TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.
PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed.
Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.
Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.
WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit,
https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V
Army
15P, 42A, 56M, 68G, 420A
Customer Service Representative I-V
Navy
RS, SN, YN, YNS, 741X
Customer Service Representative I-V
Coast Guard
YN, PERS
Customer Service Representative I-V
Marine Corps
0100, 0111, 4133, 0170
Customer Service Representative I-V
Air Force
3F1X1, 3F5X1
*More information on military occupational specialty codes can be found below:
https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the
Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted .
If you have questions regarding this requirement, please visit our Military Employment Reference page at
https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge.
Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders.
Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period.
Click HERE to view our Benefits page. HIRING CONTACT: Ben Fleury, (830) 868-7304
PHYSICAL WORK ADDRESS: Pedernales Falls State Park, 2585 Park Road 6026, Johnson City, TX 78636
GENERAL DESCRIPTION :
Under the direction of the park Office Manager, this position performs entry-level to routine customer service work and is responsible for providing information to the public in person, on the telephone and in writing; revenue collection; permit sales; automated campsite registration, accounting for daily revenue and ancillary product sales; clerical duties that include preparation of reports, and processing of correspondence. Assists with the housekeeping and custodial duties of the park Headquarters building. Operates credit card machine, campsite registration and computer sales machine. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.
NOTE : Temporary position contingent upon funding with fluctuating full-time/part-time hours based on operational needs.
Qualifications: MINIMUM QUALIFICATIONS :
Education :
High School Diploma or GED.
Experience :
No experience required.
Licensure :
Must possess or be able to obtain, within 30 days of employment, a valid state driver's license.
PREFERRED QUALIFICATIONS :
Experience :
Six months experience in customer service;
Six months working with the public and handling monies;
Six months of clerical experience in clerical work such as accounting, typing, filing, record keeping, data entry;
Six months of experience in use of automation equipment or word processing and spreadsheet equipment and software.
KNOWLEDGE, SKILLS AND ABILITIES :
Knowledge of administrative and clerical procedures;
Knowledge of general office practices;
Knowledge of telephone procedures and etiquette;
Knowledge of accounting/accountability of revenue collection;
Knowledge of basic mathematics;
Skill in MS Word, Excel and Outlook;
Skill in effective verbal and written communication;
Skill in using standard office equipment;
Skill in providing quality customer service in a courteous and professional manner;
Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;
Ability to accurately handle cash and account for revenue collected;
Ability to work independently with little or no supervision;
Ability to work under stressful conditions during peak workload periods;
Ability to work as a member of a team;
Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.;
Ability to conduct work activities in accordance with the TPWD safety program.
WORKING CONDITIONS :
Required to work in a high visitation public park with overnight camping;
Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays;
Required to adjust to changing work schedules;
This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates;
Hours may be reduced or extended as needed through primary peak season from March to September;
Hours may be reduced or increased dependent upon funding;
Required to perform manual labor including, lifting supplies and materials up to 20 lbs.;
May be required to operate a State vehicle;
Required to travel 5% with possible overnight stays;
Must conform to TPWD dress and grooming standards, work rules and safety procedures;
Non-smoking environment in all State buildings and vehicles.
TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Jun 27, 2024, 11:59:00 PM
