Communications Technician (NYS HELPS)

Minimum Qualifications

*Candidates must be a high school graduate or have a high school equivalency diploma and one year of experience as a dispatcher in an emergency service organization. Examples of Qualifying Experience: police, fire and emergency medical dispatching (civilian or military experience is acceptable)
*Candidates must pass a physical and medical evaluation including drug test and psychological evaluation to determine fitness to perform the essential duties of the position.

Duties Description

• Receive and transmit police messages via radio, telephone, and eJustice portal.
• Maintain logs, records and written documents required by the Division of Law Enforcement.
• Maintain professional and composed verbal communication with outside police agencies and the public; maintaining sound customer service practices and meeting the needs of the Agency under sometimes stressful conditions is essential.
• This position operates an extensive array of law enforcement and emergency related communications equipment as well as computer software.
• Prioritize all radio and telephone communications. Answer multiple telephone lines. Receive emergency and non-emergency calls for law enforcement and dispatch patrols to respond.
• Make urgent and important decisions regarding emergency situations based on knowledge, skills and policies and procedures.
• Perform administrative duties such as data entry and retrieval, information filing and record keeping.
• Comply with all Federal, State and Local regulations relative to communications and protected data and information.
• Other duties as assigned.
• Candidates must successfully pass a background investigation
• Candidates must pass a physical and medical evaluation including drug test and psychological evaluation to determine fitness to perform the essential duties of the position.

Additional Comments

OPERATING NEEDS:

*Candidates must be able to work a variable schedule which may include weekends, holidays and evenings.
*Candidates must successfully pass a background investigation

Additional Information:

BENEFITS:

There are various benefits that a permanent employee is entitled to, based on their negotiating unit:

*Vacation, Holiday, Sick, and Personal Leave
*Health Care Coverage
*Retirement Plan
*Payroll Deduction Savings Plans
*Tuition Assistant Programs
*Life Insurance and Disability Insurance
Learn more about our benefits for permanent state employes, visit:

https://parks.ny.gov/employment/benefits.aspx

For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Some positions may require additional credentials or a background check to verify your identity.

Closing Date/Time: 06/25/24

43,768

Saratoga Springs, New York United States View Map