Field Operations and Investigations Manager

Position Description

This position oversees and manages personnel and daily operations to ensure the fulfillment of Animal Care & Control services for the City of Minneapolis, safeguarding life, health, property and livability for residents and stakeholders.

Work Location
This position is mostly on-site but may be eligible for flexible work arrangements.

The City of Minneapolis does not sponsor applicants for work visas.

Job Duties and Responsibilities

• Oversee and manage the 24/7, 365 field activities and public health and safety response for Regulatory Services, Animal Care & Control division.
• Direct, manage and coordinate animal crimes investigations including, interviews, reports, evidence collection / cataloging, warrant procurement, warrant execution and charging statements.
• Supervision of District Lead and Animal Control Officers duties and responsibilities, directing work, providing leadership and support for field operations and investigations staff.
• Interpret and apply MN State Statutes, City of Minneapolis Ordinances, liaise with city officials, elected officials and determine best enforcement/animal care and control practices for the City of Minneapolis.
• Liaison with Minneapolis Emergency Communications, Minneapolis Police Department and other City of Minneapolis departments coordinating joint needs and response to emergency and non-emergency field services.
• Manage the development of field operations, training, FTO program, safety, emergency preparedness, policies and procedures and serving on the executive leadership team of Minneapolis Animal Care & Control.
• Conduct/participate in regular meetings with department and divisional leadership, divisional staff and direct reports.
• Department manager and liaison for IT software and computer applications including Inform Mobile (CAD), Chameleon, Cisco, mobile printer software, PIMS, LIMS, ELMS, etc.
• Recruit, hire, coach, correct, discipline, conduct performance appraisals, create employee professional development plans for direct reports and provide oversight as appropriate.
• Analyze divisional data reports, develop strategic goals, business planning and processes for inspections / enforcement activities to ensure field services meets all aspects of the mission objectives and vision of the division.
• Participate in division budget preparation and analysis.
• Respond to questions, concerns and complaints from the public, other City staff, City Council and the Mayor’s office.
• Assist Director with dangerous animal reports and declaration determination in accordance with MN State Statutes and City of Minneapolis ordinances.
• Review written reports and case work of direct reports for accuracy and provide oversight, ensuring equity and fairness is applied in every case. Ensure direct reports are providing fair and equitable services to the residents of Minneapolis and applying and enforcing laws appropriately.
• Procure and manage division’s fleet of animal control specific patrol vehicles and direct report assets. Ensure the fleet is in a continuous state of readiness so that the division may effectively, safely and efficiently respond to emergent and nonemergent calls for service.
• Procure and manage equipment and asset needs for field operations. Ensure that all equipment is in excellent working condition and adequately supplies so that the staff may effectively, efficiently and safely respond to emergent and nonemergent calls for service.
• Ensure a harassment and discrimination free work environment.

Required Qualifications

Minimum Education
Bachelor’s degree in Criminal Justice, Animal Science, Public or Business Administration or related or equivalent.

Minimum Experience
Five (5) years of experience in Animal Control, law enforcement or code enforcement. Three
(3) years of experience supervising / leading staff, and the management of field operations.

Licenses/Certifications
Criminal Justice Information System (CJIS) Operator and Assistant Terminal Agency Coordinator (TAC) upon hire. National Animal Control Association Certification, Certified Humane Animal Investigator, & ASP Batton Certification within 3 months of hire.

Cover Letter/Resume
A cover letter and resume are preferred. You may attach a cover letter and updated resume to your application.

Selection Process
The selection process will consist of one or more of the following steps: a rating of relevant education (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.

Background Check
The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

Union Representation
This position is represented by a collective bargaining agreement between the City of Minneapolis and the [ Minneapolis City Supervisors Association (CSU )] . For more information on the terms and conditions of this agreement please visit: https://www2.minneapolismn.gov/government/departments/hr/labor-agreements/city-supervisors-association/

Eligible List Statement
The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire two months after it has been established.

Interview Selection
The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate’s education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.

Knowledge, Skills and Abilities

• Considerable knowledge of and ability to understand, interpret and apply statutes, ordinances, applicable regulations, and other legal authorities and procedures of department/division.
• Considerable knowledge of principles and practices of animal control work and code enforcement.
• Considerable knowledge of the methods and techniques of criminal investigations, evidence collection and preservation and case management.
• Considerable knowledge of City and Civil Service rules and regulations. Considerable knowledge of computer operations and software used by Minneapolis Animal Care & Control.
• Considerable knowledge of and the ability to facilitate the group problem-solving process, recognizing positive results, managing conflict and negotiating satisfactory outcomes.
• Good knowledge of the National Incident Management System.
• Good interpersonal, written and oral communication skills with an ability to effectively listen, speak, write and interact in a tactful and persuasive manner.
• Good customer service skills and an understanding of the departments associated standards.
• Ability to develop, plan and implement solutions for complex issues and challenges associated with the work.
• Good knowledge of and respect to work effectively with people of diverse cultural, economic and ethnic backgrounds.
• Good interview and documentation skills.

Benefits Summary
Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, please visit the benefits page .

New 12 weeks of paid parental leave
City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child.

Insurance
Health insurance
Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees one plan design with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet and HealthPartners Medical Group First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica.

Dental insurance
The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees.

Benefits
Paid time off
Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and collective bargaining agreements .

Retirement
City employees earn a pension and may choose to participate in additional retirement savings programs.

• Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits.
• Deferred compensation: Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS).

Transportation
Eligible City employees may choose to participate in the following transportation programs:

• Metropass: The Metropass program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price.
• Parking or Van Pool: The City of Minneapolis Transportation Benefits Plan gives you options to pay certain commuting costs, such as qualified parking and van pool expenses, with pre-tax dollars.

Learning and development
To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University, St. Catherine’s, and St. Mary's University of Minnesota are available to City employees.

Other perks
Employees can also take advantage of optional life insurance, flexible spending accounts, the Employee Assistance Program , health club discounts and more.

Closing Date/Time: 6/25/2024 11:59 PM Central

104,401

Minneapolis, Minnesota United States View Map