CAREER DESCRIPTIONIT SYSTEMS TECHNICIAN II In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates:
Effective June 28, 2024 - 4.25% increase
Effective June 27, 2025 - 4.00% increase
Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.
THIS RECRUITMENT IS OPEN TO THE PUBLIC. This recruitment is being held to establish an open eligible list to fill current and future vacancies in the Orange County District Attorney's Office. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.
DEADLINE TO APPLY
Online applications will be accepted beginning
FRIDAY, MAY 24, 2024, and will close on
FRIDAY, JUNE 21, 2024, at 11:59 PM (PST). Qualified applicants are encouraged to apply immediately.
DISTRICT ATTORNEY-PUBLIC ADMINISTRATOR The Orange County District Attorney-Public Administrator (OCDAPA) represents the People of the State of California in criminal and civil proceedings, serves the court and criminal justice system, and the Orange County Grand Jury. The mission of the Office of the Orange County District Attorney is to enhance public safety and welfare and to protect and respect crime victims and to create security in the community through the vigorous enforcement of criminal and civil laws in a just, honest, efficient and ethical manner.
THE OPPORTUNITY The District Attorney's Office is seeking to hire a highly skilled IT Systems Technician II with experience, preferably within the public sector. The position requires a broad range of skills, including hardware and software installation, maintenance, and configuration. This position will perform a range of duties to ensure end-users are equipped with the tools and technology necessary to contribute to the agency’s mission.
Examples of duties may include, but are not limited to:
- Managing and maintaining user accounts
- Providing help desk assistance (Tier 1) to customers for desktop computers, peripheral and related technology
- Troubleshooting, evaluating and resolving a variety of routine computer hardware, software and peripheral equipment issues
- Performing a variety of technical support work pertaining to the basic operation and maintenance of computers and peripheral equipment
- Creating disk images, understanding and implementing desktop deployment strategies
- Performing routine system backups, upgrades and/or other hardware/software support
- Performing routine system support duties
- Assisting higher-level information technology staff with the acquisition and distribution of computer hardware and software solutions
- Monitoring and maintaining data storage
- Managing and maintaining interfaces
- Performing other related duties as assigned
CORE COMPETENCIES The ideal IT Systems Technician II will possess professional experience, ability, and/or knowledge in the following core competencies:
Information Technology Knowledge I Software Application Experience - Microsoft Office 2016 & 365
- Operating system, specifically Windows 10
- Storage technologies and networking
- Knowledge of wireless technologies including wireless laptops, tablets and mobile phones
- Adobe Acrobat Standard & Professional and Microsoft System Configuration Manager
- Knowledge of CLETS Application
- Experience in communicating/opening tickets with hardware/software vendors
Problem Solving l Analytical Skills - Identifying technical issues and problems that need resolving
- Researching and implementing viable solutions
- Analyzing, developing, and maintaining computers desktops and peripheral equipment
- Preparing technical reports
Leadership Skills - Conducting training sessions with desktop users
- Setting clear expectations and providing constructive feedback
Relationship Building l Interpersonal Skills - Working with other agencies in effort to provide information technology-specific customer service to the community, public, and key stakeholders
- Helping with coordination of equipment repairs with vendors
- Effectively establishing and maintaining productive relationships
Oral l Written Communication Skills - Responding quickly, courteously, and proficiently to customer service requests
- Soliciting feedback and adjusting customer requests to fit into business improvements
- Generating consensus and collaborative relationships to bring about efficient and effective outcomes
IT Systems Technician II is the journey-level class in the IT Systems Technician series. Positions in this class are distinguished from IT Systems Technician I by the performance of the full range of duties under general supervision. Incumbents at this level work alone on routine or regular work assignments, checking with a supervisor on non-routine assignments or when in doubt as to the correct procedures to follow.
MINIMUM QUALIFICATIONS Click
here to learn more about the minimum qualifications and example of duties as well as the physical, mental and environmental requirements for the IT Systems Technician II position.
RECRUITMENT PROCESS District Attorney Human Resources will screen all application materials for minimum qualifications. After the initial screening, qualified applicants will be referred to the next step of the selection process. All applicants will be notified via email of their status in the process.
Structured Oral Interview | SOI (Weighted 100%): Applicants will be interviewed and rated by a panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job.
Eligible List: Once the assessment has been completed, District Attorney Human Resources will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Based on the Department's needs, the recruitment process above may be modified. Candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION VETERANS EMPLOYMENT PREFERENCE
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here (Download PDF reader) (Download PDF reader) (Download PDF reader) (Download PDF reader) (Download PDF reader) to review the policy.
SPECIAL QUALIFICATIONS Candidates under consideration for hire by the District Attorney-Public Administrator will be required to pass an extensive background investigation to the satisfaction of the department.
EMAIL NOTIFICATION Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .
FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions.
For additional questions regarding this recruitment, please contact
Ursula Gonzalez at
714-834-2762 or Ursula.Gonzalez@ocdapa.org .
EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits
In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).
Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information
Click here for information about benefits offered to County of Orange employees.
Closing Date/Time: 6/21/2024 11:59 PM Pacific
