Lead Customer Service Representative - LOBDepartment of Revenue HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: This position is located within the License Offices Bureau team and will work closely with contracted license offices across the state. This mid-level technical, non-supervisory position, that will allow you to utilize your technical and professional skills completing a variety of functions that support the Bureau’s goal to help license offices succeed.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: - Review and evaluate documentation submitted by license offices for onboarding license office employees.
- Review, document, and approve/deny License Offices requests for opening/closing.
- Assist license office employees with password resets and system accesses.
- Assist the Bureau with directing incoming calls.
- Assist with License Office transitions and contract compliance documentation.
- Manage multiple spreadsheets for tracking purposes.
- Complete additional tasks and projects as assigned.
CORE COMPENTENCIES NEEDED: Strategic Thinking Computer Literacy
Effective Writing Self-directed
Attention to Detail Clear Communication
Proficient Typist Organizational Abilities
QUALIFICATIONS: - Three or more years of experience in clerical or general office support work.
- Upbeat and positive attitude
- Ability to clearly communicate with customers over the phone or via written correspondence
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
