What You'll Be DoingThe Body-Worn Camera Information Technology Specialist will collaborate closely with the existing the System Administrator to provide comprehensive support for the 500+ body-worn cameras utilized by the Wake County Sheriff’s Office Detention Division. This role entails dedicated oversight of the body-worn camera hardware and software system specifically for Detention Support Services. The responsibilities involve meticulous management and maintenance of the system to ensure smooth operation and maximum efficiency.
Essential Functions: - Manage user accounts, permissions and access controls to ensure a secure and controlled environment
- Provide continuous monitoring and maintenance of the system's performance, necessitating regular health checks, troubleshooting and maintenance of supporting devices such as charging stations, holsters and access points
- Implement data retention policies, ensure compliance with legal requirements and privacy regulations and uphold data integrity and security through encryption and access controls
- Provide comprehensive user support and training, offer technical assistance to detention personnel, administrators and other system users as well as oversee inventory control management of all body-worn camera components
- Collaborate with other members in the current Wake County Sheriff IT Division and vendors to integrate the body-worn camera software system with various law enforcement systems, ensuring seamless data sharing and interoperability
- Stay abreast of advancements in body-worn camera technology, evaluate new features and functionalities and propose system upgrades or enhancements to enhance efficiency, usability and security
- Conduct regular security audits, vulnerability assessments and penetration testing to uphold compliance with relevant laws, regulations and industry standards as security and compliance are imperative to protect the integrity and confidentiality of the body-worn camera system and its data
- Ensure the integrity and security of digital evidence, assist in its retrieval and presentation as needed and stay updated on the latest technologies and procedures related to digital evidence management
- Manage all helpdesk requests for Detention personnel, handle warranty claims and coverage for body-worn and in-car cameras and assist with camera upgrades, including hardware and software updates
About Our TeamLocated in the vibrant heart of Raleigh's downtown area, part of the renowned Research Triangle region, the Wake County Sheriff's Office (WCSO) offers an exciting opportunity for tech enthusiasts to join our esteemed team. We take pride in our team's knowledge, dedication and esteemed reputation within the organization, making us an ideal choice for those seeking a fulfilling career in the capital city of North Carolina, a premier destination for technology organizations. The WCSO is an equal opportunity employer and encourages candidates from all backgrounds to apply.
The Basics (Required Education and Experience) - Associate's degree in Computer Science, Information Systems, Computer Engineering or related field
- Two years of experience in information systems support
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
How Will We Know You're 'The One'? - Effective collaboration and communication skills with internal stakeholders, including law enforcement agencies, IT teams and management to align system functionalities with operational requirements
- Demonstrated knowledge of issues management including proactive planning, resolving or developing work-arounds for issues reported by end users
- Solid understanding of customer service principles and practices
- Commitment to maintaining a high level of customer satisfaction through the delivery of departmental services
About This PositionLocation: John H. Baker, Jr. Public Safety Center Raleigh, NC 27601
Employment Type: Regular
Work Schedule: Varies between 1st and 2nd shift with rotating on call
Hiring Range: 55,534 - 74,968
Market Range: 55,534.00 - 94,402.00
Please include
ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 6/30/2024
What Makes Wake GreatHome to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity StatementWake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check StatementPosition may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker StatementIn the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
