DescriptionLIBRARY SPECIALIST II, Part-Time REGULAR PART-TIME EMPLOYMENT OPPORTUNITY(21 hours per week) 100 QUALIFIED APPLICATIONS HAVE BEEN RECIEVED. ADDITIONAL APPLICATIONS ARE NOT BEING ACCEPTED. The position opens Wednesday, June 5, 2024 and the final filing date is Wednesday, June 26, 2024, at 5:00 pm or after receiving 100 qualified and complete applications, whichever is first.The City of Sunnyvale is seeking to fill the position of Library Specialist II, Part Time with a friendly, confident, energetic, and highly motivated individual with great customer service, technical and interpersonal skills.
The ideal candidate will have experience working closely with the public in a fast-paced customer-driven environment. They will possess strong communication, multitasking, and teamwork skills, and demonstrate the ability to provide excellent customer service to members of the public and staff alike.
Under general supervision of an assigned supervisor, performs clerical work of moderate difficulty in support of library operations and programs; assists patrons in the use of library; and performs related work as required.
DISTINGUISHING CHARACTERISTICSThe position of Library Specialist II is the second level in the series. This classification provides routine clerical support for Library operations and programs by sorting and shelving library materials, responding to the more routine patron questions and performing other circulation duties in accordance with standard procedures or with specific instruction as to methods to be used. This classification differs from the lower-level classification of Library Specialist I in that Library Specialist I performs routine assignments requiring limited knowledge of the clerical methods and procedures of the work unit and in the degree of public contact.
Essential Job Functions(May include, but are not limited to, the following):
- Sorts and shelves library materials and ensures correct arrangement of materials; identifies materials in need of mending.
- Moves books and assists in organizing collections.
- Retrieves materials for patrons and delivers materials from remote storage locations.
- Assists with setting up library facilities for special events and programs.
- Searches materials for missing items and items on reserve.
- Provides first point of contact customer service to patrons in person and on the phone.
- Conducts transactions with the public and employees including the acceptance of payments or fees, registration of new library cards, checking library materials in and out using either manual or automated circulation systems and updating patron records.
- Receives and resolves routine patron questions.
- Explains library circulation policies, including fines and loan periods.
- Receives materials donated by patrons.
- Receives and distributes mail.
- Prepares routine correspondence.
- Unpacks materials delivered to Library.
- May deliver materials to offsite locations.
WORKING CONDITIONSPosition requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading reports and work related documents and using a computer. Acute hearing is required when providing phone and personal customer service. The need to lift, drag and push files, paper, books, carts and documents weighing up to 50 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation.
Minimum QualificationsEducation and Experience:The minimum qualifications for education and experience can be met in the following way:
Graduation from high school or tested equivalent; AND,
Six months of clerical, customer service or library work experience.
Knowledge of:- General library procedures and practices.
- Modern office equipment and designated specialized computer software and operating programs.
- Basic cash handling techniques.
- Principles of customer service.
Ability to:- Carry out routine clerical and library procedures.
- Consistently apply policies and procedures according to available guidelines.
- Learn to handle records accurately.
- Learn to file alphabetically and numerically.
- Operate modern office equipment and applicable software.
- Provide excellent customer service to the public and City employees.
- Understand and follow written and oral instructions.
- Communicate effectively, both orally and in writing.
- Make simple calculations.
- Explain library policies and follow procedural manuals.
- Establish, maintain and promote positive and effective working relationships with employees and the public.
- Demonstrate initiative and exercise good judgment in the performance of duties.
- Learn the operations, policy and procedures of the Library.
- Work independently and as a team member; recognize and set priorities and meet deadlines.
- Observe safety principles and work in a safe manner.
Willingness to:- Work irregular hours, evenings and weekends as required.
Licenses/Certificates:Possession and continued maintenance of a valid class C California driver's license or the ability to provide alternative transportation as approved by the appointing authority and a safe driving record.
DESIRABLE QUALIFICATIONS- Customer service and/or clerical experience.
- Experience in a public library environment.
- Ability to speak other languages that represent the demographics of the community.
Application and Selection ProcessAPPLICATION PROCESS The application period closes on Wednesday, June 26, 2024, at 5:00 pm (postmarks or faxes are not accepted) or after receiving 100 qualified and complete applications, whichever is first. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted online through the City's employment page at https://sunnyvale.ca.gov , and click on 'City jobs'. Late or incomplete applications will not be accepted.
EXAM PROCESS
Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the
written examination process scheduled for Friday, July 26, 2024. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources).
SELECTION PROCESS
Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the department . Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as a medical exam(s) administered by a City selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing.
INFORMATION ABOUT PROOF OF EDUCATION
Please note: Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATIONPositions in this job classification are represented by the Service Employees International Union (SEIU).
The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract.
The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application.
Summary of Service Employees International Union, Local 521 SEIU Benefits
Notice of CFRA (California Family Rights Act)Rights and Obligations
Closing Date/Time: 6/26/2024 5:00 PM Pacific
