TPWD - Program Specialist I-II-III (Visitor Center Program Coordinator)

  • TEXAS PARKS AND WILDLIFE
  • Lake Jackson, Texas
  • May 31, 2024
Full Time Project Management

Job Description

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

PLEASE NOTE:

All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed.

Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.

Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

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APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

MILITARY OCCUPATIONAL SPECIALTY CODES:

Job Classification

Service

Military Specialty

Program Specialist I-VII

Army

No Military Crosswalk. Qualified veterans are encouraged to apply.

Program Specialist I-VII

Navy

OS, YN, YNS, 611X, 612X, 641X, 712X

Program Specialist I-VII

Coast Guard

OS, YN, OSS, PERS,

Program Specialist I-VII

Marine Corps

No Military Crosswalk. Qualified veterans are encouraged to apply.

Program Specialist I-VII

Air Force

8U000, 16GX, 60C0, 63G0, 86M0, 86P0, 88A0, 88B0

*More information on military occupational specialty codes can be found below:

https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

MILITARY EMPLOYMENT PREFERENCE:

If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted .

If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/

Required forms that will need to be attached with application for Military Employment Preference:
Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
Documentation must be attached to the application before military preference can be granted.

BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

HIRING CONTACT: Paul Cason, (979) 299-1808

PHYSICAL WORK ADDRESS: CF-Sea Center Texas, 302 Medical Drive, Lake Jackson TX, 77566

GENERAL DESCRIPTION :

Under the direction of the Facility Director, the position assists with the daily operations and activities of a fish hatchery Visitor Center. Responsible for public relations, education and outreach, marketing, social media content, and general operations of the Visitor Center including assisting with the facility volunteer program. Assists in identifying and developing strategies to attract and recruit a volunteer workforce for the communities and the visitors served. Work involves establishing goals and objectives; developing guidelines, procedures, and rules; developing schedules, priorities, and standards for achieving established goals; coordinating and evaluating program activities; and developing budget requests. The position develops and monitors policies and procedures for volunteer involvement; and plans, assigns, and assists with the work of facility volunteers. The position is responsible for planning, organizing, promoting, and evaluating special events and collaborates with the Agency Volunteer Program Manager and the Agency Volunteer Management Committee on various aspects of volunteer management. Position provides customer service support, oversees issuing licenses, and assists with special projects. Performs additional duties as assigned. Complies with all Agency, Division and branch rules, regulations and procedures.

NOTE 1: Applicant MUST provide college transcript(s) prior to interview. A scanned copy of official college transcript(s) issued from the registrar must be attached to the online application.

NOTE 2: Work history experience MUST be completed in the online application.

NOTE 3: Resume and professional references may be attached to the online application, but not in place of completed application.


Qualifications:

MINIMUM QUALIFICATIONS :

Education :

Graduation from an accredited college or university with course work in a relevant field such as: Public Management, Marine Biology, Ecology, Fisheries, Business Administration, Park Recreation, Public Affairs, Education, or a related field.

Experience :

Program Specialist I: No experience necessary;

Program Specialist II: Two years relevant experience in environmental educational outreach, volunteer supervision and oversight related visitor center programs;

Program Specialist III: Four years relevant experience in environmental educational outreach, volunteer supervision and oversight of related visitor center programs.

Licensure :

Must possess or be able to obtain within thirty days of employment, a valid Texas Class C driver's license.

NOTE: Retention of position is contingent upon obtaining and maintaining required license.

ACCEPTABLE SUBSTITUTIONS :

Experience :

Master's degree in a related field may substitute for one year of relevant experience;

Ph.D. degree in a related field may substitute for two years of relevant experience.

PREFERRED QUALIFICATIONS :

Experience :

Experience managing a visitor center or volunteer programs;

Experience managing activities or special events with an emphasis on youth outreach.

KNOWLEDGE, SKILLS, AND ABILITIES :

Program Specialist I

Knowledge of the natural marine resources of the Gulf of Mexico;

Knowledge of marine aquariums and fish hatchery methods;

Knowledge of adult and children's learning techniques;

Knowledge of saltwater fisheries conservation issues;

Knowledge of volunteer management principles;

Knowledge of gift shop administration and operations;

Program Specialist II

Knowledge of Program Specialist I; PLUS

Knowledge of all phases of visitor center administration and operations;

Knowledge of event planning, volunteer management, and administration techniques and procedures;

Knowledge of Recruitment, Retention, and Reactivation (3-R) outreach techniques;

Program Specialist III

Knowledge of Program Specialist II; PLUS

Knowledge of fundraising, budgeting, and following complex purchasing protocols;

Program Specialist I

Skill in problem-solving, organizing, multi-tasking, and prioritizing;

Skill in volunteer training and management;

Skill in public relations;

Skill in providing effective customer service;

Skill in use of personal computers and software such as Microsoft Word and Excel;

Skill in the use of social media;

Program Specialist II

Skill of Program Specialist I; PLUS

Skill in visitor center management and safety related issues;

Skill in effective public speaking;

Skill in conflict resolution and customer service procedures;

Skill in developing and conducting interpretive and informational programs following the 3-R model;

Skill in planning, coordinating, and conducting special or large events;

Program Specialist III

Skill of Program Specialist II; PLUS

Skill in preparing budgets, proposals, and financial reports;

Program Specialist I

Ability to organize and manage multiple projects;

Ability to provide quality customer service;

Ability to create and give presentations;

Ability to coordinate and conduct large outdoor events;

Ability to work with moderate supervision and with close attention to detail;

Ability to handle and account for cash;

Ability to develop positive working relationships with staff, volunteers, and other professionals;

Ability to market and promote the facility and programs;

Ability to maintain flexibility, work with frequent interruptions and changing priorities;

Ability to treat customers in a courteous and professional manner while dealing with a large volume of people;

Ability to work independently, and as a team;

Ability to perform manual labor including lifting of materials and supplies up to 50 lbs.;

Program Specialist II

Ability of Program Specialist I; PLUS

Ability to plan, assign, and train the work of others;

Ability to manage a budget;

Ability to prepare press releases, articles, special features and other; collateral and interpretive materials;

Ability to motivate, direct, and develop staff and volunteers;

Ability to develop beneficial relationships with the community, environmental organizations, volunteers, and civic groups;

Ability to use current technology to conduct distance learning programs;

Program Specialist III

Ability of Program Specialist II; PLUS

Ability to develop strategies and establish program objectives and goals that support the strategic plan;

Ability to work with general supervision and with close attention to detail.

WORKING CONDITIONS :

Required to work on holidays, alternate weekends, and hours other than 8:00 am to 5:00 pm as necessary;

Required to work overtime as necessary;

Required to adjust to changing schedules;

Required to respond to emergencies;

Required to work outdoors, occasionally in adverse weather conditions;

Required to travel 5% with possible overnight stays;

Required to operate a state vehicle;

Must conform to TPWD dress and grooming standards, work rules and safety procedures;

Non-smoking environment in State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER


Closing Date: Jun 27, 2024, 11:59:00 PM

Job Address

Lake Jackson, Texas United States View Map