What You'll Be DoingWake County Tax Administration is looking for a
Collection Manager to join our team. As a Collection Manager, you will enjoy competitive pay, excellent benefits and lead a team that focuses its work in the most fiscally responsible, customer focused and service driven approach possible. This opening is anticipation of the retirement of Wake County’s seasoned tax collector. It’s an exciting opportunity with big shoes to fill and you’ll be able to shadow their work before you take over the role. Wake County has one of the highest, if not the highest property tax collection rate in the State - our collection rate for FY 2023 was 99.93%. We processed almost 463,000 transactions and collected over $1.8 billion in county, municipal, special district and gross receipts taxes.
As a Collection Manager you will:
- Oversee the daily duties of tax agents specializing in property tax collection
- Specialize in supervising the detail work necessary for certifications, bankruptcy, in rem foreclosure and other forced collections
- Be the point of contact for management of collections received via County’s lockbox and electronic lockbox vendors
- Work with other managers to oversee call center operations
- Hire, mentor and coach tax agents
- Assist in implementing the employee performance management cycle
- Identify and implement, if necessary, changes to business processes
- Work collaboratively with other collection manager and provide backup supervisory support for gross receipts (prepared food and beverage, rental vehicles, lodging or room occupancy and heavy equipment rental), special assessments and our front facing counter staff
- Assist in developing requests for proposals and managing contracts
- Aid Tax Administrator and Deputy Tax Administrator with special projects or external inquiries as needed
This position will have an opportunity to work on a hybrid schedule of in-office and remote work.
About Our TeamIt’s true, not many taxpayers enjoy receiving a property tax bill, even though taxes go to support the many important services needed in a community. Our team goes above and beyond to ensure the citizens of Wake County receive a fair and accurate assessment. The many local, state and national awards we have proudly earned reflect our dedication to innovative first-rate service and performance.
The Basics (Required Education and Experience) - Bachelor's degree in Accounting, Business Administration or related field
- Four years of experience in accounting or appraisal
- North Carolina Department of Revenue - Personal Property Appraiser II within 1 year of employment
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience) - Four years of management experience working in an urban government setting
- Comprehensive knowledge of the principles and practices of local government taxation and of the North Carolina Machinery Act, specifically property tax collection
- Advanced property appraisal knowledge
- Extensive experience with billing and collection software
- Robust data extraction and analysis skills
- Significant experience with report generation and distribution
How Will We Know You're 'The One'? - Strength in exercising independent and sound judgment in analyzing situations and making decisions involving a variety of fiscal and business areas
- Exceptional communicator with the ability to express oneself clearly, concisely and factually with tact and diplomacy
- Strong conflict resolution abilities to effectively manage concerns and disputes
- Detail oriented with strong analytical and problem-solving skills
- Demonstrated history of continuous improvement and strong leadership and management experience
- Aptitude to interact with all levels of the organization
- Advanced critical thinking and project management skills with ability to multi-task and prioritize
- Ability to exercise independent and sound judgment in performing the duties of the position
- Ability to lead and motivate staff
- Detail oriented with strong analytical and problem-solving skills
- Advanced residential and commercial appraisal knowledge
- Advanced technical skills with prior experience implementing complex appraisal software platforms
About This PositionLocation: Justice Center Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon - Fri 8:30am - 5:15pm
Hiring Range: 82,862 - 149,143
Market Range: 82,862.00 - 149,143.00
Please include
ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 6/28/2024
What Makes Wake GreatHome to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity StatementWake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check StatementPosition may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker StatementIn the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
