Operations & Maintenance Analyst

CAREER DESCRIPTION

Operations & Maintenance Analyst

In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates:

Effective June 28, 2024 - 4.25% increase

Effective June 27, 2025 - 4.00% increase

Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

This recruitment is open to the public and will remain open for a minimum of five (5) business days and will and will remain open on a continuous basis until 11:59 p.m. (P.S.T.) on the day the County's needs are met. Qualified applicants are encouraged to apply immediately.

This recruitment will establish an open eligible list and will be used to fill current and future Operations & Maintenance Analyst positions within the Health Care Agency. This eligible list may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.

THE AGENCY
The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal, individual, family and community health. Under the direction of the Agency Director, a new and dynamic executive team with an organizational structure comprised of five (5) service areas - Administrative Services, Behavioral Health Services, Specialized Medical Services, Correctional Health, and Public Health - is committed to meeting the health needs of the diverse Orange County community.

THE DEPARTMENT
Under the Administrative Services , HCA Facilities Services & building Management is responsible for the management and oversight of HCA facilities including renovations, improvement project management, program relocations, building access management, leased facility maintenance and coordination for the Agency’s 135+ facilities throughout Orange County.

THE OPPORTUNITY
The Operations & Maintenance Analyst will work within the Facilities Services Program of the Management Services Division and will be responsible for managing construction projects, vendor relationships, work order management, landlord-tenant interactions, customer service, program moves, operational building management, space planning, and maintenance across County-owned and leased facilities.

The primary responsibilities of the position include, but are not limited to:

• Oversight of building management in collaboration with program, other County Agencies, and vendors to keep buildings properly maintained and ensure HCA programs can provide uninterrupted services in a safe environment.
• Efficiently handles work order requests for repairs, maintenance, or alterations, utilizing computerized maintenance management systems.
• Acts as a liaison to troubleshoot building issues with Program staff, vendors, and contracted partners.
• Selects, negotiates with, and manages vendors providing services, ensuring compliance with county procurement policies.
• Maintains positive relationships with landlords, negotiates lease terms, and ensures compliance with lease agreements and legal requirements.
• Oversees construction projects from initiation to completion, ensuring compliance of building safety, program, budget, and contractual requirements.
• Leads and manages program moves, building renovations, and site improvements.
• Conducts site visits to provide customer service, analyzes and provides recommendations on building issues and security planning to Facilities Leadership and HCA Executives.
• Responds promptly and accordingly to urgent or priority requests and responds after regular hours to resolve issues at HCA facilities.
• Monitors vendor performance, oversees costs, and provides payment approval upon successful completion of scope.
• Supervision and oversight of non-management personnel.

DESIRABLE QUALIFICATIONS
The ideal candidate will possess at least three (3) years of experience working in facilities services support and/or project oversight or coordination, and at least two (2) years of experience in leading programs, projects, and/or groups.

In addition, the ideal candidate will possess the knowledge, skills and abilities that demonstrate the following competencies:

Professional & Technical Experience

• Performing a wide-variety of facility and building-related service functions
• Overseeing results of daily maintenance tasks, monitoring, and enforcing lease agreements, and coordinating third party vendors and/or property management
• Working with program managers to determine building needs and developing plans for facility projects
• Knowledge of County policies, procedures, and regulations regarding facility operations, safety and purchasing
• Ability to use Microsoft Office programs such as Word, Excel, and Outlook

Project Management

• Balancing multiple projects and consistently delivers timely and accurate results while addressing changing priorities
• Managing project staff, including vendors and contractors to ensure desired results
• Planning and coordinating public works tenant improvement projects, building repairs, and maintenance

Critical Thinking | Decision Making

• Detecting, evaluating, and identifying program issues, and generating alternative solutions to make recommendations that meet business needs
• Analyzing problems in context of available information and program constraints
• Integrating information from diverse sources to support sound decision-making
• Selecting appropriate performance measures and outcomes to track and measure results using independent judgment
• Multitasking and working well under high pressure in a fast-paced environment

Oral & Written Communication Skills

• Effectively communicate with peers, management, vendors, public, and city or county staff to achieve business objectives and foster effective working relationships
• Present thoughts, ideas, information, and messages clearly, concisely, logically, and persuasively both orally and in writing with correct punctuation and spelling

Customer Focus | Building & Maintaining Relationships

• Providing excellent customer service to external and internal stakeholders, such as County agencies/departments, management, consultants, contractors, and the public
• Using diplomacy when dealing with challenging situations and/or people
• Handling emergency situations while maintaining composure and respect to all parties involved
• Maintaining client confidentiality and adhering to laws
• Ability to receive directives from superiors and follow through

Leadership | Coaching & Developing Others

• Displaying broad organizational perspective in providing guidance and direction
• Providing training, mentoring, appropriate feedback, and counseling to staff
• Effectively communicate and coach supervisory or high-level staff in accomplishing their responsibilities and goals
• Facilitating team development by sharing essential information, ensuring conflict resolution, providing learning opportunities and fostering team empowerment
• Encouraging staff to develop and share new and innovative ideas to meet business goals
• Leading with integrity, transparency and high ethical standards and behavior
• Able to promote teamwork and positivism within the office

MINIMUM QUALIFICATIONS:
Click here to learn more about the minimum qualifications for the Operations and Maintenance Analyst classification.

THE RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via e-mail of their status in the process.

Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.

Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

Structured Oral Interview (Weighted 100%)
Applicants will be interviewed and rated by a panel of subject matter experts (SMEs). Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job.

Based on the Department's needs, the selection procedures listed above may be modified. All applicants will be notified of any changes in the selection procedure.

Eligible List
Once the assessments have been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

ADDITIONAL INFORMATION

Email Notification
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .

Frequently Asked Questions
Click here for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, please contact Mariah Cuellar at (714) 834-3179 or mcuellar@ochca.com .

EEO INFORMATION

Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.

Administrative Management *
In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as:

• Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
  http://www.ocers.org/active-member-information .
• Paid Leave: Twelve holidays per year plus sick and vacation time
• Health & Dependent Care Reimbursement Accounts
• Dental Insurance: County pays 100% of employee and dependent premiums
• Paid Life Insurance: $100,000 life insurance policy
• Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
• Paid Short & Long Term Disability insurance programs
• 457 Defined Contribution Program

*Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.

Click here for information about benefits offered to County of Orange employees.

Closing Date/Time: Continuous

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