Job Location: - The office for this position is located at the Harry S. Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101.
Why you’ll love this position:The Information Technology Services Division (ITSD) is seeking a Client Support Professional to oversee and manage Client Support Technicians in Client Engagement Services (CES). This role will supervise and give technical guidance to a team of Client Support Technicians providing technical support to customers on-site and remotely. This position will be part of a dynamic team tasked with improving CES customer service and standardizing processes. The successful candidate will need to be a significant contributor from the beginning.
This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES).
ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.
- Supervision and oversight of Client Support Technicians.
- Communication channel to teams.
- Attend and participate in meetings in person and virtually.
- Provide guidance, mentoring, and training to Client Support Technicians.
- ENGAGE meetings and evaluations.
- Suggest and implement approved operational efficiencies.
- Track projects and ensure timelines are met.
- Monitor help desk tickets.
- Work with ITSD functional areas and customers.
- The successful candidate may also perform related duties, not listed, as needed or assigned.
- Excellent interpersonal, supervisory, and communication skills both verbal and written.
- Demonstrate effective working relationships with CES staff, ITSD functional areas, and State Consolidated agency personnel.
- Need to remain flexible, and self-motivated, assume considerable initiative, exercise sound independent judgment, and work independently with little supervision and the team.
- Ability to lead, educate, and motivate staff.
- Exceptional customer service skills.
- Requires familiarity with Microsoft Windows 10, Microsoft Office, remote software tools, and Active Directory.
- Ability to troubleshoot/diagnose/repair issues with hardware (PCs, Monitors, Laptops, Printers, Multi-Function Devices, mobile devices, VoIP phones, and other peripheral equipment).
- Install/configure/maintain/troubleshoot Operating Systems, software, and computer applications.
- Strong cyber security awareness; basic networking skills.
- Ability to respond to changing schedules and priorities.
- Ability to travel, operate a motor vehicle, and maintain a valid driver's license.
- Typical qualifications: Bachelor's degree and 2-6 years of experience in an information technology support environment. (Substitutions may be allowed.)
- Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position.
Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The classification for this position is Client Support Professional ; click for more details.
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
