Summary
Depending on experience, education, and qualifications, applicants may be hired as either
Continuous Improvement Specialist or as
Senior Continuous Improvement Specialist .
FULL PAY RANGE - Continuous Improvement Specialist (9466)
$62,461.78 - $93,692.77 Annually FULL PAY RANGE - Senior Continuous Improvement Specialist (9467)
$70,846.46 - $106,268.86 Annually See the full Job Description for the two positions below: - Continuous Improvement Specialist
- Senior Continuous Improvement Specialist
WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named “The #1 Best Place to Live in America.” Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That’s why we exist.
OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization (HPO).
SUMMARY OF POSITION If Assigned to Continuous Improvement Specialist (9466)
The Continuous Improvement Specialist reports to the Business and Data Analytics Manager and assumes a strategic role in the continued operational success of the Development Services Division including the Building Inspections, Code Services, Engineering, and Planning Departments. This position is best matched with a driven, outgoing, and dynamic personality with excellent communication and facilitation skills, passionate about training and equipping Division staff with relevant process improvement tools and continuous improvement methodologies. The position leads process improvement events/projects/initiatives designed to provide increased value to our customers by improving the efficiency of operations, reducing waste and costs, and promoting teamwork and relationships that lead to the highest levels of customer service and experiences.
If Assigned to Senior Continuous Improvement Specialist (9467)
The Senior Continuous Improvement Specialist reports to the Business and Data Analytics Manager and assumes a strategic role in the continued operational success of the Development Services Division including the Building Inspections, Code Services, Engineering, and Planning Departments. This position is best matched with a driven, outgoing, and dynamic personality with excellent communication and facilitation skills, passionate about training and equipping Division staff with relevant process improvement tools and continuous improvement methodologies. The position leads process improvement events/projects/initiatives designed to provide increased value to our customers by improving the efficiency of operations, reducing waste and costs, and promoting teamwork and relationships that lead to the highest levels of customer service and experiences. This position is differentiated from the Continuous Improvement Specialist position in that the Senior has significant experience and skill in utilizing continuous improvement tools and strategies to facilitate large groups of individuals with competing interests, assists with teaching the City’s continuous improvement training program, leads presentations regarding division performance and process improvement to high-level stakeholders, and guides and mentors other Continuous Improvement Specialists.
GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees.
- Learn and demonstrate an understanding of how team, department, and City goals are interconnected.
- Contribute to a positive work culture.
- Maintain regular and reliable attendance.
- Ability to assess his/her work performance or the work performance of the team.
- Contribute to the development of others and/or the working unit or overall organization.
- Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities.
- Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same.
Essential Functions/Knowledge, Skills, & Abilities
ESSENTIAL DUTIES AND RESPONSIBILITIES - Fosters, encourages, and empowers employees to become part of a culture of continuous improvement in which participants bring new thoughts and ideas to their teams which drives innovation and unique solutions.
- Facilitates process mapping sessions and other related process improvement events which can lead to customer-focused, value-driven changes.
- Encourages and leads staff through collaborative problem-solving and critical thinking exercises while challenging the status quo and promoting positive change.
- Provides improvement implementation guidance and coaching to Development Services staff and follows-up to ensure lasting substantive results.
- Monitors, analyzes, and reports on measurable data resulting from successful improvements projects, innovations, and staff training.
- Aides staff in identifying and implementing improvements that can help remove organizational barriers and foster stronger relationships and teamwork.
- Supports the Division and City-wide continuous improvement training program (partnering with the City’s Organizational Development and Performance Management Department), assisting staff with the tools necessary to identify, develop and implement long-lasting operational and procedural efficiencies with respect to processes, workflows, programs, services, policies and procedures.
- Provides information for presentations regarding the Division’s performance to leadership teams, the City Manager’s Office, the City Council, the development community, and the public, as needed.
- Aids in the development and maintenance of efficient standard operating procedures for the Development Services Division.
- Conducts, oversees and implements special projects as directed.
- Complies with all written City policies and procedures.
- Adheres to assigned work schedule as outlined in City and department attendance policies and procedures.
- Travels to meetings, trainings and City events as necessary.
OTHER JOB FUNCTIONS: - Perform other duties as assigned or directed.
KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS - Ability to embrace and embody the City’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E.).
- Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided.
- Ability to produce desired work outcomes, including quality, quantity, and timeliness.
- Ability to plan and organize work, time, and resources, and if applicable, that of subordinates.
- Ability to adopt and support a shared, consultative leadership philosophy.
- Demonstrates a high level of integrity and dependability with a strong sense of urgency and results orientation.
- Ability to learn and effectively communicate about professional fields which may be outside the employee’s scope of past experience.
- Skilled in analyzing business processes and policies.
- Ability to identify and implement creative solutions to complicated, sometimes technical issues.
- Ability to use data, metrics, and other key performance indicators to evaluate and improve processes, policies, programs, and services.
- Ability to work independently or as a team lead; organizing, managing, and timely executing complex projects and initiatives.
- Ability to proactively establish positive, strong, and meaningful relationships.
- Ability to prioritize time and manage multiple projects and initiatives at the same time.
- Skilled in Appreciative Inquiry to help exact creative recommendations and ideas for improvements from the subject matter experts closest to the processes.
- Ability to take proactive initiative and drive innovation for organizational change and continuous improvement.
- Ability to communicate and deal effectively with employees, managers, and other members of the public.
- Skilled in speaking and dealing tactfully and effectively in high pressure situations.
- Ability to communicate clearly, both orally and in writing.
- Ability to effectively represent the City in meetings and hearings.
- Ability to work in a team environment; contribute as a team member and treat co-workers and customers with respect.
- Offers flexibility and adaptability, especially during times of change.
Required Qualifications
MINIMUM QUALIFICATIONS Any work-related experience resulting in acceptable proficiency levels in the below Minimum Qualifications is an acceptable substitute for the below specified education and experience requirements. If Assigned to Continuous Improvement Specialist (9466) Bachelor’s Degree in Business Administration/Management, Public Administration, Business Process Management, Planning, Engineering, Construction Management or a related field. Must obtain Denver Peak Academy Black Belt within six months of hire (subject to acceptance into the program and funding availability).
PREFERRED QUALIFICATIONS - Lean and/or Six Sigma Certifications and/or experience with these methodologies or other process improvement and process design training such as the Denver Peak Academy and/or the LUMA Institute.
If Assigned to Senior Continuous Improvement Specialist (9467) Bachelor’s Degree in Business Administration/Management, Public Administration, Business Process Management, Planning, Engineering, Construction Management or a related field; Three (3) years of professional experience training, facilitating and/or applying process improvement methodologies; Three (3) Professional Certifications: Denver Peak Academy, LUMA Certification, Lean and/or Six Sigma Certification, Facilitator Certification, Customer Experience Certification, Process Improvement Certification, and/or other related certifications.
Must obtain Denver Peak Academy Black Belt within six months of hire (subject to acceptance into the program and funding availability).
Must obtain Certification in Human-Centered Design from the LUMA Institute within one year of hire (subject to acceptance into the program and funding availability).
Must complete City of McKinney’s Facilitation Program and Emerging Leader’s and/or Leadership Academy Program within one year of hire (subject to acceptance into the program).
PREFERRED QUALIFICATIONS - Master’s Degree in Business Administration/Management, Public Administration, Business Process Management, Planning, Engineering, Construction Management, or a related field.
- Lean and/or Six Sigma Certifications and/or experience with these methodologies or other process improvement and process design training such as the Denver Peak Academy and/or the LUMA Institute.
CONDITIONS OF EMPLOYMENT - Must pass a drug screen and background check.
- Must have Class C Texas Driver’s License.
Physical Demands/Supplemental
PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (25 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require talking, standing, and / or walking for extended periods of time. Some tasks require visual and sound perception and discrimination and oral communications ability. The employee is periodically required to drive a vehicle.
WORK ENVIRONMENT Essential functions are regularly performed without exposure to adverse environmental conditions.
The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status.
The City offers a full complement of benefits:
Health Insurance - Medical, Dental, Vision Insurance
- Health Savings Account (HSA), Flexible Spending Medical and Childcare Account (FSA)
- Mental Health Care and Employee Assistance Program (EAP)
- City-paid and VoluntaryLifeInsurance
- City-paid and VoluntaryLong Term Disability Insurance
- Supplemental Insurance through Aflac
Additional Benefits - Legal Services through Legal Shield
- Tuition Reimbursement (up to $10,000 per year)
- Wellness Program (earn up to $600 per year)
Retirement - Texas Municipal Retirement System (TMRS)
- Mandatory 7% employee contribution
- City match 2:1
- 5 year vesting
- Retire after 20 years of service, or age 60 with 5 years of service
457(b) Deferred Compensation Plans
Paid Time Off (PTO) - Paid Vacation (80 hours per year for new hires; tieredincreases after 2 yrs)
- Sick Leave (135 hours per year for yourself and immediate family)
- Paid Parental Leave (80 hours for birth, adoption, or placement of a child in foser care)
- Ten Paid Holidays
- Personal Day
- Optional compensatory time for hourly employees
- Compensatory time for salaried employees
For more detailed information, please see the City of McKinney's summary of benefits .
Closing Date/Time: 5/20/2024 5:00 PM Central
