Job Location: - The office for this position is located at the Harry S. Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101.
Why you’ll love this position:
If you like to tackle new challenges, this may be the role for you! Our Information Technology Services Division (ITSD) is seeking a team lead to oversee our Desktop Management Team. This team lead will directly supervise eleven staff. The team lead will be responsible for coordinating and implementing operational efficiencies within ITSD. The successful candidate will need to be a significant contributor from the beginning.
This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES).
ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.
- Supervise and provide technical leadership to the Desktop Management team.
- Monitor/supervise/prioritize staff's workloads.
- Manage the configuration scope of MECM.
- Work in conjunction with other ITSD functional teams.
- Monitor help desk tickets.
- Effectively communicate by telephone, email, and in person with customers.
- The successful candidate may also perform related duties, not listed, as needed or assigned.
- Technical troubleshooting skills with in-depth knowledge of Windows OS.
- Demonstrate Knowledge and experience of software automation tools including, Microsoft Endpoint Configuration Manager and PowerShell.
- Knowledge and experience with Active Directory and GPO's.
- Computer Imaging.
- Good problem-solving and communication skills.
- Ability to mentor and develop staff’s technical skills.
- Ability to monitor/supervise/prioritize supervised staff's workloads. Identify help desk ticket trends and provide recommendations.
- Ability to prioritize and handle multiple priorities simultaneously.
- BS in Computer Science or a similar field or sufficient comparable relevant experience in lieu.
- Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position.
Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. Skill in critical thinking and problem-solving. Skill in the analysis and evaluation of system issues. Ability to mentor, coach, and develop skills of staff.
The classification for this position is Senior Systems Administration Specialist ; click for more information.
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
