Customer Service Representative (MVB) HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: This position will be a mid-level customer service and technical position that will review and process a variety of documents and applications related to motor vehicle transactions. You will be an ideal candidate if you have good typing skills, you are very detail oriented, and you have the ability to process complex work with dedication to ensuring customer satisfaction. Department of Revenue offers many opportunities for career development and growth.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: This description may not include all of the duties, knowledge, skills, or abilities associated with this title.
- Explain laws, regulations, and procedures
- Search computerized records and files
- Accurately communicate the requested information to customers either in person or on the telephone
- Process requests concerning all phases of motor vehicle
CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Customer Service
Self-directed Attention to Detail Clear Communication
Typical Qualifications :One or more years of experience in clerical or general office support work, of which two or more years must have included licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work
Preferred Qualifications :1-2 years of experience in motor vehicle policies and procedures
Experience with phone center services, environment, and customs
Upbeat and positive attitude
Ability to clearly communicate with customers over the phone or via written correspondence
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
