Parking Operations Aide

Are you a self-starter who enjoys working independently in a customer service role, primarily outdoors?  The City of Santa Rosa announces an exciting opportunity to serve City residents and make a difference in the community as a Parking Operations Aide.

The City of Santa Rosa is committed to building a workforce reflective of our community and establishing a lasting culture of equity and belonging within our organization. Our collective talents and expertise contribute to high-quality public services that support a vibrant, resilient, inclusive City for our community and visitors. We celebrate a diverse workforce and welcome all qualified candidates to apply.

The current openings are for "on-call" assignments, where you will fill in as needed to cover shifts.  These are non-benefited, extra-help positions. 

ABOUT THE POSITION: 
In this job, you will perform a broad range of work assisting in the daily operation of the City's five parking facilities:

• Patrol assigned facilities and observe, address, and report issues
• Exercise initiative and independent judgment in your day-to-day activities
• Provide customer assistance to parking patrons

Parking Operations Aides are required to be available to work any shift, which may include early mornings, nights and graves, on any day of the week, including holidays.

THE IDEAL CANDIDATE: The ideal candidate will: 

• Be an independent, self-starter
• Possess a strong commitment to customer service
• Have the ability to multi-task successfully
• Enjoy working primarily outdoors
• Enjoy working with and serving a diverse public
• Possess strong oral and written communication skills (bilingual skills a plus)
• Have experience using a smart phone or tablet
• Have the ability to observe and monitor the behavior and activity of others

Examples of Duties and Responsibilities

Essential duties:
The following duties are considered essential for this job classification.

• Patrol all levels of assigned parking facilities on foot, including stairwells and elevators, assisting customers and monitoring the safety of the facilities
• Patrol all facilities, on all levels, utilizing a City-provided vehicle
• Use computer-generated reports to monitor, reconcile and report on the appropriate use of permits within the parking garages
• Provide patron instruction on use of the Pay-on-Foot equipment 
• Provide information regarding parking rates
• Direct patrons to alternative parking venues in times of facility overflow
• Coordinate the disposition of lost and found items
• Contact and cooperate with law enforcement personnel in matters relating to investigation of offenses and the apprehension of offenders
• Remain highly visible and be alert to problematic or nuisance behavior and take appropriate action to mitigate them and provide assistance as needed
• Monitor multiple live camera feeds related to garage security and customer assistance
• Monitor equipment operation and traffic flow and address problems as necessary
• Provide emergency communications link to the Police department, contract security staff, other Parking Operations staff, patrons and employees
• Utilize a smart phone or similar device to complete reports, scan location markers, and document daily shift activities
• Observe and report violations of state laws or City ordinances
• Notify Parking Enforcement Officers of violations to parking regulations within assigned facilities
• Submit to the Parking Operations Coordinators incident reports related to parking operations during scheduled shifts
• Inspect restrooms and report janitorial deficiencies to Parking Maintenance
• While on patrol, pick up light trash from the garage floors and stairwells as necessary
• Immediately report any items deemed safety issues (e.g., hazardous materials such as needles or syringes, etc.) to the Parking Division maintenance team for removal
• Report malfunctions or maintenance in the garage elevators or other garage systems to Parking Maintenance
• Perform lane reversals to convert a gate to an operating entrance or exit

Additional Duties:

• Assist customers with cash and/or credit card transactions
• Set-up and remove lane markers or cones

Required Qualifications

Knowledge of:  Department rules, regulations, policies and procedures;
Ability to:  Interact effectively with the public; communicate effectively orally and in writing; learn and communicate facility parking and permit requirements; observe and accurately report incidences, remembering faces, place, and the sequence of events; accurately evaluate people and situations; prepare brief and accurate reports and activity logs; comprehend and make inferences from written material; speak clearly and precisely; understand and follow verbal and written instructions; and work effectively on multiple duties.

Experience and Education: Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the required knowledge and abilities would be:  Experience - Sufficient experience working in a public service or customer service setting, monitoring the behaviors and activities of others, and/or disseminating information to patrons, to demonstrate possession of the knowledge and abilities listed above.  

Education - Equivalent to completion of the twelfth grade.

License and Driving History Standard: This classification requires the use of a City vehicle while conducting City business. Individuals must be physically capable of operating Class C vehicles safely and must possess an appropriate valid California motor vehicle operator's license.
Applicants must meet the City's driving history standard for Parking Operations Aide. To view the City of Santa Rosa Driving History Standard, please click HERE

Additional Information

Selection Process: 
Applicants possessing the MOST DESIRABLE qualifications based on a screening of the application materials and supplemental questionnaire will be invited to continue in a selection process that may consist solely of an application screening, or may include an oral appraisal interview, assessment center, or another activity selected by the Human Resources Department. An eligible list will be established as a result of this selection process and may be used to fill future vacancies.

Working Conditions: 

Incumbents within this classification are expected to be able to communicate orally with the public either in person or via the telephone. On occasion, incumbents may need to remain on their feet throughout an entire shift with the ability to move about at will. Incumbents may also be required to move objects weighing up to 20 pounds, such as lane markers or coin bags, for distances of up to 20 feet. Incumbents are also exposed to dust, fumes, and outdoor working conditions in relation to heat and cold in all weather conditions while patrolling the parking facility either on foot or utilizing a City vehicle. Some positions in this class may provide a motorized patrol of the parking facilities on a 24-hour basis.

Patrolling the parking facilities requires driving or walking for extended periods of time, including walking up and down multiple flights of stairs, with infrequent opportunities to stop, sit, or rest at will. Identification of nuisance behavior requires observation of people's behavior to determine compliance with rules. Being aware of vehicle traffic in the parking facilities requires the ability to hear vehicles engines.

Please mention you found this employment opportunity on the CareersInGovernment.com job board.

SANTA ROSA - A WONDERFUL CITY TO CALL HOME: 
The City of Santa Rosa is nestled in the center of famous Sonoma Wine Country, located just 55 miles north of San Francisco and 30 miles east of the Pacific Ocean with a population of approximately 180,000. Santa Rosa serves as the County seat and the center of trade, government, commerce, and medical facilities for the North Bay. The surrounding area is home to over a hundred wineries and vineyards and many beautiful parks and recreational facilities, including golf courses. Santa Rosa is in the center of a nationally recognized cycling area. We boast many attractions associated with large cities, including a symphony, performing arts center, theater productions and internationally recognized restaurants, yet still retain the warmth and small town feel of decades past. Santa Rosa has been named one of the 50 greenest cities in the United States with one of the top five mid-sized downtowns in California. 

The City of Santa Rosa is proud to be an equal opportunity workplace. 

The City does not discriminate on the basis of disability in employment. Requests for reasonable accommodations needed to participate in the recruitment process may be made by submitting a Request for Reasonable Accommodation Form within five (5) business days of being noticed that an event requiring accommodation is occurring. You may also contact the Human Resources Department at (707) 543-3060 or jobs@srcity.org.