What You'll Be Doing
We are currently seeking a Guest Services Technician to join the South Wilmington Street Center. The
South Wilmington Street Center (SWSC) offers an array of support services to the homeless citizens of
Wake County. The center has 234 beds that are utilized 365 days a year to assist homeless adult males in the community. SWSC provides more intense services through the Progressive Housing Program. These men are provided with support either through group interaction or individual one-on-one support from a Social Worker to assist them in obtaining self-sufficiency. These men are guaranteed a bed each day as they progress toward their goals and permanent housing. These men are also provided with 3 meals daily, breakfast, lunch, and dinner. Hygiene kits, a shower and laundry access, as well as outreach and engagement services from our staff.
The
Guest Services Technician provides outreach and on-site facility supervision and resident guidance. Job duties include:
- Manage the day to day operations of the shelter
- Admit/check guests into the facility and help to maintain a secure facility
- Provide routine monitoring of the entire facility via rounds, supervision of guests and facility maintenance
- Assist with activities of daily living
- Monitor and document behavior
- Provide quality guest services and other duties as may be assigned
Work Schedule:
Monday and Tuesday 11:00 pm - 7:45 am, Saturday and Sunday 7:00 pm - 7:45 amAbout Our Team
Wake County Department of Housing’s goal is to ensure that quality affordable housing is available for all Wake County residents. As the population and economy continue to grow in Wake County, the need for affordable housing development and preservation increases. Not only do more units of affordable housing need to be built, but housing services must also be provided to support families and individuals to access or maintain safe, decent, affordable housing. Affordable housing is also critical to preserving Wake County’s economic competitiveness by offering housing for workers at all income levels, supporting housing stability and economic opportunity for its residents and furthering Wake County’s commitment to healthy and inclusive growth. The Department’s programs include Community Revitalization, Development Financing, Rental Assistance, Homeless Services, Community Outreach, Emergency Shelter and Permanent Supportive Housing. In partnership with the community, the Homeless Services team offers high quality and effective human services to persons who are experiencing homelessness or who are experiencing a housing crisis.
The Basics (Required Education and Experience)
- High school diploma or GED
- No specific experience required
- Equivalent education and experience are accepted
Beyond the Basics (Preferred Education and Experience)
- Experience working with the homeless population
- Associate's Degree in a Human Services related field
How Will We Know You're 'The One'?
- Ability to recognize and respect the value of individual differences of all those seeking services including those within the homeless population and those with physical and behavioral challenges
- Ability to convey information clearly and concisely both verbally and in writing to ensure that they understand the information and the message
- Ability to listen and respond appropriately to others
- Ability to utilize office equipment and other relevant technology (software and systems) to meet business needs including Microsoft Office (Excel and Word) and Homeless Management Information Systems
- Ability to follow instructions through a standard work process, check work for accuracy before completion of tasks, multitask and remain flexible with daily changing priorities in a fast paced environment
- Ability to observe, monitor, collect and record data and the ability to assess the accuracy, validity and integrity of the data
- Ability to accomplish tasks and processes accurately and completely with attention to detail
About This Position
Location: South Wilmington Street Center Raleigh, NC 27601
Employment Type: Regular
Work Schedule: Monday & Tuesday 11:00pm -7:45am Saturday & Sunday 7:00pm - 7:45am
Hiring Range: 19.64 - 28.17
Market Range: 17.07 - 28.17
Posting Closing Date: 7:00 pm on 5/13/2024
What Makes Wake Great
Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
