Marketing Statement Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.
Job Summary
Pay RateAFSCME Pay Band AFI
Annual Salary: $144,454.42 - $187,790.48
Note: The negotiable salary offer will be between $127,505.430 /annually- $166,122.45/annually (commensurate with experience and education)
Reports ToDirector of Technology
Current AssignmentThis position is responsible for the planning and organizing activities, personnel management, systems oversight, budget management, and day-to-day activities of BART's Web Services Team (including Mobility as a Service program) within the District’s Office of the Chief Information Officer. The position is also responsible for leading the strategic outlook to help shape our technical online presence on our websites and mobile app experience. This position will lead designers, developers, support team and technical leads to move key initiatives forward.
The ideal candidate will have a track record of progressive growth in web services operations, demonstrating professional experience in leading technical teams and cross-functional stakeholder groups on product development cycles. This role offers a unique opportunity to advise on a broad range of topics, act as a product manager for BART’s public-facing digital services and BART’s Mobile Applications and manage their development and integration into products or solutions.
The successful applicant will demonstrate the following knowledge, skills, and abilities beyond this position’s minimum criteria and qualifications:
- Experience leading a web services team
- Proficiency in organizing, managing, and delivering multiple programs, projects, and tasks is not just a requirement for this role but a crucial aspect that directly contributes to our success.
- Excellent written and verbal communication skills to effectively communicate with a wide range of audiences, from executives to business staff.
- Ability to assemble, engage, and lead cross-functional teams and balance stakeholder expectations with project realities and industry.
- Demonstrated resilience, diplomacy, influence, relationship-building, and problem-solving skills in a variety of situations.
- Both a strategic and a growth mindset.
- Project management experience, including the skills to initiate, plan, execute, monitor, control, and close projects on time and on budget.
- Experience working under the standards and review of a Project Management Office is a plus.
- Project requirements and/or product management experience including the ability to understand and advocate for user needs, manage feature backlogs, monitor the market and conduct competitive analyses, develop vision and strategy, and achieve stakeholder alignment.
- A comprehensive understanding of digital marketing and communications including content management (such as Drupal),
- Experience providing open data web services (such as api.bart.gov) for a large community of third-party developers, such as Apple Maps, and conducting developer relations activities including enablement, advocacy, and community management.
- Understanding of public agency procurement processes, including experience creating contracting plans, achieving stakeholder and vendor alignment, writing Request for Offers/Proposals, conducting bidder communications, evaluating and validating bids, negotiating final offers, writing purchase justifications for executive/board approval, and achieving the conformance of contract terms including legal and insurance requirements.
- Working knowledge of associated applications, including web application firewall and intrusion prevention, monitoring and analytics (Google Analytics, Firebase, New Relic, Pingdom), code management and version control (GitHub), continuous integration (CircleCI), and project management tools for agile teams (Jira).
Preferred
- Depth of knowledge in the development, integration, and operational management of a Mobility as a Service (MaaS) platform, including mobile apps, reservation and booking, payment processing, travel incentives and rewards, unified authentication and authorization, transit data (e.g., GTFS, GTFS-RT, GBFS and GTFS-Pathways), multimodal trip planner and secure APIs (SOAP and REST).
- Certified Scrum Master or Project Management Professional (PMP), completion of a certificate program, or certification in process, desired.
Selection Process Initial screening of applications will begin in June 2024.
This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes.
The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview.
The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations)
The selection process for this position will be in accordance with the applicable collective bargaining agreement.
Examples of Duties
Supervises Systems Programmers, Database Administrators, SAN Administrators, Application Administrators, Computer Operators, and Job Schedulers.
Maintains Data Center (2) environments: air conditioning and UPS; coordinates the selection and installation of new computer equipment and associated power and HVAC equipment.
Maintains vendor contracted support, such as: off-site storage, tape back-ups, Disaster Recovery support and testing, and banks and credit unions.
Maintains versioning of existing mainframe and client/server software applications; conducts periodic review, analysis and upgrades to database software products; evaluates software and recommends selections.
Establishes and administers procedures and controls for equipment operation, response time, scheduling, shift turnover, job documentation, file use and retention, disaster recovery, off-site storage, etc.
Evaluates vendor products and services, develops product specifications and bid requests, negotiates prices, and selects vendor contracts.
Coordinates and oversees maintenance of the business computers and peripherals.
Tracks and reports on various aspects of operations performance.
Supervises and participates in the development and implementation of short and long term goals; directs objectives, policies and priorities for assigned programs; recommends and administers policies and procedures.
Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; recommends, within departmental policy, appropriate service and staffing levels.
Plans, directs, coordinates and reviews the work plan for assigned staff; assigns work activities, projects and programs; reviews and evaluates work products, methods and procedures; meet with staff to identify and resolve problems.
Identifies needs of hardware for database and application; designs layout of hardware; implements the hardware with team; ensures smooth migration of all serves and databases to new hardware; reviews and approves changes to production business systems applications; evaluates system software and hardware; evaluates installed equipment; monitors status of changes to operating systems and application system programs.
Serves as resource to technical staff; provides assistance on technical problems; backs up system security staff.
Oversees and participates in the development and administration of the annual budget; participates in the forecast of funds needed for staffing, equipment, materials and supplies; monitors and approves expenditures; implements adjustments.
Serves as a liaison for Information Technology with other sections, divisions, departments and outside agencies; helps negotiate and resolve sensitive and controversial issues.
Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of information systems.
Minimum Qualifications
Education :
A Bachelor’s degree in computer science, business administration or a closely related field from an accredited college or university.
Experience :
Five (5) years of (full-time equivalent) verifiable information systems experience, which must have included at least one (1) year of supervisory and administrative experience.
Other Requirements :
Must be available for resolution of computer operation problems outside of normal shift hours.
Substitution :
Additional professional experience as outlined above may be substituted for the education on a year-for-year basis. A Bachelor’s degree is preferred.
Knowledge and Skills
Knowledge of :
- Operational characteristics, services, and activities of a comprehensive information systems program.
- Methods and techniques of information systems project management.
- Standards and procedures for scheduling and controlling equipment utilization, file use and retention, and protecting data integrity.
- Current information technology products and services for business systems applications.
- Business System Application architectures and technical environments.
- Administrative principles and methods, including goal setting, program development and implementation and employee supervision.
- Principles and practices of budget preparation and administration.
- Principles of supervision, training, and performance evaluation.
- Related Federal, State and local laws, codes and regulations.
Skill in :
- Overseeing and participating in the supervision of a comprehensive information systems program.
- Planning, organizing, scheduling, and coordinating efficient utilization of equipment and staff.
- Tracking, analyzing, and resolving complex computer operations problems.
- Establishing and maintaining effective working relationships with user departments and other departmental personnel and managers.
- Planning and overseeing maintenance and repair of computers and related equipment.
- Specifying and managing vendor service and supply contracts.
- Evaluating and selecting systems hardware and software systems.
- Selecting, supervising, training and evaluating staff.
- Participating in the development and administration of section goals, objectives and procedures.
- Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions and implementing recommendations in support of goals.
- Preparing and administering large program budgets.
- Communicating clearly and concisely, both orally and in writing.
- Exercising sound independent judgment within established guidelines.
- Interpreting and applying Federal, State and local policies, laws and regulations.
Equal Employment Opportunity GroupBox1
The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.
The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov .
Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs .
The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification.
Highlights
- Medical Coverage (or $350/month if opted out)
- Dental Coverage
- Vision Insurance (Basic and Enhanced Plans Available)
- Retirement Plan through the CA Public Employees’ Retirement System (CalPERS)
- 2% @ 55 (Classic Members)
- 2% @ 62 (PEPRA Members)
- Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details)
Money Purchase Pension Plan (in-lieu of participating in Social Security tax)
- 6.65% employer contribution up to annual maximum of $1,868.65
Deferred Compensation & Roth 457 Sick Leave Accruals (12 days per year) Vacation Accruals (3-6 weeks based on time worked w/ the District) Holidays: 9 observed holidays and 4 floating holidays Life Insurance w/ ability to obtain additional coverage Accidental Death and Dismemberment (AD&D) Insurance Survivor Benefits through BART Short-Term Disability Insurance Long-Term Disability Insurance Flexible Spending Accounts: Health and Dependent Care Commuter Benefits Free BART Passes for BART employees and eligible family members.
Closing Date/Time: 6/30/2024 11:59 PM Pacific
