Description
This is a multi-discipline classification for use in Technology Services (TS) Department. Under general supervision, incumbents may be assigned to perform a wide variety of duties to support the City’s audio-visual, desktop support, Geographic Information Systems (GIS), infrastructure support, programming or security needs. Assists users, provides instruction, and installs hardware and software. The Technology Systems Technician I is an entry level position. The Technology Systems Technician II is an intermediate level position.
Representative Duties
The following typical tasks and responsibilities are representative of the position’s essential duties. They are descriptive, not limiting. While the majority of duties assigned to a position typically fall within one of the following areas, incumbents may also be assigned duties that cross multiple disciplines based on departmental needs, staffing levels and in order to provide job enrichment opportunities.
Essential Duties : Installs hardware and software including, but not limited to, personal computers, printers, modems, scanners, modern operating systems, hardware and software. Performs upgrades to City equipment, including but not limited to personal computers, laptops, printers, and peripherals. Performs basic personal computer troubleshooting and repair.
Please Click Here for the Full Job Description: Technology Systems Technician I
Minimum Qualifications
MINIMUM QUALIFICATIONS : Applications will be accepted only for those applicants who clearly demonstrate on the
COMPLETED City application, certificates and resume that they possess the minimum qualifications which include:
- Graduation from high school or GED equivalent AND
- Six (6) months of recent experience in a related field; OR
- An Associate’s Degree or higher in related field; OR
- Equivalent combination of training, certification and experience which provides the capabilities to perform the described duties.
- A Technician level certification must be obtained within the six (6) month probationary period.
- Valid California class “C” driver’s license
- Must be able to pass an extensive police background check.
HIGHLY DESIRABLE: - Previous customer service experience
- Experience fielding service desk tickets, calls and emails
- Troubleshooting and repairing personal computers remotely and deskside
OTHER MINIMUM QUALIFICATIONS : Full Job Specifications linked above.
Examination (Weighted: 100%)
EXAMINATIONS: ALL APPLICANTS WHO POSSESS THE MINIMUM QUALIFICATIONS WILL BE NOTIFIED OF DATE, TIME AND PLACE OF EXAMS: WRITTEN EXAMINATION (Pass/Fail) Week of May 6, 2024 (Tentative): The written/performance exam is the first phase of the examination process and measures your general IT knowledge. A minimum passing score of 70% is required.
ORAL APPRAISAL INTERVIEW (Weighted 100%) Week of May 13, 2024 (Tentative): An appraisal will be made of applicant's education, training, experience, communication skills and personal qualifications. A minimum passing score of 70% is required.
***NOTE: Admission to the Examination may be limited to those applicants who demonstrate the best combination of qualifications. Applicants possessing the minimum qualifications are not guaranteed admittance to the Examination. Employment applications must be properly COMPLETED in accordance with instructions on face of application form. All pertinent information needed to determine that the applicant meets the minimum qualifications MUST BE SHOWN on the City application, supplemental questionnaire, resume, DMV printout and any technical training certifications, otherwise, the application may be rejected. Resumes will not be accepted in lieu of COMPLETED application***. Full Summary of Benefits by Bargaining Unit:
- Blue & White Miscellaneous Unit
- Fire Safety Unit
- Police Safety Unit
- General Supervisory & Management Unit (coming soon)
VACATION: Accrual rate is determined by bargaining unit.
1-4 years of service: 10 days per year.
5-13 years of service: 15 days per year.
14+ years of service: 20 days per year.
VACATION - FIRE SAFETY SHIFT PERSONNEL ONLY:
1-4 years of service: 4.68 (24-hr. duty shifts)
5-15 years of service: 7.02 (24-hr. duty shifts)
16+ years of service: 9.36 (24-hr. duty shifts)
HOLIDAYS: 13 paid holidays per year.
SICK LEAVE: Earned at the rate of one working day per month of service to a maximum of 120 days; portions therafter may be convertible.
ADMINISTRATIVE LEAVE: 10 days per year for General Supervisory and Management employees.
INSURANCE: The City and the employee share contributions for premiums for health insurance coverage. The City provides life insurance benefits based on bargaining unit. Visit the City's Employee Benefit website for detailed information (rates and plan information).
RETIREMENT: Benefits are provided by the City's participation in the Public Employee's Retirement System (PERS). 2% @ 62 for new hire Miscellaneous and 2.7% @ 57 for Safety (Fire & Police). Visit the City's Retirement websitefor additional information.
Closing Date/Time: 4/29/2024 1:00 PM Pacific
