Cal State University (CSU) East Bay
25800 Carlos Bee Boulevard, Hayward, CA 94542, USA
Salary and Benefits Salary Range: $4,841.00 per month to $6,884.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,841.00 per month to $5,550.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick leave, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Student Services Professional II About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position The Financial Aid Counselor & Compliance Support Coordinator provides excellent service and guidance to prospective, new and current students and their families throughout the financial aid application process, determining eligibility within the parameters of institutional, state and federal requirements. This position will help review students' aid eligibility, make updates to students' awards, and counsel students and their families regarding financial aid related matters. Additionally, this position will work on verification, appeals, and coordinate administration of program compliance including but not limited to: Credential/Certificate/Non-Degree program review and awarding, Compliance Reviews as it pertains to over awards, aggregate limits, and other administration of checks and balances. The Financial Aid Counselor & Compliance Support Coordinator exercises independent judgment in the management of the financial aid process's operational details. This position requires maintaining knowledge of other departments' policies (Registrar, Student Accounts, Human Resources, Athletics, etc.) and understanding the impact of them on students' financial aid eligibility. This role oversees the administration of both the federal and private loans for CPS. This includes the certification of all Parent PLUS and private education loans, resolving issues between the University’s system and the Department of Education. Furthermore, this position participates in state, regional and national professional development activities to ensure a complete understanding of federal and state regulations and remain current on changes to the federal and state aid programs. Responsibilities Compliance Support Coordinator: Coordinate administration of aid for special programs including, but not limited to: PHAP, Teaching Credential, and other non-degree programs. Conduct review and resolve backend control system reports that include, but are not limited to: over awards, aggregate issues, dual enrollments, C flags, and Pell Pop, and other discrepancies that cannot be resolved through batch/system processing. Ensure timely administration and coordination of Private and Plus Loans. Support timely administration and coordination of Special Circumstance Appeals as well as verifications. Support timely administration and coordination of aid for remote learning programs such as study abroad and institutional partnerships through cross-registration. Ensure checks and balances as it pertains to verifications, appeals, and Return to Title IV reviews. Financial Aid Counselor: Provide advising throughout the financial aid process to prospective, new and current students and their families. Must have a thorough knowledge of available types of financial aid, scholarships and general student eligibility criteria. Exercise good judgment in the management administration and operational details of the financial aid process including but not limited to: Verification: Review incoming financial aid applications and any supporting documentation needed to determine the accuracy of the financial and household information reported on the FAFSA - this requires knowledge of not only federal financial aid regulations but also IRS tax laws and how they relate to federal financial aid. Complete assigned duties with a high degree of accuracy to ensure compliance while experiencing multiple interruptions. Exercise great attention to detail when completing assignments as errors in judgment or calculations could result in unintended consequences for the student and/or the institution such as under or over funding of a student, loss of student eligibility, audit findings, fines, damage to school’s reputation or loss of institutional eligibility. Professional Judgment- Review and make decisions on Satisfactory Academic Progress Appeals and special circumstances appeals. Update the student ISIR data with approved changes. Has the authority to recalculate and make changes to financial aid awards when students' eligibility changes. Review subsequent ISIRs received after initial ISIR to determine if we need to request additional information and reprocess. Review C Flags on ISIRs. Review applications (FAFSA and CADAA) and awards for students' federal, state, and institutional aid. Maintain knowledge of other departments' policies (Registrar, Student Accounts, Housing, Athletics, Study Abroad, etc.) and understand the impact of them on a students' financial eligibility. Utilize conflict resolution skills to help students and parents to understand challenges and identify solutions. Maintain students' confidentiality in accordance with FERPA regulations. Perform need assessments and examine verification documents to ensure compliance with Federal and State awarding regulations. Maintain knowledge base and understanding of all regulations and policies to the administration of Federal, State, and Institutional aid programs. As assigned by the Director/Associate Director, conduct Financial Aid presentations and various workshops on and off campus. Respond to emails and phone calls from students and collaborate with the enrollment information center regarding students. Assist in awarding and coordinating athletic aid, graduate/parent plus, and institutional aid programs. Assist in awarding and coordinating Alternative Loans through Scholarnet. Assist with Return to Title IV calculations. Participate in state, regional, and national professional development activities to ensure a complete understanding of federal and state regulations and remain current on changes to the Federal and State aid programs. Other duties as assigned by the Director and Associate Director of Financial Aid. Minimum Qualifications Knowledge and Abilities: Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations. Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements. Obtain factual and interpretive information through interviews. Reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data. Advise students individually and in groups on routine matters where required. Recognize multicultural, multi-sexed and multi-aged value systems and work accordingly. Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Possession of these knowledge and abilities typically is demonstrated through the Experience requirements below. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field. Experience should give evidence of competence and indicate the potential for further growth. A Master’s degree in a job-related field may be substituted for one year of professional experience. Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Required Qualifications Ability to quickly grasp Federal, State, and Institutional Regulations. Understand FERPA and maintain confidentiality. Excellent oral and written communication skills. Ability to conduct financial aid workshops/presentations as needed. Maintain a professional demeanor and empathize with students. Ability to work independently in scheduling opportunities and continuing training. Attend workshops sponsored by the Department of Education and State affiliates. Proficient in MS Excel, MS Word, MS PowerPoint. Preferred Skills and Knowledge Experience with PeopleSoft Student Information System. Experience with CampusLogic. Proficiency in another modern language. Experience in Financial Aid Administration. Customer service experience with the ability to provide advice and guidance on difficult issues/regulations. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website at http://www.csueastbay.edu/smokeandtobaccofree/ In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at: http://www.csueastbay.edu/upd/safety-and-security-reports.html Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive order 1083 revised July 21, 2017 as a condition of employment. Advertised: May 07 2024 Pacific Daylight Time Applications close: Sep 06 2024 Pacific Daylight Time Closing Date/Time:
May 08, 2024
Salary and Benefits Salary Range: $4,841.00 per month to $6,884.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,841.00 per month to $5,550.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick leave, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Student Services Professional II About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position The Financial Aid Counselor & Compliance Support Coordinator provides excellent service and guidance to prospective, new and current students and their families throughout the financial aid application process, determining eligibility within the parameters of institutional, state and federal requirements. This position will help review students' aid eligibility, make updates to students' awards, and counsel students and their families regarding financial aid related matters. Additionally, this position will work on verification, appeals, and coordinate administration of program compliance including but not limited to: Credential/Certificate/Non-Degree program review and awarding, Compliance Reviews as it pertains to over awards, aggregate limits, and other administration of checks and balances. The Financial Aid Counselor & Compliance Support Coordinator exercises independent judgment in the management of the financial aid process's operational details. This position requires maintaining knowledge of other departments' policies (Registrar, Student Accounts, Human Resources, Athletics, etc.) and understanding the impact of them on students' financial aid eligibility. This role oversees the administration of both the federal and private loans for CPS. This includes the certification of all Parent PLUS and private education loans, resolving issues between the University’s system and the Department of Education. Furthermore, this position participates in state, regional and national professional development activities to ensure a complete understanding of federal and state regulations and remain current on changes to the federal and state aid programs. Responsibilities Compliance Support Coordinator: Coordinate administration of aid for special programs including, but not limited to: PHAP, Teaching Credential, and other non-degree programs. Conduct review and resolve backend control system reports that include, but are not limited to: over awards, aggregate issues, dual enrollments, C flags, and Pell Pop, and other discrepancies that cannot be resolved through batch/system processing. Ensure timely administration and coordination of Private and Plus Loans. Support timely administration and coordination of Special Circumstance Appeals as well as verifications. Support timely administration and coordination of aid for remote learning programs such as study abroad and institutional partnerships through cross-registration. Ensure checks and balances as it pertains to verifications, appeals, and Return to Title IV reviews. Financial Aid Counselor: Provide advising throughout the financial aid process to prospective, new and current students and their families. Must have a thorough knowledge of available types of financial aid, scholarships and general student eligibility criteria. Exercise good judgment in the management administration and operational details of the financial aid process including but not limited to: Verification: Review incoming financial aid applications and any supporting documentation needed to determine the accuracy of the financial and household information reported on the FAFSA - this requires knowledge of not only federal financial aid regulations but also IRS tax laws and how they relate to federal financial aid. Complete assigned duties with a high degree of accuracy to ensure compliance while experiencing multiple interruptions. Exercise great attention to detail when completing assignments as errors in judgment or calculations could result in unintended consequences for the student and/or the institution such as under or over funding of a student, loss of student eligibility, audit findings, fines, damage to school’s reputation or loss of institutional eligibility. Professional Judgment- Review and make decisions on Satisfactory Academic Progress Appeals and special circumstances appeals. Update the student ISIR data with approved changes. Has the authority to recalculate and make changes to financial aid awards when students' eligibility changes. Review subsequent ISIRs received after initial ISIR to determine if we need to request additional information and reprocess. Review C Flags on ISIRs. Review applications (FAFSA and CADAA) and awards for students' federal, state, and institutional aid. Maintain knowledge of other departments' policies (Registrar, Student Accounts, Housing, Athletics, Study Abroad, etc.) and understand the impact of them on a students' financial eligibility. Utilize conflict resolution skills to help students and parents to understand challenges and identify solutions. Maintain students' confidentiality in accordance with FERPA regulations. Perform need assessments and examine verification documents to ensure compliance with Federal and State awarding regulations. Maintain knowledge base and understanding of all regulations and policies to the administration of Federal, State, and Institutional aid programs. As assigned by the Director/Associate Director, conduct Financial Aid presentations and various workshops on and off campus. Respond to emails and phone calls from students and collaborate with the enrollment information center regarding students. Assist in awarding and coordinating athletic aid, graduate/parent plus, and institutional aid programs. Assist in awarding and coordinating Alternative Loans through Scholarnet. Assist with Return to Title IV calculations. Participate in state, regional, and national professional development activities to ensure a complete understanding of federal and state regulations and remain current on changes to the Federal and State aid programs. Other duties as assigned by the Director and Associate Director of Financial Aid. Minimum Qualifications Knowledge and Abilities: Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations. Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements. Obtain factual and interpretive information through interviews. Reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data. Advise students individually and in groups on routine matters where required. Recognize multicultural, multi-sexed and multi-aged value systems and work accordingly. Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Possession of these knowledge and abilities typically is demonstrated through the Experience requirements below. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field. Experience should give evidence of competence and indicate the potential for further growth. A Master’s degree in a job-related field may be substituted for one year of professional experience. Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Required Qualifications Ability to quickly grasp Federal, State, and Institutional Regulations. Understand FERPA and maintain confidentiality. Excellent oral and written communication skills. Ability to conduct financial aid workshops/presentations as needed. Maintain a professional demeanor and empathize with students. Ability to work independently in scheduling opportunities and continuing training. Attend workshops sponsored by the Department of Education and State affiliates. Proficient in MS Excel, MS Word, MS PowerPoint. Preferred Skills and Knowledge Experience with PeopleSoft Student Information System. Experience with CampusLogic. Proficiency in another modern language. Experience in Financial Aid Administration. Customer service experience with the ability to provide advice and guidance on difficult issues/regulations. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website at http://www.csueastbay.edu/smokeandtobaccofree/ In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at: http://www.csueastbay.edu/upd/safety-and-security-reports.html Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive order 1083 revised July 21, 2017 as a condition of employment. Advertised: May 07 2024 Pacific Daylight Time Applications close: Sep 06 2024 Pacific Daylight Time Closing Date/Time:
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary The Special Programs Coordinator and Financial Aid Counselor performs functions under the general supervision of the Associate Director of Counseling and Advising, but works independently to provide a variety of coordinating and advising services in support of the Financial Aid Counseling Unit. Performs functions related to the functional and technical financial aid programs, the Financial Aid application processes and awarding cycles, as well as student and parent counseling. The incumbent is responsible for maintaining a high level of knowledge regarding Financial Aid programs that attracts, retains, and enrolls academically qualified, culturally diverse, and socially conscious populations of undergraduate and graduate students. As a representative for San Jose State University, this position maintains a high level of expertise in Financial Aid requirements, processes, and regulations to facilitate quality customer service and financial aid advising in supporting students’ decision to apply and attend SJSU. The Special Programs Coordinator and Financial Aid Counselor will develop and maintain accurate and transparent financial aid documentation and work flow in order to maintain levels of productivity and quality of financial aid counseling for prospective and continuing students. Key Responsibilities Coordinate a variety of Special Programs supported by the Financial Aid Office (Study Abroad, Summer Faculty Led Programs, and Accelerated Programs with a special session fee structure) Coordination of financial aid awarded for students enrolled in program of studies. (Pell Credential awarding, Cross-Enrollment, Summer-Start Programs, and Fee Waivers/Vocational Rehab payments). Awarding of aid for specialized grants for students in Doctorate Programs, and MBA programs Liaison with on and off campus personnel in administering the various programs. Work closely with the Bursar’s Office to ensure the timely disbursement and transmittal of financial aid for the special programs Run necessary queries to identify students to determine the amount of aid to return for those who withdraw or drop classes Utilize the PeopleSoft Module to determine the amount of aid to be charged and adjust/return the Title IV aid as necessary Ensures the effective Financial Aid communication process to prospective students and their families, and supports the yield process and activities for admitted students Maintains knowledge of financial aid programs, including Pell, Federal, Cal Grant, and Federal Work Study (FWS). Keeps current and interprets federal and scholarship eligibility criteria and office practices Provide counseling to students and campus organizations to educate on budgeting and financial literacy topics thru all media - zoom/in-person/group presentations Knowledge, Skills & Abilities Must be able to interact with a variety of internal partners from Academic and Student Affairs to the Office of the President, communicating effectively and professionally. Strong oral and written communication skills Must possess excellent customer service and public relations skills Working knowledge of methods, procedures, practices and activities of the program area Ability to interpret and apply university policies, rules, and regulations regarding financial aid Demonstrated experience with the Federal and State Grant Programs in a Higher Education setting - reconciliation of funds, processing issues, and experience with outside entities in relation to the administration of the programs Ability to interpret and explain policies to various staff members and students General knowledge of individual counseling techniques, and working knowledge of student services programs to which immediately assigned Thorough knowledge of English grammar, business writing, punctuation and spelling Ability to compose and appropriately format correspondence and reports Working knowledge of software applications such as word processing, spreadsheet, and database management General knowledge of the methods and problems of organizational and program management General knowledge of research and interview techniques Ability to obtain factual and interpretive information through interviews Ability to acquire and apply knowledge of financial aid requirements Ability to analyze and evaluate financial documents, and acquire and apply knowledge of Financial Aid and Scholarships Ability to be sensitive and responsive to student needs and ability to work independently and in a team setting Ability to maintain confidentiality and appropriately handle sensitive communications with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts Required Qualifications Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related Three (3) years of progressively responsible professional student services work experience. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling Preferred Qualifications Bachelor’s Degree Five (5) years of in-house financial aid experience - from application to disbursement - FAFSA completion, awarding students, revising awards, and processing R2T4, etc. Two (2) years of experience working with special populations outside of the regular financial aid process Two (2) years of student counseling experience relaying information to students and families on their financial aid eligibility Two (2) years’ experience of presenting to students/families thru in-person or virtual means Experience with online document retrieval system (OnBase) and running queries from PeopleSoft Compensation Classification: Student Services Professional III Anticipated Hiring Range: $5,025/month - $5,732/month CSU Salary Range: $5,025/month - $7,159/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: March 20, 2024 through April 3, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Mar 20 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 21, 2024
Job Summary The Special Programs Coordinator and Financial Aid Counselor performs functions under the general supervision of the Associate Director of Counseling and Advising, but works independently to provide a variety of coordinating and advising services in support of the Financial Aid Counseling Unit. Performs functions related to the functional and technical financial aid programs, the Financial Aid application processes and awarding cycles, as well as student and parent counseling. The incumbent is responsible for maintaining a high level of knowledge regarding Financial Aid programs that attracts, retains, and enrolls academically qualified, culturally diverse, and socially conscious populations of undergraduate and graduate students. As a representative for San Jose State University, this position maintains a high level of expertise in Financial Aid requirements, processes, and regulations to facilitate quality customer service and financial aid advising in supporting students’ decision to apply and attend SJSU. The Special Programs Coordinator and Financial Aid Counselor will develop and maintain accurate and transparent financial aid documentation and work flow in order to maintain levels of productivity and quality of financial aid counseling for prospective and continuing students. Key Responsibilities Coordinate a variety of Special Programs supported by the Financial Aid Office (Study Abroad, Summer Faculty Led Programs, and Accelerated Programs with a special session fee structure) Coordination of financial aid awarded for students enrolled in program of studies. (Pell Credential awarding, Cross-Enrollment, Summer-Start Programs, and Fee Waivers/Vocational Rehab payments). Awarding of aid for specialized grants for students in Doctorate Programs, and MBA programs Liaison with on and off campus personnel in administering the various programs. Work closely with the Bursar’s Office to ensure the timely disbursement and transmittal of financial aid for the special programs Run necessary queries to identify students to determine the amount of aid to return for those who withdraw or drop classes Utilize the PeopleSoft Module to determine the amount of aid to be charged and adjust/return the Title IV aid as necessary Ensures the effective Financial Aid communication process to prospective students and their families, and supports the yield process and activities for admitted students Maintains knowledge of financial aid programs, including Pell, Federal, Cal Grant, and Federal Work Study (FWS). Keeps current and interprets federal and scholarship eligibility criteria and office practices Provide counseling to students and campus organizations to educate on budgeting and financial literacy topics thru all media - zoom/in-person/group presentations Knowledge, Skills & Abilities Must be able to interact with a variety of internal partners from Academic and Student Affairs to the Office of the President, communicating effectively and professionally. Strong oral and written communication skills Must possess excellent customer service and public relations skills Working knowledge of methods, procedures, practices and activities of the program area Ability to interpret and apply university policies, rules, and regulations regarding financial aid Demonstrated experience with the Federal and State Grant Programs in a Higher Education setting - reconciliation of funds, processing issues, and experience with outside entities in relation to the administration of the programs Ability to interpret and explain policies to various staff members and students General knowledge of individual counseling techniques, and working knowledge of student services programs to which immediately assigned Thorough knowledge of English grammar, business writing, punctuation and spelling Ability to compose and appropriately format correspondence and reports Working knowledge of software applications such as word processing, spreadsheet, and database management General knowledge of the methods and problems of organizational and program management General knowledge of research and interview techniques Ability to obtain factual and interpretive information through interviews Ability to acquire and apply knowledge of financial aid requirements Ability to analyze and evaluate financial documents, and acquire and apply knowledge of Financial Aid and Scholarships Ability to be sensitive and responsive to student needs and ability to work independently and in a team setting Ability to maintain confidentiality and appropriately handle sensitive communications with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts Required Qualifications Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related Three (3) years of progressively responsible professional student services work experience. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling Preferred Qualifications Bachelor’s Degree Five (5) years of in-house financial aid experience - from application to disbursement - FAFSA completion, awarding students, revising awards, and processing R2T4, etc. Two (2) years of experience working with special populations outside of the regular financial aid process Two (2) years of student counseling experience relaying information to students and families on their financial aid eligibility Two (2) years’ experience of presenting to students/families thru in-person or virtual means Experience with online document retrieval system (OnBase) and running queries from PeopleSoft Compensation Classification: Student Services Professional III Anticipated Hiring Range: $5,025/month - $5,732/month CSU Salary Range: $5,025/month - $7,159/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: March 20, 2024 through April 3, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Mar 20 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Financial Aid Counselor SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Financial Aid Office Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0 FTE) Work Schedule Monday - Friday 8:00am - 5:00pm Anticipated Hiring Range $5,772.00 per month ($69,264.00 Annually) Salary is commensurate with experience. Position Summary The financial aid counselor is responsible for counseling students, applicants and parents on all aspects of the financial aid process; determining and monitoring students' eligibility for federal and state financial aid programs; and assuming major program responsibilities for one or more financial aid programs. Position Information Financial Aid Counselor • Serve as lead to staff who are reviewing and verifying accuracy of FAFSA data against submitted supporting documentation and federal tax documents. Responsible for the completion of this task in a timely manner. Provide updated information to the Financial Aid leadership team regarding the status of verification of FAFSA data. • Execute priorities set by the Division of Enrollment Management with regards to completion of verification to increase the University’s enrollment with incoming new students. • Analyze complex student issues pertaining to financial aid involving unusual, sensitive and complex circumstances to facilitate mutually acceptable resolution; provide comprehensive advisement and utilize counseling techniques to achieve said resolution. • Review and analyze complex financial documents to verify and assess applicant’s resource. • Compile factual and interpretative information on application income, household size and marital status. Identify unusual and complex circumstances to establish OSFA policy to ensure and maintain equity in awarding. • Interpret and apply broad knowledge of Federal, State and institutional financial aid administration policy to package and administer aid to eligible applicants. • Exercise decision making authority to change or adjust financial aid awards to applicant with special needs or circumstances. • Follow up with student and parent in order to resolve discrepancies Provide In-Person Assistance in the One Stop, via Phone/Email & at Campus-Wide Events and Activities • Provide student and parent in-person contact at the One Stop Student Services Center, answering telephone calls, and responding to email inquiries. • Problem solve to ensure that students are being accurately awarded and receiving their financial aid funds in a timely manner. • Be available during evenings and weekends, as requested, to represent financial aid at campus recruitment, retention and outreach events and programs. Other duties as assigned Minimum Qualifications Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. Knowledge and Abilities: The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional SSP series are required for appointment into this classification. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective course of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments with detailed instructions; and establish and maintain cooperative working relations with a variety of individuals. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Preferred Qualifications Experience in higher education setting; • Experience providing excellent customer service; • Experience assisting and advocating for students and parents, helping them navigate through Financial Aid processes; • Demonstrated experience working in student services; • Excellent writing, oral communication, interviewing, and counseling skills; • Detail oriented; • Ability to learn and interpret regulations and policies; • Ability to work in highly automated environment; • Experience with federal loan and grant programs; and • Familiarity with Oracle Campus Solutions (CS), United States Department of Education electronic access: National Student Loan Data System (NSLDS) and Common Origination & Disbursement System (COD) websites. • Core Competencies - embody the following competencies: • Bias toward collaboration and teamwork. • Effective oral, written and nonverbal communication skills. • Customer/Client Focus with an emphasis in problem solving and resolution. • Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence. • Diversity and inclusion. Environmental/Physical/Special Sustained computer use. • Must be able to work in a customer services environment and travel off-campus to facilitate and/or attend workshops or events during work hours. • Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: May 08 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 04, 2024
Working Title Financial Aid Counselor SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Financial Aid Office Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0 FTE) Work Schedule Monday - Friday 8:00am - 5:00pm Anticipated Hiring Range $5,772.00 per month ($69,264.00 Annually) Salary is commensurate with experience. Position Summary The financial aid counselor is responsible for counseling students, applicants and parents on all aspects of the financial aid process; determining and monitoring students' eligibility for federal and state financial aid programs; and assuming major program responsibilities for one or more financial aid programs. Position Information Financial Aid Counselor • Serve as lead to staff who are reviewing and verifying accuracy of FAFSA data against submitted supporting documentation and federal tax documents. Responsible for the completion of this task in a timely manner. Provide updated information to the Financial Aid leadership team regarding the status of verification of FAFSA data. • Execute priorities set by the Division of Enrollment Management with regards to completion of verification to increase the University’s enrollment with incoming new students. • Analyze complex student issues pertaining to financial aid involving unusual, sensitive and complex circumstances to facilitate mutually acceptable resolution; provide comprehensive advisement and utilize counseling techniques to achieve said resolution. • Review and analyze complex financial documents to verify and assess applicant’s resource. • Compile factual and interpretative information on application income, household size and marital status. Identify unusual and complex circumstances to establish OSFA policy to ensure and maintain equity in awarding. • Interpret and apply broad knowledge of Federal, State and institutional financial aid administration policy to package and administer aid to eligible applicants. • Exercise decision making authority to change or adjust financial aid awards to applicant with special needs or circumstances. • Follow up with student and parent in order to resolve discrepancies Provide In-Person Assistance in the One Stop, via Phone/Email & at Campus-Wide Events and Activities • Provide student and parent in-person contact at the One Stop Student Services Center, answering telephone calls, and responding to email inquiries. • Problem solve to ensure that students are being accurately awarded and receiving their financial aid funds in a timely manner. • Be available during evenings and weekends, as requested, to represent financial aid at campus recruitment, retention and outreach events and programs. Other duties as assigned Minimum Qualifications Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. Knowledge and Abilities: The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional SSP series are required for appointment into this classification. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective course of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments with detailed instructions; and establish and maintain cooperative working relations with a variety of individuals. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Preferred Qualifications Experience in higher education setting; • Experience providing excellent customer service; • Experience assisting and advocating for students and parents, helping them navigate through Financial Aid processes; • Demonstrated experience working in student services; • Excellent writing, oral communication, interviewing, and counseling skills; • Detail oriented; • Ability to learn and interpret regulations and policies; • Ability to work in highly automated environment; • Experience with federal loan and grant programs; and • Familiarity with Oracle Campus Solutions (CS), United States Department of Education electronic access: National Student Loan Data System (NSLDS) and Common Origination & Disbursement System (COD) websites. • Core Competencies - embody the following competencies: • Bias toward collaboration and teamwork. • Effective oral, written and nonverbal communication skills. • Customer/Client Focus with an emphasis in problem solving and resolution. • Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence. • Diversity and inclusion. Environmental/Physical/Special Sustained computer use. • Must be able to work in a customer services environment and travel off-campus to facilitate and/or attend workshops or events during work hours. • Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: May 08 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Financial Aid Counselor SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Office of Student Financial Aid Appointment Type This is a one-year probationary position. Time Base 1.0 Work Schedule Monday -Friday 8:00 a.m.-5:00 p.m. Anticipated Hiring Range $5,182.00 Per Month ($62,184.00 Annually) Salary is commensurate with experience. Position Summary Reporting to the Director of the Office of Student Financial Aid (OSFA), the Financial Aid Counselor counsels students and parents on federal, State and University financial aid policies and procedures, reviews student/parent documents with financial aid application to determine eligibility and award financial aid to qualified students; assumes responsibility for one or more specialized programs; reviews student/parent appeals and administers professional judgement on a case-by-case basis; and conducts financial aid workshops both on and off campus. Position Information Determine Eligibility and Award Financial Aid •Work with financial aid computer system to determine eligibility and award financial aid to qualified students based on current awarding guidelines and the availability of funds. •Apply the US Department of Education verification procedures. •Review student files prior to awarding; follow-up for clarification or additional information; review financial aid forms, federal income tax forms, and supporting documents, and re-compute family contribution as required. •Perform mandatory revisions and make packaging changes as individual student circumstances change. •Evaluate appeals and make professional judgment determinations on a case-by-case basis. •Ensure sufficient documentation and controls for decisions made. •Make recommendations on SF State financial aid policies/procedures affecting all above areas. •Participate in all training and staff development programs. Maintain Knowledge in Financial Aid Regulation and Procedures •Serve as the expert for one or more program responsibilities. •Stay current with regulations and procedures associated with the program and ensure appropriate communication directly and on website. •Act as the primary point of contact for staff and students. •Complete all activities; work with supervisor to ensure sufficient controls and secondary review of procedures. •Maintain contact with other campus offices and/or off-campus agencies involved with aspects of program. •Make recommendations to improve communication and delivery systems that will better serve our students and will minimize risks to the University. 15% Provide In-Person Assistance in the One Stop, via Phone/Email & at Campus-Wide Events and Activities •Provide student and parent in-person contact at the One Stop Student Services Center, answering telephone calls, and responding to email inquiries. •Problem solve to ensure that students are being accurately awarded and receiving their financial aid funds in a timely manner. •Be available during evenings and weekends, as requested, to represent financial aid at campus recruitment, retention and outreach events and programs. Other duties as assigned. At All Times •Demonstrate behaviors that are in line with the User Friendly Principles (P530C) and Principles of Conduct for aMulti-Cultural University (P30D) •Demonstrate safe work practices for oneself, others and the office environment. Minimum Qualifications Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Knowledge and Abilities: Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically’ collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multi-sexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field: experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be Preferred Qualifications •Experience in higher education setting; •Experience providing excellent customer service; •Experience assisting and advocating for students and parents, helping them navigate through Financial Aidprocesses; •Demonstrated experience working in student services; •Excellent writing, oral communication, interviewing, and counseling skills; •Detail oriented; •Ability to learn and interpret regulations and policies; •Ability to work in highly automated environment; •Experience with federal loan and grant programs; and •Familiarity with Oracle Campus Solutions (CS), United States Department of Education electronic access: National Student Loan Data System (NSLDS) and Common Origination & Disbursement System (COD) websites. •Core Competencies - embody the following competencies: •Bias toward collaboration and teamwork. •Effective oral, written and nonverbal communication skills. •Customer/Client Focus with an emphasis in problem solving and resolution. •Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence. •Diversity and inclusion. Environmental/Physical/Special •Sustained computer use. •Must be able to work in a customer services environment and travel off-campus to facilitate and/or attend workshops or events during work hours. •Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: May 07 2024 Pacific Daylight Time Applications close: Closing Date/Time:
May 08, 2024
Working Title Financial Aid Counselor SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Office of Student Financial Aid Appointment Type This is a one-year probationary position. Time Base 1.0 Work Schedule Monday -Friday 8:00 a.m.-5:00 p.m. Anticipated Hiring Range $5,182.00 Per Month ($62,184.00 Annually) Salary is commensurate with experience. Position Summary Reporting to the Director of the Office of Student Financial Aid (OSFA), the Financial Aid Counselor counsels students and parents on federal, State and University financial aid policies and procedures, reviews student/parent documents with financial aid application to determine eligibility and award financial aid to qualified students; assumes responsibility for one or more specialized programs; reviews student/parent appeals and administers professional judgement on a case-by-case basis; and conducts financial aid workshops both on and off campus. Position Information Determine Eligibility and Award Financial Aid •Work with financial aid computer system to determine eligibility and award financial aid to qualified students based on current awarding guidelines and the availability of funds. •Apply the US Department of Education verification procedures. •Review student files prior to awarding; follow-up for clarification or additional information; review financial aid forms, federal income tax forms, and supporting documents, and re-compute family contribution as required. •Perform mandatory revisions and make packaging changes as individual student circumstances change. •Evaluate appeals and make professional judgment determinations on a case-by-case basis. •Ensure sufficient documentation and controls for decisions made. •Make recommendations on SF State financial aid policies/procedures affecting all above areas. •Participate in all training and staff development programs. Maintain Knowledge in Financial Aid Regulation and Procedures •Serve as the expert for one or more program responsibilities. •Stay current with regulations and procedures associated with the program and ensure appropriate communication directly and on website. •Act as the primary point of contact for staff and students. •Complete all activities; work with supervisor to ensure sufficient controls and secondary review of procedures. •Maintain contact with other campus offices and/or off-campus agencies involved with aspects of program. •Make recommendations to improve communication and delivery systems that will better serve our students and will minimize risks to the University. 15% Provide In-Person Assistance in the One Stop, via Phone/Email & at Campus-Wide Events and Activities •Provide student and parent in-person contact at the One Stop Student Services Center, answering telephone calls, and responding to email inquiries. •Problem solve to ensure that students are being accurately awarded and receiving their financial aid funds in a timely manner. •Be available during evenings and weekends, as requested, to represent financial aid at campus recruitment, retention and outreach events and programs. Other duties as assigned. At All Times •Demonstrate behaviors that are in line with the User Friendly Principles (P530C) and Principles of Conduct for aMulti-Cultural University (P30D) •Demonstrate safe work practices for oneself, others and the office environment. Minimum Qualifications Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Knowledge and Abilities: Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically’ collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multi-sexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field: experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be Preferred Qualifications •Experience in higher education setting; •Experience providing excellent customer service; •Experience assisting and advocating for students and parents, helping them navigate through Financial Aidprocesses; •Demonstrated experience working in student services; •Excellent writing, oral communication, interviewing, and counseling skills; •Detail oriented; •Ability to learn and interpret regulations and policies; •Ability to work in highly automated environment; •Experience with federal loan and grant programs; and •Familiarity with Oracle Campus Solutions (CS), United States Department of Education electronic access: National Student Loan Data System (NSLDS) and Common Origination & Disbursement System (COD) websites. •Core Competencies - embody the following competencies: •Bias toward collaboration and teamwork. •Effective oral, written and nonverbal communication skills. •Customer/Client Focus with an emphasis in problem solving and resolution. •Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence. •Diversity and inclusion. Environmental/Physical/Special •Sustained computer use. •Must be able to work in a customer services environment and travel off-campus to facilitate and/or attend workshops or events during work hours. •Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: May 07 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary The Online Programs Coordinator and Financial Aid Counselor performs functions under the general supervision of the Associate Director of Financial Aid Counseling but works independently to provide a variety of coordinating and advising services in support of the Financial Aid and Scholarships Office. The incumbent performs functions related to the functional and technical financial aid programs, the Financial Aid application processes and awarding cycles, as well as student and parent counseling. The incumbent will maintain a high level of knowledge regarding Financial Aid programs that attracts, retains, and enrolls academically qualified, culturally diverse, and socially conscious populations of undergraduate and graduate students. As a representative for San Jose State University, the incumbent maintains a high level of expertise in Financial Aid requirements, processes, and regulations to facilitate quality customer service and financial aid advising in supporting students’ decision to apply and attend SJSU. The incumbent will collect accurate financial aid documentation and perform verification in order to award aid to our online student population. The incumbent will be responsible to provide financial aid counseling for prospective and continuing students. The Online Programs Coordinator and Financial Aid Counselor is responsible for serving as the point of contact for SJSU Online Enrollment Counselors and for the evaluation and verification of aid prospective and applicant online learners. Key Responsibilities Coordinate the online Programs supported by the Financial Aid Office (SJSU Online, and Accelerated Programs with a special session fee structure) Verification and award coordination of financial aid awarded for students enrolled in SJSU Online program Liaison with on and off campus personnel in administering the various programs. Work closely with the Bursar’s Office to ensure the timely disbursement and transmittal of financial aid for the special programs Ensures the effective Financial Aid communication process to prospective students and their families, and supports the yield process and activities for admitted students Maintains knowledge of financial aid programs, including Pell, Federal, Cal Grant, and Federal Work Study (FWS). Keeps current and interprets federal and scholarship eligibility criteria and office practices Communicates effectively with students regarding their on-line checklist items and their individual status in the Financial Aid application. Explains the applicant process award cycle and answers questions related to Financial Aid and Scholarship award process at San Jose State University and communicates to students and parents Assists students at the front counter answering questions during drop-in hours and provides phone coverage. Explains to students and parents the various documents, such as tax transcripts and verification forms that may be requested by FASO to complete the application process Knowledge, Skills & Abilities Ability to communicate with constituents in a professional and respectful manner Ability to interact with a variety of internal partners from Academic and Student Affairs to the Office of the President Knowledge of methods, procedures, practices and activities of the program area Ability to interpret and apply university policies, rules, and regulations regarding financial aid Ability to interpret and explain policies to various staff members and students General knowledge of individual counseling techniques, and working knowledge of student services programs to which immediately assigned Ability to compose and appropriately format correspondence and reports Knowledge of software applications such as word processing, spreadsheet, and database management General knowledge of the methods and problems of organizational and program management General knowledge of research and interview techniques Ability to obtain factual and interpretive information through interviews; ability to acquire and apply knowledge of financial aid requirements Ability to analyze and evaluate financial documents, and acquire and apply knowledge of Financial Aid and Scholarships Ability to be sensitive and responsive to student needs and ability to work independently and in a team setting Ability to perform accurately in a detail-oriented environment and handle multiple work priorities, organize and plan work and projects Ability to maintain confidentiality and appropriately handle sensitive communications with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts Excellent oral and written communication skills Ability to advise students individually and in groups on routine matters where required Excellent customer service and public relations skills Required Qualifications Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related Three (3) years of progressively responsible professional student services work experience. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling Preferred Qualifications Bachelor’s Degree Five years (5) of in-house financial aid experience - from application to disbursement - FAFSA completion, awarding students, revising awards, and understanding of Return to Title IV (R2T4) and its effect on the online population Two (2) years of experience working with special populations outside of the regular financial aid process Two (2) years of student counseling experience relaying information to students and families on their financial aid eligibility Two (2) years of experience of presenting to students/families through in-person or virtual means Experience with online document retrieval system (On-Base) and running queries from PeopleSoft Compensation Classification: Student Services Professional III Anticipated Hiring Range: $5,025/month CSU Salary Range: $5,025/month - $7,159/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: March 22, 2024 through April 8, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Mar 22 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 23, 2024
Job Summary The Online Programs Coordinator and Financial Aid Counselor performs functions under the general supervision of the Associate Director of Financial Aid Counseling but works independently to provide a variety of coordinating and advising services in support of the Financial Aid and Scholarships Office. The incumbent performs functions related to the functional and technical financial aid programs, the Financial Aid application processes and awarding cycles, as well as student and parent counseling. The incumbent will maintain a high level of knowledge regarding Financial Aid programs that attracts, retains, and enrolls academically qualified, culturally diverse, and socially conscious populations of undergraduate and graduate students. As a representative for San Jose State University, the incumbent maintains a high level of expertise in Financial Aid requirements, processes, and regulations to facilitate quality customer service and financial aid advising in supporting students’ decision to apply and attend SJSU. The incumbent will collect accurate financial aid documentation and perform verification in order to award aid to our online student population. The incumbent will be responsible to provide financial aid counseling for prospective and continuing students. The Online Programs Coordinator and Financial Aid Counselor is responsible for serving as the point of contact for SJSU Online Enrollment Counselors and for the evaluation and verification of aid prospective and applicant online learners. Key Responsibilities Coordinate the online Programs supported by the Financial Aid Office (SJSU Online, and Accelerated Programs with a special session fee structure) Verification and award coordination of financial aid awarded for students enrolled in SJSU Online program Liaison with on and off campus personnel in administering the various programs. Work closely with the Bursar’s Office to ensure the timely disbursement and transmittal of financial aid for the special programs Ensures the effective Financial Aid communication process to prospective students and their families, and supports the yield process and activities for admitted students Maintains knowledge of financial aid programs, including Pell, Federal, Cal Grant, and Federal Work Study (FWS). Keeps current and interprets federal and scholarship eligibility criteria and office practices Communicates effectively with students regarding their on-line checklist items and their individual status in the Financial Aid application. Explains the applicant process award cycle and answers questions related to Financial Aid and Scholarship award process at San Jose State University and communicates to students and parents Assists students at the front counter answering questions during drop-in hours and provides phone coverage. Explains to students and parents the various documents, such as tax transcripts and verification forms that may be requested by FASO to complete the application process Knowledge, Skills & Abilities Ability to communicate with constituents in a professional and respectful manner Ability to interact with a variety of internal partners from Academic and Student Affairs to the Office of the President Knowledge of methods, procedures, practices and activities of the program area Ability to interpret and apply university policies, rules, and regulations regarding financial aid Ability to interpret and explain policies to various staff members and students General knowledge of individual counseling techniques, and working knowledge of student services programs to which immediately assigned Ability to compose and appropriately format correspondence and reports Knowledge of software applications such as word processing, spreadsheet, and database management General knowledge of the methods and problems of organizational and program management General knowledge of research and interview techniques Ability to obtain factual and interpretive information through interviews; ability to acquire and apply knowledge of financial aid requirements Ability to analyze and evaluate financial documents, and acquire and apply knowledge of Financial Aid and Scholarships Ability to be sensitive and responsive to student needs and ability to work independently and in a team setting Ability to perform accurately in a detail-oriented environment and handle multiple work priorities, organize and plan work and projects Ability to maintain confidentiality and appropriately handle sensitive communications with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts Excellent oral and written communication skills Ability to advise students individually and in groups on routine matters where required Excellent customer service and public relations skills Required Qualifications Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related Three (3) years of progressively responsible professional student services work experience. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling Preferred Qualifications Bachelor’s Degree Five years (5) of in-house financial aid experience - from application to disbursement - FAFSA completion, awarding students, revising awards, and understanding of Return to Title IV (R2T4) and its effect on the online population Two (2) years of experience working with special populations outside of the regular financial aid process Two (2) years of student counseling experience relaying information to students and families on their financial aid eligibility Two (2) years of experience of presenting to students/families through in-person or virtual means Experience with online document retrieval system (On-Base) and running queries from PeopleSoft Compensation Classification: Student Services Professional III Anticipated Hiring Range: $5,025/month CSU Salary Range: $5,025/month - $7,159/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: March 22, 2024 through April 8, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Mar 22 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) East Bay
25800 Carlos Bee Boulevard, Hayward, CA 94542, USA
Salary and Benefits PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,379.00 per month to $5,585.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Administrative Analyst/Specialist, Exempt I About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position This is a temporary, full-time, grant funded position through December 31, 2024, with the possibility of reappointment. Project IMPACT, a Student Support Services (SSS) Program, is funded through the TRIO division of the United States Department of Education. The SSS program is a five-year grant (2020-2025), renewable annually. It provides undergraduate students with disabilities non-mandated support services, including academic advising, career planning, subject specific tutoring, scholarship guidance, graduate school advising, personal wellness counseling, assistive technology training, academic and personal skills building workshops, and financial aid and personal finance education support. The purpose of this program is to provide services to increase retention, student GPAs and graduation rates of students with disabilities. Under the general direction of the Director, the Project IMPACT Program Coordinator is responsible for implementing and monitoring all mandated services under the program, as well as providing direct service support in the above referenced areas. The Program Coordinator will be required to monitor the budget and ensure all program activities remain within grant-mandated limits; ensure all policies and procedures are followed as outlined in Federal, State and University guidelines in daily operations and decisions; conduct workshops in the areas of academic skills building, personal finance, financial aid, wellness, and assistive technology as mandated by the approved grant; and maintain all data, records and reports required by the grant program, including the Annual Performance Report, Annual Student Survey, and Graduation/Retention reports. Additionally, the Program Coordinator will be fully trained and attend updated sessions on grant reporting and documentation requirements under EDGAR, Americans with Disabilities Act, and other areas to ensure students have complete and full access to all University programmatic facilities and services. Responsibilities Program Administration: Independently Coordinate the Project IMPACT program, collaborating with Accessibility Services’ (AS) Director as needed. Initiate processes and track day-to-day operational needs of the program, coordinating and following up with other campus departments as needed. Problem solve complex situations affecting the day-to-day operations of the program, in compliance with grant mandates. Maintain all confidential participant records, including participants’ eligibility records as required under TRIO guidelines. Lead Blumen database development, maintenance and staff training as needed. Monitor the program’s progress towards the objectives and key performance indicators outlined in the grant proposal, including all program participants’ retention and graduation rates. Attend annual Coordinator trainings and other TRIO trainings as needed to remain current on TRIO regulations and to maintain compliance. Relay regulation updates to Project IMPACT staff and Director. Provide quarterly and annual performance reports, and other ad hoc reports as required or requested by qualified Federal, State or University authorities. Oversee and update Project IMPACT’s computer lab to ensure compliance with all mandates and laws under the Americans with Disabilities Act and Section 504 of the Rehabilitation Act. Create content for the Project IMPACT website, and ensure that all information contained is current, accurate and complete. Lead Team: Recruit, hire, train and provide lead work direction to TRIO staff including Academic Wellness Counselor, student tutors, coaches, student admin support and other grant staff in collaboration with Director. Oversee staff and student assistant payroll and approve timesheets. Lead weekly staff meetings and agendas for the Project IMPACT staff. Lead other program staff in the development and implementation of adjustments to service delivery as needed to improve the program’s performance on its objectives and key performance indicators. Collaborate with Other Departments and Stakeholders: Communicate with Department of Education’s Program Officer on issues related to compliance with TRIO regulations, Grant Award Notifications (GAN) and receive direct communication regarding program updates Consult with other TRIO colleagues as needed and make recommendations to AS Director. Attend all Principal Investigator quarterly meetings as designated by ORSP. Serve as the liaison with the AS office, EXCEL, EOP, AACE, Financial Aid, General Education and other student support service areas under the program. Represent Project IMPACT independently when appropriate at campus events and outreach, as required by TRIO regulations. Coordinate with all campus departments such as Facilities Management, AS, Environmental Health and Safety, Information and Technology Center, Assistive Technology Services Office, University Police Department and other areas on campus mandated with safety and operational management of the Project IMPACT office. Attend all AS staff meetings as needed or requested to communicate the current status of the program in meeting its goals and objectives. Act as Liaison with AS counselors to coordinate student support. Inform AS Director immediately of participants at risk of harm to self or others. Submit CARE reports as appropriate. In collaboration with other Project IMPACT staff, coordinate the delivery of subject specific tutoring as mandated by the grant. Specialized Administrative Functions: Project annual budget for each of the five award years. Develop the proposed budget and budget narrative as directed for the Department of Education’s Program Officer each year of the grant cycle. Reconcile monthly budgets with Office of Research and Sponsored Programs (ORSP) to ensure compliance with TRIO regulations for spending. Make suggestions regarding revisions to the proposed budget to the Director of AS to ensure efficient use of federal funds. Plan Individual Services to Students: Create and lead individualized educational and disability-related support goals for student participants to promote a “holistic” academic and personal life balance. Meet with participants individually to address goals as stated above, coaching students through academic skill development. Reevaluate and adjust supports for individual students at risk of not meeting persistence and graduation goals. Create, organize and deliver content-driven workshops to program participants on a quarterly basis in required content areas. Ensure student completion of all necessary applications for Financial Aid, including the FAFSA, on an annual basis. May provide direct tutoring to a program participant when a tutor is unable to be secured in this same subject. Other Duties As Assigned: Complete tasks or duties not specified in the grant program plan, but for which are necessary in order to meet overall program goals and objectives on a broader spectrum. May be called upon to provide unique or one-time services for students in order to promote the safety, academic performance, or personal progress of a student Other duties as assigned. Minimum Qualifications A Bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. Required Qualifications Demonstrated experience working with students with disabilities, including those with significant mental health challenges and those with developmental disabilities such as Autism. Demonstrated experience with coordinating programs, services or departments. Familiarity with grant-funded programs. Strong organizational and time-management skills. General competence with software such as Microsoft Office Suite, Google applications, Blumen, Accommodate, and Blackboard. Demonstrated successful presentation and facilitation skills. Excellent written and verbal communication skills and the ability to effectively communicate within a diverse community of faculty, staff, students and community. Ability to be flexible in challenging environments that often require rapid adjustments in scheduling and service provisions. Ability to creatively problem-solve and negotiate when policies conflict between Federal, State, and University requirements. Experience leading a team. Preferred Skills and Knowledge Three years experience providing professional student support services work. Master’s degree in Counseling, Educational Psychology, Psychology or related field. Previous TRIO background is highly desirable. Knowledge of TRIO programs and their goals/objectives. Demonstrated experience with Blumen software is strongly preferred. Demonstrated experience training others in assistive technologies (Kurzweil 3000, Dragon Naturally Speaking, JAWS, ZoomText, mind mapping software, smart pen, etc). Knowledge of assistive technology devices (Kurzweil 3000, Dragon Naturally Speaking, JAWS, ZoomText, mind mapping software, smart pen, etc); models for the assistive technology assessment process, and theories governing assistive technology support and training. Assistive Technology Applications Certification or Credential is preferred. Ability to collect, analyze and organize data for reporting statistical information. An in-depth understanding of the financial aid process, student requirements for meeting academic progress standards, and required student-submitted financial aid documentation for the Financial Aid Office. General knowledge of budgeting and accounting practices. Experience with strategy instruction, such as effective reading strategies, note taking strategies, and study skills. Knowledge of legally mandated services to students with disabilities under the Americans with Disabilities Act and Section 504 of the Rehabilitation Act. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Advertised: Apr 05 2024 Pacific Daylight Time Applications close: Aug 05 2024 Pacific Daylight Time Closing Date/Time:
Apr 13, 2024
Salary and Benefits PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,379.00 per month to $5,585.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Administrative Analyst/Specialist, Exempt I About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position This is a temporary, full-time, grant funded position through December 31, 2024, with the possibility of reappointment. Project IMPACT, a Student Support Services (SSS) Program, is funded through the TRIO division of the United States Department of Education. The SSS program is a five-year grant (2020-2025), renewable annually. It provides undergraduate students with disabilities non-mandated support services, including academic advising, career planning, subject specific tutoring, scholarship guidance, graduate school advising, personal wellness counseling, assistive technology training, academic and personal skills building workshops, and financial aid and personal finance education support. The purpose of this program is to provide services to increase retention, student GPAs and graduation rates of students with disabilities. Under the general direction of the Director, the Project IMPACT Program Coordinator is responsible for implementing and monitoring all mandated services under the program, as well as providing direct service support in the above referenced areas. The Program Coordinator will be required to monitor the budget and ensure all program activities remain within grant-mandated limits; ensure all policies and procedures are followed as outlined in Federal, State and University guidelines in daily operations and decisions; conduct workshops in the areas of academic skills building, personal finance, financial aid, wellness, and assistive technology as mandated by the approved grant; and maintain all data, records and reports required by the grant program, including the Annual Performance Report, Annual Student Survey, and Graduation/Retention reports. Additionally, the Program Coordinator will be fully trained and attend updated sessions on grant reporting and documentation requirements under EDGAR, Americans with Disabilities Act, and other areas to ensure students have complete and full access to all University programmatic facilities and services. Responsibilities Program Administration: Independently Coordinate the Project IMPACT program, collaborating with Accessibility Services’ (AS) Director as needed. Initiate processes and track day-to-day operational needs of the program, coordinating and following up with other campus departments as needed. Problem solve complex situations affecting the day-to-day operations of the program, in compliance with grant mandates. Maintain all confidential participant records, including participants’ eligibility records as required under TRIO guidelines. Lead Blumen database development, maintenance and staff training as needed. Monitor the program’s progress towards the objectives and key performance indicators outlined in the grant proposal, including all program participants’ retention and graduation rates. Attend annual Coordinator trainings and other TRIO trainings as needed to remain current on TRIO regulations and to maintain compliance. Relay regulation updates to Project IMPACT staff and Director. Provide quarterly and annual performance reports, and other ad hoc reports as required or requested by qualified Federal, State or University authorities. Oversee and update Project IMPACT’s computer lab to ensure compliance with all mandates and laws under the Americans with Disabilities Act and Section 504 of the Rehabilitation Act. Create content for the Project IMPACT website, and ensure that all information contained is current, accurate and complete. Lead Team: Recruit, hire, train and provide lead work direction to TRIO staff including Academic Wellness Counselor, student tutors, coaches, student admin support and other grant staff in collaboration with Director. Oversee staff and student assistant payroll and approve timesheets. Lead weekly staff meetings and agendas for the Project IMPACT staff. Lead other program staff in the development and implementation of adjustments to service delivery as needed to improve the program’s performance on its objectives and key performance indicators. Collaborate with Other Departments and Stakeholders: Communicate with Department of Education’s Program Officer on issues related to compliance with TRIO regulations, Grant Award Notifications (GAN) and receive direct communication regarding program updates Consult with other TRIO colleagues as needed and make recommendations to AS Director. Attend all Principal Investigator quarterly meetings as designated by ORSP. Serve as the liaison with the AS office, EXCEL, EOP, AACE, Financial Aid, General Education and other student support service areas under the program. Represent Project IMPACT independently when appropriate at campus events and outreach, as required by TRIO regulations. Coordinate with all campus departments such as Facilities Management, AS, Environmental Health and Safety, Information and Technology Center, Assistive Technology Services Office, University Police Department and other areas on campus mandated with safety and operational management of the Project IMPACT office. Attend all AS staff meetings as needed or requested to communicate the current status of the program in meeting its goals and objectives. Act as Liaison with AS counselors to coordinate student support. Inform AS Director immediately of participants at risk of harm to self or others. Submit CARE reports as appropriate. In collaboration with other Project IMPACT staff, coordinate the delivery of subject specific tutoring as mandated by the grant. Specialized Administrative Functions: Project annual budget for each of the five award years. Develop the proposed budget and budget narrative as directed for the Department of Education’s Program Officer each year of the grant cycle. Reconcile monthly budgets with Office of Research and Sponsored Programs (ORSP) to ensure compliance with TRIO regulations for spending. Make suggestions regarding revisions to the proposed budget to the Director of AS to ensure efficient use of federal funds. Plan Individual Services to Students: Create and lead individualized educational and disability-related support goals for student participants to promote a “holistic” academic and personal life balance. Meet with participants individually to address goals as stated above, coaching students through academic skill development. Reevaluate and adjust supports for individual students at risk of not meeting persistence and graduation goals. Create, organize and deliver content-driven workshops to program participants on a quarterly basis in required content areas. Ensure student completion of all necessary applications for Financial Aid, including the FAFSA, on an annual basis. May provide direct tutoring to a program participant when a tutor is unable to be secured in this same subject. Other Duties As Assigned: Complete tasks or duties not specified in the grant program plan, but for which are necessary in order to meet overall program goals and objectives on a broader spectrum. May be called upon to provide unique or one-time services for students in order to promote the safety, academic performance, or personal progress of a student Other duties as assigned. Minimum Qualifications A Bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. Required Qualifications Demonstrated experience working with students with disabilities, including those with significant mental health challenges and those with developmental disabilities such as Autism. Demonstrated experience with coordinating programs, services or departments. Familiarity with grant-funded programs. Strong organizational and time-management skills. General competence with software such as Microsoft Office Suite, Google applications, Blumen, Accommodate, and Blackboard. Demonstrated successful presentation and facilitation skills. Excellent written and verbal communication skills and the ability to effectively communicate within a diverse community of faculty, staff, students and community. Ability to be flexible in challenging environments that often require rapid adjustments in scheduling and service provisions. Ability to creatively problem-solve and negotiate when policies conflict between Federal, State, and University requirements. Experience leading a team. Preferred Skills and Knowledge Three years experience providing professional student support services work. Master’s degree in Counseling, Educational Psychology, Psychology or related field. Previous TRIO background is highly desirable. Knowledge of TRIO programs and their goals/objectives. Demonstrated experience with Blumen software is strongly preferred. Demonstrated experience training others in assistive technologies (Kurzweil 3000, Dragon Naturally Speaking, JAWS, ZoomText, mind mapping software, smart pen, etc). Knowledge of assistive technology devices (Kurzweil 3000, Dragon Naturally Speaking, JAWS, ZoomText, mind mapping software, smart pen, etc); models for the assistive technology assessment process, and theories governing assistive technology support and training. Assistive Technology Applications Certification or Credential is preferred. Ability to collect, analyze and organize data for reporting statistical information. An in-depth understanding of the financial aid process, student requirements for meeting academic progress standards, and required student-submitted financial aid documentation for the Financial Aid Office. General knowledge of budgeting and accounting practices. Experience with strategy instruction, such as effective reading strategies, note taking strategies, and study skills. Knowledge of legally mandated services to students with disabilities under the Americans with Disabilities Act and Section 504 of the Rehabilitation Act. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Advertised: Apr 05 2024 Pacific Daylight Time Applications close: Aug 05 2024 Pacific Daylight Time Closing Date/Time:
Cal State University (CSU) East Bay
25800 Carlos Bee Boulevard, Hayward, CA 94542, USA
Salary and Benefits Salary Range: $5,025.00 per month to $7,159.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,276.00 per month to $6,000.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Student Services Professional III, Exempt About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position This is a temporary, full-time, grant funded position through December 31, 2024, with the possibility of re-appointment for a maximum of three years from the date of hire. Project IMPACT, a Student Support Services (SSS) Program, is funded through the TRIO division of the United States Department of Education. The SSS program is a five-year grant (2020-2025). This position opening is available through December 31, 2024, with the possibility of reappointment for a maximum of three years from the date of hire. Project IMPACT provides undergraduate students with disabilities non-mandated support services, including academic advising, career planning, subject specific tutoring, support with the financial aid process, support with the graduate school application process, academic wellness counseling, assistive technology training, academic skills development, and personal finance skill development. The intent of this program is to provide services to increase retention, student GPAs and graduation rates of students with disabilities. Project IMPACT provides these enhanced academic support services to 100+ students with disabilities. The primary purpose of this position is to provide academic advising and academic wellness counseling to participating students. The Academic Success & Wellness Counselor supports students in completing their post-secondary education by providing targeted advice related to class selection, the development of educational plans and monitors the academic progress of students in the program. Furthermore, the Academic Success & Wellness Counselor provides academic wellness counseling to support students in the development of non-cognitive skills including academic & realistic self-appraisal, growth mindset, locus of control, positive self-concept, motivation and long-term goal setting. This position will function as a team member of Project IMPACT and will assist the Project IMPACT Program Coordinator with carrying out the requirements of the grant. Responsibilities Direct Services to Students Academic Advising: Provide academic advising to participants including support with course selection each term and the development of long-term educational plans. Provide academic advising related to withdrawals, plans for recovering from academic probation and avoiding academic disqualification. Offer advice that takes into consideration students’ financial aid status, participation with the Department of Rehabilitation, personal learning preferences, learning strengths and challenges, and disability management strategies as it relates to course load and course selection. Monitor students’ grades and academic progress towards graduation. Monitor barriers to students’ ability to enroll or continue to make academic progress (academic holds, financial holds, etc.). Attend regular university-wide meetings that support the function of academic advising. Develop a close working relationship with the General Education Office and Academic Advising and Career Education (AACE) Office. Collaborate with the Department of Rehabilitation if a student is a client. Provide support to students with graduate school applications. Academic Wellness Counseling: Provide general educational and emotional support to students as it relates to their academic experience. While academic wellness counseling is not therapy, the Academic Success and Wellness Counselor supports students with academic & realistic self-appraisal, growth mindset, locus of control, positive self-concept, anxiety, managing interpersonal conflicts, developing a support network, developing plans of self-support, motivation and long term goal setting. Conduct workshops for students on the above mentioned topics. Conduct trainings for part-time staff on the above mentioned topics and help facilitate a culture of growth mindset. Participate in the development of a nurturing team-focused culture. Inform Accessibility Services Director immediately of participants at risk to harm self or others. Individual Support Plan Development: In collaboration with the Program Coordinator, support students in developing Individual Support Plans which serve as a guide for how students should engage with the various services offered by the program, given their unique needs. Identify students at risk for not persisting, including using CSUEB’s early alert system in Bay Adviser. Help students revise their support plans accordingly. Coordinate with other departments and agencies as needed to support students in finding and making use of additional resources. Financial Aid Advising: Support students in completing all necessary applications for Financial Aid, including the FAFSA, the Cal State East Bay financial aid verification process and scholarship applications. Support students with completing financial aid appeals as needed. Develop a strong working relationship with the Financial Aid Office personnel to maintain understanding of the financial aid process, student requirements for meeting academic progress standards, and required student-submitted financial aid documentation. Record Keeping and Reporting: The Academic Success and Wellness Counselor is expected to keep accurate and timely case notes and maintain accurate student information in program software including Blumen and Accommodate. Support with Maintenance of Program Collaborate with other campus departments including Accessibility Services, various academic departments, the General Education Office, Academic Advising and Career Education, Housing and Financial Aid to educate the campus community about Project IMPACT. With the Program Coordinator, recruit, interview and select new students to join the program each summer. Attend outreach events for student recruitment as needed. Support other program staff with the coordination of the tutoring service and provide subject-specific tutoring if needed. Support the work of the Program Coordinator in meeting all programmatic objectives as outlined in the grant. Carry out the requirements of the grant and assist the Program Coordinator in monitoring compliance with state and federal regulations, maintaining accurate student records and other administrative tasks as needed. Attend TRIO trainings as needed to remain aware of best practices for TRIO service delivery. Other Duties as Assigned Minimum Qualifications Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A Master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A Doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Knowledge and Abilities: The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned. General knowledge of individual counseling techniques. General knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters. Determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature. Interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action. Carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals. Required Qualifications General knowledge of the principles, practices and trends of the Student Services field. General knowledge of individual counseling techniques. Ability to analyze complex situations accurately and adopt effective courses of action. Advise students on complex student-related matters and determine appropriate courses of action. Carry out a variety of professionally complex assignments without detailed instructions. Knowledge of various types of disabilities including physical and mental health disabilities, learning disabilities, and developmental disabilities including Autism. An understanding of the financial aid process, general student requirements for meeting academic progress standards, and general knowledge of typical graduation/ general education requirements. Knowledge of legally mandated services to students with disabilities under the Americans with Disabilities Act and Section 504 of the Rehabilitation Act. Knowledge of laws and ethics related to counseling. Experience providing services to students in a higher education environment, including case management in an academic coaching, counseling, advisor or related role. Competent in working with students in distress, including students with significant mental health challenges and knowledge of related protocols for student and campus safety. Strong ability to communicate effectively with diverse students, faculty, staff and community members. Proactive problem solving skills. General competence with software packages such as Microsoft Office Suite and academic support software packages. Experience with counseling theory and practice, intake interview techniques, and group facilitation skills. Preferred Skills and Knowledge A Master’s degree in Counseling, Educational Psychology, Psychology, Social Work, Special Education or related field. Experience working with students with disabilities in a higher education setting is strongly preferred. Experience working with students with disabilities, low-socioeconomic status, or first generation college students. Previous experience with TRIO programs. Specific knowledge of Cal State East Bay requirements for General Education, graduation and financial aid. Experience with Blumen Software, PeopleSoft, Accommodate, and/or Bay Advisor. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Advertised: Jan 19 2024 Pacific Standard Time Applications close: May 19 2024 Pacific Daylight Time Closing Date/Time:
Mar 07, 2024
Salary and Benefits Salary Range: $5,025.00 per month to $7,159.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,276.00 per month to $6,000.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Student Services Professional III, Exempt About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position This is a temporary, full-time, grant funded position through December 31, 2024, with the possibility of re-appointment for a maximum of three years from the date of hire. Project IMPACT, a Student Support Services (SSS) Program, is funded through the TRIO division of the United States Department of Education. The SSS program is a five-year grant (2020-2025). This position opening is available through December 31, 2024, with the possibility of reappointment for a maximum of three years from the date of hire. Project IMPACT provides undergraduate students with disabilities non-mandated support services, including academic advising, career planning, subject specific tutoring, support with the financial aid process, support with the graduate school application process, academic wellness counseling, assistive technology training, academic skills development, and personal finance skill development. The intent of this program is to provide services to increase retention, student GPAs and graduation rates of students with disabilities. Project IMPACT provides these enhanced academic support services to 100+ students with disabilities. The primary purpose of this position is to provide academic advising and academic wellness counseling to participating students. The Academic Success & Wellness Counselor supports students in completing their post-secondary education by providing targeted advice related to class selection, the development of educational plans and monitors the academic progress of students in the program. Furthermore, the Academic Success & Wellness Counselor provides academic wellness counseling to support students in the development of non-cognitive skills including academic & realistic self-appraisal, growth mindset, locus of control, positive self-concept, motivation and long-term goal setting. This position will function as a team member of Project IMPACT and will assist the Project IMPACT Program Coordinator with carrying out the requirements of the grant. Responsibilities Direct Services to Students Academic Advising: Provide academic advising to participants including support with course selection each term and the development of long-term educational plans. Provide academic advising related to withdrawals, plans for recovering from academic probation and avoiding academic disqualification. Offer advice that takes into consideration students’ financial aid status, participation with the Department of Rehabilitation, personal learning preferences, learning strengths and challenges, and disability management strategies as it relates to course load and course selection. Monitor students’ grades and academic progress towards graduation. Monitor barriers to students’ ability to enroll or continue to make academic progress (academic holds, financial holds, etc.). Attend regular university-wide meetings that support the function of academic advising. Develop a close working relationship with the General Education Office and Academic Advising and Career Education (AACE) Office. Collaborate with the Department of Rehabilitation if a student is a client. Provide support to students with graduate school applications. Academic Wellness Counseling: Provide general educational and emotional support to students as it relates to their academic experience. While academic wellness counseling is not therapy, the Academic Success and Wellness Counselor supports students with academic & realistic self-appraisal, growth mindset, locus of control, positive self-concept, anxiety, managing interpersonal conflicts, developing a support network, developing plans of self-support, motivation and long term goal setting. Conduct workshops for students on the above mentioned topics. Conduct trainings for part-time staff on the above mentioned topics and help facilitate a culture of growth mindset. Participate in the development of a nurturing team-focused culture. Inform Accessibility Services Director immediately of participants at risk to harm self or others. Individual Support Plan Development: In collaboration with the Program Coordinator, support students in developing Individual Support Plans which serve as a guide for how students should engage with the various services offered by the program, given their unique needs. Identify students at risk for not persisting, including using CSUEB’s early alert system in Bay Adviser. Help students revise their support plans accordingly. Coordinate with other departments and agencies as needed to support students in finding and making use of additional resources. Financial Aid Advising: Support students in completing all necessary applications for Financial Aid, including the FAFSA, the Cal State East Bay financial aid verification process and scholarship applications. Support students with completing financial aid appeals as needed. Develop a strong working relationship with the Financial Aid Office personnel to maintain understanding of the financial aid process, student requirements for meeting academic progress standards, and required student-submitted financial aid documentation. Record Keeping and Reporting: The Academic Success and Wellness Counselor is expected to keep accurate and timely case notes and maintain accurate student information in program software including Blumen and Accommodate. Support with Maintenance of Program Collaborate with other campus departments including Accessibility Services, various academic departments, the General Education Office, Academic Advising and Career Education, Housing and Financial Aid to educate the campus community about Project IMPACT. With the Program Coordinator, recruit, interview and select new students to join the program each summer. Attend outreach events for student recruitment as needed. Support other program staff with the coordination of the tutoring service and provide subject-specific tutoring if needed. Support the work of the Program Coordinator in meeting all programmatic objectives as outlined in the grant. Carry out the requirements of the grant and assist the Program Coordinator in monitoring compliance with state and federal regulations, maintaining accurate student records and other administrative tasks as needed. Attend TRIO trainings as needed to remain aware of best practices for TRIO service delivery. Other Duties as Assigned Minimum Qualifications Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A Master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A Doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Knowledge and Abilities: The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned. General knowledge of individual counseling techniques. General knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters. Determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature. Interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action. Carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals. Required Qualifications General knowledge of the principles, practices and trends of the Student Services field. General knowledge of individual counseling techniques. Ability to analyze complex situations accurately and adopt effective courses of action. Advise students on complex student-related matters and determine appropriate courses of action. Carry out a variety of professionally complex assignments without detailed instructions. Knowledge of various types of disabilities including physical and mental health disabilities, learning disabilities, and developmental disabilities including Autism. An understanding of the financial aid process, general student requirements for meeting academic progress standards, and general knowledge of typical graduation/ general education requirements. Knowledge of legally mandated services to students with disabilities under the Americans with Disabilities Act and Section 504 of the Rehabilitation Act. Knowledge of laws and ethics related to counseling. Experience providing services to students in a higher education environment, including case management in an academic coaching, counseling, advisor or related role. Competent in working with students in distress, including students with significant mental health challenges and knowledge of related protocols for student and campus safety. Strong ability to communicate effectively with diverse students, faculty, staff and community members. Proactive problem solving skills. General competence with software packages such as Microsoft Office Suite and academic support software packages. Experience with counseling theory and practice, intake interview techniques, and group facilitation skills. Preferred Skills and Knowledge A Master’s degree in Counseling, Educational Psychology, Psychology, Social Work, Special Education or related field. Experience working with students with disabilities in a higher education setting is strongly preferred. Experience working with students with disabilities, low-socioeconomic status, or first generation college students. Previous experience with TRIO programs. Specific knowledge of Cal State East Bay requirements for General Education, graduation and financial aid. Experience with Blumen Software, PeopleSoft, Accommodate, and/or Bay Advisor. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Advertised: Jan 19 2024 Pacific Standard Time Applications close: May 19 2024 Pacific Daylight Time Closing Date/Time:
California State University (CSU) Northridge
18111 Nordhoff Street, Northridge, CA 91330, USA
About The University Corporation The University Corporation is a non-profit auxiliary corporation providing commercial and administrative services to California State University, Northridge. Our mission is to provide services and solutions that address the needs of California State University, Northridge; to support the academic, research, and creative endeavors of its students, faculty, and staff; and to enhance the quality of campus life. https://www.csun.edu/tuc Duties and Responsibilities: Under the supervision of the Director of TRIO programs, the Advising Coordinator will provide academic, career and personal advisement to participants of the Upward Bound Program in order to prepare participants for enrollment in a postsecondary institution. Assist in the identification and recruitment of project participants (i.e., recruitment, screening, selection, and retention). In collaboration with the Director of TRIO programs and Assistant Director of TRIO programs will assist with the planning, coordination, and implementation of Saturday Academy, Summer Residential Program, and cultural and academic components. Administer assessment tools for participants, interpret results, develop an individualized Educational Plan (IEP) and monitor the academic performance and progress of each participant. Coordinate educational and cultural enrichment activities for participants. Qualifications: Planning and Implementation: •Coordinate and provide academic, career and personal advisement to high school participants in the Upward Bound project and disseminate specific information on educational and career opportunities. •Assist in the identification, recruitment, screening, selection, and retention of eligible program participants. •Plan, coordinate, and implement college tours, cultural and/or career enrichment activities for project participants. •Assist in the planning, coordination, and development of instructional curriculum and educational activities for project participants, including Saturday Academy and a 6-week summer enrichment/residential program. •Develop and teach career development, life skills, study skills, financial aid, financial literacy, leadership, and college admission and preparation workshops. •Coordinate services to support participant’s academic success (i.e., tutoring services). •Advise project participants on financial aid, financial literacy, and college admission requirements. •Refer participants to appropriate community/social agencies for service. •Provide information on required exams for college entrance (i.e., PSAT, SAT, ACT) and assist with coordinating college entrance prep course. •Work closely with Student Outreach and Recruitment (SOAR) and other departments on campus (i.e., Educational Opportunity Program, Talent Search, Student Support Services, Admissions, Financial Aid, Housing, Career Services, and Academic Departments) to implement programs services for project participants. •Develop and maintain accurate and complete participant records of project participants in secondary school, which includes records reflecting the enrollment of participants through college graduation. •Collect data to measure and review the project participants’ academic growth, which includes participation and attendance in project activities and services, academic courses completed, and high school competency test requirements. Supervision/Personnel: •Assist in the recruitment, selection, training, monitoring, and evaluate performance of academic year and summer program staff: tutor mentors and residential advisor staff. •Train and assist student assistants/tutoring staff with learning skills diagnosis, remediation and academic advising of participants. •Distribute necessary progress reports and evaluations to high school registrars and staff. •Will oversee tutoring sessions. Informational/Instructional Services: •Effectively communicate and maintain cooperative working relationships with school personnel, parents, and community agencies regarding program services and activities. •Visit community and social service agencies to inform them of the availability of Upward Bound services and facilitate discussion/presentations on planning for college admission and financial aid. •Assist in developing and creating flyers, program publications, and literature in English and Spanish for parents intended to assist them in working effectively with students. •With input from program staff and school personnel, assist in designing a comprehensive instructional curriculum that provides support necessary to facilitate the educational pursuits of program participants Other: •Attend University of California and California State University Counselor Conferences. •Attend training sessions pertaining to federal financial aid and financial literacy. •Attend professional development conference, workshops, and meetings. •Other duties as assigned. Qualifications: Equivalent to graduation from a four-year college or university in one of the behavior sciences, counseling, education, psychology, or a related field. Master’s degree preferred. Two years working with middle school, secondary, or postsecondary students. Demonstrate sensitivity to the needs and characteristics of low income, first generation, disadvantaged, and minority students. Experience in administering assessments and interpreting results preferred. Bilingual (Spanish) capabilities highly desired. Knowledge, Specialized Skills, and Abilities: • Knowledge of higher education institutions, general university policies, and practices and opportunities for underrepresented students (i.e., low-income and first generation). •Demonstrated experience in planning and coordinating programs. •Experience working with secondary school personnel (i.e., counselors, teachers, and principals). •Experience in supervising staff. •Ability to interpret academic records of students to make appropriate recommendations regarding student’s curriculum. •Experience in using office computer systems at a level appropriate to the job duties. •Experience in public speaking to large and small groups of parents and students. •Must have demonstrated written and oral communication skills. •Must be able to work independently and take initiative. •Demonstrated sensitivity to the needs and characteristics of low income, first generation, disadvantaged, and minority participants. •Ability to maintain detailed records. •Ability in developing and coordinating tutoring and counseling activities for both parents and students. •Ability to work some weekends and evenings, live on campus during the six (6) week summer program, and attend overnight field trips. •Operate standard office machines, computers, and software such as Microsoft Word and Excel. Preferred Skills, Knowledge, Abilities and competencies: •Experience in Federal TRIO or GEAR Up programs. •Knowledge of CSU/UC Freshman admission requirements. •Ability to communicate in Spanish (preferred). •Experience in overcoming educational barriers similar to those confronting project participants. Pay, Benefits, & Work Schedule This position is employed through The University Corporation (TUC). The anticipated hiring range: $23.46/ hour - $33.18 / hour Full Pay range: $23.46/ hour - $33.18 / hour Time Base: Full-time Benefits: Medical, Dental, and Vision General Information THE SELECTED CANDIDATE IS REQUIRED TO PASS A THOROUGH DEPARTMENT BACKGROUND INVESTIGATION AND LIVE SCAN. How to Apply Please complete the online application/resume upload submission process to be considered for any open position within the university and its auxiliaries. The hiring department will contact the best-qualified candidates and invite them to participate in the interview process. Application Screening begins Wednesday, April 24 th and will continue until the position is filled. To be considered in the initial review, applications must be submitted before the date listed above. Application submissions received after the application screening date will be reviewed at the discretion of the University. For more detailed information on the application and hiring process, please view the link below: http://www-admn.csun.edu/ohrs/employment/ Equal Employment Opportunity The University Corporation is an Equal Opportunity Employer and prohibits discrimination based on race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Applicants who wish to request accommodation for a disability may contact the Office of Equity and Diversity at (818) 677-2077. Advertised: Apr 09 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 10, 2024
About The University Corporation The University Corporation is a non-profit auxiliary corporation providing commercial and administrative services to California State University, Northridge. Our mission is to provide services and solutions that address the needs of California State University, Northridge; to support the academic, research, and creative endeavors of its students, faculty, and staff; and to enhance the quality of campus life. https://www.csun.edu/tuc Duties and Responsibilities: Under the supervision of the Director of TRIO programs, the Advising Coordinator will provide academic, career and personal advisement to participants of the Upward Bound Program in order to prepare participants for enrollment in a postsecondary institution. Assist in the identification and recruitment of project participants (i.e., recruitment, screening, selection, and retention). In collaboration with the Director of TRIO programs and Assistant Director of TRIO programs will assist with the planning, coordination, and implementation of Saturday Academy, Summer Residential Program, and cultural and academic components. Administer assessment tools for participants, interpret results, develop an individualized Educational Plan (IEP) and monitor the academic performance and progress of each participant. Coordinate educational and cultural enrichment activities for participants. Qualifications: Planning and Implementation: •Coordinate and provide academic, career and personal advisement to high school participants in the Upward Bound project and disseminate specific information on educational and career opportunities. •Assist in the identification, recruitment, screening, selection, and retention of eligible program participants. •Plan, coordinate, and implement college tours, cultural and/or career enrichment activities for project participants. •Assist in the planning, coordination, and development of instructional curriculum and educational activities for project participants, including Saturday Academy and a 6-week summer enrichment/residential program. •Develop and teach career development, life skills, study skills, financial aid, financial literacy, leadership, and college admission and preparation workshops. •Coordinate services to support participant’s academic success (i.e., tutoring services). •Advise project participants on financial aid, financial literacy, and college admission requirements. •Refer participants to appropriate community/social agencies for service. •Provide information on required exams for college entrance (i.e., PSAT, SAT, ACT) and assist with coordinating college entrance prep course. •Work closely with Student Outreach and Recruitment (SOAR) and other departments on campus (i.e., Educational Opportunity Program, Talent Search, Student Support Services, Admissions, Financial Aid, Housing, Career Services, and Academic Departments) to implement programs services for project participants. •Develop and maintain accurate and complete participant records of project participants in secondary school, which includes records reflecting the enrollment of participants through college graduation. •Collect data to measure and review the project participants’ academic growth, which includes participation and attendance in project activities and services, academic courses completed, and high school competency test requirements. Supervision/Personnel: •Assist in the recruitment, selection, training, monitoring, and evaluate performance of academic year and summer program staff: tutor mentors and residential advisor staff. •Train and assist student assistants/tutoring staff with learning skills diagnosis, remediation and academic advising of participants. •Distribute necessary progress reports and evaluations to high school registrars and staff. •Will oversee tutoring sessions. Informational/Instructional Services: •Effectively communicate and maintain cooperative working relationships with school personnel, parents, and community agencies regarding program services and activities. •Visit community and social service agencies to inform them of the availability of Upward Bound services and facilitate discussion/presentations on planning for college admission and financial aid. •Assist in developing and creating flyers, program publications, and literature in English and Spanish for parents intended to assist them in working effectively with students. •With input from program staff and school personnel, assist in designing a comprehensive instructional curriculum that provides support necessary to facilitate the educational pursuits of program participants Other: •Attend University of California and California State University Counselor Conferences. •Attend training sessions pertaining to federal financial aid and financial literacy. •Attend professional development conference, workshops, and meetings. •Other duties as assigned. Qualifications: Equivalent to graduation from a four-year college or university in one of the behavior sciences, counseling, education, psychology, or a related field. Master’s degree preferred. Two years working with middle school, secondary, or postsecondary students. Demonstrate sensitivity to the needs and characteristics of low income, first generation, disadvantaged, and minority students. Experience in administering assessments and interpreting results preferred. Bilingual (Spanish) capabilities highly desired. Knowledge, Specialized Skills, and Abilities: • Knowledge of higher education institutions, general university policies, and practices and opportunities for underrepresented students (i.e., low-income and first generation). •Demonstrated experience in planning and coordinating programs. •Experience working with secondary school personnel (i.e., counselors, teachers, and principals). •Experience in supervising staff. •Ability to interpret academic records of students to make appropriate recommendations regarding student’s curriculum. •Experience in using office computer systems at a level appropriate to the job duties. •Experience in public speaking to large and small groups of parents and students. •Must have demonstrated written and oral communication skills. •Must be able to work independently and take initiative. •Demonstrated sensitivity to the needs and characteristics of low income, first generation, disadvantaged, and minority participants. •Ability to maintain detailed records. •Ability in developing and coordinating tutoring and counseling activities for both parents and students. •Ability to work some weekends and evenings, live on campus during the six (6) week summer program, and attend overnight field trips. •Operate standard office machines, computers, and software such as Microsoft Word and Excel. Preferred Skills, Knowledge, Abilities and competencies: •Experience in Federal TRIO or GEAR Up programs. •Knowledge of CSU/UC Freshman admission requirements. •Ability to communicate in Spanish (preferred). •Experience in overcoming educational barriers similar to those confronting project participants. Pay, Benefits, & Work Schedule This position is employed through The University Corporation (TUC). The anticipated hiring range: $23.46/ hour - $33.18 / hour Full Pay range: $23.46/ hour - $33.18 / hour Time Base: Full-time Benefits: Medical, Dental, and Vision General Information THE SELECTED CANDIDATE IS REQUIRED TO PASS A THOROUGH DEPARTMENT BACKGROUND INVESTIGATION AND LIVE SCAN. How to Apply Please complete the online application/resume upload submission process to be considered for any open position within the university and its auxiliaries. The hiring department will contact the best-qualified candidates and invite them to participate in the interview process. Application Screening begins Wednesday, April 24 th and will continue until the position is filled. To be considered in the initial review, applications must be submitted before the date listed above. Application submissions received after the application screening date will be reviewed at the discretion of the University. For more detailed information on the application and hiring process, please view the link below: http://www-admn.csun.edu/ohrs/employment/ Equal Employment Opportunity The University Corporation is an Equal Opportunity Employer and prohibits discrimination based on race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Applicants who wish to request accommodation for a disability may contact the Office of Equity and Diversity at (818) 677-2077. Advertised: Apr 09 2024 Pacific Daylight Time Applications close: Closing Date/Time:
California State University (CSU) Northridge
18111 Nordhoff Street, Northridge, CA 91330, USA
About The University Corporation: The University Corporation is a non-profit auxiliary corporation providing commercial and administrative services to California State University, Northridge. Our mission is to provide services and solutions that address the needs of California State University, Northridge; to support the academic, research, and creative endeavors of its students, faculty, and staff; and to enhance the quality of campus life. https://www.csun.edu/tuc Mission: Empowering Families, Ending Violence, and Developing Leaders Duties and Responsibilities: Under the supervision of the Executive Director if TRIO programs, the Advising Coordinator will provide academic, career, and personal advertisement to participants of the TRIO Educational Talent Search (ETS) project to prepare participants for enrollment in postsecondary institution. Assist in the identification and recruitment of project participations. Administer an assessment tool for participants, interpret results, develop an individualized Educational Plan (IEP) and monitor the academic performance and profess of each participant. Coordinate educational and cultural enrichment activities for participants. Planning and Implementation: Coordinate and provide academic, career and personal advisement to middle and high school participants in the Talent Search project and disseminate specific information on educational and career opportunities. Assist in the identification recruitment, screening, selection, and retention of eligible applicants for the project and coordinate reentry of Talent Search students into secondary or postsecondary school. Assist in the planning, coordination, and development of instructional curriculum and educational activities for project participants. Plan, coordinate, and implement college tours, cultural and/or career enrichment activities for project participants. Develop and teach career development, life skills, financial aid, financial literacy, leadership, and college admission and preparation workshops. Coordinate services to support participant’s academic success (ie., tutoring services). Advise project participants on financial aid, financial literacy, and college admission requirements, Refer participants to appropriate community/social agencies for services. Provide information on exams for college entrance (it., PST, SAT, ACT) and assist with coordinating college entrance prep and test preparation (it., AP testing) courses. Maintain close communication and strong working relationship with school personnel, parents, and students, Work closely with Student Outreach and Recruitment (SOAR) and other departments on campus (ie., Educational Opportunity Program, Upward Bound Programs, Student Support Services, Admissions, Financial Aid, Housing, Career Services, and Academic Departments) to implement programs services for project participants. Develop and maintain accurate and complete participant records of project participants in secondary school, which includes records reflecting the enrollment of participants through college graduation. Collect data to measure and review the project participants’ academic growth which includes participation and attendance in project activities and services, academic courses completed, high school standardized test scores and exit exam. Informational/Instructional Services: Effectively communication and maintain cooperative working relationships with school personnel, parents, and community agencies regarding program services and actives. Visit community and social service agencies to inform them of the availability of Talent Search services and facilitate discussion/presentations on planning for college admission and financial aid. Assist in developing and creating flyers, program publications, and literature in English and Spanish for parents intended to assist them in working effectively with students. With input from program staff and school personnel, design a comprehensive instructional curriculum that provides support necessary to facilitate the educational pursuits of program participants. Develop program publication as requires.3 Other: Reside on campus during overnight college trips with students Attend University of California and California State University Counselor Conferences Attend training session pertaining to federal financial aid and financial literacy. Attend professional development conference, workshops, and meetings. Other duties assigned Required Skills, Knowledge, Abilities and Competencies: Knowledge of higher education institutions, general university policies, and practices and opportunities for underrepresented students (ie., low-income and first generations). Demonstrate experience in planning and coordinating programs Experience working with secondary school personnel (ie., counselors, teachers and principals). Ability to interpret academic records of students to make appropriate recommendation regarding student’s curriculum. Experience in using office computer systems at a level appropriate to the job duties. Experience in public speaking to large and small groups of parents and students. Must have demonstrated written and oral communication skills. Must be able to work independently and take initiative. Demonstrated sensitivity to the needs and characteristic of low-income, first generation, disadvantaged, and minority participants. Ability to maintain detailed records Ability in developing and coordinating tutoring and counseling activities for both parents and students Working evening and weekends as needed Operate standard office machines, computers, and software much as Microsoft Work and Excel. Preferred Skills, Knowledge, Abilities and Competencies Experience in Federal TRIO or GEAR Up programs. Knowledge of CSU/UC Freshman admission requirements. Ability to communicate in Spanish. Experience in overcoming educational barriers similar to those confronting project participants. Pay, Benefits, & Work Schedule This position is employed through The University Corporation (TUC). The anticipated hiring range: $23.46/ hour - $33.18 / hour Full Pay range: $23.46/ hour - $33.18 / hour Time Base: Full-time Benefits: Medical, Dental, and Vision General Information THE SELECTED CANDIDATE IS REQUIRED TO PASS A THOROUGH DEPARTMENT BACKGROUND INVESTIGATION AND LIVE SCAN. How to Apply Please complete the online application/resume upload submission process to be considered for any open position within the university and its auxiliaries. The hiring department will contact the best-qualified candidates and invite them to participate in the interview process. Application Screening begins Wednesday, April 17 th and will continue until the position is filled. To be considered in the initial review, applications must be submitted before the date listed above. Application submissions received after the application screening date will be reviewed at the discretion of the University. For more detailed information on the application and hiring process, please view the link below: http://www-admn.csun.edu/ohrs/employment/ Equal Employment Opportunity The University Corporation is an Equal Opportunity Employer and prohibits discrimination based on race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Applicants who wish to request accommodation for a disability may contact the Office of Equity and Diversity at (818) 677-2077. Advertised: Apr 02 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 03, 2024
About The University Corporation: The University Corporation is a non-profit auxiliary corporation providing commercial and administrative services to California State University, Northridge. Our mission is to provide services and solutions that address the needs of California State University, Northridge; to support the academic, research, and creative endeavors of its students, faculty, and staff; and to enhance the quality of campus life. https://www.csun.edu/tuc Mission: Empowering Families, Ending Violence, and Developing Leaders Duties and Responsibilities: Under the supervision of the Executive Director if TRIO programs, the Advising Coordinator will provide academic, career, and personal advertisement to participants of the TRIO Educational Talent Search (ETS) project to prepare participants for enrollment in postsecondary institution. Assist in the identification and recruitment of project participations. Administer an assessment tool for participants, interpret results, develop an individualized Educational Plan (IEP) and monitor the academic performance and profess of each participant. Coordinate educational and cultural enrichment activities for participants. Planning and Implementation: Coordinate and provide academic, career and personal advisement to middle and high school participants in the Talent Search project and disseminate specific information on educational and career opportunities. Assist in the identification recruitment, screening, selection, and retention of eligible applicants for the project and coordinate reentry of Talent Search students into secondary or postsecondary school. Assist in the planning, coordination, and development of instructional curriculum and educational activities for project participants. Plan, coordinate, and implement college tours, cultural and/or career enrichment activities for project participants. Develop and teach career development, life skills, financial aid, financial literacy, leadership, and college admission and preparation workshops. Coordinate services to support participant’s academic success (ie., tutoring services). Advise project participants on financial aid, financial literacy, and college admission requirements, Refer participants to appropriate community/social agencies for services. Provide information on exams for college entrance (it., PST, SAT, ACT) and assist with coordinating college entrance prep and test preparation (it., AP testing) courses. Maintain close communication and strong working relationship with school personnel, parents, and students, Work closely with Student Outreach and Recruitment (SOAR) and other departments on campus (ie., Educational Opportunity Program, Upward Bound Programs, Student Support Services, Admissions, Financial Aid, Housing, Career Services, and Academic Departments) to implement programs services for project participants. Develop and maintain accurate and complete participant records of project participants in secondary school, which includes records reflecting the enrollment of participants through college graduation. Collect data to measure and review the project participants’ academic growth which includes participation and attendance in project activities and services, academic courses completed, high school standardized test scores and exit exam. Informational/Instructional Services: Effectively communication and maintain cooperative working relationships with school personnel, parents, and community agencies regarding program services and actives. Visit community and social service agencies to inform them of the availability of Talent Search services and facilitate discussion/presentations on planning for college admission and financial aid. Assist in developing and creating flyers, program publications, and literature in English and Spanish for parents intended to assist them in working effectively with students. With input from program staff and school personnel, design a comprehensive instructional curriculum that provides support necessary to facilitate the educational pursuits of program participants. Develop program publication as requires.3 Other: Reside on campus during overnight college trips with students Attend University of California and California State University Counselor Conferences Attend training session pertaining to federal financial aid and financial literacy. Attend professional development conference, workshops, and meetings. Other duties assigned Required Skills, Knowledge, Abilities and Competencies: Knowledge of higher education institutions, general university policies, and practices and opportunities for underrepresented students (ie., low-income and first generations). Demonstrate experience in planning and coordinating programs Experience working with secondary school personnel (ie., counselors, teachers and principals). Ability to interpret academic records of students to make appropriate recommendation regarding student’s curriculum. Experience in using office computer systems at a level appropriate to the job duties. Experience in public speaking to large and small groups of parents and students. Must have demonstrated written and oral communication skills. Must be able to work independently and take initiative. Demonstrated sensitivity to the needs and characteristic of low-income, first generation, disadvantaged, and minority participants. Ability to maintain detailed records Ability in developing and coordinating tutoring and counseling activities for both parents and students Working evening and weekends as needed Operate standard office machines, computers, and software much as Microsoft Work and Excel. Preferred Skills, Knowledge, Abilities and Competencies Experience in Federal TRIO or GEAR Up programs. Knowledge of CSU/UC Freshman admission requirements. Ability to communicate in Spanish. Experience in overcoming educational barriers similar to those confronting project participants. Pay, Benefits, & Work Schedule This position is employed through The University Corporation (TUC). The anticipated hiring range: $23.46/ hour - $33.18 / hour Full Pay range: $23.46/ hour - $33.18 / hour Time Base: Full-time Benefits: Medical, Dental, and Vision General Information THE SELECTED CANDIDATE IS REQUIRED TO PASS A THOROUGH DEPARTMENT BACKGROUND INVESTIGATION AND LIVE SCAN. How to Apply Please complete the online application/resume upload submission process to be considered for any open position within the university and its auxiliaries. The hiring department will contact the best-qualified candidates and invite them to participate in the interview process. Application Screening begins Wednesday, April 17 th and will continue until the position is filled. To be considered in the initial review, applications must be submitted before the date listed above. Application submissions received after the application screening date will be reviewed at the discretion of the University. For more detailed information on the application and hiring process, please view the link below: http://www-admn.csun.edu/ohrs/employment/ Equal Employment Opportunity The University Corporation is an Equal Opportunity Employer and prohibits discrimination based on race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Applicants who wish to request accommodation for a disability may contact the Office of Equity and Diversity at (818) 677-2077. Advertised: Apr 02 2024 Pacific Daylight Time Applications close: Closing Date/Time:
California State Polytechnic University Pomona
3801 West Temple Avenue, Pomona, CA 91768, USA
Counselors - (Non-Tenure Track) Counseling & Psychological Services (CAPS) California State Polytechnic University, Pomona invites applications for three (3) non-instructional, non-tenure track Counselor faculty positions in Counseling in the Counseling and Psychological Services (CAPS) department. Cal Poly Pomona is one of three polytechnic universities in the 23-campus California State University system and among 12 such institutions nationwide. Since its founding in 1938, Cal Poly Pomona students have participated in an integrative experiential learning education that is inclusive, relevant, and values diverse perspectives and experiences. With a variety of degree programs in the arts, humanities, sciences, engineering, and professional disciplines, the university is well known for its learn-by-doing approach and Teacher Scholar Model . The university is noted for its scenic and historic 1,400-acre campus, which was once the winter ranch of cereal magnate W.K. Kellogg. We acknowledge that Cal Poly Pomona resides on the territorial and homelands of the Tongva and Tataavium people who are the traditional land caretakers of Tovaangar. The university’s nearly 30,000 students are taught and mentored by the campus’s more than 1,400 faculty as part of 54 Baccalaureate and 29 Master’s degree programs, 11 credential and certificate programs, and a doctorate in educational leadership. Highly regarded among its peer institutions, Cal Poly Pomona is No. 3 in the U.S. News and World Report rankings of top public regional universities in the west and was named the No. 28 best-value college in the nation by Money Magazine. Cal Poly Pomona, a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution, stands as a national leader in promoting social mobility , and was placed among the 25 top institutions in the country in awarding bachelor’s degrees to minoritized students by Diverse Issues in Higher Education . The Cal Poly Pomona campus is located less than 30 miles east of downtown Los Angeles at the intersection of Los Angeles, Orange, Riverside and San Bernardino counties. It is within an hour’s drive of beaches, mountains and deserts. For additional information about the university, please visit www.cpp.edu . Student Population. California residents comprise the majority (96%) of applicants to undergraduate programs at Cal Poly Pomona - nearly half (49%) of new students were transfers in Fall 2020. 58% of Cal Poly Pomona students are first generation, 70% receive financial aid, and 44% qualify as Pell-eligible. The university enrolls a diverse student body that identifies as 49% Latinx, 21% Asian, 15% White, 3% Black, 5% International, 3% two or more races, 3% unknown, and less than 1% Native Hawaiian or Native Pacific Islander and less than 1% Native American Indigenous. 39% of the student body were STEM majors with the top enrolled programs including psychology, mechanical engineering, civil engineering, biology and computer science. Counseling & Psychological Services (CAPS) is an organizational unit within the Division of Student Affairs. The unit strives for excellence in student services by adhering to the Themes and Values adopted by the Division (i.e., a Student-Centered Philosophy, Teamwork, Interconnectedness, Quality Contact, Passion, Integrity, and Richness of Diversity). In keeping with the Themes and Values, CAPS provides a variety of mental health and outreach services to the University community at large. One of the department's primary goals is to enhance the psychosocial development and emotional well-being of students, thus contributing to their retention and graduation from the University. In performing the duties and responsibilities of the counselor, the incumbent should demonstrate attitudes, behaviors, and a work ethic that exemplifies the Divisional Themes and Values, in response to assisting students with mental health concerns. Position Description: Under the general supervision of the Director of Counseling and Psychological Services, the counselor position carries out a variety of duties: Direct clinical services to Cal Poly Pomona University students and the campus community at large; crisis intervention and consultation services to various University constituencies; working collaboratively with the Counseling Services Outreach Coordinator and/or the Wellness staff in developing and delivering prevention training and outreach services; the supervision, training and evaluation of pre and post-doctoral trainees (who also provide direct clinical services). Provide other services as designated by the Director and/or the Associate Vice President of Student Health and Wellbeing or designated Administrator-in-Charge. Demonstrated ability to carry out multiple and complex assignments without instruction; establish goals and follow through on their implementation; train, provide guidance/clinical oversight, and evaluate pre and post-doctoral trainees; plan, coordinate, and initiate actions necessary to implement administrative or group decisions or recommendations; advise and counsel faculty, staff and students on varied and complex personal and academic matters; determine appropriate courses of action and interventions to be used when engaged with individuals and groups in personal interactions of a sensitive nature; demonstrate an ability to work under pressure in crisis situations, emergencies, and/or within strict deadlines; ability to work with a variety of individuals from diverse backgrounds and with different personality styles; work effectively and proactively in a diverse, multicultural environment, and design/implement programs that enhance such an environment; plan, develop, and conduct workshops, presentations, training sessions, seminars, and/or courses; read and comprehend psychological/clinical data and information; speak and write clearly and effectively; operate a personal computer, use standard office equipment, and incorporate new technologies and software programs; ability to move frequently from place to place on campus as needed/required. Some evening and weekend hours required to meet workload demands, outreach/prevention events, departmental responsibilities, and to provide quality services. This position provides primary crisis coverage as a member of the after-hours crisis rotation team and/or in the event of a crisis or emergency, responds as requested by the Director or the Associate Vice President for Student Health and Wellbeing, or the designated Administrator-in-Charge (AIC) overseeing the crisis or emergency situation. Major Responsibilities: Direct Clinical Service Delivery Conducts clinical assessment and intake evaluations; provides individual, couple and group counseling as well as crisis intervention, hospitalization and other emergency response. Utilizes clinical conceptualization, treatment planning, and case management to facilitate clinical effectiveness. Provides mental health consultation and facilitates on and off campus referrals, as needed. Maintains/demonstrates a current command of knowledge in professional counseling theory, research, practice, legal and ethical guidelines, and department's policies and procedures. Employs a variety of therapeutic methods to effectively counsel clients with a full range of psychological issues. Utilizes sound clinical judgment and applies methods appropriate to presenting problems and needs of clients. Demonstrates cultural sensitivity and competence addressing needs of diverse clients. Applies legal and ethical standards of the profession in executing clinical services. Utilizes consultation opportunities for treatment planning, and to ensure service quality and adherence to legal and ethical mandates. Provide outreach services, prevention program/activities, consultation, and/or psychoeducation programs to various constituencies on campus (e.g., student organizations, faculty, staff, and/or community affiliates). Some evening and weekend hours are required to provide outreach/prevention events, workshops, presentations, training sessions, seminars, and/or courses to the campus community. Although most crisis calls are directed to ProtoCall Services, this counselor position is part of the primary after-hours on-call rotation team, carrying the crisis phone on average one week per month. The counselor also provides primary crisis coverage in the event of a campus crisis or emergency, and responds as requested by the Director (or designee) overseeing the crisis/emergency situation. While most of the after-hours crisis intervention involves phone consultation only, there may be times when the situation rises to the level where on-site intervention after-hours is necessary. The after-hours on-call rotation counselor duties include, but are not limited to: consultation over the phone with the student and/or impacted individuals, coming to campus after-hours if necessary and timely responding as appropriate to de-escalate the crisis situation, based on the clinician’s best clinical judgment, professional standards, and ethics. In the event where the counselor provides services outside of regular business hours, the counselor and the CAPS Director (or designee) may consider the time taken outside of the normal work schedule and the counselor's proposed adjustment to the work week schedule to an average of 40 hours of work for the impacted work week. The counselor's proposed adjustment of schedule will be subject to the operational needs of the department and approval by the CAPS Director (or designee). Indirect Clinical Services Maintains records/case notes pertaining to client caseload and other service delivery. Applies legal and ethical standards of the profession in documentation and record keeping. Attends departmental meetings as scheduled, needed and/or as requested by the CAPS Director (or designee). Develop outreach and prevention programs/activities and psychoeducational programs to various constituencies on campus. Participates in professional development activities/training to enhance job performance. Participates in other activities and committees, as needed, to carry out services within the department as determined and assigned by the CAPS Director (or designee), including taking on additional caseload, generating reports/documents, conducting research or special projects, committee work (i.e. search committees, peer reviews, other campus committees, etc), and/or participating in campus events (including some evenings and weekend hours). When requested by the CAPS Director (or designee), works in collaboration with the Coordinator of Clinical Training to provide clinical supervision to doctoral trainees, including verbal and written feedback in relationship to the trainee's performance, professional conduct, and clinical outcomes with clients. Some evening and weekend hours may be required to meet workload demands, departmental responsibilities, and to provide quality services. The position calls for a comprehensive repertoire of counseling/clinical skills that must be executed using sound judgment, independent decision making, an ability to respond to a multitude of requests/issues in a very brief period of time, and expertise with crisis intervention and working with a broad range of presenting problems. A demonstrated ability to counsel students utilizing professional therapy orientations, techniques and strategies, while meeting the needs of a student body comprised of individuals of various cultures, genders, ages, spiritual beliefs, and socio-economic statuses. An ability to respond to situations with knowledge and understanding of diversity issues and cultural factors. The position also calls for an ability to establish and maintain effective working relationships within and outside the department, in addition to strong communication skills both orally and in writing. Minimum Requirements: Education in: Possession of a Master's degree in behavioral sciences, clinical or counseling psychology; a valid license to practice psychotherapy in the State of California. Compliance with all state regulations and good standing with licensing board requirements for professional behavior and conduct. Experience in: Working in a university and/or college counseling center or experience working with the transitional age youth (TAY) population. Brief counseling with individuals utilizing professional therapy orientations, techniques, and strategies and responding to situations with knowledge and understanding of diversity issues and cultural factors. Providing mental health services to couples and groups in addition to individuals. Crisis intervention and working with a broad range of presenting problems. Developing and implementing a broad range of outreach services, including consultation/mediation interventions, training modules, workshops, and presentations. Knowledge, skills, and abilities in: Demonstrated ability to perform both brief and long-term therapy, and assessment, especially as pertains to the developmental needs of a college student population. Demonstrated cultural sensitivity and competence in addressing the needs of diverse clients. Knowledge of and ability to apply mental health models and policies/procedures related to the field of psychology. Excellent communication skills, including demonstrated ability to make effective oral presentations, facilitate an open exchange of ideas, and write clear and concise clinical case notes, documents, and reports. Excellent interpersonal skills and the ability to collaborate with and respond to multiple constituencies and make meaningful connections at all levels of an organization. Demonstrated ability to establish and maintain effective working relationships within and outside the department. Demonstrated ability to make independent decisions, exercise sound clinical judgment, and to multi-task and set priorities. Willingness and availability to work some evenings and weekend hours for campus outreach events or emergency/campus crisis/disaster situations. Computers including email, internet, and electronic medical records (preferably PNC or Titanium): 25%; standard office equipment/machines (e.g., copier, scanner, printer, fax machine): 5%. Preferred Qualifications: One or more of the following preferred qualifications are desired: Experience working in college counseling centers Completion of an APA-accredited doctoral program and an APA-approved pre-doctoral internship Specialty in serving the mental health needs of Latina(o) college students Specialty in serving the mental health needs of LGBTQ college students Specialty, interest in, and experience working with survivors of trauma (childhood abuse, sexual abuse, and/or domestic violence) Experience in treating eating disorders Experience in supervising unlicensed therapists Working Conditions: CAPS provides hybrid work options, typically averaging (2) days working from home per week - must be able to provide clinical services when working remotely. Some evening or weekend hours may be required to fulfill responsibilities for this position. Conditions of Employment: The person offered this position is required to pass a background check. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for this position. The background check consists of the following: Employment and education verifications, reference checks, and checks of the following systems and databases: National Social Security Number/Address Locator, Felony/Misdemeanor Record, National Criminal Database, Federal Criminal Record, Department of Motor Vehicles Driving Record, and National Sex Offender Registry. The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ . Questions regarding the policy may be sent to avpfa@cpp.edu. Salary Anticipated Hiring Range: $6,190 - $7,988 monthly The position includes a very attractive benefits package. How to Apply Applications will be accepted only via PageUp - online application portal - for University hires. The positions will remain open until filled. Priority consideration will be given to completed applications received by May 19, 2023 . Early response is encouraged. Anticipated start date is July 10, 2023. A complete application will consist of: Cover letter addressing the candidate’s interest and background related to the qualifications. Detailed curriculum vitae/ resume Copy of license (including date of licensure). Copy of graduate transcripts ( copies are sufficient for application, official confirmation of degree required for hire). Three professional references that can be contacted (including name, address, and phone number). Please direct inquiries by email to: Hallie Lewis, hklewis@cpp.edu Affirmative Action/Equal Opportunity Employer California State Polytechnic University, Pomona is an Equal Opportunity, Affirmative Action Employer. The university seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the people of California, to maintain the excellence of the university, and to offer our students richly varied disciplines, perspectives, and ways of knowing. Cal Poly Pomona subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. The university hires only individuals lawfully authorized to work in the United States. As required by the Clery Disclosure Act, the university prepares a public annual security report. Advertised: Apr 19 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
Counselors - (Non-Tenure Track) Counseling & Psychological Services (CAPS) California State Polytechnic University, Pomona invites applications for three (3) non-instructional, non-tenure track Counselor faculty positions in Counseling in the Counseling and Psychological Services (CAPS) department. Cal Poly Pomona is one of three polytechnic universities in the 23-campus California State University system and among 12 such institutions nationwide. Since its founding in 1938, Cal Poly Pomona students have participated in an integrative experiential learning education that is inclusive, relevant, and values diverse perspectives and experiences. With a variety of degree programs in the arts, humanities, sciences, engineering, and professional disciplines, the university is well known for its learn-by-doing approach and Teacher Scholar Model . The university is noted for its scenic and historic 1,400-acre campus, which was once the winter ranch of cereal magnate W.K. Kellogg. We acknowledge that Cal Poly Pomona resides on the territorial and homelands of the Tongva and Tataavium people who are the traditional land caretakers of Tovaangar. The university’s nearly 30,000 students are taught and mentored by the campus’s more than 1,400 faculty as part of 54 Baccalaureate and 29 Master’s degree programs, 11 credential and certificate programs, and a doctorate in educational leadership. Highly regarded among its peer institutions, Cal Poly Pomona is No. 3 in the U.S. News and World Report rankings of top public regional universities in the west and was named the No. 28 best-value college in the nation by Money Magazine. Cal Poly Pomona, a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution, stands as a national leader in promoting social mobility , and was placed among the 25 top institutions in the country in awarding bachelor’s degrees to minoritized students by Diverse Issues in Higher Education . The Cal Poly Pomona campus is located less than 30 miles east of downtown Los Angeles at the intersection of Los Angeles, Orange, Riverside and San Bernardino counties. It is within an hour’s drive of beaches, mountains and deserts. For additional information about the university, please visit www.cpp.edu . Student Population. California residents comprise the majority (96%) of applicants to undergraduate programs at Cal Poly Pomona - nearly half (49%) of new students were transfers in Fall 2020. 58% of Cal Poly Pomona students are first generation, 70% receive financial aid, and 44% qualify as Pell-eligible. The university enrolls a diverse student body that identifies as 49% Latinx, 21% Asian, 15% White, 3% Black, 5% International, 3% two or more races, 3% unknown, and less than 1% Native Hawaiian or Native Pacific Islander and less than 1% Native American Indigenous. 39% of the student body were STEM majors with the top enrolled programs including psychology, mechanical engineering, civil engineering, biology and computer science. Counseling & Psychological Services (CAPS) is an organizational unit within the Division of Student Affairs. The unit strives for excellence in student services by adhering to the Themes and Values adopted by the Division (i.e., a Student-Centered Philosophy, Teamwork, Interconnectedness, Quality Contact, Passion, Integrity, and Richness of Diversity). In keeping with the Themes and Values, CAPS provides a variety of mental health and outreach services to the University community at large. One of the department's primary goals is to enhance the psychosocial development and emotional well-being of students, thus contributing to their retention and graduation from the University. In performing the duties and responsibilities of the counselor, the incumbent should demonstrate attitudes, behaviors, and a work ethic that exemplifies the Divisional Themes and Values, in response to assisting students with mental health concerns. Position Description: Under the general supervision of the Director of Counseling and Psychological Services, the counselor position carries out a variety of duties: Direct clinical services to Cal Poly Pomona University students and the campus community at large; crisis intervention and consultation services to various University constituencies; working collaboratively with the Counseling Services Outreach Coordinator and/or the Wellness staff in developing and delivering prevention training and outreach services; the supervision, training and evaluation of pre and post-doctoral trainees (who also provide direct clinical services). Provide other services as designated by the Director and/or the Associate Vice President of Student Health and Wellbeing or designated Administrator-in-Charge. Demonstrated ability to carry out multiple and complex assignments without instruction; establish goals and follow through on their implementation; train, provide guidance/clinical oversight, and evaluate pre and post-doctoral trainees; plan, coordinate, and initiate actions necessary to implement administrative or group decisions or recommendations; advise and counsel faculty, staff and students on varied and complex personal and academic matters; determine appropriate courses of action and interventions to be used when engaged with individuals and groups in personal interactions of a sensitive nature; demonstrate an ability to work under pressure in crisis situations, emergencies, and/or within strict deadlines; ability to work with a variety of individuals from diverse backgrounds and with different personality styles; work effectively and proactively in a diverse, multicultural environment, and design/implement programs that enhance such an environment; plan, develop, and conduct workshops, presentations, training sessions, seminars, and/or courses; read and comprehend psychological/clinical data and information; speak and write clearly and effectively; operate a personal computer, use standard office equipment, and incorporate new technologies and software programs; ability to move frequently from place to place on campus as needed/required. Some evening and weekend hours required to meet workload demands, outreach/prevention events, departmental responsibilities, and to provide quality services. This position provides primary crisis coverage as a member of the after-hours crisis rotation team and/or in the event of a crisis or emergency, responds as requested by the Director or the Associate Vice President for Student Health and Wellbeing, or the designated Administrator-in-Charge (AIC) overseeing the crisis or emergency situation. Major Responsibilities: Direct Clinical Service Delivery Conducts clinical assessment and intake evaluations; provides individual, couple and group counseling as well as crisis intervention, hospitalization and other emergency response. Utilizes clinical conceptualization, treatment planning, and case management to facilitate clinical effectiveness. Provides mental health consultation and facilitates on and off campus referrals, as needed. Maintains/demonstrates a current command of knowledge in professional counseling theory, research, practice, legal and ethical guidelines, and department's policies and procedures. Employs a variety of therapeutic methods to effectively counsel clients with a full range of psychological issues. Utilizes sound clinical judgment and applies methods appropriate to presenting problems and needs of clients. Demonstrates cultural sensitivity and competence addressing needs of diverse clients. Applies legal and ethical standards of the profession in executing clinical services. Utilizes consultation opportunities for treatment planning, and to ensure service quality and adherence to legal and ethical mandates. Provide outreach services, prevention program/activities, consultation, and/or psychoeducation programs to various constituencies on campus (e.g., student organizations, faculty, staff, and/or community affiliates). Some evening and weekend hours are required to provide outreach/prevention events, workshops, presentations, training sessions, seminars, and/or courses to the campus community. Although most crisis calls are directed to ProtoCall Services, this counselor position is part of the primary after-hours on-call rotation team, carrying the crisis phone on average one week per month. The counselor also provides primary crisis coverage in the event of a campus crisis or emergency, and responds as requested by the Director (or designee) overseeing the crisis/emergency situation. While most of the after-hours crisis intervention involves phone consultation only, there may be times when the situation rises to the level where on-site intervention after-hours is necessary. The after-hours on-call rotation counselor duties include, but are not limited to: consultation over the phone with the student and/or impacted individuals, coming to campus after-hours if necessary and timely responding as appropriate to de-escalate the crisis situation, based on the clinician’s best clinical judgment, professional standards, and ethics. In the event where the counselor provides services outside of regular business hours, the counselor and the CAPS Director (or designee) may consider the time taken outside of the normal work schedule and the counselor's proposed adjustment to the work week schedule to an average of 40 hours of work for the impacted work week. The counselor's proposed adjustment of schedule will be subject to the operational needs of the department and approval by the CAPS Director (or designee). Indirect Clinical Services Maintains records/case notes pertaining to client caseload and other service delivery. Applies legal and ethical standards of the profession in documentation and record keeping. Attends departmental meetings as scheduled, needed and/or as requested by the CAPS Director (or designee). Develop outreach and prevention programs/activities and psychoeducational programs to various constituencies on campus. Participates in professional development activities/training to enhance job performance. Participates in other activities and committees, as needed, to carry out services within the department as determined and assigned by the CAPS Director (or designee), including taking on additional caseload, generating reports/documents, conducting research or special projects, committee work (i.e. search committees, peer reviews, other campus committees, etc), and/or participating in campus events (including some evenings and weekend hours). When requested by the CAPS Director (or designee), works in collaboration with the Coordinator of Clinical Training to provide clinical supervision to doctoral trainees, including verbal and written feedback in relationship to the trainee's performance, professional conduct, and clinical outcomes with clients. Some evening and weekend hours may be required to meet workload demands, departmental responsibilities, and to provide quality services. The position calls for a comprehensive repertoire of counseling/clinical skills that must be executed using sound judgment, independent decision making, an ability to respond to a multitude of requests/issues in a very brief period of time, and expertise with crisis intervention and working with a broad range of presenting problems. A demonstrated ability to counsel students utilizing professional therapy orientations, techniques and strategies, while meeting the needs of a student body comprised of individuals of various cultures, genders, ages, spiritual beliefs, and socio-economic statuses. An ability to respond to situations with knowledge and understanding of diversity issues and cultural factors. The position also calls for an ability to establish and maintain effective working relationships within and outside the department, in addition to strong communication skills both orally and in writing. Minimum Requirements: Education in: Possession of a Master's degree in behavioral sciences, clinical or counseling psychology; a valid license to practice psychotherapy in the State of California. Compliance with all state regulations and good standing with licensing board requirements for professional behavior and conduct. Experience in: Working in a university and/or college counseling center or experience working with the transitional age youth (TAY) population. Brief counseling with individuals utilizing professional therapy orientations, techniques, and strategies and responding to situations with knowledge and understanding of diversity issues and cultural factors. Providing mental health services to couples and groups in addition to individuals. Crisis intervention and working with a broad range of presenting problems. Developing and implementing a broad range of outreach services, including consultation/mediation interventions, training modules, workshops, and presentations. Knowledge, skills, and abilities in: Demonstrated ability to perform both brief and long-term therapy, and assessment, especially as pertains to the developmental needs of a college student population. Demonstrated cultural sensitivity and competence in addressing the needs of diverse clients. Knowledge of and ability to apply mental health models and policies/procedures related to the field of psychology. Excellent communication skills, including demonstrated ability to make effective oral presentations, facilitate an open exchange of ideas, and write clear and concise clinical case notes, documents, and reports. Excellent interpersonal skills and the ability to collaborate with and respond to multiple constituencies and make meaningful connections at all levels of an organization. Demonstrated ability to establish and maintain effective working relationships within and outside the department. Demonstrated ability to make independent decisions, exercise sound clinical judgment, and to multi-task and set priorities. Willingness and availability to work some evenings and weekend hours for campus outreach events or emergency/campus crisis/disaster situations. Computers including email, internet, and electronic medical records (preferably PNC or Titanium): 25%; standard office equipment/machines (e.g., copier, scanner, printer, fax machine): 5%. Preferred Qualifications: One or more of the following preferred qualifications are desired: Experience working in college counseling centers Completion of an APA-accredited doctoral program and an APA-approved pre-doctoral internship Specialty in serving the mental health needs of Latina(o) college students Specialty in serving the mental health needs of LGBTQ college students Specialty, interest in, and experience working with survivors of trauma (childhood abuse, sexual abuse, and/or domestic violence) Experience in treating eating disorders Experience in supervising unlicensed therapists Working Conditions: CAPS provides hybrid work options, typically averaging (2) days working from home per week - must be able to provide clinical services when working remotely. Some evening or weekend hours may be required to fulfill responsibilities for this position. Conditions of Employment: The person offered this position is required to pass a background check. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for this position. The background check consists of the following: Employment and education verifications, reference checks, and checks of the following systems and databases: National Social Security Number/Address Locator, Felony/Misdemeanor Record, National Criminal Database, Federal Criminal Record, Department of Motor Vehicles Driving Record, and National Sex Offender Registry. The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ . Questions regarding the policy may be sent to avpfa@cpp.edu. Salary Anticipated Hiring Range: $6,190 - $7,988 monthly The position includes a very attractive benefits package. How to Apply Applications will be accepted only via PageUp - online application portal - for University hires. The positions will remain open until filled. Priority consideration will be given to completed applications received by May 19, 2023 . Early response is encouraged. Anticipated start date is July 10, 2023. A complete application will consist of: Cover letter addressing the candidate’s interest and background related to the qualifications. Detailed curriculum vitae/ resume Copy of license (including date of licensure). Copy of graduate transcripts ( copies are sufficient for application, official confirmation of degree required for hire). Three professional references that can be contacted (including name, address, and phone number). Please direct inquiries by email to: Hallie Lewis, hklewis@cpp.edu Affirmative Action/Equal Opportunity Employer California State Polytechnic University, Pomona is an Equal Opportunity, Affirmative Action Employer. The university seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the people of California, to maintain the excellence of the university, and to offer our students richly varied disciplines, perspectives, and ways of knowing. Cal Poly Pomona subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. The university hires only individuals lawfully authorized to work in the United States. As required by the Clery Disclosure Act, the university prepares a public annual security report. Advertised: Apr 19 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary Under the general supervision of the Director of the Guardian Scholars Program, the Transition Success Counselor is responsible for providing non-clinical, academic and personal guidance to students who identify as current or former foster youth, wards of the court, youth under legal guardianship and unaccompanied homeless youth as determined by the Office of Financial Aid and Scholarships. The incumbent will: conduct one-on-one and group meetings; submit referrals to campus and community resources based on student needs by working with county representatives; and provide workshops for the Guardian Scholar student population. The Transition Success Counselor will work collaboratively with internal and external partners and stakeholders to create opportunities that support the retention, persistence and overall success of Guardian Scholars students. Additionally, the Transition Success Counselor will also act as a liaison between the Guardian Scholars Program and government organizations and remain informed of all legislation impacting foster youth at the child welfare level. Key Responsibilities Provide holistic life skills coaching to support Guardian Scholars students’ personal and social development as they transition to and through their university journey. Conduct assessments, crisis management, goal setting, and transition plan meetings for assigned students and support them in identifying individualized goals. Monitor the progress of Guardian Scholars students in the caseload with check-ins, scheduled meetings, or proactive outreach and communication, responding to students’ questions, concerns, and needs. Maintain records and summary reports of student interactions including documenting student challenges, referrals provided to the student, and any necessary or required follow-up. Serve as GSP liaison and provide support, advocacy, intervention, and referrals to students as it relates to Academic Advising, Faculty concerns, and connecting with other support services/programs/centers on campus. Manage Early Support alerts related to basic needs support for students in GSP - provide timely phone, email, and in-person outreach. Assist in the development, implementation, and assessment of Trauma Informed programming to assist former foster youth and unhoused students in their transition from high school and community college. Work closely with foster youth programs, foster youth consortiums, the Chancellor's Office, local school districts, and community agencies and participates in foster youth advocacy and advisory councils. Attend conferences/meetings and maintain a working knowledge of developments/legislation on issues addressing current and former foster youth, access and equity programs, and academic advising. Remain informed of all legislation impacting foster youth at the child welfare level and inform other Guardian Scholars personnel of new policies and procedures relating to foster youth at the child welfare level that may have an impact on current and prospective Foster Youth Guardian Scholars participants. Assist graduating Guardian Scholars with their post-graduation plan for housing, employment, internships and graduate school. Assist students in searching for graduate opportunities and with the completion of graduate school applications including gathering necessary documents, financial resources for application fees, connecting students to liaisons who serve former foster youth and unhoused students. Support the Guardian Scholars Director and Program Coordinator with recruitment, hiring, training, directing, supervision, and evaluation of student employees and interns. Knowledge, Skills & Abilities Thorough knowledge of and skill in working with historically underserved student communities. Knowledge of multicultural and identity development and frameworks for related diversity training. Knowledge of local and national community organizations that support current and former Foster Youth and unhoused student population (i.e. John Burton, McKinney Vento Liaisons, Pivotal, The Hub, etc). Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment. Knowledge of assessment techniques and ability to develop cohesive reports. Ability to prepare various documents including operations manuals and procedures, program and activity schedules, proposals, and monitor budgets. Ability to conceptualize program functions and procedures and implement those relevant to improving program efficiency. Apply judgment, discretion, and maintain confidentiality in performing complex tasks. Excellent oral and written communication skills. Ability to advise potential students, parents, and high school and community college staff individually and in group settings. Ability to apply high-level analytical skills to take effective action while independently carrying out assigned responsibilities. Ability to promote, organize and facilitate group meetings. Excellent customer service and public relations skills. Ability to effectively prioritize multiple work priorities and organize various projects and to follow safety and confidentiality protocols. Ability to work some evenings and weekends Ability to communicate with constituents in a professional and respectful manner Required Qualifications Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related. Three years of progressively responsible professional student services work experience. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Preferred Qualifications Master’s Degree in Social Work, Human Services, Psychology, or other related field Two or more years of professional experience in higher education or student affairs. Experience working with students who have experienced foster care, out-of-home placement, and/or homelessness, and are first-generation. Ability to cultivate a sense of belonging amongst students; advise students and connect them with relevant resources. Ability to be inclusive of a diverse student population, faculty, staff, and the public; and ability to establish and maintain cooperative working relationships with a variety of individuals. Working knowledge of the Maxient database system, Canvas, Oracle/PeopleSoft, CSU Common Management System or equivalent student information system; and Google Workspace and calendaring programs. Experience with (i.e. PeopleSoft, FileMaker Pro, Excel Spreadsheet) or comparable databases. Compensation Classification: Student Services Professional III Anticipated Hiring Range: $5,025/month CSU Salary Range: $5,025/month - $7,159/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: April 12, 2024 through May 5, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Apr 12 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 13, 2024
Job Summary Under the general supervision of the Director of the Guardian Scholars Program, the Transition Success Counselor is responsible for providing non-clinical, academic and personal guidance to students who identify as current or former foster youth, wards of the court, youth under legal guardianship and unaccompanied homeless youth as determined by the Office of Financial Aid and Scholarships. The incumbent will: conduct one-on-one and group meetings; submit referrals to campus and community resources based on student needs by working with county representatives; and provide workshops for the Guardian Scholar student population. The Transition Success Counselor will work collaboratively with internal and external partners and stakeholders to create opportunities that support the retention, persistence and overall success of Guardian Scholars students. Additionally, the Transition Success Counselor will also act as a liaison between the Guardian Scholars Program and government organizations and remain informed of all legislation impacting foster youth at the child welfare level. Key Responsibilities Provide holistic life skills coaching to support Guardian Scholars students’ personal and social development as they transition to and through their university journey. Conduct assessments, crisis management, goal setting, and transition plan meetings for assigned students and support them in identifying individualized goals. Monitor the progress of Guardian Scholars students in the caseload with check-ins, scheduled meetings, or proactive outreach and communication, responding to students’ questions, concerns, and needs. Maintain records and summary reports of student interactions including documenting student challenges, referrals provided to the student, and any necessary or required follow-up. Serve as GSP liaison and provide support, advocacy, intervention, and referrals to students as it relates to Academic Advising, Faculty concerns, and connecting with other support services/programs/centers on campus. Manage Early Support alerts related to basic needs support for students in GSP - provide timely phone, email, and in-person outreach. Assist in the development, implementation, and assessment of Trauma Informed programming to assist former foster youth and unhoused students in their transition from high school and community college. Work closely with foster youth programs, foster youth consortiums, the Chancellor's Office, local school districts, and community agencies and participates in foster youth advocacy and advisory councils. Attend conferences/meetings and maintain a working knowledge of developments/legislation on issues addressing current and former foster youth, access and equity programs, and academic advising. Remain informed of all legislation impacting foster youth at the child welfare level and inform other Guardian Scholars personnel of new policies and procedures relating to foster youth at the child welfare level that may have an impact on current and prospective Foster Youth Guardian Scholars participants. Assist graduating Guardian Scholars with their post-graduation plan for housing, employment, internships and graduate school. Assist students in searching for graduate opportunities and with the completion of graduate school applications including gathering necessary documents, financial resources for application fees, connecting students to liaisons who serve former foster youth and unhoused students. Support the Guardian Scholars Director and Program Coordinator with recruitment, hiring, training, directing, supervision, and evaluation of student employees and interns. Knowledge, Skills & Abilities Thorough knowledge of and skill in working with historically underserved student communities. Knowledge of multicultural and identity development and frameworks for related diversity training. Knowledge of local and national community organizations that support current and former Foster Youth and unhoused student population (i.e. John Burton, McKinney Vento Liaisons, Pivotal, The Hub, etc). Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment. Knowledge of assessment techniques and ability to develop cohesive reports. Ability to prepare various documents including operations manuals and procedures, program and activity schedules, proposals, and monitor budgets. Ability to conceptualize program functions and procedures and implement those relevant to improving program efficiency. Apply judgment, discretion, and maintain confidentiality in performing complex tasks. Excellent oral and written communication skills. Ability to advise potential students, parents, and high school and community college staff individually and in group settings. Ability to apply high-level analytical skills to take effective action while independently carrying out assigned responsibilities. Ability to promote, organize and facilitate group meetings. Excellent customer service and public relations skills. Ability to effectively prioritize multiple work priorities and organize various projects and to follow safety and confidentiality protocols. Ability to work some evenings and weekends Ability to communicate with constituents in a professional and respectful manner Required Qualifications Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related. Three years of progressively responsible professional student services work experience. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Preferred Qualifications Master’s Degree in Social Work, Human Services, Psychology, or other related field Two or more years of professional experience in higher education or student affairs. Experience working with students who have experienced foster care, out-of-home placement, and/or homelessness, and are first-generation. Ability to cultivate a sense of belonging amongst students; advise students and connect them with relevant resources. Ability to be inclusive of a diverse student population, faculty, staff, and the public; and ability to establish and maintain cooperative working relationships with a variety of individuals. Working knowledge of the Maxient database system, Canvas, Oracle/PeopleSoft, CSU Common Management System or equivalent student information system; and Google Workspace and calendaring programs. Experience with (i.e. PeopleSoft, FileMaker Pro, Excel Spreadsheet) or comparable databases. Compensation Classification: Student Services Professional III Anticipated Hiring Range: $5,025/month CSU Salary Range: $5,025/month - $7,159/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: April 12, 2024 through May 5, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Apr 12 2024 Pacific Daylight Time Applications close: Closing Date/Time:
California State University, San Bernardino (CSUSB)
5500 University Parkway, San Bernardino, CA 92407, USA
About University Enterprises Corporation at CSUSB (This is not a state position) University Enterprises Corporation at CSUSB ("UEC") supports the university's educational mission by providing quality services that complement the instructional program. The University depends upon UEC to provide services that cannot be supported with state funds. We’re responsible for business enterprises on campus including, but not limited to, dining, bookstore, convenience store, and vending services. We also serve as the grantee for federal, state, and local funding for research and sponsored projects. Position Summary Temporary, Full Time, Non-Exempt, Benefited position through 9/30/2024 (Appointment may be renewed annually based upon availability of funds, availability of work and satisfactory job performance). Salary: $3,660.00-$4,200.00 per month. Location: San Bernardino. Work Schedule 40 hours per week. Hours will vary depending on need between 7:00 am & 7:00 pm, with typical hours being 8 am to 5 pm. Some night and weekend work may be required. First Review Deadline This position will remain open until filled. Typical Activities Under minimal supervision of the A4US Director, the STEM Success Counselor will work independently to: Work closely with STEM faculty/chairs, STEM Counselors, Learning Assistant Coordinator, and the Dean of CNS to secure appropriate data and strategize timely intervention with students to guide them toward various resources including supplemental instruction, tutoring, success skills workshops, advising on career options for various majors, health center, financial aid, among others. Provide academic counseling and academic support to undergraduate STEM students using proactive, developmental counseling techniques in accordance STEM Success Counselor with national best practices and the standards defined by the direct supervisor, with the goal of promoting student success. This may include: Guiding students in the identification of academic and career goals and ways of pursuing them; assisting students with major and career choices and changes; assisting students with academic counseling; providing coaching regarding study techniques and time management; helping students construct, monitor and update individual development/degree plans (including curricular and co-curricular components) to promote timely graduation; making referrals as needed to campus and community resources; and related topics. Establish effective and meaningful relationships with students. Collaborate with faculty and staff from academic departments and other units to facilitate effective counseling and degree progress for students. Attend meetings and trainings as directed (to include trainings on electronic counseling tools, meetings of the University Academic Advising Council and/or other committees related to counseling and student success, etc.). Communicate regularly with others across campus, and with off-campus professionals. This will include taking information from meetings and trainings back to the STEM Center and Science Success Center for dissemination. Run weekly reports (using e-advising, early warning, or other tools as needed/assigned) to identify students who need help and use that information to deliver services as described under (1) above. Provide summary reports monthly and quarterly to the direct supervisor regarding the number and kind of student visits conducted, outcomes of those visits, and general student success data. Provide analysis and advice about program and policy revision, and work to constantly improve services to students. Maintain up-to-date knowledge of policies, procedures, best practices, and research trends related to counseling for student success. Act as the resource person/knowledgeable expert for the unit on electronic counseling, academic coaching and related matters. Assist with the training of chairs of academic departments, faculty advisors and other staff members on the principles and practices of effective intrusive counseling to support student success, including the use of electronic counseling tools. Perform related duties as assigned by the direct supervisor/Dean of the College of Natural Sciences. Minimum Qualifications Education: Bachelor's degree. Experience: Possess (preferred) or quickly acquire knowledge of university academic requirements, including general education, major requirements and other requirements. Possess (preferred) or quickly acquire knowledge of university policies and procedures. Be familiar-through education, training and/or experience-with advising and advising techniques to assist, motivate, retain and graduate current students, including transfer students from community colleges. Have the ability to form strong connections with students and foster their personal and academic development. Have the ability to work in a fast-paced and dynamic environment; have a cooperative “team” approach and form strong working relationships with those in the office, around the campus and in the surrounding community. Competence in Microsoft Word, PowerPoint and Excel software and other computer-based tools is required; familiarity with a Peoplesoft/Oracle student records system and with electronic counseling software is desirable. Ability to follow written and oral instructions, make group presentations, and perform other assigned tasks as directed by the immediate supervisor. Preferred Qualifications Bachelor’s degree in STEM major (biology, chemistry, biochemistry, computer science, computer engineering, geological sciences, mathematics, physics) or a Master’s degree is desirable (particularly a Master’s degree in STEM subject, Psychology, or Educational Counseling). Experience in supplemental instruction or mentoring in STEM subjects is desirable. Benefits Include: Medical, Dental, Vision, Flex Cash option CalPERS Retirement and CalPers 457 Group Term Life/ Accidental Death & Dismemberment (AD&D) Holidays & Personal Holiday Vacation and Sick pay accruals Educational Assistance Benefit is based on availability of funding. Workers' Compensation, Unemployment Insurance, State Disability Insurance EQUAL OPPORTUNITY EMPLOYER University Enterprises Corporation at CSUSB is committed to a diverse workforce and affirmative action, and is an equal opportunity employer. UEC maintains and promotes a policy of non-discrimination and non-harassment on the basis of race, sex, gender, color, age, religion, national origin, ancestry, marital status, sexual orientation, physical or mental disability, pregnancy, medical condition, genetic characteristics, status as a disabled veteran, or disabled veteran of the Vietnam era. To view the UEC Affirmative Action Program, please contact UEC Human Resources at (909) 537-7589 Monday through Friday between the hours of 8:00am and 5:00pm. As an equal opportunity employer, University Enterprises Corporation at CSUSB (UEC) is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access UEC's career website as a result of your disability. You may request reasonable accommodations by calling UEC's Human Resources Manager at 909-537-7589. EEO AA Policy Statement Employment of Individuals with Disabilities and Protected Veterans Supplemental Information UEC is an EOE - Minority/Female/Disability/Veterans. This position will remain open until filled. This has been designated as a sensitive position. The selected candidate must successfully pass a thorough background investigation to include a criminal history check prior to appointment. Advertised: May 08 2024 Pacific Daylight Time Applications close: Closing Date/Time:
May 09, 2024
About University Enterprises Corporation at CSUSB (This is not a state position) University Enterprises Corporation at CSUSB ("UEC") supports the university's educational mission by providing quality services that complement the instructional program. The University depends upon UEC to provide services that cannot be supported with state funds. We’re responsible for business enterprises on campus including, but not limited to, dining, bookstore, convenience store, and vending services. We also serve as the grantee for federal, state, and local funding for research and sponsored projects. Position Summary Temporary, Full Time, Non-Exempt, Benefited position through 9/30/2024 (Appointment may be renewed annually based upon availability of funds, availability of work and satisfactory job performance). Salary: $3,660.00-$4,200.00 per month. Location: San Bernardino. Work Schedule 40 hours per week. Hours will vary depending on need between 7:00 am & 7:00 pm, with typical hours being 8 am to 5 pm. Some night and weekend work may be required. First Review Deadline This position will remain open until filled. Typical Activities Under minimal supervision of the A4US Director, the STEM Success Counselor will work independently to: Work closely with STEM faculty/chairs, STEM Counselors, Learning Assistant Coordinator, and the Dean of CNS to secure appropriate data and strategize timely intervention with students to guide them toward various resources including supplemental instruction, tutoring, success skills workshops, advising on career options for various majors, health center, financial aid, among others. Provide academic counseling and academic support to undergraduate STEM students using proactive, developmental counseling techniques in accordance STEM Success Counselor with national best practices and the standards defined by the direct supervisor, with the goal of promoting student success. This may include: Guiding students in the identification of academic and career goals and ways of pursuing them; assisting students with major and career choices and changes; assisting students with academic counseling; providing coaching regarding study techniques and time management; helping students construct, monitor and update individual development/degree plans (including curricular and co-curricular components) to promote timely graduation; making referrals as needed to campus and community resources; and related topics. Establish effective and meaningful relationships with students. Collaborate with faculty and staff from academic departments and other units to facilitate effective counseling and degree progress for students. Attend meetings and trainings as directed (to include trainings on electronic counseling tools, meetings of the University Academic Advising Council and/or other committees related to counseling and student success, etc.). Communicate regularly with others across campus, and with off-campus professionals. This will include taking information from meetings and trainings back to the STEM Center and Science Success Center for dissemination. Run weekly reports (using e-advising, early warning, or other tools as needed/assigned) to identify students who need help and use that information to deliver services as described under (1) above. Provide summary reports monthly and quarterly to the direct supervisor regarding the number and kind of student visits conducted, outcomes of those visits, and general student success data. Provide analysis and advice about program and policy revision, and work to constantly improve services to students. Maintain up-to-date knowledge of policies, procedures, best practices, and research trends related to counseling for student success. Act as the resource person/knowledgeable expert for the unit on electronic counseling, academic coaching and related matters. Assist with the training of chairs of academic departments, faculty advisors and other staff members on the principles and practices of effective intrusive counseling to support student success, including the use of electronic counseling tools. Perform related duties as assigned by the direct supervisor/Dean of the College of Natural Sciences. Minimum Qualifications Education: Bachelor's degree. Experience: Possess (preferred) or quickly acquire knowledge of university academic requirements, including general education, major requirements and other requirements. Possess (preferred) or quickly acquire knowledge of university policies and procedures. Be familiar-through education, training and/or experience-with advising and advising techniques to assist, motivate, retain and graduate current students, including transfer students from community colleges. Have the ability to form strong connections with students and foster their personal and academic development. Have the ability to work in a fast-paced and dynamic environment; have a cooperative “team” approach and form strong working relationships with those in the office, around the campus and in the surrounding community. Competence in Microsoft Word, PowerPoint and Excel software and other computer-based tools is required; familiarity with a Peoplesoft/Oracle student records system and with electronic counseling software is desirable. Ability to follow written and oral instructions, make group presentations, and perform other assigned tasks as directed by the immediate supervisor. Preferred Qualifications Bachelor’s degree in STEM major (biology, chemistry, biochemistry, computer science, computer engineering, geological sciences, mathematics, physics) or a Master’s degree is desirable (particularly a Master’s degree in STEM subject, Psychology, or Educational Counseling). Experience in supplemental instruction or mentoring in STEM subjects is desirable. Benefits Include: Medical, Dental, Vision, Flex Cash option CalPERS Retirement and CalPers 457 Group Term Life/ Accidental Death & Dismemberment (AD&D) Holidays & Personal Holiday Vacation and Sick pay accruals Educational Assistance Benefit is based on availability of funding. Workers' Compensation, Unemployment Insurance, State Disability Insurance EQUAL OPPORTUNITY EMPLOYER University Enterprises Corporation at CSUSB is committed to a diverse workforce and affirmative action, and is an equal opportunity employer. UEC maintains and promotes a policy of non-discrimination and non-harassment on the basis of race, sex, gender, color, age, religion, national origin, ancestry, marital status, sexual orientation, physical or mental disability, pregnancy, medical condition, genetic characteristics, status as a disabled veteran, or disabled veteran of the Vietnam era. To view the UEC Affirmative Action Program, please contact UEC Human Resources at (909) 537-7589 Monday through Friday between the hours of 8:00am and 5:00pm. As an equal opportunity employer, University Enterprises Corporation at CSUSB (UEC) is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access UEC's career website as a result of your disability. You may request reasonable accommodations by calling UEC's Human Resources Manager at 909-537-7589. EEO AA Policy Statement Employment of Individuals with Disabilities and Protected Veterans Supplemental Information UEC is an EOE - Minority/Female/Disability/Veterans. This position will remain open until filled. This has been designated as a sensitive position. The selected candidate must successfully pass a thorough background investigation to include a criminal history check prior to appointment. Advertised: May 08 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary Reporting to the Senior Director of Online Recruitment, the Enrollment Counselor’s primary focus is to build relationships and recruit new or returning potential SJSU Online students by utilizing phone and internet technology. The Counselor works within a learner-focused student services model to ensure that fully online degree seekers experience integrated, seamless connections to the University from inquiry through admission. Through proactive outreach the Counselor serves as the University’s point of contact for online degree seekers, performing complex student services professional work to help potential students identify their appropriate program of study, address questions related to financial aid and transcript evaluation, determine initial eligibility following CSU regulations, policies and procedures, and fully support the applicant to resolve issues during the application process. The ideal candidate for this role will be an articulate, organized, results-driven, team player with the resiliency to maintain a high energy level on a high number of inbound/outbound calls, text messages, and emails daily to and from prospective online students. The ideal candidate will also have interpersonal skills to connect with prospective students on calls, openness to feedback, ability to listen actively for long periods of time, confidence, adaptability, and integrity. Key Responsibilities Provide excellent customer service to prospective students throughout the full admission recruitment process primarily via telephone Navigating through and maintaining SJSU Online’s Customer Relationship Management (CRM) system and automated phone system Updating student inquiry progression in SJSU Online’s databases Maintain a pipeline of students, which will include following a prescribed call plan and prioritizing prospective student’s needs Meet with prospective students to counsel on completing Admissions requirements, discusses academic programs, admission options, and financial aid opportunities and conducts online campus tours. Coordinates the compilation, tracking, and timely receipt of all required application materials for the application process (both domestic and international) for admission Reviews and determines completeness and validity for all required documents for admission, including residency status and data elements; enters results in CMS Receives, processes and deposits application fee payments Receives and processes documents for application fee waivers; makes determination re: waiver request Reviews/updates data regarding educational history and records components in CMS Maintains daily/weekly record of admissions processes to be completed and those that have been completed Communicates with the Recruitment Coordinator and Senior Director of Online Recruitment on processing or system issues Interprets and explains admission requirements, transfer credit evaluation policies, and enrollment policies to students, parents, campus community members and representatives from other colleges and institutions Provides high-level customer service to students by answering complex policy questions, outlining and troubleshooting various documents and batch processes, including transcripts and documents related to domestic and international admission processes Knowledge, Skills & Abilities Ability to communicate with constituents in a professional and respectful manner Knowledge regarding the scanning and processing of all documents required in the admission process, and how these documents affect an individual's application/admission status Ability to work with or learn the content management system and document processing (i.e.CMS, current versions of Google Office Suite, Microsoft Office (esp. Word and Excel); email and phone skills Excellent customer service and public relation skills Ability to listen and determine the true intent of a question and provide correct information Ability to handle multiple work priorities, organize and plan work and projects Ability to apply a wide variety of policies and procedures where specific guidelines may not exist Ability to advise students individually and in groups on routine matters where required Excellent oral and written communication skills Ability to travel evenings and weekends; possess valid driver’s license Ability to work evenings/weekends and have a flexible schedule Required Qualifications Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related Two years of work experience in admissions or educational recruitment. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. Preferred Qualifications Minimum of 1 year of experience in college admissions, recruitment or sales OR a minimum of 5 years of experience in an enrollment/admissions position in nontraditional higher education recruitment Experience working with non-traditional students 5 years of sales experience 6 months of call center experience in an in bound and out bound environment Experience in communicating admissions and or student services policies and procedures to community college, university, or high school constituents Compensation Classification: Student Services Professional II Anticipated Hiring Range: $4,610/month - $4,900/month CSU Salary Range: $4,610/month - $6,556/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: December 8, 2023 through January 2, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Dec 08 2023 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Job Summary Reporting to the Senior Director of Online Recruitment, the Enrollment Counselor’s primary focus is to build relationships and recruit new or returning potential SJSU Online students by utilizing phone and internet technology. The Counselor works within a learner-focused student services model to ensure that fully online degree seekers experience integrated, seamless connections to the University from inquiry through admission. Through proactive outreach the Counselor serves as the University’s point of contact for online degree seekers, performing complex student services professional work to help potential students identify their appropriate program of study, address questions related to financial aid and transcript evaluation, determine initial eligibility following CSU regulations, policies and procedures, and fully support the applicant to resolve issues during the application process. The ideal candidate for this role will be an articulate, organized, results-driven, team player with the resiliency to maintain a high energy level on a high number of inbound/outbound calls, text messages, and emails daily to and from prospective online students. The ideal candidate will also have interpersonal skills to connect with prospective students on calls, openness to feedback, ability to listen actively for long periods of time, confidence, adaptability, and integrity. Key Responsibilities Provide excellent customer service to prospective students throughout the full admission recruitment process primarily via telephone Navigating through and maintaining SJSU Online’s Customer Relationship Management (CRM) system and automated phone system Updating student inquiry progression in SJSU Online’s databases Maintain a pipeline of students, which will include following a prescribed call plan and prioritizing prospective student’s needs Meet with prospective students to counsel on completing Admissions requirements, discusses academic programs, admission options, and financial aid opportunities and conducts online campus tours. Coordinates the compilation, tracking, and timely receipt of all required application materials for the application process (both domestic and international) for admission Reviews and determines completeness and validity for all required documents for admission, including residency status and data elements; enters results in CMS Receives, processes and deposits application fee payments Receives and processes documents for application fee waivers; makes determination re: waiver request Reviews/updates data regarding educational history and records components in CMS Maintains daily/weekly record of admissions processes to be completed and those that have been completed Communicates with the Recruitment Coordinator and Senior Director of Online Recruitment on processing or system issues Interprets and explains admission requirements, transfer credit evaluation policies, and enrollment policies to students, parents, campus community members and representatives from other colleges and institutions Provides high-level customer service to students by answering complex policy questions, outlining and troubleshooting various documents and batch processes, including transcripts and documents related to domestic and international admission processes Knowledge, Skills & Abilities Ability to communicate with constituents in a professional and respectful manner Knowledge regarding the scanning and processing of all documents required in the admission process, and how these documents affect an individual's application/admission status Ability to work with or learn the content management system and document processing (i.e.CMS, current versions of Google Office Suite, Microsoft Office (esp. Word and Excel); email and phone skills Excellent customer service and public relation skills Ability to listen and determine the true intent of a question and provide correct information Ability to handle multiple work priorities, organize and plan work and projects Ability to apply a wide variety of policies and procedures where specific guidelines may not exist Ability to advise students individually and in groups on routine matters where required Excellent oral and written communication skills Ability to travel evenings and weekends; possess valid driver’s license Ability to work evenings/weekends and have a flexible schedule Required Qualifications Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related Two years of work experience in admissions or educational recruitment. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. Preferred Qualifications Minimum of 1 year of experience in college admissions, recruitment or sales OR a minimum of 5 years of experience in an enrollment/admissions position in nontraditional higher education recruitment Experience working with non-traditional students 5 years of sales experience 6 months of call center experience in an in bound and out bound environment Experience in communicating admissions and or student services policies and procedures to community college, university, or high school constituents Compensation Classification: Student Services Professional II Anticipated Hiring Range: $4,610/month - $4,900/month CSU Salary Range: $4,610/month - $6,556/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: December 8, 2023 through January 2, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Dec 08 2023 Pacific Standard Time Applications close: Closing Date/Time:
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
*SFSU INTERNAL APPLICANTS ONLY* Working Title Lead Academic Counselor SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department College Advising/DUEAP Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0 FTE) Work Schedule Monday - Friday ; 8am - 5pm Anticipated Hiring Range $6,019.00 - $6,615.00 Per Month ($72,228.00 - $79,380.00 Annually) Salary is commensurate with experience. Position Summary The Lead Academic Counselor works in the Undergraduate Advising Center (UAC) within the Division of Undergraduate Education and Academic Planning (DUEAP). The UAC serves as SF State’s primary advising location for undergraduates seeking academic advising. In collaboration with the Director of College Advisors, the Lead Academic Counselor supports and leads a team of academic advisors and counselors in providing individual and group advising to students in the College of Science and Engineering (CoSE). In addition, the Lead Academic Counselor also advises students with complex and often highly sensitive academic issues, using a high degree of professionalism, analytical skills, and knowledge to interpret campus/CSU policies and effectively resolve student concerns. The Lead Academic Counselor supports the University’s strategic plan by designing, leading, executing, and evaluating advising-related projects that result in improved student outcomes for retention, persistence, and degree completion. The Lead Academic Counselor reports directly to the Director of College Advisors, an advising manager in the Division of Undergraduate Education and Academic Planning. The incumbent functions under general supervision, but with a high degree of autonomy to organize work, set priorities and identify approaches to handle unusual situations. The Lead Academic Counselor works with staff, faculty and administrators to assess areas for service improvement and implement new initiatives. The incumbent also consults and liaises with other campus units to provide resolution for unique advising problems. The person holding this position applies intentional planning to address specific advising problems and identify solutions. Lastly, the Lead Academic Counselor is responsible for independently building and implementing a pre-health advising program, focusing on strengthening the pipeline of SF State students entering into health-related careers. Position Information Advising - The Lead Academic Counselor employs counseling techniques to facilitate and provide general academic advising services to at-risk students, with a focus on highly complex cases. The Lead Academic Counselor leads other advisors and assists in the organization and delivery of advising services. The incumbent will acquire and possess an in-depth knowledge of CSU/campus policy and degree programs/requirements to provide specialized advising to students, including: Interpreting highly complex CSU policies and applying it to unique student cases with no previously established precedent or practice. Assisting high-risk students with complex and sensitive concerns in course selection, major exploration, GE advising, petition consultation, and academic probation advising. Providing strategic planning and advanced academic advising for those high-risk students with complex issues around probation, disenrollment, reinstatement, withdrawal or any exceptions to policies. Diplomatically advise students on sensitive issues ranging Utilizing analytical and clinical skills in decision-making to identify/recommend appropriate corrective measures to alleviate academic challenges. Maintaining a strong command of advising and counseling techniques working with highly complex student cases involving academic, career, psychosocial, cultural, and financial concerns. Identifying critical or urgent matters (e.g. suicidal or hostile students) and take immediate action and/or make referrals. Building relationships with key individuals in support service departments (Disability Programs and Resource Center, Counseling and Psychological Services, Food+Shelter+Success, etc.). Advising incoming students at transfer student orientations during the summer and winter. Attending all campus-wide and DUEAP-sponsored advisor trainings to keep abreast of advising-related information and policies. Utilizing Navigator/EAB to manage individual and group student appointments and workshops; maintain advising summary reports in Navigator/EAB. Lead/Coordination - The Lead Academic Counselor, in consultation with their DUEAP manager, will communicate with faculty and departments in the College of Science and Engineering regarding advising strategies and initiatives. The Lead Academic Counselor will acquire and possess a working knowledge of degree programs to provide specialized consulting to other campus advising units. The incumbent will utilize high-functioning critical thinking skills to execute the following: Collaborate with the Director of College Advisors to lead and support a team of approximately 8 academic counselors/advisors (SSP IIs and SSP IIIs) and graduate interns Assist with coordinating daily advising operations for the COSE advising team in the Undergraduate Advising Center - Act as lead for the COSE advising team, providing regular support for advisors/counselors and keeping the Director of College Advisors informed about work progress and challenges Assist with leading advising projects for the COSE advising team and provide regular feedback to the Director of College Advisors regarding the execution and advancement of project-related work Meet bi-weekly with advisors/counselors on the CoSE advising team, providing support to resolve complex advising cases and checking in on projects Maintain schedules and assist with coordinating coverage when staff are sick or on vacation, as well as support the coordination of the COSE advising team’s involvement in campus-wide advising activities (New Student Orientation, Admissions-related events, etc.) Aid the Director of College Advisors in new staff training, ongoing support training, advisor development, and serve as an advising resource by providing advising policy updates to academic advisors/counselors and graduate interns Work with a high level of independence in responding to program-wide and student-focused issues by prioritizing, critically analyzing alternatives, projecting outcomes, and implementing solutions Pre-Health Advising Coordination - The Lead Academic Counselor will co-coordinate Pre-Health advising and programming for students to assist them in exploring their interests, skills, and goals and developing a plan to become a competitive applicant for their chosen health profession program. Through various formats, the incumbent will plan, facilitate, and oversee the smooth and efficient operation of Pre-Health events and projects designed to inform, support, and motivate students to become successful candidates for health professional schools. The Lead Academic Counselor will work in tangent with the other Pre-Health advising lead to provide the following: Develop, implement, execute, and evaluate new services for Pre-Health advising at SF State to help students make informed career decisions, including but not limited to: workshops, panels, guest speakers, organize visits from representatives of health professional school admissions offices, and moderate panels Serve as a point person to other offices on campus regarding health professions advising, prepare and present pre-health workshops, participate on panels as requested, and be a training resource for the campus advising community (60+ academic counselors/advisors) on Pre-Health professions and curricular pathways Maintain current knowledge of requirements for, and national and state trends in, professional school admissions for health professions and information pertaining to regional and national organizations (e.g., AAMC, AMCAS,) In collaboration with Career & Leadership Development (CLD), develop and maintain curricular content and application information on the Pre-Health Advising website for the campus, ensuring accuracy and relevance to career exploration and future education in various health professions Develop, Implement, Evaluate Advising Services - The Lead Academic Counselor will coordinate and implement special or new CoSE advising team and UAC advising projects. Other duties as assigned Minimum Qualifications Knowledge and Abilities: The following knowledge and abilities as well as those listed at lower levels in the Student Services Professional series are required for appointment to this classification. Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods. Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view. Possession of these knowledge and abilities is typically demonstrated through the Experience requirements below. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling. Education: Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related. Preferred Qualifications Master’s degree from an accredited university in counseling, higher education, student affairs, social work, or a related discipline. Desired Experience or Skills: Four years of progressively professional work experience in academic advising. The incumbent’s experience should give evidence of competence and indicate the potential for further growth. Two or more years of experience leading professional staff/academic counselors in a higher education environment. - Knowledge of student development and/or counseling theory and its application to academic counseling and student support services. Experience in creating and leading workshops/trainings and communicating complex information to faculty, staff, and students on an ongoing basis. Experience in planning, coordinating and executing projects, working with multiple stakeholders. - Experience supporting underrepresented, low-income and first-generation college students and coordinating programs to support the needs of this population. Demonstrated experience working effectively with people from diverse backgrounds. Ability to use conflict resolution skills and professional communication when resolving complex issues and de-escalating challenging interactions with students and campus partners. Knowledge of the California State University (CSU) System, San Francisco State University, and California secondary education. Knowledge of graduation requirements and processes, as well as the obstacles students face in college. Experience using PeopleSoft, EAB, Microsoft Office Suite, and advising-related software and technology (Assist.org, College Scheduler, etc.) Environmental/Physical/Special Regular work hours are 8am - 5pm, Monday through Friday with the ability to offer advising both inperson and remotely through Zoom. Schedule to be determined by advising manager in the Division of Undergraduate Education and Academic Planning. Ability to work occasional weekend hours and evening hours, if needed. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@sfsu.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. *SFSU INTERNAL APPLICANTS ONLY* Advertised: May 14 2024 Pacific Daylight Time Applications close: Closing Date/Time:
May 15, 2024
*SFSU INTERNAL APPLICANTS ONLY* Working Title Lead Academic Counselor SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department College Advising/DUEAP Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0 FTE) Work Schedule Monday - Friday ; 8am - 5pm Anticipated Hiring Range $6,019.00 - $6,615.00 Per Month ($72,228.00 - $79,380.00 Annually) Salary is commensurate with experience. Position Summary The Lead Academic Counselor works in the Undergraduate Advising Center (UAC) within the Division of Undergraduate Education and Academic Planning (DUEAP). The UAC serves as SF State’s primary advising location for undergraduates seeking academic advising. In collaboration with the Director of College Advisors, the Lead Academic Counselor supports and leads a team of academic advisors and counselors in providing individual and group advising to students in the College of Science and Engineering (CoSE). In addition, the Lead Academic Counselor also advises students with complex and often highly sensitive academic issues, using a high degree of professionalism, analytical skills, and knowledge to interpret campus/CSU policies and effectively resolve student concerns. The Lead Academic Counselor supports the University’s strategic plan by designing, leading, executing, and evaluating advising-related projects that result in improved student outcomes for retention, persistence, and degree completion. The Lead Academic Counselor reports directly to the Director of College Advisors, an advising manager in the Division of Undergraduate Education and Academic Planning. The incumbent functions under general supervision, but with a high degree of autonomy to organize work, set priorities and identify approaches to handle unusual situations. The Lead Academic Counselor works with staff, faculty and administrators to assess areas for service improvement and implement new initiatives. The incumbent also consults and liaises with other campus units to provide resolution for unique advising problems. The person holding this position applies intentional planning to address specific advising problems and identify solutions. Lastly, the Lead Academic Counselor is responsible for independently building and implementing a pre-health advising program, focusing on strengthening the pipeline of SF State students entering into health-related careers. Position Information Advising - The Lead Academic Counselor employs counseling techniques to facilitate and provide general academic advising services to at-risk students, with a focus on highly complex cases. The Lead Academic Counselor leads other advisors and assists in the organization and delivery of advising services. The incumbent will acquire and possess an in-depth knowledge of CSU/campus policy and degree programs/requirements to provide specialized advising to students, including: Interpreting highly complex CSU policies and applying it to unique student cases with no previously established precedent or practice. Assisting high-risk students with complex and sensitive concerns in course selection, major exploration, GE advising, petition consultation, and academic probation advising. Providing strategic planning and advanced academic advising for those high-risk students with complex issues around probation, disenrollment, reinstatement, withdrawal or any exceptions to policies. Diplomatically advise students on sensitive issues ranging Utilizing analytical and clinical skills in decision-making to identify/recommend appropriate corrective measures to alleviate academic challenges. Maintaining a strong command of advising and counseling techniques working with highly complex student cases involving academic, career, psychosocial, cultural, and financial concerns. Identifying critical or urgent matters (e.g. suicidal or hostile students) and take immediate action and/or make referrals. Building relationships with key individuals in support service departments (Disability Programs and Resource Center, Counseling and Psychological Services, Food+Shelter+Success, etc.). Advising incoming students at transfer student orientations during the summer and winter. Attending all campus-wide and DUEAP-sponsored advisor trainings to keep abreast of advising-related information and policies. Utilizing Navigator/EAB to manage individual and group student appointments and workshops; maintain advising summary reports in Navigator/EAB. Lead/Coordination - The Lead Academic Counselor, in consultation with their DUEAP manager, will communicate with faculty and departments in the College of Science and Engineering regarding advising strategies and initiatives. The Lead Academic Counselor will acquire and possess a working knowledge of degree programs to provide specialized consulting to other campus advising units. The incumbent will utilize high-functioning critical thinking skills to execute the following: Collaborate with the Director of College Advisors to lead and support a team of approximately 8 academic counselors/advisors (SSP IIs and SSP IIIs) and graduate interns Assist with coordinating daily advising operations for the COSE advising team in the Undergraduate Advising Center - Act as lead for the COSE advising team, providing regular support for advisors/counselors and keeping the Director of College Advisors informed about work progress and challenges Assist with leading advising projects for the COSE advising team and provide regular feedback to the Director of College Advisors regarding the execution and advancement of project-related work Meet bi-weekly with advisors/counselors on the CoSE advising team, providing support to resolve complex advising cases and checking in on projects Maintain schedules and assist with coordinating coverage when staff are sick or on vacation, as well as support the coordination of the COSE advising team’s involvement in campus-wide advising activities (New Student Orientation, Admissions-related events, etc.) Aid the Director of College Advisors in new staff training, ongoing support training, advisor development, and serve as an advising resource by providing advising policy updates to academic advisors/counselors and graduate interns Work with a high level of independence in responding to program-wide and student-focused issues by prioritizing, critically analyzing alternatives, projecting outcomes, and implementing solutions Pre-Health Advising Coordination - The Lead Academic Counselor will co-coordinate Pre-Health advising and programming for students to assist them in exploring their interests, skills, and goals and developing a plan to become a competitive applicant for their chosen health profession program. Through various formats, the incumbent will plan, facilitate, and oversee the smooth and efficient operation of Pre-Health events and projects designed to inform, support, and motivate students to become successful candidates for health professional schools. The Lead Academic Counselor will work in tangent with the other Pre-Health advising lead to provide the following: Develop, implement, execute, and evaluate new services for Pre-Health advising at SF State to help students make informed career decisions, including but not limited to: workshops, panels, guest speakers, organize visits from representatives of health professional school admissions offices, and moderate panels Serve as a point person to other offices on campus regarding health professions advising, prepare and present pre-health workshops, participate on panels as requested, and be a training resource for the campus advising community (60+ academic counselors/advisors) on Pre-Health professions and curricular pathways Maintain current knowledge of requirements for, and national and state trends in, professional school admissions for health professions and information pertaining to regional and national organizations (e.g., AAMC, AMCAS,) In collaboration with Career & Leadership Development (CLD), develop and maintain curricular content and application information on the Pre-Health Advising website for the campus, ensuring accuracy and relevance to career exploration and future education in various health professions Develop, Implement, Evaluate Advising Services - The Lead Academic Counselor will coordinate and implement special or new CoSE advising team and UAC advising projects. Other duties as assigned Minimum Qualifications Knowledge and Abilities: The following knowledge and abilities as well as those listed at lower levels in the Student Services Professional series are required for appointment to this classification. Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods. Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view. Possession of these knowledge and abilities is typically demonstrated through the Experience requirements below. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling. Education: Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related. Preferred Qualifications Master’s degree from an accredited university in counseling, higher education, student affairs, social work, or a related discipline. Desired Experience or Skills: Four years of progressively professional work experience in academic advising. The incumbent’s experience should give evidence of competence and indicate the potential for further growth. Two or more years of experience leading professional staff/academic counselors in a higher education environment. - Knowledge of student development and/or counseling theory and its application to academic counseling and student support services. Experience in creating and leading workshops/trainings and communicating complex information to faculty, staff, and students on an ongoing basis. Experience in planning, coordinating and executing projects, working with multiple stakeholders. - Experience supporting underrepresented, low-income and first-generation college students and coordinating programs to support the needs of this population. Demonstrated experience working effectively with people from diverse backgrounds. Ability to use conflict resolution skills and professional communication when resolving complex issues and de-escalating challenging interactions with students and campus partners. Knowledge of the California State University (CSU) System, San Francisco State University, and California secondary education. Knowledge of graduation requirements and processes, as well as the obstacles students face in college. Experience using PeopleSoft, EAB, Microsoft Office Suite, and advising-related software and technology (Assist.org, College Scheduler, etc.) Environmental/Physical/Special Regular work hours are 8am - 5pm, Monday through Friday with the ability to offer advising both inperson and remotely through Zoom. Schedule to be determined by advising manager in the Division of Undergraduate Education and Academic Planning. Ability to work occasional weekend hours and evening hours, if needed. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@sfsu.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. *SFSU INTERNAL APPLICANTS ONLY* Advertised: May 14 2024 Pacific Daylight Time Applications close: Closing Date/Time: