ABOUT THE POSITION: Senior Information Technology (IT) Technicians perform installation, diagnostic and maintenance activities for the City's data and telecommunications infrastructure, and regularly provide advanced technical and functional support, direction and leadership to other technical staff. THE CURRENT VACANCY: The current opening is in the Information Technology Department. The Senior IT Technician provides Tier 2 level support primarily for the Water and Parking departments, working closely with the City’s IT Technicians and Network System Analysts in resolving complex issues. This position also provides backup support to the Tier 2 Helpdesk, answering customer support calls and troubleshooting Helpdesk tickets. The Sr IT Technician is also - responsible for managing and creating new user accounts, assigning permissions, troubleshooting City server applications, providing Active Directory support and performing installation and upgrades of applications. THE IDEAL CANDIDATE: The ideal candidate is a quick learner, self-starter and multi-tasker with excellent time management and organization skills, and the ability to work cooperatively in this fast-paced, complex environment. Proven analytical skills successfully applied to identifying and defining information technology needs, troubleshooting and resolving complex user issues are a must, as are excellent oral and written communication skills to explain technical solutions to non-technical users, and the demonstrated ability to work well with others on a team. Additionally, the ideal candidate will possess:
At least three years of experience involving implementation and technical support of servers and applications within a Windows-based server environment.
Experience managing Active Directory, IIS and SQL-based applications, and a variety of LAN/WAN equipment within a complex network environment.
Experience managing any of the following areas: Skidata/AIMS parking software, Remote Desk Server/Terminal Services, Windows servers running in a virtual environment, WYSE Management Suite, Mitel/Shoretel PBX administration, Exchange, Office 365, and data networks with multiple subnets.
THE SELECTION PROCESS: The first step in the selection process will consist of a review of each applicant's employment application and supplemental questionnaire for minimum qualifications. Depending on the number and breadth of experience of the of applicants, the next step may consist of a thorough evaluation of training and experience as presented on the applications and responses to supplemental questions. Applicants scoring highest in this process will be invited to the next step in the process, which will include an interview and may include other assessments. First Interviews are anticipated to be held near the end of May with second interviews early June. HOW TO APPLY: Please complete a thoughtful, thorough Application and Supplemental Questionnaire submission. As part of the selection process, your responses to these questions will be scored using criteria specific to this position. Incomplete responses, or responses such as "See Resume" can result in disqualification from the selection process. For more information about this exciting opportunity, please contact Angela Dick, Human Resources Analyst, at adick@srcity.org .
Examples of Duties and Responsibilities
Research new technologies, ensuring compatibility with existing technology, making recommendations for implementation and performing cost analysis of licensing requirements;
perform server administration including install, optimize, upgrade, and maintain hardware, operating system software and client/server software; provision servers in virtual and physical environments;
perform application administration activities, such as creating, modifying, and deleting users, groups, resources, membership rights, security access, and database scripts, queries and reports for messaging systems, databases and web applications;
perform domain administration activities, such as assigning permissions and developing schema of users and groups;
assess, plan, test and implement projects such as new hardware and software upgrades including but not limited to servers, cameras and audio video equipment;
test commercial software and hardware, write product evaluations and recommendations for management review;
monitor performance of hardware, operating systems, database and application software and make recommendations to correct problems or improve performance;
plan, install, optimize, upgrade and maintain City wide desktop systems, mobile data computers and application software;
perform computer and mobile device forensics;
setup and maintain surveillance systems such as cameras, body worn cameras and door card access;
work with department personnel in recovery of video footage;
provide new camera specifications and purchasing of equipment;
setup and provide technical support for audio visual and broadcasting equipment;
establish and monitor procedures for data security and access to computer systems;
prepare documentation, procedures, reports, specifications, program descriptions, operating instructions, training materials, and user manuals;
perform as a functional team leader and coordinate project activities;
train staff and act as a technical resource to other staff;
provide second-level technical support, resolving escalated helpdesk incidents;
design backup and recovery procedures;
provide assistance to Network Systems Analysts to resolve network and /or telecommunications issues;
customize vendor software releases to meet City requirements;
consult with current and proposed systems users on the design and feasibility of proposed systems and modifications;
analyze client needs and identify alternatives;
estimate cost and timing of technology systems modifications;
prepare specifications and participate in Requests for Qualifications, Requests for Proposals and/or contracts or agreements for hardware and software;
determine data requirements for buildings;
coordinate network cable install and moves;
perform the duties of an Information Technology Technician as needed; and
perform related duties as assigned.
Apr 28, 2024
Full Time
ABOUT THE POSITION: Senior Information Technology (IT) Technicians perform installation, diagnostic and maintenance activities for the City's data and telecommunications infrastructure, and regularly provide advanced technical and functional support, direction and leadership to other technical staff. THE CURRENT VACANCY: The current opening is in the Information Technology Department. The Senior IT Technician provides Tier 2 level support primarily for the Water and Parking departments, working closely with the City’s IT Technicians and Network System Analysts in resolving complex issues. This position also provides backup support to the Tier 2 Helpdesk, answering customer support calls and troubleshooting Helpdesk tickets. The Sr IT Technician is also - responsible for managing and creating new user accounts, assigning permissions, troubleshooting City server applications, providing Active Directory support and performing installation and upgrades of applications. THE IDEAL CANDIDATE: The ideal candidate is a quick learner, self-starter and multi-tasker with excellent time management and organization skills, and the ability to work cooperatively in this fast-paced, complex environment. Proven analytical skills successfully applied to identifying and defining information technology needs, troubleshooting and resolving complex user issues are a must, as are excellent oral and written communication skills to explain technical solutions to non-technical users, and the demonstrated ability to work well with others on a team. Additionally, the ideal candidate will possess:
At least three years of experience involving implementation and technical support of servers and applications within a Windows-based server environment.
Experience managing Active Directory, IIS and SQL-based applications, and a variety of LAN/WAN equipment within a complex network environment.
Experience managing any of the following areas: Skidata/AIMS parking software, Remote Desk Server/Terminal Services, Windows servers running in a virtual environment, WYSE Management Suite, Mitel/Shoretel PBX administration, Exchange, Office 365, and data networks with multiple subnets.
THE SELECTION PROCESS: The first step in the selection process will consist of a review of each applicant's employment application and supplemental questionnaire for minimum qualifications. Depending on the number and breadth of experience of the of applicants, the next step may consist of a thorough evaluation of training and experience as presented on the applications and responses to supplemental questions. Applicants scoring highest in this process will be invited to the next step in the process, which will include an interview and may include other assessments. First Interviews are anticipated to be held near the end of May with second interviews early June. HOW TO APPLY: Please complete a thoughtful, thorough Application and Supplemental Questionnaire submission. As part of the selection process, your responses to these questions will be scored using criteria specific to this position. Incomplete responses, or responses such as "See Resume" can result in disqualification from the selection process. For more information about this exciting opportunity, please contact Angela Dick, Human Resources Analyst, at adick@srcity.org .
Examples of Duties and Responsibilities
Research new technologies, ensuring compatibility with existing technology, making recommendations for implementation and performing cost analysis of licensing requirements;
perform server administration including install, optimize, upgrade, and maintain hardware, operating system software and client/server software; provision servers in virtual and physical environments;
perform application administration activities, such as creating, modifying, and deleting users, groups, resources, membership rights, security access, and database scripts, queries and reports for messaging systems, databases and web applications;
perform domain administration activities, such as assigning permissions and developing schema of users and groups;
assess, plan, test and implement projects such as new hardware and software upgrades including but not limited to servers, cameras and audio video equipment;
test commercial software and hardware, write product evaluations and recommendations for management review;
monitor performance of hardware, operating systems, database and application software and make recommendations to correct problems or improve performance;
plan, install, optimize, upgrade and maintain City wide desktop systems, mobile data computers and application software;
perform computer and mobile device forensics;
setup and maintain surveillance systems such as cameras, body worn cameras and door card access;
work with department personnel in recovery of video footage;
provide new camera specifications and purchasing of equipment;
setup and provide technical support for audio visual and broadcasting equipment;
establish and monitor procedures for data security and access to computer systems;
prepare documentation, procedures, reports, specifications, program descriptions, operating instructions, training materials, and user manuals;
perform as a functional team leader and coordinate project activities;
train staff and act as a technical resource to other staff;
provide second-level technical support, resolving escalated helpdesk incidents;
design backup and recovery procedures;
provide assistance to Network Systems Analysts to resolve network and /or telecommunications issues;
customize vendor software releases to meet City requirements;
consult with current and proposed systems users on the design and feasibility of proposed systems and modifications;
analyze client needs and identify alternatives;
estimate cost and timing of technology systems modifications;
prepare specifications and participate in Requests for Qualifications, Requests for Proposals and/or contracts or agreements for hardware and software;
determine data requirements for buildings;
coordinate network cable install and moves;
perform the duties of an Information Technology Technician as needed; and
perform related duties as assigned.
LA County Sanitation District
Whittier, California, United States
JOB POSTING NOTICE OF EXTERNAL JOB OPPORTUNITY POSTING #SB-288-23E SUPERVISING INFORMATION TECHNOLOGY TECHNICIAN LOCATION: FACILITIES PLANNING DEPARTMENT, INFORMATION TECHNOLOGY SECTION, CUSTOMER SERVICES GROUP, JOINT ADMINISTRATION OFFICE, WHITTIER About Us: Los Angeles County Sanitation Districts (LACSD) is at the forefront of environmental protection, serving the communities of Los Angeles County. As a leader in sustainability and innovation, we are committed to delivering exceptional service while safeguarding the environment for future generations. Role Overview: Are you a seasoned IT professional with a passion for leadership and technical excellence? We are seeking an experienced individual to join our team as a Supervising Information Technology Technician. In this pivotal role, you will lead our IT Customer Services group, overseeing the efficient management of service requests, and spearheading critical projects to enhance our IT infrastructure. Key Responsibilities: Efficiently manage service requests in our Help Desk ticketing system, ensuring timely resolution. Supervise and coordinate a team of technician-level staff members in a central IT environment. Provide clear direction, motivation, and guidance to team members, fostering a culture of collaboration and excellence. Oversee desktop support, software licensing, hardware assets inventory, and administrative duties. Lead exciting projects, including the replacement of replacement of one third of the Districts desktop computers, approximately 800 hardware units, and the deployment of RFID technology for assets tracking. Uphold a customer-centric approach to incident and problem management, ensuring the delivery of exceptional service to end-users. Join our team at the Los Angeles County Sanitation Districts and become an integral part of our mission to convert waste into valuable resources such as recycled water, green energy, and recycled materials. This is an exceptional opportunity to not only advance your career but also to contribute to community sustainability. ESSENTIAL FUNCTIONS: To provide direct supervision, coordinate and monitor the work of Information Technology staff engaged in a variety of customer support activities. JOB SUMMARY: The major job duties are listed below. For a detailed list, please see the job description. Under the direction of an Information Technology Supervisor or higher classification, the incumbent will: Train and assess the performance of subordinate staff Plan, organize, schedule, and assign work to subordinate staff Monitor users’ requests or problems reported at the Help Desk to ensure proper assignment, escalation, routing, and timely completion Enforce Districts computing standards, policies, and procedures Investigate computer equipment failures and malfunctions Manage the procurement and inventory of all desktop hardware and software assets Attend and participate in meetings between IT and user groups and provide status updates on requests, issues, and projects Develop and distribute announcements and notifications to Districts staff regarding IT systems’ implementations, updates, and outages Continuously refine the service request process to improve the response time to customer requests Review the Service Requests metrics periodically with the IT Supervisor and Section head MINIMUM QUALIFICATIONS Candidates must possess all of the following: A valid California Class C driver license Five (5) years of experience operating, installing, configuring, monitoring, testing and maintaining a centralized computer, telecommunications or network system including one year in a lead capacity Note: A bachelor's degree in Computer Science or closely related field from an accredited college may substitute for three (3) years of the required experience Desirable Qualifications: Combination of technical expertise, leadership skills, and interpersonal abilities Five (5) or more years of experience supervising a team of technician-level staff members within a central IT environment serving multiple clients/departments Demonstrated ability to multi-task with a customer-centric approach to incident and problem management Completion of leadership training classes within the last 12 months Knowledge of IT Service Management framework Possession of an IT Information Library 4 Foundation or higher certification is a plus Effective communication, problem-solving, and customer service skills for interacting with both team members and end-users Demonstrated leadership qualities including clear direction, motivation, and conflict resolution Adaptability, empathy, and a commitment to ongoing training and quality assurance to effectively lead the team and contribute to the success of the IT department EXAMPLES OF ASSESSMENT CRITERIA The competitive selection process may cover: Knowledge of : Principles and practices of supervision Operating and monitoring computer, network, telecommunications, and related equipment Scheduling Program planning and systems analyses Capabilities and operational procedures used in a computer center Ability to : Interact effectively with management user departments and technical and non-technical staff Plan, assign, and oversee the work of subordinates Administer and communicate policies and procedures Oversee multiple projects to meet projected deadlines ADDITIONAL INFORMATION This posting will remain open until vacancy is filled and is subject to closure without notice. SELECTION PROCESS: All applications will be reviewed to determine if the conditions and qualifications for testing are met. The selection process will consist of a writing project weighted at 30% and an interview weighted at 70%. The writing project is tentatively scheduled for Tuesday, March 12. The interviews are tentatively scheduled for the week of March 18. TO APPLY: Please apply online at governmentjobs.com within this application period. By using the online application system you will receive confirmation via e-mail that your application was received for this position. Resumes will not be accepted in lieu of a completed LACSD Employment Application or online application. Check your email regularly throughout the recruitment process as notifications may be sent via e-mail. Please verify that your registered email address is accurate and current. To ensure proper delivery, add info@governmentjobs.com to your contact list. NOTE: The individual(s) recommended for hire must undergo a job-related pre-employment physical, as well as a reference check, background check, DMV report, and a drug test. For questions regarding this recruitment, please contact Sareen Baghikian at SBaghikian@lacsd.org . As an equal opportunity employer, the Districts strongly encourage people with disabilities and people from historically marginalized communities to apply. To learn more about how the Sanitation Districts converts waste into resources, please visit the following video: Converting Waste into Resources . RETIREMENT CALPERS: The Districts belong to the California Public Employees' Retirement System (CalPERS), and all monthly status new hires will be enrolled in CalPERS. Most new hires will be enrolled in the defined benefit formula of 2% @ 62 in accordance with the Public Employees’ Pension Reform Act (PEPRA) and are required to contribute to the plan (7.75% for the 23/24 fiscal year). Those who qualify based on current or previous public service may be enrolled in the defined benefit formula in place on December 31, 2012, which was 2% @ 55 and are considered “classic” members. For “classic” members, the Districts pay the “employee share.” Please contact the Human Resources Department for more information regarding contribution rates. Although Districts employees are exempt from Social Security, employees are required by federal law to contribute a percentage of their salary for Medicare coverage. DEFERRED COMP MATCH: For some bargaining units, the Districts provides a matching contribution to an eligible deferred compensation plan pursuant to Section 457 of the Internal Revenue Code. The match with each paycheck will be the lesser of: 3% of the employee's base monthly salary as listed in the Salary Schedule; and the amount the employee is contributing with that paycheck. The annual total combined employee and employer contribution are subject to IRS limits. COMPENSATION Employees receive annual salary increases until reaching step 5 of the salary range and are provided with opportunities to promote. Cost of living adjustments are implemented annually in accordance with labor agreements. HEALTH INSURANCE MEDICAL: Districts paid. Employees may choose from several HMO and Indemnity plans. As of January 1, 2024, the Districts contribute $2,202.87 per month for medical insurance. Depending on the choice of health plan, the Districts contribution covers all or a large portion of the premium for family coverage. DENTAL: Districts paid. The Districts pay the full premium for employee and dependent coverage for a prepaid dental program which provides for most routine dental care through a panel of contracting dentists with no deductibles. Employees are eligible to enroll in an indemnity plan if requested within thirty days after completion of three years of employment (sooner for some bargaining units), or during subsequent open enrollment periods. VISION: Employee paid. LIFE: The Districts pay for a term life policy. Employees can buy additional types and amounts of life insurance coverage at group rates. LEAVE TIME VACATION: Employees receive 88 hours of paid vacation after one full year of service, increasing up to 128 hours per year after five years, 168 hours per year after 15 years and up to 208 hours after 25 years. Prior to one year of full service, employees are given partial vacation time on January 1, based on the time worked in the preceding year. SICK LEAVE : Eight hours of full-pay sick leave per month. PERSONAL LEAVE: Employees may use up to 24 hours per calendar year from current sick leave for personal reasons. Some bargaining units allow up to 40 hours per calendar year from current sick leave for personal reasons. HOLIDAYS 13 paid holidays and one-half paid holiday depending on the employee's work schedule. TUITION REIMBURSEMENT Employees may be eligible for tuition reimbursement for approved accredited course work. STUDENT LOAN PAYMENT REIMBURSEMENT For some bargaining units, the Districts will provide student loan payment reimbursements for principal or interest paid by the employee on a qualified education loan incurred by the employee for the education of the employee. The annual maximum reimbursement is $5,250 and the lifetime reimbursement limit is $21,000. WORK ENVIRONMENT & OTHER BENEFITS A rewarding career contributing to society and the environment. Flexible work schedules (e.g. 9/80 schedule) depending on the worksite. Clear policies and procedures. Health and safety programs. Carpool opportunities with monetary incentives depending on the worksite. More detailed benefits information can be found here: Districts Benefits NOTE: The provisions of this posting do not constitute an expressed or implied contract. Any provision contained in this posting may be modified and/or revoked without notice. Updated December 29, 2023 Closing Date/Time: Continuous
Mar 07, 2024
Full Time
JOB POSTING NOTICE OF EXTERNAL JOB OPPORTUNITY POSTING #SB-288-23E SUPERVISING INFORMATION TECHNOLOGY TECHNICIAN LOCATION: FACILITIES PLANNING DEPARTMENT, INFORMATION TECHNOLOGY SECTION, CUSTOMER SERVICES GROUP, JOINT ADMINISTRATION OFFICE, WHITTIER About Us: Los Angeles County Sanitation Districts (LACSD) is at the forefront of environmental protection, serving the communities of Los Angeles County. As a leader in sustainability and innovation, we are committed to delivering exceptional service while safeguarding the environment for future generations. Role Overview: Are you a seasoned IT professional with a passion for leadership and technical excellence? We are seeking an experienced individual to join our team as a Supervising Information Technology Technician. In this pivotal role, you will lead our IT Customer Services group, overseeing the efficient management of service requests, and spearheading critical projects to enhance our IT infrastructure. Key Responsibilities: Efficiently manage service requests in our Help Desk ticketing system, ensuring timely resolution. Supervise and coordinate a team of technician-level staff members in a central IT environment. Provide clear direction, motivation, and guidance to team members, fostering a culture of collaboration and excellence. Oversee desktop support, software licensing, hardware assets inventory, and administrative duties. Lead exciting projects, including the replacement of replacement of one third of the Districts desktop computers, approximately 800 hardware units, and the deployment of RFID technology for assets tracking. Uphold a customer-centric approach to incident and problem management, ensuring the delivery of exceptional service to end-users. Join our team at the Los Angeles County Sanitation Districts and become an integral part of our mission to convert waste into valuable resources such as recycled water, green energy, and recycled materials. This is an exceptional opportunity to not only advance your career but also to contribute to community sustainability. ESSENTIAL FUNCTIONS: To provide direct supervision, coordinate and monitor the work of Information Technology staff engaged in a variety of customer support activities. JOB SUMMARY: The major job duties are listed below. For a detailed list, please see the job description. Under the direction of an Information Technology Supervisor or higher classification, the incumbent will: Train and assess the performance of subordinate staff Plan, organize, schedule, and assign work to subordinate staff Monitor users’ requests or problems reported at the Help Desk to ensure proper assignment, escalation, routing, and timely completion Enforce Districts computing standards, policies, and procedures Investigate computer equipment failures and malfunctions Manage the procurement and inventory of all desktop hardware and software assets Attend and participate in meetings between IT and user groups and provide status updates on requests, issues, and projects Develop and distribute announcements and notifications to Districts staff regarding IT systems’ implementations, updates, and outages Continuously refine the service request process to improve the response time to customer requests Review the Service Requests metrics periodically with the IT Supervisor and Section head MINIMUM QUALIFICATIONS Candidates must possess all of the following: A valid California Class C driver license Five (5) years of experience operating, installing, configuring, monitoring, testing and maintaining a centralized computer, telecommunications or network system including one year in a lead capacity Note: A bachelor's degree in Computer Science or closely related field from an accredited college may substitute for three (3) years of the required experience Desirable Qualifications: Combination of technical expertise, leadership skills, and interpersonal abilities Five (5) or more years of experience supervising a team of technician-level staff members within a central IT environment serving multiple clients/departments Demonstrated ability to multi-task with a customer-centric approach to incident and problem management Completion of leadership training classes within the last 12 months Knowledge of IT Service Management framework Possession of an IT Information Library 4 Foundation or higher certification is a plus Effective communication, problem-solving, and customer service skills for interacting with both team members and end-users Demonstrated leadership qualities including clear direction, motivation, and conflict resolution Adaptability, empathy, and a commitment to ongoing training and quality assurance to effectively lead the team and contribute to the success of the IT department EXAMPLES OF ASSESSMENT CRITERIA The competitive selection process may cover: Knowledge of : Principles and practices of supervision Operating and monitoring computer, network, telecommunications, and related equipment Scheduling Program planning and systems analyses Capabilities and operational procedures used in a computer center Ability to : Interact effectively with management user departments and technical and non-technical staff Plan, assign, and oversee the work of subordinates Administer and communicate policies and procedures Oversee multiple projects to meet projected deadlines ADDITIONAL INFORMATION This posting will remain open until vacancy is filled and is subject to closure without notice. SELECTION PROCESS: All applications will be reviewed to determine if the conditions and qualifications for testing are met. The selection process will consist of a writing project weighted at 30% and an interview weighted at 70%. The writing project is tentatively scheduled for Tuesday, March 12. The interviews are tentatively scheduled for the week of March 18. TO APPLY: Please apply online at governmentjobs.com within this application period. By using the online application system you will receive confirmation via e-mail that your application was received for this position. Resumes will not be accepted in lieu of a completed LACSD Employment Application or online application. Check your email regularly throughout the recruitment process as notifications may be sent via e-mail. Please verify that your registered email address is accurate and current. To ensure proper delivery, add info@governmentjobs.com to your contact list. NOTE: The individual(s) recommended for hire must undergo a job-related pre-employment physical, as well as a reference check, background check, DMV report, and a drug test. For questions regarding this recruitment, please contact Sareen Baghikian at SBaghikian@lacsd.org . As an equal opportunity employer, the Districts strongly encourage people with disabilities and people from historically marginalized communities to apply. To learn more about how the Sanitation Districts converts waste into resources, please visit the following video: Converting Waste into Resources . RETIREMENT CALPERS: The Districts belong to the California Public Employees' Retirement System (CalPERS), and all monthly status new hires will be enrolled in CalPERS. Most new hires will be enrolled in the defined benefit formula of 2% @ 62 in accordance with the Public Employees’ Pension Reform Act (PEPRA) and are required to contribute to the plan (7.75% for the 23/24 fiscal year). Those who qualify based on current or previous public service may be enrolled in the defined benefit formula in place on December 31, 2012, which was 2% @ 55 and are considered “classic” members. For “classic” members, the Districts pay the “employee share.” Please contact the Human Resources Department for more information regarding contribution rates. Although Districts employees are exempt from Social Security, employees are required by federal law to contribute a percentage of their salary for Medicare coverage. DEFERRED COMP MATCH: For some bargaining units, the Districts provides a matching contribution to an eligible deferred compensation plan pursuant to Section 457 of the Internal Revenue Code. The match with each paycheck will be the lesser of: 3% of the employee's base monthly salary as listed in the Salary Schedule; and the amount the employee is contributing with that paycheck. The annual total combined employee and employer contribution are subject to IRS limits. COMPENSATION Employees receive annual salary increases until reaching step 5 of the salary range and are provided with opportunities to promote. Cost of living adjustments are implemented annually in accordance with labor agreements. HEALTH INSURANCE MEDICAL: Districts paid. Employees may choose from several HMO and Indemnity plans. As of January 1, 2024, the Districts contribute $2,202.87 per month for medical insurance. Depending on the choice of health plan, the Districts contribution covers all or a large portion of the premium for family coverage. DENTAL: Districts paid. The Districts pay the full premium for employee and dependent coverage for a prepaid dental program which provides for most routine dental care through a panel of contracting dentists with no deductibles. Employees are eligible to enroll in an indemnity plan if requested within thirty days after completion of three years of employment (sooner for some bargaining units), or during subsequent open enrollment periods. VISION: Employee paid. LIFE: The Districts pay for a term life policy. Employees can buy additional types and amounts of life insurance coverage at group rates. LEAVE TIME VACATION: Employees receive 88 hours of paid vacation after one full year of service, increasing up to 128 hours per year after five years, 168 hours per year after 15 years and up to 208 hours after 25 years. Prior to one year of full service, employees are given partial vacation time on January 1, based on the time worked in the preceding year. SICK LEAVE : Eight hours of full-pay sick leave per month. PERSONAL LEAVE: Employees may use up to 24 hours per calendar year from current sick leave for personal reasons. Some bargaining units allow up to 40 hours per calendar year from current sick leave for personal reasons. HOLIDAYS 13 paid holidays and one-half paid holiday depending on the employee's work schedule. TUITION REIMBURSEMENT Employees may be eligible for tuition reimbursement for approved accredited course work. STUDENT LOAN PAYMENT REIMBURSEMENT For some bargaining units, the Districts will provide student loan payment reimbursements for principal or interest paid by the employee on a qualified education loan incurred by the employee for the education of the employee. The annual maximum reimbursement is $5,250 and the lifetime reimbursement limit is $21,000. WORK ENVIRONMENT & OTHER BENEFITS A rewarding career contributing to society and the environment. Flexible work schedules (e.g. 9/80 schedule) depending on the worksite. Clear policies and procedures. Health and safety programs. Carpool opportunities with monetary incentives depending on the worksite. More detailed benefits information can be found here: Districts Benefits NOTE: The provisions of this posting do not constitute an expressed or implied contract. Any provision contained in this posting may be modified and/or revoked without notice. Updated December 29, 2023 Closing Date/Time: Continuous
San Diego State University
5500 Campanile Drive, San Diego, CA 92182, USA
Position Summary Under direct supervision of the Associate Director, IT Services, User Support, the Learning Environments Support Technician provides classroom support to faculty and college IT staff. The Support Technician contributes to the construction, maintenance, and support of instructional technology systems, and assists with day-to-day operations of the equipment loan service. The position also contributes to video conferencing, special events, and evening support as needed. This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Work hours are Monday-Thursday 1:00pm-10:00pm and Friday 10:00am-4:30pm. During the Summer and Winter breaks, work hours will be Monday-Friday 8:00am-4:30pm. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The mission of the Information Technology Division is to develop the long-term infrastructure, services, and strategy necessary to support the University’s mission of learning, discovery, and engagement. The IT Division has the stewardship responsibility for core IT assets on campus and the obligation to provide the services, training, and community building necessary to realize the benefits of those investments across the San Diego State University community. IT Services, User Support combines technical expertise, customer service, and proactive problem-solving to enhance the overall technology experience for the SDSU community. This includes help desk operations, desktop services, and designing and maintaining effective learning environments. The IT Division is made up of 184 staff and 28 administrators. For more information regarding the IT Division, click here . Education and Experience To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Key Qualifications Experience in the operation and maintenance of a broad range of audio and video equipment, including distribution and projection systems. Experience with the design, fabrication, and retrofitting of Smart Classroom or classroom audiovisual systems. Experience evaluating and recommending audiovisual equipment for Smart Classroom or classroom systems. Experience providing academic technology support in a higher education setting. Experience preparing diagrams and appropriate documentation (e.g. line drawings, floor plans, parts list, work plans) for Smart Classroom or classroom design and development projects Licenses/Certifications Required California driver’s license. Certification of completion of driver safety training as required by CSU Office of Risk Management must be obtained as soon as possible after hire date. Compensation and Benefits Starting salary upon appointment is not expected to exceed $4,334 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $3,899 - $7,506 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on May 24, 2024. To receive full consideration, apply by May 23, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Taylor Jaress at tjaress@sdsu.edu . Advertised: May 09 2024 Pacific Daylight Time Applications close: Closing Date/Time:
May 10, 2024
Position Summary Under direct supervision of the Associate Director, IT Services, User Support, the Learning Environments Support Technician provides classroom support to faculty and college IT staff. The Support Technician contributes to the construction, maintenance, and support of instructional technology systems, and assists with day-to-day operations of the equipment loan service. The position also contributes to video conferencing, special events, and evening support as needed. This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Work hours are Monday-Thursday 1:00pm-10:00pm and Friday 10:00am-4:30pm. During the Summer and Winter breaks, work hours will be Monday-Friday 8:00am-4:30pm. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The mission of the Information Technology Division is to develop the long-term infrastructure, services, and strategy necessary to support the University’s mission of learning, discovery, and engagement. The IT Division has the stewardship responsibility for core IT assets on campus and the obligation to provide the services, training, and community building necessary to realize the benefits of those investments across the San Diego State University community. IT Services, User Support combines technical expertise, customer service, and proactive problem-solving to enhance the overall technology experience for the SDSU community. This includes help desk operations, desktop services, and designing and maintaining effective learning environments. The IT Division is made up of 184 staff and 28 administrators. For more information regarding the IT Division, click here . Education and Experience To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Key Qualifications Experience in the operation and maintenance of a broad range of audio and video equipment, including distribution and projection systems. Experience with the design, fabrication, and retrofitting of Smart Classroom or classroom audiovisual systems. Experience evaluating and recommending audiovisual equipment for Smart Classroom or classroom systems. Experience providing academic technology support in a higher education setting. Experience preparing diagrams and appropriate documentation (e.g. line drawings, floor plans, parts list, work plans) for Smart Classroom or classroom design and development projects Licenses/Certifications Required California driver’s license. Certification of completion of driver safety training as required by CSU Office of Risk Management must be obtained as soon as possible after hire date. Compensation and Benefits Starting salary upon appointment is not expected to exceed $4,334 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $3,899 - $7,506 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on May 24, 2024. To receive full consideration, apply by May 23, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Taylor Jaress at tjaress@sdsu.edu . Advertised: May 09 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Sonoma County, CA
Santa Rosa, California, United States
Position Information The County of Sonoma's Department of Health Services is hiring for an experienced Health Information Technology and Security Analyst! Starting salary up to $56.32/hour ($117,546/year) and a competitive total compensation package!* As a Health Information Technology and Security Analyst, you will perform security-related monitoring, auditing, reporting, response, mitigation, and prevention tasks on an ongoing basis to ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other information privacy and security regulations. Additional responsibilities include: Implementing security-group management and role-based access including analysis, maintenance, and monitoring to ensure appropriate and controlled access to sensitive information and systems Monitoring daily activity on county networks, websites, shared drives, and servers and responding as appropriate Monitoring activity on Electronic Health Records (EHR) systems Reviewing vulnerability scan reports and working with internal and external stakeholders to address identified vulnerabilities Performing data classification management, including identifying where all protected data resides within the department and ensuring it is in appropriate locations Incident reporting and response in coordination with the Department of Health Services Privacy and Security Officer Hardware management for all hardware that can access or store personal identifiable information Serve as the system administrator and subject matter expert for the Governance/Risk/Compliance (GRC) Software System Provide staff training on known threats based on risk analysis Advise senior management on matters related to information/data security As an ideal candidate to join the team, you possess a strong analytical mindset, along with the ability to understand current technologies and issues related to systems and cyber security. In addition, you possess: Experience developing and maintaining information technology systems in a multi-platform information systems environment A deep understanding of cyber security concepts Experience with the Health Insurance Portability and Accountability Act (HIPAA) Attention to detail to ensure that all threat vectors are assessed Extensive communication skills to help communicate technical issues to non-technical staff Ability to problem solve by finding the root cause of issues that arise Understanding that data security has a customer focus Note: In addition to the above qualities, it is highly desirable that the ideal candidate possess an IT Security Certification such as Certified Information Systems Security Professional (CISSP), Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM), CompTIA Security+, or other recognized IT Security, Business Analysis, or Data Security certifications. What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . This recruitment is being conducted to fill a Health Information Technology and Security Analyst position in the Department of Health Services. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service Title for this position is Department Information Systems Specialist II. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Any combination of training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally this would include: Education: The equivalent to completion of twelve semester or eighteen quarter units in information systems, computer science or closely related field; AND Experience: Two years of experience in developing and maintaining information technology systems in a multi-platform information systems environment, including at least one year of experience developing and/or modifying applications. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Knowledge of: IT systems components and architecture; customer support techniques; basic network principles; commonly used software applications; system performance monitoring and troubleshooting; technical documentation methods and procedures; IT systems security methods and techniques; oral and written communication techniques; network equipment, tools and peripherals; operating systems installation and configuration procedures; installation, configuration, and maintenance of desktop components; operating environments; commonly used query languages; data management concepts and methods; server maintenance techniques; file formats used in the delivery of Web content; browser technical requirements. Ability to: efficiently troubleshoot system problems; provide training to other technical staff; communicate factual and procedural information clearly, orally and in writing; gather and analyze basic facts and draw conclusions; install, configure, and test software on customer workstations; prepare and update manuals, instructions, and operating procedures; provide information and assistance to customers; ensure the application of appropriate security measures in accord with established procedures; assist in implementing and maintaining network and systems services; monitor network and systems performance and troubleshoot minor problems; document and initiate response to security problems; provide guidance and training to customers in accessing network and systems services; assist customers in installing and using applications; maintain database operations; assist in returning disrupted database systems to normal operations; create reports and manipulate data in response to customer requirements; convert user-developed content into workable Web pages; carry out server maintenance functions; test new browser versions for compatibility with existing services. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: SZ HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 5/13/2024 11:59 PM Pacific
Apr 30, 2024
Full Time
Position Information The County of Sonoma's Department of Health Services is hiring for an experienced Health Information Technology and Security Analyst! Starting salary up to $56.32/hour ($117,546/year) and a competitive total compensation package!* As a Health Information Technology and Security Analyst, you will perform security-related monitoring, auditing, reporting, response, mitigation, and prevention tasks on an ongoing basis to ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other information privacy and security regulations. Additional responsibilities include: Implementing security-group management and role-based access including analysis, maintenance, and monitoring to ensure appropriate and controlled access to sensitive information and systems Monitoring daily activity on county networks, websites, shared drives, and servers and responding as appropriate Monitoring activity on Electronic Health Records (EHR) systems Reviewing vulnerability scan reports and working with internal and external stakeholders to address identified vulnerabilities Performing data classification management, including identifying where all protected data resides within the department and ensuring it is in appropriate locations Incident reporting and response in coordination with the Department of Health Services Privacy and Security Officer Hardware management for all hardware that can access or store personal identifiable information Serve as the system administrator and subject matter expert for the Governance/Risk/Compliance (GRC) Software System Provide staff training on known threats based on risk analysis Advise senior management on matters related to information/data security As an ideal candidate to join the team, you possess a strong analytical mindset, along with the ability to understand current technologies and issues related to systems and cyber security. In addition, you possess: Experience developing and maintaining information technology systems in a multi-platform information systems environment A deep understanding of cyber security concepts Experience with the Health Insurance Portability and Accountability Act (HIPAA) Attention to detail to ensure that all threat vectors are assessed Extensive communication skills to help communicate technical issues to non-technical staff Ability to problem solve by finding the root cause of issues that arise Understanding that data security has a customer focus Note: In addition to the above qualities, it is highly desirable that the ideal candidate possess an IT Security Certification such as Certified Information Systems Security Professional (CISSP), Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM), CompTIA Security+, or other recognized IT Security, Business Analysis, or Data Security certifications. What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . This recruitment is being conducted to fill a Health Information Technology and Security Analyst position in the Department of Health Services. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service Title for this position is Department Information Systems Specialist II. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Any combination of training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally this would include: Education: The equivalent to completion of twelve semester or eighteen quarter units in information systems, computer science or closely related field; AND Experience: Two years of experience in developing and maintaining information technology systems in a multi-platform information systems environment, including at least one year of experience developing and/or modifying applications. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Knowledge of: IT systems components and architecture; customer support techniques; basic network principles; commonly used software applications; system performance monitoring and troubleshooting; technical documentation methods and procedures; IT systems security methods and techniques; oral and written communication techniques; network equipment, tools and peripherals; operating systems installation and configuration procedures; installation, configuration, and maintenance of desktop components; operating environments; commonly used query languages; data management concepts and methods; server maintenance techniques; file formats used in the delivery of Web content; browser technical requirements. Ability to: efficiently troubleshoot system problems; provide training to other technical staff; communicate factual and procedural information clearly, orally and in writing; gather and analyze basic facts and draw conclusions; install, configure, and test software on customer workstations; prepare and update manuals, instructions, and operating procedures; provide information and assistance to customers; ensure the application of appropriate security measures in accord with established procedures; assist in implementing and maintaining network and systems services; monitor network and systems performance and troubleshoot minor problems; document and initiate response to security problems; provide guidance and training to customers in accessing network and systems services; assist customers in installing and using applications; maintain database operations; assist in returning disrupted database systems to normal operations; create reports and manipulate data in response to customer requirements; convert user-developed content into workable Web pages; carry out server maintenance functions; test new browser versions for compatibility with existing services. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: SZ HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 5/13/2024 11:59 PM Pacific
CITY OF ESCONDIDO, CA
City of Escondido, California, United States
Summary This position is open until filled. A first review of applications will take place during the week of April 29, 2024. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Network Systems Technician I: $5,226 - $7,004 per month Network Systems Technician II: $5,628 - $7,542 per month Network Systems Technician III: $5,913 - $7,924 per month If you want to join a hardworking team that shares a commitment to provide top-quality municipal services in a prime North County location, consider a career with the City of Escondido. We have an opening for the position of Network Systems Technician I/II/III in our Information Systems Department/Network & System Administration Division. For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's website. Summary Description Under supervision (Network Systems Technician I) or general supervision (Network Systems Technician II), provides liaison and technical assistance to system users for computer, phone and network related problems; consults with department representative to determine hardware/software requirements and develops specifications; sets up, configures and provides support for desktop computer equipment including hardware, software and peripheral equipment; upgrades existing hardware and software; provides technical assistance in support of networked systems; and works on network projects as needed. DISTINGUISHING CHARACTERISTICS Network Systems Technician I: This is the entry level class in the Network Systems Technician series. This class performs the more routine tasks and duties assigned to positions within the series including setting up and configuring desktop computers and performing routine maintenance on the network system. Positions at this level are not expected to function with the same amount of program knowledge or skill level as positions allocated to the Network Systems Technician II level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. Advancement to the "II" level is based on demonstrated proficiency in performing the assigned functions, and is at the discretion of higher level supervisory or management staff. Network Systems Technician II: This is the full journey level class in the Network Systems Technician series performing the full range of duties with only occasional instruction or assistance. Positions at this level are distinguished from the Network Systems Technician I by the performance of the full range of duties as assigned as well as having responsibility for maintaining a network in an assigned area including ensuring connectivity with the City network, VoIP phone system, maintaining the network servers, routers, and switches, identifying and resolving computer and network problems, maintaining and enforcing network security, and participating in network project as needed. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Work is normally reviewed only on completion and for overall results. Positions in this class series are flexibly staffed and positions at the Network Systems Technician II level are normally filled by advancement from the Network Systems Technician I level and require completion of a recognized certification program or additional specialized course work and training that provides a comparable level of knowledge. Network Systems Technician III: This is the advanced journey level class in Network Systems Technician series. Positions at this level require demonstrated ability to perform the full range of duties as well as the full range of complex technician duties. Positions at this level are distinguished from the Network Systems Technician II by their ability to lead teams, manage projects, and find technology solutions. They have both the technical skills and leadership qualities to mentor and lead group projects. Positions in this class series are flexibly staffed and positions at the Network Systems Technician III level are normally filled by advancement from the Network Systems Technician II level and require completion of a recognized certification program or additional specialized course work and training that provides a comparable level of knowledge. Key Responsibilities The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties form those set forth below to address business needs and changing business practices. Performs a variety of duties in the installation, testing, configuration and troubleshooting of hardware and software applications and equipment on networked systems; provides support in the installation and set up of computers, phones, servers and networks by installing cabling and wiring for systems and peripheral equipment; troubleshoots and maintains networked components including routers, switches and wireless equipment. Performs repairs on computer systems and peripheral equipment including printers, phones, scanners and related devices; coordinates major equipment repairs; locates vendors and ships parts as needed; arranges for vendor to perform on-site repairs. Conducts system and database back-ups as necessary; files back up procedures. Provides assistance to information systems staff in the evaluation, selection, acquisition and implementation of computer hardware and software; provides technical support in testing, monitoring and reviewing new software, hardware and other system enhancements. Monitors computer systems, networks and applications for response time, problem prevention, performance and resource utilization. Performs network administration duties such as monitoring or adding applications, users and devices, modifying user profiles, re-setting passwords and file maintenance; monitors storage utilization; documents all network changes and revisions. Conducts training sessions with desktop users; provides information on system and application functions; communicates user access rights. Provides assistance to information system for network security by monitoring, installing software updates and staying abreast of security technology trends and innovations. Stays abreast of new information technology trends and innovations; reads appropriate literature and attends training as necessary. Performs related duties as required. QUALIFICATIONS Knowledge of: Theories and applications of computer science. Computer systems, programming, and networking. Personal computer hardware and software components. Methods and techniques used in the installation, troubleshooting and maintenance of software applications. Operational characteristics of local and wide area network systems. Principles and practices of troubleshooting computer system hardware and software problems. Principles and practices of technical network administration. Principles and practices of customer service. Operational characteristics of various computer software packages. Operational characteristics of a variety of communication equipment and devices. Computer logic and mathematics. Principle languages used in information systems programs. Basic record keeping techniques. Ability to: Respond to and identify user computer related problems. Install and configure desktop computer systems and peripheral equipment. Troubleshoot a variety of desktop systems hardware and software. Perform technical maintenance on local and wide area networked systems. Test and repair network cabling problems. Communicate technical information to a wide variety of users. Perform minor repairs on computer equipment. Analyze and define problems and conceptualize practical computer solutions. Develop and revise information systems programs. Lead and coordinate the activities of a computer user group. Demonstrate an awareness and appreciation of the cultural diversity of the community. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Minimum Requirements Network Systems Technician I/II/III Education/Training: Equivalent to the completion of the twelfth grade supplemented by college level course work in information systems, computer science or a related field. Network Systems Technician I Experience: One year (full-time equivalent) of experience in information systems in a networked environment. Additional education or training in an appropriate discipline may be substituted for up to one year (full-time equivalent) of the work experience. License or Certificate: Hardware, Microsoft, Cisco or Dell certifications preferred. Network Systems Technician II Experience: Two years (full-time equivalent) of increasingly responsible experience performing duties comparable to a Network Systems Technician I with the City of Escondido. Additional education or training in an appropriate discipline may be substituted for up to one year (full-time equivalent) of the work experience. License or Certificate: Network certification or Microsoft certification. Other specialized course work and training that provides a comparable level of knowledge may be qualifying. Network Systems Technician III Experience: Upon successful completion of the training plan established by the department and at least three years (full-time equivalent) of increasingly responsible experience performing duties comparable to a Network Systems Technician II with the City of Escondido. License or Certificate: A minimum of two technical certifications, such as Microsoft Certified Systems Engineer or Certified Cisco Network Associate. An Associate's degree in computer science or related field may be substituted for the required certification requirement. Supplemental Information NOTE: For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's web site. The City of Escondido is committed to a drug and alcohol free workplace. All applicants will be subject to fingerprint investigation before a conditional offer of employment is extended. A pre-employment medical examination will be conducted following a conditional offer of employment for all positions. Safety sensitive positions will include a pre-employment drug screen. Positions subject to the Department of Transportation (DOT) regulations will be subject to DOT pre-employment drug testing and random drug and alcohol testing. SELECTION PROCEDURE Applications will be screened and the most qualified candidates will be invited to appear for testing. All positions require the ability to read, write and speak English. Types of tests may include written and/or oral examination, physical agility, practical exam or other appropriate job-related selection process. When testing is completed, candidates will be ranked on an eligibility list in the order of their test score. Selection for appointments is made from names certified on the eligibility list. All appointments are subject to the successful completion of background investigation including LIVESCAN fingerprinting, and will be required to submit verification of the legal right to work in the United States. Qualification by a medical examination will be required at the time of appointment. After appointment, classified employees must satisfactorily complete a probationary period to be eligible for regular status. In accordance with the Immigration Reform and Control Act of 1986, all new employees must produce proof of eligibility to work in the United States within the first three days of their employment. The City of Escondido participates in E-Verify®. The Loyalty Oath will be administered to all new employees on their first day of hire. New employees hired into positions that require a driver's license must provide proof of a valid California Driver's License of the appropriate class level on their first day of employment. Additional information regarding the essential functions and physical, environmental and communication demands of the position may be obtained from the Human Resources Department. If you require reasonable accommodation in the testing process, such as an alternate means of testing, you must contact the Human Resources Department by the final filing date to complete a Request for Reasonable Accommodation form. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. Note: Pursuant to California Civil Code section 1786.53, the City of Escondido shall provide to all job candidates a copy of any records of arrest, indictment, conviction, civil judicial action, tax lien or outstanding judgment which was obtained in the course of conducting an evaluation for employment, assignment, and/or promotion. A copy of this information, if received by the City, will be given to candidates within seven days of the City's receipt. VETERANS' PREFERENCE Eligible individuals are those who meet the following criteria: Served in the U.S. armed forces Received an honorable discharge Did not retire from military service Seeking employment with the City of Escondido for the first time. Guard and Reserve active duty for training purposes does not qualify for veterans' preference. Proof of eligibility (copy of DD-214) must be submitted at time of application, or later if the promulgation of the eligibility list will not be delayed. Veterans' preference credit will only be applied to eligible applicants who attained a passing grade (total score exclusive of credit) on the final open examination. ABOUT OUR CITY The City of Escondido is a prominent agricultural, commercial hub and residential center of North San Diego County. Located a short 30-minute drive from the beach, the mountains or downtown San Diego, Escondido residents enjoy the pleasure of a rural lifestyle with all the benefits of suburban living. Escondido is a diverse, vibrant community with many amenities. The city offers attractive homes in a wide range of prices, two lakes, several parks, a sports center, golf courses, restaurants, wineries, shopping centers, a variety of art galleries, entertainment venues, and a state of the art hospital. Established in 1888, the city's rich past brings charm and stability to the community; yet integrated with Escondido's treasured heritage is a progressive future, bright and brimming with promise. EOE The City of Escondido does not discriminate on the basis of race, color, religion, disability, sex, age, national origin, or sexual orientation. We will attempt to reasonably accommodate applicants with disabilities upon request. The City of Escondido offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, and life insurance. The Benefits of Choice program offers you a range of benefits. You choose the coverage that is right for you, your family and your budget. Read this e-Guide for an overview of your options, with links to additional details and forms. For a more detailed overview of this benefits package, please visit the Unclassified / Clerical / Technical Benefit Summary.
Apr 16, 2024
Full Time
Summary This position is open until filled. A first review of applications will take place during the week of April 29, 2024. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Network Systems Technician I: $5,226 - $7,004 per month Network Systems Technician II: $5,628 - $7,542 per month Network Systems Technician III: $5,913 - $7,924 per month If you want to join a hardworking team that shares a commitment to provide top-quality municipal services in a prime North County location, consider a career with the City of Escondido. We have an opening for the position of Network Systems Technician I/II/III in our Information Systems Department/Network & System Administration Division. For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's website. Summary Description Under supervision (Network Systems Technician I) or general supervision (Network Systems Technician II), provides liaison and technical assistance to system users for computer, phone and network related problems; consults with department representative to determine hardware/software requirements and develops specifications; sets up, configures and provides support for desktop computer equipment including hardware, software and peripheral equipment; upgrades existing hardware and software; provides technical assistance in support of networked systems; and works on network projects as needed. DISTINGUISHING CHARACTERISTICS Network Systems Technician I: This is the entry level class in the Network Systems Technician series. This class performs the more routine tasks and duties assigned to positions within the series including setting up and configuring desktop computers and performing routine maintenance on the network system. Positions at this level are not expected to function with the same amount of program knowledge or skill level as positions allocated to the Network Systems Technician II level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. Advancement to the "II" level is based on demonstrated proficiency in performing the assigned functions, and is at the discretion of higher level supervisory or management staff. Network Systems Technician II: This is the full journey level class in the Network Systems Technician series performing the full range of duties with only occasional instruction or assistance. Positions at this level are distinguished from the Network Systems Technician I by the performance of the full range of duties as assigned as well as having responsibility for maintaining a network in an assigned area including ensuring connectivity with the City network, VoIP phone system, maintaining the network servers, routers, and switches, identifying and resolving computer and network problems, maintaining and enforcing network security, and participating in network project as needed. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Work is normally reviewed only on completion and for overall results. Positions in this class series are flexibly staffed and positions at the Network Systems Technician II level are normally filled by advancement from the Network Systems Technician I level and require completion of a recognized certification program or additional specialized course work and training that provides a comparable level of knowledge. Network Systems Technician III: This is the advanced journey level class in Network Systems Technician series. Positions at this level require demonstrated ability to perform the full range of duties as well as the full range of complex technician duties. Positions at this level are distinguished from the Network Systems Technician II by their ability to lead teams, manage projects, and find technology solutions. They have both the technical skills and leadership qualities to mentor and lead group projects. Positions in this class series are flexibly staffed and positions at the Network Systems Technician III level are normally filled by advancement from the Network Systems Technician II level and require completion of a recognized certification program or additional specialized course work and training that provides a comparable level of knowledge. Key Responsibilities The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties form those set forth below to address business needs and changing business practices. Performs a variety of duties in the installation, testing, configuration and troubleshooting of hardware and software applications and equipment on networked systems; provides support in the installation and set up of computers, phones, servers and networks by installing cabling and wiring for systems and peripheral equipment; troubleshoots and maintains networked components including routers, switches and wireless equipment. Performs repairs on computer systems and peripheral equipment including printers, phones, scanners and related devices; coordinates major equipment repairs; locates vendors and ships parts as needed; arranges for vendor to perform on-site repairs. Conducts system and database back-ups as necessary; files back up procedures. Provides assistance to information systems staff in the evaluation, selection, acquisition and implementation of computer hardware and software; provides technical support in testing, monitoring and reviewing new software, hardware and other system enhancements. Monitors computer systems, networks and applications for response time, problem prevention, performance and resource utilization. Performs network administration duties such as monitoring or adding applications, users and devices, modifying user profiles, re-setting passwords and file maintenance; monitors storage utilization; documents all network changes and revisions. Conducts training sessions with desktop users; provides information on system and application functions; communicates user access rights. Provides assistance to information system for network security by monitoring, installing software updates and staying abreast of security technology trends and innovations. Stays abreast of new information technology trends and innovations; reads appropriate literature and attends training as necessary. Performs related duties as required. QUALIFICATIONS Knowledge of: Theories and applications of computer science. Computer systems, programming, and networking. Personal computer hardware and software components. Methods and techniques used in the installation, troubleshooting and maintenance of software applications. Operational characteristics of local and wide area network systems. Principles and practices of troubleshooting computer system hardware and software problems. Principles and practices of technical network administration. Principles and practices of customer service. Operational characteristics of various computer software packages. Operational characteristics of a variety of communication equipment and devices. Computer logic and mathematics. Principle languages used in information systems programs. Basic record keeping techniques. Ability to: Respond to and identify user computer related problems. Install and configure desktop computer systems and peripheral equipment. Troubleshoot a variety of desktop systems hardware and software. Perform technical maintenance on local and wide area networked systems. Test and repair network cabling problems. Communicate technical information to a wide variety of users. Perform minor repairs on computer equipment. Analyze and define problems and conceptualize practical computer solutions. Develop and revise information systems programs. Lead and coordinate the activities of a computer user group. Demonstrate an awareness and appreciation of the cultural diversity of the community. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Minimum Requirements Network Systems Technician I/II/III Education/Training: Equivalent to the completion of the twelfth grade supplemented by college level course work in information systems, computer science or a related field. Network Systems Technician I Experience: One year (full-time equivalent) of experience in information systems in a networked environment. Additional education or training in an appropriate discipline may be substituted for up to one year (full-time equivalent) of the work experience. License or Certificate: Hardware, Microsoft, Cisco or Dell certifications preferred. Network Systems Technician II Experience: Two years (full-time equivalent) of increasingly responsible experience performing duties comparable to a Network Systems Technician I with the City of Escondido. Additional education or training in an appropriate discipline may be substituted for up to one year (full-time equivalent) of the work experience. License or Certificate: Network certification or Microsoft certification. Other specialized course work and training that provides a comparable level of knowledge may be qualifying. Network Systems Technician III Experience: Upon successful completion of the training plan established by the department and at least three years (full-time equivalent) of increasingly responsible experience performing duties comparable to a Network Systems Technician II with the City of Escondido. License or Certificate: A minimum of two technical certifications, such as Microsoft Certified Systems Engineer or Certified Cisco Network Associate. An Associate's degree in computer science or related field may be substituted for the required certification requirement. Supplemental Information NOTE: For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's web site. The City of Escondido is committed to a drug and alcohol free workplace. All applicants will be subject to fingerprint investigation before a conditional offer of employment is extended. A pre-employment medical examination will be conducted following a conditional offer of employment for all positions. Safety sensitive positions will include a pre-employment drug screen. Positions subject to the Department of Transportation (DOT) regulations will be subject to DOT pre-employment drug testing and random drug and alcohol testing. SELECTION PROCEDURE Applications will be screened and the most qualified candidates will be invited to appear for testing. All positions require the ability to read, write and speak English. Types of tests may include written and/or oral examination, physical agility, practical exam or other appropriate job-related selection process. When testing is completed, candidates will be ranked on an eligibility list in the order of their test score. Selection for appointments is made from names certified on the eligibility list. All appointments are subject to the successful completion of background investigation including LIVESCAN fingerprinting, and will be required to submit verification of the legal right to work in the United States. Qualification by a medical examination will be required at the time of appointment. After appointment, classified employees must satisfactorily complete a probationary period to be eligible for regular status. In accordance with the Immigration Reform and Control Act of 1986, all new employees must produce proof of eligibility to work in the United States within the first three days of their employment. The City of Escondido participates in E-Verify®. The Loyalty Oath will be administered to all new employees on their first day of hire. New employees hired into positions that require a driver's license must provide proof of a valid California Driver's License of the appropriate class level on their first day of employment. Additional information regarding the essential functions and physical, environmental and communication demands of the position may be obtained from the Human Resources Department. If you require reasonable accommodation in the testing process, such as an alternate means of testing, you must contact the Human Resources Department by the final filing date to complete a Request for Reasonable Accommodation form. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. Note: Pursuant to California Civil Code section 1786.53, the City of Escondido shall provide to all job candidates a copy of any records of arrest, indictment, conviction, civil judicial action, tax lien or outstanding judgment which was obtained in the course of conducting an evaluation for employment, assignment, and/or promotion. A copy of this information, if received by the City, will be given to candidates within seven days of the City's receipt. VETERANS' PREFERENCE Eligible individuals are those who meet the following criteria: Served in the U.S. armed forces Received an honorable discharge Did not retire from military service Seeking employment with the City of Escondido for the first time. Guard and Reserve active duty for training purposes does not qualify for veterans' preference. Proof of eligibility (copy of DD-214) must be submitted at time of application, or later if the promulgation of the eligibility list will not be delayed. Veterans' preference credit will only be applied to eligible applicants who attained a passing grade (total score exclusive of credit) on the final open examination. ABOUT OUR CITY The City of Escondido is a prominent agricultural, commercial hub and residential center of North San Diego County. Located a short 30-minute drive from the beach, the mountains or downtown San Diego, Escondido residents enjoy the pleasure of a rural lifestyle with all the benefits of suburban living. Escondido is a diverse, vibrant community with many amenities. The city offers attractive homes in a wide range of prices, two lakes, several parks, a sports center, golf courses, restaurants, wineries, shopping centers, a variety of art galleries, entertainment venues, and a state of the art hospital. Established in 1888, the city's rich past brings charm and stability to the community; yet integrated with Escondido's treasured heritage is a progressive future, bright and brimming with promise. EOE The City of Escondido does not discriminate on the basis of race, color, religion, disability, sex, age, national origin, or sexual orientation. We will attempt to reasonably accommodate applicants with disabilities upon request. The City of Escondido offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, and life insurance. The Benefits of Choice program offers you a range of benefits. You choose the coverage that is right for you, your family and your budget. Read this e-Guide for an overview of your options, with links to additional details and forms. For a more detailed overview of this benefits package, please visit the Unclassified / Clerical / Technical Benefit Summary.
Sacramento County, CA
Sacramento, California, United States
The Position Come join one of Forbes Magazine's Best Employers ! This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 2/23/2024, 3/29/2024, 4/26/2024, 5/24/2024, 6/21/2024, 7/19/2024 (Final) Under general supervision plans, designs, installs, and maintains the network of radio communication equipment used to support local government jurisdictions in relation to law enforcement, fire suppression, and general government activities. Examples of Knowledge and Abilities Knowledge Of: Advanced theory of radio communications and electronics including microwave radio theory and operation Electrical and mechanical theory and operation 800 MHz trunked radio systems, digital microwave, DS1 and DS3 multiplexers, LAN, WAN, computer operations and various software programs Two-way radio communications Various tools and instruments used to test and repair electronic and telecommunications equipment Dispatch consoles systems repair, programming, and troubleshooting; computer software and hardware related to radio dispatch console systems Basic network systems Design, installation, operation, and maintenance of wireless communications systems, including telephone and data systems, simulcast trunked radio systems, microwave and complex multicarrier equipment, automatic switchboards, radio controlled equipment, test devices, and other telecommunications equipment Engineering practices and principles related to telecommunications and/or network systems Engineering mathematics and electronics Applicable federal, state, and local laws, codes, and regulations Industry standards related to public safety and wireless communications Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment English usage, spelling, grammar, and punctuation Ability To: Research and evaluate system problems, and recommend solutions Read and interpret complex infrastructure and electronic system diagrams, blueprints, and design documentation Troubleshoot problems on trunked radio equipment, digital microwave, and multiplexing carrier equipment Use hand tools to construct, install, maintain, repair modify and operate electronic equipment, and test complex electronic circuitry Use precision instruments for measuring radio frequencies, deviation modulation, and other data Develop and maintain cooperative, effective working relationships with others Communicate clearly and concisely, both verbally and in writing Interpret and apply applicable federal, state, and local laws, codes, and regulations Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met Collect and compile a variety of data and information; keep accurate records and prepare clear and concise reports Employment Qualifications Minimum Qualifications: Either: 1. One year of full-time paid experience employed by Sacramento County in the class of Telecommunications Systems Technician. Or: 2. Four years of full-time paid experience implementing, maintaining, and repairing conventional and trunked radio systems such as 800 MHz trunked radio systems, digital microwave, multiplexing systems, wireless voice/data systems, and network circuits. Education Substitution Applicable to Pattern 2: Completion of 30 semester units (or 45 quarter units) in Electronics Technology; Communications Engineering; Electronics/Electrical Engineering; Telecommunications Technology; Management Information Systems; Computer Science; Information Technology; or a closely related field from an accredited college or university, military, vocational, or other specialized training program may be substituted for one year of the required experience. NOTE: Completion of training courses which do not have semester unit values are equated to semester units on the basis of: 15 clock hours of instruction equal one (1) semester (1.5 quarter) unit. Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. General Qualifications Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Physical Requirements : Some positions in this class require the incumbent to be able to: Discern minute objects and parts. Distinguish between different colors. Lift, push, pull, or transport up to 50 lbs. with or without assistance. Stand, sit, kneel, squat, stoop, reach, or crawl for extended periods of time. Climb and work from a ladder. Grasp, manipulate, and assemble objects of varying shapes and sizes with precision and coordination. Work in confined spaces, such as but not limited to ceilings and crawl spaces. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions: The SRRCS and associated systems function 24 hours a day, 365 days a year. All employees in this class will be subject to working shifts, weekends, holidays, overtime and standby. Some positions in this class require the incumbent to be able to work: In or around jails, correctional facilities, mental health facilities, or remote, isolated locations. In varying types of weather conditions. In confined spaces, such as but not limited to ceilings and crawl spaces. Probationary Period: Six (6) months Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Applicants requesting reasonable accommodations during employment examinations: For more information, please review the Job Applicant Exam Reasonable Accommodation Information and submit an Employment Exam Reasonable Accommodation Online Request Form . EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 7/19/2024 5:00 PM Pacific
May 01, 2024
The Position Come join one of Forbes Magazine's Best Employers ! This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 2/23/2024, 3/29/2024, 4/26/2024, 5/24/2024, 6/21/2024, 7/19/2024 (Final) Under general supervision plans, designs, installs, and maintains the network of radio communication equipment used to support local government jurisdictions in relation to law enforcement, fire suppression, and general government activities. Examples of Knowledge and Abilities Knowledge Of: Advanced theory of radio communications and electronics including microwave radio theory and operation Electrical and mechanical theory and operation 800 MHz trunked radio systems, digital microwave, DS1 and DS3 multiplexers, LAN, WAN, computer operations and various software programs Two-way radio communications Various tools and instruments used to test and repair electronic and telecommunications equipment Dispatch consoles systems repair, programming, and troubleshooting; computer software and hardware related to radio dispatch console systems Basic network systems Design, installation, operation, and maintenance of wireless communications systems, including telephone and data systems, simulcast trunked radio systems, microwave and complex multicarrier equipment, automatic switchboards, radio controlled equipment, test devices, and other telecommunications equipment Engineering practices and principles related to telecommunications and/or network systems Engineering mathematics and electronics Applicable federal, state, and local laws, codes, and regulations Industry standards related to public safety and wireless communications Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment English usage, spelling, grammar, and punctuation Ability To: Research and evaluate system problems, and recommend solutions Read and interpret complex infrastructure and electronic system diagrams, blueprints, and design documentation Troubleshoot problems on trunked radio equipment, digital microwave, and multiplexing carrier equipment Use hand tools to construct, install, maintain, repair modify and operate electronic equipment, and test complex electronic circuitry Use precision instruments for measuring radio frequencies, deviation modulation, and other data Develop and maintain cooperative, effective working relationships with others Communicate clearly and concisely, both verbally and in writing Interpret and apply applicable federal, state, and local laws, codes, and regulations Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met Collect and compile a variety of data and information; keep accurate records and prepare clear and concise reports Employment Qualifications Minimum Qualifications: Either: 1. One year of full-time paid experience employed by Sacramento County in the class of Telecommunications Systems Technician. Or: 2. Four years of full-time paid experience implementing, maintaining, and repairing conventional and trunked radio systems such as 800 MHz trunked radio systems, digital microwave, multiplexing systems, wireless voice/data systems, and network circuits. Education Substitution Applicable to Pattern 2: Completion of 30 semester units (or 45 quarter units) in Electronics Technology; Communications Engineering; Electronics/Electrical Engineering; Telecommunications Technology; Management Information Systems; Computer Science; Information Technology; or a closely related field from an accredited college or university, military, vocational, or other specialized training program may be substituted for one year of the required experience. NOTE: Completion of training courses which do not have semester unit values are equated to semester units on the basis of: 15 clock hours of instruction equal one (1) semester (1.5 quarter) unit. Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. General Qualifications Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Physical Requirements : Some positions in this class require the incumbent to be able to: Discern minute objects and parts. Distinguish between different colors. Lift, push, pull, or transport up to 50 lbs. with or without assistance. Stand, sit, kneel, squat, stoop, reach, or crawl for extended periods of time. Climb and work from a ladder. Grasp, manipulate, and assemble objects of varying shapes and sizes with precision and coordination. Work in confined spaces, such as but not limited to ceilings and crawl spaces. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions: The SRRCS and associated systems function 24 hours a day, 365 days a year. All employees in this class will be subject to working shifts, weekends, holidays, overtime and standby. Some positions in this class require the incumbent to be able to work: In or around jails, correctional facilities, mental health facilities, or remote, isolated locations. In varying types of weather conditions. In confined spaces, such as but not limited to ceilings and crawl spaces. Probationary Period: Six (6) months Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Applicants requesting reasonable accommodations during employment examinations: For more information, please review the Job Applicant Exam Reasonable Accommodation Information and submit an Employment Exam Reasonable Accommodation Online Request Form . EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 7/19/2024 5:00 PM Pacific
CAREER DESCRIPTION Information Technology Services, IT Systems Technician II In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (P.S.T.) on the day the County's needs are met. Qualified applicants are encouraged to apply immediately. This recruitment will establish an open eligible list and will be used to fill current and future IT Systems Technician II positions within the Health Care Agency. This eligible list may also be used to fill positions in similar and/or lower classifications throughout the County of Orange. HEALTH CARE AGENCY The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the leadership of the Agency Director, a dynamic executive team with an organizational structure comprised of five (5) service areas - Strategy and Special Projects, Mental Health and Recovery Services, Correctional Health Services, Medical Health Services and Public Health Services - is committed to meeting the health needs of the diverse Orange County community. QUALITY MANAGEMENT SERVICES HCA Quality Management Services (QMS) is a Mental Health and Recovery Services (MHRS) function area that supports programming in two MHRS function areas: Adult and Older Adult Behavioral Health (AOABH) and Children, Youth and Prevention Behavioral Health (CYPBH) Services. It supports MHRS’ two managed care programs, the Mental Health Plan (MHP) and the Drug Medi-Cal Organized Delivery System (DMC-ODS) as well as their other mental health and Substance Use Disorder (SUD) programming. THE OPPORTUNITY There are immediate IT Systems Technician II vacancies within the Quality Management Services (QMS) department. QMS is seeking to hire qualified candidates who are self-motivated, capable of multi-tasking and function well within a team environment. Responsibilities of the IT System Technician II will include, but are not limited to: Test MHRS reports and new or modified Integrated Records Information System (IRIS) database functionality Support, design, maintain and implement functions related to IRIS system Train front end County, contract providers office, and clinical staff on the different applications that are used within IRIS Coordinate billing system design with MHRS programs and HCA IT based on State and Federal requirements for Medi-cal, Medicare, and other 3rd party health plans Receive calls at help-desk from staff, assist callers with computer-related questions or escalate calls to the next level of support Create and manage workflow documents to describe MHRS processes Coordinate with other HCA departments to elicit business needs and manage user profiles Analyze billing related items pertaining to back office functions Work closely with HCA IT to ensure IRIS system remains compliant with changing processes and/or State regulations Plan, organize and prioritize workload to ensure service levels and deadlines are met Perform other related duties as assigned DESIRABLE QUALIFICATIONS & CORE COMPETENCIES The ideal candidate will possess two (2) or more years of professional experience working with Cerner (IRIS) or another similar electronic health record (EHR) database. In addition, the ideal candidate will possess the ability, knowledge and/or experience in the following core competencies: Professional & Technical Experience | Using Technology Understand Cerner (IRIS) applications and other related tools Principles, methods and techniques used in testing business applications Methods and techniques of evaluating business requirements to provide technology solutions Develop, maintain, test and troubleshoot program structures Troubleshoot and repair variety of application issues with appropriate testing methods Work with Electronic Health Record (EHR) or other related IT healthcare systems Understand basic project management principles and techniques such as organizing and managing a project, developing schedules, identifying critical paths, breaking down a project into individual tasks, risk management, and successful completions Prepare and process electronically generated medical billing claims Understand requirements for Short Doyle Medi-Cal (Mental Health and Drug Medi-Cal) Understand, interpret and apply provisions of federal, state and local regulations to the administration of HCA, MHRS Critical Thinking l Decision Making Gather and logically evaluate information to draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Demonstrate sound judgment while developing custom processes and meeting legal and internal requirements in an effective and efficient manner Research and implement viable solutions Identify and successfully resolve issues and problems efficiently Building & Maintaining Relationships | Customer Focus Establish and maintain effective working relationships and continuously work to improve relationships, contacts and networks Respond quickly, courteously, and proficiently to incidents and customer service requests Apply principles and practices of excellent customer service in an IT environment Maintain productive working relationship with multiple system stakeholders including customers and management Work together as a team to accomplish shared objectives/goals Ask clarifying questions and assist users in providing specific details regarding technical issues/problems Oral Communication Skills | Writing | Informing Develop and present technical documentation and training materials in a clear manner Communicate technical information to a wide variety of users effectively, clearly and persuasively Effectively communicate complex rules and regulations to those unfamiliar with county policies and procedures Provide information that is timely, understandable and appropriate to the needs of others Adaptability | Establish Credibility | Learning Agility Plan, organize, and prioritize work to ensure deadlines are met Adapt quickly to changes in policies, procedures, and assignments and responds to change in a positiive manner Seek and use feedback on how to improve performance Takes responsibility for one's actions Build trust through reliability MINIMUM QUALIFICATIONS Click here to learn about the minimum qualifications for the IT Systems Technician II position, including physical and environmental conditions. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Structured Oral Interview | SOI (Weighted 100%) Applicants will be interviewed and rated by an oral panel of job knowledge experts. Each applicant’s rating will be based on responses to a series of structured questions designed to elicit the applicant’s qualifications for the job. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. Eligible List: Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details. Email Notification Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . Frequently Asked Questions Click here for additional Frequently Asked Questions.For specific information pertaining to this recruitment, please contact Mariah Cuellar at (714) 834-3179 or MCuellar@ochca.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
Mar 08, 2024
Full Time
CAREER DESCRIPTION Information Technology Services, IT Systems Technician II In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (P.S.T.) on the day the County's needs are met. Qualified applicants are encouraged to apply immediately. This recruitment will establish an open eligible list and will be used to fill current and future IT Systems Technician II positions within the Health Care Agency. This eligible list may also be used to fill positions in similar and/or lower classifications throughout the County of Orange. HEALTH CARE AGENCY The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the leadership of the Agency Director, a dynamic executive team with an organizational structure comprised of five (5) service areas - Strategy and Special Projects, Mental Health and Recovery Services, Correctional Health Services, Medical Health Services and Public Health Services - is committed to meeting the health needs of the diverse Orange County community. QUALITY MANAGEMENT SERVICES HCA Quality Management Services (QMS) is a Mental Health and Recovery Services (MHRS) function area that supports programming in two MHRS function areas: Adult and Older Adult Behavioral Health (AOABH) and Children, Youth and Prevention Behavioral Health (CYPBH) Services. It supports MHRS’ two managed care programs, the Mental Health Plan (MHP) and the Drug Medi-Cal Organized Delivery System (DMC-ODS) as well as their other mental health and Substance Use Disorder (SUD) programming. THE OPPORTUNITY There are immediate IT Systems Technician II vacancies within the Quality Management Services (QMS) department. QMS is seeking to hire qualified candidates who are self-motivated, capable of multi-tasking and function well within a team environment. Responsibilities of the IT System Technician II will include, but are not limited to: Test MHRS reports and new or modified Integrated Records Information System (IRIS) database functionality Support, design, maintain and implement functions related to IRIS system Train front end County, contract providers office, and clinical staff on the different applications that are used within IRIS Coordinate billing system design with MHRS programs and HCA IT based on State and Federal requirements for Medi-cal, Medicare, and other 3rd party health plans Receive calls at help-desk from staff, assist callers with computer-related questions or escalate calls to the next level of support Create and manage workflow documents to describe MHRS processes Coordinate with other HCA departments to elicit business needs and manage user profiles Analyze billing related items pertaining to back office functions Work closely with HCA IT to ensure IRIS system remains compliant with changing processes and/or State regulations Plan, organize and prioritize workload to ensure service levels and deadlines are met Perform other related duties as assigned DESIRABLE QUALIFICATIONS & CORE COMPETENCIES The ideal candidate will possess two (2) or more years of professional experience working with Cerner (IRIS) or another similar electronic health record (EHR) database. In addition, the ideal candidate will possess the ability, knowledge and/or experience in the following core competencies: Professional & Technical Experience | Using Technology Understand Cerner (IRIS) applications and other related tools Principles, methods and techniques used in testing business applications Methods and techniques of evaluating business requirements to provide technology solutions Develop, maintain, test and troubleshoot program structures Troubleshoot and repair variety of application issues with appropriate testing methods Work with Electronic Health Record (EHR) or other related IT healthcare systems Understand basic project management principles and techniques such as organizing and managing a project, developing schedules, identifying critical paths, breaking down a project into individual tasks, risk management, and successful completions Prepare and process electronically generated medical billing claims Understand requirements for Short Doyle Medi-Cal (Mental Health and Drug Medi-Cal) Understand, interpret and apply provisions of federal, state and local regulations to the administration of HCA, MHRS Critical Thinking l Decision Making Gather and logically evaluate information to draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Demonstrate sound judgment while developing custom processes and meeting legal and internal requirements in an effective and efficient manner Research and implement viable solutions Identify and successfully resolve issues and problems efficiently Building & Maintaining Relationships | Customer Focus Establish and maintain effective working relationships and continuously work to improve relationships, contacts and networks Respond quickly, courteously, and proficiently to incidents and customer service requests Apply principles and practices of excellent customer service in an IT environment Maintain productive working relationship with multiple system stakeholders including customers and management Work together as a team to accomplish shared objectives/goals Ask clarifying questions and assist users in providing specific details regarding technical issues/problems Oral Communication Skills | Writing | Informing Develop and present technical documentation and training materials in a clear manner Communicate technical information to a wide variety of users effectively, clearly and persuasively Effectively communicate complex rules and regulations to those unfamiliar with county policies and procedures Provide information that is timely, understandable and appropriate to the needs of others Adaptability | Establish Credibility | Learning Agility Plan, organize, and prioritize work to ensure deadlines are met Adapt quickly to changes in policies, procedures, and assignments and responds to change in a positiive manner Seek and use feedback on how to improve performance Takes responsibility for one's actions Build trust through reliability MINIMUM QUALIFICATIONS Click here to learn about the minimum qualifications for the IT Systems Technician II position, including physical and environmental conditions. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Structured Oral Interview | SOI (Weighted 100%) Applicants will be interviewed and rated by an oral panel of job knowledge experts. Each applicant’s rating will be based on responses to a series of structured questions designed to elicit the applicant’s qualifications for the job. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. Eligible List: Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details. Email Notification Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . Frequently Asked Questions Click here for additional Frequently Asked Questions.For specific information pertaining to this recruitment, please contact Mariah Cuellar at (714) 834-3179 or MCuellar@ochca.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
Health Information Technician Fulton State Hospital is seeking a Health Information Technician for our Health Information Department (HIMD) to provide support to departments, programs, and services for patients with mental illness. HIMD is looking for individuals with strong communication skills, knowledge of ICD-10 and DSM-5 coding systems, HIPAA rules, and some understanding of statistics and computer software programs. Preference will be given to someone who is credentialed by AHIMA (American Health Information Management Association) as an RHIT (Registered Health Information Technologist) or RHIA (Registered Health Information Administrator). NOTE: State of Missouri Typical Qualifications: Associate degree in Health Information Technology accredited by the American Health Information Management Association (AHIMA) or certification as a Registered Health Information Technician (RHIT). Preferred Qualifications: Two or more years of experience as a Health Information Technician I with the Missouri Uniform Classification and Pay System. OR An Associate degree in Health Information Technology accredited by the American Health Information Management Association (AHIMA); and, Two or more years of post-degree technical health information management experience in a hospital, health care organization, or a state or federal agency. (Certification as a Registered Health Information Technician [RHIT] by the American Health Information Management Association [AHIMA] may substitute for the required education.) (Certification as a Registered Health Information Administrator [RHIA] by the American Health Information Management Association [AHIMA] may substitute for the required experience and education.) If interested, please contact Anna Schuldt (HIMD) at 592-2090 or email Anna.Schuldt@dmh.mo.gov
May 04, 2024
Full Time
Health Information Technician Fulton State Hospital is seeking a Health Information Technician for our Health Information Department (HIMD) to provide support to departments, programs, and services for patients with mental illness. HIMD is looking for individuals with strong communication skills, knowledge of ICD-10 and DSM-5 coding systems, HIPAA rules, and some understanding of statistics and computer software programs. Preference will be given to someone who is credentialed by AHIMA (American Health Information Management Association) as an RHIT (Registered Health Information Technologist) or RHIA (Registered Health Information Administrator). NOTE: State of Missouri Typical Qualifications: Associate degree in Health Information Technology accredited by the American Health Information Management Association (AHIMA) or certification as a Registered Health Information Technician (RHIT). Preferred Qualifications: Two or more years of experience as a Health Information Technician I with the Missouri Uniform Classification and Pay System. OR An Associate degree in Health Information Technology accredited by the American Health Information Management Association (AHIMA); and, Two or more years of post-degree technical health information management experience in a hospital, health care organization, or a state or federal agency. (Certification as a Registered Health Information Technician [RHIT] by the American Health Information Management Association [AHIMA] may substitute for the required education.) (Certification as a Registered Health Information Administrator [RHIA] by the American Health Information Management Association [AHIMA] may substitute for the required experience and education.) If interested, please contact Anna Schuldt (HIMD) at 592-2090 or email Anna.Schuldt@dmh.mo.gov
Orange County, CA
Orange County, California, United States
CAREER DESCRIPTION COMMUNICATIONS TECHNICIAN II (Technical Services Unit) In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public and will remain open on a continuous basis for a minimum of five (5) business days, until the needs of the Department are met. Qualified applicants are encouraged to apply immediately. RECRUITMENT / POSITION INFORMATION This recruitment is being held to establish an Open Eligible List to a fill vacancy in this class until the next recruitment. The eligible list established may also be used to fill positions in similar and/or lower classifications. THE DIVISION The Sheriff-Coroner/Technology Division consists of approximately 150 personnel organized in six areas that specialize in specific operational and technical units, including Administration/Operations, Special Projects, Radio Communications, Applications, Infrastructure, and Security. Each section maintains a staff of Managers, Engineers, Technicians, and support staff to provide a high level of operational and technical expertise to various public safety functions including Law Enforcement, Fire Services, Emergency Medical Services, Lifeguard, Park Rangers, Public Works, Local Government, Courts, County and City jails, and Probation facilities. The Division provides centralized countywide coordinated communications systems for all local public safety agencies; installation and maintenance of communications and electronic equipment (microwave equipment, 9-1-1 dispatch equipment, mobile and portable radios, closed circuit television, surveillance, security electronic systems within the jail system, sound and video systems); operational and maintenance support to the coordinated communications systems; engineering and frequency management; and serves as the central coordinator/program manager for the operation and maintenance of the 800 MHz Countywide Coordinated Communications System (CCCS) and 900 MHz paging system. The Division is also responsible for all Information Technology operations across the entire Sheriff's Department. This includes application development and support, help desk support, desktop support, mobile and MDC support, storage and server support, network and CCTV support, and network security operations. THE OPPORTUNITY This is a journey level class in the Communications Technician series that is located at Sheriff's Technical Services Unit (Radio Communications). Incumbents in this class install, maintain and repair complex electronic equipment, and work with minimal supervision. GENERAL DUTIES Troubleshooting and repair of electronics; perform preventative maintenance on radio communications equipment, program radios and design radio channel layout (template); install electronics in public safety vehicles, motorcycles, marine vessels, and buildings; service calls, customer service, ambulance certifications, configure, maintain, and provide media for video recording systems (in-car video, body warn cameras); self-development training; miscellaneous related tasks. DESIRABLE QUALIFICATIONS Ideal candidate will possess two (2) years of experience of troubleshooting, maintaining and repairing electronic equipment; ability to install, maintain, repair, modify a variety of communications and electronic equipment and systems. Additionally, possess the ability to read and interpret instructions in technical manuals including circuitries, schematics, and symbols, and blueprints; completion of certificates or education credits form training courses in electronic theory and practice including Ohms Law, knowledge of AC and DC theory and electronic systems, audio and radio frequency circuits, electronic measurements, semiconductor fundamentals and mathematics for electronic technology; experience using hand and power tools. MINIMUM QUALIFICATIONS Thorough Knowledge of: Principles, techniques, methods, test equipment and tools used in installation, maintenance, repair, modification and fabrication communications and other related electronic equipment and systems General Knowledge of: Principles of electronic system design and operation Ability to: Install, maintain, troubleshoot, repair, modify a variety of communications and electronic equipment and Systems Read and interpret instructions in technical manuals including circuitries, schematics and symbols; read blueprints Use the proper test equipment related to electronics maintenance and repair Establish and maintain effective working relationships with other County and city staff, electronic contractors, vendors and members of the general public Record technical information on time sheets, logs, invoices, etc. Education and Experience Completion of a training course in electronic theory and practice including Ohms Law, AC and DC theory, audio and radio frequency circuits, electronic measurements, semiconductor fundamentals and mathematics for electronic technology. And Two (2) years of experience in the maintenance and repair of electronic communication equipment that developed the knowledge and abilities listed above. License/Certification Possession of a valid California Driver License, Class C or higher, by date of appointment. Click here to learn more about the Minimum Qualificationsas well as the physical, mental requirements and the environmental, working conditions. SPECIAL QUALIFICATIONS Applicants must not have been convicted of a felony or be on any form of probation and must pass an extensive background investigation to the satisfaction of the Orange County Sheriff-Coroner. Background screening includes completing of a Personal History Form, interview with a background investigator, fingerprinting and may include a polygraph test. Some of the areas considered in the background screening include prior convictions, traffic violations, drug use and credit problems, employment history, professional references and education verification (i.e. degree, license, or official transcripts. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credentials Evaluation Services (N.A.C.E.S.). Human Resources | Minimum Qualifications Sheriff Human Resources screens all applications to identify the most qualified candidates for the position based on the skills required to meet the needs of the Department. After the initial screening, the qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition. SELECTION PROCEDURES Structured Oral Panel Interview (Weighted 100%): Candidates will be interviewed and rated by a panel of job knowledge experts. Each candidate's rating will be based on responses to a series of questions designed to elicit the candidate's qualifications for the job. Only the most successful candidates will be placed on the eligible list. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. ELIGIBLE LIST After all procedures have been completed, Sheriff Human Resources will establish an eligible list of qualified candidates. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. HOW TO APPLY Only on-line applications will be accepted. Resumes will not be accepted in lieu of on-line applications. Application information must be current, succinct, concise, descriptive and related to the requirements in this job announcement. Your application should demonstrate your professional experience and education related to the specific qualifications/duties listed in this bulletin, including areas which you have developed expertise . For specific information pertaining to this recruitment, contact Mary Cortez-Valadez at (714) 834-5834 or email at mcortez-valadez@ocsheriff.gov . Please click here for tips to complete your application. EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
Apr 03, 2024
Full Time
CAREER DESCRIPTION COMMUNICATIONS TECHNICIAN II (Technical Services Unit) In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public and will remain open on a continuous basis for a minimum of five (5) business days, until the needs of the Department are met. Qualified applicants are encouraged to apply immediately. RECRUITMENT / POSITION INFORMATION This recruitment is being held to establish an Open Eligible List to a fill vacancy in this class until the next recruitment. The eligible list established may also be used to fill positions in similar and/or lower classifications. THE DIVISION The Sheriff-Coroner/Technology Division consists of approximately 150 personnel organized in six areas that specialize in specific operational and technical units, including Administration/Operations, Special Projects, Radio Communications, Applications, Infrastructure, and Security. Each section maintains a staff of Managers, Engineers, Technicians, and support staff to provide a high level of operational and technical expertise to various public safety functions including Law Enforcement, Fire Services, Emergency Medical Services, Lifeguard, Park Rangers, Public Works, Local Government, Courts, County and City jails, and Probation facilities. The Division provides centralized countywide coordinated communications systems for all local public safety agencies; installation and maintenance of communications and electronic equipment (microwave equipment, 9-1-1 dispatch equipment, mobile and portable radios, closed circuit television, surveillance, security electronic systems within the jail system, sound and video systems); operational and maintenance support to the coordinated communications systems; engineering and frequency management; and serves as the central coordinator/program manager for the operation and maintenance of the 800 MHz Countywide Coordinated Communications System (CCCS) and 900 MHz paging system. The Division is also responsible for all Information Technology operations across the entire Sheriff's Department. This includes application development and support, help desk support, desktop support, mobile and MDC support, storage and server support, network and CCTV support, and network security operations. THE OPPORTUNITY This is a journey level class in the Communications Technician series that is located at Sheriff's Technical Services Unit (Radio Communications). Incumbents in this class install, maintain and repair complex electronic equipment, and work with minimal supervision. GENERAL DUTIES Troubleshooting and repair of electronics; perform preventative maintenance on radio communications equipment, program radios and design radio channel layout (template); install electronics in public safety vehicles, motorcycles, marine vessels, and buildings; service calls, customer service, ambulance certifications, configure, maintain, and provide media for video recording systems (in-car video, body warn cameras); self-development training; miscellaneous related tasks. DESIRABLE QUALIFICATIONS Ideal candidate will possess two (2) years of experience of troubleshooting, maintaining and repairing electronic equipment; ability to install, maintain, repair, modify a variety of communications and electronic equipment and systems. Additionally, possess the ability to read and interpret instructions in technical manuals including circuitries, schematics, and symbols, and blueprints; completion of certificates or education credits form training courses in electronic theory and practice including Ohms Law, knowledge of AC and DC theory and electronic systems, audio and radio frequency circuits, electronic measurements, semiconductor fundamentals and mathematics for electronic technology; experience using hand and power tools. MINIMUM QUALIFICATIONS Thorough Knowledge of: Principles, techniques, methods, test equipment and tools used in installation, maintenance, repair, modification and fabrication communications and other related electronic equipment and systems General Knowledge of: Principles of electronic system design and operation Ability to: Install, maintain, troubleshoot, repair, modify a variety of communications and electronic equipment and Systems Read and interpret instructions in technical manuals including circuitries, schematics and symbols; read blueprints Use the proper test equipment related to electronics maintenance and repair Establish and maintain effective working relationships with other County and city staff, electronic contractors, vendors and members of the general public Record technical information on time sheets, logs, invoices, etc. Education and Experience Completion of a training course in electronic theory and practice including Ohms Law, AC and DC theory, audio and radio frequency circuits, electronic measurements, semiconductor fundamentals and mathematics for electronic technology. And Two (2) years of experience in the maintenance and repair of electronic communication equipment that developed the knowledge and abilities listed above. License/Certification Possession of a valid California Driver License, Class C or higher, by date of appointment. Click here to learn more about the Minimum Qualificationsas well as the physical, mental requirements and the environmental, working conditions. SPECIAL QUALIFICATIONS Applicants must not have been convicted of a felony or be on any form of probation and must pass an extensive background investigation to the satisfaction of the Orange County Sheriff-Coroner. Background screening includes completing of a Personal History Form, interview with a background investigator, fingerprinting and may include a polygraph test. Some of the areas considered in the background screening include prior convictions, traffic violations, drug use and credit problems, employment history, professional references and education verification (i.e. degree, license, or official transcripts. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credentials Evaluation Services (N.A.C.E.S.). Human Resources | Minimum Qualifications Sheriff Human Resources screens all applications to identify the most qualified candidates for the position based on the skills required to meet the needs of the Department. After the initial screening, the qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition. SELECTION PROCEDURES Structured Oral Panel Interview (Weighted 100%): Candidates will be interviewed and rated by a panel of job knowledge experts. Each candidate's rating will be based on responses to a series of questions designed to elicit the candidate's qualifications for the job. Only the most successful candidates will be placed on the eligible list. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. ELIGIBLE LIST After all procedures have been completed, Sheriff Human Resources will establish an eligible list of qualified candidates. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. HOW TO APPLY Only on-line applications will be accepted. Resumes will not be accepted in lieu of on-line applications. Application information must be current, succinct, concise, descriptive and related to the requirements in this job announcement. Your application should demonstrate your professional experience and education related to the specific qualifications/duties listed in this bulletin, including areas which you have developed expertise . For specific information pertaining to this recruitment, contact Mary Cortez-Valadez at (714) 834-5834 or email at mcortez-valadez@ocsheriff.gov . Please click here for tips to complete your application. EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
CITY OF VENTURA, CA
501 Poli Street, Ventura, California 93001, USA
THE POSITION The City of Ventura is hiring! We have immediate vacancies for the position of Criminal Investigative Technician I/II with the Ventura Police Department. The Criminal Investigative Technician I/II are non-sworn (" civilian ") positions which perform routine (I-level), or complex (II-level) and specialized investigative liaison duties involved in the enforcement of municipal, state, and federal criminal laws in support of the Police Department's investigative functions. Now is a great time to join the City of Ventura’s Police Department and start a rewarding career! The Criminal Investigative Technician I/II performs criminal investigations under the direction of sworn personnel and assists sworn detectives in the preparation of cases by completing administrative and research functions. Criminal Investigative Technician I/II may be required to testify in court and may be subject to emergency call-outs on weekends or evenings as necessary. This position may be required to work evenings and/ or weekends. Duties may include, but are not limited to, the following: Investigates a variety of crimes in support of the enforcement of municipal, state, and federal criminal laws. These crimes may include but are not limited to violent and non-violent crimes as well as sex offenses and missing person's investigations. Determines appropriate analytical methods and information-gathering processes that are relevant to the particular cases. Interviews victims, witnesses and involved parties in order to understand the nature of the crime, probable causes, motives, and potential violations of criminal and civil law. Assists investigators with datamining social media sites related to known criminal offenders, intelligence gathering, and researching social media sites of known suspects. Prepares preservation letters to ensure the custodians of certain documents and electronically stored information preserve potentially relevant evidence. Analyzes material returned from social media companies, video surveillance, data recovery, and electronic storage devices (i.e. cell phones, computers, etc.). Accesses county, state, interstate, and national law enforcement records and information systems for the purpose of retrieving data. Writes police reports to document findings, including supplemental reports, crime reports, and property reports. Prepares comprehensive reports to document findings including observations, actions taken, and conclusions. Testifies in court and is subject to emergency call-outs as necessary. Assists with obtaining and executing search warrants. Assists with other technical analysis as needed. Performs other related duties as required. The Ideal Candidate The ideal candidate for this position Is organized, detail-oriented and excels working as a team player. This person Is highly proficient in the latest criminal analysis and investigative techniques and possesses excellent computer, report-writing, and oral presentation skills. The ideal candidate has proven interview skills and responds diplomatically and tactfully to people of diverse backgrounds, in adverse situations. DISTINGUISHING CHARACTERISTICS Criminal Investigative Technician I : This is the entry-level classification in the job series. Under general supervision, incumbents perform a variety of routine investigative liaison duties. Positions are flexibly staffed and incumbents are expected to advance to the Criminal Investigative Technician II classification upon obtaining the required experience. Criminal Investigative Technician II : This is the journey-level classification in the job series and is distinguished from Criminal Investigative Technician I by assignment of more complex and difficult investigative liaison duties. Incumbents perform the full range of duties assigned in an independent manner within established guidelines. Candidates are required to undergo an extensive background investigation. --------------------------------------------------------------------------------------------------------------------------- Ventura Police Department The mission of the Ventura Police Department is to protect, serve, and problem solve with our community. We are great people, providing exceptional service, and we value excellence, integrity, professionalism, respect, and transparency. We are a family of over 250 sworn, professional staff, and volunteers that work tirelessly towards this mission each day. We accomplish this by investing in our team and building strong community partnerships through community events, neighborhood meetings, and day to day activities. We stay committed to you by maintaining trust through transparency and showcasing our commitment to excellence. The Ventura Police Department is comprised of two divisions: Field Operations and Administration Operations. The majority of our staffing is dedicated to patrol operations. Many of our special assignment teams, such as the Patrol Task Force dedicated to homeless outreach, our K9 Unit, and Traffic Unit, as well as the calming voices of Dispatch, work within the Field Operations Division. Our Administration Operations includes all Investigations units, Crime Analysis, School Resource Officers, Records, and Professional Standards and Training. Each of the members in these divisions proudly serve our city and strive to perform their best every day, treating each resident equally with respect, empathy, and dignity. Please take a moment to learn more about our community engagement opportunities , Community Crime Map , District Commanders , and the goals established in our 2020-2023 Strategic Plan. --------------------------------------------------------------------------------------------------------------------------- Benefits and Additional Information The City offers a total compensation package that includes both a generous salary and other benefits! Refer to the benefits tab on the job posting for more information. This recruitment is open on a continuous basis. The first review of applications is scheduled for Thursday, January 18, 2024 . Applications submitted after this date will be reviewed weekly and all candidates meeting minimum qualifications will be forwarded to the department for further consideration. To be considered for this career opportunity, please complete an online City Job Application and supplemental questionnaire. For initial consideration, please submit your application and supplemental questionnaire by the first review date. Please note, the recruitment may close without notice at any time after the first review date. For additional information on the duties and responsibilities of the position, refer to the job descriptions located on the City’s Career Page at www.cityofventura.ca.gov/jobs or by clicking here Criminal Investigative Technician I/II . If you have questions about the recruitment process, please contact Human Resources at recruitment@cityofventura.ca.gov . POSITION QUALIFICATIONS A combination of education, training, and experience equivalent to: Criminal Investigative Technician I : Two years of college coursework in criminal justice, political science, sociology, or a closely related field and one year of experience in investigative work or other related work within the law enforcement field. Criminal Investigative Technician II : Two years of college coursework in criminal justice, political science, sociology, or a closely related field and three years of varied analytical and technical experience in law enforcement investigative work. Bachelor's degree in criminal justice, political science, sociology, or closely related field desirable. License : Possession of a valid California Class C driver license and acceptable driving record are required. APPLICATION AND INTERVIEW PROCESS Submit an online City job application and supplemental questionnaire by the filing deadline or first review date at www.cityofventura.ca.gov/jobs . It is important that your City job application show all the relevant education, training, and experience you possess. Resumes, CVs and cover letters may be attached to your application but will not be accepted in lieu of a completed job application or supplemental questionnaire. Submitting an incomplete application or supplemental questionnaire, may disqualify you from further consideration in the recruitment process. Application Filing Deadline : This recruitment is open on a continuous basis. The first review of applications is scheduled for Thursday, January 18, 2024 . Applications submitted after this date will be reviewed weekly and candidates meeting minimum qualifications will be forwarded to the department for further consideration. To be considered for this career opportunity, please complete an online City Job Application and supplemental questionnaire. For initial consideration, please submit your application and supplemental questionnaire by the first review date. Please note, the recruitment may close without notice at any time after the first review date. Application Review Process : All applications and supplemental questionnaires submitted will be screened in relation to the criteria outlined in this job announcement. Candidates will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Candidates will be notified about their status after the filing deadline. Department Selection Interview : A select number of candidates will be invited to a panel interview process that will be scheduled once a sufficient number of qualified applications have been received for this position. Selected candidates will be notified of specifics at any time after the first review date. Please note, given the current COVID-19 situation, initial panel interviews may be conducted via video teleconference. Selected applicants will be notified of specifics at the appropriate time. The department selection interviews will be scheduled promptly after the panel interview processes completed. The Eligibility List established for this classification may be used to fill other regular and temporary vacancies at the discretion of the City. --------------------------------------------------------------------------------------------------------------------------- In compliance with the Americans with Disabilities Act (ADA), if you need an accommodation in a selection process, please notify the Human Resources Department in writing by the final filing date of the position you are interested in. The Human Resources address is: 501 Poli Street, Room 210, Ventura, CA 93001, (805) 654-7853, e-mail: recruitment@cityofventura.ca.gov. THE ORGANIZATION The City of Ventura operates under the Council/ Manager form of government under a charter adopted by voters in 1934, with an elected seven-member City Council. This full-service municipality is supported by 11 major City departments: City Manager, City Attorney, Finance, Information Technology, Human Resources, Community Development, Parks & Recreation, Fire, Police, Public Works, and Ventura Water. The City’s Adopted FY 2023/2024 Budget totals approximately $428.8 million. The City Council and the City Manager are dedicated to the highest standards of integrity, public service, and innovative approaches to governing. To learn more about the City of Ventura, please visit www.cityofventura.ca.gov and view the FY2023-24 Budget. CITY OF VENTURA The City of Ventura is located just north of Los Angeles County and south of Santa Barbara County and is frequently considered one of America’s most desirable places to live. The City is a full-service municipality that was founded in 1782, incorporated in 1866, and serves nearly 110,000 residents within its 32 square miles. With nearly 700 employees, the City is dedicated to delivering key services to our businesses, residents, and visitors to ensure Ventura remains a fiscally stable, economically vibrant, safe, clean, and desirable community. Locals and visitors enjoy Ventura’s impressive park system that includes 32 parks and historic sites, and more than 800 acres of open green space. The City offers a remarkable year-round climate, friendly people, and a spectacular coastline. Ventura is an exciting location for a variety of outdoor activities such as biking, hiking, kayaking, paddle-boarding, sailing, surfing, whale watching and windsurfing. Other activities include the Channel Islands National Park, championship golf, world-class shopping, wine tours, and more. Learn more about the City of Ventura at www.CityofVentura.ca.gov DIVERSITY, EQUITY AND INCLUSION The City of Ventura values human rights, goodwill, respect, inclusivity, equality, and recognizes that the City derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in public service, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations, and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they’re counting on us. The City is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team! Employment Information: Right to Work : Before employment candidates must submit documentation verifying legal right to work in the United States. Background Check : A pre-employment verification of background, references, and medical examination will be conducted. A drug screening may be required for some positions. Applicants for positions using City vehicles may be required to submit a DMV report. Probationary Period : Twelve months Deferred Compensation: $442 per year will be matched in a 457 Plan. Medical & Dental Insurance: Up to $691 monthly towards a selection of plans. Medical and dental insurance is effective the first of the second month after date of hire. Optional Benefits: $469 monthly, applied toward medical insurance premiums. Cash-out option is not available. Vision Insurance: City paid coverage for employees and dependents. Vision insurance is effective the first of the second month after date of hire. Life Insurance: City paid term life insurance equal to the employee's annual salary, and dependent life insurance of $2,000 per dependent. Disability Insurance: City paid short and long-term disability coverage. Retirement: Tier I - 2% @ 55/Single Highest Year of Compensation for Classic CalPERS members who worked for the City prior to December 31, 2012 and are returning to City employment. Employees make a 7% member contribution, and may be subject to compensation limits per Section 401(a)(17) of the IRC. Tier II - 2% @ 60/3-Year Final Compensation Period for Classic CalPERS members with less than a six-month break in service from another CalPERS or CalPERS'-reciprocal agency. Employees make a 7% member contribution, and may be subject to compensation limits per Section 401(a)(17) of the IRC. Tier III - 2% at 62/3-Year Final Compensation Period for New CalPERS members. Employees make a 6.25% member contribution, and are subject to compensation limits per Government Code Section 7522.10. Additional details regarding the City's retirement plan will be provided to candidates during the job offer process. Social Security: CalPERS members do not participate in Social Security retirement. Receiving a CalPERS benefit may affect your social security upon retirement. For further information contact a Social Security office or www.socialsecurity.gov/form1945 . Medicare: Employees participate only in the Medicare portion of Social Security. There is a 1.45% payroll deduction for this benefit. Annual Leave: 14.5 days per year, increasing to 24.5 days after 15 years service, for vacation or sick leave. Employees may use vacation after successful completion of probation. Personal Leave: 27 hours per calendar year. Holidays: 12 paid holidays per year. Winter Holiday Break: 18 hours of Winter Optional Holiday time. City Hall closure December 25th to January 1st. Part-Time Benefits: Regular part-time employees receive insurance, optional benefits, vacation, holidays, sick leave and disability programs proportionate to their regular work hours. Tuition Reimbursement: $2,500 per year for tuition and books for courses taken at accredited institution after completion of probation. Student Loan Forgiveness: The City currently qualifies as an eligible employer for the federal Public Service Loan Forgiveness program. Direct Deposit: Paychecks are automatically deposited to employee accounts. Flexible Workweek: A 9/80 workweek is available for some positions. Wellness Program: A comprehensive program is available, including on-site gym, exercise classes, downtown/beach walking routes, weight loss, and tips on nutrition and healthy lifestyle. Professional Development: The City of Ventura is a LinkedIn Learning organization. LinkedIn Learning online classes are available with a library of more than 13,000 courses taught by real-world experts. Users can download certificates and customize learning paths that match their roles and competencies. Closing Date/Time: Continuous
Mar 08, 2024
Full Time
THE POSITION The City of Ventura is hiring! We have immediate vacancies for the position of Criminal Investigative Technician I/II with the Ventura Police Department. The Criminal Investigative Technician I/II are non-sworn (" civilian ") positions which perform routine (I-level), or complex (II-level) and specialized investigative liaison duties involved in the enforcement of municipal, state, and federal criminal laws in support of the Police Department's investigative functions. Now is a great time to join the City of Ventura’s Police Department and start a rewarding career! The Criminal Investigative Technician I/II performs criminal investigations under the direction of sworn personnel and assists sworn detectives in the preparation of cases by completing administrative and research functions. Criminal Investigative Technician I/II may be required to testify in court and may be subject to emergency call-outs on weekends or evenings as necessary. This position may be required to work evenings and/ or weekends. Duties may include, but are not limited to, the following: Investigates a variety of crimes in support of the enforcement of municipal, state, and federal criminal laws. These crimes may include but are not limited to violent and non-violent crimes as well as sex offenses and missing person's investigations. Determines appropriate analytical methods and information-gathering processes that are relevant to the particular cases. Interviews victims, witnesses and involved parties in order to understand the nature of the crime, probable causes, motives, and potential violations of criminal and civil law. Assists investigators with datamining social media sites related to known criminal offenders, intelligence gathering, and researching social media sites of known suspects. Prepares preservation letters to ensure the custodians of certain documents and electronically stored information preserve potentially relevant evidence. Analyzes material returned from social media companies, video surveillance, data recovery, and electronic storage devices (i.e. cell phones, computers, etc.). Accesses county, state, interstate, and national law enforcement records and information systems for the purpose of retrieving data. Writes police reports to document findings, including supplemental reports, crime reports, and property reports. Prepares comprehensive reports to document findings including observations, actions taken, and conclusions. Testifies in court and is subject to emergency call-outs as necessary. Assists with obtaining and executing search warrants. Assists with other technical analysis as needed. Performs other related duties as required. The Ideal Candidate The ideal candidate for this position Is organized, detail-oriented and excels working as a team player. This person Is highly proficient in the latest criminal analysis and investigative techniques and possesses excellent computer, report-writing, and oral presentation skills. The ideal candidate has proven interview skills and responds diplomatically and tactfully to people of diverse backgrounds, in adverse situations. DISTINGUISHING CHARACTERISTICS Criminal Investigative Technician I : This is the entry-level classification in the job series. Under general supervision, incumbents perform a variety of routine investigative liaison duties. Positions are flexibly staffed and incumbents are expected to advance to the Criminal Investigative Technician II classification upon obtaining the required experience. Criminal Investigative Technician II : This is the journey-level classification in the job series and is distinguished from Criminal Investigative Technician I by assignment of more complex and difficult investigative liaison duties. Incumbents perform the full range of duties assigned in an independent manner within established guidelines. Candidates are required to undergo an extensive background investigation. --------------------------------------------------------------------------------------------------------------------------- Ventura Police Department The mission of the Ventura Police Department is to protect, serve, and problem solve with our community. We are great people, providing exceptional service, and we value excellence, integrity, professionalism, respect, and transparency. We are a family of over 250 sworn, professional staff, and volunteers that work tirelessly towards this mission each day. We accomplish this by investing in our team and building strong community partnerships through community events, neighborhood meetings, and day to day activities. We stay committed to you by maintaining trust through transparency and showcasing our commitment to excellence. The Ventura Police Department is comprised of two divisions: Field Operations and Administration Operations. The majority of our staffing is dedicated to patrol operations. Many of our special assignment teams, such as the Patrol Task Force dedicated to homeless outreach, our K9 Unit, and Traffic Unit, as well as the calming voices of Dispatch, work within the Field Operations Division. Our Administration Operations includes all Investigations units, Crime Analysis, School Resource Officers, Records, and Professional Standards and Training. Each of the members in these divisions proudly serve our city and strive to perform their best every day, treating each resident equally with respect, empathy, and dignity. Please take a moment to learn more about our community engagement opportunities , Community Crime Map , District Commanders , and the goals established in our 2020-2023 Strategic Plan. --------------------------------------------------------------------------------------------------------------------------- Benefits and Additional Information The City offers a total compensation package that includes both a generous salary and other benefits! Refer to the benefits tab on the job posting for more information. This recruitment is open on a continuous basis. The first review of applications is scheduled for Thursday, January 18, 2024 . Applications submitted after this date will be reviewed weekly and all candidates meeting minimum qualifications will be forwarded to the department for further consideration. To be considered for this career opportunity, please complete an online City Job Application and supplemental questionnaire. For initial consideration, please submit your application and supplemental questionnaire by the first review date. Please note, the recruitment may close without notice at any time after the first review date. For additional information on the duties and responsibilities of the position, refer to the job descriptions located on the City’s Career Page at www.cityofventura.ca.gov/jobs or by clicking here Criminal Investigative Technician I/II . If you have questions about the recruitment process, please contact Human Resources at recruitment@cityofventura.ca.gov . POSITION QUALIFICATIONS A combination of education, training, and experience equivalent to: Criminal Investigative Technician I : Two years of college coursework in criminal justice, political science, sociology, or a closely related field and one year of experience in investigative work or other related work within the law enforcement field. Criminal Investigative Technician II : Two years of college coursework in criminal justice, political science, sociology, or a closely related field and three years of varied analytical and technical experience in law enforcement investigative work. Bachelor's degree in criminal justice, political science, sociology, or closely related field desirable. License : Possession of a valid California Class C driver license and acceptable driving record are required. APPLICATION AND INTERVIEW PROCESS Submit an online City job application and supplemental questionnaire by the filing deadline or first review date at www.cityofventura.ca.gov/jobs . It is important that your City job application show all the relevant education, training, and experience you possess. Resumes, CVs and cover letters may be attached to your application but will not be accepted in lieu of a completed job application or supplemental questionnaire. Submitting an incomplete application or supplemental questionnaire, may disqualify you from further consideration in the recruitment process. Application Filing Deadline : This recruitment is open on a continuous basis. The first review of applications is scheduled for Thursday, January 18, 2024 . Applications submitted after this date will be reviewed weekly and candidates meeting minimum qualifications will be forwarded to the department for further consideration. To be considered for this career opportunity, please complete an online City Job Application and supplemental questionnaire. For initial consideration, please submit your application and supplemental questionnaire by the first review date. Please note, the recruitment may close without notice at any time after the first review date. Application Review Process : All applications and supplemental questionnaires submitted will be screened in relation to the criteria outlined in this job announcement. Candidates will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Candidates will be notified about their status after the filing deadline. Department Selection Interview : A select number of candidates will be invited to a panel interview process that will be scheduled once a sufficient number of qualified applications have been received for this position. Selected candidates will be notified of specifics at any time after the first review date. Please note, given the current COVID-19 situation, initial panel interviews may be conducted via video teleconference. Selected applicants will be notified of specifics at the appropriate time. The department selection interviews will be scheduled promptly after the panel interview processes completed. The Eligibility List established for this classification may be used to fill other regular and temporary vacancies at the discretion of the City. --------------------------------------------------------------------------------------------------------------------------- In compliance with the Americans with Disabilities Act (ADA), if you need an accommodation in a selection process, please notify the Human Resources Department in writing by the final filing date of the position you are interested in. The Human Resources address is: 501 Poli Street, Room 210, Ventura, CA 93001, (805) 654-7853, e-mail: recruitment@cityofventura.ca.gov. THE ORGANIZATION The City of Ventura operates under the Council/ Manager form of government under a charter adopted by voters in 1934, with an elected seven-member City Council. This full-service municipality is supported by 11 major City departments: City Manager, City Attorney, Finance, Information Technology, Human Resources, Community Development, Parks & Recreation, Fire, Police, Public Works, and Ventura Water. The City’s Adopted FY 2023/2024 Budget totals approximately $428.8 million. The City Council and the City Manager are dedicated to the highest standards of integrity, public service, and innovative approaches to governing. To learn more about the City of Ventura, please visit www.cityofventura.ca.gov and view the FY2023-24 Budget. CITY OF VENTURA The City of Ventura is located just north of Los Angeles County and south of Santa Barbara County and is frequently considered one of America’s most desirable places to live. The City is a full-service municipality that was founded in 1782, incorporated in 1866, and serves nearly 110,000 residents within its 32 square miles. With nearly 700 employees, the City is dedicated to delivering key services to our businesses, residents, and visitors to ensure Ventura remains a fiscally stable, economically vibrant, safe, clean, and desirable community. Locals and visitors enjoy Ventura’s impressive park system that includes 32 parks and historic sites, and more than 800 acres of open green space. The City offers a remarkable year-round climate, friendly people, and a spectacular coastline. Ventura is an exciting location for a variety of outdoor activities such as biking, hiking, kayaking, paddle-boarding, sailing, surfing, whale watching and windsurfing. Other activities include the Channel Islands National Park, championship golf, world-class shopping, wine tours, and more. Learn more about the City of Ventura at www.CityofVentura.ca.gov DIVERSITY, EQUITY AND INCLUSION The City of Ventura values human rights, goodwill, respect, inclusivity, equality, and recognizes that the City derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in public service, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations, and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they’re counting on us. The City is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team! Employment Information: Right to Work : Before employment candidates must submit documentation verifying legal right to work in the United States. Background Check : A pre-employment verification of background, references, and medical examination will be conducted. A drug screening may be required for some positions. Applicants for positions using City vehicles may be required to submit a DMV report. Probationary Period : Twelve months Deferred Compensation: $442 per year will be matched in a 457 Plan. Medical & Dental Insurance: Up to $691 monthly towards a selection of plans. Medical and dental insurance is effective the first of the second month after date of hire. Optional Benefits: $469 monthly, applied toward medical insurance premiums. Cash-out option is not available. Vision Insurance: City paid coverage for employees and dependents. Vision insurance is effective the first of the second month after date of hire. Life Insurance: City paid term life insurance equal to the employee's annual salary, and dependent life insurance of $2,000 per dependent. Disability Insurance: City paid short and long-term disability coverage. Retirement: Tier I - 2% @ 55/Single Highest Year of Compensation for Classic CalPERS members who worked for the City prior to December 31, 2012 and are returning to City employment. Employees make a 7% member contribution, and may be subject to compensation limits per Section 401(a)(17) of the IRC. Tier II - 2% @ 60/3-Year Final Compensation Period for Classic CalPERS members with less than a six-month break in service from another CalPERS or CalPERS'-reciprocal agency. Employees make a 7% member contribution, and may be subject to compensation limits per Section 401(a)(17) of the IRC. Tier III - 2% at 62/3-Year Final Compensation Period for New CalPERS members. Employees make a 6.25% member contribution, and are subject to compensation limits per Government Code Section 7522.10. Additional details regarding the City's retirement plan will be provided to candidates during the job offer process. Social Security: CalPERS members do not participate in Social Security retirement. Receiving a CalPERS benefit may affect your social security upon retirement. For further information contact a Social Security office or www.socialsecurity.gov/form1945 . Medicare: Employees participate only in the Medicare portion of Social Security. There is a 1.45% payroll deduction for this benefit. Annual Leave: 14.5 days per year, increasing to 24.5 days after 15 years service, for vacation or sick leave. Employees may use vacation after successful completion of probation. Personal Leave: 27 hours per calendar year. Holidays: 12 paid holidays per year. Winter Holiday Break: 18 hours of Winter Optional Holiday time. City Hall closure December 25th to January 1st. Part-Time Benefits: Regular part-time employees receive insurance, optional benefits, vacation, holidays, sick leave and disability programs proportionate to their regular work hours. Tuition Reimbursement: $2,500 per year for tuition and books for courses taken at accredited institution after completion of probation. Student Loan Forgiveness: The City currently qualifies as an eligible employer for the federal Public Service Loan Forgiveness program. Direct Deposit: Paychecks are automatically deposited to employee accounts. Flexible Workweek: A 9/80 workweek is available for some positions. Wellness Program: A comprehensive program is available, including on-site gym, exercise classes, downtown/beach walking routes, weight loss, and tips on nutrition and healthy lifestyle. Professional Development: The City of Ventura is a LinkedIn Learning organization. LinkedIn Learning online classes are available with a library of more than 13,000 courses taught by real-world experts. Users can download certificates and customize learning paths that match their roles and competencies. Closing Date/Time: Continuous
Jefferson County
Lakewood, Colorado, United States
The Division of Technology and Innovation (T&I) supplies digital tools, technical education, system security management, application services and tech support for Jefferson County Public Library (JCPL). The Creative Technician supports the library’s mission by providing patrons with access to creative technology helping them solve challenges. Provide Jeffco residents with access to emerging technologies, training in how to use them, and support for the creative process. Together with the creative technology supervisor, the Creative Technician will help create departmental standards, maintenance processes, and operational procedures. This position must comply with laws governing patron privacy and confidentiality under CRS24-90-119, and the Code of Ethics of the American Library Association, as well as ADA governing public access to space and technology. This position will be scheduled some evenings and weekends. Apply By: 05/27/24 Division: Library Division Management Level: Individual Contributor Scheduled Weekly Hours: 40 Benefit Eligibility: This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement. Description: Hiring Range: $ 26.77 - $33.46 per hour. Responsible for deploying innovative technologies to JCPL patrons. Partners with others to create a cohesive team environment with library staff, volunteers, vendors, and outside instructors to create and promote innovation programming. Connects with JCPL patrons to help them find the information, tools, and resources that they can use to grow their own experiences. Conducts one-on-one and or/or group classes using the tools, materials, and processes in the provided spaces and/or ad-hoc locations. Stays current on creative technology trends and innovative technologies. Performs administrative tasks such as answering emails and phone calls, scheduling meetings, reconciling purchases, tracking inventory and statistics. Ensures that all creative tech spaces, including the digital media studio, are properly maintained and that regularly scheduled maintenance is being performed. Takes steps to repair or replace malfunctioning equipment. Trouble shoots computer problems as necessary. Coordinates and develops the programming and training of impacted public services staff. Coordinates and collaborates with library staff and outside partners on long-term projects at JCPL and within the community. Other duties as assigned. Required - Fluent reading, speaking & writing English and Spanish. Required - Colorado Driver's License within 90 days of hire. Required - Weekend and evening availability. Preferred - Bachelor’s Degree in digital media, educational/creative technology, art and technology, or related field. Preferred - ITIL Foundations Certification. Education: Bachelor's Degree Experience: Work Experience: Minimum one year Certifications: Languages: Category: Information Technology Services
May 14, 2024
Full Time
The Division of Technology and Innovation (T&I) supplies digital tools, technical education, system security management, application services and tech support for Jefferson County Public Library (JCPL). The Creative Technician supports the library’s mission by providing patrons with access to creative technology helping them solve challenges. Provide Jeffco residents with access to emerging technologies, training in how to use them, and support for the creative process. Together with the creative technology supervisor, the Creative Technician will help create departmental standards, maintenance processes, and operational procedures. This position must comply with laws governing patron privacy and confidentiality under CRS24-90-119, and the Code of Ethics of the American Library Association, as well as ADA governing public access to space and technology. This position will be scheduled some evenings and weekends. Apply By: 05/27/24 Division: Library Division Management Level: Individual Contributor Scheduled Weekly Hours: 40 Benefit Eligibility: This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement. Description: Hiring Range: $ 26.77 - $33.46 per hour. Responsible for deploying innovative technologies to JCPL patrons. Partners with others to create a cohesive team environment with library staff, volunteers, vendors, and outside instructors to create and promote innovation programming. Connects with JCPL patrons to help them find the information, tools, and resources that they can use to grow their own experiences. Conducts one-on-one and or/or group classes using the tools, materials, and processes in the provided spaces and/or ad-hoc locations. Stays current on creative technology trends and innovative technologies. Performs administrative tasks such as answering emails and phone calls, scheduling meetings, reconciling purchases, tracking inventory and statistics. Ensures that all creative tech spaces, including the digital media studio, are properly maintained and that regularly scheduled maintenance is being performed. Takes steps to repair or replace malfunctioning equipment. Trouble shoots computer problems as necessary. Coordinates and develops the programming and training of impacted public services staff. Coordinates and collaborates with library staff and outside partners on long-term projects at JCPL and within the community. Other duties as assigned. Required - Fluent reading, speaking & writing English and Spanish. Required - Colorado Driver's License within 90 days of hire. Required - Weekend and evening availability. Preferred - Bachelor’s Degree in digital media, educational/creative technology, art and technology, or related field. Preferred - ITIL Foundations Certification. Education: Bachelor's Degree Experience: Work Experience: Minimum one year Certifications: Languages: Category: Information Technology Services
Announcement Number: 47354 Open to all qualified persons. Posted 05/07/2024 Close Date: 05/21/2024 Recruiter: CLARK MANDICHAK Phone: (775)684-0154 Email: clarkmandichak@admin.nv.gov Applications accepted for another 7 Days 18 Hrs 46 Mins The Position Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Under general supervision, incumbents perform journey level duties. This is an IT Technician 2 position being recruited to underfill an IT Technician 4 position within the Governor's Office of the CIO (OCIO), Facility Operations team. This is an entry-level opportunity for those seeking to begin a career in Information Technology, in an Enterprise environment. This is an onsite position located in Carson City, Nevada. Primary duties for the incumbent include monitoring multiple computing technology platforms including Windows and Linux Server OS Virtual Machines, IBM mainframe (z/OS), modifying z/OS and Linux/UNIX job schedules, making basic code changes to batch jobs, printing large batches of duplex printed output, monitoring all equipment housed within the OCIO Computer Facility, and notifying the Server, Mainframe, UNIX, Network, and Mechanical sections along with other State of Nevada agencies of software and hardware failures. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent and three years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, one year of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician I in Nevada State service; OR an equivalent combination of education and experience. Special Requirements A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. Working evenings, weekends, and/or holidays is required. Requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
May 08, 2024
Full Time
Announcement Number: 47354 Open to all qualified persons. Posted 05/07/2024 Close Date: 05/21/2024 Recruiter: CLARK MANDICHAK Phone: (775)684-0154 Email: clarkmandichak@admin.nv.gov Applications accepted for another 7 Days 18 Hrs 46 Mins The Position Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Under general supervision, incumbents perform journey level duties. This is an IT Technician 2 position being recruited to underfill an IT Technician 4 position within the Governor's Office of the CIO (OCIO), Facility Operations team. This is an entry-level opportunity for those seeking to begin a career in Information Technology, in an Enterprise environment. This is an onsite position located in Carson City, Nevada. Primary duties for the incumbent include monitoring multiple computing technology platforms including Windows and Linux Server OS Virtual Machines, IBM mainframe (z/OS), modifying z/OS and Linux/UNIX job schedules, making basic code changes to batch jobs, printing large batches of duplex printed output, monitoring all equipment housed within the OCIO Computer Facility, and notifying the Server, Mainframe, UNIX, Network, and Mechanical sections along with other State of Nevada agencies of software and hardware failures. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent and three years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, one year of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician I in Nevada State service; OR an equivalent combination of education and experience. Special Requirements A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. Working evenings, weekends, and/or holidays is required. Requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
State of Nevada
Gardnerville, Nevada, United States
Announcement Number: 47354 Open to all qualified persons. Posted 05/07/2024 Close Date: 05/21/2024 Recruiter: CLARK MANDICHAK Phone: (775)684-0154 Email: clarkmandichak@admin.nv.gov Applications accepted for another 7 Days 18 Hrs 46 Mins The Position Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Under general supervision, incumbents perform journey level duties. This is an IT Technician 2 position being recruited to underfill an IT Technician 4 position within the Governor's Office of the CIO (OCIO), Facility Operations team. This is an entry-level opportunity for those seeking to begin a career in Information Technology, in an Enterprise environment. This is an onsite position located in Carson City, Nevada. Primary duties for the incumbent include monitoring multiple computing technology platforms including Windows and Linux Server OS Virtual Machines, IBM mainframe (z/OS), modifying z/OS and Linux/UNIX job schedules, making basic code changes to batch jobs, printing large batches of duplex printed output, monitoring all equipment housed within the OCIO Computer Facility, and notifying the Server, Mainframe, UNIX, Network, and Mechanical sections along with other State of Nevada agencies of software and hardware failures. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent and three years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, one year of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician I in Nevada State service; OR an equivalent combination of education and experience. Special Requirements A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. Working evenings, weekends, and/or holidays is required. Requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
May 08, 2024
Full Time
Announcement Number: 47354 Open to all qualified persons. Posted 05/07/2024 Close Date: 05/21/2024 Recruiter: CLARK MANDICHAK Phone: (775)684-0154 Email: clarkmandichak@admin.nv.gov Applications accepted for another 7 Days 18 Hrs 46 Mins The Position Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Under general supervision, incumbents perform journey level duties. This is an IT Technician 2 position being recruited to underfill an IT Technician 4 position within the Governor's Office of the CIO (OCIO), Facility Operations team. This is an entry-level opportunity for those seeking to begin a career in Information Technology, in an Enterprise environment. This is an onsite position located in Carson City, Nevada. Primary duties for the incumbent include monitoring multiple computing technology platforms including Windows and Linux Server OS Virtual Machines, IBM mainframe (z/OS), modifying z/OS and Linux/UNIX job schedules, making basic code changes to batch jobs, printing large batches of duplex printed output, monitoring all equipment housed within the OCIO Computer Facility, and notifying the Server, Mainframe, UNIX, Network, and Mechanical sections along with other State of Nevada agencies of software and hardware failures. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent and three years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, one year of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician I in Nevada State service; OR an equivalent combination of education and experience. Special Requirements A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. Working evenings, weekends, and/or holidays is required. Requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Announcement Number: 47354 Open to all qualified persons. Posted 05/07/2024 Close Date: 05/21/2024 Recruiter: CLARK MANDICHAK Phone: (775)684-0154 Email: clarkmandichak@admin.nv.gov Applications accepted for another 7 Days 18 Hrs 46 Mins The Position Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Under general supervision, incumbents perform journey level duties. This is an IT Technician 2 position being recruited to underfill an IT Technician 4 position within the Governor's Office of the CIO (OCIO), Facility Operations team. This is an entry-level opportunity for those seeking to begin a career in Information Technology, in an Enterprise environment. This is an onsite position located in Carson City, Nevada. Primary duties for the incumbent include monitoring multiple computing technology platforms including Windows and Linux Server OS Virtual Machines, IBM mainframe (z/OS), modifying z/OS and Linux/UNIX job schedules, making basic code changes to batch jobs, printing large batches of duplex printed output, monitoring all equipment housed within the OCIO Computer Facility, and notifying the Server, Mainframe, UNIX, Network, and Mechanical sections along with other State of Nevada agencies of software and hardware failures. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent and three years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, one year of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician I in Nevada State service; OR an equivalent combination of education and experience. Special Requirements A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. Working evenings, weekends, and/or holidays is required. Requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
May 08, 2024
Full Time
Announcement Number: 47354 Open to all qualified persons. Posted 05/07/2024 Close Date: 05/21/2024 Recruiter: CLARK MANDICHAK Phone: (775)684-0154 Email: clarkmandichak@admin.nv.gov Applications accepted for another 7 Days 18 Hrs 46 Mins The Position Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Under general supervision, incumbents perform journey level duties. This is an IT Technician 2 position being recruited to underfill an IT Technician 4 position within the Governor's Office of the CIO (OCIO), Facility Operations team. This is an entry-level opportunity for those seeking to begin a career in Information Technology, in an Enterprise environment. This is an onsite position located in Carson City, Nevada. Primary duties for the incumbent include monitoring multiple computing technology platforms including Windows and Linux Server OS Virtual Machines, IBM mainframe (z/OS), modifying z/OS and Linux/UNIX job schedules, making basic code changes to batch jobs, printing large batches of duplex printed output, monitoring all equipment housed within the OCIO Computer Facility, and notifying the Server, Mainframe, UNIX, Network, and Mechanical sections along with other State of Nevada agencies of software and hardware failures. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent and three years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, one year of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician I in Nevada State service; OR an equivalent combination of education and experience. Special Requirements A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. Working evenings, weekends, and/or holidays is required. Requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Announcement Number: 47354 Open to all qualified persons. Posted 05/07/2024 Close Date: 05/21/2024 Recruiter: CLARK MANDICHAK Phone: (775)684-0154 Email: clarkmandichak@admin.nv.gov Applications accepted for another 7 Days 18 Hrs 46 Mins The Position Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Under general supervision, incumbents perform journey level duties. This is an IT Technician 2 position being recruited to underfill an IT Technician 4 position within the Governor's Office of the CIO (OCIO), Facility Operations team. This is an entry-level opportunity for those seeking to begin a career in Information Technology, in an Enterprise environment. This is an onsite position located in Carson City, Nevada. Primary duties for the incumbent include monitoring multiple computing technology platforms including Windows and Linux Server OS Virtual Machines, IBM mainframe (z/OS), modifying z/OS and Linux/UNIX job schedules, making basic code changes to batch jobs, printing large batches of duplex printed output, monitoring all equipment housed within the OCIO Computer Facility, and notifying the Server, Mainframe, UNIX, Network, and Mechanical sections along with other State of Nevada agencies of software and hardware failures. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent and three years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, one year of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician I in Nevada State service; OR an equivalent combination of education and experience. Special Requirements A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. Working evenings, weekends, and/or holidays is required. Requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
May 08, 2024
Full Time
Announcement Number: 47354 Open to all qualified persons. Posted 05/07/2024 Close Date: 05/21/2024 Recruiter: CLARK MANDICHAK Phone: (775)684-0154 Email: clarkmandichak@admin.nv.gov Applications accepted for another 7 Days 18 Hrs 46 Mins The Position Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Under general supervision, incumbents perform journey level duties. This is an IT Technician 2 position being recruited to underfill an IT Technician 4 position within the Governor's Office of the CIO (OCIO), Facility Operations team. This is an entry-level opportunity for those seeking to begin a career in Information Technology, in an Enterprise environment. This is an onsite position located in Carson City, Nevada. Primary duties for the incumbent include monitoring multiple computing technology platforms including Windows and Linux Server OS Virtual Machines, IBM mainframe (z/OS), modifying z/OS and Linux/UNIX job schedules, making basic code changes to batch jobs, printing large batches of duplex printed output, monitoring all equipment housed within the OCIO Computer Facility, and notifying the Server, Mainframe, UNIX, Network, and Mechanical sections along with other State of Nevada agencies of software and hardware failures. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent and three years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, one year of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician I in Nevada State service; OR an equivalent combination of education and experience. Special Requirements A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. Working evenings, weekends, and/or holidays is required. Requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
San Diego State University
5500 Campanile Drive, San Diego, CA 92182, USA
Position Summary Under the general supervision of the School Director, the Equipment Technician will perform preventive maintenance, repair, assembly or fabrication, and installation of the School’s equipment in specialized facilities that support creative practice in ceramics, furniture design and woodworking, jewelry and metalwork, book arts and printmaking, drawing, painting, sculpture, photography, graphic design, interior architecture, and multimedia. The Equipment Technician will collaborate with members of the School on the proper use of tools, equipment, and materials; inventory, order, pick-up, and stock supplies and equipment parts; and maintain a safe and healthy working and learning environment. The Equipment Technician will serve as the School of Art and Design’s safety monitor and Environmental Health and Safety (EH&S) liaison. These roles entail oversight of the School’s safety forms, information gathering for Environmental Health & Safety (EH&S) compliance reports, and support of faculty and staff to develop and enforce safety procedures. The Equipment Technician will cooperate with EH&S regarding general safety practices, such as procedures for hazardous waste disposal and chemical spill treatment. The Equipment Technician will support the School’s growth in the use of 3D modeling (CAD) and digital fabrication (CNC/CAM). In addition, the incumbent will train and supervise student workers on general repair and maintenance projects and inventory management. This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The School of Art and Design in the College of Professional Studies and Fine Arts is a creative learning community in which students develop their practice as artists, designers, and art historians who work in and across media while enhancing their visual, material, and conceptual thinking. Located on the Pacific Rim and at the border with Mexico, the School is dedicated to the integration of art, design, and community building in alignment with the School’s commitments to social / environmental justice and innovative entrepreneurship. Through both discipline-specific and multidisciplinary approaches to teaching and learning, we support students to innovate solutions, express ideas, imagine possibilities, and interpret the world through historical, cultural, and global contexts. The School of Art and Design believes representation matters. Through our Diversity, Equity and Inclusion Program, led by a collaborative team of students, faculty, and staff, we endeavor to create a safe, inclusive, and diverse academic and creative environment where students of all cultures, races, genders, religions, and sexual orientations can learn and create. We work to promote diverse communities and new cultural experiences that inspire students to break down barriers and transform lives, and with our guidance and support, help them navigate academic, personal, and professional success to emerge as dynamic artists and designers of tomorrow. In addition to sixteen tenured/tenure track faculty members, the School employs approximately 70 lecturers and graduate teaching associates to serve over 1,100 majors and 20 graduate students. The Director leads the School with the support of eight full-time staff positions and one part-time Programs and Financial Coordinator. The full-time positions include two Equipment Technicians, one Administrative Analyst/Specialist, three Administrative Support Coordinator II positions, one Instructional Support Technician, and one Information Technology Consultant. For more information regarding the College of Professional Studies and Fine Arts, click here . Education and Experience Equivalent to one year of journey-level or skilled experience in the maintenance, repair and operation of scientific or technical equipment in the specialty area to which assigned such as mechanical, electromechanical, electronics or in the specialized category requiring construction and fabrication skills and some precision work, trade or craft skills working with a variety of unique materials, or specialized knowledge and skill related to unusual equipment. OR Equivalent to two years of semi-skilled experience maintaining and repairing scientific or technical equipment or related equipment experience as part of instructional support activities may be substituted for the required experience. OR Equivalent to two years of trade school or technical arts training with specialization in the type of equipment repair to which assigned, completion of an apprenticeship program, or completion of a full military specialization in the required type of equipment maintenance and repair may be substituted for the required experience. Key Qualifications Experience troubleshooting and performing basic repairs on equipment and tools. Experience working with 3D modeling printers and Computer Numerical Control (CNC/Computer-aided (CAM) manufacturing systems. Licenses/Certifications Required California Driver’s License or the ability to obtain one within 10 days of hire. Personnel lift and forklift (training will be provided). Compensation and Benefits Starting salary upon appointment is not expected to exceed $4,442 per month . Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $3,658 - $6,620 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on March 8, 2024. To receive full consideration, apply by March 7, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Tina Deesen at tdeesen@sdsu.edu . Advertised: Feb 23 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Position Summary Under the general supervision of the School Director, the Equipment Technician will perform preventive maintenance, repair, assembly or fabrication, and installation of the School’s equipment in specialized facilities that support creative practice in ceramics, furniture design and woodworking, jewelry and metalwork, book arts and printmaking, drawing, painting, sculpture, photography, graphic design, interior architecture, and multimedia. The Equipment Technician will collaborate with members of the School on the proper use of tools, equipment, and materials; inventory, order, pick-up, and stock supplies and equipment parts; and maintain a safe and healthy working and learning environment. The Equipment Technician will serve as the School of Art and Design’s safety monitor and Environmental Health and Safety (EH&S) liaison. These roles entail oversight of the School’s safety forms, information gathering for Environmental Health & Safety (EH&S) compliance reports, and support of faculty and staff to develop and enforce safety procedures. The Equipment Technician will cooperate with EH&S regarding general safety practices, such as procedures for hazardous waste disposal and chemical spill treatment. The Equipment Technician will support the School’s growth in the use of 3D modeling (CAD) and digital fabrication (CNC/CAM). In addition, the incumbent will train and supervise student workers on general repair and maintenance projects and inventory management. This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The School of Art and Design in the College of Professional Studies and Fine Arts is a creative learning community in which students develop their practice as artists, designers, and art historians who work in and across media while enhancing their visual, material, and conceptual thinking. Located on the Pacific Rim and at the border with Mexico, the School is dedicated to the integration of art, design, and community building in alignment with the School’s commitments to social / environmental justice and innovative entrepreneurship. Through both discipline-specific and multidisciplinary approaches to teaching and learning, we support students to innovate solutions, express ideas, imagine possibilities, and interpret the world through historical, cultural, and global contexts. The School of Art and Design believes representation matters. Through our Diversity, Equity and Inclusion Program, led by a collaborative team of students, faculty, and staff, we endeavor to create a safe, inclusive, and diverse academic and creative environment where students of all cultures, races, genders, religions, and sexual orientations can learn and create. We work to promote diverse communities and new cultural experiences that inspire students to break down barriers and transform lives, and with our guidance and support, help them navigate academic, personal, and professional success to emerge as dynamic artists and designers of tomorrow. In addition to sixteen tenured/tenure track faculty members, the School employs approximately 70 lecturers and graduate teaching associates to serve over 1,100 majors and 20 graduate students. The Director leads the School with the support of eight full-time staff positions and one part-time Programs and Financial Coordinator. The full-time positions include two Equipment Technicians, one Administrative Analyst/Specialist, three Administrative Support Coordinator II positions, one Instructional Support Technician, and one Information Technology Consultant. For more information regarding the College of Professional Studies and Fine Arts, click here . Education and Experience Equivalent to one year of journey-level or skilled experience in the maintenance, repair and operation of scientific or technical equipment in the specialty area to which assigned such as mechanical, electromechanical, electronics or in the specialized category requiring construction and fabrication skills and some precision work, trade or craft skills working with a variety of unique materials, or specialized knowledge and skill related to unusual equipment. OR Equivalent to two years of semi-skilled experience maintaining and repairing scientific or technical equipment or related equipment experience as part of instructional support activities may be substituted for the required experience. OR Equivalent to two years of trade school or technical arts training with specialization in the type of equipment repair to which assigned, completion of an apprenticeship program, or completion of a full military specialization in the required type of equipment maintenance and repair may be substituted for the required experience. Key Qualifications Experience troubleshooting and performing basic repairs on equipment and tools. Experience working with 3D modeling printers and Computer Numerical Control (CNC/Computer-aided (CAM) manufacturing systems. Licenses/Certifications Required California Driver’s License or the ability to obtain one within 10 days of hire. Personnel lift and forklift (training will be provided). Compensation and Benefits Starting salary upon appointment is not expected to exceed $4,442 per month . Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $3,658 - $6,620 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on March 8, 2024. To receive full consideration, apply by March 7, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Tina Deesen at tdeesen@sdsu.edu . Advertised: Feb 23 2024 Pacific Standard Time Applications close: Closing Date/Time:
STATE CENTER COMMUNITY COLLEGE DISTRICT
Fresno, California, United States
General Purpose Under general supervision, provides instructional assistance to faculty and students in an assigned career technical education program; assists instructors in preparing materials and demonstrations and sets up equipment, materials and supplies for classroom and skills laboratory use; demonstrates and trains students on safety practices and procedures including safe operations of equipment, tools and materials and uses of required personal protective and other safety equipment; observes student performance during skills laboratory periods and advises students on proper methods and equipment and tool use to meet skills requirements; maintains and replenishes an inventory of laboratory equipment, materials and supplies; ensures a clean, safe and orderly learning environment; and performs related duties as assigned. Essential Duties & Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Performs a variety of technical, logistical and instructional support activities for one or more instructors in one to multiple classroom and career technical skills laboratory settings; assists instructors in formulating skills development projects and assignments for use in skills laboratories and develops materials for implementation of laboratory projects; may develop lab sheets and other supporting materials and resources for student use. Preps for, sets up and dismantles equipment for demonstrations and labs; plans the layout of equipment, materials and supplies subject to instructor approval; moves equipment into place using a forklift; programs and performs software maintenance on specialized computer-based equipment, control systems and network connections; fabricates equipment, parts, circuit boards and other items required for laboratory demonstrations and student projects, based on instructor diagrams and oral instructions. Demonstrates and trains students on work methods and uses and operations of hand and power tools and large stationary equipment, ranging from: welding, drilling and punch equipment; auto lifts and other automotive equipment; CNC (computer numerical control) manufacturing and turning centers; computerized manufacturing and test equipment; electronic measuring equipment; lathes and mills to power saws, grinders, sanders and cutting shears; interprets and guides students through course and laboratory assignments; responds to student questions regarding procedures and requirements; provides clear and concise explanations and demonstrations to facilitate student understanding and reinforce instructor teaching; observes student performance during laboratory periods, advises students on proper equipment/tool use and work methods and provides feedback to students and the instructor. Provides direction and demonstrates safety procedures and practices; monitors students in the laboratory to ensure safety procedures are followed and any required personal protective clothing or equipment is worn/used; inspects and maintains laboratory safety equipment such as eye washer, safety shower, fire extinguisher and safety kits; arranges for the safe storage and pickup of hazardous materials including fuels, greases, oils and sealants; conducts safety inspections and prepares required safety reports; ensures a clean, safe and orderly learning environment in assigned laboratories. Stocks, maintains and replenishes an inventory of equipment, parts, materials and supplies for instructor and student use; obtains quotes from vendors, prepares purchase requisitions and tracks budget expenditures; unloads and stores parts and materials using a forklift and pallet jack; makes minor repairs and maintains tools in sound working condition; performs preventative and corrective maintenance and repair of laboratory equipment; arranges for major repair or replacement of tools and equipment by outside vendors; refers facilities maintenance and technology repair issues to Building Services and Information Technology for action. Monitors student attendance in the lab; enters data in systems such as SARS and runs reports for distribution and review. Participates in selecting, training and providing day-to-day lead work direction to student assistants performing laboratory housekeeping and other functions; assigns and monitors work for complete-ness, accuracy and conformance with District, department and legal/regulatory requirements and standards; provides information, instruction and training on work procedures and technical, legal, regulatory and safety requirements; assists in ensuring a fair, open and inclusive work environment in accordance with the District's mission goals and values. Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District. OTHER DUTIES Ensures labs are open and ready for use during scheduled hours and that equipment is in sound working condition; monitors to ensure lab closing procedures are followed. Organizes and maintains a tool room and checks out tools for instructor and student use and return. In an automotive repair laboratory, supervises the work of students performing customer service intake functions; oversees and manages the flow of repair work to meet instructional needs; maintains customer waiting lists; ensures student repair work meets repair quality requirements; resolves issues with customers. In a farm operations learning laboratory, operates, diagnoses and repairs farm equipment such as tractors, loaders and trenchers; assists in farm operations such as preparing fields, seeding and planting, harvesting and baling and moving cattle to different pastures; repairs fencing; applies pesticides; maintains and repairs irrigation systems. Maintains and repairs District vehicles assigned to a college or center. Writes technical reports and prepares schematics for new laboratory projects. Grades quizzes, homework assignments, tests and proctored-exams; records and maintains data on student attendance and lab hours; compiles and generates student reports. Participates in high school outreach activities; participates in meetings with local businesses to promote job placement of students; interacts with businesses and organizations to receive equipment and other donations; interacts with the public and customers of assigned laboratories. Performs related duties as assigned. Employment Standards / Minimum Qualifications KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: Subject matter areas relevant to area of assignment including, where applicable, concepts, work methods and processes, equipment operations, tools and specialized safety requirements applicable to the subject area. General methods and practices of student instruction and tutoring. Uses and operations of computers with standard business and specialized software applicable to areas of assigned responsibilities. Methods and procedures for diagnosing, troubleshooting and resolving equipment and computer hardware and software problems in a skills laboratory environment. Principles and practices of sound business communication; correct English usage, including spelling, grammar and punctuation. District budgeting and purchasing policies, practices and procedures. District environmental safety policies and procedures and safety methods and practices applicable to the assigned laboratory including the use of any required personal protective equipment. Office practices and procedures, including recordkeeping. If applicable, College policies and procedures and regulatory requirements governing the safe storage, handling and disposal of hazardous materials and biohazards in accordance with state and federal requirements. Skills and Abilities to: Provide day-to-day administrative and technical support to instructors in carrying out their instructional responsibilities. Provide effective hands-on demonstrations, instructions, tutoring and guidance to students in applicable subject-matter areas; accurately, thoroughly and clearly answer students' subject-matter, equipment-use and technology questions. Walk students through uses and operations of specialized equipment, tools, hardware and software. Organize, set priorities and exercise sound, independent judgment within areas of responsibility. Analyze, interpret, explain and apply technical manuals and bulletins and relevant laws, regulations, ordinances and policies. Assign, provide training, oversee and inspect the work of student workers and work experience students. Provide day-to-day technical support for computer hardware, peripherals and business and specialized software in assigned laboratories. Demonstrate and enforce safe practices and procedures in the use of potentially dangerous tools, equipment and materials. Analyze problems, evaluate alternatives and recommend or adopt effective courses of action within established guidelines. Organize and maintain a variety of records and files. Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices. Communicate effectively, both orally and in writing. Understand and follow written and oral instructions. Operate a computer and use standard business software, specialized or enterprise software and other standard business and instructional equipment. Establish and maintain effective working relationships with all those encountered in the course of work. EDUCATION AND EXPERIENCE Completion of: an associate degree or certificate program in the relevant career technical field; other education or training such as completion of an apprenticeship program; and/or work experience necessary to demonstrate mastery-level attainment in the career technical area to which assigned and at least two years of progressively responsible experience in the field; or an equivalent combination of training and experience. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS A valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program. Assignment to certain technical programs requires a Class A driver's license, a Class A license with air brake endorsement or Class B license with passenger endorsement issued by the State of California. For assignment to certain technical programs, certifications and/or licenses may either be required or highly desirable. Such provisions will be clearly set forth in the examination announcement to fill positions in those areas. When such certifications or licenses are required for appointment to positions in specific technical areas, employees are expected to maintain valid, active certifications/licenses as a condition of employment. Depending on position assignment, the following additional licenses and certifications, or their equivalents, may be required: Forklift operator certification. ASE certifications A1-A8, issued by the National Institute of Automotive Excellence. ASE or MACS mobile air conditioning license. Qualified pesticide applicator's certificate issued by the State of California. EPA 608 certification for HVAC. Federal Aviation Administration (FAA) Airframe and Powerplant Technician (A&P) license. PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit, stand and walk; hear, in person and by telephone; hear signal warnings and differentiate operating equipment sounds; climb or balance; stoop, kneel, crouch or crawl; use hands repetitively to finger, handle, feel or operate objects, tools or controls and reach with hands and arms. Employees must frequently lift and/or move up to 50 pounds and occasionally lift up to 100 pounds or more with assistance. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, the ability to distinguish between basic shades and/or colors and the ability to adjust focus. Mental Demands While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use shop math and mathematical reasoning; observe and interpret conditions and situations; learn and apply new information or new skills; work on multiple concurrent tasks under changing intensive deadlines with constant interruptions; and interact with others encountered in the course of work, some of whom may be dissatisfied or upset. WORKING ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees work near moving equipment and/or moving mechanical parts and/or are exposed to wet and/or humid conditions and heavy vibration. Employees may be required to work in high, precarious places and are occasionally exposed to fumes or airborne particles, toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is occasionally loud and prolonged. Employees may work in outside weather conditions, exposed to extreme heat or cold. Employees may be required to wear personal protective equipment for certain assignments including breathing apparatus. The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime. Assessment Process Only the most qualified applicants will be invited to interview for the assignment. Full-time permanent positions provide an attractive benefit package which includes health, dental and vision coverage for the employee and eligible dependents, as well as life insurance and disability coverage for employees.Part-time positions are paid hourly, with limited benefits. For a detailed list of benefits, visit our benefits page .
Mar 07, 2024
Temporary
General Purpose Under general supervision, provides instructional assistance to faculty and students in an assigned career technical education program; assists instructors in preparing materials and demonstrations and sets up equipment, materials and supplies for classroom and skills laboratory use; demonstrates and trains students on safety practices and procedures including safe operations of equipment, tools and materials and uses of required personal protective and other safety equipment; observes student performance during skills laboratory periods and advises students on proper methods and equipment and tool use to meet skills requirements; maintains and replenishes an inventory of laboratory equipment, materials and supplies; ensures a clean, safe and orderly learning environment; and performs related duties as assigned. Essential Duties & Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Performs a variety of technical, logistical and instructional support activities for one or more instructors in one to multiple classroom and career technical skills laboratory settings; assists instructors in formulating skills development projects and assignments for use in skills laboratories and develops materials for implementation of laboratory projects; may develop lab sheets and other supporting materials and resources for student use. Preps for, sets up and dismantles equipment for demonstrations and labs; plans the layout of equipment, materials and supplies subject to instructor approval; moves equipment into place using a forklift; programs and performs software maintenance on specialized computer-based equipment, control systems and network connections; fabricates equipment, parts, circuit boards and other items required for laboratory demonstrations and student projects, based on instructor diagrams and oral instructions. Demonstrates and trains students on work methods and uses and operations of hand and power tools and large stationary equipment, ranging from: welding, drilling and punch equipment; auto lifts and other automotive equipment; CNC (computer numerical control) manufacturing and turning centers; computerized manufacturing and test equipment; electronic measuring equipment; lathes and mills to power saws, grinders, sanders and cutting shears; interprets and guides students through course and laboratory assignments; responds to student questions regarding procedures and requirements; provides clear and concise explanations and demonstrations to facilitate student understanding and reinforce instructor teaching; observes student performance during laboratory periods, advises students on proper equipment/tool use and work methods and provides feedback to students and the instructor. Provides direction and demonstrates safety procedures and practices; monitors students in the laboratory to ensure safety procedures are followed and any required personal protective clothing or equipment is worn/used; inspects and maintains laboratory safety equipment such as eye washer, safety shower, fire extinguisher and safety kits; arranges for the safe storage and pickup of hazardous materials including fuels, greases, oils and sealants; conducts safety inspections and prepares required safety reports; ensures a clean, safe and orderly learning environment in assigned laboratories. Stocks, maintains and replenishes an inventory of equipment, parts, materials and supplies for instructor and student use; obtains quotes from vendors, prepares purchase requisitions and tracks budget expenditures; unloads and stores parts and materials using a forklift and pallet jack; makes minor repairs and maintains tools in sound working condition; performs preventative and corrective maintenance and repair of laboratory equipment; arranges for major repair or replacement of tools and equipment by outside vendors; refers facilities maintenance and technology repair issues to Building Services and Information Technology for action. Monitors student attendance in the lab; enters data in systems such as SARS and runs reports for distribution and review. Participates in selecting, training and providing day-to-day lead work direction to student assistants performing laboratory housekeeping and other functions; assigns and monitors work for complete-ness, accuracy and conformance with District, department and legal/regulatory requirements and standards; provides information, instruction and training on work procedures and technical, legal, regulatory and safety requirements; assists in ensuring a fair, open and inclusive work environment in accordance with the District's mission goals and values. Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District. OTHER DUTIES Ensures labs are open and ready for use during scheduled hours and that equipment is in sound working condition; monitors to ensure lab closing procedures are followed. Organizes and maintains a tool room and checks out tools for instructor and student use and return. In an automotive repair laboratory, supervises the work of students performing customer service intake functions; oversees and manages the flow of repair work to meet instructional needs; maintains customer waiting lists; ensures student repair work meets repair quality requirements; resolves issues with customers. In a farm operations learning laboratory, operates, diagnoses and repairs farm equipment such as tractors, loaders and trenchers; assists in farm operations such as preparing fields, seeding and planting, harvesting and baling and moving cattle to different pastures; repairs fencing; applies pesticides; maintains and repairs irrigation systems. Maintains and repairs District vehicles assigned to a college or center. Writes technical reports and prepares schematics for new laboratory projects. Grades quizzes, homework assignments, tests and proctored-exams; records and maintains data on student attendance and lab hours; compiles and generates student reports. Participates in high school outreach activities; participates in meetings with local businesses to promote job placement of students; interacts with businesses and organizations to receive equipment and other donations; interacts with the public and customers of assigned laboratories. Performs related duties as assigned. Employment Standards / Minimum Qualifications KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: Subject matter areas relevant to area of assignment including, where applicable, concepts, work methods and processes, equipment operations, tools and specialized safety requirements applicable to the subject area. General methods and practices of student instruction and tutoring. Uses and operations of computers with standard business and specialized software applicable to areas of assigned responsibilities. Methods and procedures for diagnosing, troubleshooting and resolving equipment and computer hardware and software problems in a skills laboratory environment. Principles and practices of sound business communication; correct English usage, including spelling, grammar and punctuation. District budgeting and purchasing policies, practices and procedures. District environmental safety policies and procedures and safety methods and practices applicable to the assigned laboratory including the use of any required personal protective equipment. Office practices and procedures, including recordkeeping. If applicable, College policies and procedures and regulatory requirements governing the safe storage, handling and disposal of hazardous materials and biohazards in accordance with state and federal requirements. Skills and Abilities to: Provide day-to-day administrative and technical support to instructors in carrying out their instructional responsibilities. Provide effective hands-on demonstrations, instructions, tutoring and guidance to students in applicable subject-matter areas; accurately, thoroughly and clearly answer students' subject-matter, equipment-use and technology questions. Walk students through uses and operations of specialized equipment, tools, hardware and software. Organize, set priorities and exercise sound, independent judgment within areas of responsibility. Analyze, interpret, explain and apply technical manuals and bulletins and relevant laws, regulations, ordinances and policies. Assign, provide training, oversee and inspect the work of student workers and work experience students. Provide day-to-day technical support for computer hardware, peripherals and business and specialized software in assigned laboratories. Demonstrate and enforce safe practices and procedures in the use of potentially dangerous tools, equipment and materials. Analyze problems, evaluate alternatives and recommend or adopt effective courses of action within established guidelines. Organize and maintain a variety of records and files. Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices. Communicate effectively, both orally and in writing. Understand and follow written and oral instructions. Operate a computer and use standard business software, specialized or enterprise software and other standard business and instructional equipment. Establish and maintain effective working relationships with all those encountered in the course of work. EDUCATION AND EXPERIENCE Completion of: an associate degree or certificate program in the relevant career technical field; other education or training such as completion of an apprenticeship program; and/or work experience necessary to demonstrate mastery-level attainment in the career technical area to which assigned and at least two years of progressively responsible experience in the field; or an equivalent combination of training and experience. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS A valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program. Assignment to certain technical programs requires a Class A driver's license, a Class A license with air brake endorsement or Class B license with passenger endorsement issued by the State of California. For assignment to certain technical programs, certifications and/or licenses may either be required or highly desirable. Such provisions will be clearly set forth in the examination announcement to fill positions in those areas. When such certifications or licenses are required for appointment to positions in specific technical areas, employees are expected to maintain valid, active certifications/licenses as a condition of employment. Depending on position assignment, the following additional licenses and certifications, or their equivalents, may be required: Forklift operator certification. ASE certifications A1-A8, issued by the National Institute of Automotive Excellence. ASE or MACS mobile air conditioning license. Qualified pesticide applicator's certificate issued by the State of California. EPA 608 certification for HVAC. Federal Aviation Administration (FAA) Airframe and Powerplant Technician (A&P) license. PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit, stand and walk; hear, in person and by telephone; hear signal warnings and differentiate operating equipment sounds; climb or balance; stoop, kneel, crouch or crawl; use hands repetitively to finger, handle, feel or operate objects, tools or controls and reach with hands and arms. Employees must frequently lift and/or move up to 50 pounds and occasionally lift up to 100 pounds or more with assistance. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, the ability to distinguish between basic shades and/or colors and the ability to adjust focus. Mental Demands While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use shop math and mathematical reasoning; observe and interpret conditions and situations; learn and apply new information or new skills; work on multiple concurrent tasks under changing intensive deadlines with constant interruptions; and interact with others encountered in the course of work, some of whom may be dissatisfied or upset. WORKING ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees work near moving equipment and/or moving mechanical parts and/or are exposed to wet and/or humid conditions and heavy vibration. Employees may be required to work in high, precarious places and are occasionally exposed to fumes or airborne particles, toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is occasionally loud and prolonged. Employees may work in outside weather conditions, exposed to extreme heat or cold. Employees may be required to wear personal protective equipment for certain assignments including breathing apparatus. The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime. Assessment Process Only the most qualified applicants will be invited to interview for the assignment. Full-time permanent positions provide an attractive benefit package which includes health, dental and vision coverage for the employee and eligible dependents, as well as life insurance and disability coverage for employees.Part-time positions are paid hourly, with limited benefits. For a detailed list of benefits, visit our benefits page .
Job Location: The office for this position is located at DMH RRO, 105 Fairgrounds Road, Rolla, Mo 65401. Why you’ll love this position: If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that primarily supports the Department of Mental Health; however, you may provide support for any of our consolidated agencies in and around the Rolla area. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will be housed in the DMH Rolla Regional Office in Rolla, and travel will be required to other State offices supported in the area. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. This position with OA/ITSD is responsible for providing professional and technical support to clients. Essential duties include: Hardware support Software/application support Hardware deployment Inventory Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner) Working with other ITSD functional teams. Must be able to effectively communicate with customers, peers, vendors, and management by phone, email, and in person. Knowledge of supported operating systems Ability to understand client's needs and technical requirements and implement solutions Ability to identify and resolve various software issues Ability to respond to changing schedules and priorities Ability to collaborate with co-workers and other professionals Exceptional customer service skills and documentation skills Knowledge/experience in the desktop support area Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN and Bitlocker Ability to work well independently and as part of the team Adequate typing skills Ability to travel, operate a motor vehicle, and maintain a valid driver's license Typical qualifications: Associate's degree and 0-3 years of information technology support experience. (Substitutions may be allowed.) Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The classification for this position is Client Support Technician ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
May 04, 2024
Full Time
Job Location: The office for this position is located at DMH RRO, 105 Fairgrounds Road, Rolla, Mo 65401. Why you’ll love this position: If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that primarily supports the Department of Mental Health; however, you may provide support for any of our consolidated agencies in and around the Rolla area. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will be housed in the DMH Rolla Regional Office in Rolla, and travel will be required to other State offices supported in the area. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. This position with OA/ITSD is responsible for providing professional and technical support to clients. Essential duties include: Hardware support Software/application support Hardware deployment Inventory Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner) Working with other ITSD functional teams. Must be able to effectively communicate with customers, peers, vendors, and management by phone, email, and in person. Knowledge of supported operating systems Ability to understand client's needs and technical requirements and implement solutions Ability to identify and resolve various software issues Ability to respond to changing schedules and priorities Ability to collaborate with co-workers and other professionals Exceptional customer service skills and documentation skills Knowledge/experience in the desktop support area Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN and Bitlocker Ability to work well independently and as part of the team Adequate typing skills Ability to travel, operate a motor vehicle, and maintain a valid driver's license Typical qualifications: Associate's degree and 0-3 years of information technology support experience. (Substitutions may be allowed.) Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The classification for this position is Client Support Technician ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
State of Missouri
St. Charles, Missouri, United States
Job Location: The office for this position is located at 3737 Harry S Truman Blvd. St Charles 63301. Why you’ll love this position: If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that primarily supports the Department of Social Services; however, you may provide support for any of our consolidated agencies in and around the St. Charles area. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will be housed in the 3737 Harry S Truman State Office Building in St. Charles, and travel will be required to other State offices supported in the area. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. This position with OA/ITSD is responsible for providing professional and technical support to clients. Essential duties include: Hardware support Software/application support Hardware deployment, inventory Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner) Working with other ITSD functional teams Must be able to effectively communicate with customers, peers, vendors, and management by phone, email, and in person Knowledge of supported operating systems Ability to understand clients’ needs and technical requirements and implement solutions Ability to identify and resolve various software issues Ability to respond to changing schedules and priorities Ability to collaborate with co-workers and other professionals Exceptional customer service skills and documentation skills Knowledge/experience in the desktop support area Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN and Bitlocker Ability to work well independently and as part of the team Adequate typing skills Ability to travel, operate a motor vehicle, and maintain a valid driver's license Typical qualifications: Associate's degree and 0-3 years of information technology support experience. (Substitutions may be allowed.) Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The classification for this position is Client Support Technician ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
May 04, 2024
Full Time
Job Location: The office for this position is located at 3737 Harry S Truman Blvd. St Charles 63301. Why you’ll love this position: If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that primarily supports the Department of Social Services; however, you may provide support for any of our consolidated agencies in and around the St. Charles area. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will be housed in the 3737 Harry S Truman State Office Building in St. Charles, and travel will be required to other State offices supported in the area. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. This position with OA/ITSD is responsible for providing professional and technical support to clients. Essential duties include: Hardware support Software/application support Hardware deployment, inventory Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner) Working with other ITSD functional teams Must be able to effectively communicate with customers, peers, vendors, and management by phone, email, and in person Knowledge of supported operating systems Ability to understand clients’ needs and technical requirements and implement solutions Ability to identify and resolve various software issues Ability to respond to changing schedules and priorities Ability to collaborate with co-workers and other professionals Exceptional customer service skills and documentation skills Knowledge/experience in the desktop support area Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN and Bitlocker Ability to work well independently and as part of the team Adequate typing skills Ability to travel, operate a motor vehicle, and maintain a valid driver's license Typical qualifications: Associate's degree and 0-3 years of information technology support experience. (Substitutions may be allowed.) Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The classification for this position is Client Support Technician ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
State of Missouri
Jefferson City, Missouri, United States
Job Location: The office for this position is located at the Harry S Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101. Candidates who complete a successful onboarding and training period may be eligible to work at an alternate location in compliance with OA-ITSD's Distributed Workforce Plan. Why you’ll love this position: Call Center Position. A position at this level provides phone support for technical issues. Answers questions and provides information, advice, and instruction to clients on issues varying from simple to moderate complexity. The primary focus is on understanding the issues to be resolved and solving disruptions/problems within the defined scope of standards and protocols. May be responsible for user provisioning functions. Escalates issues to a higher level of support as warranted and within given time guidelines. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services-Call Center (CES). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. Essential job duties include the following: Hardware Support - Troubleshoot and assist in the diagnosis of hardware (PCs, Monitors, Laptops, Printers, Multi-Function Devices, Servers, Routers, and other peripheral equipment). Software Support - Troubleshoot and assist in reloading the functionality of various software products. Application Support - Troubleshoot and assist in the diagnosis of all computer applications (Mainframe and Web Applications). Escalate unresolved application issues to programmers and other level-two support personnel as necessary. Security Account Management - Assist in the troubleshooting of and resetting of all passwords to access various programs and applications. Assist in resolving security access issues. Communication - If a customer does not know who to contact for a particular question, the Call Center will assist him or her to reach the appropriate person. Knowledge and understanding of office automation, office systems operating environments, and/or communication devices. Ability to communicate with clients and staff in a professional and user-friendly manner. Ability to document issues and follow technical instructions. Ability to prioritize and handle multiple priorities simultaneously. Ability to identify and resolve information technology issues. This position is classified as Client Support Technician on the CES Call Center. Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The classification for this position is Client Support Technician ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
May 04, 2024
Full Time
Job Location: The office for this position is located at the Harry S Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101. Candidates who complete a successful onboarding and training period may be eligible to work at an alternate location in compliance with OA-ITSD's Distributed Workforce Plan. Why you’ll love this position: Call Center Position. A position at this level provides phone support for technical issues. Answers questions and provides information, advice, and instruction to clients on issues varying from simple to moderate complexity. The primary focus is on understanding the issues to be resolved and solving disruptions/problems within the defined scope of standards and protocols. May be responsible for user provisioning functions. Escalates issues to a higher level of support as warranted and within given time guidelines. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services-Call Center (CES). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. Essential job duties include the following: Hardware Support - Troubleshoot and assist in the diagnosis of hardware (PCs, Monitors, Laptops, Printers, Multi-Function Devices, Servers, Routers, and other peripheral equipment). Software Support - Troubleshoot and assist in reloading the functionality of various software products. Application Support - Troubleshoot and assist in the diagnosis of all computer applications (Mainframe and Web Applications). Escalate unresolved application issues to programmers and other level-two support personnel as necessary. Security Account Management - Assist in the troubleshooting of and resetting of all passwords to access various programs and applications. Assist in resolving security access issues. Communication - If a customer does not know who to contact for a particular question, the Call Center will assist him or her to reach the appropriate person. Knowledge and understanding of office automation, office systems operating environments, and/or communication devices. Ability to communicate with clients and staff in a professional and user-friendly manner. Ability to document issues and follow technical instructions. Ability to prioritize and handle multiple priorities simultaneously. Ability to identify and resolve information technology issues. This position is classified as Client Support Technician on the CES Call Center. Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The classification for this position is Client Support Technician ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .