Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Admissions Counselor SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department The Undergraduate Admissions & Recruitment department strives to work directly with students, parents, family and community members to disseminate admissions information and actively recruit a diverse student population to SF State. We are dedicated to creating access to higher education by actively engaging the community and raising awareness about the importance of higher education. We strive to provide services that prepare prospective students for the process of admission and the transition to the university. Appointment Type This is a one-year probationary position. Time Base Full-Time (FTE 1.0) Work Schedule Monday through Friday; from 8:00am to 5:00pm Anticipated Hiring Range $4,935.00 per month ($59,220.00 annually) Salary is commensurate with experience. Position Summary Reporting to the Senior Associate Director, the Admissions Counselor coordinates admissions and enrollment processes for domestic students in compliance with Title 5 standards, California State University (CSU), and San Francisco State University (SFSU) admissions and enrollment policies including advising, counseling and guidance regarding the undergraduate admissions process to prospective applicants, undergraduate applicants, and returning SFSU students. Incumbents accomplish their work through the use of admissions technology applications and manual admissions process review. Position Information Admissions Processing Coordinate and conduct the review of new undergraduate applicants according to Title V, CSU, and specific campus policies. Assess and interpret self-reported applicant information and academic records for determination of eligibility for admission. Monitor and update Campus Solutions (CS) based student records. Verify admitted applicants eligibility for enrollment. Determine eligibility for waivers of application fees. Verify the completion of English and math course work for placement in those subject areas at SF State. Provide admission services to special populations. Support new and existing staff members flexibly covering the work of the unit. Advising Applicants Advise prospective applicants regarding application processing and eligibility requirements. Assist prospective applicants to plan academic programs for transfer to SFSU. Communicate with applicant populations in individual and group settings both on and off campus. Advise students regarding residency policies, including how to establish California residency. Advise new students on enrollment requirements. Advise denied applicants regarding options and alternatives. Articulation of Transfer Course Work Articulate non-system transfer credit for new students for appearance on the Degree Progress Report. Assess Residency for Tuition Purposes Assess initial residency status for tuition purposes for applicants. Review and decide on appeals and changes of residency status for new and continuing students. Assist students in the appeal process to the Office of General Counsel. Other Duties as Assigned Minimum Qualifications Knowledge and Abilities : Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multi-gender and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Experience : Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience. Education : Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Preferred Qualifications Demonstrated experience providing customer service, including the ability to tailor communications and interactions to the specific individual as required. Ability to interpret academic publications, Title 5, SFSU and CSU policies, and bulletin information. Ability to integrate the use of a variety of technological systems used in the management and evaluation of applications and student data such as search and update CS data (complex student information database). Ability to implement frequent changes/upgrades to procedures for using CS. Ability to utilize complex search methods to retrieve documents in On Base, the optical archive of educational records. Knowledge of how to utilize search functions in the Cal State Apply Control site, the CSU online application system. Experience using Cal State Apply information to evaluate applications and advise applicants. Experience working with the transfer credit database to provide a transfer credit summary for new and continuing students for compliance with CSU and SFSU admissions and graduation requirements. Demonstrated experience with a variety of admissions or enrollment technological systems used in the management and evaluation of applications and student databases. Environmental/Physical/Special May be required to travel to off-campus locations for special activities and attend some evening and weekend activities. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff. Sustained computer use. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Jan 12 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Working Title Admissions Counselor SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department The Undergraduate Admissions & Recruitment department strives to work directly with students, parents, family and community members to disseminate admissions information and actively recruit a diverse student population to SF State. We are dedicated to creating access to higher education by actively engaging the community and raising awareness about the importance of higher education. We strive to provide services that prepare prospective students for the process of admission and the transition to the university. Appointment Type This is a one-year probationary position. Time Base Full-Time (FTE 1.0) Work Schedule Monday through Friday; from 8:00am to 5:00pm Anticipated Hiring Range $4,935.00 per month ($59,220.00 annually) Salary is commensurate with experience. Position Summary Reporting to the Senior Associate Director, the Admissions Counselor coordinates admissions and enrollment processes for domestic students in compliance with Title 5 standards, California State University (CSU), and San Francisco State University (SFSU) admissions and enrollment policies including advising, counseling and guidance regarding the undergraduate admissions process to prospective applicants, undergraduate applicants, and returning SFSU students. Incumbents accomplish their work through the use of admissions technology applications and manual admissions process review. Position Information Admissions Processing Coordinate and conduct the review of new undergraduate applicants according to Title V, CSU, and specific campus policies. Assess and interpret self-reported applicant information and academic records for determination of eligibility for admission. Monitor and update Campus Solutions (CS) based student records. Verify admitted applicants eligibility for enrollment. Determine eligibility for waivers of application fees. Verify the completion of English and math course work for placement in those subject areas at SF State. Provide admission services to special populations. Support new and existing staff members flexibly covering the work of the unit. Advising Applicants Advise prospective applicants regarding application processing and eligibility requirements. Assist prospective applicants to plan academic programs for transfer to SFSU. Communicate with applicant populations in individual and group settings both on and off campus. Advise students regarding residency policies, including how to establish California residency. Advise new students on enrollment requirements. Advise denied applicants regarding options and alternatives. Articulation of Transfer Course Work Articulate non-system transfer credit for new students for appearance on the Degree Progress Report. Assess Residency for Tuition Purposes Assess initial residency status for tuition purposes for applicants. Review and decide on appeals and changes of residency status for new and continuing students. Assist students in the appeal process to the Office of General Counsel. Other Duties as Assigned Minimum Qualifications Knowledge and Abilities : Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multi-gender and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Experience : Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience. Education : Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Preferred Qualifications Demonstrated experience providing customer service, including the ability to tailor communications and interactions to the specific individual as required. Ability to interpret academic publications, Title 5, SFSU and CSU policies, and bulletin information. Ability to integrate the use of a variety of technological systems used in the management and evaluation of applications and student data such as search and update CS data (complex student information database). Ability to implement frequent changes/upgrades to procedures for using CS. Ability to utilize complex search methods to retrieve documents in On Base, the optical archive of educational records. Knowledge of how to utilize search functions in the Cal State Apply Control site, the CSU online application system. Experience using Cal State Apply information to evaluate applications and advise applicants. Experience working with the transfer credit database to provide a transfer credit summary for new and continuing students for compliance with CSU and SFSU admissions and graduation requirements. Demonstrated experience with a variety of admissions or enrollment technological systems used in the management and evaluation of applications and student databases. Environmental/Physical/Special May be required to travel to off-campus locations for special activities and attend some evening and weekend activities. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff. Sustained computer use. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Jan 12 2024 Pacific Standard Time Applications close: Closing Date/Time:
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Working Title: Admissions Counselor Classification Title: Student Services Professional III Posting Details Priority Application Date (Posting will remain open until filled): Sunday, April 7, 2024 @ 11:55pm PT Position Summary Under the general supervision of the Director of Recruitment, Outreach and Orientation (Director), the Admission Counselor (Counselor) recruits students for University enrollment and represents Sacramento State (the University) at various educational and community programs, events, and activities. The Counselor will act as the University liaison by providing resources to high school and community college counselors to update them about changes in admission policies, academic programs, and general education. They are responsible for planning, developing, coordinating, and implementing University enrollment management and outreach programs to high schools, middle schools, and community colleges. The Counselor also reviews a variety of official and unofficial transcripts and procedural and policy documents to determine transfer credit eligibility. They are also responsible for completion of the unofficial and official transfer evaluation at the time of admission for select colleges and make some admissions decisions. The position requires extensive knowledge of Title 5 of California Administrative Code, Chancellor’s Office Policies and Regulations, National Accreditation Policies, and Campus Requirements relative to Admission, Advanced Standing Credit Award, and Academic Credit Policies. FLSA : Exempt (not eligible for overtime) Anticipated Hiring Range : $5,025 per month CSU Classification Salary Range : $ 5,025 per month - $ 7,159 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Regular/Probationary Time Base : Full-Time Work Hours : Monday - Friday 8am - 5pm. Work hours may vary depending on department need. This position requires a flexible schedule and ability to travel with occasional overnight stays. Department Information Admission and Outreach sponsors and coordinates numerous recruitment activities and offers prospective and current students individual and group admission counseling and accurate, efficient document processing. For more information visit: https://www.csus.edu/apply/admissions/index.html Minimum Qualifications Knowledge and Abilities: The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. Required Qualifications Knowledge of student recruiting and marketing strategies. Ability to prepare reports, presentations, and assist with preparing publications. Ability to independently prioritize, plan, and organize work in a fast-paced environment. Ability to work independently and possess self-direction skills to be able to initiate plans, organize, prioritize, multi-task, and coordinate work in a fast-paced organization. Ability to understand, interpret, and apply moderately complex rules, regulations, and procedures. Strong communication and interpersonal skills to interact and communicate effectively with all levels of staff, students, and external constituencies, both verbally and in writing. Skills and ability to use standard office equipment and standard software programs (e.g. Microsoft Office Suite (Outlook, Word, Excel, Teams), internet browsers and various online academic resources (i.e., CalStateApply, CollegeSource, Assist, etc.). Flexible schedule and ability to travel with occasional overnight stays. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.” Conditions of Employment: - Ability to pass a background check Preferred Qualifications Student recruiting experience. Knowledge of Freshman and Transfer Admission Requirements in the California State University System. Experience Using CMS (Common Management System), OnBase (document image management system), and TES (Transfer Evaluation System). Experience working with first generation and low-income student populations. Knowledge of Title 5 of California Administrative Code, Chancellor’s Office Policies and Regulations, National Accreditation Policies, and Campus Requirements relative to Admission, Advanced Standing Credit Award, and Academic Credit Policies. Documents Needed to Apply Resume and cover letter. Failure to upload required documentation may lead to disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Mar 22 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 23, 2024
Working Title: Admissions Counselor Classification Title: Student Services Professional III Posting Details Priority Application Date (Posting will remain open until filled): Sunday, April 7, 2024 @ 11:55pm PT Position Summary Under the general supervision of the Director of Recruitment, Outreach and Orientation (Director), the Admission Counselor (Counselor) recruits students for University enrollment and represents Sacramento State (the University) at various educational and community programs, events, and activities. The Counselor will act as the University liaison by providing resources to high school and community college counselors to update them about changes in admission policies, academic programs, and general education. They are responsible for planning, developing, coordinating, and implementing University enrollment management and outreach programs to high schools, middle schools, and community colleges. The Counselor also reviews a variety of official and unofficial transcripts and procedural and policy documents to determine transfer credit eligibility. They are also responsible for completion of the unofficial and official transfer evaluation at the time of admission for select colleges and make some admissions decisions. The position requires extensive knowledge of Title 5 of California Administrative Code, Chancellor’s Office Policies and Regulations, National Accreditation Policies, and Campus Requirements relative to Admission, Advanced Standing Credit Award, and Academic Credit Policies. FLSA : Exempt (not eligible for overtime) Anticipated Hiring Range : $5,025 per month CSU Classification Salary Range : $ 5,025 per month - $ 7,159 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Regular/Probationary Time Base : Full-Time Work Hours : Monday - Friday 8am - 5pm. Work hours may vary depending on department need. This position requires a flexible schedule and ability to travel with occasional overnight stays. Department Information Admission and Outreach sponsors and coordinates numerous recruitment activities and offers prospective and current students individual and group admission counseling and accurate, efficient document processing. For more information visit: https://www.csus.edu/apply/admissions/index.html Minimum Qualifications Knowledge and Abilities: The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. Required Qualifications Knowledge of student recruiting and marketing strategies. Ability to prepare reports, presentations, and assist with preparing publications. Ability to independently prioritize, plan, and organize work in a fast-paced environment. Ability to work independently and possess self-direction skills to be able to initiate plans, organize, prioritize, multi-task, and coordinate work in a fast-paced organization. Ability to understand, interpret, and apply moderately complex rules, regulations, and procedures. Strong communication and interpersonal skills to interact and communicate effectively with all levels of staff, students, and external constituencies, both verbally and in writing. Skills and ability to use standard office equipment and standard software programs (e.g. Microsoft Office Suite (Outlook, Word, Excel, Teams), internet browsers and various online academic resources (i.e., CalStateApply, CollegeSource, Assist, etc.). Flexible schedule and ability to travel with occasional overnight stays. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.” Conditions of Employment: - Ability to pass a background check Preferred Qualifications Student recruiting experience. Knowledge of Freshman and Transfer Admission Requirements in the California State University System. Experience Using CMS (Common Management System), OnBase (document image management system), and TES (Transfer Evaluation System). Experience working with first generation and low-income student populations. Knowledge of Title 5 of California Administrative Code, Chancellor’s Office Policies and Regulations, National Accreditation Policies, and Campus Requirements relative to Admission, Advanced Standing Credit Award, and Academic Credit Policies. Documents Needed to Apply Resume and cover letter. Failure to upload required documentation may lead to disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Mar 22 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) Channel Islands
1 University Dr, Camarillo, CA 93012, USA
Enrollment Management Student Services Professional II RESPONSIBILITIES & DUTIES: The Admissions Counselor’s time will be spent on recruiting prospective freshman and transfer students and evaluating admission and enrollment requirements for freshman and transfer applicants and admitted students. Independently plans work and carries out day-to-day assignments without immediate direction, including those mentioned below. Recruitment-Related Functions Initiates visits at community colleges, high schools, community-based organizations, and regional/national college fairs and advises a diverse slate of prospective students on admission and enrollment requirements. (Frequent evening and weekend events are required; some overnight travel is also required.) Participates in the organization and delivery of on-campus recruitment programs such as information sessions for prospective students and their supporters as well as admitted freshman and transfer events. Advises and counsels prospective undergraduate students and their supporters (via email, telephone, and in-office consultations) providing clear and concise explanations to complex admission requirements and application procedures. Responds independently to inquiries from students and their supporters about the admissions and enrollment process and troubleshoots as necessary. Aids prospective students who are not regularly admissible to the University in developing a plan to attain their educational goals. Collaborates with on- and off-campus partners to disseminate admissions information, including updating high school and community college counselors about campus programs and enrollment data. Represents the California State University system through making various presentations to the general public including but not limited to application workshops, educational opportunities and support services, among topics. Attends periodic professional development training/meetings sponsored by related organizations and the CSU and actively participates in unit meeting and planning retreats. Evaluation Functions Applies knowledge of student records (transcripts, test scores, and other official documents) to determine provisional and final admissibility in accordance with established criteria and procedures. Makes appropriate recommendations and decisions by gathering and analyzing data, logical reasoning, and drawing valid conclusions as to whether or not an applicant or admitted student meets or continues to meet admission and enrollment requirements. Interprets and applies rules and regulations with autonomy to accomplish admissions and recruitment goals. Utilizes e-communication and social media tools to enhance CSUCI’s profile in the broader community and engages students in live chats. Utilizes technology, including but not limited to PeopleSoft Student Information System, WebADMT Application system, and CRM communication tool. Collaborates with other offices to assist students in successfully navigating the admission and enrollment process. Assists in the development and editing of communications and systems that facilitate a simpler and more streamlined admissions and enrollment process. Advises rescinded students on the appeals process, participates in the committee to review appeals, and communicates the outcome of those appeals. Calls and emails students to follow up on incomplete admission files and to remind them of deadlines. Assists in training and providing direction to student assistants who respond to inquiries about the admissions and enrollment process. Assists with other admissions and recruitment related functions and other duties as assigned. REQUIREMENTS OF POSITION: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Possession of the required knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A Master’s degree in a job-related field may be substituted for one year of the professional experience. This classification requires fundamental written and oral communication skills including a sound foundation in grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to learn office technology systems; an ability to perform basic arithmetic calculations; and typing and keyboard skills. Working knowledge of the practices, procedures and activities of student recruitment. Demonstrated ability to create and foster positive working relationships with administrators, faculty, staff, students, student organizations, public and private agencies, among others. Preferred experience in evaluating admissions files and accurately determining admission. Ability to create presentations using related software and familiarity with office-related software used for word processing and creating spreadsheets. Valid driver’s license and reliable vehicle for transportation is a must. Ability to work frequent evenings and weekends and to travel overnight on business trips. Ability to lift a minimum of 20 pounds (primarily in the form of recruitment materials). A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Hiring Salary: $4,841 per month Advertised: Apr 12 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 13, 2024
Enrollment Management Student Services Professional II RESPONSIBILITIES & DUTIES: The Admissions Counselor’s time will be spent on recruiting prospective freshman and transfer students and evaluating admission and enrollment requirements for freshman and transfer applicants and admitted students. Independently plans work and carries out day-to-day assignments without immediate direction, including those mentioned below. Recruitment-Related Functions Initiates visits at community colleges, high schools, community-based organizations, and regional/national college fairs and advises a diverse slate of prospective students on admission and enrollment requirements. (Frequent evening and weekend events are required; some overnight travel is also required.) Participates in the organization and delivery of on-campus recruitment programs such as information sessions for prospective students and their supporters as well as admitted freshman and transfer events. Advises and counsels prospective undergraduate students and their supporters (via email, telephone, and in-office consultations) providing clear and concise explanations to complex admission requirements and application procedures. Responds independently to inquiries from students and their supporters about the admissions and enrollment process and troubleshoots as necessary. Aids prospective students who are not regularly admissible to the University in developing a plan to attain their educational goals. Collaborates with on- and off-campus partners to disseminate admissions information, including updating high school and community college counselors about campus programs and enrollment data. Represents the California State University system through making various presentations to the general public including but not limited to application workshops, educational opportunities and support services, among topics. Attends periodic professional development training/meetings sponsored by related organizations and the CSU and actively participates in unit meeting and planning retreats. Evaluation Functions Applies knowledge of student records (transcripts, test scores, and other official documents) to determine provisional and final admissibility in accordance with established criteria and procedures. Makes appropriate recommendations and decisions by gathering and analyzing data, logical reasoning, and drawing valid conclusions as to whether or not an applicant or admitted student meets or continues to meet admission and enrollment requirements. Interprets and applies rules and regulations with autonomy to accomplish admissions and recruitment goals. Utilizes e-communication and social media tools to enhance CSUCI’s profile in the broader community and engages students in live chats. Utilizes technology, including but not limited to PeopleSoft Student Information System, WebADMT Application system, and CRM communication tool. Collaborates with other offices to assist students in successfully navigating the admission and enrollment process. Assists in the development and editing of communications and systems that facilitate a simpler and more streamlined admissions and enrollment process. Advises rescinded students on the appeals process, participates in the committee to review appeals, and communicates the outcome of those appeals. Calls and emails students to follow up on incomplete admission files and to remind them of deadlines. Assists in training and providing direction to student assistants who respond to inquiries about the admissions and enrollment process. Assists with other admissions and recruitment related functions and other duties as assigned. REQUIREMENTS OF POSITION: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Possession of the required knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A Master’s degree in a job-related field may be substituted for one year of the professional experience. This classification requires fundamental written and oral communication skills including a sound foundation in grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to learn office technology systems; an ability to perform basic arithmetic calculations; and typing and keyboard skills. Working knowledge of the practices, procedures and activities of student recruitment. Demonstrated ability to create and foster positive working relationships with administrators, faculty, staff, students, student organizations, public and private agencies, among others. Preferred experience in evaluating admissions files and accurately determining admission. Ability to create presentations using related software and familiarity with office-related software used for word processing and creating spreadsheets. Valid driver’s license and reliable vehicle for transportation is a must. Ability to work frequent evenings and weekends and to travel overnight on business trips. Ability to lift a minimum of 20 pounds (primarily in the form of recruitment materials). A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Hiring Salary: $4,841 per month Advertised: Apr 12 2024 Pacific Daylight Time Applications close: Closing Date/Time:
California State Polytechnic University Pomona
3801 West Temple Avenue, Pomona, CA 91768, USA
Type of Appointment : Full-Time, Probationary Collective Bargaining Unit : Academic Professionals of California - Unit 4 Job Classification : SSP IV Anticipated Hiring Amount: $5,732 per month Work Hours : Monday - Friday 8:00am-5:00pm THE DEPARTMENT The Office of Admissions is an organizational unit of the Division of Academic Affairs, which strives for excellence through a student-centered philosophy. The division has adopted a set of values that every Academic Affairs staff member is responsible for promoting. In performing the duties assigned to this position, all staff members are expected to consistently demonstrate attitudes and behaviors that align with these divisional values. The Office of Admissions is responsible for admissions activities for all undergraduate and graduate students, as well as the recruitment activities for international prospective students. The Office is meeting the nonresident goals of the University by promoting the image of the University, its programs, and its uniqueness both domestically and internationally. The Office is also charged with assisting with the setting and meeting of the enrollment goals of the University via strategically reviewing trends, needs, and capacity issues; planning with Deans and senior management; developing relationships with the campus and external communities; providing timely, accurate and comprehensive services to students and the campus throughout the recruitment, admission and enrollment processes. DUTIES AND RESPONSIBILITIES ADMISSIONS COUNSELING LEAD Oversees and leads departmental admission counselors, including, but not limited to, onboarding, training, and scheduling admission counselors, maintaining quality control of counseling services, and providing ongoing training and development of counseling staff and support personnel aiding in front-line services. Ensures the counseling team stays abreast of current admission policies and requirements. Trains staff on the admissions appeal process and provides guidance to students once an appeal has been submitted. Coordinates with returning student admission counselor and returning student taskforce on guidance of policy and practice for the re-enrollment of former CPP students. This requires a strong knowledge of academic and transfer credit policies to ensure proper application guidance and re-admission counseling. Serves as the departmental liaison to on- and off- campus stakeholders, coordinating, developing, and facilitating admission representation at prospective and admitted student events. Designs, coordinates, and implements admission-related activities at major events such as Explore CPP, CPP Open House, Poly Nights, and New Student Orientation. Oversees the Western Undergraduate Exchange (WUE) program for entering students. ADMISSION COUNSELING Informs and advises all prospective students and their families on a variety of issues ranging from CSU admissions eligibility to career and major choices and admissions possibilities. Provides comprehensive advising to all prospective students and is knowledgeable about the complexities of international and nonresident educational systems, transcripts, checklists, and course equivalencies. Work with prospective students and high school and community college counselors to navigate and use ASSIST and TES. Evaluate transcripts to determine admissibility and work with the PeopleSoft student information system and OnBase. Attend counselor conferences and other student engagement events such as new student orientation. Guides prospective students on how to research admissions requirements, articulation agreements, and available programs and services. Maintains current knowledge of student services professional practices, counseling theories, enrollment management strategies, enrollment trends for the University and nationally, and admissions policies and procedures from Title 5 of the California Code of Regulation and the CSU Chancellor’s Office. Responsible for programmatic initiatives, serving as the lead for the public information area and para-professional student staff, including development and training. Conducts workshops and training in areas of Cal State Apply, freshman, transfer, and graduate admissions. Advise on admissions procedures/policies and entrance requirements, CPP majors and academic programs, financial assistance, housing, student life, athletic programs, and career opportunities. Knowledgeable in CSU admissions policies and requirements, impaction, transfer articulation, and language proficiency. STUDENT EXCEPTIONS Possess decision making authority for CSU Application fee waiver appeals based on extenuating financial circumstances and guidelines set forth by the CSU Chancellor’s Office. Provides guidance and counseling to appellants who are challenging admission decisions/actions. Establish and maintain a process for admission application/decision deferments. Provides appropriate counsel to students requesting deferment of their admission. Coordinates and processes admission appeals. Including but not limited to establishing an appeal committee, conducting in-depth analysis and evaluation of the cases, rendering appeal decisions, and processing decisions. Possess strong knowledge of admissions through the enrollment business process, admission and enrollment requirements, and CSU policy. Coordinates and processes admission exceptions for students otherwise not eligible for admission. DEPARTMENTAL COMMUNICATIONS Responsible for the administration and facilitation of the public affairs components of the Office of Admissions. Provides timely responses as an appeals committee member and communicates sensitively about admission rescinds. Coordinates all aspects of dissemination of appropriate policy changes and eligibility checklists, promoting the campus and its programs. Follows up with appropriate individuals and campus departments. OFFICE OF ADMISSIONS ADMINISTRATIVE SUPPORT Participates in all Office of Admissions, Enrollment Management & Services, and divisional staff development and staff meetings, and attends all major staff events to promote the University. Conducts testing of admission systems and modifications (e.g., Cal State Apply application, Slate information/communication system, etc.) Adheres to and properly advises prospective and admitted students regarding CSU residency policies. Prepares and utilizes enrollment reports detailing application, admit, and enrollment trends, as well as prospective student inquiry analysis to determine yield strategies. Performs administrative and programmatic duties as assigned. Including but not limited to providing generalist support at the department service desk and telephones. Ensure compliance and maintain the integrity of applicant and student records. QUALIFICATIONS Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related. The following knowledge and abilities as well as those listed at lower levels in the Student Services Professional series are required for appointment to this classification. Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods. Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view. Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling. Preferred Qualifications Knowledgeable in admission policies and regulations; CSU policy is highly preferred. 2-4 years of admission experience from a large system/college environment. Experiencing leading a team. Must have the ability to present and articulate complex requirements and policies concerning admissions; be able to respond to in-person, telephone and electronic inquiries. Working knowledge of the methods and problems of organization and program management; research and interviewing techniques; the principles of individual and group behavior; the ability to rapidly acquire such knowledge of the organization, procedures and activities of the university; the basic principles, practices and major trends of recruitment and admissions. Must have excellent written and oral communication skills; outstanding interpersonal and social skills in dealing with a diverse population; the ability to work independently; to use good judgment, initiative and resourcefulness in planning work assignments; attention to detail and follow-through. Must have proficiency with computers, the internet, word-processing and simple databases. Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU's mission is to prepare educated, responsible individuals to contribute to California's schools, economy, culture, and future. As an agency of the State of California, the CSU's business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at https://calstate.policystat.com/v2/policy/10899725/latest/. Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/ . Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/. Security & Fire Safety In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf. Pay Transparency Nondiscrimination As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster . CSU Classification This position is part of the CSUEU bargaining unit, the CSU Classification Standards for this position are located on the following site, https://www.calstate.edu/csu-system/careers/compensation/Pages/Classification-Standards.aspx . The CSU Salary Schedule is located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/salary-schedule-documents.aspx . The classification salary range for this position according to the respective skill level is minimum $5,732 and maximum $8,176 per month. Please refer back to the anticipated hiring range for the appropriate salary rate for this particular position. Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu. More information is available at: https://www.cpp.edu/eoda/employee-labor//access-accommodations/index.shtml. EEO Cal Poly Pomona is an Equal Opportunity Employer. The University subscribes to the pay transparency nondiscrimination provision and all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf and at https://www.cpp.edu/eoda/employee-labor/documents/aa-eeo-doc/policy-statement_2022-aap-for-california-state-polytechnic-university-pomona_confidential_20220127.pdf . Other Notices For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page. Advertised: Mar 14 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 15, 2024
Type of Appointment : Full-Time, Probationary Collective Bargaining Unit : Academic Professionals of California - Unit 4 Job Classification : SSP IV Anticipated Hiring Amount: $5,732 per month Work Hours : Monday - Friday 8:00am-5:00pm THE DEPARTMENT The Office of Admissions is an organizational unit of the Division of Academic Affairs, which strives for excellence through a student-centered philosophy. The division has adopted a set of values that every Academic Affairs staff member is responsible for promoting. In performing the duties assigned to this position, all staff members are expected to consistently demonstrate attitudes and behaviors that align with these divisional values. The Office of Admissions is responsible for admissions activities for all undergraduate and graduate students, as well as the recruitment activities for international prospective students. The Office is meeting the nonresident goals of the University by promoting the image of the University, its programs, and its uniqueness both domestically and internationally. The Office is also charged with assisting with the setting and meeting of the enrollment goals of the University via strategically reviewing trends, needs, and capacity issues; planning with Deans and senior management; developing relationships with the campus and external communities; providing timely, accurate and comprehensive services to students and the campus throughout the recruitment, admission and enrollment processes. DUTIES AND RESPONSIBILITIES ADMISSIONS COUNSELING LEAD Oversees and leads departmental admission counselors, including, but not limited to, onboarding, training, and scheduling admission counselors, maintaining quality control of counseling services, and providing ongoing training and development of counseling staff and support personnel aiding in front-line services. Ensures the counseling team stays abreast of current admission policies and requirements. Trains staff on the admissions appeal process and provides guidance to students once an appeal has been submitted. Coordinates with returning student admission counselor and returning student taskforce on guidance of policy and practice for the re-enrollment of former CPP students. This requires a strong knowledge of academic and transfer credit policies to ensure proper application guidance and re-admission counseling. Serves as the departmental liaison to on- and off- campus stakeholders, coordinating, developing, and facilitating admission representation at prospective and admitted student events. Designs, coordinates, and implements admission-related activities at major events such as Explore CPP, CPP Open House, Poly Nights, and New Student Orientation. Oversees the Western Undergraduate Exchange (WUE) program for entering students. ADMISSION COUNSELING Informs and advises all prospective students and their families on a variety of issues ranging from CSU admissions eligibility to career and major choices and admissions possibilities. Provides comprehensive advising to all prospective students and is knowledgeable about the complexities of international and nonresident educational systems, transcripts, checklists, and course equivalencies. Work with prospective students and high school and community college counselors to navigate and use ASSIST and TES. Evaluate transcripts to determine admissibility and work with the PeopleSoft student information system and OnBase. Attend counselor conferences and other student engagement events such as new student orientation. Guides prospective students on how to research admissions requirements, articulation agreements, and available programs and services. Maintains current knowledge of student services professional practices, counseling theories, enrollment management strategies, enrollment trends for the University and nationally, and admissions policies and procedures from Title 5 of the California Code of Regulation and the CSU Chancellor’s Office. Responsible for programmatic initiatives, serving as the lead for the public information area and para-professional student staff, including development and training. Conducts workshops and training in areas of Cal State Apply, freshman, transfer, and graduate admissions. Advise on admissions procedures/policies and entrance requirements, CPP majors and academic programs, financial assistance, housing, student life, athletic programs, and career opportunities. Knowledgeable in CSU admissions policies and requirements, impaction, transfer articulation, and language proficiency. STUDENT EXCEPTIONS Possess decision making authority for CSU Application fee waiver appeals based on extenuating financial circumstances and guidelines set forth by the CSU Chancellor’s Office. Provides guidance and counseling to appellants who are challenging admission decisions/actions. Establish and maintain a process for admission application/decision deferments. Provides appropriate counsel to students requesting deferment of their admission. Coordinates and processes admission appeals. Including but not limited to establishing an appeal committee, conducting in-depth analysis and evaluation of the cases, rendering appeal decisions, and processing decisions. Possess strong knowledge of admissions through the enrollment business process, admission and enrollment requirements, and CSU policy. Coordinates and processes admission exceptions for students otherwise not eligible for admission. DEPARTMENTAL COMMUNICATIONS Responsible for the administration and facilitation of the public affairs components of the Office of Admissions. Provides timely responses as an appeals committee member and communicates sensitively about admission rescinds. Coordinates all aspects of dissemination of appropriate policy changes and eligibility checklists, promoting the campus and its programs. Follows up with appropriate individuals and campus departments. OFFICE OF ADMISSIONS ADMINISTRATIVE SUPPORT Participates in all Office of Admissions, Enrollment Management & Services, and divisional staff development and staff meetings, and attends all major staff events to promote the University. Conducts testing of admission systems and modifications (e.g., Cal State Apply application, Slate information/communication system, etc.) Adheres to and properly advises prospective and admitted students regarding CSU residency policies. Prepares and utilizes enrollment reports detailing application, admit, and enrollment trends, as well as prospective student inquiry analysis to determine yield strategies. Performs administrative and programmatic duties as assigned. Including but not limited to providing generalist support at the department service desk and telephones. Ensure compliance and maintain the integrity of applicant and student records. QUALIFICATIONS Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related. The following knowledge and abilities as well as those listed at lower levels in the Student Services Professional series are required for appointment to this classification. Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods. Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view. Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling. Preferred Qualifications Knowledgeable in admission policies and regulations; CSU policy is highly preferred. 2-4 years of admission experience from a large system/college environment. Experiencing leading a team. Must have the ability to present and articulate complex requirements and policies concerning admissions; be able to respond to in-person, telephone and electronic inquiries. Working knowledge of the methods and problems of organization and program management; research and interviewing techniques; the principles of individual and group behavior; the ability to rapidly acquire such knowledge of the organization, procedures and activities of the university; the basic principles, practices and major trends of recruitment and admissions. Must have excellent written and oral communication skills; outstanding interpersonal and social skills in dealing with a diverse population; the ability to work independently; to use good judgment, initiative and resourcefulness in planning work assignments; attention to detail and follow-through. Must have proficiency with computers, the internet, word-processing and simple databases. Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU's mission is to prepare educated, responsible individuals to contribute to California's schools, economy, culture, and future. As an agency of the State of California, the CSU's business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at https://calstate.policystat.com/v2/policy/10899725/latest/. Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/ . Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/. Security & Fire Safety In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf. Pay Transparency Nondiscrimination As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster . CSU Classification This position is part of the CSUEU bargaining unit, the CSU Classification Standards for this position are located on the following site, https://www.calstate.edu/csu-system/careers/compensation/Pages/Classification-Standards.aspx . The CSU Salary Schedule is located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/salary-schedule-documents.aspx . The classification salary range for this position according to the respective skill level is minimum $5,732 and maximum $8,176 per month. Please refer back to the anticipated hiring range for the appropriate salary rate for this particular position. Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu. More information is available at: https://www.cpp.edu/eoda/employee-labor//access-accommodations/index.shtml. EEO Cal Poly Pomona is an Equal Opportunity Employer. The University subscribes to the pay transparency nondiscrimination provision and all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf and at https://www.cpp.edu/eoda/employee-labor/documents/aa-eeo-doc/policy-statement_2022-aap-for-california-state-polytechnic-university-pomona_confidential_20220127.pdf . Other Notices For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page. Advertised: Mar 14 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary Reporting to the Senior Director of Online Recruitment, the Enrollment Counselor’s primary focus is to build relationships and recruit new or returning potential SJSU Online students by utilizing phone and internet technology. The Counselor works within a learner-focused student services model to ensure that fully online degree seekers experience integrated, seamless connections to the University from inquiry through admission. Through proactive outreach the Counselor serves as the University’s point of contact for online degree seekers, performing complex student services professional work to help potential students identify their appropriate program of study, address questions related to financial aid and transcript evaluation, determine initial eligibility following CSU regulations, policies and procedures, and fully support the applicant to resolve issues during the application process. The ideal candidate for this role will be an articulate, organized, results-driven, team player with the resiliency to maintain a high energy level on a high number of inbound/outbound calls, text messages, and emails daily to and from prospective online students. The ideal candidate will also have interpersonal skills to connect with prospective students on calls, openness to feedback, ability to listen actively for long periods of time, confidence, adaptability, and integrity. Key Responsibilities Provide excellent customer service to prospective students throughout the full admission recruitment process primarily via telephone Navigating through and maintaining SJSU Online’s Customer Relationship Management (CRM) system and automated phone system Updating student inquiry progression in SJSU Online’s databases Maintain a pipeline of students, which will include following a prescribed call plan and prioritizing prospective student’s needs Meet with prospective students to counsel on completing Admissions requirements, discusses academic programs, admission options, and financial aid opportunities and conducts online campus tours. Coordinates the compilation, tracking, and timely receipt of all required application materials for the application process (both domestic and international) for admission Reviews and determines completeness and validity for all required documents for admission, including residency status and data elements; enters results in CMS Receives, processes and deposits application fee payments Receives and processes documents for application fee waivers; makes determination re: waiver request Reviews/updates data regarding educational history and records components in CMS Maintains daily/weekly record of admissions processes to be completed and those that have been completed Communicates with the Recruitment Coordinator and Senior Director of Online Recruitment on processing or system issues Interprets and explains admission requirements, transfer credit evaluation policies, and enrollment policies to students, parents, campus community members and representatives from other colleges and institutions Provides high-level customer service to students by answering complex policy questions, outlining and troubleshooting various documents and batch processes, including transcripts and documents related to domestic and international admission processes Knowledge, Skills & Abilities Ability to communicate with constituents in a professional and respectful manner Knowledge regarding the scanning and processing of all documents required in the admission process, and how these documents affect an individual's application/admission status Ability to work with or learn the content management system and document processing (i.e.CMS, current versions of Google Office Suite, Microsoft Office (esp. Word and Excel); email and phone skills Excellent customer service and public relation skills Ability to listen and determine the true intent of a question and provide correct information Ability to handle multiple work priorities, organize and plan work and projects Ability to apply a wide variety of policies and procedures where specific guidelines may not exist Ability to advise students individually and in groups on routine matters where required Excellent oral and written communication skills Ability to travel evenings and weekends; possess valid driver’s license Ability to work evenings/weekends and have a flexible schedule Required Qualifications Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related Two years of work experience in admissions or educational recruitment. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. Preferred Qualifications Minimum of 1 year of experience in college admissions, recruitment or sales OR a minimum of 5 years of experience in an enrollment/admissions position in nontraditional higher education recruitment Experience working with non-traditional students 5 years of sales experience 6 months of call center experience in an in bound and out bound environment Experience in communicating admissions and or student services policies and procedures to community college, university, or high school constituents Compensation Classification: Student Services Professional II Anticipated Hiring Range: $4,610/month - $4,900/month CSU Salary Range: $4,610/month - $6,556/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: December 8, 2023 through January 2, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Dec 08 2023 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Job Summary Reporting to the Senior Director of Online Recruitment, the Enrollment Counselor’s primary focus is to build relationships and recruit new or returning potential SJSU Online students by utilizing phone and internet technology. The Counselor works within a learner-focused student services model to ensure that fully online degree seekers experience integrated, seamless connections to the University from inquiry through admission. Through proactive outreach the Counselor serves as the University’s point of contact for online degree seekers, performing complex student services professional work to help potential students identify their appropriate program of study, address questions related to financial aid and transcript evaluation, determine initial eligibility following CSU regulations, policies and procedures, and fully support the applicant to resolve issues during the application process. The ideal candidate for this role will be an articulate, organized, results-driven, team player with the resiliency to maintain a high energy level on a high number of inbound/outbound calls, text messages, and emails daily to and from prospective online students. The ideal candidate will also have interpersonal skills to connect with prospective students on calls, openness to feedback, ability to listen actively for long periods of time, confidence, adaptability, and integrity. Key Responsibilities Provide excellent customer service to prospective students throughout the full admission recruitment process primarily via telephone Navigating through and maintaining SJSU Online’s Customer Relationship Management (CRM) system and automated phone system Updating student inquiry progression in SJSU Online’s databases Maintain a pipeline of students, which will include following a prescribed call plan and prioritizing prospective student’s needs Meet with prospective students to counsel on completing Admissions requirements, discusses academic programs, admission options, and financial aid opportunities and conducts online campus tours. Coordinates the compilation, tracking, and timely receipt of all required application materials for the application process (both domestic and international) for admission Reviews and determines completeness and validity for all required documents for admission, including residency status and data elements; enters results in CMS Receives, processes and deposits application fee payments Receives and processes documents for application fee waivers; makes determination re: waiver request Reviews/updates data regarding educational history and records components in CMS Maintains daily/weekly record of admissions processes to be completed and those that have been completed Communicates with the Recruitment Coordinator and Senior Director of Online Recruitment on processing or system issues Interprets and explains admission requirements, transfer credit evaluation policies, and enrollment policies to students, parents, campus community members and representatives from other colleges and institutions Provides high-level customer service to students by answering complex policy questions, outlining and troubleshooting various documents and batch processes, including transcripts and documents related to domestic and international admission processes Knowledge, Skills & Abilities Ability to communicate with constituents in a professional and respectful manner Knowledge regarding the scanning and processing of all documents required in the admission process, and how these documents affect an individual's application/admission status Ability to work with or learn the content management system and document processing (i.e.CMS, current versions of Google Office Suite, Microsoft Office (esp. Word and Excel); email and phone skills Excellent customer service and public relation skills Ability to listen and determine the true intent of a question and provide correct information Ability to handle multiple work priorities, organize and plan work and projects Ability to apply a wide variety of policies and procedures where specific guidelines may not exist Ability to advise students individually and in groups on routine matters where required Excellent oral and written communication skills Ability to travel evenings and weekends; possess valid driver’s license Ability to work evenings/weekends and have a flexible schedule Required Qualifications Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related Two years of work experience in admissions or educational recruitment. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. Preferred Qualifications Minimum of 1 year of experience in college admissions, recruitment or sales OR a minimum of 5 years of experience in an enrollment/admissions position in nontraditional higher education recruitment Experience working with non-traditional students 5 years of sales experience 6 months of call center experience in an in bound and out bound environment Experience in communicating admissions and or student services policies and procedures to community college, university, or high school constituents Compensation Classification: Student Services Professional II Anticipated Hiring Range: $4,610/month - $4,900/month CSU Salary Range: $4,610/month - $6,556/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: December 8, 2023 through January 2, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Dec 08 2023 Pacific Standard Time Applications close: Closing Date/Time:
California State Polytechnic University Pomona
3801 West Temple Avenue, Pomona, CA 91768, USA
Type of Appointment : Full-Time, Probationary Collective Bargaining Unit : Academic Professionals of California - Unit 4 Job Classification : Student Services Professional II Anticipated Hiring Amount: Up to $4,610 per month Work Hours : Monday - Friday 8:00am-5:00pm *Hiring for 3 open positions* THE DEPARTMENT Outreach, Recruitment & Educational Partnerships (OREP) is responsible for outreach and recruitment of prospective domestic undergraduate students and plays a key role in enrollment planning and reporting. OREP is charged with promoting the image of the University, it’s programs and uniqueness; attracting and recruiting a diverse and high achieving pool of applicants; developing relationships and collaborations with campus external and internal constituents; and, providing timely, accurate and comprehensive services to students and campus through point of inquiry and enrollment. OREP is responsible for compliance with federal, state, CSU system and University requirements and the timely and accurate dissemination of information to students, parents, campus constituents, the CSU Chancellor's Office, and the external community. OREP provides dedicated quality outreach and recruitment programs and strategic communication to prospective students, schools and community organizations and the delivery of student services that support recruitment, college readiness, and persistence. Programs include domestic undergraduate outreach, out-of-state recruitment, and campus tour programs. OREP reports to the Presidential Associate for Community Partnerships and Expanding Access in the Office of the President. DUTIES AND RESPONSIBILITIES Counseling and Advising Services: Design, develop, implement, and evaluate specific strategies to provide timely and accurate information about Cal Poly Pomona, the admissions process, the California State University system to students, parents, and other external/internal stakeholders. Provides counseling services at community colleges and high schools, conducting pre- admissions advising. Educate and inform stakeholders about admissions eligibility requirements and selection criteria. Provide information to prospective undergraduate and graduate students. Assists students with multifaceted concerns utilizing tact and sensitivity regarding personal issues such as residency status, disabilities, returning students under academic or administrative disqualification, and financial hardship. Provides students with source and contact information for various departments and services on campus depending upon individual circumstances and specified needs. Develops and conducts workshops for prospective students and school counselors in the navigation and uses of ASSIST. Advise students regarding standardized testing. Conducts workshops in the areas of application, transfer, and financial aid. Maintains current knowledge of student services professional practices, counseling theories, enrollment management strategies, enrollment trends both for the University and nationally, and admissions policies and procedures from Title 5 of the California Code of Regulations and CSU Chancellor's Office. Assists in the development of on/off campus programs and projects that support the University's mission of academic excellence, educational equity, and diversity. Maintains familiarity with current Admissions and Outreach programs, services, policies, procedures, and future directives. Observes and demonstrates customer service standards and practices at all times. Recruitment Provides support strategies for the development and execution of high school and transfer student out-of-state recruitment, a comprehensive strategic plan, work cycle, and timeline for student recruiting. Responsible for meeting key performance indicators for all recruitment activities. Executes the Director's strategic direction for the department and examines enrollment trends. Develops and supports strategies and processes that utilize both traditional and innovative sources to cover all recruitment efforts. Serves as a point of contact with out-of-state schools whose students are potential applicants to Cal Poly Pomona. Supports the development of recruiting materials, promotional items, and related branding that will help broaden the exposure of Cal Poly Pomona. Utilizes Slate for all recruitment activity. Conducts motivational and informational presentations for internal and external constituencies regarding academic, cultural, and student assistance programs available on campus. Attends and represents Cal Poly Pomona at conferences and programs. Represents the University at community organization events, high school college night fairs and community college transfer fairs; educates prospective students on how to research admission requirements, articulation agreements listed on ASSIST and transfer planner. Serves as the point of contact for all programs assigned by the Director. Collaborates with the Director and builds partnerships with appropriate campus individuals, committees, services, and programs to facilitate the enrollment of students from assigned special programs and populations. OREP: Participates in all OREP and divisional staff development, staff meetings, and major staff events to promote the University. Conducts testing of systems utilized by OREP (e.g., Cal State Apply application, Slate information/communication system, etc.). Adheres to laws and policies established regarding computer data, records, accounting, and personnel by the California State University, Cal Poly Pomona, and OREP to demonstrate sensitivity and appropriate conduct as a university employee. Adheres to/informs prospective students properly regarding CSU admission policies. Prepares and utilizes outreach reports detailing application, admit, and enrollment trends, and analyzes prospective student inquiries to determine yield strategies. Works extended hours, weekends, and evenings to support OREP programs/services. Ensures compliance and maintains the integrity of prospective student, applicant, and student records; staff members are strictly prohibited from making unauthorized changes without explicit HEERA permission. QUALIFICATIONS Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the two years of experience for positions with a major responsibility for professional career or personal counseling. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures, and practices of the program area to which; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals. Preferred Qualifications Must have excellent communication skills through a variety of modes that include verbal, written and presentational; demonstrates effective listening skills. Outstanding interpersonal and social skills in dealing with a diversity of people; the ability to work independently; to use good judgment, initiative, and resourcefulness in planning work assignments; attention to detail and follow-through. Must have the ability to present and articulate complex requirements and policies concerning enrollment services; be able to respond to in-person, telephone and electronic inquiries. Bilingual in any one of the following languages: Spanish, Chinese Mandarin, Vietnamese, Korean, Hmong, Sign Language, or Tagalog. Equity, Diversity, and Inclusion At Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed, respected, and can flourish to achieve their dreams of success. We believe diversity strengthens community. Cal Poly Pomona proudly holds designations as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI). In 2022, the campus launched the Black Thriving Initiative recognizing that Cal Poly Pomona’s future as a university must be linked to the success of its Black community. More information about our campus initiatives can be found on the Office of Inclusive Excellence’s website. Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/ . Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/ . CSU Classification Salary Range This position is part of the APC bargaining unit. The CSU Classification Standards for this position are located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/Classification-Standards.aspx . The CSU Salary Schedule is located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/salary-schedule-documents.aspx . The classification salary range for this position according to the respective skill level is: minimum $4,610 and maximum $6,556 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position. Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/ . Security & Fire Safety In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf. Pay Transparency Nondiscrimination As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster . Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . For more information, go to Employment Notices . Equal Employment Opportunity Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement . Other Notices For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page. Advertised: Apr 18 2024 Pacific Daylight Time Applications close: May 02 2024 Pacific Daylight Time Closing Date/Time:
Apr 19, 2024
Type of Appointment : Full-Time, Probationary Collective Bargaining Unit : Academic Professionals of California - Unit 4 Job Classification : Student Services Professional II Anticipated Hiring Amount: Up to $4,610 per month Work Hours : Monday - Friday 8:00am-5:00pm *Hiring for 3 open positions* THE DEPARTMENT Outreach, Recruitment & Educational Partnerships (OREP) is responsible for outreach and recruitment of prospective domestic undergraduate students and plays a key role in enrollment planning and reporting. OREP is charged with promoting the image of the University, it’s programs and uniqueness; attracting and recruiting a diverse and high achieving pool of applicants; developing relationships and collaborations with campus external and internal constituents; and, providing timely, accurate and comprehensive services to students and campus through point of inquiry and enrollment. OREP is responsible for compliance with federal, state, CSU system and University requirements and the timely and accurate dissemination of information to students, parents, campus constituents, the CSU Chancellor's Office, and the external community. OREP provides dedicated quality outreach and recruitment programs and strategic communication to prospective students, schools and community organizations and the delivery of student services that support recruitment, college readiness, and persistence. Programs include domestic undergraduate outreach, out-of-state recruitment, and campus tour programs. OREP reports to the Presidential Associate for Community Partnerships and Expanding Access in the Office of the President. DUTIES AND RESPONSIBILITIES Counseling and Advising Services: Design, develop, implement, and evaluate specific strategies to provide timely and accurate information about Cal Poly Pomona, the admissions process, the California State University system to students, parents, and other external/internal stakeholders. Provides counseling services at community colleges and high schools, conducting pre- admissions advising. Educate and inform stakeholders about admissions eligibility requirements and selection criteria. Provide information to prospective undergraduate and graduate students. Assists students with multifaceted concerns utilizing tact and sensitivity regarding personal issues such as residency status, disabilities, returning students under academic or administrative disqualification, and financial hardship. Provides students with source and contact information for various departments and services on campus depending upon individual circumstances and specified needs. Develops and conducts workshops for prospective students and school counselors in the navigation and uses of ASSIST. Advise students regarding standardized testing. Conducts workshops in the areas of application, transfer, and financial aid. Maintains current knowledge of student services professional practices, counseling theories, enrollment management strategies, enrollment trends both for the University and nationally, and admissions policies and procedures from Title 5 of the California Code of Regulations and CSU Chancellor's Office. Assists in the development of on/off campus programs and projects that support the University's mission of academic excellence, educational equity, and diversity. Maintains familiarity with current Admissions and Outreach programs, services, policies, procedures, and future directives. Observes and demonstrates customer service standards and practices at all times. Recruitment Provides support strategies for the development and execution of high school and transfer student out-of-state recruitment, a comprehensive strategic plan, work cycle, and timeline for student recruiting. Responsible for meeting key performance indicators for all recruitment activities. Executes the Director's strategic direction for the department and examines enrollment trends. Develops and supports strategies and processes that utilize both traditional and innovative sources to cover all recruitment efforts. Serves as a point of contact with out-of-state schools whose students are potential applicants to Cal Poly Pomona. Supports the development of recruiting materials, promotional items, and related branding that will help broaden the exposure of Cal Poly Pomona. Utilizes Slate for all recruitment activity. Conducts motivational and informational presentations for internal and external constituencies regarding academic, cultural, and student assistance programs available on campus. Attends and represents Cal Poly Pomona at conferences and programs. Represents the University at community organization events, high school college night fairs and community college transfer fairs; educates prospective students on how to research admission requirements, articulation agreements listed on ASSIST and transfer planner. Serves as the point of contact for all programs assigned by the Director. Collaborates with the Director and builds partnerships with appropriate campus individuals, committees, services, and programs to facilitate the enrollment of students from assigned special programs and populations. OREP: Participates in all OREP and divisional staff development, staff meetings, and major staff events to promote the University. Conducts testing of systems utilized by OREP (e.g., Cal State Apply application, Slate information/communication system, etc.). Adheres to laws and policies established regarding computer data, records, accounting, and personnel by the California State University, Cal Poly Pomona, and OREP to demonstrate sensitivity and appropriate conduct as a university employee. Adheres to/informs prospective students properly regarding CSU admission policies. Prepares and utilizes outreach reports detailing application, admit, and enrollment trends, and analyzes prospective student inquiries to determine yield strategies. Works extended hours, weekends, and evenings to support OREP programs/services. Ensures compliance and maintains the integrity of prospective student, applicant, and student records; staff members are strictly prohibited from making unauthorized changes without explicit HEERA permission. QUALIFICATIONS Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the two years of experience for positions with a major responsibility for professional career or personal counseling. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures, and practices of the program area to which; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals. Preferred Qualifications Must have excellent communication skills through a variety of modes that include verbal, written and presentational; demonstrates effective listening skills. Outstanding interpersonal and social skills in dealing with a diversity of people; the ability to work independently; to use good judgment, initiative, and resourcefulness in planning work assignments; attention to detail and follow-through. Must have the ability to present and articulate complex requirements and policies concerning enrollment services; be able to respond to in-person, telephone and electronic inquiries. Bilingual in any one of the following languages: Spanish, Chinese Mandarin, Vietnamese, Korean, Hmong, Sign Language, or Tagalog. Equity, Diversity, and Inclusion At Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed, respected, and can flourish to achieve their dreams of success. We believe diversity strengthens community. Cal Poly Pomona proudly holds designations as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI). In 2022, the campus launched the Black Thriving Initiative recognizing that Cal Poly Pomona’s future as a university must be linked to the success of its Black community. More information about our campus initiatives can be found on the Office of Inclusive Excellence’s website. Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/ . Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/ . CSU Classification Salary Range This position is part of the APC bargaining unit. The CSU Classification Standards for this position are located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/Classification-Standards.aspx . The CSU Salary Schedule is located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/salary-schedule-documents.aspx . The classification salary range for this position according to the respective skill level is: minimum $4,610 and maximum $6,556 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position. Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/ . Security & Fire Safety In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf. Pay Transparency Nondiscrimination As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster . Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . For more information, go to Employment Notices . Equal Employment Opportunity Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement . Other Notices For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page. Advertised: Apr 18 2024 Pacific Daylight Time Applications close: May 02 2024 Pacific Daylight Time Closing Date/Time:
California State University, San Bernardino (CSUSB)
5500 University Parkway, San Bernardino, CA 92407, USA
Job Summary Under general supervision, Transfer and Graduation Counselors (TGCs) provide moderately complex professional student services work and maintain the critical advising tools that are essential to faculty and professional advisors in guiding students to graduation. This is accomplished through articulation and production of degree audits/Program Advising Worksheets (PAWS); processing of course substitutions/waivers; review of concurrent enrollment requests and subsequent record updates; production of Graduation Checks; and through the expertise that they provide to campus constituents in their specialty areas. Major duties and responsibilities: Produce PAWS (degree audits) for incoming undergraduate students (transfer/freshmen) and graduate students who have been advanced to candidacy. Review and articulate all transfer work. Review, determine course equivalencies/applicability, and enter in the uAchieve institution articulation tables. Send course descriptions to academic chairs for course equivalency and applicability - then enter in uAchieve institution articulation tables. Analyze PAWS to ensure that courses are falling into the appropriate categories and that students are receiving optimal credit. Produce Graduation Checks for undergraduate and graduate students Review and summarize remaining requirements for degree completion. Alert students of any possible issues and potential solutions. Meet and advise students regarding policies and procedures, PAWS literacy, graduation check literacy, and any other questions that students may have regarding their records. Answer policy and procedure questions via phone/email from students, faculty, and staff. Work with the Articulation Officer to publish student-facing articulation agreements using ASSIST and TES (Transfer Evaluation System). Utilize processes/workflows between faculty and the Office of the Registrar to ensure that students are awarded appropriate transfer credit for coursework and external tests (AP, IB, and CLEP). Utilize faculty guidance, established policies, and professional judgement to create articulation agreements with California Community Colleges, CSUs, and UCs. Collaborate with Admissions and Academic Advising to ensure that transfer students entering with ADTs are placed in the correct major, tracked and coded correctly, and advised appropriately. Work with the Articulation Officer, the Degree Audit Coordinator, and the Degree Planner Coordinator to ensure that changes to transfer curriculum initiated by AB928 and AB1111 are correctly accommodated in the OTR systems so that students are awarded appropriate credit and can receive timely, accurate information about progress toward degree. Process course substitutions submitted by academic chairs and ASUA via Exceptions from the Audit (EFA), email, and paper. Programmatically and manually enter requirement adjustments in the uAchieve client. Process adjustments both before and after graduation checks are produced. Process requests from students who wish to take a course at an institution with which we have articulation agreements in order to meet graduation requirements. Review students’ PAWS to ensure that the course requests are equivalent and applicable (i.e., beneficial). Verify that Title 5, residency, and graduation requirements will be met. Process transcript updates Update a student’s record and PAWS with coursework that has been approved by concurrent enrollment request. Under direct supervision, review and subsequently graduate eligible undergraduate and post-baccalaureate students. Manually review undergraduates who are not programmatically graduated. Manually review all post-baccalaureate students. Minimum Qualifications: Required Education and Experience Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience. Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Required Qualifications Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements. Obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data. Advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi-aged value systems and work accordingly. Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Preferred Qualifications Successful experience working as a transfer credit or admissions/graduation evaluator. Experience with the following software/platforms: ASSIST, PeopleSoft Campus Solutions, and TES (CollegeSource). Experience working with degree audit systems, such as uAchieve. Knowledge of CSU transfer patterns and policies. Knowledge of CSUSB policies and procedures. Excellent organization and communication skills. Ability to use Microsoft 365 (especially Outlook, Teams, OneDrive, Word, and Excel), Google Workspace (Docs, Sheets, and Sites), and Zoom. Compensation and Benefits: Anticipated Hiring Range: $4,610 per month Classification Salary Range: $4,610 - $6,556 per month The salary offered will take into account internal equity and experience among other factors. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Position Information: Work status: Full-time/Exempt/Probationary Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends. Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends. The application deadline is: April 26, 2024 As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas). Conditions of Employment Background Check Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Drivers License Check Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record. I-9 CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Statement of Commitment to Diversity In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination. California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion Closing Statement: Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu. Smoking CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act Advertised: Apr 12 2024 Pacific Daylight Time Applications close: Apr 26 2024 Pacific Daylight Time Closing Date/Time:
Apr 13, 2024
Job Summary Under general supervision, Transfer and Graduation Counselors (TGCs) provide moderately complex professional student services work and maintain the critical advising tools that are essential to faculty and professional advisors in guiding students to graduation. This is accomplished through articulation and production of degree audits/Program Advising Worksheets (PAWS); processing of course substitutions/waivers; review of concurrent enrollment requests and subsequent record updates; production of Graduation Checks; and through the expertise that they provide to campus constituents in their specialty areas. Major duties and responsibilities: Produce PAWS (degree audits) for incoming undergraduate students (transfer/freshmen) and graduate students who have been advanced to candidacy. Review and articulate all transfer work. Review, determine course equivalencies/applicability, and enter in the uAchieve institution articulation tables. Send course descriptions to academic chairs for course equivalency and applicability - then enter in uAchieve institution articulation tables. Analyze PAWS to ensure that courses are falling into the appropriate categories and that students are receiving optimal credit. Produce Graduation Checks for undergraduate and graduate students Review and summarize remaining requirements for degree completion. Alert students of any possible issues and potential solutions. Meet and advise students regarding policies and procedures, PAWS literacy, graduation check literacy, and any other questions that students may have regarding their records. Answer policy and procedure questions via phone/email from students, faculty, and staff. Work with the Articulation Officer to publish student-facing articulation agreements using ASSIST and TES (Transfer Evaluation System). Utilize processes/workflows between faculty and the Office of the Registrar to ensure that students are awarded appropriate transfer credit for coursework and external tests (AP, IB, and CLEP). Utilize faculty guidance, established policies, and professional judgement to create articulation agreements with California Community Colleges, CSUs, and UCs. Collaborate with Admissions and Academic Advising to ensure that transfer students entering with ADTs are placed in the correct major, tracked and coded correctly, and advised appropriately. Work with the Articulation Officer, the Degree Audit Coordinator, and the Degree Planner Coordinator to ensure that changes to transfer curriculum initiated by AB928 and AB1111 are correctly accommodated in the OTR systems so that students are awarded appropriate credit and can receive timely, accurate information about progress toward degree. Process course substitutions submitted by academic chairs and ASUA via Exceptions from the Audit (EFA), email, and paper. Programmatically and manually enter requirement adjustments in the uAchieve client. Process adjustments both before and after graduation checks are produced. Process requests from students who wish to take a course at an institution with which we have articulation agreements in order to meet graduation requirements. Review students’ PAWS to ensure that the course requests are equivalent and applicable (i.e., beneficial). Verify that Title 5, residency, and graduation requirements will be met. Process transcript updates Update a student’s record and PAWS with coursework that has been approved by concurrent enrollment request. Under direct supervision, review and subsequently graduate eligible undergraduate and post-baccalaureate students. Manually review undergraduates who are not programmatically graduated. Manually review all post-baccalaureate students. Minimum Qualifications: Required Education and Experience Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience. Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Required Qualifications Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements. Obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data. Advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi-aged value systems and work accordingly. Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Preferred Qualifications Successful experience working as a transfer credit or admissions/graduation evaluator. Experience with the following software/platforms: ASSIST, PeopleSoft Campus Solutions, and TES (CollegeSource). Experience working with degree audit systems, such as uAchieve. Knowledge of CSU transfer patterns and policies. Knowledge of CSUSB policies and procedures. Excellent organization and communication skills. Ability to use Microsoft 365 (especially Outlook, Teams, OneDrive, Word, and Excel), Google Workspace (Docs, Sheets, and Sites), and Zoom. Compensation and Benefits: Anticipated Hiring Range: $4,610 per month Classification Salary Range: $4,610 - $6,556 per month The salary offered will take into account internal equity and experience among other factors. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Position Information: Work status: Full-time/Exempt/Probationary Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends. Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends. The application deadline is: April 26, 2024 As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas). Conditions of Employment Background Check Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Drivers License Check Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record. I-9 CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Statement of Commitment to Diversity In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination. California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion Closing Statement: Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu. Smoking CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act Advertised: Apr 12 2024 Pacific Daylight Time Applications close: Apr 26 2024 Pacific Daylight Time Closing Date/Time:
Cal State University (CSU) San Marcos
333 S Twin Oaks Valley Rd, San Marcos, CA 92096, USA
Job Overview Under the general direction of the Director of ACE Scholars Services (ACE), the ACE Outreach and Retention Counselor position is responsible for counseling and advising including, but not limited to, prospective applicants, support systems, and external partners on admission-related matters; and participating in various targeted recruitment and outreach yield activities in support of ACE’s goal to increase the rate of foster youth matriculation into, and graduation from, California State University San Marcos. The position advises prospective students with lived experience in foster care on the requirements for admission to the University and ACE, and the opportunities available to them. The position assist with the marketing and communication efforts for ACE, especially as it relates to community colleges, strategic partners, high schools, county agencies, and community organizations. Incumbent has a professional level of expertise in all areas of admissions for first-time freshman and transfer applicants, and a comprehensive knowledge of educational support processes. The position also provides new student onboarding support and retention services such as personal, academic, financial and success counseling; develops and implements retention strategies and services for ACE Scholars. Position Summary ACE Outreach and Retention Counselor (Student Services Professional II) This is a full time, exempt position, which will lead toward permanent status following the successful completion of a probationary period. This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 14 paid holidays are offered each year; 13 scheduled on specific days and a Personal Holiday that may be taken any time during the year. A comprehensive benefits summary for this position is available online by visiting our Benefits Portal . Anticipated Hiring Salary Range: $4,610 - $4,841 per month CSU Classification Salary Range: $4,610 - $6,556 per month California State University San Marcos A mid-size university located in San Diego's vibrant North County, we are dedicated to service, innovation, leadership and diversity. We have an attentive faculty and state-of-the-art facilities which offer our students hundreds of opportunities to learn, lead, play and serve. California State University San Marcos is a new kind of university, pushing the boundaries of innovation to prepare tomorrow's leaders, build stronger communities and solve pressing issues. Cutting-edge research meets hands-on application at our campus and in the real world. Application Process This position is open until filled. For assurance of full consideration, please submit application, cover letter and resume by 11:59pm on May 8, 2024. Applicants who require an accommodation during the application or testing process due to a disability recognized under the Americans with Disabilities Act (ADA)/CA Fair Employment and Housing Act (FEHA) should notify the Office of Human Resources at (760) 750-4418 or e-mail: hr@csusm.edu . Hearing & speech impaired call our TDD at (760) 750-3238. Supplemental Information The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The systemwide CSU Vaccination Policy can be reviewed at https://calstate.policystat.com/policy/13116180/latest/ . Questions should be sent to the Office of Human Resources at hr@csusm.edu. Following a conditional offer of employment, satisfactory completion of a background check (including criminal records check) is required prior to beginning employment. Any offer of employment rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. California State University San Marcos is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or Clery Act Notification can be found at https://www.csusm.edu/clery/annualreports.html . California State University San Marcos is not a sponsoring agent for staff or management positions (i.e. H1-B visas). Positions are posted for a minimum of 14 days. Advertised: Apr 24 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 25, 2024
Job Overview Under the general direction of the Director of ACE Scholars Services (ACE), the ACE Outreach and Retention Counselor position is responsible for counseling and advising including, but not limited to, prospective applicants, support systems, and external partners on admission-related matters; and participating in various targeted recruitment and outreach yield activities in support of ACE’s goal to increase the rate of foster youth matriculation into, and graduation from, California State University San Marcos. The position advises prospective students with lived experience in foster care on the requirements for admission to the University and ACE, and the opportunities available to them. The position assist with the marketing and communication efforts for ACE, especially as it relates to community colleges, strategic partners, high schools, county agencies, and community organizations. Incumbent has a professional level of expertise in all areas of admissions for first-time freshman and transfer applicants, and a comprehensive knowledge of educational support processes. The position also provides new student onboarding support and retention services such as personal, academic, financial and success counseling; develops and implements retention strategies and services for ACE Scholars. Position Summary ACE Outreach and Retention Counselor (Student Services Professional II) This is a full time, exempt position, which will lead toward permanent status following the successful completion of a probationary period. This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 14 paid holidays are offered each year; 13 scheduled on specific days and a Personal Holiday that may be taken any time during the year. A comprehensive benefits summary for this position is available online by visiting our Benefits Portal . Anticipated Hiring Salary Range: $4,610 - $4,841 per month CSU Classification Salary Range: $4,610 - $6,556 per month California State University San Marcos A mid-size university located in San Diego's vibrant North County, we are dedicated to service, innovation, leadership and diversity. We have an attentive faculty and state-of-the-art facilities which offer our students hundreds of opportunities to learn, lead, play and serve. California State University San Marcos is a new kind of university, pushing the boundaries of innovation to prepare tomorrow's leaders, build stronger communities and solve pressing issues. Cutting-edge research meets hands-on application at our campus and in the real world. Application Process This position is open until filled. For assurance of full consideration, please submit application, cover letter and resume by 11:59pm on May 8, 2024. Applicants who require an accommodation during the application or testing process due to a disability recognized under the Americans with Disabilities Act (ADA)/CA Fair Employment and Housing Act (FEHA) should notify the Office of Human Resources at (760) 750-4418 or e-mail: hr@csusm.edu . Hearing & speech impaired call our TDD at (760) 750-3238. Supplemental Information The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The systemwide CSU Vaccination Policy can be reviewed at https://calstate.policystat.com/policy/13116180/latest/ . Questions should be sent to the Office of Human Resources at hr@csusm.edu. Following a conditional offer of employment, satisfactory completion of a background check (including criminal records check) is required prior to beginning employment. Any offer of employment rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. California State University San Marcos is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or Clery Act Notification can be found at https://www.csusm.edu/clery/annualreports.html . California State University San Marcos is not a sponsoring agent for staff or management positions (i.e. H1-B visas). Positions are posted for a minimum of 14 days. Advertised: Apr 24 2024 Pacific Daylight Time Applications close: Closing Date/Time:
California State University (CSU) Northridge
18111 Nordhoff Street, Northridge, CA 91330, USA
CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun . Major Duties PLEASE NOTE: The position will be filled at either the Student Services Professional (SSP) IA, IB, or II levels dependent upon the applicant's qualifications. SSP IA: Under the direct supervision of the Associate Director of Student Outreach, the Outreach Counselor Trainee will be trained to conduct school site outreach activities to support enrollment goals and assist with implementing plans of action and activities related to outreach and recruitment of prospective international first-time freshman and transfer students to the university. The incumbent will collaborate with the Office of Admissions, Tseng College Intensive English Program (IEP), International and Exchange Student Center (IESC), and academic colleges on campus to provide information and support to prospective international students. Compiles recruitment data and prepares reports. Performs other duties as assigned. SSP IB: Under the general supervision of the Associate Director of Student Outreach, the Outreach Counselor Trainee will conduct school site outreach activities to support enrollment goals and assist with implementing plans of action and activities related to outreach and recruitment of prospective international first-time freshman and transfer students to the university. The incumbent will collaborate with the Office of Admissions, Tseng College Intensive English Program (IEP), International and Exchange Student Center (IESC), and academic colleges on campus to provide information and support to prospective international students. Compiles recruitment data and prepares reports. Performs other duties as assigned. SSP II: Under the general supervision of the Associate Director of Student Outreach, the International Outreach Counselor supports university recruitment and enrollment goals. The incumbent will use marketing and communication strategies for prospective international students residing domestically and abroad. The incumbent will collaborate with the Office of Admissions, Tseng College Intensive English Program (IEP), International and Exchange Student Center (IESC), and academic colleges on campus to provide information and support to prospective international students. Participates on committees both on and off campus and serves as a liaison to faculty and staff on international students’ recruitment and admissions issues. Performs other duties as assigned. Qualifications SSP IA: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. No experience is required. SSP IB: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. Equivalent to one year of experience in professional Student Services work at the entry trainee level. A Master's degree in a job-related field may be substituted for the required experience. SSP II: Equivalent to graduation from a four-year college or university in a job-related field. Equivalent to two years of professional experience in one of the student services program areas or in a related field. A Master’s degree in a job-related field may be substituted for one year of professional experience. Knowledge, Skills, & Abilities SSP IA : General knowledge of the basic principles of individual and group behavior; working knowledge of research and observation techniques for the purpose of recording, classifying, and interpreting factual information; and working knowledge of the techniques and methods of interviewing. Ability and specialized skills to: gather and analyze data; ability to reason logically, draw conclusions and make appropriate recommendations; participate in and contribute to group meetings, conferences and interviews; clearly express ideas and recommendations orally; write clear and concise reports; and establish and maintain cooperative working relationships with students, staff and faculty. SSP IB: General knowledge of the methods and problems of organization and program management; working knowledge of research and interviewing techniques; working knowledge of the principles of individual and group behavior; ability to rapidly acquire such knowledge of the organization, procedures and activities of the specific campus to which the position is assigned; and working knowledge of the basic principles, practices and major trends in the Student Services field to which assigned. Ability and specialized skills to: rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation; interpret and apply program rules and regulations; gather and analyze data; ability to reason logically, draw valid conclusions and make appropriate recommendations; present clear and concise information orally and in written reports; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations and other private and public agencies. SSP IB: Working knowledge of the practices, procedures, and activities of the program to which assigned; working knowledge of the methods and problems of organizational and program management; working knowledge of research and interview techniques; and working knowledge of the principles of individual and group behavior. Ability and specialized skills to: interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data. Advise students individually and in groups on routine matters where required; recognize multicultural, multi-sexed, and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies, and others in committee work, and student advising and community contacts. Ability to rapidly acquire a general knowledge of the overall operation, functions, and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications about other programs or service areas Services Office. Pay, Benefits, & Work Schedule The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more. The anticipated HIRING RATEs are $3764 (SSPIA); $4066 (SSPIB) & $4610 (SPPII) per month. The salary ranges for these classifications are: $3764 - $4604 (SSPIA); $4066 - $5752 (SSPIB) & $4610 -$ 6556 (SSPII) per month. HOURS: Full Time; 40 hours per week; Monday through Friday; may include evenings and weekends. This position is expected to travel to a variety of off-campus sites to meet with prospective students and counselors; must be eligible to obtain a California Driver's License. The SSP IA : will be a temporary position. Based on satisfactory progress and successful completion of the training program, the incumbent will be progressively promoted from SSP IA to the probationary SSP IB position. The SSP IB : will be a regular position with a one-year probationary period, and is not automatically promoted to the SSP II; promotion is dependent upon departmental needs at the time. The SSP II : is a regular position with a one-year probationary period. General Information Applications received through January 24, 2024, will be considered in the initial review and review of applications will continue until position is filled. This position is a sensitive position as designated by the CSU. A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California. Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, ancestry, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, covered military and veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Advertised: Jan 11 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun . Major Duties PLEASE NOTE: The position will be filled at either the Student Services Professional (SSP) IA, IB, or II levels dependent upon the applicant's qualifications. SSP IA: Under the direct supervision of the Associate Director of Student Outreach, the Outreach Counselor Trainee will be trained to conduct school site outreach activities to support enrollment goals and assist with implementing plans of action and activities related to outreach and recruitment of prospective international first-time freshman and transfer students to the university. The incumbent will collaborate with the Office of Admissions, Tseng College Intensive English Program (IEP), International and Exchange Student Center (IESC), and academic colleges on campus to provide information and support to prospective international students. Compiles recruitment data and prepares reports. Performs other duties as assigned. SSP IB: Under the general supervision of the Associate Director of Student Outreach, the Outreach Counselor Trainee will conduct school site outreach activities to support enrollment goals and assist with implementing plans of action and activities related to outreach and recruitment of prospective international first-time freshman and transfer students to the university. The incumbent will collaborate with the Office of Admissions, Tseng College Intensive English Program (IEP), International and Exchange Student Center (IESC), and academic colleges on campus to provide information and support to prospective international students. Compiles recruitment data and prepares reports. Performs other duties as assigned. SSP II: Under the general supervision of the Associate Director of Student Outreach, the International Outreach Counselor supports university recruitment and enrollment goals. The incumbent will use marketing and communication strategies for prospective international students residing domestically and abroad. The incumbent will collaborate with the Office of Admissions, Tseng College Intensive English Program (IEP), International and Exchange Student Center (IESC), and academic colleges on campus to provide information and support to prospective international students. Participates on committees both on and off campus and serves as a liaison to faculty and staff on international students’ recruitment and admissions issues. Performs other duties as assigned. Qualifications SSP IA: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. No experience is required. SSP IB: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. Equivalent to one year of experience in professional Student Services work at the entry trainee level. A Master's degree in a job-related field may be substituted for the required experience. SSP II: Equivalent to graduation from a four-year college or university in a job-related field. Equivalent to two years of professional experience in one of the student services program areas or in a related field. A Master’s degree in a job-related field may be substituted for one year of professional experience. Knowledge, Skills, & Abilities SSP IA : General knowledge of the basic principles of individual and group behavior; working knowledge of research and observation techniques for the purpose of recording, classifying, and interpreting factual information; and working knowledge of the techniques and methods of interviewing. Ability and specialized skills to: gather and analyze data; ability to reason logically, draw conclusions and make appropriate recommendations; participate in and contribute to group meetings, conferences and interviews; clearly express ideas and recommendations orally; write clear and concise reports; and establish and maintain cooperative working relationships with students, staff and faculty. SSP IB: General knowledge of the methods and problems of organization and program management; working knowledge of research and interviewing techniques; working knowledge of the principles of individual and group behavior; ability to rapidly acquire such knowledge of the organization, procedures and activities of the specific campus to which the position is assigned; and working knowledge of the basic principles, practices and major trends in the Student Services field to which assigned. Ability and specialized skills to: rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation; interpret and apply program rules and regulations; gather and analyze data; ability to reason logically, draw valid conclusions and make appropriate recommendations; present clear and concise information orally and in written reports; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations and other private and public agencies. SSP IB: Working knowledge of the practices, procedures, and activities of the program to which assigned; working knowledge of the methods and problems of organizational and program management; working knowledge of research and interview techniques; and working knowledge of the principles of individual and group behavior. Ability and specialized skills to: interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data. Advise students individually and in groups on routine matters where required; recognize multicultural, multi-sexed, and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies, and others in committee work, and student advising and community contacts. Ability to rapidly acquire a general knowledge of the overall operation, functions, and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications about other programs or service areas Services Office. Pay, Benefits, & Work Schedule The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more. The anticipated HIRING RATEs are $3764 (SSPIA); $4066 (SSPIB) & $4610 (SPPII) per month. The salary ranges for these classifications are: $3764 - $4604 (SSPIA); $4066 - $5752 (SSPIB) & $4610 -$ 6556 (SSPII) per month. HOURS: Full Time; 40 hours per week; Monday through Friday; may include evenings and weekends. This position is expected to travel to a variety of off-campus sites to meet with prospective students and counselors; must be eligible to obtain a California Driver's License. The SSP IA : will be a temporary position. Based on satisfactory progress and successful completion of the training program, the incumbent will be progressively promoted from SSP IA to the probationary SSP IB position. The SSP IB : will be a regular position with a one-year probationary period, and is not automatically promoted to the SSP II; promotion is dependent upon departmental needs at the time. The SSP II : is a regular position with a one-year probationary period. General Information Applications received through January 24, 2024, will be considered in the initial review and review of applications will continue until position is filled. This position is a sensitive position as designated by the CSU. A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California. Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, ancestry, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, covered military and veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Advertised: Jan 11 2024 Pacific Standard Time Applications close: Closing Date/Time: