SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job *$1000 upon promotion to the journey-level classification and $1000 upon successful completion of 2080 service hours in the journey-level classification. See MOU for details The Sheriff's Department is recruiting for Sheriff's Communications Dispatcher I Trainee. This classification receives and evaluates incoming emergency (9-1-1) calls, routine calls for service, and enters calls into a Computer Aided Dispatch system. Positions are primarily located at the Valley Control Center in Rialto and the Desert Control Center in Hesperia. Each center serves as the Primary 9-1-1 Public Safety Answering Point (PSAP) for its respective geographic location. Multiple vacancies exist at both locations. FUTURE SALARY INCREASES 3% Effective February 22, 2025** For more detailed information, review the Sheriff's Communications Dispatcher I Trainee job description. CONDITIONS OF EMPLOYMENT 1) Promotion: Sheriff's Communications Dispatcher I Trainees serve under training conditions and must qualify for promotion to Sheriff's Communications Dispatcher I ( $46,842 - $64,417 annually) within 12 months or be terminated. Qualifying for promotion includes successful completion of a California P.O.S.T. Basic Dispatch Certificate. 2) Background: Candidates must not have been convicted of a felony and must successfully pass an extensive background investigation which includes a fingerprint check, polygraph, and psychological evaluation. 3) Shifts: Applicants must be available for all shifts; incumbents will be required to work rotating shifts, weekends , holidays , and evenings, including mandatory overtime; refusal of assigned shift may result in removal from the list or termination. Shift differential is available. 4) Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. THE DISPATCHER CAREER LADDER We are also accepting applications for: Sheriff's Communications Dispatcher I ( $46,842 - $64,417 annually) Sheriff's Communications Dispatcher II Trainee ( $47,424- $63,586 annually) Sheriff's Communications Dispatcher II (LATERAL) ( $61,589- $84,635 annually) ** *Salary increases contingent upon Property Related Revenue and/or statewide Realignment Sales Tax Collections performance. Minimum Requirements Keyboarding: 35 wpm. Experience: No experience required. **Candidates must be 18 years of age at time of application** Selection Process Examination: Candidates who meet the minimum qualifications will be invited to take the CritiCall** online written test . The test will consist of an evaluation of skills and knowledge in the following areas: Keyboarding* Data Entry Decision Making Following Verbal Instructions Call Summarization Cross Referencing Memory Recall Prioritization Sentence Clarity Reading Comprehension * Keyboarding speed of 35 wpm required to pass-- the CritiCall keyboarding practice test available HERE . Other free practice resources may be found online. **The CritiCall exam is a computer practical where applicants listen to a series of taped exercises, which require applicants to rapidly and accurately process simulated dispatch information. Application Procedure : To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire. Applications will be accepted and processed continuously while the recruitment remains open. This recruitment may close at any time. Successful candidates will be placed on the eligible list for six (6) months . To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the selection process will be via email . Applicants are encouraged to check their e-mails frequently to obtain any correspondence associated with this recruitment. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process. Technical & Inspection Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: Continuous
Mar 13, 2024
Full Time
The Job *$1000 upon promotion to the journey-level classification and $1000 upon successful completion of 2080 service hours in the journey-level classification. See MOU for details The Sheriff's Department is recruiting for Sheriff's Communications Dispatcher I Trainee. This classification receives and evaluates incoming emergency (9-1-1) calls, routine calls for service, and enters calls into a Computer Aided Dispatch system. Positions are primarily located at the Valley Control Center in Rialto and the Desert Control Center in Hesperia. Each center serves as the Primary 9-1-1 Public Safety Answering Point (PSAP) for its respective geographic location. Multiple vacancies exist at both locations. FUTURE SALARY INCREASES 3% Effective February 22, 2025** For more detailed information, review the Sheriff's Communications Dispatcher I Trainee job description. CONDITIONS OF EMPLOYMENT 1) Promotion: Sheriff's Communications Dispatcher I Trainees serve under training conditions and must qualify for promotion to Sheriff's Communications Dispatcher I ( $46,842 - $64,417 annually) within 12 months or be terminated. Qualifying for promotion includes successful completion of a California P.O.S.T. Basic Dispatch Certificate. 2) Background: Candidates must not have been convicted of a felony and must successfully pass an extensive background investigation which includes a fingerprint check, polygraph, and psychological evaluation. 3) Shifts: Applicants must be available for all shifts; incumbents will be required to work rotating shifts, weekends , holidays , and evenings, including mandatory overtime; refusal of assigned shift may result in removal from the list or termination. Shift differential is available. 4) Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. THE DISPATCHER CAREER LADDER We are also accepting applications for: Sheriff's Communications Dispatcher I ( $46,842 - $64,417 annually) Sheriff's Communications Dispatcher II Trainee ( $47,424- $63,586 annually) Sheriff's Communications Dispatcher II (LATERAL) ( $61,589- $84,635 annually) ** *Salary increases contingent upon Property Related Revenue and/or statewide Realignment Sales Tax Collections performance. Minimum Requirements Keyboarding: 35 wpm. Experience: No experience required. **Candidates must be 18 years of age at time of application** Selection Process Examination: Candidates who meet the minimum qualifications will be invited to take the CritiCall** online written test . The test will consist of an evaluation of skills and knowledge in the following areas: Keyboarding* Data Entry Decision Making Following Verbal Instructions Call Summarization Cross Referencing Memory Recall Prioritization Sentence Clarity Reading Comprehension * Keyboarding speed of 35 wpm required to pass-- the CritiCall keyboarding practice test available HERE . Other free practice resources may be found online. **The CritiCall exam is a computer practical where applicants listen to a series of taped exercises, which require applicants to rapidly and accurately process simulated dispatch information. Application Procedure : To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire. Applications will be accepted and processed continuously while the recruitment remains open. This recruitment may close at any time. Successful candidates will be placed on the eligible list for six (6) months . To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the selection process will be via email . Applicants are encouraged to check their e-mails frequently to obtain any correspondence associated with this recruitment. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process. Technical & Inspection Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: Continuous
Introduction THIS IS A NEW CONTINUOUS EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. This is a continuous filing exam with filing deadlines on the first Tuesday of each month at 5:00 PM. The upcoming filing deadlines are as follows: Tuesday, February 6, 2024 Tuesday, April 2, 2024 Tuesday, June 4, 2024 Tuesday, August 6, 2024 Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted online. Applications received after the filing deadline will be considered for the next testing cycle. If you have previously applied or started an application for the Emergency Services Dispatcher I , Examination #23-1882-01 , please contact the examination analyst, Elaine Lemi, at elaine.lemi@acgov.org to reapply. In order to reapply, you must contact the analyst to have your previous application released back to you. DO NOT SUBMIT A DUPLICATE APPLICATION. The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you previously submitted an application and choose to reapply, your new score/disposition will replace your current disposition. If you do not wish to change your score/disposition, you are not required to reapply to this examination. Candidates who received a qualifying score cannot participate in the examination within six (6) months of their disposition notice. Candidates who did not qualify may reapply sixty (60) days from their disposition notice. Candidates who failed any of the exam components (i.e., written, oral exam), may reapply sixty (60) days from the exam date. * DESCRIPTION ABOUT THE ALAMEDA COUNTY SHERIFF'S OFFICE The Alameda County Sheriff's Office is a full-service law enforcement agency accredited through the Commission on Accreditation for Law Enforcement Agencies (CALEA) for its law enforcement services, its Regional Training Center, and its Dispatch Unit; the American Society of Crime Laboratory Directors Laboratory Accreditation Board for its Crime Lab; the Bomb Squad Commanders Advisory Board for its Explosive Ordinance Unit. Additionally, the agency's health care provider, Wellpath, has experience working with the National Commission on Correctional Health Care (NCCHC). The Sheriff's Office has a currentbudget of approximately $600 million and has over 1700 authorized positions, including in excess of 1000 sworn personnel. The agency's Chief Executive Officer is Sheriff / Coroner Yesenia L. Sanchez, who is assisted in the operation of the agency by Undersheriff April Luckett-Fahimi, Assistant Sheriffs Emmanuel Christy and Daniel McNaughton. The Sheriff of Alameda County is responsible for a vast array of tasks and duties, including the following: Providing security to the Consolidated Superior Courts Operating the Coroner’s Bureau Operating a full-service criminalistics laboratory Performing Civil Process Operating the County Jail (Santa Rita) Operating the County Office of Emergency Services Providing patrol and investigative services to the unincorporated areas of Alameda County Pursuant to contractual agreements, providing patrol and investigative services to the City of Dublin,Oakland International Airport, Highland County Hospital, Social Services, and to the Alameda-Contra Costa Transit District Conducting a basic academy pursuant to Police Officer Standards and Training (P.O.S.T.) requirements. [ Sheriff's Academy website ] Providing Fish and Game enforcement Project Director of the Narcotics Task Force Serving as the Executive Director of the Sexual Assault Felony Enforcement (SAFE) Task Force Operating a Marine Patrol Unit in the San Francisco Bay waters. For more detailed information about the agency, visit: Alameda County's Sheriff's Office . THE POSITION Under close supervision, to receive training in public safety, emergency compliant taking and radio dispatching methods and techniques; to dispatch personnel and equipment for one or more public safety operations, including Sheriff's Patrol, Fire, Medical, Animal Control Services and Local Government; and to perform related work as required. This is an entry-level classification in the Dispatcher series which is flexibly staffed to the class of Emergency Services Dispatcher II. Emergency Services Dispatchers I work in the Sheriff's Office Emergency Services Dispatch Center and receive on-the-job training. After satisfactory completion of the training period, employees are expected to qualify for appointment to the next higher class of Emergency Services Dispatcher II. For more detailed information about the job classification, visit: Emergency Services Dispatcher I (#1882) . MINIMUM QUALIFICATIONS Either I Experience: The equivalent of six months of experience in the class of Clerk II or an equivalent or higher level class in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.) (Experience must have included public contact.) Or II Experience: The equivalent of six months of general clerical experience that involved public contact and completion of a public safety dispatch training course from an accredited school. Or III The equivalent of six months of general dispatching experience (such as ambulance, service vehicles, etc.). Or IV The equivalent of one year of general clerical experience that involved public contact. Special Requirements: 1. Hearing must be normal in each ear. 2. Ability to type 40 words per minute. 3. A thorough background investigation will be made of all prospective candidates including a psychological exam. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of: • The highways, main streets, major buildings and geography of Alameda County. • Simple record keeping. Ability to: • Read, write and alphabetize. • Follow written and oral instructions. • Retain oral information. • Learn the operation of two-way radio and telephone communications equipment. • Speak clearly and concisely in a well-modulated voice. • Learn to dispatch public safety equipment in an effective manner. • Deal tactfully with the public. • React with sound judgment under stress and emergency situations while doing several tasks simultaneously. • Learn statutes, rules and regulations applicable to communications. • Learn to operate electronic data terminals. • Listen and clarify incoming calls to extract pertinent information. • Write detailed reports. • Condense a message into a clear written passage. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: 1) A review of applications to verity possession of minimum requirements. Those applicants who meet minimum qualifications for the class will move onto the next examination component. 2) Applicants that meet the minimum qualifications for the position will be invited to take aperformance examination which is includes a typing test and the CritiCall test. CritiCall is a software that tests job-related knowledge, skills, abilities and competencies critical for public safety dispatchers. The following are some of the areas CritiCall will assess (please note, the following is just an example of areas CritiCall tests for and is not necessarily the components candidates will be tested on): reasoning, stress tolerance, decision making & judgment, multitasking, prioritization, map reading, memory recall, comprehension, probability, data entry and decision-making. For more information regarding the CritiCall test, applicants may visit their website at: https://criticall911.com/dispatcher-testing/applicants/ . Applicants who pass the CritiCall test will be invited to the oral examination. 3) The oral examination will be weighted as 100% of the applicant's final score. Applicants who pass the oral examination will be placed on a list of candidates that are eligible to be referred to a background investigation, the final step in the examination process. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the "What You Need To Know" section of our website: www.acgov.org/hrs . Selection Plan Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: TENTATIVE SELECTION PLAN - For applications submitted by the April 2, 2024 , filing deadline. Deadline for Filing: Tuesday, April 2, 2024, at 5:00 PM Review of Applications for Minimum Qualifications: Tuesday, April 9, 2024 Typing Test and CritiCall Performance Exam: Friday, April 12, 2024 - Monday, April 22, 2024, 2:00 PM Oral Examination: *Monday, May 13, 2024, and Tuesday, May 14, 2024 *Updated 4/22/2024 *WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN* Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing . Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g., At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g., theme parks, cell phone, etc.) Childcare Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page and clicking on the link 'last notice sent' for the respective recruitment. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Elaine Lemi | Human Resources Analyst Human Resource Services, County of Alameda (510) 272-6434 | elaine.lemi@acgov.org DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: Continuous
Mar 08, 2024
Introduction THIS IS A NEW CONTINUOUS EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. This is a continuous filing exam with filing deadlines on the first Tuesday of each month at 5:00 PM. The upcoming filing deadlines are as follows: Tuesday, February 6, 2024 Tuesday, April 2, 2024 Tuesday, June 4, 2024 Tuesday, August 6, 2024 Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted online. Applications received after the filing deadline will be considered for the next testing cycle. If you have previously applied or started an application for the Emergency Services Dispatcher I , Examination #23-1882-01 , please contact the examination analyst, Elaine Lemi, at elaine.lemi@acgov.org to reapply. In order to reapply, you must contact the analyst to have your previous application released back to you. DO NOT SUBMIT A DUPLICATE APPLICATION. The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you previously submitted an application and choose to reapply, your new score/disposition will replace your current disposition. If you do not wish to change your score/disposition, you are not required to reapply to this examination. Candidates who received a qualifying score cannot participate in the examination within six (6) months of their disposition notice. Candidates who did not qualify may reapply sixty (60) days from their disposition notice. Candidates who failed any of the exam components (i.e., written, oral exam), may reapply sixty (60) days from the exam date. * DESCRIPTION ABOUT THE ALAMEDA COUNTY SHERIFF'S OFFICE The Alameda County Sheriff's Office is a full-service law enforcement agency accredited through the Commission on Accreditation for Law Enforcement Agencies (CALEA) for its law enforcement services, its Regional Training Center, and its Dispatch Unit; the American Society of Crime Laboratory Directors Laboratory Accreditation Board for its Crime Lab; the Bomb Squad Commanders Advisory Board for its Explosive Ordinance Unit. Additionally, the agency's health care provider, Wellpath, has experience working with the National Commission on Correctional Health Care (NCCHC). The Sheriff's Office has a currentbudget of approximately $600 million and has over 1700 authorized positions, including in excess of 1000 sworn personnel. The agency's Chief Executive Officer is Sheriff / Coroner Yesenia L. Sanchez, who is assisted in the operation of the agency by Undersheriff April Luckett-Fahimi, Assistant Sheriffs Emmanuel Christy and Daniel McNaughton. The Sheriff of Alameda County is responsible for a vast array of tasks and duties, including the following: Providing security to the Consolidated Superior Courts Operating the Coroner’s Bureau Operating a full-service criminalistics laboratory Performing Civil Process Operating the County Jail (Santa Rita) Operating the County Office of Emergency Services Providing patrol and investigative services to the unincorporated areas of Alameda County Pursuant to contractual agreements, providing patrol and investigative services to the City of Dublin,Oakland International Airport, Highland County Hospital, Social Services, and to the Alameda-Contra Costa Transit District Conducting a basic academy pursuant to Police Officer Standards and Training (P.O.S.T.) requirements. [ Sheriff's Academy website ] Providing Fish and Game enforcement Project Director of the Narcotics Task Force Serving as the Executive Director of the Sexual Assault Felony Enforcement (SAFE) Task Force Operating a Marine Patrol Unit in the San Francisco Bay waters. For more detailed information about the agency, visit: Alameda County's Sheriff's Office . THE POSITION Under close supervision, to receive training in public safety, emergency compliant taking and radio dispatching methods and techniques; to dispatch personnel and equipment for one or more public safety operations, including Sheriff's Patrol, Fire, Medical, Animal Control Services and Local Government; and to perform related work as required. This is an entry-level classification in the Dispatcher series which is flexibly staffed to the class of Emergency Services Dispatcher II. Emergency Services Dispatchers I work in the Sheriff's Office Emergency Services Dispatch Center and receive on-the-job training. After satisfactory completion of the training period, employees are expected to qualify for appointment to the next higher class of Emergency Services Dispatcher II. For more detailed information about the job classification, visit: Emergency Services Dispatcher I (#1882) . MINIMUM QUALIFICATIONS Either I Experience: The equivalent of six months of experience in the class of Clerk II or an equivalent or higher level class in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.) (Experience must have included public contact.) Or II Experience: The equivalent of six months of general clerical experience that involved public contact and completion of a public safety dispatch training course from an accredited school. Or III The equivalent of six months of general dispatching experience (such as ambulance, service vehicles, etc.). Or IV The equivalent of one year of general clerical experience that involved public contact. Special Requirements: 1. Hearing must be normal in each ear. 2. Ability to type 40 words per minute. 3. A thorough background investigation will be made of all prospective candidates including a psychological exam. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of: • The highways, main streets, major buildings and geography of Alameda County. • Simple record keeping. Ability to: • Read, write and alphabetize. • Follow written and oral instructions. • Retain oral information. • Learn the operation of two-way radio and telephone communications equipment. • Speak clearly and concisely in a well-modulated voice. • Learn to dispatch public safety equipment in an effective manner. • Deal tactfully with the public. • React with sound judgment under stress and emergency situations while doing several tasks simultaneously. • Learn statutes, rules and regulations applicable to communications. • Learn to operate electronic data terminals. • Listen and clarify incoming calls to extract pertinent information. • Write detailed reports. • Condense a message into a clear written passage. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: 1) A review of applications to verity possession of minimum requirements. Those applicants who meet minimum qualifications for the class will move onto the next examination component. 2) Applicants that meet the minimum qualifications for the position will be invited to take aperformance examination which is includes a typing test and the CritiCall test. CritiCall is a software that tests job-related knowledge, skills, abilities and competencies critical for public safety dispatchers. The following are some of the areas CritiCall will assess (please note, the following is just an example of areas CritiCall tests for and is not necessarily the components candidates will be tested on): reasoning, stress tolerance, decision making & judgment, multitasking, prioritization, map reading, memory recall, comprehension, probability, data entry and decision-making. For more information regarding the CritiCall test, applicants may visit their website at: https://criticall911.com/dispatcher-testing/applicants/ . Applicants who pass the CritiCall test will be invited to the oral examination. 3) The oral examination will be weighted as 100% of the applicant's final score. Applicants who pass the oral examination will be placed on a list of candidates that are eligible to be referred to a background investigation, the final step in the examination process. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the "What You Need To Know" section of our website: www.acgov.org/hrs . Selection Plan Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: TENTATIVE SELECTION PLAN - For applications submitted by the April 2, 2024 , filing deadline. Deadline for Filing: Tuesday, April 2, 2024, at 5:00 PM Review of Applications for Minimum Qualifications: Tuesday, April 9, 2024 Typing Test and CritiCall Performance Exam: Friday, April 12, 2024 - Monday, April 22, 2024, 2:00 PM Oral Examination: *Monday, May 13, 2024, and Tuesday, May 14, 2024 *Updated 4/22/2024 *WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN* Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing . Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g., At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g., theme parks, cell phone, etc.) Childcare Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page and clicking on the link 'last notice sent' for the respective recruitment. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Elaine Lemi | Human Resources Analyst Human Resource Services, County of Alameda (510) 272-6434 | elaine.lemi@acgov.org DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: Continuous
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job * Hiring Bonus: $1000 upon hire and $1000 upon completion of 2080 service hours. Refer your friends after joining our team and receive referral bonuses!! **R eferring employee shall receive a bonus of $250.00 for referred candidate hired into an eligible regular position and $500.00 upon that new employee’s completion of 2080 service hours. See MOU for details. The Sheriff's Department is recruiting for Sheriff's Communications Dispatcher I who receive and evaluate incoming emergency (9-1-1) calls, routine calls for service, and enters calls into a Computer Aided Dispatch system. Positions are primarily located at the Valley Control Center in Rialto and the Desert Control Center in Hesperia. Each center serves as the primary 9-1-1 Public Safety Answering Point (PSAP) for its respective geographic location. Multiple vacancies exist at both locations. For more detailed information, review the Sheriff's Communications Dispatcher I job description. CONDITIONS OF EMPLOYMENT 1) Background: Candidates must not have been convicted of a felony and must successfully pass an extensive background investigation which includes a fingerprint check, polygraph, and psychological evaluation. 2) Shifts: Applicants must be available for all shifts; incumbents will be required to work rotating shifts, weekends , holidays , and evenings, including mandatory overtime; refusal of assigned shift may result in removal from the list or termination. Shift differential is available. 3) Availability: This department is a "24/7" operation, and the incumbent can expect to work rotating, night, weekend, day, and graveyard shifts, as well as holidays and weekends. 4) Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements REQUIRED KEYBOARDING SPEED 35 wpm REQUIRED CERTIFICATION California P.O.S.T. Public Safety Dispatcher Basic Certificate REQUIRED EXPERIENCE - Must meet one (1) of the following options: Option 1 Six (6) months of emergency call intake or dispatching with a law enforcement or fire agency. Option 2 One (1) year as a regular law enforcement officer using a computer-aided dispatching system. Desired Qualifications The ideal candidate will be an experienced dispatcher who possesses current or recent dispatch experience with a California P.O.S.T agency. Selection Process Examination : There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire. It is to your advantage to provide as much relevant and detailed work experience as possible. Application Procedure : Please complete and submit the online employment application and supplemental questionnaire as soon as possible as this recruitment may close at any time with or without notice. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the selection process will be via email . Applicants are encouraged to check their e-mails frequently to obtain any correspondence associated with this recruitment. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Technical & Inspection Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: Continuous
Mar 13, 2024
Full Time
The Job * Hiring Bonus: $1000 upon hire and $1000 upon completion of 2080 service hours. Refer your friends after joining our team and receive referral bonuses!! **R eferring employee shall receive a bonus of $250.00 for referred candidate hired into an eligible regular position and $500.00 upon that new employee’s completion of 2080 service hours. See MOU for details. The Sheriff's Department is recruiting for Sheriff's Communications Dispatcher I who receive and evaluate incoming emergency (9-1-1) calls, routine calls for service, and enters calls into a Computer Aided Dispatch system. Positions are primarily located at the Valley Control Center in Rialto and the Desert Control Center in Hesperia. Each center serves as the primary 9-1-1 Public Safety Answering Point (PSAP) for its respective geographic location. Multiple vacancies exist at both locations. For more detailed information, review the Sheriff's Communications Dispatcher I job description. CONDITIONS OF EMPLOYMENT 1) Background: Candidates must not have been convicted of a felony and must successfully pass an extensive background investigation which includes a fingerprint check, polygraph, and psychological evaluation. 2) Shifts: Applicants must be available for all shifts; incumbents will be required to work rotating shifts, weekends , holidays , and evenings, including mandatory overtime; refusal of assigned shift may result in removal from the list or termination. Shift differential is available. 3) Availability: This department is a "24/7" operation, and the incumbent can expect to work rotating, night, weekend, day, and graveyard shifts, as well as holidays and weekends. 4) Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements REQUIRED KEYBOARDING SPEED 35 wpm REQUIRED CERTIFICATION California P.O.S.T. Public Safety Dispatcher Basic Certificate REQUIRED EXPERIENCE - Must meet one (1) of the following options: Option 1 Six (6) months of emergency call intake or dispatching with a law enforcement or fire agency. Option 2 One (1) year as a regular law enforcement officer using a computer-aided dispatching system. Desired Qualifications The ideal candidate will be an experienced dispatcher who possesses current or recent dispatch experience with a California P.O.S.T agency. Selection Process Examination : There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire. It is to your advantage to provide as much relevant and detailed work experience as possible. Application Procedure : Please complete and submit the online employment application and supplemental questionnaire as soon as possible as this recruitment may close at any time with or without notice. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the selection process will be via email . Applicants are encouraged to check their e-mails frequently to obtain any correspondence associated with this recruitment. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Technical & Inspection Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: Continuous
Summary ABOUT THE DEPARTMENT: Our mission is to provide prompt assistance in a caring, resourceful and professional manner to those we serve. The Deschutes County 9-1-1 Service District became a consolidated public safety dispatching agency in 1988, taking all calls for police, fire, and medical service assistance in Deschutes County. The District dispatches for 15 police and fire/emergency medical services (EMS) agencies and works closely with the U.S. Forest Service, AirLink, Life Flight, Oregon State Police, and other State and Federal entities. Are you interested in joining a talented team and serving your community? If so, we invite you to review additional information by clicking HERE. ABOUT THE COUNTY: We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,100 employees provide County services in a number of departments, divisions, and offices. Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods. ABOUT THE JOB: The 9-1-1 Call Taker is the first person that talks to a person in an emergency. They are the critical decision maker in properly assessing the situation, interviewing the caller and getting the information entered into the Computer Aided Dispatch (CAD) system to be dispatched out to police, fire or medical. The 9-1-1 Call Taker provides computer-aided emergency and non-emergency dispatch services for all local law enforcement, fire, and emergency medical services agencies within Deschutes County. Dispatchers operate complex communications equipment, multi-line telephone systems and computer terminals to access and input information. This position requires the ability to maintain accuracy and speed while performing job duties, often under stressful situations. Key Responsibilities: Receives and processes incoming telephone calls, and texts, often during high-call volume periods, from people requesting emergency and non-emergency police, fire, and Emergency Medical Service (EMS) assistance in a courteous, accurate, efficient, and timely manner. Enters information into a computer aided dispatch system in an accurate and timely manner. Makes effective, immediate decisions regarding life-threatening situations based on highly complex rules, regulations, and procedures. What You Will Bring: Knowledge of or experience with: Strong emotional intelligence with a history of honest and ethical decision-making. Interpersonal skills to discern callers' situations and assure an accurate, appropriate, and timely response by responders. A minimum basic knowledge of geography or the ability to learn geography in a timely manner. Excellent listening skills and the ability to communicate clearly. Ability to adapt and communicate effectively with diverse public. Ability to manage your time and assignments. Skill in: Thinking quickly and independently in emergency situations that require multiple decisions for action. Coordinating computer systems to access and enhance information provided to responders. Operation of multiple and complex telephone, radio, and computer equipment/systems. *This posting is not meant to be an all-inclusive list of duties and responsibilities, but rather constitutes a general definition of the position's scope and function. Notification to all candidates will be sent via email and/or text only. Please opt in for text messaging or check your email and your Governmentjobs.com account for application status. Review the full job description by clicking HERE. Compensation The starting hourly rate is $25.4433. Salary range during initial training is $4,410.09 to $5,628.44 per month for a 173.33 hour work month. Hourly rate is increased to $29.4536 upon completion of police dispatch training (about 6-12 months, Public Safety Dispatcher I); and $30.9263 upon completion of fire dispatch training (which usually occurs within the first two years of employment, Public Safety Dispatcher II). Dispatchers may also earn up to an additional 6% of their base salary when they obtain their intermediate certification and 11% of their base salary when they obtain their advanced certification through DPSST. At the top step with possession of an advanced certification, a Public Safety Dispatcher II can expect to earn over $95,000.00 per year. For those currently possessing DPSST Certification as a Telecommunicator, certificate pay begins upon hire date and will receive an additional: 6% - for Intermediate certification. 11% - for Advanced certification. Out of State Certified applicants will receive certification pay as soon as certification is granted by DPSST. Lateral certified applicants with 36 months or more experience begin at pay step 2 - $26.7151 per hour. Hours will increase to 182.50 per month after the initial training period. Excellent County benefit package when eligible. This position is available immediately. This is a union represented position, for additional information, please click HERE . BENEFITS: Our robust health plan is offered at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HERE for full benefit details. Minimum Qualifications High school diploma or GED equivalent; Must be 18 years of age by hire date; Must accurately type a minimum of 42 words per minute. To qualify for employment with the 9-1-1 Service District, candidates must: Pass a drug screening; a hearing and vision exam; a thorough background, employment, and criminal history investigation; and a psychological examination. Meet the requirements as outlined in Oregon Administrative Rule 259-008-0300 Possess or obtain all required state certificates and licenses within the probationary period, and maintain thereafter. Certification as an Oregon Department of Public Safety Standards and Training (DPSST) Basic Telecommunicator, Emergency Medical Dispatcher and Emergency Fire Dispatcher. CPR and First Aid certification. Law Enforcement Data System (LEDS) certification. Necessary Special Requirements Possession of or ability to obtain a valid Oregon driver's license within 30 days of hire date. The employment offer will be contingent upon presentation of an acceptable and verifiable driver's license, pre-employment screening for criminal history, driving history, and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). This screening must be completed with satisfactory findings in order for a formal offer of employment to be extended. Must pass a driving record review and criminal history background. A current driver's license, state of issue, and date of birth are required . Candidates who wish to be considered for this position must include an accurate driver's license number, state of origin, and date of birth in the Supplemental Question portion of the application. Physical Requirements : Must meet the physical requirements as outlined in Oregon Administrative Rule 259-008-0011. Most work in this classification series occurs under a stressful, high activity office environment where concentration and focus are required for long periods of time. There is often little opportunity to talk to co-workers. Work is performed in an area with moderate noise and lighting fluctuations with restrictions to the workstation. Excellent County benefit package when eligible. Deschutes Countyoffers eligible employeesa comprehensive healthcare package that covers medical, prescription, dental, and vision coverage at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents. Coverage becomes effective the first of the month following1month of employment. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, DeschutesCounty provides a generous and comprehensive benefits program to eligible employees. Employer paid benefit offerings include: Life Insurance for employee and dependents Accidental Death and Dismemberment Insurance Long-term Disability Insurance Employee Assistance Program Retirement Program through Oregon PERS Time Management Leave Employee paid voluntary benefit offerings include: 125 Flexible Spending Program 457 Deferred Compensation Program Supplemental Life and Accident Insurance To learn more about Deschutes County's generous benefit offerings, please visit www.deschutes.org/hr and click on Employee Benefits. Closing Date/Time: 7/31/2024 11:59 PM Pacific
Mar 08, 2024
Full Time
Summary ABOUT THE DEPARTMENT: Our mission is to provide prompt assistance in a caring, resourceful and professional manner to those we serve. The Deschutes County 9-1-1 Service District became a consolidated public safety dispatching agency in 1988, taking all calls for police, fire, and medical service assistance in Deschutes County. The District dispatches for 15 police and fire/emergency medical services (EMS) agencies and works closely with the U.S. Forest Service, AirLink, Life Flight, Oregon State Police, and other State and Federal entities. Are you interested in joining a talented team and serving your community? If so, we invite you to review additional information by clicking HERE. ABOUT THE COUNTY: We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,100 employees provide County services in a number of departments, divisions, and offices. Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods. ABOUT THE JOB: The 9-1-1 Call Taker is the first person that talks to a person in an emergency. They are the critical decision maker in properly assessing the situation, interviewing the caller and getting the information entered into the Computer Aided Dispatch (CAD) system to be dispatched out to police, fire or medical. The 9-1-1 Call Taker provides computer-aided emergency and non-emergency dispatch services for all local law enforcement, fire, and emergency medical services agencies within Deschutes County. Dispatchers operate complex communications equipment, multi-line telephone systems and computer terminals to access and input information. This position requires the ability to maintain accuracy and speed while performing job duties, often under stressful situations. Key Responsibilities: Receives and processes incoming telephone calls, and texts, often during high-call volume periods, from people requesting emergency and non-emergency police, fire, and Emergency Medical Service (EMS) assistance in a courteous, accurate, efficient, and timely manner. Enters information into a computer aided dispatch system in an accurate and timely manner. Makes effective, immediate decisions regarding life-threatening situations based on highly complex rules, regulations, and procedures. What You Will Bring: Knowledge of or experience with: Strong emotional intelligence with a history of honest and ethical decision-making. Interpersonal skills to discern callers' situations and assure an accurate, appropriate, and timely response by responders. A minimum basic knowledge of geography or the ability to learn geography in a timely manner. Excellent listening skills and the ability to communicate clearly. Ability to adapt and communicate effectively with diverse public. Ability to manage your time and assignments. Skill in: Thinking quickly and independently in emergency situations that require multiple decisions for action. Coordinating computer systems to access and enhance information provided to responders. Operation of multiple and complex telephone, radio, and computer equipment/systems. *This posting is not meant to be an all-inclusive list of duties and responsibilities, but rather constitutes a general definition of the position's scope and function. Notification to all candidates will be sent via email and/or text only. Please opt in for text messaging or check your email and your Governmentjobs.com account for application status. Review the full job description by clicking HERE. Compensation The starting hourly rate is $25.4433. Salary range during initial training is $4,410.09 to $5,628.44 per month for a 173.33 hour work month. Hourly rate is increased to $29.4536 upon completion of police dispatch training (about 6-12 months, Public Safety Dispatcher I); and $30.9263 upon completion of fire dispatch training (which usually occurs within the first two years of employment, Public Safety Dispatcher II). Dispatchers may also earn up to an additional 6% of their base salary when they obtain their intermediate certification and 11% of their base salary when they obtain their advanced certification through DPSST. At the top step with possession of an advanced certification, a Public Safety Dispatcher II can expect to earn over $95,000.00 per year. For those currently possessing DPSST Certification as a Telecommunicator, certificate pay begins upon hire date and will receive an additional: 6% - for Intermediate certification. 11% - for Advanced certification. Out of State Certified applicants will receive certification pay as soon as certification is granted by DPSST. Lateral certified applicants with 36 months or more experience begin at pay step 2 - $26.7151 per hour. Hours will increase to 182.50 per month after the initial training period. Excellent County benefit package when eligible. This position is available immediately. This is a union represented position, for additional information, please click HERE . BENEFITS: Our robust health plan is offered at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HERE for full benefit details. Minimum Qualifications High school diploma or GED equivalent; Must be 18 years of age by hire date; Must accurately type a minimum of 42 words per minute. To qualify for employment with the 9-1-1 Service District, candidates must: Pass a drug screening; a hearing and vision exam; a thorough background, employment, and criminal history investigation; and a psychological examination. Meet the requirements as outlined in Oregon Administrative Rule 259-008-0300 Possess or obtain all required state certificates and licenses within the probationary period, and maintain thereafter. Certification as an Oregon Department of Public Safety Standards and Training (DPSST) Basic Telecommunicator, Emergency Medical Dispatcher and Emergency Fire Dispatcher. CPR and First Aid certification. Law Enforcement Data System (LEDS) certification. Necessary Special Requirements Possession of or ability to obtain a valid Oregon driver's license within 30 days of hire date. The employment offer will be contingent upon presentation of an acceptable and verifiable driver's license, pre-employment screening for criminal history, driving history, and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). This screening must be completed with satisfactory findings in order for a formal offer of employment to be extended. Must pass a driving record review and criminal history background. A current driver's license, state of issue, and date of birth are required . Candidates who wish to be considered for this position must include an accurate driver's license number, state of origin, and date of birth in the Supplemental Question portion of the application. Physical Requirements : Must meet the physical requirements as outlined in Oregon Administrative Rule 259-008-0011. Most work in this classification series occurs under a stressful, high activity office environment where concentration and focus are required for long periods of time. There is often little opportunity to talk to co-workers. Work is performed in an area with moderate noise and lighting fluctuations with restrictions to the workstation. Excellent County benefit package when eligible. Deschutes Countyoffers eligible employeesa comprehensive healthcare package that covers medical, prescription, dental, and vision coverage at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents. Coverage becomes effective the first of the month following1month of employment. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, DeschutesCounty provides a generous and comprehensive benefits program to eligible employees. Employer paid benefit offerings include: Life Insurance for employee and dependents Accidental Death and Dismemberment Insurance Long-term Disability Insurance Employee Assistance Program Retirement Program through Oregon PERS Time Management Leave Employee paid voluntary benefit offerings include: 125 Flexible Spending Program 457 Deferred Compensation Program Supplemental Life and Accident Insurance To learn more about Deschutes County's generous benefit offerings, please visit www.deschutes.org/hr and click on Employee Benefits. Closing Date/Time: 7/31/2024 11:59 PM Pacific
Monterey County Human Resources
Salinas, California, United States
Position Description Final Filing Deadline: Continuous Priority Screen Date: The 30th of each Month Exam #: 22/80S21/08OM Calling all LAW and FIRE Dispatchers If you are currently an experienced public safety dispatcher, join our team! THIS IS NOT AN ENTRY LEVEL POSITION Applicants must have current experience as a public safety dispatcher. The Emergency Communications Department (ECD) also referred to as “9-1-1” is a standalone Department that operates the Countywide consolidated emergency communications system. The Department is the primary Public Safety Answering Point (PSAP) for the County of Monterey and provides emergency and non-emergency call answering and dispatch services, including status reporting and coordination to the County Sheriff, Probation Department, 11 of the 12 incorporated city police departments, fire agencies for all 12 cities, three County fire districts, the Monterey Regional Airport District, Salinas Valley State Prison, and California State University Monterey Bay Police Department and associated activity for after-hours dispatch of other non-public safety responders. The Department is currently authorized 75 full time positions which includes 56 Dispatcher positions. The organizational structure of the Department includes a Director, Assistant Director and 3 Emergency Communications Managers followed by 9 shift supervisors. Other key logistical positions include a Finance Manager, 2 Departmental Information Coordinators (CAD), Records/GIS Manager and a Secretary. The Department has a primary 24-seat center and a 12-seat back up center. The Department utilizes Central Square Enterprise CAD, VIPER phone system and a Harris Radio system. We invite you to join our team! Communications Dispatcher II's are under general supervision, to dispatch public safety personnel and equipment for law and fire agencies. All dispatchers answer 911 and non-emergency calls. This class represents the full working level class in the Communications Dispatcher series. Communications Dispatcher II is distinguished from the next lower level class of Communications Dispatcher I in that the latter is the entry level class and works under close supervision. The Eligible List established by this recruitment process will be used to fill current and future vacancies on a regular full-time basis. Examples of Duties Receives and dispatches routine and emergency radio communications from/to Sheriff's patrol units and from other law enforcement, public safety, private and governmental agencies.Operates an electronic telephone console, receives emergency calls, and provides information to the public.Monitors several public safety channels listening for emergencies where coordination efforts of two or more public safety agencies is required.Prepares and maintains accurate records and logs of all radio transmissions and telephone calls, mostly via computer keyboard entry.Operates a computer inquiry terminal to obtain information on persons and vehicles through related data base systems.Acts as coordinator in dispatching personnel and equipment to emergencies.Operates a variety of sophisticated communications equipment including a computer aided dispatch system, radio transmitters, receivers and other related communications equipment.Provides information to agencies linked with major emergency operations.Provides after hour emergency call out services for all contract agencies. To view the complete job description, please visit the Monterey County website: http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/class-specifications Examples of Experience/Education/Training THE SUCCESSFUL CANDIDATE: Will have a proven track record demonstrating the following knowledge, skills and abilities: Working knowledge of: Techniques, procedures and methods used in the operation of a public safety communications center.Regulations of the Federal Communications Commission applicable to the operation of radio-telephone communications equipment.General functions of the Sheriff's Department, police and fire departments, and other public safety agencies.Use and proper care of computer and radio-telephone equipment.The geography of Monterey County involving streets, roads, major buildings and various agency jurisdictions. Skill and Ability to : Remain calm and think clearly in emergency communications.Interpret and apply pertinent rules and regulations.Dispatch public safety equipment and personnel in a coordinated manner.Communicate clearly and effectively with the general public and safety officials.Take and transmit clear and complete directions/information.Type with keyboard familiarity and accuracy on a computer keyboard.Evaluate situations, organize thoughts and respond quickly and accurately.Operate a computer aided dispatch system to keep accurate records of information received via computer keyboard entry.Establish and maintain cooperative relationships with those contacted in the course of work.Perform a variety of tasks simultaneously. EXAMPLES OF EXPERIENCE/EDUCATION/TRAINING: Any combination of training, education, and/or experience which provides for the knowledge, skills, and abilities required to perform the duties listed above is qualifying. An example of a way these requirements might be acquired is: Experience: Approximately one year of experience performing duties comparable to the position of Communications Dispatcher I in Monterey County. Additional Information CONDITIONS OF EMPLOYMENT: As a condition of employment, the incumbent will be required to: Be willing and available to work all shifts, nights, week-ends, holidays and overtime.Possess a valid Class C Drivers' License, or be able to provide suitable transportation that is approved by the hiring authority.Successfully complete and pass a background investigation including Psychological and Medical evaluation.Ability to remain seated for long periods of time. Up to twelve hours per day at a console working at a computer terminal. Application and Selection Procedures Apply On-Line at https://www.governmentjobs.com/careers/montereycounty OR Hard copy applications: may be obtained by calling: (831) 769-8882 The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include: A completed County of Monterey Employment Application Responses to the Supplemental Questions All application materials must be received by the priority screen date for a guaranteed review; OR Applicants who fail to provide all required materials by the final filing deadline will not be considered. Re sumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process. Upon conditional offer of employment, all candidates must successfully complete and pass a Law Enforcement Background Investigation, Pre-Employment Medical Examination and a Psychological Examination. EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATIONS Monterey County is a drug-free work place and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation, call (831) 769-8882. BENEFITS Monterey County offers an excellent benefits package. To view the “J” Unit Benefit Summary of benefits please visit our website https://www.co.monterey.ca.us/home/showpublisheddocument/99630/637490872747330000 . This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies & Practices Resolution or Memorandum of Understanding (MOU) prevails over this listing COVID-19: On July 30, 2021 the County of Monterey Board of Supervisors took action to mandate COVID-19 vaccination for all employees to include new hires. The vaccination requirement is in accordance with Section 25 of the County of Monterey Emergency Response Manual and COVID-19 Prevention Program Link . Applicants who accept employment with the County of Monterey, will be required to be fully vaccinated. However, individuals may request medical or religious exemptions and will be required to complete the appropriate request and certification forms for review and approval no later than their start date. Medical / Religion . NOTES: As a condition of employment, prospective employees will be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of criminal conviction. Employees must have and show their Social Security Card on the first day of work. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S. A list of acceptable documents is available on the USCIS Form I-9. If you are hired into this classification in a temporary position, your rate of pay will be hourly and you will not be eligible for the benefits listed in the summary. http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/benefits/benefit-summary-sheet
Apr 22, 2024
Full Time
Position Description Final Filing Deadline: Continuous Priority Screen Date: The 30th of each Month Exam #: 22/80S21/08OM Calling all LAW and FIRE Dispatchers If you are currently an experienced public safety dispatcher, join our team! THIS IS NOT AN ENTRY LEVEL POSITION Applicants must have current experience as a public safety dispatcher. The Emergency Communications Department (ECD) also referred to as “9-1-1” is a standalone Department that operates the Countywide consolidated emergency communications system. The Department is the primary Public Safety Answering Point (PSAP) for the County of Monterey and provides emergency and non-emergency call answering and dispatch services, including status reporting and coordination to the County Sheriff, Probation Department, 11 of the 12 incorporated city police departments, fire agencies for all 12 cities, three County fire districts, the Monterey Regional Airport District, Salinas Valley State Prison, and California State University Monterey Bay Police Department and associated activity for after-hours dispatch of other non-public safety responders. The Department is currently authorized 75 full time positions which includes 56 Dispatcher positions. The organizational structure of the Department includes a Director, Assistant Director and 3 Emergency Communications Managers followed by 9 shift supervisors. Other key logistical positions include a Finance Manager, 2 Departmental Information Coordinators (CAD), Records/GIS Manager and a Secretary. The Department has a primary 24-seat center and a 12-seat back up center. The Department utilizes Central Square Enterprise CAD, VIPER phone system and a Harris Radio system. We invite you to join our team! Communications Dispatcher II's are under general supervision, to dispatch public safety personnel and equipment for law and fire agencies. All dispatchers answer 911 and non-emergency calls. This class represents the full working level class in the Communications Dispatcher series. Communications Dispatcher II is distinguished from the next lower level class of Communications Dispatcher I in that the latter is the entry level class and works under close supervision. The Eligible List established by this recruitment process will be used to fill current and future vacancies on a regular full-time basis. Examples of Duties Receives and dispatches routine and emergency radio communications from/to Sheriff's patrol units and from other law enforcement, public safety, private and governmental agencies.Operates an electronic telephone console, receives emergency calls, and provides information to the public.Monitors several public safety channels listening for emergencies where coordination efforts of two or more public safety agencies is required.Prepares and maintains accurate records and logs of all radio transmissions and telephone calls, mostly via computer keyboard entry.Operates a computer inquiry terminal to obtain information on persons and vehicles through related data base systems.Acts as coordinator in dispatching personnel and equipment to emergencies.Operates a variety of sophisticated communications equipment including a computer aided dispatch system, radio transmitters, receivers and other related communications equipment.Provides information to agencies linked with major emergency operations.Provides after hour emergency call out services for all contract agencies. To view the complete job description, please visit the Monterey County website: http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/class-specifications Examples of Experience/Education/Training THE SUCCESSFUL CANDIDATE: Will have a proven track record demonstrating the following knowledge, skills and abilities: Working knowledge of: Techniques, procedures and methods used in the operation of a public safety communications center.Regulations of the Federal Communications Commission applicable to the operation of radio-telephone communications equipment.General functions of the Sheriff's Department, police and fire departments, and other public safety agencies.Use and proper care of computer and radio-telephone equipment.The geography of Monterey County involving streets, roads, major buildings and various agency jurisdictions. Skill and Ability to : Remain calm and think clearly in emergency communications.Interpret and apply pertinent rules and regulations.Dispatch public safety equipment and personnel in a coordinated manner.Communicate clearly and effectively with the general public and safety officials.Take and transmit clear and complete directions/information.Type with keyboard familiarity and accuracy on a computer keyboard.Evaluate situations, organize thoughts and respond quickly and accurately.Operate a computer aided dispatch system to keep accurate records of information received via computer keyboard entry.Establish and maintain cooperative relationships with those contacted in the course of work.Perform a variety of tasks simultaneously. EXAMPLES OF EXPERIENCE/EDUCATION/TRAINING: Any combination of training, education, and/or experience which provides for the knowledge, skills, and abilities required to perform the duties listed above is qualifying. An example of a way these requirements might be acquired is: Experience: Approximately one year of experience performing duties comparable to the position of Communications Dispatcher I in Monterey County. Additional Information CONDITIONS OF EMPLOYMENT: As a condition of employment, the incumbent will be required to: Be willing and available to work all shifts, nights, week-ends, holidays and overtime.Possess a valid Class C Drivers' License, or be able to provide suitable transportation that is approved by the hiring authority.Successfully complete and pass a background investigation including Psychological and Medical evaluation.Ability to remain seated for long periods of time. Up to twelve hours per day at a console working at a computer terminal. Application and Selection Procedures Apply On-Line at https://www.governmentjobs.com/careers/montereycounty OR Hard copy applications: may be obtained by calling: (831) 769-8882 The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include: A completed County of Monterey Employment Application Responses to the Supplemental Questions All application materials must be received by the priority screen date for a guaranteed review; OR Applicants who fail to provide all required materials by the final filing deadline will not be considered. Re sumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process. Upon conditional offer of employment, all candidates must successfully complete and pass a Law Enforcement Background Investigation, Pre-Employment Medical Examination and a Psychological Examination. EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATIONS Monterey County is a drug-free work place and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation, call (831) 769-8882. BENEFITS Monterey County offers an excellent benefits package. To view the “J” Unit Benefit Summary of benefits please visit our website https://www.co.monterey.ca.us/home/showpublisheddocument/99630/637490872747330000 . This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies & Practices Resolution or Memorandum of Understanding (MOU) prevails over this listing COVID-19: On July 30, 2021 the County of Monterey Board of Supervisors took action to mandate COVID-19 vaccination for all employees to include new hires. The vaccination requirement is in accordance with Section 25 of the County of Monterey Emergency Response Manual and COVID-19 Prevention Program Link . Applicants who accept employment with the County of Monterey, will be required to be fully vaccinated. However, individuals may request medical or religious exemptions and will be required to complete the appropriate request and certification forms for review and approval no later than their start date. Medical / Religion . NOTES: As a condition of employment, prospective employees will be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of criminal conviction. Employees must have and show their Social Security Card on the first day of work. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S. A list of acceptable documents is available on the USCIS Form I-9. If you are hired into this classification in a temporary position, your rate of pay will be hourly and you will not be eligible for the benefits listed in the summary. http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/benefits/benefit-summary-sheet
City of Tustin, CA
Tustin, California, United States
Description The City of Tustin Police Department is currently seeking applicants for Police Communications Officer I. Candidates must currently be enrolled in a POST Public Safety Dispatcher Academy or have graduated from one in the last 6 months. This recruitment is conducted on a continuous basis to meet the needs of the City as vacancies occur and may close at any time. To be considered, a City application, supplemental questionnaire AND typing certification (35 nwpm) must be submitted. For typing certification requirements, CLICK HERE. This position, under moderate supervision, receives incoming calls for police and emergency assistance, dispatches necessary personnel and equipment, and monitors ongoing police activity to determine the need for additional resources. Supervision Received and Exercised Receives moderate supervision from the Police Communications Supervisor. Receives lead supervision from a Police Communications Lead. No supervision is exercised. Selection Process Each component listed below must be passed in order to continue to the next phase. Applicants will receive written notification of their current status in the selection process. 1. Oral Panel Interview 2. Background Investigation and Polygraph Examination 3. Police Chief's Interview 4. Psychological and Medical Examinations (upon conditional offer of employment) Candidates successfully completing all components of the selection process will be placed on an employment eligibility list from which hires may be made. The eligible list is valid for one year. The duration of the selection process typically lasts 6-9 months. ***IMPORTANT*** A comprehensive background investigation and polygraph will be conducted on any eligible persons considered for hire. Recent drug usage, theft or other illegal activity may be grounds for disqualification. A pre-employment medical, psychological evaluation AND a drug screen will be conducted upon a conditional offer of employment. Examples of Duties Duties may include, but are not limited to, the following: • Receives emergency and non-emergency telephone calls from the public for police, fire, or other emergency services; determines the nature of the call and the resources necessary to respond • Monitors police radio communications; maintains contact with police units to track officer status and respond to need for additional resources; monitors various radio channels to keep abreast of county-wide police activities affecting the City and assist other county agencies with mutual aid • Prioritizes requests for police and other public safety services; determines availability and location of patrol units; transmits information and dispatches police personnel and equipment in response to calls; routes calls for fire and emergency medical assistance to the Orange County Fire Authority • Assists police personnel in the field by quickly and accurately researching and relaying criminal history information and other requested data • Communicates with callers to determine the nature of the call and provide appropriate assistance; maintains composure to ensure that complete and accurate information is transmitted to public safety and medical personnel • Screens non-emergency calls for service; provides requested information or directs callers to the proper person, department or agency • Updates and maintains electronic records and logs of data pertaining to calls and activities • Monitors video surveillance cameras and/or alarms for Police Department and City Hall facilities to identify suspicious activity Minimum Qualifications A combination of education, experience, and training that has provided the necessary knowledge, skills, and abilities is required for entry into the classification. A typical combination includes: Education and/or Experience: Graduation from high school; and two (2) years of customer service experience involving considerable public contact. Must currently be enrolled in a POST Public Safety Dispatcher Academy or have graduated from one in the last 6 months. Licenses and/or Certificates: A valid California Law Enforcement Teletype Systems (CLETS) certificate is required within three (3) months of employment. A certificate of completion from a California Commission on Peace Officer Standards and Training (POST) certified Public Safety Dispatchers' Basic Course is required within one (1) year of employment. Special Requirements: Satisfactory results from a background investigation, physical examination, and administrative screening. Required to work rotating shifts that are typically twelve and one-half (12 ½) hours per day and which include evenings, weekends, and/or holidays. May be required to adjust shift assignment and/or work mandatory overtime to ensure adequate staffing. Knowledge of: • Procedures and terminology used in public safety communications • Federal, state and local laws, codes, ordinances, and regulations governing public safety communications • Streets, landmarks, and geographic features within the City's service area • Public safety communications systems, including computer-aided dispatch (CAD) software, multi-line telephones, and two-way radios • Standard business software, including word processing, spreadsheet, and database programs • Principles and procedures of record keeping and reporting • Proper English usage, spelling, grammar and punctuation Skill to: • Operate various types of standard office equipment including personal computer and related software • Operate specialized public safety communications systems, including computer-aided dispatch (CAD) software, multi-line telephones and two-way radios Ability to: • Interpret and apply Federal, state and local laws, codes, ordinances, and regulations governing public safety communications • Read and interpret street maps • Effectively monitor, prioritize, and execute multiple tasks in a high stress, fluid work environment with officer and public safety at stake • Obtain and record complete and accurate information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand • Maintain professionalism, courtesy, and composure at all times, including emergency and high-stress situations • Demonstrate tact, respect, and empathy to gain the cooperation and compliance of individuals and defuse conflicts • Communicate clearly and concisely, both orally and in writing • Understand and follow oral and written instructions • Evaluate situations, identify problems, and exercise sound independent judgment within established guidelines • Establish and maintain courteous and effective working relationships with those encountered in the course of the work • Type accurately at a speed of at least 35 net words per minute • Maintain confidentiality of sensitive information Working Conditions & Physical Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, the employee is regularly required to sit; talk or hear, both in person and by telephone; use hands to finger, handle, feel or operate specialized telecommunications equipment and standard office equipment; and reach with hands and arms. The employee occasionally stands or walks and lifts and moves records and documents weighing up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Mental Demands: While performing the duties of this class, the incumbent is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve complex problems; use math and mathematical reasoning; perform highly detailed work under changing, intensive deadlines, on multiple concurrent tasks; work with constant interruptions; interact with staff, law enforcement representatives, and the general public and remain calm when conveying and recalling information in emergency situations and dealing with emotionally upset individuals. The employee works in a paramilitary environment with a highly structured chain-of-command system. Work Environment: The employee works in office conditions with a noise level that is quiet or moderately quiet, at or below 85 decibels. The employee works alongside other employees in a confined, dimly lit area with limited freedom of movement outside of the work space. Typing Certification Requirements This position requires a typing speed of 35 net words per minute. For typing certification requirements and instructions, please CLICK HERE . The City of Tustin is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities. The City of Tustin offers a comprehensive compensation and benefit program that includes: FLEXIBLE BENEFIT PLAN The City provides a specific dollar amount to each employee to use toward the purchase of individual or family health coverage, dental plans, vision coverage, additional life insurance, deferred compensation, and other optional benefits. Currently, the flexible benefit amount forEmployee + 2is $1750per month. The City contracts through CalPERS medical program (PEMHCA) which offers multiple PPO and HMO options for health insurance providers. Employees also have the choice of Delta Dental PPO or HMO plans. RETIREMENT Employees will be enrolled in a defined benefit (pension) plan with the California Public Employees Retirement System (CalPERS). CalPERS determines the retirement plan in which a new employee will be enrolled based on the individual's membership status with CalPERS or a reciprocal retirement system on the individual's first day of employment with the City. Classic CalPERS members will be enrolled in the 2% @ 60 plan, with an employee contribution of 10% (pre-tax). New CalPERS members, as defined by the Public Employees' Pension Reform Act of 2013 ("PEPRA"), will be enrolled in the 2% @ 62 plan, with an employee contribution of 6.25% (pre-tax). The City does not participate in Social Security, though participation Medicare is mandatory (1.45% employee contribution). DEFERRED COMPENSATION Employees may defer earnings, on a pre-tax basis, into a 457 deferred compensation program. This is an optional program. The City contracts with Nationwide Retirement Services. GENERAL LEAVE General Leave may be used for vacation and/or illness. Annual accrual amounts increase from 160 to 248 with years of service. HOLIDAYS The City has 13paid holidays per calendar year. LIFE INSURANCE Full-Time employees receive a $100,000 life insurance policy. LONG-TERM DISABILITY The Long-Term disability program provides 60% of the employees' income when the employee becomes disabled because of an illness, injury or accident. UNIFORM ALLOWANCE The City provides a uniform maintenance allowance of $250 per year for those full-time employees required to wear a City uniform. EDUCATIONAL INCENTIVE PAY Educational Incentive pay for unit employees as follows: BA/BS degree - $28.85 per pay period Masters degree - $38.46 per pay period ALTERNATIVE WORK SCHEDULE Employees in this bargaining unit may be assigned the 9/80, 3/12.5or 4/10 alternative work schedules. RETIREE HEALTH INSURANCE Employees who retire from the City of Tustin with ten (10) years of full-time service and continue enrollment in the City's health plan are eligible for reimbursement of $250 per month toward retiree health insurance costs. Employees first hired into a benefitted position with the City of Tustin prior to July 1, 2011 are eligible for this benefit after five (5) years of service. TUITION REIMBURSEMENT After passing the probationary period, employees may request reimbursement up to a maximum of $4000 per calendar year for tuition and related expenses when attending a community college or four year university. EMPLOYEE ASSISTANCE PROGRAM Employees are enrolled in an Employee Assistance Program that provides a variety of legal and counseling services. MEDICARE All newly hired employees contribute a portion of gross salary for Medicare coverage. The employee contribution to Medicare is 1.45%. SECTION 125 MEDICAL & DEPENDENT CARE PROGRAM The section 125 program is optional for employees and provides a method to pay medical and dependent care expenses on a pre-tax basis. SPECIALTY PAY The City has specialty pay for designated positions. Examples of specialty pay include Bilingual Pay, Stand-by Pay, Call-Back Pay, Special Assignment and Shift Differential. Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Description The City of Tustin Police Department is currently seeking applicants for Police Communications Officer I. Candidates must currently be enrolled in a POST Public Safety Dispatcher Academy or have graduated from one in the last 6 months. This recruitment is conducted on a continuous basis to meet the needs of the City as vacancies occur and may close at any time. To be considered, a City application, supplemental questionnaire AND typing certification (35 nwpm) must be submitted. For typing certification requirements, CLICK HERE. This position, under moderate supervision, receives incoming calls for police and emergency assistance, dispatches necessary personnel and equipment, and monitors ongoing police activity to determine the need for additional resources. Supervision Received and Exercised Receives moderate supervision from the Police Communications Supervisor. Receives lead supervision from a Police Communications Lead. No supervision is exercised. Selection Process Each component listed below must be passed in order to continue to the next phase. Applicants will receive written notification of their current status in the selection process. 1. Oral Panel Interview 2. Background Investigation and Polygraph Examination 3. Police Chief's Interview 4. Psychological and Medical Examinations (upon conditional offer of employment) Candidates successfully completing all components of the selection process will be placed on an employment eligibility list from which hires may be made. The eligible list is valid for one year. The duration of the selection process typically lasts 6-9 months. ***IMPORTANT*** A comprehensive background investigation and polygraph will be conducted on any eligible persons considered for hire. Recent drug usage, theft or other illegal activity may be grounds for disqualification. A pre-employment medical, psychological evaluation AND a drug screen will be conducted upon a conditional offer of employment. Examples of Duties Duties may include, but are not limited to, the following: • Receives emergency and non-emergency telephone calls from the public for police, fire, or other emergency services; determines the nature of the call and the resources necessary to respond • Monitors police radio communications; maintains contact with police units to track officer status and respond to need for additional resources; monitors various radio channels to keep abreast of county-wide police activities affecting the City and assist other county agencies with mutual aid • Prioritizes requests for police and other public safety services; determines availability and location of patrol units; transmits information and dispatches police personnel and equipment in response to calls; routes calls for fire and emergency medical assistance to the Orange County Fire Authority • Assists police personnel in the field by quickly and accurately researching and relaying criminal history information and other requested data • Communicates with callers to determine the nature of the call and provide appropriate assistance; maintains composure to ensure that complete and accurate information is transmitted to public safety and medical personnel • Screens non-emergency calls for service; provides requested information or directs callers to the proper person, department or agency • Updates and maintains electronic records and logs of data pertaining to calls and activities • Monitors video surveillance cameras and/or alarms for Police Department and City Hall facilities to identify suspicious activity Minimum Qualifications A combination of education, experience, and training that has provided the necessary knowledge, skills, and abilities is required for entry into the classification. A typical combination includes: Education and/or Experience: Graduation from high school; and two (2) years of customer service experience involving considerable public contact. Must currently be enrolled in a POST Public Safety Dispatcher Academy or have graduated from one in the last 6 months. Licenses and/or Certificates: A valid California Law Enforcement Teletype Systems (CLETS) certificate is required within three (3) months of employment. A certificate of completion from a California Commission on Peace Officer Standards and Training (POST) certified Public Safety Dispatchers' Basic Course is required within one (1) year of employment. Special Requirements: Satisfactory results from a background investigation, physical examination, and administrative screening. Required to work rotating shifts that are typically twelve and one-half (12 ½) hours per day and which include evenings, weekends, and/or holidays. May be required to adjust shift assignment and/or work mandatory overtime to ensure adequate staffing. Knowledge of: • Procedures and terminology used in public safety communications • Federal, state and local laws, codes, ordinances, and regulations governing public safety communications • Streets, landmarks, and geographic features within the City's service area • Public safety communications systems, including computer-aided dispatch (CAD) software, multi-line telephones, and two-way radios • Standard business software, including word processing, spreadsheet, and database programs • Principles and procedures of record keeping and reporting • Proper English usage, spelling, grammar and punctuation Skill to: • Operate various types of standard office equipment including personal computer and related software • Operate specialized public safety communications systems, including computer-aided dispatch (CAD) software, multi-line telephones and two-way radios Ability to: • Interpret and apply Federal, state and local laws, codes, ordinances, and regulations governing public safety communications • Read and interpret street maps • Effectively monitor, prioritize, and execute multiple tasks in a high stress, fluid work environment with officer and public safety at stake • Obtain and record complete and accurate information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand • Maintain professionalism, courtesy, and composure at all times, including emergency and high-stress situations • Demonstrate tact, respect, and empathy to gain the cooperation and compliance of individuals and defuse conflicts • Communicate clearly and concisely, both orally and in writing • Understand and follow oral and written instructions • Evaluate situations, identify problems, and exercise sound independent judgment within established guidelines • Establish and maintain courteous and effective working relationships with those encountered in the course of the work • Type accurately at a speed of at least 35 net words per minute • Maintain confidentiality of sensitive information Working Conditions & Physical Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, the employee is regularly required to sit; talk or hear, both in person and by telephone; use hands to finger, handle, feel or operate specialized telecommunications equipment and standard office equipment; and reach with hands and arms. The employee occasionally stands or walks and lifts and moves records and documents weighing up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Mental Demands: While performing the duties of this class, the incumbent is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve complex problems; use math and mathematical reasoning; perform highly detailed work under changing, intensive deadlines, on multiple concurrent tasks; work with constant interruptions; interact with staff, law enforcement representatives, and the general public and remain calm when conveying and recalling information in emergency situations and dealing with emotionally upset individuals. The employee works in a paramilitary environment with a highly structured chain-of-command system. Work Environment: The employee works in office conditions with a noise level that is quiet or moderately quiet, at or below 85 decibels. The employee works alongside other employees in a confined, dimly lit area with limited freedom of movement outside of the work space. Typing Certification Requirements This position requires a typing speed of 35 net words per minute. For typing certification requirements and instructions, please CLICK HERE . The City of Tustin is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities. The City of Tustin offers a comprehensive compensation and benefit program that includes: FLEXIBLE BENEFIT PLAN The City provides a specific dollar amount to each employee to use toward the purchase of individual or family health coverage, dental plans, vision coverage, additional life insurance, deferred compensation, and other optional benefits. Currently, the flexible benefit amount forEmployee + 2is $1750per month. The City contracts through CalPERS medical program (PEMHCA) which offers multiple PPO and HMO options for health insurance providers. Employees also have the choice of Delta Dental PPO or HMO plans. RETIREMENT Employees will be enrolled in a defined benefit (pension) plan with the California Public Employees Retirement System (CalPERS). CalPERS determines the retirement plan in which a new employee will be enrolled based on the individual's membership status with CalPERS or a reciprocal retirement system on the individual's first day of employment with the City. Classic CalPERS members will be enrolled in the 2% @ 60 plan, with an employee contribution of 10% (pre-tax). New CalPERS members, as defined by the Public Employees' Pension Reform Act of 2013 ("PEPRA"), will be enrolled in the 2% @ 62 plan, with an employee contribution of 6.25% (pre-tax). The City does not participate in Social Security, though participation Medicare is mandatory (1.45% employee contribution). DEFERRED COMPENSATION Employees may defer earnings, on a pre-tax basis, into a 457 deferred compensation program. This is an optional program. The City contracts with Nationwide Retirement Services. GENERAL LEAVE General Leave may be used for vacation and/or illness. Annual accrual amounts increase from 160 to 248 with years of service. HOLIDAYS The City has 13paid holidays per calendar year. LIFE INSURANCE Full-Time employees receive a $100,000 life insurance policy. LONG-TERM DISABILITY The Long-Term disability program provides 60% of the employees' income when the employee becomes disabled because of an illness, injury or accident. UNIFORM ALLOWANCE The City provides a uniform maintenance allowance of $250 per year for those full-time employees required to wear a City uniform. EDUCATIONAL INCENTIVE PAY Educational Incentive pay for unit employees as follows: BA/BS degree - $28.85 per pay period Masters degree - $38.46 per pay period ALTERNATIVE WORK SCHEDULE Employees in this bargaining unit may be assigned the 9/80, 3/12.5or 4/10 alternative work schedules. RETIREE HEALTH INSURANCE Employees who retire from the City of Tustin with ten (10) years of full-time service and continue enrollment in the City's health plan are eligible for reimbursement of $250 per month toward retiree health insurance costs. Employees first hired into a benefitted position with the City of Tustin prior to July 1, 2011 are eligible for this benefit after five (5) years of service. TUITION REIMBURSEMENT After passing the probationary period, employees may request reimbursement up to a maximum of $4000 per calendar year for tuition and related expenses when attending a community college or four year university. EMPLOYEE ASSISTANCE PROGRAM Employees are enrolled in an Employee Assistance Program that provides a variety of legal and counseling services. MEDICARE All newly hired employees contribute a portion of gross salary for Medicare coverage. The employee contribution to Medicare is 1.45%. SECTION 125 MEDICAL & DEPENDENT CARE PROGRAM The section 125 program is optional for employees and provides a method to pay medical and dependent care expenses on a pre-tax basis. SPECIALTY PAY The City has specialty pay for designated positions. Examples of specialty pay include Bilingual Pay, Stand-by Pay, Call-Back Pay, Special Assignment and Shift Differential. Closing Date/Time: Continuous
MARIN COUNTY, CA
San Rafael, California, United States
ABOUT US In addition to a competitive compensations package, n ew, full-time, regular hire experienced Communications Dispatchers are eligible to receive a $7,500 signing bonus which will be split into two equal payments: 50% at time of hire (i.e. first paycheck) and the remaining 50% after successful completion of their probationary period. At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do and they are proud to tell people "I work for the County of Marin." Read on to find out more about this opportunity. The Marin County Sheriff's Office: The Marin County Sheriff's Office is committed to partnering with our communities to provide leadership and excellence in public safety. We take pride in our department and work hard to provide a safe environment for our residents. The department is divided into three major bureaus; Administrative and Support Services, Detention Services, and Field Services in addition to operating the countywide Major Crime Task Force. The responsibilities of the Sheriff's Office Bureaus include providing general law enforcement services in the unincorporated communities of Marin County, maintaining the county jail, providing security to the Superior Court, operating a countywide communications division, performing death investigations under the purview of the Coroner, operating a documentary services division consisting of records, warrants, civil units, and more. To learn more about the Sheriff's Office, visit our website . ABOUT THE POSITION Under the general supervision of a Supervising Communications Dispatcher, this journey-level, non-sworn class is assigned to the 24/7 Communications Dispatch Center in the Sheriff’s Office. Communications Dispatchers at this level operate a wide variety of complex emergency communications equipment, including a Computer Aided Dispatch (CAD), 9-1-1 phone system and countywide radio system. Dispatchers are responsible for processing calls and dispatching emergency law enforcement, and other public safety equipment and personnel with relative independence upon completion of a training program. Communications Dispatchers may also be assigned as a trainer. For more information about this exceptional career opportunity, including the complete recruitment brochure and required qualifications, simply click here (Download PDF reader) . ABOUT YOU Our Highly Qualified Candidate: The highly qualified candidate will have experience in call taking and dispatching in a Public Safety Answering Point (PSAP) providing dispatch services to law enforcement agencies while utilizing a CAD and 911 phone systems. They will be an effective communicator with the ability to multi-task while providing excellent customer service. The highly qualified candidate will have experience using CLETS and other law enforcement databases and can work as part of a team in a fast-paced environment, possess strong interpersonal skills and good judgment. We recognize your time is valuable, so please do not apply if you do not have at least the following required Minimum Qualifications: Two (2) years of current journey level experience dispatching law enforcement and/or fire/medical resources and must successfully complete the Marin County Sheriff’s Office training program in 911 call taking and either law enforcement or fire/medical dispatching within twelve (12) months of appointment. Certification from the National Academy of Emergency Dispatch as an Emergency Medical Dispatcher is highly desirable. Applications indicating felony convictions will not be accepted as per California Law Enforcement Telecommunications System (CLETS) requirements. Applicants must be able to work shift assignments and any hours of the day or night, weekends, holidays, and overtime as required to operate a 24-hour, 7-day per week public safety facility. Certification: Possession of, or ability to obtain a California Commission on Peace Officer Standards & Training (P.O.S.T.) Public Safety Dispatcher Basic Certificate within twelve (12) months of appointment. IMPORTANT INFORMATION Open & Continuous Recruitment: Because this recruitment is Open and Continuous, applicants are encouraged to submit completed applications as soon as possible. The filing period for Open and Continuous may be closed at any time. All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your governmentjobs.com account to view these emails. Testing and eligible list: Applicants who meet the minimum requirements for this position will be notified to contact the department in the order their applications are received in the Human Resources Department. The eligible list established from this recruitment will be used to fill the current vacancies and any future vacancies for open, fixed-term, full-time or part-time positions which may occur in this assignment while the list remains active. Special Requirements: Ability to successfully pass the pre-employment controlled substance use standards, a background investigation and polygraph examination (or computer voice stress analyzer examination), medical exam, and job-simulating psychological examination as conducted by the Marin County Sheriff's Office. Drug Use Standards: Click here for more information on pre-employment drug use guidelines. There is a waiting period for those applicants who are disqualified during the selection process. Applicants who withdraw from the process or are interviewed and not selected (INS) must wait six months; applicants who withdraw when in background or fail the psychological assessment must wait two years; and applicants who fail background (DQ) must wait three years. County Employees as Disaster Service Workers: All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. PLEASE NOTE : The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%. COUNTY OF MARIN BENEFITS: GENERAL Below are some of the excellent benefits the County offers. More information about our benefits can be found on the Marin County's Benefits Homepage . Paid Time Off : Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units. Health Plan : Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO,and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more. Retirement : Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org. IRS 457 Plan : Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum. Retiree Medical : The County provides access to group health plan coverage to eligible retirees. For specific questions regarding the employment process, please contact Human Resources at (415) 473-6104. For additional details about the benefits or retirement, please contact the Benefits Division at (415) 473-2197. *IMPORTANT NOTE: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Apr 10, 2024
Full Time
ABOUT US In addition to a competitive compensations package, n ew, full-time, regular hire experienced Communications Dispatchers are eligible to receive a $7,500 signing bonus which will be split into two equal payments: 50% at time of hire (i.e. first paycheck) and the remaining 50% after successful completion of their probationary period. At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do and they are proud to tell people "I work for the County of Marin." Read on to find out more about this opportunity. The Marin County Sheriff's Office: The Marin County Sheriff's Office is committed to partnering with our communities to provide leadership and excellence in public safety. We take pride in our department and work hard to provide a safe environment for our residents. The department is divided into three major bureaus; Administrative and Support Services, Detention Services, and Field Services in addition to operating the countywide Major Crime Task Force. The responsibilities of the Sheriff's Office Bureaus include providing general law enforcement services in the unincorporated communities of Marin County, maintaining the county jail, providing security to the Superior Court, operating a countywide communications division, performing death investigations under the purview of the Coroner, operating a documentary services division consisting of records, warrants, civil units, and more. To learn more about the Sheriff's Office, visit our website . ABOUT THE POSITION Under the general supervision of a Supervising Communications Dispatcher, this journey-level, non-sworn class is assigned to the 24/7 Communications Dispatch Center in the Sheriff’s Office. Communications Dispatchers at this level operate a wide variety of complex emergency communications equipment, including a Computer Aided Dispatch (CAD), 9-1-1 phone system and countywide radio system. Dispatchers are responsible for processing calls and dispatching emergency law enforcement, and other public safety equipment and personnel with relative independence upon completion of a training program. Communications Dispatchers may also be assigned as a trainer. For more information about this exceptional career opportunity, including the complete recruitment brochure and required qualifications, simply click here (Download PDF reader) . ABOUT YOU Our Highly Qualified Candidate: The highly qualified candidate will have experience in call taking and dispatching in a Public Safety Answering Point (PSAP) providing dispatch services to law enforcement agencies while utilizing a CAD and 911 phone systems. They will be an effective communicator with the ability to multi-task while providing excellent customer service. The highly qualified candidate will have experience using CLETS and other law enforcement databases and can work as part of a team in a fast-paced environment, possess strong interpersonal skills and good judgment. We recognize your time is valuable, so please do not apply if you do not have at least the following required Minimum Qualifications: Two (2) years of current journey level experience dispatching law enforcement and/or fire/medical resources and must successfully complete the Marin County Sheriff’s Office training program in 911 call taking and either law enforcement or fire/medical dispatching within twelve (12) months of appointment. Certification from the National Academy of Emergency Dispatch as an Emergency Medical Dispatcher is highly desirable. Applications indicating felony convictions will not be accepted as per California Law Enforcement Telecommunications System (CLETS) requirements. Applicants must be able to work shift assignments and any hours of the day or night, weekends, holidays, and overtime as required to operate a 24-hour, 7-day per week public safety facility. Certification: Possession of, or ability to obtain a California Commission on Peace Officer Standards & Training (P.O.S.T.) Public Safety Dispatcher Basic Certificate within twelve (12) months of appointment. IMPORTANT INFORMATION Open & Continuous Recruitment: Because this recruitment is Open and Continuous, applicants are encouraged to submit completed applications as soon as possible. The filing period for Open and Continuous may be closed at any time. All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your governmentjobs.com account to view these emails. Testing and eligible list: Applicants who meet the minimum requirements for this position will be notified to contact the department in the order their applications are received in the Human Resources Department. The eligible list established from this recruitment will be used to fill the current vacancies and any future vacancies for open, fixed-term, full-time or part-time positions which may occur in this assignment while the list remains active. Special Requirements: Ability to successfully pass the pre-employment controlled substance use standards, a background investigation and polygraph examination (or computer voice stress analyzer examination), medical exam, and job-simulating psychological examination as conducted by the Marin County Sheriff's Office. Drug Use Standards: Click here for more information on pre-employment drug use guidelines. There is a waiting period for those applicants who are disqualified during the selection process. Applicants who withdraw from the process or are interviewed and not selected (INS) must wait six months; applicants who withdraw when in background or fail the psychological assessment must wait two years; and applicants who fail background (DQ) must wait three years. County Employees as Disaster Service Workers: All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. PLEASE NOTE : The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%. COUNTY OF MARIN BENEFITS: GENERAL Below are some of the excellent benefits the County offers. More information about our benefits can be found on the Marin County's Benefits Homepage . Paid Time Off : Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units. Health Plan : Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO,and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more. Retirement : Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org. IRS 457 Plan : Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum. Retiree Medical : The County provides access to group health plan coverage to eligible retirees. For specific questions regarding the employment process, please contact Human Resources at (415) 473-6104. For additional details about the benefits or retirement, please contact the Benefits Division at (415) 473-2197. *IMPORTANT NOTE: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job *$1000 upon promotion to the journey-level classification and $1000 upon successful completion of 2080 service hours in the journey-level classification. See MOU for details. The Sheriff's Department is recruiting for Advanced Communications Dispatchers who dispatch emergency vehicles to incidents involving public safety. Positions are primarily located at the Valley Control Center in Rialto and the Desert Control Center in Hesperia. Each center serves as the primary 9-1-1 Public Safety Answering Point (PSAP) for its respective geographic location. Multiple vacancies exist at both locations. For more detailed information, refer to the Sheriff's Communications Dispatcher II Trainee job description. CONDITIONS OF EMPLOYMENT 1) Promotion: Sheriff's Communications Dispatcher II Trainees are eligible for promotion to Sheriff's Communications Dispatcher II ($61,589 - $84,635 annually) upon meeting the minimum requirements for that class including receiving a satisfactory work performance evaluation. Incumbents must promote within eighteen (18) months or be terminated. 2) Background: Candidates must not have been convicted of a felony and must successfully pass an extensive background investigation which includes a fingerprint check and polygraph. May also include a psychological evaluation. 3) Shift: Applicants must be available for all shifts; incumbents will be required to work rotating shifts, or be on call for work, on weekends, holidays, and evenings, including mandatory overtime; refusal of assigned shift may result in removal from the list or termination. 4) Availability: This department is a "24/7" operation, and the incumbent can expect to work rotating, night, weekend, day, and graveyard shifts, as well as holidays and weekends. 5) Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements REQUIRED KEYBOARDING SPEED 35 wpm REQUIRED CERTIFICATION California P.O.S.T. Public Safety Dispatcher Basic Certificate REQUIRED EXPERIENCE - Must meet one (1) of the following options: Option 1 Twelve (12) months of emergency call intake or dispatching experience with a law enforcement agency. Option 2 Six (6) months as a Sheriff's Communications Dispatcher I with San Bernardino County . Desired Qualifications The ideal candidate will possess the following: Computer-aided Dispatching (CAD) System Training Course Department of Justice certified CLETS course Department of Justice certified DMV course Emergency call intake or dispatching experience with a law enforcement agency within the last five (5) years Selection Process Examination : There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire. It is to your advantage to provide as much relevant and detailed work experience as possible. Application Procedure : Please complete and submit the online employment application and supplemental questionnaire as soon as possible as this recruitment may close at any time with or without notice. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire. To ensure timely and successful submission of your online application, please allow ample time to complete your application and consider applyingbefore the posted deadline date. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted , you will receive an on-screen confirmation and an email. We recommend that you save and/or print these for your records. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the selection process will be via email . Applicants are encouraged to check their e-mails frequently to obtain any correspondence associated with this recruitment. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Technical & Inspection Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change.
Mar 13, 2024
Full Time
The Job *$1000 upon promotion to the journey-level classification and $1000 upon successful completion of 2080 service hours in the journey-level classification. See MOU for details. The Sheriff's Department is recruiting for Advanced Communications Dispatchers who dispatch emergency vehicles to incidents involving public safety. Positions are primarily located at the Valley Control Center in Rialto and the Desert Control Center in Hesperia. Each center serves as the primary 9-1-1 Public Safety Answering Point (PSAP) for its respective geographic location. Multiple vacancies exist at both locations. For more detailed information, refer to the Sheriff's Communications Dispatcher II Trainee job description. CONDITIONS OF EMPLOYMENT 1) Promotion: Sheriff's Communications Dispatcher II Trainees are eligible for promotion to Sheriff's Communications Dispatcher II ($61,589 - $84,635 annually) upon meeting the minimum requirements for that class including receiving a satisfactory work performance evaluation. Incumbents must promote within eighteen (18) months or be terminated. 2) Background: Candidates must not have been convicted of a felony and must successfully pass an extensive background investigation which includes a fingerprint check and polygraph. May also include a psychological evaluation. 3) Shift: Applicants must be available for all shifts; incumbents will be required to work rotating shifts, or be on call for work, on weekends, holidays, and evenings, including mandatory overtime; refusal of assigned shift may result in removal from the list or termination. 4) Availability: This department is a "24/7" operation, and the incumbent can expect to work rotating, night, weekend, day, and graveyard shifts, as well as holidays and weekends. 5) Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements REQUIRED KEYBOARDING SPEED 35 wpm REQUIRED CERTIFICATION California P.O.S.T. Public Safety Dispatcher Basic Certificate REQUIRED EXPERIENCE - Must meet one (1) of the following options: Option 1 Twelve (12) months of emergency call intake or dispatching experience with a law enforcement agency. Option 2 Six (6) months as a Sheriff's Communications Dispatcher I with San Bernardino County . Desired Qualifications The ideal candidate will possess the following: Computer-aided Dispatching (CAD) System Training Course Department of Justice certified CLETS course Department of Justice certified DMV course Emergency call intake or dispatching experience with a law enforcement agency within the last five (5) years Selection Process Examination : There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire. It is to your advantage to provide as much relevant and detailed work experience as possible. Application Procedure : Please complete and submit the online employment application and supplemental questionnaire as soon as possible as this recruitment may close at any time with or without notice. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire. To ensure timely and successful submission of your online application, please allow ample time to complete your application and consider applyingbefore the posted deadline date. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted , you will receive an on-screen confirmation and an email. We recommend that you save and/or print these for your records. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the selection process will be via email . Applicants are encouraged to check their e-mails frequently to obtain any correspondence associated with this recruitment. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Technical & Inspection Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change.
City of Vallejo
Vallejo, California, United States
Description PLEASE READ THIS BULLETIN IN ITS ENTIRETY THE POSITION This recruitment is being conducted to fill reoccurring full-time vacancies. The list established by this recruitment may be used to fill future full-time, part-time, limited term, and temporary vacancies for up to one year. P eriodic testing for this position will take place as described below in the supplemental information section. The incumbent in this position will perform a variety of complex duties in direct support of public safety personnel including receipt, interpretation, and dispatching of calls for law enforcement, fire, ambulance and other emergency assistance; direct fire and medical emergencies to the proper agency for response; accurately utilize a computer-aided dispatch system to initiate a response to effectively handle emergencies; utilize a two-way radio system to communicate with field units; accurately maintain the status of all field units; and provide information and assistance to the public. DISTINGUISHING CHARACTERISTICS Communications Operator I - This is the entry/trainee level class in the Communications Operator series. This class is distinguished from the Communications Operator II by the performance of the more routine tasks and duties assigned to positions within the series in the Communications Section. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Incumbents are expected to promote to the Communications Operator II level after satisfactory completion of an eighteen month probationary period and when experience and education requirements for the Communications Operator II level are met. SUPERVISION RECEIVED AND EXERCISED Receives immediate supervision from a Communications Supervisor and receives functional supervision from Patrol Supervisors, to include the On-Duty Watch Commander. Essential Functions Important responsibilities and duties may include, but are not limited to, the following: When Functioning in the Communications Center : Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature, including those calls involving life-threatening situations. Enters relevant information by computer keyboard and accurately transits messages for dispatching as necessary and in accordance with established procedures operating a computer aided dispatch system. Assigns calls to police units for necessary action, determining the appropriate units required for response. Coordinates when necessary with patrol supervisors regarding deployment of personnel. Visually monitors video display terminals and actively listens to police radio frequencies to ensure correct status of officers and emergency personnel. Maintains contact with all units on assignment; maintains daily log of all field calls and units dispatched. Dispatches law enforcement or other emergency personnel and equipment. Operates a variety of communications equipment, including computer-aided dispatch terminals, radio transmitters and receivers, dispatch consoles, electronic data terminals, telephone and lease line teletype. Monitors multiple computer screens simultaneously. Enters, updates and retrieves information from computerized databases relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement and public safety agencies. Determines appropriate communications or research channels selected from emergency telephone lines, radio room telephone lines, business telephone lines, police radio channels, other agency radio channels, and manual computerized information systems. Provides information to officers and field personnel expeditiously, including but not limited to, warrants, vehicles, driver's licenses, parole, and criminal history information. Interprets or clarifies coded responses from various systems for law enforcement, public safety, or other relevant parties. Confirms warrants with responsible agencies, receives and files warrants and updates status of warrants. Receives, responds to and documents requests for Division of Motor Vehicle print-outs; documents vehicle impound information. Accurately processes information received in the communications center and accurately disseminates that information to the appropriate concerned parties, including but not limited to, relatives of those involved; employers; hospitals; sworn and non-sworn public safety personnel at other agencies; other City departments; ambulance services; detoxification centers; tow companies; attorneys; state parole; county probation; animal control; commercial establishments; alarm companies and schools. When appropriate, monitors other public safety and emergency preparedness radio traffic; security monitors; and takes necessary action. Maintains a variety of automated and manual logs, records and files related to communications center activities. Make court appearances as required related to assigned activities. Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of logs relating to public safety activities. Respond to public inquiries in a courteous manner; provide information; resolve complaints in an efficient and timely manner. Perform other work as assigned. When Functioning in the Field : Operate a motor vehicle in the performance of assigned duties and responsibilities. Perform communications center activities in a mobile vehicle or mobile setting. Perform other work as assigned. Minimum Qualifications/Knowledge, Skills & Abilities Knowledge of: Customer service and professional telephone answering techniques. Modern office procedures, methods and computer equipment. Correct English usage, spelling, punctuation and grammar. Ability to : Act appropriately and decisively under stressful and/or emergency situations. Learn, apply and maintain knowledge of departmental rules, regulations, policies and procedures and information pertaining to law enforcement dispatch. Learn policies and procedures of receiving and processing emergency calls. Read, understand and apply a variety of call-taking information and materials. Learn call interview and law enforcement dispatch techniques and procedures. Learn basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Utilize a two-way radio system to communicate with field units; and accurately maintain the status of all field units. Read and effectively interpret small-scale maps, have general knowledge of surrounding geographical area and information generated from a computer screen. Learn general law enforcement codes, practices and methods. Act promptly and appropriately in emergencies. Speak clearly and concisely in a well-modulated voice pattern. Effectively communicate with and elicit information from upset and irate citizens. Maintain confidentiality of information. Understand and follow both oral and written instructions promptly and accurately. Communicate effectively in the English language in both oral and written forms. Wear a telephone headset and be able to hear, distinguish and understand voices with background noises present. Type accurately at a speed necessary for successful job perfor-mance. Must type a minimum of 35 words per minute. Establish and maintain courteous and effective work relationships with subordinates, peers, supervisors and the general public. Operate various office equipment including computer terminals. Work various shifts as assigned. Work flexible hours. Sit or stand for long periods of time. Effectively multi-task. Provide courteous and effective customer service. Maintain professional composure and take responsible and effective action during stressful situations. Perform related duties as assigned. Experience and Training Guidelines A typical way to obtain the knowledge and abilities would be: Experience : Some experience operating radio, computer or other communica-tion equipment is highly desirable. Training : A High School Diploma or G.E.D. supplemented by general clerical experience. License or Certificate : Possession of, or ability to obtain, an appropriate, valid California driver license upon hire. Tools and Equipment Telephone console to receive 911 and non-emergency telephone calls; PC computer aided dispatch systems with mapping features and printer; Radio console controls and monitors; Headsets; Mobile Data computers; Microsoft Word and E-mail; Copy machine; Fax machine; California Law Enforcement Telephone System (CLETS); Telecommunications Device for the Deaf and Hard of Hearing (TDD). Additional Information The Recruitment & Selection Process 1. Applicants must submit a completed City of Vallejo online application, including all responses to the Supplemental Questionnaire (Resume/Cover Letter Optional), by the posted testing deadline in order to move forward in the selection process. NOTE: If you have problems creating a user account, obtaining your already created account information, or submitting your online application, please contact governmentjobs.com applicant support directly at 855-524-5627. City of Vallejo staff are unable to assist with these issues. 2. Applicants who meet the minimum qualifications and have submitted a completed application including answering all Supplemental Questions, will be invited to participate in the testing process as outlined below: The City of Vallejo Police Department utilizes Criticall to test for the knowledge, skills, and abilities needed to perform the essential duties for the position of Communications Operator. This is an online assessment that consists of seven components that takes approximately 3 hours and 5 minutes to complete. The assessment may NOT be completed by anyone other than the applicant . To validate the integrity of a successful candidate's score, the candidate will be asked to verify that no one completed any portion of the assessment on their behalf during polygraph questioning . Those whom are found to be untruthful in the submission of their assessment will be withdrawn from consideration for the position. Criticall assessments will be proctored online the second and last Friday of every month beginning on January 26, 2024 until the position has closed. The application deadline to be included in an assessment group will be the Thursday prior to the date of the assessment as described below: Testing Date Application Deadline January 26, 2024 January 25, 2024 February 9, 2024 February 8, 2024 February 23, 2024 February 22, 2024 March 8, 2024 March 7, 2024 March 29, 2024 March 28, 2024 April 12, 2024 April 11, 2024 April 26, 2024 April 25, 2024 May 10, 2024 May 9, 2024 **After the testing link has been sent, applicants will have five calendar days to complete the assessment. If the assessment has not been completed within five calendar days, the application will be withdrawn from consideration and the applicant will be required to wait 30 days to reapply. Testing instructions and information will be sent to you through NeoGov notification on the day of your scheduled assessment. To ensure timely delivery of notifications regarding your application status and testing, please make sure that NeoGov and Government Jobs are added to your safe senders list, and not filtered as spam when communications from these entities arrive in your email. 3. Candidates must achieve a minimum T-Score of 52 on the Criticall assessment. Those achieving a T-score of 52 or higher will be invited to participate in oral panel interviews. Please note: Those who do not achieve a minimum passing T-score of 52 will be required to wait 30 days before they are able to re-apply and re-take the Criticall assessment. 4. Oral panel interviews are weighted at 100% of a candidates score. Those who score 70% or higher will be placed on the Register of Eligibles and referred to the department for further consideration. The City reserves the right to limit the number of candidates to those determined to be best qualified based upon all requested application materials, including training and experience, current resume, and responses to supplemental questions. PRIOR TO HIRE The selected candidate(s) will be required to successfully complete and pass the following to advance in the hiring process: Chief's Interview Communications Center sit along Completed Personal History Statement (PHS) Live Scan Fingerprinting Polygraph POST Dispatcher Background Investigation Psychological Assessment Medical Assessment REASONABLE ACCOMMODATIONS The City of Vallejo is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, assessment or selection process may contact the Human Resources Department to request an accommodation. Please contact Marie Cruz at (707) 554-5914 or send an email to: marie.cruz@cityofvallejo.net prior to your scheduled testing date. Disaster Service Workers - All City of Vallejo ("City") employees are designated Disaster Service Workers ("DSW") by state law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all DSW-related training as assigned and to return to work as ordered in the event of an emergency. Veteran's Preference - Veteran's preference points will be applied in accordance with Civil Service Rule 24. A copy of the DD 214 form must be filed at time of application. Equal Opportunity Employer (EOE ) - The City of Vallejo is an Equal Opportunity Employer. It is the policy of the City of Vallejo to provide equal employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Note: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. Closing Date/Time: 5/9/2024 5:00 PM Pacific
Mar 08, 2024
Full Time
Description PLEASE READ THIS BULLETIN IN ITS ENTIRETY THE POSITION This recruitment is being conducted to fill reoccurring full-time vacancies. The list established by this recruitment may be used to fill future full-time, part-time, limited term, and temporary vacancies for up to one year. P eriodic testing for this position will take place as described below in the supplemental information section. The incumbent in this position will perform a variety of complex duties in direct support of public safety personnel including receipt, interpretation, and dispatching of calls for law enforcement, fire, ambulance and other emergency assistance; direct fire and medical emergencies to the proper agency for response; accurately utilize a computer-aided dispatch system to initiate a response to effectively handle emergencies; utilize a two-way radio system to communicate with field units; accurately maintain the status of all field units; and provide information and assistance to the public. DISTINGUISHING CHARACTERISTICS Communications Operator I - This is the entry/trainee level class in the Communications Operator series. This class is distinguished from the Communications Operator II by the performance of the more routine tasks and duties assigned to positions within the series in the Communications Section. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Incumbents are expected to promote to the Communications Operator II level after satisfactory completion of an eighteen month probationary period and when experience and education requirements for the Communications Operator II level are met. SUPERVISION RECEIVED AND EXERCISED Receives immediate supervision from a Communications Supervisor and receives functional supervision from Patrol Supervisors, to include the On-Duty Watch Commander. Essential Functions Important responsibilities and duties may include, but are not limited to, the following: When Functioning in the Communications Center : Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature, including those calls involving life-threatening situations. Enters relevant information by computer keyboard and accurately transits messages for dispatching as necessary and in accordance with established procedures operating a computer aided dispatch system. Assigns calls to police units for necessary action, determining the appropriate units required for response. Coordinates when necessary with patrol supervisors regarding deployment of personnel. Visually monitors video display terminals and actively listens to police radio frequencies to ensure correct status of officers and emergency personnel. Maintains contact with all units on assignment; maintains daily log of all field calls and units dispatched. Dispatches law enforcement or other emergency personnel and equipment. Operates a variety of communications equipment, including computer-aided dispatch terminals, radio transmitters and receivers, dispatch consoles, electronic data terminals, telephone and lease line teletype. Monitors multiple computer screens simultaneously. Enters, updates and retrieves information from computerized databases relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement and public safety agencies. Determines appropriate communications or research channels selected from emergency telephone lines, radio room telephone lines, business telephone lines, police radio channels, other agency radio channels, and manual computerized information systems. Provides information to officers and field personnel expeditiously, including but not limited to, warrants, vehicles, driver's licenses, parole, and criminal history information. Interprets or clarifies coded responses from various systems for law enforcement, public safety, or other relevant parties. Confirms warrants with responsible agencies, receives and files warrants and updates status of warrants. Receives, responds to and documents requests for Division of Motor Vehicle print-outs; documents vehicle impound information. Accurately processes information received in the communications center and accurately disseminates that information to the appropriate concerned parties, including but not limited to, relatives of those involved; employers; hospitals; sworn and non-sworn public safety personnel at other agencies; other City departments; ambulance services; detoxification centers; tow companies; attorneys; state parole; county probation; animal control; commercial establishments; alarm companies and schools. When appropriate, monitors other public safety and emergency preparedness radio traffic; security monitors; and takes necessary action. Maintains a variety of automated and manual logs, records and files related to communications center activities. Make court appearances as required related to assigned activities. Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of logs relating to public safety activities. Respond to public inquiries in a courteous manner; provide information; resolve complaints in an efficient and timely manner. Perform other work as assigned. When Functioning in the Field : Operate a motor vehicle in the performance of assigned duties and responsibilities. Perform communications center activities in a mobile vehicle or mobile setting. Perform other work as assigned. Minimum Qualifications/Knowledge, Skills & Abilities Knowledge of: Customer service and professional telephone answering techniques. Modern office procedures, methods and computer equipment. Correct English usage, spelling, punctuation and grammar. Ability to : Act appropriately and decisively under stressful and/or emergency situations. Learn, apply and maintain knowledge of departmental rules, regulations, policies and procedures and information pertaining to law enforcement dispatch. Learn policies and procedures of receiving and processing emergency calls. Read, understand and apply a variety of call-taking information and materials. Learn call interview and law enforcement dispatch techniques and procedures. Learn basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Utilize a two-way radio system to communicate with field units; and accurately maintain the status of all field units. Read and effectively interpret small-scale maps, have general knowledge of surrounding geographical area and information generated from a computer screen. Learn general law enforcement codes, practices and methods. Act promptly and appropriately in emergencies. Speak clearly and concisely in a well-modulated voice pattern. Effectively communicate with and elicit information from upset and irate citizens. Maintain confidentiality of information. Understand and follow both oral and written instructions promptly and accurately. Communicate effectively in the English language in both oral and written forms. Wear a telephone headset and be able to hear, distinguish and understand voices with background noises present. Type accurately at a speed necessary for successful job perfor-mance. Must type a minimum of 35 words per minute. Establish and maintain courteous and effective work relationships with subordinates, peers, supervisors and the general public. Operate various office equipment including computer terminals. Work various shifts as assigned. Work flexible hours. Sit or stand for long periods of time. Effectively multi-task. Provide courteous and effective customer service. Maintain professional composure and take responsible and effective action during stressful situations. Perform related duties as assigned. Experience and Training Guidelines A typical way to obtain the knowledge and abilities would be: Experience : Some experience operating radio, computer or other communica-tion equipment is highly desirable. Training : A High School Diploma or G.E.D. supplemented by general clerical experience. License or Certificate : Possession of, or ability to obtain, an appropriate, valid California driver license upon hire. Tools and Equipment Telephone console to receive 911 and non-emergency telephone calls; PC computer aided dispatch systems with mapping features and printer; Radio console controls and monitors; Headsets; Mobile Data computers; Microsoft Word and E-mail; Copy machine; Fax machine; California Law Enforcement Telephone System (CLETS); Telecommunications Device for the Deaf and Hard of Hearing (TDD). Additional Information The Recruitment & Selection Process 1. Applicants must submit a completed City of Vallejo online application, including all responses to the Supplemental Questionnaire (Resume/Cover Letter Optional), by the posted testing deadline in order to move forward in the selection process. NOTE: If you have problems creating a user account, obtaining your already created account information, or submitting your online application, please contact governmentjobs.com applicant support directly at 855-524-5627. City of Vallejo staff are unable to assist with these issues. 2. Applicants who meet the minimum qualifications and have submitted a completed application including answering all Supplemental Questions, will be invited to participate in the testing process as outlined below: The City of Vallejo Police Department utilizes Criticall to test for the knowledge, skills, and abilities needed to perform the essential duties for the position of Communications Operator. This is an online assessment that consists of seven components that takes approximately 3 hours and 5 minutes to complete. The assessment may NOT be completed by anyone other than the applicant . To validate the integrity of a successful candidate's score, the candidate will be asked to verify that no one completed any portion of the assessment on their behalf during polygraph questioning . Those whom are found to be untruthful in the submission of their assessment will be withdrawn from consideration for the position. Criticall assessments will be proctored online the second and last Friday of every month beginning on January 26, 2024 until the position has closed. The application deadline to be included in an assessment group will be the Thursday prior to the date of the assessment as described below: Testing Date Application Deadline January 26, 2024 January 25, 2024 February 9, 2024 February 8, 2024 February 23, 2024 February 22, 2024 March 8, 2024 March 7, 2024 March 29, 2024 March 28, 2024 April 12, 2024 April 11, 2024 April 26, 2024 April 25, 2024 May 10, 2024 May 9, 2024 **After the testing link has been sent, applicants will have five calendar days to complete the assessment. If the assessment has not been completed within five calendar days, the application will be withdrawn from consideration and the applicant will be required to wait 30 days to reapply. Testing instructions and information will be sent to you through NeoGov notification on the day of your scheduled assessment. To ensure timely delivery of notifications regarding your application status and testing, please make sure that NeoGov and Government Jobs are added to your safe senders list, and not filtered as spam when communications from these entities arrive in your email. 3. Candidates must achieve a minimum T-Score of 52 on the Criticall assessment. Those achieving a T-score of 52 or higher will be invited to participate in oral panel interviews. Please note: Those who do not achieve a minimum passing T-score of 52 will be required to wait 30 days before they are able to re-apply and re-take the Criticall assessment. 4. Oral panel interviews are weighted at 100% of a candidates score. Those who score 70% or higher will be placed on the Register of Eligibles and referred to the department for further consideration. The City reserves the right to limit the number of candidates to those determined to be best qualified based upon all requested application materials, including training and experience, current resume, and responses to supplemental questions. PRIOR TO HIRE The selected candidate(s) will be required to successfully complete and pass the following to advance in the hiring process: Chief's Interview Communications Center sit along Completed Personal History Statement (PHS) Live Scan Fingerprinting Polygraph POST Dispatcher Background Investigation Psychological Assessment Medical Assessment REASONABLE ACCOMMODATIONS The City of Vallejo is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, assessment or selection process may contact the Human Resources Department to request an accommodation. Please contact Marie Cruz at (707) 554-5914 or send an email to: marie.cruz@cityofvallejo.net prior to your scheduled testing date. Disaster Service Workers - All City of Vallejo ("City") employees are designated Disaster Service Workers ("DSW") by state law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all DSW-related training as assigned and to return to work as ordered in the event of an emergency. Veteran's Preference - Veteran's preference points will be applied in accordance with Civil Service Rule 24. A copy of the DD 214 form must be filed at time of application. Equal Opportunity Employer (EOE ) - The City of Vallejo is an Equal Opportunity Employer. It is the policy of the City of Vallejo to provide equal employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Note: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. Closing Date/Time: 5/9/2024 5:00 PM Pacific
California State University (CSU) Bakersfield
9001 Stockdale Highway, Bakersfield, CA 93311, USA
CLASSIFICATION TITLE: Police Dispatcher I - Intermittent UNION CODE: R07 TEMPORARY END DATE: This position is temporary and ends on or before December 31, 2023. Any continuation beyond December 31, 2023, is contingent upon satisfactory performance and available funding. FT/PT: Hourly intermittent PAY PLAN: 12-month ANTICIPATED HIRING RANGE: $19.26 - $25.00 However, offer amount will be commensurate with candidate’s experience, education, skills, and training. CSU CLASSIFICATION SALARY RANGE: $19.26 - $34.58 PAY BASIS: Hourly CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants SPECIAL INSTRUCTIONS TO APPLICANT: This recruitment creates a pool of qualified applicants to be contacted as needed. FOR PRIORITY CONSIDERATION , applications must be received by October 21, 2022 ; however, the position will remain open until filled. CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at CSU Vaccination Policy [calstate.policystat.com] and questions may be sent to hr@campus.edu . POSITION PURPOSE: The CSUB University Police Department is dedicated to ensuring the safest possible environment for our students, faculty, staff, and visitors. The University Police Department is a full-service law enforcement agency that is available 24 hours a day, 7 days a week. The University Police Department investigates crimes that occur on campus and assists other local law enforcement agencies. Under general supervision of the Assistant Vice President and Chief of Police, the Police Dispatcher I is responsible for acting as the first point of contact to the public in maintaining effective and efficient communication between the campus law enforcement headquarters, the public, Police Officers in the field, other college or university departments and personnel, and outside emergency and law enforcement agencies. The position may require working various shifts including days, afternoons, and nights on an assigned and as-needed basis for emergency shift coverage and/or special events. DUTIES & RESPONSIBILITIES: Dispatch Communications Perform standard dispatch communications. Responsible for providing excellent customer service and responding professionally, courteously, and empathetically to persons in various states of mind through answering and screening incoming calls to the police department, which involves conversing with crime victims, witnesses, and members of the public to elicit and record pertinent information. Operate police department and other emergency communications equipment, such as radio transceivers, CLETS terminals, telephones, silent alarms, and emergency signaling devices, to dispatch officers to calls for service, critical incidents, and emergencies. Using regular judgement and discretion, evaluate information received and determine appropriate action to take following campus, state, and federal laws, policies, and procedures. Act as liaison with other law enforcement/public safety dispatchers to coordinator response of outside agencies as necessary. Notify command staff members and other campus administrators as directed during critical incidents. Documentation & Record Keeping Utilizing dispatch and law enforcement systems and databases (both computerized and manual), enter and retrieve data for police reports, activity logs and criminal information. Process, distribute, and file reports. Maintain complaint, arrest, radio message, and general station activity logs. Research and retrieve information as needed. Update department warrant and due diligence information, file police reports, prepare arrest folders, and maintain criminal history files. Public Safety Support Provide support to other public safety and community service functions including parking and access services, maintaining records, monitoring security and fire alarm systems, monitoring building access and assisting campus visitors. REQUIRED QUALIFICATIONS: EDUCATION & EXPERIENCE - Requires a High School Diploma or GED and one (1) year of experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten (10) years. LICENSES, CERTIFICATES, CREDENTIALS: Peace Officer Standards and Training (P.O.S.T.) Dispatcher Course certificate issued from the State of California Department of Justice (upload to “Licenses/Certifications/Other POST Dispatcher Basic Certificate issued from the State of California Department of Justice (upload to “Licenses/Certifications/Other” if previously obtained) or be able to successfully obtain within one year from hire. Incumbents who, upon hire, do not possess a P.O.S.T. Dispatcher Basic Certificate may also be required to pass a written test related to essential dispatching skills. Additionally, incumbents must successfully pass supplemental P.O.S.T. requirements for dispatchers such as a background check, physical and psychological examinations, drug testing, and related requirements. SKILLS, KNOWLEDGE & ABILITIES (SKA’s) - Regular and reliable attendance is required. Ability to multi-task by receiving information from different sources, evaluate information and properly dispatch resources. Ability to work in high stress situations. Working knowledge of legal codes, requirements, procedures, and techniques for receiving complaints and calls for service and for dispatching and communicating with campus officers in the field. Ability to effectively converse using police radio systems. Working knowledge of public safety-related agencies and the respective communication protocols. Working knowledge of and ability to use applicable computerized and automated dispatch and law enforcement systems and databases to enter, research and retrieve data as necessary. Ability to independently respond and act quickly, accurately evaluate information and situations, and make appropriate decisions in routine, non-routine and emergency situations. Working knowledge of geographical layout and ability to read maps and floor plans to provide directions to officers in the field. Ability to accurately interpret written policies, follow oral and written instructions, and transfer information. Ability to provide clear and concise verbal directions quickly and accurately. Ability to present and summarize information in a variety of written formats, using clear and concise language. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism. Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems. Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Excellent communication skills: ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. Thorough knowledge of English grammar, spelling, and punctuation. Ability to interpret, communicate and apply policies and procedures. Demonstrated ability to maintain a high degree of confidentiality. Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email. Working knowledge of or ability to quickly learn University infrastructure, policies, and procedures. PREFERRED QUALIFICATIONS: Experience with CAD systems with focus on Sunridge RIMS. Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude. PHYSICAL DEMANDS: SEDENTARY WORK - involves mainly sitting; minimal walking and standing; lifting light weight objects limited to 15 pounds. ENVIRONMENTAL FACTORS: N/A SPECIAL CONDITIONS: SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position . CALIFORNIA STATE UNIVERSITY EMPLOYEES UNION: It shall be the policy of the CSU in filling vacant CSUEU bargaining Units 2, 5, 7 & 9 positions to fill such vacancies from among qualified individuals currently employed on-campus except when it is determined that it is necessary to appoint outside applicants to meet campus workforce diversity goals or to provide specialized skills and abilities that are not available from current employees. BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community. MANDATED REPORTER: General : The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017. GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work. EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status. Advertised: Oct 07 2022 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
CLASSIFICATION TITLE: Police Dispatcher I - Intermittent UNION CODE: R07 TEMPORARY END DATE: This position is temporary and ends on or before December 31, 2023. Any continuation beyond December 31, 2023, is contingent upon satisfactory performance and available funding. FT/PT: Hourly intermittent PAY PLAN: 12-month ANTICIPATED HIRING RANGE: $19.26 - $25.00 However, offer amount will be commensurate with candidate’s experience, education, skills, and training. CSU CLASSIFICATION SALARY RANGE: $19.26 - $34.58 PAY BASIS: Hourly CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants SPECIAL INSTRUCTIONS TO APPLICANT: This recruitment creates a pool of qualified applicants to be contacted as needed. FOR PRIORITY CONSIDERATION , applications must be received by October 21, 2022 ; however, the position will remain open until filled. CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at CSU Vaccination Policy [calstate.policystat.com] and questions may be sent to hr@campus.edu . POSITION PURPOSE: The CSUB University Police Department is dedicated to ensuring the safest possible environment for our students, faculty, staff, and visitors. The University Police Department is a full-service law enforcement agency that is available 24 hours a day, 7 days a week. The University Police Department investigates crimes that occur on campus and assists other local law enforcement agencies. Under general supervision of the Assistant Vice President and Chief of Police, the Police Dispatcher I is responsible for acting as the first point of contact to the public in maintaining effective and efficient communication between the campus law enforcement headquarters, the public, Police Officers in the field, other college or university departments and personnel, and outside emergency and law enforcement agencies. The position may require working various shifts including days, afternoons, and nights on an assigned and as-needed basis for emergency shift coverage and/or special events. DUTIES & RESPONSIBILITIES: Dispatch Communications Perform standard dispatch communications. Responsible for providing excellent customer service and responding professionally, courteously, and empathetically to persons in various states of mind through answering and screening incoming calls to the police department, which involves conversing with crime victims, witnesses, and members of the public to elicit and record pertinent information. Operate police department and other emergency communications equipment, such as radio transceivers, CLETS terminals, telephones, silent alarms, and emergency signaling devices, to dispatch officers to calls for service, critical incidents, and emergencies. Using regular judgement and discretion, evaluate information received and determine appropriate action to take following campus, state, and federal laws, policies, and procedures. Act as liaison with other law enforcement/public safety dispatchers to coordinator response of outside agencies as necessary. Notify command staff members and other campus administrators as directed during critical incidents. Documentation & Record Keeping Utilizing dispatch and law enforcement systems and databases (both computerized and manual), enter and retrieve data for police reports, activity logs and criminal information. Process, distribute, and file reports. Maintain complaint, arrest, radio message, and general station activity logs. Research and retrieve information as needed. Update department warrant and due diligence information, file police reports, prepare arrest folders, and maintain criminal history files. Public Safety Support Provide support to other public safety and community service functions including parking and access services, maintaining records, monitoring security and fire alarm systems, monitoring building access and assisting campus visitors. REQUIRED QUALIFICATIONS: EDUCATION & EXPERIENCE - Requires a High School Diploma or GED and one (1) year of experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten (10) years. LICENSES, CERTIFICATES, CREDENTIALS: Peace Officer Standards and Training (P.O.S.T.) Dispatcher Course certificate issued from the State of California Department of Justice (upload to “Licenses/Certifications/Other POST Dispatcher Basic Certificate issued from the State of California Department of Justice (upload to “Licenses/Certifications/Other” if previously obtained) or be able to successfully obtain within one year from hire. Incumbents who, upon hire, do not possess a P.O.S.T. Dispatcher Basic Certificate may also be required to pass a written test related to essential dispatching skills. Additionally, incumbents must successfully pass supplemental P.O.S.T. requirements for dispatchers such as a background check, physical and psychological examinations, drug testing, and related requirements. SKILLS, KNOWLEDGE & ABILITIES (SKA’s) - Regular and reliable attendance is required. Ability to multi-task by receiving information from different sources, evaluate information and properly dispatch resources. Ability to work in high stress situations. Working knowledge of legal codes, requirements, procedures, and techniques for receiving complaints and calls for service and for dispatching and communicating with campus officers in the field. Ability to effectively converse using police radio systems. Working knowledge of public safety-related agencies and the respective communication protocols. Working knowledge of and ability to use applicable computerized and automated dispatch and law enforcement systems and databases to enter, research and retrieve data as necessary. Ability to independently respond and act quickly, accurately evaluate information and situations, and make appropriate decisions in routine, non-routine and emergency situations. Working knowledge of geographical layout and ability to read maps and floor plans to provide directions to officers in the field. Ability to accurately interpret written policies, follow oral and written instructions, and transfer information. Ability to provide clear and concise verbal directions quickly and accurately. Ability to present and summarize information in a variety of written formats, using clear and concise language. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism. Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems. Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Excellent communication skills: ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. Thorough knowledge of English grammar, spelling, and punctuation. Ability to interpret, communicate and apply policies and procedures. Demonstrated ability to maintain a high degree of confidentiality. Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email. Working knowledge of or ability to quickly learn University infrastructure, policies, and procedures. PREFERRED QUALIFICATIONS: Experience with CAD systems with focus on Sunridge RIMS. Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude. PHYSICAL DEMANDS: SEDENTARY WORK - involves mainly sitting; minimal walking and standing; lifting light weight objects limited to 15 pounds. ENVIRONMENTAL FACTORS: N/A SPECIAL CONDITIONS: SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position . CALIFORNIA STATE UNIVERSITY EMPLOYEES UNION: It shall be the policy of the CSU in filling vacant CSUEU bargaining Units 2, 5, 7 & 9 positions to fill such vacancies from among qualified individuals currently employed on-campus except when it is determined that it is necessary to appoint outside applicants to meet campus workforce diversity goals or to provide specialized skills and abilities that are not available from current employees. BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community. MANDATED REPORTER: General : The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017. GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work. EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status. Advertised: Oct 07 2022 Pacific Daylight Time Applications close: Closing Date/Time:
Monterey County Human Resources
Salinas, California, United States
Position Description Final Filing Deadline: Continuous Priority Screen Date: September 18, 2023 Exam #: 23/80S01/08CC The Emergency Communications Department is responsible for the operation of a countywide, consolidated Emergency Communications Center providing 9-1-1 and non-emergency call answering and law enforcement, fire protection and emergency medical dispatch services for over 30 local, Regional, County and State Public Safety agencies. The Communications Dispatcher Trainee receives on-the-job training in basic 9-1-1 call answering and radio dispatching methods and techniques. This classification is part of a flexible series. Incumbents appointed at the lower level of the career series may be promoted up to the higher level of the career series subject to their meeting the employment standards for the higher class and a recommendation for their promotion by the appointing authority. The Eligible List established by this recruitment process may be used County-wide to fill current and future vacancies on a regular full-time, part-time, or temporary basis. Examples of Duties Receives training in answering 9-1-1 and non-emergency calls. Reception and transmission of radio calls. Receives law, fire and medical calls for service. Enters information received via keyboard for recording in a Computer Aided Dispatch System. Screen information to determine jurisdiction and equipment to be dispatched and transmits appropriate information by telephone or radio. Dispatches law enforcement or other personnel and equipment. Accurately types of information on a computer keyboard in order to process and/or update information accurately. Records the nature and source of all incoming and outgoing radio messages as required. Monitors public safety frequencies. Learns to employ Standard Operating Procedures and Practices in receiving and dispatching details and messages. Studies and maintains familiarity with the locations and common place names of major roads, streets, industrial plants, county parks, and governmental agencies. To view the complete classification description, please visit the County of Monterey website: Communications Dispatcher I THE SUCCESSFUL CANDIDATE Will have a proven track record demonstrating the following knowledge, skills and abilities. Skill and Ability to: Remain calm, think clearly and react quickly in emergency and stressful situations. Learn the operation of radio and telephone communications equipment. Learn the operation of a Computer Aided Dispatch System, radio transmitting and various communication equipment. Learn to dispatch public safety personnel and equipment in a quick and efficient manner. Learn and remember the policies and procedures of the department and user agencies. Retain, recall, and evaluate facts and/or details solely from memory. Communicate clearly and effectively with the general public, public safety officials and other governmental and private agency staff persons. Obtain and transmit clear and complete directions/information. Keep accurate records of messages received, mostly via computer keyboard entry. Learn, interpret and apply established rules and procedures. View multiple video display monitors for extended periods of time in a low-light conditions. Learn to simultaneously type while communicating with others. Establish and maintain effective working relationships. Multi-task requiring simultaneous typing (rapid keyboarding), talking on the radio, answering multiple telephone calls and switching between computer screens and applications. Thoroughly evaluate situations, organize thoughts and respond quickly and accurately. Read, write, spell and speak in English. Accurately type 30 wpm (net) on a computer keyboard. Perform a variety of tasks simultaneously. Examples of Experience/Education/Training Any combination of training, education, and/or experience which provides the knowledge, skills and abilities required to perform the duties listed above is qualifying. An example of a way these requirements might be acquired is: Education : Graduation from High School or possession of a GED certificate and one year of experience involving substantial public contact. Additional Information Required Condition of Employment As a condition of employment, the incumbent will be required to: Be willing and available to work all shifts, nights, week-ends, holidays and overtime. Possess a valid Class C Drivers' License, or be able to provide suitable transportation that is approved by the hiring authority. Successfully complete and pass a background investigation including Psychological and Medical evaluation. Ability to remain seated for long periods of time. Up to twelve hours per day at a console working at a computer terminal. Veterans and their widows/ers who within the past five years have served on active duty for 30 or more days in a 1) national or State military emergency or 2) military expedition for which a medal was authorized, may be eligible for Veterans' Preference Points. To apply, veterans must submit an "Application for Veterans' Preference" with their application materials by the priority screen date. BENEFITS: The County of Monterey offers an excellent benefits package. Please visit our website to view the J-Unit Benefit Summary Sheet . This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing. NOTES: As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of any criminal convictions. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I-9. If you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary. Application and Selection Procedures Apply On-Line at https://www.governmentjobs.com/careers/montereycounty by Priority Screen Date: Sunday, September 18, 2023, 11:59 PM (PST) or Hard copy applications may be obtained from and submitted during normal business hours Monday - Friday, 8:00 AM - 5:00 PM by contacting: County of Monterey 168 West Alisal Street, Third Floor Salinas, CA 93901 Email: espinozai@co.monterey.ca.us The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include: A completed County of Monterey Employment Application Responses to the Supplemental Questions Applicants who fail to provide all required materials by the final filing deadline will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process. EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATION Monterey County is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Irene Espinoza, Assoicate HR Analyst, at (831) 755-5129 or by email: espinozai@co.monterey.ca.us http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/benefits/benefit-summary-sheet
Mar 08, 2024
Full Time
Position Description Final Filing Deadline: Continuous Priority Screen Date: September 18, 2023 Exam #: 23/80S01/08CC The Emergency Communications Department is responsible for the operation of a countywide, consolidated Emergency Communications Center providing 9-1-1 and non-emergency call answering and law enforcement, fire protection and emergency medical dispatch services for over 30 local, Regional, County and State Public Safety agencies. The Communications Dispatcher Trainee receives on-the-job training in basic 9-1-1 call answering and radio dispatching methods and techniques. This classification is part of a flexible series. Incumbents appointed at the lower level of the career series may be promoted up to the higher level of the career series subject to their meeting the employment standards for the higher class and a recommendation for their promotion by the appointing authority. The Eligible List established by this recruitment process may be used County-wide to fill current and future vacancies on a regular full-time, part-time, or temporary basis. Examples of Duties Receives training in answering 9-1-1 and non-emergency calls. Reception and transmission of radio calls. Receives law, fire and medical calls for service. Enters information received via keyboard for recording in a Computer Aided Dispatch System. Screen information to determine jurisdiction and equipment to be dispatched and transmits appropriate information by telephone or radio. Dispatches law enforcement or other personnel and equipment. Accurately types of information on a computer keyboard in order to process and/or update information accurately. Records the nature and source of all incoming and outgoing radio messages as required. Monitors public safety frequencies. Learns to employ Standard Operating Procedures and Practices in receiving and dispatching details and messages. Studies and maintains familiarity with the locations and common place names of major roads, streets, industrial plants, county parks, and governmental agencies. To view the complete classification description, please visit the County of Monterey website: Communications Dispatcher I THE SUCCESSFUL CANDIDATE Will have a proven track record demonstrating the following knowledge, skills and abilities. Skill and Ability to: Remain calm, think clearly and react quickly in emergency and stressful situations. Learn the operation of radio and telephone communications equipment. Learn the operation of a Computer Aided Dispatch System, radio transmitting and various communication equipment. Learn to dispatch public safety personnel and equipment in a quick and efficient manner. Learn and remember the policies and procedures of the department and user agencies. Retain, recall, and evaluate facts and/or details solely from memory. Communicate clearly and effectively with the general public, public safety officials and other governmental and private agency staff persons. Obtain and transmit clear and complete directions/information. Keep accurate records of messages received, mostly via computer keyboard entry. Learn, interpret and apply established rules and procedures. View multiple video display monitors for extended periods of time in a low-light conditions. Learn to simultaneously type while communicating with others. Establish and maintain effective working relationships. Multi-task requiring simultaneous typing (rapid keyboarding), talking on the radio, answering multiple telephone calls and switching between computer screens and applications. Thoroughly evaluate situations, organize thoughts and respond quickly and accurately. Read, write, spell and speak in English. Accurately type 30 wpm (net) on a computer keyboard. Perform a variety of tasks simultaneously. Examples of Experience/Education/Training Any combination of training, education, and/or experience which provides the knowledge, skills and abilities required to perform the duties listed above is qualifying. An example of a way these requirements might be acquired is: Education : Graduation from High School or possession of a GED certificate and one year of experience involving substantial public contact. Additional Information Required Condition of Employment As a condition of employment, the incumbent will be required to: Be willing and available to work all shifts, nights, week-ends, holidays and overtime. Possess a valid Class C Drivers' License, or be able to provide suitable transportation that is approved by the hiring authority. Successfully complete and pass a background investigation including Psychological and Medical evaluation. Ability to remain seated for long periods of time. Up to twelve hours per day at a console working at a computer terminal. Veterans and their widows/ers who within the past five years have served on active duty for 30 or more days in a 1) national or State military emergency or 2) military expedition for which a medal was authorized, may be eligible for Veterans' Preference Points. To apply, veterans must submit an "Application for Veterans' Preference" with their application materials by the priority screen date. BENEFITS: The County of Monterey offers an excellent benefits package. Please visit our website to view the J-Unit Benefit Summary Sheet . This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing. NOTES: As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of any criminal convictions. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I-9. If you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary. Application and Selection Procedures Apply On-Line at https://www.governmentjobs.com/careers/montereycounty by Priority Screen Date: Sunday, September 18, 2023, 11:59 PM (PST) or Hard copy applications may be obtained from and submitted during normal business hours Monday - Friday, 8:00 AM - 5:00 PM by contacting: County of Monterey 168 West Alisal Street, Third Floor Salinas, CA 93901 Email: espinozai@co.monterey.ca.us The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include: A completed County of Monterey Employment Application Responses to the Supplemental Questions Applicants who fail to provide all required materials by the final filing deadline will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process. EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATION Monterey County is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Irene Espinoza, Assoicate HR Analyst, at (831) 755-5129 or by email: espinozai@co.monterey.ca.us http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/benefits/benefit-summary-sheet
City of Long Beach, CA
City of Long Beach, California, United States
DESCRIPTION Accepting online applications only. Apply online 24 hours a day, beginning March 2, 2018. Filing will remain open until vacancies are filled. Filing may close without further notice. VACANCY INFORMATION: This is an entry level position. Candidates electing to take the National Testing Network (NTN) Emergency Communications exam can apply to this posting. Additional information can be found on below. I f you have a POST Dispatcher T-Score of 50.8 within the last 12 months, apply to the PUBLIC SAFETY DISPATCHER I-IV - 9-1-1 DISPATCHER (ENTRY LEVEL - POST EXAM HERE ). Some positions in this classification qualify for a Recruitment Incentive of up to $6,000. For more information on the City of Long Beach's Recruitment Incentive Program please click here . EXAMPLES OF DUTIES Under general supervision, receives and dispatches emergency (911) calls for police or fire and emergency medical service; enters data into personal computer while questioning callers for information; determines nature, validity and disposition of calls; may provide post dispatch medical instructions; utilizes computer generated messages and priorities to dispatch field units to emergency situations; operates a variety of communications equipment including radio transmitters, accessories and telephones; performs call reception and dispatch activities utilizing computer-assisted dispatch system; answers or refers inquiries and complaints regarding a wide variety of public safety and related matters; accesses, retrieves, and transmits vehicular or personal information to field units; relays relevant situational information to non-city enforcement or public safety agencies; may provide training for dispatchers and participate in evaluation of their performance; may act in a variety of dispatch supervisory positions; performs other related duties as required. REQUIREMENTS TO FILE 1. MUST BE WILLING TO WORK: Any shift assignment in the Police or Fire Departments and work mandatory holidays, weekends and overtime. 2. MUST BE ABLE TO: Handle a high volume of emergency calls with tact, good judgment, initiative and speed; question callers while simultaneously typing information into a computer terminal (multi-tasking); speak English clearly and understandably; comprehend, interpret and retain written and orally presented information effectively i.e., read, memorize, interpret and apply policies and procedures, State Penal Code, FCC regulations, charts and maps. 3. Ability to demonstrate keyboarding skills at 35 wpm. Keyboarding Certificate Information: Applicants must have a Keyboarding Skill Certificate from an approved government, employment or training agency recognized by the Civil Service department and obtained within the last 12 months (proof required)*. Effective April 1, 2020, the Civil Service Department will continue to accept and receive keyboarding skills certificate from an approved government, employment or training agency recognized by the Civil Service Department and obtained during the past 12 months; this will also include an online keyboarding skills certificate** for the position of Public Safety Dispatcher. (**via 5 minute typing test). 4. Ability to pass a thorough background investigation and polygraph examination conducted by the Long Beach Police Department. The investigation will cover information regarding relatives, references, acquaintances, educational background, residential history, employment history, criminal history, military service records, financial status, legal history, drug use and related areas. Please click HERE for more information. 5. Must not have any felony convictions (you must not have been convicted of any crime punishable by imprisonment in a penitentiary). *Required documents, such as a keyboarding certificate, must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristics on the form . DESIRABLE QUALIFICATIONS: Bilingual skills in English/Spanish or English/Southeast Asian languages, experience or training as an emergency communications operator, dispatcher or similar position requiring knowledge of emergency medical or public safety operations, experience dealing with the public in a service related capacity, Emergency Medical Technician (EMT), Emergency Medical Dispatching (EMD), or California Peace Officer Standards and Training (POST) Public Safety Dispatcher Basic (or above) certificate. SELECTION PROCEDURE EXAMINATION WEIGHTS: Application Packet....................................................Qualifying Performance Examination (Video Based)**..............Qualifying **The Public Safety Dispatcher performance examination consists of the National Testing Network (NTN) Emergency Communications Test titled ECOMM. Applicants must schedule a testing date through nationaltestingnetwork.com . In order to complete the application process, candidates must take the NTN exam and complete the online application. A minimum rating of 70 must be attained in order to pass the performance examination. PUBLIC SAFETY DISPATCHER - POST WAIVER APPLICANTS: The National Testing Network (NTN) performance examination will be waived for candidates who have taken the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) examination with an approved agency and achieved a T-score of 50.8 or above within one year of the time of filing (proof required)*. Applicants submitting the POST Dispatcher Test examination score must complete the application for Public Safety Dispatcher-POST WAIVER. This is a continuous examination. All applicants meeting the minimum requirements to file will be placed on the eligible list, with those receiving Veteran's Credit first and then in the order in which applications were filed. Eligible lists may be established periodically. EQUITY AND INCLUSION The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender. The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer, and/or Tagalog) are desirable for positions interacting with the public. If you have not received notification of the status of your application within two weeks of filing, please contact the Civil Service Department at (562) 570-6202. This information is available in an alternative format by request at (562) 570-6202. If special accommodation is desired, please contact the Civil Service Department two (2) business days prior to the test at (562) 570-6202. For hearing impaired, call (562) 570-6638. An Equal Opportunity Employer. Employee Benefits The City of Long Beach offers its employees opportunities to grow personally and professionally.As a permanent employee, you are eligible to receive fringe benefits that include: • Medical and Dental Insurance • Life Insurance • Retirement Plan (P.E.R.S.) • Paid Vacation, Personal Holidays and Sick Leave • Deferred Compensation • Credit Union Membership • Free Bus Transportation (Long Beach Transit) • Flexible Spending Accounts • Free Employee Parking • Paid Parental Leave* *Paid Parental Leave - after six (6) months of City employment; up to 30 calendar days (160 hours/192 hours for sworn platoon) of PPL, taken in full-day increments, in connection with the birth, adoption, or foster placement of a child, up to the age of seventeen (17). Closing Date/Time: Continuous
May 01, 2024
Full Time
DESCRIPTION Accepting online applications only. Apply online 24 hours a day, beginning March 2, 2018. Filing will remain open until vacancies are filled. Filing may close without further notice. VACANCY INFORMATION: This is an entry level position. Candidates electing to take the National Testing Network (NTN) Emergency Communications exam can apply to this posting. Additional information can be found on below. I f you have a POST Dispatcher T-Score of 50.8 within the last 12 months, apply to the PUBLIC SAFETY DISPATCHER I-IV - 9-1-1 DISPATCHER (ENTRY LEVEL - POST EXAM HERE ). Some positions in this classification qualify for a Recruitment Incentive of up to $6,000. For more information on the City of Long Beach's Recruitment Incentive Program please click here . EXAMPLES OF DUTIES Under general supervision, receives and dispatches emergency (911) calls for police or fire and emergency medical service; enters data into personal computer while questioning callers for information; determines nature, validity and disposition of calls; may provide post dispatch medical instructions; utilizes computer generated messages and priorities to dispatch field units to emergency situations; operates a variety of communications equipment including radio transmitters, accessories and telephones; performs call reception and dispatch activities utilizing computer-assisted dispatch system; answers or refers inquiries and complaints regarding a wide variety of public safety and related matters; accesses, retrieves, and transmits vehicular or personal information to field units; relays relevant situational information to non-city enforcement or public safety agencies; may provide training for dispatchers and participate in evaluation of their performance; may act in a variety of dispatch supervisory positions; performs other related duties as required. REQUIREMENTS TO FILE 1. MUST BE WILLING TO WORK: Any shift assignment in the Police or Fire Departments and work mandatory holidays, weekends and overtime. 2. MUST BE ABLE TO: Handle a high volume of emergency calls with tact, good judgment, initiative and speed; question callers while simultaneously typing information into a computer terminal (multi-tasking); speak English clearly and understandably; comprehend, interpret and retain written and orally presented information effectively i.e., read, memorize, interpret and apply policies and procedures, State Penal Code, FCC regulations, charts and maps. 3. Ability to demonstrate keyboarding skills at 35 wpm. Keyboarding Certificate Information: Applicants must have a Keyboarding Skill Certificate from an approved government, employment or training agency recognized by the Civil Service department and obtained within the last 12 months (proof required)*. Effective April 1, 2020, the Civil Service Department will continue to accept and receive keyboarding skills certificate from an approved government, employment or training agency recognized by the Civil Service Department and obtained during the past 12 months; this will also include an online keyboarding skills certificate** for the position of Public Safety Dispatcher. (**via 5 minute typing test). 4. Ability to pass a thorough background investigation and polygraph examination conducted by the Long Beach Police Department. The investigation will cover information regarding relatives, references, acquaintances, educational background, residential history, employment history, criminal history, military service records, financial status, legal history, drug use and related areas. Please click HERE for more information. 5. Must not have any felony convictions (you must not have been convicted of any crime punishable by imprisonment in a penitentiary). *Required documents, such as a keyboarding certificate, must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristics on the form . DESIRABLE QUALIFICATIONS: Bilingual skills in English/Spanish or English/Southeast Asian languages, experience or training as an emergency communications operator, dispatcher or similar position requiring knowledge of emergency medical or public safety operations, experience dealing with the public in a service related capacity, Emergency Medical Technician (EMT), Emergency Medical Dispatching (EMD), or California Peace Officer Standards and Training (POST) Public Safety Dispatcher Basic (or above) certificate. SELECTION PROCEDURE EXAMINATION WEIGHTS: Application Packet....................................................Qualifying Performance Examination (Video Based)**..............Qualifying **The Public Safety Dispatcher performance examination consists of the National Testing Network (NTN) Emergency Communications Test titled ECOMM. Applicants must schedule a testing date through nationaltestingnetwork.com . In order to complete the application process, candidates must take the NTN exam and complete the online application. A minimum rating of 70 must be attained in order to pass the performance examination. PUBLIC SAFETY DISPATCHER - POST WAIVER APPLICANTS: The National Testing Network (NTN) performance examination will be waived for candidates who have taken the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) examination with an approved agency and achieved a T-score of 50.8 or above within one year of the time of filing (proof required)*. Applicants submitting the POST Dispatcher Test examination score must complete the application for Public Safety Dispatcher-POST WAIVER. This is a continuous examination. All applicants meeting the minimum requirements to file will be placed on the eligible list, with those receiving Veteran's Credit first and then in the order in which applications were filed. Eligible lists may be established periodically. EQUITY AND INCLUSION The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender. The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer, and/or Tagalog) are desirable for positions interacting with the public. If you have not received notification of the status of your application within two weeks of filing, please contact the Civil Service Department at (562) 570-6202. This information is available in an alternative format by request at (562) 570-6202. If special accommodation is desired, please contact the Civil Service Department two (2) business days prior to the test at (562) 570-6202. For hearing impaired, call (562) 570-6638. An Equal Opportunity Employer. Employee Benefits The City of Long Beach offers its employees opportunities to grow personally and professionally.As a permanent employee, you are eligible to receive fringe benefits that include: • Medical and Dental Insurance • Life Insurance • Retirement Plan (P.E.R.S.) • Paid Vacation, Personal Holidays and Sick Leave • Deferred Compensation • Credit Union Membership • Free Bus Transportation (Long Beach Transit) • Flexible Spending Accounts • Free Employee Parking • Paid Parental Leave* *Paid Parental Leave - after six (6) months of City employment; up to 30 calendar days (160 hours/192 hours for sworn platoon) of PPL, taken in full-day increments, in connection with the birth, adoption, or foster placement of a child, up to the age of seventeen (17). Closing Date/Time: Continuous
California Polytechnic State University
1 Grand Avenue, San Luis Obispo, CA 93407, USA
Job Summary The Communications and Records section dispatches university police and other public safety personnel, and operates as the primary campus public safety answering point, using an enhanced 9-1-1 telephone system. The Police Dispatcher performs initial caller interrogation to determine the appropriate level of service needed in emergency situations and allocates appropriate personnel and resources to incidents. Fire and emergency medical response are initiated by the Police Dispatcher and are transferred to allied agencies. The Police Dispatcher offers pre-arrival patient-care instructions and performs other duties of emergency medical dispatch, using guidelines established by the appropriate Emergency Medical Services Agency. The Communications and Records section is also the central records repository for the University Police Department and the law enforcement-related portion of the Transportation & Parking Services section. This is a 2 year on-call position. Department Summary Under the administration of the Assistant Vice President/Chief of Police Public Safety, the University Police Department is responsible for the safety, health and well-being of the university community. The University Police Department consists of two divisions; an Operations Division managed by a Deputy Chief and Lieutenant, and a Support Division managed by an Associate Director. Communications and Records is within the Operations Division, which is supervised by a Communications and Records Coordinator, and is staffed-by 5 staff Police Dispatchers and 1-10 Hourly/On-Call staff Police Dispatcher. Key Qualifications Thorough knowledge of legal codes, restrictions, and requirements; procedures and techniques for receiving complaints and calls for service, and for dispatching and communicating with field units; information systems (CJIS, CLETS, DMV, DOJ, CSAR, Cal-Photo, CCPOR, NCIC, NLETS, T2 Parking system, and local warrant CJIS system); public safety-related agencies and field units/personnel; agency rules and procedures; and equipment operating procedures. Ability to present, describe and summarize information orally using clear, concise and appropriate language in an organized manner and to derive the correct meaning from various types of information received orally (e.g. giving and understanding instructions, directions, descriptions, explanations, etc.). This includes competency in applying job-specific vocal and listening techniques. Thorough knowledge of and ability to use applicable computerized and automated dispatch and law enforcement systems and databases to enter, research and retrieve data as necessary. Ability to effectively converse using police radio systems. Education and Experience Must possess a current P.O.S.T. Public Safety Dispatcher certificate within 1 year of employment (training costs covered by university). High school diploma or equivalent. Must be able to type 40 wpm. Selected candidates must successfully pass a pre-employment background and fingerprinting check as well as a general medical examination, drug test, and hearing test. Salary: Anticipated Hiring Range: $24.70 - $32.41 per hour Classification Range: $20.22 - $36.31 per hour Cal Poly Known for its Learn by Doing pedagogy, Cal Poly is the flagship of the world-renowned California State University system. Annually recognized as one of the top public universities in the nation, Cal Poly continues to offer an academic curriculum based on learned experience gained through real-world practice. Located in San Luis Obispo, Cal Poly is nestled comfortably among the coastal foothills, minutes from the Pacific Ocean and equidistant to the Bay Area and Los Angeles. Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. Diversity Statement At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility. Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. California Poly is an affirmative action/equal opportunity employer. Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H-1B visas). Advertised: Sep 07 2022 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
Job Summary The Communications and Records section dispatches university police and other public safety personnel, and operates as the primary campus public safety answering point, using an enhanced 9-1-1 telephone system. The Police Dispatcher performs initial caller interrogation to determine the appropriate level of service needed in emergency situations and allocates appropriate personnel and resources to incidents. Fire and emergency medical response are initiated by the Police Dispatcher and are transferred to allied agencies. The Police Dispatcher offers pre-arrival patient-care instructions and performs other duties of emergency medical dispatch, using guidelines established by the appropriate Emergency Medical Services Agency. The Communications and Records section is also the central records repository for the University Police Department and the law enforcement-related portion of the Transportation & Parking Services section. This is a 2 year on-call position. Department Summary Under the administration of the Assistant Vice President/Chief of Police Public Safety, the University Police Department is responsible for the safety, health and well-being of the university community. The University Police Department consists of two divisions; an Operations Division managed by a Deputy Chief and Lieutenant, and a Support Division managed by an Associate Director. Communications and Records is within the Operations Division, which is supervised by a Communications and Records Coordinator, and is staffed-by 5 staff Police Dispatchers and 1-10 Hourly/On-Call staff Police Dispatcher. Key Qualifications Thorough knowledge of legal codes, restrictions, and requirements; procedures and techniques for receiving complaints and calls for service, and for dispatching and communicating with field units; information systems (CJIS, CLETS, DMV, DOJ, CSAR, Cal-Photo, CCPOR, NCIC, NLETS, T2 Parking system, and local warrant CJIS system); public safety-related agencies and field units/personnel; agency rules and procedures; and equipment operating procedures. Ability to present, describe and summarize information orally using clear, concise and appropriate language in an organized manner and to derive the correct meaning from various types of information received orally (e.g. giving and understanding instructions, directions, descriptions, explanations, etc.). This includes competency in applying job-specific vocal and listening techniques. Thorough knowledge of and ability to use applicable computerized and automated dispatch and law enforcement systems and databases to enter, research and retrieve data as necessary. Ability to effectively converse using police radio systems. Education and Experience Must possess a current P.O.S.T. Public Safety Dispatcher certificate within 1 year of employment (training costs covered by university). High school diploma or equivalent. Must be able to type 40 wpm. Selected candidates must successfully pass a pre-employment background and fingerprinting check as well as a general medical examination, drug test, and hearing test. Salary: Anticipated Hiring Range: $24.70 - $32.41 per hour Classification Range: $20.22 - $36.31 per hour Cal Poly Known for its Learn by Doing pedagogy, Cal Poly is the flagship of the world-renowned California State University system. Annually recognized as one of the top public universities in the nation, Cal Poly continues to offer an academic curriculum based on learned experience gained through real-world practice. Located in San Luis Obispo, Cal Poly is nestled comfortably among the coastal foothills, minutes from the Pacific Ocean and equidistant to the Bay Area and Los Angeles. Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. Diversity Statement At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility. Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. California Poly is an affirmative action/equal opportunity employer. Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H-1B visas). Advertised: Sep 07 2022 Pacific Daylight Time Applications close: Closing Date/Time:
City of Long Beach, CA
City of Long Beach, California, United States
DESCRIPTION Accepting online applications only. Apply online 24 hours a day, beginning March 2, 2018. Filing will remain open until vacancies are filled. Filing may close without further notice. VACANCY INFORMATION: This is an entry level position. Candidates electing to take the POST Emergency Dispatcher exam can apply to this posting. Additional information can be found on below. I f you have not taken the POST Dispatcher Exam and achieved a T-Score of 50.8 within the last 12 months, apply to the PUBLIC SAFETY DISPATCHER I-IV: 9-1-1 DISPATCHER (ENTRY LEVEL - NTN EXAM HERE ). Some positions in this classification qualify for a Recruitment Incentive of up to $6,000. For more information on the City of Long Beach's Recruitment Incentive Program please click here . EXAMPLES OF DUTIES Under general supervision, receives and dispatches emergency (911) calls for police or fire and emergency medical service; enters data into personal computer while questioning callers for information; determines nature, validity and disposition of calls; may provide post dispatch medical instructions; utilizes computer generated messages and priorities to dispatch field units to emergency situations; operates a variety of communications equipment including radio transmitters, accessories and telephones; performs call reception and dispatch activities utilizing computer-assisted dispatch system; answers or refers inquiries and complaints regarding a wide variety of public safety and related matters; accesses, retrieves, and transmits vehicular or personal information to field units; relays relevant situational information to non-city enforcement or public safety agencies; may provide training for dispatchers and participate in evaluation of their performance; may act in a variety of dispatch supervisory positions; performs other related duties as required. REQUIREMENTS TO FILE 1. MUST BE WILLING TO WORK: Any shift assignment in the Police or Fire Departments and work mandatory holidays, weekends and overtime. 2. MUST BE ABLE TO: Handle a high volume of emergency calls with tact, good judgment, initiative and speed; question callers while simultaneously typing information into a computer terminal (multi-tasking); speak English clearly and understandably; comprehend, interpret and retain written and orally presented information effectively i.e., read, memorize, interpret and apply policies and procedures, State Penal Code, FCC regulations, charts and maps. 3. Ability to demonstrate keyboarding skills at 35 wpm. Keyboarding Certificate Information: Applicants must have a Keyboarding Skill Certificate from an approved government, employment or training agency recognized by the Civil Service department and obtained within the last 12 months (proof required)*. 4. Ability to pass a thorough background investigation and polygraph examination conducted by the Long Beach Police Department. The investigation will cover information regarding relatives, references, acquaintances, educational background, residential history, employment history, criminal history, military service records, financial status, legal history, drug use and related areas. Please click HERE for more information. 5. Must not have any felony convictions (you must not have been convicted of any crime punishable by imprisonment in a penitentiary). *Required documents, such as a keyboarding certificate, must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristics on the form . DESIRABLE QUALIFICATIONS: Bilingual skills in English/Spanish or English/Southeast Asian languages, experience or training as an emergency communications operator, dispatcher or similar position requiring knowledge of emergency medical or public safety operations, experience dealing with the public in a service related capacity, Emergency Medical Technician (EMT), Emergency Medical Dispatching (EMD), or California Peace Officer Standards and Training (POST) Public Safety Dispatcher Basic (or above) certificate. SELECTION PROCEDURE EXAMINATION WEIGHTS: Application Packet...................................................Qualifying Performance Examination (Video Based)**.............Qualifying Effective April 1, 2020, the Civil Service Department will continue to accept and receive keyboarding skills certificate from an approved government, employment or training agency recognized by the Civil Service Department and obtained during the past 12 months; this will also include an online keyboarding skills certificate** for the position of Public Safety Dispatcher. (**via 5 minute typing test). **PUBLIC SAFETY DISPATCHER - POST WAIVER APPLICANTS: The National Testing Network (NTN) performance examination will be waived for candidates who have taken the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) examination with an approved agency and achieved a T-score of 50.8 or above within one year of the time of filing (proof required)*. Applicants submitting the POST Dispatcher Test examination score must complete the application for Public Safety Dispatcher-POST WAIVER. This is a continuous examination. All applicants meeting the minimum requirements to file will be placed on the eligible list, with those receiving Veteran's Credit first and then in the order in which applications were filed. Eligible lists may be established periodically. EQUITY AND INCLUSION The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender. The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer, and/or Tagalog) are desirable for positions interacting with the public. If you have not received notification of the status of your application within two weeks of filing, please contact the Civil Service Department at (562) 570-6202. This information is available in an alternative format by request at (562) 570-6202. If special accommodation is desired, please contact the Civil Service Department two (2) business days prior to the test at (562) 570-6202. For hearing impaired, call (562) 570-6638. An Equal Opportunity Employer. Employee Benefits The City of Long Beach offers its employees opportunities to grow personally and professionally.As a permanent employee, you are eligible to receive fringe benefits that include: • Medical and Dental Insurance • Life Insurance • Retirement Plan (P.E.R.S.) • Paid Vacation, Personal Holidays and Sick Leave • Deferred Compensation • Credit Union Membership • Free Bus Transportation (Long Beach Transit) • Flexible Spending Accounts • Free Employee Parking • Paid Parental Leave* *Paid Parental Leave - after six (6) months of City employment; up to 30 calendar days (160 hours/192 hours for sworn platoon) of PPL, taken in full-day increments, in connection with the birth, adoption, or foster placement of a child, up to the age of seventeen (17). Closing Date/Time: Continuous
May 01, 2024
Full Time
DESCRIPTION Accepting online applications only. Apply online 24 hours a day, beginning March 2, 2018. Filing will remain open until vacancies are filled. Filing may close without further notice. VACANCY INFORMATION: This is an entry level position. Candidates electing to take the POST Emergency Dispatcher exam can apply to this posting. Additional information can be found on below. I f you have not taken the POST Dispatcher Exam and achieved a T-Score of 50.8 within the last 12 months, apply to the PUBLIC SAFETY DISPATCHER I-IV: 9-1-1 DISPATCHER (ENTRY LEVEL - NTN EXAM HERE ). Some positions in this classification qualify for a Recruitment Incentive of up to $6,000. For more information on the City of Long Beach's Recruitment Incentive Program please click here . EXAMPLES OF DUTIES Under general supervision, receives and dispatches emergency (911) calls for police or fire and emergency medical service; enters data into personal computer while questioning callers for information; determines nature, validity and disposition of calls; may provide post dispatch medical instructions; utilizes computer generated messages and priorities to dispatch field units to emergency situations; operates a variety of communications equipment including radio transmitters, accessories and telephones; performs call reception and dispatch activities utilizing computer-assisted dispatch system; answers or refers inquiries and complaints regarding a wide variety of public safety and related matters; accesses, retrieves, and transmits vehicular or personal information to field units; relays relevant situational information to non-city enforcement or public safety agencies; may provide training for dispatchers and participate in evaluation of their performance; may act in a variety of dispatch supervisory positions; performs other related duties as required. REQUIREMENTS TO FILE 1. MUST BE WILLING TO WORK: Any shift assignment in the Police or Fire Departments and work mandatory holidays, weekends and overtime. 2. MUST BE ABLE TO: Handle a high volume of emergency calls with tact, good judgment, initiative and speed; question callers while simultaneously typing information into a computer terminal (multi-tasking); speak English clearly and understandably; comprehend, interpret and retain written and orally presented information effectively i.e., read, memorize, interpret and apply policies and procedures, State Penal Code, FCC regulations, charts and maps. 3. Ability to demonstrate keyboarding skills at 35 wpm. Keyboarding Certificate Information: Applicants must have a Keyboarding Skill Certificate from an approved government, employment or training agency recognized by the Civil Service department and obtained within the last 12 months (proof required)*. 4. Ability to pass a thorough background investigation and polygraph examination conducted by the Long Beach Police Department. The investigation will cover information regarding relatives, references, acquaintances, educational background, residential history, employment history, criminal history, military service records, financial status, legal history, drug use and related areas. Please click HERE for more information. 5. Must not have any felony convictions (you must not have been convicted of any crime punishable by imprisonment in a penitentiary). *Required documents, such as a keyboarding certificate, must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristics on the form . DESIRABLE QUALIFICATIONS: Bilingual skills in English/Spanish or English/Southeast Asian languages, experience or training as an emergency communications operator, dispatcher or similar position requiring knowledge of emergency medical or public safety operations, experience dealing with the public in a service related capacity, Emergency Medical Technician (EMT), Emergency Medical Dispatching (EMD), or California Peace Officer Standards and Training (POST) Public Safety Dispatcher Basic (or above) certificate. SELECTION PROCEDURE EXAMINATION WEIGHTS: Application Packet...................................................Qualifying Performance Examination (Video Based)**.............Qualifying Effective April 1, 2020, the Civil Service Department will continue to accept and receive keyboarding skills certificate from an approved government, employment or training agency recognized by the Civil Service Department and obtained during the past 12 months; this will also include an online keyboarding skills certificate** for the position of Public Safety Dispatcher. (**via 5 minute typing test). **PUBLIC SAFETY DISPATCHER - POST WAIVER APPLICANTS: The National Testing Network (NTN) performance examination will be waived for candidates who have taken the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) examination with an approved agency and achieved a T-score of 50.8 or above within one year of the time of filing (proof required)*. Applicants submitting the POST Dispatcher Test examination score must complete the application for Public Safety Dispatcher-POST WAIVER. This is a continuous examination. All applicants meeting the minimum requirements to file will be placed on the eligible list, with those receiving Veteran's Credit first and then in the order in which applications were filed. Eligible lists may be established periodically. EQUITY AND INCLUSION The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender. The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer, and/or Tagalog) are desirable for positions interacting with the public. If you have not received notification of the status of your application within two weeks of filing, please contact the Civil Service Department at (562) 570-6202. This information is available in an alternative format by request at (562) 570-6202. If special accommodation is desired, please contact the Civil Service Department two (2) business days prior to the test at (562) 570-6202. For hearing impaired, call (562) 570-6638. An Equal Opportunity Employer. Employee Benefits The City of Long Beach offers its employees opportunities to grow personally and professionally.As a permanent employee, you are eligible to receive fringe benefits that include: • Medical and Dental Insurance • Life Insurance • Retirement Plan (P.E.R.S.) • Paid Vacation, Personal Holidays and Sick Leave • Deferred Compensation • Credit Union Membership • Free Bus Transportation (Long Beach Transit) • Flexible Spending Accounts • Free Employee Parking • Paid Parental Leave* *Paid Parental Leave - after six (6) months of City employment; up to 30 calendar days (160 hours/192 hours for sworn platoon) of PPL, taken in full-day increments, in connection with the birth, adoption, or foster placement of a child, up to the age of seventeen (17). Closing Date/Time: Continuous
City of Costa Mesa, CA
Costa Mesa, California, United States
Description SALARY Current: $70,380 - $94,296 annually July 2024 : $72,480 - $97,128 annually JOB SUMMARY: Communications Officers are first responders who serve as the primary link between the public, police, and fire by receiving 9-1-1 emergency and non-emergency calls. Under general supervision, to perform skilled work in receiving incoming calls at the City's Communications Operations Center, including requests for police/fire protection services or information, and dispatching of necessary units and equipment for emergency service through the use of telephone, radio, or other communications equipment; and performs related duties as required. APPLICATION AND SELECTION PROCESS: Applications must be completed and submitted on-line. This recruitment will remain open until filled and may close without prior notice. Applications will be reviewed on an ongoing basis, therefore prompt application is encouraged. STEP #1: Written Examination Take the written exam with National Testing Network (NTN). Interested candidates who meet the position qualifications must have completed the ECOMM (Emergency Communications) written exam within the last 12 months (based on application date). The exam is administered directly by the National Testing Network (NTN) and candidates pay a test fee for the service. There are multiple test sites in Southern California, as well as throughout the country. To schedule a test, visit the NTN website at www.nationaltestingnetwork.com . Go to "Exams", "Emergency Communications-ECOMM", and sign up for the "Costa Mesa Police Department". NTN will submit the scores to Costa Mesa Human Resources for review. Do NOT submit a test score if you do not meet the job qualifications. Passing scores for Costa Mesa are as follows for the three sections: Call Taker - 53 or higher Recording (Notes) - 64 or higher Dispatch - 43 or higher * Applicants are also required to complete the Simulations. LATERAL applicants: Candidates who are currently employed as a full-time police dispatcher with a California POST agency (at least one year of experience) and possess a POST Public Safety Dispatcher Certificate will be waived from the written exam requirement. Lateral applicants proceed to Step #2. STEP #2: Typing Certificate Provide a typing certificate that meets the following criteria: Must be issued from a recognized employment or public agency. Online/Internet issued certificates will NOT be accepted. Certificates must be on the agency's letterhead or formal certificate and include the agency's name and phone number. Must be issued within the last 12 months (based on application date). Certificates must indicate a NET (corrected) typing speed of 40 WPM or better . Failure to provide a typing certificate at time of application that meets the above requirements may result in disqualification. Typing certificates must be attached to application (application requirement in step #3) Certificates from any agency meeting the above criteria will be accepted. The following agencies may also be used; the City of Costa Mesa neither endorses nor opposes any of these agencies. Orange County Workforce Solutions Santa Ana Work Center 28202 Cabot Road, #140 801 West Civic Center Drive Suite 200 Laguna Niguel, CA 92677 Santa Ana, CA 92701 (714) 480-6500 (714) 848-6129 STEP #3: Submit Application Applications must be completed and submitted online. Candidates are required to provide specific information on their education and experience as it relates to the position by completing all fields of the application. Applications may be rejected if incomplete (resumes are not accepted). Candidate notifications are sent via email. Please make sure your email address is correct and check your email periodically during the application process. MINIMUM QUALIFICATIONS: Please ensure you meet the position qualifications as stated under the "MINIMUM QUALIFICATIONS" section below before submitting your application. AUTOMATIC DISQUALIFIERS : Please be advised of the Costa Mesa Police Department automatic disqualifiers : click here for a list of background disqualifiers. If you do not meet the minimum qualifications, or if any of the automatic disqualifiers pertain to you, it is recommended that you do not take the written exam or submit an application for this position as you will be disqualified from the selection process. Required Attachment(s): All applicants - Typing Certificate meeting the requirements stated in Step #2. Applicants who have completed the POST Public Safety Dispatcher Basic Course must attach a copy of their Certificate of Completion to their application. LATERAL applicants who are Peace Officer Standards and Training (POST) Certified must attach a copy of their Public Safety Dispatcher Certificate. ( Note: this Certificate differs from the one obtained from the POST Basic Course, rather it is awarded after completing probation as a full-time dispatcher at a POST participating agency. ) Lateral applicants may be eligible to have the written exam waived. Do NOT attach any other documents other than what is listed above (i.e., resume, diplomas, IDs, etc.), as they will not be accepted or reviewed in the application process. STEP #4: Oral Interview Evaluations Based upon the information presented in the application, a limited number of applicants who possess qualifications most pertinent to the position will be invited to participate in the selection process. Candidates must complete the written exam and typing certificate requirements in order for their applications to be reviewed. Please notify the Human Resources Division 72 hours in advance of the test date if you have a disability which requires accommodation for the testing process. Eligibility List Candidates must pass all four (4) steps listed above to be placed on the City's Eligibility List. The written exam, typing certificate, and application review are all qualifying steps (pass/fail). The oral interview evaluation is weighted 100% and determines a candidate's placement on the eligibility list. Eligibility lists are valid for one (1) year from the date they are established unless it is exhausted sooner or extended for an additional period of time. Final Phases of the Selection Process: Upon being placed on the eligibility list, appointment(s) will be made after successfully passing each of the following components: polygraph examination, a comprehensive background investigation (includes Live scan fingerprint check), interview with the Chief of Police, and the post-offer pre-employment psychological evaluation and medical examination (may include drug screen). All employment offers made by the City are contingent upon establishing proof of a prospective candidate's legal authorization to work in the United States. Note: The provisions of this job bulletin do not constitute an expressed or implied contract. Any provisions contained within may be modified or revoked without notice. Essential Functions Please click here to review the essential functions of the position on the job description link prior to applying for the position. Qualification Guidelines A typical way to obtain the requisite knowledge and abilities to perform the duties and responsibilities of this classification is as follows: EDUCATION: High school graduation or the equivalent. TRAINING AND/OR EXPERIENCE: Entry Level: An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed in the class specification. Completion of the POST Public Safety Dispatcher’s Basic Course within 12 months of appointment. Lateral Dispatchers: Candidates who are currently employed as a full-time police dispatcher with a California POST agency (with at least one year of experience) and possess a POST Public Safety Dispatcher Certificate. Applicants who are Peace Officer Standards and Training (POST) Certified must submit a copy of their Public Safety Dispatcher Certificate. ( Note: this Certificate differs from the one obtained from the POST Basic Course, rather it is awarded after completing probation as a full-time dispatcher at a POST participating agency. ) Lateral applicants may be eligible to have the written exam waived. LICENSE AND/OR CERTIFICATE: Class C California Driver’s License. Revocation of license during employment may result in disciplinary action or reassignment. Possession of, or eligible to apply for, the POST Public Safety Dispatcher Certificate within 18 months of appointment. Possession of, or the ability to obtain, the Emergency Medical Dispatch (EMD) certificate, including Cardiopulmonary Resuscitation (CPR) certification within 18 months of appointment. REQUISITE KNOWLEDGE, SKILL AND ABILITIES: Please click here to review detailed information on the requisite knowledge, skills, and abilities for this position. Supplemental Information PUBLIC EMPLOYEE DISASTER SERVICE WORKER: In accordance with Government Code Section 3100 - all City of Costa Mesa employees are required to perform assigned disaster service worker duties in the event of an emergency or disaster. PHYSICAL TASKS AND ENVIRONMENTAL CONDITIONS: Please contact Human Resources for a summary of the essential tasks and environmental factors for this classification. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. To view benefit information for all groups, Click Here New employees contribute 9% of their salary on a pre-tax basis towards the 2%@60 or 2%@62 CalPERS retirement formula depending on eligibility. Salary Increases: Effective July 2024: 3% increase Employees receive the following health insurance flexible benefits contribution: Current: $1,600monthly Effective January 2025: $1,650monthly The City does not participate in the Social Security system; however, federal mandate requires new employees to contribute 1.45% of wages to Medicare. As a condition of employment, all new employees are required to enroll and participate in the direct deposit program. Closing Date/Time:
Mar 08, 2024
Full Time
Description SALARY Current: $70,380 - $94,296 annually July 2024 : $72,480 - $97,128 annually JOB SUMMARY: Communications Officers are first responders who serve as the primary link between the public, police, and fire by receiving 9-1-1 emergency and non-emergency calls. Under general supervision, to perform skilled work in receiving incoming calls at the City's Communications Operations Center, including requests for police/fire protection services or information, and dispatching of necessary units and equipment for emergency service through the use of telephone, radio, or other communications equipment; and performs related duties as required. APPLICATION AND SELECTION PROCESS: Applications must be completed and submitted on-line. This recruitment will remain open until filled and may close without prior notice. Applications will be reviewed on an ongoing basis, therefore prompt application is encouraged. STEP #1: Written Examination Take the written exam with National Testing Network (NTN). Interested candidates who meet the position qualifications must have completed the ECOMM (Emergency Communications) written exam within the last 12 months (based on application date). The exam is administered directly by the National Testing Network (NTN) and candidates pay a test fee for the service. There are multiple test sites in Southern California, as well as throughout the country. To schedule a test, visit the NTN website at www.nationaltestingnetwork.com . Go to "Exams", "Emergency Communications-ECOMM", and sign up for the "Costa Mesa Police Department". NTN will submit the scores to Costa Mesa Human Resources for review. Do NOT submit a test score if you do not meet the job qualifications. Passing scores for Costa Mesa are as follows for the three sections: Call Taker - 53 or higher Recording (Notes) - 64 or higher Dispatch - 43 or higher * Applicants are also required to complete the Simulations. LATERAL applicants: Candidates who are currently employed as a full-time police dispatcher with a California POST agency (at least one year of experience) and possess a POST Public Safety Dispatcher Certificate will be waived from the written exam requirement. Lateral applicants proceed to Step #2. STEP #2: Typing Certificate Provide a typing certificate that meets the following criteria: Must be issued from a recognized employment or public agency. Online/Internet issued certificates will NOT be accepted. Certificates must be on the agency's letterhead or formal certificate and include the agency's name and phone number. Must be issued within the last 12 months (based on application date). Certificates must indicate a NET (corrected) typing speed of 40 WPM or better . Failure to provide a typing certificate at time of application that meets the above requirements may result in disqualification. Typing certificates must be attached to application (application requirement in step #3) Certificates from any agency meeting the above criteria will be accepted. The following agencies may also be used; the City of Costa Mesa neither endorses nor opposes any of these agencies. Orange County Workforce Solutions Santa Ana Work Center 28202 Cabot Road, #140 801 West Civic Center Drive Suite 200 Laguna Niguel, CA 92677 Santa Ana, CA 92701 (714) 480-6500 (714) 848-6129 STEP #3: Submit Application Applications must be completed and submitted online. Candidates are required to provide specific information on their education and experience as it relates to the position by completing all fields of the application. Applications may be rejected if incomplete (resumes are not accepted). Candidate notifications are sent via email. Please make sure your email address is correct and check your email periodically during the application process. MINIMUM QUALIFICATIONS: Please ensure you meet the position qualifications as stated under the "MINIMUM QUALIFICATIONS" section below before submitting your application. AUTOMATIC DISQUALIFIERS : Please be advised of the Costa Mesa Police Department automatic disqualifiers : click here for a list of background disqualifiers. If you do not meet the minimum qualifications, or if any of the automatic disqualifiers pertain to you, it is recommended that you do not take the written exam or submit an application for this position as you will be disqualified from the selection process. Required Attachment(s): All applicants - Typing Certificate meeting the requirements stated in Step #2. Applicants who have completed the POST Public Safety Dispatcher Basic Course must attach a copy of their Certificate of Completion to their application. LATERAL applicants who are Peace Officer Standards and Training (POST) Certified must attach a copy of their Public Safety Dispatcher Certificate. ( Note: this Certificate differs from the one obtained from the POST Basic Course, rather it is awarded after completing probation as a full-time dispatcher at a POST participating agency. ) Lateral applicants may be eligible to have the written exam waived. Do NOT attach any other documents other than what is listed above (i.e., resume, diplomas, IDs, etc.), as they will not be accepted or reviewed in the application process. STEP #4: Oral Interview Evaluations Based upon the information presented in the application, a limited number of applicants who possess qualifications most pertinent to the position will be invited to participate in the selection process. Candidates must complete the written exam and typing certificate requirements in order for their applications to be reviewed. Please notify the Human Resources Division 72 hours in advance of the test date if you have a disability which requires accommodation for the testing process. Eligibility List Candidates must pass all four (4) steps listed above to be placed on the City's Eligibility List. The written exam, typing certificate, and application review are all qualifying steps (pass/fail). The oral interview evaluation is weighted 100% and determines a candidate's placement on the eligibility list. Eligibility lists are valid for one (1) year from the date they are established unless it is exhausted sooner or extended for an additional period of time. Final Phases of the Selection Process: Upon being placed on the eligibility list, appointment(s) will be made after successfully passing each of the following components: polygraph examination, a comprehensive background investigation (includes Live scan fingerprint check), interview with the Chief of Police, and the post-offer pre-employment psychological evaluation and medical examination (may include drug screen). All employment offers made by the City are contingent upon establishing proof of a prospective candidate's legal authorization to work in the United States. Note: The provisions of this job bulletin do not constitute an expressed or implied contract. Any provisions contained within may be modified or revoked without notice. Essential Functions Please click here to review the essential functions of the position on the job description link prior to applying for the position. Qualification Guidelines A typical way to obtain the requisite knowledge and abilities to perform the duties and responsibilities of this classification is as follows: EDUCATION: High school graduation or the equivalent. TRAINING AND/OR EXPERIENCE: Entry Level: An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed in the class specification. Completion of the POST Public Safety Dispatcher’s Basic Course within 12 months of appointment. Lateral Dispatchers: Candidates who are currently employed as a full-time police dispatcher with a California POST agency (with at least one year of experience) and possess a POST Public Safety Dispatcher Certificate. Applicants who are Peace Officer Standards and Training (POST) Certified must submit a copy of their Public Safety Dispatcher Certificate. ( Note: this Certificate differs from the one obtained from the POST Basic Course, rather it is awarded after completing probation as a full-time dispatcher at a POST participating agency. ) Lateral applicants may be eligible to have the written exam waived. LICENSE AND/OR CERTIFICATE: Class C California Driver’s License. Revocation of license during employment may result in disciplinary action or reassignment. Possession of, or eligible to apply for, the POST Public Safety Dispatcher Certificate within 18 months of appointment. Possession of, or the ability to obtain, the Emergency Medical Dispatch (EMD) certificate, including Cardiopulmonary Resuscitation (CPR) certification within 18 months of appointment. REQUISITE KNOWLEDGE, SKILL AND ABILITIES: Please click here to review detailed information on the requisite knowledge, skills, and abilities for this position. Supplemental Information PUBLIC EMPLOYEE DISASTER SERVICE WORKER: In accordance with Government Code Section 3100 - all City of Costa Mesa employees are required to perform assigned disaster service worker duties in the event of an emergency or disaster. PHYSICAL TASKS AND ENVIRONMENTAL CONDITIONS: Please contact Human Resources for a summary of the essential tasks and environmental factors for this classification. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. To view benefit information for all groups, Click Here New employees contribute 9% of their salary on a pre-tax basis towards the 2%@60 or 2%@62 CalPERS retirement formula depending on eligibility. Salary Increases: Effective July 2024: 3% increase Employees receive the following health insurance flexible benefits contribution: Current: $1,600monthly Effective January 2025: $1,650monthly The City does not participate in the Social Security system; however, federal mandate requires new employees to contribute 1.45% of wages to Medicare. As a condition of employment, all new employees are required to enroll and participate in the direct deposit program. Closing Date/Time:
CITY OF SUNNYVALE, CA
Sunnyvale, California, United States
Description PUBLIC SAFETY DISPATCHER-IN-TRAINING Regular Full-Time Employment Opportunity This recruitment is open on a continuous basis and selections may be made at any time within the process. It is recommended to apply immediately. A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions, a current (dated within one year of application) passing CritiCall exam, and a current (dated within one year of application) typing certificate verifying 35 or more net words per minute. Please note: For this recruitment, online typing tests will be accepted. Click here for more information about the CritiCall Dispatcher Exam . Click here to view upcoming test dates, or to make a reservation for the CritiCall Dispatcher Exam . For more information on how to obtain and submit a typing certificate, please contact the Human Resources via email to humanresources@sunnyvale.ca.gov . Under supervision and in a trainee capacity, processes emergency and non-emergency calls for service; dispatches police, fire, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and performs other related duties as assigned. DISTINGUISHING CHARACTERISTICS Public Safety Dispatcher-In-Training is the entry and trainee level in the public safety dispatcher series. Under close supervision, incumbents are trained in dispatching techniques, equipment and protocols. Work assignments change frequently in order to facilitate training. Employees are subject to daily and weekly observation reports until they demonstrate the ability to perform independently. This classification is distinguished from the higher level Public Safety Dispatcher in that the latter is the fully trained, journey level classification in the series. This is an alternately staffed classification. Public Safety Dispatcher-In-Training incumbents are required to achieve the knowledge, skills and abilities necessary to advance to the Public Safety Dispatcher level within the twelve month probationary period. Essential Job Functions (May include, but are not limited to, the following): Dispatches public safety personnel and equipment on both routine and emergency calls utilizing a computer aided dispatch system, multiple video display terminals, radio dispatching consoles, and related equipment. Answers the telephone and receives 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates a CAD system event, relays information to other jurisdictions or provides information for the caller; processes and prioritizes incoming calls. Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer safety; may initiate the reassignment of fire equipment to ensure adequate city-wide fire protection. Inquires, interprets, verifies, receives, and disseminates information from law enforcement computer networks, such as wanted persons, stolen property, vehicle registration, and all points bulletins. Provides Emergency Medical Dispatch, and Emergency Fire Dispatch, including pre-arrival and post-dispatch instructions. Provides the public with basic instructions to safeguard persons in hazardous situations prior to the arrival of trained emergency personnel. Maintains familiarity with major roads, streets, areas, and industrial and public facilities within the city limits. Maintains records of all calls received and prepares reports of critical incidents; performs routine clerical work associated with the assignment. Monitor text to 9-1-1. WORKING CONDITIONS Work is performed in a structured and often stressful work environment that includes structured breaks and lunch schedules. Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading documents and computer screens, and the ability to distinguish and interpret the meaning of colors on video display terminals. The position requires the ability to view multiple video display terminals for extended periods of time in low light. Acute hearing sufficient to distinguish and comprehend simultaneous communications from several sources is required, as is the ability to speak in a clear and distinct manner and carry on multiple conversations while distinguishing background radio communications. The need to lift, drag and push files, paper, books and documents weighing up to 10 pounds is also required. Work is performed in a confined area and incumbents wear a headset, which restricts physical movement about the work area. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Minimum Qualifications Education and Experience: The minimum qualifications for education and experience can be met in the following way: Graduation from high school or tested equivalent, AND One year of work experience providing customer service to the public. Knowledge, Skills, and Abilities Working Knowledge of: Effective customer service techniques. Some Knowledge of: Office practices, methods and equipment, including a computer and a variety of word processing and other software applications. Proper record-keeping techniques. Ability to: Learn to operate a computer-aided dispatch system with sufficient speed and accuracy to document field activity and create calls for dispatch within response criteria guidelines. Obtain essential information from reporting parties about the nature of the emergency. Learn to analyze situations accurately and take effective action to assure officer and citizen safety. Learn to accurately enter information into the computer aided dispatch system while simultaneously receiving information by phone or radio. Learn to extract information or data from multiple video terminal displays which dynamically update. Learn and apply Department of Public Safety telephone answering techniques, policies and procedures. Learn the primary roads, streets, highways, major buildings and public facilities within the city limits, and memorize names and locations. Maintain composure, exercise sound judgment, and work quickly and accurately under pressure in emergency situations. Communicate clearly and distinctly using radio and telephone equipment. Communicate clearly and concisely in English, both orally and in writing. Read and interpret policies, procedures, protocols and maps. Maintain accurate records and spell correctly. Follow oral and written instructions. Type at a rate of 35 net words per minute. Work independently and as a member of a team. Establish and maintain effective working relationships. Deal tactfully with the public and with others and ensure that the City's philosophy of excellent customer service is understood and carried out in all forms of communication. Work in a highly structured environment where all communications or work are recorded or documented as public record. Observe safety principles and work in a safe manner. Willingness to: Work any shift, on any day, including irregular hours on short notice. Complete both Emergency Fire and Medical Dispatch certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment or in accordance with an extended timeline as approved by management. Wear a uniform. License/Certificates: Possession and continued maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. Completion of a Basic Dispatcher certification course approved by the California Peace Officers Standards and Training organization (POST) within one year of appointment. Possession of a POST Public Safety Dispatcher certificate within 18 months of appointment. Completion of Emergency Medical and Fire Dispatch certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment, and subsequent continued maintenance of Emergency Medical and Fire Dispatch certification. Application and Selection Process This is a continuous recruitment which may close at any time. If you are interested in this opportunity, please submit a complete City of Sunnyvale application with responses to the supplemental questions, a current (dated within one year of application) passing CritiCall Exam, and a current (dated within one year of application) typing certificate verifying at least 35 net words per minute, to the Department of Human Resources. Please note: For this recruitment, online typing tests will be accepted. Click here for more information about the CritiCall Dispatcher Exam . Click here to view upcoming test dates, or to make a reservation for the CritiCall Dispatcher Exam . For more information on how to obtain and submit a typing certificate, please contact the Human Resources via email to humanresources@sunnyvale.ca.gov . Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted online through the City's employment page at Sunnyvale.ca.gov , Search: 'CITY JOBS'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be screened based on the minimum qualifications of this position. Based upon a review of the application materials, qualified candidates with complete applications will be invited to an initial interview. Those candidates who pass the initial interview will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, psychological exam, as well as medical exam(s) including an alcohol/drug screening administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION This position is represented by the Communications Officers Association (COA) The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), religious creed, color, sex (includes gender, gender identity, gender expression, transgender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnicity, national origin, ancestry, citizenship status, military and veteran status, marital status, family relationship, age, medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Communication Officers Association Benefits COA Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Description PUBLIC SAFETY DISPATCHER-IN-TRAINING Regular Full-Time Employment Opportunity This recruitment is open on a continuous basis and selections may be made at any time within the process. It is recommended to apply immediately. A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions, a current (dated within one year of application) passing CritiCall exam, and a current (dated within one year of application) typing certificate verifying 35 or more net words per minute. Please note: For this recruitment, online typing tests will be accepted. Click here for more information about the CritiCall Dispatcher Exam . Click here to view upcoming test dates, or to make a reservation for the CritiCall Dispatcher Exam . For more information on how to obtain and submit a typing certificate, please contact the Human Resources via email to humanresources@sunnyvale.ca.gov . Under supervision and in a trainee capacity, processes emergency and non-emergency calls for service; dispatches police, fire, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and performs other related duties as assigned. DISTINGUISHING CHARACTERISTICS Public Safety Dispatcher-In-Training is the entry and trainee level in the public safety dispatcher series. Under close supervision, incumbents are trained in dispatching techniques, equipment and protocols. Work assignments change frequently in order to facilitate training. Employees are subject to daily and weekly observation reports until they demonstrate the ability to perform independently. This classification is distinguished from the higher level Public Safety Dispatcher in that the latter is the fully trained, journey level classification in the series. This is an alternately staffed classification. Public Safety Dispatcher-In-Training incumbents are required to achieve the knowledge, skills and abilities necessary to advance to the Public Safety Dispatcher level within the twelve month probationary period. Essential Job Functions (May include, but are not limited to, the following): Dispatches public safety personnel and equipment on both routine and emergency calls utilizing a computer aided dispatch system, multiple video display terminals, radio dispatching consoles, and related equipment. Answers the telephone and receives 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates a CAD system event, relays information to other jurisdictions or provides information for the caller; processes and prioritizes incoming calls. Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer safety; may initiate the reassignment of fire equipment to ensure adequate city-wide fire protection. Inquires, interprets, verifies, receives, and disseminates information from law enforcement computer networks, such as wanted persons, stolen property, vehicle registration, and all points bulletins. Provides Emergency Medical Dispatch, and Emergency Fire Dispatch, including pre-arrival and post-dispatch instructions. Provides the public with basic instructions to safeguard persons in hazardous situations prior to the arrival of trained emergency personnel. Maintains familiarity with major roads, streets, areas, and industrial and public facilities within the city limits. Maintains records of all calls received and prepares reports of critical incidents; performs routine clerical work associated with the assignment. Monitor text to 9-1-1. WORKING CONDITIONS Work is performed in a structured and often stressful work environment that includes structured breaks and lunch schedules. Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading documents and computer screens, and the ability to distinguish and interpret the meaning of colors on video display terminals. The position requires the ability to view multiple video display terminals for extended periods of time in low light. Acute hearing sufficient to distinguish and comprehend simultaneous communications from several sources is required, as is the ability to speak in a clear and distinct manner and carry on multiple conversations while distinguishing background radio communications. The need to lift, drag and push files, paper, books and documents weighing up to 10 pounds is also required. Work is performed in a confined area and incumbents wear a headset, which restricts physical movement about the work area. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Minimum Qualifications Education and Experience: The minimum qualifications for education and experience can be met in the following way: Graduation from high school or tested equivalent, AND One year of work experience providing customer service to the public. Knowledge, Skills, and Abilities Working Knowledge of: Effective customer service techniques. Some Knowledge of: Office practices, methods and equipment, including a computer and a variety of word processing and other software applications. Proper record-keeping techniques. Ability to: Learn to operate a computer-aided dispatch system with sufficient speed and accuracy to document field activity and create calls for dispatch within response criteria guidelines. Obtain essential information from reporting parties about the nature of the emergency. Learn to analyze situations accurately and take effective action to assure officer and citizen safety. Learn to accurately enter information into the computer aided dispatch system while simultaneously receiving information by phone or radio. Learn to extract information or data from multiple video terminal displays which dynamically update. Learn and apply Department of Public Safety telephone answering techniques, policies and procedures. Learn the primary roads, streets, highways, major buildings and public facilities within the city limits, and memorize names and locations. Maintain composure, exercise sound judgment, and work quickly and accurately under pressure in emergency situations. Communicate clearly and distinctly using radio and telephone equipment. Communicate clearly and concisely in English, both orally and in writing. Read and interpret policies, procedures, protocols and maps. Maintain accurate records and spell correctly. Follow oral and written instructions. Type at a rate of 35 net words per minute. Work independently and as a member of a team. Establish and maintain effective working relationships. Deal tactfully with the public and with others and ensure that the City's philosophy of excellent customer service is understood and carried out in all forms of communication. Work in a highly structured environment where all communications or work are recorded or documented as public record. Observe safety principles and work in a safe manner. Willingness to: Work any shift, on any day, including irregular hours on short notice. Complete both Emergency Fire and Medical Dispatch certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment or in accordance with an extended timeline as approved by management. Wear a uniform. License/Certificates: Possession and continued maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. Completion of a Basic Dispatcher certification course approved by the California Peace Officers Standards and Training organization (POST) within one year of appointment. Possession of a POST Public Safety Dispatcher certificate within 18 months of appointment. Completion of Emergency Medical and Fire Dispatch certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment, and subsequent continued maintenance of Emergency Medical and Fire Dispatch certification. Application and Selection Process This is a continuous recruitment which may close at any time. If you are interested in this opportunity, please submit a complete City of Sunnyvale application with responses to the supplemental questions, a current (dated within one year of application) passing CritiCall Exam, and a current (dated within one year of application) typing certificate verifying at least 35 net words per minute, to the Department of Human Resources. Please note: For this recruitment, online typing tests will be accepted. Click here for more information about the CritiCall Dispatcher Exam . Click here to view upcoming test dates, or to make a reservation for the CritiCall Dispatcher Exam . For more information on how to obtain and submit a typing certificate, please contact the Human Resources via email to humanresources@sunnyvale.ca.gov . Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted online through the City's employment page at Sunnyvale.ca.gov , Search: 'CITY JOBS'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be screened based on the minimum qualifications of this position. Based upon a review of the application materials, qualified candidates with complete applications will be invited to an initial interview. Those candidates who pass the initial interview will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, psychological exam, as well as medical exam(s) including an alcohol/drug screening administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION This position is represented by the Communications Officers Association (COA) The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), religious creed, color, sex (includes gender, gender identity, gender expression, transgender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnicity, national origin, ancestry, citizenship status, military and veteran status, marital status, family relationship, age, medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Communication Officers Association Benefits COA Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: Continuous
Entry-level Dispatchers will start at $33.50 per hour. P ublic Safety Dispatchers designated as a Communications Training Officer will be paid an additional six percent (6%) of the employee's base rate of pay. Tactical Dispatchers on SWAT earn 1.5% collateral pay. Make a difference in your community as a Public Safety Dispatcher and join a first-class department who embodies integrity, quality service, accountability and respect. Public Safety Dispatchers are the primary link between the public and police officers receiving 9-1-1 emergency and non-emergency calls. All Dispatchers will be hired as a Public Safety Dispatcher I and promoted to a Public Safety Dispatcher II after successfully passing training and probation. Find more information here: Public Safety Dispatcher I Public Safety Dispatcher II Your Impact : Evaluate incoming calls to determine the appropriate action. Receive and dispatch calls for the Animal Services Operation. Work Environment: The position is required to work a "3/12 schedule" (three 12-hour shifts) per week. This includes working the graveyard shift. Structured work environment with pre-scheduled meals and rest breaks. Official uniforms must be worn. Chain of command oriented. Minimum Qualifications: Typing Ability: Net speed of 40 wpm High school diploma or equivalent. Prior public safety dispatch experience preferred, or any combination of education and experience that provides equivalent knowledge, skills and abilities. Successful completion of City of Irvine/POST certified dispatch training program is required after hire. Looking for: Exceptional customer service and communication skills. Team-oriented individuals. Ability to work alternating schedules. Ability to remain calm and focused in high stress environments. Desire to make a difference by helping others. *Public Safety Dispatchers are required to work holidays and weekends, as well as rotate through evening, night, and early morning shifts. All applicants must be able to pass the Public Safety background check process. This includes, but is not limited to, the review of: legal documents, police and driving records, credit profile, motor vehicle insurance, vehicle operation, prior employment records, and performance reviews. Information about the public safety background process may be found at our Police Department Employment page. The City Irvine is recognized as one of America's Best Places to Live, according to Money Magazine . The City of Irvine has the distinction of being one of the safest cities in the United States with a population of more than 100,000, based upon FBI statistics on violent crime. Your Team The Public Safety Department is a full-service public safety agency that provides several special program areas including Emergency Management, Crime Prevention, DARE, School Resource Officer, K-9s, Traffic Enforcement, Commercial Vehicle Enforcement, General Investigation, Crime Scene Investigation, Special Investigation (vice & narcotics), and the Special Weapons and Tactics Team (SWAT). The Process The selection process will include an examination and conduct a background investigation prior to appointment. This recruitment may establish an eligibility list to fill future positions in similar and/or lower classifications within the organization. Equal Opportunity Employer The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation. Closing Date/Time:
Mar 08, 2024
Full Time
Entry-level Dispatchers will start at $33.50 per hour. P ublic Safety Dispatchers designated as a Communications Training Officer will be paid an additional six percent (6%) of the employee's base rate of pay. Tactical Dispatchers on SWAT earn 1.5% collateral pay. Make a difference in your community as a Public Safety Dispatcher and join a first-class department who embodies integrity, quality service, accountability and respect. Public Safety Dispatchers are the primary link between the public and police officers receiving 9-1-1 emergency and non-emergency calls. All Dispatchers will be hired as a Public Safety Dispatcher I and promoted to a Public Safety Dispatcher II after successfully passing training and probation. Find more information here: Public Safety Dispatcher I Public Safety Dispatcher II Your Impact : Evaluate incoming calls to determine the appropriate action. Receive and dispatch calls for the Animal Services Operation. Work Environment: The position is required to work a "3/12 schedule" (three 12-hour shifts) per week. This includes working the graveyard shift. Structured work environment with pre-scheduled meals and rest breaks. Official uniforms must be worn. Chain of command oriented. Minimum Qualifications: Typing Ability: Net speed of 40 wpm High school diploma or equivalent. Prior public safety dispatch experience preferred, or any combination of education and experience that provides equivalent knowledge, skills and abilities. Successful completion of City of Irvine/POST certified dispatch training program is required after hire. Looking for: Exceptional customer service and communication skills. Team-oriented individuals. Ability to work alternating schedules. Ability to remain calm and focused in high stress environments. Desire to make a difference by helping others. *Public Safety Dispatchers are required to work holidays and weekends, as well as rotate through evening, night, and early morning shifts. All applicants must be able to pass the Public Safety background check process. This includes, but is not limited to, the review of: legal documents, police and driving records, credit profile, motor vehicle insurance, vehicle operation, prior employment records, and performance reviews. Information about the public safety background process may be found at our Police Department Employment page. The City Irvine is recognized as one of America's Best Places to Live, according to Money Magazine . The City of Irvine has the distinction of being one of the safest cities in the United States with a population of more than 100,000, based upon FBI statistics on violent crime. Your Team The Public Safety Department is a full-service public safety agency that provides several special program areas including Emergency Management, Crime Prevention, DARE, School Resource Officer, K-9s, Traffic Enforcement, Commercial Vehicle Enforcement, General Investigation, Crime Scene Investigation, Special Investigation (vice & narcotics), and the Special Weapons and Tactics Team (SWAT). The Process The selection process will include an examination and conduct a background investigation prior to appointment. This recruitment may establish an eligibility list to fill future positions in similar and/or lower classifications within the organization. Equal Opportunity Employer The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation. Closing Date/Time:
CITY OF SUNNYVALE, CA
Sunnyvale, California, United States
Description PUBLIC SAFETY DISPATCHER - LATERAL Regular Full Time Employment Opportunity A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions, and a current (dated within one year of application) typing certificate verifying 35 or more net words per minute. Please note: For this recruitment, online OR in-person typing tests will be accepted. This open/continuous recruitment may close without notice, the next application review will be March 15, 2024. For more information on how to obtain and submit a typing certificate, please contact the Human Resources front desk at (408) 730-7490 or via email to recruitments@sunnyvale.ca.gov . Under general supervision of the Senior Public Safety Dispatcher, processes emergency and non-emergency calls for service; dispatches police, fire, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and performs related work as required. Distinguishing Characteristics The position of Public Safety Dispatcher is a fully qualified journey-level technical classification. This classification differs from the lower-level classification of Public Safety Dispatcher-In-Training in that the Public Safety Dispatcher-In-Training is the entry level classification whereby incumbents are learning to perform the duties of the classification. It is further distinguished from the higher-level classification of Senior Public Safety Dispatcher in that the Senior Public Safety Dispatcher has supervisory responsibility. Essential Job Functions (May include, but are not limited to, the following): Answers the telephone and receives 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates computer aided dispatch (CAD) system event; relays information to other jurisdictions or provides pre-arrival and post-dispatch instructions to the caller; processes and prioritizes incoming calls. Dispatches fire, police, medical and animal control personnel and equipment on both routine and emergency calls utilizing a CAD system, multiple video display terminals, radio dispatching consoles and related equipment. Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer safety; may participate in the reassignment of fire equipment to ensure adequate city-wide fire protection. Provides operational support for police, fire, and medical operations including warrant checks and confirmations, tow requests, and facilitation of outside agency assistance and mutual aid request. Provides Emergency Medical dispatch, and Emergency Fire dispatch, including pre-arrival and post-dispatch instructions. Maintains familiarity with major roads, streets, areas, and industrial and public facilities within the city limits. Maintains records of all calls received and prepares reports of critical incidents; performs routine clerical work associated with the assignment. Monitor Text to 9-1-1. May provide one-on-one dispatcher operational training. WORKING CONDITIONS Work is performed in a structured and often stressful work environment that includes structured breaks and lunch schedules. Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading documents and computer screens, and the ability to distinguish and interpret the meaning of colors on video display terminals. The position requires the ability to view multiple video display terminals for extended periods of time in low light. Acute hearing sufficient to distinguish and comprehend simultaneous communications from several sources is required, as is the ability to speak in a clear and distinct manner and carry on multiple conversations while distinguishing background radio communications. The need to lift, drag and push files, paper, books and documents weighing up to 10 pounds is also required. Work is performed in a confined area and incumbents wear a headset, which restricts physical movement about the work area. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Minimum Qualifications Education and Experience: The minimum qualifications for education and experience can be met in the following way: Graduation from high school or tested equivalent; AND Two years of experience dispatching police and/or fire services for a public safety agency utilizing contemporary dispatching technical tools, including computer aided dispatching systems; OR Successful completion of probation as a Public Safety Dispatcher-in-Training with the City of Sunnyvale. Knowledge of: Police, fire, medical and/or animal control call processing protocols, dispatching and emergency procedures. Contemporary dispatching technical tools and equipment, including computer aided dispatching systems. Primary roads, streets, highways, major buildings and public facilities within the city limits. Methods and techniques for responding to calls for emergency service. Office methods, procedures, software and equipment. Police and fire codes, including California Penal Code, Vehicle Code and Sunnyvale Municipal Code. Proper record-keeping techniques. Principles of customer service. Ability to: Operate a computer-aided dispatch system with sufficient speed and accuracy to document field activity and create calls for dispatch within response criteria guidelines. Analyze situations quickly and accurately and take effective action to assure officer and citizen safety. Accurately enter information into the computer aided dispatch system while simultaneously receiving information by phone or radio. Extract information or data from multiple video terminal displays which dynamically update. Apply Department of Public Safety telephone answering techniques, policies and procedures. Memorize street names and locations. Type at a rate of 35 net words per minute. Work in a highly structured environment where all communications and work are recorded or documented as public record. Maintain composure and work effectively under pressure. Carry on multiple conversations while distinguishing background radio communication. Operate a computer using word processing and business software and other office equipment. Understand and follow written and oral instructions. Communicate effectively, both orally and in writing. Establish and maintain and promote positive and effective working relationships with employees, other agencies and the public. Demonstrate initiative and exercise good judgment in the performance of duties. Work independently and as a team member; recognize and set priorities and meet deadlines. Observe safety principles and work in a safe manner. Willingness to: Work any shift, on any day, including irregular hours on short notice. Complete Fire and Medical certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment or in accordance with an extended time-line as approved by management. Wear a uniform. License/Certificates: Possession and continued maintenance of a valid class C California driver's license or the ability to provide alternative transportation as approved by the appointing authority and a safe driving record. Possession of a California Peace Officers Standards and Training (POST) Basic Dispatch certificate within one year of appointment. Completion of Emergency Medical and Fire Dispatch certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment, and subsequent continued maintenance of Emergency Medical and Fire Dispatch certification. DESIRABLE QUALIFICATIONS Possession of Emergency Fire Dispatch and Emergency Medical Dispatch certification course at hire. Possession of POST Dispatch certificate. Application and Selection Process If you are interested in this opportunity, please submit a complete City of Sunnyvale application with responses to the supplemental questions and a current (dated within one year) typing certificate verifying at least 35 net words per minute (online typing tests are accepted) to the Department of Human Resources (postmarks or faxes are not accepted). This open/continuous recruitment may close without notice, the next application review will be March 15, 2024. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at Sunnyvale.ca.gov , Search: 'CITY JOBS'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral examination. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Candidates who receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Positions in this job classification are represented by the Communications Officers Association (COA). The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), religious creed, color, sex (includes gender, gender identity, gender expression, transgender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnicity, national origin, ancestry, citizenship status, military and veteran status, marital status, family relationship, age, medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application Summary of Communication Officers Association Benefits COA Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Description PUBLIC SAFETY DISPATCHER - LATERAL Regular Full Time Employment Opportunity A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions, and a current (dated within one year of application) typing certificate verifying 35 or more net words per minute. Please note: For this recruitment, online OR in-person typing tests will be accepted. This open/continuous recruitment may close without notice, the next application review will be March 15, 2024. For more information on how to obtain and submit a typing certificate, please contact the Human Resources front desk at (408) 730-7490 or via email to recruitments@sunnyvale.ca.gov . Under general supervision of the Senior Public Safety Dispatcher, processes emergency and non-emergency calls for service; dispatches police, fire, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and performs related work as required. Distinguishing Characteristics The position of Public Safety Dispatcher is a fully qualified journey-level technical classification. This classification differs from the lower-level classification of Public Safety Dispatcher-In-Training in that the Public Safety Dispatcher-In-Training is the entry level classification whereby incumbents are learning to perform the duties of the classification. It is further distinguished from the higher-level classification of Senior Public Safety Dispatcher in that the Senior Public Safety Dispatcher has supervisory responsibility. Essential Job Functions (May include, but are not limited to, the following): Answers the telephone and receives 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates computer aided dispatch (CAD) system event; relays information to other jurisdictions or provides pre-arrival and post-dispatch instructions to the caller; processes and prioritizes incoming calls. Dispatches fire, police, medical and animal control personnel and equipment on both routine and emergency calls utilizing a CAD system, multiple video display terminals, radio dispatching consoles and related equipment. Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer safety; may participate in the reassignment of fire equipment to ensure adequate city-wide fire protection. Provides operational support for police, fire, and medical operations including warrant checks and confirmations, tow requests, and facilitation of outside agency assistance and mutual aid request. Provides Emergency Medical dispatch, and Emergency Fire dispatch, including pre-arrival and post-dispatch instructions. Maintains familiarity with major roads, streets, areas, and industrial and public facilities within the city limits. Maintains records of all calls received and prepares reports of critical incidents; performs routine clerical work associated with the assignment. Monitor Text to 9-1-1. May provide one-on-one dispatcher operational training. WORKING CONDITIONS Work is performed in a structured and often stressful work environment that includes structured breaks and lunch schedules. Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading documents and computer screens, and the ability to distinguish and interpret the meaning of colors on video display terminals. The position requires the ability to view multiple video display terminals for extended periods of time in low light. Acute hearing sufficient to distinguish and comprehend simultaneous communications from several sources is required, as is the ability to speak in a clear and distinct manner and carry on multiple conversations while distinguishing background radio communications. The need to lift, drag and push files, paper, books and documents weighing up to 10 pounds is also required. Work is performed in a confined area and incumbents wear a headset, which restricts physical movement about the work area. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Minimum Qualifications Education and Experience: The minimum qualifications for education and experience can be met in the following way: Graduation from high school or tested equivalent; AND Two years of experience dispatching police and/or fire services for a public safety agency utilizing contemporary dispatching technical tools, including computer aided dispatching systems; OR Successful completion of probation as a Public Safety Dispatcher-in-Training with the City of Sunnyvale. Knowledge of: Police, fire, medical and/or animal control call processing protocols, dispatching and emergency procedures. Contemporary dispatching technical tools and equipment, including computer aided dispatching systems. Primary roads, streets, highways, major buildings and public facilities within the city limits. Methods and techniques for responding to calls for emergency service. Office methods, procedures, software and equipment. Police and fire codes, including California Penal Code, Vehicle Code and Sunnyvale Municipal Code. Proper record-keeping techniques. Principles of customer service. Ability to: Operate a computer-aided dispatch system with sufficient speed and accuracy to document field activity and create calls for dispatch within response criteria guidelines. Analyze situations quickly and accurately and take effective action to assure officer and citizen safety. Accurately enter information into the computer aided dispatch system while simultaneously receiving information by phone or radio. Extract information or data from multiple video terminal displays which dynamically update. Apply Department of Public Safety telephone answering techniques, policies and procedures. Memorize street names and locations. Type at a rate of 35 net words per minute. Work in a highly structured environment where all communications and work are recorded or documented as public record. Maintain composure and work effectively under pressure. Carry on multiple conversations while distinguishing background radio communication. Operate a computer using word processing and business software and other office equipment. Understand and follow written and oral instructions. Communicate effectively, both orally and in writing. Establish and maintain and promote positive and effective working relationships with employees, other agencies and the public. Demonstrate initiative and exercise good judgment in the performance of duties. Work independently and as a team member; recognize and set priorities and meet deadlines. Observe safety principles and work in a safe manner. Willingness to: Work any shift, on any day, including irregular hours on short notice. Complete Fire and Medical certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment or in accordance with an extended time-line as approved by management. Wear a uniform. License/Certificates: Possession and continued maintenance of a valid class C California driver's license or the ability to provide alternative transportation as approved by the appointing authority and a safe driving record. Possession of a California Peace Officers Standards and Training (POST) Basic Dispatch certificate within one year of appointment. Completion of Emergency Medical and Fire Dispatch certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment, and subsequent continued maintenance of Emergency Medical and Fire Dispatch certification. DESIRABLE QUALIFICATIONS Possession of Emergency Fire Dispatch and Emergency Medical Dispatch certification course at hire. Possession of POST Dispatch certificate. Application and Selection Process If you are interested in this opportunity, please submit a complete City of Sunnyvale application with responses to the supplemental questions and a current (dated within one year) typing certificate verifying at least 35 net words per minute (online typing tests are accepted) to the Department of Human Resources (postmarks or faxes are not accepted). This open/continuous recruitment may close without notice, the next application review will be March 15, 2024. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at Sunnyvale.ca.gov , Search: 'CITY JOBS'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral examination. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Candidates who receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Positions in this job classification are represented by the Communications Officers Association (COA). The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), religious creed, color, sex (includes gender, gender identity, gender expression, transgender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnicity, national origin, ancestry, citizenship status, military and veteran status, marital status, family relationship, age, medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application Summary of Communication Officers Association Benefits COA Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: Continuous
Contra Costa County, CA
Pleasant Hill, California, United States
The Position Bargaining Unit: IAFF Local 1230 Shift: 24-hour Kelly schedule Location: Pleasant Hill, CA Hybrid/Remote: No ***This is a continuous recruitment*** Recruitment can close at any time Qualified candidates are encouraged to apply immediately Why join the Contra Costa County Communications Division? The Communications Division operates the 911 system for nearly all fire, emergency, and medical calls County-wide and manages the dispatch of first responders to 141,000 fire and EMS incidents annually. The Fire District Dispatcher is responsible for providing general information to the public and screening calls using established Emergency Medical Dispatch (EMD) protocols and dispatching fire apparatus staff to emergency situations. The District is an "all-hazards" organization providing fire suppression, First Responder Advanced Life Support (ALS) emergency medical services as well as 911 emergency ambulance transport services for over two-thirds of the county, technical rescue, marine firefighting, and water rescue. Ranking among the larger California fire agencies, the Contra Costa County Fire Protection District is a well-equipped, full-service fire agency. We are looking for someone who is: Able to multi-task and triage incoming calls and radio communications. A strong communicator with excellent interpersonal skills who knows how to talk to people, elicit pertinent information, and remain calm in stressful situations. Committed to career-long learning, and has the ability to receive constructive feedback and apply it in your future work. Adaptable to learning new technology and has excellent computer skills. Flexible, highly motivated, mature, and willing to work 24-hour shifts, weekends, and holidays. A team player who understands and embraces TEAMWORK! What you will typically be responsible for: Receiving routine and emergency calls for Fire and Medical services. Processing calls using Medical Protocol Dispatch Systems (MPDS). Providing pre-arrival instructions to callers (i.e. CPR, childbirth, choking). Transmitting messages by operating telecommunications and computer equipment. Maintaining an accurate record of the location and current status of emergency response field units. Maintaining radio contact with field units and enforcing proper channel control, with discipline and courtesy. Selecting emergency response field units in accordance with established user agency policies and procedures. A few reasons you might love this job: You’ll be a part of an AMAZING team of dispatchers that take pride in their work. The 24-hour work schedule allows for more time with your family. We are a team of the “best of the best” dispatchers in Northern California. You’ll have the opportunity to respond to the field as a part of our Incident Dispatch Team. A few challenges you might face in this job : Getting acclimated to the 24-hour Kelly schedule. Adjusting to a new or different way of dispatching fire and medical units. Learning a new CAD system, EMD protocols, and new geographical area. Competencies Required: Decision Making : Choosing optimal courses of action in a timely manner Innovative Problem Solving : Identifying and analyzing problems in order to propose new ways to do business Professional & Technical Expertise : Applying technical subject matter to the job Adaptability : Responding positively to change and modifying behavior as the situation requires Attention to Detail : Focusing on the details of work content, work steps, and final work products Handling Stress : Maintaining emotional stability and self-control under pressure, challenge, or adversity Professional Integrity & Ethics : Displaying honesty, adherence to principles, and personal accountability Self-Management : Showing personal organization, self-discipline, and dependability Informing : Proactively obtaining and sharing information Listening : Fully comprehending spoken communication Interpersonal Savvy : Considering and responding appropriately to the needs and feelings of others in different situations Teamwork : Collaborating with others to achieve shared goals To read the complete job description, please visit the website: https://www.governmentjobs.com/careers/contracosta/classspecs/3969?keywords=fire%20district%20dispatcher&pagetype=classSpecifications This is a continuous recruitment process; eligible candidates may remain on the eligible list for twelve months. Minimum Qualifications License Required: Possession of a valid California Motor Vehicle Operator’s License. Out of state valid motor vehicle operator’s license will be accepted during the application process. Education: Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate. Experience: Two (2) years of full-time (or the equivalent of full-time) experience within the last three (3) years,operating 9-1-1 telephones, Computer-Aided Dispatch (CAD), and radio communications equipment while dispatching public safety emergency services. Performance Requirement: Ability to type at a speed of not less than 30words per minute ata PC terminal. Other Requirement: Must pass a thorough background investigation and medical screening prior to employment. Desirable: Certification as an Emergency Medical Dispatcher (EMD) Selection Process Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. CritiCall Performance Assessment: Candidates that meet the minimum qualifications will be invited to participate in the CritiCall Performance Assessment. CritiCall is designed to measure applicant's knowledge, skills, and abilities to complete exercises that replicate some aspect of the job. The examination may be timed and include the following physical examinations: decision making, data entry, call summarization, memory recall, prioritization, map reading, verbal ability, reasoning ability, and perceptual ability. Candidates must receive a passing score, in order to be ranked on the employment list. Note, we do NOT accept CritiCall results from other agencies. Candidates must participate in the CritiCall with Contra Costa County and achieve passing scores in order to advance in the recruitment process. Test information is available by visiting the vendor's website at: CritiCall and Dispatcher Applicant: F.A.Q . Candidates are only permitted to participate in the CritiCall Performance assessment once every 6 months. (Qualifying) (Weighted 75%) Written Assessment: Candidates that pass the required CritiCall assessment will be invited to participate in the eSkill Written Assessment. eSkill is designed to measure applicant's knowledge, skills, and abilities to complete exercises that replicate some aspect of the job; as well as measure candidates' competencies as they relate to the Fire District Dispatcher classification. These may include, but are not limited to: Self-Management, Listening, Building & Maintaining Relationships, Handling Stress, Establishing Credibility, and Decision Making. The assessment will be timed. Candidates must receive a passing score in order to be ranked on the employment list. (Weighted 25%) The assessments will be administered remotely using a computer. You will need access to a reliable internet connection and a computer to participate in the assessments. TENTATIVE EXAM DATES For applications received between 2/24/24 - 3/24/24 CritiCall Assessment (remote): 4/1/24 - 4/5/24 eSkill Assessment (remote): 4/8/24 - 4/11/24 For applications received between 3/25/24 - 4/21/24 CritiCall Assessment (remote): 4/29/24 - 5/3/24 eSkill Assessment (remote): 5/6/24 - 5/9/24 For applications received between 4/22/24 - 5/26/24 CritiCall Assessment (remote): 6/3/24 - 6/7/24 eSkill Assessment (remote): 6/10/24 - 6/13/24 For applications received between 5/27/24 - 6/23/24 CritiCall Assessment (remote): 7/1/24 - 7/5/24 eSkill Assessment (remote): 7/8/24 - 7/11/24 For applications received between 6/24/24 - 7/21/24 CritiCall Assessment (remote): 7/29/24 - 8/2/24 eSkill Assessment (remote): 8/5/24 - 8/8/24 For applications received between 7/22/24 - 8/25/24 CritiCall Assessment (remote): 9/2/24 - 9/6/24 eSkill Assessment (remote): 9/9/24 - 9/12/24 For applications received between 8/26/24 - 9/22/24 CritiCall Assessment (remote): 9/30/24 - 10/4/24 eSkill Assessment (remote): 10/7/24 - 10/10/24 For applications received between 9/23/24 - 10/20/24 CritiCall Assessment (remote): 10/28/24 - 11/1/24 eSkill Assessment (remote): 11/4/24 - 11/7/24 For applications received between 10/21/24 - 11/17/24 CritiCall Assessment (remote): 11/25/24 - 11/30/24 eSkill Assessment (remote): 12/2/24 - 12/5/24 For applications received between 11/18/24 - 12/15/24 CritiCall Assessment (remote): 12/23/24 - 12/28/24 eSkill Assessment (remote): 12/30/24 - 1/3/25 The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment-specific questions, please contact Elizabeth Loud at eloud@cccfpd.org. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at 1 855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: Continuous
Mar 07, 2024
Full Time
The Position Bargaining Unit: IAFF Local 1230 Shift: 24-hour Kelly schedule Location: Pleasant Hill, CA Hybrid/Remote: No ***This is a continuous recruitment*** Recruitment can close at any time Qualified candidates are encouraged to apply immediately Why join the Contra Costa County Communications Division? The Communications Division operates the 911 system for nearly all fire, emergency, and medical calls County-wide and manages the dispatch of first responders to 141,000 fire and EMS incidents annually. The Fire District Dispatcher is responsible for providing general information to the public and screening calls using established Emergency Medical Dispatch (EMD) protocols and dispatching fire apparatus staff to emergency situations. The District is an "all-hazards" organization providing fire suppression, First Responder Advanced Life Support (ALS) emergency medical services as well as 911 emergency ambulance transport services for over two-thirds of the county, technical rescue, marine firefighting, and water rescue. Ranking among the larger California fire agencies, the Contra Costa County Fire Protection District is a well-equipped, full-service fire agency. We are looking for someone who is: Able to multi-task and triage incoming calls and radio communications. A strong communicator with excellent interpersonal skills who knows how to talk to people, elicit pertinent information, and remain calm in stressful situations. Committed to career-long learning, and has the ability to receive constructive feedback and apply it in your future work. Adaptable to learning new technology and has excellent computer skills. Flexible, highly motivated, mature, and willing to work 24-hour shifts, weekends, and holidays. A team player who understands and embraces TEAMWORK! What you will typically be responsible for: Receiving routine and emergency calls for Fire and Medical services. Processing calls using Medical Protocol Dispatch Systems (MPDS). Providing pre-arrival instructions to callers (i.e. CPR, childbirth, choking). Transmitting messages by operating telecommunications and computer equipment. Maintaining an accurate record of the location and current status of emergency response field units. Maintaining radio contact with field units and enforcing proper channel control, with discipline and courtesy. Selecting emergency response field units in accordance with established user agency policies and procedures. A few reasons you might love this job: You’ll be a part of an AMAZING team of dispatchers that take pride in their work. The 24-hour work schedule allows for more time with your family. We are a team of the “best of the best” dispatchers in Northern California. You’ll have the opportunity to respond to the field as a part of our Incident Dispatch Team. A few challenges you might face in this job : Getting acclimated to the 24-hour Kelly schedule. Adjusting to a new or different way of dispatching fire and medical units. Learning a new CAD system, EMD protocols, and new geographical area. Competencies Required: Decision Making : Choosing optimal courses of action in a timely manner Innovative Problem Solving : Identifying and analyzing problems in order to propose new ways to do business Professional & Technical Expertise : Applying technical subject matter to the job Adaptability : Responding positively to change and modifying behavior as the situation requires Attention to Detail : Focusing on the details of work content, work steps, and final work products Handling Stress : Maintaining emotional stability and self-control under pressure, challenge, or adversity Professional Integrity & Ethics : Displaying honesty, adherence to principles, and personal accountability Self-Management : Showing personal organization, self-discipline, and dependability Informing : Proactively obtaining and sharing information Listening : Fully comprehending spoken communication Interpersonal Savvy : Considering and responding appropriately to the needs and feelings of others in different situations Teamwork : Collaborating with others to achieve shared goals To read the complete job description, please visit the website: https://www.governmentjobs.com/careers/contracosta/classspecs/3969?keywords=fire%20district%20dispatcher&pagetype=classSpecifications This is a continuous recruitment process; eligible candidates may remain on the eligible list for twelve months. Minimum Qualifications License Required: Possession of a valid California Motor Vehicle Operator’s License. Out of state valid motor vehicle operator’s license will be accepted during the application process. Education: Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate. Experience: Two (2) years of full-time (or the equivalent of full-time) experience within the last three (3) years,operating 9-1-1 telephones, Computer-Aided Dispatch (CAD), and radio communications equipment while dispatching public safety emergency services. Performance Requirement: Ability to type at a speed of not less than 30words per minute ata PC terminal. Other Requirement: Must pass a thorough background investigation and medical screening prior to employment. Desirable: Certification as an Emergency Medical Dispatcher (EMD) Selection Process Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. CritiCall Performance Assessment: Candidates that meet the minimum qualifications will be invited to participate in the CritiCall Performance Assessment. CritiCall is designed to measure applicant's knowledge, skills, and abilities to complete exercises that replicate some aspect of the job. The examination may be timed and include the following physical examinations: decision making, data entry, call summarization, memory recall, prioritization, map reading, verbal ability, reasoning ability, and perceptual ability. Candidates must receive a passing score, in order to be ranked on the employment list. Note, we do NOT accept CritiCall results from other agencies. Candidates must participate in the CritiCall with Contra Costa County and achieve passing scores in order to advance in the recruitment process. Test information is available by visiting the vendor's website at: CritiCall and Dispatcher Applicant: F.A.Q . Candidates are only permitted to participate in the CritiCall Performance assessment once every 6 months. (Qualifying) (Weighted 75%) Written Assessment: Candidates that pass the required CritiCall assessment will be invited to participate in the eSkill Written Assessment. eSkill is designed to measure applicant's knowledge, skills, and abilities to complete exercises that replicate some aspect of the job; as well as measure candidates' competencies as they relate to the Fire District Dispatcher classification. These may include, but are not limited to: Self-Management, Listening, Building & Maintaining Relationships, Handling Stress, Establishing Credibility, and Decision Making. The assessment will be timed. Candidates must receive a passing score in order to be ranked on the employment list. (Weighted 25%) The assessments will be administered remotely using a computer. You will need access to a reliable internet connection and a computer to participate in the assessments. TENTATIVE EXAM DATES For applications received between 2/24/24 - 3/24/24 CritiCall Assessment (remote): 4/1/24 - 4/5/24 eSkill Assessment (remote): 4/8/24 - 4/11/24 For applications received between 3/25/24 - 4/21/24 CritiCall Assessment (remote): 4/29/24 - 5/3/24 eSkill Assessment (remote): 5/6/24 - 5/9/24 For applications received between 4/22/24 - 5/26/24 CritiCall Assessment (remote): 6/3/24 - 6/7/24 eSkill Assessment (remote): 6/10/24 - 6/13/24 For applications received between 5/27/24 - 6/23/24 CritiCall Assessment (remote): 7/1/24 - 7/5/24 eSkill Assessment (remote): 7/8/24 - 7/11/24 For applications received between 6/24/24 - 7/21/24 CritiCall Assessment (remote): 7/29/24 - 8/2/24 eSkill Assessment (remote): 8/5/24 - 8/8/24 For applications received between 7/22/24 - 8/25/24 CritiCall Assessment (remote): 9/2/24 - 9/6/24 eSkill Assessment (remote): 9/9/24 - 9/12/24 For applications received between 8/26/24 - 9/22/24 CritiCall Assessment (remote): 9/30/24 - 10/4/24 eSkill Assessment (remote): 10/7/24 - 10/10/24 For applications received between 9/23/24 - 10/20/24 CritiCall Assessment (remote): 10/28/24 - 11/1/24 eSkill Assessment (remote): 11/4/24 - 11/7/24 For applications received between 10/21/24 - 11/17/24 CritiCall Assessment (remote): 11/25/24 - 11/30/24 eSkill Assessment (remote): 12/2/24 - 12/5/24 For applications received between 11/18/24 - 12/15/24 CritiCall Assessment (remote): 12/23/24 - 12/28/24 eSkill Assessment (remote): 12/30/24 - 1/3/25 The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment-specific questions, please contact Elizabeth Loud at eloud@cccfpd.org. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at 1 855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: Continuous
City of Santa Clara, CA
Santa Clara, California, United States
Description Per Diem Dispatchers will provide public safety dispatching at Santa Clara Police/Fire Communications and/or Levi's Stadium. The hourly rates for the two positions are as follows: When assigned to Santa Clara Police/Fire Communications: $75.00/hr When assigned to Levi's Stadium: $60.00/hr As an as-needed employee, this is an "at-will" position and there is no guarantee of hours. Hours are limited to 999 in a fiscal year or 960 hours in a fiscal year for retired CalPERS annuitants. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. Typical Duties Duties may include, but are not limited, to the following: Operates base radio console equipment, transmitting and receiving routine and emergency messages Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines Dispatches appropriate emergency vehicles, equipment, and personnel in response to those requests, in accordance with established policies and procedures Coordinates emergency operations between various departmental personnel and equipment Operates data terminals for information pertaining to daily public safety operations and general emergency services Maintains written logs, files, and computer information in the prescribed manner Updates computer files and performs other clerical functions and tasks as directed Performs other related duties as assigned Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines Minimum Qualifications EDUCATION AND EXPERIENCE Minimum Education Requirements: Graduation from high school or possession of a GED Minimum Experience Requirements: The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara. License/Certifications: Possession of a current P.O.S.T. Basic Dispatch certificate is required. Other Requirements: Incumbents must have the ability to work, as assigned, on schedules that may include Saturdays, Sundays, holidays, and non-traditional work hours. Must be able to perform all the essential functions of the job assignment. All candidates will be required to pass a City background investigation, which will include fingerprinting and/or psychological testing. Knowledge, Skills, and Abilities Knowledge of: General public safety radio and telephone communications systems Police and fire emergency procedures Primary roads, streets, highways, major buildings, and public facilities within the City's boundaries Skill In: Reading and interpreting maps; and maintaining accurate records Ability to: Read, write, spell, and speak in clear, concise English Learn correct telephone answering techniques, policies and procedures Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety Follow verbal and written instructions Communicate clearly and distinctly using radio and telephone equipment Maintain composure and work accurately in emergency situations Work in a team-based environment and achieve common goals Establish and maintain tactful, courteous, and effective working relationships with those contacted during the course of work, including the general public Work in a confined area, wearing a headset which restricts physical movement about the work area Accurately enter information into the CAD system while simultaneously receiving information by phone or radio Retrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversations Work in a highly structured environment where all communications are recorded or documented and reviewed as public record Handle multiple priorities and organize workload Extract information or data from other computer systems View multiple video display terminals for extended periods of time in low variable light conditions Distinguish and interpret the meaning of colors on video display terminals Distinguish and comprehend simultaneous communications from several sources Work continuously or uninterrupted as required, standing or sitting for extended periods of time Perform with a high standard of customer service, professional conduct, and civic responsibility Use emergency medical questioning techniques and provide medical instructions via telephone when required Type at a net rate of 35 wpm on a computer keyboard Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Possession of a current P.O.S.T. Basic Dispatch certificate. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . Applications will be reviewed on a bi-weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . SUPERVISION RECEIVED: Works under the general supervision of a Senior Public Safety Dispatcher or Watch Commander and the overall direction of the Communications Operations Manager.
Mar 08, 2024
Variable Shift
Description Per Diem Dispatchers will provide public safety dispatching at Santa Clara Police/Fire Communications and/or Levi's Stadium. The hourly rates for the two positions are as follows: When assigned to Santa Clara Police/Fire Communications: $75.00/hr When assigned to Levi's Stadium: $60.00/hr As an as-needed employee, this is an "at-will" position and there is no guarantee of hours. Hours are limited to 999 in a fiscal year or 960 hours in a fiscal year for retired CalPERS annuitants. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. Typical Duties Duties may include, but are not limited, to the following: Operates base radio console equipment, transmitting and receiving routine and emergency messages Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines Dispatches appropriate emergency vehicles, equipment, and personnel in response to those requests, in accordance with established policies and procedures Coordinates emergency operations between various departmental personnel and equipment Operates data terminals for information pertaining to daily public safety operations and general emergency services Maintains written logs, files, and computer information in the prescribed manner Updates computer files and performs other clerical functions and tasks as directed Performs other related duties as assigned Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines Minimum Qualifications EDUCATION AND EXPERIENCE Minimum Education Requirements: Graduation from high school or possession of a GED Minimum Experience Requirements: The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara. License/Certifications: Possession of a current P.O.S.T. Basic Dispatch certificate is required. Other Requirements: Incumbents must have the ability to work, as assigned, on schedules that may include Saturdays, Sundays, holidays, and non-traditional work hours. Must be able to perform all the essential functions of the job assignment. All candidates will be required to pass a City background investigation, which will include fingerprinting and/or psychological testing. Knowledge, Skills, and Abilities Knowledge of: General public safety radio and telephone communications systems Police and fire emergency procedures Primary roads, streets, highways, major buildings, and public facilities within the City's boundaries Skill In: Reading and interpreting maps; and maintaining accurate records Ability to: Read, write, spell, and speak in clear, concise English Learn correct telephone answering techniques, policies and procedures Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety Follow verbal and written instructions Communicate clearly and distinctly using radio and telephone equipment Maintain composure and work accurately in emergency situations Work in a team-based environment and achieve common goals Establish and maintain tactful, courteous, and effective working relationships with those contacted during the course of work, including the general public Work in a confined area, wearing a headset which restricts physical movement about the work area Accurately enter information into the CAD system while simultaneously receiving information by phone or radio Retrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversations Work in a highly structured environment where all communications are recorded or documented and reviewed as public record Handle multiple priorities and organize workload Extract information or data from other computer systems View multiple video display terminals for extended periods of time in low variable light conditions Distinguish and interpret the meaning of colors on video display terminals Distinguish and comprehend simultaneous communications from several sources Work continuously or uninterrupted as required, standing or sitting for extended periods of time Perform with a high standard of customer service, professional conduct, and civic responsibility Use emergency medical questioning techniques and provide medical instructions via telephone when required Type at a net rate of 35 wpm on a computer keyboard Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Possession of a current P.O.S.T. Basic Dispatch certificate. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . Applications will be reviewed on a bi-weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . SUPERVISION RECEIVED: Works under the general supervision of a Senior Public Safety Dispatcher or Watch Commander and the overall direction of the Communications Operations Manager.