Cal State University (CSU) Monterey Bay
100 Campus Center, Seaside, CA 93955, USA
Classification: Public Affairs/Communications Specialist I Hours: Full-time / 40 hours per week FLSA: Non-exempt Anticipated Hiring Salary Range: $3,878 - $4,291* mo. CSU Salary Schedule *CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs. Priority Screening Date: May 12, 2024 Recruitment Status: Open Until Filled ABOUT CSUMB California State University, Monterey Bay is a mid-sized university in California’s Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement , CSUMB is part of the nation’s largest four-year public university system, California State University , which educates nearly 460,000 students every year. With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students’ lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB’s sustainability goal is to be carbon neutral by 2030. The university’s Strategic Plan prioritizes inclusive excellence through recruiting and investing in developing a diverse body of faculty, staff and administrators. Many appreciate living and working close to the shores of beautiful Monterey Bay, with easy access to recreational areas from Big Sur to Santa Cruz. Nearby opportunities for collaborative research include working in the Monterey Bay National Marine Sanctuary and Silicon Valley, and with colleagues at local research universities, including UC Santa Cruz and Stanford University. As one of the 23 campuses in the CSU system, CSUMB offers excellent benefits, including access to below-market-rate rental housing on East Campus, and competitive salaries for faculty and staff. With proximity to the San Francisco Bay Area and San Jose, opportunities for faculty, staff and students are as endless as the shores of the nearby Pacific Ocean. PURPOSE : Under the general supervision of the Associate Vice President of Marketing and Communication and the daily lead oversight of the Marketing Strategy Lead, the incumbent will implement plans, using established procedures and process to develop and create marketing materials, publication designs, invitations and other communications for University Communications and its clients using templates and other structured creative strategies. The incumbent will work under the oversight of a lead staff member to design, layout, disseminate, track, and gather information to evaluate a verity of digital and print publications and use a verity of publications methods, collecting identified information to update reports on their effectiveness. The Specialist also creates a verity of materials, templates, and finished products to support university programs, service, and strategic objectives. The Specialist performs a variety of administrative and technical duties such as assists lead staff members with brand cohesion activities, maintaining databases and archive of assets, utilizes graphic design skills to create assets and layouts, copywriting of content, editing/proofreading content as requested, and uses established procedures and processes to coordinate the content elements of a product. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following : 1. Uses established procedures and process to plan and execute assigned day-to-day marketing activities across various channels including web, email, social media, and digital and print publications. Completes assigned tasks for the production and distribution of both print and electronic publications, which includes design, layout, writing, editing, proofreading, and distribution. This includes making templates, tools, and other layout support assets for use others on campus to create and deeply efficient and effective, on brand content. Assists lead staff members in planning, marketing, and executing outreach campaigns and events to promote the organization or institution. Utilizes skills in graphic design, web design, photography, and videography to create engaging content for both print and digital platforms. This includes creating content that enhances the user experience and communicates the organization's messages effectively. Achieves a high level of rapid response support by making and using templates, tools, and other layout support assets to efficiently and effectively generate fast and on brand content. This may include print, digital, web, and social content for organic promotion or paid advertising. Will collaborate and support staff and students assigned to managing the university social media accounts as well as website and layout support tools. Completes assigned design and layout projects from concept to completion, including storyboarding, mood boards, scripting, shooting plans, editing, and quality control using established procedures and processes. They also asset a lead staff member to ensure proper releases are obtained and safety practices are followed during shoots. 2. Develops, designs, and lays out content for web pages, websites, e-newsletters, brochures, posters, and other marketing materials. Follows best practices and guidance from a lead staff member to focus efforts on maximizing user experience and achieving marketing and communications goals through digital marketing processes and engagement strategies. Assists lead staff members to conduct both high-level and day-to-day maintenance of websites in collaboration with University Communications, Information Technology, and other client departments. This includes reviewing existing website content using established procedures and practices to assess and implement tactics for improving user experience and interaction. Creates, curates, produces, and publishes various types of content (written, graphic design, photos, videos) to keep the community informed about current news, events, and happenings at CSUMB with lead staff member oversight. Using established procedures and practices to check that content is aligned with the university's brand and messaging goals including promotional, collateral, and advertising materials. Using established procedures and practices to verify university brand elements are accurate and ensure requests for brand utilization align with brand standards, notifying lead staff member if any issues are identified for further action. Assists lead staff member in maintaining, documenting, and evolving the university's brand standards over time. 3. Tracks, reports, maintains, and cleans email and contact lists to ensure the efficiency and effectiveness of email marketing and communication databases with lead staff member oversight. Using established procedures and practices to check that lists are organized and updated to improve targeting and engagement. Using established procedures and practices to maintain a multi-tiered and automated process strategy to maximize the reach and user interaction with communications including completing assigned tasks to set up automated journeys and lifecycle communications using various tools and programs to enhance efficiency and effectiveness. Works with lead staff member to implement processes to re-engage list members with lower engagement scores. Uses task and project tracking tools to update and report on task progress for assigned daily work efforts. May provide Tier 1 training, mentoring, and support for staff and student interns. Follows trouble shooting guides to offer tier 1 guidance and assistance as needed. Other Functions : Perform other job-related duties and special projects as assigned. May assist with university events in a verity of roles including operating a teleprompter, display screens, cue cards, or other complementary visual supports and production devices. May be required to occasional work evenings or weekends with same-day notice in the event of an urgent operations and crisis management communications need or during a campus emergency. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of: standard theories, practices, principles and techniques related to communications to a diverse public demographic, media, and marketing areas; copyright and other applicable laws pertaining to publications and the social media; web communication techniques, vehicles and formats. Skills: Strong story development and journalistic writing skills, as well as advanced editorial skills. Exceptional interpersonal skills, including strong listening and interpretive skills. Ability to: Effectively use web technology to achieve communication goals; analyze and select pertinent facts and integrate them into communication vehicles; apply market research to identify department needs and target audiences; apply appropriate statistical techniques and methods to research information; and provide lead work direction. MINIMUM QUALIFICATIONS : Thorough knowledge of marketing and design fundamentals across multiple platforms. This background normally is obtained through a college degree, which includes relevant coursework in the field, and more than two years of related professional or technical experience. In addition, strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles are essential to initial entry to this classification. SPECIALIZED SKILLS : Demonstrated skill with spreadsheet, database, e-mail, social media, publication and multimedia presentation software. Technical fluency with Microsoft Office Professional Suite, and Google mail and calendaring programs. Demonstrates an expert skillset in various digital arts software programs including Adobe Creative Suite: Illustrator, InDesign, Photoshop, Acrobat. Advanced Skills in graphic creation, print design, and directing photography for publication purposes. Skilled in developing, coordinating, designing and implementing annual reports and other publications. Advanced skills in managing vendors, such as; mail houses, printers & photographers. PREFERRED QUALIFICATIONS : Experience in a higher education, nonprofit organization or related environment with an emphasis on donor interaction. Experience in marketing and design coordination. Highly desirable : Working knowledge of Blackbaud software including Raiser’s Edge and Net Community, Salesforce Marketing Cloud, and Web CMS (Terminal Four). Demonstrated understanding of and commitment to CSUMB’s Vision . SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS : All offers of employment are contingent upon the successful completion of a background check (including a criminal records check). The person holding this position will have a duty to report to the Campus Title IX Officer information pertaining to discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, and retaliation and is required to comply with the requirements set forth in CSU Executive Order EO 1095, EO 1096, and EO 1097 as a condition of employment. This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues. Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage. PHYSICAL ENVIRONMENT : Office environment with standard equipment and tasks. The position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations. The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates. BENEFITS/PERKS : CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 15 paid holidays a year. For more information, visit Employee Benefits Summary . As a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information. APPLICATION PROCEDURE : For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB . Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned. CSUMB is not a sponsoring agency for staff or management positions. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at (831) 582-3389 or emailing humanresources@csumb.edu . All employees must be eligible for employment in the U.S. GENERAL INFORMATION : CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/ . CSUMB is a smoke and tobacco-free campus. EQUAL OPPORTUNITY EMPLOYER : CSUMB is an Equal Opportunity employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability. Advertised: Apr 26 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 27, 2024
Classification: Public Affairs/Communications Specialist I Hours: Full-time / 40 hours per week FLSA: Non-exempt Anticipated Hiring Salary Range: $3,878 - $4,291* mo. CSU Salary Schedule *CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs. Priority Screening Date: May 12, 2024 Recruitment Status: Open Until Filled ABOUT CSUMB California State University, Monterey Bay is a mid-sized university in California’s Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement , CSUMB is part of the nation’s largest four-year public university system, California State University , which educates nearly 460,000 students every year. With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students’ lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB’s sustainability goal is to be carbon neutral by 2030. The university’s Strategic Plan prioritizes inclusive excellence through recruiting and investing in developing a diverse body of faculty, staff and administrators. Many appreciate living and working close to the shores of beautiful Monterey Bay, with easy access to recreational areas from Big Sur to Santa Cruz. Nearby opportunities for collaborative research include working in the Monterey Bay National Marine Sanctuary and Silicon Valley, and with colleagues at local research universities, including UC Santa Cruz and Stanford University. As one of the 23 campuses in the CSU system, CSUMB offers excellent benefits, including access to below-market-rate rental housing on East Campus, and competitive salaries for faculty and staff. With proximity to the San Francisco Bay Area and San Jose, opportunities for faculty, staff and students are as endless as the shores of the nearby Pacific Ocean. PURPOSE : Under the general supervision of the Associate Vice President of Marketing and Communication and the daily lead oversight of the Marketing Strategy Lead, the incumbent will implement plans, using established procedures and process to develop and create marketing materials, publication designs, invitations and other communications for University Communications and its clients using templates and other structured creative strategies. The incumbent will work under the oversight of a lead staff member to design, layout, disseminate, track, and gather information to evaluate a verity of digital and print publications and use a verity of publications methods, collecting identified information to update reports on their effectiveness. The Specialist also creates a verity of materials, templates, and finished products to support university programs, service, and strategic objectives. The Specialist performs a variety of administrative and technical duties such as assists lead staff members with brand cohesion activities, maintaining databases and archive of assets, utilizes graphic design skills to create assets and layouts, copywriting of content, editing/proofreading content as requested, and uses established procedures and processes to coordinate the content elements of a product. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following : 1. Uses established procedures and process to plan and execute assigned day-to-day marketing activities across various channels including web, email, social media, and digital and print publications. Completes assigned tasks for the production and distribution of both print and electronic publications, which includes design, layout, writing, editing, proofreading, and distribution. This includes making templates, tools, and other layout support assets for use others on campus to create and deeply efficient and effective, on brand content. Assists lead staff members in planning, marketing, and executing outreach campaigns and events to promote the organization or institution. Utilizes skills in graphic design, web design, photography, and videography to create engaging content for both print and digital platforms. This includes creating content that enhances the user experience and communicates the organization's messages effectively. Achieves a high level of rapid response support by making and using templates, tools, and other layout support assets to efficiently and effectively generate fast and on brand content. This may include print, digital, web, and social content for organic promotion or paid advertising. Will collaborate and support staff and students assigned to managing the university social media accounts as well as website and layout support tools. Completes assigned design and layout projects from concept to completion, including storyboarding, mood boards, scripting, shooting plans, editing, and quality control using established procedures and processes. They also asset a lead staff member to ensure proper releases are obtained and safety practices are followed during shoots. 2. Develops, designs, and lays out content for web pages, websites, e-newsletters, brochures, posters, and other marketing materials. Follows best practices and guidance from a lead staff member to focus efforts on maximizing user experience and achieving marketing and communications goals through digital marketing processes and engagement strategies. Assists lead staff members to conduct both high-level and day-to-day maintenance of websites in collaboration with University Communications, Information Technology, and other client departments. This includes reviewing existing website content using established procedures and practices to assess and implement tactics for improving user experience and interaction. Creates, curates, produces, and publishes various types of content (written, graphic design, photos, videos) to keep the community informed about current news, events, and happenings at CSUMB with lead staff member oversight. Using established procedures and practices to check that content is aligned with the university's brand and messaging goals including promotional, collateral, and advertising materials. Using established procedures and practices to verify university brand elements are accurate and ensure requests for brand utilization align with brand standards, notifying lead staff member if any issues are identified for further action. Assists lead staff member in maintaining, documenting, and evolving the university's brand standards over time. 3. Tracks, reports, maintains, and cleans email and contact lists to ensure the efficiency and effectiveness of email marketing and communication databases with lead staff member oversight. Using established procedures and practices to check that lists are organized and updated to improve targeting and engagement. Using established procedures and practices to maintain a multi-tiered and automated process strategy to maximize the reach and user interaction with communications including completing assigned tasks to set up automated journeys and lifecycle communications using various tools and programs to enhance efficiency and effectiveness. Works with lead staff member to implement processes to re-engage list members with lower engagement scores. Uses task and project tracking tools to update and report on task progress for assigned daily work efforts. May provide Tier 1 training, mentoring, and support for staff and student interns. Follows trouble shooting guides to offer tier 1 guidance and assistance as needed. Other Functions : Perform other job-related duties and special projects as assigned. May assist with university events in a verity of roles including operating a teleprompter, display screens, cue cards, or other complementary visual supports and production devices. May be required to occasional work evenings or weekends with same-day notice in the event of an urgent operations and crisis management communications need or during a campus emergency. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of: standard theories, practices, principles and techniques related to communications to a diverse public demographic, media, and marketing areas; copyright and other applicable laws pertaining to publications and the social media; web communication techniques, vehicles and formats. Skills: Strong story development and journalistic writing skills, as well as advanced editorial skills. Exceptional interpersonal skills, including strong listening and interpretive skills. Ability to: Effectively use web technology to achieve communication goals; analyze and select pertinent facts and integrate them into communication vehicles; apply market research to identify department needs and target audiences; apply appropriate statistical techniques and methods to research information; and provide lead work direction. MINIMUM QUALIFICATIONS : Thorough knowledge of marketing and design fundamentals across multiple platforms. This background normally is obtained through a college degree, which includes relevant coursework in the field, and more than two years of related professional or technical experience. In addition, strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles are essential to initial entry to this classification. SPECIALIZED SKILLS : Demonstrated skill with spreadsheet, database, e-mail, social media, publication and multimedia presentation software. Technical fluency with Microsoft Office Professional Suite, and Google mail and calendaring programs. Demonstrates an expert skillset in various digital arts software programs including Adobe Creative Suite: Illustrator, InDesign, Photoshop, Acrobat. Advanced Skills in graphic creation, print design, and directing photography for publication purposes. Skilled in developing, coordinating, designing and implementing annual reports and other publications. Advanced skills in managing vendors, such as; mail houses, printers & photographers. PREFERRED QUALIFICATIONS : Experience in a higher education, nonprofit organization or related environment with an emphasis on donor interaction. Experience in marketing and design coordination. Highly desirable : Working knowledge of Blackbaud software including Raiser’s Edge and Net Community, Salesforce Marketing Cloud, and Web CMS (Terminal Four). Demonstrated understanding of and commitment to CSUMB’s Vision . SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS : All offers of employment are contingent upon the successful completion of a background check (including a criminal records check). The person holding this position will have a duty to report to the Campus Title IX Officer information pertaining to discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, and retaliation and is required to comply with the requirements set forth in CSU Executive Order EO 1095, EO 1096, and EO 1097 as a condition of employment. This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues. Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage. PHYSICAL ENVIRONMENT : Office environment with standard equipment and tasks. The position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations. The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates. BENEFITS/PERKS : CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 15 paid holidays a year. For more information, visit Employee Benefits Summary . As a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information. APPLICATION PROCEDURE : For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB . Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned. CSUMB is not a sponsoring agency for staff or management positions. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at (831) 582-3389 or emailing humanresources@csumb.edu . All employees must be eligible for employment in the U.S. GENERAL INFORMATION : CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/ . CSUMB is a smoke and tobacco-free campus. EQUAL OPPORTUNITY EMPLOYER : CSUMB is an Equal Opportunity employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability. Advertised: Apr 26 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) Long Beach
1250 North Bellflower Boulevard, Long Beach, California 90840, USA
The Media Production Specialist is a broad classification with three position skill levels. It is designed for positions responsible for the performance and/or leadership of technical production work of instructional and/or promotional communications using such media as film, television, radio, multimedia, and photography. Incumbents can also be responsible for the production of audio slide/tapes, sound presentations and distance learning programs. Individual positions may be specialized in one function related to the production cycle or may perform more generalist duties throughout the production cycle. The work of the Media Production Specialist follows the production cycle: preproduction, production, and postproduction. Assignments for a position within the classification may be focused in one or more of these production areas. The work examples cited here are not meant to be all-inclusive or indicate a specific level within the classification; rather, they illustrate the variety of assignments that may fall within each phase of the production cycle. Preproduction - Work during the preproduction phase includes: clarifying the subject matter with the client or originator; researching the subject matter to generate ideas for presentation; defining the communication objectives; developing the production plan and budget; arranging for location, equipment and crews; developing production and shooting schedules; writing scripts and creating story boards; securing sets, props and casts; performing or overseeing staging and striking of sets; and rehearsing shoots. Photography - Photography work may be involved in the preproduction or production phase of a communication or multimedia project and may be used in a variety of visual and multimedia products. Work includes: setting up and performing both still and motion picture photography; taking interior and exterior photographs using color or black and white film or digital still photography equipment; performing photo[1]graphic processing, including the layout and manipulation of images; using computer systems or digital technology to produce final images; and maintaining photographic laboratory and equipment. Videographic Design - Videographic design is a highly technical specialty encompassing the entire visual look of a production and its content. Work requires the use of design skills and learning theory to take instructional concepts and ideas and translate them into design features and structures that maximize the production’s instructional impact. Multimedia Production - Work during production may involve a variety of functions depending on the nature of the production. Examples include: performing or directing the photography, cinematography, videography; recording and taping productions; designing and/or programming materials for web sites; and/or authoring instructional CD-ROMs or web sites. Incumbents may serve in the role of producer and/ or director and may be responsible for producing live productions. Postproduction - Work during the postproduction phase includes: the editing of audio and visual programs and series; adding postproduction attributes such as digital animation, electronic graphics or other audio/visual special effects; and evaluating the final product. Distance Learning - Work involves setting up, integrating, and operating all the elements of an interactive distance learning classroom or web site. Work includes operating multiple cameras; operating complex two-way audio systems; handling computer inputs in a synchronous or asynchronous environment; and coordinating with faculty and other content presenters and experts. Knowledge Skills and Abilities Ability to shoot low-light photos and video without disturbing or stopping a performance. Provide an online gallery of photos or video on cloud storage that are accessible to staff and students. Knowledge of technical theatre rehearsal processes. Ability to work both independently and in a team environment. Must work flexible, variable hours, including evenings, weekends and holidays as needed. Working knowledge of techniques, materials, and equipment used in the production of instructional media and related communication assignments. Demonstrated proficiency in a full range of production techniques, including sound recording, graphics, television, photography, videotaping, lighting, and editing methods and equipment. Ability to set up and operate a wide variety of production equipment, including multi-camera video setups for productions and distance learning classrooms. Aptitude for learning techniques in the development of television, film, radio, or multimedia productions. Basic computer skills to operate digital and analog production-related editing and duplication equipment. Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence." Education and Experience Equivalent to a bachelor's degree in a related field and six months of related professional or technical experience required. Photography experience, especially during theatrical performance. Video or film experience, especially during theatrical performance. Film and HD/4K video production experience, preferred. Physical Summary Light work - Job involves some lifting of medium weight objects (10-20 pounds) and/or 10% - 20% of the job involves standing or walking. Department COTA (College of the Arts) Classification Media Production Specialist I Compensation CSU Classification Salary Range: $19.26 - $34.45 per hour. Time Base Hourly/intermittent on call temporary position. Duration of Appointment Successful candidates may be appointed for up to 1 year, depending on departmental needs. Application Procedures Click Apply Now to complete the CSULB Online Employment Application. PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position. Additional Information CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees. Equal Employment Statement California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status. Accommodations We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu . Out of State Employment Policy California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Advertised: Jul 26 2023 Pacific Daylight Time Applications close: Dec 31 2024 Pacific Standard Time Closing Date/Time:
Mar 07, 2024
The Media Production Specialist is a broad classification with three position skill levels. It is designed for positions responsible for the performance and/or leadership of technical production work of instructional and/or promotional communications using such media as film, television, radio, multimedia, and photography. Incumbents can also be responsible for the production of audio slide/tapes, sound presentations and distance learning programs. Individual positions may be specialized in one function related to the production cycle or may perform more generalist duties throughout the production cycle. The work of the Media Production Specialist follows the production cycle: preproduction, production, and postproduction. Assignments for a position within the classification may be focused in one or more of these production areas. The work examples cited here are not meant to be all-inclusive or indicate a specific level within the classification; rather, they illustrate the variety of assignments that may fall within each phase of the production cycle. Preproduction - Work during the preproduction phase includes: clarifying the subject matter with the client or originator; researching the subject matter to generate ideas for presentation; defining the communication objectives; developing the production plan and budget; arranging for location, equipment and crews; developing production and shooting schedules; writing scripts and creating story boards; securing sets, props and casts; performing or overseeing staging and striking of sets; and rehearsing shoots. Photography - Photography work may be involved in the preproduction or production phase of a communication or multimedia project and may be used in a variety of visual and multimedia products. Work includes: setting up and performing both still and motion picture photography; taking interior and exterior photographs using color or black and white film or digital still photography equipment; performing photo[1]graphic processing, including the layout and manipulation of images; using computer systems or digital technology to produce final images; and maintaining photographic laboratory and equipment. Videographic Design - Videographic design is a highly technical specialty encompassing the entire visual look of a production and its content. Work requires the use of design skills and learning theory to take instructional concepts and ideas and translate them into design features and structures that maximize the production’s instructional impact. Multimedia Production - Work during production may involve a variety of functions depending on the nature of the production. Examples include: performing or directing the photography, cinematography, videography; recording and taping productions; designing and/or programming materials for web sites; and/or authoring instructional CD-ROMs or web sites. Incumbents may serve in the role of producer and/ or director and may be responsible for producing live productions. Postproduction - Work during the postproduction phase includes: the editing of audio and visual programs and series; adding postproduction attributes such as digital animation, electronic graphics or other audio/visual special effects; and evaluating the final product. Distance Learning - Work involves setting up, integrating, and operating all the elements of an interactive distance learning classroom or web site. Work includes operating multiple cameras; operating complex two-way audio systems; handling computer inputs in a synchronous or asynchronous environment; and coordinating with faculty and other content presenters and experts. Knowledge Skills and Abilities Ability to shoot low-light photos and video without disturbing or stopping a performance. Provide an online gallery of photos or video on cloud storage that are accessible to staff and students. Knowledge of technical theatre rehearsal processes. Ability to work both independently and in a team environment. Must work flexible, variable hours, including evenings, weekends and holidays as needed. Working knowledge of techniques, materials, and equipment used in the production of instructional media and related communication assignments. Demonstrated proficiency in a full range of production techniques, including sound recording, graphics, television, photography, videotaping, lighting, and editing methods and equipment. Ability to set up and operate a wide variety of production equipment, including multi-camera video setups for productions and distance learning classrooms. Aptitude for learning techniques in the development of television, film, radio, or multimedia productions. Basic computer skills to operate digital and analog production-related editing and duplication equipment. Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence." Education and Experience Equivalent to a bachelor's degree in a related field and six months of related professional or technical experience required. Photography experience, especially during theatrical performance. Video or film experience, especially during theatrical performance. Film and HD/4K video production experience, preferred. Physical Summary Light work - Job involves some lifting of medium weight objects (10-20 pounds) and/or 10% - 20% of the job involves standing or walking. Department COTA (College of the Arts) Classification Media Production Specialist I Compensation CSU Classification Salary Range: $19.26 - $34.45 per hour. Time Base Hourly/intermittent on call temporary position. Duration of Appointment Successful candidates may be appointed for up to 1 year, depending on departmental needs. Application Procedures Click Apply Now to complete the CSULB Online Employment Application. PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position. Additional Information CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees. Equal Employment Statement California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status. Accommodations We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu . Out of State Employment Policy California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Advertised: Jul 26 2023 Pacific Daylight Time Applications close: Dec 31 2024 Pacific Standard Time Closing Date/Time:
Cal State University (CSU) Fullerton
800 N State College Blvd, Fullerton, CA 92831, USA
Job Title Communications Program Specialist Lead Classification Administrative Analyst/Specialist-Exempt II AutoReqId 537868 Department Associate Vice President of Financial Services Sub-Division Business and Administrative Services Salary Range Classification Range $5,273 - $9,537 per month (Hiring range depending on qualifications, not anticipated to exceed $5,273 - $8,334 per month) Appointment Type Ongoing Time Base Full Time Work Schedule Monday - Friday, 8:00 AM - 5:00 PM About CSUF Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program. Job Summary It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive university that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the Position: The Division of Administration and Finance serves as the backbone of the Cal State Fullerton (CSUF) campus, managing a wide array of operations from maintaining and enhancing university buildings and grounds to providing important business support services. Campus beautification, classroom improvements, and technological advancements, continue to be a priority as we enhance the learning environment and facilities. It is the mission of the Division to provide customer-focused administrative support and steward our physical and financial resources to fulfill the university’s mission and support student success. Partnership with our diverse campus community and its many stakeholders are important in helping our operations provide excellent customer service and results. We seek an exceptional individual to join our team as the Communications Program Specialist Lead (Administrative Analyst/Specialist-Exempt II). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness. The Communication Program Specialist Lead (Administrative Analyst/Specialist-Exempt II) plays a pivotal role in creating and implementing comprehensive training programs to enhance organizational communication strategies. Leveraging expertise in communication and training development, the Communication Program Specialist Lead will collaborate with various departments to identify training needs, design effective programs, and deliver engaging content. Will be responsible for ensuring that training initiatives align with organizational objectives and promote a culture of effective communication and professional development. The Communication Program Specialist Lead is responsible for providing training, communication, and outreach support in a wide variety of areas such as, but not limited to general administration, research, preparing written communications, reports and presentations on behalf of the Financial Services, requiring quantitative and analytical skills. The work is performed in compliance with CSUF, California State University System (CSU), state and federal operating policies/procedures, and regulations. Performs the most complex administrative and analytical work requiring interpretation and the use of discretion in the application of specialized knowledge and resources to accomplish the work. The Communication Program Specialist serves as the lead to initiate efforts to provide internal and external campus constituents with customer service in support of initiatives for the greater alignment with department, division, and campus strategic goals and objectives. Conducts independent research, plans, implements, making recommendations, and consulting with management for the best course of action in the areas of training, communication, outreach, customer service, policies, and procedures. Works closely with department management and employees to coordinate activities and participates on division and campus-wide committees as a representative for the unit and division. In addition, represents the Financial Services Team in campus events and provides excellent customer service to supporting the needs of the campus community. As a member of Financial Services, the Communication Program Specialist Lead supports efforts in promoting an inclusive environment of teamwork and will contribute towards ensuring diversity, equity, and inclusion are incorporated in department operations, programs, and services. Essential Qualifications Bachelor’s degree from an accredited four-year college or university and/or the equivalent training and administrative work experience involving the study, analysis, evaluation, development or improvement of administrative policies, procedures, practices or programs plus four years of related experience. Working knowledge of and the ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations. Thorough knowledge of the policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty. Working knowledge of operational and fiscal analysis and techniques. Ability to take initiative and plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved. Skilled in the research, development, and evaluation of policies and programs. Ability to collect, evaluate, and interpret data to develop sound conclusions and make appropriate recommendations. Expertise in investigating and analyzing problems with broad administrative impact and implications. Ability to anticipate problems, address them proactively, and develop appropriate recommendations leading to solutions. Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form and use consultative and facilitation skills to gain consensus. Ability to train others on new skills and procedures and provide lead work direction. Proficiency in Microsoft Excel, Word, PowerPoint, Access, and Outlook. Ability to communicate clearly and effectively both orally and in writing. Ability to establish and maintain effective and cooperative working relationships with others. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position. Preferred Qualifications Master’s Degree from an accredited college or university in Business Administration, Communications, Marketing, or a related discipline plus a minimum of five years of related work experience in assessment of training needs and delivering training programs. Excellent communication skills, both verbal and written, with the ability to articulate complex concepts in a clear and engaging manner. Proficiency in multimedia authoring tools and e-learning platforms. Demonstrated project management skills, with the ability to manage multiple projects simultaneously and meet deadlines. Special Working Conditions Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator Additional Information California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas). Hiring Preference On-Campus CSUEU Employees Advertised: Apr 04 2024 Pacific Daylight Time Applications close: May 09 2024 Pacific Daylight Time Closing Date/Time:
Apr 05, 2024
Job Title Communications Program Specialist Lead Classification Administrative Analyst/Specialist-Exempt II AutoReqId 537868 Department Associate Vice President of Financial Services Sub-Division Business and Administrative Services Salary Range Classification Range $5,273 - $9,537 per month (Hiring range depending on qualifications, not anticipated to exceed $5,273 - $8,334 per month) Appointment Type Ongoing Time Base Full Time Work Schedule Monday - Friday, 8:00 AM - 5:00 PM About CSUF Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program. Job Summary It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive university that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the Position: The Division of Administration and Finance serves as the backbone of the Cal State Fullerton (CSUF) campus, managing a wide array of operations from maintaining and enhancing university buildings and grounds to providing important business support services. Campus beautification, classroom improvements, and technological advancements, continue to be a priority as we enhance the learning environment and facilities. It is the mission of the Division to provide customer-focused administrative support and steward our physical and financial resources to fulfill the university’s mission and support student success. Partnership with our diverse campus community and its many stakeholders are important in helping our operations provide excellent customer service and results. We seek an exceptional individual to join our team as the Communications Program Specialist Lead (Administrative Analyst/Specialist-Exempt II). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness. The Communication Program Specialist Lead (Administrative Analyst/Specialist-Exempt II) plays a pivotal role in creating and implementing comprehensive training programs to enhance organizational communication strategies. Leveraging expertise in communication and training development, the Communication Program Specialist Lead will collaborate with various departments to identify training needs, design effective programs, and deliver engaging content. Will be responsible for ensuring that training initiatives align with organizational objectives and promote a culture of effective communication and professional development. The Communication Program Specialist Lead is responsible for providing training, communication, and outreach support in a wide variety of areas such as, but not limited to general administration, research, preparing written communications, reports and presentations on behalf of the Financial Services, requiring quantitative and analytical skills. The work is performed in compliance with CSUF, California State University System (CSU), state and federal operating policies/procedures, and regulations. Performs the most complex administrative and analytical work requiring interpretation and the use of discretion in the application of specialized knowledge and resources to accomplish the work. The Communication Program Specialist serves as the lead to initiate efforts to provide internal and external campus constituents with customer service in support of initiatives for the greater alignment with department, division, and campus strategic goals and objectives. Conducts independent research, plans, implements, making recommendations, and consulting with management for the best course of action in the areas of training, communication, outreach, customer service, policies, and procedures. Works closely with department management and employees to coordinate activities and participates on division and campus-wide committees as a representative for the unit and division. In addition, represents the Financial Services Team in campus events and provides excellent customer service to supporting the needs of the campus community. As a member of Financial Services, the Communication Program Specialist Lead supports efforts in promoting an inclusive environment of teamwork and will contribute towards ensuring diversity, equity, and inclusion are incorporated in department operations, programs, and services. Essential Qualifications Bachelor’s degree from an accredited four-year college or university and/or the equivalent training and administrative work experience involving the study, analysis, evaluation, development or improvement of administrative policies, procedures, practices or programs plus four years of related experience. Working knowledge of and the ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations. Thorough knowledge of the policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty. Working knowledge of operational and fiscal analysis and techniques. Ability to take initiative and plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved. Skilled in the research, development, and evaluation of policies and programs. Ability to collect, evaluate, and interpret data to develop sound conclusions and make appropriate recommendations. Expertise in investigating and analyzing problems with broad administrative impact and implications. Ability to anticipate problems, address them proactively, and develop appropriate recommendations leading to solutions. Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form and use consultative and facilitation skills to gain consensus. Ability to train others on new skills and procedures and provide lead work direction. Proficiency in Microsoft Excel, Word, PowerPoint, Access, and Outlook. Ability to communicate clearly and effectively both orally and in writing. Ability to establish and maintain effective and cooperative working relationships with others. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position. Preferred Qualifications Master’s Degree from an accredited college or university in Business Administration, Communications, Marketing, or a related discipline plus a minimum of five years of related work experience in assessment of training needs and delivering training programs. Excellent communication skills, both verbal and written, with the ability to articulate complex concepts in a clear and engaging manner. Proficiency in multimedia authoring tools and e-learning platforms. Demonstrated project management skills, with the ability to manage multiple projects simultaneously and meet deadlines. Special Working Conditions Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator Additional Information California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas). Hiring Preference On-Campus CSUEU Employees Advertised: Apr 04 2024 Pacific Daylight Time Applications close: May 09 2024 Pacific Daylight Time Closing Date/Time:
Modesto Irrigation District
Modesto, California, United States
Description The Modesto Irrigation District is currently recruiting to fill one full-time regular position in the Public Affairs Department, General Manager Division, to plan, organize, coordinate and implement a variety of media and public relations programs in support of District goals, mission and business plan; and to serve as a resource to managers, supervisors, and employees on a variety of public affairs matters. Any Qualified Individual May Apply. This is an exempt position and is allocated to the Management and Confidential Group. The list established as a result of this recruitment may be used to fill other Public Affairs Specialist I/II vacancies that may occur within the District through February 29, 2025. Distinguishing Characteristics Public Affairs Specialist I: This is the entry level class in the Public Affairs Specialist series. Positions in this class typically have little or no directly related work experience. The Public Affairs Specialist I class is distinguished from the II level by the performance of less than the full range of duties assigned to the II level. Incumbents work under general supervision while learning job tasks, progressing to direction as procedures and processes of assigned area of responsibility are learned. Public Affairs Specialist II: This is the journey level class in the Public Affairs Specialist series and is distinguished from the I level by the assignment of the full range of duties. Employees at this level receive only occasional instruction or assistance as new, unusual or unique situations arise and are fully aware of the operating procedures and policies within the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the I level. Supervision Received and Exercised Public Affairs Specialist I: Receives direction from the Senior Public Affairs Specialist. Public Affairs Specialist II: Receives direction from the Senior Public Affairs Specialist. Examples of Duties Duties may include, but are not limited to, the following: Serve as media relations, public relations and issues management advisor to the General Manager and senior management team. Serve as primary media liaison; coordinate the release of public information with all divisions. Develop and implement communications strategies, plans, programs and projects, including the use of advertising and marketing, in support of the District’s mission and business plan. Develop and administer MID public education programs. Plan and develop content for and manage production of video, audio and commercial artwork for a variety of print, online, and multimedia publications and work products. Foster good community relations through community involvement and support; create forums to promote interaction with community and business leaders; coordinate speaker requests. Plan, coordinate and participate in special events. Prepare and deliver public presentations on a variety of topics related to District activities. Participate in budget preparation and administration; prepare cost estimates for budget recommendations; submit justifications for equipment, supplies, services, and events; monitor and control expenditures. Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints. Build and maintain positive working relationships with co-workers, other District employees, outside agencies and the public using principles of good customer service. Perform related duties as assigned. Other Related Duties Other duties as assigned Typical Qualifications Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Public Affairs Specialist I Knowledge of: Principles and practices of marketing, advertising, public relations, market research and analysis, printing and publishing. Effective public presentation and speaking methods to attract and inform various audiences. English usage, spelling, punctuation and grammar. Graphic design principles. Social media, web design and graphic presentation methods. Principles of technical report preparation. Principles and practices of safety management. Modern office equipment including the use of applicable computer applications. Principles and practices of effective customer service. Ability to: Perform professional media and public relations duties to promote and inform others regarding District matters. On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures. Make effective public presentations. Prepare and present clear and concise reports. Learn District policies and procedures. Operate and use modern office equipment including a computer and applicable software. Establish and maintain effective working relationships with those contacted in the course of work. Communicate clearly and concisely, both orally and in writing. Experience: Two years of increasingly responsible experience developing and implementing media and public relations programs. Education: Equivalent to a Bachelor’s degree from an accredited college with major course work in Public Relations, Journalism, Communications, or a related field. Public Affairs Specialist II In addition to the qualifications for the Public Affairs Specialist I: Knowledge of: District organization, services and programs. Modern media and public relations principles and practices. Social media tools used to enhance the communication of District matters and programs. Methods of media and public relations program development and evaluation. Project management methods. Pertinent local, State and Federal laws, ordinances and rules. Ability to: Independently develop, implement and evaluate a comprehensive media and public relations program. Manage projects effectively. Recognize, identify, and resolve conflict or problems of a sensitive or political nature. Collect, analyze and interpret customer data. Experience: Five years of progressively responsible experience similar to Public Affairs Specialist I with the District. Education: Equivalent to a Bachelor’s degree from an accredited college with major course work in Public Relations, Journalism, Communications, or a related field. Special Requirement: Possession of a valid California driver’s license. Supplemental Information Qualified applicants must submit a completed District application. APPLY IMMEDIATELY . Application screening will begin on or after March 14, 2024. Applications received after this date are not guaranteed consideration. Applications will be reviewed on a comparative basis and only those most qualified will be invited to continue in the selection process, which will consist of an overall assessment of the individual's skills through (1) written test; (2) oral interview; and (3) contacting of references to include current and former supervisors. The applicant must perform successfully in each phase of the recruitment in order to continue in the recruitment process. Applicants requiring necessary accommodations to the application process may contact Human Resources at (209) 526-7341. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD. The Modesto Irrigation District is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. THE SUCCESSFUL APPLICANT WILL BE REQUIRED TO PROVIDE VERIFICATION OF HIGH SCHOOL DIPLOMA OR GED AND APPLICABLE HIGHER EDUCATION DEGREE, PASS A MEDICAL EXAM INCLUDING A DRUG AND ALCOHOL SCREEN, AND A COMPLETE BACKGROUND CHECK PRIOR TO BEGINNING WORK. INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE For a complete list of MID Benefits, please refer to the following: http://www.mid.org/careers/benefits.htm Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Description The Modesto Irrigation District is currently recruiting to fill one full-time regular position in the Public Affairs Department, General Manager Division, to plan, organize, coordinate and implement a variety of media and public relations programs in support of District goals, mission and business plan; and to serve as a resource to managers, supervisors, and employees on a variety of public affairs matters. Any Qualified Individual May Apply. This is an exempt position and is allocated to the Management and Confidential Group. The list established as a result of this recruitment may be used to fill other Public Affairs Specialist I/II vacancies that may occur within the District through February 29, 2025. Distinguishing Characteristics Public Affairs Specialist I: This is the entry level class in the Public Affairs Specialist series. Positions in this class typically have little or no directly related work experience. The Public Affairs Specialist I class is distinguished from the II level by the performance of less than the full range of duties assigned to the II level. Incumbents work under general supervision while learning job tasks, progressing to direction as procedures and processes of assigned area of responsibility are learned. Public Affairs Specialist II: This is the journey level class in the Public Affairs Specialist series and is distinguished from the I level by the assignment of the full range of duties. Employees at this level receive only occasional instruction or assistance as new, unusual or unique situations arise and are fully aware of the operating procedures and policies within the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the I level. Supervision Received and Exercised Public Affairs Specialist I: Receives direction from the Senior Public Affairs Specialist. Public Affairs Specialist II: Receives direction from the Senior Public Affairs Specialist. Examples of Duties Duties may include, but are not limited to, the following: Serve as media relations, public relations and issues management advisor to the General Manager and senior management team. Serve as primary media liaison; coordinate the release of public information with all divisions. Develop and implement communications strategies, plans, programs and projects, including the use of advertising and marketing, in support of the District’s mission and business plan. Develop and administer MID public education programs. Plan and develop content for and manage production of video, audio and commercial artwork for a variety of print, online, and multimedia publications and work products. Foster good community relations through community involvement and support; create forums to promote interaction with community and business leaders; coordinate speaker requests. Plan, coordinate and participate in special events. Prepare and deliver public presentations on a variety of topics related to District activities. Participate in budget preparation and administration; prepare cost estimates for budget recommendations; submit justifications for equipment, supplies, services, and events; monitor and control expenditures. Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints. Build and maintain positive working relationships with co-workers, other District employees, outside agencies and the public using principles of good customer service. Perform related duties as assigned. Other Related Duties Other duties as assigned Typical Qualifications Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Public Affairs Specialist I Knowledge of: Principles and practices of marketing, advertising, public relations, market research and analysis, printing and publishing. Effective public presentation and speaking methods to attract and inform various audiences. English usage, spelling, punctuation and grammar. Graphic design principles. Social media, web design and graphic presentation methods. Principles of technical report preparation. Principles and practices of safety management. Modern office equipment including the use of applicable computer applications. Principles and practices of effective customer service. Ability to: Perform professional media and public relations duties to promote and inform others regarding District matters. On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures. Make effective public presentations. Prepare and present clear and concise reports. Learn District policies and procedures. Operate and use modern office equipment including a computer and applicable software. Establish and maintain effective working relationships with those contacted in the course of work. Communicate clearly and concisely, both orally and in writing. Experience: Two years of increasingly responsible experience developing and implementing media and public relations programs. Education: Equivalent to a Bachelor’s degree from an accredited college with major course work in Public Relations, Journalism, Communications, or a related field. Public Affairs Specialist II In addition to the qualifications for the Public Affairs Specialist I: Knowledge of: District organization, services and programs. Modern media and public relations principles and practices. Social media tools used to enhance the communication of District matters and programs. Methods of media and public relations program development and evaluation. Project management methods. Pertinent local, State and Federal laws, ordinances and rules. Ability to: Independently develop, implement and evaluate a comprehensive media and public relations program. Manage projects effectively. Recognize, identify, and resolve conflict or problems of a sensitive or political nature. Collect, analyze and interpret customer data. Experience: Five years of progressively responsible experience similar to Public Affairs Specialist I with the District. Education: Equivalent to a Bachelor’s degree from an accredited college with major course work in Public Relations, Journalism, Communications, or a related field. Special Requirement: Possession of a valid California driver’s license. Supplemental Information Qualified applicants must submit a completed District application. APPLY IMMEDIATELY . Application screening will begin on or after March 14, 2024. Applications received after this date are not guaranteed consideration. Applications will be reviewed on a comparative basis and only those most qualified will be invited to continue in the selection process, which will consist of an overall assessment of the individual's skills through (1) written test; (2) oral interview; and (3) contacting of references to include current and former supervisors. The applicant must perform successfully in each phase of the recruitment in order to continue in the recruitment process. Applicants requiring necessary accommodations to the application process may contact Human Resources at (209) 526-7341. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD. The Modesto Irrigation District is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. THE SUCCESSFUL APPLICANT WILL BE REQUIRED TO PROVIDE VERIFICATION OF HIGH SCHOOL DIPLOMA OR GED AND APPLICABLE HIGHER EDUCATION DEGREE, PASS A MEDICAL EXAM INCLUDING A DRUG AND ALCOHOL SCREEN, AND A COMPLETE BACKGROUND CHECK PRIOR TO BEGINNING WORK. INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE For a complete list of MID Benefits, please refer to the following: http://www.mid.org/careers/benefits.htm Closing Date/Time: Continuous
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary The Multimedia Specialist will create innovative ways to produce digital media coverage and publicity for the athletics organization. The position will be responsible for communications, media relations, and internet activities, and contribute to the social and digital media activities for assigned sports which includes recording and archiving history of these sports as assigned. The person selected will interact and communicate effectively with the university’s student-athletes, coaches, staff and athletics administrators; media members locally, regionally and nationally; university faculty, staff and administrators; San Jose State University alumni, fans, followers and supporters of the athletics program; school affiliates not limited to the Mountain West, the Mountain Pacific Sports Federation, the Western Athletic Conference and the Golden Coast Conference personnel; and the NCAA (National Collegiate Athletic Association). Key Responsibilities Interact with traditional, internet and social media representatives and their outlets, report results, produce engaging game recaps, prepare news items on sports teams and its student-athletes; create and maintain current and historical files on teams, coaches and student-athletes. Digital Strategy/Creative Services Responsibilities. Prepare game-day handouts, manage media operations for home games and home contests, serve as an institutional representative and perform duties at assigned road games and contests. Coordinate with game-day personnel for selected sports to include public address announcer, statisticians, timers, staff and freelance photographers. Provide statistical reports, student-athlete nominations, when appropriate, and respond to requests from the university’s conference affiliates - the Mountain West, the Mountain Pacific Sports Federation, the Western Athletic Conference, the Golden Coast Conference and the National Collegiate Athletic Association (NCAA). Promote award winners following successful nominations. Respond to requests from the public for information on selected athletics teams. Knowledge, Skills & Abilities Ability to engage many different and diverse publics through strong written and verbal communication skills Ability to communicate with constituents in a professional and respectful manner Ability to meet deadlines and occasionally multiple deadlines simultaneously Ability to work with PC and MAC-based applications; basic working knowledge of Microsoft Office Suite; proficiency in Adobe Creative Suite, specifically PhotoShop, Premiere and Adobe Illustrator, and InDesign Website management skills, preferably SIDEARM Sports website tools Proficiency with sports software statistical programs such as StatCrew and NCAA Genius Demonstrated experience with successful messaging on social media platforms not limited to Tik-Tok, Facebook, Twitter and Instagram Video editing skills and experience Knowledge of NCAA and conference rules and regulations Ability to properly operate a licensed motor vehicle Required Qualifications Bachelor’s degree, which includes relevant coursework in the field Three years of related professional or technical experience License A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations. Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses. Preferred Qualifications Master’s degree or an equivalent 3+ years working in athletics media relations for an institution of higher education or a conference office or a professional sports team or working for a recognized sports media outlet Compensation Classification: Public Affairs/Communication Specialist II Anticipated Hiring Salary: $5,688/month CSU Salary Range: $3,949/month - $7,143/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: March 29, 2024 through April 11, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Mar 29 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 30, 2024
Job Summary The Multimedia Specialist will create innovative ways to produce digital media coverage and publicity for the athletics organization. The position will be responsible for communications, media relations, and internet activities, and contribute to the social and digital media activities for assigned sports which includes recording and archiving history of these sports as assigned. The person selected will interact and communicate effectively with the university’s student-athletes, coaches, staff and athletics administrators; media members locally, regionally and nationally; university faculty, staff and administrators; San Jose State University alumni, fans, followers and supporters of the athletics program; school affiliates not limited to the Mountain West, the Mountain Pacific Sports Federation, the Western Athletic Conference and the Golden Coast Conference personnel; and the NCAA (National Collegiate Athletic Association). Key Responsibilities Interact with traditional, internet and social media representatives and their outlets, report results, produce engaging game recaps, prepare news items on sports teams and its student-athletes; create and maintain current and historical files on teams, coaches and student-athletes. Digital Strategy/Creative Services Responsibilities. Prepare game-day handouts, manage media operations for home games and home contests, serve as an institutional representative and perform duties at assigned road games and contests. Coordinate with game-day personnel for selected sports to include public address announcer, statisticians, timers, staff and freelance photographers. Provide statistical reports, student-athlete nominations, when appropriate, and respond to requests from the university’s conference affiliates - the Mountain West, the Mountain Pacific Sports Federation, the Western Athletic Conference, the Golden Coast Conference and the National Collegiate Athletic Association (NCAA). Promote award winners following successful nominations. Respond to requests from the public for information on selected athletics teams. Knowledge, Skills & Abilities Ability to engage many different and diverse publics through strong written and verbal communication skills Ability to communicate with constituents in a professional and respectful manner Ability to meet deadlines and occasionally multiple deadlines simultaneously Ability to work with PC and MAC-based applications; basic working knowledge of Microsoft Office Suite; proficiency in Adobe Creative Suite, specifically PhotoShop, Premiere and Adobe Illustrator, and InDesign Website management skills, preferably SIDEARM Sports website tools Proficiency with sports software statistical programs such as StatCrew and NCAA Genius Demonstrated experience with successful messaging on social media platforms not limited to Tik-Tok, Facebook, Twitter and Instagram Video editing skills and experience Knowledge of NCAA and conference rules and regulations Ability to properly operate a licensed motor vehicle Required Qualifications Bachelor’s degree, which includes relevant coursework in the field Three years of related professional or technical experience License A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations. Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses. Preferred Qualifications Master’s degree or an equivalent 3+ years working in athletics media relations for an institution of higher education or a conference office or a professional sports team or working for a recognized sports media outlet Compensation Classification: Public Affairs/Communication Specialist II Anticipated Hiring Salary: $5,688/month CSU Salary Range: $3,949/month - $7,143/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: March 29, 2024 through April 11, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Mar 29 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary Reporting to the Sr. Director, this position serves as the Customer Service Specialist Tier 2 point of contact. The position will receive inbound escalation from Tier 1 support staff, students, staff, prospective students and faculty experiencing login, navigational or processing difficulty with enterprise computer systems. The incumbent answers incoming calls for Technical Service, provides prompt and accurate technical assistance troubleshooting and resolving problems and/or issues. Key Responsibilities Provide customer login support information to SJSU students, faculty and staff Assist in monitoring data and appropriately troubleshooting customer service issues. Collaborate with the Service Desk team to route issues appropriately for fastest resolution. Schedule training rooms as needed and respond to customer questions regarding services. Provide assistance to ensure customers can access data regarding SJSU and solve minor processing issues. Analyze, resolve, and route helpdesk phone calls and emails. Provide general directory assistance, route calls and provide in-person assistance to customers. Determine appropriate category for resolution, log, route and track trouble tickets using iSupport system. Receive inbound telephone calls, chat messages, and emails on product questions. Provide technical Tier 2 troubleshooting, and problem resolution. Provide user-friendly explanations and follow-up using telephone, emails, and/or chat, and in person communication. Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction. Open trouble tickets using the trouble ticketing tool and document action steps and resolutions including follow-up. Serve as the customer advocate and interact with internal teams to solve issues. Escalate customer concerns as necessary to the appropriate manager, as required. Communicate and train Tier I support in processing and resolving reported problems. Knowledge, Skills & Abilities Ability to provide Tier II technical support Ability to apply consultative skills to assess user needs and provide appropriate support Working knowledge of information technology systems and/or applications, including campuswide systems and multimedia environments, access procedures, networks, and/or databases Excellent customer service and public relations skills Ability to troubleshoot basic help desk inquiries Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions within a diverse multicultural environment Ability to apply campus information security policy and standards to develop specific security requirements Basic knowledge of data administration principles and techniques Ability to analyze data requirements and research data availability and access methods Ability to communicate in writing and speaking clearly to a diverse group of customers Proficiency using standard software packages: i.e., Word processing, Excel spreadsheet, Database management Basic knowledge in either of these technologies: network, WiFi, security, or cloud technologies Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation Ability to handle multiple work priorities and maintain confidentiality and appropriately handle sensitive communications with customers Ability to apply security models and frameworks to ensure appropriate security is maintained Technical knowledge and understanding of electronics and networking (TCP/IP), browser functionality, and troubleshooting of common networking devices Required Qualifications Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study Three years of experience supporting information systems and technology Input required qualifications Preferred Qualifications Experience providing technical support and customer service support Experience in a University or college environment Experience with electronic and networking (TCP/IP) Compensation Classification: Information Technology Consultant - Career CSU Salary Range: $4,678/month - $11,547/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: November 16, 2022 through November 29, 2022 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Nov 16 2022 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Job Summary Reporting to the Sr. Director, this position serves as the Customer Service Specialist Tier 2 point of contact. The position will receive inbound escalation from Tier 1 support staff, students, staff, prospective students and faculty experiencing login, navigational or processing difficulty with enterprise computer systems. The incumbent answers incoming calls for Technical Service, provides prompt and accurate technical assistance troubleshooting and resolving problems and/or issues. Key Responsibilities Provide customer login support information to SJSU students, faculty and staff Assist in monitoring data and appropriately troubleshooting customer service issues. Collaborate with the Service Desk team to route issues appropriately for fastest resolution. Schedule training rooms as needed and respond to customer questions regarding services. Provide assistance to ensure customers can access data regarding SJSU and solve minor processing issues. Analyze, resolve, and route helpdesk phone calls and emails. Provide general directory assistance, route calls and provide in-person assistance to customers. Determine appropriate category for resolution, log, route and track trouble tickets using iSupport system. Receive inbound telephone calls, chat messages, and emails on product questions. Provide technical Tier 2 troubleshooting, and problem resolution. Provide user-friendly explanations and follow-up using telephone, emails, and/or chat, and in person communication. Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction. Open trouble tickets using the trouble ticketing tool and document action steps and resolutions including follow-up. Serve as the customer advocate and interact with internal teams to solve issues. Escalate customer concerns as necessary to the appropriate manager, as required. Communicate and train Tier I support in processing and resolving reported problems. Knowledge, Skills & Abilities Ability to provide Tier II technical support Ability to apply consultative skills to assess user needs and provide appropriate support Working knowledge of information technology systems and/or applications, including campuswide systems and multimedia environments, access procedures, networks, and/or databases Excellent customer service and public relations skills Ability to troubleshoot basic help desk inquiries Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions within a diverse multicultural environment Ability to apply campus information security policy and standards to develop specific security requirements Basic knowledge of data administration principles and techniques Ability to analyze data requirements and research data availability and access methods Ability to communicate in writing and speaking clearly to a diverse group of customers Proficiency using standard software packages: i.e., Word processing, Excel spreadsheet, Database management Basic knowledge in either of these technologies: network, WiFi, security, or cloud technologies Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation Ability to handle multiple work priorities and maintain confidentiality and appropriately handle sensitive communications with customers Ability to apply security models and frameworks to ensure appropriate security is maintained Technical knowledge and understanding of electronics and networking (TCP/IP), browser functionality, and troubleshooting of common networking devices Required Qualifications Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study Three years of experience supporting information systems and technology Input required qualifications Preferred Qualifications Experience providing technical support and customer service support Experience in a University or college environment Experience with electronic and networking (TCP/IP) Compensation Classification: Information Technology Consultant - Career CSU Salary Range: $4,678/month - $11,547/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: November 16, 2022 through November 29, 2022 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Nov 16 2022 Pacific Standard Time Applications close: Closing Date/Time:
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information LA COUNTY LIBRARY REPOSTING INFORMATION This announcement is being reposted to reopen the filing period and update posting language. EXAM NUMBER Q8337Q FIRST DAY OF FILING February 20, 2024, at 8:00 a.m. (PT) - Until the needs of the service are met and is subject to closure without prior notice. TYPE OF RECRUITMENT OPEN COMPETITIVE JOB OPPORTUNITY LA County Library is one of the largest and most innovative library systems in the US. It offers free public resources including books, music, multimedia materials, computers and internet access and educational and recreational services to 3.4 million residents through its 85 libraries and mobile fleet of vehicles. LA County library is dedicated to reducing barriers and increasing equity and access to public services for all. LA County Library seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. The library fosters a diverse and inclusive work environment that promotes collaboration, flexibility, and fairness, so that all individuals are able to participate and contribute to their full potential. Check Out Our Outstanding Benefits! Los Angeles County offers one of the strongest public-sector benefits packages in the nation. Flexible Benefit Plans - The County provides each employee with a monthly "benefit allowance" they can use to pay for benefits, allowing employees to choose among a variety of pre-tax and after-tax benefits. Robust Retirement Packages - Contributory-defined benefit plan; optional tax-deferred income plans that may include a county matching contribution up to 4% of employee's salary. Generous Maternity and Family Leave Benefits 13 paid holidays per year Click Here for more details on employee benefits . The Position: Has immediate charge of a Group II level community library, or coordinates a regional specialized library service or department-wide special service program; or performs highly-specialized work evaluating and selecting materials for the department's collection; or directs the performance of difficult Technical Services support functions. Positions allocable to this class work under the general supervision of an Assistant Library Administrator or Library Administrator, and either: 1) have immediate charge of a Group II level community library including the supervision of lower-level professional, and/or paraprofessional and clerical staff; 2) have responsibility for developing, coordinating, and supervising youth or adult library services for a region; 3) coordinate a highly-specialized department-wide special service program, such as Emergent Literacy, Teen Services and Internet Services; 4) perform highly-specialized library work evaluating and selecting materials to be added to the department's collection; 5) perform the more difficult department-wide technical support functions, Financial Control, Cataloging, Materials Management and Processing, which includes the supervision of professional and/or paraprofessional and clerical staff. Positions in this class must demonstrate awareness of local community trends and issues impacting the Library; be able to make presentations and provide individual and group instruction, exercise independent judgment in performing assignments; and exercise knowledge of the theories, principles, and techniques of librarianship. Incumbents must also possess specialized professional expertise in their particular area of assignment and use current technology to perform librarian duties. Supervisory positions must also exercise knowledge of the principles of supervision, terms and conditions of applicable Memoranda of Understanding, and departmental policies, rules, library locations, and services. As essential functions of the position, incumbents may be required to bend, stoop, squat, twist, reach, work on irregular surfaces, lift objects of moderate weight, and stand or walk for long periods of time. Essential Job Functions Essential duties include, but are not limited to: All Positions Conducts individual and may conduct group instruction in the proper use of Library technology and resources and the development of professional staff/succession planning. Research grant programs, write funding applications, and assist in coordinating activities of a grant program. Maintains records and prepares reports, as directed. Implements policies and procedures. Serve on committees to develop programs, policies, procedures, and training as needed. Community Libraries and Regional Offices Directs the operations of a Group II level community library including the supervision of assigned library personnel; interprets library policies and procedures to staff and to customers; analyzes customer needs in order to provide responsive library services; serves as a liaison with local officials, groups, and agencies; coordinates the activities of volunteer groups; and maintains a safe, clean, and orderly facility. Has primary responsibility for maintaining a continuing relationship with County/city officials, community organizations, schools and other agencies on all matters concerning library services; clarifies department policies and procedures, and promotes good communications and a cooperative relationship between the community and Library. Develops strategies to market department programs and activities to the public and community. Promotes and maintains public relations for Library programs, services or activities, such as preparing articles announcing Library activities for community newspapers. Coordinates youth library programs and services for a region; orders and selects juvenile books for libraries in their region; coordinates summer reading programs and other regional activities; coordinates outreach activities for all ages; manages program budgets; trains regional personnel on methods of service delivery; may assist the Children's Book Evaluator in department-wide purchases. Coordinates adult library programs and services for a region; manages program budgets, trains regional personnel on methods of service delivery; approves program activity publicity; serves as technology consultant on library-oriented technology. Acts in-charge of more than one community library as needed. Public Services Administration Serves a departmental specialist in the evaluation and selection of library materials customized for each community library's needs, such as books electronic databases, audio-visual, or special materials; guides collection development for the department; manages materials budget for each individual community library; advises and assists field staff in developing collection profiles; provides opportunities for staff to develop reader's advisory skills; assists in the training of staff in collection development activities. Serves as departmental specialist in managing Early Childhood Services and Programs such as Family Place and storytime; oversees the quality of standards in Early Childhood Library programs; trains staff in practice and theory in developing model Early Childhood Services; provides outreach to groups and agencies that focus on Early Childhood issues and outcomes such as child development, education, health, childcare; consults on the development of library spaces appropriate for toddlers and pre-schoolers; oversees special projects as assigned. Serves as departmental specialist in managing and developing all aspects of library service for youth, including services for both middle school and high school students; supports reading motivation and learning activities to meet a variety of developmental stages and interests; develops and participates in collaborative programs; orders materials for the Young Teen collection; trains staff to provide quality programs and services for teens; consults in the development of appealing teen spaces in libraries; serves as liaison to various County departments and agencies to support the improvement of library and literacy services for teens including outreach events; represents the Youth Services Coordinator at interagency meetings. Coordinates Internet services, including keeping content current for the department's website and staff Intranet; develops and implements training; develops, coordinates and supervises public access Internet services; and monitors trends in library technology. Technical Services Directs the operation of Materials Management including the ordering, receiving and copy cataloging of library materials in all formats; and coordinates system-wide periodical subscriptions and serials management. Directs the operation of Financial Control and Contracts including assisting in the development of bid specifications with various vendors, invoicing, fund management, and vendor performance compliance. Directs the operation of complex and original cataloging and classification of library materials in various formats and languages; oversees quality control of the catalog database; reviews, develops and implements cataloging policies and procedures to comply with current national standards and local needs. Directs the operation of the Processing Section including adding item records to the database and physical processing and coordinating of the delivery of library materials in all formats and languages; receives and verifies deliveries of library materials from vendors; arranges repair of library materials using outside vendors; functions as systems administrator for vendor title source accounts; and evaluates and selects miscellaneous library supplies for Technical Services and community libraries. Requirements There are two options to qualify for this position: Option I: A Master of Library Science degree from an accredited college or university* -AND- One year of experience at the level of Los Angeles County's class of Librarian III** in charge of a Group III level or equivalent size community library having at least two (2) - four (4) full-time professional and paraprofessional staff or supervising staff performing specialized professional library work. Option II: A Master of Library Science degree from an accredited college or university* -AND- Two years of experience at the level of Los Angeles County's class of Librarian II*** in charge of a Group IV level or equivalent size community library having one (1) - two (2) full-time professional and para-professional staff or performing specialized professional library work. License: A valid California Class "C" Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Class III - Moderate: This class requires that the incumbent stand or walk most of the time with bending, stooping, squatting, twisting, reaching, working on irregular surfaces, occasional lifting of objects weighing over 25 pounds, and frequent lifting of 10-25 pounds. SPECIAL REQUIREMENT INFORMATION Out-of-class experience will not be accepted for this examination. *In order to receive credit for the required degree, you MUST include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows the area of specialization at the time of application filing. If you are unable to attach the required document(s) to your application at the time of filing, you must email the required document(s) within fifteen (15) calendar days from the date of application submission to libraryexams@library.lacounty.gov . Please reference your full name, exam title, and exam number on the email subject line. Unofficial transcripts will NOT be accepted to meet the educational requirement. **For a fuller description of Los Angeles County's class of Librarian III, refer to the classification specification Item# 8336 . **** For a fuller description of Los Angeles County's class of Librarian II, refer to the classification specification Item#8335 . Additional Information Examination Content: This examination will consist of an oral interview covering knowledge and understanding of the position, adaptability, problem solving, interpersonal and public relations effectiveness, oral communication, and supervisory abilities weighted 100%. Candidates must achieve a passing score of 70% or higher on the examination in order to be added to the eligible register. ELIGIBILITY INFORMATION: Applications will be processed on an as-received basis. The names of candidates receiving a passing grade on the examination will be placed on the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation. No person may compete in this examination more than once every twelve (12) months. SPECIAL INFORMATION: Vacancy The resulting eligible register for this examination will be used to fill vacancies throughout LA County Library. Available Shift Appointees will be required to work any shift, including evenings, nights, and weekends. Fair Chance Initiative for Hiring Ordinance (FCIHO): The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Anti-Racism, Diversity, and Inclusion (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. LA County Library is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. APPLICATION AND FILING INFORMATION Applications must be filed online only. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Apply online by clicking the green "Apply" button at the top right of this posting. You can also track the status of your application using this website. Applications must be received before 5:00 p.m. on the last filing date. Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Please add the below email addresses to your email address book and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail: libraryexams@library.lacounty.gov noreply@governmentjobs.com info@governmentjobs.com mandrade@library.lacounty.gov lcontreras@library.lacounty.gov cgarcia@library.lacounty.gov It is your responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component. Testing Accommodation If you require accommodation to fairly compete in any part of the examination process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for testing accommodation. Social Security Number: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. No Sharing of User ID and Password: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. Computer & Internet Access at Public Libraries: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Refer to their website for updated information at https://lacountylibrary.org/library-locator . Department Contact Name: Lizette Contreras Department Contact Phone: 562-940-8434 Contact Email: lcontreras@library.lacounty.gov Testing Accommodation Contact Information: Lizette Contreras/562-940-8434 California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (562) 940-8434 ADA Coordinator Email: JInjijian@library.lacounty.gov Teletype Phone: (562) 940-8477 For detailed information, please click here
Mar 08, 2024
Full Time
Position/Program Information LA COUNTY LIBRARY REPOSTING INFORMATION This announcement is being reposted to reopen the filing period and update posting language. EXAM NUMBER Q8337Q FIRST DAY OF FILING February 20, 2024, at 8:00 a.m. (PT) - Until the needs of the service are met and is subject to closure without prior notice. TYPE OF RECRUITMENT OPEN COMPETITIVE JOB OPPORTUNITY LA County Library is one of the largest and most innovative library systems in the US. It offers free public resources including books, music, multimedia materials, computers and internet access and educational and recreational services to 3.4 million residents through its 85 libraries and mobile fleet of vehicles. LA County library is dedicated to reducing barriers and increasing equity and access to public services for all. LA County Library seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. The library fosters a diverse and inclusive work environment that promotes collaboration, flexibility, and fairness, so that all individuals are able to participate and contribute to their full potential. Check Out Our Outstanding Benefits! Los Angeles County offers one of the strongest public-sector benefits packages in the nation. Flexible Benefit Plans - The County provides each employee with a monthly "benefit allowance" they can use to pay for benefits, allowing employees to choose among a variety of pre-tax and after-tax benefits. Robust Retirement Packages - Contributory-defined benefit plan; optional tax-deferred income plans that may include a county matching contribution up to 4% of employee's salary. Generous Maternity and Family Leave Benefits 13 paid holidays per year Click Here for more details on employee benefits . The Position: Has immediate charge of a Group II level community library, or coordinates a regional specialized library service or department-wide special service program; or performs highly-specialized work evaluating and selecting materials for the department's collection; or directs the performance of difficult Technical Services support functions. Positions allocable to this class work under the general supervision of an Assistant Library Administrator or Library Administrator, and either: 1) have immediate charge of a Group II level community library including the supervision of lower-level professional, and/or paraprofessional and clerical staff; 2) have responsibility for developing, coordinating, and supervising youth or adult library services for a region; 3) coordinate a highly-specialized department-wide special service program, such as Emergent Literacy, Teen Services and Internet Services; 4) perform highly-specialized library work evaluating and selecting materials to be added to the department's collection; 5) perform the more difficult department-wide technical support functions, Financial Control, Cataloging, Materials Management and Processing, which includes the supervision of professional and/or paraprofessional and clerical staff. Positions in this class must demonstrate awareness of local community trends and issues impacting the Library; be able to make presentations and provide individual and group instruction, exercise independent judgment in performing assignments; and exercise knowledge of the theories, principles, and techniques of librarianship. Incumbents must also possess specialized professional expertise in their particular area of assignment and use current technology to perform librarian duties. Supervisory positions must also exercise knowledge of the principles of supervision, terms and conditions of applicable Memoranda of Understanding, and departmental policies, rules, library locations, and services. As essential functions of the position, incumbents may be required to bend, stoop, squat, twist, reach, work on irregular surfaces, lift objects of moderate weight, and stand or walk for long periods of time. Essential Job Functions Essential duties include, but are not limited to: All Positions Conducts individual and may conduct group instruction in the proper use of Library technology and resources and the development of professional staff/succession planning. Research grant programs, write funding applications, and assist in coordinating activities of a grant program. Maintains records and prepares reports, as directed. Implements policies and procedures. Serve on committees to develop programs, policies, procedures, and training as needed. Community Libraries and Regional Offices Directs the operations of a Group II level community library including the supervision of assigned library personnel; interprets library policies and procedures to staff and to customers; analyzes customer needs in order to provide responsive library services; serves as a liaison with local officials, groups, and agencies; coordinates the activities of volunteer groups; and maintains a safe, clean, and orderly facility. Has primary responsibility for maintaining a continuing relationship with County/city officials, community organizations, schools and other agencies on all matters concerning library services; clarifies department policies and procedures, and promotes good communications and a cooperative relationship between the community and Library. Develops strategies to market department programs and activities to the public and community. Promotes and maintains public relations for Library programs, services or activities, such as preparing articles announcing Library activities for community newspapers. Coordinates youth library programs and services for a region; orders and selects juvenile books for libraries in their region; coordinates summer reading programs and other regional activities; coordinates outreach activities for all ages; manages program budgets; trains regional personnel on methods of service delivery; may assist the Children's Book Evaluator in department-wide purchases. Coordinates adult library programs and services for a region; manages program budgets, trains regional personnel on methods of service delivery; approves program activity publicity; serves as technology consultant on library-oriented technology. Acts in-charge of more than one community library as needed. Public Services Administration Serves a departmental specialist in the evaluation and selection of library materials customized for each community library's needs, such as books electronic databases, audio-visual, or special materials; guides collection development for the department; manages materials budget for each individual community library; advises and assists field staff in developing collection profiles; provides opportunities for staff to develop reader's advisory skills; assists in the training of staff in collection development activities. Serves as departmental specialist in managing Early Childhood Services and Programs such as Family Place and storytime; oversees the quality of standards in Early Childhood Library programs; trains staff in practice and theory in developing model Early Childhood Services; provides outreach to groups and agencies that focus on Early Childhood issues and outcomes such as child development, education, health, childcare; consults on the development of library spaces appropriate for toddlers and pre-schoolers; oversees special projects as assigned. Serves as departmental specialist in managing and developing all aspects of library service for youth, including services for both middle school and high school students; supports reading motivation and learning activities to meet a variety of developmental stages and interests; develops and participates in collaborative programs; orders materials for the Young Teen collection; trains staff to provide quality programs and services for teens; consults in the development of appealing teen spaces in libraries; serves as liaison to various County departments and agencies to support the improvement of library and literacy services for teens including outreach events; represents the Youth Services Coordinator at interagency meetings. Coordinates Internet services, including keeping content current for the department's website and staff Intranet; develops and implements training; develops, coordinates and supervises public access Internet services; and monitors trends in library technology. Technical Services Directs the operation of Materials Management including the ordering, receiving and copy cataloging of library materials in all formats; and coordinates system-wide periodical subscriptions and serials management. Directs the operation of Financial Control and Contracts including assisting in the development of bid specifications with various vendors, invoicing, fund management, and vendor performance compliance. Directs the operation of complex and original cataloging and classification of library materials in various formats and languages; oversees quality control of the catalog database; reviews, develops and implements cataloging policies and procedures to comply with current national standards and local needs. Directs the operation of the Processing Section including adding item records to the database and physical processing and coordinating of the delivery of library materials in all formats and languages; receives and verifies deliveries of library materials from vendors; arranges repair of library materials using outside vendors; functions as systems administrator for vendor title source accounts; and evaluates and selects miscellaneous library supplies for Technical Services and community libraries. Requirements There are two options to qualify for this position: Option I: A Master of Library Science degree from an accredited college or university* -AND- One year of experience at the level of Los Angeles County's class of Librarian III** in charge of a Group III level or equivalent size community library having at least two (2) - four (4) full-time professional and paraprofessional staff or supervising staff performing specialized professional library work. Option II: A Master of Library Science degree from an accredited college or university* -AND- Two years of experience at the level of Los Angeles County's class of Librarian II*** in charge of a Group IV level or equivalent size community library having one (1) - two (2) full-time professional and para-professional staff or performing specialized professional library work. License: A valid California Class "C" Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Class III - Moderate: This class requires that the incumbent stand or walk most of the time with bending, stooping, squatting, twisting, reaching, working on irregular surfaces, occasional lifting of objects weighing over 25 pounds, and frequent lifting of 10-25 pounds. SPECIAL REQUIREMENT INFORMATION Out-of-class experience will not be accepted for this examination. *In order to receive credit for the required degree, you MUST include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows the area of specialization at the time of application filing. If you are unable to attach the required document(s) to your application at the time of filing, you must email the required document(s) within fifteen (15) calendar days from the date of application submission to libraryexams@library.lacounty.gov . Please reference your full name, exam title, and exam number on the email subject line. Unofficial transcripts will NOT be accepted to meet the educational requirement. **For a fuller description of Los Angeles County's class of Librarian III, refer to the classification specification Item# 8336 . **** For a fuller description of Los Angeles County's class of Librarian II, refer to the classification specification Item#8335 . Additional Information Examination Content: This examination will consist of an oral interview covering knowledge and understanding of the position, adaptability, problem solving, interpersonal and public relations effectiveness, oral communication, and supervisory abilities weighted 100%. Candidates must achieve a passing score of 70% or higher on the examination in order to be added to the eligible register. ELIGIBILITY INFORMATION: Applications will be processed on an as-received basis. The names of candidates receiving a passing grade on the examination will be placed on the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation. No person may compete in this examination more than once every twelve (12) months. SPECIAL INFORMATION: Vacancy The resulting eligible register for this examination will be used to fill vacancies throughout LA County Library. Available Shift Appointees will be required to work any shift, including evenings, nights, and weekends. Fair Chance Initiative for Hiring Ordinance (FCIHO): The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Anti-Racism, Diversity, and Inclusion (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. LA County Library is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. APPLICATION AND FILING INFORMATION Applications must be filed online only. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Apply online by clicking the green "Apply" button at the top right of this posting. You can also track the status of your application using this website. Applications must be received before 5:00 p.m. on the last filing date. Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Please add the below email addresses to your email address book and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail: libraryexams@library.lacounty.gov noreply@governmentjobs.com info@governmentjobs.com mandrade@library.lacounty.gov lcontreras@library.lacounty.gov cgarcia@library.lacounty.gov It is your responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component. Testing Accommodation If you require accommodation to fairly compete in any part of the examination process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for testing accommodation. Social Security Number: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. No Sharing of User ID and Password: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. Computer & Internet Access at Public Libraries: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Refer to their website for updated information at https://lacountylibrary.org/library-locator . Department Contact Name: Lizette Contreras Department Contact Phone: 562-940-8434 Contact Email: lcontreras@library.lacounty.gov Testing Accommodation Contact Information: Lizette Contreras/562-940-8434 California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (562) 940-8434 ADA Coordinator Email: JInjijian@library.lacounty.gov Teletype Phone: (562) 940-8477 For detailed information, please click here