Contra Costa Water District
Concord, California, United States
GENERAL JOB FUNCTION Are you passionate about ensuring the efficient operation and management of vital water resources? Do you thrive in fast-paced environments where attention to detail and quick decision-making are paramount? If so, we invite you to join our team at Contra Costa Water District as a Water Use Efficiency Technician. CCWD is an innovative leader in water management and provides employees with a fast-paced and stable work environment that encourages professional growth and development. The Mission of the CCWD is to strategically provide a reliable supply of high-quality water at the lowest cost possible, in an environmentally responsible manner. FLSA: Non-Exempt Bargaining Unit: Local 39 POSITION DESCRIPTION Under supervision, assists in implementing various water conservation programs for the District; performs residential, commercial and landscape water audits at various customer field locations; participates in public outreach activities designed to promote water conservation. Positions in this classification are involved in the ongoing conduct of field-based water auditing and conservation activities. Incumbents deal with the public inside their homes and businesses where considerable tact, initiative and discretion are required. This class is distinguished from specialist positions assigned to the Water Conservation Program in that the latter are engaged in more program development, data analysis, and report writing, as well as in the conduct of the more complex water audits. The Contra Costa Water District seeks a motivated individual to join the Water Use Efficiency Team. The position is part time with variable days depending on business needs and customer demand. The hours are generally 8:00 a.m. to 5:00 p.m. but may occasionally vary depending on business needs. The current job opening is for a part-time temporary (maximum six-month time frame) position. EXAMPLES OF DUTIES Performs indoor residential water audits by conducting field inspections and tests, including those for leaky toilets and sinks; calculates flow rates of showers and faucets, installs low flow shower heads, toilet dams and instructs customers on other ways to save water in and around the home. Conducts outdoor audits including setting out beakers on lawns, testing sprinkler systems, calculating the amount of water in each beaker, pointing out deficiencies in sprinkler placement and developing a watering schedule for the customer; teaches customers how to read their own water meter and recommends installation of water saving plumbing fixtures. Performs field inspections and measurements at customer locations; reviews water use records and calculates annual water consumption by site. Meets with customers in person at their homes and places of business; answers their inquiries and provides general information and advice on water conservation measures and practices. Answers the phone, sends out educational materials, processes forms, keeps simple records, files and statistics of work activities; performs data entry work using a computer, if required. Serves as the District's representative at community fairs or trade shows to promote water conservation techniques. Gives oral reports on work performed and prepares simple written reports, upon request. Operates a motor vehicle, a personal computer (if required), and uses basic hand tools; performs all work in accordance with safe work practices. Assists customer services staff in responding to or resolving unusual customer problems or complaints, upon request. May assist professional staff in conducting other program activities, including commercial and landscape audits. Performs related duties as required. MINIMUM QUALIFICATIONS EDUCATION: Completion of the twelfth grade, or its equivalent. EXPERIENCE: Two years of work experience either (1) in water conservation, landscaping, plumbing or a related field, or (2) in field or office work involving frequent customer contact. KNOWLEDGE, SKILLS & ABILITIES: Knowledge of basic principles and practices of gardening and irrigation systems; basic principles of plumbing; basic principles of customer service; proper spelling, grammar, punctuation and sentence construction. Ability to make mathematical calculations of moderate difficulty. Understand, interpret and apply District policies to field situations. Analyze water conservation problems, identify alternatives and recommend solutions. Learn and operate a personal computer, if required to do so. Understand and carry out written and oral instructions. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of the work. ADDITIONAL INFORMATION Must pass a physical examination before employment with the District. EQUAL EMPLOYMENT OPPORTUNITY Contra Costa Water District is committed to equal employment opportunity for all employees and applicants. We prohibit discrimination based upon race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other actual or perceived status protected under federal, state, or local law. Employment decisions are based on individual qualifications and performance. DIVERSITY, EQUITY, AND INCLUSION One of the many CCWD goals is to pursue organizational excellence through diversity, equity, inclusivity, leadership, and professionalism. We recognize the strengths of staff creativity, innovation, problem-solving, and improved decision-making resulting from diverse perspectives, and we strive to be a culturally diverse organization that values, recognizes, and supports inclusion. CONVICTION HISTORY A condition of employment for all CCWD positions includes successfully passing a Department of Justice Live Scan fingerprint check and completion of the federal Employment Eligibility Verification Form I-9. Additionally, in compliance with federal law, CCWD participates in E-Verify. DISASTER SERVICE WORKER All CCWD employees are designated Disaster Service Workers through state and local law. As such, CCWD employees may be called upon to support the activities of CCWD during an emergency situation. For regular-status, non-temporary positions: In addition to a competitive salary, the Contra Costa Water District offers an excellent benefits package! Stationary Engineers, Local 39 benefits include: Employer-paid medical, dental, vision, and life insurance Employer-paid short term and long-term disability insurance Voluntary participation in the Flexible Spending Accounts for dependent care and healthcare reimbursements Voluntary participation in the 457(b) deferred compensation plan 11 paid holidays plusan additional 16 hours for floating holidaysper year Vacation accrual at 10 days peryearduring the first three years; 13 days per year accrual in yearsthree to five; with additionalaccrual increases thereafter 96 hours of sick leave accrual per year Employer-paid retiree health insurance for retiree and dependents. Local 39 employees currently contribute 2.5% of base pay on a pretax basis for this benefit. Employees hired on or after January 1, 2016, are subject to a 10-year District-servicevesting period to be eligible for fully paid retiree medical upondirect retirement from the District. The District contracts with CalPERS for medical benefits. A defined benefit retirement plan; reciprocity with CalPERS and CalPERS reciprocal agencies. (Reciprocal agency service does not count toward the 5-year or 10-yearvesting requirement for fully paid retiree medical.) The defined benefit is 2.35% at 55for those withclassic reciprocity.New hires who are not eligible for classicreciprocity areeligible forthe 2% at 62 PEPRAdefined benefit. Participation in Social Security and Medicare Extensive Wellness Program including 50% employer-paid gym membership, up to $40.00 per month Health Insurance Credit for self and/or eligible dependents who have other medical benefit coverage Educational Assistance Program up to $3,000 per year per employee Employer-paid Employee Assistance Program offering counseling and referral services Employees receive free admission to Los Vaqueros Reservoir that offers recreation areas, fishing, boating, and hiking trails. Bilingual services pay And more. For additional information andthe full details,eligibility, and provisions regarding the District's applicable benefits package , please visit: Benefit Brochure Closing Date/Time: 5/1/2024 5:00 PM Pacific
GENERAL JOB FUNCTION Are you passionate about ensuring the efficient operation and management of vital water resources? Do you thrive in fast-paced environments where attention to detail and quick decision-making are paramount? If so, we invite you to join our team at Contra Costa Water District as a Water Use Efficiency Technician. CCWD is an innovative leader in water management and provides employees with a fast-paced and stable work environment that encourages professional growth and development. The Mission of the CCWD is to strategically provide a reliable supply of high-quality water at the lowest cost possible, in an environmentally responsible manner. FLSA: Non-Exempt Bargaining Unit: Local 39 POSITION DESCRIPTION Under supervision, assists in implementing various water conservation programs for the District; performs residential, commercial and landscape water audits at various customer field locations; participates in public outreach activities designed to promote water conservation. Positions in this classification are involved in the ongoing conduct of field-based water auditing and conservation activities. Incumbents deal with the public inside their homes and businesses where considerable tact, initiative and discretion are required. This class is distinguished from specialist positions assigned to the Water Conservation Program in that the latter are engaged in more program development, data analysis, and report writing, as well as in the conduct of the more complex water audits. The Contra Costa Water District seeks a motivated individual to join the Water Use Efficiency Team. The position is part time with variable days depending on business needs and customer demand. The hours are generally 8:00 a.m. to 5:00 p.m. but may occasionally vary depending on business needs. The current job opening is for a part-time temporary (maximum six-month time frame) position. EXAMPLES OF DUTIES Performs indoor residential water audits by conducting field inspections and tests, including those for leaky toilets and sinks; calculates flow rates of showers and faucets, installs low flow shower heads, toilet dams and instructs customers on other ways to save water in and around the home. Conducts outdoor audits including setting out beakers on lawns, testing sprinkler systems, calculating the amount of water in each beaker, pointing out deficiencies in sprinkler placement and developing a watering schedule for the customer; teaches customers how to read their own water meter and recommends installation of water saving plumbing fixtures. Performs field inspections and measurements at customer locations; reviews water use records and calculates annual water consumption by site. Meets with customers in person at their homes and places of business; answers their inquiries and provides general information and advice on water conservation measures and practices. Answers the phone, sends out educational materials, processes forms, keeps simple records, files and statistics of work activities; performs data entry work using a computer, if required. Serves as the District's representative at community fairs or trade shows to promote water conservation techniques. Gives oral reports on work performed and prepares simple written reports, upon request. Operates a motor vehicle, a personal computer (if required), and uses basic hand tools; performs all work in accordance with safe work practices. Assists customer services staff in responding to or resolving unusual customer problems or complaints, upon request. May assist professional staff in conducting other program activities, including commercial and landscape audits. Performs related duties as required. MINIMUM QUALIFICATIONS EDUCATION: Completion of the twelfth grade, or its equivalent. EXPERIENCE: Two years of work experience either (1) in water conservation, landscaping, plumbing or a related field, or (2) in field or office work involving frequent customer contact. KNOWLEDGE, SKILLS & ABILITIES: Knowledge of basic principles and practices of gardening and irrigation systems; basic principles of plumbing; basic principles of customer service; proper spelling, grammar, punctuation and sentence construction. Ability to make mathematical calculations of moderate difficulty. Understand, interpret and apply District policies to field situations. Analyze water conservation problems, identify alternatives and recommend solutions. Learn and operate a personal computer, if required to do so. Understand and carry out written and oral instructions. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of the work. ADDITIONAL INFORMATION Must pass a physical examination before employment with the District. EQUAL EMPLOYMENT OPPORTUNITY Contra Costa Water District is committed to equal employment opportunity for all employees and applicants. We prohibit discrimination based upon race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other actual or perceived status protected under federal, state, or local law. Employment decisions are based on individual qualifications and performance. DIVERSITY, EQUITY, AND INCLUSION One of the many CCWD goals is to pursue organizational excellence through diversity, equity, inclusivity, leadership, and professionalism. We recognize the strengths of staff creativity, innovation, problem-solving, and improved decision-making resulting from diverse perspectives, and we strive to be a culturally diverse organization that values, recognizes, and supports inclusion. CONVICTION HISTORY A condition of employment for all CCWD positions includes successfully passing a Department of Justice Live Scan fingerprint check and completion of the federal Employment Eligibility Verification Form I-9. Additionally, in compliance with federal law, CCWD participates in E-Verify. DISASTER SERVICE WORKER All CCWD employees are designated Disaster Service Workers through state and local law. As such, CCWD employees may be called upon to support the activities of CCWD during an emergency situation. For regular-status, non-temporary positions: In addition to a competitive salary, the Contra Costa Water District offers an excellent benefits package! Stationary Engineers, Local 39 benefits include: Employer-paid medical, dental, vision, and life insurance Employer-paid short term and long-term disability insurance Voluntary participation in the Flexible Spending Accounts for dependent care and healthcare reimbursements Voluntary participation in the 457(b) deferred compensation plan 11 paid holidays plusan additional 16 hours for floating holidaysper year Vacation accrual at 10 days peryearduring the first three years; 13 days per year accrual in yearsthree to five; with additionalaccrual increases thereafter 96 hours of sick leave accrual per year Employer-paid retiree health insurance for retiree and dependents. Local 39 employees currently contribute 2.5% of base pay on a pretax basis for this benefit. Employees hired on or after January 1, 2016, are subject to a 10-year District-servicevesting period to be eligible for fully paid retiree medical upondirect retirement from the District. The District contracts with CalPERS for medical benefits. A defined benefit retirement plan; reciprocity with CalPERS and CalPERS reciprocal agencies. (Reciprocal agency service does not count toward the 5-year or 10-yearvesting requirement for fully paid retiree medical.) The defined benefit is 2.35% at 55for those withclassic reciprocity.New hires who are not eligible for classicreciprocity areeligible forthe 2% at 62 PEPRAdefined benefit. Participation in Social Security and Medicare Extensive Wellness Program including 50% employer-paid gym membership, up to $40.00 per month Health Insurance Credit for self and/or eligible dependents who have other medical benefit coverage Educational Assistance Program up to $3,000 per year per employee Employer-paid Employee Assistance Program offering counseling and referral services Employees receive free admission to Los Vaqueros Reservoir that offers recreation areas, fishing, boating, and hiking trails. Bilingual services pay And more. For additional information andthe full details,eligibility, and provisions regarding the District's applicable benefits package , please visit: Benefit Brochure Closing Date/Time: 5/1/2024 5:00 PM Pacific
Sonoma County, CA
Santa Rosa, California, United States
Position Information THIS RECRUITMENT IS PROMOTIONAL ONLY. YOU MUST PRESENTLY BE A FULL- OR PART-TIME REGULAR OR PROBATIONARY COUNTY OF SONOMA, COMMUNITY DEVELOPMENT COMMISSION, SONOMA COUNTY FAIRGROUNDS, OR SONOMA COUNTY WATER AGENCY EMPLOYEE IN ORDER TO APPLY FOR THIS POSITION. The Sonoma County Water Agency (Sonoma Water) has requested a department promotional certification to fill Water Agency Senior Programs Specialist position. Only qualified permanent and/or probationary Department employees on the eligible list may be eligible for referral to the department for the advertised position. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. The Sonoma Water Senior Programs Specialist is responsible for administering high level education programs which includes classroom and field programs along with training new educators on a range of water related programs . This position collaborates with external partners and represents Sonoma Water by leading field trip programs and organizing and facilitating meetings with internal and external stakeholders. Additional responsibilities include: Leading complex work groups and water related programs Receiving feedback from relevant staff and creating program and project development as part of the collaborative program structure Coordinating and directing community education/engagement programs with other staff and departments Promoting awareness of Sonoma Water projects and programs In addition to bringing experience implementing and/or educating about water-related programs, the ideal candidate will thrive in a collaborative environment and possess: A passion for the fields of environmental education, climate change, public service, and/or education The ability to facilitate group meetings and experience presenting to a diverse audience An understanding of existing Sonoma Water education programs, contracts, and budgeting processes Working knowledge of web design and online social networks Adobe Creative Suite experience designing brochures, flyers, and other public documents Proficiency with Microsoft Office Suite programs APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education & Experience: Any combination of education, training, and experience which would provide the required knowledge and abilities listed. Normally, this would include a four-year degree in water related science, environmental studies, education, political science, communications, public relations, or a closely related field; and three years of experience, which includes at least one year at the level of Water Agency Program Specialist II, or equivalent, that has included experience in the implementation of water-related programs in one or more of the following areas: community relations, public outreach, media, water use efficiency technology, teaching methods consistent with state-wide educational standards, and/or legislative processes at the federal or state level. Desired Certifications: Possession of a Grade II Water Use Efficiency Practitioner certificate from the CA/NA Section of the American Water Works Association for persons in the Water Use Efficiency specialization. Possession of a California teaching credential for persons in the Water Education specialization. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Thorough knowledge of: Operation of water supply facilities, water treatment facilities and water distribution systems; methods of water treatment and recycling; environmental regulations and environmental enhancement and restoration methods related to operation and construction of water supply, flood control, renewable energy, recycled water, and wastewater treatment facilities; fundamentals of communication, public speaking; data analysis and statistical forecasting methods; best practices for community outreach; English grammar, composition, vocabulary, spelling, and punctuation; standards and practices for workplace safety; and office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, search tools, social media services and database applications. Ability to: plan, develop, organize, and implement a wide variety of water-related programs; negotiate agreements with various agencies and special interests to facilitate program activities; speak effectively and persuasively before diverse groups; establish effective working relationships with other staff and with persons possessing a wide variety of divergent views; plan, organize, train, lead, and direct the activities of Water Agency staff and employees of participating municipalities, specials districts, the public, and outside agencies; create, innovate, develop, implement, and manage a variety of programs and projects related to water use efficiency, water education, community affairs, or government affairs; write and edit written materials for publication; compile concise reports, letters, newsletters and other written materials; coordinate educational and informational seminars and workshops; prepare and disseminate information to media and others; prepare a wide range of clear, concise, and informative reports, correspondence, and brochures; operate office equipment including computers and supporting word processing, spreadsheet, and database applications; use the internet and social media to enhance public outreach. Specialized assignments require the following: Water Use Efficiency Working knowledge of: Principles, practices and methods of water use efficiency and natural resource conservation; methods of conservation program implementation and monitoring; plumbing efficiency; building code requirements; landscaping and turf water efficiency; methods for urban and non-urban water reuse; landscape design and installation practices; regulatory framework and reporting standards for water efficiency in California including State Water Board requirements and urban water management plan specifications. Water Education Working knowledge of: Strategies and methods for effective educational programs; current state and federal standards for science education; strategies for effective behavior management; methods for outdoor education and natural interpretation, strategies for curriculum development and implementation; methods to analyze educational effectiveness. Community Affairs Working knowledge of: Principles and techniques for establishing and maintaining effective public relations; media operations and effective media relations; techniques for effective use of social media; principles of graphic design and production; techniques and methods of research, report writing and preparation of informational materials; strategies for conflict resolution and mediation; Government Affairs Working knowledge of: Basic principles of the state Water and Government Codes and related laws; state and federal legislative procedures; regulatory requirements governing legislative advocacy; communication methods for legislative advocacy; strategies for developing multi-agency coalitions. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions may be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) may be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation may be required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: JT HR Technician: KK IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 5/1/2024 11:59 PM Pacific
Position Information THIS RECRUITMENT IS PROMOTIONAL ONLY. YOU MUST PRESENTLY BE A FULL- OR PART-TIME REGULAR OR PROBATIONARY COUNTY OF SONOMA, COMMUNITY DEVELOPMENT COMMISSION, SONOMA COUNTY FAIRGROUNDS, OR SONOMA COUNTY WATER AGENCY EMPLOYEE IN ORDER TO APPLY FOR THIS POSITION. The Sonoma County Water Agency (Sonoma Water) has requested a department promotional certification to fill Water Agency Senior Programs Specialist position. Only qualified permanent and/or probationary Department employees on the eligible list may be eligible for referral to the department for the advertised position. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. The Sonoma Water Senior Programs Specialist is responsible for administering high level education programs which includes classroom and field programs along with training new educators on a range of water related programs . This position collaborates with external partners and represents Sonoma Water by leading field trip programs and organizing and facilitating meetings with internal and external stakeholders. Additional responsibilities include: Leading complex work groups and water related programs Receiving feedback from relevant staff and creating program and project development as part of the collaborative program structure Coordinating and directing community education/engagement programs with other staff and departments Promoting awareness of Sonoma Water projects and programs In addition to bringing experience implementing and/or educating about water-related programs, the ideal candidate will thrive in a collaborative environment and possess: A passion for the fields of environmental education, climate change, public service, and/or education The ability to facilitate group meetings and experience presenting to a diverse audience An understanding of existing Sonoma Water education programs, contracts, and budgeting processes Working knowledge of web design and online social networks Adobe Creative Suite experience designing brochures, flyers, and other public documents Proficiency with Microsoft Office Suite programs APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education & Experience: Any combination of education, training, and experience which would provide the required knowledge and abilities listed. Normally, this would include a four-year degree in water related science, environmental studies, education, political science, communications, public relations, or a closely related field; and three years of experience, which includes at least one year at the level of Water Agency Program Specialist II, or equivalent, that has included experience in the implementation of water-related programs in one or more of the following areas: community relations, public outreach, media, water use efficiency technology, teaching methods consistent with state-wide educational standards, and/or legislative processes at the federal or state level. Desired Certifications: Possession of a Grade II Water Use Efficiency Practitioner certificate from the CA/NA Section of the American Water Works Association for persons in the Water Use Efficiency specialization. Possession of a California teaching credential for persons in the Water Education specialization. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Thorough knowledge of: Operation of water supply facilities, water treatment facilities and water distribution systems; methods of water treatment and recycling; environmental regulations and environmental enhancement and restoration methods related to operation and construction of water supply, flood control, renewable energy, recycled water, and wastewater treatment facilities; fundamentals of communication, public speaking; data analysis and statistical forecasting methods; best practices for community outreach; English grammar, composition, vocabulary, spelling, and punctuation; standards and practices for workplace safety; and office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, search tools, social media services and database applications. Ability to: plan, develop, organize, and implement a wide variety of water-related programs; negotiate agreements with various agencies and special interests to facilitate program activities; speak effectively and persuasively before diverse groups; establish effective working relationships with other staff and with persons possessing a wide variety of divergent views; plan, organize, train, lead, and direct the activities of Water Agency staff and employees of participating municipalities, specials districts, the public, and outside agencies; create, innovate, develop, implement, and manage a variety of programs and projects related to water use efficiency, water education, community affairs, or government affairs; write and edit written materials for publication; compile concise reports, letters, newsletters and other written materials; coordinate educational and informational seminars and workshops; prepare and disseminate information to media and others; prepare a wide range of clear, concise, and informative reports, correspondence, and brochures; operate office equipment including computers and supporting word processing, spreadsheet, and database applications; use the internet and social media to enhance public outreach. Specialized assignments require the following: Water Use Efficiency Working knowledge of: Principles, practices and methods of water use efficiency and natural resource conservation; methods of conservation program implementation and monitoring; plumbing efficiency; building code requirements; landscaping and turf water efficiency; methods for urban and non-urban water reuse; landscape design and installation practices; regulatory framework and reporting standards for water efficiency in California including State Water Board requirements and urban water management plan specifications. Water Education Working knowledge of: Strategies and methods for effective educational programs; current state and federal standards for science education; strategies for effective behavior management; methods for outdoor education and natural interpretation, strategies for curriculum development and implementation; methods to analyze educational effectiveness. Community Affairs Working knowledge of: Principles and techniques for establishing and maintaining effective public relations; media operations and effective media relations; techniques for effective use of social media; principles of graphic design and production; techniques and methods of research, report writing and preparation of informational materials; strategies for conflict resolution and mediation; Government Affairs Working knowledge of: Basic principles of the state Water and Government Codes and related laws; state and federal legislative procedures; regulatory requirements governing legislative advocacy; communication methods for legislative advocacy; strategies for developing multi-agency coalitions. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions may be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) may be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation may be required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: JT HR Technician: KK IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 5/1/2024 11:59 PM Pacific
City of Palo Alto
Palo Alto, California, United States
Description: Exciting Opportunity! A Customer Service Representative interacts and communicates directly with a high volume of utilities customers over the telephone, email and over the counter. The successful candidate will be expected to provide a high level of customer service regarding requests for utility services; initiate high bill investigations, provide support to customers in using various utility portals, performs administrative and accounting duties of intermediate difficulty requiring analysis and use of judgment; investigate complaints and recommend solutions, promote energy efficiency and water conservation practices. Palo Alto Utilities Palo Alto is the only city in California that offers a full array of utility services to its citizens and businesses. Because of this, the city has a unique opportunity to partner with the Palo Alto community to enjoy the benefits and achievements of dependable, home-grown, and environmentally focused utilities. Palo Alto has a tradition of over 125 years of successful public utility operations. It is a tradition that continues to provide the Palo Alto community with safe and reliable utilities service, local decision-making over policies, utility ratemaking, environmental programs, and customized services. Ideal Candidate: This position requires: The ideal candidate will have office experience involving telephone or public contact, cashiering, or utility billing preferably with a municipal utility agency, Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) software or utility billing application, As well as an investigative aptitude to follow a problem from start to resolution, Excellent communication and people skills with a customer-centric approach, Candidate must show patience and understanding when dealing with customers, Candidate must show creativity when dealing with tough customer problems, Candidate must be natural analytical person, Candidate must be able stay positive in negative situations. This position is part of the Service Employees' International Union ( SEIU ) Essential Duties: Essential and other important responsibilities and duties may include, but are not limited to, the following: Responds to heavy telephone, email, and counter contact with utility customers to obtain or give information of a straightforward nature but requiring a more thorough knowledge of procedures where the consequence of error is more significant. Processes utility bills, maintains records of customer accounts for ready access, investigates and resolves customer utility bill complaints, adjusts customer accounts Answers utility customer correspondence in connection with bills or accounting procedures and follows up on delinquent closing bills, all according to standard operating procedures, but occasionally requiring use of individual judgment. Calculates customer's average monthly consumption to estimate utility costs and notifies customers about status changes related to their utility account. Promote and educate customers regarding various energy efficiency, water conservation, solar, and citywide climate objectives. Provide data and technical support to customers regarding various utility applications and portals. Utilize meter data to analyze customer usage patterns and identify opportunities for energy efficiency improvements and water conservation. SEIU Hourly (part-time, up to 20-25 hours per week) To see the full job description click here One or more positions may be filled via this recruitment Minimum Qualifications: Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills, and abilities which would typically be acquired through: A combination of training and education equivalent to completion of two years of college or business school preferred. and Two years of general office experience involving heavy telephone or public contact " The City of Palo Alto is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer." City of Palo Alto offers the following benefits to those in a SEIU Hourly position: Medical Stipend $3.64 effective the pay period including July 1, 2023. $3.80 effectivethe pay period including July 1, 2024. Sick Leave Earn .03 hour of sick leave for each hour worked. Retirement City of Palo Alto PST (Part-time, Seasonal & Temporary Employees) Retirement Plan Please note: The City does not participate in CA State Disability Insurance (SDI) or Social Security. Closing Date/Time: 5/6/2024 11:59 PM Pacific
Description: Exciting Opportunity! A Customer Service Representative interacts and communicates directly with a high volume of utilities customers over the telephone, email and over the counter. The successful candidate will be expected to provide a high level of customer service regarding requests for utility services; initiate high bill investigations, provide support to customers in using various utility portals, performs administrative and accounting duties of intermediate difficulty requiring analysis and use of judgment; investigate complaints and recommend solutions, promote energy efficiency and water conservation practices. Palo Alto Utilities Palo Alto is the only city in California that offers a full array of utility services to its citizens and businesses. Because of this, the city has a unique opportunity to partner with the Palo Alto community to enjoy the benefits and achievements of dependable, home-grown, and environmentally focused utilities. Palo Alto has a tradition of over 125 years of successful public utility operations. It is a tradition that continues to provide the Palo Alto community with safe and reliable utilities service, local decision-making over policies, utility ratemaking, environmental programs, and customized services. Ideal Candidate: This position requires: The ideal candidate will have office experience involving telephone or public contact, cashiering, or utility billing preferably with a municipal utility agency, Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) software or utility billing application, As well as an investigative aptitude to follow a problem from start to resolution, Excellent communication and people skills with a customer-centric approach, Candidate must show patience and understanding when dealing with customers, Candidate must show creativity when dealing with tough customer problems, Candidate must be natural analytical person, Candidate must be able stay positive in negative situations. This position is part of the Service Employees' International Union ( SEIU ) Essential Duties: Essential and other important responsibilities and duties may include, but are not limited to, the following: Responds to heavy telephone, email, and counter contact with utility customers to obtain or give information of a straightforward nature but requiring a more thorough knowledge of procedures where the consequence of error is more significant. Processes utility bills, maintains records of customer accounts for ready access, investigates and resolves customer utility bill complaints, adjusts customer accounts Answers utility customer correspondence in connection with bills or accounting procedures and follows up on delinquent closing bills, all according to standard operating procedures, but occasionally requiring use of individual judgment. Calculates customer's average monthly consumption to estimate utility costs and notifies customers about status changes related to their utility account. Promote and educate customers regarding various energy efficiency, water conservation, solar, and citywide climate objectives. Provide data and technical support to customers regarding various utility applications and portals. Utilize meter data to analyze customer usage patterns and identify opportunities for energy efficiency improvements and water conservation. SEIU Hourly (part-time, up to 20-25 hours per week) To see the full job description click here One or more positions may be filled via this recruitment Minimum Qualifications: Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills, and abilities which would typically be acquired through: A combination of training and education equivalent to completion of two years of college or business school preferred. and Two years of general office experience involving heavy telephone or public contact " The City of Palo Alto is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer." City of Palo Alto offers the following benefits to those in a SEIU Hourly position: Medical Stipend $3.64 effective the pay period including July 1, 2023. $3.80 effectivethe pay period including July 1, 2024. Sick Leave Earn .03 hour of sick leave for each hour worked. Retirement City of Palo Alto PST (Part-time, Seasonal & Temporary Employees) Retirement Plan Please note: The City does not participate in CA State Disability Insurance (SDI) or Social Security. Closing Date/Time: 5/6/2024 11:59 PM Pacific