Patient Services Representative

  • Missoula, Montana
  • Jun 04, 2022
Full Time Public Health

Job Description


  • Please complete all sections of the online application, even if a resume is submitted.
  • Please include with your completed application the following attachments: Cover Letter.
  • Incomplete applications will be disqualified.
  • Complete job description available upon request to the Department of Human Resources.
Performs a variety of clerical and reception duties; assesses patient income information and determines eligibility for discounted fees or services at Partnership Health Center (PHC).

Representative Examples of Work

Greets and registers patients for appointments; receives and screens incoming telephone calls; records messages and routes calls to appropriate departments.

Schedules patient appointments and enters patient information into the computer following established protocols; prints and distributes daily schedules; makes appointment reminder calls to patients.

Reviews patient charts for required updates to medical forms; verifies income and payor sources; updates patient information in charts and computer system.

Interviews patients in need of financial assistance. Informs patients about the sliding fee scale and eligibility requirements. Obtains proof of income documentation, determines eligibility, and places patient on the sliding fee scale. Maintains documentation and follows up with patients to ensure completion of application process.

Refers patients to a Senior or Lead Patient Services Representative if eligible for Medicaid, Medicare, or for help purchasing insurance.

Calculates nominal fees and collects money for patient visit and outstanding amounts owed by patient. Balances end-of-day posting report against cash on hand. Reconciles any errors before submitting daily deposit.

Works as member of a patient care team(s) assisting clinical staff to ensure efficient, accurate scheduling practices and quality patient care. Facilitates patient flow so patients are seen in a timely manner. Communicates schedule delays and changes to patients.

Assures that front and back doors are locked at the end of the shift. Straightens chairs and magazines in lobby area.

May be responsible for managing waiting and/or cancelation lists for assigned care team(s). May assist patients to fill out medical information/forms. May assist with medical records or secretarial support services.

Performs related work as required or directed.

Minimum Qualifications

An equivalent combination of education and experience may be considered.

EDUCATION : Requires high school graduation or GED.

EXPERIENCE : Requires one year of face to face customer service experience.

SPECIAL REQUIREMENTS : Requires immunizations or proof of immunity to certain infectious diseases and a TB test. New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safely of any person.

Physical/Environmental Demands

The work requires frequent standing; sitting for lengthy periods of time; occasional light lifting and carrying of files or supplies (up to 20 lbs.). Work may include early morning or evening hours. The employee may risk exposure to communicable diseases.

Job Address

Missoula, Montana United States View Map