TEXAS PARKS AND WILDLIFE
Quanah, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ . Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation). Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Marci Frost, (940) 839-4331 PHYSICAL WORK ADDRESS: Copper Breaks State Park, 777 Park Road 62, Quanah, TX 79252 GENERAL DESCRIPTION : Under the direction of the Office Manager, this position is responsible for entry-level customer service work and performs general clerical duties, front desk operations, revenue collection, license and permit sales, campsite registration and accounting for daily revenue and serves as the visitor's first point of contact for Copper Breaks State Park. Provides quality customer service, answers telephones, and provides information and assistance to general public. Prepares reports, correspondence and maintains files. Provides direction for park hourly/seasonal and volunteer staff. Performs light maintenance including cleaning and maintaining foyers, restrooms and front desk area. Assists the Office Manager with the maintenance of an accurate inventory of concession items for retail sales and adequate supply of office supplies, brochures, forms, and other items for office use or public distribution. Assists with park store operations. Works under close supervision, with minimal latitude for the use of initiative and independent judgement. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : Three years of experience in general clerical, cash handling or customer service. Licensure : Must possess or be able to obtain, within 30 days of employment, a valid State driver's license. NOTE : Retention of position contingent upon obtaining and maintaining required license. PREFERRED QUALIFICATIONS : Experience : One year of experience using PBS or other reservation system; One year of experience in areas such as general clerical, customer service or front desk reception or cash handling; One year of experience completing inventories and maintaining retail stock. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Knowledge of telephone procedures and etiquette; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in handling a high volume front desk; Skill in making independent, sound and timely decisions; Skill in using MS Word, Excel and Outlook; Skill in using standard office equipment; Skill in training others; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Ability to accurately handle cash and account for revenue collected; Ability to work under stressful conditions; Ability to maintain flexibility and work with frequent interruptions; Ability to work with multiple tasks and changing priorities; Ability to communicate and interact effectively with members of the public; Ability to work as a member of a team; Ability to work independently with little or no supervision; Ability to provide direction for Seasonal and Volunteer Staff; Ability to perform manual labor, including lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work in a public park with overnight camping and day use; Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to perform manual labor, including lifting supplies and materials up to 20 lbs.; Required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in all State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS Closing Date: Oct 1, 2024, 9:59:00 PM
Sep 18, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ . Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation). Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Marci Frost, (940) 839-4331 PHYSICAL WORK ADDRESS: Copper Breaks State Park, 777 Park Road 62, Quanah, TX 79252 GENERAL DESCRIPTION : Under the direction of the Office Manager, this position is responsible for entry-level customer service work and performs general clerical duties, front desk operations, revenue collection, license and permit sales, campsite registration and accounting for daily revenue and serves as the visitor's first point of contact for Copper Breaks State Park. Provides quality customer service, answers telephones, and provides information and assistance to general public. Prepares reports, correspondence and maintains files. Provides direction for park hourly/seasonal and volunteer staff. Performs light maintenance including cleaning and maintaining foyers, restrooms and front desk area. Assists the Office Manager with the maintenance of an accurate inventory of concession items for retail sales and adequate supply of office supplies, brochures, forms, and other items for office use or public distribution. Assists with park store operations. Works under close supervision, with minimal latitude for the use of initiative and independent judgement. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : Three years of experience in general clerical, cash handling or customer service. Licensure : Must possess or be able to obtain, within 30 days of employment, a valid State driver's license. NOTE : Retention of position contingent upon obtaining and maintaining required license. PREFERRED QUALIFICATIONS : Experience : One year of experience using PBS or other reservation system; One year of experience in areas such as general clerical, customer service or front desk reception or cash handling; One year of experience completing inventories and maintaining retail stock. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Knowledge of telephone procedures and etiquette; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in handling a high volume front desk; Skill in making independent, sound and timely decisions; Skill in using MS Word, Excel and Outlook; Skill in using standard office equipment; Skill in training others; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Ability to accurately handle cash and account for revenue collected; Ability to work under stressful conditions; Ability to maintain flexibility and work with frequent interruptions; Ability to work with multiple tasks and changing priorities; Ability to communicate and interact effectively with members of the public; Ability to work as a member of a team; Ability to work independently with little or no supervision; Ability to provide direction for Seasonal and Volunteer Staff; Ability to perform manual labor, including lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work in a public park with overnight camping and day use; Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to perform manual labor, including lifting supplies and materials up to 20 lbs.; Required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in all State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS Closing Date: Oct 1, 2024, 9:59:00 PM
TEXAS PARKS AND WILDLIFE
Colorado City, Texas, United States
T PWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ . Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation). 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Janine Galey, (325) 728-3931 PHYSICAL WORK ADDRESS: Lake Colorado City State Park, 4582 FM 2836, Colorado City, TX 79512 GENERAL DESCRIPTION: PLEASE NOTE: The salary listed on this posting will receive a 5% legislative appropriated increase effective 9/1/2024. Under the general direction of the Office Manager, this position is responsible for performing entry-level to routine customer service work including general clerical duties, front desk operations, revenue collection and accounting for daily revenue. Provides quality customer service, answers the telephone and provides information and assistance to the general public. Prepares daily, weekly, monthly, and annual reports and any additional reports required by the Regional Office or Austin Headquarters. Processes and distributes incoming and outgoing mail. Responsible for revenue collection, license and permit sales, automated campsite registration and accounting for daily revenue. Operates credit card machine, campsite registration, computer, and license sales machine. Prepares correspondence and maintains files. Performs light maintenance including cleaning and maintaining restrooms and office area. Trains seasonal and volunteer staff. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations, and procedures. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: None required. Licensure: Applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS: Experience: Experience in areas such as general clerical, cash handling or customer service; Experience in accounting, typing, record keeping, and data entry. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic math calculations; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in handling cash transactions and accounting for revenue collected; Skill in using standard office equipment; Skill in preparing reports; Skill in training others; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to handle multiple tasks; Ability to work under stressful conditions; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to work in a public park with overnight camping and day use; Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Non-smoking work environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS Closing Date: Sep 19, 2024, 12:59:00 AM
Aug 29, 2024
Full Time
T PWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ . Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation). 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Janine Galey, (325) 728-3931 PHYSICAL WORK ADDRESS: Lake Colorado City State Park, 4582 FM 2836, Colorado City, TX 79512 GENERAL DESCRIPTION: PLEASE NOTE: The salary listed on this posting will receive a 5% legislative appropriated increase effective 9/1/2024. Under the general direction of the Office Manager, this position is responsible for performing entry-level to routine customer service work including general clerical duties, front desk operations, revenue collection and accounting for daily revenue. Provides quality customer service, answers the telephone and provides information and assistance to the general public. Prepares daily, weekly, monthly, and annual reports and any additional reports required by the Regional Office or Austin Headquarters. Processes and distributes incoming and outgoing mail. Responsible for revenue collection, license and permit sales, automated campsite registration and accounting for daily revenue. Operates credit card machine, campsite registration, computer, and license sales machine. Prepares correspondence and maintains files. Performs light maintenance including cleaning and maintaining restrooms and office area. Trains seasonal and volunteer staff. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations, and procedures. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: None required. Licensure: Applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS: Experience: Experience in areas such as general clerical, cash handling or customer service; Experience in accounting, typing, record keeping, and data entry. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic math calculations; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in handling cash transactions and accounting for revenue collected; Skill in using standard office equipment; Skill in preparing reports; Skill in training others; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to handle multiple tasks; Ability to work under stressful conditions; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to work in a public park with overnight camping and day use; Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Non-smoking work environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS Closing Date: Sep 19, 2024, 12:59:00 AM
State of Missouri
Jefferson City, Missouri, United States
Customer Service Representative (DLB) Driver License Bureau processor for the Mini Branch Department of Revenue Location: 301 W. High Street, Jefferson City, MO DOR’s Vision: To provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: As part of our customer-focused team, you help us create an environment that makes citizens say “This is the best experience I have ever had!” When you work for The Department of Revenue, you’re working alongside an enthusiastic, dedicated team that cares, grows and wins together. We’re looking for team members who are passionate about providing high-quality customer service and building energetic team morale. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: The ideal candidate must have good typing skills, be very detail oriented, and have the ability to effectively process customer’s transactions via mail or email, or face to face while ensuring customer satisfaction. Your responsibilities will include processing citizen’s applications for a non-driver license, driver license, or permit; explaining laws and regulations; searching computerized records and files; accurately communicating the requested information to customers; and communicate concerns about all phases of driver licensing transactions. What to expect in this position: Processing team members as advocates for our citizens. All team members are required to review and complete transactions and effectively assist with citizen’s questions and requests continuously throughout the work day. Training is hands on and this amazing training will help teach you everything you need to know to be a Customer Service Representative. Will be required to adhere to all compliance requirements pertaining to cash handling If team members are consistently meeting or exceeding expectations, there is an opportunity for career progression and/or compensation for performance. We might be a great match if... Working in a fun and energetic environment makes you excited! We work efficiently as a team to deliver excellent results for our citizens You enjoy working with the public to help the citizens of Missouri with their driver license needs You enjoy a consistent work schedule Monday - Friday with bi-monthly pay You are someone who strives to make independent decisions and enjoy problem solving. You enjoy influencing a team to drive results through a visual dashboard CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Customer Service Attention to Detail Self-directed Clear Communication Typical Qualifications: Possession of a high school diploma or proof of high school equivalency. Six or more months of experience in customer service work. Must be able to pass a fingerprint and background check More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: The ideal candidate must have good typing skills, be very detail oriented, and have the ability to effectively process customer’s transactions via mail or email, or face to face while ensuring customer satisfaction. Your responsibilities will include processing citizen’s applications for a non-driver license, driver license, or permit; explaining laws and regulations; searching computerized records and files; accurately communicating the requested information to customers; and communicate concerns about all phases of driver licensing transactions. What to expect in this position: Processing team members as advocates for our citizens. All team members are required to review and complete transactions and effectively assist with citizen’s questions and requests continuously throughout the work day. Training is hands on and this amazing training will help teach you everything you need to know to be a Customer Service Representative. Will be required to adhere to all compliance requirements pertaining to cash handling If team members are consistently meeting or exceeding expectations, there is an opportunity for career progression and/or compensation for performance. We might be a great match if… Working in a fun and energetic environment makes you excited! We work efficiently as a team to deliver excellent results for our citizens You enjoy working with the public to help the citizens of Missouri with their driver license needs You enjoy a consistent work schedule Monday - Friday with bi-monthly pay You are someone who strives to make independent decisions and enjoy problem solving. You enjoy influencing a team to drive results through a visual dashboard CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Customer Service Attention to Detail Self-directed Clear Communication Typical Qualifications: Possession of a high school diploma or proof of high school equivalency. Six or more months of experience in customer service work. Must be able to pass a fingerprint and background check The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Sep 13, 2024
Full Time
Customer Service Representative (DLB) Driver License Bureau processor for the Mini Branch Department of Revenue Location: 301 W. High Street, Jefferson City, MO DOR’s Vision: To provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: As part of our customer-focused team, you help us create an environment that makes citizens say “This is the best experience I have ever had!” When you work for The Department of Revenue, you’re working alongside an enthusiastic, dedicated team that cares, grows and wins together. We’re looking for team members who are passionate about providing high-quality customer service and building energetic team morale. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: The ideal candidate must have good typing skills, be very detail oriented, and have the ability to effectively process customer’s transactions via mail or email, or face to face while ensuring customer satisfaction. Your responsibilities will include processing citizen’s applications for a non-driver license, driver license, or permit; explaining laws and regulations; searching computerized records and files; accurately communicating the requested information to customers; and communicate concerns about all phases of driver licensing transactions. What to expect in this position: Processing team members as advocates for our citizens. All team members are required to review and complete transactions and effectively assist with citizen’s questions and requests continuously throughout the work day. Training is hands on and this amazing training will help teach you everything you need to know to be a Customer Service Representative. Will be required to adhere to all compliance requirements pertaining to cash handling If team members are consistently meeting or exceeding expectations, there is an opportunity for career progression and/or compensation for performance. We might be a great match if... Working in a fun and energetic environment makes you excited! We work efficiently as a team to deliver excellent results for our citizens You enjoy working with the public to help the citizens of Missouri with their driver license needs You enjoy a consistent work schedule Monday - Friday with bi-monthly pay You are someone who strives to make independent decisions and enjoy problem solving. You enjoy influencing a team to drive results through a visual dashboard CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Customer Service Attention to Detail Self-directed Clear Communication Typical Qualifications: Possession of a high school diploma or proof of high school equivalency. Six or more months of experience in customer service work. Must be able to pass a fingerprint and background check More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: The ideal candidate must have good typing skills, be very detail oriented, and have the ability to effectively process customer’s transactions via mail or email, or face to face while ensuring customer satisfaction. Your responsibilities will include processing citizen’s applications for a non-driver license, driver license, or permit; explaining laws and regulations; searching computerized records and files; accurately communicating the requested information to customers; and communicate concerns about all phases of driver licensing transactions. What to expect in this position: Processing team members as advocates for our citizens. All team members are required to review and complete transactions and effectively assist with citizen’s questions and requests continuously throughout the work day. Training is hands on and this amazing training will help teach you everything you need to know to be a Customer Service Representative. Will be required to adhere to all compliance requirements pertaining to cash handling If team members are consistently meeting or exceeding expectations, there is an opportunity for career progression and/or compensation for performance. We might be a great match if… Working in a fun and energetic environment makes you excited! We work efficiently as a team to deliver excellent results for our citizens You enjoy working with the public to help the citizens of Missouri with their driver license needs You enjoy a consistent work schedule Monday - Friday with bi-monthly pay You are someone who strives to make independent decisions and enjoy problem solving. You enjoy influencing a team to drive results through a visual dashboard CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Customer Service Attention to Detail Self-directed Clear Communication Typical Qualifications: Possession of a high school diploma or proof of high school equivalency. Six or more months of experience in customer service work. Must be able to pass a fingerprint and background check The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
CITY OF ELK GROVE, CA
Elk Grove, California, United States
Description/Special Instructions The City of Elk Grove is now accepting applications for the position of CUSTOMER SERVICE REPRESENTATIVE (PART-TIME) The City of Elk Grove is seeking a Part-Time Customer Service Representative to join its team at the City’s premier Community Event Center, District56. The ideal candidate will enjoy working with a diverse community and exhibit strong customer service skills. The candidate will be detail oriented, able to multitask, communicate effectively and courteously with colleagues and customers, and proficient in Microsoft Office Suite. This is a part-time position, with prorated and limited benefits eligibility. Tentative Recruitment Timeline (subject to change) Filing Deadline: 11:59 PM on September 22, 2024 Written Exam: September 30, 2024 (in person) Selection Interviews: October 14, 2024 (in person) The City offers a competitive salary and generous benefit package including CalPERS retirement benefits, a deferred compensation match and more. Why work for the City of Elk Grove? Proud Heritage. Bright Future. Community Profile Elk Grove is a vibrant, family-friendly community of approximately 178,124 people in the Sacramento, California region, located 14 miles south of the State Capital and 60 miles east of the Bay Area. Elk Grove is a young, ethnically diverse, modern city that was incorporated in 2000. Elk Grove has low crime, excellent schools, over 100 community parks and 28 miles of trails, plentiful dining and shopping options, numerous annual events and festivals, and over 270 sunny days per year. Representative Duties DEFINITION Under general supervision, performs a variety of customer service duties in support of an assigned department; serves as the first point of contact for assigned functional areas; processes the receipt of payments, departmental forms, or applications; provides support for accounting, financial, and cashier functions in assigned department; maintains department records; provides information and assistance to customers, the public, City staff and external departments; prepares correspondence and reports as needed; and performs related duties as assigned. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from assigned management or supervisory personnel. Exercises no direct supervision over staff. CLASS CHARACTERISTICS This journey level classification is responsible for independently performing customer service duties in support of assigned programs and/or functional areas. Positions at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Serves as the first point of contact in person, over the phone, and through electronic means for functional areas that have heavy contact with the public; provides customer service and assistance to the public in person, by phone, or by mail; responds to inquiries; explains internal processes, procedures, and requirements for a variety of transactions, services, or activities. Receives and responds to requests for information, records, and documents; converts hardcopy records into digital formats; indexes digital records into an electronic records system; maintains electronic and hardcopy files; files and retrieves record copies; responds to public complaints. Receives and processes department forms; verifies accuracy of information on forms, collects appropriate fees, and posts payments; routes forms to appropriate departments for review and action. Compiles, reviews, and records financial data to various departmental accounts; resolves discrepancies; establishes and maintains various files and records; balances cash; prepares and delivers bank deposits. Perform a variety of cashier duties, including acceptance of payments in the form of cash, check, or credit card payments for department fees. Performs a variety of general office support functions including typing, record keeping, and proofreading; maintains department schedules; creates correspondence with community members regarding donations, refunds, payment plans or other business transactions. Assists in the preparation of reports; gathers and organizes data; prepares and maintains a variety of files, logs, records, and reports. Receive, review, and process mail for assigned department; process return to sender mail; creates mailers and distributes mail throughout the department. Maintains reception area and ensures all public areas clean and tidy; secures and opens reception area at assigned business hours. Monitors and maintains adequate quantities of supplies and forms; orders supplies and forms, as necessary. Performs related duties as assigned. When assigned to Animal Services/Animal Shelter: Employees are regularly exposed to animals and are required to perform animal handling as part of their duties. Qualifications QUALIFICATIONS Knowledge of: Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff. Records management principles and procedures including record keeping and filing principles and practices. Methods and techniques of clerical accounting, coding, verifying, balancing, and reconciling accounting records. Basic mathematical principles. Pertinent federal, state, and local laws, codes, and regulations. Basic principles and procedures of financial record keeping and reporting. Operations, services, and activities offered by the City, area, or function assigned. Techniques for effectively representing the City in contacts with the public. Diversity, equity, inclusion, and belonging concepts and principles, including their significance in organizational dynamics and the functioning of the City and their impact on fostering innovation and collaboration. Methods and techniques of preparing general business correspondence. City and mandated safety rules, regulations, and protocols. The structure and content of the English language at a level necessary to successfully perform the duties assigned. Current equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed. Ability to: Understand the organization, operation, and services offered by the City and of outside agencies as necessary to assume assigned responsibilities. Understand and interpret federal, state, and local laws, codes, and regulations relevant to the area(s) of assignment. Establish and maintain a variety of files and records. Perform routine mathematical calculations. Read, understand, and review documents for accuracy and relevant information. Work and multitask effectively in an environment with frequent interruptions and a high degree of public contact by phone and in person. Utilize effective and efficient customer service techniques to interact with internal and external customers, including responding to general inquiries and complaints. Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. Communicate clearly and concisely in the English language at a level necessary for successful job performance. Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines. Engage with a diverse public and workforce, facilitating inclusive service delivery, and implementing equitable city policies. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Education and Experience: Completion of the twelfth grade and one (1) year of experience of experience providing administrative support or customer service in an environment with heavy public contact. Licenses and Certifications: None. Physical Demands and Work Environment PHYSICAL DEMANDS Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds and up to 40 pounds when specifically assigned to Animal Services/Animal Shelter Reasonable accommodations will be made for individuals with disabilities who are qualified to perform essential functions of a position or positions within this classification. ENVIRONMENTAL CONDITIONS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. WORKING CONDITIONS When assigned to Animal Services/Animal Shelter, employees may be required to work non-traditional hours including evenings, weekends, and holidays. FLSA Status: Non-exempt. The City of Elk Grove is an equal opportunity employer and is committed to creating a work environment in which all individuals are treated with respect and professionalism. In accordance with the Americans with Disabilities Act, should special accommodations be necessary at any stage of the selection process, please contact the Human Resources Department at (916) 478- 2230. The information above is subject to change without notice. This position does not qualify for any City benefits. Closing Date/Time: 9/22/2024 11:59 PM Pacific
Sep 10, 2024
Part Time
Description/Special Instructions The City of Elk Grove is now accepting applications for the position of CUSTOMER SERVICE REPRESENTATIVE (PART-TIME) The City of Elk Grove is seeking a Part-Time Customer Service Representative to join its team at the City’s premier Community Event Center, District56. The ideal candidate will enjoy working with a diverse community and exhibit strong customer service skills. The candidate will be detail oriented, able to multitask, communicate effectively and courteously with colleagues and customers, and proficient in Microsoft Office Suite. This is a part-time position, with prorated and limited benefits eligibility. Tentative Recruitment Timeline (subject to change) Filing Deadline: 11:59 PM on September 22, 2024 Written Exam: September 30, 2024 (in person) Selection Interviews: October 14, 2024 (in person) The City offers a competitive salary and generous benefit package including CalPERS retirement benefits, a deferred compensation match and more. Why work for the City of Elk Grove? Proud Heritage. Bright Future. Community Profile Elk Grove is a vibrant, family-friendly community of approximately 178,124 people in the Sacramento, California region, located 14 miles south of the State Capital and 60 miles east of the Bay Area. Elk Grove is a young, ethnically diverse, modern city that was incorporated in 2000. Elk Grove has low crime, excellent schools, over 100 community parks and 28 miles of trails, plentiful dining and shopping options, numerous annual events and festivals, and over 270 sunny days per year. Representative Duties DEFINITION Under general supervision, performs a variety of customer service duties in support of an assigned department; serves as the first point of contact for assigned functional areas; processes the receipt of payments, departmental forms, or applications; provides support for accounting, financial, and cashier functions in assigned department; maintains department records; provides information and assistance to customers, the public, City staff and external departments; prepares correspondence and reports as needed; and performs related duties as assigned. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from assigned management or supervisory personnel. Exercises no direct supervision over staff. CLASS CHARACTERISTICS This journey level classification is responsible for independently performing customer service duties in support of assigned programs and/or functional areas. Positions at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Serves as the first point of contact in person, over the phone, and through electronic means for functional areas that have heavy contact with the public; provides customer service and assistance to the public in person, by phone, or by mail; responds to inquiries; explains internal processes, procedures, and requirements for a variety of transactions, services, or activities. Receives and responds to requests for information, records, and documents; converts hardcopy records into digital formats; indexes digital records into an electronic records system; maintains electronic and hardcopy files; files and retrieves record copies; responds to public complaints. Receives and processes department forms; verifies accuracy of information on forms, collects appropriate fees, and posts payments; routes forms to appropriate departments for review and action. Compiles, reviews, and records financial data to various departmental accounts; resolves discrepancies; establishes and maintains various files and records; balances cash; prepares and delivers bank deposits. Perform a variety of cashier duties, including acceptance of payments in the form of cash, check, or credit card payments for department fees. Performs a variety of general office support functions including typing, record keeping, and proofreading; maintains department schedules; creates correspondence with community members regarding donations, refunds, payment plans or other business transactions. Assists in the preparation of reports; gathers and organizes data; prepares and maintains a variety of files, logs, records, and reports. Receive, review, and process mail for assigned department; process return to sender mail; creates mailers and distributes mail throughout the department. Maintains reception area and ensures all public areas clean and tidy; secures and opens reception area at assigned business hours. Monitors and maintains adequate quantities of supplies and forms; orders supplies and forms, as necessary. Performs related duties as assigned. When assigned to Animal Services/Animal Shelter: Employees are regularly exposed to animals and are required to perform animal handling as part of their duties. Qualifications QUALIFICATIONS Knowledge of: Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff. Records management principles and procedures including record keeping and filing principles and practices. Methods and techniques of clerical accounting, coding, verifying, balancing, and reconciling accounting records. Basic mathematical principles. Pertinent federal, state, and local laws, codes, and regulations. Basic principles and procedures of financial record keeping and reporting. Operations, services, and activities offered by the City, area, or function assigned. Techniques for effectively representing the City in contacts with the public. Diversity, equity, inclusion, and belonging concepts and principles, including their significance in organizational dynamics and the functioning of the City and their impact on fostering innovation and collaboration. Methods and techniques of preparing general business correspondence. City and mandated safety rules, regulations, and protocols. The structure and content of the English language at a level necessary to successfully perform the duties assigned. Current equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed. Ability to: Understand the organization, operation, and services offered by the City and of outside agencies as necessary to assume assigned responsibilities. Understand and interpret federal, state, and local laws, codes, and regulations relevant to the area(s) of assignment. Establish and maintain a variety of files and records. Perform routine mathematical calculations. Read, understand, and review documents for accuracy and relevant information. Work and multitask effectively in an environment with frequent interruptions and a high degree of public contact by phone and in person. Utilize effective and efficient customer service techniques to interact with internal and external customers, including responding to general inquiries and complaints. Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. Communicate clearly and concisely in the English language at a level necessary for successful job performance. Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines. Engage with a diverse public and workforce, facilitating inclusive service delivery, and implementing equitable city policies. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Education and Experience: Completion of the twelfth grade and one (1) year of experience of experience providing administrative support or customer service in an environment with heavy public contact. Licenses and Certifications: None. Physical Demands and Work Environment PHYSICAL DEMANDS Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds and up to 40 pounds when specifically assigned to Animal Services/Animal Shelter Reasonable accommodations will be made for individuals with disabilities who are qualified to perform essential functions of a position or positions within this classification. ENVIRONMENTAL CONDITIONS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. WORKING CONDITIONS When assigned to Animal Services/Animal Shelter, employees may be required to work non-traditional hours including evenings, weekends, and holidays. FLSA Status: Non-exempt. The City of Elk Grove is an equal opportunity employer and is committed to creating a work environment in which all individuals are treated with respect and professionalism. In accordance with the Americans with Disabilities Act, should special accommodations be necessary at any stage of the selection process, please contact the Human Resources Department at (916) 478- 2230. The information above is subject to change without notice. This position does not qualify for any City benefits. Closing Date/Time: 9/22/2024 11:59 PM Pacific
If you are a current City of Olathe employee, please click this link to apply through your Workday account. Employment Type Part Time (up to 19 hours) Job Summary Salary Range - $ 17.50 to $18.42 Are you looking for an opportunity to work part-time? Are you interested in working with people in a customer service setting? How do you feel about working with a team that focuses on continuous improvement, innovation, and collaboration? If these statements sound interesting to you, apply to join our team in this role working at the front desk at Olathe Community Center. We are currently hiring for someone to work part time (up to 19 hours a week). We are committed to learning and growth at the City of Olathe. In this role, employees can learn new skills and complete varied work responsibilities each day. With each day never looking the same, we can guarantee you'll never be bored. This positionis a great opportunity for someone looking for the chance to provide customer service to the public. They will handle routine questions from the public and enjoy a beautiful work environment. For more details, review the full job details and requirements below. The Customer Service Representative I performs a wide variety of customer service-related functions such as handling a high volume of telephone calls, processing POS transactions, assisting customers with inquiries, and resolving customer issues. The Customer Service Representative is part of a job progression that includes Customer Service Representative I, II, & III. Key Responsibilities Oversees check out of sports equipment and maintains documentation and collateral; u ses multiple software tools and systems to complete work. Follows facility policies and practices; monitors customer access to facility and programs and enforces policies with respect and consistency. Processes and verifies minor, adult, and day waivers accurately and efficiently. Manages lost and found items and logs. Qualifications Experience: Two years of customer service and administrative experience is required along with excellent computer skills including proficiency with Microsoft Office basic functions. The successful candidate will also need strong customer service, time management, and organization skills. Education: A high school diploma or equivalent is required. Licenses & Certifications: None Language: Proficiency with verbal and written English language required. Additional proficiency with Spanish preferred. Environmental or Physical Demands: May be required to lift at least 20 lbs.
Sep 07, 2024
Part Time
If you are a current City of Olathe employee, please click this link to apply through your Workday account. Employment Type Part Time (up to 19 hours) Job Summary Salary Range - $ 17.50 to $18.42 Are you looking for an opportunity to work part-time? Are you interested in working with people in a customer service setting? How do you feel about working with a team that focuses on continuous improvement, innovation, and collaboration? If these statements sound interesting to you, apply to join our team in this role working at the front desk at Olathe Community Center. We are currently hiring for someone to work part time (up to 19 hours a week). We are committed to learning and growth at the City of Olathe. In this role, employees can learn new skills and complete varied work responsibilities each day. With each day never looking the same, we can guarantee you'll never be bored. This positionis a great opportunity for someone looking for the chance to provide customer service to the public. They will handle routine questions from the public and enjoy a beautiful work environment. For more details, review the full job details and requirements below. The Customer Service Representative I performs a wide variety of customer service-related functions such as handling a high volume of telephone calls, processing POS transactions, assisting customers with inquiries, and resolving customer issues. The Customer Service Representative is part of a job progression that includes Customer Service Representative I, II, & III. Key Responsibilities Oversees check out of sports equipment and maintains documentation and collateral; u ses multiple software tools and systems to complete work. Follows facility policies and practices; monitors customer access to facility and programs and enforces policies with respect and consistency. Processes and verifies minor, adult, and day waivers accurately and efficiently. Manages lost and found items and logs. Qualifications Experience: Two years of customer service and administrative experience is required along with excellent computer skills including proficiency with Microsoft Office basic functions. The successful candidate will also need strong customer service, time management, and organization skills. Education: A high school diploma or equivalent is required. Licenses & Certifications: None Language: Proficiency with verbal and written English language required. Additional proficiency with Spanish preferred. Environmental or Physical Demands: May be required to lift at least 20 lbs.
City of Fort Worth, TX
Fort Worth, TX, United States
Pay Range: $17.62/hr. - $22.02/hr. Job Posting Closing on: Wednesday, September 18, 2024 Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more. The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. A Customer Service Representative II job is available with the City of Fort Worth Development Services Department. The Development Services Department seeks to make the City of Fort Worth the most livable city in Texas by promoting orderly growth and development, safe construction and neighborhood vitality. The Customer Service section helps complete this mission by functioning as the front line for the department. Minimum Qualifications: High school diploma/GED. Two (2) years responsible customer service experience within the Development Services Department. Preferred Qualifications: Municipal customer service or permitting experience. Bilingual skills: English/Spanish desirable The ability to effectively communicate with customers with varying levels of expertise. Excellent written and verbal communication. GIS, Accela Automation & CRM skills Microsoft Word, Outlook and Excel skills The Customer Service Representative II job responsibilities include: Address internal and external email communications, respond to service requests submitted via CRM, phone calls and face-to-face inquiries from customers regarding permit application and processing. Responds to customer inquiries and complaints in a timely and efficient manner; resolves problems related to registrations, building permits and other related permits. Monitor the status of permit applications and follow-up as needed to assist customers with various permit issues. Complete appropriate research when needed to resolve issues. Explains applicable codes, ordinances, policies and procedures via phone, electronic communication and face-to-face interaction's and issues registrations, licenses, and permits in accordance with applicable codes and ordinances; and assesses applicable fees. Ensure consistency and quality of customer service; consistently perform daily tasks which require adherence to specific deadlines. Responds to customer inquiries and complaints in a timely and efficient manner. Work diligently to promote departmental goals and meet business needs. Working Conditions Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking and repetitive motions. Physical Demands Light Work - Depending on assignment, positions in this class typically exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work. Conditions of Employment The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor. The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions. Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.
Sep 12, 2024
Full Time
Pay Range: $17.62/hr. - $22.02/hr. Job Posting Closing on: Wednesday, September 18, 2024 Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more. The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. A Customer Service Representative II job is available with the City of Fort Worth Development Services Department. The Development Services Department seeks to make the City of Fort Worth the most livable city in Texas by promoting orderly growth and development, safe construction and neighborhood vitality. The Customer Service section helps complete this mission by functioning as the front line for the department. Minimum Qualifications: High school diploma/GED. Two (2) years responsible customer service experience within the Development Services Department. Preferred Qualifications: Municipal customer service or permitting experience. Bilingual skills: English/Spanish desirable The ability to effectively communicate with customers with varying levels of expertise. Excellent written and verbal communication. GIS, Accela Automation & CRM skills Microsoft Word, Outlook and Excel skills The Customer Service Representative II job responsibilities include: Address internal and external email communications, respond to service requests submitted via CRM, phone calls and face-to-face inquiries from customers regarding permit application and processing. Responds to customer inquiries and complaints in a timely and efficient manner; resolves problems related to registrations, building permits and other related permits. Monitor the status of permit applications and follow-up as needed to assist customers with various permit issues. Complete appropriate research when needed to resolve issues. Explains applicable codes, ordinances, policies and procedures via phone, electronic communication and face-to-face interaction's and issues registrations, licenses, and permits in accordance with applicable codes and ordinances; and assesses applicable fees. Ensure consistency and quality of customer service; consistently perform daily tasks which require adherence to specific deadlines. Responds to customer inquiries and complaints in a timely and efficient manner. Work diligently to promote departmental goals and meet business needs. Working Conditions Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking and repetitive motions. Physical Demands Light Work - Depending on assignment, positions in this class typically exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work. Conditions of Employment The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor. The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions. Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.
State of Missouri
Jefferson City, Missouri, United States
Associate Customer Service Representative - (Income Tax/Quality Review) Department of Revenue Location: Truman Building - 301 West High Street, Jefferson City, MO DOR’s vision is to provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: This is a technical position within the Income Tax Bureau of the Taxation Division. Successful candidates are analytical thinkers, capable of problem solving & identifying process improvement opportunities. They will also possess a background in customer service & proven attention to detail. There are many opportunities for advancement within the DOR & we are often looking to this position class to promote those who display positive leadership qualities. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: Working with individual income tax returns, corporate income tax returns, & property tax credit claims Analyzing & adjusting returns, notifying individual income tax non-filers & under-reporters Sorting & distributing correspondence Responding to customer inquiries through telephone calls, e-mails, & written correspondence Processing returned refunds CORE COMPETENCIES NEEDED: Reliable Computer Literate Effective Writing Self-motivated Detail Oriented Clear Communication QUALIFICATIONS: Possess a high school diploma or high school equivalency certificate. Proficient computer skills The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Sep 10, 2024
Full Time
Associate Customer Service Representative - (Income Tax/Quality Review) Department of Revenue Location: Truman Building - 301 West High Street, Jefferson City, MO DOR’s vision is to provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: This is a technical position within the Income Tax Bureau of the Taxation Division. Successful candidates are analytical thinkers, capable of problem solving & identifying process improvement opportunities. They will also possess a background in customer service & proven attention to detail. There are many opportunities for advancement within the DOR & we are often looking to this position class to promote those who display positive leadership qualities. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: Working with individual income tax returns, corporate income tax returns, & property tax credit claims Analyzing & adjusting returns, notifying individual income tax non-filers & under-reporters Sorting & distributing correspondence Responding to customer inquiries through telephone calls, e-mails, & written correspondence Processing returned refunds CORE COMPETENCIES NEEDED: Reliable Computer Literate Effective Writing Self-motivated Detail Oriented Clear Communication QUALIFICATIONS: Possess a high school diploma or high school equivalency certificate. Proficient computer skills The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
State of Missouri
Jefferson City, Missouri, United States
The Missouri Ethics Commission (MEC) is seeking a Customer Service Representative - Reporting Specialist for the Compliance and Education division. This Representative-Specialist will assist individuals prepare and submit various reports filed with the Commission. Assistance will be provided via phone and email. The State of Missouri offers and excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . Salary range from $37,500- $40,000 depending on qualifications. Please submit a resume and cover letter, via email to hrdept@mec.mo.gov or mailed to MEC Personnel, PO Box 1370, Jefferson City, MO 65102. The position will remain open until filled. EOE Duties also include entering and updating information in electronic systems, and reports for completeness and accuracy. Familiarity assisting individuals with electronic reporting systems a plus. An associates degree from an accredited college or university; or a high school diploma/equivalent and two years of work experience are required. The skills, knowledge, and abilities of the successful applicant should include: Ability to handle large volumes of phone calls professionally; Knowledge of and ability to interpret, explain, and apply the laws and regulations pertaining to assigned area; Excellent organizational skills; Excellent attention to detail; Excellent written and verbal communication skills; Ability to establish and maintain working relationships with other staff, elected and appointed officials at the state and local government levels, and the general public; Ability to work independently with minimal supervision as well as part of a team; and Ability to maintain confidentiality. One on one training will be provided for this position as well as tutorials and videos. Salary range from $37,500- $40,000 depending on qualifications.
Jul 14, 2024
Full Time
The Missouri Ethics Commission (MEC) is seeking a Customer Service Representative - Reporting Specialist for the Compliance and Education division. This Representative-Specialist will assist individuals prepare and submit various reports filed with the Commission. Assistance will be provided via phone and email. The State of Missouri offers and excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . Salary range from $37,500- $40,000 depending on qualifications. Please submit a resume and cover letter, via email to hrdept@mec.mo.gov or mailed to MEC Personnel, PO Box 1370, Jefferson City, MO 65102. The position will remain open until filled. EOE Duties also include entering and updating information in electronic systems, and reports for completeness and accuracy. Familiarity assisting individuals with electronic reporting systems a plus. An associates degree from an accredited college or university; or a high school diploma/equivalent and two years of work experience are required. The skills, knowledge, and abilities of the successful applicant should include: Ability to handle large volumes of phone calls professionally; Knowledge of and ability to interpret, explain, and apply the laws and regulations pertaining to assigned area; Excellent organizational skills; Excellent attention to detail; Excellent written and verbal communication skills; Ability to establish and maintain working relationships with other staff, elected and appointed officials at the state and local government levels, and the general public; Ability to work independently with minimal supervision as well as part of a team; and Ability to maintain confidentiality. One on one training will be provided for this position as well as tutorials and videos. Salary range from $37,500- $40,000 depending on qualifications.
Cal State University (CSU) San Marcos
333 S Twin Oaks Valley Rd, San Marcos, CA 92096, USA
Job Overview Under general supervision, this position is responsible for providing optimum customer service and lead direction to student assistants at the Parking and Commuter Services (PACS) Administration service center. This position is responsible for cash handling, processing payments for parking permits, parking citations/penalties, transportation programs entering data into a financial system; balancing and reconciling cash drawers and deposits on a daily basis. Position Summary Customer Service Representative (Administrative Support Assistant II) This is a full time, non-exempt position, which will lead toward permanent status following the successful completion of a probationary period. This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 14 paid holidays are offered each year; 13 scheduled on specific days and a Personal Holiday that may be taken any time during the year. A comprehensive benefits summary for this position is available online by visiting our Benefits Portal . Anticipated Hiring Salary Range: $3,505 - $3,600 per month CSU Classification Salary Range: $3,505 - $5,159 per month California State University San Marcos A mid-size university located in San Diego's vibrant North County, we are dedicated to service, innovation, leadership and diversity. We have an attentive faculty and state-of-the-art facilities which offer our students hundreds of opportunities to learn, lead, play and serve. California State University San Marcos is a new kind of university, pushing the boundaries of innovation to prepare tomorrow's leaders, build stronger communities and solve pressing issues. Cutting-edge research meets hands-on application at our campus and in the real world. Application Process This position is open until filled. For assurance of full consideration, please submit application, cover letter and resume by 11:59pm on July 16, 2024. Application requires answers to supplemental questions. Applicants who require an accommodation during the application or testing process due to a disability recognized under the Americans with Disabilities Act (ADA)/CA Fair Employment and Housing Act (FEHA) should notify the Office of Human Resources at (760) 750-4418 or e-mail: hr@csusm.edu . Supplemental Information The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The systemwide CSU Vaccination Policy can be reviewed at https://calstate.policystat.com/policy/13116180/latest/ . Questions should be sent to the Office of Human Resources at hr@csusm.edu. Following a conditional offer of employment, satisfactory completion of a background check (including criminal records check) is required prior to beginning employment. Any offer of employment rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. California State University San Marcos is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or Clery Act Notification can be found at https://www.csusm.edu/clery/annualreports.html . California State University San Marcos is not a sponsoring agent for staff or management positions (i.e. H1-B visas). Positions are posted for a minimum of 14 days. Advertised: Jul 03 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 04, 2024
Job Overview Under general supervision, this position is responsible for providing optimum customer service and lead direction to student assistants at the Parking and Commuter Services (PACS) Administration service center. This position is responsible for cash handling, processing payments for parking permits, parking citations/penalties, transportation programs entering data into a financial system; balancing and reconciling cash drawers and deposits on a daily basis. Position Summary Customer Service Representative (Administrative Support Assistant II) This is a full time, non-exempt position, which will lead toward permanent status following the successful completion of a probationary period. This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 14 paid holidays are offered each year; 13 scheduled on specific days and a Personal Holiday that may be taken any time during the year. A comprehensive benefits summary for this position is available online by visiting our Benefits Portal . Anticipated Hiring Salary Range: $3,505 - $3,600 per month CSU Classification Salary Range: $3,505 - $5,159 per month California State University San Marcos A mid-size university located in San Diego's vibrant North County, we are dedicated to service, innovation, leadership and diversity. We have an attentive faculty and state-of-the-art facilities which offer our students hundreds of opportunities to learn, lead, play and serve. California State University San Marcos is a new kind of university, pushing the boundaries of innovation to prepare tomorrow's leaders, build stronger communities and solve pressing issues. Cutting-edge research meets hands-on application at our campus and in the real world. Application Process This position is open until filled. For assurance of full consideration, please submit application, cover letter and resume by 11:59pm on July 16, 2024. Application requires answers to supplemental questions. Applicants who require an accommodation during the application or testing process due to a disability recognized under the Americans with Disabilities Act (ADA)/CA Fair Employment and Housing Act (FEHA) should notify the Office of Human Resources at (760) 750-4418 or e-mail: hr@csusm.edu . Supplemental Information The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The systemwide CSU Vaccination Policy can be reviewed at https://calstate.policystat.com/policy/13116180/latest/ . Questions should be sent to the Office of Human Resources at hr@csusm.edu. Following a conditional offer of employment, satisfactory completion of a background check (including criminal records check) is required prior to beginning employment. Any offer of employment rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. California State University San Marcos is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or Clery Act Notification can be found at https://www.csusm.edu/clery/annualreports.html . California State University San Marcos is not a sponsoring agent for staff or management positions (i.e. H1-B visas). Positions are posted for a minimum of 14 days. Advertised: Jul 03 2024 Pacific Daylight Time Applications close: Closing Date/Time:
If you are a current City of Olathe employee, please click this link to apply through your Workday account. Employment Type Part Time (up to 19 hours) Job Summary Hiring Range - $ 18.25 to $19.90 hourly depending on qualifications Are you looking for a part-time job and have a passion for libraries? Do you enjoy providing excellent customer service? We are currently hiring for someone to work part time (up to 19 hours a week). Join our team as a Library Customer Service Representative, where you'll be the frontline ambassador for our library community. About the Role: In this role, you'll assist customers of all ages with various inquiries, help locate materials and provide guidance on library services. We're looking for friendly, customer-focused individuals who thrive in a fast-paced environment and are passionate about assisting others. If you have excellent communication skills, a positive attitude, and a desire to contribute to the library's mission, apply now to become an essential part of our team. Library Specific Key Responsibilities: Delivers outstanding service to library customers through both verbal and written communication across various service points; exhibits polite and supportive conduct while providing direction on library resources, services, and policies. Facilitates check-in, check-out, and renewal of library materials; maintains accurate records of library transactions and customer interactions. Offers material suggestions to customers tailored to their interests and preferences; delivers fundamental reference support by assisting customers in finding books, research materials, and online resources. Provides assistance to customers using library computers, printers, and digital resources, and offers basic troubleshooting as required. Delivers professional and empathetic customer support while managing inquiries, concerns, and complaints; evaluates needs and escalates complex issues when necessary. This is a permanent, year-round, entry-level position perfect for someone who enjoys working in a beautiful environment and providing exceptional customer service to the public. Set weekly schedule, subject to change with notice. Weekends are required. Flexibility in scheduling is highly preferred. For more details, review the full job details and requirements below. The Customer Service Representative II provides front-line customer support for City services in response to customer requests in person, over the phone or online, working independently with limited direction. The position focuses on evaluating requests, inquiries and complaints to find the most effective and efficient method of executing, providing information, or resolving the situation in a positive manner. The Customer Service Representative II is the second level in a three-level career progression of Customer Service Representative I, II, and III. Key Responsibilities Provides information to customers for various City services in like kind to how the request was submitted (in person, over the phone or online); supports customers in the pursuit of information on topics of varying nature across citywide services continually expanding personal knowledge of city services; makes decisions for how to resolve most customer service needs with limited direction. Utilizes multiple computer software applications to initiate and process service requests and reporting queries; maintains elevated working knowledge of systems to support other customer service staff members. Provides training and support to other employees. Qualifications Experience: At least two years of administrative or customer relations experience is required. Experience in a specific specialized area of service such as library services or utility services may be preferred. Effective interpersonal and communication skills are required along with proficiency in Microsoft Office programs. Education: A high school diploma or equivalent is required. Course work in business, public administration, or other related field is preferred. Licenses & Certifications: None required. Language: Proficiency in both written and verbal English is required with additional proficiency in Spanish and American Sign Language preferred.
Sep 14, 2024
Part Time
If you are a current City of Olathe employee, please click this link to apply through your Workday account. Employment Type Part Time (up to 19 hours) Job Summary Hiring Range - $ 18.25 to $19.90 hourly depending on qualifications Are you looking for a part-time job and have a passion for libraries? Do you enjoy providing excellent customer service? We are currently hiring for someone to work part time (up to 19 hours a week). Join our team as a Library Customer Service Representative, where you'll be the frontline ambassador for our library community. About the Role: In this role, you'll assist customers of all ages with various inquiries, help locate materials and provide guidance on library services. We're looking for friendly, customer-focused individuals who thrive in a fast-paced environment and are passionate about assisting others. If you have excellent communication skills, a positive attitude, and a desire to contribute to the library's mission, apply now to become an essential part of our team. Library Specific Key Responsibilities: Delivers outstanding service to library customers through both verbal and written communication across various service points; exhibits polite and supportive conduct while providing direction on library resources, services, and policies. Facilitates check-in, check-out, and renewal of library materials; maintains accurate records of library transactions and customer interactions. Offers material suggestions to customers tailored to their interests and preferences; delivers fundamental reference support by assisting customers in finding books, research materials, and online resources. Provides assistance to customers using library computers, printers, and digital resources, and offers basic troubleshooting as required. Delivers professional and empathetic customer support while managing inquiries, concerns, and complaints; evaluates needs and escalates complex issues when necessary. This is a permanent, year-round, entry-level position perfect for someone who enjoys working in a beautiful environment and providing exceptional customer service to the public. Set weekly schedule, subject to change with notice. Weekends are required. Flexibility in scheduling is highly preferred. For more details, review the full job details and requirements below. The Customer Service Representative II provides front-line customer support for City services in response to customer requests in person, over the phone or online, working independently with limited direction. The position focuses on evaluating requests, inquiries and complaints to find the most effective and efficient method of executing, providing information, or resolving the situation in a positive manner. The Customer Service Representative II is the second level in a three-level career progression of Customer Service Representative I, II, and III. Key Responsibilities Provides information to customers for various City services in like kind to how the request was submitted (in person, over the phone or online); supports customers in the pursuit of information on topics of varying nature across citywide services continually expanding personal knowledge of city services; makes decisions for how to resolve most customer service needs with limited direction. Utilizes multiple computer software applications to initiate and process service requests and reporting queries; maintains elevated working knowledge of systems to support other customer service staff members. Provides training and support to other employees. Qualifications Experience: At least two years of administrative or customer relations experience is required. Experience in a specific specialized area of service such as library services or utility services may be preferred. Effective interpersonal and communication skills are required along with proficiency in Microsoft Office programs. Education: A high school diploma or equivalent is required. Course work in business, public administration, or other related field is preferred. Licenses & Certifications: None required. Language: Proficiency in both written and verbal English is required with additional proficiency in Spanish and American Sign Language preferred.
TEXAS PARKS AND WILDLIFE
Austin, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ . Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation). Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Tina Trejo, (512) 243-1643 PHYSICAL WORK ADDRESS: McKinney Falls State Park, 5808 McKinney Falls Parkway, Austin, TX, 78744 GENERAL DESCRIPTION : Under the direction of the Office Manager, this position performs entry-level customer service work and is responsible for the daily office operations of McKinney Falls State Park. Conducts daily business operations in accordance with the Fiscal Control Policy. Performs visitor services to include computerized reservation and registration, issuing permits and licenses, collecting and accounting for revenue, completing appropriate documentation of revenue logs and answering telephones. Provides information to park visitors and the general public. Prepares reports, correspondence and processes incoming and outgoing mail. Assists the Office Manager with the maintenance of an accurate inventory of concession items for retail sales and adequate supply of consumable office supplies, brochures, forms, information packets and other items for office use or public distribution. Operates and assists in the maintenance of computer and network systems. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : One year of experience in areas such as general clerical, cash handling, or customer service. Licensure : Must possess or be able to obtain, within 30 days of employment, a valid State driver's license. PREFERRED QUALIFICATIONS : Experience : Experience in customer service, clerical or administrative support work. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in making sound judgment decisions based upon data available and in short time frames; Ability to accurately handle cash and account for revenue collected; Ability to utilize an automated camper registration; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to work under stressful conditions; Ability to communicate and interact effectively with members of the public; Ability to respond to public inquires in a timely manner; Ability to perform manual labor including, lifting supplies and materials up to 25 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work in a high visitation park with overnight camping; Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Hours may be reduced or extended as needed through primary peak season from March to September; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS Closing Date: Sep 26, 2024, 9:59:00 PM
Sep 13, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ . Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation). Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Tina Trejo, (512) 243-1643 PHYSICAL WORK ADDRESS: McKinney Falls State Park, 5808 McKinney Falls Parkway, Austin, TX, 78744 GENERAL DESCRIPTION : Under the direction of the Office Manager, this position performs entry-level customer service work and is responsible for the daily office operations of McKinney Falls State Park. Conducts daily business operations in accordance with the Fiscal Control Policy. Performs visitor services to include computerized reservation and registration, issuing permits and licenses, collecting and accounting for revenue, completing appropriate documentation of revenue logs and answering telephones. Provides information to park visitors and the general public. Prepares reports, correspondence and processes incoming and outgoing mail. Assists the Office Manager with the maintenance of an accurate inventory of concession items for retail sales and adequate supply of consumable office supplies, brochures, forms, information packets and other items for office use or public distribution. Operates and assists in the maintenance of computer and network systems. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : One year of experience in areas such as general clerical, cash handling, or customer service. Licensure : Must possess or be able to obtain, within 30 days of employment, a valid State driver's license. PREFERRED QUALIFICATIONS : Experience : Experience in customer service, clerical or administrative support work. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in making sound judgment decisions based upon data available and in short time frames; Ability to accurately handle cash and account for revenue collected; Ability to utilize an automated camper registration; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to work under stressful conditions; Ability to communicate and interact effectively with members of the public; Ability to respond to public inquires in a timely manner; Ability to perform manual labor including, lifting supplies and materials up to 25 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work in a high visitation park with overnight camping; Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Hours may be reduced or extended as needed through primary peak season from March to September; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS Closing Date: Sep 26, 2024, 9:59:00 PM
State of Missouri
Jefferson City, Missouri, United States
Associate Customer Service Representative - Tax Clearance Unit Department of Revenue - Collections and Tax Assistance Bureau Location: Truman Building - 301 West High Street, Jefferson City, MO Scheduled Hours : 8:00 am - 5:00 pm DOR’s vision is to provide every customer the best experience every time. As a State of Missouri employee, you impact the well-being of Missouri’s communities every day. The Department of Revenue’s mission is to enhance the lives of Missourians by anticipating their tax, motor vehicle and driver licensing needs. We strive to provide exceptional customer service, be good stewards of the people’s money, make data driven decisions, while fostering a positive work environment. Our team members live our values of integrity, service, respect, and community. HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: This position is a customer service position in the Collections and Tax Assistance Bureau. As an Associate Customer Service Representative in the Tax Clearance Unit, you will issue Certificates of No Tax Due and Tax Clearance Certificates to customers, upon request. You will answer emails, chats, letters, and telephone calls regarding No Tax Dues and Tax Clearances. You will also help the customer resolve tax delinquencies. To be successful in this role you will need good communication skills, a background in customer service, and show attention to detail. You will receive on-the-job training to assist the citizens of Missouri. For team members who excel and display positive leadership qualities, there are many opportunities for advancement. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: Produce tax clearance and no tax due documents Communicate professionally and accurately with all internal and external customers by telephone, chat, email, and letter Assist customers in person in our Tax Information Office Research tax accounts Process tax documents Report productivity Special projects CORE COMPETENCIES NEEDED: Computer Literacy Self-motivated Attention to Detail Excellent Communication Skills Reliable QUALIFICATIONS: Possess a high school diploma or proof of high school equivalency (GED) Experience in clerical or office related work Have a commitment to customer service More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: Produce tax clearance and no tax due documents Communicate professionally and accurately with all internal and external customers by telephone, chat, email, and letter Assist customers in person in our Tax Information Office Research tax accounts Process tax documents Report productivity Special projects CORE COMPETENCIES NEEDED: Computer Literacy Self-motivated Attention to Detail Excellent Communication Skills Reliable QUALIFICATIONS: Possess a high school diploma or proof of high school equivalency (GED) Experience in clerical or office related work Have a commitment to customer service The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Sep 18, 2024
Full Time
Associate Customer Service Representative - Tax Clearance Unit Department of Revenue - Collections and Tax Assistance Bureau Location: Truman Building - 301 West High Street, Jefferson City, MO Scheduled Hours : 8:00 am - 5:00 pm DOR’s vision is to provide every customer the best experience every time. As a State of Missouri employee, you impact the well-being of Missouri’s communities every day. The Department of Revenue’s mission is to enhance the lives of Missourians by anticipating their tax, motor vehicle and driver licensing needs. We strive to provide exceptional customer service, be good stewards of the people’s money, make data driven decisions, while fostering a positive work environment. Our team members live our values of integrity, service, respect, and community. HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: This position is a customer service position in the Collections and Tax Assistance Bureau. As an Associate Customer Service Representative in the Tax Clearance Unit, you will issue Certificates of No Tax Due and Tax Clearance Certificates to customers, upon request. You will answer emails, chats, letters, and telephone calls regarding No Tax Dues and Tax Clearances. You will also help the customer resolve tax delinquencies. To be successful in this role you will need good communication skills, a background in customer service, and show attention to detail. You will receive on-the-job training to assist the citizens of Missouri. For team members who excel and display positive leadership qualities, there are many opportunities for advancement. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: Produce tax clearance and no tax due documents Communicate professionally and accurately with all internal and external customers by telephone, chat, email, and letter Assist customers in person in our Tax Information Office Research tax accounts Process tax documents Report productivity Special projects CORE COMPETENCIES NEEDED: Computer Literacy Self-motivated Attention to Detail Excellent Communication Skills Reliable QUALIFICATIONS: Possess a high school diploma or proof of high school equivalency (GED) Experience in clerical or office related work Have a commitment to customer service More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: Produce tax clearance and no tax due documents Communicate professionally and accurately with all internal and external customers by telephone, chat, email, and letter Assist customers in person in our Tax Information Office Research tax accounts Process tax documents Report productivity Special projects CORE COMPETENCIES NEEDED: Computer Literacy Self-motivated Attention to Detail Excellent Communication Skills Reliable QUALIFICATIONS: Possess a high school diploma or proof of high school equivalency (GED) Experience in clerical or office related work Have a commitment to customer service The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
State of Missouri
Jefferson City, Missouri, United States
Customer Service Representative Call Center- Driver License Bureau HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: As part of our customer-focused team, you help us create an environment that makes citizens say “This is the best experience I have ever had!” When you work for The Department of Revenue, you’re working alongside an enthusiastic, dedicated team that cares, grows and wins together. We’re looking for team members who are passionate about providing high-quality customer service and building energetic team morale. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: The ideal candidate must have good typing skills, be very detail oriented, and have the ability to effectively assist with customer’s inquiries and requests via telephone while ensuring customer satisfaction. Your responsibilities will include answering incoming calls; explaining laws and regulations; searching computerized records and files; accurately communicating the requested information to customers; and communicate concerns about all phases of motor vehicle or driver licensing transactions. What to expect in this position: Call center team members are the voice of the Department. Due to the amount of calls received all team members are required to be on the phone continuously throughout their work day in addition to having the opportunity to assist citizens through DORA Live Chat. Training is hands on and will consist of six weeks with our Training Coordinator in combination of our Call Center subject matter experts. This amazing training will help teach you everything you need to know to be a Customer Service Representative. Once completed with training and meeting all necessary requirements, a distributed work option may be available. The customer service center is answering calls all day, however if team members are consistently meeting or exceeding expectations, there is an opportunity for career progression and/or compensation for performance. We might be a great match if… Working in a fun and energetic environment makes you excited! We work efficiently as a team to deliver excellent results for our citizens You enjoy a consistent work schedule Monday - Friday with bi-monthly pay and the opportunity for distributed work You are someone who strives to make independent decisions and enjoy problem solving. You enjoy influencing a team to drive results through a visual dashboard CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Effective Writing Team Building Abilities Excellent Customer Service Self-directed Attention to Detail Clear Communication Organizational Abilities QUALIFICATIONS: Possession of a high school diploma or proof of high school equivalency. Six or more months of experience in clerical or general office support work. Must be able to pass a fingerprint and background check The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Sep 13, 2024
Full Time
Customer Service Representative Call Center- Driver License Bureau HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: As part of our customer-focused team, you help us create an environment that makes citizens say “This is the best experience I have ever had!” When you work for The Department of Revenue, you’re working alongside an enthusiastic, dedicated team that cares, grows and wins together. We’re looking for team members who are passionate about providing high-quality customer service and building energetic team morale. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: The ideal candidate must have good typing skills, be very detail oriented, and have the ability to effectively assist with customer’s inquiries and requests via telephone while ensuring customer satisfaction. Your responsibilities will include answering incoming calls; explaining laws and regulations; searching computerized records and files; accurately communicating the requested information to customers; and communicate concerns about all phases of motor vehicle or driver licensing transactions. What to expect in this position: Call center team members are the voice of the Department. Due to the amount of calls received all team members are required to be on the phone continuously throughout their work day in addition to having the opportunity to assist citizens through DORA Live Chat. Training is hands on and will consist of six weeks with our Training Coordinator in combination of our Call Center subject matter experts. This amazing training will help teach you everything you need to know to be a Customer Service Representative. Once completed with training and meeting all necessary requirements, a distributed work option may be available. The customer service center is answering calls all day, however if team members are consistently meeting or exceeding expectations, there is an opportunity for career progression and/or compensation for performance. We might be a great match if… Working in a fun and energetic environment makes you excited! We work efficiently as a team to deliver excellent results for our citizens You enjoy a consistent work schedule Monday - Friday with bi-monthly pay and the opportunity for distributed work You are someone who strives to make independent decisions and enjoy problem solving. You enjoy influencing a team to drive results through a visual dashboard CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Effective Writing Team Building Abilities Excellent Customer Service Self-directed Attention to Detail Clear Communication Organizational Abilities QUALIFICATIONS: Possession of a high school diploma or proof of high school equivalency. Six or more months of experience in clerical or general office support work. Must be able to pass a fingerprint and background check The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
State of Missouri
Jefferson City, Missouri, United States
Associate Customer Service Representative - My Tax Portal Unit Department of Revenue Annual Salary: $ 33,914.40 Location: 301 W. High Street, Jefferson City, MO Scheduled Hours: 8:00 am - 5:00 pm DOR’s Vision: To provide every customer the best experience every time. As a State of Missouri employee, you impact the well-being of Missouri’s communities every day. The Department of Revenue’s mission is to enhance the lives of Missourians by anticipating their tax, motor vehicle and driver licensing needs. We strive to provide exceptional customer service, be good stewards of the people’s money, make data driven decisions, while fostering a positive work environment. Our team members live our values of integrity, service, respect, and community. HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: This position is a customer service position in the Collections and Tax Assistance Bureau. As an Associate Customer Service Representative in the MyTax Portal Unit, you will assist in overseeing the Missouri MyTax portal functions for The Division of Taxation. The MyTax portal is the online resource for business and individuals to file and pay their taxes. You will answer emails, chats, and phone calls regarding the portal and portal accounts. You will also test new functions of the portal. To be successful in this role, you will need good communication skills, a background in customer service, and show attention to detail. You will receive on-the-job training to assist the citizens of Missouri. For team members who excel and display positive leadership qualities, there are many opportunities for advancement. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: This description may not include all of the duties, knowledge, skills, or abilities associated with this title. Communicate professionally and accurately with all internal and external customers by telephone, chat, email, and letter Assist customers in person in the Tax Information Office Research accounts Process tax documents Report productivity Research and problem solve issues in the portal Analyze customer questions to recommend improvements to the portal Test new portal functions Special projects CORE COMPETENCIES NEEDED: Computer Literacy Self-motivated Attention to Detail Excellent Communication Skills Reliable QUALIFICATIONS: Possess a high school diploma or proof of high school equivalency (GED) Experience in clerical or office related work. Have a commitment to customer service The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Sep 13, 2024
Full Time
Associate Customer Service Representative - My Tax Portal Unit Department of Revenue Annual Salary: $ 33,914.40 Location: 301 W. High Street, Jefferson City, MO Scheduled Hours: 8:00 am - 5:00 pm DOR’s Vision: To provide every customer the best experience every time. As a State of Missouri employee, you impact the well-being of Missouri’s communities every day. The Department of Revenue’s mission is to enhance the lives of Missourians by anticipating their tax, motor vehicle and driver licensing needs. We strive to provide exceptional customer service, be good stewards of the people’s money, make data driven decisions, while fostering a positive work environment. Our team members live our values of integrity, service, respect, and community. HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: This position is a customer service position in the Collections and Tax Assistance Bureau. As an Associate Customer Service Representative in the MyTax Portal Unit, you will assist in overseeing the Missouri MyTax portal functions for The Division of Taxation. The MyTax portal is the online resource for business and individuals to file and pay their taxes. You will answer emails, chats, and phone calls regarding the portal and portal accounts. You will also test new functions of the portal. To be successful in this role, you will need good communication skills, a background in customer service, and show attention to detail. You will receive on-the-job training to assist the citizens of Missouri. For team members who excel and display positive leadership qualities, there are many opportunities for advancement. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: This description may not include all of the duties, knowledge, skills, or abilities associated with this title. Communicate professionally and accurately with all internal and external customers by telephone, chat, email, and letter Assist customers in person in the Tax Information Office Research accounts Process tax documents Report productivity Research and problem solve issues in the portal Analyze customer questions to recommend improvements to the portal Test new portal functions Special projects CORE COMPETENCIES NEEDED: Computer Literacy Self-motivated Attention to Detail Excellent Communication Skills Reliable QUALIFICATIONS: Possess a high school diploma or proof of high school equivalency (GED) Experience in clerical or office related work. Have a commitment to customer service The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
State of Missouri
Jefferson City, Missouri, United States
Associate Customer Service Representative - Collection Enforcement Department of Revenue Location: Truman Building - 301 West High Street, Jefferson City, MO DOR’s vision is to provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: This is an entry-level Customer Service Representative position in Collections. Our team specializes in enforcing revenue collection on both business and individual income tax. We use a wide variety of collection tactics including: liens, judgements, garnishments, revocation of retail sales license, and contracted collection agencies. This position offers a balance of public service as well as clerical and processing responsibilities. You’ll love the opportunity to learn and grow in this position and the department. The Department of Revenue offers a career with generous benefits. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: Research and update tax accounts. Respond professionally to customer inquiries via written correspondence, email, or telephone call. Process money received from customers. Assist customers in person in our Tax Information Office. Track and report production on a daily, weekly, and/or monthly basis. CORE COMPETENCIES NEEDED: Data Entry Proficiency Effective Writing Self-Motivated Reliability Attention to Detail Multi-tasking Ability QUALIFICATIONS: Must possess a high school diploma or high school equivalency certificate. Must have experience with clerical related work, and A basic knowledge and understanding of Microsoft Office. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Sep 14, 2024
Full Time
Associate Customer Service Representative - Collection Enforcement Department of Revenue Location: Truman Building - 301 West High Street, Jefferson City, MO DOR’s vision is to provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: This is an entry-level Customer Service Representative position in Collections. Our team specializes in enforcing revenue collection on both business and individual income tax. We use a wide variety of collection tactics including: liens, judgements, garnishments, revocation of retail sales license, and contracted collection agencies. This position offers a balance of public service as well as clerical and processing responsibilities. You’ll love the opportunity to learn and grow in this position and the department. The Department of Revenue offers a career with generous benefits. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: Research and update tax accounts. Respond professionally to customer inquiries via written correspondence, email, or telephone call. Process money received from customers. Assist customers in person in our Tax Information Office. Track and report production on a daily, weekly, and/or monthly basis. CORE COMPETENCIES NEEDED: Data Entry Proficiency Effective Writing Self-Motivated Reliability Attention to Detail Multi-tasking Ability QUALIFICATIONS: Must possess a high school diploma or high school equivalency certificate. Must have experience with clerical related work, and A basic knowledge and understanding of Microsoft Office. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
State of Missouri
Jefferson City, Missouri, United States
Associate Customer Service Representative - Collections Liaison Section Department of Revenue Annual Salary: $33,914.40 Location: Truman Building - 301 West High Street, Jefferson City, MO DOR’s vision is to provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: This is an entry-level Customer Service Representative position in Collections. Our team specializes in enforcing revenue collection on both business and individual income tax. We use a wide variety of collection tactics including: liens, judgements, garnishments, revocation of retail sales license, and contracted collection agencies. This position offers a balance of public service as well as clerical and processing responsibilities. You’ll love the opportunity to learn and grow in this position and the department. The Department of Revenue offers a career with generous benefits. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: Research and update tax accounts. Respond professionally to customer inquiries via written correspondence, email, or telephone call. Process money received from customers. Assist customers in person in our Tax Information Office. Track and report production on a daily, weekly, and/or monthly basis. CORE COMPETENCIES NEEDED: Data Entry Proficiency Effective Writing Self-Motivated Reliability Attention to Detail Multi-tasking Ability QUALIFICATIONS: Must possess a high school diploma or high school equivalency certificate. Must have experience with clerical related work, and A basic knowledge and understanding of Microsoft Office. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Sep 12, 2024
Full Time
Associate Customer Service Representative - Collections Liaison Section Department of Revenue Annual Salary: $33,914.40 Location: Truman Building - 301 West High Street, Jefferson City, MO DOR’s vision is to provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: This is an entry-level Customer Service Representative position in Collections. Our team specializes in enforcing revenue collection on both business and individual income tax. We use a wide variety of collection tactics including: liens, judgements, garnishments, revocation of retail sales license, and contracted collection agencies. This position offers a balance of public service as well as clerical and processing responsibilities. You’ll love the opportunity to learn and grow in this position and the department. The Department of Revenue offers a career with generous benefits. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: Research and update tax accounts. Respond professionally to customer inquiries via written correspondence, email, or telephone call. Process money received from customers. Assist customers in person in our Tax Information Office. Track and report production on a daily, weekly, and/or monthly basis. CORE COMPETENCIES NEEDED: Data Entry Proficiency Effective Writing Self-Motivated Reliability Attention to Detail Multi-tasking Ability QUALIFICATIONS: Must possess a high school diploma or high school equivalency certificate. Must have experience with clerical related work, and A basic knowledge and understanding of Microsoft Office. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
State of Missouri
Jefferson City, Missouri, United States
Associate Customer Service Representative - (Income Tax/Quality Review) Department of Revenue Location: Truman Building - 301 West High Street, Jefferson City, MO DOR’s vision is to provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: This is a technical position within the Income Tax Bureau of the Taxation Division. Successful candidates are analytical thinkers, capable of problem solving & identifying process improvement opportunities. They will also possess a background in customer service & proven attention to detail. There are many opportunities for advancement within the DOR & we are often looking to this position class to promote those who display positive leadership qualities. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: Working with individual income tax returns, corporate income tax returns, & property tax credit claims Analyzing & adjusting returns, notifying individual income tax non-filers & under-reporters Sorting & distributing correspondence Responding to customer inquiries through telephone calls, e-mails, & written correspondence Processing returned refunds CORE COMPETENCIES NEEDED: Reliable Computer Literate Effective Writing Self-motivated Detail Oriented Clear Communication QUALIFICATIONS: Possess a high school diploma or high school equivalency certificate. Proficient computer skills The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Sep 13, 2024
Full Time
Associate Customer Service Representative - (Income Tax/Quality Review) Department of Revenue Location: Truman Building - 301 West High Street, Jefferson City, MO DOR’s vision is to provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: This is a technical position within the Income Tax Bureau of the Taxation Division. Successful candidates are analytical thinkers, capable of problem solving & identifying process improvement opportunities. They will also possess a background in customer service & proven attention to detail. There are many opportunities for advancement within the DOR & we are often looking to this position class to promote those who display positive leadership qualities. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: Working with individual income tax returns, corporate income tax returns, & property tax credit claims Analyzing & adjusting returns, notifying individual income tax non-filers & under-reporters Sorting & distributing correspondence Responding to customer inquiries through telephone calls, e-mails, & written correspondence Processing returned refunds CORE COMPETENCIES NEEDED: Reliable Computer Literate Effective Writing Self-motivated Detail Oriented Clear Communication QUALIFICATIONS: Possess a high school diploma or high school equivalency certificate. Proficient computer skills The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
State of Missouri
Jefferson City, Missouri, United States
Taxation Division - Business Tax Bureau - Correspondence and Local Tax Section Lead Customer Service Representative Non-Supervisory Local Tax HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: The Local Tax Team processes and responds to political subdivision and business inquiries regarding sales tax, vendors use tax and consumers use tax distributions, registration and tax rate issues. Our mission is to provide quality service to our customers. Your work will involve assisting political subdivisions and businesses in resolving their distribution and tax rate issues. You will be an important part of assuring that the sales and use tax distributions are correct. Your work will have an impact on the revenue that will ultimately be distributed to the State of Missouri and local cities/counties/districts. Top important responsibilities of this position: Review political subdivision correspondence to impose, extend, and expire taxes as voted on. Review political subdivision and business accounts and complete technical maintenance required in order to correct or update the Department’s records. Respond to customer inquiries professionally either by letter, email or phone call. Process ordinances for annexation, de-annexation and dissolved cities Review and maintain records from political subdivisions. Update internal systems with tax rate changes each quarter. Maintain professional relationships with local government officials and other internal and external customers Participate in cross education of job functions within the Local Tax section and also have the opportunity to learn job functions in other areas of the Taxation Division. Minimum Qualifications Possess a high school diploma or proof of high school equivalency (GED) Experience in clerical or office related work. Have a commitment to customer service Preferred Qualifications Must be self-motivated Proficient with Microsoft Office and Excel Able to pay attention to details and accuracy in work production Proficient in data entry Core Competencies Needed: Strategic thinker Fast paced Computer literacy Effective writing Self-directed Attention to detail Clear communication The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Sep 10, 2024
Full Time
Taxation Division - Business Tax Bureau - Correspondence and Local Tax Section Lead Customer Service Representative Non-Supervisory Local Tax HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: The Local Tax Team processes and responds to political subdivision and business inquiries regarding sales tax, vendors use tax and consumers use tax distributions, registration and tax rate issues. Our mission is to provide quality service to our customers. Your work will involve assisting political subdivisions and businesses in resolving their distribution and tax rate issues. You will be an important part of assuring that the sales and use tax distributions are correct. Your work will have an impact on the revenue that will ultimately be distributed to the State of Missouri and local cities/counties/districts. Top important responsibilities of this position: Review political subdivision correspondence to impose, extend, and expire taxes as voted on. Review political subdivision and business accounts and complete technical maintenance required in order to correct or update the Department’s records. Respond to customer inquiries professionally either by letter, email or phone call. Process ordinances for annexation, de-annexation and dissolved cities Review and maintain records from political subdivisions. Update internal systems with tax rate changes each quarter. Maintain professional relationships with local government officials and other internal and external customers Participate in cross education of job functions within the Local Tax section and also have the opportunity to learn job functions in other areas of the Taxation Division. Minimum Qualifications Possess a high school diploma or proof of high school equivalency (GED) Experience in clerical or office related work. Have a commitment to customer service Preferred Qualifications Must be self-motivated Proficient with Microsoft Office and Excel Able to pay attention to details and accuracy in work production Proficient in data entry Core Competencies Needed: Strategic thinker Fast paced Computer literacy Effective writing Self-directed Attention to detail Clear communication The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
State of Missouri
Jefferson City, Missouri, United States
Customer Service Representative (MVDL) Department of Revenue Location: 301 W. High Street, Jefferson City, MO DOR’s Vision: To provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: This position will be a mid-level customer service and technical position that will review and process a variety of documents and applications related to motor vehicle and driver licensing transactions. You will be an ideal candidate if you have good typing skills, you are very detail oriented, and you have the ability to process complex work with dedication to ensuring customer satisfaction. Department of Revenue offers many opportunities for career development and growth. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: This description may not include all of the duties, knowledge, skills, or abilities associated with this title. Explain laws, regulations, and procedures Search computerized records and files Accurately communicate the requested information to customers either in person or on the telephone Process requests concerning all phases of motor vehicle and driver licensing transactions CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Customer Service Self-directed Attention to Detail Clear Communication Typical Qualifications : Three or more years of experience in clerical or general office support work, of which two or more years must have included licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work Preferred Qualifications : 2-4 years of experience in motor vehicle and driver license policies and procedures Upbeat and positive attitude Ability to clearly communicate with customers over the phone or via written correspondence More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: This description may not include all of the duties, knowledge, skills, or abilities associated with this title. Explain laws, regulations, and procedures Search computerized records and files Accurately communicate the requested information to customers either in person or on the telephone Process requests concerning all phases of motor vehicle and driver licensing transactions CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Customer Service Self-directed Attention to Detail Clear Communication Typical Qualifications : Three or more years of experience in clerical or general office support work, of which two or more years must have included licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work Preferred Qualifications : 2-4 years of experience in motor vehicle and driver license policies and procedures Upbeat and positive attitude Ability to clearly communicate with customers over the phone or via written correspondence The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Aug 26, 2024
Full Time
Customer Service Representative (MVDL) Department of Revenue Location: 301 W. High Street, Jefferson City, MO DOR’s Vision: To provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: This position will be a mid-level customer service and technical position that will review and process a variety of documents and applications related to motor vehicle and driver licensing transactions. You will be an ideal candidate if you have good typing skills, you are very detail oriented, and you have the ability to process complex work with dedication to ensuring customer satisfaction. Department of Revenue offers many opportunities for career development and growth. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: This description may not include all of the duties, knowledge, skills, or abilities associated with this title. Explain laws, regulations, and procedures Search computerized records and files Accurately communicate the requested information to customers either in person or on the telephone Process requests concerning all phases of motor vehicle and driver licensing transactions CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Customer Service Self-directed Attention to Detail Clear Communication Typical Qualifications : Three or more years of experience in clerical or general office support work, of which two or more years must have included licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work Preferred Qualifications : 2-4 years of experience in motor vehicle and driver license policies and procedures Upbeat and positive attitude Ability to clearly communicate with customers over the phone or via written correspondence More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: This description may not include all of the duties, knowledge, skills, or abilities associated with this title. Explain laws, regulations, and procedures Search computerized records and files Accurately communicate the requested information to customers either in person or on the telephone Process requests concerning all phases of motor vehicle and driver licensing transactions CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Customer Service Self-directed Attention to Detail Clear Communication Typical Qualifications : Three or more years of experience in clerical or general office support work, of which two or more years must have included licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work Preferred Qualifications : 2-4 years of experience in motor vehicle and driver license policies and procedures Upbeat and positive attitude Ability to clearly communicate with customers over the phone or via written correspondence The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
State of Missouri
Jefferson City, Missouri, United States
Customer Service Representative (Call Center) Work From Home: Can work remote up to 4 days a week. Must work 1 day in office every week: NOTE: In order to work remotely 4 days per week, must be fully trained, must be meeting the expectations of the position, and must maintain 40 hours of available leave, HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: Help the Missouri taxpayers by answering their questions and resolving their business and individual tax issues through live chats, emails and phone calls. You will do a variety of things some of which are: resolve business and individual tax issues, help businesses obtain their license; run tax compliance checks; issue No Tax Due statements, establish individual and business payment plan agreements and much more. This position requires the ability to multi-task, utilizing communication skills and multiple computer systems. If you like a rewarding, fast-paced environment, enjoy helping people and providing excellent customer service, with the possibility of advancement, apply today. Responsibilities - What you’ll do DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: Research and resolve tax issues for both internal and external customers Collect delinquent taxes through the use of multiple collection tools Interact with customers via telephone, email, live chat, in person, and written correspondence Analyze customers’ reasons for calling and then recommend process improvements. Qualifications - All you need for success CORE COMPETENCIES NEEDED: Attention to Detail Clear Communication Computer Literacy Multi-tasking Reliable Self-motivated MINIMUM QUALIFICATIONS: Possess high school diploma or high school equivalency certification Six or more months of experience in clerical or general office support work Proficient computer skills The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Sep 06, 2024
Full Time
Customer Service Representative (Call Center) Work From Home: Can work remote up to 4 days a week. Must work 1 day in office every week: NOTE: In order to work remotely 4 days per week, must be fully trained, must be meeting the expectations of the position, and must maintain 40 hours of available leave, HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: Help the Missouri taxpayers by answering their questions and resolving their business and individual tax issues through live chats, emails and phone calls. You will do a variety of things some of which are: resolve business and individual tax issues, help businesses obtain their license; run tax compliance checks; issue No Tax Due statements, establish individual and business payment plan agreements and much more. This position requires the ability to multi-task, utilizing communication skills and multiple computer systems. If you like a rewarding, fast-paced environment, enjoy helping people and providing excellent customer service, with the possibility of advancement, apply today. Responsibilities - What you’ll do DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: Research and resolve tax issues for both internal and external customers Collect delinquent taxes through the use of multiple collection tools Interact with customers via telephone, email, live chat, in person, and written correspondence Analyze customers’ reasons for calling and then recommend process improvements. Qualifications - All you need for success CORE COMPETENCIES NEEDED: Attention to Detail Clear Communication Computer Literacy Multi-tasking Reliable Self-motivated MINIMUM QUALIFICATIONS: Possess high school diploma or high school equivalency certification Six or more months of experience in clerical or general office support work Proficient computer skills The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .