Stanislaus State
1 University Circle, Turlock, California 95382, USA
Position Summary (Classified as: Public Affairs/Communications Specialist III) Full-time position available on or after May 6, 2024 for Strategic Enrollment Management Department. The Marketing and Communications Specialist is integral to the effective implementation of strategic communication initiatives within the Enrollment Management department. The incumbent is responsible for developing and executing comprehensive communication strategies, foster partnerships across campus, analyzes data to inform decision-making, and integrates technology to enhance outreach efforts. Leading a team in social media management and overseeing data analysis and visualization, the incumbent will ensure consistent messaging and engagement with prospective and current students. With a focus on optimizing communication channels and promoting student success, this position plays a crucial role in advancing the university's enrollment goals and supporting the overall mission of the university. Job Duties Duties include but are not limited to: Manage, develop and deploy communication campaigns across multiple platforms to engage prospects, applicants, accepted students, and enrolled cohorts, aligning with Enrollment Management and university strategic plans. Develop themes and concepts in collaboration with enrollment management directors. • Create and oversee the creation of communication materials, ensuring accuracy, consistency, and alignment with strategic goals. Offer expert guidance and carry out the tasks related to communication platforms and best practices, including CMS, email software, CRMs, and others. Review and enhance Enrollment Management websites and messaging for accuracy, ease of use, and currency. Collaborate with Communication and Public Affairs on university-wide student success campaigns. Partner with Campus Success offices and campus departments to onboard new students strategically and provide support for registration and financial aid processes. Actively participate in division and campuswide committees contributing to communication and programmatic efforts. Maintain an interactive social media presence across platforms such as Facebook, Instagram, TikTok, and YouTube. Engage with students daily to provide important updates on dates, deadlines, support programs, and services. Develop strategies to optimize Enrollment Management departmental websites as ongoing information resources. Ensure consistency in tone, voice, and information conveyed across all communication channels. Analyze data to identify student patterns and trends, informing communication strategies and enrollment initiatives. Make recommendations to the AVP based on data assessments for areas of improvement in communication content, strategies, and delivery methods. Assess new technologies and communication strategies to enhance effectiveness, including chat, text messaging, and others. Develop and maintain a virtual communications toolkit with templates suitable for various platforms. Utilize Google Analytics to track and assess website activity and effectiveness. Lead and mentor a team of student assistants in communication projects, graphics design, and outreach activities. Ensure compliance with Federal copyright laws in all communications involving images, music, and intellectual property. Other duties as assigned. Minimum Qualifications Education : Completion of a college degree, which includes relevant coursework in the field, and up to two years of related professional or technical experience. In addition, strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles are essential to initial entry to this classification. Preferred Qualifications Bachelor's degree in Communications, Marketing, Public Relations, or related field. Minimum of 2 years of experience in strategic communications, preferably in a higher education setting. Additional certifications or training in communication, marketing, or related fields are a plus. Experience developing and implementing communication strategies across multiple platforms, including social media, email, and websites. Familiarity with customer relationship management (CRM) systems and communication platforms (e.g., Slate CRM, Constant Contact). Experience with website management and optimization techniques, including knowledge of content management systems (CMS) and web analytics tools such as Google Analytics. Knowledge, Skills, Abilities Comprehensive and in-depth knowledge of communication, public affairs, media and/or marketing theories and concepts in order to develop and execute communication strategies and plans to promote and position the university. Expert knowledge of university communication objectives and ability to translate them into effective communication and media campaigns. Ability to understand issues from a broad, strategic perspective. Thorough knowledge of applicable copyright and other laws pertaining to publications and the news media. Ability to effectively manage media relations and apply effective media strategies and techniques. Demonstrated ability to market story concepts to university officials and media outlets. Comprehensive knowledge of marketing and research techniques and methods. Ability to use market research to enhance the impact of communication strategies and campaigns. Working knowledge of appropriate use of statistical techniques. Expert networking and interpersonal skills including strong consultative and persuasive skills to work with internal and external constituents and the media. Expert writing and editorial skills. Demonstrated organizational skills. Salary Range Anticipated salary will be $4,611 - $5,072 per month plus excellent paid benefits. Salary will depend on the qualifications of the successful finalist. (Full range: $4,611 - $8,342 per month) Compensation & Benefits Commensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Link to (Bargaining Unit: 9) Benefits Summary: CSU Employee Benefit Summary How to Apply To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only. Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration. To apply online, please click the “Apply Now” button on this page. Applications will be processed in accordance with Article 9.3 of the CSU/CSUEU Memorandum of Understanding. Preference will be given to qualified individuals currently employed at CSU Stanislaus in bargaining units 2, 5, 7, and 9 except when it is determined that it is necessary to appoint outside applicants to meet the best interest of the campus by obtaining specialized skills and abilities not available from current employees. Application Deadline OPEN UNTIL FILLED; SCREENING TO BEGIN ON OR AFTER MARCH 26, 2024 (Applications received after the screening date will be considered at the discretion of the university.) Criminal Background Clearance Notice Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Additional Information Campus & Area California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion - one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts. Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West’s No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education. Clery Act Disclosure Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at https://www.csustan.edu/annual-campus-security-report . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment. Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD. As a federal contractor, we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at: Voluntary Self-Identification of Disability PDF Form . CSU Stanislaus hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU-related work outside California. The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview. INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE Advertised: Mar 11 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Position Summary (Classified as: Public Affairs/Communications Specialist III) Full-time position available on or after May 6, 2024 for Strategic Enrollment Management Department. The Marketing and Communications Specialist is integral to the effective implementation of strategic communication initiatives within the Enrollment Management department. The incumbent is responsible for developing and executing comprehensive communication strategies, foster partnerships across campus, analyzes data to inform decision-making, and integrates technology to enhance outreach efforts. Leading a team in social media management and overseeing data analysis and visualization, the incumbent will ensure consistent messaging and engagement with prospective and current students. With a focus on optimizing communication channels and promoting student success, this position plays a crucial role in advancing the university's enrollment goals and supporting the overall mission of the university. Job Duties Duties include but are not limited to: Manage, develop and deploy communication campaigns across multiple platforms to engage prospects, applicants, accepted students, and enrolled cohorts, aligning with Enrollment Management and university strategic plans. Develop themes and concepts in collaboration with enrollment management directors. • Create and oversee the creation of communication materials, ensuring accuracy, consistency, and alignment with strategic goals. Offer expert guidance and carry out the tasks related to communication platforms and best practices, including CMS, email software, CRMs, and others. Review and enhance Enrollment Management websites and messaging for accuracy, ease of use, and currency. Collaborate with Communication and Public Affairs on university-wide student success campaigns. Partner with Campus Success offices and campus departments to onboard new students strategically and provide support for registration and financial aid processes. Actively participate in division and campuswide committees contributing to communication and programmatic efforts. Maintain an interactive social media presence across platforms such as Facebook, Instagram, TikTok, and YouTube. Engage with students daily to provide important updates on dates, deadlines, support programs, and services. Develop strategies to optimize Enrollment Management departmental websites as ongoing information resources. Ensure consistency in tone, voice, and information conveyed across all communication channels. Analyze data to identify student patterns and trends, informing communication strategies and enrollment initiatives. Make recommendations to the AVP based on data assessments for areas of improvement in communication content, strategies, and delivery methods. Assess new technologies and communication strategies to enhance effectiveness, including chat, text messaging, and others. Develop and maintain a virtual communications toolkit with templates suitable for various platforms. Utilize Google Analytics to track and assess website activity and effectiveness. Lead and mentor a team of student assistants in communication projects, graphics design, and outreach activities. Ensure compliance with Federal copyright laws in all communications involving images, music, and intellectual property. Other duties as assigned. Minimum Qualifications Education : Completion of a college degree, which includes relevant coursework in the field, and up to two years of related professional or technical experience. In addition, strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles are essential to initial entry to this classification. Preferred Qualifications Bachelor's degree in Communications, Marketing, Public Relations, or related field. Minimum of 2 years of experience in strategic communications, preferably in a higher education setting. Additional certifications or training in communication, marketing, or related fields are a plus. Experience developing and implementing communication strategies across multiple platforms, including social media, email, and websites. Familiarity with customer relationship management (CRM) systems and communication platforms (e.g., Slate CRM, Constant Contact). Experience with website management and optimization techniques, including knowledge of content management systems (CMS) and web analytics tools such as Google Analytics. Knowledge, Skills, Abilities Comprehensive and in-depth knowledge of communication, public affairs, media and/or marketing theories and concepts in order to develop and execute communication strategies and plans to promote and position the university. Expert knowledge of university communication objectives and ability to translate them into effective communication and media campaigns. Ability to understand issues from a broad, strategic perspective. Thorough knowledge of applicable copyright and other laws pertaining to publications and the news media. Ability to effectively manage media relations and apply effective media strategies and techniques. Demonstrated ability to market story concepts to university officials and media outlets. Comprehensive knowledge of marketing and research techniques and methods. Ability to use market research to enhance the impact of communication strategies and campaigns. Working knowledge of appropriate use of statistical techniques. Expert networking and interpersonal skills including strong consultative and persuasive skills to work with internal and external constituents and the media. Expert writing and editorial skills. Demonstrated organizational skills. Salary Range Anticipated salary will be $4,611 - $5,072 per month plus excellent paid benefits. Salary will depend on the qualifications of the successful finalist. (Full range: $4,611 - $8,342 per month) Compensation & Benefits Commensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Link to (Bargaining Unit: 9) Benefits Summary: CSU Employee Benefit Summary How to Apply To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only. Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration. To apply online, please click the “Apply Now” button on this page. Applications will be processed in accordance with Article 9.3 of the CSU/CSUEU Memorandum of Understanding. Preference will be given to qualified individuals currently employed at CSU Stanislaus in bargaining units 2, 5, 7, and 9 except when it is determined that it is necessary to appoint outside applicants to meet the best interest of the campus by obtaining specialized skills and abilities not available from current employees. Application Deadline OPEN UNTIL FILLED; SCREENING TO BEGIN ON OR AFTER MARCH 26, 2024 (Applications received after the screening date will be considered at the discretion of the university.) Criminal Background Clearance Notice Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Additional Information Campus & Area California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion - one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts. Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West’s No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education. Clery Act Disclosure Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at https://www.csustan.edu/annual-campus-security-report . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment. Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD. As a federal contractor, we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at: Voluntary Self-Identification of Disability PDF Form . CSU Stanislaus hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU-related work outside California. The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview. INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE Advertised: Mar 11 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) Channel Islands
1 University Dr, Camarillo, CA 93012, USA
School of Education Administrative Analyst/Specialist - Exempt I RESPONSIBILITIES & DUTIES: Social Media Coordination - 50% Manages and updates the various web pages, social media, and directories for the School (e.g., updating School information and contacts, maintaining currency of social media postings, etc.). As part of this work, edits, proofreads, updates, and maintains (online and paper) marketing materials for the School and its programs. Works with program Chairs to disseminate program updates and events, such as recruiting and information sessions, and leads the School of Education's Marketing and Communications Committee convenings by drafting and presenting website analytics, semi-annually, to the Committee and the School of Education. Collaborates closely with the university’s Communication and Public Relations office and the Conferences and Events office to ensure consistency across media communications and compliance with campus events protocols and parameters. Maintains external communication to community partners by curating and distributing a bi-weekly newsletter for the School. Coordinates and maintains both the public-facing and internal SoE calendars to guarantee the smooth coordination of events, to dissuade event-overlap, and to present a coherent vision of SoE events across the academic year. Creates and implements additional marketing strategies as needed. Events Coordination - 50% Assumes primary responsibility for planning, coordinating, implementing and leading all aspects of assigned events for the School of Education such as the SoE Annual Pinning Ceremony, the Annual Social Justice in Education Conference, and the SoE Alumni Convening. Schedules campus facilities for events and programs including conferences, workshops, presentations, orientation programs, virtual events, and extensions programs. Follows all established guidelines for priority use scheduling. Acts as liaison between event organizer(s) and the services providers for both on campus departments and outside vendors. Consults with campus planners on event arrangements such as room design, parking, audiovisual and technical needs, etc., matching organizer needs to available space and services. Helps secure site locations, sends invitations and follow ups, books the catering, coordinates any reimbursements for guest speakers/venues, creates (and collects) feedback opportunities from participants, etc. Performs other related duties as assigned. REQUIREMENTS OF POSITION: Bachelor’s degree from a four-year college or university in communication, graphic design, business, hospitality or related field and three years of administrative duties of broad scope and complexity that involve event planning, system application management, finances or budget, or developing and implementing policies and procedures. Experience in business, hospitality, finance, public administration, information technology, or urban planning and development preferred. May substitute equivalent years of directly related experience for the degree. Possesses a technology skill set including but not limited to social media application (Twitter, Facebook, Instagram), Adobe Suite, PDF, Word, Excel, and Outlook. Proficient in skills in database and event management software; experience with Oracle PeopleSoft and 25Live or similar preferred. Familiarity with marketing and graphic design software; experience with Constant Contact and Canva preferred. Working knowledge of MS Publisher, PowerPoint, Prezi, and other presentation software; experience with GIS software is desirable. Demonstrates strong written and verbal communication skills, including excellent phone etiquette, and general office skills. Strong organizational skills along with the ability to prioritize and multitask in an often-busy work environment with frequent interruptions. Ability to independently handle multiple work unit priorities and projects from start to finish. Ability to work with a diverse population of students, faculty, and staff to support the mission of the University and the School of Education. Knowledge or ability to quickly learn applicable university infrastructure, policies, and procedures. Competence, confidence, and calmness in dealing with faculty and staff, addressing their suggestions, and providing information in a customer-oriented approach are essential. Demonstrated skills in project oversight including delegating work to accomplish departmental goals and objectives efficiently and effectively, while motivating individuals to work together as a team. Ability to anticipate problems and address them proactively; exercising effective and independent professional judgment; and establish and maintain collaborative effective working relationships with others. Must be able to work in a high volume, fast-paced, deadline-oriented environment where accuracy is imperative. Bilingual or multilingual, especially in Spanish, preferred. Ability to work flexible hours and days for scheduled events, which may include nights and weekends. Must provide proof of ability to operate a motor vehicle in the State of California. Position is subject to California DMV’s “Pull Notice System” and continued employment is contingent upon proof of a satisfactory driving record. Physical demands: Frequent/Continuous reaching within arm's distance, frequent sitting in office chair, up to 5-7 hours at a time. Frequent lifting/carrying of up to 30 pounds for event set-up including pulling and pushing event equipment and continuous bending and stooping at waist. Ability to stand/walk up to 60 minutes at a time (especially during events) and the ability to stand/walk up to 30 minutes at a time over uneven terrain and up and down slopes. Continuous use of hands to operate telephone, computer systems, filing, and writing activities, frequent reaching at or above waist level and shoulder level. Occasionally work outdoors, sometimes during inclement weather conditions. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Hiring Range: $4,379 - $4,583 per month Advertised: Mar 11 2024 Pacific Daylight Time Applications close: Closing Date/Time:
School of Education Administrative Analyst/Specialist - Exempt I RESPONSIBILITIES & DUTIES: Social Media Coordination - 50% Manages and updates the various web pages, social media, and directories for the School (e.g., updating School information and contacts, maintaining currency of social media postings, etc.). As part of this work, edits, proofreads, updates, and maintains (online and paper) marketing materials for the School and its programs. Works with program Chairs to disseminate program updates and events, such as recruiting and information sessions, and leads the School of Education's Marketing and Communications Committee convenings by drafting and presenting website analytics, semi-annually, to the Committee and the School of Education. Collaborates closely with the university’s Communication and Public Relations office and the Conferences and Events office to ensure consistency across media communications and compliance with campus events protocols and parameters. Maintains external communication to community partners by curating and distributing a bi-weekly newsletter for the School. Coordinates and maintains both the public-facing and internal SoE calendars to guarantee the smooth coordination of events, to dissuade event-overlap, and to present a coherent vision of SoE events across the academic year. Creates and implements additional marketing strategies as needed. Events Coordination - 50% Assumes primary responsibility for planning, coordinating, implementing and leading all aspects of assigned events for the School of Education such as the SoE Annual Pinning Ceremony, the Annual Social Justice in Education Conference, and the SoE Alumni Convening. Schedules campus facilities for events and programs including conferences, workshops, presentations, orientation programs, virtual events, and extensions programs. Follows all established guidelines for priority use scheduling. Acts as liaison between event organizer(s) and the services providers for both on campus departments and outside vendors. Consults with campus planners on event arrangements such as room design, parking, audiovisual and technical needs, etc., matching organizer needs to available space and services. Helps secure site locations, sends invitations and follow ups, books the catering, coordinates any reimbursements for guest speakers/venues, creates (and collects) feedback opportunities from participants, etc. Performs other related duties as assigned. REQUIREMENTS OF POSITION: Bachelor’s degree from a four-year college or university in communication, graphic design, business, hospitality or related field and three years of administrative duties of broad scope and complexity that involve event planning, system application management, finances or budget, or developing and implementing policies and procedures. Experience in business, hospitality, finance, public administration, information technology, or urban planning and development preferred. May substitute equivalent years of directly related experience for the degree. Possesses a technology skill set including but not limited to social media application (Twitter, Facebook, Instagram), Adobe Suite, PDF, Word, Excel, and Outlook. Proficient in skills in database and event management software; experience with Oracle PeopleSoft and 25Live or similar preferred. Familiarity with marketing and graphic design software; experience with Constant Contact and Canva preferred. Working knowledge of MS Publisher, PowerPoint, Prezi, and other presentation software; experience with GIS software is desirable. Demonstrates strong written and verbal communication skills, including excellent phone etiquette, and general office skills. Strong organizational skills along with the ability to prioritize and multitask in an often-busy work environment with frequent interruptions. Ability to independently handle multiple work unit priorities and projects from start to finish. Ability to work with a diverse population of students, faculty, and staff to support the mission of the University and the School of Education. Knowledge or ability to quickly learn applicable university infrastructure, policies, and procedures. Competence, confidence, and calmness in dealing with faculty and staff, addressing their suggestions, and providing information in a customer-oriented approach are essential. Demonstrated skills in project oversight including delegating work to accomplish departmental goals and objectives efficiently and effectively, while motivating individuals to work together as a team. Ability to anticipate problems and address them proactively; exercising effective and independent professional judgment; and establish and maintain collaborative effective working relationships with others. Must be able to work in a high volume, fast-paced, deadline-oriented environment where accuracy is imperative. Bilingual or multilingual, especially in Spanish, preferred. Ability to work flexible hours and days for scheduled events, which may include nights and weekends. Must provide proof of ability to operate a motor vehicle in the State of California. Position is subject to California DMV’s “Pull Notice System” and continued employment is contingent upon proof of a satisfactory driving record. Physical demands: Frequent/Continuous reaching within arm's distance, frequent sitting in office chair, up to 5-7 hours at a time. Frequent lifting/carrying of up to 30 pounds for event set-up including pulling and pushing event equipment and continuous bending and stooping at waist. Ability to stand/walk up to 60 minutes at a time (especially during events) and the ability to stand/walk up to 30 minutes at a time over uneven terrain and up and down slopes. Continuous use of hands to operate telephone, computer systems, filing, and writing activities, frequent reaching at or above waist level and shoulder level. Occasionally work outdoors, sometimes during inclement weather conditions. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Hiring Range: $4,379 - $4,583 per month Advertised: Mar 11 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Alameda County
Oakland, California, United States
Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaires will only be accepted on-line. DESCRIPTION THE COUNTY: Established in 1853, Alameda County has a population of over 1.6 million residents making it the second largest county in the Bay Area and the seventh largest in the State. The County encompasses 14 cities including Alameda, Albany, Berkeley, Dublin, Emeryville, Fremont, Hayward, Livermore, Newark, Oakland, Piedmont, Pleasanton, San Leandro, and Union City as well as six unincorporated communities and rural areas that span a total of 738 square miles. Alameda County employs approximately 9,000 employees working in 21 different agencies and departments and has an annual budget of over $3 billion. As a major urban County, Alameda delivers a full spectrum of services, including general government and internal services, health care, social services, public works, criminal justice, and other public safety services for its community. The County celebrates the rich diversity of its workforce, which in large measure, reflects the cultural and ethnic diversity of the community it serves. The County’s mission is to enrich the lives of its residents through visionary policies and accessible, responsive, and effective services. Its vision is to be recognized as one of the best counties in which to live, work, and do business. THE DEPARTMENT: Department Mission Deliver high quality and timely human resource services in partnership with County agencies, departments and special districts to enable our customers to reach their organizational goals. Vision To be the employer of choice and a great place to work. Values In a spirit of partnership, HRS strives for: Excellence in everything we do. Responsiveness to our customers and their needs. Fairness in our policies and practices. Innovation in developing and implementing new programs. Diversity in recognizing everyone’s unique contribution. Development of every employee’s full potential. Anticipate and meet the changing needs of employees and candidates to ensure the recruitment and retention of a talented and committed workforce. Support the County’s organizational culture that values customer service, performance excellence, diversity, and fiscal stewardship. Redesign and transform the recruitment function for improved customer service and satisfaction. Champion workforce planning and development to ensure that employees have every opportunity to assume leadership positions as baby boomers retire. Improve the efficiency and effectiveness of services through the increased use of technology. THE TRAINING AND EDUCATION CENTER: For over 25 years, the Alameda County Training & Education Center, a division of Alameda County Human Resource Services, has provided innovative learning as well as state-of- the-art meeting and conference space. We are a team of energetic, customer-oriented professionals, passionate about what we do! We work together to provide internal and external customers with impactful and memorable learning and development experiences while providing high-value, strategic programs and services for individuals and organizations. We look forward to welcoming you here. Our Mission: Be the East Bay’s premier learning center that promotes individual and organizational excellence through innovative learning and development. Our Vision: Transforming lives through innovative learning. Our goals include supporting the county’s mission to enrich the lives of county residents through visionary policies and accessible, responsive and effective services. The Training & Education Center serves both public and private individuals and organizations. We value respect, trust, integrity, adaptability, responsiveness, health, wellness, vision, and innovation. THE POSITION: Under general direction, the County Training & Organizational Development Specialist plans, designs, coordinates and delivers various training and development programs provided by the Training & Education Center for Alameda County; provides professional consultation to County agencies/departments on training and organizational development needs; and performs other related work as required. The County Training & Organizational Development Specialist is a single classification and reports to the Workforce Planning and Development Manager. This position focuses on training and organizational development programs for County employees, including but not limited to leadership and supervisory programs, staff training and mandated training sessions. This position is distinguished from the higher classification of Workforce Planning and Development Manager in that the latter has day-to-day supervisory responsibilities, manages overall design and implementation of training development programs, and assists the Training & Education Center Director with administrative and operational duties. Please click here for the full County Training & Organizational Development Specialist job description. THE IDEAL CANDIDATE: The most suitably qualified candidates will possess the following competencies: Knowledge of: Training design and delivery for both instructor-led and e-learning. Management and leadership curriculum design. Staff/career development programs. Software technology such as PowerPoint, Excel, and Microsoft Word. Methods of assessing and evaluating training programs and desired results, including current technologies and online learning. Oral and written communication techniques. Conference/meeting planning services. Marketing concepts and techniques. Ability to: Design, develop, and deliver training programs. Quickly and consistently modify behavior to deal effectively with changes in the work environment; proactively try new approaches appropriate for new or changed situations. Establish good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, and supports); act promptly; take opportunities to exceed expectations and resolve internal/external customer problems. Demonstrate a willingness to commit to work and invest time, talent, and best efforts to accomplish organizational goals. Clearly convey information and ideas through various media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Set high-performance standards for self and others; assume responsibility and accountability for completing assignments or tasks; self-imposed standards of excellence rather than having standards imposed. Present ideas effectively to individuals or groups when given time to prepare; deliver presentations suited to the characteristics and needs of the audience. Generate innovative solutions in work situations; try different and novel ways to deal with work problems and opportunities. Engage people by attending to the needs and feelings of others to develop effective working relationships; possess an energetic and tenacious achievement orientation; approach challenges with visible assuredness; remain realistically optimistic when pursuing work objectives; maintain high work and ethical standards. Work effectively and cooperatively with others to establish and maintain good working relationships; place high priority on team or organization goals; help others feel valued, appreciated, and included; show support, give encouragement, and share information, ideas, and suggestions to accomplish mutual goals. EXAMPLES OF DUTIES NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed. 1. Plans, designs and implements county-wide training and development programs, both instructor lead and e-learning. 2. Coordinates and conducts training sessions for County managers and employees on various topics, such as performance management, leadership skills, supervisory skills, communication skills, time/priority management, customer service, and process improvement. 3. Coordinates with relevant subject matter experts and other parties the design and update on-going orientations and/or training sessions for presentation to employees on County policies and regulations (e.g., EEO, Workplace Violence Prevention, and Sexual Harassment Prevention). 4. Recruits, screens and trains County managers to conduct training sessions; provides professional guidance and advice on training styles, methods and techniques. 5. Analyzes and identifies training needs to develop new training programs and/or enhance existing programs. 6. Provides facilitation, professional consultation and customized training to County agencies/departments to meet training and organizational development needs. 7. Researches, assesses and recommends evaluation tools to evaluate program effectiveness and results. 8. Develops and organizes training manual, multimedia visual aids, and other training materials. 9. Assists in developing program goals, objectives, and organizational interventions, and makes recommendations as necessary. 10. Prepares training and statistical reports and other written materials; and makes presentations to County agencies/departments and other groups. MINIMUM QUALIFICATIONS Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable. Education: Possession of a Bachelor's degree from an accredited college or university with major coursework in behavioral science, human resources, communications, public or business administration, or a closely related field. AND Experience: The equivalent of five years of full-time progressively responsible professional experience designing and delivering training and organizational development programs for a large organization, with significant functional management experience. Municipal government and/or Human Resources experience is highly desirable. Possession of a Masters Degree in a related area may substitute for two years of experience. License: Possession of a valid California Driver's License and a satisfactory driving record is a condition of initial and continued employment. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification. Knowledge of: • Training design and delivery, for both instructor led and e-learning. • Management and leadership curriculum design. • Staff / career development programs. • Software technology such as PowerPoint, Excel and Microsoft Word. • Methods of assessing and evaluating training programs and desired results, including use of current technologies and online learning. • Oral and written communication techniques. • Conference/meeting planning services. • Marketing concepts and techniques. Ability to: • Design, develop and deliver training programs. • Quickly and consistently modify behavior to deal effectively with changes in the work environment; proactively try new approaches appropriate for new or changed situations. • Establish good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports); act promptly; take opportunities to exceed expectations and to resolve internal/external customer problems. • Demonstrate a willingness to commit to work and to invest time, talent, and best efforts in accomplishing organizational goals. • Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. • Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed. • Present ideas effectively to individuals or groups when given time to prepare; deliver presentations suited to the characteristics and needs of the audience. • Generate innovative solutions in work situations; try different and novel ways to deal with work problems and opportunities. • Engage people by attending to the needs and feelings of others to develop effective working relationships; possess an energetic and tenacious achievement orientation; approach challenges with visible assuredness; remain realistically optimistic when pursuing work objectives; maintain high work and ethical standards. • Work effectively and cooperatively with others to establish and maintain good working relationships; place high priority on team or organization goals; help others feel valued, appreciated, included; show support, give encouragement, share information ideas, suggestions to accomplish mutual goals. EXAMINATION COMPONENTS The examination will consist of the following steps: A review of candidates' application to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. A review of the supplemental questionnaire to determine the best qualified applicants to continue in the process. An oral interview which will be weighted as 100% of the candidates' final examination score. The oral interview may contain situational exercises. Candidates must attain a qualifying rating on each portion of this recruitment. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS . Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness, and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs . RECRUITMENT AND SELECTION PLAN Applicants will be informed via e-mail with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: TENTATIVE RECRUITMENT PLAN: Deadline For Filing: 5:00:00 p.m., Monday, June 3, 2024 Review of Minimum Qualifications: Review of Supplemental Questionnaire for Best Qualified: By 6/7/2024 By 7/3/2024 Virtual Oral Interviews: Results Notification: Promulgation of Eligible List Week of 7/22/2024 By 7/26/2024 8/7/2024 TENTATIVE SELECTION PLAN: Departmental Hiring Interviews: TBD WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statues. For more information regarding our Reasonable Accommodation procedures, please visit our website: www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) Accidental Death and Dismemberment Insurance County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Management Paid Leave** Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. ** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org, Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page . Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email boxes Noreply@jobaps.com and noreplyalamedacountyhr@acgov.org are routed to unmonitored mailboxes. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied . Monique Hill | Personnel Services ProgramManager, Recruitment and Selection Human Resource Services, County of Alameda 510-208-4841 or email Monique.Hill@acgov.org www.acgov.org/hrs DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency . EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 6/3/2024 5:00:00 PM
Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaires will only be accepted on-line. DESCRIPTION THE COUNTY: Established in 1853, Alameda County has a population of over 1.6 million residents making it the second largest county in the Bay Area and the seventh largest in the State. The County encompasses 14 cities including Alameda, Albany, Berkeley, Dublin, Emeryville, Fremont, Hayward, Livermore, Newark, Oakland, Piedmont, Pleasanton, San Leandro, and Union City as well as six unincorporated communities and rural areas that span a total of 738 square miles. Alameda County employs approximately 9,000 employees working in 21 different agencies and departments and has an annual budget of over $3 billion. As a major urban County, Alameda delivers a full spectrum of services, including general government and internal services, health care, social services, public works, criminal justice, and other public safety services for its community. The County celebrates the rich diversity of its workforce, which in large measure, reflects the cultural and ethnic diversity of the community it serves. The County’s mission is to enrich the lives of its residents through visionary policies and accessible, responsive, and effective services. Its vision is to be recognized as one of the best counties in which to live, work, and do business. THE DEPARTMENT: Department Mission Deliver high quality and timely human resource services in partnership with County agencies, departments and special districts to enable our customers to reach their organizational goals. Vision To be the employer of choice and a great place to work. Values In a spirit of partnership, HRS strives for: Excellence in everything we do. Responsiveness to our customers and their needs. Fairness in our policies and practices. Innovation in developing and implementing new programs. Diversity in recognizing everyone’s unique contribution. Development of every employee’s full potential. Anticipate and meet the changing needs of employees and candidates to ensure the recruitment and retention of a talented and committed workforce. Support the County’s organizational culture that values customer service, performance excellence, diversity, and fiscal stewardship. Redesign and transform the recruitment function for improved customer service and satisfaction. Champion workforce planning and development to ensure that employees have every opportunity to assume leadership positions as baby boomers retire. Improve the efficiency and effectiveness of services through the increased use of technology. THE TRAINING AND EDUCATION CENTER: For over 25 years, the Alameda County Training & Education Center, a division of Alameda County Human Resource Services, has provided innovative learning as well as state-of- the-art meeting and conference space. We are a team of energetic, customer-oriented professionals, passionate about what we do! We work together to provide internal and external customers with impactful and memorable learning and development experiences while providing high-value, strategic programs and services for individuals and organizations. We look forward to welcoming you here. Our Mission: Be the East Bay’s premier learning center that promotes individual and organizational excellence through innovative learning and development. Our Vision: Transforming lives through innovative learning. Our goals include supporting the county’s mission to enrich the lives of county residents through visionary policies and accessible, responsive and effective services. The Training & Education Center serves both public and private individuals and organizations. We value respect, trust, integrity, adaptability, responsiveness, health, wellness, vision, and innovation. THE POSITION: Under general direction, the County Training & Organizational Development Specialist plans, designs, coordinates and delivers various training and development programs provided by the Training & Education Center for Alameda County; provides professional consultation to County agencies/departments on training and organizational development needs; and performs other related work as required. The County Training & Organizational Development Specialist is a single classification and reports to the Workforce Planning and Development Manager. This position focuses on training and organizational development programs for County employees, including but not limited to leadership and supervisory programs, staff training and mandated training sessions. This position is distinguished from the higher classification of Workforce Planning and Development Manager in that the latter has day-to-day supervisory responsibilities, manages overall design and implementation of training development programs, and assists the Training & Education Center Director with administrative and operational duties. Please click here for the full County Training & Organizational Development Specialist job description. THE IDEAL CANDIDATE: The most suitably qualified candidates will possess the following competencies: Knowledge of: Training design and delivery for both instructor-led and e-learning. Management and leadership curriculum design. Staff/career development programs. Software technology such as PowerPoint, Excel, and Microsoft Word. Methods of assessing and evaluating training programs and desired results, including current technologies and online learning. Oral and written communication techniques. Conference/meeting planning services. Marketing concepts and techniques. Ability to: Design, develop, and deliver training programs. Quickly and consistently modify behavior to deal effectively with changes in the work environment; proactively try new approaches appropriate for new or changed situations. Establish good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, and supports); act promptly; take opportunities to exceed expectations and resolve internal/external customer problems. Demonstrate a willingness to commit to work and invest time, talent, and best efforts to accomplish organizational goals. Clearly convey information and ideas through various media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Set high-performance standards for self and others; assume responsibility and accountability for completing assignments or tasks; self-imposed standards of excellence rather than having standards imposed. Present ideas effectively to individuals or groups when given time to prepare; deliver presentations suited to the characteristics and needs of the audience. Generate innovative solutions in work situations; try different and novel ways to deal with work problems and opportunities. Engage people by attending to the needs and feelings of others to develop effective working relationships; possess an energetic and tenacious achievement orientation; approach challenges with visible assuredness; remain realistically optimistic when pursuing work objectives; maintain high work and ethical standards. Work effectively and cooperatively with others to establish and maintain good working relationships; place high priority on team or organization goals; help others feel valued, appreciated, and included; show support, give encouragement, and share information, ideas, and suggestions to accomplish mutual goals. EXAMPLES OF DUTIES NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed. 1. Plans, designs and implements county-wide training and development programs, both instructor lead and e-learning. 2. Coordinates and conducts training sessions for County managers and employees on various topics, such as performance management, leadership skills, supervisory skills, communication skills, time/priority management, customer service, and process improvement. 3. Coordinates with relevant subject matter experts and other parties the design and update on-going orientations and/or training sessions for presentation to employees on County policies and regulations (e.g., EEO, Workplace Violence Prevention, and Sexual Harassment Prevention). 4. Recruits, screens and trains County managers to conduct training sessions; provides professional guidance and advice on training styles, methods and techniques. 5. Analyzes and identifies training needs to develop new training programs and/or enhance existing programs. 6. Provides facilitation, professional consultation and customized training to County agencies/departments to meet training and organizational development needs. 7. Researches, assesses and recommends evaluation tools to evaluate program effectiveness and results. 8. Develops and organizes training manual, multimedia visual aids, and other training materials. 9. Assists in developing program goals, objectives, and organizational interventions, and makes recommendations as necessary. 10. Prepares training and statistical reports and other written materials; and makes presentations to County agencies/departments and other groups. MINIMUM QUALIFICATIONS Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable. Education: Possession of a Bachelor's degree from an accredited college or university with major coursework in behavioral science, human resources, communications, public or business administration, or a closely related field. AND Experience: The equivalent of five years of full-time progressively responsible professional experience designing and delivering training and organizational development programs for a large organization, with significant functional management experience. Municipal government and/or Human Resources experience is highly desirable. Possession of a Masters Degree in a related area may substitute for two years of experience. License: Possession of a valid California Driver's License and a satisfactory driving record is a condition of initial and continued employment. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification. Knowledge of: • Training design and delivery, for both instructor led and e-learning. • Management and leadership curriculum design. • Staff / career development programs. • Software technology such as PowerPoint, Excel and Microsoft Word. • Methods of assessing and evaluating training programs and desired results, including use of current technologies and online learning. • Oral and written communication techniques. • Conference/meeting planning services. • Marketing concepts and techniques. Ability to: • Design, develop and deliver training programs. • Quickly and consistently modify behavior to deal effectively with changes in the work environment; proactively try new approaches appropriate for new or changed situations. • Establish good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports); act promptly; take opportunities to exceed expectations and to resolve internal/external customer problems. • Demonstrate a willingness to commit to work and to invest time, talent, and best efforts in accomplishing organizational goals. • Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. • Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed. • Present ideas effectively to individuals or groups when given time to prepare; deliver presentations suited to the characteristics and needs of the audience. • Generate innovative solutions in work situations; try different and novel ways to deal with work problems and opportunities. • Engage people by attending to the needs and feelings of others to develop effective working relationships; possess an energetic and tenacious achievement orientation; approach challenges with visible assuredness; remain realistically optimistic when pursuing work objectives; maintain high work and ethical standards. • Work effectively and cooperatively with others to establish and maintain good working relationships; place high priority on team or organization goals; help others feel valued, appreciated, included; show support, give encouragement, share information ideas, suggestions to accomplish mutual goals. EXAMINATION COMPONENTS The examination will consist of the following steps: A review of candidates' application to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. A review of the supplemental questionnaire to determine the best qualified applicants to continue in the process. An oral interview which will be weighted as 100% of the candidates' final examination score. The oral interview may contain situational exercises. Candidates must attain a qualifying rating on each portion of this recruitment. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS . Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness, and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs . RECRUITMENT AND SELECTION PLAN Applicants will be informed via e-mail with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: TENTATIVE RECRUITMENT PLAN: Deadline For Filing: 5:00:00 p.m., Monday, June 3, 2024 Review of Minimum Qualifications: Review of Supplemental Questionnaire for Best Qualified: By 6/7/2024 By 7/3/2024 Virtual Oral Interviews: Results Notification: Promulgation of Eligible List Week of 7/22/2024 By 7/26/2024 8/7/2024 TENTATIVE SELECTION PLAN: Departmental Hiring Interviews: TBD WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statues. For more information regarding our Reasonable Accommodation procedures, please visit our website: www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) Accidental Death and Dismemberment Insurance County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Management Paid Leave** Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. ** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org, Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page . Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email boxes Noreply@jobaps.com and noreplyalamedacountyhr@acgov.org are routed to unmonitored mailboxes. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied . Monique Hill | Personnel Services ProgramManager, Recruitment and Selection Human Resource Services, County of Alameda 510-208-4841 or email Monique.Hill@acgov.org www.acgov.org/hrs DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency . EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 6/3/2024 5:00:00 PM