International Student Advisor (Student Services Professional III) - College of Extended Learning (505475)

  • Cal State University (CSU) San Francisco
  • San Francisco, California
  • Nov 28, 2021
Full Time Education and Training Human Resources and Personnel

Job Description


Working Title

International Student Advisor

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.


College of Extended Learning

Appointment Type

This is a one-year probationary position.

Time Base

Full-Time (1.0)

Work Schedule

Monday through Friday; from 8:00am to 5:00pm

Anticipated Hiring Range

$5,000 to $5,417 per month ($60,000 to $65,004 annually)

Salary is commensurate with experience.

Position Summary

This position is responsible for the coordination and delivery of student services and student advising/counseling for the College of Extended Learning's Center for Global Engagement (CGE). CGE oversees a growing portfolio of non-degree academic and non-credit programs for domestic and international students, including five Academic Certificate Programs, the American Language Institute, the University Pathway Program, San Francisco Discover, Semester@, International Customized Training programs, non-credit preparation courses, and other short-term programs.

The Student Advisor will provide academic and international student advising and act as a P/DSO (Principal Designated School Official) for the College of Extended Learning and American Language Institute. The Student Advisor will advise prospective and current students in the following areas: immigration, admissions, general life, psychological (referrals and counseling), academics, and career counseling. This position is also responsible for the coordination of student orientations and other events each semester. The Student Advisor will support students in all CGE programs.

The Student Advisor works under the general supervision of the Director of CGE. He/she is expected to perform day to day responsibilities with minimal supervision and should demonstrate the judgement to escalate issues as needed.

Position Information

  • Provides advice and assistance to students applying to and enrolling in various programs at CGE.
    Supports students in their efforts to achieve academic, career, and extracurricular success. Advises
    students on departmental, program and university policies and procedures, campus, and student
  • Meets with students individually and advises on course selection and enrollment. Advises on
    refunds, petitions for waivers or substitutions, and other course-related student matters. Counsels
    students on sensitive matters such as barriers, distractions, and complications affecting a
    student's success, helps students recognize these key non-academic issues, and makes
    appropriate referrals for additional counseling and/or assistance from other units.
  • Reviews students' progress and advises students on requirements for program progression, course
    selection, and completion. Reviews local and international transcripts and assists students to
    identify equivalent courses to ensure pre-requisites are met.
  • Conducts ongoing, mid-term, and final advising meetings with students with academic, behavioral,
    or attendance issues. Coordinates and conducts student evaluations at end of semester. Identifies
    students struggling with requirements and recommends interventions; collaborates with program managers, director, faculty, department chairs, and deans. Coordinates program details with various academic and support units.
  • Collaborates with Admissions Coordinator to advise prospective applicants on necessary academic and application preparation; appropriateness of program as it pertains to the prospective applicant's goals; utilizing in-depth knowledge of the organization's admissions criteria and program requirements, helps assess applicants for admissions eligibility. Assists with outreach and recruitment as needed.
  • Responsible for interpreting campus policies and advising students and faculty on student conduct, student grievances, disputes, and issues regarding discrimination.
  • Advises and counsels students in general life areas: housing, banking, medical and psychological counseling referrals, cultural adaptation, university services.
  • Advises students on the SFSU application process and university requirements
  • Serves as liaison to a variety of SFSU departments (Admissions [undergraduate/graduate], Academic Departments, Office of International Programs).
  • F-1 Advising: Act as a P/DSO for the American Language Institute and College of Extended Learning. Advises prospective and current students of federal laws and regulations. Verifies students' full-time enrollment. Manages F-1 student requests including: OPT and CPT, Change of Status, Reduced Course Loads, Extensions of Program, international travel, reinstatement, and other visa category regulations.
  • Collaborates with the Office of International Programs to advise J-1 students.
  • Keeps abreast of trends in the field of international student advising through participation on listserves and attending professional development

Program Administration and Operation
  • Collaborate with director, program managers, leads, and program coordinators to ensure programs run smoothly and all necessary information is communicated to students.
  • Oversee student record system and maintain student records in a variety of databases.
  • Supervise student attendance and behavior.
  • Analyze student program evaluations and determine ways to improve support services.
  • Review, interpret and ensure compliance with federal immigration regulations pertaining to International students (F-1 as well as other visa categories)
  • Represent CGE at meetings and serve on campus committees as appropriate
  • Work with risk management, Title IX coordinator, registrar and other campus units to ensure compliance with campus policies.
  • Collaborate with CGE housing coordinator to advise students on on- and off-campus housing options.
  • Regularly update student handbooks and forms.
  • Work with marketing to ensure that website and other marketing resources have accurate information regarding immigration policies, procedures, and forms are easily accessible and up to date

Event and Workshop Coordination
  • Coordinate and conduct student orientations, commencements, workshops, and activities
  • Oversee administration of TOEFL or other English proficiency tests
  • Plan and coordinate student activity program
  • Create and conduct SFSU application workshops for undergraduate/graduate/2nd Bachelor students
  • Create and conduct workshops on cultural adjustment and other topics as needed

Support for New Program Development
  • Research appropriate visa categories for programs of different lengths and modalities
  • Propose I-17 updates as needed.
  • Develop advising procedures for new programs.
  • Work with admissions coordinator to develop applications and admissions protocols

Other Duties as assigned

Minimum Qualifications

Knowledge, Skills and Abilities:
  • Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles,
    practices and trends of the Student Services field as well as general knowledge of the policies, procedures and
    practices of the program area to which assigned; general knowledge of individual counseling techniques; general
    knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the
    specific campus to which the position is assigned. Working knowledge of student services programs outside the
    program to which immediately assigned.
  • Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually
    and in groups on complex student-related matters; determine appropriate courses of action and proper
    techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive
    nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or
    student organizations, analyze and define the problem, draw valid conclusions and project consequences of
    various alternative courses of action; carry out a variety of professionally complex assignments without detailed
    instructions; and establish and maintain cooperative working relationships with a variety of individuals.


Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of
progressively responsible professional student services work experience. One year in the program area to which
assigned may be preferred but is not required. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.


Equivalent to graduation from a four-year college or university in a related field, including or supplemented by
upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

Preferred Qualifications


Master's degree from an accredited college or university in counseling, higher education administration, student affairs, or a related field

  • Knowledge of intercultural communications and cross-cultural analysis, counseling, advising
  • Ability to interpret and apply university, program, and immigration rules and regulations
  • Knowledge of counseling techniques and experience In providing counseling services to college-level students
  • Ability to establish and maintain cooperative working relationships with a variety of Individuals (on and off campus), i.e., faculty, academic departments, program offices, private/public agencies, student advising and community contacts
  • Experience developing lectures/workshops/programs for presentation to international student audiences
  • Demonstrated Involvement In relevant professional associations (NAFSA, BAPIER, etc.)
  • Ability to work well In a team environment
  • Ability to effectively supervise the work of others
  • Ability to advise students individually and In groups on routine matters where required
  • Ability to gather and analyze data
  • Strong interpersonal skills with fluency In English
  • Strong organizational and program planning skills
  • Excellent analytical and problem-solving skills; analyze complex situations accurately and adopt an effective course of action
  • Ability to reason logically, draw conclusions, and make appropriate recommendations
  • Ability to work independently, yet collaboratively and to use one's own initiative
  • Ability to speak Mandarin, Japanese, Korean, or other language.
  • Computer skills: MS Word, Excel, PowerPoint and databases

Core Competencies:
  • Effective oral, written and nonverbal communication skills
  • Cross-cultural understanding and sensitivity
  • Customer/client focused with an emphasis in problem solving and resolution.
  • Ability to collaborate with a diverse team and diverse student population


Vacation time is not available during the start of registration periods or the start of semesters. This position involves work at the Downtown campus. Ability to work occasional evening and weekend hours.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.


Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

Employment Requirement

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to

CSUEU Position

Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

Additional Information


The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

Closing Date/Time: October 4, 2022

Job Address

San Francisco, California 94132 United States View Map