Student Success Coordinator (503931)

  • CSU, Sacramento
  • Sacramento, California
  • Sep 28, 2021
Full Time Education and Training Public Health

Job Description


Student Success Coordinator

Student Services Professional (SSP) III

Posting Details

Priority Application Date: September 2, 2021

This posting will remain open until filled

Hiring Preference

Position Summary

Under the general direction of Associate Dean for Student and Personnel Success, this position performs a variety of complex and/or sensitive student service work. This work involves creative, independent, leadership in supporting academic-related activities of the College of Social Sciences and Interdisciplinary Studies. Using a high degree of judgment and professional skills to analyze and assess the needs of students, the Student Success Coordinator creates and coordinates novel student success initiatives involving internal and external collaboration. The Student Success Coordinator utilizes advanced interviewing and counseling skills to provide comprehensive advising to students with sensitive, non-routine/complex situations from a variety of majors in SSIS and guides students in identifying creative solutions to facilitate efficient progress toward graduation. The Student Success Coordinator works independently to support impacted programs in SSIS including ongoing analysis and adjustment of related processes and procedures. The Student Success Coordinator plays a lead role in developing and conducting group information and advising sessions, processing supplemental applications, generating and interpreting complex data reports, coordinating enrollment data, and making recommendations to Department Chairs and the Dean/Associate Dean.


CSU Classification Salary Range: $4,691 - $6,683 per month

Hiring Range:

Salary Grade/Range: 1

Recruitment Type: Regular

Time Base: Full-Time

Pay Plan: 12 months

Work Hours: 8AM - 5PM

Department Information

The College of Social Sciences and Interdisciplinary Studies at Sacramento State houses departments committed to a broad range of subjects employing social science and interdisciplinary perspectives and methodologies. Our primary mission is to enhance our students' abilities to analyze and make informed decisions regarding issues, problems, and policies in the Capital Region, and at the state, national, and global levels. We accomplish this through excellence in teaching and scholarly activities, and promotion of faculty and staff professional development. We strive to prepare our undergraduate and graduate students for productive careers in the highly diverse New California in such occupational sectors as public service, law, and business. We also prepare students for a variety of teaching careers. To these ends, we approach our studies through a combination of classroom and experiential learning. We emphasize critical thinking and writing skills, applications of information technology, and issues of ethics and social justice.

Minimum Qualifications

Knowledge and Abilities:
The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification.

Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices, and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.

Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.

Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.
A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with major responsibility for professional career or personal counseling.

Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper-division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

Required Qualifications

1. Three years of experience working in student services field in university or college setting including advising in admissions, program planning, development, student success activities.
2. Experience working effectively with diverse groups including students and personnel from various ethnic and socioeconomic backgrounds with multi-cultural, multi-sex, and multi-age value systems.

Knowledge, Skills, Abilities:
3. Ability to independently prioritize, plan and organize work in a fast-paced and dynamic environment.
4. Demonstrated initiative and ability to independently complete complex assignments that require detailed analysis and to strategize/plan for solutions and programs without a prior precedent.
5. Ability to use advanced interviewing and counseling skills to provide comprehensive advisement to students with confidential, sensitive, non-routine/complex needs requiring independent judgment and creativity to assess, evaluate, and guide students through resolution.
6. Ability to independently monitor, conduct in-depth assessment, and provide evidence-based recommendations and/or alternate solutions related to enrollment management, student and group functions, impaction, and other activities associated with college and campus graduation initiatives.
7. Excellent oral and written communication skills, including the ability to develop and deliver oral presentations, and independently write clear, accurate, and concise reports, correspondence, and memoranda for a diverse audience.
8. Ability to generate, interpret, utilize and present data analysis and reports.
9. Ability to understand, interpret and apply complex rules, regulations, and procedures.
10. Strong interpersonal skills and the ability to develop and maintain cooperative and collaborative working relationships with colleagues/team members, students, faculty, staff, administrators, and personnel from other units internal and external to the campus.
11. Ability to use standard office hardware/equipment (e.g., PC, printers, calculator, copy machine, document scanner) and software (e.g., Microsoft Word, Excel, Outlook, PowerPoint, Internet).

Conditions of Employment:
- Ability to pass a background check.

Preferred Qualifications

12. degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted Masters for one year of experience.
13. Student services work experience with non-traditional and at-risk student populations.
14. Experience using Cognos and Common Management System (CMS).
15. Familiarity with the proactive use of technology and web-based systems to deliver information, programs, and services including electronic support of advising, email, databases, and learning management systems.
16. Experience with the development of databases and tracking/monitoring systems related to enrollment management, student success, and other processes supportive of the CSU Graduation Initiative.

Required Licenses/Certifications


Documents Needed to Apply

List documents needed for this position:

Resume and cover letter

About Sac State

Sacramento State is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the "Farm-to-Fork Capital," is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State's 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: " As California's capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. " As the regional hub of higher education, Sac State is dedicated to student success, diversity, equity and inclusion, community engagement, philanthropy, and campus safety.

As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.

To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.

Background Check Disclaimer

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.

Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit .

The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit .

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at .
The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.

Eligibility Verification
Selected candidate must furnish proof of eligibility to work in the U.S.. California State University, Sacramento is a sponsoring agency (i.e. H-1-B Visa).

Note to Applicants:

Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.

Closing Date/Time: Open until filled

Job Address

Sacramento, California 95819 United States View Map