City of San Jose
United States, California, San Jose
Become an Intern with the City of San José The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top ten cities in which to live, work, and do business. Moreover, San José is the center of cultural, government and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect and Celebration. We are looking for talented, diverse, and innovative future professionals of all fields who are eager to work in a public sector setting. The City of San José Internship Program is designed to help students gain professional public sector work experience pertaining to their academic area of interest and/or study. This is an exceptional opportunity to build networking, communication, and analytical skills. In addition, internships at the City of San José are project-based and can help steer students into a possible career direction. The City of San José hosts approximately 80 student interns annually, from majors that include finance, graphic design, information technology, accounting, urban planning, political science, public administration, and many others. Applicants must be a current student enrolled in a college or university to apply and must continue to be enrolled during their employment/service with the City of San José. Interns at the City have flexible hours to work around their school schedules. Undergraduate interns generally work between 20-30 hours per week and graduate interns work between 25-40 hours per week. If you have previously applied to the Citywide Intern position and have not been offered a position yet, you must reapply to this job announcement. Departments that most frequently offer internship opportunities are listed below. For more information on all City departments, click here . The salary ranges for this classifications: Student Intern Salary Range - $14.58 - $20.83/hourly (unbenefitted) Graduate Student Intern Salary Range - $18.87 - $27.87/hourly (unbenefitted) This amount includes an approximate five percent (5%) ongoing non-pensionable pay. Actual salary shall be determined by the final candidates' qualifications and experience. San Jose International Airpor t (SJC) is now accepting applications for Summer Internship Program. Student Interns at the Airport will learn and gain practical experience in multiple areas of airport operations and management. Interns will also be exposed to various airport industry careers while enriching their personal and educational goals. The Public Works Department's mission is to provide excellent service in building a smart and sustainable community, maintaining and managing the City's assets, and serving the animal care needs of the community. Interns can expect to perform substantive work, develop professional relationships, and help make a positive impact in the City of San Jose. With 9 divisions providing a diverse array of services, the Department offers a unique variety of opportunities across a number of fields of study for students to enhance their academic learning with real world knowledge, receive valuable training while providing public service to the community, and experience a professional work environment where they can develop both work and life skills. Internship opportunities include: Administrative Services, Animal Care & Services, City Facilities Architectural Services, Development Services, Engineering Services, Equality Assurance, Facilities Management, Fleet Management, and Transportation and Hydraulics Services. The Environmental Services Department (ESD) has established a national reputation for environmental leadership and innovation with award-winning recycling, water conservation, water quality protection, and wastewater treatment programs. Its major initiatives are: healthy streams, rivers, marshlands and bay waters; reliable water, garbage, and recycling services; clean and green air, land and energy policy development; and community education aimed at environmental sustainability. Interns in ESD can work on fun projects, make presentations, create and prepare training materials, do valuable research, use tech savvy skills to help market materials and provide overall team support. The Department of Transportation (DOT) maintains and operates the City of San José's transportation network of roadways, traffic signals, street lights, bicycle lanes, sidewalks, street trees and landscaping in addition to the public sewer system and storm drains. DOT's goal is to provide a transportation system that is safe, efficient, and convenient for all users, and that supports the City's livability and economic vitality. San José has adopted bold policy goals to be a leading city in the areas of environmental sustainability, innovation and fiscal efficiency. San José's DOT is organized into the following four divisions: San Jose Public Library is the largest public library system between San Francisco and Los Angeles. A proud recipient of the Gale/Library Journal Library of the Year Award, the library is an acknowledged leader in providing innovative services to meet changing customer needs. The San Jose Public Library enriches lives by fostering lifelong learning and by ensuring that every member of the community has access to a vast array of ideas and information. Housed within the Office of the City Manager, the Office of Economic Development (OED) leads the implementation of the City of San Jose Economic Strategy by working with other City departments, private businesses, and community partners. OED has four integrated divisions: Business Development, focused on job creation, business attraction, expansion and retention; Business Operations and Real Estate, focused on revenue generation, management of city owned property, and Department administrative support; Cultural Affairs, responsible for arts and cultural development; and work2future, the federally funded workforce development program serving Silicon Valley. The Information Technology Department's (ITD) mission is to enable the service delivery of its customers through the integration of City-wide technology resources. ITD consists of four core service areas: The mission of the Parks, Recreation and Neighborhood Services Department (PRNS ) is to cultivate healthy communities through quality programs and dynamic public spaces. Through proactive, strategic work plans, the Communications team develops, creates and implements outreach that is creative, articulate and engaging while telling a story of "Building Community Through FUN ". Interns' skills and talents will contribute to the creation and activation of community-building places, programs and people. Interns will gain experience and build their portfolio as interns provide general support, assist in event production and work on specific programs and projects important to PRNS and the City. The Planning Division in the Department of Planning, Building and Code Enforcement (PBCE) is responsible for both long range planning--which involves guiding the City's future by stewarding Envision San Jose 2040 (the City's General Plan) and preparing Urban Village plans and other area plans--as well as current planning through the review of development proposals. The Planning Division implements policies and plans that determine where and how the City will grow and how that growth will be balanced with the availability of infrastructure and services. P
BCE internship program is designed to offer professional learning opportunities to undergraduate and graduate students who are interested in the urban planning field. Interns may be assigned to specific projects in the sub-disciplines of urban village planning, development review, zoning, urban design, transportation, economic development, housing, sustainability, historic preservation, Geographic Information Systems, and data analytics. Interns will gain exposure to the operations of a planning department and have the opportunity to work on "real life" projects. Finance Department - The Finance Department has over 100 employees who are dedicated to serve the needs of our customers throughout the City of San Jose. Our mission is to manage, protect, and report on the City of San Jose's financial resources to enhance the City's financial condition for our residents, businesses, and investors. Our services are provided to the organization and community through four separate divisions which include Treasury, Revenue Management, Accounting, and Purchasing. The range of services includes debt management, investments/cash management, payment processing, billing, accounts receivable, delinquent tax/revenue collections, payroll, accounts payable, financial reporting, risk management, and procurement services. The Housing Department's mission is to strengthen and revitalize our community through housing and neighborhood investment. Since the Housing Department was established in 1987, the City has been a leader in affordable housing , creating more than 21,000 new housing opportunities for San José residents. A major function of the Housing Department is its work as a funder. The Department utilizes numerous financing vehicles to bring new affordable housing to fruition and rehabilitate older affordable housing. The Department also funds grants for nonprofits to develop and provide social services, homeless response programs, and community infrastructure. Additional grants support Fair Housing policies, place-based neighborhood efforts, and meal programs for low-income seniors. The Department oversees a range of other critical programs and initiatives, including rent control and stabilization programs for apartments and mobilehomes, and the City's Ellis Act Ordinance that protects the City's supply of affordable rental housing. And, working in partnership with other City departments and agencies, the Housing Department works to ensure the City has a variety of housing options in every neighborhood. The Energy Department operates San José Clean Energy (SJCE), San José's Community Choice Energy program. SJCE has provided residents and businesses with cleaner electricity at lower rates than PG&E since February 2019. The Community Energy Department is dedicated to creating a healthier, more sustainable future for our community and future generations. SJCE interns have performed substantive work for the Account Management and Marketing, Power Resources, and Regulatory and Legislative divisions. Interns develop professional skills and relationships and have a direct impact on the San José community. STUDENT INTERN : Current enrollment in an accredited college or university in an undergraduate or graduate program. GRADUATE STUDENT INTERN : Completion of a Bachelor's Degree and current enrollment in a Master's degree program from an accredited college or university. LICENSE : Possession of a valid driver's license authorizing operation of a motor vehicle in the State of California may be required for some positions. Selection Process Applications for Student Interns are accepted on an ongoing basis. As department specific internship opportunities become available, an evaluation of the applicant's education, training and experience based on the application and responses to the Job Specific Questions is conducted by the Department. Candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews. Note : The Internship candidate pool is typically refreshed every 6 months depending on Citywide need. You will need to reapply each time you see an Internship Citywide recruitment posted. This is to ensure the City is recruiting from the most up-to-date candidate pool. You will not receive notification of the new Citywide posting, so it is recommended that you regularly check our website for the most current Citywide posting.
May 16, 2024
Full Time
Become an Intern with the City of San José The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top ten cities in which to live, work, and do business. Moreover, San José is the center of cultural, government and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect and Celebration. We are looking for talented, diverse, and innovative future professionals of all fields who are eager to work in a public sector setting. The City of San José Internship Program is designed to help students gain professional public sector work experience pertaining to their academic area of interest and/or study. This is an exceptional opportunity to build networking, communication, and analytical skills. In addition, internships at the City of San José are project-based and can help steer students into a possible career direction. The City of San José hosts approximately 80 student interns annually, from majors that include finance, graphic design, information technology, accounting, urban planning, political science, public administration, and many others. Applicants must be a current student enrolled in a college or university to apply and must continue to be enrolled during their employment/service with the City of San José. Interns at the City have flexible hours to work around their school schedules. Undergraduate interns generally work between 20-30 hours per week and graduate interns work between 25-40 hours per week. If you have previously applied to the Citywide Intern position and have not been offered a position yet, you must reapply to this job announcement. Departments that most frequently offer internship opportunities are listed below. For more information on all City departments, click here . The salary ranges for this classifications: Student Intern Salary Range - $14.58 - $20.83/hourly (unbenefitted) Graduate Student Intern Salary Range - $18.87 - $27.87/hourly (unbenefitted) This amount includes an approximate five percent (5%) ongoing non-pensionable pay. Actual salary shall be determined by the final candidates' qualifications and experience. San Jose International Airpor t (SJC) is now accepting applications for Summer Internship Program. Student Interns at the Airport will learn and gain practical experience in multiple areas of airport operations and management. Interns will also be exposed to various airport industry careers while enriching their personal and educational goals. The Public Works Department's mission is to provide excellent service in building a smart and sustainable community, maintaining and managing the City's assets, and serving the animal care needs of the community. Interns can expect to perform substantive work, develop professional relationships, and help make a positive impact in the City of San Jose. With 9 divisions providing a diverse array of services, the Department offers a unique variety of opportunities across a number of fields of study for students to enhance their academic learning with real world knowledge, receive valuable training while providing public service to the community, and experience a professional work environment where they can develop both work and life skills. Internship opportunities include: Administrative Services, Animal Care & Services, City Facilities Architectural Services, Development Services, Engineering Services, Equality Assurance, Facilities Management, Fleet Management, and Transportation and Hydraulics Services. The Environmental Services Department (ESD) has established a national reputation for environmental leadership and innovation with award-winning recycling, water conservation, water quality protection, and wastewater treatment programs. Its major initiatives are: healthy streams, rivers, marshlands and bay waters; reliable water, garbage, and recycling services; clean and green air, land and energy policy development; and community education aimed at environmental sustainability. Interns in ESD can work on fun projects, make presentations, create and prepare training materials, do valuable research, use tech savvy skills to help market materials and provide overall team support. The Department of Transportation (DOT) maintains and operates the City of San José's transportation network of roadways, traffic signals, street lights, bicycle lanes, sidewalks, street trees and landscaping in addition to the public sewer system and storm drains. DOT's goal is to provide a transportation system that is safe, efficient, and convenient for all users, and that supports the City's livability and economic vitality. San José has adopted bold policy goals to be a leading city in the areas of environmental sustainability, innovation and fiscal efficiency. San José's DOT is organized into the following four divisions: San Jose Public Library is the largest public library system between San Francisco and Los Angeles. A proud recipient of the Gale/Library Journal Library of the Year Award, the library is an acknowledged leader in providing innovative services to meet changing customer needs. The San Jose Public Library enriches lives by fostering lifelong learning and by ensuring that every member of the community has access to a vast array of ideas and information. Housed within the Office of the City Manager, the Office of Economic Development (OED) leads the implementation of the City of San Jose Economic Strategy by working with other City departments, private businesses, and community partners. OED has four integrated divisions: Business Development, focused on job creation, business attraction, expansion and retention; Business Operations and Real Estate, focused on revenue generation, management of city owned property, and Department administrative support; Cultural Affairs, responsible for arts and cultural development; and work2future, the federally funded workforce development program serving Silicon Valley. The Information Technology Department's (ITD) mission is to enable the service delivery of its customers through the integration of City-wide technology resources. ITD consists of four core service areas: The mission of the Parks, Recreation and Neighborhood Services Department (PRNS ) is to cultivate healthy communities through quality programs and dynamic public spaces. Through proactive, strategic work plans, the Communications team develops, creates and implements outreach that is creative, articulate and engaging while telling a story of "Building Community Through FUN ". Interns' skills and talents will contribute to the creation and activation of community-building places, programs and people. Interns will gain experience and build their portfolio as interns provide general support, assist in event production and work on specific programs and projects important to PRNS and the City. The Planning Division in the Department of Planning, Building and Code Enforcement (PBCE) is responsible for both long range planning--which involves guiding the City's future by stewarding Envision San Jose 2040 (the City's General Plan) and preparing Urban Village plans and other area plans--as well as current planning through the review of development proposals. The Planning Division implements policies and plans that determine where and how the City will grow and how that growth will be balanced with the availability of infrastructure and services. P
BCE internship program is designed to offer professional learning opportunities to undergraduate and graduate students who are interested in the urban planning field. Interns may be assigned to specific projects in the sub-disciplines of urban village planning, development review, zoning, urban design, transportation, economic development, housing, sustainability, historic preservation, Geographic Information Systems, and data analytics. Interns will gain exposure to the operations of a planning department and have the opportunity to work on "real life" projects. Finance Department - The Finance Department has over 100 employees who are dedicated to serve the needs of our customers throughout the City of San Jose. Our mission is to manage, protect, and report on the City of San Jose's financial resources to enhance the City's financial condition for our residents, businesses, and investors. Our services are provided to the organization and community through four separate divisions which include Treasury, Revenue Management, Accounting, and Purchasing. The range of services includes debt management, investments/cash management, payment processing, billing, accounts receivable, delinquent tax/revenue collections, payroll, accounts payable, financial reporting, risk management, and procurement services. The Housing Department's mission is to strengthen and revitalize our community through housing and neighborhood investment. Since the Housing Department was established in 1987, the City has been a leader in affordable housing , creating more than 21,000 new housing opportunities for San José residents. A major function of the Housing Department is its work as a funder. The Department utilizes numerous financing vehicles to bring new affordable housing to fruition and rehabilitate older affordable housing. The Department also funds grants for nonprofits to develop and provide social services, homeless response programs, and community infrastructure. Additional grants support Fair Housing policies, place-based neighborhood efforts, and meal programs for low-income seniors. The Department oversees a range of other critical programs and initiatives, including rent control and stabilization programs for apartments and mobilehomes, and the City's Ellis Act Ordinance that protects the City's supply of affordable rental housing. And, working in partnership with other City departments and agencies, the Housing Department works to ensure the City has a variety of housing options in every neighborhood. The Energy Department operates San José Clean Energy (SJCE), San José's Community Choice Energy program. SJCE has provided residents and businesses with cleaner electricity at lower rates than PG&E since February 2019. The Community Energy Department is dedicated to creating a healthier, more sustainable future for our community and future generations. SJCE interns have performed substantive work for the Account Management and Marketing, Power Resources, and Regulatory and Legislative divisions. Interns develop professional skills and relationships and have a direct impact on the San José community. STUDENT INTERN : Current enrollment in an accredited college or university in an undergraduate or graduate program. GRADUATE STUDENT INTERN : Completion of a Bachelor's Degree and current enrollment in a Master's degree program from an accredited college or university. LICENSE : Possession of a valid driver's license authorizing operation of a motor vehicle in the State of California may be required for some positions. Selection Process Applications for Student Interns are accepted on an ongoing basis. As department specific internship opportunities become available, an evaluation of the applicant's education, training and experience based on the application and responses to the Job Specific Questions is conducted by the Department. Candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews. Note : The Internship candidate pool is typically refreshed every 6 months depending on Citywide need. You will need to reapply each time you see an Internship Citywide recruitment posted. This is to ensure the City is recruiting from the most up-to-date candidate pool. You will not receive notification of the new Citywide posting, so it is recommended that you regularly check our website for the most current Citywide posting.
City of Santa Clara, CA
Santa Clara, California, United States
Description The Department: Finance The Finance Department administers the financial affairs of the City of Santa Clara, including City-owned public utilities. The department is comprised of five divisions, Administrative Services, Budget and Treasury, Accounting, Municipal Services, and Purchasing. Together these divisions carry out the mission of the Finance Department to ensure that the financial/fiscal activities of the City are performed, recorded, and presented in compliance with professional and ethical standards. Public Works The Department of Public Works is responsible for the design, construction and maintenance of public streets, sidewalks, curbs, storm drains, street trees, medians and traffic signs/markings. The department provides engineering review for private developments to ensure these are constructed according to city specifications, and code enforcement for storm water pollution, garbage and recycling. The Field Services Division is part of the Department of Public Works Engineering Group. The major services provided by the Field Services Division are: - Management of capital improvement projects during the construction phase of the project. Capital improvement projects include streets, sidewalks, curbs, underground utilities, traffic signals, pump stations, landscaping, parking lots and City-owned buildings. - Inspection of work performed by contractors under the City's Encroachment Permit Program. This work includes improvements in the City right-of-way such as utilities, curb & gutter, streets, traffic signals, landscaping, etc. - Land surveying for planning and design of public works improvements - Materials testing of construction materials - Responding to questions and complaints about construction activities in the public right-of-way - Management of soil contamination clean-up on City-owned property Silicon Valley Power Since 1896, Silicon Valley Power (SVP) has provided electricity for residents and businesses in Santa Clara. The Electric Department has a budgeted staff of 198 employees who provide such diverse services as operating, maintaining and dispatching electric service, engineering, system planning, administrative and financial management, marketing, customer services, power trading, outdoor Wi-Fi services and dark fiber leasing services, all of which work together to make SVP successful for the City and its residents. Water and Sewer Utilities The Water and Sewer Utilities Department is a utility enterprise that provides planning, design, construction, maintenance, and operation of the City's water distribution system, sewer collection system, and recycled water system. For more information about Water and Sewer Utilities please visit the department website . The Positions: Finance : Municipal Services Division-Student Intern II/III The Municipal Services Intern will have the opportunity to gain experience working with Utility Billing and Business Tax Systems and Procedures. The Municipal Services Intern will work directly under the supervision of a Senior Customer Service Representative and/or Customer Service Supervisor. Key responsibilities may include: Assist with utility monthly billing audit preparation Update and maintain billing data and enter service orders into the utility billing system Assist with intake of Business Tax Affidavits and renewal licenses Assist in processing various revenue streams for account receivables May assist customers through various communication channels including email and phone inquiries Prepares a variety of correspondence and reports related to business tax, billing issues, and adjustments Provide administrative support for both Utility and Business Tax programs using the city’s electronic document filing system. The intern may also assist with various special projects for both Utility and Business Tax programs Public Works Field Services Division - Student Intern II The intern position will directly support construction engineering activities in the Field Services Division. The intern will work closely with a Principal Engineer, Senior Engineer or Public Works Inspector to complete tasks and projects. Duties will include, but are not limited to: - Office activities (material submittal processing, meeting minutes, schedule and/or estimate review/preparation, research, reports, etc.) in support of project management of capital improvement projects during the construction phase - Field activities (daily reporting, quantity measurement and accounting, data collection, etc.) in support of construction monitoring and inspection - Perform data entry, file organization, communications, document management, etc. in support of division work processes - Use technology tools in support of division activities Silicon Valley Power Engineering Assistant - Student Intern II/III The City of Santa Clara Electric Utility Department is currently seeking candidates for Engineering Assistant Interns. These positions are an opportunity for students who pursuing a degree in engineering and are interested in working in the Electric Utility Industry. These positions will provide students with diverse job experience through working on a variety of tasks and projects. Common tasks will include assisting with the research and creation of standards and specifications, creating cost estimates and supporting senior staff as needs arise. The hours are part-time (within the hours of 8:00 AM and 5:00 PM, Monday through Friday). The ideal candidate would be able to work 10-20 hours per week. As a position with the goal of learning from senior staff this position will be on-site. This intern position will directly support engineering activities in the Electric Department. The intern will work with various Electric Utility staff to complete tasks and projects. Assistance with research and creation of standards and specifications Organize file folders and project directories. Assist in review of Public Works specifications and bids Conduct Field measurements, assist with utility design activities, and update record drawings; Assist in the review of plans and specifications for compliance with City rules and regulations and City engineering standards; Provide support for engineering projects including filing and data entry; Assist with digitalizing engineering documents and records Research past projects to create historical cost sheets for further cost estimates Assist in close out portion of projects to cleanup files for archiving Assist with electrical load research Assist with renewable power records and mapping. Other duties as assigned commensurate with experience and education. Customer Engagement Division Student Intern I/II The Customer Engagement Group is responsible for community outreach, customer relations and implementation of customer programs that include renewable energy, electrification initiatives, emobility, and energy efficiency. Work in a team environment to achieve common goals; evaluate situations and policy, identify problems, and exercise sound independent judgment within established guidelines. Interest in sustainability careers/green careers preferred. Typical duties include but are not limited to: Staff public facing events Answer and field inquiries Marketing research and outreach Social media content creation and outreach materials Process rebates: energy efficiency, electrification, and electric vehicle infrastructure Resources and Compliance Student Intern II/III Learn about renewable energy purchasing, energy trading, resource planning, and legislative/regulatory policy. Sustainability Student Intern II/III Assist with policy, programs, community outreach and implementation of Climate Action Plan strategies. Finance and Administration Student Intern II/III Dive into data analytics, financial transactions, and budgetary research. Legal Student Intern III Assist with legal research and contract review on public law and electric utility issues Water and Sewer Utilities Compliance Division Student Intern II/III This intern position will directly support environmental activities in the Water & Sewer Utilities Department. The intern will work closely with Compliance staff and/or Managers assists in the review of plans and files for regulatory compliance and recycled water, assists with implementing requirements related to stormwater, sanitary sewer and operating permits, conduct drinking water quality field samples and measurements, assists with developing environmental programs, assists with occupational/environmental safety program development and/or implementation, and provides administrative support for compliance programs including but not limited to filing and data entry. The intern may also complete various projects for both water and sewer utilities. Engineering Division Student Intern II/III This intern position will directly support engineering activities in the Water & Sewer Utilities Department. Duties include but are not limited to: • Assist in the review of plans and specifications for compliance with City rules and regulations and City engineering standards; • Conduct field measurements, data collection and engineering studies; • Assist with utility design and update record drawings; • Develop cost estimates, collect and calculate water system data; and • Provide administrative support for engineering projects including filing and data entry. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. As an as-needed employee, this is an "at-will" position and there is no guarantee of hours. Hours are limited to 999 in a fiscal year or 960 hours in a fiscal year for retired CalPERS annuitants. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESDIES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. Typical Duties To view the complete list of duties, view the class specifications: - Student Intern I - Student Intern II - Student Intern III Minimum Qualifications Education and Experience: - Student Intern I: Current enrollment in a high school or an alternative vocational high-school working toward high school equivalency with the minimum completion of the 10th grade. - Student Intern II: Current enrollment in an accredited college or university in an undergraduate program. - Student Intern III: Current enrollment in an accredited college or university for completion of a Master’s degree. Acceptable Substitution: None. Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to test. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. Knowledge, Skills, and Abilities Knowledge of: Knowledge and ability to use computers and its related applications. Ability to: Ability to establish and maintain effective working relations with others. Ability to carry out oral and written instructions. Ability to communicate effectively, both orally and in writing. Salary Range: Student Intern I - $17.20 -$18.72 Student Intern II - $20.15 - $24.50 Student Intern III - $23.17 - $28.18 Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”) To receive consideration for the screening process, candidates must submit a 1) Cover Letter expressing your interest to work as an intern and why you are specifically interested in the internship opportunity with SVP, 2) Resume, 3) Upload your verification of course/program enrollment or proof of Summer/Fall enrollment. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . This position is continuous or open until filled: Applications will be reviewed on a bi-weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov .
Mar 08, 2024
Intern
Description The Department: Finance The Finance Department administers the financial affairs of the City of Santa Clara, including City-owned public utilities. The department is comprised of five divisions, Administrative Services, Budget and Treasury, Accounting, Municipal Services, and Purchasing. Together these divisions carry out the mission of the Finance Department to ensure that the financial/fiscal activities of the City are performed, recorded, and presented in compliance with professional and ethical standards. Public Works The Department of Public Works is responsible for the design, construction and maintenance of public streets, sidewalks, curbs, storm drains, street trees, medians and traffic signs/markings. The department provides engineering review for private developments to ensure these are constructed according to city specifications, and code enforcement for storm water pollution, garbage and recycling. The Field Services Division is part of the Department of Public Works Engineering Group. The major services provided by the Field Services Division are: - Management of capital improvement projects during the construction phase of the project. Capital improvement projects include streets, sidewalks, curbs, underground utilities, traffic signals, pump stations, landscaping, parking lots and City-owned buildings. - Inspection of work performed by contractors under the City's Encroachment Permit Program. This work includes improvements in the City right-of-way such as utilities, curb & gutter, streets, traffic signals, landscaping, etc. - Land surveying for planning and design of public works improvements - Materials testing of construction materials - Responding to questions and complaints about construction activities in the public right-of-way - Management of soil contamination clean-up on City-owned property Silicon Valley Power Since 1896, Silicon Valley Power (SVP) has provided electricity for residents and businesses in Santa Clara. The Electric Department has a budgeted staff of 198 employees who provide such diverse services as operating, maintaining and dispatching electric service, engineering, system planning, administrative and financial management, marketing, customer services, power trading, outdoor Wi-Fi services and dark fiber leasing services, all of which work together to make SVP successful for the City and its residents. Water and Sewer Utilities The Water and Sewer Utilities Department is a utility enterprise that provides planning, design, construction, maintenance, and operation of the City's water distribution system, sewer collection system, and recycled water system. For more information about Water and Sewer Utilities please visit the department website . The Positions: Finance : Municipal Services Division-Student Intern II/III The Municipal Services Intern will have the opportunity to gain experience working with Utility Billing and Business Tax Systems and Procedures. The Municipal Services Intern will work directly under the supervision of a Senior Customer Service Representative and/or Customer Service Supervisor. Key responsibilities may include: Assist with utility monthly billing audit preparation Update and maintain billing data and enter service orders into the utility billing system Assist with intake of Business Tax Affidavits and renewal licenses Assist in processing various revenue streams for account receivables May assist customers through various communication channels including email and phone inquiries Prepares a variety of correspondence and reports related to business tax, billing issues, and adjustments Provide administrative support for both Utility and Business Tax programs using the city’s electronic document filing system. The intern may also assist with various special projects for both Utility and Business Tax programs Public Works Field Services Division - Student Intern II The intern position will directly support construction engineering activities in the Field Services Division. The intern will work closely with a Principal Engineer, Senior Engineer or Public Works Inspector to complete tasks and projects. Duties will include, but are not limited to: - Office activities (material submittal processing, meeting minutes, schedule and/or estimate review/preparation, research, reports, etc.) in support of project management of capital improvement projects during the construction phase - Field activities (daily reporting, quantity measurement and accounting, data collection, etc.) in support of construction monitoring and inspection - Perform data entry, file organization, communications, document management, etc. in support of division work processes - Use technology tools in support of division activities Silicon Valley Power Engineering Assistant - Student Intern II/III The City of Santa Clara Electric Utility Department is currently seeking candidates for Engineering Assistant Interns. These positions are an opportunity for students who pursuing a degree in engineering and are interested in working in the Electric Utility Industry. These positions will provide students with diverse job experience through working on a variety of tasks and projects. Common tasks will include assisting with the research and creation of standards and specifications, creating cost estimates and supporting senior staff as needs arise. The hours are part-time (within the hours of 8:00 AM and 5:00 PM, Monday through Friday). The ideal candidate would be able to work 10-20 hours per week. As a position with the goal of learning from senior staff this position will be on-site. This intern position will directly support engineering activities in the Electric Department. The intern will work with various Electric Utility staff to complete tasks and projects. Assistance with research and creation of standards and specifications Organize file folders and project directories. Assist in review of Public Works specifications and bids Conduct Field measurements, assist with utility design activities, and update record drawings; Assist in the review of plans and specifications for compliance with City rules and regulations and City engineering standards; Provide support for engineering projects including filing and data entry; Assist with digitalizing engineering documents and records Research past projects to create historical cost sheets for further cost estimates Assist in close out portion of projects to cleanup files for archiving Assist with electrical load research Assist with renewable power records and mapping. Other duties as assigned commensurate with experience and education. Customer Engagement Division Student Intern I/II The Customer Engagement Group is responsible for community outreach, customer relations and implementation of customer programs that include renewable energy, electrification initiatives, emobility, and energy efficiency. Work in a team environment to achieve common goals; evaluate situations and policy, identify problems, and exercise sound independent judgment within established guidelines. Interest in sustainability careers/green careers preferred. Typical duties include but are not limited to: Staff public facing events Answer and field inquiries Marketing research and outreach Social media content creation and outreach materials Process rebates: energy efficiency, electrification, and electric vehicle infrastructure Resources and Compliance Student Intern II/III Learn about renewable energy purchasing, energy trading, resource planning, and legislative/regulatory policy. Sustainability Student Intern II/III Assist with policy, programs, community outreach and implementation of Climate Action Plan strategies. Finance and Administration Student Intern II/III Dive into data analytics, financial transactions, and budgetary research. Legal Student Intern III Assist with legal research and contract review on public law and electric utility issues Water and Sewer Utilities Compliance Division Student Intern II/III This intern position will directly support environmental activities in the Water & Sewer Utilities Department. The intern will work closely with Compliance staff and/or Managers assists in the review of plans and files for regulatory compliance and recycled water, assists with implementing requirements related to stormwater, sanitary sewer and operating permits, conduct drinking water quality field samples and measurements, assists with developing environmental programs, assists with occupational/environmental safety program development and/or implementation, and provides administrative support for compliance programs including but not limited to filing and data entry. The intern may also complete various projects for both water and sewer utilities. Engineering Division Student Intern II/III This intern position will directly support engineering activities in the Water & Sewer Utilities Department. Duties include but are not limited to: • Assist in the review of plans and specifications for compliance with City rules and regulations and City engineering standards; • Conduct field measurements, data collection and engineering studies; • Assist with utility design and update record drawings; • Develop cost estimates, collect and calculate water system data; and • Provide administrative support for engineering projects including filing and data entry. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. As an as-needed employee, this is an "at-will" position and there is no guarantee of hours. Hours are limited to 999 in a fiscal year or 960 hours in a fiscal year for retired CalPERS annuitants. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESDIES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. Typical Duties To view the complete list of duties, view the class specifications: - Student Intern I - Student Intern II - Student Intern III Minimum Qualifications Education and Experience: - Student Intern I: Current enrollment in a high school or an alternative vocational high-school working toward high school equivalency with the minimum completion of the 10th grade. - Student Intern II: Current enrollment in an accredited college or university in an undergraduate program. - Student Intern III: Current enrollment in an accredited college or university for completion of a Master’s degree. Acceptable Substitution: None. Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to test. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. Knowledge, Skills, and Abilities Knowledge of: Knowledge and ability to use computers and its related applications. Ability to: Ability to establish and maintain effective working relations with others. Ability to carry out oral and written instructions. Ability to communicate effectively, both orally and in writing. Salary Range: Student Intern I - $17.20 -$18.72 Student Intern II - $20.15 - $24.50 Student Intern III - $23.17 - $28.18 Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”) To receive consideration for the screening process, candidates must submit a 1) Cover Letter expressing your interest to work as an intern and why you are specifically interested in the internship opportunity with SVP, 2) Resume, 3) Upload your verification of course/program enrollment or proof of Summer/Fall enrollment. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . This position is continuous or open until filled: Applications will be reviewed on a bi-weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov .
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
*SFSU INTERNAL APPLICANTS ONLY* Working Title Lead Academic Counselor SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department College Advising/DUEAP Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0 FTE) Work Schedule Monday - Friday ; 8am - 5pm Anticipated Hiring Range $6,019.00 - $6,615.00 Per Month ($72,228.00 - $79,380.00 Annually) Salary is commensurate with experience. Position Summary The Lead Academic Counselor works in the Undergraduate Advising Center (UAC) within the Division of Undergraduate Education and Academic Planning (DUEAP). The UAC serves as SF State’s primary advising location for undergraduates seeking academic advising. In collaboration with the Director of Advisor Development and College Advisors, the Lead Academic Counselor works with a high degree of autonomy to improve advisor training and professional development opportunities on campus. This role also serves as consultation and support for academic advisors/counselors working to resolve complicated advising concerns. In addition, the Lead Academic Counselor provides direct advising to students with complex and often highly sensitive academic issues, using a high degree of professionalism, analytical skills, and knowledge to interpret campus/CSU policies and effectively resolve student issues. The Lead Academic Counselor supports the University’s strategic plan by designing, leading, executing, and evaluating advising-related projects that result in improved student outcomes for retention, persistence, and degree completion. The Lead Academic Counselor reports to the Director of Advisor Development and College Advisors, an advising manager in the Division of Undergraduate Education and Academic Planning. The incumbent functions under general supervision, but with a high degree of autonomy to organize work, set priorities and identify approaches to handle unusual situations. The role works with staff, faculty and administrators to assess areas for service improvement and implement new initiatives. The incumbent also consults and liaises with other campus units to provide resolution for unique advising problems. The person holding this position applies intentional planning to address specific advising problems and identify solutions. Lastly, the Lead Academic Counselor is responsible for independently building and implementing a pre-health advising program, focusing on strengthening the pipeline of SF State students entering into health-related careers. Position Information Advising - The Lead Academic Counselor employs counseling techniques to facilitate and provide general academic advising services to at-risk students, with a focus on highly complex cases. The incumbent will acquire and possess an in-depth knowledge of CSU/campus policy and degree programs/requirements to provide specialized advising to students, including: • Researching and reviewing highly complex cases, applying professional judgement and knowledge of CSU, SF State, and Title 5 policies to make final determinations when precedents often do not exist. • Assisting high-risk students with complex and sensitive concerns in course selection, major exploration, GE/major/minor advising, and petition consultation. • Providing strategic planning and advanced academic advising for those high-risk students with complex issues around academic notice and disqualification, reinstatement, readmission, withdrawal, or any exceptions to policies. • Fielding highly sensitive student cases from the supervising manager, President's Office and/or other campus leadership, applying a high degree of professionalism and knowledge in providing appropriate resolutions. • Maintaining a strong command of advising and counseling techniques working with highly complex student cases involving academic, career, psychosocial, cultural, and financial concerns. • Identifying critical or urgent matters (e.g. suicidal or hostile students) and taking immediate action and/or making referrals. • Utilizing analytical and clinical skills in decision-making to identify/recommend appropriate corrective measures to alleviate academic challenges. • Attending all campus-wide and DUEAP-sponsored advisor trainings to keep abreast of advising-related information and policies. • Utilizing Navigator/EAB to manage individual and group student appointments and workshops; maintain advising summary reports in Navigator/EAB. • Advising incoming students at transfer student orientations during the summer and winter. Lead/Coordination -The Lead Academic Counselor, in consultation with their DUEAP manager, will expand and improve SF State’s advisor training and professional development program. The Lead Academic Counselor supports and leads academic advisors/counselors and assists in the organization and delivery of advising services in the UAC. The incumbent will utilize high-functioning critical thinking skills to execute the following: • Assist the Director of Advisor Development in planning and executing advisor training and professional development for a large team of academic advisors/counselors (~48). • Collaborate with Director of Advisor Development in planning, organizing, and implementing multi-week onboarding/training for new academic advisors. • Collaborate with the Director of Advisor Development to build, maintain, and archive advisor training resources and materials. • Provide back-up lead support to a staff of approximately 8 SSP IIs and IIIs on different college advising teams, consulting on complex questions and addressing urgent situations when the manager is not available. • Build relationships with key individuals in support service departments (Disability Programs and Resource Center, Counseling and Psychological Services, Food+Shelter+Success, etc.). • Provide ongoing feedback and suggestions to DUEAP advising manager regarding staff questions, concerns, training needs, and case management. • Work with a high level of independence in responding to program-wide and student-focused issues by prioritizing, critically analyzing alternatives, projecting outcomes, and implementing solutions. • Support on coordination of college advisor involvement in campus-wide advising activities (New Student Orientation, Admissions-related events, etc.). • Work with DUEAP advising manager to analyze student data and to develop proactive, targeted academic advising supports to address student needs. • Represent the college advisors and the UAC on committees to increase awareness of prevalent student issues and to provide expertise on advising strategies, policies and procedures. Pre-Health Advising Coordination - The Lead Academic Counselor will co-coordinate pre-health advising and programming for students to assist them in exploring their interests, skills, and goals and developing a plan to become a competitive applicant for their chosen health profession program. Through various formats, the incumbent will plan, facilitate, and oversee the smooth and efficient operation of pre-health events and projects designed to inform, support, and motivate students to become successful candidates for health professional schools. The Lead Academic Counselor will work in tangent with the other pre-health advising lead to provide the following: • Develop, implement, execute, and evaluate new services for pre-health advising at SF State to help students make informed career decisions, including but not limited to: workshops, panels, guest speakers, organize visits from representatives of health professional school admissions offices, and moderate panels. • Serve as a point person to other offices on campus regarding health professions advising, prepare and present pre-health workshops, participate on panels as requested, and be a training resource for the campus advising community (60+ academic counselors/advisors) on pre-health professions and curricular pathways. • Maintain current knowledge of requirements for, and national and state trends in, professional school admissions for health professions and information pertaining to regional and national organizations (e.g., AAMC, AMCAS, etc.). • In collaboration with Career & Leadership Development, develop and maintain curricular content and application information on the pre-health advising website for the campus, ensuring accuracy and relevance to career exploration and future education in various health professions. Other duties as assigned Minimum Qualifications Knowledge and Abilities: The following knowledge and abilities as well as those listed at lower levels in the Student Services Professional series are required for appointment to this classification. Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods. Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view. Possession of these knowledge and abilities is typically demonstrated through the Experience requirements below. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling. Education: Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related. Preferred Qualifications Education: Master’s degree from an accredited university in counseling, higher education, student affairs, college student development, or a closely related discipline. Desired Experience or Skills: • Four years of progressively responsible full-time work experience in academic advising. The incumbent’s experience should give evidence of competence and indicate the potential for further growth. • Two or more years of full-time experience leading advising projects in a higher education environment. • Strong public speaking and communication skills. • Knowledge of student development and/or counseling theory and its application to academic counseling and student support services. • Experience in creating and leading workshops/trainings and communicating complex information to faculty, staff, and students on an ongoing basis. • Experience supporting underrepresented, low-income and first-generation college students and coordinating programs to support the needs of this population. • Demonstrated experience working effectively with people from diverse backgrounds. • Ability to use conflict resolution skills and professional communication when resolving complex issues and deescalating challenging interactions with students, staff, and campus partners. • Knowledge of the California State University (CSU) System, San Francisco State University, and California secondary education. • Knowledge of graduation requirements and processes, as well as the obstacles students face in college. • Experience using PeopleSoft, EAB, Microsoft Office Suite, and advising-related software and technology (Assist.org, Degree Planner, etc.). • Experience with pre-med programs and/or pre-med pathway advising • Interpersonal skills with experience in conflict resolution Environmental/Physical/Special Regular work hours are 8am - 5pm, Monday through Friday with the ability to offer advising both inperson and remotely through Zoom. Schedule to be determined by advising manager in the Division of Undergraduate Education and Academic Planning. Ability to work occasional weekend hours and evening hours, if needed. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@sfsu.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. *SFSU INTERNAL APPLICANTS ONLY* Advertised: May 14 2024 Pacific Daylight Time Applications close: Closing Date/Time:
May 15, 2024
*SFSU INTERNAL APPLICANTS ONLY* Working Title Lead Academic Counselor SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department College Advising/DUEAP Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0 FTE) Work Schedule Monday - Friday ; 8am - 5pm Anticipated Hiring Range $6,019.00 - $6,615.00 Per Month ($72,228.00 - $79,380.00 Annually) Salary is commensurate with experience. Position Summary The Lead Academic Counselor works in the Undergraduate Advising Center (UAC) within the Division of Undergraduate Education and Academic Planning (DUEAP). The UAC serves as SF State’s primary advising location for undergraduates seeking academic advising. In collaboration with the Director of Advisor Development and College Advisors, the Lead Academic Counselor works with a high degree of autonomy to improve advisor training and professional development opportunities on campus. This role also serves as consultation and support for academic advisors/counselors working to resolve complicated advising concerns. In addition, the Lead Academic Counselor provides direct advising to students with complex and often highly sensitive academic issues, using a high degree of professionalism, analytical skills, and knowledge to interpret campus/CSU policies and effectively resolve student issues. The Lead Academic Counselor supports the University’s strategic plan by designing, leading, executing, and evaluating advising-related projects that result in improved student outcomes for retention, persistence, and degree completion. The Lead Academic Counselor reports to the Director of Advisor Development and College Advisors, an advising manager in the Division of Undergraduate Education and Academic Planning. The incumbent functions under general supervision, but with a high degree of autonomy to organize work, set priorities and identify approaches to handle unusual situations. The role works with staff, faculty and administrators to assess areas for service improvement and implement new initiatives. The incumbent also consults and liaises with other campus units to provide resolution for unique advising problems. The person holding this position applies intentional planning to address specific advising problems and identify solutions. Lastly, the Lead Academic Counselor is responsible for independently building and implementing a pre-health advising program, focusing on strengthening the pipeline of SF State students entering into health-related careers. Position Information Advising - The Lead Academic Counselor employs counseling techniques to facilitate and provide general academic advising services to at-risk students, with a focus on highly complex cases. The incumbent will acquire and possess an in-depth knowledge of CSU/campus policy and degree programs/requirements to provide specialized advising to students, including: • Researching and reviewing highly complex cases, applying professional judgement and knowledge of CSU, SF State, and Title 5 policies to make final determinations when precedents often do not exist. • Assisting high-risk students with complex and sensitive concerns in course selection, major exploration, GE/major/minor advising, and petition consultation. • Providing strategic planning and advanced academic advising for those high-risk students with complex issues around academic notice and disqualification, reinstatement, readmission, withdrawal, or any exceptions to policies. • Fielding highly sensitive student cases from the supervising manager, President's Office and/or other campus leadership, applying a high degree of professionalism and knowledge in providing appropriate resolutions. • Maintaining a strong command of advising and counseling techniques working with highly complex student cases involving academic, career, psychosocial, cultural, and financial concerns. • Identifying critical or urgent matters (e.g. suicidal or hostile students) and taking immediate action and/or making referrals. • Utilizing analytical and clinical skills in decision-making to identify/recommend appropriate corrective measures to alleviate academic challenges. • Attending all campus-wide and DUEAP-sponsored advisor trainings to keep abreast of advising-related information and policies. • Utilizing Navigator/EAB to manage individual and group student appointments and workshops; maintain advising summary reports in Navigator/EAB. • Advising incoming students at transfer student orientations during the summer and winter. Lead/Coordination -The Lead Academic Counselor, in consultation with their DUEAP manager, will expand and improve SF State’s advisor training and professional development program. The Lead Academic Counselor supports and leads academic advisors/counselors and assists in the organization and delivery of advising services in the UAC. The incumbent will utilize high-functioning critical thinking skills to execute the following: • Assist the Director of Advisor Development in planning and executing advisor training and professional development for a large team of academic advisors/counselors (~48). • Collaborate with Director of Advisor Development in planning, organizing, and implementing multi-week onboarding/training for new academic advisors. • Collaborate with the Director of Advisor Development to build, maintain, and archive advisor training resources and materials. • Provide back-up lead support to a staff of approximately 8 SSP IIs and IIIs on different college advising teams, consulting on complex questions and addressing urgent situations when the manager is not available. • Build relationships with key individuals in support service departments (Disability Programs and Resource Center, Counseling and Psychological Services, Food+Shelter+Success, etc.). • Provide ongoing feedback and suggestions to DUEAP advising manager regarding staff questions, concerns, training needs, and case management. • Work with a high level of independence in responding to program-wide and student-focused issues by prioritizing, critically analyzing alternatives, projecting outcomes, and implementing solutions. • Support on coordination of college advisor involvement in campus-wide advising activities (New Student Orientation, Admissions-related events, etc.). • Work with DUEAP advising manager to analyze student data and to develop proactive, targeted academic advising supports to address student needs. • Represent the college advisors and the UAC on committees to increase awareness of prevalent student issues and to provide expertise on advising strategies, policies and procedures. Pre-Health Advising Coordination - The Lead Academic Counselor will co-coordinate pre-health advising and programming for students to assist them in exploring their interests, skills, and goals and developing a plan to become a competitive applicant for their chosen health profession program. Through various formats, the incumbent will plan, facilitate, and oversee the smooth and efficient operation of pre-health events and projects designed to inform, support, and motivate students to become successful candidates for health professional schools. The Lead Academic Counselor will work in tangent with the other pre-health advising lead to provide the following: • Develop, implement, execute, and evaluate new services for pre-health advising at SF State to help students make informed career decisions, including but not limited to: workshops, panels, guest speakers, organize visits from representatives of health professional school admissions offices, and moderate panels. • Serve as a point person to other offices on campus regarding health professions advising, prepare and present pre-health workshops, participate on panels as requested, and be a training resource for the campus advising community (60+ academic counselors/advisors) on pre-health professions and curricular pathways. • Maintain current knowledge of requirements for, and national and state trends in, professional school admissions for health professions and information pertaining to regional and national organizations (e.g., AAMC, AMCAS, etc.). • In collaboration with Career & Leadership Development, develop and maintain curricular content and application information on the pre-health advising website for the campus, ensuring accuracy and relevance to career exploration and future education in various health professions. Other duties as assigned Minimum Qualifications Knowledge and Abilities: The following knowledge and abilities as well as those listed at lower levels in the Student Services Professional series are required for appointment to this classification. Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods. Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view. Possession of these knowledge and abilities is typically demonstrated through the Experience requirements below. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling. Education: Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related. Preferred Qualifications Education: Master’s degree from an accredited university in counseling, higher education, student affairs, college student development, or a closely related discipline. Desired Experience or Skills: • Four years of progressively responsible full-time work experience in academic advising. The incumbent’s experience should give evidence of competence and indicate the potential for further growth. • Two or more years of full-time experience leading advising projects in a higher education environment. • Strong public speaking and communication skills. • Knowledge of student development and/or counseling theory and its application to academic counseling and student support services. • Experience in creating and leading workshops/trainings and communicating complex information to faculty, staff, and students on an ongoing basis. • Experience supporting underrepresented, low-income and first-generation college students and coordinating programs to support the needs of this population. • Demonstrated experience working effectively with people from diverse backgrounds. • Ability to use conflict resolution skills and professional communication when resolving complex issues and deescalating challenging interactions with students, staff, and campus partners. • Knowledge of the California State University (CSU) System, San Francisco State University, and California secondary education. • Knowledge of graduation requirements and processes, as well as the obstacles students face in college. • Experience using PeopleSoft, EAB, Microsoft Office Suite, and advising-related software and technology (Assist.org, Degree Planner, etc.). • Experience with pre-med programs and/or pre-med pathway advising • Interpersonal skills with experience in conflict resolution Environmental/Physical/Special Regular work hours are 8am - 5pm, Monday through Friday with the ability to offer advising both inperson and remotely through Zoom. Schedule to be determined by advising manager in the Division of Undergraduate Education and Academic Planning. Ability to work occasional weekend hours and evening hours, if needed. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@sfsu.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. *SFSU INTERNAL APPLICANTS ONLY* Advertised: May 14 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
*SFSU INTERNAL APPLICANTS ONLY* Working Title Lead Academic Counselor SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department College Advising/DUEAP Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0 FTE) Work Schedule Monday - Friday ; 8am - 5pm Anticipated Hiring Range $6,019.00 - $6,615.00 Per Month ($72,228.00 - $79,380.00 Annually) Salary is commensurate with experience. Position Summary The Lead Academic Counselor works in the Undergraduate Advising Center (UAC) within the Division of Undergraduate Education and Academic Planning (DUEAP). The UAC serves as SF State’s primary advising location for undergraduates seeking academic advising. In collaboration with the Director of College Advisors, the Lead Academic Counselor supports and leads a team of academic advisors and counselors in providing individual and group advising to students in the College of Science and Engineering (CoSE). In addition, the Lead Academic Counselor also advises students with complex and often highly sensitive academic issues, using a high degree of professionalism, analytical skills, and knowledge to interpret campus/CSU policies and effectively resolve student concerns. The Lead Academic Counselor supports the University’s strategic plan by designing, leading, executing, and evaluating advising-related projects that result in improved student outcomes for retention, persistence, and degree completion. The Lead Academic Counselor reports directly to the Director of College Advisors, an advising manager in the Division of Undergraduate Education and Academic Planning. The incumbent functions under general supervision, but with a high degree of autonomy to organize work, set priorities and identify approaches to handle unusual situations. The Lead Academic Counselor works with staff, faculty and administrators to assess areas for service improvement and implement new initiatives. The incumbent also consults and liaises with other campus units to provide resolution for unique advising problems. The person holding this position applies intentional planning to address specific advising problems and identify solutions. Lastly, the Lead Academic Counselor is responsible for independently building and implementing a pre-health advising program, focusing on strengthening the pipeline of SF State students entering into health-related careers. Position Information Advising - The Lead Academic Counselor employs counseling techniques to facilitate and provide general academic advising services to at-risk students, with a focus on highly complex cases. The Lead Academic Counselor leads other advisors and assists in the organization and delivery of advising services. The incumbent will acquire and possess an in-depth knowledge of CSU/campus policy and degree programs/requirements to provide specialized advising to students, including: Interpreting highly complex CSU policies and applying it to unique student cases with no previously established precedent or practice. Assisting high-risk students with complex and sensitive concerns in course selection, major exploration, GE advising, petition consultation, and academic probation advising. Providing strategic planning and advanced academic advising for those high-risk students with complex issues around probation, disenrollment, reinstatement, withdrawal or any exceptions to policies. Diplomatically advise students on sensitive issues ranging Utilizing analytical and clinical skills in decision-making to identify/recommend appropriate corrective measures to alleviate academic challenges. Maintaining a strong command of advising and counseling techniques working with highly complex student cases involving academic, career, psychosocial, cultural, and financial concerns. Identifying critical or urgent matters (e.g. suicidal or hostile students) and take immediate action and/or make referrals. Building relationships with key individuals in support service departments (Disability Programs and Resource Center, Counseling and Psychological Services, Food+Shelter+Success, etc.). Advising incoming students at transfer student orientations during the summer and winter. Attending all campus-wide and DUEAP-sponsored advisor trainings to keep abreast of advising-related information and policies. Utilizing Navigator/EAB to manage individual and group student appointments and workshops; maintain advising summary reports in Navigator/EAB. Lead/Coordination - The Lead Academic Counselor, in consultation with their DUEAP manager, will communicate with faculty and departments in the College of Science and Engineering regarding advising strategies and initiatives. The Lead Academic Counselor will acquire and possess a working knowledge of degree programs to provide specialized consulting to other campus advising units. The incumbent will utilize high-functioning critical thinking skills to execute the following: Collaborate with the Director of College Advisors to lead and support a team of approximately 8 academic counselors/advisors (SSP IIs and SSP IIIs) and graduate interns Assist with coordinating daily advising operations for the COSE advising team in the Undergraduate Advising Center - Act as lead for the COSE advising team, providing regular support for advisors/counselors and keeping the Director of College Advisors informed about work progress and challenges Assist with leading advising projects for the COSE advising team and provide regular feedback to the Director of College Advisors regarding the execution and advancement of project-related work Meet bi-weekly with advisors/counselors on the CoSE advising team, providing support to resolve complex advising cases and checking in on projects Maintain schedules and assist with coordinating coverage when staff are sick or on vacation, as well as support the coordination of the COSE advising team’s involvement in campus-wide advising activities (New Student Orientation, Admissions-related events, etc.) Aid the Director of College Advisors in new staff training, ongoing support training, advisor development, and serve as an advising resource by providing advising policy updates to academic advisors/counselors and graduate interns Work with a high level of independence in responding to program-wide and student-focused issues by prioritizing, critically analyzing alternatives, projecting outcomes, and implementing solutions Pre-Health Advising Coordination - The Lead Academic Counselor will co-coordinate Pre-Health advising and programming for students to assist them in exploring their interests, skills, and goals and developing a plan to become a competitive applicant for their chosen health profession program. Through various formats, the incumbent will plan, facilitate, and oversee the smooth and efficient operation of Pre-Health events and projects designed to inform, support, and motivate students to become successful candidates for health professional schools. The Lead Academic Counselor will work in tangent with the other Pre-Health advising lead to provide the following: Develop, implement, execute, and evaluate new services for Pre-Health advising at SF State to help students make informed career decisions, including but not limited to: workshops, panels, guest speakers, organize visits from representatives of health professional school admissions offices, and moderate panels Serve as a point person to other offices on campus regarding health professions advising, prepare and present pre-health workshops, participate on panels as requested, and be a training resource for the campus advising community (60+ academic counselors/advisors) on Pre-Health professions and curricular pathways Maintain current knowledge of requirements for, and national and state trends in, professional school admissions for health professions and information pertaining to regional and national organizations (e.g., AAMC, AMCAS,) In collaboration with Career & Leadership Development (CLD), develop and maintain curricular content and application information on the Pre-Health Advising website for the campus, ensuring accuracy and relevance to career exploration and future education in various health professions Develop, Implement, Evaluate Advising Services - The Lead Academic Counselor will coordinate and implement special or new CoSE advising team and UAC advising projects. Other duties as assigned Minimum Qualifications Knowledge and Abilities: The following knowledge and abilities as well as those listed at lower levels in the Student Services Professional series are required for appointment to this classification. Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods. Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view. Possession of these knowledge and abilities is typically demonstrated through the Experience requirements below. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling. Education: Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related. Preferred Qualifications Master’s degree from an accredited university in counseling, higher education, student affairs, social work, or a related discipline. Desired Experience or Skills: Four years of progressively professional work experience in academic advising. The incumbent’s experience should give evidence of competence and indicate the potential for further growth. Two or more years of experience leading professional staff/academic counselors in a higher education environment. - Knowledge of student development and/or counseling theory and its application to academic counseling and student support services. Experience in creating and leading workshops/trainings and communicating complex information to faculty, staff, and students on an ongoing basis. Experience in planning, coordinating and executing projects, working with multiple stakeholders. - Experience supporting underrepresented, low-income and first-generation college students and coordinating programs to support the needs of this population. Demonstrated experience working effectively with people from diverse backgrounds. Ability to use conflict resolution skills and professional communication when resolving complex issues and de-escalating challenging interactions with students and campus partners. Knowledge of the California State University (CSU) System, San Francisco State University, and California secondary education. Knowledge of graduation requirements and processes, as well as the obstacles students face in college. Experience using PeopleSoft, EAB, Microsoft Office Suite, and advising-related software and technology (Assist.org, College Scheduler, etc.) Environmental/Physical/Special Regular work hours are 8am - 5pm, Monday through Friday with the ability to offer advising both inperson and remotely through Zoom. Schedule to be determined by advising manager in the Division of Undergraduate Education and Academic Planning. Ability to work occasional weekend hours and evening hours, if needed. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@sfsu.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. *SFSU INTERNAL APPLICANTS ONLY* Advertised: May 14 2024 Pacific Daylight Time Applications close: Closing Date/Time:
May 15, 2024
*SFSU INTERNAL APPLICANTS ONLY* Working Title Lead Academic Counselor SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department College Advising/DUEAP Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0 FTE) Work Schedule Monday - Friday ; 8am - 5pm Anticipated Hiring Range $6,019.00 - $6,615.00 Per Month ($72,228.00 - $79,380.00 Annually) Salary is commensurate with experience. Position Summary The Lead Academic Counselor works in the Undergraduate Advising Center (UAC) within the Division of Undergraduate Education and Academic Planning (DUEAP). The UAC serves as SF State’s primary advising location for undergraduates seeking academic advising. In collaboration with the Director of College Advisors, the Lead Academic Counselor supports and leads a team of academic advisors and counselors in providing individual and group advising to students in the College of Science and Engineering (CoSE). In addition, the Lead Academic Counselor also advises students with complex and often highly sensitive academic issues, using a high degree of professionalism, analytical skills, and knowledge to interpret campus/CSU policies and effectively resolve student concerns. The Lead Academic Counselor supports the University’s strategic plan by designing, leading, executing, and evaluating advising-related projects that result in improved student outcomes for retention, persistence, and degree completion. The Lead Academic Counselor reports directly to the Director of College Advisors, an advising manager in the Division of Undergraduate Education and Academic Planning. The incumbent functions under general supervision, but with a high degree of autonomy to organize work, set priorities and identify approaches to handle unusual situations. The Lead Academic Counselor works with staff, faculty and administrators to assess areas for service improvement and implement new initiatives. The incumbent also consults and liaises with other campus units to provide resolution for unique advising problems. The person holding this position applies intentional planning to address specific advising problems and identify solutions. Lastly, the Lead Academic Counselor is responsible for independently building and implementing a pre-health advising program, focusing on strengthening the pipeline of SF State students entering into health-related careers. Position Information Advising - The Lead Academic Counselor employs counseling techniques to facilitate and provide general academic advising services to at-risk students, with a focus on highly complex cases. The Lead Academic Counselor leads other advisors and assists in the organization and delivery of advising services. The incumbent will acquire and possess an in-depth knowledge of CSU/campus policy and degree programs/requirements to provide specialized advising to students, including: Interpreting highly complex CSU policies and applying it to unique student cases with no previously established precedent or practice. Assisting high-risk students with complex and sensitive concerns in course selection, major exploration, GE advising, petition consultation, and academic probation advising. Providing strategic planning and advanced academic advising for those high-risk students with complex issues around probation, disenrollment, reinstatement, withdrawal or any exceptions to policies. Diplomatically advise students on sensitive issues ranging Utilizing analytical and clinical skills in decision-making to identify/recommend appropriate corrective measures to alleviate academic challenges. Maintaining a strong command of advising and counseling techniques working with highly complex student cases involving academic, career, psychosocial, cultural, and financial concerns. Identifying critical or urgent matters (e.g. suicidal or hostile students) and take immediate action and/or make referrals. Building relationships with key individuals in support service departments (Disability Programs and Resource Center, Counseling and Psychological Services, Food+Shelter+Success, etc.). Advising incoming students at transfer student orientations during the summer and winter. Attending all campus-wide and DUEAP-sponsored advisor trainings to keep abreast of advising-related information and policies. Utilizing Navigator/EAB to manage individual and group student appointments and workshops; maintain advising summary reports in Navigator/EAB. Lead/Coordination - The Lead Academic Counselor, in consultation with their DUEAP manager, will communicate with faculty and departments in the College of Science and Engineering regarding advising strategies and initiatives. The Lead Academic Counselor will acquire and possess a working knowledge of degree programs to provide specialized consulting to other campus advising units. The incumbent will utilize high-functioning critical thinking skills to execute the following: Collaborate with the Director of College Advisors to lead and support a team of approximately 8 academic counselors/advisors (SSP IIs and SSP IIIs) and graduate interns Assist with coordinating daily advising operations for the COSE advising team in the Undergraduate Advising Center - Act as lead for the COSE advising team, providing regular support for advisors/counselors and keeping the Director of College Advisors informed about work progress and challenges Assist with leading advising projects for the COSE advising team and provide regular feedback to the Director of College Advisors regarding the execution and advancement of project-related work Meet bi-weekly with advisors/counselors on the CoSE advising team, providing support to resolve complex advising cases and checking in on projects Maintain schedules and assist with coordinating coverage when staff are sick or on vacation, as well as support the coordination of the COSE advising team’s involvement in campus-wide advising activities (New Student Orientation, Admissions-related events, etc.) Aid the Director of College Advisors in new staff training, ongoing support training, advisor development, and serve as an advising resource by providing advising policy updates to academic advisors/counselors and graduate interns Work with a high level of independence in responding to program-wide and student-focused issues by prioritizing, critically analyzing alternatives, projecting outcomes, and implementing solutions Pre-Health Advising Coordination - The Lead Academic Counselor will co-coordinate Pre-Health advising and programming for students to assist them in exploring their interests, skills, and goals and developing a plan to become a competitive applicant for their chosen health profession program. Through various formats, the incumbent will plan, facilitate, and oversee the smooth and efficient operation of Pre-Health events and projects designed to inform, support, and motivate students to become successful candidates for health professional schools. The Lead Academic Counselor will work in tangent with the other Pre-Health advising lead to provide the following: Develop, implement, execute, and evaluate new services for Pre-Health advising at SF State to help students make informed career decisions, including but not limited to: workshops, panels, guest speakers, organize visits from representatives of health professional school admissions offices, and moderate panels Serve as a point person to other offices on campus regarding health professions advising, prepare and present pre-health workshops, participate on panels as requested, and be a training resource for the campus advising community (60+ academic counselors/advisors) on Pre-Health professions and curricular pathways Maintain current knowledge of requirements for, and national and state trends in, professional school admissions for health professions and information pertaining to regional and national organizations (e.g., AAMC, AMCAS,) In collaboration with Career & Leadership Development (CLD), develop and maintain curricular content and application information on the Pre-Health Advising website for the campus, ensuring accuracy and relevance to career exploration and future education in various health professions Develop, Implement, Evaluate Advising Services - The Lead Academic Counselor will coordinate and implement special or new CoSE advising team and UAC advising projects. Other duties as assigned Minimum Qualifications Knowledge and Abilities: The following knowledge and abilities as well as those listed at lower levels in the Student Services Professional series are required for appointment to this classification. Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods. Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view. Possession of these knowledge and abilities is typically demonstrated through the Experience requirements below. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling. Education: Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related. Preferred Qualifications Master’s degree from an accredited university in counseling, higher education, student affairs, social work, or a related discipline. Desired Experience or Skills: Four years of progressively professional work experience in academic advising. The incumbent’s experience should give evidence of competence and indicate the potential for further growth. Two or more years of experience leading professional staff/academic counselors in a higher education environment. - Knowledge of student development and/or counseling theory and its application to academic counseling and student support services. Experience in creating and leading workshops/trainings and communicating complex information to faculty, staff, and students on an ongoing basis. Experience in planning, coordinating and executing projects, working with multiple stakeholders. - Experience supporting underrepresented, low-income and first-generation college students and coordinating programs to support the needs of this population. Demonstrated experience working effectively with people from diverse backgrounds. Ability to use conflict resolution skills and professional communication when resolving complex issues and de-escalating challenging interactions with students and campus partners. Knowledge of the California State University (CSU) System, San Francisco State University, and California secondary education. Knowledge of graduation requirements and processes, as well as the obstacles students face in college. Experience using PeopleSoft, EAB, Microsoft Office Suite, and advising-related software and technology (Assist.org, College Scheduler, etc.) Environmental/Physical/Special Regular work hours are 8am - 5pm, Monday through Friday with the ability to offer advising both inperson and remotely through Zoom. Schedule to be determined by advising manager in the Division of Undergraduate Education and Academic Planning. Ability to work occasional weekend hours and evening hours, if needed. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@sfsu.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. *SFSU INTERNAL APPLICANTS ONLY* Advertised: May 14 2024 Pacific Daylight Time Applications close: Closing Date/Time: