LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information FILING DATES: Applications will be accepted starting Monday, June 3, 2024, 8:00 a.m., PT through Friday, June 14, 2024, 4:59 p.m., PT. EXAM NUMBER: 42565C TYPE OF RECRUITMENT: Open Competitive Job Opportunity APPLICANTS MUST MEET THE MINIMUM REQUIREMENTS BY THE LAST DATE OF FILING SPECIAL SALARY INFORMATION: Management Appraisal of Performance Plan ( MAPP): This position is subject to the provisions of the Management Appraisal of Performance Plan (MAPP). Initial salary placement and subsequent salary adjustments will be made in accordance with MAPP guidelines and regulations. This classification is compensated at the S11 salary level. DEFINITION : Under direction, plans, organizes and directs the activities of a major information systems section or a small division providing services to support achievement of departmental and County mission and objectives. May function as a departmental CIO (Chief Information Officer) in a small County department. CLASSIFICATION STANDARDS: Positions allocable to this class are allocated to a departmental centralized IT organization and are responsible for managing the staff and resources of a small division or large section that provide information technology services for business users. Information Technology Managers are classifications requiring a high degree of professional information technology knowledge as well as a broad range of management skills including organizational design, strategic planning, budgeting and personnel management. This classification differs from Principal level IT positions and IT supervisors in that they report directly to a higher level IT manager or the departmental CIO and have a high degree of responsibility for budget control and review. Incumbents in this series are distinguished from Information Technology Specialists in that their work focus is on effective management and integration of customer, staff and project relationships and results. Essential Job Functions Plans, organizes, manages, integrates and evaluates the work of a division/section with subordinate supervisors and/or staff. Provides full administrative and technical supervision of staff including approving time off, evaluation of performance and takes or recommends disciplinary action, up to and including termination. Develops and directs the implementation of operational plans to support the County's/department's business goals. Works with department/ business managers to evaluate current and anticipated Information Technology requirements. Develops and negotiates service level agreements and manages to ensure their attainment. Coordinates information systems activities with other divisions/sections or County departments to optimize use of existing hardware and software and leverage design of new systems. Manages and/or supervises and participates in the assessment and analysis of business requirements and development and maintenance of applications. Drafts or reviews draft Requests for Proposals or Information (RFPs, RFIs) and evaluates responses and recommends vendor selection. Administers vendor contracts; reviews and acts on contract change request and approves deliverable developed by vendors or contract staff. Directs and/or participates in managing development, infrastructure and/or hardware/software migration projects. Manages, directs and evaluates the work of staff providing data center operations and support of hardware, software and other technology support functions. Coordinates problem solving, conflict resolution, escalations, restart and recovery. Meets and consults with customers and vendors regarding service delivery needs. Establishes performance requirements and personal development targets for assigned staff and monitors and evaluates performance. Provides coaching for performance improvement and development. Assess skill gaps and provides training to ensure skills stay current with the technology requirements for current and future work assignments. Promotes efficient, cost effective uses of advanced technologies and manages the migration to next-generation technologies. Conducts or oversees research and special studies and implements recommended organizational, procedural and other changes and benchmarks internal operations against best practices of other agencies and organizations. Manages and/or participates in department disaster recovery planning and systems security administration. Coordinates the development, implementation and administration of technical training program for business users. Requirements MINIMUM REQUIREMENTS: Option 1: A bachelor's degree* from an accredited college in Computer Science, Information Systems, or a closely related field, and four (4) years of progressively** responsible, full-time, paid experience in a centralized Information Technology*** organization performing information systems analysis and design, application development, network administration or operating systems analysis; one (1) year must have been in a supervisory capacity****. Option 2: One (1) year of experience at the level of Los Angeles County class of Information Technology Supervisor , Principal Information Systems Analyst , Principal Application Developer , Principal Operating Systems Analyst , or Principal Network Systems Administrator . Option 3: Six (6) years of progressively** responsible, full-time, paid experience in a centralized Information Technology*** organization with at least two (2) years functioning in a supervisory capacity****. For full description of class specifications of Los Angeles County classes: Information Technology Supervisor (Item #2598), Principal Information Systems Analyst (Item #2594), Principal Application Developer (Item #2526), Principal Operating Systems Analyst (Item #2552), or Principal Network Systems Administrator (Item# 2561), please click the hyperlink on each title OR go to Department of Human Resources website at http://hr.lacounty.gov/ and type in the job title or item number under "FIND JOB DESCRIPTIONS" search box. SPECIAL REQUIREMENTS INFORMATION: *In order to qualify for Option 1, you MUST include a legible copy of the official diploma, official transcripts, official letter, evaluation report of a transcript, or a certificate of completion from the accredited institution which show the area of specialization with your application or within ten (10) calendar days from application submission. Official transcript and official letter are defined as transcript or letter that bears the college seal and states "official and/or copy" issued by the school's Registrar Office. A printout of the transcript from the school's website is NOT considered official and will not be accepted which may result in your application being rejected. An evaluation report of a transcript is defined as a report issued by an academic credential evaluation agency recognized by the NACES or the AICE of the United States. A transcript submitted that is expressed in a language other than English will NOT be accepted and may result in your application being rejected. **Progressively responsible experience is defined as: tasks, job duties, or roles that demonstrate growth and/or advancement in complexity, difficulty, or level of responsibility. ***Centralized IT organization is defined in the County of Los Angeles as that which is responsible, under the direction or guidance of the Chief Information Technology official (or, at Sheriff Department, the coordinated executive command structure) for the department or major organizational unit, for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationship to the IT requirements and initiatives of the department or major organizational unit. ****Supervisory Capacity is defined as responsibility for planning, assigning and reviewing the work of staff, evaluating employee performance, participating in interviewing and selecting new staff, and performance management. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. ENDORSEMENT OF COUNTY QUALIFICATIONS: Experience gained in a position performing similar kinds of work which provides the knowledge, skills, and abilities required for the higher-level position will be accepted. Experience claimed will be verified and evaluated to determine if the type, level or length of experience is qualifying. Applicants must supply sufficient information for this evaluation to be made. Applicants claiming such experience in County service must present, within (10) calendar days of filing, written proof of this experience in a Verification of Experience Letter (VOEL) signed and approved by their Departmental Human Resources Manager or authorized representative. Credit will only be given for out-of-class experience to meet the minimum requirements. Employees do not need to submit such verification if they hold or have held one of the positions listed in the requirements, or a position deemed to be at equivalent level. Credit will only be given for out-of-class experience to meet the selection requirements. Additional Information ADDITIONAL INFORMATION IMPORTANT NOTES: Please note that all information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION EXAMINATION CONTENT: This examination will consist of two (2) parts: Part 1: A multiple choice and/or simulation assessments, weighted 60%, measuring: Deductive Reasoning Management Potential Management Judgment Working to High Quality Standards Achievement Generating New Ideas Willingness to Learn Empathy Working Relationships Sharing Knowledge and Guidance Analyzing Information Learning Quickly Using Time Efficiently Adapting to Change Controlling Emotions Responsibility Applicants must meet the Minimum Requirements and achieve a passing score of 70% or higher on Part 1 in order to be invited to Part 2 of this examination. Part 2: A multiple choice and/or simulation assessments, weighted 40%, measuring: Project Management including Project Communications Management, Project Cost Management, Project Human Resource Management, Project Management Characteristics, Project Management Methodologies, Project Procurement Management, Project Quality Management, Project Risk Management, Project Scope Management, Project Stakeholder Management, and Project Time Management. Manual Testing including Knowledge of the Software Testing Life Cycle, Testing Tools and Techniques, Design of Test Cases, and Generation of Test Reports. Cyber Risk including Knowledge of Cyber Risk Management, System and Application Security, Network Security, and Security Management. Systems Analysis including Fundamental Systems Analysis Skills, Implementation and Support, Systems Analysis Tasks, Systems Design Task, and Technical Methods for Specifying Requirements. Candidates must achieve a passing score of 70% or higher on each weighted part of the examination in order to be placed on the Eligible List. Many important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add TerriKeam@dpss.lacounty.gov , info@governmentjobs.com , talentcentral@shl.com , no-reply@proctoru.com , donot-reply@amcatmail.com and the domains dpss.lacounty.gov , hr.lacounty.gov and governmentjobs.com to your list of approved email senders to prevent email notifications from being filtered as spam/junk/clutter mail. It is your responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or re-scheduling of a test component. IMPORTANT NOTICE: Prime Variance Reports (PVRs), also known as Master Time Records, are not accepted, or required as part of the application process; this includes the selection interview and the background-check. Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Notice of Non-acceptance and Final Result letters will be sent via E-mail or USPS, depending on your chosen method of contact in the supplemental questionnaire. Test scores cannot be given over the phone. Multiple-choice and/or simulation assessments are not reviewable by candidates per Civil Service Rule 7.19. TRANSFER OF TEST COMPONENTS: Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test scores may be transferred. TEST PREPARATION: Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help in preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find a Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional practice tests are available at https://www.shldirect.com/en/practice-tests . ELIGIBILITY INFORMATION: The names of candidates receiving a passing grade in the examination will be placed on the eligible list in order of their score group for a period of twelve (12) months following the date of promulgation. VACANCY INFORMATION: The resulting eligible list will be used to fill vacancies in the Department of Public Social Services offices located throughout Los Angeles County. PASSING THIS EXAMINATION AND BEING PLACED ON THE ELIGIBLE LIST DOES NOT GUARANTEE AN OFFER OF EMPLOYMENT APPLICATION AND FILING INFORMATION: Applications must be filed online only. We must receive your application before 5:00 p.m., PT, on the last day of filing. Applications submitted by U.S. mail, fax, or in person will not be accepted. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using the website https://www.governmentjobs.com/careers/lacounty . Plan to submit your online application well in advance to ensure you have sufficient time to verify your email address. You maybe required to verify your email address before the application can be submitted by entering a six-digit code sent to your email address. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Applicants must submit all applicable documents (proof of out-of-class experience, diplomas, official transcripts, certificates, etc.) during application submission. All documents must be clear and legible. Although resumes can be uploaded as attachments to the application, resumes cannot be accepted in lieu of completing the online application. Documents not submitted with the application may be emailed to ExamsUnit@dpss.lacounty.gov but must be received within ten (10) calendar days of filing. All emails must clearly identify the applicant's name and the subject line must include the exam name INFORMATION TECHNOLOGY MANAGER I and exam number 42565C. Acceptance of your application depends on whether you clearly show that you meet the Minimum Requirements. Fill out the online application completely and correctly in order to receive full credit for any related education, training, and job experience. For each job held, give the name and address of your employer, your job title, beginning and ending dates, and description of work performed. Utilizing verbiage from the Class Specification and/or Minimum Requirements will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and disqualification. All information supplied is subject to verification. APPLICATIONS MAY BE REJECTED AT ANY STAGE OF THE SELECTION PROCESS. Falsification of any information may result in disqualification or rescission of appointment. PLEASE REVIEW YOUR APPLICATION CAREFULLY AND COMPLETELY PRIOR TO CLICKING THE "SUBMIT" BUTTON SPECIAL INFORMATION : FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Public Social Services is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. SOCIAL SECURITY NUMBER : Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All applicants must file their applications online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record and is subject to disqualification from this examination. Questions regarding this posting may be emailed, with the exam name INFORMATION TECHNOLOGY MANAGER I and exam number 42565C in the subject line, to ExamsUnit@dpss.lacounty.gov . Testing Accommodations Information and Coordinator Contact Information: If you need an accommodation to take an assessment, let us know by contacting the ADA/Testing Coordinator at TestingAccommodations@hr.lacounty.gov . The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Department Contact Name: Terri Keam Department Contact Phone: (562) 566-7503 Department Contact Email: ExamsUnit@dpss.lacounty.gov For detailed information, please click here Closing Date/Time: 6/14/2024 4:59 PM Pacific
May 31, 2024
Full Time
Position/Program Information FILING DATES: Applications will be accepted starting Monday, June 3, 2024, 8:00 a.m., PT through Friday, June 14, 2024, 4:59 p.m., PT. EXAM NUMBER: 42565C TYPE OF RECRUITMENT: Open Competitive Job Opportunity APPLICANTS MUST MEET THE MINIMUM REQUIREMENTS BY THE LAST DATE OF FILING SPECIAL SALARY INFORMATION: Management Appraisal of Performance Plan ( MAPP): This position is subject to the provisions of the Management Appraisal of Performance Plan (MAPP). Initial salary placement and subsequent salary adjustments will be made in accordance with MAPP guidelines and regulations. This classification is compensated at the S11 salary level. DEFINITION : Under direction, plans, organizes and directs the activities of a major information systems section or a small division providing services to support achievement of departmental and County mission and objectives. May function as a departmental CIO (Chief Information Officer) in a small County department. CLASSIFICATION STANDARDS: Positions allocable to this class are allocated to a departmental centralized IT organization and are responsible for managing the staff and resources of a small division or large section that provide information technology services for business users. Information Technology Managers are classifications requiring a high degree of professional information technology knowledge as well as a broad range of management skills including organizational design, strategic planning, budgeting and personnel management. This classification differs from Principal level IT positions and IT supervisors in that they report directly to a higher level IT manager or the departmental CIO and have a high degree of responsibility for budget control and review. Incumbents in this series are distinguished from Information Technology Specialists in that their work focus is on effective management and integration of customer, staff and project relationships and results. Essential Job Functions Plans, organizes, manages, integrates and evaluates the work of a division/section with subordinate supervisors and/or staff. Provides full administrative and technical supervision of staff including approving time off, evaluation of performance and takes or recommends disciplinary action, up to and including termination. Develops and directs the implementation of operational plans to support the County's/department's business goals. Works with department/ business managers to evaluate current and anticipated Information Technology requirements. Develops and negotiates service level agreements and manages to ensure their attainment. Coordinates information systems activities with other divisions/sections or County departments to optimize use of existing hardware and software and leverage design of new systems. Manages and/or supervises and participates in the assessment and analysis of business requirements and development and maintenance of applications. Drafts or reviews draft Requests for Proposals or Information (RFPs, RFIs) and evaluates responses and recommends vendor selection. Administers vendor contracts; reviews and acts on contract change request and approves deliverable developed by vendors or contract staff. Directs and/or participates in managing development, infrastructure and/or hardware/software migration projects. Manages, directs and evaluates the work of staff providing data center operations and support of hardware, software and other technology support functions. Coordinates problem solving, conflict resolution, escalations, restart and recovery. Meets and consults with customers and vendors regarding service delivery needs. Establishes performance requirements and personal development targets for assigned staff and monitors and evaluates performance. Provides coaching for performance improvement and development. Assess skill gaps and provides training to ensure skills stay current with the technology requirements for current and future work assignments. Promotes efficient, cost effective uses of advanced technologies and manages the migration to next-generation technologies. Conducts or oversees research and special studies and implements recommended organizational, procedural and other changes and benchmarks internal operations against best practices of other agencies and organizations. Manages and/or participates in department disaster recovery planning and systems security administration. Coordinates the development, implementation and administration of technical training program for business users. Requirements MINIMUM REQUIREMENTS: Option 1: A bachelor's degree* from an accredited college in Computer Science, Information Systems, or a closely related field, and four (4) years of progressively** responsible, full-time, paid experience in a centralized Information Technology*** organization performing information systems analysis and design, application development, network administration or operating systems analysis; one (1) year must have been in a supervisory capacity****. Option 2: One (1) year of experience at the level of Los Angeles County class of Information Technology Supervisor , Principal Information Systems Analyst , Principal Application Developer , Principal Operating Systems Analyst , or Principal Network Systems Administrator . Option 3: Six (6) years of progressively** responsible, full-time, paid experience in a centralized Information Technology*** organization with at least two (2) years functioning in a supervisory capacity****. For full description of class specifications of Los Angeles County classes: Information Technology Supervisor (Item #2598), Principal Information Systems Analyst (Item #2594), Principal Application Developer (Item #2526), Principal Operating Systems Analyst (Item #2552), or Principal Network Systems Administrator (Item# 2561), please click the hyperlink on each title OR go to Department of Human Resources website at http://hr.lacounty.gov/ and type in the job title or item number under "FIND JOB DESCRIPTIONS" search box. SPECIAL REQUIREMENTS INFORMATION: *In order to qualify for Option 1, you MUST include a legible copy of the official diploma, official transcripts, official letter, evaluation report of a transcript, or a certificate of completion from the accredited institution which show the area of specialization with your application or within ten (10) calendar days from application submission. Official transcript and official letter are defined as transcript or letter that bears the college seal and states "official and/or copy" issued by the school's Registrar Office. A printout of the transcript from the school's website is NOT considered official and will not be accepted which may result in your application being rejected. An evaluation report of a transcript is defined as a report issued by an academic credential evaluation agency recognized by the NACES or the AICE of the United States. A transcript submitted that is expressed in a language other than English will NOT be accepted and may result in your application being rejected. **Progressively responsible experience is defined as: tasks, job duties, or roles that demonstrate growth and/or advancement in complexity, difficulty, or level of responsibility. ***Centralized IT organization is defined in the County of Los Angeles as that which is responsible, under the direction or guidance of the Chief Information Technology official (or, at Sheriff Department, the coordinated executive command structure) for the department or major organizational unit, for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationship to the IT requirements and initiatives of the department or major organizational unit. ****Supervisory Capacity is defined as responsibility for planning, assigning and reviewing the work of staff, evaluating employee performance, participating in interviewing and selecting new staff, and performance management. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. ENDORSEMENT OF COUNTY QUALIFICATIONS: Experience gained in a position performing similar kinds of work which provides the knowledge, skills, and abilities required for the higher-level position will be accepted. Experience claimed will be verified and evaluated to determine if the type, level or length of experience is qualifying. Applicants must supply sufficient information for this evaluation to be made. Applicants claiming such experience in County service must present, within (10) calendar days of filing, written proof of this experience in a Verification of Experience Letter (VOEL) signed and approved by their Departmental Human Resources Manager or authorized representative. Credit will only be given for out-of-class experience to meet the minimum requirements. Employees do not need to submit such verification if they hold or have held one of the positions listed in the requirements, or a position deemed to be at equivalent level. Credit will only be given for out-of-class experience to meet the selection requirements. Additional Information ADDITIONAL INFORMATION IMPORTANT NOTES: Please note that all information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION EXAMINATION CONTENT: This examination will consist of two (2) parts: Part 1: A multiple choice and/or simulation assessments, weighted 60%, measuring: Deductive Reasoning Management Potential Management Judgment Working to High Quality Standards Achievement Generating New Ideas Willingness to Learn Empathy Working Relationships Sharing Knowledge and Guidance Analyzing Information Learning Quickly Using Time Efficiently Adapting to Change Controlling Emotions Responsibility Applicants must meet the Minimum Requirements and achieve a passing score of 70% or higher on Part 1 in order to be invited to Part 2 of this examination. Part 2: A multiple choice and/or simulation assessments, weighted 40%, measuring: Project Management including Project Communications Management, Project Cost Management, Project Human Resource Management, Project Management Characteristics, Project Management Methodologies, Project Procurement Management, Project Quality Management, Project Risk Management, Project Scope Management, Project Stakeholder Management, and Project Time Management. Manual Testing including Knowledge of the Software Testing Life Cycle, Testing Tools and Techniques, Design of Test Cases, and Generation of Test Reports. Cyber Risk including Knowledge of Cyber Risk Management, System and Application Security, Network Security, and Security Management. Systems Analysis including Fundamental Systems Analysis Skills, Implementation and Support, Systems Analysis Tasks, Systems Design Task, and Technical Methods for Specifying Requirements. Candidates must achieve a passing score of 70% or higher on each weighted part of the examination in order to be placed on the Eligible List. Many important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add TerriKeam@dpss.lacounty.gov , info@governmentjobs.com , talentcentral@shl.com , no-reply@proctoru.com , donot-reply@amcatmail.com and the domains dpss.lacounty.gov , hr.lacounty.gov and governmentjobs.com to your list of approved email senders to prevent email notifications from being filtered as spam/junk/clutter mail. It is your responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or re-scheduling of a test component. IMPORTANT NOTICE: Prime Variance Reports (PVRs), also known as Master Time Records, are not accepted, or required as part of the application process; this includes the selection interview and the background-check. Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Notice of Non-acceptance and Final Result letters will be sent via E-mail or USPS, depending on your chosen method of contact in the supplemental questionnaire. Test scores cannot be given over the phone. Multiple-choice and/or simulation assessments are not reviewable by candidates per Civil Service Rule 7.19. TRANSFER OF TEST COMPONENTS: Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test scores may be transferred. TEST PREPARATION: Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help in preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find a Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional practice tests are available at https://www.shldirect.com/en/practice-tests . ELIGIBILITY INFORMATION: The names of candidates receiving a passing grade in the examination will be placed on the eligible list in order of their score group for a period of twelve (12) months following the date of promulgation. VACANCY INFORMATION: The resulting eligible list will be used to fill vacancies in the Department of Public Social Services offices located throughout Los Angeles County. PASSING THIS EXAMINATION AND BEING PLACED ON THE ELIGIBLE LIST DOES NOT GUARANTEE AN OFFER OF EMPLOYMENT APPLICATION AND FILING INFORMATION: Applications must be filed online only. We must receive your application before 5:00 p.m., PT, on the last day of filing. Applications submitted by U.S. mail, fax, or in person will not be accepted. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using the website https://www.governmentjobs.com/careers/lacounty . Plan to submit your online application well in advance to ensure you have sufficient time to verify your email address. You maybe required to verify your email address before the application can be submitted by entering a six-digit code sent to your email address. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Applicants must submit all applicable documents (proof of out-of-class experience, diplomas, official transcripts, certificates, etc.) during application submission. All documents must be clear and legible. Although resumes can be uploaded as attachments to the application, resumes cannot be accepted in lieu of completing the online application. Documents not submitted with the application may be emailed to ExamsUnit@dpss.lacounty.gov but must be received within ten (10) calendar days of filing. All emails must clearly identify the applicant's name and the subject line must include the exam name INFORMATION TECHNOLOGY MANAGER I and exam number 42565C. Acceptance of your application depends on whether you clearly show that you meet the Minimum Requirements. Fill out the online application completely and correctly in order to receive full credit for any related education, training, and job experience. For each job held, give the name and address of your employer, your job title, beginning and ending dates, and description of work performed. Utilizing verbiage from the Class Specification and/or Minimum Requirements will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and disqualification. All information supplied is subject to verification. APPLICATIONS MAY BE REJECTED AT ANY STAGE OF THE SELECTION PROCESS. Falsification of any information may result in disqualification or rescission of appointment. PLEASE REVIEW YOUR APPLICATION CAREFULLY AND COMPLETELY PRIOR TO CLICKING THE "SUBMIT" BUTTON SPECIAL INFORMATION : FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Public Social Services is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. SOCIAL SECURITY NUMBER : Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All applicants must file their applications online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record and is subject to disqualification from this examination. Questions regarding this posting may be emailed, with the exam name INFORMATION TECHNOLOGY MANAGER I and exam number 42565C in the subject line, to ExamsUnit@dpss.lacounty.gov . Testing Accommodations Information and Coordinator Contact Information: If you need an accommodation to take an assessment, let us know by contacting the ADA/Testing Coordinator at TestingAccommodations@hr.lacounty.gov . The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Department Contact Name: Terri Keam Department Contact Phone: (562) 566-7503 Department Contact Email: ExamsUnit@dpss.lacounty.gov For detailed information, please click here Closing Date/Time: 6/14/2024 4:59 PM Pacific
Description THE COUNTY OF EL DORADO The County of El Dorado is committed to promoting the power of public service by fostering a diverse and collaborative workplace where employees are empowered, respected and valued. The dedicated efforts taken by the Board of Supervisors continues to promote El Dorado County as a competitive employer that is committed to recruiting and retaining qualified employees by advocating for competitive salaries and excellent benefits. The County of El Dorado is also supportive of providing telework opportunities for employees consistent with business needs and in accordance with Board of Supervisors Policy E-12 - Telecommuting. HEALTH AND HUMAN SERVICES AGENCY The El Dorado County Health And Human Services Agency is committed to transforming lives and improving futures for the citizens of El Dorado County. Their programs and services include: Behavioral Health, Public Health, Community and Social Services. Their over 600 employees are dedicated to enhancing and enriching the lives of those in their communities. SOCIAL SERVICES, CHILD WELFARE The Health and Human Services Agency’s Social Services Division strives to improve the quality of life for the residents of El Dorado County. They help residents meet basic needs and ultimately become self-sufficient by offering the following services: CalFresh, CalWORKs, General Assistance and employment services. Social Services also provides both Adult and Children’s protective services. Child Protective Services helps to identify, treat and reduce child abuse and neglect, and to ensure reasonable efforts are made to protect and maintain children in their homes. THE OPPORTUNITY Coordinate and participate in the enhancement, modification, maintenance and use of complex specialized department or countywide system (e.g. FAMIS, BPREP, Property system); provide lead direction or limited supervision to staff including planning, assigning and reviewing the work of staff who assist with computer system functions on a day-to-day or project basis; review and interpret County, State and Federal regulations and policies, determines impact of regulations on assigned systems, evaluates alternatives, and develops changes to assigned systems to ensure compliance with applicable regulations; identify appropriate software and systems to meet department needs. The selected candidate will have the opportunity to: Provide lead direction, training and work review to staff on a day-to-day or project basis. Plan, schedule and assign work to accomplish departmental projects and objectives; set priorities and review completion of assigned work. Provide input into performance evaluations and disciplinary matters. Interpret County, State and Federal regulations to determine impact on assigned system functions; work with Information Services to develop system modifications to ensure compliance with regulations. Coordinate system enhancements and modifications with Information Services, vendors and other county departments for countywide systems, which directly affect the department's ability to provide services (e.g. Property system, FAMIS, BPREP). Identify new applications and enhancements to increase the effectiveness and efficiency of departmental and/or County operations; develop and coordinate implementation of modifications with Information Services personnel. Serve as the focal point for systems development within the assigned department; assist in the classification of user needs and coordinates department resources for large projects. Assist users of a department's computer system to sign on to the system and call up application programs. Identify hardware problems; coordinate repair with Information Services or vendor when needed. Provide operational assistance required by users of departmental applications; instruct others in the use of generic PC programs and in the use of department-specific software. Serve as the department expert in developing and producing standard and ad-hoc reports from departmental systems. Review and evaluate hardware and software options for departmental purchase and use; recommend selection of systems and assists with installation. Perform daily system support functions such as adding and removing terminals, adding and removing user profiles and security provisions and re-allocating disk space. Perform daily, weekly and monthly backup of files and system software; format main disks and loads software updates. Perform varied, complex administrative analyses and support work in the department as required. Attendance and punctuality that is observant of scheduled hours on a regular basis. Performs related work as assigned. For a full description of duties and responsibilities, please review the job description here . Human Resources will assess your application to determine if you are minimally qualified using the following minimum qualifications. Education & Experience Requirements (typing "See Resume" in application will not be accepted) Education and Experience: Where college degrees and/or college course credits are required, degrees and college units must be obtained from an accredited college or university. Courses from non-accredited institutions will not be evaluated for this requirement. Education: Equivalent to graduation from a four-year college or university with major coursework in computer science or a field closely related to the department to which assigned, -and- Experience: Three (3) years of experience in the installation, development, operation and/or maintenance of computer systems. Additional experience may be substituted for education on a year for year basis. Experience in providing work direction and review to professional and support staff is desirable. Click here to view the minimum qualifications for Sr. Information Technology Department Coordinator, as well as the physical, environmental, and working conditions. SUBMIT YOUR APPLICATION Apply online by clicking the 'Apply' link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept'. If you have any questions regarding this recruitment, please contact Monique Heredia in Human Resources at monique.heredia@edcgov.us. R RECRUITMENT PROCESS The Human Resources Department will screen all applications to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. A training and experience evaluation will be utilized to determine an applicant's ability to continue in the recruitment process ranking for referral to specific vacancies. Based upon the information in the application and/or responses to supplemental questions, the applicant's education, training and experience will be evaluated using a pre-determined formula. Supplemental questions play an integral role in this recruitment process. Please take the time to provide thoughtful and thorough responses. The information you provide may be used to determine your ranking for referral to specific vacancies. All work experience that is described or included in your response(s) MUST be included in the "Work Experience" section of your application. Do not refer to a resume or other documentation. For more information on the recruitment process, click here. Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION The County of El Dorado is recruiting applicants for Sr. Information Technology Department Coordinator . This recruitment will establish a list for the purpose of filling current and future full-time vacancies for at least three (3) months. There is currently one (1) full-time vacancy in the Health and Human Services Agency, Social Services located in Placerville, CA. This Senior IT Department Coordinator position will support Child Welfare Services (CWS) in the Health and Human Services Agency. CWS has responsibility for the safety, well-being, and permanency of children in our community who are victims of abuse, neglect, and/or exploitation. This position will work collaboratively with State and County partners to implement the new statewide case management system that is required. Additionally, this position will support the day-to-day operations of the Child Welfare Services/Case Management System (CWS/CMS) and ensure that all CWS staff can access technology to complete their jobs efficiently and effectively. Staff in this position will be exposed to confidential, and sensitive information relating to children and families. An ideal candidate will be flexible and adaptable to meet the ever changing needs of staff, and the fast-paced child welfare environment. Click here for Frequently Asked Questions. The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply. As required by Internal Revenue Service Publication 1075, individuals in positions that have access to Federal Tax Information (FTI), will be subject to a background investigation and a criminal history check. In addition, individuals hired into positions that have access to FTI will be re-investigated at least once every ten (10) years. Many job classifications require a pre-employment medical screening. Depending on the job classification, medical screening may include testing for drugs; a positive test may result in revocation of an employment offer. Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history. Escape the traffic and smog because El Dorado County is just: 40 miles to Downtown Sacramento 50 miles to Sacramento International Airport 129 miles to San Francisco Here are a few of the many activities and events available throughout El Dorado County: Hiking, Camping, Fishing, Boating, and Watersports Skiing and Snowboarding Live Music and Music Festivals Local Craft Breweries and Wineries El Dorado County Fair Placerville Speedway Farm to Fork Restaurants Local Shopping Gems Employees that are buying a home in El Dorado County may qualify for down payment assistance. Click here for more information. CHECK OUT OUR VIDEO TO LEARN MORE! The County of El Dorado is committed to providing a comprehensive, flexible benefits program to meet your needs! For your Health and Well-Being: Medical Dental Vision Flexible Spending Accounts - FSA & HSA Employee Assistance Program (EAP) Basic Life Insurance Long Term Disability (LTD) Discounts on gym memberships For your Financial Future: CalPERSRetirement Deferred Compensation (457) Plans Optional Life Insurance For your Work/Life Balance: Paid Holidays Floating Holidays Vacation and sick leave accruals To learn more about the benefits offered by the County of El Dorado please visit our website located here . Extra help employees are not considered regular employees, therefore do not attain civil service status, and do not receive benefits or paid leaves; however, they do accrue sick leave consistent with the law. Closing Date/Time: 6/10/2024 11:59 PM Pacific
May 24, 2024
Full Time
Description THE COUNTY OF EL DORADO The County of El Dorado is committed to promoting the power of public service by fostering a diverse and collaborative workplace where employees are empowered, respected and valued. The dedicated efforts taken by the Board of Supervisors continues to promote El Dorado County as a competitive employer that is committed to recruiting and retaining qualified employees by advocating for competitive salaries and excellent benefits. The County of El Dorado is also supportive of providing telework opportunities for employees consistent with business needs and in accordance with Board of Supervisors Policy E-12 - Telecommuting. HEALTH AND HUMAN SERVICES AGENCY The El Dorado County Health And Human Services Agency is committed to transforming lives and improving futures for the citizens of El Dorado County. Their programs and services include: Behavioral Health, Public Health, Community and Social Services. Their over 600 employees are dedicated to enhancing and enriching the lives of those in their communities. SOCIAL SERVICES, CHILD WELFARE The Health and Human Services Agency’s Social Services Division strives to improve the quality of life for the residents of El Dorado County. They help residents meet basic needs and ultimately become self-sufficient by offering the following services: CalFresh, CalWORKs, General Assistance and employment services. Social Services also provides both Adult and Children’s protective services. Child Protective Services helps to identify, treat and reduce child abuse and neglect, and to ensure reasonable efforts are made to protect and maintain children in their homes. THE OPPORTUNITY Coordinate and participate in the enhancement, modification, maintenance and use of complex specialized department or countywide system (e.g. FAMIS, BPREP, Property system); provide lead direction or limited supervision to staff including planning, assigning and reviewing the work of staff who assist with computer system functions on a day-to-day or project basis; review and interpret County, State and Federal regulations and policies, determines impact of regulations on assigned systems, evaluates alternatives, and develops changes to assigned systems to ensure compliance with applicable regulations; identify appropriate software and systems to meet department needs. The selected candidate will have the opportunity to: Provide lead direction, training and work review to staff on a day-to-day or project basis. Plan, schedule and assign work to accomplish departmental projects and objectives; set priorities and review completion of assigned work. Provide input into performance evaluations and disciplinary matters. Interpret County, State and Federal regulations to determine impact on assigned system functions; work with Information Services to develop system modifications to ensure compliance with regulations. Coordinate system enhancements and modifications with Information Services, vendors and other county departments for countywide systems, which directly affect the department's ability to provide services (e.g. Property system, FAMIS, BPREP). Identify new applications and enhancements to increase the effectiveness and efficiency of departmental and/or County operations; develop and coordinate implementation of modifications with Information Services personnel. Serve as the focal point for systems development within the assigned department; assist in the classification of user needs and coordinates department resources for large projects. Assist users of a department's computer system to sign on to the system and call up application programs. Identify hardware problems; coordinate repair with Information Services or vendor when needed. Provide operational assistance required by users of departmental applications; instruct others in the use of generic PC programs and in the use of department-specific software. Serve as the department expert in developing and producing standard and ad-hoc reports from departmental systems. Review and evaluate hardware and software options for departmental purchase and use; recommend selection of systems and assists with installation. Perform daily system support functions such as adding and removing terminals, adding and removing user profiles and security provisions and re-allocating disk space. Perform daily, weekly and monthly backup of files and system software; format main disks and loads software updates. Perform varied, complex administrative analyses and support work in the department as required. Attendance and punctuality that is observant of scheduled hours on a regular basis. Performs related work as assigned. For a full description of duties and responsibilities, please review the job description here . Human Resources will assess your application to determine if you are minimally qualified using the following minimum qualifications. Education & Experience Requirements (typing "See Resume" in application will not be accepted) Education and Experience: Where college degrees and/or college course credits are required, degrees and college units must be obtained from an accredited college or university. Courses from non-accredited institutions will not be evaluated for this requirement. Education: Equivalent to graduation from a four-year college or university with major coursework in computer science or a field closely related to the department to which assigned, -and- Experience: Three (3) years of experience in the installation, development, operation and/or maintenance of computer systems. Additional experience may be substituted for education on a year for year basis. Experience in providing work direction and review to professional and support staff is desirable. Click here to view the minimum qualifications for Sr. Information Technology Department Coordinator, as well as the physical, environmental, and working conditions. SUBMIT YOUR APPLICATION Apply online by clicking the 'Apply' link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept'. If you have any questions regarding this recruitment, please contact Monique Heredia in Human Resources at monique.heredia@edcgov.us. R RECRUITMENT PROCESS The Human Resources Department will screen all applications to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. A training and experience evaluation will be utilized to determine an applicant's ability to continue in the recruitment process ranking for referral to specific vacancies. Based upon the information in the application and/or responses to supplemental questions, the applicant's education, training and experience will be evaluated using a pre-determined formula. Supplemental questions play an integral role in this recruitment process. Please take the time to provide thoughtful and thorough responses. The information you provide may be used to determine your ranking for referral to specific vacancies. All work experience that is described or included in your response(s) MUST be included in the "Work Experience" section of your application. Do not refer to a resume or other documentation. For more information on the recruitment process, click here. Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION The County of El Dorado is recruiting applicants for Sr. Information Technology Department Coordinator . This recruitment will establish a list for the purpose of filling current and future full-time vacancies for at least three (3) months. There is currently one (1) full-time vacancy in the Health and Human Services Agency, Social Services located in Placerville, CA. This Senior IT Department Coordinator position will support Child Welfare Services (CWS) in the Health and Human Services Agency. CWS has responsibility for the safety, well-being, and permanency of children in our community who are victims of abuse, neglect, and/or exploitation. This position will work collaboratively with State and County partners to implement the new statewide case management system that is required. Additionally, this position will support the day-to-day operations of the Child Welfare Services/Case Management System (CWS/CMS) and ensure that all CWS staff can access technology to complete their jobs efficiently and effectively. Staff in this position will be exposed to confidential, and sensitive information relating to children and families. An ideal candidate will be flexible and adaptable to meet the ever changing needs of staff, and the fast-paced child welfare environment. Click here for Frequently Asked Questions. The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply. As required by Internal Revenue Service Publication 1075, individuals in positions that have access to Federal Tax Information (FTI), will be subject to a background investigation and a criminal history check. In addition, individuals hired into positions that have access to FTI will be re-investigated at least once every ten (10) years. Many job classifications require a pre-employment medical screening. Depending on the job classification, medical screening may include testing for drugs; a positive test may result in revocation of an employment offer. Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history. Escape the traffic and smog because El Dorado County is just: 40 miles to Downtown Sacramento 50 miles to Sacramento International Airport 129 miles to San Francisco Here are a few of the many activities and events available throughout El Dorado County: Hiking, Camping, Fishing, Boating, and Watersports Skiing and Snowboarding Live Music and Music Festivals Local Craft Breweries and Wineries El Dorado County Fair Placerville Speedway Farm to Fork Restaurants Local Shopping Gems Employees that are buying a home in El Dorado County may qualify for down payment assistance. Click here for more information. CHECK OUT OUR VIDEO TO LEARN MORE! The County of El Dorado is committed to providing a comprehensive, flexible benefits program to meet your needs! For your Health and Well-Being: Medical Dental Vision Flexible Spending Accounts - FSA & HSA Employee Assistance Program (EAP) Basic Life Insurance Long Term Disability (LTD) Discounts on gym memberships For your Financial Future: CalPERSRetirement Deferred Compensation (457) Plans Optional Life Insurance For your Work/Life Balance: Paid Holidays Floating Holidays Vacation and sick leave accruals To learn more about the benefits offered by the County of El Dorado please visit our website located here . Extra help employees are not considered regular employees, therefore do not attain civil service status, and do not receive benefits or paid leaves; however, they do accrue sick leave consistent with the law. Closing Date/Time: 6/10/2024 11:59 PM Pacific
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Technical Project Manager SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services/Project Management Appointment Type This is a one-year probationary position. Time Base Full-Time Work Schedule Monday - Friday; 8:00 am -5:00 pm Anticipated Hiring Range $6,250.00 - $6,845.00 Per Month ($75,000.00 - $82,140.00 Annually) Salary is commensurate with experience. Position Summary Reporting to the Manager of the Project Management Office, this position will work under minimal direction to independently coordinate, plan, support, and execute enterprise-wide and division information technology projects. The incumbent will manage the Project Management Life Cycle from beginning to end, establish multi-disciplinary stakeholder and project team buy-in, apply his or her knowledge and understanding of industry-accepted methodologies (i.e., Project Management Body of Knowledge [PMBOK]) and lessons learned from past experience to facilitate project success. The Technical Project Manager will provide imaginative, thorough, and practicable solutions to a wide range of problems. Using technical experience and training, the incumbent works with all the Information Technology Services departments and functional divisions during the course of managing projects, with an emphasis on projects incorporating technology to support student success, teaching, learning, and research. The incumbent will also work with the Director, other project managers, and ITS colleagues to develop and implement maturing project management policies and procedures. This incumbent will develop a thorough understanding of Information Technology services and how they each support projects. Position Information Plans Projects Under minimal direction: Consults with project sponsors to clarify project scope, deliverables, timelines, and analyze risk. Interacts with users and other stakeholders (administration, faculty, staff, students, vendors) to further understand requirements. Develops the project plan as needed to identify and organize project resources, assigning and clarifying roles and responsibilities, establish project schedule, plan for communication, risk, budget, and quality assurance Uses presentation and communication skills and tools to communicate project vision and plans to team and stakeholders. Works with Information Security, Networking, Operations, Identity Management, and other information technology departments to plan for proper system and security design, best practices, and service transition. Works with Service Desk and IT Training and Communications Coordinator to plan project communications to the users and campus community. Documents project planning in the project and portfolio management tool. Executes Technical Projects Applies certified PM tools and methodologies to achieve project milestones, maintain scope, and execute project plans. Observes project team dynamics to ensure effective team member synergies and to resolve team issues. Creates progressive milestones to recognize successes, provide feedback, and motivate the project team. Gathers and analyzes project metrics to evaluate project performance and to manage issues, risk and changes of scope. Coordinates with technical managers and resources from Information Security, Networking, Operations and other information technology departments to execute the plan, utilizing past experience and knowledge to look for gaps or risks. Communicates with stakeholders, senior management and project leaders to discuss issues and resolutions and to authorize scope changes. Maintains project status and appropriate documents such as requirements, issues, and risk in the project and portfolio management tool. Monitors and Controls Projects Utilizes PM tools to manage project timelines and accuracy, ensure project resource commitments are met, and track activities and variances. Performs assessments throughout projects to identify risks and their potential impact and to develop response strategies for managing and mitigating risk factors. Using email, Word, Visio, Excel, and the project software as appropriate, interacts with project customers to verify completion dates, review milestone expectations, and to manage Information Technology Services (ITS) personnel resource schedules. Interacts with Functional Managers to manage resources and to meet project commitments and avoid delays and conflicts. Offers sponsors solutions to problems with imaginative, thorough, and practicable solutions. Closes Projects Evaluates project achievements and facilitates the “lessons learned” process to provide documented historical information for future projects. Obtains formal approvals for closing project plans to ensure deliverables met requirements and expectations. Works with the Service Desk and the Applications Manager on formal handover. Surveys customers, stakeholders, sponsors, and team members to gather input on project quality, metrics performance and recommendations for improvement. Stores documents, creates final status, finalizes project plan, and formally closes the project in the project and portfolio management tool. Project Governance Assist with implementation and improvement of yearly Project Governance process and Project Management processes Reviews project requests and works with requestor and team to get estimates. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. Preferred Qualifications Education Bachelor’s degree in related area such as Computer Science, Management Information Systems, Information Technology, Business, or related field from an accredited university. Work Experience Minimum 3+ years experience and proven ability to independently plan and manage complex projects with a technical component and with broad division or university impact. Knowledge, skills and abilities: Working knowledge of an ability to apply the Project Management Body of Knowledge (PMBOK) Demonstrated ability to work and communicate effectively with users at multiple levels of the organization Excellent communication skills including writing, speaking, facilitation, and presentations Demonstrated experience successfully working with Information Security, Systems, Networking, Service Desk and other IT departments to plan for proper system and security design and best practices during project planning, execution, and transition Demonstrated personal accountability and creative problem solving skills Demonstrated experience and commitment to providing excellent service to diverse faculty, staff, and students Demonstrated experience with effectively completing assignments, prioritizing based on strategic goals, and meeting deadlines Experience using project and portfolio management software (such as Jira/Confluence, etc.) for documentating, storing, and sharing project charter information, plans and schedules, team information, issues, risks, and communications Experience leading projects in a matrixed IT environment that involve aspects of IT Governance such as web governance, data governance, etc. Experience implementing process improvement and process automation Experience working with users, leaders, and decision makers to ensure strategic and effective decision making occurs in process and project work Demonstrated understanding and applicable experience of higher education organizational structures and mission Project Management Professional (PMP) certification Familiarity with Agile (Scrum) concepts Demonstrated knowledge of Microsoft Office products (e.g. Excel, Word, Visio etc.) Ability to effectively present process improvement ideas, alternative solutions, and workflow concepts in applicable written or presentation formats such as Context Diagrams, Use Cases, Workflow and Swim Lane Diagrams Ability to use consultative and facilitative skills to gain consensus on specific outcomes and requirements Environmental/Physical/Special The incumbent may be required to sit in an open office environment with other project team members. This is an exempt position and is not subject or eligible for overtime or compensatory time off. The incumbent may be required to work outside of their regular work schedule for special projects. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Apr 03 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
Working Title Technical Project Manager SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services/Project Management Appointment Type This is a one-year probationary position. Time Base Full-Time Work Schedule Monday - Friday; 8:00 am -5:00 pm Anticipated Hiring Range $6,250.00 - $6,845.00 Per Month ($75,000.00 - $82,140.00 Annually) Salary is commensurate with experience. Position Summary Reporting to the Manager of the Project Management Office, this position will work under minimal direction to independently coordinate, plan, support, and execute enterprise-wide and division information technology projects. The incumbent will manage the Project Management Life Cycle from beginning to end, establish multi-disciplinary stakeholder and project team buy-in, apply his or her knowledge and understanding of industry-accepted methodologies (i.e., Project Management Body of Knowledge [PMBOK]) and lessons learned from past experience to facilitate project success. The Technical Project Manager will provide imaginative, thorough, and practicable solutions to a wide range of problems. Using technical experience and training, the incumbent works with all the Information Technology Services departments and functional divisions during the course of managing projects, with an emphasis on projects incorporating technology to support student success, teaching, learning, and research. The incumbent will also work with the Director, other project managers, and ITS colleagues to develop and implement maturing project management policies and procedures. This incumbent will develop a thorough understanding of Information Technology services and how they each support projects. Position Information Plans Projects Under minimal direction: Consults with project sponsors to clarify project scope, deliverables, timelines, and analyze risk. Interacts with users and other stakeholders (administration, faculty, staff, students, vendors) to further understand requirements. Develops the project plan as needed to identify and organize project resources, assigning and clarifying roles and responsibilities, establish project schedule, plan for communication, risk, budget, and quality assurance Uses presentation and communication skills and tools to communicate project vision and plans to team and stakeholders. Works with Information Security, Networking, Operations, Identity Management, and other information technology departments to plan for proper system and security design, best practices, and service transition. Works with Service Desk and IT Training and Communications Coordinator to plan project communications to the users and campus community. Documents project planning in the project and portfolio management tool. Executes Technical Projects Applies certified PM tools and methodologies to achieve project milestones, maintain scope, and execute project plans. Observes project team dynamics to ensure effective team member synergies and to resolve team issues. Creates progressive milestones to recognize successes, provide feedback, and motivate the project team. Gathers and analyzes project metrics to evaluate project performance and to manage issues, risk and changes of scope. Coordinates with technical managers and resources from Information Security, Networking, Operations and other information technology departments to execute the plan, utilizing past experience and knowledge to look for gaps or risks. Communicates with stakeholders, senior management and project leaders to discuss issues and resolutions and to authorize scope changes. Maintains project status and appropriate documents such as requirements, issues, and risk in the project and portfolio management tool. Monitors and Controls Projects Utilizes PM tools to manage project timelines and accuracy, ensure project resource commitments are met, and track activities and variances. Performs assessments throughout projects to identify risks and their potential impact and to develop response strategies for managing and mitigating risk factors. Using email, Word, Visio, Excel, and the project software as appropriate, interacts with project customers to verify completion dates, review milestone expectations, and to manage Information Technology Services (ITS) personnel resource schedules. Interacts with Functional Managers to manage resources and to meet project commitments and avoid delays and conflicts. Offers sponsors solutions to problems with imaginative, thorough, and practicable solutions. Closes Projects Evaluates project achievements and facilitates the “lessons learned” process to provide documented historical information for future projects. Obtains formal approvals for closing project plans to ensure deliverables met requirements and expectations. Works with the Service Desk and the Applications Manager on formal handover. Surveys customers, stakeholders, sponsors, and team members to gather input on project quality, metrics performance and recommendations for improvement. Stores documents, creates final status, finalizes project plan, and formally closes the project in the project and portfolio management tool. Project Governance Assist with implementation and improvement of yearly Project Governance process and Project Management processes Reviews project requests and works with requestor and team to get estimates. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. Preferred Qualifications Education Bachelor’s degree in related area such as Computer Science, Management Information Systems, Information Technology, Business, or related field from an accredited university. Work Experience Minimum 3+ years experience and proven ability to independently plan and manage complex projects with a technical component and with broad division or university impact. Knowledge, skills and abilities: Working knowledge of an ability to apply the Project Management Body of Knowledge (PMBOK) Demonstrated ability to work and communicate effectively with users at multiple levels of the organization Excellent communication skills including writing, speaking, facilitation, and presentations Demonstrated experience successfully working with Information Security, Systems, Networking, Service Desk and other IT departments to plan for proper system and security design and best practices during project planning, execution, and transition Demonstrated personal accountability and creative problem solving skills Demonstrated experience and commitment to providing excellent service to diverse faculty, staff, and students Demonstrated experience with effectively completing assignments, prioritizing based on strategic goals, and meeting deadlines Experience using project and portfolio management software (such as Jira/Confluence, etc.) for documentating, storing, and sharing project charter information, plans and schedules, team information, issues, risks, and communications Experience leading projects in a matrixed IT environment that involve aspects of IT Governance such as web governance, data governance, etc. Experience implementing process improvement and process automation Experience working with users, leaders, and decision makers to ensure strategic and effective decision making occurs in process and project work Demonstrated understanding and applicable experience of higher education organizational structures and mission Project Management Professional (PMP) certification Familiarity with Agile (Scrum) concepts Demonstrated knowledge of Microsoft Office products (e.g. Excel, Word, Visio etc.) Ability to effectively present process improvement ideas, alternative solutions, and workflow concepts in applicable written or presentation formats such as Context Diagrams, Use Cases, Workflow and Swim Lane Diagrams Ability to use consultative and facilitative skills to gain consensus on specific outcomes and requirements Environmental/Physical/Special The incumbent may be required to sit in an open office environment with other project team members. This is an exempt position and is not subject or eligible for overtime or compensatory time off. The incumbent may be required to work outside of their regular work schedule for special projects. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Apr 03 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Academic Technology Services Specialist SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Academic Technology Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0 FTE) Work Schedule Monday - Friday ; 8am - 5pm OR 9am - 6 pm Anticipated Hiring Range $5,834.00 - $6,250.00 Per Month ($70,008.00 - $75,000.00 Annually) Salary is commensurate with experience. Position Summary Under the supervision of the Assistant Vice President of Academic Technology and day-to-day work coordination of the AT Service Lead, the Academic Technology Services Specialist works within a learning technology service team to provide support and consultation to all campus faculty, students, and staff in their use of the campus learning management system, classrooms, and other Academic Technology services. The position engages the campus community virtually or in-person providing support via phone, email, in-person consultation, the campus ticketing system, and at times, dispatches to classrooms or other spaces requiring assistance. The position builds a knowledge of tools and their practice with campus users to assist in the effective uses and in ways that quickly resolve issues. In addition the LMS, the position supports lecture capture, audio-visual systems, web conferencing (Zoom), web-based file storage (Box), and a range of other services that meet teaching and learning needs across the University. Position Information User Support Intake, Engagement, and Resolution: - Support campus faculty, students, and staff in their use of academic technology services including the campus learning management system (Canvas), web conferencing (Zoom), and a wide range of additional tools and practices that support teaching and learning. - Provide support to classroom and instructional space technologies in their use of audio-visual and other classroom technologies. - Apply consultative and critical thinking skills to assess user needs and provide appropriate support engagement or response to facilitate resolution. - Apply customer service skills and procedures to user engagements. - Route user support calls to appropriate campus service providers. - Act as a liaison and interface between faculty, staff, and other technical teams. Training, Documentation, and Outreach: - Develop and/or conduct formal training programs, lab/equipment orientations and demonstrations, and self-guided tutorials on equipment, applications, databases, and related systems. - Write user documentation, user guides, instructor guides, training outlines, and technical training public - Develop and deliver workshops, training sessions, and user engagements on to faculty, student, or staff professional development. - Assess campus training needs and develop and coordinate plans for training delivery. Unit Service Projects and Documentation: - Collaborate as a member of a team or working group on completing projects, tasks, or other work assignments. - Work within and develop approaches for working within a Service Management system (Service Now). - Facilitate service and tool improvements by engaging within team and across units on user needs and recurring requests. - Perform post-resolution follow-ups to help requests. - Participate in projects that promote user support services within the unit and on-campus. - Conduct trainings and workshops for instructional technologies both online and in person Other duties as assigned Minimum Qualifications • To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. • The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. • Ability to apply consultative skills to assess user needs and provide appropriate support. • Knowledge of information technology systems and/or applications, including campuswide systems and multimedia environments, access procedures, networks, and/or databases. • Proficiency using standard software packages such as Microsoft (O365), Adobe, and other productivity and commonly used tools. • Proficiency using learning management systems and any range of software tools used for teaching and learning. • Knowledge of training practices demonstrated by an ability to develop and deliver training, workshops, and/or create effective user documentation. • Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions • Understanding of the college experience from a student perspective or based on employment experience. • Ability to analyze and troubleshoot system connection and interface malfunctions. • Demonstrated ability to assist others in completing work assignments including the ability to provide basic work direction and training. • Demonstrated ability to work and communicate with users to effectively identify and efficiently meet their requirements. Preferred Qualifications • Knowledge of academic technology systems and/or applications, including campus-wide systems and multimedia environments, access procedures, and related functions including learning management systems, lecture capture, student evaluation systems, web conferencing, and other applications or services that support teaching and learning. • Experience supporting faculty and students in their use of learning management systems with a strong preference for Canvas experience. • Understanding of customer service procedures and approaches. • Knowledge of copyright laws and industry standards. • Ability to work independently to solve complex issues while balancing other priorities. • Ability to work effectively as a member of a team. • Ability to delegate work projects to other staff and student assistants. • Ability to produce support documentation and training materials. • Understanding of faculty workflows for course design, development, and delivery in teaching environments. • Experience with both Windows and Mac platforms. • Experience with media and audio-visual hardware commonly used in classrooms. • Knowledge of ticketing systems, call center, telephone, and computer systems. • Experience using the ServiceNow platform for user request and incident management • Ability to perform position duties without significant supervision • Ability to apply effective communication, collaboration, teamwork, and customer service skills within a customer service and support context • Knowledge of campus-wide services and organizational units • Familiarity with higher education classroom and coursework experience Environmental/Physical/Special • Open office environment, classroom spaces, and on-campus facilities will be the venues for this position • Requires carrying or lifting equipment to conduct field-based work in offices, labs, and a range of campus locations. • Requires mobility to install, remove or relocate equipment under desks or in tight spaces. • Ability to respond to emergency critical system outages or issues on some evenings, weekends, or holidays. • Work schedule may change at times to ensure delivery of campus services, and the work-week will be adjusted accordingly. Evening and weekend shifts may be required based on operational need on a rotating basis. • Academic Technology is a service unit that supports the entire campus community. In the interest of projecting a positive image to the constituents we serve, all employees must be professionally, neatly and appropriately attired for the work to be done. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@sfsu.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: May 31 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jun 01, 2024
Working Title Academic Technology Services Specialist SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Academic Technology Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0 FTE) Work Schedule Monday - Friday ; 8am - 5pm OR 9am - 6 pm Anticipated Hiring Range $5,834.00 - $6,250.00 Per Month ($70,008.00 - $75,000.00 Annually) Salary is commensurate with experience. Position Summary Under the supervision of the Assistant Vice President of Academic Technology and day-to-day work coordination of the AT Service Lead, the Academic Technology Services Specialist works within a learning technology service team to provide support and consultation to all campus faculty, students, and staff in their use of the campus learning management system, classrooms, and other Academic Technology services. The position engages the campus community virtually or in-person providing support via phone, email, in-person consultation, the campus ticketing system, and at times, dispatches to classrooms or other spaces requiring assistance. The position builds a knowledge of tools and their practice with campus users to assist in the effective uses and in ways that quickly resolve issues. In addition the LMS, the position supports lecture capture, audio-visual systems, web conferencing (Zoom), web-based file storage (Box), and a range of other services that meet teaching and learning needs across the University. Position Information User Support Intake, Engagement, and Resolution: - Support campus faculty, students, and staff in their use of academic technology services including the campus learning management system (Canvas), web conferencing (Zoom), and a wide range of additional tools and practices that support teaching and learning. - Provide support to classroom and instructional space technologies in their use of audio-visual and other classroom technologies. - Apply consultative and critical thinking skills to assess user needs and provide appropriate support engagement or response to facilitate resolution. - Apply customer service skills and procedures to user engagements. - Route user support calls to appropriate campus service providers. - Act as a liaison and interface between faculty, staff, and other technical teams. Training, Documentation, and Outreach: - Develop and/or conduct formal training programs, lab/equipment orientations and demonstrations, and self-guided tutorials on equipment, applications, databases, and related systems. - Write user documentation, user guides, instructor guides, training outlines, and technical training public - Develop and deliver workshops, training sessions, and user engagements on to faculty, student, or staff professional development. - Assess campus training needs and develop and coordinate plans for training delivery. Unit Service Projects and Documentation: - Collaborate as a member of a team or working group on completing projects, tasks, or other work assignments. - Work within and develop approaches for working within a Service Management system (Service Now). - Facilitate service and tool improvements by engaging within team and across units on user needs and recurring requests. - Perform post-resolution follow-ups to help requests. - Participate in projects that promote user support services within the unit and on-campus. - Conduct trainings and workshops for instructional technologies both online and in person Other duties as assigned Minimum Qualifications • To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. • The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. • Ability to apply consultative skills to assess user needs and provide appropriate support. • Knowledge of information technology systems and/or applications, including campuswide systems and multimedia environments, access procedures, networks, and/or databases. • Proficiency using standard software packages such as Microsoft (O365), Adobe, and other productivity and commonly used tools. • Proficiency using learning management systems and any range of software tools used for teaching and learning. • Knowledge of training practices demonstrated by an ability to develop and deliver training, workshops, and/or create effective user documentation. • Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions • Understanding of the college experience from a student perspective or based on employment experience. • Ability to analyze and troubleshoot system connection and interface malfunctions. • Demonstrated ability to assist others in completing work assignments including the ability to provide basic work direction and training. • Demonstrated ability to work and communicate with users to effectively identify and efficiently meet their requirements. Preferred Qualifications • Knowledge of academic technology systems and/or applications, including campus-wide systems and multimedia environments, access procedures, and related functions including learning management systems, lecture capture, student evaluation systems, web conferencing, and other applications or services that support teaching and learning. • Experience supporting faculty and students in their use of learning management systems with a strong preference for Canvas experience. • Understanding of customer service procedures and approaches. • Knowledge of copyright laws and industry standards. • Ability to work independently to solve complex issues while balancing other priorities. • Ability to work effectively as a member of a team. • Ability to delegate work projects to other staff and student assistants. • Ability to produce support documentation and training materials. • Understanding of faculty workflows for course design, development, and delivery in teaching environments. • Experience with both Windows and Mac platforms. • Experience with media and audio-visual hardware commonly used in classrooms. • Knowledge of ticketing systems, call center, telephone, and computer systems. • Experience using the ServiceNow platform for user request and incident management • Ability to perform position duties without significant supervision • Ability to apply effective communication, collaboration, teamwork, and customer service skills within a customer service and support context • Knowledge of campus-wide services and organizational units • Familiarity with higher education classroom and coursework experience Environmental/Physical/Special • Open office environment, classroom spaces, and on-campus facilities will be the venues for this position • Requires carrying or lifting equipment to conduct field-based work in offices, labs, and a range of campus locations. • Requires mobility to install, remove or relocate equipment under desks or in tight spaces. • Ability to respond to emergency critical system outages or issues on some evenings, weekends, or holidays. • Work schedule may change at times to ensure delivery of campus services, and the work-week will be adjusted accordingly. Evening and weekend shifts may be required based on operational need on a rotating basis. • Academic Technology is a service unit that supports the entire campus community. In the interest of projecting a positive image to the constituents we serve, all employees must be professionally, neatly and appropriately attired for the work to be done. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@sfsu.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: May 31 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) Fullerton
800 N State College Blvd, Fullerton, CA 92831, USA
Job Title Information Technology Consultant - Career Classification Information Technology Consultant AutoReqId 539580 Department IT-Student Technology Services Sub-Division IT-Information Technology Salary Range Classification Range $4,912 - $12,124 per month (Hiring range depending on qualifications, not anticipated to exceed $6,000 - $8,000 per month) Appointment Type Temporary Time Base Full Time Work Schedule Monday - Friday, 8:00 AM - 5:00 PM; Occasional early morning, evening and/or weekend hours. About CSUF Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At Cal State Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program. Job Summary It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the Position: The Division of Information Technology (IT) strives to be a strategic, innovative, and best-in-class IT organization that provides a leading-edge technology environment for students, faculty, and staff to advance the University’s mission, vision, and goals. We seek an exceptional individual to join IT-Student Technology Services team as the Information Technology Consultant - Career (Information Technology Consultant). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness. Centrally managed by the Director of Information Technology and locally directed by the Director of TitanHealth, the Information Technology Consultant provides overall project coordination and serves as the lead of the IT department in Student Wellness, serving four integrated units in Student Wellness, including TitanMED, Counseling and Psychological Services (CAPS), TitanThrive and TitanWell. Provide system/data administration and support, user support and training, resource evaluation, and needs analysis for all areas of Student Wellness to ensure problem resolution, systems/data access, and optimal performance. Using a broad and interactive perspective, provides solutions to ongoing and emerging privacy and security concerns that combine information and ideas in new, unprecedented ways. Establishes, leads, and coordinates efforts for all Student Wellness technology projects that includes but is not limited to preparing proposals, cost estimates, and justifications for proposed systems change to meet department needs. Responsible for researching, installing, configuring, and modifying all applications at Student Wellness facilities including software programs and systems for medical services, counseling services, and utility services (lab, x-ray, pharmacy, health promotion, confidential advocacy, etc.). Develops and implements training and related materials for Student Wellness staff that maximizes their ability to utilize related functionality and features of established systems and software programs. Collaborates with on and off campus partners to ensure optimal functioning of systems and applications that meet the needs of Student Wellness. Other duties as assigned. Essential Qualifications Bachelor’s degree from an accredited four-year college or university in Computer Science, Computer Information Systems, Information Systems, Telecommunications, Engineering, Engineering Technology or a related field plus two years of relevant full-time experience or the equivalent part-time experience. Eight years of relevant full-time experience or an associate’s degree from an accredited college or university in a related field and four years of relevant full-time experience may be substituted for the previously listed education and experience requirement. Functional knowledge of the specialty area is demonstrated by an understanding and use of advanced principles and theories. Ability to integrate work related knowledge to address problems. Demonstrated competency in applying standard and non-standard technology applications and exploring and adapting to changing technology. Ability to independently apply technical judgment, recognize problems, use reasoning and logic to establish possible causes, interpret and apply theories and principles, generate alternative solutions, and implement a plan of action for the best resolution. Ability to develop solutions where precedents do not always exist. Ability to be proactive, anticipate outcomes and consequences of different approaches, and modify action plans. Demonstrated competence in interpreting and communicating information. Ability to use reflective listening skills when working with others. Ability to assist others in completing assignments and provides work direction and training to others on new skills and procedures. Ability to plan and work on shared projects. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position. Preferred Qualifications A minimum of two years of programming experience working on a college campus supporting health services using software systems such as Point and Click, Orchard, and Propharm software applications. Special Working Conditions Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator Additional Information California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017. This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas). Hiring Preference On-Campus CSUEU Employees Advertised: May 23 2024 Pacific Daylight Time Applications close: Jun 06 2024 Pacific Daylight Time Closing Date/Time:
May 24, 2024
Job Title Information Technology Consultant - Career Classification Information Technology Consultant AutoReqId 539580 Department IT-Student Technology Services Sub-Division IT-Information Technology Salary Range Classification Range $4,912 - $12,124 per month (Hiring range depending on qualifications, not anticipated to exceed $6,000 - $8,000 per month) Appointment Type Temporary Time Base Full Time Work Schedule Monday - Friday, 8:00 AM - 5:00 PM; Occasional early morning, evening and/or weekend hours. About CSUF Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At Cal State Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program. Job Summary It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the Position: The Division of Information Technology (IT) strives to be a strategic, innovative, and best-in-class IT organization that provides a leading-edge technology environment for students, faculty, and staff to advance the University’s mission, vision, and goals. We seek an exceptional individual to join IT-Student Technology Services team as the Information Technology Consultant - Career (Information Technology Consultant). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness. Centrally managed by the Director of Information Technology and locally directed by the Director of TitanHealth, the Information Technology Consultant provides overall project coordination and serves as the lead of the IT department in Student Wellness, serving four integrated units in Student Wellness, including TitanMED, Counseling and Psychological Services (CAPS), TitanThrive and TitanWell. Provide system/data administration and support, user support and training, resource evaluation, and needs analysis for all areas of Student Wellness to ensure problem resolution, systems/data access, and optimal performance. Using a broad and interactive perspective, provides solutions to ongoing and emerging privacy and security concerns that combine information and ideas in new, unprecedented ways. Establishes, leads, and coordinates efforts for all Student Wellness technology projects that includes but is not limited to preparing proposals, cost estimates, and justifications for proposed systems change to meet department needs. Responsible for researching, installing, configuring, and modifying all applications at Student Wellness facilities including software programs and systems for medical services, counseling services, and utility services (lab, x-ray, pharmacy, health promotion, confidential advocacy, etc.). Develops and implements training and related materials for Student Wellness staff that maximizes their ability to utilize related functionality and features of established systems and software programs. Collaborates with on and off campus partners to ensure optimal functioning of systems and applications that meet the needs of Student Wellness. Other duties as assigned. Essential Qualifications Bachelor’s degree from an accredited four-year college or university in Computer Science, Computer Information Systems, Information Systems, Telecommunications, Engineering, Engineering Technology or a related field plus two years of relevant full-time experience or the equivalent part-time experience. Eight years of relevant full-time experience or an associate’s degree from an accredited college or university in a related field and four years of relevant full-time experience may be substituted for the previously listed education and experience requirement. Functional knowledge of the specialty area is demonstrated by an understanding and use of advanced principles and theories. Ability to integrate work related knowledge to address problems. Demonstrated competency in applying standard and non-standard technology applications and exploring and adapting to changing technology. Ability to independently apply technical judgment, recognize problems, use reasoning and logic to establish possible causes, interpret and apply theories and principles, generate alternative solutions, and implement a plan of action for the best resolution. Ability to develop solutions where precedents do not always exist. Ability to be proactive, anticipate outcomes and consequences of different approaches, and modify action plans. Demonstrated competence in interpreting and communicating information. Ability to use reflective listening skills when working with others. Ability to assist others in completing assignments and provides work direction and training to others on new skills and procedures. Ability to plan and work on shared projects. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position. Preferred Qualifications A minimum of two years of programming experience working on a college campus supporting health services using software systems such as Point and Click, Orchard, and Propharm software applications. Special Working Conditions Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator Additional Information California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017. This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas). Hiring Preference On-Campus CSUEU Employees Advertised: May 23 2024 Pacific Daylight Time Applications close: Jun 06 2024 Pacific Daylight Time Closing Date/Time:
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information EXAM NUMBER: R8263D-R TYPE OF RECRUITMENT: Open Competitive Job Opportunity APPLICATION FILING PERIOD: August 23, 2021 at 8:00 a.m. (PT) until the needs of the service are met and is subject to closure without prior notice. The County of Los Angeles is recruiting highly motivated and career-minded individuals to fill the position of Veteran Intern, Information Technology Support. To view classification standards for the position, please click HERE . With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities, and many more. Essential Job Functions Depending on the area of assignment, duties may include, but are not limited to, the following: Assists during all phases of system analysis of new application systems and/or existing systems. Assists in interviewing end-users, performing workflow analysis, and defining project scope and objectives. Assists in the installation, configuration, maintenance, and testing of computer hardware, software, and peripheral equipment, and of networks and servers. Assists in coding, testing, and debugging application programs to create new or modify existing business applications and interfaces. Attends training sessions and staff conferences. Requirements MINIMUM REQUIREMENTS: No experience required; however, the veteran must have been discharged or released from active duty in the United States Armed Forces under honorable conditions. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. A valid DD214, Certificate of Discharge or Separation from Active Duty, is required. PHYSICAL CLASS: 2 - Light. Light physical effort which may included occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. Veteran Interns who perform moderate physical tasks as described in the Examples of Duties will be required to pass a Class 3 - Moderate physical examination. SPECIAL REQUIREMENT INFORMATION: Applicants who have been previously appointed as a Veteran Intern, Information Technology Support for more than 18 accumulative months will not be accepted. IMPORTANT NOTES: Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION . Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . Additional Information OUR ASSESSMENT PROCESS: One we have determined that you meet the requirements, we will invite you to take a multiple-choice and/or simulation assessment weighted 100% covering: Customer Focus, Learning Potential, and Responsibility. MULTIPLE-CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. Applicants must meet the Minimum Requirements and receive a passing score of 70% or higher on the multiple-choice and/or simulation assessment in order to be placed on the eligible register. Please note: Test Invitation Letters and other correspondences will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add jcheung@hr.lacounty.gov, noreply@governmentjobs.com, talentcentral@shl.com, noreply@proctoru.com, donot-reply@amcatmail.com, and info@governmentjobs.com to your email address book and to the list of approved senders to prevent email notifications from being filtered as SPAM/JUNK mail. TRANSFER OF TEST COMPONENTS: Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test scores may be transferred. TEST PREPARATION: Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you prepare for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests / . While these practice materials will help in preparing for the test, we advise you to review ALL related materials that you deem necessary. ELIGIBILITY INFORMATION: Applications will be processed on an as-received basis and those earning a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing score in the examination will be placed on the eligible register for a period of twelve (12) months following the date of promulgation. A Selective Certification may be established for various languages. Pursuant to TITLE 5 - PERSONNEL, APPENDIX 1 (Civil Service Rule 11.03) of the Los Angeles County Code, Selective Certification may be used for some positions that require special skills and/or training. BENEFIT INFORMATION: This is a temporary position. Temporary employees can qualify for a County Medical Plan and Pension Savings Plan, but are not qualified to enroll in a contributory defined benefit pension plan. Please disregard any additional Benefit Information listed in this bulletin regarding benefits for permanent employees. VACANCY INFORMATION: The eligible register resulting from this examination will be used to fill vacancies throughout Los Angeles County, as they occur. HOW TO APPLY Applications must be submitted online only. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Plan to submit your online application in advance as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Applicants must attach a copy of DD214 (Certificate of Discharge or Separation from Active Duty), or other official documents issued by the branch of service at the time of filing. If you are unable to attach the required document, you must email your document(s) to jcheung@hr.lacounty.gov within 7 calendar days from application filing. Please be sure to include the name and examination title and number on documentation. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Minimum Requirements . Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, the number of hours worked per week, description of work performed. If your application is incomplete, it will be rejected. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications. Please note some public libraries have reopened with limited access hours and may require a prior reservation to use their computers. For more information, please visit their website at https://lacountylibrary.org/reopening or contact the specific libraries directly. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. SPECIAL INFORMATION: Anti-Racism, Diversity, and Inclusion (ARDI) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Fair Chance Initiative for Hiring Ordinance (FCIHO) The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. TESTING ACCOMMODATION: If you require an accommodation to fairly compete in any part of the assessment process, let us know by contacting the Testing Accommodations Coordinator at TestingAccommodations@hr.lacounty.gov . You will be required to complete the Request for Reasonable Accommodation form as well as provide supporting documentation from a qualified professional justifying the requested accommodation(s). The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. ______________________________________________________________________________ Testing Accommodations Coordinator: TestingAccommodations@hr.lacounty.gov Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Department Contact Name: James Cheung Department Contact Phone: (213) 738-2361 Department Contact Email: jcheung@hr.lacounty.gov For detailed information, please click here Closing Date/Time: Continuous
Apr 22, 2024
Full Time
Position/Program Information EXAM NUMBER: R8263D-R TYPE OF RECRUITMENT: Open Competitive Job Opportunity APPLICATION FILING PERIOD: August 23, 2021 at 8:00 a.m. (PT) until the needs of the service are met and is subject to closure without prior notice. The County of Los Angeles is recruiting highly motivated and career-minded individuals to fill the position of Veteran Intern, Information Technology Support. To view classification standards for the position, please click HERE . With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities, and many more. Essential Job Functions Depending on the area of assignment, duties may include, but are not limited to, the following: Assists during all phases of system analysis of new application systems and/or existing systems. Assists in interviewing end-users, performing workflow analysis, and defining project scope and objectives. Assists in the installation, configuration, maintenance, and testing of computer hardware, software, and peripheral equipment, and of networks and servers. Assists in coding, testing, and debugging application programs to create new or modify existing business applications and interfaces. Attends training sessions and staff conferences. Requirements MINIMUM REQUIREMENTS: No experience required; however, the veteran must have been discharged or released from active duty in the United States Armed Forces under honorable conditions. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. A valid DD214, Certificate of Discharge or Separation from Active Duty, is required. PHYSICAL CLASS: 2 - Light. Light physical effort which may included occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. Veteran Interns who perform moderate physical tasks as described in the Examples of Duties will be required to pass a Class 3 - Moderate physical examination. SPECIAL REQUIREMENT INFORMATION: Applicants who have been previously appointed as a Veteran Intern, Information Technology Support for more than 18 accumulative months will not be accepted. IMPORTANT NOTES: Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION . Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . Additional Information OUR ASSESSMENT PROCESS: One we have determined that you meet the requirements, we will invite you to take a multiple-choice and/or simulation assessment weighted 100% covering: Customer Focus, Learning Potential, and Responsibility. MULTIPLE-CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. Applicants must meet the Minimum Requirements and receive a passing score of 70% or higher on the multiple-choice and/or simulation assessment in order to be placed on the eligible register. Please note: Test Invitation Letters and other correspondences will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add jcheung@hr.lacounty.gov, noreply@governmentjobs.com, talentcentral@shl.com, noreply@proctoru.com, donot-reply@amcatmail.com, and info@governmentjobs.com to your email address book and to the list of approved senders to prevent email notifications from being filtered as SPAM/JUNK mail. TRANSFER OF TEST COMPONENTS: Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test scores may be transferred. TEST PREPARATION: Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you prepare for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests / . While these practice materials will help in preparing for the test, we advise you to review ALL related materials that you deem necessary. ELIGIBILITY INFORMATION: Applications will be processed on an as-received basis and those earning a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing score in the examination will be placed on the eligible register for a period of twelve (12) months following the date of promulgation. A Selective Certification may be established for various languages. Pursuant to TITLE 5 - PERSONNEL, APPENDIX 1 (Civil Service Rule 11.03) of the Los Angeles County Code, Selective Certification may be used for some positions that require special skills and/or training. BENEFIT INFORMATION: This is a temporary position. Temporary employees can qualify for a County Medical Plan and Pension Savings Plan, but are not qualified to enroll in a contributory defined benefit pension plan. Please disregard any additional Benefit Information listed in this bulletin regarding benefits for permanent employees. VACANCY INFORMATION: The eligible register resulting from this examination will be used to fill vacancies throughout Los Angeles County, as they occur. HOW TO APPLY Applications must be submitted online only. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Plan to submit your online application in advance as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Applicants must attach a copy of DD214 (Certificate of Discharge or Separation from Active Duty), or other official documents issued by the branch of service at the time of filing. If you are unable to attach the required document, you must email your document(s) to jcheung@hr.lacounty.gov within 7 calendar days from application filing. Please be sure to include the name and examination title and number on documentation. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Minimum Requirements . Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, the number of hours worked per week, description of work performed. If your application is incomplete, it will be rejected. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications. Please note some public libraries have reopened with limited access hours and may require a prior reservation to use their computers. For more information, please visit their website at https://lacountylibrary.org/reopening or contact the specific libraries directly. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. SPECIAL INFORMATION: Anti-Racism, Diversity, and Inclusion (ARDI) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Fair Chance Initiative for Hiring Ordinance (FCIHO) The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. TESTING ACCOMMODATION: If you require an accommodation to fairly compete in any part of the assessment process, let us know by contacting the Testing Accommodations Coordinator at TestingAccommodations@hr.lacounty.gov . You will be required to complete the Request for Reasonable Accommodation form as well as provide supporting documentation from a qualified professional justifying the requested accommodation(s). The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. ______________________________________________________________________________ Testing Accommodations Coordinator: TestingAccommodations@hr.lacounty.gov Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Department Contact Name: James Cheung Department Contact Phone: (213) 738-2361 Department Contact Email: jcheung@hr.lacounty.gov For detailed information, please click here Closing Date/Time: Continuous
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information EXAM NUMBER R8250N-R FIRST DAY OF FILING August 18, 2021 at 8:00 a.m. (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. TYPE OF RECRUITMENT Open Competitive Job Opportunity FILING TYPE Open Continuous DEFINITION Participates in a structured on-the-job training assignment in preparation for successful progression into a specific occupational field. CLASSIFICATION STANDARDS Positions allocable to this class typically report to an assigned supervisor and/or mentor and receive both technical job training and guidance on workplace behavior, competencies, individual responsibilities, and development of occupational skill sets. Career Development Interns are assigned to assist in information technology/technical support on training assignments of typically 12 to 24 months which may vary in duration based on individual training requirements. During training, incumbents are expected to develop and demonstrate progressively increasing skills and independence of action as they gain experience and proficiency in their occupation. Career Development Intern assignments may be made on any shift in County departments having 24-hour responsibilities. Essential Job Functions In a training capacity and under supervision, participates in entry-level work in one of a variety of job assignments. These assignments may require incumbents to stand or walk much of the time, with bending, stopping, squatting, twisting, reaching, working on irregular surfaces, occasional lifting of objects weighing over 25 pounds, and frequent lifting of 10-25 pounds. Assists in the installation, maintenance, upgrade, and removal of information technology equipment such as personal computers, printers, and related devices. Assists in operating electronic computer equipment, including console, input and output devices, and off-line equipment in support of computer operations or maintenance. Assists in the development of routine computer system usage schedules and uses computer-assisted communication equipment. Process work through data entry on a computer or use computer-assisted communication equipment. Assists in the installation, maintenance, removal, or modifications of audio visual equipment. Requirements SPECIALTY REQUIREMENTS: Foster Youth Program - Current enrollment in, completion of, or current or past eligibility for the Department of Children and Family Services' Independent Living Program and/or Probation Department's Independent Living Program (ILP). County Youth Bridges Opportunity Program* - Identification as an At-Risk Youth by a County of Los Angeles authorized department, other local, State, or Federal agencies or schools; or by a bona fide non-profit organization whose mission includes fostering or enhancement of employment opportunities for at risk youth. Homeless Hiring Program* - Individuals, who are homeless or formerly homeless as verified by bona fide participating agencies through the Department of Workforce Development, Aging and Community Services (WDACS), or have a Certificate of Completion from the Department of Public Social Services' or WDACS' Los Angeles County Job Services' Job or Work Readiness Training Programs. Disability Hiring Program* - Must possess an Individuals Facing Barriers to Employment Program certificate from the State Department of Rehabilitation (DOR). In order to receive a certificate, an individual must meet the following DOR criteria: Has a physical or mental impairment or medical condition that limits one or more major life activities;Has a record of history of such impairment or disability; orIs regarded as having such an impairment or disability. (Applicants interested in obtaining the Department of Rehabilitation certification should contact Tawnya Rizzotto at 213-736-3987 or Tawnya.Rizzotto@dor.ca.gov prior to a visit to their office). Note: Some examinations may require applicants to meet specific age limitations at time of appointment. LICENSE Some positions in this classification, depending upon assignment, require possession of a valid California Class C Driver License to perform job related essential functions. Candidates offered these positions would be required to show proof of a driver license before appointment. PHYSICAL CLASS 3 - Moderate. Includes standing or walking most of the time, with bending, stooping, squatting, twisting, and reaching; includes working on irregular surfaces, occasionally lifting objects weighting over 25 pounds, and frequent lifting of 10-25 pounds. Career Development Interns who perform moderate physical tasks as described in the Essential Job Functions will be required to pass a Class 3 - Moderate physical examination. SPECIAL REQUIREMENT INFORMATION * In order to receive credit for the specialty program(s), you must attach proof of participation at the time of filing or within fifteen (15) calendar days from application submission . If you are unable to attach the required document(s), you must email to Lburton@hr.lacounty.gov . Please include the exam number and exam title. Please see below for more information: County Youth Bridges Opportunity Program - applicants will be required to upload a copy of verification of participation issued by County of Los Angeles authorized department, other local, State, or Federal Agencies or schools; or by a bona fide non-profit organization as verified by County of Los Angeles whose mission includes fostering or enhancement of employment opportunities for At-Risk Youth. Homeless Hiring Program - applicants will be required to upload a copy of verification of participation issued by a bona fide participating agencies through WDACS whose mission includes fostering or enhancement of employment opportunities for Homeless or copy of certificate of completion from the Department of Public Social Services' or WDACS' Los Angeles Job Services' Job or Work Readiness Training Programs. Disability Hiring Program - applicants will be required to upload a copy of certificate of Individuals Facing Barriers to Employment Program issued by DOR. Applicants who have been previously appointed as a Career Development Intern, Information Technology/Technical Support for more than 18 accumulative months will not be accepted. Candidates under 18 must present a work permit at the time of appointment. Incumbents in positions that require driving must be at least 18 years of age. Some positions may require applicants to meet specific age limitations at time of appointment. Additional Information EXAMINATION CONTENT This examination will consist of a multiple choice test weighted 100% covering: Learning Potential Responsibility Customer Focus Working with Information MULTIPLE CHOICE TEST IS NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19 . Applicants must meet the Specialty Requirements and receive a passing score of 70% or higher on the examination in order to be placed on the Eligible Register. Multiple choice test scores cannot be given over the telephone. TRANSFER OF TEST COMPONENTS: Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test scores may be transferred. TEST PREPARATION Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests / . ELIGIBILITY INFORMATION The names of candidates receiving a passing grade in the examination will be placed on the Eligible Register in the order of their score group for a period of twelve (12) months following the date of promulgation. Applications will be processed on an as-received basis and promulgated to the Eligible Register accordingly. VACANCY INFORMATION The resulting eligible register will be used to fill vacancies in various Departments in the County of Los Angeles as they occur. APPLICATION AND FILING INFORMATION How to Apply Applications must be submitted online only. We must receive your application from August 18, 2021 at 8:00 a.m. (PT) until needs of the service are met. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. All applications must be received before 5 p.m. (PT) on the last day of filing. Plan to submit your online application well in advance of the time & date deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Apply online by clicking on the "Apply" tab for this posting. You can also track the status of your application using this web site. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Specialty Requirements . Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. SOCIAL SECURITY NUMBER : Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES : For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD : All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. Anti-Racism, Diversity, and Inclusion (ARDI) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Fair Chance Initiative: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed . Equal Employment Opportunity: It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will follow all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. COVID-19 Vaccination All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. Testing Accommodation If you require an accommodation to fairly compete in any part of the assessment process, let us know by contacting the Testing Accommodation Coordinator at TestingAccommodations@hr.lacounty.gov . You will be required to complete the Request for Reasonable Accommodation form as well as supporting documentation from a qualified professional justifying the requested accommodation(s). The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. ______________________________________________________________________________ Testing Accommodations Coordinator: TestingAccommodations@hr.lacounty.gov Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Department Contact Name: Lowell Burton Department Contact Phone: (213) 351-2942 Department Contact Email: Lburton@hr.lacounty.gov For detailed information, please click here
Apr 22, 2024
Variable Shift
Position/Program Information EXAM NUMBER R8250N-R FIRST DAY OF FILING August 18, 2021 at 8:00 a.m. (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. TYPE OF RECRUITMENT Open Competitive Job Opportunity FILING TYPE Open Continuous DEFINITION Participates in a structured on-the-job training assignment in preparation for successful progression into a specific occupational field. CLASSIFICATION STANDARDS Positions allocable to this class typically report to an assigned supervisor and/or mentor and receive both technical job training and guidance on workplace behavior, competencies, individual responsibilities, and development of occupational skill sets. Career Development Interns are assigned to assist in information technology/technical support on training assignments of typically 12 to 24 months which may vary in duration based on individual training requirements. During training, incumbents are expected to develop and demonstrate progressively increasing skills and independence of action as they gain experience and proficiency in their occupation. Career Development Intern assignments may be made on any shift in County departments having 24-hour responsibilities. Essential Job Functions In a training capacity and under supervision, participates in entry-level work in one of a variety of job assignments. These assignments may require incumbents to stand or walk much of the time, with bending, stopping, squatting, twisting, reaching, working on irregular surfaces, occasional lifting of objects weighing over 25 pounds, and frequent lifting of 10-25 pounds. Assists in the installation, maintenance, upgrade, and removal of information technology equipment such as personal computers, printers, and related devices. Assists in operating electronic computer equipment, including console, input and output devices, and off-line equipment in support of computer operations or maintenance. Assists in the development of routine computer system usage schedules and uses computer-assisted communication equipment. Process work through data entry on a computer or use computer-assisted communication equipment. Assists in the installation, maintenance, removal, or modifications of audio visual equipment. Requirements SPECIALTY REQUIREMENTS: Foster Youth Program - Current enrollment in, completion of, or current or past eligibility for the Department of Children and Family Services' Independent Living Program and/or Probation Department's Independent Living Program (ILP). County Youth Bridges Opportunity Program* - Identification as an At-Risk Youth by a County of Los Angeles authorized department, other local, State, or Federal agencies or schools; or by a bona fide non-profit organization whose mission includes fostering or enhancement of employment opportunities for at risk youth. Homeless Hiring Program* - Individuals, who are homeless or formerly homeless as verified by bona fide participating agencies through the Department of Workforce Development, Aging and Community Services (WDACS), or have a Certificate of Completion from the Department of Public Social Services' or WDACS' Los Angeles County Job Services' Job or Work Readiness Training Programs. Disability Hiring Program* - Must possess an Individuals Facing Barriers to Employment Program certificate from the State Department of Rehabilitation (DOR). In order to receive a certificate, an individual must meet the following DOR criteria: Has a physical or mental impairment or medical condition that limits one or more major life activities;Has a record of history of such impairment or disability; orIs regarded as having such an impairment or disability. (Applicants interested in obtaining the Department of Rehabilitation certification should contact Tawnya Rizzotto at 213-736-3987 or Tawnya.Rizzotto@dor.ca.gov prior to a visit to their office). Note: Some examinations may require applicants to meet specific age limitations at time of appointment. LICENSE Some positions in this classification, depending upon assignment, require possession of a valid California Class C Driver License to perform job related essential functions. Candidates offered these positions would be required to show proof of a driver license before appointment. PHYSICAL CLASS 3 - Moderate. Includes standing or walking most of the time, with bending, stooping, squatting, twisting, and reaching; includes working on irregular surfaces, occasionally lifting objects weighting over 25 pounds, and frequent lifting of 10-25 pounds. Career Development Interns who perform moderate physical tasks as described in the Essential Job Functions will be required to pass a Class 3 - Moderate physical examination. SPECIAL REQUIREMENT INFORMATION * In order to receive credit for the specialty program(s), you must attach proof of participation at the time of filing or within fifteen (15) calendar days from application submission . If you are unable to attach the required document(s), you must email to Lburton@hr.lacounty.gov . Please include the exam number and exam title. Please see below for more information: County Youth Bridges Opportunity Program - applicants will be required to upload a copy of verification of participation issued by County of Los Angeles authorized department, other local, State, or Federal Agencies or schools; or by a bona fide non-profit organization as verified by County of Los Angeles whose mission includes fostering or enhancement of employment opportunities for At-Risk Youth. Homeless Hiring Program - applicants will be required to upload a copy of verification of participation issued by a bona fide participating agencies through WDACS whose mission includes fostering or enhancement of employment opportunities for Homeless or copy of certificate of completion from the Department of Public Social Services' or WDACS' Los Angeles Job Services' Job or Work Readiness Training Programs. Disability Hiring Program - applicants will be required to upload a copy of certificate of Individuals Facing Barriers to Employment Program issued by DOR. Applicants who have been previously appointed as a Career Development Intern, Information Technology/Technical Support for more than 18 accumulative months will not be accepted. Candidates under 18 must present a work permit at the time of appointment. Incumbents in positions that require driving must be at least 18 years of age. Some positions may require applicants to meet specific age limitations at time of appointment. Additional Information EXAMINATION CONTENT This examination will consist of a multiple choice test weighted 100% covering: Learning Potential Responsibility Customer Focus Working with Information MULTIPLE CHOICE TEST IS NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19 . Applicants must meet the Specialty Requirements and receive a passing score of 70% or higher on the examination in order to be placed on the Eligible Register. Multiple choice test scores cannot be given over the telephone. TRANSFER OF TEST COMPONENTS: Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test scores may be transferred. TEST PREPARATION Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests / . ELIGIBILITY INFORMATION The names of candidates receiving a passing grade in the examination will be placed on the Eligible Register in the order of their score group for a period of twelve (12) months following the date of promulgation. Applications will be processed on an as-received basis and promulgated to the Eligible Register accordingly. VACANCY INFORMATION The resulting eligible register will be used to fill vacancies in various Departments in the County of Los Angeles as they occur. APPLICATION AND FILING INFORMATION How to Apply Applications must be submitted online only. We must receive your application from August 18, 2021 at 8:00 a.m. (PT) until needs of the service are met. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. All applications must be received before 5 p.m. (PT) on the last day of filing. Plan to submit your online application well in advance of the time & date deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Apply online by clicking on the "Apply" tab for this posting. You can also track the status of your application using this web site. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Specialty Requirements . Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. SOCIAL SECURITY NUMBER : Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES : For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD : All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. Anti-Racism, Diversity, and Inclusion (ARDI) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Fair Chance Initiative: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed . Equal Employment Opportunity: It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will follow all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. COVID-19 Vaccination All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. Testing Accommodation If you require an accommodation to fairly compete in any part of the assessment process, let us know by contacting the Testing Accommodation Coordinator at TestingAccommodations@hr.lacounty.gov . You will be required to complete the Request for Reasonable Accommodation form as well as supporting documentation from a qualified professional justifying the requested accommodation(s). The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. ______________________________________________________________________________ Testing Accommodations Coordinator: TestingAccommodations@hr.lacounty.gov Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Department Contact Name: Lowell Burton Department Contact Phone: (213) 351-2942 Department Contact Email: Lburton@hr.lacounty.gov For detailed information, please click here
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information EXAM NUMBER C2602A TYPE OF RECRUITMENT Open Competitive Job Opportunity With more than 10 million residents, Los Angeles County has the largest population of any county in the nation. As the largest employer in Southern California, with more than 37 diverse departments and over 2,300 different job descriptions, the County offers a lifetime of opportunities and careers. Be a part of something great! We are Los Angeles County Public Works, the largest municipal Public Works agency in the nation. With more than 4,000 employees, Public Works offers over 500 different types of career opportunities that promote professional and personal growth as well as a rewarding and exciting work environment. Don't miss an opportunity to join our team! APPLICATION FILING PERIOD: We will begin accepting applications on Wednesday, May 29, 2024 at 8:00 a.m. Pacific Time (PT) ) - until the needs of the service are met and is subject to closure without prior notice. EXAM NUMBER: C-2602-A Essential Job Functions An Information Technology Security Analyst is responsible for performing a combination of the following essential job functions: Secures industrial control systems (e.g., Supervisory Control and Data Acquisition (SCADA) Security, Infrastructure, Threat Intelligence) by evaluating technical controls; developing and implementing mitigation strategies/best practices and monitoring threats in order to protect the department’s mission critical systems. Conducts audits of departmental information technology systems by leading inspections (e.g., field sites and offices), identifying potential information technology risks and vulnerabilities and by recommending remedial measures where appropriate in order to ensure the department is in compliance with all applicable County policies and standards, State and Federal laws, rules and regulations. Collaborates with the various individuals (e.g., technical teams, project managers, business users, management, vendors, business partners) by advising on the latest security policies and standards; developing remediation strategies and sharing best practices in order ensure the integrity and security of the department’s information technology infrastructure. Assesses department’s network security (e.g., firewalls, security logs, authentication servers, proxy servers) and control techniques by monitoring intrusion detection systems, firewall logs, access control lists; by investigating security incidents, reviewing security configurations periodically and by leading mitigation response with appropriate stakeholders in order ensure the integrity and security of the department’s information technology infrastructure. Conducts review of software related to information technology system security (e.g., applications, cloud, vulnerability management, firewalls) by researching, testing, and evaluating solutions (e.g., hardware, software, services) to determine if it aligns with industry best practices and County requirements in order to recommend appropriate solutions. Participates in the Countywide/Departmental Cybersecurity Incident Response Team and Cybersecurity Workgroups by assisting in the investigation of security incidents, development of appropriate security incident notification procedures, and the creation of a Disaster Recovery Plan/Business Continuity Plan in order to protect the department and County from internal and external information technology threats and vulnerabilities. Assists in developing and implementing departmental information technology security policies, standards, and procedures by analyzing information security models, conducting risk assessments, audits, and by recommending security best practices to ensure the integrity and security of the department’s information technology infrastructure. Stays current with knowledge of information technology security and applicable security, privacy and regulatory requirements (e.g., CCPA, PCI-DSS, Data Breach) by attending seminars/vendor conferences, training and webinars and reviewing information obtained from departmental memoranda, staff meetings, journals, professional publications, online media, etc. in order to keep up-to-date with information technology security trends and requirements. Assists in training users on information technology security and privacy awareness by developing and conducting training programs (e.g., online and in-person workshops) for workforce members and the public, and by disseminating information (e.g., email, newsletters, websites, security alerts) in order to promote security awareness. Requirements Selection Requirements: Graduation from an accredited college with a bachelor's degree* in Computer Science, Information Systems, or a closely related field** AND two (2) years of full-time, paid experience within the last 5 years, assisting with the implementation, management, and monitoring of IT security solutions and programs, in industrial control systems*** and at least one (1) of the denoted functional areas: Incident Response Management (IRM) Network Security Management (NSM) Physical / Environmental Security (PES) Risk Assessment Management (RAM) Server Security Management (SSM) Workstation Security Management (WSM) PHYSICAL CLASS: Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit, and some bending, stooping, or squatting. Considerable ambulation may be involved. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. SPECIAL REQUIREMENT INFORMATION: *In order to receive credit for a bachelor's degree or higher degree, you MUST attach a legible copy of your "official" diploma, "official" transcripts, or "official" letter from an accredited institution which shows the area of specialization at the time of filing (preferred), or within five (5) business days from application submission. If you are unable to attach the required documents at the time of filing, you must email to Mortega@dpw.lacounty.gov within five (5) business days from the application submission. Please ensure to indicate the examination title and number on the subject of your email. **Closely related fields include Computer Engineering; Computer Information Systems; Computer Science and Engineering; Electrical Engineering and Computer Science; Management Information Systems; and Mathematics with Computer Science. Any degree that is not specifically listed will be reviewed by an IT subject matter expert(s) to determine whether the degree qualifies. *** Experience in Industrial Control Systems involves the monitoring, design, and troubleshooting of integrated systems utilized for overseeing and managing industrial processes and infrastructure, encompassing components such as Supervisory Control and Data Acquisition (SCADA) Security, Operational Technology, or equivalent systems within industrial settings. Applications from persons with degrees from foreign universities will be accepted ONLY if evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluations Services or Association of International Credential Evaluation, Inc. If you are unable to attach required documents, you must email them to mortega@dpw.lacounty.gov within five (5) business. Please include your name, exam number, and exam title on the documents. DESIRABLE QUALIFICATIONS: Good understanding of networking concepts and protocols (e.g., Modbus, DNP3, TCP/IP, LAN, WAN, DHCP, DNS, routing protocols, etc.). Security Certification such as: Global Information Assurance Certification (GIAC), GIAC Critical Infrastructure Protection (GCIP), Global Industrial Cyber Security Professional (GICSP), GIAC Response and Industrial Defense (GRID), Certified Information Systems Security Professional (CISSP), or other comparable Security Certification. Additional Information EXAMINATION CONTENT: This examination will consist of THREE (3) parts: PART I : A multiple choice and/or simulation assessment(s), weighted at 40% , assessing: Reading Comprehension Professional Potential Achievement Coping with Uncertainty Responsibility Working to High Quality Standards Willingness to Learn Maintaining Good Working Relationships Analyzing Information Learning Quickly Generating New Ideas Using Time Efficiently Adapting to Change PART II: An evaluation of training and experience, weighted 40% , assessing Professional Technical Knowledge and Problem Solving. Applicants must meet the requirements and achieve a passing score of 70% or higher on the combined scores for Part I and II in order to proceed to Part III. PART III: A multiple choice and/or simulation assessment(s), weighted at 20% assessing Professional/Technical Knowledge in the following area: Cyber Risk covering Knowledge of Cyber Risk Management, System and Application Security, Network Security, and Security Management. MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. Candidates must achieve a passing score of 70% or higher on each weighted part of the examination in order to be placed on the eligible list/register. TESTING ACCOMMODATION: If you require an accommodation to fairly compete in any part of the assessment process, please contact Monica Ortega at Mortega@dpw.lacounty.gov . You will be required to provide supporting documentation from a qualified professional justifying the requested accommodation(s). The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. ELIGIBILITY INFORMATION: The names of candidates receiving a passing grade in the examination will be placed on the eligible register in order of their score group for a period of twelve (12) months following the date of promulgation. Applications will be processed on an as-received basis and promulgated to the eligible register accordingly. SPECIAL INFORMATION: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. VACANCY INFORMATION: The eligible register of successful candidates created from this exam will be used to fill vacancies throughout Public Works as they occur. APPLICATION AND FILING INFORMATION: Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the REQUIREMENTS . Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, and description of work performed. All information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. Important Notes: FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT . Utilizing V ERBIAGE from Class Specification and/or Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S. MAIL, FAX, OR IN PERSON WILL NOT BE ACCEPTED. Apply online by clicking on the green “Apply” button at the top right of this posting. You can also track the status of your application using this website. Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID, E-MAIL, AND PASSWORD: All applicants must file their application using their own user ID and password. Using a family member or friend’s user ID and password may erase a candidate’s original application record. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. CLICK HERE FOR ADDITIONAL EMPLOYMENT INFORMATION CONTACT INFORMATION: Department Contact Name: Monica Ortega Department Contact Phone: (626) 458-2141 Department Contact Email: Mortega@dpw.lacounty .gov ADA Coordinator Phone: (626) 458-2141 Teletype Phone: (626) 282-7829 California Relay Services: (800) 735-2922 For detailed information, please click here
May 29, 2024
Full Time
Position/Program Information EXAM NUMBER C2602A TYPE OF RECRUITMENT Open Competitive Job Opportunity With more than 10 million residents, Los Angeles County has the largest population of any county in the nation. As the largest employer in Southern California, with more than 37 diverse departments and over 2,300 different job descriptions, the County offers a lifetime of opportunities and careers. Be a part of something great! We are Los Angeles County Public Works, the largest municipal Public Works agency in the nation. With more than 4,000 employees, Public Works offers over 500 different types of career opportunities that promote professional and personal growth as well as a rewarding and exciting work environment. Don't miss an opportunity to join our team! APPLICATION FILING PERIOD: We will begin accepting applications on Wednesday, May 29, 2024 at 8:00 a.m. Pacific Time (PT) ) - until the needs of the service are met and is subject to closure without prior notice. EXAM NUMBER: C-2602-A Essential Job Functions An Information Technology Security Analyst is responsible for performing a combination of the following essential job functions: Secures industrial control systems (e.g., Supervisory Control and Data Acquisition (SCADA) Security, Infrastructure, Threat Intelligence) by evaluating technical controls; developing and implementing mitigation strategies/best practices and monitoring threats in order to protect the department’s mission critical systems. Conducts audits of departmental information technology systems by leading inspections (e.g., field sites and offices), identifying potential information technology risks and vulnerabilities and by recommending remedial measures where appropriate in order to ensure the department is in compliance with all applicable County policies and standards, State and Federal laws, rules and regulations. Collaborates with the various individuals (e.g., technical teams, project managers, business users, management, vendors, business partners) by advising on the latest security policies and standards; developing remediation strategies and sharing best practices in order ensure the integrity and security of the department’s information technology infrastructure. Assesses department’s network security (e.g., firewalls, security logs, authentication servers, proxy servers) and control techniques by monitoring intrusion detection systems, firewall logs, access control lists; by investigating security incidents, reviewing security configurations periodically and by leading mitigation response with appropriate stakeholders in order ensure the integrity and security of the department’s information technology infrastructure. Conducts review of software related to information technology system security (e.g., applications, cloud, vulnerability management, firewalls) by researching, testing, and evaluating solutions (e.g., hardware, software, services) to determine if it aligns with industry best practices and County requirements in order to recommend appropriate solutions. Participates in the Countywide/Departmental Cybersecurity Incident Response Team and Cybersecurity Workgroups by assisting in the investigation of security incidents, development of appropriate security incident notification procedures, and the creation of a Disaster Recovery Plan/Business Continuity Plan in order to protect the department and County from internal and external information technology threats and vulnerabilities. Assists in developing and implementing departmental information technology security policies, standards, and procedures by analyzing information security models, conducting risk assessments, audits, and by recommending security best practices to ensure the integrity and security of the department’s information technology infrastructure. Stays current with knowledge of information technology security and applicable security, privacy and regulatory requirements (e.g., CCPA, PCI-DSS, Data Breach) by attending seminars/vendor conferences, training and webinars and reviewing information obtained from departmental memoranda, staff meetings, journals, professional publications, online media, etc. in order to keep up-to-date with information technology security trends and requirements. Assists in training users on information technology security and privacy awareness by developing and conducting training programs (e.g., online and in-person workshops) for workforce members and the public, and by disseminating information (e.g., email, newsletters, websites, security alerts) in order to promote security awareness. Requirements Selection Requirements: Graduation from an accredited college with a bachelor's degree* in Computer Science, Information Systems, or a closely related field** AND two (2) years of full-time, paid experience within the last 5 years, assisting with the implementation, management, and monitoring of IT security solutions and programs, in industrial control systems*** and at least one (1) of the denoted functional areas: Incident Response Management (IRM) Network Security Management (NSM) Physical / Environmental Security (PES) Risk Assessment Management (RAM) Server Security Management (SSM) Workstation Security Management (WSM) PHYSICAL CLASS: Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit, and some bending, stooping, or squatting. Considerable ambulation may be involved. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. SPECIAL REQUIREMENT INFORMATION: *In order to receive credit for a bachelor's degree or higher degree, you MUST attach a legible copy of your "official" diploma, "official" transcripts, or "official" letter from an accredited institution which shows the area of specialization at the time of filing (preferred), or within five (5) business days from application submission. If you are unable to attach the required documents at the time of filing, you must email to Mortega@dpw.lacounty.gov within five (5) business days from the application submission. Please ensure to indicate the examination title and number on the subject of your email. **Closely related fields include Computer Engineering; Computer Information Systems; Computer Science and Engineering; Electrical Engineering and Computer Science; Management Information Systems; and Mathematics with Computer Science. Any degree that is not specifically listed will be reviewed by an IT subject matter expert(s) to determine whether the degree qualifies. *** Experience in Industrial Control Systems involves the monitoring, design, and troubleshooting of integrated systems utilized for overseeing and managing industrial processes and infrastructure, encompassing components such as Supervisory Control and Data Acquisition (SCADA) Security, Operational Technology, or equivalent systems within industrial settings. Applications from persons with degrees from foreign universities will be accepted ONLY if evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluations Services or Association of International Credential Evaluation, Inc. If you are unable to attach required documents, you must email them to mortega@dpw.lacounty.gov within five (5) business. Please include your name, exam number, and exam title on the documents. DESIRABLE QUALIFICATIONS: Good understanding of networking concepts and protocols (e.g., Modbus, DNP3, TCP/IP, LAN, WAN, DHCP, DNS, routing protocols, etc.). Security Certification such as: Global Information Assurance Certification (GIAC), GIAC Critical Infrastructure Protection (GCIP), Global Industrial Cyber Security Professional (GICSP), GIAC Response and Industrial Defense (GRID), Certified Information Systems Security Professional (CISSP), or other comparable Security Certification. Additional Information EXAMINATION CONTENT: This examination will consist of THREE (3) parts: PART I : A multiple choice and/or simulation assessment(s), weighted at 40% , assessing: Reading Comprehension Professional Potential Achievement Coping with Uncertainty Responsibility Working to High Quality Standards Willingness to Learn Maintaining Good Working Relationships Analyzing Information Learning Quickly Generating New Ideas Using Time Efficiently Adapting to Change PART II: An evaluation of training and experience, weighted 40% , assessing Professional Technical Knowledge and Problem Solving. Applicants must meet the requirements and achieve a passing score of 70% or higher on the combined scores for Part I and II in order to proceed to Part III. PART III: A multiple choice and/or simulation assessment(s), weighted at 20% assessing Professional/Technical Knowledge in the following area: Cyber Risk covering Knowledge of Cyber Risk Management, System and Application Security, Network Security, and Security Management. MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. Candidates must achieve a passing score of 70% or higher on each weighted part of the examination in order to be placed on the eligible list/register. TESTING ACCOMMODATION: If you require an accommodation to fairly compete in any part of the assessment process, please contact Monica Ortega at Mortega@dpw.lacounty.gov . You will be required to provide supporting documentation from a qualified professional justifying the requested accommodation(s). The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. ELIGIBILITY INFORMATION: The names of candidates receiving a passing grade in the examination will be placed on the eligible register in order of their score group for a period of twelve (12) months following the date of promulgation. Applications will be processed on an as-received basis and promulgated to the eligible register accordingly. SPECIAL INFORMATION: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. VACANCY INFORMATION: The eligible register of successful candidates created from this exam will be used to fill vacancies throughout Public Works as they occur. APPLICATION AND FILING INFORMATION: Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the REQUIREMENTS . Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, and description of work performed. All information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. Important Notes: FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT . Utilizing V ERBIAGE from Class Specification and/or Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S. MAIL, FAX, OR IN PERSON WILL NOT BE ACCEPTED. Apply online by clicking on the green “Apply” button at the top right of this posting. You can also track the status of your application using this website. Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID, E-MAIL, AND PASSWORD: All applicants must file their application using their own user ID and password. Using a family member or friend’s user ID and password may erase a candidate’s original application record. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. CLICK HERE FOR ADDITIONAL EMPLOYMENT INFORMATION CONTACT INFORMATION: Department Contact Name: Monica Ortega Department Contact Phone: (626) 458-2141 Department Contact Email: Mortega@dpw.lacounty .gov ADA Coordinator Phone: (626) 458-2141 Teletype Phone: (626) 282-7829 California Relay Services: (800) 735-2922 For detailed information, please click here
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information TYPE OF RECRUITMENT: OPEN COMPETITIVE - EMERGENCY FILING DATE: Friday, May 17, 2024 at 8:30 a.m. , Pacific Time (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. EXAM NUMBER: PH2570B-EA The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. The County of Los Angeles Department of Public Health is seeking qualified candidates to fill emergency Information Technology Specialist II vacancies related to the homelessness crisis. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Information Technology Specialist II. DEFINITION: Under managerial review, acts as a consultant, technical expert, system architect, or senior project manager in a large departmental Information Technology organization or may manage a very large and complex database environment. CLASSIFICATION STANDARDS: Positions allocable to this class provide expert technology consultation to senior management, serve as the enterprise architect for a large department, or manage large, complex enterprise or County wide IT projects. In the technology consultant role, incumbents provide expert technical consultation across a broad range of information technology disciplines. They advise management on the application of information technology to the organization's goals and strategies. In the enterprise architect role, incumbents are responsible for establishing and updating the overall systems architecture for the department, including interfaces with County agencies and external entities. They review system plans to ensure that projects conform to the established architecture. In the project management role, incumbents manage highly complex strategic enterprise IT projects. Incumbents possess expert knowledge of the information technology (IT) field and apply advanced methodologies, principles, and concepts. May also be assigned to manage the database environment of a department or a County-wide system. Essential Job Functions Serves as the principal technology expert for SAPC and provides consultation to Departmental Bureau and Program Directors in the areas of IT organizational design, strategic planning, and IT personnel requirements in support of Substance Abuse Prevention and Control (SAPC). Evaluates departmental and SAPC goals and objectives against the capability of SAPC IT infrastructure and systems to support those goals, including evaluation and optimization of systems and architecture to support critical business workflows. Interfaces with senior management to develop and implement operation plans to meet the departmental and bureau strategic and business plan goals and objectives. Stays abreast of developments in current technologies and consults on their potential application to SAPC IT systems. Responsible for the strategic and technical evaluation of the design for critical systems supporting SAPC, including the Sage electronic health record (EHR) system, and recommends implementation and upgrade projects for new systems, features and interfaces. Prepares proposals for presentation of projects to DPH leadership for approval. Engages the countywide procurement process, if necessary. Directs the creation and execution of implementation and transition plans, working with external vendors, partners, and customers, as well as internal department leadership, as needed. Establishes a training plan and organizes resources to train SAPC staff to ensure that implementation goals and objectives are achieved, and staff are current with application systems knowledge. Leads teams of specialized IT professionals in project completion. Responsible for leading, planning, organizing, and coordinating the work of multiple groups of Information Technology (IT) staff that directly support SAPC. Leads the collaboration with SAPC leadership and staff and facilitates interactions, Internal Services Department, and external vendors to complete targeted business objectives, projects, and tasks. Evaluates any gaps or deficiencies and in staff performance and develops corrective action to ensure that services for SAPC are efficient and effective. Ensures performance parameters are established to monitor success. Collaborates and negotiates with other County departments, vendors, and other entities as needed, to ensure that the needs of SAPC are being met, and that business plans are beneficial. Meets with internal and external customers and representatives, as needed, to ensure that service delivery requirements are being met. Resolves major issues that emerge with external partners, customers, etc. to ensure the best possible solution that is mutually agreed upon. Contributes to the preparation of contracts in collaboration with County Counsel and the Department’s Contracts and Grants office. Writes solicitation documents, such as Requests for Quotes, Information or Proposals (RFQ, RFI, RFP). Develops and negotiates IT Service Level Agreements (SLA) and Memorandums of Understanding (MOU) with external business managers to ensure that contractual terms and specifications are appropriate and attainable. Prepares Statements of Work (SOW), budget documents, contract review forms, and any other related documents to complete the solicitation process. Administers vendor contracts, develops change requests and approves vendor and contractor deliverables. Requirements MINIMUM REQUIREMENTS: Two (2) years of experience, within the last three (3) years, at the level of Los Angeles County's class of Information Technology Specialist I*. *Experience at the level of the Los Angeles County class of Information Technology Specialist I is defined as one who ac ts as a consultant, technical expert, systems architect, or a project manager in a departmental Information Technology organization. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Additional Information EXAMINATION CONTENT: Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment. _______________________________________________________________ Application and Filing Information HOW TO APPLY: Applications must be filed ONLINE ONLY . Applicants are required to complete and submit an online Los Angeles County Employment Application AND Supplemental Questionnaire in order to be considered for this examination. Paper applications, resumes, or any unsolicited documents will not be accepted in lieu of completing the online application and Supplemental Questionnaire. Application filing may be suspended at any time without advance notice. Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add hrexams@ph.lacounty.gov as well as noreply@governmentjobs.com, and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. Plan to submit your online application well in advance of the 5:00 p.m. PT deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Check the website for updated information at https://lacountylibrary.org . FAIR CHANCE EMPLOYER: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. DO NOT SHARE USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the in equalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Department Contact Name: Exam Analyst Department Contact Phone: (323) 659-6546 Department Contact E-mail: HRExams@ph.lacounty.gov Exam Number: PH2570B-EA California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (323) 659-6546 Teletype Phone: (800) 899-4099 Alternate Teletype Phone : (800) 897-0077 For detailed information, please click here
May 17, 2024
Full Time
Position/Program Information TYPE OF RECRUITMENT: OPEN COMPETITIVE - EMERGENCY FILING DATE: Friday, May 17, 2024 at 8:30 a.m. , Pacific Time (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. EXAM NUMBER: PH2570B-EA The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. The County of Los Angeles Department of Public Health is seeking qualified candidates to fill emergency Information Technology Specialist II vacancies related to the homelessness crisis. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Information Technology Specialist II. DEFINITION: Under managerial review, acts as a consultant, technical expert, system architect, or senior project manager in a large departmental Information Technology organization or may manage a very large and complex database environment. CLASSIFICATION STANDARDS: Positions allocable to this class provide expert technology consultation to senior management, serve as the enterprise architect for a large department, or manage large, complex enterprise or County wide IT projects. In the technology consultant role, incumbents provide expert technical consultation across a broad range of information technology disciplines. They advise management on the application of information technology to the organization's goals and strategies. In the enterprise architect role, incumbents are responsible for establishing and updating the overall systems architecture for the department, including interfaces with County agencies and external entities. They review system plans to ensure that projects conform to the established architecture. In the project management role, incumbents manage highly complex strategic enterprise IT projects. Incumbents possess expert knowledge of the information technology (IT) field and apply advanced methodologies, principles, and concepts. May also be assigned to manage the database environment of a department or a County-wide system. Essential Job Functions Serves as the principal technology expert for SAPC and provides consultation to Departmental Bureau and Program Directors in the areas of IT organizational design, strategic planning, and IT personnel requirements in support of Substance Abuse Prevention and Control (SAPC). Evaluates departmental and SAPC goals and objectives against the capability of SAPC IT infrastructure and systems to support those goals, including evaluation and optimization of systems and architecture to support critical business workflows. Interfaces with senior management to develop and implement operation plans to meet the departmental and bureau strategic and business plan goals and objectives. Stays abreast of developments in current technologies and consults on their potential application to SAPC IT systems. Responsible for the strategic and technical evaluation of the design for critical systems supporting SAPC, including the Sage electronic health record (EHR) system, and recommends implementation and upgrade projects for new systems, features and interfaces. Prepares proposals for presentation of projects to DPH leadership for approval. Engages the countywide procurement process, if necessary. Directs the creation and execution of implementation and transition plans, working with external vendors, partners, and customers, as well as internal department leadership, as needed. Establishes a training plan and organizes resources to train SAPC staff to ensure that implementation goals and objectives are achieved, and staff are current with application systems knowledge. Leads teams of specialized IT professionals in project completion. Responsible for leading, planning, organizing, and coordinating the work of multiple groups of Information Technology (IT) staff that directly support SAPC. Leads the collaboration with SAPC leadership and staff and facilitates interactions, Internal Services Department, and external vendors to complete targeted business objectives, projects, and tasks. Evaluates any gaps or deficiencies and in staff performance and develops corrective action to ensure that services for SAPC are efficient and effective. Ensures performance parameters are established to monitor success. Collaborates and negotiates with other County departments, vendors, and other entities as needed, to ensure that the needs of SAPC are being met, and that business plans are beneficial. Meets with internal and external customers and representatives, as needed, to ensure that service delivery requirements are being met. Resolves major issues that emerge with external partners, customers, etc. to ensure the best possible solution that is mutually agreed upon. Contributes to the preparation of contracts in collaboration with County Counsel and the Department’s Contracts and Grants office. Writes solicitation documents, such as Requests for Quotes, Information or Proposals (RFQ, RFI, RFP). Develops and negotiates IT Service Level Agreements (SLA) and Memorandums of Understanding (MOU) with external business managers to ensure that contractual terms and specifications are appropriate and attainable. Prepares Statements of Work (SOW), budget documents, contract review forms, and any other related documents to complete the solicitation process. Administers vendor contracts, develops change requests and approves vendor and contractor deliverables. Requirements MINIMUM REQUIREMENTS: Two (2) years of experience, within the last three (3) years, at the level of Los Angeles County's class of Information Technology Specialist I*. *Experience at the level of the Los Angeles County class of Information Technology Specialist I is defined as one who ac ts as a consultant, technical expert, systems architect, or a project manager in a departmental Information Technology organization. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Additional Information EXAMINATION CONTENT: Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment. _______________________________________________________________ Application and Filing Information HOW TO APPLY: Applications must be filed ONLINE ONLY . Applicants are required to complete and submit an online Los Angeles County Employment Application AND Supplemental Questionnaire in order to be considered for this examination. Paper applications, resumes, or any unsolicited documents will not be accepted in lieu of completing the online application and Supplemental Questionnaire. Application filing may be suspended at any time without advance notice. Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add hrexams@ph.lacounty.gov as well as noreply@governmentjobs.com, and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. Plan to submit your online application well in advance of the 5:00 p.m. PT deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Check the website for updated information at https://lacountylibrary.org . FAIR CHANCE EMPLOYER: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. DO NOT SHARE USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the in equalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Department Contact Name: Exam Analyst Department Contact Phone: (323) 659-6546 Department Contact E-mail: HRExams@ph.lacounty.gov Exam Number: PH2570B-EA California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (323) 659-6546 Teletype Phone: (800) 899-4099 Alternate Teletype Phone : (800) 897-0077 For detailed information, please click here
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Information Security Officer Administrator Level (for MPP positions only) This position is an Administrator III in the California State University Management Personnel Plan (MPP), reporting to the AVP and Chief Information Officer of Information Technology Services SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services Appointment Type At-Will Time Base Full-Time Work Schedule Monday through Friday; from 8:00 am to 5:00 pm Anticipated Hiring Range $12,915.00 - $13,500.00 Per Month ($154,980.00 - $162,000.00 Annually) Salary is commensurate with experience. Position Summary Under the general direction of the AVP and Chief Information Officer (CIO) and coordinating with the other Directors/Managers in Information Technology Services (ITS), the Director of Information Security and Information Security Officer (ISO) will coordinate and lead the Information Security Team at SF State. The incumbent will act as the SF State’s information security and privacy representative with respect to inquiries from customers, partners, and the public regarding SF State’s information security and privacy strategy; act as liaison to law enforcement agencies while pursuing the sources of network attacks and information thefts; balance security needs with the SF State’s strategic business plan, identify risk factors, and determine solutions to both; develop security and privacy policies and procedures that provide adequate business application protection without interfering with core business requirements; plan and test responses to security breaches, including the discussion of the event with customers, partners, or the public; oversee the selection, testing, configuration, deployment, and maintenance of security products; oversee a staff of employees responsible for security operations. Position Information Information Security Operation Manage an information security operational program that contains administrative, technical and physical safeguards designed to protect SF State information assets Document, and provide direction for mitigation of incidents involving SF State information assets Manage, develop and present security awareness training programs Manage incidents involving SF State information assets Facilitate and direct a campus vulnerability management program; manage and oversee the process of gathering, analyzing and assessing the current and future threat landscape, as well as providing a realistic overview of risks and threats in the enterprise environment Provide regular executive level status reports on campus breaches, incidents, compliance, and other information security metrics Work with campus leadership, Enterprise Risk Management, and legal counsel to provide primary lead activities in supporting CO and campus litigation processes, forensic activities, eDiscovery and security audits Plan, manage, and coordinate information security and privacy risk assessments; identify, track, and report issues and concerns to management; develop guidelines to ensure SF State business processes address information security and privacy risks; develop, implement and enforce information security requirements and solutions in collaboration with ITS and Chancellor’s Office Information Security Advisory Council (ISAC); lead in the development/adoption and enforcement of information security policies, procedures and standards; conduct and complete a periodic review of required regulations and reports; manage 3 rd party information security risks Serve as primary liaison with various University departments, including but not limited to Department of Public Safety, Audit and Advisory Services, Enrollment Management, Human Resources, Enterprise Risk Management, University Counsel, Dean of Students, and Fiscal Affairs; advise and train on campus-wide security related issues/processes; serve as liaison with other campus ISOs, the Chancellor's Office and outside auditors and organizations related to information security and privacy issues; facilitate campus stakeholder meetings to ensure campus alignment on information security and privacy matters Oversee and/or assist in performing on-going security monitoring of organization information systems Manage and provide technical leadership of information security projects Manage day-to-day information security operations; assist with oversight of change requests and attend change management meetings Perform other duties or special projected as assigned Information Security Strategy Manage and provide leadership in the administration of the information security and privacy program strategy and governance Identify process improvement opportunities and develop subsequent plans of action to resolve gaps with minimal management intervention Develop and document procedures to comply with applicable laws, regulations, and CSU policies governing information security and privacy protection, as well as serve as the primary point of contact and liaison for the Governance, Risk, and Compliance system Suggest and lead in the development of risk management strategies to identify and mitigate threats and vulnerabilities to information assets Lead the development of, and management of the information security plan that contains safeguards designed to protect SF State information assets Refine and develop, as necessary, new campus policies, standards and procedures governing information security and privacy protection that align with and support the SF State plan and strategy Minimum Qualifications Bachelor's degree in Information Technology or similar degree (or equivalent combination of education and experience) required; Seven to ten years in progressively responsible IT roles, including enterprise-level support, information security or related field Project management experience with demonstrated success in leading complex IT projects in non-profit/higher education environment preferred Demonstrated excellent collaborative, management, leadership, communication and presentation skills Extensive knowledge related to experience with security incident response planning and resolution Demonstrated ability to develop and communicate effective recommendations for securing information assets to executives, management, and staff Demonstrated knowledge of underlying technologies (i.e. databases, operating systems, applications, networks, security and hardware) A working knowledge of information security practices and concepts including: access controls and identity management, risk management, ISO 27001/27002 standards, security information and event management (SIEM), and security operations Extensive experience with policy development, procurement contract negotiation and information security awareness and training Must be detailed and a logical thinker with Strong problem-solving, leadership, team building, and organizational skills Ability to motivate team members Must be self-motivated and maintain positive and effective working relationships Preferred Qualifications Advanced degree is highly desirable Certifications such as Certified Information Security Manager (CISM), Certified Information Systems Security Professional (CISSP), Certified Information Technology Infrastructure Library (ITIL) Foundation are desirable Certifications such as Certified Privacy Program Manager (CIPM) or Project Management Professional (PMP) are beneficial Experience with cyber security frameworks such as ISO 27000, NIST 800 Experience with the following security or privacy compliance programs: PCI-DSS, HIPAA, GDPR, GLBA, and FERPA is desirable May need to work weekend and/or early morning / night hours for special projects or on-call Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Feb 20 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Working Title Information Security Officer Administrator Level (for MPP positions only) This position is an Administrator III in the California State University Management Personnel Plan (MPP), reporting to the AVP and Chief Information Officer of Information Technology Services SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services Appointment Type At-Will Time Base Full-Time Work Schedule Monday through Friday; from 8:00 am to 5:00 pm Anticipated Hiring Range $12,915.00 - $13,500.00 Per Month ($154,980.00 - $162,000.00 Annually) Salary is commensurate with experience. Position Summary Under the general direction of the AVP and Chief Information Officer (CIO) and coordinating with the other Directors/Managers in Information Technology Services (ITS), the Director of Information Security and Information Security Officer (ISO) will coordinate and lead the Information Security Team at SF State. The incumbent will act as the SF State’s information security and privacy representative with respect to inquiries from customers, partners, and the public regarding SF State’s information security and privacy strategy; act as liaison to law enforcement agencies while pursuing the sources of network attacks and information thefts; balance security needs with the SF State’s strategic business plan, identify risk factors, and determine solutions to both; develop security and privacy policies and procedures that provide adequate business application protection without interfering with core business requirements; plan and test responses to security breaches, including the discussion of the event with customers, partners, or the public; oversee the selection, testing, configuration, deployment, and maintenance of security products; oversee a staff of employees responsible for security operations. Position Information Information Security Operation Manage an information security operational program that contains administrative, technical and physical safeguards designed to protect SF State information assets Document, and provide direction for mitigation of incidents involving SF State information assets Manage, develop and present security awareness training programs Manage incidents involving SF State information assets Facilitate and direct a campus vulnerability management program; manage and oversee the process of gathering, analyzing and assessing the current and future threat landscape, as well as providing a realistic overview of risks and threats in the enterprise environment Provide regular executive level status reports on campus breaches, incidents, compliance, and other information security metrics Work with campus leadership, Enterprise Risk Management, and legal counsel to provide primary lead activities in supporting CO and campus litigation processes, forensic activities, eDiscovery and security audits Plan, manage, and coordinate information security and privacy risk assessments; identify, track, and report issues and concerns to management; develop guidelines to ensure SF State business processes address information security and privacy risks; develop, implement and enforce information security requirements and solutions in collaboration with ITS and Chancellor’s Office Information Security Advisory Council (ISAC); lead in the development/adoption and enforcement of information security policies, procedures and standards; conduct and complete a periodic review of required regulations and reports; manage 3 rd party information security risks Serve as primary liaison with various University departments, including but not limited to Department of Public Safety, Audit and Advisory Services, Enrollment Management, Human Resources, Enterprise Risk Management, University Counsel, Dean of Students, and Fiscal Affairs; advise and train on campus-wide security related issues/processes; serve as liaison with other campus ISOs, the Chancellor's Office and outside auditors and organizations related to information security and privacy issues; facilitate campus stakeholder meetings to ensure campus alignment on information security and privacy matters Oversee and/or assist in performing on-going security monitoring of organization information systems Manage and provide technical leadership of information security projects Manage day-to-day information security operations; assist with oversight of change requests and attend change management meetings Perform other duties or special projected as assigned Information Security Strategy Manage and provide leadership in the administration of the information security and privacy program strategy and governance Identify process improvement opportunities and develop subsequent plans of action to resolve gaps with minimal management intervention Develop and document procedures to comply with applicable laws, regulations, and CSU policies governing information security and privacy protection, as well as serve as the primary point of contact and liaison for the Governance, Risk, and Compliance system Suggest and lead in the development of risk management strategies to identify and mitigate threats and vulnerabilities to information assets Lead the development of, and management of the information security plan that contains safeguards designed to protect SF State information assets Refine and develop, as necessary, new campus policies, standards and procedures governing information security and privacy protection that align with and support the SF State plan and strategy Minimum Qualifications Bachelor's degree in Information Technology or similar degree (or equivalent combination of education and experience) required; Seven to ten years in progressively responsible IT roles, including enterprise-level support, information security or related field Project management experience with demonstrated success in leading complex IT projects in non-profit/higher education environment preferred Demonstrated excellent collaborative, management, leadership, communication and presentation skills Extensive knowledge related to experience with security incident response planning and resolution Demonstrated ability to develop and communicate effective recommendations for securing information assets to executives, management, and staff Demonstrated knowledge of underlying technologies (i.e. databases, operating systems, applications, networks, security and hardware) A working knowledge of information security practices and concepts including: access controls and identity management, risk management, ISO 27001/27002 standards, security information and event management (SIEM), and security operations Extensive experience with policy development, procurement contract negotiation and information security awareness and training Must be detailed and a logical thinker with Strong problem-solving, leadership, team building, and organizational skills Ability to motivate team members Must be self-motivated and maintain positive and effective working relationships Preferred Qualifications Advanced degree is highly desirable Certifications such as Certified Information Security Manager (CISM), Certified Information Systems Security Professional (CISSP), Certified Information Technology Infrastructure Library (ITIL) Foundation are desirable Certifications such as Certified Privacy Program Manager (CIPM) or Project Management Professional (PMP) are beneficial Experience with cyber security frameworks such as ISO 27000, NIST 800 Experience with the following security or privacy compliance programs: PCI-DSS, HIPAA, GDPR, GLBA, and FERPA is desirable May need to work weekend and/or early morning / night hours for special projects or on-call Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Feb 20 2024 Pacific Standard Time Applications close: Closing Date/Time:
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Associate Director of Service Management Administrator Level This position is an Administrator II in the California State University Management Personnel Plan (MPP), reporting to the Director of Service Management. SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services - Service Management Appointment Type At-Will Time Base Full-Time Work Schedule Monday - Friday; 8:00 am -5:00 pm Anticipated Hiring Range $9,500.00 - $10,808.00 Per Month ($114,000.00 - $129,696.00 Annually) Salary is commensurate with experience. Position Summary The incumbent is responsible for managing the daily operations of staff in the help desk, endpoint management, and service management teams. The responsibilities include assigning service tickets, network connectivity, staff management, and process improvement. This role is responsible for coordinating with University Housing to ensure that all residents have reliable and secure access to network services. In addition to coordinate with University Housing leadership to assist with the planning and implementation of their technology initiatives. The incumbent shall play an active role in guiding the ITS endpoint management function. In this capacity, the incumbent shall provide project leadership and subject matter expertise to the Endpoint Management team that administers and supports Windows and Apple systems. The incumbent shall work with the Endpoint Management team to develop and implement endpoint management infrastructure, security policies, and wide scale application and OS deployments. Position Information The Associate Director of Service Management responsibilities include: IT Service Management Planning and Innovation Work with the ITS Service Desk and Endpoint Management teams to develop strategic plans for wide scale hardware, application and OS deployments. Based on such planning, manage implementation and development products and projects, coordinating all functional and technical aspects of the implementation efforts, including coordinating change requests and service requests. Establish an environment of innovation by researching and examining current and new technology trends. Collaborate across all ITS teams including Enterprise Applications (EA), Systems, Security, and Network to develop tactical and strategic application development plans. Oversee endpoint security including the protection of sensitive data and the appropriate use of security technologies in these protections. Represent SF State in CSU-wide meetings and conferences as appropriate. Management Build appropriate training and time management activities and processes for the effective allocation of staff to tasks while also keeping current in technologies and best practices. Supporting the Systems Identity management team as related to the application support infrastructure of identity management. Coordinate the applicable service team response to Information Security Officer (ISO) initiated objectives and required or requested mitigations. Establishes goals, performance, and accountability measures to ensure staff are meeting timelines, working efficiently, and providing high levels of service delivery. Manages key vendor relationships with ITS vendors and service providers. Other Duties as Assigned Minimum Qualifications Bachelor's Degree in Business, Management Information Systems, Computing Science, or a related field. Seven to ten years in progressively responsible IT roles, including enterprise application development. Demonstrated success in managing or supervising a development team. Demonstrated success in working with collaborative IT governance bodies. Extensive experience with and working knowledge of software development methodologies, application security, and application architecture. Demonstrated ability to utilize proven implementation methodologies and project management tools. Excellent oral and written communication skills as well as excellent presentation skills. Strong problem-solving, leadership, team building, and organizational skills. Demonstrated ability to articulate complex issues, plans and concepts to diverse populations, including executive management. Preferred Qualifications Master’s Degree in Business, Management Information Systems, Computing Science, or a related field. Demonstrated success in leading complex IT projects in non-profit/Higher Education environment. Demonstrated knowledge of underlying technologies (i.e. databases, operating systems, and hardware). Experience in mobile development and support scenarios with native applications. Experience in the use of Confluence / Jira in a development organization. ITIL Certification Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Apr 09 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 10, 2024
Working Title Associate Director of Service Management Administrator Level This position is an Administrator II in the California State University Management Personnel Plan (MPP), reporting to the Director of Service Management. SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services - Service Management Appointment Type At-Will Time Base Full-Time Work Schedule Monday - Friday; 8:00 am -5:00 pm Anticipated Hiring Range $9,500.00 - $10,808.00 Per Month ($114,000.00 - $129,696.00 Annually) Salary is commensurate with experience. Position Summary The incumbent is responsible for managing the daily operations of staff in the help desk, endpoint management, and service management teams. The responsibilities include assigning service tickets, network connectivity, staff management, and process improvement. This role is responsible for coordinating with University Housing to ensure that all residents have reliable and secure access to network services. In addition to coordinate with University Housing leadership to assist with the planning and implementation of their technology initiatives. The incumbent shall play an active role in guiding the ITS endpoint management function. In this capacity, the incumbent shall provide project leadership and subject matter expertise to the Endpoint Management team that administers and supports Windows and Apple systems. The incumbent shall work with the Endpoint Management team to develop and implement endpoint management infrastructure, security policies, and wide scale application and OS deployments. Position Information The Associate Director of Service Management responsibilities include: IT Service Management Planning and Innovation Work with the ITS Service Desk and Endpoint Management teams to develop strategic plans for wide scale hardware, application and OS deployments. Based on such planning, manage implementation and development products and projects, coordinating all functional and technical aspects of the implementation efforts, including coordinating change requests and service requests. Establish an environment of innovation by researching and examining current and new technology trends. Collaborate across all ITS teams including Enterprise Applications (EA), Systems, Security, and Network to develop tactical and strategic application development plans. Oversee endpoint security including the protection of sensitive data and the appropriate use of security technologies in these protections. Represent SF State in CSU-wide meetings and conferences as appropriate. Management Build appropriate training and time management activities and processes for the effective allocation of staff to tasks while also keeping current in technologies and best practices. Supporting the Systems Identity management team as related to the application support infrastructure of identity management. Coordinate the applicable service team response to Information Security Officer (ISO) initiated objectives and required or requested mitigations. Establishes goals, performance, and accountability measures to ensure staff are meeting timelines, working efficiently, and providing high levels of service delivery. Manages key vendor relationships with ITS vendors and service providers. Other Duties as Assigned Minimum Qualifications Bachelor's Degree in Business, Management Information Systems, Computing Science, or a related field. Seven to ten years in progressively responsible IT roles, including enterprise application development. Demonstrated success in managing or supervising a development team. Demonstrated success in working with collaborative IT governance bodies. Extensive experience with and working knowledge of software development methodologies, application security, and application architecture. Demonstrated ability to utilize proven implementation methodologies and project management tools. Excellent oral and written communication skills as well as excellent presentation skills. Strong problem-solving, leadership, team building, and organizational skills. Demonstrated ability to articulate complex issues, plans and concepts to diverse populations, including executive management. Preferred Qualifications Master’s Degree in Business, Management Information Systems, Computing Science, or a related field. Demonstrated success in leading complex IT projects in non-profit/Higher Education environment. Demonstrated knowledge of underlying technologies (i.e. databases, operating systems, and hardware). Experience in mobile development and support scenarios with native applications. Experience in the use of Confluence / Jira in a development organization. ITIL Certification Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Apr 09 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Network Analyst SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services - Network Services Appointment Type This is a one-year probationary position. Time Base Full-Time Work Schedule Monday through Friday; from 8:00am to 5:00pm Anticipated Hiring Range $8,095.00 - $8,904.00 Per Month ($97,140.00 - $106,848.00 Annually) Salary is commensurate with experience. Position Summary Reporting to the Director of Network Services, the Network Analyst is responsible for hands-on support of SF State’s enterprise-wide data communications network, the underlying network infrastructure, the network hardware and the management tools which monitor these devices. The incumbent will design, install, configure, upgrade, monitor, and support multivendor network solutions. This position is responsible for supporting the network wired, wireless, and network infrastructure components. The incumbent shall interact with stakeholders in different departments across campus, throughout the CSU as well as with vendors. This position participates in CSU-wide committees on network, wireless and security topics. Position Information Network Operations Support Provide 24x7x365 support for network wired, wireless and infrastructure components (including switches, routers, wireless hardware, firewalls, and monitoring tools). Monitor network performance, resource usage, service outages, configuration changes, and error reports to provide proactive network management. Take ownership of related tickets from team's queue and perform configuration, testing, installation, maintenance, and repair of the campus network components, and follow-up with resolution. Troubleshoot and resolve network related issues in a timely manner. Work with both internal departments as well as external vendors as needed. Provide timely updates of the status. Communicate with campus community on availability and non-availability of services. Perform installation, configuration, and monitoring of campus network components. Work closely with equipment vendors and network service providers to isolate and resolve problems. Configure network firewalls to protect campus computing resources. Maintain and upgrade campus network appliances and applications by performing regular software updates in consultation with the vendors. Assist with network infrastructure installation, maintenance, and support as needed. Document, update and maintain network diagrams, and maps. Participate in CSU-wide committees that work on network and security topics. Prepare and submit network status reports as needed. Collaborate closely with the system, security, telecom, service desk and other IT teams in providing technical solutions that meet academic and administrative needs of the University. Project Management and Project Support Recommend network solutions for data communications projects based on SF State’s standards. Communicate with project team, project manager, and campus departments on project scope, deliverables, timelines, status, and risks. Prepare project proposals, reports and presentations as required. Provide recommendations and assistance for network equipment purchases, maintenance contracts, supplies and training. Network awareness, training, and compliance Maintain knowledge of SF State network standards and policies. Keep abreast of emerging technology and maintain current knowledge and understanding of network best practices to offer best solutions and protection to SF State’s systems. Participate in CSU-wide committees focusing on networks, security, and data communication related topics. Identify and implement training courses and knowledge content. Evaluate hardware and software needs for supported units and recommend available options. Serve as pilot tester for maintenance or infrastructure updates. Coordinate support activities as projects transition from development. IT Operations Participate in weekly meetings with network analysts to ensure the service levels and project timelines are met. Update the Director of Network Services on project status, service issues, staff issues and planned changes. Meet with on-campus and off-campus groups to determine network requirements for routine relocation and renovation projects. Oversee network contractors, vendors, and Student Assistants as required. Participate in regular ITS meetings. Other Duties as Assigned Other duties as required ensuring optimum information technology infrastructure and support for San Francisco State University. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills is technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgement to standard and non-standard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. Preferred Qualifications Bachelor's Degree in Computer Science, Information Technology, or a related science field from an accredited college or university, and considerable progressive experience in network operations including TCP/IP network, routers, switches, firewalls and WAPs. Five to seven (5-7) years experience in the installation, capacity planning, optimization, troubleshooting and management of large enterprise TCP/IP networks. Associate level Industry Certification in network management. At least four (4) years of progressive technical specialization and work in one of the following areas: TCP/IP network design and implementation Wireless design, architecture, hardware and implementation Dynamic routing protocols Wiring infrastructures VPNs Security systems and firewalls VoIP and QoS Wide Area Networking (WAN) protocols Professional or Expert level Industry Certification in network management. Experience with Alcatel-Lucent network hardware. Experience with Palo Alto Networks (PAN) firewalls. Experience with Aruba hardware. Experience with Cloud architecture and design as it relates to networking. Demonstrated knowledge of underlying technologies (i.e. databases, operating systems, networks, security, and hardware) preferred. Demonstrated ability to utilize proven implementation methodologies and project management tools Proven success balancing multiple priorities on regular basis Proven success managing vendors and licenses Excellent oral and written communication skills as well as excellent presentation skills Strong problem-solving, leadership, team building, and organizational skills Demonstrated ability to articulate complex issues, plans and concepts to diverse populations, including management and non-technical people. Demonstrated success in delivering technology projects from idea through to operations Demonstrated success in leading complex IT projects in non-profit/higher education environment preferred An equivalent combination of education, training and/or experience that fulfills the requirements of the position may be considered. Environmental/Physical/Special This position has a regular forty-hour work schedule; the incumbent may be required to work after hours and on weekends as needed to support special projects, to respond to network events/incidents and/or to perform scheduled maintenance. The position may be required to work a hybrid schedule (some days of the week on-site and other days remote). Occasional travel to remote sites which connect to the main campus may be required. This position will be required to take part in the regular network team on-call rotation. This position may require the ability to lift 25-50 pounds and install/de-install network or security hardware (with or without reasonable accommodation) Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Apr 18 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
Working Title Network Analyst SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services - Network Services Appointment Type This is a one-year probationary position. Time Base Full-Time Work Schedule Monday through Friday; from 8:00am to 5:00pm Anticipated Hiring Range $8,095.00 - $8,904.00 Per Month ($97,140.00 - $106,848.00 Annually) Salary is commensurate with experience. Position Summary Reporting to the Director of Network Services, the Network Analyst is responsible for hands-on support of SF State’s enterprise-wide data communications network, the underlying network infrastructure, the network hardware and the management tools which monitor these devices. The incumbent will design, install, configure, upgrade, monitor, and support multivendor network solutions. This position is responsible for supporting the network wired, wireless, and network infrastructure components. The incumbent shall interact with stakeholders in different departments across campus, throughout the CSU as well as with vendors. This position participates in CSU-wide committees on network, wireless and security topics. Position Information Network Operations Support Provide 24x7x365 support for network wired, wireless and infrastructure components (including switches, routers, wireless hardware, firewalls, and monitoring tools). Monitor network performance, resource usage, service outages, configuration changes, and error reports to provide proactive network management. Take ownership of related tickets from team's queue and perform configuration, testing, installation, maintenance, and repair of the campus network components, and follow-up with resolution. Troubleshoot and resolve network related issues in a timely manner. Work with both internal departments as well as external vendors as needed. Provide timely updates of the status. Communicate with campus community on availability and non-availability of services. Perform installation, configuration, and monitoring of campus network components. Work closely with equipment vendors and network service providers to isolate and resolve problems. Configure network firewalls to protect campus computing resources. Maintain and upgrade campus network appliances and applications by performing regular software updates in consultation with the vendors. Assist with network infrastructure installation, maintenance, and support as needed. Document, update and maintain network diagrams, and maps. Participate in CSU-wide committees that work on network and security topics. Prepare and submit network status reports as needed. Collaborate closely with the system, security, telecom, service desk and other IT teams in providing technical solutions that meet academic and administrative needs of the University. Project Management and Project Support Recommend network solutions for data communications projects based on SF State’s standards. Communicate with project team, project manager, and campus departments on project scope, deliverables, timelines, status, and risks. Prepare project proposals, reports and presentations as required. Provide recommendations and assistance for network equipment purchases, maintenance contracts, supplies and training. Network awareness, training, and compliance Maintain knowledge of SF State network standards and policies. Keep abreast of emerging technology and maintain current knowledge and understanding of network best practices to offer best solutions and protection to SF State’s systems. Participate in CSU-wide committees focusing on networks, security, and data communication related topics. Identify and implement training courses and knowledge content. Evaluate hardware and software needs for supported units and recommend available options. Serve as pilot tester for maintenance or infrastructure updates. Coordinate support activities as projects transition from development. IT Operations Participate in weekly meetings with network analysts to ensure the service levels and project timelines are met. Update the Director of Network Services on project status, service issues, staff issues and planned changes. Meet with on-campus and off-campus groups to determine network requirements for routine relocation and renovation projects. Oversee network contractors, vendors, and Student Assistants as required. Participate in regular ITS meetings. Other Duties as Assigned Other duties as required ensuring optimum information technology infrastructure and support for San Francisco State University. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills is technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgement to standard and non-standard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. Preferred Qualifications Bachelor's Degree in Computer Science, Information Technology, or a related science field from an accredited college or university, and considerable progressive experience in network operations including TCP/IP network, routers, switches, firewalls and WAPs. Five to seven (5-7) years experience in the installation, capacity planning, optimization, troubleshooting and management of large enterprise TCP/IP networks. Associate level Industry Certification in network management. At least four (4) years of progressive technical specialization and work in one of the following areas: TCP/IP network design and implementation Wireless design, architecture, hardware and implementation Dynamic routing protocols Wiring infrastructures VPNs Security systems and firewalls VoIP and QoS Wide Area Networking (WAN) protocols Professional or Expert level Industry Certification in network management. Experience with Alcatel-Lucent network hardware. Experience with Palo Alto Networks (PAN) firewalls. Experience with Aruba hardware. Experience with Cloud architecture and design as it relates to networking. Demonstrated knowledge of underlying technologies (i.e. databases, operating systems, networks, security, and hardware) preferred. Demonstrated ability to utilize proven implementation methodologies and project management tools Proven success balancing multiple priorities on regular basis Proven success managing vendors and licenses Excellent oral and written communication skills as well as excellent presentation skills Strong problem-solving, leadership, team building, and organizational skills Demonstrated ability to articulate complex issues, plans and concepts to diverse populations, including management and non-technical people. Demonstrated success in delivering technology projects from idea through to operations Demonstrated success in leading complex IT projects in non-profit/higher education environment preferred An equivalent combination of education, training and/or experience that fulfills the requirements of the position may be considered. Environmental/Physical/Special This position has a regular forty-hour work schedule; the incumbent may be required to work after hours and on weekends as needed to support special projects, to respond to network events/incidents and/or to perform scheduled maintenance. The position may be required to work a hybrid schedule (some days of the week on-site and other days remote). Occasional travel to remote sites which connect to the main campus may be required. This position will be required to take part in the regular network team on-call rotation. This position may require the ability to lift 25-50 pounds and install/de-install network or security hardware (with or without reasonable accommodation) Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Apr 18 2024 Pacific Daylight Time Applications close: Closing Date/Time:
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. The student Worker Program is designed to provide on-the-job training and experience while participants obtain their degree. We will help you to gain experience in building employment skills, establishing a professional network while continuing your education. This is temporary, part-time position, compensated on an hourly as-needed basis for up to 30 hours per week during instructional period. The Student Professional Worker, Information Technology, R2482D-R is open to the public. Don't miss your chance, we are accepting application from: July 14, 2023- Until the needs of the service are met and is subject to closure without prior notice. REBULLETIN INFORMATION: This announcement is being reposted to update the Filing period, Withhold Information, Requirement, Eligibility Information, and Supplemental Questionnaire. Essential Job Functions WHAT WILL I DO AS A STUDENT PROFESSIONAL WORKER, INFORMATION TECHNOLOGY? Performs a wide-range of technical support duties including configuration of computers, printers, and installation of equipment and applications software, simple maintenance and repair of computers and printers, and identification and resolution of computer hardware and software problems. Assists in preparing test data and test plans, system and program documentation, and in preparing and debugging detailed coding instructions. Assists in monitoring, evaluating, and debugging network systems and coordinates with ITS regarding possible changes to improve operations and efficiency. Assists in providing end user hardware and software support in a help desk environment. Assists in the development of macros, web pages, and simple modifications to existing software applications. Assists in writing computer programs and provides documentation to streamline information processing and program data analysis. Assists IT staff in the development and dissemination of newsletters, graphics, charts, forms, or handouts during training sessions. Assists in ad hoc report development. Creates, modifies, or maintains simple applications/databases for data, such as training information, budget or departmental data as needed Provides basic training to department staff on technical topics, software products, and use of utilities as need. Participates in preparing detailed coding instructions using COBOL or other higher-level computer programming languages as need. Requirements MINIMUM REQUIREMENTS: Current enrollment in an accredited four-year college with specialization in Computer Science, Information Technology, or a related field and successful completion of 60 semester units or 90 quarter units. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when need to carry out job-related essential functions Physical Expectations: 3 - Moderate: Includes standing or walking most of the time, with bending, stooping, squatting, twisting, and reaching; includes working on irregular surfaces, occasionally lifting objects weighing over 25 pounds, and frequent lifting of 10-25 pounds. How do you meet the requirements? Please provide the following three (3) documents: 1. Proof of Academic Specia lty /D eclared Major in Computer Science, Information Technology, or a related field: Acceptable proof includes official or unofficial transcripts or a verification letter which reflect academic specialty. The document must clearly indicate the major or the program that you are currently enrolled. School admittance letter will NOT be accepted. 2. Proof of Current Enrollment: Acceptable proof includes current Class Schedule confirming applicant has registered for the current or upcoming semester/quarter, letter from School Administration on school letterhead showing the current enrollment status; a student ID with photograph verifying current enrollment or a copy of the official or unofficial transcripts. Please note, School admittance letter will NOT be accepted 3. Proof of College Units Earned or Academic Status : Acceptable proof includes official or unofficial transcripts or an verification letter from your current school stating the units earned towards academic status. Please note, School admittance letter will NOT be accepted . All the required document(s) must clearly show the name of school and student's name. What would you do if you cannot attach the documents at the time of filing? Please email the document(s) to studentworkerexams@hr.lacounty.gov . Please include your full name and exam title or exam number. WITHHOLD INFORMATION : Successful candidates who do not provide proof of (1) academic specialty, (2) current enrollment, and (3) college unit earned or academic status will be withheld from the eligible list. You will have one (1) year from being placed on the list to provide the required documentation. If hired, you still need to continue to be enrolled and attend school to maintain status in the position. Additional Information OUR ASSESSMENT PROCESS: : Once we have determined that you meet the requirements, we will invite you to take multiple-choice and/or simulation assessments weighted 100% covering Navigation, Service Orientation, Issue resolution , Accurate Typing, Learning Potential, Achievement, Attentiveness and Desktop Support (Knowledge of Networking, Peripheral Components, Operating systems, Troubleshooting, and Providing Technical Support). TRANSFER OF TEST COMPONENTS: Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test scores may be transferred NOTES : MULTIPLE-CHOICE AND /OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. All notices will be sent electronically to the email address provided on the application. Multiple-choice and/or simulation assessments scores cannot be given over the telephone. APPLICANTS MUST MEET THE MINIMUM REQUIREMENTS AND MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER IN THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER. TEST PREPARATION: Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary. The online practice tests are available at https://www.shldirect.com/en-us/practice-tests . An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. TESTING ACCOMMODATION: If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation. HOW TO APPLY AND SUBMIT REQUIRED DOCUMENTATION : Applications must be submitted online only. We will begin receiving applications from July 14, 2023. All the applications must be received before 5:00 p.m. (PT) on the last day of filing. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Applicants must either upload required documents as attachments during application submission or email a copy of the required documents to studentworkerexams@hr.lacounty.gov . W HAT TO EXPECT NEXT : Candidates reporting to meet the minimum requirements will receive an assessment link. Once completed and scored, our office will review your application to verify you’ve met the requirements as stated in the job posting. Only the names of candidates whose qualifications were verified will be shared with the hiring managers. If it is determined that you do not meet the requirements, you may receive a disqualification notice even after you have achieved a passing score on the exam or been placed on the eligibility list. Applicants who successfully pass the test will be placed on the eligible register list for one year (12 months) unless withheld pending the required documentation above. Applicants may not compete in the exam more than once every 12 months. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID, EMAIL AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. ANTI-RACISM, DIVERSITY, AND INCLUSION(ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Do you have any questions? Please contact us using the following information: Exam Number: R2482D-R Testing Accommodation Coordinator Email: TestingAccommodations@hr.lacounty.gov Teletype Phone: (800) 899-4099 ( Alternate : (800) 897-0077) California Relay Services Phone: (800) 735-2922 Department Contact Name: Sophie Zhang Department Contact Phone: (213) 738-2084 Department Contact Email: studentworkerexams@hr.lacounty.gov For detailed information, please click here
Apr 22, 2024
Temporary
Position/Program Information With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. The student Worker Program is designed to provide on-the-job training and experience while participants obtain their degree. We will help you to gain experience in building employment skills, establishing a professional network while continuing your education. This is temporary, part-time position, compensated on an hourly as-needed basis for up to 30 hours per week during instructional period. The Student Professional Worker, Information Technology, R2482D-R is open to the public. Don't miss your chance, we are accepting application from: July 14, 2023- Until the needs of the service are met and is subject to closure without prior notice. REBULLETIN INFORMATION: This announcement is being reposted to update the Filing period, Withhold Information, Requirement, Eligibility Information, and Supplemental Questionnaire. Essential Job Functions WHAT WILL I DO AS A STUDENT PROFESSIONAL WORKER, INFORMATION TECHNOLOGY? Performs a wide-range of technical support duties including configuration of computers, printers, and installation of equipment and applications software, simple maintenance and repair of computers and printers, and identification and resolution of computer hardware and software problems. Assists in preparing test data and test plans, system and program documentation, and in preparing and debugging detailed coding instructions. Assists in monitoring, evaluating, and debugging network systems and coordinates with ITS regarding possible changes to improve operations and efficiency. Assists in providing end user hardware and software support in a help desk environment. Assists in the development of macros, web pages, and simple modifications to existing software applications. Assists in writing computer programs and provides documentation to streamline information processing and program data analysis. Assists IT staff in the development and dissemination of newsletters, graphics, charts, forms, or handouts during training sessions. Assists in ad hoc report development. Creates, modifies, or maintains simple applications/databases for data, such as training information, budget or departmental data as needed Provides basic training to department staff on technical topics, software products, and use of utilities as need. Participates in preparing detailed coding instructions using COBOL or other higher-level computer programming languages as need. Requirements MINIMUM REQUIREMENTS: Current enrollment in an accredited four-year college with specialization in Computer Science, Information Technology, or a related field and successful completion of 60 semester units or 90 quarter units. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when need to carry out job-related essential functions Physical Expectations: 3 - Moderate: Includes standing or walking most of the time, with bending, stooping, squatting, twisting, and reaching; includes working on irregular surfaces, occasionally lifting objects weighing over 25 pounds, and frequent lifting of 10-25 pounds. How do you meet the requirements? Please provide the following three (3) documents: 1. Proof of Academic Specia lty /D eclared Major in Computer Science, Information Technology, or a related field: Acceptable proof includes official or unofficial transcripts or a verification letter which reflect academic specialty. The document must clearly indicate the major or the program that you are currently enrolled. School admittance letter will NOT be accepted. 2. Proof of Current Enrollment: Acceptable proof includes current Class Schedule confirming applicant has registered for the current or upcoming semester/quarter, letter from School Administration on school letterhead showing the current enrollment status; a student ID with photograph verifying current enrollment or a copy of the official or unofficial transcripts. Please note, School admittance letter will NOT be accepted 3. Proof of College Units Earned or Academic Status : Acceptable proof includes official or unofficial transcripts or an verification letter from your current school stating the units earned towards academic status. Please note, School admittance letter will NOT be accepted . All the required document(s) must clearly show the name of school and student's name. What would you do if you cannot attach the documents at the time of filing? Please email the document(s) to studentworkerexams@hr.lacounty.gov . Please include your full name and exam title or exam number. WITHHOLD INFORMATION : Successful candidates who do not provide proof of (1) academic specialty, (2) current enrollment, and (3) college unit earned or academic status will be withheld from the eligible list. You will have one (1) year from being placed on the list to provide the required documentation. If hired, you still need to continue to be enrolled and attend school to maintain status in the position. Additional Information OUR ASSESSMENT PROCESS: : Once we have determined that you meet the requirements, we will invite you to take multiple-choice and/or simulation assessments weighted 100% covering Navigation, Service Orientation, Issue resolution , Accurate Typing, Learning Potential, Achievement, Attentiveness and Desktop Support (Knowledge of Networking, Peripheral Components, Operating systems, Troubleshooting, and Providing Technical Support). TRANSFER OF TEST COMPONENTS: Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test scores may be transferred NOTES : MULTIPLE-CHOICE AND /OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. All notices will be sent electronically to the email address provided on the application. Multiple-choice and/or simulation assessments scores cannot be given over the telephone. APPLICANTS MUST MEET THE MINIMUM REQUIREMENTS AND MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER IN THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER. TEST PREPARATION: Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary. The online practice tests are available at https://www.shldirect.com/en-us/practice-tests . An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. TESTING ACCOMMODATION: If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation. HOW TO APPLY AND SUBMIT REQUIRED DOCUMENTATION : Applications must be submitted online only. We will begin receiving applications from July 14, 2023. All the applications must be received before 5:00 p.m. (PT) on the last day of filing. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Applicants must either upload required documents as attachments during application submission or email a copy of the required documents to studentworkerexams@hr.lacounty.gov . W HAT TO EXPECT NEXT : Candidates reporting to meet the minimum requirements will receive an assessment link. Once completed and scored, our office will review your application to verify you’ve met the requirements as stated in the job posting. Only the names of candidates whose qualifications were verified will be shared with the hiring managers. If it is determined that you do not meet the requirements, you may receive a disqualification notice even after you have achieved a passing score on the exam or been placed on the eligibility list. Applicants who successfully pass the test will be placed on the eligible register list for one year (12 months) unless withheld pending the required documentation above. Applicants may not compete in the exam more than once every 12 months. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID, EMAIL AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. ANTI-RACISM, DIVERSITY, AND INCLUSION(ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Do you have any questions? Please contact us using the following information: Exam Number: R2482D-R Testing Accommodation Coordinator Email: TestingAccommodations@hr.lacounty.gov Teletype Phone: (800) 899-4099 ( Alternate : (800) 897-0077) California Relay Services Phone: (800) 735-2922 Department Contact Name: Sophie Zhang Department Contact Phone: (213) 738-2084 Department Contact Email: studentworkerexams@hr.lacounty.gov For detailed information, please click here
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. The student Worker Program is designed to provide on-the-job training and experience while participants obtain their degree. We will help you to gain experience in building employment skills, establishing a professional network while continuing your education. This is temporary, part-time position, compensated on an hourly as-needed basis for up to 30 hours per week during instructional period. The Student Worker, Information Technology, R2481E-R is open to the public. Don't miss your chance, we are accepting application from: July 14, 2023- Until the needs of the service are met and is subject to closure without prior notice. REBULLETIN INFORMATION: This announcement is being reposted to update the Filing period, Withhold Information, Requirement, Eligibility Information, and Supplemental Questionnaire. Essential Job Functions WHAT WILL I DO AS A STUDENT WORKER, INFORMATION TECHNOLOGY? Performs a variety of basic information technology tasks, including installing and configuring desktop software products and hardware such as personal computers, printers, and modems. Participates in the analysis, design, evaluation, testing, and implementation of computer systems. Provides customer service through help desk support and interacts directly with network users. Conducts hardware and software inventories. Assists in performing programming tasks such as program design, program coding, and testing. Assists in making simple modifications to web page contents. Assists in preparing operating documentation. Assists in conducting training sessions for staff on either a one-to-one basis, or in a group setting. Assist users in identifying and resolving network, software, and hardware problems. Assists in ad hoc report development. Requirements MINIMUM REQUIREMENTS: Current enrollment in an accredited college or community college with specialization in the Computer Sciences, Information Technology, or a related field. LICENSE: A valid California Class C Driver License or the ability to use an alternative method of transportation when needed to carry out job-related essential functions. Physical Expectations: 3 - Moderate: Includes standing or walking most of the time, with bending, stooping, squatting, twisting, and reaching; includes working on irregular surfaces, occasionally lifting objects weighing over 25 pounds, and frequent lifting of 10-25 pounds. How do you meet the requirements? Please provide the following two (2) documents: 1. Proof of Academic Specialty/Declared Major in Computer Science, Information Technology, or a related field: Acceptable proof includes official or unofficial transcripts or a verification letter which reflect academic specialty. The document must clearly indicate the major or the program that you are currently enrolled. School admittance letter will NOT be accepted. 2. Proof of Current Enrollment: Acceptable proof includes a current Class Schedule confirming applicant has registered for the current or upcoming semester/quarter, letter from School Administration on school letterhead showing the current enrollment status; a student ID with photograph verifying current enrollment or a copy of the official or unofficial transcripts. Please note, School admittance letter will NOT be accepted. All the required document(s) must clearly show the name of school and student's name. What would you do if you cannot attach the documents at the time of filing? Please email the document(s) to studentworkerexams@hr.lacounty.gov . Please include your full name and exam title or exam number. WITHHOLD INFORMATION: Successful candidates who do not provide proof of (1) academic specialty and (2) current enrollment will be withheld from the eligible list. You will have one (1) year from being placed on the list to provide the required documentation. If hired, you still need to continue to be enrolled and attend school to maintain status in the position. Additional Information OUR ASSESSMENT PROCESS : Once we have determined that you meet the requirements, we will invite you to take multiple-choice and/or simulation assessments weighted 100% covering Navigation, Service Orientation, Issue resolution , Accurate Typing, Learning Potential, Achievement, Attentiveness and Desktop Support (Knowledge of Networking, Peripheral Components, Operating systems, Troubleshooting, and Providing Technical Support). TRANSFER OF TEST COMPONENTS: Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test scores may be transferred NOTES : MULTIPLE-CHOICE AND /OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. All notices will be sent electronically to the email address provided on the application . Multiple-choice and/or simulation assessments scores cannot be given over the telephone. APPLICANTS MUST MEET THE MINIMUM REQUIREMENTS AND MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER IN THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER. TEST PREPARATION: Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary. The online practice tests are available at https://www.shldirect.com/en-us/practice-tests . An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. TESTING ACCOMMODATION: If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation. HOW TO APPLY AND SUBMIT REQUIRED DOCUMENTATION : Applications must be submitted online only. We will begin receiving applications on July 14, 2023. All applications must be received before 5:00 p.m. (PT) on the last day of filing. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Applicants must either upload required documents as attachments during application submission or email a copy of the required documents to studentworkerexams@hr.lacounty.gov . WHAT TO EXPECT NEXT : Candidates reporting to meet the minimum requirements will receive an assessment link. Once completed and scored, our office will review your application to verify you’ve met the requirements as stated in the job posting. Only the names of candidates whose qualifications were verified will be shared with the hiring managers. If it is determined that you do not meet the requirements, you may receive a disqualification notice even after you have achieved a passing score on the exam or been placed on the eligibility list. Applicants who successfully pass the test will be placed on the eligible register list for one year (12 months) unless withheld pending the required documentation above. Applicants may not compete in the exam more than once every 12 months. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID, EMAIL AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. ANTI-RACISM, DIVERSITY, AND INCLUSION(ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Do you have any questions? Please contact us using the following information: Exam Number: R2481E-R Testing Accommodation Coordinator Email: TestingAccommodations@hr.lacounty.gov Teletype Phone: (800) 899-4099 ( Alternate : (800) 897-0077) California Relay Services Phone: (800) 735-2922 Department Contact Name: Sophie Zhang Department Contact Phone: (213) 738-2084 Department Contact Email: studentworkerexams@hr.lacounty.gov For detailed information, please click here
Apr 22, 2024
Temporary
Position/Program Information With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. The student Worker Program is designed to provide on-the-job training and experience while participants obtain their degree. We will help you to gain experience in building employment skills, establishing a professional network while continuing your education. This is temporary, part-time position, compensated on an hourly as-needed basis for up to 30 hours per week during instructional period. The Student Worker, Information Technology, R2481E-R is open to the public. Don't miss your chance, we are accepting application from: July 14, 2023- Until the needs of the service are met and is subject to closure without prior notice. REBULLETIN INFORMATION: This announcement is being reposted to update the Filing period, Withhold Information, Requirement, Eligibility Information, and Supplemental Questionnaire. Essential Job Functions WHAT WILL I DO AS A STUDENT WORKER, INFORMATION TECHNOLOGY? Performs a variety of basic information technology tasks, including installing and configuring desktop software products and hardware such as personal computers, printers, and modems. Participates in the analysis, design, evaluation, testing, and implementation of computer systems. Provides customer service through help desk support and interacts directly with network users. Conducts hardware and software inventories. Assists in performing programming tasks such as program design, program coding, and testing. Assists in making simple modifications to web page contents. Assists in preparing operating documentation. Assists in conducting training sessions for staff on either a one-to-one basis, or in a group setting. Assist users in identifying and resolving network, software, and hardware problems. Assists in ad hoc report development. Requirements MINIMUM REQUIREMENTS: Current enrollment in an accredited college or community college with specialization in the Computer Sciences, Information Technology, or a related field. LICENSE: A valid California Class C Driver License or the ability to use an alternative method of transportation when needed to carry out job-related essential functions. Physical Expectations: 3 - Moderate: Includes standing or walking most of the time, with bending, stooping, squatting, twisting, and reaching; includes working on irregular surfaces, occasionally lifting objects weighing over 25 pounds, and frequent lifting of 10-25 pounds. How do you meet the requirements? Please provide the following two (2) documents: 1. Proof of Academic Specialty/Declared Major in Computer Science, Information Technology, or a related field: Acceptable proof includes official or unofficial transcripts or a verification letter which reflect academic specialty. The document must clearly indicate the major or the program that you are currently enrolled. School admittance letter will NOT be accepted. 2. Proof of Current Enrollment: Acceptable proof includes a current Class Schedule confirming applicant has registered for the current or upcoming semester/quarter, letter from School Administration on school letterhead showing the current enrollment status; a student ID with photograph verifying current enrollment or a copy of the official or unofficial transcripts. Please note, School admittance letter will NOT be accepted. All the required document(s) must clearly show the name of school and student's name. What would you do if you cannot attach the documents at the time of filing? Please email the document(s) to studentworkerexams@hr.lacounty.gov . Please include your full name and exam title or exam number. WITHHOLD INFORMATION: Successful candidates who do not provide proof of (1) academic specialty and (2) current enrollment will be withheld from the eligible list. You will have one (1) year from being placed on the list to provide the required documentation. If hired, you still need to continue to be enrolled and attend school to maintain status in the position. Additional Information OUR ASSESSMENT PROCESS : Once we have determined that you meet the requirements, we will invite you to take multiple-choice and/or simulation assessments weighted 100% covering Navigation, Service Orientation, Issue resolution , Accurate Typing, Learning Potential, Achievement, Attentiveness and Desktop Support (Knowledge of Networking, Peripheral Components, Operating systems, Troubleshooting, and Providing Technical Support). TRANSFER OF TEST COMPONENTS: Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test scores may be transferred NOTES : MULTIPLE-CHOICE AND /OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. All notices will be sent electronically to the email address provided on the application . Multiple-choice and/or simulation assessments scores cannot be given over the telephone. APPLICANTS MUST MEET THE MINIMUM REQUIREMENTS AND MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER IN THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER. TEST PREPARATION: Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary. The online practice tests are available at https://www.shldirect.com/en-us/practice-tests . An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. TESTING ACCOMMODATION: If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation. HOW TO APPLY AND SUBMIT REQUIRED DOCUMENTATION : Applications must be submitted online only. We will begin receiving applications on July 14, 2023. All applications must be received before 5:00 p.m. (PT) on the last day of filing. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Applicants must either upload required documents as attachments during application submission or email a copy of the required documents to studentworkerexams@hr.lacounty.gov . WHAT TO EXPECT NEXT : Candidates reporting to meet the minimum requirements will receive an assessment link. Once completed and scored, our office will review your application to verify you’ve met the requirements as stated in the job posting. Only the names of candidates whose qualifications were verified will be shared with the hiring managers. If it is determined that you do not meet the requirements, you may receive a disqualification notice even after you have achieved a passing score on the exam or been placed on the eligibility list. Applicants who successfully pass the test will be placed on the eligible register list for one year (12 months) unless withheld pending the required documentation above. Applicants may not compete in the exam more than once every 12 months. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID, EMAIL AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. ANTI-RACISM, DIVERSITY, AND INCLUSION(ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Do you have any questions? Please contact us using the following information: Exam Number: R2481E-R Testing Accommodation Coordinator Email: TestingAccommodations@hr.lacounty.gov Teletype Phone: (800) 899-4099 ( Alternate : (800) 897-0077) California Relay Services Phone: (800) 735-2922 Department Contact Name: Sophie Zhang Department Contact Phone: (213) 738-2084 Department Contact Email: studentworkerexams@hr.lacounty.gov For detailed information, please click here
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Instructional Designer in Academic Technology SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Academic Technology Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0 FTE) Work Schedule Monday - Friday ; 8am - 5pm OR 9am - 6 pm Hybrid schedule-3 days a week on campus/2 days a week remote Anticipated Hiring Range $6,500.00 - $6,917.00 Per Month ($78,000.00 - $83,000.00 Annually) Salary is commensurate with experience. Position Summary Under the direction of the Assistant Vice President of Academic Technology, the Instructional Designer works within a team of instructional designers to provide support on the effective uses of academic technologies in teaching, learning, and scholarship. It supports the University’s commitment to student success, academic excellence, and equity-minded use of technology in teaching and learning. The position will work with SF State instructors and others to support the redesign or creation of well-designed courses and engaging, accessible course content delivered in an effective manner using available technology and digital tools. It works within the Teaching and Learning with Technology (TLT) team and colleagues within the Academic Technology (AT) unit to provide support to faculty, academic programs, and campus-wide instructional needs. Activities include instructional design, individual and group consultation, training/workshop development and delivery, instructional materials development, and user support. In addition, this position provides technical project coordination and support for academic technology initiatives, which may include faculty development programming, online curriculum development, and assessment support, and/or campus communications and outreach. Position Information Consultation and Support: - Provide consultations with instructors, departments and colleges on sound and evidence-based teaching and learning with technology strategies, using high-impact instructional design practices to increase student success. - Manage intake of support requests, service queues, and support engagement methods. Provide timely responses to requests, ongoing feedback, and follow-ups to support a transparent customer service process. - Develop and maintain self-help materials such as support documentation, media, or other methods to support course redesign and optimizing teaching in the context of the learning management system. - Aid faculty in researching campus-based technologies or tools that align with campus standards, compliance, and meet effective teaching and learning. Program and Initiative Support: - Provide direct support to California State University initiatives including Affordable Instructional Materials, Quality Online Teaching, and Course Match. - Assist in the development and delivery of campus-based programming or initiatives that address core needs for teaching and learning with technology. - Provide an instructional design perspective to academic technology projects that support teaching and learning environments. - Participate and provide support to CEETL faculty development initiatives offered in partnership with AT or which have a significant technology component. Training, Events, and Community: - Collaborate on the development of and deliver workshops, trainings, and institutes that advance effective use of technology in teaching and learning practices or address key outreach needs. - Promote exemplary use of technology in teaching and learning through multimodal campus outreach strategies that reach all instructors (tenure/tenure track, adjunct, teaching assistants) and create broad awareness of resources. - Participate in faculty communities related to the teaching and learning with technology; participate in the development and cultivation of specific community groups or topics. - Participate in the development and delivery of events including new faculty foundations, academic retreats, recognition activities, and special topic presentations. - Working as part of an internal team, provide guidance and input on the design and development of instructional support materials, user documentation, and other products that support the use of AT services, learning technologies, and instructional design principles. Other duties as assigned Minimum Qualifications - To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. - The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills Preferred Qualifications - Advanced degree in the field of Education, Instructional Technology, or related field and/or minimum 3 years’ experience in a higher educational context, providing training, support and/or curriculum development expertise to faculty and students, or equivalent; - Understanding and ability to apply Universal Design for Learning principles (and other effective instructional design approaches) in consultations and programming. - Experience developing and/or conducting formal training programs. - Experience with the Canvas Learning Management System in the context of teaching, support, or management; additional learning technologies, instructional content platforms, and other systems utilized to support teaching and learning. - Experience developing and conducting formal faculty and student training sessions. - Knowledge of Quality Matters and other online instruction rubrics, ability to consult and guide their use with instructors, and apply them to programming. - Ability to understand, analyze, and diagnose faculty, staff, and student needs and translate these needs into instructional solutions. - Ability to instruct faculty to integrate existing and emerging instructional and interactive technologies into their courses/programs. - Knowledge of accessibility principles particularly as it pertains to instructional materials, learning technologies, and course design. - Knowledge of instructional design theories and methodologies and ability to apply them. - Ability to perform research design using statistical methodology and application resources. - Strong organizational and writing skills. - Demonstrated ability to work and communicate with users to effectively identify and efficiently meet their requirements. Environmental/Physical/Special - Open office environment, classroom spaces, and on-campus facilities will be the venues for this position. Position works in on-campus venues and operations require on-premise engagements. - Requires carrying or lifting equipment to conduct field-based work in offices, labs, and a range of campus locations. - Requires mobility to install, remove or relocate equipment under desks or in tight spaces. - Ability to respond to emergency critical system outages or issues on some evenings, weekends, or holidays. - Work schedule may change at times to ensure delivery of campus services, and the work-week will be adjusted accordingly. Evening and weekend shifts may be required based on operational need on a rotating basis. - Academic Technology is a service unit that supports the entire campus community. In the interest of projecting a positive image to the constituents we serve, all employees must be professionally, neatly and appropriately attired for the work to be done Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@sfsu.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: May 29 2024 Pacific Daylight Time Applications close: Closing Date/Time:
May 30, 2024
Working Title Instructional Designer in Academic Technology SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Academic Technology Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0 FTE) Work Schedule Monday - Friday ; 8am - 5pm OR 9am - 6 pm Hybrid schedule-3 days a week on campus/2 days a week remote Anticipated Hiring Range $6,500.00 - $6,917.00 Per Month ($78,000.00 - $83,000.00 Annually) Salary is commensurate with experience. Position Summary Under the direction of the Assistant Vice President of Academic Technology, the Instructional Designer works within a team of instructional designers to provide support on the effective uses of academic technologies in teaching, learning, and scholarship. It supports the University’s commitment to student success, academic excellence, and equity-minded use of technology in teaching and learning. The position will work with SF State instructors and others to support the redesign or creation of well-designed courses and engaging, accessible course content delivered in an effective manner using available technology and digital tools. It works within the Teaching and Learning with Technology (TLT) team and colleagues within the Academic Technology (AT) unit to provide support to faculty, academic programs, and campus-wide instructional needs. Activities include instructional design, individual and group consultation, training/workshop development and delivery, instructional materials development, and user support. In addition, this position provides technical project coordination and support for academic technology initiatives, which may include faculty development programming, online curriculum development, and assessment support, and/or campus communications and outreach. Position Information Consultation and Support: - Provide consultations with instructors, departments and colleges on sound and evidence-based teaching and learning with technology strategies, using high-impact instructional design practices to increase student success. - Manage intake of support requests, service queues, and support engagement methods. Provide timely responses to requests, ongoing feedback, and follow-ups to support a transparent customer service process. - Develop and maintain self-help materials such as support documentation, media, or other methods to support course redesign and optimizing teaching in the context of the learning management system. - Aid faculty in researching campus-based technologies or tools that align with campus standards, compliance, and meet effective teaching and learning. Program and Initiative Support: - Provide direct support to California State University initiatives including Affordable Instructional Materials, Quality Online Teaching, and Course Match. - Assist in the development and delivery of campus-based programming or initiatives that address core needs for teaching and learning with technology. - Provide an instructional design perspective to academic technology projects that support teaching and learning environments. - Participate and provide support to CEETL faculty development initiatives offered in partnership with AT or which have a significant technology component. Training, Events, and Community: - Collaborate on the development of and deliver workshops, trainings, and institutes that advance effective use of technology in teaching and learning practices or address key outreach needs. - Promote exemplary use of technology in teaching and learning through multimodal campus outreach strategies that reach all instructors (tenure/tenure track, adjunct, teaching assistants) and create broad awareness of resources. - Participate in faculty communities related to the teaching and learning with technology; participate in the development and cultivation of specific community groups or topics. - Participate in the development and delivery of events including new faculty foundations, academic retreats, recognition activities, and special topic presentations. - Working as part of an internal team, provide guidance and input on the design and development of instructional support materials, user documentation, and other products that support the use of AT services, learning technologies, and instructional design principles. Other duties as assigned Minimum Qualifications - To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. - The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills Preferred Qualifications - Advanced degree in the field of Education, Instructional Technology, or related field and/or minimum 3 years’ experience in a higher educational context, providing training, support and/or curriculum development expertise to faculty and students, or equivalent; - Understanding and ability to apply Universal Design for Learning principles (and other effective instructional design approaches) in consultations and programming. - Experience developing and/or conducting formal training programs. - Experience with the Canvas Learning Management System in the context of teaching, support, or management; additional learning technologies, instructional content platforms, and other systems utilized to support teaching and learning. - Experience developing and conducting formal faculty and student training sessions. - Knowledge of Quality Matters and other online instruction rubrics, ability to consult and guide their use with instructors, and apply them to programming. - Ability to understand, analyze, and diagnose faculty, staff, and student needs and translate these needs into instructional solutions. - Ability to instruct faculty to integrate existing and emerging instructional and interactive technologies into their courses/programs. - Knowledge of accessibility principles particularly as it pertains to instructional materials, learning technologies, and course design. - Knowledge of instructional design theories and methodologies and ability to apply them. - Ability to perform research design using statistical methodology and application resources. - Strong organizational and writing skills. - Demonstrated ability to work and communicate with users to effectively identify and efficiently meet their requirements. Environmental/Physical/Special - Open office environment, classroom spaces, and on-campus facilities will be the venues for this position. Position works in on-campus venues and operations require on-premise engagements. - Requires carrying or lifting equipment to conduct field-based work in offices, labs, and a range of campus locations. - Requires mobility to install, remove or relocate equipment under desks or in tight spaces. - Ability to respond to emergency critical system outages or issues on some evenings, weekends, or holidays. - Work schedule may change at times to ensure delivery of campus services, and the work-week will be adjusted accordingly. Evening and weekend shifts may be required based on operational need on a rotating basis. - Academic Technology is a service unit that supports the entire campus community. In the interest of projecting a positive image to the constituents we serve, all employees must be professionally, neatly and appropriately attired for the work to be done Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@sfsu.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: May 29 2024 Pacific Daylight Time Applications close: Closing Date/Time:
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. Open Competitive Job Opportunity Exam Number : Y2594D-R Ready to join the County team? We are accepting applications starting Wednesday, September 1, 2021 at 8:00 AM (PT). This recruitment will remain open until the needs of the service are met and is subject to closure without notice. Apply to this posting and join our ever-growing and diverse workforce. We're seeking individuals that can: Lead highly specialized, integrated, complex information systems analysis to design, test, integrate, and implement one or more of the following Electronic Health Records (EHR) components: Registration, Admitting, Discharge, Transfer, (R/ADT) and Enterprise Master Patient Index (EMPI); Patient Acuity; Patient Scheduling; Nurse Scheduling; Time capture; training; clinical applications; or ancillary services applications such as lab, radiology, and pharmacy. Provides technical leadership in IT strategic planning, business automation planning, and business process improvements. Check Out Our Outstanding Benefits! Click here to see a list of employee benefits. Essential Job Functions Identifies user, functional, and technical requirements for information systems by conducting user interviews; performing workflow analysis; performing data analysis; identifying patterns in system and/or user errors; identifying roles and access privileges; testing the functionality of modules, components, and/or entire information systems; creating, reviewing and updating training materials; identifying and resolving potential problems, and assisting in the implementation and conversion project plans for new information systems and/or enhancements. Leads highly specialized complex information system analysis for an integrated system which includes designing, testing, training, IT project management, and implementation of various EHR modules including but not limited to: Registration, Scheduling, Lab, Radiology, and Pharmacy by conducting workflow data analysis, data mapping and integration sessions to support and enhance the enterprise electronic health record system that will provide patient care in a safe and efficient manner. Documents process flows and standardizes existing and future process flow improvements by conducting data collection and meetings with the subject matter experts to gain full understanding of system usability. Acts as a technical liaison between various stakeholders of information systems (e.g., users, departmental leaders, project managers, vendors, programmers) by serving as the point of contact with respect to information system-related projects and functions; providing and receiving information; and conveying the needs, requirements, and technical information of the parties involved to facilitate and/or interpret communication between various stakeholders. Coordinates information systems projects by collaborating with stakeholders of information systems (e.g., users, departmental leaders, project managers, vendors, programmers); monitoring progress on various assignments related to the project(s); providing management with status updates; using appropriate methods to ensure the completion and successful implementation, integration, transition, and/or efficiency of new information systems and/or information system enhancements. Monitors vendor performance by reviewing Statement of Works (SOWs), tracking project timelines, and reporting status to management. Provides orientation and/or technical training to various users by teaching functions, procedures, and processes of the electronic health record (EHR) system to provide individuals with the necessary information to operate, maintain, and/or support information systems. Supervises several subordinate Information Systems Analysts by performing a full range of administrative and supervisory tasks, which includes advising, motivating, training, supporting, coaching, mentoring, and disciplining employees; delegating assignments to subordinate staff; monitoring, reviewing, and evaluating employees’ work products and performance; monitoring adherence to project plans and delivery schedules; and conducting staff meetings to ensure that quality service is delivered in a timely and productive manner, supports business goals and objectives, and complies with countywide and departmental policies and procedures. Supervises a technical team by providing technical guidance and oversight on routine to complex projects, assignments, and issues related to information systems analysis and makes decisions in the absence of other supervisory staff (equivalent level classification) as needed. Requirements SELECTION REQUIREMENTS: Option I: Graduation from an accredited* institution with a bachelor's degree in Computer Science, Information Technology, or a related field, AND four (4) years within the last six (6) years of progressively more responsible,** full-time experience in a centralized healthcare related information technology organization*** with knowledge and experience in healthcare related systems**** at a medium-to-large public or private healthcare organization***** performing information systems analysis and design for complex systems.****** Option II: Two (2) years within the last three (3) years of experience at the level of Los Angeles County's class of Senior Information Systems Analyst******* with knowledge and experience in healthcare related systems**** in a centralized healthcare related information technology organization.*** Option III: Five (5) years within the last six (6) years of progressively responsible,** full-time experience in a centralized healthcare related information technology organization*** with knowledge and experience in healthcare related systems**** at a medium-to-large public or private healthcare organization***** performing information systems analysis and design for complex systems.****** License: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Class: 2-Light. Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. Special Requirement Information: * In order to receive credit for a Bachelor's or higher degree, you mu st provide at the time of filing or within seven (7) calendar days from the last day of filing a legible copy of your official diploma/transcripts/letter from an accredited institution that shows the area of specialization. If you are unable to attach the required documents, you must email them to jmacam @hr.lacounty.gov. Please include exam number and exam title in your email. Applications received without proof of the required degree(s) will not be considered as meeting the stated requirements under Option I. For more information regarding education, please see the Employment Information document on the LA County Jobs website. **Progressively responsible experience is defined as is a significant increase in the complexity and the scope of responsibility. *** Centralized healthcare related IT organization is defined as a unit or department that provides comprehensive IT services such as analysis, design, acquisition, development, implementation, maintenance, and/or support of information systems, under the direction or guidance of the organization’s Chief IT official in a healthcare related IT organization . ****Healthcare related systems includes: Registration, Admitting, Discharge, Transfer (R/ADT), Patient Scheduling (PS), Training, clinical applications, ancillary services applications such as lab, radiology, and pharmacy; performing information systems analysis, design, development, testing, implementation, and maintenance of large complex enterprise application (clinic and/or financial) systems. *****Medium to large healthcare organization is defined as a healthcare organization with more than one site and/or more than one set of clinical services and a hospital, such as a hospital or Ambulatory Care Network. ******Complex systems is defined as having experience in more than one healthcare functional solution (i.e., registration, scheduling, lab, rad, pharmacy, OR, ambulatory, practice management, maternal-fetal, ED, urgent care, cardiology, Behavioral Health, Rehab, Health Information Exchange, revenue cycle, HIM, population health, care management) *******Experience at the level of the Los Angeles County's class of Senior Information Systems Analyst is defined as, responsible for and provides specialized information systems analysis, including the definition of user requirements, feasibility studies, design, program specifications, testing, and implementation. For a complete description of the class specification, please click on the title hyperlink. APPLICANTS MUST MEET THE SELECTION REQUIREMENTS AT THE TIME OF FILING. NO WITHHOLD IS ALLOWED FOR THIS EXAMINATION. Desirable Qualifications: Certification* from the Project Management Institute (PMI) as a Project Management Professional (PMP). Experience in support of EHR/EMR (Electronic Medical Record) modules/applications. Experience in leading one or more technical teams completing the EHR/EMR implementation support such as the Cerner Millennium System. Experience in Enterprise Master Patient Index (EMPI) related systems. Additional Information Our Assessment Process: Once we determine that you meet the requirements, we will invite you to participate in the following two (2) parts: Part 1: M ultiple-choice and/or simulation assessments weighted at 50% measuring Deductive Reasoning, Deciding and Initiating Action, Working with People, Persuading and Influencing, Planning and Organizing, and Delivering Results and Meeting Customer Expectations. Applicant may be invited to participate in both Part I and II. However, only those that achieve a passing score of 70% or higher in Part I, will have Part II scored. Part 2: M ultiple-choice and/or simulation assessments weighted at 50% measuring three Professional/Technical Knowledge areas: Project Management, covering the following topics: Project Communications Management, Project Cost Management, Project Human Resource Management, Project Management Characteristics, Project Management Methodologies, Project Procurement Management, Project Quality Management, Project Risk Management, Project Scope Management, Project Stakeholder Management and Project Time Management. ITIL (Information Technology Infrastructure Library), covering the following topics: Knowledge of Capacity Management, Change Management, and Problem Management. Software Business Analysis, covering the following topics: Business Process, Diagramming and Modeling, Documentation, Joint Application Development, Methodologies and Tools, Project Development, Requirements Gathering, System Design and User Interface. THE MULTIPLE-CHOICE AND/OR SIMULATION ASSESSMENT(S) IS NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. Applicants must meet the requirements and achieve a passing score of 70% or higher on each part of the examination in order to be placed on the eligible register. Multiple choice and/or simulation assessment(s) scores cannot be given over the phone. For additional exam information, click here . Anti-Racism, Diversity, and Inclusion (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Fair Chance Initiative: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed . COVID-19 Vaccination All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. Testing Accommodation If you require an accommodation to fairly compete in any part of the assessment process, let us know by contacting the Testing Accommodation Coordinator at TestingAccommodations@hr.lacounty.gov . You will be required to complete the Request for Reasonable Accommodation form as well as supporting documentation from a qualified professional justifying the requested accommodation(s). The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. If you have additional questions regarding this job bulletin, please contact us at the following information: ADA Coordinator Email: TestingAccommodations@hr.lacounty.gov ADA Coordinator Phone: 213-738-2084 Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Department Contact Name: Janice Macam Department Contact Email: jmacam@hr.lacounty.gov. Department Contact Phone: (213) 738-3579 For detailed information, please click here Closing Date/Time: Continuous
Apr 22, 2024
Full Time
Position/Program Information With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. Open Competitive Job Opportunity Exam Number : Y2594D-R Ready to join the County team? We are accepting applications starting Wednesday, September 1, 2021 at 8:00 AM (PT). This recruitment will remain open until the needs of the service are met and is subject to closure without notice. Apply to this posting and join our ever-growing and diverse workforce. We're seeking individuals that can: Lead highly specialized, integrated, complex information systems analysis to design, test, integrate, and implement one or more of the following Electronic Health Records (EHR) components: Registration, Admitting, Discharge, Transfer, (R/ADT) and Enterprise Master Patient Index (EMPI); Patient Acuity; Patient Scheduling; Nurse Scheduling; Time capture; training; clinical applications; or ancillary services applications such as lab, radiology, and pharmacy. Provides technical leadership in IT strategic planning, business automation planning, and business process improvements. Check Out Our Outstanding Benefits! Click here to see a list of employee benefits. Essential Job Functions Identifies user, functional, and technical requirements for information systems by conducting user interviews; performing workflow analysis; performing data analysis; identifying patterns in system and/or user errors; identifying roles and access privileges; testing the functionality of modules, components, and/or entire information systems; creating, reviewing and updating training materials; identifying and resolving potential problems, and assisting in the implementation and conversion project plans for new information systems and/or enhancements. Leads highly specialized complex information system analysis for an integrated system which includes designing, testing, training, IT project management, and implementation of various EHR modules including but not limited to: Registration, Scheduling, Lab, Radiology, and Pharmacy by conducting workflow data analysis, data mapping and integration sessions to support and enhance the enterprise electronic health record system that will provide patient care in a safe and efficient manner. Documents process flows and standardizes existing and future process flow improvements by conducting data collection and meetings with the subject matter experts to gain full understanding of system usability. Acts as a technical liaison between various stakeholders of information systems (e.g., users, departmental leaders, project managers, vendors, programmers) by serving as the point of contact with respect to information system-related projects and functions; providing and receiving information; and conveying the needs, requirements, and technical information of the parties involved to facilitate and/or interpret communication between various stakeholders. Coordinates information systems projects by collaborating with stakeholders of information systems (e.g., users, departmental leaders, project managers, vendors, programmers); monitoring progress on various assignments related to the project(s); providing management with status updates; using appropriate methods to ensure the completion and successful implementation, integration, transition, and/or efficiency of new information systems and/or information system enhancements. Monitors vendor performance by reviewing Statement of Works (SOWs), tracking project timelines, and reporting status to management. Provides orientation and/or technical training to various users by teaching functions, procedures, and processes of the electronic health record (EHR) system to provide individuals with the necessary information to operate, maintain, and/or support information systems. Supervises several subordinate Information Systems Analysts by performing a full range of administrative and supervisory tasks, which includes advising, motivating, training, supporting, coaching, mentoring, and disciplining employees; delegating assignments to subordinate staff; monitoring, reviewing, and evaluating employees’ work products and performance; monitoring adherence to project plans and delivery schedules; and conducting staff meetings to ensure that quality service is delivered in a timely and productive manner, supports business goals and objectives, and complies with countywide and departmental policies and procedures. Supervises a technical team by providing technical guidance and oversight on routine to complex projects, assignments, and issues related to information systems analysis and makes decisions in the absence of other supervisory staff (equivalent level classification) as needed. Requirements SELECTION REQUIREMENTS: Option I: Graduation from an accredited* institution with a bachelor's degree in Computer Science, Information Technology, or a related field, AND four (4) years within the last six (6) years of progressively more responsible,** full-time experience in a centralized healthcare related information technology organization*** with knowledge and experience in healthcare related systems**** at a medium-to-large public or private healthcare organization***** performing information systems analysis and design for complex systems.****** Option II: Two (2) years within the last three (3) years of experience at the level of Los Angeles County's class of Senior Information Systems Analyst******* with knowledge and experience in healthcare related systems**** in a centralized healthcare related information technology organization.*** Option III: Five (5) years within the last six (6) years of progressively responsible,** full-time experience in a centralized healthcare related information technology organization*** with knowledge and experience in healthcare related systems**** at a medium-to-large public or private healthcare organization***** performing information systems analysis and design for complex systems.****** License: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Class: 2-Light. Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. Special Requirement Information: * In order to receive credit for a Bachelor's or higher degree, you mu st provide at the time of filing or within seven (7) calendar days from the last day of filing a legible copy of your official diploma/transcripts/letter from an accredited institution that shows the area of specialization. If you are unable to attach the required documents, you must email them to jmacam @hr.lacounty.gov. Please include exam number and exam title in your email. Applications received without proof of the required degree(s) will not be considered as meeting the stated requirements under Option I. For more information regarding education, please see the Employment Information document on the LA County Jobs website. **Progressively responsible experience is defined as is a significant increase in the complexity and the scope of responsibility. *** Centralized healthcare related IT organization is defined as a unit or department that provides comprehensive IT services such as analysis, design, acquisition, development, implementation, maintenance, and/or support of information systems, under the direction or guidance of the organization’s Chief IT official in a healthcare related IT organization . ****Healthcare related systems includes: Registration, Admitting, Discharge, Transfer (R/ADT), Patient Scheduling (PS), Training, clinical applications, ancillary services applications such as lab, radiology, and pharmacy; performing information systems analysis, design, development, testing, implementation, and maintenance of large complex enterprise application (clinic and/or financial) systems. *****Medium to large healthcare organization is defined as a healthcare organization with more than one site and/or more than one set of clinical services and a hospital, such as a hospital or Ambulatory Care Network. ******Complex systems is defined as having experience in more than one healthcare functional solution (i.e., registration, scheduling, lab, rad, pharmacy, OR, ambulatory, practice management, maternal-fetal, ED, urgent care, cardiology, Behavioral Health, Rehab, Health Information Exchange, revenue cycle, HIM, population health, care management) *******Experience at the level of the Los Angeles County's class of Senior Information Systems Analyst is defined as, responsible for and provides specialized information systems analysis, including the definition of user requirements, feasibility studies, design, program specifications, testing, and implementation. For a complete description of the class specification, please click on the title hyperlink. APPLICANTS MUST MEET THE SELECTION REQUIREMENTS AT THE TIME OF FILING. NO WITHHOLD IS ALLOWED FOR THIS EXAMINATION. Desirable Qualifications: Certification* from the Project Management Institute (PMI) as a Project Management Professional (PMP). Experience in support of EHR/EMR (Electronic Medical Record) modules/applications. Experience in leading one or more technical teams completing the EHR/EMR implementation support such as the Cerner Millennium System. Experience in Enterprise Master Patient Index (EMPI) related systems. Additional Information Our Assessment Process: Once we determine that you meet the requirements, we will invite you to participate in the following two (2) parts: Part 1: M ultiple-choice and/or simulation assessments weighted at 50% measuring Deductive Reasoning, Deciding and Initiating Action, Working with People, Persuading and Influencing, Planning and Organizing, and Delivering Results and Meeting Customer Expectations. Applicant may be invited to participate in both Part I and II. However, only those that achieve a passing score of 70% or higher in Part I, will have Part II scored. Part 2: M ultiple-choice and/or simulation assessments weighted at 50% measuring three Professional/Technical Knowledge areas: Project Management, covering the following topics: Project Communications Management, Project Cost Management, Project Human Resource Management, Project Management Characteristics, Project Management Methodologies, Project Procurement Management, Project Quality Management, Project Risk Management, Project Scope Management, Project Stakeholder Management and Project Time Management. ITIL (Information Technology Infrastructure Library), covering the following topics: Knowledge of Capacity Management, Change Management, and Problem Management. Software Business Analysis, covering the following topics: Business Process, Diagramming and Modeling, Documentation, Joint Application Development, Methodologies and Tools, Project Development, Requirements Gathering, System Design and User Interface. THE MULTIPLE-CHOICE AND/OR SIMULATION ASSESSMENT(S) IS NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. Applicants must meet the requirements and achieve a passing score of 70% or higher on each part of the examination in order to be placed on the eligible register. Multiple choice and/or simulation assessment(s) scores cannot be given over the phone. For additional exam information, click here . Anti-Racism, Diversity, and Inclusion (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Fair Chance Initiative: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed . COVID-19 Vaccination All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. Testing Accommodation If you require an accommodation to fairly compete in any part of the assessment process, let us know by contacting the Testing Accommodation Coordinator at TestingAccommodations@hr.lacounty.gov . You will be required to complete the Request for Reasonable Accommodation form as well as supporting documentation from a qualified professional justifying the requested accommodation(s). The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. If you have additional questions regarding this job bulletin, please contact us at the following information: ADA Coordinator Email: TestingAccommodations@hr.lacounty.gov ADA Coordinator Phone: 213-738-2084 Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Department Contact Name: Janice Macam Department Contact Email: jmacam@hr.lacounty.gov. Department Contact Phone: (213) 738-3579 For detailed information, please click here Closing Date/Time: Continuous
San Diego State University
5500 Campanile Drive, San Diego, CA 92182, USA
Position Summary Under the general supervision of the Dean, the Assistant to the Dean performs both specialized and general duties related to the overall administrative operations of the College of Engineering and understands and applies a wide array of University and College policies for the benefit of the Dean's Office and College as a whole. As such, the Assistant to the Dean responds to inquiries, interprets policies and gives direction on university procedures on the Dean's behalf. In addition, the Assistant to the Dean is responsible for numerous special projects that are critical to the operations and marketing of the College of Engineering. The Assistant to the Dean must have the ability to handle multiple work priorities and be accountable for their results, use independent judgment, make decisions, interpret and apply a wide range of policies and procedures, follow standard procedures and practices and determine appropriate solutions to a wide range of administrative problems related to the day-to-day operations of the College. The Assistant to the Dean also provides direct, confidential support to the Dean which requires researching, analyzing, and presenting information to the Dean and/or on the Dean's behalf; assuring that deadlines are met by the Dean's Office and Departments; and maintaining the Dean’s complex calendar. This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The Dean's Office in the College of Engineering is responsible for all administrative and managerial functions of the College, which include overseeing the operations of the College's four (4) departments, which have a total of (8) academic programs, coordinating work of the College's committees, managing budgetary and financial matters, providing faculty and staff support, working with other University departments to integrate College of Engineering functions, providing student services, supporting the College's outreach and research efforts, and managing the development activities for the benefit of the College and its students. The Dean's Office administers these programs with four (4) administrators and a student services professional: the Dean, Associate Dean for Graduate Studies & Research, Associate Dean for Undergraduate Studies, Assistant Dean of Student Affairs, and Director of the MESA Engineering Program. ln addition, the Dean's Office has a staff of (7) which includes an Assistant to the Dean, two (2) Administrative Analyst Specialists, an Administrative Coordinator, a Student Affairs Coordinator, Center for Student Success in Engineering Coordinator, and an Internship Coordinator. There are also three (3) Information Technology support personnel: an Operating Systems Analyst and two (2) Information Technology Consultants. For more information regarding the College of Engineering, click here . Education and Experience Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Key Qualifications Experience working in a higher education environment. Experience serving in an administrative support/executive assistant position to a high-level leadership role such as department head, director, dean, vice-president, etc. Proficiency with MS Office Suite and Google Suite. Working knowledge of graphic design, layout, photo editing and website support is preferred. Strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles. Bachelor's degree is preferred. A minimum of 3 years of executive-level administrative support experience is preferred. Compensation and Benefits Starting salary upon appointment is not expected to exceed $4,696 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $3,865 - $6,336 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on May 9, 2024. To receive full consideration, apply by May 8, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Tina Deesen at tdeesen@sdsu.edu . Advertised: Apr 25 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 26, 2024
Position Summary Under the general supervision of the Dean, the Assistant to the Dean performs both specialized and general duties related to the overall administrative operations of the College of Engineering and understands and applies a wide array of University and College policies for the benefit of the Dean's Office and College as a whole. As such, the Assistant to the Dean responds to inquiries, interprets policies and gives direction on university procedures on the Dean's behalf. In addition, the Assistant to the Dean is responsible for numerous special projects that are critical to the operations and marketing of the College of Engineering. The Assistant to the Dean must have the ability to handle multiple work priorities and be accountable for their results, use independent judgment, make decisions, interpret and apply a wide range of policies and procedures, follow standard procedures and practices and determine appropriate solutions to a wide range of administrative problems related to the day-to-day operations of the College. The Assistant to the Dean also provides direct, confidential support to the Dean which requires researching, analyzing, and presenting information to the Dean and/or on the Dean's behalf; assuring that deadlines are met by the Dean's Office and Departments; and maintaining the Dean’s complex calendar. This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The Dean's Office in the College of Engineering is responsible for all administrative and managerial functions of the College, which include overseeing the operations of the College's four (4) departments, which have a total of (8) academic programs, coordinating work of the College's committees, managing budgetary and financial matters, providing faculty and staff support, working with other University departments to integrate College of Engineering functions, providing student services, supporting the College's outreach and research efforts, and managing the development activities for the benefit of the College and its students. The Dean's Office administers these programs with four (4) administrators and a student services professional: the Dean, Associate Dean for Graduate Studies & Research, Associate Dean for Undergraduate Studies, Assistant Dean of Student Affairs, and Director of the MESA Engineering Program. ln addition, the Dean's Office has a staff of (7) which includes an Assistant to the Dean, two (2) Administrative Analyst Specialists, an Administrative Coordinator, a Student Affairs Coordinator, Center for Student Success in Engineering Coordinator, and an Internship Coordinator. There are also three (3) Information Technology support personnel: an Operating Systems Analyst and two (2) Information Technology Consultants. For more information regarding the College of Engineering, click here . Education and Experience Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Key Qualifications Experience working in a higher education environment. Experience serving in an administrative support/executive assistant position to a high-level leadership role such as department head, director, dean, vice-president, etc. Proficiency with MS Office Suite and Google Suite. Working knowledge of graphic design, layout, photo editing and website support is preferred. Strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles. Bachelor's degree is preferred. A minimum of 3 years of executive-level administrative support experience is preferred. Compensation and Benefits Starting salary upon appointment is not expected to exceed $4,696 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $3,865 - $6,336 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on May 9, 2024. To receive full consideration, apply by May 8, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Tina Deesen at tdeesen@sdsu.edu . Advertised: Apr 25 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) LA
5151 State University Drive, Los Angeles, CA 90032, USA
Job No: 538016; 04/17/2024 Online Programs Sr. Designer and Coordinator Information Technology Consultant III - Expert Center for Effective Teaching and Learning (CETL) Salary Range : $7,020 - $13,594/Monthly (Budgeted Hiring Salary Range: $7,020 - $7,770/Monthly) Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; exempt classification. Essential Functions : Cal State LA's Center for Effective Teaching and Learning (CETL) creates and provides programming on teaching best practices including the use of academic technology in face-to-face, hybrid, and online learning environments. The Center's major projects include: designing, building, coordinating, and facilitating professional learning for faculty on effective teaching and effective use of academic technology ( e.g., teaching with AI, career engaged teaching); coordinating state-side, campus-wide on line and hybrid course development; developing extended education on line programs and certificates through the College of Professional and Global Education (PaGE); supporting cross-institutional alliances between the CSU and UC systems (e.g., UCSF Amend Program). Reporting to CETL's Executive Director, the Sr. Designer/Coordinator will work in a fast-paced team environment. They will serve as an instructional design team lead and help oversee programming and course redesign operations. The Sr. Designer/Coordinator will function as the project manager of the following areas: design, develop, and launch a fully online Prison Guard Certificate Program and Prison Guard B.A. in partnership with the college of PaGE and UCSF Amend; strategically design and develop extended education online programs at Cal State LA in partnership with the PaGE; architect new and innovative online program offerings not currently available in the online learning marketplace (e.g., flexible degree paths, stackable certificates); coordinate with a team of faculty subject matter experts, the Director of Programs and Workforce Development at the College of PaGE, and other instructional support professionals to lead the design and implementation of any proposed self-support on line programs and/or certificates, ensuring exceptional learner experiences to outside-of-campus audiences; provide day-to-day operational oversight of the campus Online Course Development Program (OCDP), which supports the development of 100 hybrid/online courses each year; collaborate closely with faculty and college leadership teams to align online and hybrid course content with program objectives, accreditation standards, and best practices in online education; provide day-to-day operational oversight of online quality assurance efforts, including Quality Matters course reviews and course certifications; develop novel, professional learning opportunities for lecturers, tenure-track, and tenured faculty, addressing pressing issues facing higher education teaching and learning related to online learning; design and create short and long form programming, offered live in-person/online, or asynchronously. Project management duties include developing/maintaining project plans and sharing progress reports to keep stakeholders informed. The incumbent also develops modular instructional design elements and processes for their assigned programs (e.g., templates, training resources, samples/examples). The Sr. Designer/Coordinator also provides faculty drop-in support to faculty clients, and provide training, support, and resources to faculty and staff on the effective use of instructional technologies and best practices in teaching and learning in CETL's Virtual Support. Required Qualifications & Experience : Bachelor's degree from an accredited four-year college or university in instructional design, instructional technology, communications, computer science, information systems, or closely related field. At least five years of experience in instructional design and training, at a higher education institution. Experience with software applications such as Adobe Create Suite, Microsoft Office, Camtasia, Captivate, and/or articulate to create training and/or instructional content. Experience using a variety of educational technology tools ( e.g., screen capture, webcasting, file storage, on line collaboration, student response systems, survey tools, ePortfolios, etc.) to support teaching and learning. Experience redesigning courses from a face-to-face format to the hybrid and/or fully online format. Demonstrated knowledge of learning management systems (LMS). Demonstrated knowledge of instructional design principles, instructional development models, and adult learning theory. Strong troubleshooting, problem-solving, and writing skills. Strong oral communication skills. Must possess excellent customer service skills and strong presentation skills. Excellent interpersonal/intercultural skills working with a diverse group of faculty, staff, students, and administrators. Excellent organizational and time management skills. Demonstrated ability to write, develop, and publish training guides; support documentation, online tutorials, and/or video- or web-based training materials. Ability to train and oversee student employees. Ability to work independently with minimal supervision. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Master's or advanced degree in instructional design, instructional technology, communications, computer science, information systems, or closely related field. Demonstrated project management skill leading professional learning program. Experience building and facilitating the development of academic programs online. Experience overseeing course redesign programs and working with faculty in their development of hybrid/blended and/or fully online courses or programs. Experience with assessment of instructional materials, courses, and programs using various evaluation methods, including learner analytics. Experience teaching expert adults, particularly higher education faculty. Experience supporting users with an LMS. Experience in the development of quality online course content and appropriate uses of academic technologies. Demonstrated knowledge of universal design principles and accessibility standards (e.g., Section 508). Familiarity with the Quality Matters (QM) rubric and/or completion of QM training workshops. Closing Date : Review of applications will begin on 5/1/2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Apr 17 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 18, 2024
Job No: 538016; 04/17/2024 Online Programs Sr. Designer and Coordinator Information Technology Consultant III - Expert Center for Effective Teaching and Learning (CETL) Salary Range : $7,020 - $13,594/Monthly (Budgeted Hiring Salary Range: $7,020 - $7,770/Monthly) Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; exempt classification. Essential Functions : Cal State LA's Center for Effective Teaching and Learning (CETL) creates and provides programming on teaching best practices including the use of academic technology in face-to-face, hybrid, and online learning environments. The Center's major projects include: designing, building, coordinating, and facilitating professional learning for faculty on effective teaching and effective use of academic technology ( e.g., teaching with AI, career engaged teaching); coordinating state-side, campus-wide on line and hybrid course development; developing extended education on line programs and certificates through the College of Professional and Global Education (PaGE); supporting cross-institutional alliances between the CSU and UC systems (e.g., UCSF Amend Program). Reporting to CETL's Executive Director, the Sr. Designer/Coordinator will work in a fast-paced team environment. They will serve as an instructional design team lead and help oversee programming and course redesign operations. The Sr. Designer/Coordinator will function as the project manager of the following areas: design, develop, and launch a fully online Prison Guard Certificate Program and Prison Guard B.A. in partnership with the college of PaGE and UCSF Amend; strategically design and develop extended education online programs at Cal State LA in partnership with the PaGE; architect new and innovative online program offerings not currently available in the online learning marketplace (e.g., flexible degree paths, stackable certificates); coordinate with a team of faculty subject matter experts, the Director of Programs and Workforce Development at the College of PaGE, and other instructional support professionals to lead the design and implementation of any proposed self-support on line programs and/or certificates, ensuring exceptional learner experiences to outside-of-campus audiences; provide day-to-day operational oversight of the campus Online Course Development Program (OCDP), which supports the development of 100 hybrid/online courses each year; collaborate closely with faculty and college leadership teams to align online and hybrid course content with program objectives, accreditation standards, and best practices in online education; provide day-to-day operational oversight of online quality assurance efforts, including Quality Matters course reviews and course certifications; develop novel, professional learning opportunities for lecturers, tenure-track, and tenured faculty, addressing pressing issues facing higher education teaching and learning related to online learning; design and create short and long form programming, offered live in-person/online, or asynchronously. Project management duties include developing/maintaining project plans and sharing progress reports to keep stakeholders informed. The incumbent also develops modular instructional design elements and processes for their assigned programs (e.g., templates, training resources, samples/examples). The Sr. Designer/Coordinator also provides faculty drop-in support to faculty clients, and provide training, support, and resources to faculty and staff on the effective use of instructional technologies and best practices in teaching and learning in CETL's Virtual Support. Required Qualifications & Experience : Bachelor's degree from an accredited four-year college or university in instructional design, instructional technology, communications, computer science, information systems, or closely related field. At least five years of experience in instructional design and training, at a higher education institution. Experience with software applications such as Adobe Create Suite, Microsoft Office, Camtasia, Captivate, and/or articulate to create training and/or instructional content. Experience using a variety of educational technology tools ( e.g., screen capture, webcasting, file storage, on line collaboration, student response systems, survey tools, ePortfolios, etc.) to support teaching and learning. Experience redesigning courses from a face-to-face format to the hybrid and/or fully online format. Demonstrated knowledge of learning management systems (LMS). Demonstrated knowledge of instructional design principles, instructional development models, and adult learning theory. Strong troubleshooting, problem-solving, and writing skills. Strong oral communication skills. Must possess excellent customer service skills and strong presentation skills. Excellent interpersonal/intercultural skills working with a diverse group of faculty, staff, students, and administrators. Excellent organizational and time management skills. Demonstrated ability to write, develop, and publish training guides; support documentation, online tutorials, and/or video- or web-based training materials. Ability to train and oversee student employees. Ability to work independently with minimal supervision. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Master's or advanced degree in instructional design, instructional technology, communications, computer science, information systems, or closely related field. Demonstrated project management skill leading professional learning program. Experience building and facilitating the development of academic programs online. Experience overseeing course redesign programs and working with faculty in their development of hybrid/blended and/or fully online courses or programs. Experience with assessment of instructional materials, courses, and programs using various evaluation methods, including learner analytics. Experience teaching expert adults, particularly higher education faculty. Experience supporting users with an LMS. Experience in the development of quality online course content and appropriate uses of academic technologies. Demonstrated knowledge of universal design principles and accessibility standards (e.g., Section 508). Familiarity with the Quality Matters (QM) rubric and/or completion of QM training workshops. Closing Date : Review of applications will begin on 5/1/2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Apr 17 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) LA
5151 State University Drive, Los Angeles, CA 90032, USA
Job No: 538008; 4/9/2024 EQUITY PROGRAMS SENIOR DESIGNER AND COORDINATOR Information Technology Consultant - Expert Center for Effective Teaching and Learning (CETL) Salary Range : $7,020 - $13,594/Monthly Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; exempt classification. Essential Functions : Cal State LA's Center for Effective Teaching and Learning (CETL) creates and provides programming on teaching best practices including the use of academic technology in face-to-face, hybrid, and online learning environments. The Center's major projects include: designing, building, coordinating, and facilitating professional learning for faculty on effective teaching and effective use of academic technology ( e.g., teaching with AI, career engaged teaching); coordinating state-side, campus-wide online and hybrid course development; developing extended education online programs and certificates through the College of Professional and Global Education (PaGE); driving accessible technology initiatives in partnership with ITS Campus Accessibility; supporting new signature university programs (e.g., Prison B.A. Graduation Initiative) and/or faculty fellows. Reporting to CETL's Executive Director, the Sr. Designer/Coordinator will work in a fast-paced team environment. They will serve as an instructional design team lead and help oversee programming and course redesign operations. The Sr. Designer/Coordinator will function as the project manager of the following areas. Create new signature university programs that support faculty teaching in the Prison B.A. Program (Prison Graduation Initiative) in coordination with PaGE expand programming offerings beyond Cal State LA faculty to outside audiences, supporting other California higher education institutions and workforce development initiatives, design and develop programming content, provide project management, and coordinate with faculty program directors. Design workforce development programming and professional learning opportunities for lecturers, addressing pressing issues facing higher education teaching and learning related to equity. Design and create short and long form programming, offered multi-modally, e.g., live in-person/online, or asynchronously. Provide day-to-day operational oversight of the Academic Affairs ATI initiatives, mandated by federal law and Chancellor's office directives for accessible instructional materials. Develop faculty outreach and awareness campaigns. Serve on the ATI AIM subcommittee. Coordinate ATI AIM efforts through related programs (Online Course Development Program). Create programming that supports faculty, departments, and colleges in developing curriculum to effectively use artificial intelligence (AI), anticipating disruptive technological and societal changes that affect enrollment and retention. Project management duties include developing/maintaining project plans and sharing progress reports to keep stakeholders informed. The incumbent also develops modular instructional design elements and processes for their assigned programs ( e.g., templates, training resources, samples/examples). The Sr. Designer/Coordinator also provides faculty drop-in support to faculty clients, and provide training, support, and resources to faculty and staff on the effective use of instructional technologies and best practices in teaching and learning in CEIL' s Virtual Support. Required Qualifications & Experience : Bachelor's degree in instructional design, instructional technology, communications, computer science, information systems, or closely related field, and two years of closely related job experience. Experience with software applications such as Adobe Create Suite, Microsoft Office, Camtasia, Captivate, and/or Articulate to create training and/or instructional content. Experience using a variety of educational technology tools (e.g., screen capture, webcasting, file storage, online collaboration, student response systems, survey tools, ePortfolios, etc.) to support teaching and learning. Experience redesigning courses from a face-to-face format to the hybrid and/or fully online format. Demonstrated knowledge of learning management systems (LMS). Demonstrated knowledge of instructional design principles, instructional development models, and adult learning theory. Strong troubleshooting, problem-solving, and writing skills. Strong oral communication skills. Must possess excellent customer service skills and strong presentation skills. Excellent interpersonal/intercultural skills working with a diverse group of faculty, staff, students, and administrators. Excellent organizational and time management skills. Demonstrated ability to write, develop, and publish training guides, support documentation, online tutorials, and/or video- or web-based training materials. Ability to train and oversee student employees. Ability to work independently with minimal supervision. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Master's or advanced degree in instructional design, instructional technology, communications, computer science, information systems, or closely related field. Five years of experience in instructional design and training, preferably at a higher education institution. Experience with: building and facilitating the development of academic programs online; overseeing course redesign programs and working with faculty in their development of hybrid/blended and/or fully online courses or programs; assessment of instructional materials, courses, and programs using various evaluation methods, including learner analytics; teaching expert adults, particularly higher education faculty; supporting users with an LMS; and in the development of quality online course content and appropriate uses of academic technologies. Demonstrated knowledge of universal design principles and accessibility standards (e.g., Section 508). Familiarity with the Quality Matters (QM) rubric and/or completion of QM training workshops. Ability to: develop, and publish training guides, support documentation, online tutorials, and/or video- or web-based training materials; train and oversee student employees; and work independently with minimal supervision. Closing Date : Review of applications will begin on April 23, 2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. As part of the interview process, a task will be included. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Apr 09 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 10, 2024
Job No: 538008; 4/9/2024 EQUITY PROGRAMS SENIOR DESIGNER AND COORDINATOR Information Technology Consultant - Expert Center for Effective Teaching and Learning (CETL) Salary Range : $7,020 - $13,594/Monthly Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; exempt classification. Essential Functions : Cal State LA's Center for Effective Teaching and Learning (CETL) creates and provides programming on teaching best practices including the use of academic technology in face-to-face, hybrid, and online learning environments. The Center's major projects include: designing, building, coordinating, and facilitating professional learning for faculty on effective teaching and effective use of academic technology ( e.g., teaching with AI, career engaged teaching); coordinating state-side, campus-wide online and hybrid course development; developing extended education online programs and certificates through the College of Professional and Global Education (PaGE); driving accessible technology initiatives in partnership with ITS Campus Accessibility; supporting new signature university programs (e.g., Prison B.A. Graduation Initiative) and/or faculty fellows. Reporting to CETL's Executive Director, the Sr. Designer/Coordinator will work in a fast-paced team environment. They will serve as an instructional design team lead and help oversee programming and course redesign operations. The Sr. Designer/Coordinator will function as the project manager of the following areas. Create new signature university programs that support faculty teaching in the Prison B.A. Program (Prison Graduation Initiative) in coordination with PaGE expand programming offerings beyond Cal State LA faculty to outside audiences, supporting other California higher education institutions and workforce development initiatives, design and develop programming content, provide project management, and coordinate with faculty program directors. Design workforce development programming and professional learning opportunities for lecturers, addressing pressing issues facing higher education teaching and learning related to equity. Design and create short and long form programming, offered multi-modally, e.g., live in-person/online, or asynchronously. Provide day-to-day operational oversight of the Academic Affairs ATI initiatives, mandated by federal law and Chancellor's office directives for accessible instructional materials. Develop faculty outreach and awareness campaigns. Serve on the ATI AIM subcommittee. Coordinate ATI AIM efforts through related programs (Online Course Development Program). Create programming that supports faculty, departments, and colleges in developing curriculum to effectively use artificial intelligence (AI), anticipating disruptive technological and societal changes that affect enrollment and retention. Project management duties include developing/maintaining project plans and sharing progress reports to keep stakeholders informed. The incumbent also develops modular instructional design elements and processes for their assigned programs ( e.g., templates, training resources, samples/examples). The Sr. Designer/Coordinator also provides faculty drop-in support to faculty clients, and provide training, support, and resources to faculty and staff on the effective use of instructional technologies and best practices in teaching and learning in CEIL' s Virtual Support. Required Qualifications & Experience : Bachelor's degree in instructional design, instructional technology, communications, computer science, information systems, or closely related field, and two years of closely related job experience. Experience with software applications such as Adobe Create Suite, Microsoft Office, Camtasia, Captivate, and/or Articulate to create training and/or instructional content. Experience using a variety of educational technology tools (e.g., screen capture, webcasting, file storage, online collaboration, student response systems, survey tools, ePortfolios, etc.) to support teaching and learning. Experience redesigning courses from a face-to-face format to the hybrid and/or fully online format. Demonstrated knowledge of learning management systems (LMS). Demonstrated knowledge of instructional design principles, instructional development models, and adult learning theory. Strong troubleshooting, problem-solving, and writing skills. Strong oral communication skills. Must possess excellent customer service skills and strong presentation skills. Excellent interpersonal/intercultural skills working with a diverse group of faculty, staff, students, and administrators. Excellent organizational and time management skills. Demonstrated ability to write, develop, and publish training guides, support documentation, online tutorials, and/or video- or web-based training materials. Ability to train and oversee student employees. Ability to work independently with minimal supervision. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Master's or advanced degree in instructional design, instructional technology, communications, computer science, information systems, or closely related field. Five years of experience in instructional design and training, preferably at a higher education institution. Experience with: building and facilitating the development of academic programs online; overseeing course redesign programs and working with faculty in their development of hybrid/blended and/or fully online courses or programs; assessment of instructional materials, courses, and programs using various evaluation methods, including learner analytics; teaching expert adults, particularly higher education faculty; supporting users with an LMS; and in the development of quality online course content and appropriate uses of academic technologies. Demonstrated knowledge of universal design principles and accessibility standards (e.g., Section 508). Familiarity with the Quality Matters (QM) rubric and/or completion of QM training workshops. Ability to: develop, and publish training guides, support documentation, online tutorials, and/or video- or web-based training materials; train and oversee student employees; and work independently with minimal supervision. Closing Date : Review of applications will begin on April 23, 2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. As part of the interview process, a task will be included. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Apr 09 2024 Pacific Daylight Time Applications close: Closing Date/Time:
San Diego State University
5500 Campanile Drive, San Diego, CA 92182, USA
Position Summary The Information Technology Division (ITD) Project and Billing Support Coordinator reports to the IT Network and Infrastructure Operations Lead and the Director of ITNI. This role plays a crucial part in the successful execution of the Zoom Phone migration project. Key responsibilities include supporting the IT Division in all aspects of the Zoom Phone migration, including billing, communications, customer coordination, data entry, and other necessary tasks. Additionally, the coordinator assists with the closeout of ITNI billing orders and reviews and updates data needed for the Zoom Phone transition. They will also collaborate with the ITFA Billing Team to migrate data to the new campus billing system. This role requires strong organizational skills, attention to detail, and effective communication. By contributing to this critical project, you’ll help enhance our communication infrastructure and improve overall efficiency. This is a part-time (.75 time-base), benefits eligible, temporary position anticipated to end one year from the start date with the possibility of reappointment for an additional year. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The purpose of the Information Technology Division (ITD) is to provide the technology that empowers SDSU’s success. The IT Division includes several departments and areas with the shared mission to leverage people and technology to support SDSU’s commitment to innovative teaching, research, and service. The IT Division is led by the Chief Information Officer, who is ultimately responsible for developing the long-term infrastructure, services, and strategy necessary to support the University’s mission of learning, discovery, and engagement. The IT Division has the stewardship responsibility for core IT assets on campus and the obligation to provide the services, training, and community building necessary to realize the benefits of those investments across the San Diego State University community. The IT Division is made up of 185 staff and 28 administrators. IT Network Infrastructure (ITNI) is responsible for providing network infrastructure to support the university's IT needs. ITNI supports the campus networks and Internet access, including all wired and wireless networking. ITNI provides campus telephone service for faculty and staff, including voice mail, call centers, and other voice services. We install and support campus fiber and copper cable infrastructure for all campus buildings. ITNI supports these services on the main campus, residence halls, IV-Calexico, IV-Brawley, and off-site foundation buildings. For more information regarding the IT Network and Infrastructure, click here . Education and Experience Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to operate standard office equipment; an ability to learn office technology systems; an ability to perform basic arithmetic calculations; and typing and keyboard skills. These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment. Key Qualifications Experience resolving campus billing transactions/issues using the current SDSU Pinnacle platform to better anticipate/analyze needs during migration to the new billing platform. Strong organizational skills, attention to detail, and effective communication skills. Compensation and Benefits Starting salary upon appointment is not expected to exceed $3,250 per month (part-time rate). Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $2,899 - $4,752 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on May 20, 2024.To receive full consideration, apply by May 19, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Taylor Jaress at tjaress@sdsu.edu . Advertised: May 03 2024 Pacific Daylight Time Applications close: Closing Date/Time:
May 04, 2024
Position Summary The Information Technology Division (ITD) Project and Billing Support Coordinator reports to the IT Network and Infrastructure Operations Lead and the Director of ITNI. This role plays a crucial part in the successful execution of the Zoom Phone migration project. Key responsibilities include supporting the IT Division in all aspects of the Zoom Phone migration, including billing, communications, customer coordination, data entry, and other necessary tasks. Additionally, the coordinator assists with the closeout of ITNI billing orders and reviews and updates data needed for the Zoom Phone transition. They will also collaborate with the ITFA Billing Team to migrate data to the new campus billing system. This role requires strong organizational skills, attention to detail, and effective communication. By contributing to this critical project, you’ll help enhance our communication infrastructure and improve overall efficiency. This is a part-time (.75 time-base), benefits eligible, temporary position anticipated to end one year from the start date with the possibility of reappointment for an additional year. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The purpose of the Information Technology Division (ITD) is to provide the technology that empowers SDSU’s success. The IT Division includes several departments and areas with the shared mission to leverage people and technology to support SDSU’s commitment to innovative teaching, research, and service. The IT Division is led by the Chief Information Officer, who is ultimately responsible for developing the long-term infrastructure, services, and strategy necessary to support the University’s mission of learning, discovery, and engagement. The IT Division has the stewardship responsibility for core IT assets on campus and the obligation to provide the services, training, and community building necessary to realize the benefits of those investments across the San Diego State University community. The IT Division is made up of 185 staff and 28 administrators. IT Network Infrastructure (ITNI) is responsible for providing network infrastructure to support the university's IT needs. ITNI supports the campus networks and Internet access, including all wired and wireless networking. ITNI provides campus telephone service for faculty and staff, including voice mail, call centers, and other voice services. We install and support campus fiber and copper cable infrastructure for all campus buildings. ITNI supports these services on the main campus, residence halls, IV-Calexico, IV-Brawley, and off-site foundation buildings. For more information regarding the IT Network and Infrastructure, click here . Education and Experience Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to operate standard office equipment; an ability to learn office technology systems; an ability to perform basic arithmetic calculations; and typing and keyboard skills. These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment. Key Qualifications Experience resolving campus billing transactions/issues using the current SDSU Pinnacle platform to better anticipate/analyze needs during migration to the new billing platform. Strong organizational skills, attention to detail, and effective communication skills. Compensation and Benefits Starting salary upon appointment is not expected to exceed $3,250 per month (part-time rate). Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $2,899 - $4,752 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on May 20, 2024.To receive full consideration, apply by May 19, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Taylor Jaress at tjaress@sdsu.edu . Advertised: May 03 2024 Pacific Daylight Time Applications close: Closing Date/Time: