Irvine Ranch Water District, CA
Irvine, California, United States
General Description We are excited to announce that we are accepting applications for a Temporary Customer Service Specialist I position. This recruitment is scheduled to close once we receive 150 applications. Qualified candidates are encouraged to apply promptly as this recruitment may close at any time without notice. The District Irvine Ranch Water District (IRWD) is a progressive, values-driven agency, with an international reputation for its leading-edge financial management practices, water recycling program, water use efficiency practices, water banking, urban runoff treatment, and energy generation and storage. Established in 1961 as a California Water District under the provisions of the California Water Code, IRWD is an independent special district serving central Orange County. IRWD provides high-quality drinking water, reliable sewage collection and treatment, ground-breaking recycled water programs, and environmentally sound urban runoff treatment to its customers. As an independent, not-for-profit public agency, IRWD is governed by a publicly elected five-member Board of Directors. The Board is responsible for the District's policies and decision-making. Day-to-day operations are supervised by the General Manager. Additional information can be found at the District's website: www.IRWD.com. The Position Under direct supervision, the Customer Service Specialist I will perform administrative duties for the Customer Service department including responding to customer questions and concerns with regards to billing, adjustment of accounts, or water and sewer service- related situations. The ideal candidate will show interest in and understand the needs, expectations, and circumstances of Irvine Ranch Water District (IRWD) customers. They will show a high level of care and thoroughness when taking requests regarding water and sewer services, answering and resolving billing questions, and accepting payments from customers. The ideal candidate will maintain focus and quality under distracting working conditions or high workloads. They will be able to complete their assigned duties thoroughly, efficiently, and adjust quickly to changes in assignments and priorities. Lastly, the ideal candidate will follow through on assignments and meet deadlines while adhering to policies and procedures. Summary of Duties Take telephone, written and in-person requests regarding water and sewer service, and process utilizing the computer system. Answer and resolve billing questions by telephone, written correspondence, emails, and in-person. Submit requests for adjustments to bills, if appropriate. Accept payments from customers, prepare receipts, make change and create Customer Contacts on the computer system. Educate customers regarding the District’s variance program. Assist with completion of applications, verify information and input into the computer system. Receive, verify and record Temporary Construction Meter applications at the Customer Service front counter. Create and become advocate/responder for Customer Contacts and/or To Do’s on the computer system for all external/internal transactions. Perform administrative job duties, including ordering supplies, distributing departmental mail, processing Customer Service Satisfaction Survey’s and completing expense reports. Assist and provide back-up to the Customer Service Department as requested. Comply with District safety work-related practices and attend relevant safety training. Respond to all incoming calls to the District and route to appropriate department/person. Greet, assign security badges, and direct internal/external customers and visitors to appropriate meeting rooms, department, or individual. Receive U.S. mail, sign for certified mail, accept packages, and determine/direct to appropriate individual. Monitor phone system to ensure proper functioning and notify appropriate individual of any problems. Qualifications Education: High school graduation or equivalent is required. For degrees obtained outside of the U.S., an official equivalency evaluation is required. Experience: Two (2) years of general office experience with heavy customer contact is required. License/Certifications Required: A valid Class 'C' California Driver's License is required. Additional Information IRWD Corporate Values Irvine Ranch Water District believes that its values drive the character, culture, and capacity of our organization. IRWD was built on values, and we weave them into the fabric of everything we do. Values are the ingredients in our recipe for both institutional and individual success. They are a code of conduct to promote positive outcomes for others and ourselves. They are more than words on a wall or a website. We live by them every day. We pledge to keep them relevant in an ever-changing world. IRWD's employees enjoy working in a safe, supportive, and nurturing environment where they form strong bonds with fellow employees. To ensure effective communication and promote a collaborative team environment, employees report to work each day in the office or in the field, depending on their positions. The physical and mental demands described below are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Ability and Interpersonal Communication Ability to communicate effectively with all levels of office/field employees and management. Represent District in a professional manner when dealing with outside customers and suppliers. Ability to explain, demonstrate and clarify to others within well-established policies, procedures and standards, as well as the ability to follow specific instructions and respond to simple and difficult requests from others. Ability to effectively listen and communicate with multi-cultural customers. Mathematical Ability Ability to add, subtract, multiply, divide and calculate percentages, fractions and decimals. Ability to convert water equivalents. Technology Ability Intermediate computer knowledge and proficiency with MS Office Suite required. Keyboarding abilities sufficient to perform the job. Judgment and Situational Reasoning Ability Ability to use good personal judgment and discretion in performing all job functions. Ability to use good judgment in decision making with internal and external customers. Physical Requirements Regularly required to sit, walk, bend, stand and stoop. Ability to lift up to 35 lbs. to provide back up support to the mail room. Environmental Adaptability Noise level is equivalent to typical office conditions. IRWD offers a comprehensive benefits package for eligible employees and their eligible dependents. These benefits include the following: retirement benefits; medical, dental, vision, and life insurance; anda variety of other benefits. Benefits may vary based on employment status. This benefits overview is intended to be a summary, is not intended to be all-inclusive,and may not be applicable to all employees. Retirement Employees hired on or after January 1, 2013: The District, in compliance with the California Public Employees' Pension Reform Act of 2012 (PEPRA), implemented a third tier for new employees hired on or after January 1, 2013. New employees hired on or after January 1, 2013 who have not been in PERS membership or in membership with a reciprocal retirement system within 6 months of hire date will receive benefits under the California Public Employees Retirement System at a 2 percent at age 62 formula. This formula gradually increases to a maximum benefits of 2.5 percent at age 67. Final compensation calculations will be based on the highest three-year average of regular recurring pay. The District pays the employer's share of these costs. The employee share of the pension cost of 7.50% is paid in full by the employees hired under this formula. Employees hired on or after September 29, 2012 or "Classic" PERS members hired on or after January 1, 2013: On September 24, 2012, the IRWD Board of Directors approved the addition of a second tier to the CalPERS retirement benefits. New employees hired on or after September 29th through December 31, 2012, and employees hired on or after January 1, 2013 who have been in PERS membership or in membership with a reciprocal retirement system, will receive benefits under the California Public Employees Retirement System at 2 percent at age 60 formula. This formula gradually increases to a maximum benefit of 2.418% at age 63. The District pays the employer share of these costs and the employee share of the pension cost of 7% is paid in full by the employees hired under this formula. Final retirement compensation calculations are based on the highest three-year average of regular, recurring pay. IRWDdoes not participate or pay into Social Security except for the Medicare portion. Medical Insurance IRWD contracts with CalPERS for medical insurance coverage. Employees may elect coverage from a variety of PPO and HMO plans. The employee and District contribution for health insurance varies by plan.Coverage is effective the first day of the month following the date of hire. Dental Insurance IRWD contracts with Delta Dental for dental coverage.IRWD pays 100% of the premium for dental coverage for eligible employees and their eligible dependents. Coverage is effective the first day of the month following the date of hire. Vision Insurance IRWD contracts with the EyeMed for vision coverage. IRWD pays 100% of the premium for vision coverage for eligible employees and their eligible dependents. Coverage is effective the first day of the month following the date of hire. Life Insurance Elgible employees are provided with life insurance coverage equal to three or four times their annual salary, depending on their level of compensation. Eligible dependents are also covered for a flat benefit amount. Coverage is effective the first day of the month following the date of hire. Deferred Compensation Participation in adeferred compensation plan is available through Empower Retirement. Enrollment is voluntary and contributions are employee-paid and subject to IRS limits. The District matches employee contributions up to 3% of base pay after 1 year of employment. Paid Vacation Eligible employees begin accruing vacation benefits at the rate of 80 hours per year for the first 5 years of employment and are eligible to use paid vacation time after 6 months of employment. Employees accrue 120 hours per year after 5 years of employment and 160 hours per year after 10 years of employment. Paid Holidays The District offers 11 scheduled paid holidaysplus one personal holiday per year. Sick Leave Eligible employees accrue 96 hours of sick leave annually. Flexible Spending Accounts Eligible employees may elect to participate in the District's Flex Advantage program. This program allows employees to deposit pre-tax dollars into special accounts to be used for a variety of purposes, including paying for qualified miscellaneous health care expenses and dependent care expenses. IRWD contracts with a third party administer to process payments from employee accounts using claim forms or a Flex Spending debit card. Educational Assistance The District will share in the pre-approved educational costs of tuition and books for employees who wish to attend college or take certification classes.
Apr 24, 2024
Full Time
General Description We are excited to announce that we are accepting applications for a Temporary Customer Service Specialist I position. This recruitment is scheduled to close once we receive 150 applications. Qualified candidates are encouraged to apply promptly as this recruitment may close at any time without notice. The District Irvine Ranch Water District (IRWD) is a progressive, values-driven agency, with an international reputation for its leading-edge financial management practices, water recycling program, water use efficiency practices, water banking, urban runoff treatment, and energy generation and storage. Established in 1961 as a California Water District under the provisions of the California Water Code, IRWD is an independent special district serving central Orange County. IRWD provides high-quality drinking water, reliable sewage collection and treatment, ground-breaking recycled water programs, and environmentally sound urban runoff treatment to its customers. As an independent, not-for-profit public agency, IRWD is governed by a publicly elected five-member Board of Directors. The Board is responsible for the District's policies and decision-making. Day-to-day operations are supervised by the General Manager. Additional information can be found at the District's website: www.IRWD.com. The Position Under direct supervision, the Customer Service Specialist I will perform administrative duties for the Customer Service department including responding to customer questions and concerns with regards to billing, adjustment of accounts, or water and sewer service- related situations. The ideal candidate will show interest in and understand the needs, expectations, and circumstances of Irvine Ranch Water District (IRWD) customers. They will show a high level of care and thoroughness when taking requests regarding water and sewer services, answering and resolving billing questions, and accepting payments from customers. The ideal candidate will maintain focus and quality under distracting working conditions or high workloads. They will be able to complete their assigned duties thoroughly, efficiently, and adjust quickly to changes in assignments and priorities. Lastly, the ideal candidate will follow through on assignments and meet deadlines while adhering to policies and procedures. Summary of Duties Take telephone, written and in-person requests regarding water and sewer service, and process utilizing the computer system. Answer and resolve billing questions by telephone, written correspondence, emails, and in-person. Submit requests for adjustments to bills, if appropriate. Accept payments from customers, prepare receipts, make change and create Customer Contacts on the computer system. Educate customers regarding the District’s variance program. Assist with completion of applications, verify information and input into the computer system. Receive, verify and record Temporary Construction Meter applications at the Customer Service front counter. Create and become advocate/responder for Customer Contacts and/or To Do’s on the computer system for all external/internal transactions. Perform administrative job duties, including ordering supplies, distributing departmental mail, processing Customer Service Satisfaction Survey’s and completing expense reports. Assist and provide back-up to the Customer Service Department as requested. Comply with District safety work-related practices and attend relevant safety training. Respond to all incoming calls to the District and route to appropriate department/person. Greet, assign security badges, and direct internal/external customers and visitors to appropriate meeting rooms, department, or individual. Receive U.S. mail, sign for certified mail, accept packages, and determine/direct to appropriate individual. Monitor phone system to ensure proper functioning and notify appropriate individual of any problems. Qualifications Education: High school graduation or equivalent is required. For degrees obtained outside of the U.S., an official equivalency evaluation is required. Experience: Two (2) years of general office experience with heavy customer contact is required. License/Certifications Required: A valid Class 'C' California Driver's License is required. Additional Information IRWD Corporate Values Irvine Ranch Water District believes that its values drive the character, culture, and capacity of our organization. IRWD was built on values, and we weave them into the fabric of everything we do. Values are the ingredients in our recipe for both institutional and individual success. They are a code of conduct to promote positive outcomes for others and ourselves. They are more than words on a wall or a website. We live by them every day. We pledge to keep them relevant in an ever-changing world. IRWD's employees enjoy working in a safe, supportive, and nurturing environment where they form strong bonds with fellow employees. To ensure effective communication and promote a collaborative team environment, employees report to work each day in the office or in the field, depending on their positions. The physical and mental demands described below are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Ability and Interpersonal Communication Ability to communicate effectively with all levels of office/field employees and management. Represent District in a professional manner when dealing with outside customers and suppliers. Ability to explain, demonstrate and clarify to others within well-established policies, procedures and standards, as well as the ability to follow specific instructions and respond to simple and difficult requests from others. Ability to effectively listen and communicate with multi-cultural customers. Mathematical Ability Ability to add, subtract, multiply, divide and calculate percentages, fractions and decimals. Ability to convert water equivalents. Technology Ability Intermediate computer knowledge and proficiency with MS Office Suite required. Keyboarding abilities sufficient to perform the job. Judgment and Situational Reasoning Ability Ability to use good personal judgment and discretion in performing all job functions. Ability to use good judgment in decision making with internal and external customers. Physical Requirements Regularly required to sit, walk, bend, stand and stoop. Ability to lift up to 35 lbs. to provide back up support to the mail room. Environmental Adaptability Noise level is equivalent to typical office conditions. IRWD offers a comprehensive benefits package for eligible employees and their eligible dependents. These benefits include the following: retirement benefits; medical, dental, vision, and life insurance; anda variety of other benefits. Benefits may vary based on employment status. This benefits overview is intended to be a summary, is not intended to be all-inclusive,and may not be applicable to all employees. Retirement Employees hired on or after January 1, 2013: The District, in compliance with the California Public Employees' Pension Reform Act of 2012 (PEPRA), implemented a third tier for new employees hired on or after January 1, 2013. New employees hired on or after January 1, 2013 who have not been in PERS membership or in membership with a reciprocal retirement system within 6 months of hire date will receive benefits under the California Public Employees Retirement System at a 2 percent at age 62 formula. This formula gradually increases to a maximum benefits of 2.5 percent at age 67. Final compensation calculations will be based on the highest three-year average of regular recurring pay. The District pays the employer's share of these costs. The employee share of the pension cost of 7.50% is paid in full by the employees hired under this formula. Employees hired on or after September 29, 2012 or "Classic" PERS members hired on or after January 1, 2013: On September 24, 2012, the IRWD Board of Directors approved the addition of a second tier to the CalPERS retirement benefits. New employees hired on or after September 29th through December 31, 2012, and employees hired on or after January 1, 2013 who have been in PERS membership or in membership with a reciprocal retirement system, will receive benefits under the California Public Employees Retirement System at 2 percent at age 60 formula. This formula gradually increases to a maximum benefit of 2.418% at age 63. The District pays the employer share of these costs and the employee share of the pension cost of 7% is paid in full by the employees hired under this formula. Final retirement compensation calculations are based on the highest three-year average of regular, recurring pay. IRWDdoes not participate or pay into Social Security except for the Medicare portion. Medical Insurance IRWD contracts with CalPERS for medical insurance coverage. Employees may elect coverage from a variety of PPO and HMO plans. The employee and District contribution for health insurance varies by plan.Coverage is effective the first day of the month following the date of hire. Dental Insurance IRWD contracts with Delta Dental for dental coverage.IRWD pays 100% of the premium for dental coverage for eligible employees and their eligible dependents. Coverage is effective the first day of the month following the date of hire. Vision Insurance IRWD contracts with the EyeMed for vision coverage. IRWD pays 100% of the premium for vision coverage for eligible employees and their eligible dependents. Coverage is effective the first day of the month following the date of hire. Life Insurance Elgible employees are provided with life insurance coverage equal to three or four times their annual salary, depending on their level of compensation. Eligible dependents are also covered for a flat benefit amount. Coverage is effective the first day of the month following the date of hire. Deferred Compensation Participation in adeferred compensation plan is available through Empower Retirement. Enrollment is voluntary and contributions are employee-paid and subject to IRS limits. The District matches employee contributions up to 3% of base pay after 1 year of employment. Paid Vacation Eligible employees begin accruing vacation benefits at the rate of 80 hours per year for the first 5 years of employment and are eligible to use paid vacation time after 6 months of employment. Employees accrue 120 hours per year after 5 years of employment and 160 hours per year after 10 years of employment. Paid Holidays The District offers 11 scheduled paid holidaysplus one personal holiday per year. Sick Leave Eligible employees accrue 96 hours of sick leave annually. Flexible Spending Accounts Eligible employees may elect to participate in the District's Flex Advantage program. This program allows employees to deposit pre-tax dollars into special accounts to be used for a variety of purposes, including paying for qualified miscellaneous health care expenses and dependent care expenses. IRWD contracts with a third party administer to process payments from employee accounts using claim forms or a Flex Spending debit card. Educational Assistance The District will share in the pre-approved educational costs of tuition and books for employees who wish to attend college or take certification classes.
City of Galveston, TX
Galveston, Texas, United States
Job Description Under general supervision, plans, performs utility billing, cashiering, and related customer service functions. ESSENTIAL FUNCTIONS : Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: Opens and processes daily mail; posts utility payments; and processes receipts for various permits. Provides phone and personal assistance to customers regarding various questions and/or concerns; assists customers with new accounts, service termination, refunds and related topics; prints copies of bills for payment purposes; and provides information regarding other City services. Assists delinquent customers; arranges payment plans; generates delinquent reports and service disconnect notices; and develops service orders for disconnects. Prepares daily work orders for meter technicians to conduct field work; responds to two-way radio calls from technicians; and data enters completed work orders. Balances a cash drawer for water and permit payments; and balances checks and credit cards. Prepares daily deposits. Processes returned checks with insufficient funds; and contacts customers to resolve situations. Prepares monthly activity reports. Processes refunds; and updates accounts. Maintains waste disposal spreadsheets weekly; and provides updates as necessary. Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned. Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency. KNOWLEDGE AND SKILLS: Knowledge: City organization, operations, policies, and procedures. Principles and practices of utility billing. Principles and practices of basic accounting/bookkeeping. Principles and practices of effective customer service. Business and personal computers; and spreadsheet software applications. Skill in: Handling situations requiring diplomacy, fairness, firmness, and sound judgment. Providing efficient customer service. Understanding and applying City policies and procedures. Explaining City policies and procedures. Handling money. Performing high volume data entry activities with a high degree of accuracy. Performing basic mathematic calculations with extreme accuracy. Multi-tasking. Establishing and maintaining cooperative working relationships with all levels within the City. Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School diploma or equivalent; AND one year of experience in utility billing operations and/or customer service; ORan equivalent combination of education and experience. Bilingual preferred. LICENSE AND CERTIFICATION: None. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed primarily in a standard office environment. May be required to lift and carry items weighing up to 25 pounds. Closing Date/Time: September 27, 2024 at 11:59 PM CST
Apr 20, 2024
Full Time
Job Description Under general supervision, plans, performs utility billing, cashiering, and related customer service functions. ESSENTIAL FUNCTIONS : Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: Opens and processes daily mail; posts utility payments; and processes receipts for various permits. Provides phone and personal assistance to customers regarding various questions and/or concerns; assists customers with new accounts, service termination, refunds and related topics; prints copies of bills for payment purposes; and provides information regarding other City services. Assists delinquent customers; arranges payment plans; generates delinquent reports and service disconnect notices; and develops service orders for disconnects. Prepares daily work orders for meter technicians to conduct field work; responds to two-way radio calls from technicians; and data enters completed work orders. Balances a cash drawer for water and permit payments; and balances checks and credit cards. Prepares daily deposits. Processes returned checks with insufficient funds; and contacts customers to resolve situations. Prepares monthly activity reports. Processes refunds; and updates accounts. Maintains waste disposal spreadsheets weekly; and provides updates as necessary. Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned. Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency. KNOWLEDGE AND SKILLS: Knowledge: City organization, operations, policies, and procedures. Principles and practices of utility billing. Principles and practices of basic accounting/bookkeeping. Principles and practices of effective customer service. Business and personal computers; and spreadsheet software applications. Skill in: Handling situations requiring diplomacy, fairness, firmness, and sound judgment. Providing efficient customer service. Understanding and applying City policies and procedures. Explaining City policies and procedures. Handling money. Performing high volume data entry activities with a high degree of accuracy. Performing basic mathematic calculations with extreme accuracy. Multi-tasking. Establishing and maintaining cooperative working relationships with all levels within the City. Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School diploma or equivalent; AND one year of experience in utility billing operations and/or customer service; ORan equivalent combination of education and experience. Bilingual preferred. LICENSE AND CERTIFICATION: None. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed primarily in a standard office environment. May be required to lift and carry items weighing up to 25 pounds. Closing Date/Time: September 27, 2024 at 11:59 PM CST
CITY OF ATLANTA, GA
Atlanta, Georgia, United States
General Description and Classification Standards The Customer Assurance Specialist is responsible for supporting the DWM Customer Contact Center by auditing the accuracy and timeliness of service request on behalf of the department. Responsible for periodic review of departmental internal control procedures. Reviews business processes in order to identify and recommend process improvements that will increase efficiencies and/or accuracy of service requests, etc. Responsible for ensuring customer service meets the established standards of excellence. Monitors performance by measuring both quality and accuracy in our department. Ensures the handling of inquiries from initiation to completion. Supervision Received Direction received is very general and focuses on the end results and establishing/ensuring the customer service experience is a positive one. Essential Duties & Responsibilities • Serves as a representative for the Office of Customer Care and Billing Services providing offline support within a call center environment. • Addresses and manages customer related issues that are received through various support channels such as phone, email, live chat, and online web-portal • Uses knowledge base articles and resources to act as subject matter expert for the City of Atlanta Department of Watershed Management’s (DWM) mission, vision, values, operating procedures, and points of contact. • Provides information about (DWM) processes, polices and account related concerns. Assists customers with addressing service, billing, payment and leak related complaints. • Researches account records and various databases to resolve difficult customer inquiries or prepares documentation for Open Records Requests, • Uses various computer systems and software to perform data entry functions such as; entering, retrieving, reviewing accuracy, and correcting customer data when necessary • Collaborates with cross- functional teams to identify opportunities for process improvement and resolves complex customer impacting concerns • Coordinates customer site visits when necessary • Accurately documents and tracks customer interactions within account management systems and internal databases • Evaluates and interprets adequacy of quality assurance standards for implementation • Collects, analyzes, and prepares data reports to provide insights for business needs • Participates in special projects to support needs of the team and perform other duties as required or assigned when necessary • Maintains a working knowledge of all Customer Care and Billing Services policies and procedures in existing business systems related to the auditing process. Recommends changes to audit tools or methods based on policy, procedure and/or system changes Decision Making Within Department policy, recommends best processes for record-keeping, analysis, information storage, employee training and monitoring and other department operations. Leadership provided May lead or instruct less experienced workers in understanding the business process etc. Knowledge, Skills, and Abilities • High school diploma or equivalent; Associate degree in business or related field preferred • Must be able to perform each essential duty satisfactorily • Critical thinking skills and attention to detail across the value stream • Ability to objectively focus on process/procedural adherence and customer experience • Ability to build effective professional relationships with the leadership team to foster a collaborative approach to escalating critical issues, analysis and action planning • Organizational and time management skills; ability to meet deadlines and manage competing priorities • Ability to effectively communicate in writing and verbally with all levels of the organization Ability to facilitate small teams in root causes analysis Minimum Qualifications-Education and Experience • 5 -10 years of experience resolving customer complaints in a professional setting • Deep knowledge of processes/procedures • Demonstrated excellence in customer service in your previous/current role • Knowledge of spreadsheets, word processing and data entry • Exposure to various software systems such as EnQuesta, Hansen and ATLServ, ProcedureFlow Travel Requirements Occasional travel may be required for training purposes Preferred Education and Experience Associate degree or higher in business or related field and 10 years of experience resolving customer complaints in a professional setting Licensures and Certifications None formally required Essential capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. Closing Date/Time: 2024-05-08
Apr 25, 2024
Full Time
General Description and Classification Standards The Customer Assurance Specialist is responsible for supporting the DWM Customer Contact Center by auditing the accuracy and timeliness of service request on behalf of the department. Responsible for periodic review of departmental internal control procedures. Reviews business processes in order to identify and recommend process improvements that will increase efficiencies and/or accuracy of service requests, etc. Responsible for ensuring customer service meets the established standards of excellence. Monitors performance by measuring both quality and accuracy in our department. Ensures the handling of inquiries from initiation to completion. Supervision Received Direction received is very general and focuses on the end results and establishing/ensuring the customer service experience is a positive one. Essential Duties & Responsibilities • Serves as a representative for the Office of Customer Care and Billing Services providing offline support within a call center environment. • Addresses and manages customer related issues that are received through various support channels such as phone, email, live chat, and online web-portal • Uses knowledge base articles and resources to act as subject matter expert for the City of Atlanta Department of Watershed Management’s (DWM) mission, vision, values, operating procedures, and points of contact. • Provides information about (DWM) processes, polices and account related concerns. Assists customers with addressing service, billing, payment and leak related complaints. • Researches account records and various databases to resolve difficult customer inquiries or prepares documentation for Open Records Requests, • Uses various computer systems and software to perform data entry functions such as; entering, retrieving, reviewing accuracy, and correcting customer data when necessary • Collaborates with cross- functional teams to identify opportunities for process improvement and resolves complex customer impacting concerns • Coordinates customer site visits when necessary • Accurately documents and tracks customer interactions within account management systems and internal databases • Evaluates and interprets adequacy of quality assurance standards for implementation • Collects, analyzes, and prepares data reports to provide insights for business needs • Participates in special projects to support needs of the team and perform other duties as required or assigned when necessary • Maintains a working knowledge of all Customer Care and Billing Services policies and procedures in existing business systems related to the auditing process. Recommends changes to audit tools or methods based on policy, procedure and/or system changes Decision Making Within Department policy, recommends best processes for record-keeping, analysis, information storage, employee training and monitoring and other department operations. Leadership provided May lead or instruct less experienced workers in understanding the business process etc. Knowledge, Skills, and Abilities • High school diploma or equivalent; Associate degree in business or related field preferred • Must be able to perform each essential duty satisfactorily • Critical thinking skills and attention to detail across the value stream • Ability to objectively focus on process/procedural adherence and customer experience • Ability to build effective professional relationships with the leadership team to foster a collaborative approach to escalating critical issues, analysis and action planning • Organizational and time management skills; ability to meet deadlines and manage competing priorities • Ability to effectively communicate in writing and verbally with all levels of the organization Ability to facilitate small teams in root causes analysis Minimum Qualifications-Education and Experience • 5 -10 years of experience resolving customer complaints in a professional setting • Deep knowledge of processes/procedures • Demonstrated excellence in customer service in your previous/current role • Knowledge of spreadsheets, word processing and data entry • Exposure to various software systems such as EnQuesta, Hansen and ATLServ, ProcedureFlow Travel Requirements Occasional travel may be required for training purposes Preferred Education and Experience Associate degree or higher in business or related field and 10 years of experience resolving customer complaints in a professional setting Licensures and Certifications None formally required Essential capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. Closing Date/Time: 2024-05-08
STATE BAR OF CALIFORNIA
Los Angeles, CA, United States
Job Description Office of Admissions, Moral Character Program Specialist I Annual Salary Range: $60,494 - $80,655 Program Specialist II Annual Salary Range: $66,539 - $88,724 FLSA: Non-Exempt / Union Represented This position will allow for up to four days of remote work. About the Office: The Office of Admissions oversees all activities required for admitting attorneys to practice law in California. Admissions oversees the administration of the California State Bar Exam, First-Year Law Students' Exam, and the Legal Specialization Exams.The office conducts applicant moral character investigations, accreditation, and registrations of non-ABA law schools. Applicant fees, accreditation fees, and interest income fund the Office of Admissions. Admissions processes special admissions applications for attorneys who are licensed in another state to work in unique capacities in California. About the Job: The Pre-Processing section of the Moral Character Determinations unit seeks to fill a Program Specialist I/II position with an experienced administrative professional with at least two (2) years of relevant experience. This position requires a proactive person who can work independently to process and manage a high-volume moral character application caseload, ensure each submission is complete, and approve cases with minimal significant background history. The ideal candidate must communicate effectively, verbally and in writing, pay close attention to detail, have a strong background in providing excellent customer service, and be comfortable with technology (Salesforce experience is a plus). Please note that all employees in the Office of Admissions are required to work at examinations to which they are assigned; this will include overnight travel between two to four times per year. Definition Under direct supervision, the Program Specialist I performs a variety of general and/or Office-specific technical and administrative support duties. Under general supervision, the Program Specialist II performs a variety of general and/or Office-specific technical and administrative support duties. Distinguishing Characteristics This is the entry-level classification in the Program Specialist classification series. Incumbents work under direct supervision while learning job tasks, progressing to general supervision and independence as procedures and processes of assigned areas of responsibility are learned. The Program Specialist I classification is distinguished from the Program Specialist II classification by the latter's more complex and difficult clerical and administrative support responsibilities. This is the journey-level classification in the Program Specialist classification series. Incumbents at this level are expected to perform assignments under general supervision and to adapt to changing work processes and may assist with training new employees in work procedures and methods. The Program Specialist II classification is distinguished from the Program Specialist I classification by the former's more complex and difficult technical and administrative support responsibilities. Incumbents in Program Specialist II positions are also expected to perform their duties with less supervision than incumbents in Program Specialist I positions. Examples of Essential Duties Program Specialist I Duties may include, but are not limited to, the following: Performs technical and administrative work involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures. Receives, sorts, distributes, and processes in-coming/outgoing mail and other materials. Files documents and maintains office folders, program transactions, records, and other documents. Inventories and maintains office supplies; assists staff with specific supply requests; verifies supply receipts with orders and reconciles charges. Assists in the planning and logistical functions of activities, including scheduling transportation and arranging for the use of facilities. Assists in the preparation and maintenance of statistical data, reports, and correspondence. Responds to routine written and telephone inquiries. Assists with the administration of State Bar examinations. Prepares a variety of forms, labels, envelopes, and correspondence. Processes records and enters data on forms and into data systems; analyzes information to ensure forms or reports are complete, accurate, and filed. Operates office equipment, including copy machines, scanners, fax machines, computers, printers, and other equipment. Learns to set up rooms for meetings or conferences, including checking in attendees, making or setting out beverages and refreshments, and clearing or cleaning up rooms. Performs other similar or related duties which may not be specifically included within this position description but which are consistent with the general level of the job and the responsibilities described. Program Specialist II Duties may include, but are not limited to, the following: Performs technical and administrative work involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures. Reviews processes and maintains program or Office transactions, records, and other documents. Assists in the preparation and maintenance of statistical data, reports, and correspondence. Reviews and analyzes various documents, including but not limited to applications for admittance and/or licenses, for completeness and accuracy. Maintains computer systems and databases containing applicant and licensee information, records of verbal and written communications, follow-up research, referrals to others, and actions taken for problem resolution. Responds to written and telephone inquiries from applicants, licensees, and the general public, both in writing and orally. Prepares letters related to licensee records and billing information. Assists with the receipt and processing fees and payments; notes discrepancies and ensure corrections and adjustments are made. Processes licensee status changes and billing adjustments. Performs preliminary research, collects information and data, analyzes or assists in analysis of collected data and information, and provides recommendations for solutions. Receives, sorts, distributes, and processes in-coming/out-going mail and other materials. Files documents and maintains office folders and records. Inventories and maintains office supplies; assists staff with specific supply requests; verifies supply receipts with orders and reconciles charges. Assists in the planning and logistical functions of activities, including scheduling transportation and arranging for the use of facilities. Assists in the preparation and maintenance of statistical data, reports, and correspondence. Assists with the administration of State Bar examinations. Prepares a variety of forms, labels, envelopes, and correspondence. Processes records and enters data on forms and into data systems; ensures forms or reports are complete, accurate, and filed. Operates office equipment, including copy machines, scanners, fax machines, computers, printers, and other equipment. Takes and maintains accurate minutes at meetings or conferences, including recording attendance and following up with participants regarding action items. May be assigned to conduct special projects as necessary. Performs other similar or related duties which may not be specifically included within this position description but which are consistent with the general level of the job and the responsibilities described. Employment Standards Knowledge of: Basic principles of effective customer service and telephone etiquette. Basic techniques of record and file organization. Alphabetical and numerical filing methods. Modern office practices and procedures, including the use of standard computer software and database recording-keeping systems. The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary. Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. Working knowledge of the State Bar Offices and their functions and general knowledge of other agencies and their interface with the State Bar, functions of the Office, and Rules and Regulations for Admission to Practice Law in California. Computerized information and database recordkeeping systems. Ability to: Set priorities and meet established deadlines. Pay attention to details. Learn and apply the policies and practices of a department. Learn new work processes and procedures. Operate modern office equipment, including computer hardware, software, and internet and web based applications. Take accurate messages and relay them quickly and efficiently. Appropriately respond to requests and inquiries from the general public or other departments. Understand and carry out oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective interpersonal relationships at all organizational levels as well as with the public. Display a high degree of maturity, integrity, and good judgment. Maintain the confidentiality of information. Minimum Qualifications Education: Possession of High School diploma or equivalent. Experience: Program Specialist I Experience working in an office setting performing clerical or administrative duties is preferred. Program Specialist II One (1) year of experience working in an office setting performing clerical or administrative duties. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, and Registration Requirements: None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
Mar 26, 2024
Full Time
Job Description Office of Admissions, Moral Character Program Specialist I Annual Salary Range: $60,494 - $80,655 Program Specialist II Annual Salary Range: $66,539 - $88,724 FLSA: Non-Exempt / Union Represented This position will allow for up to four days of remote work. About the Office: The Office of Admissions oversees all activities required for admitting attorneys to practice law in California. Admissions oversees the administration of the California State Bar Exam, First-Year Law Students' Exam, and the Legal Specialization Exams.The office conducts applicant moral character investigations, accreditation, and registrations of non-ABA law schools. Applicant fees, accreditation fees, and interest income fund the Office of Admissions. Admissions processes special admissions applications for attorneys who are licensed in another state to work in unique capacities in California. About the Job: The Pre-Processing section of the Moral Character Determinations unit seeks to fill a Program Specialist I/II position with an experienced administrative professional with at least two (2) years of relevant experience. This position requires a proactive person who can work independently to process and manage a high-volume moral character application caseload, ensure each submission is complete, and approve cases with minimal significant background history. The ideal candidate must communicate effectively, verbally and in writing, pay close attention to detail, have a strong background in providing excellent customer service, and be comfortable with technology (Salesforce experience is a plus). Please note that all employees in the Office of Admissions are required to work at examinations to which they are assigned; this will include overnight travel between two to four times per year. Definition Under direct supervision, the Program Specialist I performs a variety of general and/or Office-specific technical and administrative support duties. Under general supervision, the Program Specialist II performs a variety of general and/or Office-specific technical and administrative support duties. Distinguishing Characteristics This is the entry-level classification in the Program Specialist classification series. Incumbents work under direct supervision while learning job tasks, progressing to general supervision and independence as procedures and processes of assigned areas of responsibility are learned. The Program Specialist I classification is distinguished from the Program Specialist II classification by the latter's more complex and difficult clerical and administrative support responsibilities. This is the journey-level classification in the Program Specialist classification series. Incumbents at this level are expected to perform assignments under general supervision and to adapt to changing work processes and may assist with training new employees in work procedures and methods. The Program Specialist II classification is distinguished from the Program Specialist I classification by the former's more complex and difficult technical and administrative support responsibilities. Incumbents in Program Specialist II positions are also expected to perform their duties with less supervision than incumbents in Program Specialist I positions. Examples of Essential Duties Program Specialist I Duties may include, but are not limited to, the following: Performs technical and administrative work involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures. Receives, sorts, distributes, and processes in-coming/outgoing mail and other materials. Files documents and maintains office folders, program transactions, records, and other documents. Inventories and maintains office supplies; assists staff with specific supply requests; verifies supply receipts with orders and reconciles charges. Assists in the planning and logistical functions of activities, including scheduling transportation and arranging for the use of facilities. Assists in the preparation and maintenance of statistical data, reports, and correspondence. Responds to routine written and telephone inquiries. Assists with the administration of State Bar examinations. Prepares a variety of forms, labels, envelopes, and correspondence. Processes records and enters data on forms and into data systems; analyzes information to ensure forms or reports are complete, accurate, and filed. Operates office equipment, including copy machines, scanners, fax machines, computers, printers, and other equipment. Learns to set up rooms for meetings or conferences, including checking in attendees, making or setting out beverages and refreshments, and clearing or cleaning up rooms. Performs other similar or related duties which may not be specifically included within this position description but which are consistent with the general level of the job and the responsibilities described. Program Specialist II Duties may include, but are not limited to, the following: Performs technical and administrative work involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures. Reviews processes and maintains program or Office transactions, records, and other documents. Assists in the preparation and maintenance of statistical data, reports, and correspondence. Reviews and analyzes various documents, including but not limited to applications for admittance and/or licenses, for completeness and accuracy. Maintains computer systems and databases containing applicant and licensee information, records of verbal and written communications, follow-up research, referrals to others, and actions taken for problem resolution. Responds to written and telephone inquiries from applicants, licensees, and the general public, both in writing and orally. Prepares letters related to licensee records and billing information. Assists with the receipt and processing fees and payments; notes discrepancies and ensure corrections and adjustments are made. Processes licensee status changes and billing adjustments. Performs preliminary research, collects information and data, analyzes or assists in analysis of collected data and information, and provides recommendations for solutions. Receives, sorts, distributes, and processes in-coming/out-going mail and other materials. Files documents and maintains office folders and records. Inventories and maintains office supplies; assists staff with specific supply requests; verifies supply receipts with orders and reconciles charges. Assists in the planning and logistical functions of activities, including scheduling transportation and arranging for the use of facilities. Assists in the preparation and maintenance of statistical data, reports, and correspondence. Assists with the administration of State Bar examinations. Prepares a variety of forms, labels, envelopes, and correspondence. Processes records and enters data on forms and into data systems; ensures forms or reports are complete, accurate, and filed. Operates office equipment, including copy machines, scanners, fax machines, computers, printers, and other equipment. Takes and maintains accurate minutes at meetings or conferences, including recording attendance and following up with participants regarding action items. May be assigned to conduct special projects as necessary. Performs other similar or related duties which may not be specifically included within this position description but which are consistent with the general level of the job and the responsibilities described. Employment Standards Knowledge of: Basic principles of effective customer service and telephone etiquette. Basic techniques of record and file organization. Alphabetical and numerical filing methods. Modern office practices and procedures, including the use of standard computer software and database recording-keeping systems. The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary. Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. Working knowledge of the State Bar Offices and their functions and general knowledge of other agencies and their interface with the State Bar, functions of the Office, and Rules and Regulations for Admission to Practice Law in California. Computerized information and database recordkeeping systems. Ability to: Set priorities and meet established deadlines. Pay attention to details. Learn and apply the policies and practices of a department. Learn new work processes and procedures. Operate modern office equipment, including computer hardware, software, and internet and web based applications. Take accurate messages and relay them quickly and efficiently. Appropriately respond to requests and inquiries from the general public or other departments. Understand and carry out oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective interpersonal relationships at all organizational levels as well as with the public. Display a high degree of maturity, integrity, and good judgment. Maintain the confidentiality of information. Minimum Qualifications Education: Possession of High School diploma or equivalent. Experience: Program Specialist I Experience working in an office setting performing clerical or administrative duties is preferred. Program Specialist II One (1) year of experience working in an office setting performing clerical or administrative duties. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, and Registration Requirements: None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
STATE BAR OF CALIFORNIA
Los Angeles, CA, United States
Job Description Office of Admissions, Moral Character Program Specialist I Annual Salary Range: $60,494 - $80,655 Program Specialist II Annual Salary Range: $66,539 - $88,724 FLSA: Non-Exempt / Union Represented This position will allow for up to four days of remote work. About the Office: The Office of Admissions oversees all activities required for admitting attorneys to practice law in California. Admissions oversees the administration of the California State Bar Exam, First-Year Law Students' Exam, and the Legal Specialization Exams.The office conducts applicant moral character investigations, accreditation, and registrations of non-ABA law schools. Applicant fees, accreditation fees, and interest income fund the Office of Admissions. Admissions processes special admissions applications for attorneys who are licensed in another state to work in unique capacities in California. About the Job: The Pre-Processing section of the Moral Character Determinations unit seeks to fill a Program Specialist I/II position with an experienced administrative professional with at least two (2) years of relevant experience. This position requires a proactive person who can work independently to process and manage a high-volume moral character application caseload, ensure each submission is complete, and approve cases with minimal significant background history. The ideal candidate must communicate effectively, verbally and in writing, pay close attention to detail, have a strong background in providing excellent customer service, and be comfortable with technology (Salesforce experience is a plus). Please note that all employees in the Office of Admissions are required to work at examinations to which they are assigned; this will include overnight travel between two to four times per year. Definition Under direct supervision, the Program Specialist I performs a variety of general and/or Office-specific technical and administrative support duties. Under general supervision, the Program Specialist II performs a variety of general and/or Office-specific technical and administrative support duties. Distinguishing Characteristics This is the entry-level classification in the Program Specialist classification series. Incumbents work under direct supervision while learning job tasks, progressing to general supervision and independence as procedures and processes of assigned areas of responsibility are learned. The Program Specialist I classification is distinguished from the Program Specialist II classification by the latter's more complex and difficult clerical and administrative support responsibilities. This is the journey-level classification in the Program Specialist classification series. Incumbents at this level are expected to perform assignments under general supervision and to adapt to changing work processes and may assist with training new employees in work procedures and methods. The Program Specialist II classification is distinguished from the Program Specialist I classification by the former's more complex and difficult technical and administrative support responsibilities. Incumbents in Program Specialist II positions are also expected to perform their duties with less supervision than incumbents in Program Specialist I positions. Examples of Essential Duties Program Specialist I Duties may include, but are not limited to, the following: Performs technical and administrative work involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures. Receives, sorts, distributes, and processes in-coming/outgoing mail and other materials. Files documents and maintains office folders, program transactions, records, and other documents. Inventories and maintains office supplies; assists staff with specific supply requests; verifies supply receipts with orders and reconciles charges. Assists in the planning and logistical functions of activities, including scheduling transportation and arranging for the use of facilities. Assists in the preparation and maintenance of statistical data, reports, and correspondence. Responds to routine written and telephone inquiries. Assists with the administration of State Bar examinations. Prepares a variety of forms, labels, envelopes, and correspondence. Processes records and enters data on forms and into data systems; analyzes information to ensure forms or reports are complete, accurate, and filed. Operates office equipment, including copy machines, scanners, fax machines, computers, printers, and other equipment. Learns to set up rooms for meetings or conferences, including checking in attendees, making or setting out beverages and refreshments, and clearing or cleaning up rooms. Performs other similar or related duties which may not be specifically included within this position description but which are consistent with the general level of the job and the responsibilities described. Program Specialist II Duties may include, but are not limited to, the following: Performs technical and administrative work involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures. Reviews processes and maintains program or Office transactions, records, and other documents. Assists in the preparation and maintenance of statistical data, reports, and correspondence. Reviews and analyzes various documents, including but not limited to applications for admittance and/or licenses, for completeness and accuracy. Maintains computer systems and databases containing applicant and licensee information, records of verbal and written communications, follow-up research, referrals to others, and actions taken for problem resolution. Responds to written and telephone inquiries from applicants, licensees, and the general public, both in writing and orally. Prepares letters related to licensee records and billing information. Assists with the receipt and processing fees and payments; notes discrepancies and ensure corrections and adjustments are made. Processes licensee status changes and billing adjustments. Performs preliminary research, collects information and data, analyzes or assists in analysis of collected data and information, and provides recommendations for solutions. Receives, sorts, distributes, and processes in-coming/out-going mail and other materials. Files documents and maintains office folders and records. Inventories and maintains office supplies; assists staff with specific supply requests; verifies supply receipts with orders and reconciles charges. Assists in the planning and logistical functions of activities, including scheduling transportation and arranging for the use of facilities. Assists in the preparation and maintenance of statistical data, reports, and correspondence. Assists with the administration of State Bar examinations. Prepares a variety of forms, labels, envelopes, and correspondence. Processes records and enters data on forms and into data systems; ensures forms or reports are complete, accurate, and filed. Operates office equipment, including copy machines, scanners, fax machines, computers, printers, and other equipment. Takes and maintains accurate minutes at meetings or conferences, including recording attendance and following up with participants regarding action items. May be assigned to conduct special projects as necessary. Performs other similar or related duties which may not be specifically included within this position description but which are consistent with the general level of the job and the responsibilities described. Employment Standards Knowledge of: Basic principles of effective customer service and telephone etiquette. Basic techniques of record and file organization. Alphabetical and numerical filing methods. Modern office practices and procedures, including the use of standard computer software and database recording-keeping systems. The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary. Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. Working knowledge of the State Bar Offices and their functions and general knowledge of other agencies and their interface with the State Bar, functions of the Office, and Rules and Regulations for Admission to Practice Law in California. Computerized information and database recordkeeping systems. Ability to: Set priorities and meet established deadlines. Pay attention to details. Learn and apply the policies and practices of a department. Learn new work processes and procedures. Operate modern office equipment, including computer hardware, software, and internet and web based applications. Take accurate messages and relay them quickly and efficiently. Appropriately respond to requests and inquiries from the general public or other departments. Understand and carry out oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective interpersonal relationships at all organizational levels as well as with the public. Display a high degree of maturity, integrity, and good judgment. Maintain the confidentiality of information. Minimum Qualifications Education: Possession of High School diploma or equivalent. Experience: Program Specialist I Experience working in an office setting performing clerical or administrative duties is preferred. Program Specialist II One (1) year of experience working in an office setting performing clerical or administrative duties. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, and Registration Requirements: None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
Mar 26, 2024
Full Time
Job Description Office of Admissions, Moral Character Program Specialist I Annual Salary Range: $60,494 - $80,655 Program Specialist II Annual Salary Range: $66,539 - $88,724 FLSA: Non-Exempt / Union Represented This position will allow for up to four days of remote work. About the Office: The Office of Admissions oversees all activities required for admitting attorneys to practice law in California. Admissions oversees the administration of the California State Bar Exam, First-Year Law Students' Exam, and the Legal Specialization Exams.The office conducts applicant moral character investigations, accreditation, and registrations of non-ABA law schools. Applicant fees, accreditation fees, and interest income fund the Office of Admissions. Admissions processes special admissions applications for attorneys who are licensed in another state to work in unique capacities in California. About the Job: The Pre-Processing section of the Moral Character Determinations unit seeks to fill a Program Specialist I/II position with an experienced administrative professional with at least two (2) years of relevant experience. This position requires a proactive person who can work independently to process and manage a high-volume moral character application caseload, ensure each submission is complete, and approve cases with minimal significant background history. The ideal candidate must communicate effectively, verbally and in writing, pay close attention to detail, have a strong background in providing excellent customer service, and be comfortable with technology (Salesforce experience is a plus). Please note that all employees in the Office of Admissions are required to work at examinations to which they are assigned; this will include overnight travel between two to four times per year. Definition Under direct supervision, the Program Specialist I performs a variety of general and/or Office-specific technical and administrative support duties. Under general supervision, the Program Specialist II performs a variety of general and/or Office-specific technical and administrative support duties. Distinguishing Characteristics This is the entry-level classification in the Program Specialist classification series. Incumbents work under direct supervision while learning job tasks, progressing to general supervision and independence as procedures and processes of assigned areas of responsibility are learned. The Program Specialist I classification is distinguished from the Program Specialist II classification by the latter's more complex and difficult clerical and administrative support responsibilities. This is the journey-level classification in the Program Specialist classification series. Incumbents at this level are expected to perform assignments under general supervision and to adapt to changing work processes and may assist with training new employees in work procedures and methods. The Program Specialist II classification is distinguished from the Program Specialist I classification by the former's more complex and difficult technical and administrative support responsibilities. Incumbents in Program Specialist II positions are also expected to perform their duties with less supervision than incumbents in Program Specialist I positions. Examples of Essential Duties Program Specialist I Duties may include, but are not limited to, the following: Performs technical and administrative work involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures. Receives, sorts, distributes, and processes in-coming/outgoing mail and other materials. Files documents and maintains office folders, program transactions, records, and other documents. Inventories and maintains office supplies; assists staff with specific supply requests; verifies supply receipts with orders and reconciles charges. Assists in the planning and logistical functions of activities, including scheduling transportation and arranging for the use of facilities. Assists in the preparation and maintenance of statistical data, reports, and correspondence. Responds to routine written and telephone inquiries. Assists with the administration of State Bar examinations. Prepares a variety of forms, labels, envelopes, and correspondence. Processes records and enters data on forms and into data systems; analyzes information to ensure forms or reports are complete, accurate, and filed. Operates office equipment, including copy machines, scanners, fax machines, computers, printers, and other equipment. Learns to set up rooms for meetings or conferences, including checking in attendees, making or setting out beverages and refreshments, and clearing or cleaning up rooms. Performs other similar or related duties which may not be specifically included within this position description but which are consistent with the general level of the job and the responsibilities described. Program Specialist II Duties may include, but are not limited to, the following: Performs technical and administrative work involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures. Reviews processes and maintains program or Office transactions, records, and other documents. Assists in the preparation and maintenance of statistical data, reports, and correspondence. Reviews and analyzes various documents, including but not limited to applications for admittance and/or licenses, for completeness and accuracy. Maintains computer systems and databases containing applicant and licensee information, records of verbal and written communications, follow-up research, referrals to others, and actions taken for problem resolution. Responds to written and telephone inquiries from applicants, licensees, and the general public, both in writing and orally. Prepares letters related to licensee records and billing information. Assists with the receipt and processing fees and payments; notes discrepancies and ensure corrections and adjustments are made. Processes licensee status changes and billing adjustments. Performs preliminary research, collects information and data, analyzes or assists in analysis of collected data and information, and provides recommendations for solutions. Receives, sorts, distributes, and processes in-coming/out-going mail and other materials. Files documents and maintains office folders and records. Inventories and maintains office supplies; assists staff with specific supply requests; verifies supply receipts with orders and reconciles charges. Assists in the planning and logistical functions of activities, including scheduling transportation and arranging for the use of facilities. Assists in the preparation and maintenance of statistical data, reports, and correspondence. Assists with the administration of State Bar examinations. Prepares a variety of forms, labels, envelopes, and correspondence. Processes records and enters data on forms and into data systems; ensures forms or reports are complete, accurate, and filed. Operates office equipment, including copy machines, scanners, fax machines, computers, printers, and other equipment. Takes and maintains accurate minutes at meetings or conferences, including recording attendance and following up with participants regarding action items. May be assigned to conduct special projects as necessary. Performs other similar or related duties which may not be specifically included within this position description but which are consistent with the general level of the job and the responsibilities described. Employment Standards Knowledge of: Basic principles of effective customer service and telephone etiquette. Basic techniques of record and file organization. Alphabetical and numerical filing methods. Modern office practices and procedures, including the use of standard computer software and database recording-keeping systems. The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary. Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. Working knowledge of the State Bar Offices and their functions and general knowledge of other agencies and their interface with the State Bar, functions of the Office, and Rules and Regulations for Admission to Practice Law in California. Computerized information and database recordkeeping systems. Ability to: Set priorities and meet established deadlines. Pay attention to details. Learn and apply the policies and practices of a department. Learn new work processes and procedures. Operate modern office equipment, including computer hardware, software, and internet and web based applications. Take accurate messages and relay them quickly and efficiently. Appropriately respond to requests and inquiries from the general public or other departments. Understand and carry out oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective interpersonal relationships at all organizational levels as well as with the public. Display a high degree of maturity, integrity, and good judgment. Maintain the confidentiality of information. Minimum Qualifications Education: Possession of High School diploma or equivalent. Experience: Program Specialist I Experience working in an office setting performing clerical or administrative duties is preferred. Program Specialist II One (1) year of experience working in an office setting performing clerical or administrative duties. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, and Registration Requirements: None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
City of Kansas City, MO
Kansas City, Missouri, United States
Full-time position available with the General Services Department, Finance Division located at 414 East 12th Street Salary Range: $4,619-$6,928/month Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. Application Deadline Date: Open Until Filled Responsibilities Assists with creating the department's annual budget. Validates departmental charges. Reconciles Internal Services Funds. Provides exceptional customer service to internal and external customers. Follows up with Operation Divisions to obtain necessary documentation for invoicing. Collaborates with other departments to ensure billing accuracy. Performs various activities to support accounting and billing process. Researches and resolves potential billing issues prior to invoice submission. Follows internal billing procedures for all tasks assigned. Ensures billing deadlines are met. Prepares, reviews, records, and analyzes information needed for financial projections, periodic reporting, budgetary processes, and provide information to managers. Prepares and drafts requested information and provides reports as necessary. Perform other duties as requested. Qualifications REQUIRES an accredited Master's degree in public or business administration, urban or regional planning, economics, organizational psychology/development, project management, or geography; OR an accredited Bachelor's degree and 1 year of professional experience in public or business administration, corporate/municipal finance, research, accounting, planning, project/program management or geographical information system analytics. Preference given for an accounting degree, account reconciliation, AR/AP, expenses, excel (Intermediate/Advanced)-pivot tables, VLOOKUP, subtotals, or analytical skills (Intermediate/Advanced). Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete. In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System. Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education. The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education. For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained. Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical. If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months. The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org . If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).
Apr 15, 2024
Full Time
Full-time position available with the General Services Department, Finance Division located at 414 East 12th Street Salary Range: $4,619-$6,928/month Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. Application Deadline Date: Open Until Filled Responsibilities Assists with creating the department's annual budget. Validates departmental charges. Reconciles Internal Services Funds. Provides exceptional customer service to internal and external customers. Follows up with Operation Divisions to obtain necessary documentation for invoicing. Collaborates with other departments to ensure billing accuracy. Performs various activities to support accounting and billing process. Researches and resolves potential billing issues prior to invoice submission. Follows internal billing procedures for all tasks assigned. Ensures billing deadlines are met. Prepares, reviews, records, and analyzes information needed for financial projections, periodic reporting, budgetary processes, and provide information to managers. Prepares and drafts requested information and provides reports as necessary. Perform other duties as requested. Qualifications REQUIRES an accredited Master's degree in public or business administration, urban or regional planning, economics, organizational psychology/development, project management, or geography; OR an accredited Bachelor's degree and 1 year of professional experience in public or business administration, corporate/municipal finance, research, accounting, planning, project/program management or geographical information system analytics. Preference given for an accounting degree, account reconciliation, AR/AP, expenses, excel (Intermediate/Advanced)-pivot tables, VLOOKUP, subtotals, or analytical skills (Intermediate/Advanced). Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete. In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System. Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education. The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education. For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained. Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical. If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months. The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org . If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).
PLACER COUNTY, CA
Auburn, California, United States
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Placer County Information Technology Department is actively recruiting to fill an IT Specialist vacancy to perform IT Field Support duties throughout the Lake Tahoe region and to provide extensive remote assistance. This is the only IT Specialist position stationed in the Tahoe area and involves traveling to multiple locations. The incumbent will perform a variety of technical duties including but not limited to serving as a second and third level responder for computer, network, hardware and software issues, assisting and training end users in personal computer and coordinating with vendors, other county departments and other agencies in identifying and implementing system upgrades and modifications. Employees who are permanently assigned to a position located in the North Lake Tahoe Area qualify for the Tahoe Branch Assignment Premium, up to an additional $1,000 per month. The incumbent must have the ability to report to the worksite in an emergency situation and in all weather conditions within a reasonable response time. This classification is scheduled to receive a general wage increase of 4% in July 2024. Applications will be reviewed on a bi-weekly basis. Interested applicants are encouraged to apply immediately. BENEFITS Placer County offers a comprehensive benefits package to employees, including: Holidays: 14 paid holidays per year, 2 of which are floating holidays* Vacation leave: 10 days/year with ability to accrue 25 days/year Sick leave: 12 days/year* Cafeteria plan: 6% of employee’s salary will be contributed towards employee to use towards 401(k), dependent care, medical co-insurance, or cash Medical, dental, and vision insurance available for employees and dependents $50,000 life insurance policy at no cost to employee CalPERS retirement plans Retiree medical insurance Deferred compensation Education allowance: up to $1,200 per year Bilingual incentive: incumbents may be eligible for bilingual incentive pay depending upon operational needs and certification of proficiency. *Amounts will be prorated for part-time employees and employees hired after the first of the year. The information above represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire about the most current benefit package during hiring interviews or by contacting the Human Resources Department. For a detailed listing of benefits, please click here to view Professional benefits . For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION Provides effective specialized information technology support for network systems and business applications related to Placer County; troubleshoots, analyzes and resolves system/application related requests including specialties such as Help Desk, Web, and department specific applications. Performs a variety of technical duties pertaining to computer systems and related equipment and serves as a second or third level responder for computer, network and hardware/software issues. Assists and trains users in personal computer hardware and specialized software and provides technical assistance to customers. Analyzes existing processes and provides recommendations regarding technology solutions. Coordinates with vendors, other county departments, and other agencies in identifying and implementing system upgrades and modifications; and performs other related duties as assigned. DISTINGUISHING CHARACTERISTICS This is the journey level classification in the Information Technology Specialist classification series. Positions in this classification independently perform a broad range of both routine and complex technical assignments in support of specialized systems, including user support, system troubleshooting, review of business processes and communication of user requirements/problems to a vendor or statewide system which then develops the technical solution. This class is distinguished from the classification of Information Technology Analyst because the latter describes positions with analytical responsibilities where the primary duties include the analysis of business and/or system needs, the evaluation of current systems and the design of technical solutions to meet the identified business or system needs, including work which may emphasize business systems analysis and the design of technology solutions to resolve application problems or improve efficiency and effectiveness; network/telecommunication systems analysis and design; system analysis/administration and design, and/or database analysis/administration and design. This class is distinguished from the classification of Information Technology Technician II in that the Specialist describes positions that are responsible for performing duties that are broader and more complex in nature requiring specialized knowledge and abilities as compared to the more routine tasks performed by a technician that require a more general knowledge. SUPERVISION RECEIVED AND EXERCISED Incumbents at this level work under direction from an assigned supervisor, receiving occasional supervision while working toward a definite objective that requires use of a wide range of procedures and involves planning and/or determining specific procedures or equipment required in order to meet assigned objectives and solve complex problems. Only unusual matters are referred to a supervisor. May exercise functional or direct supervision over technical or clerical staff. Incumbents may exercise functional supervision over other technical specialist staff on a project basis. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Perform a variety of specialized duties in support of the County’s technology functions which may include, but are not limited to, applications, network, business processes and related technology areas. Assist users of a particular application where detailed knowledge of the specific application is required, troubleshooting, debugging and resolving a variety of operations/business-process related applications problems. Troubleshoot new applications and/or systems to ensure functional operation. Install, configure, customize and administer a variety of commercial, off-the-shelf (COTS) and vendor developed applications; write programs/scripts and develop reports using standard application development products and tools. Design and generate a variety of routine and ad hoc customized reports based on customer requirements. Perform routine applications, system and/or network support duties such as monitoring or adding applications/users/devices, modifying user profiles, re-setting passwords and performing file maintenance; set up basic user access permissions consistent with County policies and procedures. Complete, review, and/or approve a variety of forms, including requests for hardware and software, and user access. Serve as a technical resource in the evaluation, selection, acquisition and implementation of computer hardware and software solutions, including cost/benefit analysis. Recommend contractor selection and assist with vendor and contract management. Review and provide input on Requests for Proposals. Design website layout and content; design and develop screens and menus; review and monitor content to ensure consistency with County policies and procedures; conduct ongoing website maintenance for content updates and revisions. Execute website and software testing plans to validate functionality; resolve programming issues; refine data and format final products; test, troubleshoot and de-bug programs using appropriate technology and various test utilities, and ensure functional operation. Coordinate and complete projects that are specific to area of assignment, such as the implementation of a new system design or system upgrade. Interface with users to identify problems/gaps with current technology and/or business processes and gather system requirements. Serve as the primary interface with and coordinate and direct the work of vendors. May coordinate and direct the work of staff at the same or lower level while working on projects. Design and direct project testing and quality assurance processes. May write, revise and maintain computer programs based on business requirements and application design specifications identified and developed by someone else, in order to create new business applications and interfaces or maintain/modify existing business applications, using various computer languages and/or database platforms; troubleshoot, debug, and resolve problems with application coding. Prepare data maintenance documents and follow-up to ensure completion; prep information recovery plan. May perform application software maintenance duties; install and test software application patches and upgrades; Prepare technical reports, correspondence and other documents; provide general administrative support that may include maintaining records and monitoring contracts/budgets. Participates on committees and task forces; attend meetings, conferences and training sessions. Develop training materials and conduct training pertaining to the use of new or modified applications and/or systems for users and other information technology staff. When assigned to support a statewide, federal, or legislation-governed system, review upcoming changes to programs, regulations or system (All County Letters, Management Change Requests), identify impact on system and/or County processes, provides input on necessary revisions, and assist with implementing changes. Serve on project teams providing technical assistance as needed. Train, lead, and provide technical guidance to technician or clerical staff. Direct the work of peers and/or subordinate staff on assigned projects. May recommend the appointment of personnel; provide or coordinate staff training; provide standards and operating guidelines; and provide timely input on performance evaluations and disciplinary matters, as assigned. Assign, direct, and review the work of assigned staff; conduct employee performance evaluations for assigned direct reports. Provide after hours technology support as assigned. Provide technical and functional supervision of contractors/vendors. Perform other related duties as assigned. WORKING CONDITIONS Work is typically performed in an indoor office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances; position occasionally requires travel to other locations. Work environments may include noise, dust and/or unpleasant odors, marked changes in temperature and humidity, and may occasionally require work in confined spaces. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of journey-level technical experience comparable to an Information Technology Technician II with Placer County. Training: Equivalent to completion of an associate’s degree from an accredited college or university in computer science, information technology or a closely related field. Additional relevant technical experience that demonstrates the ability to perform specialist level duties in assigned technology area may substitute for the required education on a year for year basis; or possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for all or part of the above-required education. Required License or Certificate: May need to possess a valid driver’s license as required by the position and in accordance with the California Vehicle Code. Proof of adequate vehicle insurance and medical clearance may also be required. Note: Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information technology program. Basic operational characteristics of local and wide area network systems. Automated systems/software utilized in area of assignment, including work processes, methods of data entry/retrieval, and system navigation. Standard office software such as word processing, electronic mail, and spreadsheet software. Principles and practices of troubleshooting computer system hardware and software problems. Process and workflow analysis. Tools and test equipment used in the installation, maintenance and repair of information systems. Basic project management principles and techniques such as organizing and managing a project, developing schedules, identifying critical paths, and breaking down a project into individual tasks. Basic principles and practices of technical network administration. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials. Principles and practices of record keeping. Modern office procedures, methods and equipment. Principles and practices of effective team building, team leadership and conflict resolution. Principles and practices of effective supervision techniques, training, and performance management. Ability to: Operate, maintain and perform repairs on information technology equipment and software. Perform complex duties related to troubleshooting, configuring, performing repairs and assignment specific desktop and network hardware and software issues and respond appropriately to customer service requests. Test and repair electronic equipment using appropriate tools. Communicate technical information to a wide variety of users. Assist in planning and evaluating new systems and equipment. Execute system testing plans and test, troubleshoot and de-bug programs using appropriate technology to ensure system functionality. Plan, organize, prioritize and process work to ensure that deadlines are met; organize and manage multiple assignments and priorities. Prepare and present training materials related to specialized hardware and/or software. Prepare and maintain documentation for procedures, processes, and tables related to area of assignment. Independently analyze work methods, procedures, and operational needs; identify and recommend appropriate solutions. Learn and utilize specialized terminology if needed by the specific assignment. Read, comprehend and retain technical information on computer products and systems. Adapt quickly to changes in policies, procedures, assignments and work locations. Communicate effectively, both verbally and in writing. Supervise, train, assign, schedule, and evaluate the work of assigned technical and clerical staff. Establish and maintain effective working relationships with those encountered during the course of the work. Provide on-call service during off hours, evenings, weekends, and holidays. Mobility-frequent standing or sitting for extended periods; frequent walking; frequent to occasional twisting, depending on assignment; occasional pushing/pulling, bending, kneeling, squatting and crawling. Lifting-frequent lifting up to 20 pounds, occasional lifting up to 80 pounds. Vision-constant use of good overall vision for reading/close up work; frequent use of color perception and eye/hand coordination; occasional use of depth perception and peripheral vision. Dexterity-frequent repetitive motion from writing and using a computer keyboard; frequent grasping, holding and reaching. Hearing/Talking - frequent hearing/talking to others on the telephone and in person. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Selection Plan For questions regarding this recruitment, please contact Preciosa Ayala-Burkhardt, Administrative Technician, at payala@placer.ca.gov or (530) 886-4637. Closing Date/Time: 4/26/2024 5:00:00 PM
Mar 07, 2024
Full Time
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Placer County Information Technology Department is actively recruiting to fill an IT Specialist vacancy to perform IT Field Support duties throughout the Lake Tahoe region and to provide extensive remote assistance. This is the only IT Specialist position stationed in the Tahoe area and involves traveling to multiple locations. The incumbent will perform a variety of technical duties including but not limited to serving as a second and third level responder for computer, network, hardware and software issues, assisting and training end users in personal computer and coordinating with vendors, other county departments and other agencies in identifying and implementing system upgrades and modifications. Employees who are permanently assigned to a position located in the North Lake Tahoe Area qualify for the Tahoe Branch Assignment Premium, up to an additional $1,000 per month. The incumbent must have the ability to report to the worksite in an emergency situation and in all weather conditions within a reasonable response time. This classification is scheduled to receive a general wage increase of 4% in July 2024. Applications will be reviewed on a bi-weekly basis. Interested applicants are encouraged to apply immediately. BENEFITS Placer County offers a comprehensive benefits package to employees, including: Holidays: 14 paid holidays per year, 2 of which are floating holidays* Vacation leave: 10 days/year with ability to accrue 25 days/year Sick leave: 12 days/year* Cafeteria plan: 6% of employee’s salary will be contributed towards employee to use towards 401(k), dependent care, medical co-insurance, or cash Medical, dental, and vision insurance available for employees and dependents $50,000 life insurance policy at no cost to employee CalPERS retirement plans Retiree medical insurance Deferred compensation Education allowance: up to $1,200 per year Bilingual incentive: incumbents may be eligible for bilingual incentive pay depending upon operational needs and certification of proficiency. *Amounts will be prorated for part-time employees and employees hired after the first of the year. The information above represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire about the most current benefit package during hiring interviews or by contacting the Human Resources Department. For a detailed listing of benefits, please click here to view Professional benefits . For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION Provides effective specialized information technology support for network systems and business applications related to Placer County; troubleshoots, analyzes and resolves system/application related requests including specialties such as Help Desk, Web, and department specific applications. Performs a variety of technical duties pertaining to computer systems and related equipment and serves as a second or third level responder for computer, network and hardware/software issues. Assists and trains users in personal computer hardware and specialized software and provides technical assistance to customers. Analyzes existing processes and provides recommendations regarding technology solutions. Coordinates with vendors, other county departments, and other agencies in identifying and implementing system upgrades and modifications; and performs other related duties as assigned. DISTINGUISHING CHARACTERISTICS This is the journey level classification in the Information Technology Specialist classification series. Positions in this classification independently perform a broad range of both routine and complex technical assignments in support of specialized systems, including user support, system troubleshooting, review of business processes and communication of user requirements/problems to a vendor or statewide system which then develops the technical solution. This class is distinguished from the classification of Information Technology Analyst because the latter describes positions with analytical responsibilities where the primary duties include the analysis of business and/or system needs, the evaluation of current systems and the design of technical solutions to meet the identified business or system needs, including work which may emphasize business systems analysis and the design of technology solutions to resolve application problems or improve efficiency and effectiveness; network/telecommunication systems analysis and design; system analysis/administration and design, and/or database analysis/administration and design. This class is distinguished from the classification of Information Technology Technician II in that the Specialist describes positions that are responsible for performing duties that are broader and more complex in nature requiring specialized knowledge and abilities as compared to the more routine tasks performed by a technician that require a more general knowledge. SUPERVISION RECEIVED AND EXERCISED Incumbents at this level work under direction from an assigned supervisor, receiving occasional supervision while working toward a definite objective that requires use of a wide range of procedures and involves planning and/or determining specific procedures or equipment required in order to meet assigned objectives and solve complex problems. Only unusual matters are referred to a supervisor. May exercise functional or direct supervision over technical or clerical staff. Incumbents may exercise functional supervision over other technical specialist staff on a project basis. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Perform a variety of specialized duties in support of the County’s technology functions which may include, but are not limited to, applications, network, business processes and related technology areas. Assist users of a particular application where detailed knowledge of the specific application is required, troubleshooting, debugging and resolving a variety of operations/business-process related applications problems. Troubleshoot new applications and/or systems to ensure functional operation. Install, configure, customize and administer a variety of commercial, off-the-shelf (COTS) and vendor developed applications; write programs/scripts and develop reports using standard application development products and tools. Design and generate a variety of routine and ad hoc customized reports based on customer requirements. Perform routine applications, system and/or network support duties such as monitoring or adding applications/users/devices, modifying user profiles, re-setting passwords and performing file maintenance; set up basic user access permissions consistent with County policies and procedures. Complete, review, and/or approve a variety of forms, including requests for hardware and software, and user access. Serve as a technical resource in the evaluation, selection, acquisition and implementation of computer hardware and software solutions, including cost/benefit analysis. Recommend contractor selection and assist with vendor and contract management. Review and provide input on Requests for Proposals. Design website layout and content; design and develop screens and menus; review and monitor content to ensure consistency with County policies and procedures; conduct ongoing website maintenance for content updates and revisions. Execute website and software testing plans to validate functionality; resolve programming issues; refine data and format final products; test, troubleshoot and de-bug programs using appropriate technology and various test utilities, and ensure functional operation. Coordinate and complete projects that are specific to area of assignment, such as the implementation of a new system design or system upgrade. Interface with users to identify problems/gaps with current technology and/or business processes and gather system requirements. Serve as the primary interface with and coordinate and direct the work of vendors. May coordinate and direct the work of staff at the same or lower level while working on projects. Design and direct project testing and quality assurance processes. May write, revise and maintain computer programs based on business requirements and application design specifications identified and developed by someone else, in order to create new business applications and interfaces or maintain/modify existing business applications, using various computer languages and/or database platforms; troubleshoot, debug, and resolve problems with application coding. Prepare data maintenance documents and follow-up to ensure completion; prep information recovery plan. May perform application software maintenance duties; install and test software application patches and upgrades; Prepare technical reports, correspondence and other documents; provide general administrative support that may include maintaining records and monitoring contracts/budgets. Participates on committees and task forces; attend meetings, conferences and training sessions. Develop training materials and conduct training pertaining to the use of new or modified applications and/or systems for users and other information technology staff. When assigned to support a statewide, federal, or legislation-governed system, review upcoming changes to programs, regulations or system (All County Letters, Management Change Requests), identify impact on system and/or County processes, provides input on necessary revisions, and assist with implementing changes. Serve on project teams providing technical assistance as needed. Train, lead, and provide technical guidance to technician or clerical staff. Direct the work of peers and/or subordinate staff on assigned projects. May recommend the appointment of personnel; provide or coordinate staff training; provide standards and operating guidelines; and provide timely input on performance evaluations and disciplinary matters, as assigned. Assign, direct, and review the work of assigned staff; conduct employee performance evaluations for assigned direct reports. Provide after hours technology support as assigned. Provide technical and functional supervision of contractors/vendors. Perform other related duties as assigned. WORKING CONDITIONS Work is typically performed in an indoor office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances; position occasionally requires travel to other locations. Work environments may include noise, dust and/or unpleasant odors, marked changes in temperature and humidity, and may occasionally require work in confined spaces. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of journey-level technical experience comparable to an Information Technology Technician II with Placer County. Training: Equivalent to completion of an associate’s degree from an accredited college or university in computer science, information technology or a closely related field. Additional relevant technical experience that demonstrates the ability to perform specialist level duties in assigned technology area may substitute for the required education on a year for year basis; or possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for all or part of the above-required education. Required License or Certificate: May need to possess a valid driver’s license as required by the position and in accordance with the California Vehicle Code. Proof of adequate vehicle insurance and medical clearance may also be required. Note: Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information technology program. Basic operational characteristics of local and wide area network systems. Automated systems/software utilized in area of assignment, including work processes, methods of data entry/retrieval, and system navigation. Standard office software such as word processing, electronic mail, and spreadsheet software. Principles and practices of troubleshooting computer system hardware and software problems. Process and workflow analysis. Tools and test equipment used in the installation, maintenance and repair of information systems. Basic project management principles and techniques such as organizing and managing a project, developing schedules, identifying critical paths, and breaking down a project into individual tasks. Basic principles and practices of technical network administration. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials. Principles and practices of record keeping. Modern office procedures, methods and equipment. Principles and practices of effective team building, team leadership and conflict resolution. Principles and practices of effective supervision techniques, training, and performance management. Ability to: Operate, maintain and perform repairs on information technology equipment and software. Perform complex duties related to troubleshooting, configuring, performing repairs and assignment specific desktop and network hardware and software issues and respond appropriately to customer service requests. Test and repair electronic equipment using appropriate tools. Communicate technical information to a wide variety of users. Assist in planning and evaluating new systems and equipment. Execute system testing plans and test, troubleshoot and de-bug programs using appropriate technology to ensure system functionality. Plan, organize, prioritize and process work to ensure that deadlines are met; organize and manage multiple assignments and priorities. Prepare and present training materials related to specialized hardware and/or software. Prepare and maintain documentation for procedures, processes, and tables related to area of assignment. Independently analyze work methods, procedures, and operational needs; identify and recommend appropriate solutions. Learn and utilize specialized terminology if needed by the specific assignment. Read, comprehend and retain technical information on computer products and systems. Adapt quickly to changes in policies, procedures, assignments and work locations. Communicate effectively, both verbally and in writing. Supervise, train, assign, schedule, and evaluate the work of assigned technical and clerical staff. Establish and maintain effective working relationships with those encountered during the course of the work. Provide on-call service during off hours, evenings, weekends, and holidays. Mobility-frequent standing or sitting for extended periods; frequent walking; frequent to occasional twisting, depending on assignment; occasional pushing/pulling, bending, kneeling, squatting and crawling. Lifting-frequent lifting up to 20 pounds, occasional lifting up to 80 pounds. Vision-constant use of good overall vision for reading/close up work; frequent use of color perception and eye/hand coordination; occasional use of depth perception and peripheral vision. Dexterity-frequent repetitive motion from writing and using a computer keyboard; frequent grasping, holding and reaching. Hearing/Talking - frequent hearing/talking to others on the telephone and in person. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Selection Plan For questions regarding this recruitment, please contact Preciosa Ayala-Burkhardt, Administrative Technician, at payala@placer.ca.gov or (530) 886-4637. Closing Date/Time: 4/26/2024 5:00:00 PM
PLACER COUNTY, CA
Auburn, California, United States
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Department of Child Support Services is currently hiring for multiple permanent Child Support Specialist - I positions. This position provides you the opportunity to work for a county that thrives on working collaboratively and overcoming challenges. An ideal candidate will be a team player who wants to make a difference in their community and will embrace the positive culture we foster in this department. If you find satisfaction in accomplishing meaningful tasks, take pride in your work and enjoy continuous professional development you may just be the perfect fit. To learn more about the Child Support Services Department please visit our website - Child Support Services . Depending on area of assignment, telecommute options may be available after completion of the probationary period, subject to approval by the Appointing Authority. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Placer Public Employees Organization (PPEO) benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To interview, collect and record a variety of legal and related documents, including financial information from individuals involved in child support cases; to establish support obligation(s) including determining the ability to pay and resolving payment issues; to review cases and payment records for compliance; to prepare and produce court documents specific to child support obligations including payment and medical support; and to initiate remedial steps to assure compliance. DISTINGUISHING CHARACTERISTICS This is the entry level class in the Child Support Specialist series. This class is distinguished from the journey level by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Employees work under immediate supervision while learning job tasks. SUPERVISION RECEIVED AND EXERCISED Receives immediate supervision from the Child Support Supervisor and technical and functional supervision from a Senior Child Support Specialist. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Conduct, respond to, or initiate personal and/or telephone interview with involved parties concerning child support matters; collect, review and verify information shown on application forms; maintain case files; draft letters to individuals and agencies to obtain information; contact persons or agencies for information regarding validity of case data and information pertinent to the whereabouts of parents; explain and initiate support agreements with parents and enforce existing support orders. Apply federal, state and local laws, ordinance, rules and procedures to secure current and delinquent child support payments. Compile background documentation and information; examine financial background and determine ability to pay; attempt to secure stipulated agreements.. Prepare, complete and submit routine legal and related documentation and forms in order to establish and/or enforce court orders, including but not limited to orders of examination, contempt citations, writs of execution, wage assignments, summons, complaints, notice of motions and warrants. Locate parents by checking various sources such as current address, past and present employers, commercially prepared reference materials and services and other governmental agency data. Review cases, payment records and complaints concerning failure to provide child support and initiate remedial enforcement actions to assure compliance with court orders. Provide routine support to attorneys in preparation for court including, but not limited to, preparing guideline calculations, contacting parties in an attempt to reach agreements and ensuring their presence at court; attend court hearings and prepare, review and serve court orders. Utilize a variety of local and state-wide databases to locate parents and research information regarding assets, income, and liabilities. Receive and respond to questions regarding general child support laws, court orders, rules, regulations and policies. May be requested to assist with on-the-job training of newly hired staff regarding routine policies and procedures. Complete necessary financial instructions to initiate support processes; conduct audits to ensure correctness of financial information and payments; receive, research and respond to questions from customers. Follow appropriate procedures to protect the rights and confidentiality of parties. Prepare documentation in establishing paternity. Prepare daily logs and evidence for legal staff; review cases and make recommendations for appropriate legal actions; may testify in court regarding case records. Prepare correspondence and maintain files as necessary. Provide general information to the public; make referrals to appropriate agencies regarding enforcement of criminal and civil procedures, visitation and related domestic problems. Perform related duties as assigned. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of responsible journey level clerical experience that includes substantial public contact involving interviewing customers, obtaining financial and personal history information. Experience preparing legal documents or performing collection duties is desirable. Training: Equivalent to the completion of the twelfth grade. Required License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Modern office procedures, methods and computer equipment. Correct English usage, spelling, grammar and punctuation. Business letter writing. Principles and practices of customer service. Basic mathematical principles. Ability to: Learn proper interviewing techniques and applications. Continuously, review case documents related to child support activities; interview individuals or parties; identify necessary documentation needed per legal requirements; problem solve case status and developments; understand and interpret Department policies and procedures; explain operations to the public. On a continuous basis, sit at desk and/or stand at counter for long periods of time. Intermittently twist and reach office equipment; kneel or twist to retrieve files; write or use keyboard to communicate through written means; lift light weight. Learn to plan and maintain adequate records and procedures. Learn to understand and apply complex laws and regulations affecting child support activities. Compose general correspondence and letters. Learn to work independently in the absence of direct supervision; effectively prioritize work and apply sound time management principles. Learn to analyze, evaluate and process customer information including financial data from an extensive case load while ensuring compliance with time frames and regulatory requirements. Perform mathematical calculations accurately and rapidly. Learn to complete and produce a variety of routine legal documents and forms as they relate to the establishment and enforcement of child support. Learn to analyze situations quickly and objectively and to determine proper course of action. Learn to exercise problem-solving abilities with sound independent judgment. Type at a speed necessary for successful job performance. Operate a variety of office equipment including computer equipment, cameras with ancillary equipment, and other equipment. Maintain a calm and unbiased perspective when interviewing customers. Maintain strict confidentiality. Apply principles of customer service. Communicate clearly and concisely, both orally and in writing. Work with various cultural and ethnic groups in a tactful and effective manner. Establish and maintain effective working relationships with those contacted in the course of work. SELECTION PROCEDURE Written Examination (100%) - Testing Tentatively Scheduled for June 6, 2024 - June 10, 2024 After the posted filing deadline, qualified candidates will receive a notification via email when the examination is available. The online examination may include multiple choice, true/false, fill-in, matching, and/or essay type questions directly related to the required knowledge and abilities for this classification. Note: Candidates will have approximately five (5) calendar days from the date of notification to complete the online examination. Only one attempt will be permitted. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Preciosa Ayala-Burkhardt, Administrative Technician, at payala@placer.ca.gov or (530) 886-4637. Closing Date/Time: 5/20/2024 5:00:00 PM
Apr 20, 2024
Full Time
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Department of Child Support Services is currently hiring for multiple permanent Child Support Specialist - I positions. This position provides you the opportunity to work for a county that thrives on working collaboratively and overcoming challenges. An ideal candidate will be a team player who wants to make a difference in their community and will embrace the positive culture we foster in this department. If you find satisfaction in accomplishing meaningful tasks, take pride in your work and enjoy continuous professional development you may just be the perfect fit. To learn more about the Child Support Services Department please visit our website - Child Support Services . Depending on area of assignment, telecommute options may be available after completion of the probationary period, subject to approval by the Appointing Authority. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Placer Public Employees Organization (PPEO) benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To interview, collect and record a variety of legal and related documents, including financial information from individuals involved in child support cases; to establish support obligation(s) including determining the ability to pay and resolving payment issues; to review cases and payment records for compliance; to prepare and produce court documents specific to child support obligations including payment and medical support; and to initiate remedial steps to assure compliance. DISTINGUISHING CHARACTERISTICS This is the entry level class in the Child Support Specialist series. This class is distinguished from the journey level by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Employees work under immediate supervision while learning job tasks. SUPERVISION RECEIVED AND EXERCISED Receives immediate supervision from the Child Support Supervisor and technical and functional supervision from a Senior Child Support Specialist. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Conduct, respond to, or initiate personal and/or telephone interview with involved parties concerning child support matters; collect, review and verify information shown on application forms; maintain case files; draft letters to individuals and agencies to obtain information; contact persons or agencies for information regarding validity of case data and information pertinent to the whereabouts of parents; explain and initiate support agreements with parents and enforce existing support orders. Apply federal, state and local laws, ordinance, rules and procedures to secure current and delinquent child support payments. Compile background documentation and information; examine financial background and determine ability to pay; attempt to secure stipulated agreements.. Prepare, complete and submit routine legal and related documentation and forms in order to establish and/or enforce court orders, including but not limited to orders of examination, contempt citations, writs of execution, wage assignments, summons, complaints, notice of motions and warrants. Locate parents by checking various sources such as current address, past and present employers, commercially prepared reference materials and services and other governmental agency data. Review cases, payment records and complaints concerning failure to provide child support and initiate remedial enforcement actions to assure compliance with court orders. Provide routine support to attorneys in preparation for court including, but not limited to, preparing guideline calculations, contacting parties in an attempt to reach agreements and ensuring their presence at court; attend court hearings and prepare, review and serve court orders. Utilize a variety of local and state-wide databases to locate parents and research information regarding assets, income, and liabilities. Receive and respond to questions regarding general child support laws, court orders, rules, regulations and policies. May be requested to assist with on-the-job training of newly hired staff regarding routine policies and procedures. Complete necessary financial instructions to initiate support processes; conduct audits to ensure correctness of financial information and payments; receive, research and respond to questions from customers. Follow appropriate procedures to protect the rights and confidentiality of parties. Prepare documentation in establishing paternity. Prepare daily logs and evidence for legal staff; review cases and make recommendations for appropriate legal actions; may testify in court regarding case records. Prepare correspondence and maintain files as necessary. Provide general information to the public; make referrals to appropriate agencies regarding enforcement of criminal and civil procedures, visitation and related domestic problems. Perform related duties as assigned. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of responsible journey level clerical experience that includes substantial public contact involving interviewing customers, obtaining financial and personal history information. Experience preparing legal documents or performing collection duties is desirable. Training: Equivalent to the completion of the twelfth grade. Required License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Modern office procedures, methods and computer equipment. Correct English usage, spelling, grammar and punctuation. Business letter writing. Principles and practices of customer service. Basic mathematical principles. Ability to: Learn proper interviewing techniques and applications. Continuously, review case documents related to child support activities; interview individuals or parties; identify necessary documentation needed per legal requirements; problem solve case status and developments; understand and interpret Department policies and procedures; explain operations to the public. On a continuous basis, sit at desk and/or stand at counter for long periods of time. Intermittently twist and reach office equipment; kneel or twist to retrieve files; write or use keyboard to communicate through written means; lift light weight. Learn to plan and maintain adequate records and procedures. Learn to understand and apply complex laws and regulations affecting child support activities. Compose general correspondence and letters. Learn to work independently in the absence of direct supervision; effectively prioritize work and apply sound time management principles. Learn to analyze, evaluate and process customer information including financial data from an extensive case load while ensuring compliance with time frames and regulatory requirements. Perform mathematical calculations accurately and rapidly. Learn to complete and produce a variety of routine legal documents and forms as they relate to the establishment and enforcement of child support. Learn to analyze situations quickly and objectively and to determine proper course of action. Learn to exercise problem-solving abilities with sound independent judgment. Type at a speed necessary for successful job performance. Operate a variety of office equipment including computer equipment, cameras with ancillary equipment, and other equipment. Maintain a calm and unbiased perspective when interviewing customers. Maintain strict confidentiality. Apply principles of customer service. Communicate clearly and concisely, both orally and in writing. Work with various cultural and ethnic groups in a tactful and effective manner. Establish and maintain effective working relationships with those contacted in the course of work. SELECTION PROCEDURE Written Examination (100%) - Testing Tentatively Scheduled for June 6, 2024 - June 10, 2024 After the posted filing deadline, qualified candidates will receive a notification via email when the examination is available. The online examination may include multiple choice, true/false, fill-in, matching, and/or essay type questions directly related to the required knowledge and abilities for this classification. Note: Candidates will have approximately five (5) calendar days from the date of notification to complete the online examination. Only one attempt will be permitted. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Preciosa Ayala-Burkhardt, Administrative Technician, at payala@placer.ca.gov or (530) 886-4637. Closing Date/Time: 5/20/2024 5:00:00 PM
CITY OF ATLANTA, GA
Atlanta, Georgia, United States
Posting Open Until Filled Salary range: $37,777 - $47,196 At the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our City’s infrastructure. Our City planners help envision and shape future City growth. Our Parks & Recreation professionals enhance our quality of life. Our engineers help keep our drinking water clean, the largest airport in the world (by passenger volume) operating and our buildings maintained. Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta! If you are seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to offer. Provide high level support in the processing of accounting and operational transactions related to business licensing and taxation. This job requires a skilled business professional in carrying out the input, processing, and review of customer accounts within an accounting operations environment. This role is a non-supervisory position. The following duties are normal for this job. They are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. General responsibilities will include: Demonstrates substantial understanding of the job requirements and apply knowledge and skills to a wide range of tasks within one or more of the following areas. Achieve productivity standards and goals while maintaining highest level of customer service. Respond to customer inquiries via telephone, email, fax, personal contact, etc. in a timely and courteous manner regarding billing issues, service questions and general client concerns. Responsible for follow-up communications with customers to ensure that the customer inquiry has been fully resolved. Verify and reconcile customer receivable accounts. Review Financial documents i.e. Federal tax returns, Income and P&L statements. Use automated systems to input data, generate reports, conduct specialized research projects, and respond to inquiries. Provides support to Revenue collections process. Maintain databases by entering, updating, and retrieving data as well as formatting and generating reports. Conduct account reconciliation of past due customer accounts Identify opportunities to further improve efficiency and effectiveness of processes, procedures, and information reporting. Consistently display a professional demeanor when interacting with both personnel and customers. Communicate effectively, both orally and in writing, with all department personnel, City officials and outside professionals. Maintains knowledge base of information related to Office of Revenue processes to provide best in class customer service by answering customer concerns confidently and accurately. Other business-related duties and special projects as needed. Minimum Training and Experience Required to Perform Essential Job Functions Completion of Technical or Vocational course of study or associate degree in accounting/ business. 2 years’ experience working in a transactional processing environment. Preferred Education & Experience Undergraduate degree in accounting or financial business-related field. 5+ years in an accounts receivable and/or billing organization. Intermediate level skill in use of Microsoft Office Suite and accounting software databases.
Mar 12, 2024
Full Time
Posting Open Until Filled Salary range: $37,777 - $47,196 At the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our City’s infrastructure. Our City planners help envision and shape future City growth. Our Parks & Recreation professionals enhance our quality of life. Our engineers help keep our drinking water clean, the largest airport in the world (by passenger volume) operating and our buildings maintained. Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta! If you are seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to offer. Provide high level support in the processing of accounting and operational transactions related to business licensing and taxation. This job requires a skilled business professional in carrying out the input, processing, and review of customer accounts within an accounting operations environment. This role is a non-supervisory position. The following duties are normal for this job. They are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. General responsibilities will include: Demonstrates substantial understanding of the job requirements and apply knowledge and skills to a wide range of tasks within one or more of the following areas. Achieve productivity standards and goals while maintaining highest level of customer service. Respond to customer inquiries via telephone, email, fax, personal contact, etc. in a timely and courteous manner regarding billing issues, service questions and general client concerns. Responsible for follow-up communications with customers to ensure that the customer inquiry has been fully resolved. Verify and reconcile customer receivable accounts. Review Financial documents i.e. Federal tax returns, Income and P&L statements. Use automated systems to input data, generate reports, conduct specialized research projects, and respond to inquiries. Provides support to Revenue collections process. Maintain databases by entering, updating, and retrieving data as well as formatting and generating reports. Conduct account reconciliation of past due customer accounts Identify opportunities to further improve efficiency and effectiveness of processes, procedures, and information reporting. Consistently display a professional demeanor when interacting with both personnel and customers. Communicate effectively, both orally and in writing, with all department personnel, City officials and outside professionals. Maintains knowledge base of information related to Office of Revenue processes to provide best in class customer service by answering customer concerns confidently and accurately. Other business-related duties and special projects as needed. Minimum Training and Experience Required to Perform Essential Job Functions Completion of Technical or Vocational course of study or associate degree in accounting/ business. 2 years’ experience working in a transactional processing environment. Preferred Education & Experience Undergraduate degree in accounting or financial business-related field. 5+ years in an accounts receivable and/or billing organization. Intermediate level skill in use of Microsoft Office Suite and accounting software databases.
PLACER COUNTY, CA
Auburn, California, United States
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION This classification is scheduled to receive a general wage increase of 4% in July 2024. The Placer County Library is hiring a full-time Library Specialist. This position will perform a variety of specialized and technical paraprofessional library work in support of the County library system and provide various library services to professional library staff and the public. The Library Specialist classification maybe be assigned to any combination of the four specific functional areas which include General Library Services, Library Literacy Services, Mobile Services (formerly known as Bookmobile), and Information Systems and Technology Support . Please scroll down for specific duties assigned to each of the four functional areas within this classification. The eligible list created by this recruitment may be used to fill future vacancies as they arise in the Auburn and Rocklin areas. The person in this position will be required to work weekends and some evenings. This recruitment may be used to fill both open and promotional, as well as permanent and extra-help (temporary) vacancies in the Library Department, as they arise. To learn more about the Library Department click HERE . BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Placer Public Employees Organization (PPEO) benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To perform a variety of specialized and technical paraprofessional library work in support of the County library system and provide various library services to professional library staff and the public; to assist with meeting customers’ information needs for library materials, which include identifying and locating materials and information by researching and interpreting print, on-line and other sources; to plan, manage, administer, and evaluate the Placer County Adult Literacy Program or the department’s information systems and technology based functions as assigned; and to provide support and assistance with collection development activities. DISTINGUISHING CHARACTERISTICS This is a full journey para-professional level classification. Employees at this level may perform specialized and technical duties related to information technology specific to the library; coordinate the adult literacy program for the library; or provide technical library services to professional staff and the public. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the scope of duties and the operating procedures and policies within the work unit. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from management or professional staff. May exercise direct supervision over clerical positions and volunteers. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Plan, prioritize, assign, supervise, train, schedule and review the work of clerical library staff and volunteers. Participate in the selection of staff; provide or coordinates staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed. Recommend and assist in the implementation of unit goals and objectives; establish schedules and methods for circulation at main library; implement policies and procedures. Evaluate operations and activities for assigned responsibilities; recommend improvements and modifications; prepare reports on operations and activities. Use reference interview to assess library patrons’ needs and assist them in understanding and effectively utilizing library services and resources, including digital resources. Perform a variety of work requiring specific knowledge of library practices and procedures. Investigate complaints and recommend improvements and modifications; prepare and submit a variety of reports on operations and activities specific to area of assignment. Research and interpret print, on-line and other sources as needed; place holds as requested. Perform Selector duties relative to reading, researching and providing recommendations for purchase throughout the County library system; and assist with collection development by making suggestions of new library materials, creating book lists, ordering library materials, weeding, repair and replacement of library materials. May process, catalog, and prepare new books and other materials for circulation; establish and maintain collection files and records; conduct and oversee inventories of books and other library materials; maintain bibliographies and create reading lists. Check books and other materials in and out of library; shelve books and review shelves for mis-shelved materials; weed shelves for outdated or worn materials. Compute, collect, receipt and record monies collected for overdue, lost or damaged materials. Act as liaison with cooperative libraries, Friends of the Library, and community groups in absence of Librarian; process interlibrary loan requests. Develop, coordinate and conduct various special programs and community outreach activities such as story time, summer reading programs and library tours; provide library customers with information about community resources. Operate various library-related equipment, information systems, and general office equipment. Perform clerical duties as assigned. Adhere to safety policies and procedures. Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service. May secure library materials through inter-library loans; search appropriate databases and identify materials; request materials from appropriate sources, process materials for distribution to customers; respond to requests from other libraries for inter-library loans; may work with inter-library loan representative to obtain materials. Attend professional workshops, seminars and conferences. Perform related duties as assigned. Functional Assignment Areas (While the majority of duties assigned to a position may typically fall within one of the following areas, incumbents may also be assigned duties that cross multiple areas) When assigned to Library Literacy (in addition to general duties), duties may include but are not limited to: Recruit, enroll, and support tutors and learners of all ages. Conduct student intake assessments that effectively assess reading, writing, comprehension, and/or speaking skills of the learner. Match assessed learners with tutors. Establish and maintain contact with community agencies and businesses that have an interest in adult literacy programs, and respond to related routine questions and concerns of those agencies. Partner with agencies in providing educational services to Library patrons. Collect and analyze data regarding tutor/learner activity; assess effectiveness of training workshops and makes adjustments where necessary. Provide mentoring support to tutors addressing topics such as teaching strategies, supplemental materials, learning disabilities/differences, and behavioral issues. Maintain databases for tutor/learner activity and budget expenditures. Prepare meeting facilities; transport workshop materials and refreshments to and from meeting sites, and clean up meeting rooms; prepare workshop schedules. Promote the library literacy program through various media; create media campaigns/content. Represent the library literacy program at meetings, as requested; speak to service clubs and community groups to encourage public awareness. Maintain inventory of teaching/training materials; unpack, check-in, and shelve materials. Prepare annual program budget and grant proposal documents and administer the budget. Write monthly newsletter columns and tutor letters. Act as a liaison with cooperative libraries, the Literacy Support Council, and community groups. When assigned to Information Systems and Technology Support (in addition to general duties), duties may include but are not limited to: Prepare long- and short-term technology solutions projects requiring statistical research, and organizational, technology, and systems analyses. Develop and maintain library websites; manage website development to incorporate new features and functionality; develop and create new website content and keep all website content current and updated regularly; develop, expand, and manage current website designs and lead appropriate redesigns when needed; copy, edit, and proofread all website content; maintain relationships with key team members and County technical support teams; track and report on all website metrics. Evaluate user needs; develop and present training on basic computer functions and use, application programs, internet use, and e-mail. Assist staff with technical computer questions; create user profiles; assist patrons with computer problems; maintain help desk support. Provide operational testing, troubleshooting, instruction, and training to staff using the department’s various proprietary systems, and test possible future systems. Use analytical techniques and information gathering processes and obtain required information and data for project analysis and reporting; prepare spreadsheets, discuss analysis and conclusions with professional and/or management staff, and draft reports of study. Develop training materials, including tutorials, documentation and instructional manuals for system use; create presentations, flyers, and handouts using presentation programs, desktop publishing, and word processing software. Interact with technology vendors regarding new library services related solutions or troubleshooting. When assigned to Bookmobile (in addition to general duties), duties may include but are not limited to: Independently represent Placer County Libraries to the community through the County’s mobile outreach library (i.e., bookmobile). Drive the Bookmobile with library personnel as passengers to rural localities that are removed from regular libraries. Determine appropriate bookmobile schedules per the community’s needs, add and remove stops and communicate changes to affected patrons, and decide upon locations for the pop-up library. Modify and specialize programming based on system-wide needs. Schedule periodic servicing, washing and maintenance of vehicles; report any major mechanical malfunctions of the vehicle. Drive library delivery vehicles to deliver and pick up books to County Library branches. Keep the mobile library interior clean and orderly; prepare the operator's vehicle condition report. Load books, periodicals, magazines, and other materials. Sort and route books and other materials. Develop, implement, and participate in community outreach events and activities marketing bookmobile services based on services needs of various communities within the County. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of experience working in a public library, or managing a literacy program, or providing information systems support and administration to an integrated library system. Training: Equivalent to a Bachelor's degree from an accredited college in a discipline related to the knowledge, skills, and abilities of the position. License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Standard public library practices, techniques and terminology; basic services, policies and procedures associated with a public library. Public library collection, including general reference sources, search techniques, and services. General procedures involved in receipt, circulation and storage of library materials. General library classification and filing systems. Computer applications in a library environment. Modern office procedures, methods, and equipment. Principles and practices of work safety. Collection Development resources. Basic budget monitoring methods and practices. Arithmetic and basic mathematical calculations. Basic statistical analysis techniques. Principles and practices of supervision, training, and performance evaluations. Research and organizational methods and techniques. Applicable federal, state, and local laws and regulations and policies and procedures applicable to library programs. Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly. Techniques for providing a high level of customer service by effectively interacting with the public, vendors, and County staff. Ability to: Supervise, train, and evaluate assigned staff and volunteers. Intermittently, review documents related to library operations; observe, identify and problem solve library operations and procedures; understand, interpret and explain library policies and procedures. Perform specialized clerical and para-professional library work; interpret and apply basic library procedures and policies. Use a library automated system, library databases, and the internet. Maintain confidentiality of customer records. Work with various cultural and ethnic groups in a tactful and effective manner. Act quickly and calmly in emergency situations. Conduct effective reference interviews to ascertain library customer needs and link them to appropriate resources; understand and carry out a variety of both oral and written instructions; work fairly and courteously with the public; and work effectively with interruption. Learn and assist with grant writing, budgeting, administration, planning, management, public relations and report writing. Independently provide technical and reference assistance to subordinate library personnel and library customers. Independently perform specialized circulation, collection and reference duties. Make persuasive presentations to groups and individuals regarding all aspects of assigned program(s). Prepare clear, concise, and complete reports, correspondence, instructional materials, and other written material. Work weekend and evening shifts as assigned. Plan, organize and conduct programs and training sessions. Understand and carry out a variety of both oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Work in a standard office environment, using standard office equipment and computer systems. Sit at desk and/or stand for long periods of time. Intermittently bend, twist, reach, grasp, kneel or squat while shelving, opening boxes or moving equipment; see and read handwritten and printed materials and a computer screen; write and use keyboard to communicate and to enter circulation and collection data; communicate in person and by telephone; file, lift and carry weight up to 50 pounds; push handcart up to 50 pounds. Functional Assignment Areas When assigned to Library Literacy (in addition to general knowledge and abilities) knowledge and abilities may include, but are not limited to: Knowledge of: Objectives, principles, procedures, standards, and trends in library literacy programs. Methods and techniques utilized in publicizing the Library Literacy Program. Specific methods and materials used in literacy instruction. Ability to: Develop and implement an active system-wide literacy program with limited guidance. Recruit, screen, place, direct, and evaluate program volunteers. When assigned to Information Systems and Technology Support (in addition to general knowledge and abilities) knowledge and abilities may include, but are not limited to: Knowledge of: Principles, practices, methods, and various languages utilized in website development and design. Principles and practices of personal computer and network operation, configuration and function, setup, and minor maintenance of computer peripherals. Standard operating systems and application software. Computer troubleshooting and repairs. Initialization, operation, backup, and restore procedures. Terminology used in the operation of the County’s enterprise, personal computer, and network systems. Ability to: Develop and implement technology plans and training materials. Administer smart library solutions such as PC and print payment, RFID- based self-check and Automated Materials Handling (AMH). Perform social media functions, website design, development, and maintenance. Troubleshoot and resolve computer user problems. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Lindsay Baer, Administrative Technician, at lbaer@placer.ca.gov or (530) 886-4667. Closing Date/Time: 5/3/2024 5:00:00 PM
Apr 13, 2024
Full Time
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION This classification is scheduled to receive a general wage increase of 4% in July 2024. The Placer County Library is hiring a full-time Library Specialist. This position will perform a variety of specialized and technical paraprofessional library work in support of the County library system and provide various library services to professional library staff and the public. The Library Specialist classification maybe be assigned to any combination of the four specific functional areas which include General Library Services, Library Literacy Services, Mobile Services (formerly known as Bookmobile), and Information Systems and Technology Support . Please scroll down for specific duties assigned to each of the four functional areas within this classification. The eligible list created by this recruitment may be used to fill future vacancies as they arise in the Auburn and Rocklin areas. The person in this position will be required to work weekends and some evenings. This recruitment may be used to fill both open and promotional, as well as permanent and extra-help (temporary) vacancies in the Library Department, as they arise. To learn more about the Library Department click HERE . BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Placer Public Employees Organization (PPEO) benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To perform a variety of specialized and technical paraprofessional library work in support of the County library system and provide various library services to professional library staff and the public; to assist with meeting customers’ information needs for library materials, which include identifying and locating materials and information by researching and interpreting print, on-line and other sources; to plan, manage, administer, and evaluate the Placer County Adult Literacy Program or the department’s information systems and technology based functions as assigned; and to provide support and assistance with collection development activities. DISTINGUISHING CHARACTERISTICS This is a full journey para-professional level classification. Employees at this level may perform specialized and technical duties related to information technology specific to the library; coordinate the adult literacy program for the library; or provide technical library services to professional staff and the public. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the scope of duties and the operating procedures and policies within the work unit. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from management or professional staff. May exercise direct supervision over clerical positions and volunteers. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Plan, prioritize, assign, supervise, train, schedule and review the work of clerical library staff and volunteers. Participate in the selection of staff; provide or coordinates staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed. Recommend and assist in the implementation of unit goals and objectives; establish schedules and methods for circulation at main library; implement policies and procedures. Evaluate operations and activities for assigned responsibilities; recommend improvements and modifications; prepare reports on operations and activities. Use reference interview to assess library patrons’ needs and assist them in understanding and effectively utilizing library services and resources, including digital resources. Perform a variety of work requiring specific knowledge of library practices and procedures. Investigate complaints and recommend improvements and modifications; prepare and submit a variety of reports on operations and activities specific to area of assignment. Research and interpret print, on-line and other sources as needed; place holds as requested. Perform Selector duties relative to reading, researching and providing recommendations for purchase throughout the County library system; and assist with collection development by making suggestions of new library materials, creating book lists, ordering library materials, weeding, repair and replacement of library materials. May process, catalog, and prepare new books and other materials for circulation; establish and maintain collection files and records; conduct and oversee inventories of books and other library materials; maintain bibliographies and create reading lists. Check books and other materials in and out of library; shelve books and review shelves for mis-shelved materials; weed shelves for outdated or worn materials. Compute, collect, receipt and record monies collected for overdue, lost or damaged materials. Act as liaison with cooperative libraries, Friends of the Library, and community groups in absence of Librarian; process interlibrary loan requests. Develop, coordinate and conduct various special programs and community outreach activities such as story time, summer reading programs and library tours; provide library customers with information about community resources. Operate various library-related equipment, information systems, and general office equipment. Perform clerical duties as assigned. Adhere to safety policies and procedures. Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service. May secure library materials through inter-library loans; search appropriate databases and identify materials; request materials from appropriate sources, process materials for distribution to customers; respond to requests from other libraries for inter-library loans; may work with inter-library loan representative to obtain materials. Attend professional workshops, seminars and conferences. Perform related duties as assigned. Functional Assignment Areas (While the majority of duties assigned to a position may typically fall within one of the following areas, incumbents may also be assigned duties that cross multiple areas) When assigned to Library Literacy (in addition to general duties), duties may include but are not limited to: Recruit, enroll, and support tutors and learners of all ages. Conduct student intake assessments that effectively assess reading, writing, comprehension, and/or speaking skills of the learner. Match assessed learners with tutors. Establish and maintain contact with community agencies and businesses that have an interest in adult literacy programs, and respond to related routine questions and concerns of those agencies. Partner with agencies in providing educational services to Library patrons. Collect and analyze data regarding tutor/learner activity; assess effectiveness of training workshops and makes adjustments where necessary. Provide mentoring support to tutors addressing topics such as teaching strategies, supplemental materials, learning disabilities/differences, and behavioral issues. Maintain databases for tutor/learner activity and budget expenditures. Prepare meeting facilities; transport workshop materials and refreshments to and from meeting sites, and clean up meeting rooms; prepare workshop schedules. Promote the library literacy program through various media; create media campaigns/content. Represent the library literacy program at meetings, as requested; speak to service clubs and community groups to encourage public awareness. Maintain inventory of teaching/training materials; unpack, check-in, and shelve materials. Prepare annual program budget and grant proposal documents and administer the budget. Write monthly newsletter columns and tutor letters. Act as a liaison with cooperative libraries, the Literacy Support Council, and community groups. When assigned to Information Systems and Technology Support (in addition to general duties), duties may include but are not limited to: Prepare long- and short-term technology solutions projects requiring statistical research, and organizational, technology, and systems analyses. Develop and maintain library websites; manage website development to incorporate new features and functionality; develop and create new website content and keep all website content current and updated regularly; develop, expand, and manage current website designs and lead appropriate redesigns when needed; copy, edit, and proofread all website content; maintain relationships with key team members and County technical support teams; track and report on all website metrics. Evaluate user needs; develop and present training on basic computer functions and use, application programs, internet use, and e-mail. Assist staff with technical computer questions; create user profiles; assist patrons with computer problems; maintain help desk support. Provide operational testing, troubleshooting, instruction, and training to staff using the department’s various proprietary systems, and test possible future systems. Use analytical techniques and information gathering processes and obtain required information and data for project analysis and reporting; prepare spreadsheets, discuss analysis and conclusions with professional and/or management staff, and draft reports of study. Develop training materials, including tutorials, documentation and instructional manuals for system use; create presentations, flyers, and handouts using presentation programs, desktop publishing, and word processing software. Interact with technology vendors regarding new library services related solutions or troubleshooting. When assigned to Bookmobile (in addition to general duties), duties may include but are not limited to: Independently represent Placer County Libraries to the community through the County’s mobile outreach library (i.e., bookmobile). Drive the Bookmobile with library personnel as passengers to rural localities that are removed from regular libraries. Determine appropriate bookmobile schedules per the community’s needs, add and remove stops and communicate changes to affected patrons, and decide upon locations for the pop-up library. Modify and specialize programming based on system-wide needs. Schedule periodic servicing, washing and maintenance of vehicles; report any major mechanical malfunctions of the vehicle. Drive library delivery vehicles to deliver and pick up books to County Library branches. Keep the mobile library interior clean and orderly; prepare the operator's vehicle condition report. Load books, periodicals, magazines, and other materials. Sort and route books and other materials. Develop, implement, and participate in community outreach events and activities marketing bookmobile services based on services needs of various communities within the County. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of experience working in a public library, or managing a literacy program, or providing information systems support and administration to an integrated library system. Training: Equivalent to a Bachelor's degree from an accredited college in a discipline related to the knowledge, skills, and abilities of the position. License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Standard public library practices, techniques and terminology; basic services, policies and procedures associated with a public library. Public library collection, including general reference sources, search techniques, and services. General procedures involved in receipt, circulation and storage of library materials. General library classification and filing systems. Computer applications in a library environment. Modern office procedures, methods, and equipment. Principles and practices of work safety. Collection Development resources. Basic budget monitoring methods and practices. Arithmetic and basic mathematical calculations. Basic statistical analysis techniques. Principles and practices of supervision, training, and performance evaluations. Research and organizational methods and techniques. Applicable federal, state, and local laws and regulations and policies and procedures applicable to library programs. Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly. Techniques for providing a high level of customer service by effectively interacting with the public, vendors, and County staff. Ability to: Supervise, train, and evaluate assigned staff and volunteers. Intermittently, review documents related to library operations; observe, identify and problem solve library operations and procedures; understand, interpret and explain library policies and procedures. Perform specialized clerical and para-professional library work; interpret and apply basic library procedures and policies. Use a library automated system, library databases, and the internet. Maintain confidentiality of customer records. Work with various cultural and ethnic groups in a tactful and effective manner. Act quickly and calmly in emergency situations. Conduct effective reference interviews to ascertain library customer needs and link them to appropriate resources; understand and carry out a variety of both oral and written instructions; work fairly and courteously with the public; and work effectively with interruption. Learn and assist with grant writing, budgeting, administration, planning, management, public relations and report writing. Independently provide technical and reference assistance to subordinate library personnel and library customers. Independently perform specialized circulation, collection and reference duties. Make persuasive presentations to groups and individuals regarding all aspects of assigned program(s). Prepare clear, concise, and complete reports, correspondence, instructional materials, and other written material. Work weekend and evening shifts as assigned. Plan, organize and conduct programs and training sessions. Understand and carry out a variety of both oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Work in a standard office environment, using standard office equipment and computer systems. Sit at desk and/or stand for long periods of time. Intermittently bend, twist, reach, grasp, kneel or squat while shelving, opening boxes or moving equipment; see and read handwritten and printed materials and a computer screen; write and use keyboard to communicate and to enter circulation and collection data; communicate in person and by telephone; file, lift and carry weight up to 50 pounds; push handcart up to 50 pounds. Functional Assignment Areas When assigned to Library Literacy (in addition to general knowledge and abilities) knowledge and abilities may include, but are not limited to: Knowledge of: Objectives, principles, procedures, standards, and trends in library literacy programs. Methods and techniques utilized in publicizing the Library Literacy Program. Specific methods and materials used in literacy instruction. Ability to: Develop and implement an active system-wide literacy program with limited guidance. Recruit, screen, place, direct, and evaluate program volunteers. When assigned to Information Systems and Technology Support (in addition to general knowledge and abilities) knowledge and abilities may include, but are not limited to: Knowledge of: Principles, practices, methods, and various languages utilized in website development and design. Principles and practices of personal computer and network operation, configuration and function, setup, and minor maintenance of computer peripherals. Standard operating systems and application software. Computer troubleshooting and repairs. Initialization, operation, backup, and restore procedures. Terminology used in the operation of the County’s enterprise, personal computer, and network systems. Ability to: Develop and implement technology plans and training materials. Administer smart library solutions such as PC and print payment, RFID- based self-check and Automated Materials Handling (AMH). Perform social media functions, website design, development, and maintenance. Troubleshoot and resolve computer user problems. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Lindsay Baer, Administrative Technician, at lbaer@placer.ca.gov or (530) 886-4667. Closing Date/Time: 5/3/2024 5:00:00 PM
California State University (CSU) Chancellor's Office
401 Golden Shore, Long Beach, CA 90802, USA
Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Administrative Specialist, Civil Rights . The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $5,000 per month, commensurate with qualifications and experience. The salary range for this classification is $4,464 to $10,689 per month. Classification Confidential Administrative Support II Position Information The California State University, Office of the Chancellor, is seeking an Administrative Specialist, Civil Rights to be responsible for independently performing the full range of day-to-day administrative duties for the department. Additionally, this position organizes and coordinates trainings, workshops, and meetings; creates and analyzes complex reports along with creating surveys and analyzing their results. Responsibilities Under the general direction of the Manager, Systemwide HR Data Integration Partner , the Administrative Specialist, Civil Rights will: -Maintain confidential status on all unit work product. -This position will have access to information on management/union negotiations or relations based on internal discussions pertaining to bargaining proposals and strategies and assists management positions with respect to meeting and conferring. This position will be responsible for taking meeting notes where sensitive case information is discussed. This position will be reviewing each case and detailed information such as investigator reports and decision and tracking deadlines as needed. This position may also be asked to assist to prepare summaries, and follow-up on action items from such discussions as needed. -Provide exceptional customer service. -Prepare and process a variety of correspondence and documents. -Research, compile, design, and draft information for preparation of reports, forms, PowerPoint presentations, Excel spreadsheets, and projects; assure proper format, accuracy and completeness. -Coordinate systemwide trainings through communication with external vendors to process, negotiate and finalize contracts, and process appropriate paperwork (including Vendor data record form, Statements of Work, PO Requests, confirm terms of agreement with Vendor, etc.) build registration websites and oversee conference RSVPs, selection and booking of caterers, and all other conference related logistics including creation of training materials and billing the campuses. -Produce and analyze complex reports and statistics of appeals and Civil Rights historical data based on campus, basis and various categories. -Train and supervise temporary hires, student workers and clerical staff assigned to unit. -Coordinate travel arrangements for all staff of this unit and process reimbursements. -Manage department travel card and invoice processing along with reconciliation of monthly P-Card and travel Card statements. -Project management - assist Director and other unit members with coordination of projects, with and without the support of other team members. -Assist with preparing memos and letters, generate forms needed to begin human resource actions. -Resources and responds to request for information up to and including Public Records Act (PRA) requests. -Creates and administers systemwide surveys and analyzes results. -Respond to a variety of campus and department staff inquiries. -Convert documents into web ready format according to ATI compliance requirements. -Recommend and provide input on the develop and the updating of Civil Rights compliance guidelines and procedures and systemwide policies. -Review unit funds through reconciliation of unit budget in CFS Data Warehouse. -Maintain calendars and case manage forms. -Interprets and applies HR policy. -Prepare and maintain detailed notes from meetings, agendas, reports and presentations. -Will assist the department with processing, scheduling and other administrative duties. -Drafts and assists formal communication with the campuses through conference calls, listserv announcements, and other means. -Develop and maintain internal office lists, systemwide listservs, unit related websites. -Perform office-related duties, including but not limited to filing, copying, scanning, indexing, proofreading, conference coordination, and other duties. -Answer phone calls coming in through the main phone line to include general questions and/or directing calls to the appropriate Civil Rights team member. -Troubleshoot and schedule repairs, when needed, of computers, telephones, and office equipment. -Open, sort, and distribute mail. Monitor and order office supplies. -Open and maintain confidential and other office files, both hard and electronic. -May perform a variety of duties in support of the department overall. -Perform special projects as assigned. Campus Coordination -Coordinates with campuses stakeholders. Gathers and synthesizes information from the campus Title IX offices and their campus partners to inform and facilitate various projects of the Systemwide Civil Rights Department. -Coordinate planning of events and activities with campus stakeholders and training for the campus. -Assists with planning and organization of periodic systemwide Title IX/DHR meetings (telephonic and in-person). -Relays updates and information about Systemwide Civil Rights initiatives to the campuses. Data Coordination -Gathers and organizes data on assigned problems and assists with preparations for reports based on needs and required available data elements. -Assists with collecting data used for Civil Rights trends and patterns. Point of contact for all data related issues or questions. -Collects and compiles sensitive and confidential information and assists with the preparation of reports and presentations including recommended course of actions relating to collective bargaining/grievance processing and Civil Rights projects. Maintain, monitor, and update databases. Qualifications This position requires: -A minimum of five years responsible administrative/clerical experience in a confidential environment; general experience as an Administrative Assistant or similar positions. -Excellent people skills, customer service orientation and interpersonal communication skills, active listening, critical thinking, analysis and problem-solving, and customer service skills. -Confident, articulate, and professional speaking abilities. -Oral communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact. -Excellent proofreading and organizational skills. -Demonstrated ability to draft correspondence, edit, and prepare documents in an appropriate format. -Experience with coordinating, planning of events or related activities. Experience with making travel and other arrangements, and processing reimbursements. -Demonstrated ability to maintain strict confidentiality of sensitive and privileged information. -Demonstrated ability to independently track, organize and prioritize workload, including resource management. -Ability to establish and maintain efficiently organized department files and reference materials. -Ability to adjust easily to new or changing circumstances, and coordinate and juggle multiple projects with the flexibility to manage competing tasks and deadlines. -Ability to learn, independently interpret, and apply a wide variety of complex policies and procedures. -Ability to work effectively as part of a team. -Thorough knowledge of the Microsoft Office suite to include Word, Excel, Outlook, and PowerPoint. Preferred Qualifications -Bachelor’s degree preferred but not required. -Knowledge of CSU operations and systems is preferred. -Ability to seek and gather information from a variety of sources including electronic media and multiple data collection systems is preferred. -Knowledge of various data management systems, including Smartsheet and SharePoint is preferred. Application Period Priority consideration will be given to candidates who apply by April 1, 2024 . Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS). COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. CSU Out of State Employment Policy California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Advertised: Mar 18 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 19, 2024
Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Administrative Specialist, Civil Rights . The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $5,000 per month, commensurate with qualifications and experience. The salary range for this classification is $4,464 to $10,689 per month. Classification Confidential Administrative Support II Position Information The California State University, Office of the Chancellor, is seeking an Administrative Specialist, Civil Rights to be responsible for independently performing the full range of day-to-day administrative duties for the department. Additionally, this position organizes and coordinates trainings, workshops, and meetings; creates and analyzes complex reports along with creating surveys and analyzing their results. Responsibilities Under the general direction of the Manager, Systemwide HR Data Integration Partner , the Administrative Specialist, Civil Rights will: -Maintain confidential status on all unit work product. -This position will have access to information on management/union negotiations or relations based on internal discussions pertaining to bargaining proposals and strategies and assists management positions with respect to meeting and conferring. This position will be responsible for taking meeting notes where sensitive case information is discussed. This position will be reviewing each case and detailed information such as investigator reports and decision and tracking deadlines as needed. This position may also be asked to assist to prepare summaries, and follow-up on action items from such discussions as needed. -Provide exceptional customer service. -Prepare and process a variety of correspondence and documents. -Research, compile, design, and draft information for preparation of reports, forms, PowerPoint presentations, Excel spreadsheets, and projects; assure proper format, accuracy and completeness. -Coordinate systemwide trainings through communication with external vendors to process, negotiate and finalize contracts, and process appropriate paperwork (including Vendor data record form, Statements of Work, PO Requests, confirm terms of agreement with Vendor, etc.) build registration websites and oversee conference RSVPs, selection and booking of caterers, and all other conference related logistics including creation of training materials and billing the campuses. -Produce and analyze complex reports and statistics of appeals and Civil Rights historical data based on campus, basis and various categories. -Train and supervise temporary hires, student workers and clerical staff assigned to unit. -Coordinate travel arrangements for all staff of this unit and process reimbursements. -Manage department travel card and invoice processing along with reconciliation of monthly P-Card and travel Card statements. -Project management - assist Director and other unit members with coordination of projects, with and without the support of other team members. -Assist with preparing memos and letters, generate forms needed to begin human resource actions. -Resources and responds to request for information up to and including Public Records Act (PRA) requests. -Creates and administers systemwide surveys and analyzes results. -Respond to a variety of campus and department staff inquiries. -Convert documents into web ready format according to ATI compliance requirements. -Recommend and provide input on the develop and the updating of Civil Rights compliance guidelines and procedures and systemwide policies. -Review unit funds through reconciliation of unit budget in CFS Data Warehouse. -Maintain calendars and case manage forms. -Interprets and applies HR policy. -Prepare and maintain detailed notes from meetings, agendas, reports and presentations. -Will assist the department with processing, scheduling and other administrative duties. -Drafts and assists formal communication with the campuses through conference calls, listserv announcements, and other means. -Develop and maintain internal office lists, systemwide listservs, unit related websites. -Perform office-related duties, including but not limited to filing, copying, scanning, indexing, proofreading, conference coordination, and other duties. -Answer phone calls coming in through the main phone line to include general questions and/or directing calls to the appropriate Civil Rights team member. -Troubleshoot and schedule repairs, when needed, of computers, telephones, and office equipment. -Open, sort, and distribute mail. Monitor and order office supplies. -Open and maintain confidential and other office files, both hard and electronic. -May perform a variety of duties in support of the department overall. -Perform special projects as assigned. Campus Coordination -Coordinates with campuses stakeholders. Gathers and synthesizes information from the campus Title IX offices and their campus partners to inform and facilitate various projects of the Systemwide Civil Rights Department. -Coordinate planning of events and activities with campus stakeholders and training for the campus. -Assists with planning and organization of periodic systemwide Title IX/DHR meetings (telephonic and in-person). -Relays updates and information about Systemwide Civil Rights initiatives to the campuses. Data Coordination -Gathers and organizes data on assigned problems and assists with preparations for reports based on needs and required available data elements. -Assists with collecting data used for Civil Rights trends and patterns. Point of contact for all data related issues or questions. -Collects and compiles sensitive and confidential information and assists with the preparation of reports and presentations including recommended course of actions relating to collective bargaining/grievance processing and Civil Rights projects. Maintain, monitor, and update databases. Qualifications This position requires: -A minimum of five years responsible administrative/clerical experience in a confidential environment; general experience as an Administrative Assistant or similar positions. -Excellent people skills, customer service orientation and interpersonal communication skills, active listening, critical thinking, analysis and problem-solving, and customer service skills. -Confident, articulate, and professional speaking abilities. -Oral communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact. -Excellent proofreading and organizational skills. -Demonstrated ability to draft correspondence, edit, and prepare documents in an appropriate format. -Experience with coordinating, planning of events or related activities. Experience with making travel and other arrangements, and processing reimbursements. -Demonstrated ability to maintain strict confidentiality of sensitive and privileged information. -Demonstrated ability to independently track, organize and prioritize workload, including resource management. -Ability to establish and maintain efficiently organized department files and reference materials. -Ability to adjust easily to new or changing circumstances, and coordinate and juggle multiple projects with the flexibility to manage competing tasks and deadlines. -Ability to learn, independently interpret, and apply a wide variety of complex policies and procedures. -Ability to work effectively as part of a team. -Thorough knowledge of the Microsoft Office suite to include Word, Excel, Outlook, and PowerPoint. Preferred Qualifications -Bachelor’s degree preferred but not required. -Knowledge of CSU operations and systems is preferred. -Ability to seek and gather information from a variety of sources including electronic media and multiple data collection systems is preferred. -Knowledge of various data management systems, including Smartsheet and SharePoint is preferred. Application Period Priority consideration will be given to candidates who apply by April 1, 2024 . Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS). COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. CSU Out of State Employment Policy California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Advertised: Mar 18 2024 Pacific Daylight Time Applications close: Closing Date/Time:
PLACER COUNTY, CA
Auburn, California, United States
Introduction Are you passionate about protecting public health and the environment? Searching for a rewarding career working in the community and one-on-one with residents and businesses? Want an opportunity to work outside of an office in an area known for its natural beauty? If you have an interest in science, problem solving, and having a positive impact in the lives of others, working for Placer County Health and Human Services Department - Environmental Health Division might be right for you. We are actively seeking highly motivated individuals to join our skilled team of Registered Environmental Health Specialists. Under supervision, the Assistant Registered Environmental Health Specialist performs scientific and professional level office and field work to ensure compliance with environmental laws and regulations. Staff will be assigned to one of the following programs: Consumer Protection: Ensures compliance with regulated food facilities, body art facilities, swimming pools, public drinking water systems, and campgrounds. Hazardous Materials (CUPA) and Solid Waste: Ensures compliance with laws and regulations pertaining to business facilities that handle hazardous material or hazardous waste, operate underground storage tanks, operate above ground storage tanks, emergency response to incidents involving hazardous chemical releases, and site mitigation. Conducts compliance inspections and supports solid waste disposal facilities and resource recovery and recycling programs, waste tire management, and nonhazardous waste recycling and management programs. Land Use and Water Use: Ensures compliance with state and local regulations pertaining to septic systems and water wells. This recruitment will remain open until filled. T o be included in the first round of application screening, submit your application by 5:00 PM on Tuesday, January 23, 2024. Following this date, applications will be screened on a bi-weekly basis until the positions are filled. POSITION INFORMATION The current vacancies are for positions based in the Auburn, CA office. The eligible list from this recruitment may also be used to fill future positions in the Auburn or Tahoe City, CA office. Tahoe Branch Assignment Premium - Employees permanently assigned to a position located in the North Lake Tahoe area qualify for the $1,000 per month Tahoe Branch Assignment Premium. As an Assistant Registered Environmental Health Specialist, you may be required to participate in the Stand-By-Rotation for emergency response. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Professional benefits For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION To administer and enforce federal, state and local statutes, ordinances and regulations related to public health and sanitation; to encourage sound sanitary and environmental health practices; and to protect the environment and the public. DISTINGUISHING CHARACTERISTICS This is the entry level in the Registered Environmental Health Specialist series. Positions in this class are distinguished from the Environmental Health Trainee by the possession of registration as an Environmental Health Specialist issued by the State of California Department of Public Health. This class is distinguished from the Associate level by the performance of the less complex tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the Associate level. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from the Supervising Environmental Health Specialist and may receive technical and functional supervision from the Associate and/or Senior Registered Environmental Health Specialist. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Inspect and evaluate restaurants and other retail food establishments, public bathing, spa, and other recreational and institutional facilities that are of a more complex nature; provide food handling education and other relevant public health and sanitation information; and participate in state-mandated food recalls. Conduct plan checks of new or remodel construction plans for restaurant, pool and spa facilities, and hazardous materials storage and monitoring systems relative to regulatory compliance; investigate complaints about sewage and various public health nuisances; conduct epidemiological investigations; handle housing and vector complaints; and investigate food borne illnesses. Conduct site evaluations of proposed developments, including soils testing, to determine site capability for sewage disposal; evaluate submitted designs and proposed septic systems relative to site conditions; evaluate feasibility of proposed subdivisions and set conditions for approval; and recommend approval or denial of variances and appeals. Evaluate existing sewage disposal and water treatment installations and facilities for regulatory compliance; evaluate need for expansion or replacement of treatment systems; evaluate well sites and well construction for code compliance and acceptance as domestic water supply; and test and assess public drinking water potability. Conduct compliance inspections of public drinking water systems and evaluate laboratory testing data related to state and federal safe drinking water standards. Evaluate solid waste handling and disposal facilities; review and recommend approval of or note exceptions to engineering reports regarding construction, operation, monitoring, and closure/post closure maintenance and use; and respond to complaints and inquiries from the public regarding solid waste handling and disposal. Participate in environmental review process of assigned projects; identify and evaluate concerns regarding discretionary entitlement applications; process environmental assessment questionnaires and environmental impact reports; provide information regarding public health and sanitation issues involved in projects to proponents, the public, and public hearing bodies. Conduct site assessments as part of environmental review process; develop recommendations for approval or denial; make environmental health findings to County Planning Department and draft comments as opinion from Environmental Health Division; and represent the Division in public hearings as directed. Inspect and evaluate facilities that handle hazardous materials and hazardous wastes; review hazardous materials business plans for regulatory compliance; inspect above ground containers and underground storage tanks; and approve plans for and monitor underground storage tank removal and installation. Conduct investigations and assessments and respond to complaints involving issues of environmental health and sanitation; work with affected parties in resolution of problems and issues; prepare cases for referral to the District Attorney or conduct immediate enforcement actions; and coordinate with other County divisions and departments and other public agencies and jurisdictions to protect the public health. Provide information to the public regarding more complex environmental health and sanitation issues and respond to questions and inquiries in the office, by telephone, in person at field sites, or through educational presentations; prepare staff and regulatory reports and correspondences; and establish and maintains appropriate and accurate files and records. Provide collection and information services for household hazardous waste; respond to hazardous materials release/threatened release and provide technical assistance as part of an emergency response team; and respond to complaints or requests for service from public regarding hazardous materials/waste storage, use, or disposal in business, institutional, or private residential settings. Build and maintain positive working relationships with co-workers, other County employees, and the public using principles of good customer service. Perform related duties as assigned. WORKING CONDITIONS Work is performed in both an indoor office environment and in the field requiring travel to various locations throughout the County in a variety of outdoor weather conditions. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. A typical way to obtain the required knowledge and abilities would be: Training: Equivalent to a bachelor's degree from an accredited college or university with major course work in any of the biological or physical sciences, environmental health science, engineering, or a related field. Required License or Certificate: Possession of registration as an Environmental Health Specialist issued by the State of California Department of Public Health. May need to possess a valid driver’s license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles of environmental sanitation and the sanitation sciences. Public health methods and procedures used in inspection and correction of unsanitary conditions and in prevention and control of diseases. Sanitation provisions of the California Health and Safety Code. Physical and biological sciences, including biology, chemistry, physics, geology, hydrology, and soils science. Principles of higher mathematics, engineering, and hydraulics. Principles and practices of scientific research and statistical methodology. Computer software, including word processing, spreadsheet, data base, and various statistical analysis applications. Modern office procedures, methods, and computer equipment. Principles and practices of work safety. English usage, spelling, punctuation, and grammar. Ability to: Simultaneously conduct multiple inspections and investigations and accurately document findings and maintain appropriate records. On a continuous basis, know and understand all aspects of the job. Intermittently observe, identify, and analyze public health and sanitation problems and develop solutions; analyze work papers, reports, and special projects; identify and interpret technical and numerical information; interpret, enforce, and explain statutes, regulations, policies, and procedures; and maintain awareness of safety at all times. On a continuous basis, sit at desk or in vehicle for long periods of time; intermittently walk, stand, kneel, climb, bend, stoop, squat, crouch, twist, balance, crawl, feel, and reach while conducting field inspections and investigations, or making various tests; see to observe field conditions; differentiate colors on charts, maps, or identification shields, in soil or food, or as part of testing; hear to evaluate proper functioning of various kinds of equipment; use a telephone; write or use a keyboard to communicate; perform simple and power grasping, pushing, pulling, and fine manipulation; and lift moderate weight. Compile, analyze, and evaluate technical information and prepare recommendations regarding further action. Perform mathematical computations and statistical analysis. Interpret plans, drawings, and specifications. Use various test sampling, monitoring, measuring, and laboratory supplies and equipment and specialized protective gear as needed. Work with various cultural and ethnic groups in a tactful and effective manner. Act quickly and calmly in emergency situations. Obtain information through interview and work firmly and courteously with the public. Analyze situations quickly and objectively and to determine proper course of action. Work unusual and prolonged work schedules in the event of an environmental or public health emergency. Use a computer, calculator, telephone, two-way radio, camera, facsimile machine, and photocopy machine. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. MISCELLANEOUS INFORMATION Length of Probation: All permanent appointments to this classification shall serve a probationary period of twelve (12) calendar months or two thousand eighty (2,080) hours, whichever is more. Bargaining Unit: Professional CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Closing Date/Time: Open Until Filled
Mar 07, 2024
Full Time
Introduction Are you passionate about protecting public health and the environment? Searching for a rewarding career working in the community and one-on-one with residents and businesses? Want an opportunity to work outside of an office in an area known for its natural beauty? If you have an interest in science, problem solving, and having a positive impact in the lives of others, working for Placer County Health and Human Services Department - Environmental Health Division might be right for you. We are actively seeking highly motivated individuals to join our skilled team of Registered Environmental Health Specialists. Under supervision, the Assistant Registered Environmental Health Specialist performs scientific and professional level office and field work to ensure compliance with environmental laws and regulations. Staff will be assigned to one of the following programs: Consumer Protection: Ensures compliance with regulated food facilities, body art facilities, swimming pools, public drinking water systems, and campgrounds. Hazardous Materials (CUPA) and Solid Waste: Ensures compliance with laws and regulations pertaining to business facilities that handle hazardous material or hazardous waste, operate underground storage tanks, operate above ground storage tanks, emergency response to incidents involving hazardous chemical releases, and site mitigation. Conducts compliance inspections and supports solid waste disposal facilities and resource recovery and recycling programs, waste tire management, and nonhazardous waste recycling and management programs. Land Use and Water Use: Ensures compliance with state and local regulations pertaining to septic systems and water wells. This recruitment will remain open until filled. T o be included in the first round of application screening, submit your application by 5:00 PM on Tuesday, January 23, 2024. Following this date, applications will be screened on a bi-weekly basis until the positions are filled. POSITION INFORMATION The current vacancies are for positions based in the Auburn, CA office. The eligible list from this recruitment may also be used to fill future positions in the Auburn or Tahoe City, CA office. Tahoe Branch Assignment Premium - Employees permanently assigned to a position located in the North Lake Tahoe area qualify for the $1,000 per month Tahoe Branch Assignment Premium. As an Assistant Registered Environmental Health Specialist, you may be required to participate in the Stand-By-Rotation for emergency response. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Professional benefits For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION To administer and enforce federal, state and local statutes, ordinances and regulations related to public health and sanitation; to encourage sound sanitary and environmental health practices; and to protect the environment and the public. DISTINGUISHING CHARACTERISTICS This is the entry level in the Registered Environmental Health Specialist series. Positions in this class are distinguished from the Environmental Health Trainee by the possession of registration as an Environmental Health Specialist issued by the State of California Department of Public Health. This class is distinguished from the Associate level by the performance of the less complex tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the Associate level. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from the Supervising Environmental Health Specialist and may receive technical and functional supervision from the Associate and/or Senior Registered Environmental Health Specialist. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Inspect and evaluate restaurants and other retail food establishments, public bathing, spa, and other recreational and institutional facilities that are of a more complex nature; provide food handling education and other relevant public health and sanitation information; and participate in state-mandated food recalls. Conduct plan checks of new or remodel construction plans for restaurant, pool and spa facilities, and hazardous materials storage and monitoring systems relative to regulatory compliance; investigate complaints about sewage and various public health nuisances; conduct epidemiological investigations; handle housing and vector complaints; and investigate food borne illnesses. Conduct site evaluations of proposed developments, including soils testing, to determine site capability for sewage disposal; evaluate submitted designs and proposed septic systems relative to site conditions; evaluate feasibility of proposed subdivisions and set conditions for approval; and recommend approval or denial of variances and appeals. Evaluate existing sewage disposal and water treatment installations and facilities for regulatory compliance; evaluate need for expansion or replacement of treatment systems; evaluate well sites and well construction for code compliance and acceptance as domestic water supply; and test and assess public drinking water potability. Conduct compliance inspections of public drinking water systems and evaluate laboratory testing data related to state and federal safe drinking water standards. Evaluate solid waste handling and disposal facilities; review and recommend approval of or note exceptions to engineering reports regarding construction, operation, monitoring, and closure/post closure maintenance and use; and respond to complaints and inquiries from the public regarding solid waste handling and disposal. Participate in environmental review process of assigned projects; identify and evaluate concerns regarding discretionary entitlement applications; process environmental assessment questionnaires and environmental impact reports; provide information regarding public health and sanitation issues involved in projects to proponents, the public, and public hearing bodies. Conduct site assessments as part of environmental review process; develop recommendations for approval or denial; make environmental health findings to County Planning Department and draft comments as opinion from Environmental Health Division; and represent the Division in public hearings as directed. Inspect and evaluate facilities that handle hazardous materials and hazardous wastes; review hazardous materials business plans for regulatory compliance; inspect above ground containers and underground storage tanks; and approve plans for and monitor underground storage tank removal and installation. Conduct investigations and assessments and respond to complaints involving issues of environmental health and sanitation; work with affected parties in resolution of problems and issues; prepare cases for referral to the District Attorney or conduct immediate enforcement actions; and coordinate with other County divisions and departments and other public agencies and jurisdictions to protect the public health. Provide information to the public regarding more complex environmental health and sanitation issues and respond to questions and inquiries in the office, by telephone, in person at field sites, or through educational presentations; prepare staff and regulatory reports and correspondences; and establish and maintains appropriate and accurate files and records. Provide collection and information services for household hazardous waste; respond to hazardous materials release/threatened release and provide technical assistance as part of an emergency response team; and respond to complaints or requests for service from public regarding hazardous materials/waste storage, use, or disposal in business, institutional, or private residential settings. Build and maintain positive working relationships with co-workers, other County employees, and the public using principles of good customer service. Perform related duties as assigned. WORKING CONDITIONS Work is performed in both an indoor office environment and in the field requiring travel to various locations throughout the County in a variety of outdoor weather conditions. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. A typical way to obtain the required knowledge and abilities would be: Training: Equivalent to a bachelor's degree from an accredited college or university with major course work in any of the biological or physical sciences, environmental health science, engineering, or a related field. Required License or Certificate: Possession of registration as an Environmental Health Specialist issued by the State of California Department of Public Health. May need to possess a valid driver’s license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles of environmental sanitation and the sanitation sciences. Public health methods and procedures used in inspection and correction of unsanitary conditions and in prevention and control of diseases. Sanitation provisions of the California Health and Safety Code. Physical and biological sciences, including biology, chemistry, physics, geology, hydrology, and soils science. Principles of higher mathematics, engineering, and hydraulics. Principles and practices of scientific research and statistical methodology. Computer software, including word processing, spreadsheet, data base, and various statistical analysis applications. Modern office procedures, methods, and computer equipment. Principles and practices of work safety. English usage, spelling, punctuation, and grammar. Ability to: Simultaneously conduct multiple inspections and investigations and accurately document findings and maintain appropriate records. On a continuous basis, know and understand all aspects of the job. Intermittently observe, identify, and analyze public health and sanitation problems and develop solutions; analyze work papers, reports, and special projects; identify and interpret technical and numerical information; interpret, enforce, and explain statutes, regulations, policies, and procedures; and maintain awareness of safety at all times. On a continuous basis, sit at desk or in vehicle for long periods of time; intermittently walk, stand, kneel, climb, bend, stoop, squat, crouch, twist, balance, crawl, feel, and reach while conducting field inspections and investigations, or making various tests; see to observe field conditions; differentiate colors on charts, maps, or identification shields, in soil or food, or as part of testing; hear to evaluate proper functioning of various kinds of equipment; use a telephone; write or use a keyboard to communicate; perform simple and power grasping, pushing, pulling, and fine manipulation; and lift moderate weight. Compile, analyze, and evaluate technical information and prepare recommendations regarding further action. Perform mathematical computations and statistical analysis. Interpret plans, drawings, and specifications. Use various test sampling, monitoring, measuring, and laboratory supplies and equipment and specialized protective gear as needed. Work with various cultural and ethnic groups in a tactful and effective manner. Act quickly and calmly in emergency situations. Obtain information through interview and work firmly and courteously with the public. Analyze situations quickly and objectively and to determine proper course of action. Work unusual and prolonged work schedules in the event of an environmental or public health emergency. Use a computer, calculator, telephone, two-way radio, camera, facsimile machine, and photocopy machine. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. MISCELLANEOUS INFORMATION Length of Probation: All permanent appointments to this classification shall serve a probationary period of twelve (12) calendar months or two thousand eighty (2,080) hours, whichever is more. Bargaining Unit: Professional CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Closing Date/Time: Open Until Filled
PLACER COUNTY, CA
Auburn, California, United States
POSITION INFORMATION The Department of Health and Human Services, Public Health Division, is currently accepting applications for a temporary/extra help * Communicable Disease Specialist. Incumbents hired from this recruitment are not eligible to be transitioned into a permanent full-time or part-time position. *Temporary/Extra Help assignments are limited to working 28 hours per week with a cap of 999 hours or 960 hours for CalPERS retired annuitants in a fiscal year and are not eligible for benefits. This classification is scheduled to receive a general wage increase of 4% in July 2024. Upon successful completion of a foreign language proficiency exam, an additional 5% bilingual pay will be paid to employees who use a second language on a regular basis in the normal course of business. DEFINITION To monitor, analyze, investigate and report communicable diseases; collect, analyze and disseminate data regarding communicable diseases; and provide information on disease prevention, control and treatment to community members and healthcare providers. The work involves obtaining and utilizing specific information of a confidential and sensitive nature. DISTINGUISHING CHARACTERISTICS This is a journey para-professional level classification assigned to the Public Health Division’s Communicable Disease Program in the Department of Health and Human Services. Employees at this level may independently perform specialized and technical duties related to communicable disease prevention, investigation and control activities. Employees receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from assigned professional or supervisory staff. May exercise technical and functional supervision over clerical staff. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Review and interpret incoming laboratory reports and confidential morbidity reports to determine if reported information is consistent with case definitions for reportable diseases. Interpret, explain and enforce federal, state and local statutes, policies and regulations pertaining to the investigation of communicable disease contacts. Respond to requests from the general public. Review and maintain accurate case records and compile statistical data. Document reportable cases using appropriate computer applications. Investigate and research reported cases of communicable disease, including HIV or AIDS, sexually transmitted diseases (STDs), tuberculosis (TB) and vaccine preventable diseases; and conduct inspections as needed. Recommend and initiate procedures for isolation/quarantine of contacts in order to limit the spread of communicable disease. Contact physicians or other providers to obtain or clarify information and confirm diagnoses of reportable diseases; and disease reporting requirements. Conduct interviews to determine location of known contacts and to trace other persons who may be sources or affected by acute communicable diseases. Confer with and provide recommendations to County staff, healthcare providers and members of the community on communicable disease control principles. Interview and counsel contacts, encouraging compliance to public health laws and observance of recommended health practices. Conduct informational and educational presentations on the prevention of communicable diseases using a variety of media platforms. Attend and participate in staff meetings, training seminars and response teams on communicable diseases and other related topics; serve as a liaison between the Public Health Division and various community groups and regulatory agencies as it relates to communicable disease. Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service. Perform related duties as assigned. WORKING CONDITIONS Work is typically performed in an indoor office environment and controlled temperature conditions. Tasks may involve extended periods of time at a keyboard or work station. Position may require travel to and from other locations in a variety of outdoor weather conditions and lifting materials and supplies of light weight. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of experience working with the general public which requires interviewing and obtaining confidential or personal information. Experience working in a public health setting is preferred. Training: Equivalent to completion of an associate’s degree from an accredited college or university with major course work in healthcare, health science or a closely related field. NOTE: Relevant, equivalent experience (performing the same or similar job requiring similar knowledge, skills, and abilities) may be substituted for the required education as determined by the Human Resources Department. License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of communicable disease prevention and investigation. Principles and practices of work safety, especially as related to communicable diseases. Differing cultural, religious, economic and social groups and their relationships to the delivery and acceptance of health care services. Risk factors, symptoms, communicability, transmission, diagnosis, and treatment of infectious diseases. Best practices, methodology and theories of behavior change used in health education, health promotion or disease prevention. Strategies and techniques for disease prevention and communicable disease control. Laws and regulations pertaining to surveillance, reporting, and control of infectious and communicable diseases, medical records (including privacy and security of protected health information), and other related public health matters. Methods and practices for conducting medical case investigations and disease outbreak investigations. Interview techniques for communicable disease cases and contacts. Ability to: On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, medical records, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policies and procedures. On an intermittent basis, sit at desk for long periods of time; intermittently walk, stand, bend, squat, twist and reach while retrieving and/or returning files; perform simple grasping and fine manipulation; use telephone and use a keyboard to communicate through written means, review information and enter/retrieve data; see and read characters on computer screen; and lift light weight. Arrange, conduct and participate in group meetings related to communicable disease prevention and investigation. Work independently on assignments. Work with various cultural and ethnic groups in a tactful and effective manner. Obtain confidential and sensitive information through interviews; and deal fairly and courteously with the public. Analyze situations quickly and objectively and determine course of action. Use general office equipment, such as a computer, calculator, telephone, photocopy machine, etc. Organize, prioritize and coordinate communicable disease work activities. Communicate clearly and concisely, both orally and in writing. Establish and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service. Understand, interpret and apply federal, state and local laws, rules and regulations. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Closing Date/Time: 4/26/2024 5:00:00 PM
Apr 13, 2024
Full Time
POSITION INFORMATION The Department of Health and Human Services, Public Health Division, is currently accepting applications for a temporary/extra help * Communicable Disease Specialist. Incumbents hired from this recruitment are not eligible to be transitioned into a permanent full-time or part-time position. *Temporary/Extra Help assignments are limited to working 28 hours per week with a cap of 999 hours or 960 hours for CalPERS retired annuitants in a fiscal year and are not eligible for benefits. This classification is scheduled to receive a general wage increase of 4% in July 2024. Upon successful completion of a foreign language proficiency exam, an additional 5% bilingual pay will be paid to employees who use a second language on a regular basis in the normal course of business. DEFINITION To monitor, analyze, investigate and report communicable diseases; collect, analyze and disseminate data regarding communicable diseases; and provide information on disease prevention, control and treatment to community members and healthcare providers. The work involves obtaining and utilizing specific information of a confidential and sensitive nature. DISTINGUISHING CHARACTERISTICS This is a journey para-professional level classification assigned to the Public Health Division’s Communicable Disease Program in the Department of Health and Human Services. Employees at this level may independently perform specialized and technical duties related to communicable disease prevention, investigation and control activities. Employees receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from assigned professional or supervisory staff. May exercise technical and functional supervision over clerical staff. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Review and interpret incoming laboratory reports and confidential morbidity reports to determine if reported information is consistent with case definitions for reportable diseases. Interpret, explain and enforce federal, state and local statutes, policies and regulations pertaining to the investigation of communicable disease contacts. Respond to requests from the general public. Review and maintain accurate case records and compile statistical data. Document reportable cases using appropriate computer applications. Investigate and research reported cases of communicable disease, including HIV or AIDS, sexually transmitted diseases (STDs), tuberculosis (TB) and vaccine preventable diseases; and conduct inspections as needed. Recommend and initiate procedures for isolation/quarantine of contacts in order to limit the spread of communicable disease. Contact physicians or other providers to obtain or clarify information and confirm diagnoses of reportable diseases; and disease reporting requirements. Conduct interviews to determine location of known contacts and to trace other persons who may be sources or affected by acute communicable diseases. Confer with and provide recommendations to County staff, healthcare providers and members of the community on communicable disease control principles. Interview and counsel contacts, encouraging compliance to public health laws and observance of recommended health practices. Conduct informational and educational presentations on the prevention of communicable diseases using a variety of media platforms. Attend and participate in staff meetings, training seminars and response teams on communicable diseases and other related topics; serve as a liaison between the Public Health Division and various community groups and regulatory agencies as it relates to communicable disease. Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service. Perform related duties as assigned. WORKING CONDITIONS Work is typically performed in an indoor office environment and controlled temperature conditions. Tasks may involve extended periods of time at a keyboard or work station. Position may require travel to and from other locations in a variety of outdoor weather conditions and lifting materials and supplies of light weight. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of experience working with the general public which requires interviewing and obtaining confidential or personal information. Experience working in a public health setting is preferred. Training: Equivalent to completion of an associate’s degree from an accredited college or university with major course work in healthcare, health science or a closely related field. NOTE: Relevant, equivalent experience (performing the same or similar job requiring similar knowledge, skills, and abilities) may be substituted for the required education as determined by the Human Resources Department. License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of communicable disease prevention and investigation. Principles and practices of work safety, especially as related to communicable diseases. Differing cultural, religious, economic and social groups and their relationships to the delivery and acceptance of health care services. Risk factors, symptoms, communicability, transmission, diagnosis, and treatment of infectious diseases. Best practices, methodology and theories of behavior change used in health education, health promotion or disease prevention. Strategies and techniques for disease prevention and communicable disease control. Laws and regulations pertaining to surveillance, reporting, and control of infectious and communicable diseases, medical records (including privacy and security of protected health information), and other related public health matters. Methods and practices for conducting medical case investigations and disease outbreak investigations. Interview techniques for communicable disease cases and contacts. Ability to: On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, medical records, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policies and procedures. On an intermittent basis, sit at desk for long periods of time; intermittently walk, stand, bend, squat, twist and reach while retrieving and/or returning files; perform simple grasping and fine manipulation; use telephone and use a keyboard to communicate through written means, review information and enter/retrieve data; see and read characters on computer screen; and lift light weight. Arrange, conduct and participate in group meetings related to communicable disease prevention and investigation. Work independently on assignments. Work with various cultural and ethnic groups in a tactful and effective manner. Obtain confidential and sensitive information through interviews; and deal fairly and courteously with the public. Analyze situations quickly and objectively and determine course of action. Use general office equipment, such as a computer, calculator, telephone, photocopy machine, etc. Organize, prioritize and coordinate communicable disease work activities. Communicate clearly and concisely, both orally and in writing. Establish and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service. Understand, interpret and apply federal, state and local laws, rules and regulations. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Closing Date/Time: 4/26/2024 5:00:00 PM
Minimum Qualifications Graduation with a Bachelor’s degree from an accredited college or university in Environmental Science, Life Science, Natural Science, or related field, plus six (6) years of relevant experience. Graduation with a Master’s degree from an accredited college or university may substitute for two (2) years of the required experience One (1) additional year of experience may substitute for one (1) year of the required education with a maximum substitution of four (4) years. Licenses or Certifications: May require a valid State of Texas Class C Driver License and the ability to meet driver eligibility standards detailed in the City of Austin Driver Safety Program. For Austin Water positions: Water Conservation positions: TCEQ licensed irrigation inspector or valid plumbing inspectors license from the Texas State Board of Plumbing Examiners or ability to obtain license within six (6) months of hire. On-Site Sewage Facility positions: TCEQ Designated Representative (DR) license and valid plumbing inspectors license from the Texas State Board of Plumbing Examiners or the ability to obtain within six (6) months of hire. Notes to Applicants Position Overview: This position will work in Austin Water’s Water Conservation Division and will be responsible for conduction inspection of new inground automatic irrigation systems to ensure compliance with state and city codes. This position will consist of mostly field work. During drought conditions, the position may also assist with water waste enforcement patrols. Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. When completing the City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered. Incomplete applications will not be considered. Please include contact information from previous employers. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and proof of your professional licenses or certifications. If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. A criminal background investigation is required. Secondary Employment: All Austin Water employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department. Austin Water must review all secondary employment. Employees are required to submit a Secondary Employment Application for review and approval upon being hired with Austin Water, as well as current Austin Water employees considering secondary employment. Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises. Pay Range $31.81 - $39.76 Hours Monday - Friday: 6:00 a.m. - 2:30 p.m. Weekend and night hours as needed to meet business needs. Teleworking is not available for this position. Job Close Date 04/25/2024 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Waller Creek Center, 625 E. 10th St. Austin, TX 78701 Preferred Qualifications Demonstrated experience providing excellent customer service, facilitating resolution of customer issues. Experience installing, inspecting, or repairing inground irrigation systems. Experience with the AMANDA database related to the permitting process. Experience reviewing construction plans. Experience with conflict resolution. Time management/multi-tasking skills. Experience interpreting and explaining technical data, policies and procedures to a wide audience including citizens, plumbers, and contractors. Demonstrated ability to communicate effectively with internal and external customers via direct contact, email, or phone. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Coordinates, directs, and/or conducts investigations and surveys related to environmental issues and programs. Issues directives and performs enforcement actions for non-compliance with code and/or regulations. Develops sampling protocol and standard operating procedures. Responds to and directs spills and complaint actions. Provides technical information and assistance to internal and external customers. Develops and implements rules, code changes, and training programs. Implements permitting and registration programs. Reviews and interprets policies, codes, regulations, ordinances, plans, and proposals for compliance. Researches, develops, presents, and/or submits incident, inspection, and technical reports/cases to appropriate agency/personnel. Participates in and/or leads City-wide initiatives, task forces, and committees. Resolves appeals of permit denials. Responsibilities - Supervision and/or Leadership Exercised: May provide leadership, guidance, and technical support to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of applicable processes, techniques, and methods. Knowledge of City practices, policies, and procedures. Knowledge of supervisory and managerial techniques and principles. Skill in handling conflict and uncertain situations. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Skill in data analysis and problem solving. Ability to establish and maintain effective communication and working relationships with City employees and the public. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor’s degree from an accredited college or university in Environmental Science, Life Science, Natural Science, or related field, plus six (6) years of relevant experience. Graduation with a Master’s degree from an accredited college or university may substitute for two (2) years of the required experience. One (1) additional year of experience may substitute for one (1) year of the required education with a maximum substitution of four (4) years. Do you meet these requirements? Yes No * The minimum qualifications for this position include: TCEQ licensed irrigation inspector or a valid plumbing inspectors license from the Texas State Board of Plumbing Examiners or the ability to obtain license within six (6) months of hire. Please selection the option which best describes how you meet this requirement. I currently hold a TCEQ irrigation inspector license. I currently hold a valid plumbing inspectors license from the Texas State Board of Plumbing Examiners. I currently hold both licenses. I do not currently hold a license but am able to obtain one within six (6) months of hire. I do not currently hold a license and will not be able to obtain one within six (6) months of hire. * This position requires a Texas Class C Drivers License. Do you have a Texas Class C Drivers License or if selected for this position, do you have the ability to acquire a Texas Class C Drivers License by your hire date? Yes No * The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * How many years of experience do you have installing, inspecting, or repairing inground irrigation systems? No experience 0-4 years of experience 4-6 years of experience 6+ years of experience * How many years of experience do you have with AMANDA or other permitting databases? No experience 0-4 years of experience 4-6 years of experience 6+ years of experience * Please select the applications you have experience with. ArcGIS Microsoft Excel CC&B or other utility billing systems Microsoft Word None of the above * How many years of experience do you have reviewing construction plans or irrigation system design plans? No experience 0-4 years of experience 4-6 years of experience 6+ years of experience * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee’s full name. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents
Mar 30, 2024
Full Time
Minimum Qualifications Graduation with a Bachelor’s degree from an accredited college or university in Environmental Science, Life Science, Natural Science, or related field, plus six (6) years of relevant experience. Graduation with a Master’s degree from an accredited college or university may substitute for two (2) years of the required experience One (1) additional year of experience may substitute for one (1) year of the required education with a maximum substitution of four (4) years. Licenses or Certifications: May require a valid State of Texas Class C Driver License and the ability to meet driver eligibility standards detailed in the City of Austin Driver Safety Program. For Austin Water positions: Water Conservation positions: TCEQ licensed irrigation inspector or valid plumbing inspectors license from the Texas State Board of Plumbing Examiners or ability to obtain license within six (6) months of hire. On-Site Sewage Facility positions: TCEQ Designated Representative (DR) license and valid plumbing inspectors license from the Texas State Board of Plumbing Examiners or the ability to obtain within six (6) months of hire. Notes to Applicants Position Overview: This position will work in Austin Water’s Water Conservation Division and will be responsible for conduction inspection of new inground automatic irrigation systems to ensure compliance with state and city codes. This position will consist of mostly field work. During drought conditions, the position may also assist with water waste enforcement patrols. Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. When completing the City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered. Incomplete applications will not be considered. Please include contact information from previous employers. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and proof of your professional licenses or certifications. If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. A criminal background investigation is required. Secondary Employment: All Austin Water employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department. Austin Water must review all secondary employment. Employees are required to submit a Secondary Employment Application for review and approval upon being hired with Austin Water, as well as current Austin Water employees considering secondary employment. Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises. Pay Range $31.81 - $39.76 Hours Monday - Friday: 6:00 a.m. - 2:30 p.m. Weekend and night hours as needed to meet business needs. Teleworking is not available for this position. Job Close Date 04/25/2024 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Waller Creek Center, 625 E. 10th St. Austin, TX 78701 Preferred Qualifications Demonstrated experience providing excellent customer service, facilitating resolution of customer issues. Experience installing, inspecting, or repairing inground irrigation systems. Experience with the AMANDA database related to the permitting process. Experience reviewing construction plans. Experience with conflict resolution. Time management/multi-tasking skills. Experience interpreting and explaining technical data, policies and procedures to a wide audience including citizens, plumbers, and contractors. Demonstrated ability to communicate effectively with internal and external customers via direct contact, email, or phone. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Coordinates, directs, and/or conducts investigations and surveys related to environmental issues and programs. Issues directives and performs enforcement actions for non-compliance with code and/or regulations. Develops sampling protocol and standard operating procedures. Responds to and directs spills and complaint actions. Provides technical information and assistance to internal and external customers. Develops and implements rules, code changes, and training programs. Implements permitting and registration programs. Reviews and interprets policies, codes, regulations, ordinances, plans, and proposals for compliance. Researches, develops, presents, and/or submits incident, inspection, and technical reports/cases to appropriate agency/personnel. Participates in and/or leads City-wide initiatives, task forces, and committees. Resolves appeals of permit denials. Responsibilities - Supervision and/or Leadership Exercised: May provide leadership, guidance, and technical support to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of applicable processes, techniques, and methods. Knowledge of City practices, policies, and procedures. Knowledge of supervisory and managerial techniques and principles. Skill in handling conflict and uncertain situations. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Skill in data analysis and problem solving. Ability to establish and maintain effective communication and working relationships with City employees and the public. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor’s degree from an accredited college or university in Environmental Science, Life Science, Natural Science, or related field, plus six (6) years of relevant experience. Graduation with a Master’s degree from an accredited college or university may substitute for two (2) years of the required experience. One (1) additional year of experience may substitute for one (1) year of the required education with a maximum substitution of four (4) years. Do you meet these requirements? Yes No * The minimum qualifications for this position include: TCEQ licensed irrigation inspector or a valid plumbing inspectors license from the Texas State Board of Plumbing Examiners or the ability to obtain license within six (6) months of hire. Please selection the option which best describes how you meet this requirement. I currently hold a TCEQ irrigation inspector license. I currently hold a valid plumbing inspectors license from the Texas State Board of Plumbing Examiners. I currently hold both licenses. I do not currently hold a license but am able to obtain one within six (6) months of hire. I do not currently hold a license and will not be able to obtain one within six (6) months of hire. * This position requires a Texas Class C Drivers License. Do you have a Texas Class C Drivers License or if selected for this position, do you have the ability to acquire a Texas Class C Drivers License by your hire date? Yes No * The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * How many years of experience do you have installing, inspecting, or repairing inground irrigation systems? No experience 0-4 years of experience 4-6 years of experience 6+ years of experience * How many years of experience do you have with AMANDA or other permitting databases? No experience 0-4 years of experience 4-6 years of experience 6+ years of experience * Please select the applications you have experience with. ArcGIS Microsoft Excel CC&B or other utility billing systems Microsoft Word None of the above * How many years of experience do you have reviewing construction plans or irrigation system design plans? No experience 0-4 years of experience 4-6 years of experience 6+ years of experience * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee’s full name. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents
PLACER COUNTY, CA
Auburn, California, United States
Introduction Living in Placer County from Placer County Video Portal Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION Welcome to an extraordinary opportunity to reshape lives and communities as a Housing Specialist! Placer County is one of the fastest growing areas in California and your talent is needed to get growth right. We are seeking a dedicated individual who thrives on making a positive impact. As a key player on our team, you will be at the forefront of addressing housing challenges, creating sustainable solutions, and fostering vibrant communities. Join us in the pursuit of not just a job, but a calling-an opportunity to transform lives through housing. If you are passionate about making a lasting difference, this is your chance to be the catalyst for change. The Placer County multidisciplinary housing team seeks a full-time Housing Specialist in its Economic Development Division of the County Executive Office. The housing team spans several departments and performs a variety of housing functions. Over the past 20 years, the County and the former Redevelopment Agency have sponsored housing efforts to provide assistance to over 600 affordable housing units, involving both new construction and renovation projects. Current housing activities include managing a housing loan and investment portfolio of more than $33 million dollars. The position includes managing a growing pool of deed-restricted housing units, partnering with for-profit and non-profit housing developers to build new affordable units, coordinating with regional housing partners and stakeholders, supporting innovative housing programs to advance the development of ADUs and multi-family housing products, and launching new programs to provide rental and down payment assistance. Importantly, this position provides critical advocacy to create affordable housing opportunities throughout Placer County. Efforts for this recruitment will be focused in the western region of the county, however, this team member will collaborate with the housing team and provide cross-cutting services countywide. Prior experience managing a loan portfolio in accordance with State and Federal housing assistance programs, in addition to a strong understanding of CDBG or equivalent grant management experience is highly desirable. Applicants must possess strong organizational, writing, communication, analytical, and project management skills. Essential Duties 1. Loan Portfolio Oversight: Oversee a loan portfolio and ensure compliance with loan terms, including loans that continued to be managed as part of the former Placer County Redevelopment Agency portfolio, along with loans issued under HOME First Time Homebuyer and other Housing and Community Development (HCD) programs. 2. Grants Management and Funding Coordination: Lead the development and administration of a comprehensive County-wide grants management program, demonstrating a strong grasp of management and accounting principles for Community Development Block Grant (CDBG) and other HCD funding sources. Collaborate with the team to oversee loan and grant administration programs, actively contributing to the creation of innovative initiatives that address current housing needs. Possessing financial management skills, including securing diverse funding sources such as grants, loans, or public-private partnerships, and effectively managing budgets and financial resources dedicated to housing initiatives, is highly desirable. 3. Reporting and Compliance: Monitor and report on the Housing program portfolio in accordance with grant, loan, or State and federal regulations, including preparation of regular reports to meet guidelines. 4. Policy Development: The candidate should possess the ability to comprehend and interpret housing legislation and case law impacting the County's housing programs. Additionally, they must demonstrate proficiency in analyzing and problem-solving within a cross-functional team, addressing housing policy and implementation challenges within the context of a local jurisdiction. 5. Communication and Engagement: The candidate should possess excellent communication skills, fostering positive relationships with State, federal, private, and public agencies, elected officials, other county departments, and the public. They are expected to represent the County to external agencies and organizations, actively engage in community and professional groups, committees, and offer technical assistance as needed. This classification is scheduled to receive general wage increase of 4% in July 2024. This recruitment is open until filled. Interested applicants are encouraged to apply immediately. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Placer Public Employees Organization (PPEO) benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To plan, organize, and perform difficult and complex administrative, technical, and professional duties pertaining to the production and monitoring of housing construction and the County's housing rehabilitation programs; market housing programs in targeted areas; assist with the preparation and implementation of the Placer County Housing Element, and perform related work as required. SUPERVISION RECEIVED AND EXERCISED Receives general direction from assigned supervisory or management personnel. May exercise direct supervision over professional, clerical, or technical staff. EXAMPLES OF ESSENTIAL DUTIES Duties may include but are not limited to: Inspect housing units and monitor work for compliance with the development agreement or loan. Oversee the loan portfolio to ensure compliance with loan terms. Monitor and report on the Housing program portfolio pursuant to the requirements of the grant, loan or State and federal regulations. Develop and administer a County-wide grants management program. Review all development housing proposals in the unincorporated areas of the County and recommend developer obligations and mitigation measures. Manage escrow closings for housing loans to ensure compliance with local, state, and federal regulations. Prepare monthly, quarterly and annual financial, and monitoring reports to meet state and federal guidelines. Inspect rehabilitation work; approve and process payment requests; prepare and process lien releases; and record documents as required. Coordinate with partner agencies such as the Sacramento Area Council of Governments (SACOG) on matters related to housing, population/employment forecasting and land use, air quality and transportation policies affecting the County's Housing Element's programs and policies. Conduct compliance monitoring of County housing policies regarding employee housing currently required pursuant to active and proposed entitlements including developer agreements. Identify funding sources such as grants and loans for housing projects and housing programs throughout the County. Market Community Development Block Grants (CDBG) and other housing programs by creating and distributing fliers, placing advertisements in papers, collaborating with developers to promote programs and reach out to potential applicants. Market and coordinate funding of various federal and state homebuyer and housing rehabilitation programs to ensure successful implementation. Research and analyze the feasibility of the adoption of a consolidated plan that will allow the County to transition to entitlement status for federal funds. Work with County departments in determining housing policy and program implementation including the preparation of new housing elements. Analyze housing legislation and case law affecting the County's housing programs. Coordinate grant programs, weatherization, loan funds for rehabilitation program elements. Prepare necessary reports and documents for loan review. Build and maintain positive working relationships with state, federal, private, and public agencies, co-workers, other County employees, and the public using principles of good customer service. Represent the County to outside agencies and organizations; participate in outside community and professional groups and committees and provide technical assistance as necessary. Perform related duties as assigned. WORKING CONDITIONS Work is performed in both an indoor office environment with controlled temperature conditions and in the field requiring travel to various locations throughout the County in a variety of outdoor weather conditions. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Four (4) years of professional experience in Community Development, Economic Development, Planning, or a Housing Agency involving planning, development, financing, negotiation, and implementation and monitoring of development agreements and contracts with developers. Training: Equivalent to a bachelor’s degree from an accredited college or university with major course work in finance, economics, planning, public administration, or closely related field. Required License or Certificate: May need to possess a valid driver’s license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. NOTE: Relevant, equivalent experience (performing the same or similar job requiring similar knowledge, skills, and abilities) may be substituted for the required education as determined by the Human Resources Department. NOTE: Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Affordable housing programs including development, rehabilitation, public/private finance, redevelopment, and other related programs. CDBG and other state and federal housing assistance programs, and related application policies and procedures including reporting requirements. Housing processes and activities; technical components of redevelopment as related to housing finance programs. Advanced principles of financial administration, including public and private budgeting, financial forecasting, and financial analysis. Land use regulations and procedures and other laws directly affecting housing including State Housing and Community Development laws and the California Environmental Quality Act (CEQA). Principles and practices of land development project management. Pertinent local, state, and federal rules, regulation and laws. Principles and practices of policy development and implementation. Principles and practices of business correspondence and report writing. Principles and practices of supervision, training, and staff management. Principles and practices of project administration and supervision, resources allocation, planning and budget procedures and techniques. Ability to: On a continuous basis, know and understand all aspects of the job; read, analyze, interpret, understand, recall, and explain work papers, technical reports, special projects, laws, rules, policies, procedures, regulations, and codes; problem solve issues; focus on a single task for long periods of time; work with frequent interruptions; identify, collect, evaluate, analyze, and interpret complex information and data from a variety of sources; work under time pressure and complete a high volume of tasks. On a continuous basis, sit at a desk or in meetings for long periods of time. Intermittently walk, stand, bend, twist, squat, and reach to access equipment and files in the office and field; perform simple grasping, pushing, pulling, and fine manipulation; speak, use telephone, write, and use a keyboard to communicate or to enter/retrieve data from a computer see and hear with sufficient acuity to perform essential job functions; and lift light weight. Manage housing development projects. Plan, organize, and direct a comprehensive integrated County affordable housing program including development, rehabilitation, and other related activities. Prepare, analyze, and administer a program budget. Plan, organize, and secure public and private financing required for housing development projects. Interpret, analyze, and explain complex financing and housing programs. Effectively negotiate and administer contracts and agreements. Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals. Prepare Requests for Proposals and Qualifications from qualified developers for affordable housing projects and review related responses from developers. Inspect and evaluate potential housing sites and construction activity. Supervise, direct, organize, prioritize, and evaluate the work of others. Communicate effectively and persuasively in both verbal and written form. Gain cooperation through discussion and persuasion. Establish and maintain effective working relationships with those contacted in course of work, such as professionals in the housing and financing industries, public officials from all levels of government and the general public. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Andrea Marthaler, Administrative Technician, at AMarthaler@Placer.ca.gov or (530) 886-4664. Closing Date/Time: Open Until Filled
Mar 07, 2024
Full Time
Introduction Living in Placer County from Placer County Video Portal Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION Welcome to an extraordinary opportunity to reshape lives and communities as a Housing Specialist! Placer County is one of the fastest growing areas in California and your talent is needed to get growth right. We are seeking a dedicated individual who thrives on making a positive impact. As a key player on our team, you will be at the forefront of addressing housing challenges, creating sustainable solutions, and fostering vibrant communities. Join us in the pursuit of not just a job, but a calling-an opportunity to transform lives through housing. If you are passionate about making a lasting difference, this is your chance to be the catalyst for change. The Placer County multidisciplinary housing team seeks a full-time Housing Specialist in its Economic Development Division of the County Executive Office. The housing team spans several departments and performs a variety of housing functions. Over the past 20 years, the County and the former Redevelopment Agency have sponsored housing efforts to provide assistance to over 600 affordable housing units, involving both new construction and renovation projects. Current housing activities include managing a housing loan and investment portfolio of more than $33 million dollars. The position includes managing a growing pool of deed-restricted housing units, partnering with for-profit and non-profit housing developers to build new affordable units, coordinating with regional housing partners and stakeholders, supporting innovative housing programs to advance the development of ADUs and multi-family housing products, and launching new programs to provide rental and down payment assistance. Importantly, this position provides critical advocacy to create affordable housing opportunities throughout Placer County. Efforts for this recruitment will be focused in the western region of the county, however, this team member will collaborate with the housing team and provide cross-cutting services countywide. Prior experience managing a loan portfolio in accordance with State and Federal housing assistance programs, in addition to a strong understanding of CDBG or equivalent grant management experience is highly desirable. Applicants must possess strong organizational, writing, communication, analytical, and project management skills. Essential Duties 1. Loan Portfolio Oversight: Oversee a loan portfolio and ensure compliance with loan terms, including loans that continued to be managed as part of the former Placer County Redevelopment Agency portfolio, along with loans issued under HOME First Time Homebuyer and other Housing and Community Development (HCD) programs. 2. Grants Management and Funding Coordination: Lead the development and administration of a comprehensive County-wide grants management program, demonstrating a strong grasp of management and accounting principles for Community Development Block Grant (CDBG) and other HCD funding sources. Collaborate with the team to oversee loan and grant administration programs, actively contributing to the creation of innovative initiatives that address current housing needs. Possessing financial management skills, including securing diverse funding sources such as grants, loans, or public-private partnerships, and effectively managing budgets and financial resources dedicated to housing initiatives, is highly desirable. 3. Reporting and Compliance: Monitor and report on the Housing program portfolio in accordance with grant, loan, or State and federal regulations, including preparation of regular reports to meet guidelines. 4. Policy Development: The candidate should possess the ability to comprehend and interpret housing legislation and case law impacting the County's housing programs. Additionally, they must demonstrate proficiency in analyzing and problem-solving within a cross-functional team, addressing housing policy and implementation challenges within the context of a local jurisdiction. 5. Communication and Engagement: The candidate should possess excellent communication skills, fostering positive relationships with State, federal, private, and public agencies, elected officials, other county departments, and the public. They are expected to represent the County to external agencies and organizations, actively engage in community and professional groups, committees, and offer technical assistance as needed. This classification is scheduled to receive general wage increase of 4% in July 2024. This recruitment is open until filled. Interested applicants are encouraged to apply immediately. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Placer Public Employees Organization (PPEO) benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To plan, organize, and perform difficult and complex administrative, technical, and professional duties pertaining to the production and monitoring of housing construction and the County's housing rehabilitation programs; market housing programs in targeted areas; assist with the preparation and implementation of the Placer County Housing Element, and perform related work as required. SUPERVISION RECEIVED AND EXERCISED Receives general direction from assigned supervisory or management personnel. May exercise direct supervision over professional, clerical, or technical staff. EXAMPLES OF ESSENTIAL DUTIES Duties may include but are not limited to: Inspect housing units and monitor work for compliance with the development agreement or loan. Oversee the loan portfolio to ensure compliance with loan terms. Monitor and report on the Housing program portfolio pursuant to the requirements of the grant, loan or State and federal regulations. Develop and administer a County-wide grants management program. Review all development housing proposals in the unincorporated areas of the County and recommend developer obligations and mitigation measures. Manage escrow closings for housing loans to ensure compliance with local, state, and federal regulations. Prepare monthly, quarterly and annual financial, and monitoring reports to meet state and federal guidelines. Inspect rehabilitation work; approve and process payment requests; prepare and process lien releases; and record documents as required. Coordinate with partner agencies such as the Sacramento Area Council of Governments (SACOG) on matters related to housing, population/employment forecasting and land use, air quality and transportation policies affecting the County's Housing Element's programs and policies. Conduct compliance monitoring of County housing policies regarding employee housing currently required pursuant to active and proposed entitlements including developer agreements. Identify funding sources such as grants and loans for housing projects and housing programs throughout the County. Market Community Development Block Grants (CDBG) and other housing programs by creating and distributing fliers, placing advertisements in papers, collaborating with developers to promote programs and reach out to potential applicants. Market and coordinate funding of various federal and state homebuyer and housing rehabilitation programs to ensure successful implementation. Research and analyze the feasibility of the adoption of a consolidated plan that will allow the County to transition to entitlement status for federal funds. Work with County departments in determining housing policy and program implementation including the preparation of new housing elements. Analyze housing legislation and case law affecting the County's housing programs. Coordinate grant programs, weatherization, loan funds for rehabilitation program elements. Prepare necessary reports and documents for loan review. Build and maintain positive working relationships with state, federal, private, and public agencies, co-workers, other County employees, and the public using principles of good customer service. Represent the County to outside agencies and organizations; participate in outside community and professional groups and committees and provide technical assistance as necessary. Perform related duties as assigned. WORKING CONDITIONS Work is performed in both an indoor office environment with controlled temperature conditions and in the field requiring travel to various locations throughout the County in a variety of outdoor weather conditions. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Four (4) years of professional experience in Community Development, Economic Development, Planning, or a Housing Agency involving planning, development, financing, negotiation, and implementation and monitoring of development agreements and contracts with developers. Training: Equivalent to a bachelor’s degree from an accredited college or university with major course work in finance, economics, planning, public administration, or closely related field. Required License or Certificate: May need to possess a valid driver’s license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. NOTE: Relevant, equivalent experience (performing the same or similar job requiring similar knowledge, skills, and abilities) may be substituted for the required education as determined by the Human Resources Department. NOTE: Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Affordable housing programs including development, rehabilitation, public/private finance, redevelopment, and other related programs. CDBG and other state and federal housing assistance programs, and related application policies and procedures including reporting requirements. Housing processes and activities; technical components of redevelopment as related to housing finance programs. Advanced principles of financial administration, including public and private budgeting, financial forecasting, and financial analysis. Land use regulations and procedures and other laws directly affecting housing including State Housing and Community Development laws and the California Environmental Quality Act (CEQA). Principles and practices of land development project management. Pertinent local, state, and federal rules, regulation and laws. Principles and practices of policy development and implementation. Principles and practices of business correspondence and report writing. Principles and practices of supervision, training, and staff management. Principles and practices of project administration and supervision, resources allocation, planning and budget procedures and techniques. Ability to: On a continuous basis, know and understand all aspects of the job; read, analyze, interpret, understand, recall, and explain work papers, technical reports, special projects, laws, rules, policies, procedures, regulations, and codes; problem solve issues; focus on a single task for long periods of time; work with frequent interruptions; identify, collect, evaluate, analyze, and interpret complex information and data from a variety of sources; work under time pressure and complete a high volume of tasks. On a continuous basis, sit at a desk or in meetings for long periods of time. Intermittently walk, stand, bend, twist, squat, and reach to access equipment and files in the office and field; perform simple grasping, pushing, pulling, and fine manipulation; speak, use telephone, write, and use a keyboard to communicate or to enter/retrieve data from a computer see and hear with sufficient acuity to perform essential job functions; and lift light weight. Manage housing development projects. Plan, organize, and direct a comprehensive integrated County affordable housing program including development, rehabilitation, and other related activities. Prepare, analyze, and administer a program budget. Plan, organize, and secure public and private financing required for housing development projects. Interpret, analyze, and explain complex financing and housing programs. Effectively negotiate and administer contracts and agreements. Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals. Prepare Requests for Proposals and Qualifications from qualified developers for affordable housing projects and review related responses from developers. Inspect and evaluate potential housing sites and construction activity. Supervise, direct, organize, prioritize, and evaluate the work of others. Communicate effectively and persuasively in both verbal and written form. Gain cooperation through discussion and persuasion. Establish and maintain effective working relationships with those contacted in course of work, such as professionals in the housing and financing industries, public officials from all levels of government and the general public. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Andrea Marthaler, Administrative Technician, at AMarthaler@Placer.ca.gov or (530) 886-4664. Closing Date/Time: Open Until Filled
Texas Tech University Health Sciences Center
Lubbock, TX
Patient Services Specialist- PRN call center Lubbock 37111BR Position Description This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities. Major/Essential Functions Receives all incoming calls for the clinic. Prepares schedule of daily appointments for distribution as necessary, and notifies clinic staff of any changes. Requests necessary charts from medical records. Receives patients, makes appropriate notations on charts and fee sheets. Keeps daily count of patients seen for weekly and monthly reports. Contacts patients who have missed appointments. Coordinates referral appointments to other clinics. Maintains required files in clinic. Checks billing information; making corrections as necessary. Takes information from patient or pharmacist concerning prescription refills, lab reports, etc. Coordinating information and requests with physician. Processes clinic charge sheets and logs fee sheets. Receipts payments for clinic services. Assists patients with applications and forms and with questions on their accounts. Maintains account activity data for daily reports for the business office. Files insurance claims for patients who request this service. Assists patients with problems with insurance companies and filing procedures. Follows up on claims submitted to insurance companies. Notes denial of insurance claim and reason on patient accounts. Sends itemized statements to patients, employers or insurance companies as requested. Performs other work as required. Required Qualifications A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement. To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=859047 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx. Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-518277ea738aea45a5d33566aea0f5eb
Mar 28, 2024
Part Time
Patient Services Specialist- PRN call center Lubbock 37111BR Position Description This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities. Major/Essential Functions Receives all incoming calls for the clinic. Prepares schedule of daily appointments for distribution as necessary, and notifies clinic staff of any changes. Requests necessary charts from medical records. Receives patients, makes appropriate notations on charts and fee sheets. Keeps daily count of patients seen for weekly and monthly reports. Contacts patients who have missed appointments. Coordinates referral appointments to other clinics. Maintains required files in clinic. Checks billing information; making corrections as necessary. Takes information from patient or pharmacist concerning prescription refills, lab reports, etc. Coordinating information and requests with physician. Processes clinic charge sheets and logs fee sheets. Receipts payments for clinic services. Assists patients with applications and forms and with questions on their accounts. Maintains account activity data for daily reports for the business office. Files insurance claims for patients who request this service. Assists patients with problems with insurance companies and filing procedures. Follows up on claims submitted to insurance companies. Notes denial of insurance claim and reason on patient accounts. Sends itemized statements to patients, employers or insurance companies as requested. Performs other work as required. Required Qualifications A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement. To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=859047 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx. Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-518277ea738aea45a5d33566aea0f5eb
Cal State University (CSU) LA
5151 State University Drive, Los Angeles, CA 90032, USA
Job No: 506655; 12/7/2023 INSTRUCTIONAL SUPPORT AND NMR SPECIALIST (REVISED) Instructional Support Technician III Chemistry & Biochemistry Salary Range: $4,812 - $8,348/Monthly Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; temporary, expires on or before one year from start date; may be extended; may become permanent; non-exempt classification. Essential Functions : Under the general direction of the department chair, the incumbent is responsible for preparing solutions, reagents, and general supplies necessary for the department’s laboratory courses as needed. The incumbent issues supplies and equipment to laboratories, and maintains records of disbursement and overall inventory. The incumbent works with laboratory instructors and other department staff to ensure that laboratory lockers are properly equipped and that necessary supplies have been ordered in advance. The incumbent works with the lab instructors to ensure that experiments are conducted on schedule according to laboratory course syllabi. The incumbent may work with students assistants or provide guidance to other personnel assigned to assist in preparing laboratory courses, and is responsible for setting up the routine maintenance of laboratory instruments. The incumbent is responsible for ensuring that broken equipment is repaired in a timely fashion. The incumbent maintains the stockroom and teaching laboratories in a neat and orderly condition each day. The duties above will be executed with emphasis on responsibilities associated with managing the NMR facility. The departmental NMR spectrometers currently include one 400 MHz and one 600 MHz NMR instruments used for routine and select advanced applications. Duties include, but are not limited to, daily maintenance/operation/oversight of all the departmental NMR spectrometers; training of students, faculty, staff, and other NMR users to use these NMR instruments; assisting and running NMR samples for research groups, and external NMR users and provide technical support for NMR experiments and data interpretation; managing laboratory class instructions that involves NMR characterizations, including scheduling the NMR time, providing technical support, and supervising the operation and data processing during the class time and after-class support; supporting student research and faculty research activities; scheduling and monitoring the use of NMR instrument time by research personnel and laboratory classes; creating and monitoring accounts of NMR users and generating billing statements based on the departmental policy; assessing and monitoring the cryogens and gases needed for maintaining the NMR superconducting magnets and NMR experiments; ordering and ensuring the timely delivery of cryogens and gasses; managing and coordinating with other department technicians to fill the NMR magnets with cryogens when needed; managing and coordinating with other technicians to troubleshoot, repair, arrange service required for the NMR spectrometers; contacting NMR vendors for troubleshooting, repair, and upgrade of the NMR instruments when needed; and keeping abreast of the instrumental and methodological developments in the NMR field and participating in grant writing for maintaining our state-of-the-art magnetic resonance facilities. The NMR Facility manager will also be responsible for developing and implementing safety policies to create a safe environment for NMR instruments and NMR users. Required Qualifications & Experience : A Bachelor’s degree in Chemistry, Biochemistry or related discipline from an accredited four-year college or university. Or instructional support experience and college-level course work involving extensive use of materials, supplies, or equipment in a discipline related to NMR spectroscopy. Or acceptable combinations of instructional support experience and applicable college-level course work include: the equivalent of four years of instructional support experience; the equivalent of three years of instructional support experience and two years of college with 16 semester units in relevant course work; and the equivalent of two years of instructional support experience with four years of relevant course work. The incumbent must possess a willing to learn new NMR methodology and recommend them to the NMR users. The incumbent will demonstrate good customer service skills and be able to work efficiently and independently in a diverse professional environment. The incumbent must have a demonstrated interest and/or ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the California State University. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : MS or PhD degree in Chemistry or other related disciplines with an emphasis on NMR methodology and instrumentation. Experience contributing to NMR research and working with vendor technical support staff; working in an academic or industrial setting, training students, faculty, staff, or other NMR users in the use of NMR spectrometers; and advising new users on experimental protocols, and scheduling user time on multi-user instruments. Closing Date : Review of applications will begin on December 21, 2023 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Dec 07 2023 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Job No: 506655; 12/7/2023 INSTRUCTIONAL SUPPORT AND NMR SPECIALIST (REVISED) Instructional Support Technician III Chemistry & Biochemistry Salary Range: $4,812 - $8,348/Monthly Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; temporary, expires on or before one year from start date; may be extended; may become permanent; non-exempt classification. Essential Functions : Under the general direction of the department chair, the incumbent is responsible for preparing solutions, reagents, and general supplies necessary for the department’s laboratory courses as needed. The incumbent issues supplies and equipment to laboratories, and maintains records of disbursement and overall inventory. The incumbent works with laboratory instructors and other department staff to ensure that laboratory lockers are properly equipped and that necessary supplies have been ordered in advance. The incumbent works with the lab instructors to ensure that experiments are conducted on schedule according to laboratory course syllabi. The incumbent may work with students assistants or provide guidance to other personnel assigned to assist in preparing laboratory courses, and is responsible for setting up the routine maintenance of laboratory instruments. The incumbent is responsible for ensuring that broken equipment is repaired in a timely fashion. The incumbent maintains the stockroom and teaching laboratories in a neat and orderly condition each day. The duties above will be executed with emphasis on responsibilities associated with managing the NMR facility. The departmental NMR spectrometers currently include one 400 MHz and one 600 MHz NMR instruments used for routine and select advanced applications. Duties include, but are not limited to, daily maintenance/operation/oversight of all the departmental NMR spectrometers; training of students, faculty, staff, and other NMR users to use these NMR instruments; assisting and running NMR samples for research groups, and external NMR users and provide technical support for NMR experiments and data interpretation; managing laboratory class instructions that involves NMR characterizations, including scheduling the NMR time, providing technical support, and supervising the operation and data processing during the class time and after-class support; supporting student research and faculty research activities; scheduling and monitoring the use of NMR instrument time by research personnel and laboratory classes; creating and monitoring accounts of NMR users and generating billing statements based on the departmental policy; assessing and monitoring the cryogens and gases needed for maintaining the NMR superconducting magnets and NMR experiments; ordering and ensuring the timely delivery of cryogens and gasses; managing and coordinating with other department technicians to fill the NMR magnets with cryogens when needed; managing and coordinating with other technicians to troubleshoot, repair, arrange service required for the NMR spectrometers; contacting NMR vendors for troubleshooting, repair, and upgrade of the NMR instruments when needed; and keeping abreast of the instrumental and methodological developments in the NMR field and participating in grant writing for maintaining our state-of-the-art magnetic resonance facilities. The NMR Facility manager will also be responsible for developing and implementing safety policies to create a safe environment for NMR instruments and NMR users. Required Qualifications & Experience : A Bachelor’s degree in Chemistry, Biochemistry or related discipline from an accredited four-year college or university. Or instructional support experience and college-level course work involving extensive use of materials, supplies, or equipment in a discipline related to NMR spectroscopy. Or acceptable combinations of instructional support experience and applicable college-level course work include: the equivalent of four years of instructional support experience; the equivalent of three years of instructional support experience and two years of college with 16 semester units in relevant course work; and the equivalent of two years of instructional support experience with four years of relevant course work. The incumbent must possess a willing to learn new NMR methodology and recommend them to the NMR users. The incumbent will demonstrate good customer service skills and be able to work efficiently and independently in a diverse professional environment. The incumbent must have a demonstrated interest and/or ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the California State University. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : MS or PhD degree in Chemistry or other related disciplines with an emphasis on NMR methodology and instrumentation. Experience contributing to NMR research and working with vendor technical support staff; working in an academic or industrial setting, training students, faculty, staff, or other NMR users in the use of NMR spectrometers; and advising new users on experimental protocols, and scheduling user time on multi-user instruments. Closing Date : Review of applications will begin on December 21, 2023 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Dec 07 2023 Pacific Standard Time Applications close: Closing Date/Time:
Job Summary The Mohave County Attorney's Office is currently recruiting for an Administration Specialist located in Kingman, AZ. Performs advanced professional level work involved in the analysis, review, and document preparation of various tasks. REPORTS TO Work is performed under the direction or general supervision, depending upon assignment, of a higher level of authority. SUPERVISION EXERCISED As assigned, may exercise technical, functional, or direct supervision of subordinates. Essential Job Functions Gathers and prepares materials for special reports, forms, policy information and summaries upon request. Supports and/or assists with accounting methods and internal controls for budget purposes and prepares reports of findings and submits recommendations. Acts in a supporting capacity to department leadership as facilitator in the implementation of budgetary and financial policies, procedures, and systems. Assists in the preparation of budget schedules, presentations, hearings, reconciliation, and balances detailed data in an automated budget system with departmental budget submissions. Monitors and provides quality assurance reviews for information in databases and systems associated with grants. As needed prepares documents, recommendations, and reports of department programs for presentation to the Board of Supervisors. Assists in the review and revision of program policies to insure compliance with federal and state requirement and insure the effective administration of the department's contracts, grants, programs, and projects. Assists in the development and preparation of procedures for the administration of grants, contracts, and special projects for local, state and federal funding. Coordinates and performs a variety of advanced level administrative staff work such as: planning and research activities; preparing correspondence, reports, agendas, statistical information, and budget materials; and develops, and assists in the development of, policies, procedures, and training. As assigned to the County Attorney’s Office: Case Management System Administrator. Develops Templates, and modifies as needed when Statutes are updated, or form changes become necessary. Works as our in-house IT Support for our Case Management System Previous County Attorney’s Office experience preferred but not necessary.Arizona Department of Public Safety System Security Officer. Effectively manages ALL TOC Certifications and ensures compliance with ACJIS (Arizona Criminal Justice Information System) for our office. It is key we are in compliance as we must have immediate access to run criminal histories in-house. Effectively manages Policies and Procedures, and implemented same, for our Case Management System (with approval of Chief Deputy/County Attorney).Runs monthly statistical Reports for review by County Attorney and Chief Deputy.Acts in a supporting capacity to department leadership as facilitator in the implementation of policies, procedures, and systems.Monitors and provides quality assurance reviews for information in databases and systems associated with grants.Communicates effectively, verbally and in writing.Back-up for every position in the office, including receptionist, legal secretary.Liaison for MCAO with All Legal Departments as well as Law Enforcement Agencies.Coordinates and performs a variety of advanced level administrative staff work such as: planning and research activities; preparing correspondence, reports, agendas, statistical information, and budget materials; and develops, and assists in the development of, policies, procedures, and training.Act as primary approver bi-weekly for ESS time sheets.Learn and become proficient in MUNIS (Finance System) to include but not limited to: Claims processing; P-card reconciliation; and ESS Time Sheets.Act as office lead in the absence of Legal Services Administrator. SECONDARY JOB FUNCTIONS Performs special assignments as requested. Performs related work as required. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications High School diploma /GED (General Education Degree). Associate's Degree with course-work in Business Administration, Grants Administration, Public Administration, Accounting, or a closely related area. Three (3) years of progressively responsible administrative work, two (2) years of which were involved in the developing and/or administering of grants, budgets, contracts, and/or advanced level special projects. Or an equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must possess a valid driver’s license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position. Must provide driving history upon acceptance of appointment at no cost to the County. Knowledge, Skills & Abilities Knowledge of: Maintenance and administration of grants, contracts, and budgets. Principles and techniques of governmental budgeting, budgetary control, fiscal management, and accounting. The principles and practices of public administration and the principles of organization and management. Budgetary and fiscal policy and procedures including applicable sources of revenue. Legal requirements and regulations affecting fiscal management. The applications of data processing techniques to accounting systems. Computing literacy to include use of electronic spreadsheet applications. Project management. Courtesy and tact in dealing with the public and public officials. Computing literacy to include use of electronic spreadsheet and word processing applications. Mohave County Personnel Policies and Procedures, and Department Regulations. Operation of a customer service and utility billing office. Skill in: Efficiently operating and utilizing modern office machines as necessary to include computers, word processing equipment, copiers, fax transmittal machines, calculators, and related software and peripheral equipment. Communicating and maintaining professionalism with the public, co-workers, and work contacts. Ability to: Administer and monitor grants, contracts, and financial reporting. Develop special projects guidelines, policies, and procedures. Understand, interpret, and apply pertinent federal and state laws and regulations and departmental rules and procedures to the administration, coordination and performance of activities associated with the administration of grants, contracts and special projects. Analyze and evaluate data collected to develop and prepare concise, orderly recommendations and reports in a timely manner. Make decisions in accordance with established policies and regulations. Communicate clearly and concisely, both orally and in writing. Effectively communicate and establish relationships with the public, staff, and work contacts. Act and communicate in a professional manner with the public, co-workers, and work contacts. Work independently in completing assigned tasks accurately and in maintaining standard correspondence, files, and reports of the office. Comply with Mohave County Personnel Policies and Procedures, and Department Regulations. Attend meetings to represent Department/Division including occasional travel for meetings and/or conferences. Perform the essential functions of the job specifications with or without a reasonable accommodation.
Mar 09, 2024
Full Time
Job Summary The Mohave County Attorney's Office is currently recruiting for an Administration Specialist located in Kingman, AZ. Performs advanced professional level work involved in the analysis, review, and document preparation of various tasks. REPORTS TO Work is performed under the direction or general supervision, depending upon assignment, of a higher level of authority. SUPERVISION EXERCISED As assigned, may exercise technical, functional, or direct supervision of subordinates. Essential Job Functions Gathers and prepares materials for special reports, forms, policy information and summaries upon request. Supports and/or assists with accounting methods and internal controls for budget purposes and prepares reports of findings and submits recommendations. Acts in a supporting capacity to department leadership as facilitator in the implementation of budgetary and financial policies, procedures, and systems. Assists in the preparation of budget schedules, presentations, hearings, reconciliation, and balances detailed data in an automated budget system with departmental budget submissions. Monitors and provides quality assurance reviews for information in databases and systems associated with grants. As needed prepares documents, recommendations, and reports of department programs for presentation to the Board of Supervisors. Assists in the review and revision of program policies to insure compliance with federal and state requirement and insure the effective administration of the department's contracts, grants, programs, and projects. Assists in the development and preparation of procedures for the administration of grants, contracts, and special projects for local, state and federal funding. Coordinates and performs a variety of advanced level administrative staff work such as: planning and research activities; preparing correspondence, reports, agendas, statistical information, and budget materials; and develops, and assists in the development of, policies, procedures, and training. As assigned to the County Attorney’s Office: Case Management System Administrator. Develops Templates, and modifies as needed when Statutes are updated, or form changes become necessary. Works as our in-house IT Support for our Case Management System Previous County Attorney’s Office experience preferred but not necessary.Arizona Department of Public Safety System Security Officer. Effectively manages ALL TOC Certifications and ensures compliance with ACJIS (Arizona Criminal Justice Information System) for our office. It is key we are in compliance as we must have immediate access to run criminal histories in-house. Effectively manages Policies and Procedures, and implemented same, for our Case Management System (with approval of Chief Deputy/County Attorney).Runs monthly statistical Reports for review by County Attorney and Chief Deputy.Acts in a supporting capacity to department leadership as facilitator in the implementation of policies, procedures, and systems.Monitors and provides quality assurance reviews for information in databases and systems associated with grants.Communicates effectively, verbally and in writing.Back-up for every position in the office, including receptionist, legal secretary.Liaison for MCAO with All Legal Departments as well as Law Enforcement Agencies.Coordinates and performs a variety of advanced level administrative staff work such as: planning and research activities; preparing correspondence, reports, agendas, statistical information, and budget materials; and develops, and assists in the development of, policies, procedures, and training.Act as primary approver bi-weekly for ESS time sheets.Learn and become proficient in MUNIS (Finance System) to include but not limited to: Claims processing; P-card reconciliation; and ESS Time Sheets.Act as office lead in the absence of Legal Services Administrator. SECONDARY JOB FUNCTIONS Performs special assignments as requested. Performs related work as required. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications High School diploma /GED (General Education Degree). Associate's Degree with course-work in Business Administration, Grants Administration, Public Administration, Accounting, or a closely related area. Three (3) years of progressively responsible administrative work, two (2) years of which were involved in the developing and/or administering of grants, budgets, contracts, and/or advanced level special projects. Or an equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must possess a valid driver’s license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position. Must provide driving history upon acceptance of appointment at no cost to the County. Knowledge, Skills & Abilities Knowledge of: Maintenance and administration of grants, contracts, and budgets. Principles and techniques of governmental budgeting, budgetary control, fiscal management, and accounting. The principles and practices of public administration and the principles of organization and management. Budgetary and fiscal policy and procedures including applicable sources of revenue. Legal requirements and regulations affecting fiscal management. The applications of data processing techniques to accounting systems. Computing literacy to include use of electronic spreadsheet applications. Project management. Courtesy and tact in dealing with the public and public officials. Computing literacy to include use of electronic spreadsheet and word processing applications. Mohave County Personnel Policies and Procedures, and Department Regulations. Operation of a customer service and utility billing office. Skill in: Efficiently operating and utilizing modern office machines as necessary to include computers, word processing equipment, copiers, fax transmittal machines, calculators, and related software and peripheral equipment. Communicating and maintaining professionalism with the public, co-workers, and work contacts. Ability to: Administer and monitor grants, contracts, and financial reporting. Develop special projects guidelines, policies, and procedures. Understand, interpret, and apply pertinent federal and state laws and regulations and departmental rules and procedures to the administration, coordination and performance of activities associated with the administration of grants, contracts and special projects. Analyze and evaluate data collected to develop and prepare concise, orderly recommendations and reports in a timely manner. Make decisions in accordance with established policies and regulations. Communicate clearly and concisely, both orally and in writing. Effectively communicate and establish relationships with the public, staff, and work contacts. Act and communicate in a professional manner with the public, co-workers, and work contacts. Work independently in completing assigned tasks accurately and in maintaining standard correspondence, files, and reports of the office. Comply with Mohave County Personnel Policies and Procedures, and Department Regulations. Attend meetings to represent Department/Division including occasional travel for meetings and/or conferences. Perform the essential functions of the job specifications with or without a reasonable accommodation.
San Diego State University
5500 Campanile Drive, San Diego, CA 92182, USA
Position Summary Under the direction of the Student Health Services Administrative Manager, the Referrals Coordinator will be responsible for processing all new patient referrals initiated from Student Health Services providers. This includes, but is not limited to coordinating appointments for patients, ensuring clinical documentation is complete and received for and from the referring provider, initiating health plan enrollment, establishing and maintaining relationships with specialists and imaging services, and developing systematic methods to address, improve and coordinate services to completion for our students. The incumbent is responsible for maintaining relationships internally and externally with peers, community partners, including hospital systems, ensuring that all new patients are given the resources to be seen and supported. The Referral Coordinator will work closely with the Medical Director and Lead Physician, the referral coordinator will also collaborate with campus departments including the Economic Crisis Response Team to identify students in food, housing or financial crises and Wellness and Health Promotion Department to provide patient education around healthy habits and health literacy. The referral coordinator will work directly with patients and peers to keep referrals moving forward proactively. Coordinating care that is safe, timely, effective, client-centered and efficient while keeping stakeholders up to date on progress. The referral coordinator will also assist with coverage for students scheduled to enroll with Family PACT and assist with billing and claims when needed. This is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end on or before June 30, 2025 with the possibility of reappointment. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:15 a.m. to 5:15 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary Student Health Services offers primary medical care and health promotion to students of San Diego State University through a wide range of programs and services. Care is provided by board certified physicians, certified nurse practitioners and other medical staff including nurses, clinical laboratory scientists, x-ray technologists, medical assistants, and pharmacists. In addition to the basic medical care, Student Health Services offers health education, orthopedics, osteopathic manipulative treatment and psychiatry. The mission of SDSU Student Health Services is to provide high-quality, convenient, student- focused medical care in a safe and welcoming environment, actively partnering with our student- patients to help them achieve and maintain healthy lives in support of their personal and academic success. Division of Student Affairs and Campus Diversity The Division works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures, while facilitating an integrated vision and shared responsibility for prioritizing and advancing institutional goals. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through: Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world; Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff and alumni of all backgrounds; Enhancing the career and educational pathways of a diverse student body, the faculty and staff, including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences; Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces; and Cultivating relationships with the local community that advance the well-being of diverse individuals and communities. Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically: “The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.” For more information regarding Student Health Services, click here . Education and Experience Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Key Qualifications Experience obtaining and verifying eligibility and requesting/obtaining authorizations. Advanced understanding of and experience dealing with various types of insurance (i.e.HMOs, PPOs, IP As, POSs, EPOs, Medicare, Medi-Cal, etc.), federal and state programs such as Family PACT. Thorough understanding of the referral and authorization process. Strong computer skills including EHR/EMR experience. Working knowledge of healthcare delivery methods, medical office management and patient flow procedures, and clinical care practices. Demonstrated ability to maintain a high level of organization and use of time management skills. Proven experience in providing excellent customer service delivery. Skill in planning, organizing, coordinating and performing work in situations where numerous demands are involved. Ability to maintain patient confidentiality and adhere to HIPAA regulations. Ability to address sensitive issues and interact with people from various socioeconomic statuses. Analytical skills working with complex medical and social needs for patients and families. Experience working with pediatric, adolescent, or adult populations. Compensation and Benefits Starting salary upon appointment is not expected to exceed $4,510 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $4,379 - $7,922 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on April 4, 2024. To receive full consideration, apply by April 5, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Rachael Stalmann at rstalmann@sdsu.edu. Advertised: Mar 20 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 21, 2024
Position Summary Under the direction of the Student Health Services Administrative Manager, the Referrals Coordinator will be responsible for processing all new patient referrals initiated from Student Health Services providers. This includes, but is not limited to coordinating appointments for patients, ensuring clinical documentation is complete and received for and from the referring provider, initiating health plan enrollment, establishing and maintaining relationships with specialists and imaging services, and developing systematic methods to address, improve and coordinate services to completion for our students. The incumbent is responsible for maintaining relationships internally and externally with peers, community partners, including hospital systems, ensuring that all new patients are given the resources to be seen and supported. The Referral Coordinator will work closely with the Medical Director and Lead Physician, the referral coordinator will also collaborate with campus departments including the Economic Crisis Response Team to identify students in food, housing or financial crises and Wellness and Health Promotion Department to provide patient education around healthy habits and health literacy. The referral coordinator will work directly with patients and peers to keep referrals moving forward proactively. Coordinating care that is safe, timely, effective, client-centered and efficient while keeping stakeholders up to date on progress. The referral coordinator will also assist with coverage for students scheduled to enroll with Family PACT and assist with billing and claims when needed. This is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end on or before June 30, 2025 with the possibility of reappointment. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:15 a.m. to 5:15 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary Student Health Services offers primary medical care and health promotion to students of San Diego State University through a wide range of programs and services. Care is provided by board certified physicians, certified nurse practitioners and other medical staff including nurses, clinical laboratory scientists, x-ray technologists, medical assistants, and pharmacists. In addition to the basic medical care, Student Health Services offers health education, orthopedics, osteopathic manipulative treatment and psychiatry. The mission of SDSU Student Health Services is to provide high-quality, convenient, student- focused medical care in a safe and welcoming environment, actively partnering with our student- patients to help them achieve and maintain healthy lives in support of their personal and academic success. Division of Student Affairs and Campus Diversity The Division works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures, while facilitating an integrated vision and shared responsibility for prioritizing and advancing institutional goals. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through: Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world; Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff and alumni of all backgrounds; Enhancing the career and educational pathways of a diverse student body, the faculty and staff, including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences; Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces; and Cultivating relationships with the local community that advance the well-being of diverse individuals and communities. Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically: “The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.” For more information regarding Student Health Services, click here . Education and Experience Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Key Qualifications Experience obtaining and verifying eligibility and requesting/obtaining authorizations. Advanced understanding of and experience dealing with various types of insurance (i.e.HMOs, PPOs, IP As, POSs, EPOs, Medicare, Medi-Cal, etc.), federal and state programs such as Family PACT. Thorough understanding of the referral and authorization process. Strong computer skills including EHR/EMR experience. Working knowledge of healthcare delivery methods, medical office management and patient flow procedures, and clinical care practices. Demonstrated ability to maintain a high level of organization and use of time management skills. Proven experience in providing excellent customer service delivery. Skill in planning, organizing, coordinating and performing work in situations where numerous demands are involved. Ability to maintain patient confidentiality and adhere to HIPAA regulations. Ability to address sensitive issues and interact with people from various socioeconomic statuses. Analytical skills working with complex medical and social needs for patients and families. Experience working with pediatric, adolescent, or adult populations. Compensation and Benefits Starting salary upon appointment is not expected to exceed $4,510 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $4,379 - $7,922 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on April 4, 2024. To receive full consideration, apply by April 5, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Rachael Stalmann at rstalmann@sdsu.edu. Advertised: Mar 20 2024 Pacific Daylight Time Applications close: Closing Date/Time:
STATE BAR OF CALIFORNIA
San Francisco, CA, United States
Job Description Regulation Division Annual Salary Range: $71,786 - $95,705 FLSA Non-Exempt / Union Represented This position allows for up to four days of remote work per week. About the Office The Division of Regulation advances the State Bar's public protection mission through the promulgation of rules, laws, and policies addressing licensing, reporting, and registration requirements for California attorneys. The Division of Regulation maintains, on behalf of the California Supreme Court, the official roll of attorneys-the records of all attorneys licensed to practice in California. The division helps licensees comply with their administrative requirements, including the Client Trust Account Protection Program and continuing legal education. The division also handles the initial and renewal legal specialization processing, including eligibility determinations and also manages the registration of law corporations and limited liability partnerships. About the Position The Division of Regulation seeks a Program Specialist III to perform a variety of technical and administrative duties. The specialist will be expected to perform data entry, maintain computer system and databases, respond to written and verbal communication, conduct follow-up research, and process licensee status changes and billing adjustments. The position requires a proactive and adaptable person with a growth mindset. The ideal candidate should possess exceptional attention to detail, effective verbal and written communication, strong customer service skills, and be proficient with technology. Definition Under general supervision, the Program Specialist III performs a broad range of advanced administrative and technical support duties. The Program Specialist III may serve as a lead for Program Specialist Is and IIs. Distinguishing Characteristics This is the advanced-level classification in the Program Specialist classification series. Incumbents at this level are expected to perform assignments under general supervision; adapt to changing work processes; and assist with training new employees in work procedures and methods. The Program Specialist III classification is distinguished from the Program Specialist II classification by the former's more complex and difficult technical and administrative support responsibilities. Incumbents in Program Specialist III positions are also expected to perform their duties with more independence and less supervision than incumbents in Program Specialist II positions. Examples of Essential Duties Duties may include, but are not limited to the following: Performs complex technical, clerical, and administrative work involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures. Assists with the preparation and maintenance of office policies and procedures, statistical data, reports, transactions, records, and other documents. Monitors the implementation of new administrative processes and procedures, and may be responsible for their operation. Tracks projects to ensure timely completion. Maintains computer systems, e-mail mailboxes, and databases containing confidential information such as applicant and licensee information, records of verbal and written communications, follow-up research, referrals to others, and actions taken for problem resolution. Transmits official court files to the Supreme Court for final orders of discipline; processes final orders of discipline; prepares closed files and maintains file inventories both internally and off-site. Updates Supplemental Records with final orders of discipline. Processes requests for certified and non-certified State Bar Court discipline records. Schedules meetings and office training and arranges meeting logistics, including securing facilities, audio-visual equipment, and catering; prepares meeting documents, including agendas and handouts; and distributes documents to meeting participants. Attends meetings and conferences; takes and maintains accurate minutes; handles organizational and administrative tasks at meetings; prepares action summaries; and follows up with participants regarding action items. Assists with special studies and investigations by performing research, collecting information and data, analyzing or assisting in analysis of collected data and information, and providing recommendations for solutions. Performs public information activities, such as developing informational newsletters, guides, and brochures pertaining to the assigned office. Designs, creates, updates, remediates, and places content materials on the State Bar and/or State Bar Court websites. Reviews and analyzes various documents, including but not limited to applications for admittance and/or licenses, for completeness and accuracy. Responds to written and telephone inquiries from applicants, Bar members, and the general public both in writing and orally. Prepares letters related to licensee records and billing information. Assists with the receipt and processing fees and payments; notes discrepancies and ensures corrections and adjustments are made. Processes licensee status changes and billing adjustments. Receives, sorts, distributes, and processes incoming/outgoing mail and other materials. Inventories and maintains office supplies; assists staff with specific supply requests; verifies supply receipts with orders and reconciles charges. Assists with the administration of State Bar examinations. May serve as a liaison between the program, other State Bar Offices, external constituents, volunteers, or committee members. Process incoming emails and telephone calls from the public regarding State Bar Court discipline records. Performs other similar or related duties which may not be specifically included within this position description but which are consistent with the general level of the job and the responsibilities described. Employment standards Knowledge of: Computerized information, database record-keeping systems, spreadsheet programs, word processing programs, and basic network systems usage and maintenance. Methods of analyzing and synthesizing the specific policies, programs, projects, and procedures to which the position is assigned, as well as how they interact with the general policies, programs, projects, and procedures of the State Bar. General principles of business and legal writing and preparation of minutes, agendas and special reports. Rules and regulations related to program administrative functions. Office and business management techniques. Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary . Problem identification, analysis, and evaluation. Office procedures, budget preparation, and maintenance techniques. Ability to: Set priorities and meet established deadlines. Understand, interpret, and apply procedures, laws, rules, and regulations as applicable to the assigned program. Take accurate notes and identify action items. Proofread and accurately edit documents in both electronic and written form. Communicate clearly and effectively in person and in writing. Prepare a variety of correspondence, documents, case files, statistical data and reports. Effectively operate required office equipment, including personal computers, fax machines, printers and copiers, and word and data processing software and other computer applications. Perform timely and accurate data entry in various case management systems. Obtain and present material in oral and/or written form. Establish and maintain effective interpersonal relationships at all organizational levels as well as with the public. Display a high degree of maturity, integrity, and good judgment. Maintain the confidentiality of information. Minimum Qualifications Education: Possession of High School diploma or equivalent; college degree preferred or a combination of education and experience sufficient to perform the duties of the position. Experience: Two (2) years of experience working in an office setting performing clerical or administrative duties. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, and Registration Requirements: None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
Mar 08, 2024
Full Time
Job Description Regulation Division Annual Salary Range: $71,786 - $95,705 FLSA Non-Exempt / Union Represented This position allows for up to four days of remote work per week. About the Office The Division of Regulation advances the State Bar's public protection mission through the promulgation of rules, laws, and policies addressing licensing, reporting, and registration requirements for California attorneys. The Division of Regulation maintains, on behalf of the California Supreme Court, the official roll of attorneys-the records of all attorneys licensed to practice in California. The division helps licensees comply with their administrative requirements, including the Client Trust Account Protection Program and continuing legal education. The division also handles the initial and renewal legal specialization processing, including eligibility determinations and also manages the registration of law corporations and limited liability partnerships. About the Position The Division of Regulation seeks a Program Specialist III to perform a variety of technical and administrative duties. The specialist will be expected to perform data entry, maintain computer system and databases, respond to written and verbal communication, conduct follow-up research, and process licensee status changes and billing adjustments. The position requires a proactive and adaptable person with a growth mindset. The ideal candidate should possess exceptional attention to detail, effective verbal and written communication, strong customer service skills, and be proficient with technology. Definition Under general supervision, the Program Specialist III performs a broad range of advanced administrative and technical support duties. The Program Specialist III may serve as a lead for Program Specialist Is and IIs. Distinguishing Characteristics This is the advanced-level classification in the Program Specialist classification series. Incumbents at this level are expected to perform assignments under general supervision; adapt to changing work processes; and assist with training new employees in work procedures and methods. The Program Specialist III classification is distinguished from the Program Specialist II classification by the former's more complex and difficult technical and administrative support responsibilities. Incumbents in Program Specialist III positions are also expected to perform their duties with more independence and less supervision than incumbents in Program Specialist II positions. Examples of Essential Duties Duties may include, but are not limited to the following: Performs complex technical, clerical, and administrative work involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures. Assists with the preparation and maintenance of office policies and procedures, statistical data, reports, transactions, records, and other documents. Monitors the implementation of new administrative processes and procedures, and may be responsible for their operation. Tracks projects to ensure timely completion. Maintains computer systems, e-mail mailboxes, and databases containing confidential information such as applicant and licensee information, records of verbal and written communications, follow-up research, referrals to others, and actions taken for problem resolution. Transmits official court files to the Supreme Court for final orders of discipline; processes final orders of discipline; prepares closed files and maintains file inventories both internally and off-site. Updates Supplemental Records with final orders of discipline. Processes requests for certified and non-certified State Bar Court discipline records. Schedules meetings and office training and arranges meeting logistics, including securing facilities, audio-visual equipment, and catering; prepares meeting documents, including agendas and handouts; and distributes documents to meeting participants. Attends meetings and conferences; takes and maintains accurate minutes; handles organizational and administrative tasks at meetings; prepares action summaries; and follows up with participants regarding action items. Assists with special studies and investigations by performing research, collecting information and data, analyzing or assisting in analysis of collected data and information, and providing recommendations for solutions. Performs public information activities, such as developing informational newsletters, guides, and brochures pertaining to the assigned office. Designs, creates, updates, remediates, and places content materials on the State Bar and/or State Bar Court websites. Reviews and analyzes various documents, including but not limited to applications for admittance and/or licenses, for completeness and accuracy. Responds to written and telephone inquiries from applicants, Bar members, and the general public both in writing and orally. Prepares letters related to licensee records and billing information. Assists with the receipt and processing fees and payments; notes discrepancies and ensures corrections and adjustments are made. Processes licensee status changes and billing adjustments. Receives, sorts, distributes, and processes incoming/outgoing mail and other materials. Inventories and maintains office supplies; assists staff with specific supply requests; verifies supply receipts with orders and reconciles charges. Assists with the administration of State Bar examinations. May serve as a liaison between the program, other State Bar Offices, external constituents, volunteers, or committee members. Process incoming emails and telephone calls from the public regarding State Bar Court discipline records. Performs other similar or related duties which may not be specifically included within this position description but which are consistent with the general level of the job and the responsibilities described. Employment standards Knowledge of: Computerized information, database record-keeping systems, spreadsheet programs, word processing programs, and basic network systems usage and maintenance. Methods of analyzing and synthesizing the specific policies, programs, projects, and procedures to which the position is assigned, as well as how they interact with the general policies, programs, projects, and procedures of the State Bar. General principles of business and legal writing and preparation of minutes, agendas and special reports. Rules and regulations related to program administrative functions. Office and business management techniques. Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary . Problem identification, analysis, and evaluation. Office procedures, budget preparation, and maintenance techniques. Ability to: Set priorities and meet established deadlines. Understand, interpret, and apply procedures, laws, rules, and regulations as applicable to the assigned program. Take accurate notes and identify action items. Proofread and accurately edit documents in both electronic and written form. Communicate clearly and effectively in person and in writing. Prepare a variety of correspondence, documents, case files, statistical data and reports. Effectively operate required office equipment, including personal computers, fax machines, printers and copiers, and word and data processing software and other computer applications. Perform timely and accurate data entry in various case management systems. Obtain and present material in oral and/or written form. Establish and maintain effective interpersonal relationships at all organizational levels as well as with the public. Display a high degree of maturity, integrity, and good judgment. Maintain the confidentiality of information. Minimum Qualifications Education: Possession of High School diploma or equivalent; college degree preferred or a combination of education and experience sufficient to perform the duties of the position. Experience: Two (2) years of experience working in an office setting performing clerical or administrative duties. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, and Registration Requirements: None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.