City of Tacoma, WA
Tacoma, Washington, United States
Position Description Tacoma Venues & Events is responsible for sports and entertainment venues within the City of Tacoma (including the Tacoma Dome, Greater Tacoma Convention Center, historic theaters, and Cheney Stadium), and the Special Events program. TVE is seeking a Guest and Staff Experience Coordinator to focus on enhancement of the guest experience at the Tacoma Dome and Greater Tacoma Convention Center and the overall TVE staff engagement. The successful candidate for this position will be the organizational champion for the guest and staff perspectives; ensure that guests, clients, and employees of TVE receive legendary service; foster an environment that promotes innovation and implementation of best industry practices to improve service delivery and efficiency. Key responsibilities: Identify, develop, and implement continuous improvements to the guest experience in the venues. Recommend policies, procedures, and best practices to advance the quality of the guest experience. Work closely with data analyst and third-party contractors (guest services, food & beverage, parking etc.), to develop and track Key Performance Indicators (KPIs). Review KPI results and make recommendations to contractors and TVE leadership for operational improvements to ensure outstanding guest experiences. Liaise with external event related partners including transportation services (transit, ride share etc.). Participate in event related service and security briefings with event production personnel, contract supervisors and staff. Analyze, track, and report on guest experience performance metrics from secret shopper programs, guest feedback, post event surveys, and observations; provide post event follow up reports and make recommendations for improvement. Create and distribute event and other pertinent details to ensure all staff have the necessary information to provide exceptional experiences. Manage venue wayfinding and directional signage, with brand oversight from marketing. Respond to guest concerns and inquiries in a timely and appropriate manner. Serve as subject matter expert to facilitate special accommodations, including sensory sensitivity needs, and all applicable Americans with Disabilities Act (ADA) requirements. Design and create new staff orientation for all TVE and contract staff to ensure cohesive understanding of TVE values and venue event policies and procedures. Design, create, and facilitate venue-centric annual and recurring guest experience training modules for all employees in alignment with TVE’s mission and values. Design, create, and facilitate staff award and recognition programs for full-time, part-time, and contract staff. Hire, train, schedule and supervise part-time Event Attendants. Develop and implement programs to track and enhance TVE and contractor staff engagement including participating in the organization of staff events. Serve as primary front of house venue manager on duty during Tacoma Dome events. Additional information about the Tacoma Venues & Events venues can be found at www.tacomavenues.org ! Qualifications Minimum Education* Bachelor's degree in hospitality, sports management/administration, business or directly related field. Minimum Experience* 4 years of event and meeting planning experience. *Equivalency: 1 year of experience = 1 year of education Licensing, Certifications and Other Requirements Washington State Driver's License Desired Qualifications Minimum two years' experience in face-to-face guest services, with a focus on the planning and coordination of event management activities at a stadium, arena, convention center, conference center, or other similar experience. A minimum of one year's supervisory experience. Familiarity with event ticketing software preferred. Work Schedule Must be willing to work extended, irregular and flexible hours as related to the event schedule, including working evenings, weekends and holidays as required. Physical Requirements & Working Conditions Intermittent movement around the workplace including extended walking on flat surfaces, stairs, and inclines both interior and exterior. Traversing, ascending or descending stairs, sloped terrain, or similar environments (climbing, balancing, walking). Communication and the exchange of information with others (hearing, seeing, talking. Regular operation of a computer, as well as use of a calculator, printer, and similar office tools (fingering, grasping, feeling, repetitive motions). Occasionally exerting up to 20 pounds of force to move, transport or position objects. Knowledge & Skills Basic customer service principles, techniques, and methodologies. Excellent communication skills with the ability to communicate information clearly to a wide range of stakeholders. Relationship management skills with a strong customer focus, proactively meeting customers and clients' needs. Proven interpersonal skills using tact, patience, courtesy, and empathy. Leadership skills and the ability to support a diverse front line team (including third party contractors). Highly organized to ensure all aspects of the work are carried out in a timely manner with high quality results. Solutions-focused with keen problem-solving skills and the ability to use creative solutions to solve problems unique to TVE venues, guests, and patrons; investigate situations and issues, gather, and analyze data, and prepare detailed reports and recommendations. Selection Process & Supplemental Information Interested individuals should apply online and attach a detailed resume and cover letter describing your responsibilities as it relates to the responsibilities of this position. NOTE: Applications received without attaching the required resume and cover letter will not progress in the selection process. This is a competitive selection process. Your responses on the application form and supplemental questionnaire will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants who have the strongest backgrounds related to the responsibilities of this position may be invited to participate in the interview process. Appointment is subject to passing a background check and may include a medical examination and drug screen. City of Tacoma Commitment to Diversity and Inclusion One of the primary goals of the Equity and Empowerment Initiative is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. Communication from the City of Tacoma NOTE : For questions regarding this specific recruitment contact Kat Flores, HR Analyst. We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. The online application system requires you to enter a substantial amount of information. In order for your application materials to be considered, all information must be submitted before the closing date and time listed on this job announcement. For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at 253-591-5400 by 4:00 pm of the closing date of the job announcement. This will allow time to assist you before the job announcement closes. ( For technical difficulties using the NeoGov system , call the applicant support line at 1-855-524-5627 between 6:00 AM and 5:00 PM Pacific Time.) The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 5/9/2024 5:00 PM Pacific
Position Description Tacoma Venues & Events is responsible for sports and entertainment venues within the City of Tacoma (including the Tacoma Dome, Greater Tacoma Convention Center, historic theaters, and Cheney Stadium), and the Special Events program. TVE is seeking a Guest and Staff Experience Coordinator to focus on enhancement of the guest experience at the Tacoma Dome and Greater Tacoma Convention Center and the overall TVE staff engagement. The successful candidate for this position will be the organizational champion for the guest and staff perspectives; ensure that guests, clients, and employees of TVE receive legendary service; foster an environment that promotes innovation and implementation of best industry practices to improve service delivery and efficiency. Key responsibilities: Identify, develop, and implement continuous improvements to the guest experience in the venues. Recommend policies, procedures, and best practices to advance the quality of the guest experience. Work closely with data analyst and third-party contractors (guest services, food & beverage, parking etc.), to develop and track Key Performance Indicators (KPIs). Review KPI results and make recommendations to contractors and TVE leadership for operational improvements to ensure outstanding guest experiences. Liaise with external event related partners including transportation services (transit, ride share etc.). Participate in event related service and security briefings with event production personnel, contract supervisors and staff. Analyze, track, and report on guest experience performance metrics from secret shopper programs, guest feedback, post event surveys, and observations; provide post event follow up reports and make recommendations for improvement. Create and distribute event and other pertinent details to ensure all staff have the necessary information to provide exceptional experiences. Manage venue wayfinding and directional signage, with brand oversight from marketing. Respond to guest concerns and inquiries in a timely and appropriate manner. Serve as subject matter expert to facilitate special accommodations, including sensory sensitivity needs, and all applicable Americans with Disabilities Act (ADA) requirements. Design and create new staff orientation for all TVE and contract staff to ensure cohesive understanding of TVE values and venue event policies and procedures. Design, create, and facilitate venue-centric annual and recurring guest experience training modules for all employees in alignment with TVE’s mission and values. Design, create, and facilitate staff award and recognition programs for full-time, part-time, and contract staff. Hire, train, schedule and supervise part-time Event Attendants. Develop and implement programs to track and enhance TVE and contractor staff engagement including participating in the organization of staff events. Serve as primary front of house venue manager on duty during Tacoma Dome events. Additional information about the Tacoma Venues & Events venues can be found at www.tacomavenues.org ! Qualifications Minimum Education* Bachelor's degree in hospitality, sports management/administration, business or directly related field. Minimum Experience* 4 years of event and meeting planning experience. *Equivalency: 1 year of experience = 1 year of education Licensing, Certifications and Other Requirements Washington State Driver's License Desired Qualifications Minimum two years' experience in face-to-face guest services, with a focus on the planning and coordination of event management activities at a stadium, arena, convention center, conference center, or other similar experience. A minimum of one year's supervisory experience. Familiarity with event ticketing software preferred. Work Schedule Must be willing to work extended, irregular and flexible hours as related to the event schedule, including working evenings, weekends and holidays as required. Physical Requirements & Working Conditions Intermittent movement around the workplace including extended walking on flat surfaces, stairs, and inclines both interior and exterior. Traversing, ascending or descending stairs, sloped terrain, or similar environments (climbing, balancing, walking). Communication and the exchange of information with others (hearing, seeing, talking. Regular operation of a computer, as well as use of a calculator, printer, and similar office tools (fingering, grasping, feeling, repetitive motions). Occasionally exerting up to 20 pounds of force to move, transport or position objects. Knowledge & Skills Basic customer service principles, techniques, and methodologies. Excellent communication skills with the ability to communicate information clearly to a wide range of stakeholders. Relationship management skills with a strong customer focus, proactively meeting customers and clients' needs. Proven interpersonal skills using tact, patience, courtesy, and empathy. Leadership skills and the ability to support a diverse front line team (including third party contractors). Highly organized to ensure all aspects of the work are carried out in a timely manner with high quality results. Solutions-focused with keen problem-solving skills and the ability to use creative solutions to solve problems unique to TVE venues, guests, and patrons; investigate situations and issues, gather, and analyze data, and prepare detailed reports and recommendations. Selection Process & Supplemental Information Interested individuals should apply online and attach a detailed resume and cover letter describing your responsibilities as it relates to the responsibilities of this position. NOTE: Applications received without attaching the required resume and cover letter will not progress in the selection process. This is a competitive selection process. Your responses on the application form and supplemental questionnaire will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants who have the strongest backgrounds related to the responsibilities of this position may be invited to participate in the interview process. Appointment is subject to passing a background check and may include a medical examination and drug screen. City of Tacoma Commitment to Diversity and Inclusion One of the primary goals of the Equity and Empowerment Initiative is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. Communication from the City of Tacoma NOTE : For questions regarding this specific recruitment contact Kat Flores, HR Analyst. We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. The online application system requires you to enter a substantial amount of information. In order for your application materials to be considered, all information must be submitted before the closing date and time listed on this job announcement. For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at 253-591-5400 by 4:00 pm of the closing date of the job announcement. This will allow time to assist you before the job announcement closes. ( For technical difficulties using the NeoGov system , call the applicant support line at 1-855-524-5627 between 6:00 AM and 5:00 PM Pacific Time.) The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 5/9/2024 5:00 PM Pacific
New York State Office of Parks, Recreation & Historic Preservation
Crown Point, New York, United States
Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).* To be considered for appointment through NY HELPS, or 55 b/c, candidates must meet the open-competitive minimum qualifications for this position. The qualifications are: Three years of qualifying experience** in a historic house museum, in a historical society, within the history section of a museum, in the department of a governmental agency having responsibility for historic museums or historic sites, in an art gallery, or in a cultural center, OR an Associate's degree*** or higher AND one year of qualifying experience** in a historic house museum, in a historical society, within the history section of a museum, in the department of a governmental agency having responsibility for historic museums or historic sites, in an art gallery, or in a cultural center. You must clearly list this information on your application. **Qualifying experience is defined as experience presenting and/or guiding interpretive tours or programs; conducting historical and/or curatorial research on persons, places, events or museum objects; and performing collections management duties (accessioning, cataloging and conducting inventories). ***Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. You can write to the Examination Information Desk of the NYS Department of Civil Service for a list of acceptable companies who provide this service. This information can also be found on the Internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee. Duties Description The selected candidate will be assigned interchangeably to one or more of the following areas which duties include but are not limited to the following: Program: • Under the direction of the Historic Site Manager, coordinate site events in the developing and presentation of on-site and off-site school programs. This will also include managing event setup and takedown and coordinating with vendors. • Conduct research, guide tours, and develop and present new programs as delegated by the Historic Site Manager. • Attends regular meetings and develop an annual calendar of events, programs, and special events. Office / Maintenance: • Work with the Historic Site Manager in supervising and training of seasonal staff members, as well as interns and volunteers. • Serve as a liaison for information technology projects and digital history initiatives with partner organizations, NYS ITS, and other entities as required. • May assist with service requests, and onsite troubleshooting of information technology equipment. • Regularly maintain internal controls and completing required daily, weekly, monthly checks and audits. Assisting in various aspects of site operations. • May enter payroll, make bank deposits, payment of invoices through state accounting & tracking systems. Collections Management / Historic Preservation: • Monitor and care for objects in the exhibit and in on-site storage, keeping site collections records, monitoring environmental conditions. • Handle all collection’s inquiries, accessions, and acquisitions. • Communicate with Peebles Island collections management staff for the purposes of research, acquisitions, and collections monitoring and uploads environmental monitoring data monthly. • Under direction of site manager, will be responsible for digitization of site archives and records. • Attend collections trainings and be responsible for the site’s research library, assigning call numbers, spine labels and keeping new acquisitions entered in a timely fashion. • Maintain archive of ongoing historic preservation and restoration efforts on the masonry structures Crown Point State Historic Site. Museum: • Oversee and participate in many critical aspects of museum operations. • Assist in interviewing and hiring seasonal museum and interpretive staff, training museum and interpretive staff in customer service and interpretation, and providing front-line customer service, tours, and interpretive programs to historic site visitors. • Collect and keep track of attendance, revenue, and donations. • Manage the museum gift shop. • Assist to maintain organized and clean offices and public spaces and keeps the office /Museum /Visitor Center areas safe and welcoming for staff, researchers & visitors. • Obtain training in museum standards, state operations, state policy and procedures, site operations and historical interpretation. Community Outreach / Digital History: • Responsible for public relations including writing press releases, updating the site’s social media pages with appropriate and timely entries, updating community calendars, blogs, and websites; and ensuring accuracy of event information. • Assist the regional public affairs coordinator in leading efforts to increase the digital reach and presence of the historic site in collaboration with partners, NYS ITS, and the Friends of Crown Point State Historic Site. • Conduct social media outreach, supplying content, and ensuring a robust site presence across various digital platforms. Additional Comments Please note work schedule will be Wednesday through Sunday from 9:00 AM to 5:30 PM while in season (May - October) and Monday through Friday 8:00 AM to 4:30 PM while off season (November - April). OPERATIONAL NEEDS: Under the supervision of the Historic Site Manager, the Historic Site Assistant will: • contribute to the development and delivery of interpretive programs including tours, educational programs, and outreach initiatives. • serve as the primary point of contact for general inquiries, research, and collections assistance. • contribute to social media campaigns and public relations and assist with information technology needs, virtual programming, and digital history initiatives at the historic site. • handle some financial administration and office management responsibilities. BENEFITS: Generous benefits package, worth approximately 65% of salary, including: • Paid Time Off: o PEF and CSEA: 44 days - 13 Vacation days, 13 Sick days, and 5 Personal Leave days, 13 Holidays. o M/C: 39 days - 13 Vacation days, 8 Sick days, and 5 Personal Leave days, 13 Holidays. o PEF: Three (3) days of professional leave annually to participate in professional development o M/C: Eligible for unlimited days of professional leave annually to participate in professional development, but at supervisor’s discretion. • Health Care Benefits: o Eligible employees and dependents can pick from a variety of affordable health insurance programs o Family dental and vision benefits at no additional cost • Additional Benefits: o New York State Employees’ Retirement System (ERS) Membership o NYS Deferred Compensation o Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds o Public Service Loan Forgiveness (PSLF) o Paid Parental / Family Leave To learn more about our benefits, visit: https://parks.ny.gov/employment/benefits.aspx *For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. Some positions may require additional credentials or a background check to verify your identity. Closing Date/Time: 05/08/24
Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).* To be considered for appointment through NY HELPS, or 55 b/c, candidates must meet the open-competitive minimum qualifications for this position. The qualifications are: Three years of qualifying experience** in a historic house museum, in a historical society, within the history section of a museum, in the department of a governmental agency having responsibility for historic museums or historic sites, in an art gallery, or in a cultural center, OR an Associate's degree*** or higher AND one year of qualifying experience** in a historic house museum, in a historical society, within the history section of a museum, in the department of a governmental agency having responsibility for historic museums or historic sites, in an art gallery, or in a cultural center. You must clearly list this information on your application. **Qualifying experience is defined as experience presenting and/or guiding interpretive tours or programs; conducting historical and/or curatorial research on persons, places, events or museum objects; and performing collections management duties (accessioning, cataloging and conducting inventories). ***Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. You can write to the Examination Information Desk of the NYS Department of Civil Service for a list of acceptable companies who provide this service. This information can also be found on the Internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee. Duties Description The selected candidate will be assigned interchangeably to one or more of the following areas which duties include but are not limited to the following: Program: • Under the direction of the Historic Site Manager, coordinate site events in the developing and presentation of on-site and off-site school programs. This will also include managing event setup and takedown and coordinating with vendors. • Conduct research, guide tours, and develop and present new programs as delegated by the Historic Site Manager. • Attends regular meetings and develop an annual calendar of events, programs, and special events. Office / Maintenance: • Work with the Historic Site Manager in supervising and training of seasonal staff members, as well as interns and volunteers. • Serve as a liaison for information technology projects and digital history initiatives with partner organizations, NYS ITS, and other entities as required. • May assist with service requests, and onsite troubleshooting of information technology equipment. • Regularly maintain internal controls and completing required daily, weekly, monthly checks and audits. Assisting in various aspects of site operations. • May enter payroll, make bank deposits, payment of invoices through state accounting & tracking systems. Collections Management / Historic Preservation: • Monitor and care for objects in the exhibit and in on-site storage, keeping site collections records, monitoring environmental conditions. • Handle all collection’s inquiries, accessions, and acquisitions. • Communicate with Peebles Island collections management staff for the purposes of research, acquisitions, and collections monitoring and uploads environmental monitoring data monthly. • Under direction of site manager, will be responsible for digitization of site archives and records. • Attend collections trainings and be responsible for the site’s research library, assigning call numbers, spine labels and keeping new acquisitions entered in a timely fashion. • Maintain archive of ongoing historic preservation and restoration efforts on the masonry structures Crown Point State Historic Site. Museum: • Oversee and participate in many critical aspects of museum operations. • Assist in interviewing and hiring seasonal museum and interpretive staff, training museum and interpretive staff in customer service and interpretation, and providing front-line customer service, tours, and interpretive programs to historic site visitors. • Collect and keep track of attendance, revenue, and donations. • Manage the museum gift shop. • Assist to maintain organized and clean offices and public spaces and keeps the office /Museum /Visitor Center areas safe and welcoming for staff, researchers & visitors. • Obtain training in museum standards, state operations, state policy and procedures, site operations and historical interpretation. Community Outreach / Digital History: • Responsible for public relations including writing press releases, updating the site’s social media pages with appropriate and timely entries, updating community calendars, blogs, and websites; and ensuring accuracy of event information. • Assist the regional public affairs coordinator in leading efforts to increase the digital reach and presence of the historic site in collaboration with partners, NYS ITS, and the Friends of Crown Point State Historic Site. • Conduct social media outreach, supplying content, and ensuring a robust site presence across various digital platforms. Additional Comments Please note work schedule will be Wednesday through Sunday from 9:00 AM to 5:30 PM while in season (May - October) and Monday through Friday 8:00 AM to 4:30 PM while off season (November - April). OPERATIONAL NEEDS: Under the supervision of the Historic Site Manager, the Historic Site Assistant will: • contribute to the development and delivery of interpretive programs including tours, educational programs, and outreach initiatives. • serve as the primary point of contact for general inquiries, research, and collections assistance. • contribute to social media campaigns and public relations and assist with information technology needs, virtual programming, and digital history initiatives at the historic site. • handle some financial administration and office management responsibilities. BENEFITS: Generous benefits package, worth approximately 65% of salary, including: • Paid Time Off: o PEF and CSEA: 44 days - 13 Vacation days, 13 Sick days, and 5 Personal Leave days, 13 Holidays. o M/C: 39 days - 13 Vacation days, 8 Sick days, and 5 Personal Leave days, 13 Holidays. o PEF: Three (3) days of professional leave annually to participate in professional development o M/C: Eligible for unlimited days of professional leave annually to participate in professional development, but at supervisor’s discretion. • Health Care Benefits: o Eligible employees and dependents can pick from a variety of affordable health insurance programs o Family dental and vision benefits at no additional cost • Additional Benefits: o New York State Employees’ Retirement System (ERS) Membership o NYS Deferred Compensation o Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds o Public Service Loan Forgiveness (PSLF) o Paid Parental / Family Leave To learn more about our benefits, visit: https://parks.ny.gov/employment/benefits.aspx *For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. Some positions may require additional credentials or a background check to verify your identity. Closing Date/Time: 05/08/24