CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Working Title: Customer Service Coordinator Classification Title: Administrative Support Coordinator II Posting Details Priority Application Date (Posting will remain open until filled): Wednesday, March 13, 2024 at 11:55pm PST Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under general direction of the Manager of Customer Service, with lead direction from the Business Services Analyst, the Customer Service Coordinator (CSC) works in the Customer Service Center as part of a team that is the face of Facilities Management to the campus. The CSC works independently, to handle multiple customer service priorities and projects while independently applying a variety of policies and procedures. The CSC makes independent decisions on day-today operations and interacts at the highest levels within and outside the university, often in sensitive interpersonal situations, using discretion and judgement. The CSC has full accountability for evaluating Customer Service Center requests to determine the appropriate course of action; reviewing craft timesheets and completed work orders for accuracy and completeness, preparing department chargeback work orders for billing, and assisting with billing reports. The CSC will independently oversee the distribution and receipt of keys and electronic access devices to members of the campus community; assist in maintaining the integrity of the University electronic access system for entrances and exits to buildings and grounds while providing lead guidance to an ASC I in the same duties. In addition to Customer Service duties, the CSC will also provide a variety of administrative support coordination to the Department of Facilities Management as a whole, both as primary and as back up. They will oversee specialized projects from the planning, initiating, executing, and coordinating as well as implementing and evaluating results. Tasks include but are not limited to: correspondence and tracking of elevator permits; entering AiM external charges; updating project tracking spreadsheets, analyzing signage requests and coordinating and communicating with various external departments for final review and approval submitted to the Minor Design Change (MDCC) committee; create requisitions, manage and revise purchase orders, evaluate invoices for completion, route for signatures and submit for payment; process travel claims; plan and coordinate large events; setup meetings, manage calendars of other staff and coordinate other minor administrative tasks as needed. FLSA : Non-Exempt (Eligible for overtime compensation) Anticipated Hiring Range : $3,865 per month to $4,384 per month; commensurate with candidate's education, experience, skills, and training. CSU Classification Salary Range : $3,865 - $6,336 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 2 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday - Friday, 8:00a.m. - 5:00p.m. May be eligible for a partial telework schedule, upon management approval, following a training period. Department Information Facilities Management is the steward for the University buildings, physical infrastructure, grounds, and landscape. We perform maintenance and renovation of facilities; plan and manage new construction; support University initiatives though our commitment to building a welcoming campus which covers over 50 buildings on 616 acres; and by creating a dynamic physical environment for students, faculty, staff, and the community. Facilities Management is divided into six departments: Planning, Design and Construction Administrative Services Grounds and Custodian Operations Facility and Central Plant Operations Space Management Sac State Sustainability https://www.csus.edu/administration-business-affairs/facilities-management/ Minimum Qualifications Entry to this classification requires a fully functional knowledge of and skills in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Required Qualifications Experience Experience providing clerical and administrative support functions in an office environment. Experience using and operating standard office equipment such as computer, copier, fax and scanner. Experience providing customer service using tact and diplomacy to various constituents. Knowledge, Skills, Abilities Expertise in using office software packages, technology, and systems (e.g. Microsoft Outlook, Word, Excel, Access and PowerPoint). Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations Knowledge of record-keeping, office electronic filing systems and procedures. Exceptional communication skills, both verbally and in writing. Ability to be self-motivated and work independently as well as part of a team. Outstanding organizational and time management skills. Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist. Effective problem-solving skills with the ability to develop practical and thorough solutions. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. Conditions of Employment Ability to successfully complete a background check. Preferred Qualifications Experience in a facilities or equivalent environment. Experience using an enterprise resource planning system such as PeopleSoft. Experience working at an institution of higher education, such as the California State University system. Experience using a database system, preferably a maintenance management system. Knowledge of procurement, hospitality and travel processes. Knowledge of website update tools. Documents Needed to Apply Resume and cover letter. Failure to upload these documents to the online application may result in disqualification. Three professional references are required as part of the online application. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Feb 28 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Working Title: Customer Service Coordinator Classification Title: Administrative Support Coordinator II Posting Details Priority Application Date (Posting will remain open until filled): Wednesday, March 13, 2024 at 11:55pm PST Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under general direction of the Manager of Customer Service, with lead direction from the Business Services Analyst, the Customer Service Coordinator (CSC) works in the Customer Service Center as part of a team that is the face of Facilities Management to the campus. The CSC works independently, to handle multiple customer service priorities and projects while independently applying a variety of policies and procedures. The CSC makes independent decisions on day-today operations and interacts at the highest levels within and outside the university, often in sensitive interpersonal situations, using discretion and judgement. The CSC has full accountability for evaluating Customer Service Center requests to determine the appropriate course of action; reviewing craft timesheets and completed work orders for accuracy and completeness, preparing department chargeback work orders for billing, and assisting with billing reports. The CSC will independently oversee the distribution and receipt of keys and electronic access devices to members of the campus community; assist in maintaining the integrity of the University electronic access system for entrances and exits to buildings and grounds while providing lead guidance to an ASC I in the same duties. In addition to Customer Service duties, the CSC will also provide a variety of administrative support coordination to the Department of Facilities Management as a whole, both as primary and as back up. They will oversee specialized projects from the planning, initiating, executing, and coordinating as well as implementing and evaluating results. Tasks include but are not limited to: correspondence and tracking of elevator permits; entering AiM external charges; updating project tracking spreadsheets, analyzing signage requests and coordinating and communicating with various external departments for final review and approval submitted to the Minor Design Change (MDCC) committee; create requisitions, manage and revise purchase orders, evaluate invoices for completion, route for signatures and submit for payment; process travel claims; plan and coordinate large events; setup meetings, manage calendars of other staff and coordinate other minor administrative tasks as needed. FLSA : Non-Exempt (Eligible for overtime compensation) Anticipated Hiring Range : $3,865 per month to $4,384 per month; commensurate with candidate's education, experience, skills, and training. CSU Classification Salary Range : $3,865 - $6,336 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 2 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday - Friday, 8:00a.m. - 5:00p.m. May be eligible for a partial telework schedule, upon management approval, following a training period. Department Information Facilities Management is the steward for the University buildings, physical infrastructure, grounds, and landscape. We perform maintenance and renovation of facilities; plan and manage new construction; support University initiatives though our commitment to building a welcoming campus which covers over 50 buildings on 616 acres; and by creating a dynamic physical environment for students, faculty, staff, and the community. Facilities Management is divided into six departments: Planning, Design and Construction Administrative Services Grounds and Custodian Operations Facility and Central Plant Operations Space Management Sac State Sustainability https://www.csus.edu/administration-business-affairs/facilities-management/ Minimum Qualifications Entry to this classification requires a fully functional knowledge of and skills in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Required Qualifications Experience Experience providing clerical and administrative support functions in an office environment. Experience using and operating standard office equipment such as computer, copier, fax and scanner. Experience providing customer service using tact and diplomacy to various constituents. Knowledge, Skills, Abilities Expertise in using office software packages, technology, and systems (e.g. Microsoft Outlook, Word, Excel, Access and PowerPoint). Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations Knowledge of record-keeping, office electronic filing systems and procedures. Exceptional communication skills, both verbally and in writing. Ability to be self-motivated and work independently as well as part of a team. Outstanding organizational and time management skills. Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist. Effective problem-solving skills with the ability to develop practical and thorough solutions. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. Conditions of Employment Ability to successfully complete a background check. Preferred Qualifications Experience in a facilities or equivalent environment. Experience using an enterprise resource planning system such as PeopleSoft. Experience working at an institution of higher education, such as the California State University system. Experience using a database system, preferably a maintenance management system. Knowledge of procurement, hospitality and travel processes. Knowledge of website update tools. Documents Needed to Apply Resume and cover letter. Failure to upload these documents to the online application may result in disqualification. Three professional references are required as part of the online application. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Feb 28 2024 Pacific Standard Time Applications close: Closing Date/Time:
City of Concord, CA
Concord, California, United States
Job Characteristics ***PART-TIME JOB OPPORTUNITY*** CUSTOMER SERVICE SPECIALIST I/II The City of Concord is accepting applications for part-time community center Customer Service Specialists to support the Recreation Services Department. This recruitment will be used to fill current vacancies at Willow Pass Community Center and Centre Concord, and also establish an eligiblity list to fill future positions as they become available. Salary is negotiable based on experience: Customer Service Specialist I: $17.65 - $19.67/hour with one year of customer service experience Customer Service Specialist II: $18.54 - $20.98/hour with two years of customer service experience Community Centers: Customer Service Specialists will primarily be assigned to one of the following community centers, but may do intermittent hours at the other community centers on an as needed basis. Centre Concord, located at 5298 Clayton Road is one of the largest rental facilities in the East Bay. Our ballroom offers adjustable lighting, a portable dance floor and expansive staging, allowing you to create just about any atmosphere you desire for up to 400 guests. For something smaller, there are classrooms and meeting spaces to accommodate conferences, trade shows, fundraisers, receptions, and other gatherings. All positions are part time, limited service, and applicants must be available to work 9:00 a.m. - 4:00 p.m., Monday through Friday, approximately 15-20 hours per week. The Concord Senior Center is an amazing place for seniors to come together and enjoy activities, classes, programs and sports leagues. After hours, it operates as the ideal space for special events, such as holiday parties, weddings and business meetings. The Senior Center is located at 2727 Parkside Circle. All positions are part time, limited service and applicants must be available to work between 8:30 a.m. - 4:30 p.m., Monday through Friday, approximately 15-20 hours per week. The Willow Pass Community Center is a versatile venue for special events like weddings, birthdays, anniversaries, and retreats. It's also the location for in-person registration for all the programs in the City of Concord. Willow Pass Park is the home of the Concord Softball League, payless batting cage, pickleball courts, tennis courts, and an adult fitness park. The Willow Pass Community Center is located at 2748 E. Olivera Road. All positions are part time, limited service and applicants must be available to works between 9 a.m. - 4 p.m., approximately 15-20 hours per week. What you will be doing: Customer Service Specialists serve as the first point of contact for customers using the facilities, including greeting customers, registration for classes and events and responding to inquiries and complaints. They are also responsible for monitoring the use and care of facilities, to include room set-up and breakdown as well as light custodial duties. The Customer Service Specialist I is distinguished from the II level in that it is the entry-level position in the series. The Customer Service Specialist II has learned to perform the duties of the Customer Service Specialist I with independence. All positions are part time, limited service and must be able to work either mornings, or mornings and afternoons, Monday through Friday. Hours and schedule may vary. SELECTION PROCESS Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org/jobs . As positions become available, qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications will be invited to interview. Successful candidates will be provided a conditional offer of employment and must clear DOJ/FBI livescan. Conviction History If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Examples of duties include, but are not limited to Serving as the front line customer service representative Opening and closing the community center Walking customers through the premises prior to and after the event Providing coordination and support of facility operations Performing activities related to the processing and maintenance of activity registration and rental permits, including communication with customers over the phone, in person and via email Responding to questions, complaints and emergency situations, taking appropriate courses of action Ensuring timely completion of all paperwork and processes, facility scheduling, information development, and file maintenance Ensuring a safe and efficient environment by enforcing operating procedures Reporting inappropriate or unsafe practices Providing for maintenance needs, including compliance with health, safety and building codes Assisting in the set up and take down of equipment, tables and chairs, as needed Conducting light custodial work to ensure high standards of facility presentation, as needed Qualifications Knowledge of: Microsoft Office software including Word, Excel and Publisher Principles and processes for providing internal and external customer service including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction The structure and content of the English language including the meaning and spelling of words, rules of composition and grammar Ability to: Understand the implications of new information for both current and future problem solving and decision making Give appropriate attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate Maintain appropriate attention to detail based on the complexity of work performed Shift back and forth between two or more activities or sources of information, and to work efficiently and accurately on tasks with interruptions Convey written and/or non-written information effectively, comprehending and understanding documentation and verbal or visual communications Adapt communications and behavioral styles appropriately in response to individuals and situations Use logic and reasoning to identify strengths and weaknesses of alternative solutions Provide high level customer service to internal and external customers including during high stress situations; seek out ways to help people Determine causes of operating errors and decide what to do to resolve them Quickly search and find information from resource systems, manuals and other documents and accurately and concisely convey such information orally and in writing Read, comprehend and retain information Learn custom facility reservation software Speak clearly, concisely and audibly Establish and maintain cooperative and effective relationships with those contacted in the course of work CUSTOMER SERVICE SPECIALIST I Education : Satisfactory completion of high school or equivalent Experience : One year of customer service experience required CUSTOMER SERVICE SPECIALIST II Education : Satisfactory completion of high school or equivalent Experience : Two or more years of customer service experience required Other The ability to speak and understand Spanish is highly desirable, but not required. A California driver's license and a satisfactory driving record are conditions of initial and continued employment. Must be able to clear DOJ/FBI fingerprint clearance. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date. FOR MORE INFORMATION REGARDING THIS POSITION: Centre Concord: Dario Sanchez, Recreation Program Coordinator at 925-671-3498 or dario.sanchez@cityofconcord.org Senior Center: Devynn Darner, Recreation Program Coordinator at 925-671-3171 or devynn.darner@cityofconcord.org Willow Pass Community Center: Jorey Scott, Recreation Program Coordinator at 925-671-3179 or jorey.scott@cityofconcord.org This position is not eligible for benefits.
Mar 07, 2024
Part Time
Job Characteristics ***PART-TIME JOB OPPORTUNITY*** CUSTOMER SERVICE SPECIALIST I/II The City of Concord is accepting applications for part-time community center Customer Service Specialists to support the Recreation Services Department. This recruitment will be used to fill current vacancies at Willow Pass Community Center and Centre Concord, and also establish an eligiblity list to fill future positions as they become available. Salary is negotiable based on experience: Customer Service Specialist I: $17.65 - $19.67/hour with one year of customer service experience Customer Service Specialist II: $18.54 - $20.98/hour with two years of customer service experience Community Centers: Customer Service Specialists will primarily be assigned to one of the following community centers, but may do intermittent hours at the other community centers on an as needed basis. Centre Concord, located at 5298 Clayton Road is one of the largest rental facilities in the East Bay. Our ballroom offers adjustable lighting, a portable dance floor and expansive staging, allowing you to create just about any atmosphere you desire for up to 400 guests. For something smaller, there are classrooms and meeting spaces to accommodate conferences, trade shows, fundraisers, receptions, and other gatherings. All positions are part time, limited service, and applicants must be available to work 9:00 a.m. - 4:00 p.m., Monday through Friday, approximately 15-20 hours per week. The Concord Senior Center is an amazing place for seniors to come together and enjoy activities, classes, programs and sports leagues. After hours, it operates as the ideal space for special events, such as holiday parties, weddings and business meetings. The Senior Center is located at 2727 Parkside Circle. All positions are part time, limited service and applicants must be available to work between 8:30 a.m. - 4:30 p.m., Monday through Friday, approximately 15-20 hours per week. The Willow Pass Community Center is a versatile venue for special events like weddings, birthdays, anniversaries, and retreats. It's also the location for in-person registration for all the programs in the City of Concord. Willow Pass Park is the home of the Concord Softball League, payless batting cage, pickleball courts, tennis courts, and an adult fitness park. The Willow Pass Community Center is located at 2748 E. Olivera Road. All positions are part time, limited service and applicants must be available to works between 9 a.m. - 4 p.m., approximately 15-20 hours per week. What you will be doing: Customer Service Specialists serve as the first point of contact for customers using the facilities, including greeting customers, registration for classes and events and responding to inquiries and complaints. They are also responsible for monitoring the use and care of facilities, to include room set-up and breakdown as well as light custodial duties. The Customer Service Specialist I is distinguished from the II level in that it is the entry-level position in the series. The Customer Service Specialist II has learned to perform the duties of the Customer Service Specialist I with independence. All positions are part time, limited service and must be able to work either mornings, or mornings and afternoons, Monday through Friday. Hours and schedule may vary. SELECTION PROCESS Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org/jobs . As positions become available, qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications will be invited to interview. Successful candidates will be provided a conditional offer of employment and must clear DOJ/FBI livescan. Conviction History If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Examples of duties include, but are not limited to Serving as the front line customer service representative Opening and closing the community center Walking customers through the premises prior to and after the event Providing coordination and support of facility operations Performing activities related to the processing and maintenance of activity registration and rental permits, including communication with customers over the phone, in person and via email Responding to questions, complaints and emergency situations, taking appropriate courses of action Ensuring timely completion of all paperwork and processes, facility scheduling, information development, and file maintenance Ensuring a safe and efficient environment by enforcing operating procedures Reporting inappropriate or unsafe practices Providing for maintenance needs, including compliance with health, safety and building codes Assisting in the set up and take down of equipment, tables and chairs, as needed Conducting light custodial work to ensure high standards of facility presentation, as needed Qualifications Knowledge of: Microsoft Office software including Word, Excel and Publisher Principles and processes for providing internal and external customer service including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction The structure and content of the English language including the meaning and spelling of words, rules of composition and grammar Ability to: Understand the implications of new information for both current and future problem solving and decision making Give appropriate attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate Maintain appropriate attention to detail based on the complexity of work performed Shift back and forth between two or more activities or sources of information, and to work efficiently and accurately on tasks with interruptions Convey written and/or non-written information effectively, comprehending and understanding documentation and verbal or visual communications Adapt communications and behavioral styles appropriately in response to individuals and situations Use logic and reasoning to identify strengths and weaknesses of alternative solutions Provide high level customer service to internal and external customers including during high stress situations; seek out ways to help people Determine causes of operating errors and decide what to do to resolve them Quickly search and find information from resource systems, manuals and other documents and accurately and concisely convey such information orally and in writing Read, comprehend and retain information Learn custom facility reservation software Speak clearly, concisely and audibly Establish and maintain cooperative and effective relationships with those contacted in the course of work CUSTOMER SERVICE SPECIALIST I Education : Satisfactory completion of high school or equivalent Experience : One year of customer service experience required CUSTOMER SERVICE SPECIALIST II Education : Satisfactory completion of high school or equivalent Experience : Two or more years of customer service experience required Other The ability to speak and understand Spanish is highly desirable, but not required. A California driver's license and a satisfactory driving record are conditions of initial and continued employment. Must be able to clear DOJ/FBI fingerprint clearance. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date. FOR MORE INFORMATION REGARDING THIS POSITION: Centre Concord: Dario Sanchez, Recreation Program Coordinator at 925-671-3498 or dario.sanchez@cityofconcord.org Senior Center: Devynn Darner, Recreation Program Coordinator at 925-671-3171 or devynn.darner@cityofconcord.org Willow Pass Community Center: Jorey Scott, Recreation Program Coordinator at 925-671-3179 or jorey.scott@cityofconcord.org This position is not eligible for benefits.
All current City of Sarasota employees must apply to job postings on the internal career site. Come work at a place where employees of the City serve with Excellence and Pride! Department: Utilities Billing Office Employee Type: Regular Time Type: Full time Salary Range: $20.3740 - $25.4675 Hourly / $42,377.92 - $52,972.40 Annually Job Posting Period: April 24, 2024 - May 08, 2024 12:00 A.M. Job Description: Overview To provide quality customer service and a variety of routine/advanced, reporting and clerical/cashier duties relating to the collection and reconciliation of utility payments; the maintenance and adjustment of customer accounts and related records; reporting of delinquent customer accounts and the opening and closing of utility accounts. Essential Functions Answers customer inquiries over the counter and on the telephone. Investigates billing errors and resolves customer complaints relating to such errors. Assists customers to resolve minor problem accounts; makes routine adjustments to customer accounts as appropriate. Receives Utility Bill payments, negotiates partial payments amounts and delinquency payment extensions and monitors accounts with payment extensions. Maintains records of monies received and issues appropriate receipts. Sorts, reviews and balances receipts daily; prepares accurate detailed reports of collections. Maintains customer accounts and related records incidental to cashier operations. Balances cash and combined receipts for bank deposits. Deposits City monies collected in designated depositories. Adjusts utility bills for minor billing errors, leaks, pool fills, vacation garbage and other authorized, routine purposes. Maintains records and reports for accounts in a non-pay status and for meters to be disconnected. Opens new utility accounts and initiates new service; closes accounts when required. Initiates meter check reads and meter bench tests when required. Corrects routine errors in the customer master file database. Maintenance of daily-automated cash receipt functions related to: bank drafting, lockbox service and other electronic forms of payment. Assists in the training of Customer Service Representatives in the policies and procedures of the department. The intent of this class description is to provide a representative summary of the types of duties and responsibilities that will be required of classifications given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Incumbent may be required to perform job-related tasks other than those specifically presented in this job description. Minimum Qualifications High School Diploma or GED. Two years experience as a cashier or teller, or in accounting, bookkeeping, or accounts receivable work, preferably in a customer service environment. Job Based Competencies Ability to communicate effectively both orally and in writing as well as operate a personal computer is required. Knowledge of City and Public Works regulations, rules, procedures and functions relating to utility accounts and billing, including procedures for correcting routine billing errors. Proficiency in business communications to include: listen, exchange ideas, give and receive feedback, proper grammar usage, spelling, sentence construction, preparation of routine reports, forms and routine correspondence. Knowledge of basic accounting and bookkeeping procedures. Knowledge of methods of handling and accounting for money, recording payments and balancing a cash drawer. Knowledge of the geography of the City and adjacent areas. Ability to make computations and tabulations with speed and accuracy. Ability to operate a desktop computer and routine software programs, including routine Utility Billing system procedures. Ability to maintain clerical and accounting records and to prepare reports from such records. Ability to read and interpret maps. Ability to make minor decisions in accordance with City Ordinances, and established Utility Billing Office policies and procedures. Ability to exercise good judgment and courtesy when acting as a representative of the City. Ability to be bondable if required. Ability to establish and maintain effective working relationships within the Utility Billing Office, the Public Works Department, with other City offices, and with the public. Responsibility Under the direction of and responsible to the Department Head or designated representative. Usually no supervision exercised; occasionally may direct the work of one or a few clerical employees. Physical Requirements This is office work, requiring limited physical effort. Visual acuity is required for reviewing, checking, preparing and maintaining computer and manual files, as is manual dexterity to operate computers and other office equipment. Incumbent is required to have sufficient hearing ability to perceive information accurately at normal spoken word levels. Manual dexterity to operate computers and other office equipment is required. Public Contact Contacts are an essential component of this position. In addition to extensive contact on the telephone and in person with members of the public inquiring about utility bills and billing issues, the incumbent interacts daily with Utility Billing Office employees and with employees of other City departments. Retirement Benefit The City of Sarasota made the transition to become a Florida Retirement System (FRS) employer effective December 1, 2021. To learn more about what this benefit may mean for you, please visit MyFrs.com. Please note that if you are hired to work for the City of Sarasota as an FRS employer, you will be asked to complete a form to certify your FRS status, as there may be an impact to any FRS benefit you are already receiving. NOTE: The City of Sarasota is an Equal Employment Opportunity , Veteran, E-Verify and Drug Free Workplace employer. Click to view a copy of the City's Veterans Recruitment Plan . I f you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Jake Brown our ADA Coordinator. Jake can be reached via email at Jake.Brown@sarasotafl.gov or via phone at 941-263-6299. F or questions pertaining to general employment or job application status, please call 941-263-6476, or email HR@sarasotafl.gov
Apr 25, 2024
Full Time
All current City of Sarasota employees must apply to job postings on the internal career site. Come work at a place where employees of the City serve with Excellence and Pride! Department: Utilities Billing Office Employee Type: Regular Time Type: Full time Salary Range: $20.3740 - $25.4675 Hourly / $42,377.92 - $52,972.40 Annually Job Posting Period: April 24, 2024 - May 08, 2024 12:00 A.M. Job Description: Overview To provide quality customer service and a variety of routine/advanced, reporting and clerical/cashier duties relating to the collection and reconciliation of utility payments; the maintenance and adjustment of customer accounts and related records; reporting of delinquent customer accounts and the opening and closing of utility accounts. Essential Functions Answers customer inquiries over the counter and on the telephone. Investigates billing errors and resolves customer complaints relating to such errors. Assists customers to resolve minor problem accounts; makes routine adjustments to customer accounts as appropriate. Receives Utility Bill payments, negotiates partial payments amounts and delinquency payment extensions and monitors accounts with payment extensions. Maintains records of monies received and issues appropriate receipts. Sorts, reviews and balances receipts daily; prepares accurate detailed reports of collections. Maintains customer accounts and related records incidental to cashier operations. Balances cash and combined receipts for bank deposits. Deposits City monies collected in designated depositories. Adjusts utility bills for minor billing errors, leaks, pool fills, vacation garbage and other authorized, routine purposes. Maintains records and reports for accounts in a non-pay status and for meters to be disconnected. Opens new utility accounts and initiates new service; closes accounts when required. Initiates meter check reads and meter bench tests when required. Corrects routine errors in the customer master file database. Maintenance of daily-automated cash receipt functions related to: bank drafting, lockbox service and other electronic forms of payment. Assists in the training of Customer Service Representatives in the policies and procedures of the department. The intent of this class description is to provide a representative summary of the types of duties and responsibilities that will be required of classifications given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Incumbent may be required to perform job-related tasks other than those specifically presented in this job description. Minimum Qualifications High School Diploma or GED. Two years experience as a cashier or teller, or in accounting, bookkeeping, or accounts receivable work, preferably in a customer service environment. Job Based Competencies Ability to communicate effectively both orally and in writing as well as operate a personal computer is required. Knowledge of City and Public Works regulations, rules, procedures and functions relating to utility accounts and billing, including procedures for correcting routine billing errors. Proficiency in business communications to include: listen, exchange ideas, give and receive feedback, proper grammar usage, spelling, sentence construction, preparation of routine reports, forms and routine correspondence. Knowledge of basic accounting and bookkeeping procedures. Knowledge of methods of handling and accounting for money, recording payments and balancing a cash drawer. Knowledge of the geography of the City and adjacent areas. Ability to make computations and tabulations with speed and accuracy. Ability to operate a desktop computer and routine software programs, including routine Utility Billing system procedures. Ability to maintain clerical and accounting records and to prepare reports from such records. Ability to read and interpret maps. Ability to make minor decisions in accordance with City Ordinances, and established Utility Billing Office policies and procedures. Ability to exercise good judgment and courtesy when acting as a representative of the City. Ability to be bondable if required. Ability to establish and maintain effective working relationships within the Utility Billing Office, the Public Works Department, with other City offices, and with the public. Responsibility Under the direction of and responsible to the Department Head or designated representative. Usually no supervision exercised; occasionally may direct the work of one or a few clerical employees. Physical Requirements This is office work, requiring limited physical effort. Visual acuity is required for reviewing, checking, preparing and maintaining computer and manual files, as is manual dexterity to operate computers and other office equipment. Incumbent is required to have sufficient hearing ability to perceive information accurately at normal spoken word levels. Manual dexterity to operate computers and other office equipment is required. Public Contact Contacts are an essential component of this position. In addition to extensive contact on the telephone and in person with members of the public inquiring about utility bills and billing issues, the incumbent interacts daily with Utility Billing Office employees and with employees of other City departments. Retirement Benefit The City of Sarasota made the transition to become a Florida Retirement System (FRS) employer effective December 1, 2021. To learn more about what this benefit may mean for you, please visit MyFrs.com. Please note that if you are hired to work for the City of Sarasota as an FRS employer, you will be asked to complete a form to certify your FRS status, as there may be an impact to any FRS benefit you are already receiving. NOTE: The City of Sarasota is an Equal Employment Opportunity , Veteran, E-Verify and Drug Free Workplace employer. Click to view a copy of the City's Veterans Recruitment Plan . I f you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Jake Brown our ADA Coordinator. Jake can be reached via email at Jake.Brown@sarasotafl.gov or via phone at 941-263-6299. F or questions pertaining to general employment or job application status, please call 941-263-6476, or email HR@sarasotafl.gov
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in Human Resources, Business, Public Administration, or in a field related to the job, plus two (2) years of experience in a related field. Experience may substitute for the education up to the maximum of four (4) years. Licenses and Certifications Required: None. Notes to Applicants The Human Resources Department works to position the City of Austin as an employer of choice through balanced, efficient and collaborative strategic partnerships. We support and develop a high performing and diverse workforce that fosters a healthy, safe, respectful and productive work environment for employees and their families, City departments and the community. With oversight from the Municipal & Civil Service Manager, the Municipal Civil Service ( MCS ) Coordinator serves as a liaison between the MCS Commission and the City of Austin; is responsible for a coordinating the logistics of MCS Commission meetings; interprets the City Charter, MCS Rules, City of Austin Personnel Policies and Administrative Bulletins; meets with employees to communicate the MCS Appeal process, timelines, and deliverables; and delivers trainings to City Employees. This position will support Municipal Civil Service; however, the posting may be used to fill any future vacancy for either Municipal Civil Service or Public Safety Civil Service. When completing the City of Austin employment application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. And are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. Assessment : An assessment(s) may be administered as part of the interview process. Pay Range $28.04 - $34.34 Hours Monday to Friday: 8:00 a.m. to 5:00 p.m. Hours may vary due to operational needs - Some evenings and weekends may be required. The City of Austin supports a 50% hybrid schedule, after the completion of a successful initial probationary period. Job Close Date 05/13/2024 Type of Posting External Department Human Resources Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 5202 E. Ben White Blvd., Austin TX, 78741, Suite 500 Preferred Qualifications Preferred Experience: Experience with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint Experience tracking data, creating and managing databases Experience creating reports, presentations, meeting binders, and/or internal communications and memoranda Experience conducting workplace training Experience working with Boards and/or Commissions Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. When assigned to Public Safety Civil Service: Supports the Civil Service Commission and Civil Service Office: coordinates Commission meetings and disciplinary hearings; arranges locations and times; gathers and distributes documents and materials; prepares and posts agendas and notices; requests legal opinions; prepares subpoenas; tracks and acts on outstanding issues; and ensures adherence to governing doctrines. Provides accurate information on and/or interpretation of Chapter 143 of the Texas Local Government code, Civil Service Commission Rules & Procedures, Agreements between the City of Austin and the Austin Police Association, Austin Fire Department Collective Bargaining Agreements, and City of Austin Civil Service Personnel Policies and Procedures. Coordinates and administers aspects of the civil service promotional process for public safety departments. Works closely with the purchasing department and civil service administrator for issuance of bids for promotional exams and monitors contracts. Maintains and enters data for the Civil Service database and the Civil Service Office Intranet website. Coordinates the Assessment Center process by making the necessary accommodations; i.e. travel arrangements for the assessors; lodging, equipment, and meals. Responds to open records requests. Maintains Civil Service records compliant with the City’s records management system. When assigned to Municipal Civil Service: Coordinates Commission meetings and disciplinary hearings including all required preparations and documents. Provides accurate information on and/or interpretation of Texas Local Government code, Civil Service Commission Rules & Procedures, and civil service agreements with the City. Supports and assists with all processes required by the applicable civil service code. Coordinates and assists with all required legal documents and documentation. Assists with communication to internal and external stakeholders, including notices, memorandum, letters, and the intranet. Maintains and enters data in systems required for reporting and collecting performance data. Provides and supports all logistical requirements of the department. Responds to open records requests. Coordinates and administers aspects of the civil service promotional process. Facilitates the issuance of bids. Responsibilities - Supervisor and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of Civil Service processes. Knowledge of Federal, State and local laws and ordinances. Knowledge of city practice, policy and procedures. Skill in oral and written communication. Skill in handling conflict, hostile and/or uncertain situations. Skill in handling and prioritizing multiple tasks. Skill in the use of computers and related software applications. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to work with frequent interruptions and changes in priorities. Ability to provide the highest level of customer service. Ability to establish and maintain good working relationships with other City employees and the public. Ability to work in a team environment. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Civil Service Coordinator are: Graduation with a Bachelor’s degree from an accredited college or university with major course work in Human Resources, Business, Public Administration, or in a field related to the job, plus two (2) years of experience in a related field. Experience may substitute for the education up to the maximum of four (4) years. Do you meet these minimum qualifications? Yes No * Describe your proficiency with Microsoft Office Suite, specifically with Word, PowerPoint, and Outlook. (Open Ended Question) * Briefly describe your experience tracking data, creating and managing databases. If you do not have experience, please indicated N/A. (Open Ended Question) * How many years of experience do you have creating reports, presentations, meeting binders, and/or internal communications and memoranda? None Less than 1 year 1 to less than 2 years 2 to less than 3 years 3 to less than 4 years 4 or more years * Briefly describe your experience providing workplace training. (Open Ended Question) * What is your experience is working with Boards or Commissions? No experience Less than 1 year experience working with Boards and/or Commissions 1 to 2 years’ experience working with Boards and/or Commissions 2 to 3 years’ experience working with Boards and/or Commissions 3+ years’ experience working with Boards and/or Commissions * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No Optional & Required Documents Required Documents Optional Documents Resume
Apr 23, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in Human Resources, Business, Public Administration, or in a field related to the job, plus two (2) years of experience in a related field. Experience may substitute for the education up to the maximum of four (4) years. Licenses and Certifications Required: None. Notes to Applicants The Human Resources Department works to position the City of Austin as an employer of choice through balanced, efficient and collaborative strategic partnerships. We support and develop a high performing and diverse workforce that fosters a healthy, safe, respectful and productive work environment for employees and their families, City departments and the community. With oversight from the Municipal & Civil Service Manager, the Municipal Civil Service ( MCS ) Coordinator serves as a liaison between the MCS Commission and the City of Austin; is responsible for a coordinating the logistics of MCS Commission meetings; interprets the City Charter, MCS Rules, City of Austin Personnel Policies and Administrative Bulletins; meets with employees to communicate the MCS Appeal process, timelines, and deliverables; and delivers trainings to City Employees. This position will support Municipal Civil Service; however, the posting may be used to fill any future vacancy for either Municipal Civil Service or Public Safety Civil Service. When completing the City of Austin employment application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. And are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. Assessment : An assessment(s) may be administered as part of the interview process. Pay Range $28.04 - $34.34 Hours Monday to Friday: 8:00 a.m. to 5:00 p.m. Hours may vary due to operational needs - Some evenings and weekends may be required. The City of Austin supports a 50% hybrid schedule, after the completion of a successful initial probationary period. Job Close Date 05/13/2024 Type of Posting External Department Human Resources Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 5202 E. Ben White Blvd., Austin TX, 78741, Suite 500 Preferred Qualifications Preferred Experience: Experience with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint Experience tracking data, creating and managing databases Experience creating reports, presentations, meeting binders, and/or internal communications and memoranda Experience conducting workplace training Experience working with Boards and/or Commissions Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. When assigned to Public Safety Civil Service: Supports the Civil Service Commission and Civil Service Office: coordinates Commission meetings and disciplinary hearings; arranges locations and times; gathers and distributes documents and materials; prepares and posts agendas and notices; requests legal opinions; prepares subpoenas; tracks and acts on outstanding issues; and ensures adherence to governing doctrines. Provides accurate information on and/or interpretation of Chapter 143 of the Texas Local Government code, Civil Service Commission Rules & Procedures, Agreements between the City of Austin and the Austin Police Association, Austin Fire Department Collective Bargaining Agreements, and City of Austin Civil Service Personnel Policies and Procedures. Coordinates and administers aspects of the civil service promotional process for public safety departments. Works closely with the purchasing department and civil service administrator for issuance of bids for promotional exams and monitors contracts. Maintains and enters data for the Civil Service database and the Civil Service Office Intranet website. Coordinates the Assessment Center process by making the necessary accommodations; i.e. travel arrangements for the assessors; lodging, equipment, and meals. Responds to open records requests. Maintains Civil Service records compliant with the City’s records management system. When assigned to Municipal Civil Service: Coordinates Commission meetings and disciplinary hearings including all required preparations and documents. Provides accurate information on and/or interpretation of Texas Local Government code, Civil Service Commission Rules & Procedures, and civil service agreements with the City. Supports and assists with all processes required by the applicable civil service code. Coordinates and assists with all required legal documents and documentation. Assists with communication to internal and external stakeholders, including notices, memorandum, letters, and the intranet. Maintains and enters data in systems required for reporting and collecting performance data. Provides and supports all logistical requirements of the department. Responds to open records requests. Coordinates and administers aspects of the civil service promotional process. Facilitates the issuance of bids. Responsibilities - Supervisor and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of Civil Service processes. Knowledge of Federal, State and local laws and ordinances. Knowledge of city practice, policy and procedures. Skill in oral and written communication. Skill in handling conflict, hostile and/or uncertain situations. Skill in handling and prioritizing multiple tasks. Skill in the use of computers and related software applications. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to work with frequent interruptions and changes in priorities. Ability to provide the highest level of customer service. Ability to establish and maintain good working relationships with other City employees and the public. Ability to work in a team environment. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Civil Service Coordinator are: Graduation with a Bachelor’s degree from an accredited college or university with major course work in Human Resources, Business, Public Administration, or in a field related to the job, plus two (2) years of experience in a related field. Experience may substitute for the education up to the maximum of four (4) years. Do you meet these minimum qualifications? Yes No * Describe your proficiency with Microsoft Office Suite, specifically with Word, PowerPoint, and Outlook. (Open Ended Question) * Briefly describe your experience tracking data, creating and managing databases. If you do not have experience, please indicated N/A. (Open Ended Question) * How many years of experience do you have creating reports, presentations, meeting binders, and/or internal communications and memoranda? None Less than 1 year 1 to less than 2 years 2 to less than 3 years 3 to less than 4 years 4 or more years * Briefly describe your experience providing workplace training. (Open Ended Question) * What is your experience is working with Boards or Commissions? No experience Less than 1 year experience working with Boards and/or Commissions 1 to 2 years’ experience working with Boards and/or Commissions 2 to 3 years’ experience working with Boards and/or Commissions 3+ years’ experience working with Boards and/or Commissions * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No Optional & Required Documents Required Documents Optional Documents Resume
City of Concord, CA
Concord, California, United States
Job Characteristics ***OPEN & PROMOTIONAL JOB OPPORTUNITY** RECREATION PROGRAM COORDINAT OR The City of Concord is seeking a community oriented individual with a vision and passion for the recreation profession to fill a vacancy for a Recreation & Special Events Program Coordinator in the Recreation Services Department. The Recreation Services Department: The Recreation Services Department is responsible for the development, implementation, and delivery of recreation and leisure time activities within the City of Concord. In addition to traditional youth, adult and senior programs, the Department also operates Diablo Creek Golf Course, Camp Concord in Lake Tahoe, and schedules facility and picnic reservations. It also provides support to the Parks, Recreation & Open Space Commission, the Concord Pavilion Community Outreach Committee, and the Commission on Aging. The Recreation Services Department team consists of 14 full-time staff and approximately 125 part-time staff. What the position will be doing: The Recreation Program Coordinator will develop, organize and supervise recreational services and special events. The Recreation Program Coordinator is responsible for hiring, training, and scheduling part-time staff; preparing and maintaining program budgets; and creating, marketing, and implementing special events and programs. The position will also coordinate sponsorship programs and contract classes, and provide excellent and timely customer service to a diverse community. Work may include irregular hours during the evenings and on weekends and holidays to attend meetings, community functions, and special events; and to resolve problems/issues that may come up outside of normal business hours. We are looking for someone who: Is a creative and innovative self-starter, with a strong desire to learn and grow Is organized, with the ability to multi-task while meeting deadlines Is a solution-focused problem solver Is customer service oriented Possesses strong verbal and written communication skills Possesses knowledge in program budgeting Possesses recruiting, training, leading, and scheduling experience Possesses experience in marketing for programs and events Is willing and able to work nights and weekends, as needed, to support the department and programs Is someone who embraces, promotes, and is guided by the City's Mission, Vision and Values What we offer: The City of Concord offers the opportunity to take part in a collaborative and exciting work experience, where you can grow in your career while working alongside the Community to make Concord a city of the highest quality. The City is an employer that invests in its employees’ professional and personal development, values work-life balance, is dedicated to employee wellness and provides numerous benefit and retirement options, to include the following: Participation in CalPERS pension, tiered based on date of hire A variety of health care plans or a cash-in-lieu benefit of $200 if waiving coverage City-paid dental insurance; employee-paid vision insurance Vacation accruals starting at 10 days per year, 12 days sick leave per year, and 11 paid holidays per year Generous tuition reimbursement program 457 deferred compensation plan Flexible spending accounts (FSAs) for healthcare, dependent care and commuting costs Life and disability insurance A wellness program that offers yoga and fitness classes, annual health expos, health and nutrition education, as well as a variety of mental health resources *Salary may be negotiable within the advertised range. Benefits described herein do not represent a contract and may be changed without notice. Additional information is available at www.cityofconcord.org . SELECTION PROCESS 1. Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org/jobs . Only application materials submitted online during the filing period will be accepted. 2. All qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications for the position will be invited to participate in a panel interview. If you are selected to participate in the panel interview and are unavailable, we regret that we will not be able to reschedule you. 3. Candidates that pass the panel interview will be placed on the hiring list, based on rank, for further consideration to fill the current regular vacancy, as well as others occurring over the next 12 months. Conviction History: If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Helpful tips when applying: It is important to carefully read the complete job bulletin before submitting your application so you are aware of all requirements of both the position and the process. When preparing your application, consider reviewing the job announcement and classification specification so that you may emphasize work experience relevant to the position for which you are applying. Job duties should be an accurate reflection of the work you completed. Copying and pasting from your job description is not recommended as there may be duties listed that you did not perform. Answer all required supplemental questions completely and honestly. The information you put in the supplemental questionnaire must also be verified in your work history so if you say you have certain experience in the questionnaire, make sure we can see it listed in your job history as well so we know where you performed those functions and for how long. Carefully review your application prior to submittal to ensure its content is accurate and all required documents are attached, and submit it before the closing date. Examples of duties include, but are not limited to Plans, coordinates, and leads recreational activities such as adult sports, aquatics, camp concord, community events, summer camps, and youth sports and services.Oversees and assists with developing program schedules, obtaining facilities, and creating marketing tools to publicize events.Meets with community groups, activity participants, and other agencies to publicize and market events and activities.Conducts new hire interviews, provides input on work performance, resolves employee conflicts, provides on-the-job training, and coordinates employee workflow.Oversees scheduling of volunteer workers.Maintains program budgets and provides input on staffing and cost estimates.Makes recommendations on new programs and activities as well as changes to established activities and practices.Creates and implements marketing plans for events and programs, creates promotional materials.Attends meetings, answers/makes phone calls, operates office equipment, gives presentations and completes other clerical duties as needeOther duties as required. For the full job description for Recreation & Special Events Program Coordinator, please visit www.governmentjobs.com/careers/concord . Qualifications Knowledge • Administration and Management -- Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources. • Clerical -- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology. • Computers and Electronics -- Knowledge of computer hardware and software, including applications. • Customer and Personal Service -- Knowledge of principles and processes for providing (internal or external) customer services including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction. • Economics and Accounting -- Knowledge of economic and accounting principles and practices, and the analysis and reporting of financial data. • English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. • Sales and Marketing -- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, sales techniques, and sales control systems. Skills • Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making. • Active Listening -- Giving appropriate attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. • Attention to Detail -- Maintaining appropriate attention to detail based on the complexity of work performed. • Communication and Comprehension -- Conveying written and/or non-written information effectively; comprehending and understanding documentation and verbal or visual communications. • Complex Problem Solving -- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. • Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one. • Management of Financial Resources -- Determining how resources will be allocated to accomplish work getting done, and accounting for these expenditures. • Management of Personnel Resou rces -- Motivating, developing, and directing people as they work, identifying the best people for the job. • Monitoring -- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. • Operations Analysis -- Analyzing needs and product requirements to create a design. • Persuasion -- Persuading others to change their minds or behavior. • Quality Control Analysis -- Conducting tests and inspections of products, services, or processes to evaluate quality or performance. • Service Orientation -- Actively looking for ways to help people. • Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do. • Time Management -- Managing one's own time and the time of others. • Troubleshooting -- Determining causes of operating errors and deciding what to do about it. Abilities • Category Flexibility -- The ability to generate or use different sets of rules for combining or grouping things in different ways. • Deductive Reasoning -- The ability to apply general rules to specific problems to produce answers that make sense. • Fluency of Ideas -- The ability to come up with a number of ideas about a topic. • Inductive Reasoning -- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). • Information Ordering -- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). • Originality -- The ability to come up with original or novel ideas for a certain situation, or to develop creative ways to solve a problem. • Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. • Selective Attention -- The ability to concentrate on a task over a period of time without being distracted. • Time Sharing -- The ability to shift back and forth between two or more activities or sources of information. Education : Possession of a bachelor's degree in Recreation Administration or related curriculum is desirable. Experience : Prefer three-plus (3+) years in leading recreational activities Other A valid California driver's license and satisfactory driving record are conditions of initial and continued employment. Note : Incumbents assigned to the Aquatics program must possess WSI, Lifeguard, CPR and First Aid certificates at the time of hire and complete the AFO/CPO course work within the 6-month probationary period. The City of Concord takes pride in offering a generous benefits program that provides flexibility for the diverse and changing needs of our qualifying employees. For a complete overview, click here . Below is a brief listing of what the City offers: Dental & Vision Insurance Employee Assistance Program Health Insurance Holidays Life Insurance Pre-tax Savings Benefits Retiree Medical (3 levels based on date of hire) Retirement Program Short-term Disability*and Long-term Disability Social Security/Medicare Vacation & Sick Leave *Not available for sworn personnel. Closing Date/Time: 5/20/2024 11:59 PM Pacific
Apr 27, 2024
Full Time
Job Characteristics ***OPEN & PROMOTIONAL JOB OPPORTUNITY** RECREATION PROGRAM COORDINAT OR The City of Concord is seeking a community oriented individual with a vision and passion for the recreation profession to fill a vacancy for a Recreation & Special Events Program Coordinator in the Recreation Services Department. The Recreation Services Department: The Recreation Services Department is responsible for the development, implementation, and delivery of recreation and leisure time activities within the City of Concord. In addition to traditional youth, adult and senior programs, the Department also operates Diablo Creek Golf Course, Camp Concord in Lake Tahoe, and schedules facility and picnic reservations. It also provides support to the Parks, Recreation & Open Space Commission, the Concord Pavilion Community Outreach Committee, and the Commission on Aging. The Recreation Services Department team consists of 14 full-time staff and approximately 125 part-time staff. What the position will be doing: The Recreation Program Coordinator will develop, organize and supervise recreational services and special events. The Recreation Program Coordinator is responsible for hiring, training, and scheduling part-time staff; preparing and maintaining program budgets; and creating, marketing, and implementing special events and programs. The position will also coordinate sponsorship programs and contract classes, and provide excellent and timely customer service to a diverse community. Work may include irregular hours during the evenings and on weekends and holidays to attend meetings, community functions, and special events; and to resolve problems/issues that may come up outside of normal business hours. We are looking for someone who: Is a creative and innovative self-starter, with a strong desire to learn and grow Is organized, with the ability to multi-task while meeting deadlines Is a solution-focused problem solver Is customer service oriented Possesses strong verbal and written communication skills Possesses knowledge in program budgeting Possesses recruiting, training, leading, and scheduling experience Possesses experience in marketing for programs and events Is willing and able to work nights and weekends, as needed, to support the department and programs Is someone who embraces, promotes, and is guided by the City's Mission, Vision and Values What we offer: The City of Concord offers the opportunity to take part in a collaborative and exciting work experience, where you can grow in your career while working alongside the Community to make Concord a city of the highest quality. The City is an employer that invests in its employees’ professional and personal development, values work-life balance, is dedicated to employee wellness and provides numerous benefit and retirement options, to include the following: Participation in CalPERS pension, tiered based on date of hire A variety of health care plans or a cash-in-lieu benefit of $200 if waiving coverage City-paid dental insurance; employee-paid vision insurance Vacation accruals starting at 10 days per year, 12 days sick leave per year, and 11 paid holidays per year Generous tuition reimbursement program 457 deferred compensation plan Flexible spending accounts (FSAs) for healthcare, dependent care and commuting costs Life and disability insurance A wellness program that offers yoga and fitness classes, annual health expos, health and nutrition education, as well as a variety of mental health resources *Salary may be negotiable within the advertised range. Benefits described herein do not represent a contract and may be changed without notice. Additional information is available at www.cityofconcord.org . SELECTION PROCESS 1. Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org/jobs . Only application materials submitted online during the filing period will be accepted. 2. All qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications for the position will be invited to participate in a panel interview. If you are selected to participate in the panel interview and are unavailable, we regret that we will not be able to reschedule you. 3. Candidates that pass the panel interview will be placed on the hiring list, based on rank, for further consideration to fill the current regular vacancy, as well as others occurring over the next 12 months. Conviction History: If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Helpful tips when applying: It is important to carefully read the complete job bulletin before submitting your application so you are aware of all requirements of both the position and the process. When preparing your application, consider reviewing the job announcement and classification specification so that you may emphasize work experience relevant to the position for which you are applying. Job duties should be an accurate reflection of the work you completed. Copying and pasting from your job description is not recommended as there may be duties listed that you did not perform. Answer all required supplemental questions completely and honestly. The information you put in the supplemental questionnaire must also be verified in your work history so if you say you have certain experience in the questionnaire, make sure we can see it listed in your job history as well so we know where you performed those functions and for how long. Carefully review your application prior to submittal to ensure its content is accurate and all required documents are attached, and submit it before the closing date. Examples of duties include, but are not limited to Plans, coordinates, and leads recreational activities such as adult sports, aquatics, camp concord, community events, summer camps, and youth sports and services.Oversees and assists with developing program schedules, obtaining facilities, and creating marketing tools to publicize events.Meets with community groups, activity participants, and other agencies to publicize and market events and activities.Conducts new hire interviews, provides input on work performance, resolves employee conflicts, provides on-the-job training, and coordinates employee workflow.Oversees scheduling of volunteer workers.Maintains program budgets and provides input on staffing and cost estimates.Makes recommendations on new programs and activities as well as changes to established activities and practices.Creates and implements marketing plans for events and programs, creates promotional materials.Attends meetings, answers/makes phone calls, operates office equipment, gives presentations and completes other clerical duties as needeOther duties as required. For the full job description for Recreation & Special Events Program Coordinator, please visit www.governmentjobs.com/careers/concord . Qualifications Knowledge • Administration and Management -- Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources. • Clerical -- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology. • Computers and Electronics -- Knowledge of computer hardware and software, including applications. • Customer and Personal Service -- Knowledge of principles and processes for providing (internal or external) customer services including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction. • Economics and Accounting -- Knowledge of economic and accounting principles and practices, and the analysis and reporting of financial data. • English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. • Sales and Marketing -- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, sales techniques, and sales control systems. Skills • Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making. • Active Listening -- Giving appropriate attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. • Attention to Detail -- Maintaining appropriate attention to detail based on the complexity of work performed. • Communication and Comprehension -- Conveying written and/or non-written information effectively; comprehending and understanding documentation and verbal or visual communications. • Complex Problem Solving -- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. • Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one. • Management of Financial Resources -- Determining how resources will be allocated to accomplish work getting done, and accounting for these expenditures. • Management of Personnel Resou rces -- Motivating, developing, and directing people as they work, identifying the best people for the job. • Monitoring -- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. • Operations Analysis -- Analyzing needs and product requirements to create a design. • Persuasion -- Persuading others to change their minds or behavior. • Quality Control Analysis -- Conducting tests and inspections of products, services, or processes to evaluate quality or performance. • Service Orientation -- Actively looking for ways to help people. • Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do. • Time Management -- Managing one's own time and the time of others. • Troubleshooting -- Determining causes of operating errors and deciding what to do about it. Abilities • Category Flexibility -- The ability to generate or use different sets of rules for combining or grouping things in different ways. • Deductive Reasoning -- The ability to apply general rules to specific problems to produce answers that make sense. • Fluency of Ideas -- The ability to come up with a number of ideas about a topic. • Inductive Reasoning -- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). • Information Ordering -- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). • Originality -- The ability to come up with original or novel ideas for a certain situation, or to develop creative ways to solve a problem. • Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. • Selective Attention -- The ability to concentrate on a task over a period of time without being distracted. • Time Sharing -- The ability to shift back and forth between two or more activities or sources of information. Education : Possession of a bachelor's degree in Recreation Administration or related curriculum is desirable. Experience : Prefer three-plus (3+) years in leading recreational activities Other A valid California driver's license and satisfactory driving record are conditions of initial and continued employment. Note : Incumbents assigned to the Aquatics program must possess WSI, Lifeguard, CPR and First Aid certificates at the time of hire and complete the AFO/CPO course work within the 6-month probationary period. The City of Concord takes pride in offering a generous benefits program that provides flexibility for the diverse and changing needs of our qualifying employees. For a complete overview, click here . Below is a brief listing of what the City offers: Dental & Vision Insurance Employee Assistance Program Health Insurance Holidays Life Insurance Pre-tax Savings Benefits Retiree Medical (3 levels based on date of hire) Retirement Program Short-term Disability*and Long-term Disability Social Security/Medicare Vacation & Sick Leave *Not available for sworn personnel. Closing Date/Time: 5/20/2024 11:59 PM Pacific
City of Concord, CA
Concord, California, United States
Job Characteristics ***PART-TIME JOB OPPORTUNITY*** FOOD SERVICE - MULTIPLE POSITIONS CAMP CONCORD (SEASONAL) The City of Concord's Recreation Department is seeking people to work for the CIty's Camp Concord Program. Salary is negotiable based on experience. Hospitality Specialist: $62.65 - $69.15 a day plus room and board with no experience Prep Cook: $70.89 - $80.20 a day plus room and board, with minimum six months experience Cook: $119.04- $131.40 a day plus room and board, with minimum one year experience Food Service Coordinator: $144.79 - $151.55 a day plus room and board, with food management experience Camp Concord: It took at least 40 civic groups, private businesses, schools and individuals to establish our Camp. Camp Concord is nestled high in the Sierra Nevada Mountains, between the majestic shores of South Lake Tahoe and the calming beauty of Fallen Leaf Lake. Camp Concord is dedicated to the philosophy that its buildings, programs and participants will be compatible with the surrounding environment. Camp will ensure that all elements of Camp Concord remain in harmony with the environment by maintaining a minimal impact and working toward a waste free environment. Camp Concord has a variety of programming and activities including family camps, youth camps, mother and son camps, adults over 50 camps, group rentals, and special events. For more information visit www.cityofconcord.org/campconcord. The 2024 Season runs from June 5 - August 4, 2024. Off season work from August 5 -October 1, 2024 is also available for select positions. What you will be doing: These positions play a key role in the development and delivery of quality, nutritious meals within budget. Approximately 150-400 meals are served to camp participants and staff three times a day, with meal numbers changing daily. This also includes several off-site meals per week. On camp meals are primarily served cafeteria style. The Food Service Coordinator directs the overall food service operation of Camp Concord including purchasing, preparation, nutrition, service, sanitation, security, personnel management, customer service, and record keeping. The Coordinator directly oversees kitchen staff, creates a positive working environment, and ensures that meals are of quality and on time. The Cooks and Prep Cooks assist the Food Service Coordinator in preparing meals and in maintaining the cleanliness and sanitation of the kitchen and dishwashing area. Cooks are differentiated from Prep Cooks by their level of experience and ability to work independently. The Hospitality Specialist assists the Food Service Team in preparing the dining hall for meals and activities as well setting up, serving, and cleaning up all meals both on and off site. They may also provide assistance in other areas on an as needed basis. All positions are part time, limited service, and m ust be able to work 5-6 days a week. Shifts are based on meal times and special events so hours may vary as needed. Attendance at weekly in-service trainings is also required. We are looking for someone who: Can work the entire season Can live on site at Camp Concord in South Lake Tahoe Can participate in a mandatory, paid staff orientation training June 5 Can produce high quality meals for large groups of camp participants and staff Possesses excellent hospitality, customer service and communication skills Is a team player, but also works well independently Is detail oriented and has excellent time management Is flexible, yet dependable Has previous food service management and staff management experience (Food Service Coordinator position only) SELECTION PROCESS Submit a completed City of Concord application and the required supplemental question responses, online at www.cityofconcord.org/jobs . Please attach copies of relevant certificates to your application.All qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications for the position will be invited to interview.Successful candidates will be provided a conditional offer of employment and must clear TB testing and fingerprint check (see below for more information). Conviction History: If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Examples of duties include, but are not limited to Prepare raw fruits and vegetables for cooking and consumption. Participate in the preparation of fruits, vegetables, salads, sandwiches and other food items. Set up and stock work areas with all necessary ingredients and equipment. Set up food on serving counters/steam tables and serve meals or meal components. Measure and mix dry and liquid ingredients according to recipe instructions. Load food into containers for transport. Wash, sanitize and store pots, pans, tableware and other kitchen utensils. Stores food and supplies as prescribed. Participate in inventories. Clean serving counters, tables, food containers and other equipment and facilities. Make sure the work area complies with State Sanitation Guidelines requirements. Operate kitchen equipment such as electric mixers, slicer, choppers, dish washing machine, stoves, ovens, and other commercial kitchen equipment. Lift and carry boxes, pots and pans containing food. Other duties as assigned. In addition to the duties above, the Food Service Coordinator will also: Plan, organize, and facilitate food service scheduling, purchasing, menus, on & off-site meals, and other camp related events responsibilities and activities. Work with Program Coordinator to produce work schedules and ensure adequate staffing. Monitor employee performance and training. Manage food and equipment inventory; place all food orders, track inventory, and manage approved budget. Provide lead supervision and support Camp Cooks, Prep Cooks and Dining Aides while developing and maintaining a positive work environment and cohesive staff team. Provide ongoing training as needed. Inspect equipment and ensure equipment is repaired as necessary. Routinely evaluate Food Service operations and Staff performance to ensure all food service standards are being met. Review camp evaluations on a daily basis and adjust food services operations and menus as needed to meet Camp customer satisfaction standards. Qualifications Knowledge of: Proper sanitation practices and procedures. Measurements, weights, and service size portions. Methods of food preparation. Standard kitchen equipment and utensils. Basic methods used in cleaning and sanitizing equipment and facilities. Basic recordkeeping techniques. Ability to: Operate kitchen equipment such as electric mixers, slicers, choppers, dish washing machines, stoves, ovens and other commercial kitchen equipment. Measure and mix liquid and dry ingredients according to recipe and instructions. Ability to lift, push, pull, climb, balance, reach, seize, and hold traditional industrial kitchen equipment and food. Follow oral and written instructions. Prepare raw fruits and vegetables for cooking and consumption by peeling, scraping and chopping using small hand tools. Show a high level of care and thoroughness in handling the details of the job. Establish and maintain effective working relationships with co-workers, students and others. Maintain good personal hygiene. Maintain composure in the face of high workload, competing or conflicting demands, ambiguous assignments, interruptions and distractions. Adapt well to changes in assignments and priorities. Understand and interpret written materials. Correctly performs the mathematical operations of the job. HOSPITALITY SPECIALIST Education: Some high school or equivalent. Experience: No experience required. Certification: Must successfully complete American Red Cross Standard First Aid and CPR/AED and Food Handling training at time of hire, if not already certified. PREP COOK Education: Some high school or equivalent. Experience: Six months experience cooking and preparing food for large groups is required. Experience working with different age groups and/or previous camp experience is highly desirable. Certification: Must successfully complete American Red Cross Standard First Aid and CPR/AED and Food Handling training at time of hire, if not already certified. COOK Education: High school diploma or equivalent. Experience: One year experience cooking and preparing food for large groups is required. Experience working with different age groups and/or previous camp experience is highly desirable. Certification: Valid/current food handling certification required. Must successfully complete American Red Cross Standard First Aid and CPR/AED and Food Handling training at time of hire, if not already certified. FOOD SERVICE COORDINATOR Education: High school diploma or equivalent. Experience: Three years experience cooking and preparing food for large groups as well as food service management experience including placing food orders, purchasing and receiving, budgeting, and supervising others in a kitchen is required. Certification: Valid/current food handling certification required. Food Protection Manager Certification is highly desirable. Must successfully complete American Red Cross Standard First Aid and CPR/AED and Food Handling training at time of hire, if not already certified. Other A valid California Drivers License and satisfactory driving history is a condition of initial and continued employment for select positions. Must be able to pass TB testing and fingerprint check. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org . FOR MORE INFORMATION REGARDING THIS POSITION OR THE CAMP CONCORD PROGRAM: Matthew Fragoso, Camp Director at 925-671-3006 or matthew.fragoso@cityofconcord.org This position is not eligible for benefits. Closing Date/Time: Continuous
Mar 07, 2024
Part Time
Job Characteristics ***PART-TIME JOB OPPORTUNITY*** FOOD SERVICE - MULTIPLE POSITIONS CAMP CONCORD (SEASONAL) The City of Concord's Recreation Department is seeking people to work for the CIty's Camp Concord Program. Salary is negotiable based on experience. Hospitality Specialist: $62.65 - $69.15 a day plus room and board with no experience Prep Cook: $70.89 - $80.20 a day plus room and board, with minimum six months experience Cook: $119.04- $131.40 a day plus room and board, with minimum one year experience Food Service Coordinator: $144.79 - $151.55 a day plus room and board, with food management experience Camp Concord: It took at least 40 civic groups, private businesses, schools and individuals to establish our Camp. Camp Concord is nestled high in the Sierra Nevada Mountains, between the majestic shores of South Lake Tahoe and the calming beauty of Fallen Leaf Lake. Camp Concord is dedicated to the philosophy that its buildings, programs and participants will be compatible with the surrounding environment. Camp will ensure that all elements of Camp Concord remain in harmony with the environment by maintaining a minimal impact and working toward a waste free environment. Camp Concord has a variety of programming and activities including family camps, youth camps, mother and son camps, adults over 50 camps, group rentals, and special events. For more information visit www.cityofconcord.org/campconcord. The 2024 Season runs from June 5 - August 4, 2024. Off season work from August 5 -October 1, 2024 is also available for select positions. What you will be doing: These positions play a key role in the development and delivery of quality, nutritious meals within budget. Approximately 150-400 meals are served to camp participants and staff three times a day, with meal numbers changing daily. This also includes several off-site meals per week. On camp meals are primarily served cafeteria style. The Food Service Coordinator directs the overall food service operation of Camp Concord including purchasing, preparation, nutrition, service, sanitation, security, personnel management, customer service, and record keeping. The Coordinator directly oversees kitchen staff, creates a positive working environment, and ensures that meals are of quality and on time. The Cooks and Prep Cooks assist the Food Service Coordinator in preparing meals and in maintaining the cleanliness and sanitation of the kitchen and dishwashing area. Cooks are differentiated from Prep Cooks by their level of experience and ability to work independently. The Hospitality Specialist assists the Food Service Team in preparing the dining hall for meals and activities as well setting up, serving, and cleaning up all meals both on and off site. They may also provide assistance in other areas on an as needed basis. All positions are part time, limited service, and m ust be able to work 5-6 days a week. Shifts are based on meal times and special events so hours may vary as needed. Attendance at weekly in-service trainings is also required. We are looking for someone who: Can work the entire season Can live on site at Camp Concord in South Lake Tahoe Can participate in a mandatory, paid staff orientation training June 5 Can produce high quality meals for large groups of camp participants and staff Possesses excellent hospitality, customer service and communication skills Is a team player, but also works well independently Is detail oriented and has excellent time management Is flexible, yet dependable Has previous food service management and staff management experience (Food Service Coordinator position only) SELECTION PROCESS Submit a completed City of Concord application and the required supplemental question responses, online at www.cityofconcord.org/jobs . Please attach copies of relevant certificates to your application.All qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications for the position will be invited to interview.Successful candidates will be provided a conditional offer of employment and must clear TB testing and fingerprint check (see below for more information). Conviction History: If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Examples of duties include, but are not limited to Prepare raw fruits and vegetables for cooking and consumption. Participate in the preparation of fruits, vegetables, salads, sandwiches and other food items. Set up and stock work areas with all necessary ingredients and equipment. Set up food on serving counters/steam tables and serve meals or meal components. Measure and mix dry and liquid ingredients according to recipe instructions. Load food into containers for transport. Wash, sanitize and store pots, pans, tableware and other kitchen utensils. Stores food and supplies as prescribed. Participate in inventories. Clean serving counters, tables, food containers and other equipment and facilities. Make sure the work area complies with State Sanitation Guidelines requirements. Operate kitchen equipment such as electric mixers, slicer, choppers, dish washing machine, stoves, ovens, and other commercial kitchen equipment. Lift and carry boxes, pots and pans containing food. Other duties as assigned. In addition to the duties above, the Food Service Coordinator will also: Plan, organize, and facilitate food service scheduling, purchasing, menus, on & off-site meals, and other camp related events responsibilities and activities. Work with Program Coordinator to produce work schedules and ensure adequate staffing. Monitor employee performance and training. Manage food and equipment inventory; place all food orders, track inventory, and manage approved budget. Provide lead supervision and support Camp Cooks, Prep Cooks and Dining Aides while developing and maintaining a positive work environment and cohesive staff team. Provide ongoing training as needed. Inspect equipment and ensure equipment is repaired as necessary. Routinely evaluate Food Service operations and Staff performance to ensure all food service standards are being met. Review camp evaluations on a daily basis and adjust food services operations and menus as needed to meet Camp customer satisfaction standards. Qualifications Knowledge of: Proper sanitation practices and procedures. Measurements, weights, and service size portions. Methods of food preparation. Standard kitchen equipment and utensils. Basic methods used in cleaning and sanitizing equipment and facilities. Basic recordkeeping techniques. Ability to: Operate kitchen equipment such as electric mixers, slicers, choppers, dish washing machines, stoves, ovens and other commercial kitchen equipment. Measure and mix liquid and dry ingredients according to recipe and instructions. Ability to lift, push, pull, climb, balance, reach, seize, and hold traditional industrial kitchen equipment and food. Follow oral and written instructions. Prepare raw fruits and vegetables for cooking and consumption by peeling, scraping and chopping using small hand tools. Show a high level of care and thoroughness in handling the details of the job. Establish and maintain effective working relationships with co-workers, students and others. Maintain good personal hygiene. Maintain composure in the face of high workload, competing or conflicting demands, ambiguous assignments, interruptions and distractions. Adapt well to changes in assignments and priorities. Understand and interpret written materials. Correctly performs the mathematical operations of the job. HOSPITALITY SPECIALIST Education: Some high school or equivalent. Experience: No experience required. Certification: Must successfully complete American Red Cross Standard First Aid and CPR/AED and Food Handling training at time of hire, if not already certified. PREP COOK Education: Some high school or equivalent. Experience: Six months experience cooking and preparing food for large groups is required. Experience working with different age groups and/or previous camp experience is highly desirable. Certification: Must successfully complete American Red Cross Standard First Aid and CPR/AED and Food Handling training at time of hire, if not already certified. COOK Education: High school diploma or equivalent. Experience: One year experience cooking and preparing food for large groups is required. Experience working with different age groups and/or previous camp experience is highly desirable. Certification: Valid/current food handling certification required. Must successfully complete American Red Cross Standard First Aid and CPR/AED and Food Handling training at time of hire, if not already certified. FOOD SERVICE COORDINATOR Education: High school diploma or equivalent. Experience: Three years experience cooking and preparing food for large groups as well as food service management experience including placing food orders, purchasing and receiving, budgeting, and supervising others in a kitchen is required. Certification: Valid/current food handling certification required. Food Protection Manager Certification is highly desirable. Must successfully complete American Red Cross Standard First Aid and CPR/AED and Food Handling training at time of hire, if not already certified. Other A valid California Drivers License and satisfactory driving history is a condition of initial and continued employment for select positions. Must be able to pass TB testing and fingerprint check. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org . FOR MORE INFORMATION REGARDING THIS POSITION OR THE CAMP CONCORD PROGRAM: Matthew Fragoso, Camp Director at 925-671-3006 or matthew.fragoso@cityofconcord.org This position is not eligible for benefits. Closing Date/Time: Continuous
CITY OF ATLANTA, GA
Atlanta, Georgia, United States
General Description and Classification Standards First point of contact with the public and serve liaisons between the public and all aspects of the permitting process across all offices within the City of Atlanta. Work to proactively resolve issues through reports, and work in real-time to resolve issues via inbound calls, emails, and face-to-face interactions. The incumbent must provide exceptional customer service on behalf of the City of Atlanta. The ideal candidate provides best-in-class customer service to all customers (internal and external) who either call or enter the office; approach customers courteously, conversationally, and immediately - with a smile. The candidate must be able to quickly assess and identify the needs of the customer through probing and listening - eventually suggesting and providing general direction and assistance to the public. Must be a curious and intentional learner; one who is willing to go the extra mile to assist customers. This is a public-facing opportunity that ensures our department standards are maintained through consistent efforts. This position advises upper-level management of any process and procedure inconsistencies. While in this role, a large degree of professionalism and problem-solving skills is expected. The candidate must be able to work in a team-centered environment yet can function independently. This person will also serve as a member of the Development Services Team and work to maneuver customers who are experiencing lags in the permitting process. Incumbents must be versed in reading and understanding the associated reports and can communicate across departmental lines to move stagnant permits to the point of issuance. The incumbent must ensure that best-in-class customer service is provided to both internal and external customers and embrace, support, and promote the City’s core values, beliefs, and culture. Supervision Received Works under general supervision reporting directly to the Building & Development Manager. Essential Duties & Responsibilities Establish and maintain positive and professional relationships with customers, assigned staff, and co-workers. Maintain professionalism, and composure, and demonstrate tact, patience, and courtesy always. Greets customers in a friendly, kind, and helpful manner. Process intake and issuance of all types of building permit applications. This function requires the candidate to have the ability to read and understand civil and architectural plans. Promptly answer phone calls, emails, and other correspondence within the Office of Buildings and accurately direct guests to appropriate personnel or Work Stream Provide a variety of administrative and customer service activities to assist any customer visiting the Office of Buildings. Assist with customers who are seeking information or requesting copies of documents retained by the Office of Buildings through the Records Retention process. Receive, respond, and provide the outcome to complaints from customers. Interview citizens either by phone or in person to determine the details of the inquiry or problem. Advise departmental personnel, citizens, and others on the status of permit applications that are pending and make referrals to other agencies as appropriate. Demonstrate excellent customer service, organizational, and communication skills. Provide proactive support to a variety of internal and external customers concerning a broad base of City issues relating to permitting/zoning, projects, services, and customer concerns. Enter, and update data into the computer system (Accela). Review daily updates concerning new City activities/events/ordinances/legislation. Ensures all inquiries from the mail, walk-in, and telephone receive prompt and courteous responses. Escalate problems as necessary to ensure resolution; follow up on open tickets and request for final resolution. Taking ownership of the entire permitting process; Attending to all permit-related customer service inquiries; Moving Stagnant Permits; Educating customers on the permitting process; Resolving issues without escalation; Walking customers through the electronic submittal process when necessary; Communicating issues that require escalation through the proper chain of command; Registering and updating contact information for applicants and professionals; Proactively updating customers on their status through the longer processes. Knowledge, Skills & Abilities Communicate effectively using various methods of communication and platforms. Work effectively and efficiently under stress and difficult customers. Works collaboratively with team members to resolve customer challenges. Ability to use independent judgment and make sound decisions. Ability to use specialized office data systems, all social media platforms, and standard office software. Ability to establish and maintain effective working relationships with fellow employees, other officials, representatives of other government agencies, developers, and the customer. Ability to provide information and answer questions pertaining to the City’s building permit procedures in a tactful and courteous manner to the customer. Ability to gather relevant information to solve customers’ questions and problems. MINIMUM REQUIREMENTS • High School Diploma or GED • Must have at least 4 years of customer service experience; Higher education, such as an associate or bachelor’s degree, vocational training, or equivalent may substitute for the required customer service experience. • A minimum of at least one year as a permit technician in the public sector or third-party private sector equivalent. SPECIAL REQUIREMENTS: • Must be eligible to become a notary public and obtain notary credentials within six (6) months of • Ability to type 35wpm. • Must have ICC Permit Technician Certification to be considered for this position. Must obtain Development Services Coordinator Certification within three (3) months of employment. PREFERRED REQUIREMENTS: • A minimum of at least three years experience as a permit technician in the public sector or third-party private sector equivalent. • 2-year degree in a construction-related field. Five years of customer service experience in the public sector or related third-party private equivalent Licensures and Certifications Must have ICC Permit Technician Certification at time of hire. Must obtain Development Services Coordinator Certification within three (3) months of employment. Closing Date/Time: 2024-05-08
Apr 24, 2024
Full Time
General Description and Classification Standards First point of contact with the public and serve liaisons between the public and all aspects of the permitting process across all offices within the City of Atlanta. Work to proactively resolve issues through reports, and work in real-time to resolve issues via inbound calls, emails, and face-to-face interactions. The incumbent must provide exceptional customer service on behalf of the City of Atlanta. The ideal candidate provides best-in-class customer service to all customers (internal and external) who either call or enter the office; approach customers courteously, conversationally, and immediately - with a smile. The candidate must be able to quickly assess and identify the needs of the customer through probing and listening - eventually suggesting and providing general direction and assistance to the public. Must be a curious and intentional learner; one who is willing to go the extra mile to assist customers. This is a public-facing opportunity that ensures our department standards are maintained through consistent efforts. This position advises upper-level management of any process and procedure inconsistencies. While in this role, a large degree of professionalism and problem-solving skills is expected. The candidate must be able to work in a team-centered environment yet can function independently. This person will also serve as a member of the Development Services Team and work to maneuver customers who are experiencing lags in the permitting process. Incumbents must be versed in reading and understanding the associated reports and can communicate across departmental lines to move stagnant permits to the point of issuance. The incumbent must ensure that best-in-class customer service is provided to both internal and external customers and embrace, support, and promote the City’s core values, beliefs, and culture. Supervision Received Works under general supervision reporting directly to the Building & Development Manager. Essential Duties & Responsibilities Establish and maintain positive and professional relationships with customers, assigned staff, and co-workers. Maintain professionalism, and composure, and demonstrate tact, patience, and courtesy always. Greets customers in a friendly, kind, and helpful manner. Process intake and issuance of all types of building permit applications. This function requires the candidate to have the ability to read and understand civil and architectural plans. Promptly answer phone calls, emails, and other correspondence within the Office of Buildings and accurately direct guests to appropriate personnel or Work Stream Provide a variety of administrative and customer service activities to assist any customer visiting the Office of Buildings. Assist with customers who are seeking information or requesting copies of documents retained by the Office of Buildings through the Records Retention process. Receive, respond, and provide the outcome to complaints from customers. Interview citizens either by phone or in person to determine the details of the inquiry or problem. Advise departmental personnel, citizens, and others on the status of permit applications that are pending and make referrals to other agencies as appropriate. Demonstrate excellent customer service, organizational, and communication skills. Provide proactive support to a variety of internal and external customers concerning a broad base of City issues relating to permitting/zoning, projects, services, and customer concerns. Enter, and update data into the computer system (Accela). Review daily updates concerning new City activities/events/ordinances/legislation. Ensures all inquiries from the mail, walk-in, and telephone receive prompt and courteous responses. Escalate problems as necessary to ensure resolution; follow up on open tickets and request for final resolution. Taking ownership of the entire permitting process; Attending to all permit-related customer service inquiries; Moving Stagnant Permits; Educating customers on the permitting process; Resolving issues without escalation; Walking customers through the electronic submittal process when necessary; Communicating issues that require escalation through the proper chain of command; Registering and updating contact information for applicants and professionals; Proactively updating customers on their status through the longer processes. Knowledge, Skills & Abilities Communicate effectively using various methods of communication and platforms. Work effectively and efficiently under stress and difficult customers. Works collaboratively with team members to resolve customer challenges. Ability to use independent judgment and make sound decisions. Ability to use specialized office data systems, all social media platforms, and standard office software. Ability to establish and maintain effective working relationships with fellow employees, other officials, representatives of other government agencies, developers, and the customer. Ability to provide information and answer questions pertaining to the City’s building permit procedures in a tactful and courteous manner to the customer. Ability to gather relevant information to solve customers’ questions and problems. MINIMUM REQUIREMENTS • High School Diploma or GED • Must have at least 4 years of customer service experience; Higher education, such as an associate or bachelor’s degree, vocational training, or equivalent may substitute for the required customer service experience. • A minimum of at least one year as a permit technician in the public sector or third-party private sector equivalent. SPECIAL REQUIREMENTS: • Must be eligible to become a notary public and obtain notary credentials within six (6) months of • Ability to type 35wpm. • Must have ICC Permit Technician Certification to be considered for this position. Must obtain Development Services Coordinator Certification within three (3) months of employment. PREFERRED REQUIREMENTS: • A minimum of at least three years experience as a permit technician in the public sector or third-party private sector equivalent. • 2-year degree in a construction-related field. Five years of customer service experience in the public sector or related third-party private equivalent Licensures and Certifications Must have ICC Permit Technician Certification at time of hire. Must obtain Development Services Coordinator Certification within three (3) months of employment. Closing Date/Time: 2024-05-08
California State University (CSU) Bakersfield
9001 Stockdale Highway, Bakersfield, CA 93311, USA
CLASSIFICATION TITLE: Student Services Professional II UNION CODE: R04 FT/PT: Full-time PAY PLAN: 12-month WORKPLACE TYPE: On-site (work in-person at business location) ANTICIPATED HIRING RANGE : Starting salary upon appointment is not expected to exceed $4,610 per month. CSU CLASSIFICATION SALARY RANGE: $4,610 - $6,556 PAY BASIS: Monthly BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! See our benefits website for additional information. CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants. SPECIAL INSTRUCTIONS TO APPLICANT: FOR PRIORITY CONSIDERATION , applications must be received by May 15, 2024 ; however, the position will remain open until filled. POSITION PURPOSE: The Department of Campus Recreation & Wellbeing provides optimal service in a safe and fun environment for the CSUB community to achieve physical and mental well-being, personal development, and life-long learning through innovative, student-funded, student driven programs of fitness, sports, and wellness. Under the general supervision of the Campus Recreation & Wellbeing Directors, the Competitive Sports & Safety Coordinator oversees the comprehensive programming, student development, and safety management aspects for Intramural Sports program. Responsibilities include developing, implementing, and evaluating the Intramural Sports program, curating a diverse activities calendar, recruiting, and training staff, and collaborating with campus organizations for program enhancement. Additionally, the role entails supporting student staff through mentoring and training, addressing participant concerns, and conducting research for program innovation. Safety and risk management duties involve coordinating American Red Cross courses, maintaining emergency action plans, and ensuring equipment and facilities' safety. The Competitive Sports & Safety Programs Coordinator serves as a member of the Campus Recreation Leadership Team and provides direction to this group in the areas of Intramural Sports, Sport Clubs, and Safety Programs based on safe operating practices, current industry trends, NIRSA standards and positive service methods. DUTIES & RESPONSIBILITIES: Department Programming With oversight from the Director of Campus Recreation & Wellbeing, develop, implement, manage, and evaluate all aspects of a comprehensive Intramural Sports program including opportunities for men, women, skilled, beginning, competitive, and recreational players in an environment that stresses safety, fair play, sportsmanship, and cooperation. Develop annual calendar of intramural team sports, individual/dual sports, and special events using a pre-established template, stressing fun and participation in a wide range of traditional and non-traditional activities. Seek review and approval of calendar and offerings from Director. Recruit, hire, orient, train, develop, mentor, supervise, and evaluate student intramural sport staff, officials, and program managers. Following established policies and procedures, prepare and revise Intramural Sports handbook, playing rules, policies, and procedures. Oversee sport specific manager’s meetings, sports officials training clinics, league schedules, and sports official’s assignment. Work with Residence Life and the Office of Student Involvement and Leadership and other campus organizations to collaborate on Intramural Sports programming. Coordinate scheduling and preparation of Intramural Sports playing facilities. Create strategies and support systems for expanding the Sport Club program in coordination with the Office of Student Involvement and Leadership. Maintain and revise a Sport Club Handbook with policies and procedures consistent with CSUB Clubs & Organizations and other CSU institutions. Train and advise sport club officers on annual activity and operation policies and procedures. Demonstrate and teach established conflict and risk management skills to competitive sports staff. Develop informal recreation activities and opportunities to meet the needs of CSUB. Establish and execute an ongoing marketing and promotions campaign including all web-based outlets, program flyers, posters, brochures, event t-shirts, etc. Assist in the development and implementation of program policies and procedures consistent with CSU system and NIRSA guidelines. Serve as liaison to various campus offices/departments as they relate to assigned program areas. Student Development Conduct regular student staff meetings for information sharing, problem-solving, staff feedback, staff support, and mentoring. Assist and participate in the orientation, training, development, and recognition of the Campus Recreation & Wellbeing student staff. Work collaboratively with students, campus departments and the Campus Recreation & Wellbeing advisory committee in the development and implementation of sports activities and events, program/service assessment, and outreach to customers. Provide direct response to participant concerns and assist in conflict management and resolution regarding program issues (ejections, red cards, etc.). Conduct research to maintain progressive and innovative systems/services as they relate to recreation programming and student development. Safety and Risk Management Contribute to program area risk management by following department Emergency Action Plan as needed and ensuring all student staff are First Aid, CPR, and AED certified. Contribute to global risk management/safety response plan for the department. Responsible for coordinating instructors/courses and recording departmental American Red Cross certifications. Plan and instruct (if American Red Cross Instructor certification is obtained) American Red Cross courses for the campus community and beyond. Maintain department Emergency Action Plan and enforcement of risk management related policies and procedures. Participate in the planning and implementation of staff safety in-service training and preparedness evaluation. Ensure all program equipment and facilities are maintained in safe and proper operating condition. Assessment Collect, analyze, maintain, and disseminate information on program usage, policies, satisfaction, service, and safety. Participate in program area planning, goal setting, student learning outcomes and assessment. Prepare semester and annual reports for each program area. E. Fiscal Management (10%) Develop, prepare, and monitor line-item budget for assigned program areas based on program priorities and goals. Assist in research, evaluation, and purchase of all program equipment. Develop and maintain inventory system for all program equipment. Prepare semester and annual reports for each program area. REQUIRED QUALIFICATIONS: EDUCATION & EXPERIENCE - Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, kinesiology, recreation administration, physical education, sports management, or other job-related field and two (2) years of recent campus recreation or related experience. Specialized experience during which the applicant has acquired and successfully applied the appropriate knowledge and abilities may be substituted for the required education on a year-for-year basis. A master’s degree in a job-related field may be substituted for one (1) year of the professional experience. LICENSES - Current American Red Cross certification in CPR, AED, and First Aid (or ability to obtain within first 6 months of employment). SKILLS, KNOWLEDGE & ABILITIES (SKA’s) - Regular and reliable attendance is required. General knowledge of collegiate/community recreation environment with strong communication and presentation skills. Knowledge of standard practices in recreational sports. Ability to provide student group supervision and leadership. Ability to teach officiating skills to student staff. Ability to lead a team that provides customer service in a high-volume environment. Ability to show commitment to the highest standards of professionalism, integrity, excellence, and diversity. Ability to serve diverse campus populations. Strong public speaking ability. Ability to interpret and apply program rules and regulations. Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements. Ability to reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data. Ability to advise students individually and in groups on routine matters where required. Ability to recognize multicultural, multisexed, and multi-aged value systems and work accordingly. Ability to rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism. Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations. with diverse personalities, and to respond appropriately to conflicts and problems. Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Excellent communication skills; ability to effectively communicate information in a clear and understandable manner. Thorough knowledge of English grammar, spelling, and punctuation. Ability to interpret, communicate and apply policies and procedures. Ability to maintain a high degree of confidentiality. Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email. Working knowledge of or ability to quickly learn University infrastructure. Must be willing to travel and attend training programs off-site for occasional professional development. Must be able to work occasional holidays and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis. PREFERRED QUALIFICATIONS: A Master’s degree in a directly related field. An understanding of the basic principles of student development and campus recreation programming. Experience in budgeting and fiscal management. Current NIRSA member. Demonstrated skill in developing effective working relationships within recreation staff and with other campus constituents. Previous experience developing, promoting, and managing successful student-directed, student-centered programs. American Red Cross Instructor certification in CPR, AED, and First Aid. Previous officiating experience. Demonstrated skills in an institutional/educational environment possessing a customer-oriented and service-centered attitude. PHYSICAL DEMANDS: LIGHT WORK - involves mainly sitting, up to 25% standing or walking; lifting medium weight objects limited to 25 pounds. ENVIRONMENTAL FACTORS: N/A SPECIAL CONDITIONS: SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position . BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community. MANDATED REPORTER: Limited : The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017 GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work. EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status. Advertised: Apr 24 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 25, 2024
CLASSIFICATION TITLE: Student Services Professional II UNION CODE: R04 FT/PT: Full-time PAY PLAN: 12-month WORKPLACE TYPE: On-site (work in-person at business location) ANTICIPATED HIRING RANGE : Starting salary upon appointment is not expected to exceed $4,610 per month. CSU CLASSIFICATION SALARY RANGE: $4,610 - $6,556 PAY BASIS: Monthly BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! See our benefits website for additional information. CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants. SPECIAL INSTRUCTIONS TO APPLICANT: FOR PRIORITY CONSIDERATION , applications must be received by May 15, 2024 ; however, the position will remain open until filled. POSITION PURPOSE: The Department of Campus Recreation & Wellbeing provides optimal service in a safe and fun environment for the CSUB community to achieve physical and mental well-being, personal development, and life-long learning through innovative, student-funded, student driven programs of fitness, sports, and wellness. Under the general supervision of the Campus Recreation & Wellbeing Directors, the Competitive Sports & Safety Coordinator oversees the comprehensive programming, student development, and safety management aspects for Intramural Sports program. Responsibilities include developing, implementing, and evaluating the Intramural Sports program, curating a diverse activities calendar, recruiting, and training staff, and collaborating with campus organizations for program enhancement. Additionally, the role entails supporting student staff through mentoring and training, addressing participant concerns, and conducting research for program innovation. Safety and risk management duties involve coordinating American Red Cross courses, maintaining emergency action plans, and ensuring equipment and facilities' safety. The Competitive Sports & Safety Programs Coordinator serves as a member of the Campus Recreation Leadership Team and provides direction to this group in the areas of Intramural Sports, Sport Clubs, and Safety Programs based on safe operating practices, current industry trends, NIRSA standards and positive service methods. DUTIES & RESPONSIBILITIES: Department Programming With oversight from the Director of Campus Recreation & Wellbeing, develop, implement, manage, and evaluate all aspects of a comprehensive Intramural Sports program including opportunities for men, women, skilled, beginning, competitive, and recreational players in an environment that stresses safety, fair play, sportsmanship, and cooperation. Develop annual calendar of intramural team sports, individual/dual sports, and special events using a pre-established template, stressing fun and participation in a wide range of traditional and non-traditional activities. Seek review and approval of calendar and offerings from Director. Recruit, hire, orient, train, develop, mentor, supervise, and evaluate student intramural sport staff, officials, and program managers. Following established policies and procedures, prepare and revise Intramural Sports handbook, playing rules, policies, and procedures. Oversee sport specific manager’s meetings, sports officials training clinics, league schedules, and sports official’s assignment. Work with Residence Life and the Office of Student Involvement and Leadership and other campus organizations to collaborate on Intramural Sports programming. Coordinate scheduling and preparation of Intramural Sports playing facilities. Create strategies and support systems for expanding the Sport Club program in coordination with the Office of Student Involvement and Leadership. Maintain and revise a Sport Club Handbook with policies and procedures consistent with CSUB Clubs & Organizations and other CSU institutions. Train and advise sport club officers on annual activity and operation policies and procedures. Demonstrate and teach established conflict and risk management skills to competitive sports staff. Develop informal recreation activities and opportunities to meet the needs of CSUB. Establish and execute an ongoing marketing and promotions campaign including all web-based outlets, program flyers, posters, brochures, event t-shirts, etc. Assist in the development and implementation of program policies and procedures consistent with CSU system and NIRSA guidelines. Serve as liaison to various campus offices/departments as they relate to assigned program areas. Student Development Conduct regular student staff meetings for information sharing, problem-solving, staff feedback, staff support, and mentoring. Assist and participate in the orientation, training, development, and recognition of the Campus Recreation & Wellbeing student staff. Work collaboratively with students, campus departments and the Campus Recreation & Wellbeing advisory committee in the development and implementation of sports activities and events, program/service assessment, and outreach to customers. Provide direct response to participant concerns and assist in conflict management and resolution regarding program issues (ejections, red cards, etc.). Conduct research to maintain progressive and innovative systems/services as they relate to recreation programming and student development. Safety and Risk Management Contribute to program area risk management by following department Emergency Action Plan as needed and ensuring all student staff are First Aid, CPR, and AED certified. Contribute to global risk management/safety response plan for the department. Responsible for coordinating instructors/courses and recording departmental American Red Cross certifications. Plan and instruct (if American Red Cross Instructor certification is obtained) American Red Cross courses for the campus community and beyond. Maintain department Emergency Action Plan and enforcement of risk management related policies and procedures. Participate in the planning and implementation of staff safety in-service training and preparedness evaluation. Ensure all program equipment and facilities are maintained in safe and proper operating condition. Assessment Collect, analyze, maintain, and disseminate information on program usage, policies, satisfaction, service, and safety. Participate in program area planning, goal setting, student learning outcomes and assessment. Prepare semester and annual reports for each program area. E. Fiscal Management (10%) Develop, prepare, and monitor line-item budget for assigned program areas based on program priorities and goals. Assist in research, evaluation, and purchase of all program equipment. Develop and maintain inventory system for all program equipment. Prepare semester and annual reports for each program area. REQUIRED QUALIFICATIONS: EDUCATION & EXPERIENCE - Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, kinesiology, recreation administration, physical education, sports management, or other job-related field and two (2) years of recent campus recreation or related experience. Specialized experience during which the applicant has acquired and successfully applied the appropriate knowledge and abilities may be substituted for the required education on a year-for-year basis. A master’s degree in a job-related field may be substituted for one (1) year of the professional experience. LICENSES - Current American Red Cross certification in CPR, AED, and First Aid (or ability to obtain within first 6 months of employment). SKILLS, KNOWLEDGE & ABILITIES (SKA’s) - Regular and reliable attendance is required. General knowledge of collegiate/community recreation environment with strong communication and presentation skills. Knowledge of standard practices in recreational sports. Ability to provide student group supervision and leadership. Ability to teach officiating skills to student staff. Ability to lead a team that provides customer service in a high-volume environment. Ability to show commitment to the highest standards of professionalism, integrity, excellence, and diversity. Ability to serve diverse campus populations. Strong public speaking ability. Ability to interpret and apply program rules and regulations. Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements. Ability to reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data. Ability to advise students individually and in groups on routine matters where required. Ability to recognize multicultural, multisexed, and multi-aged value systems and work accordingly. Ability to rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism. Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations. with diverse personalities, and to respond appropriately to conflicts and problems. Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Excellent communication skills; ability to effectively communicate information in a clear and understandable manner. Thorough knowledge of English grammar, spelling, and punctuation. Ability to interpret, communicate and apply policies and procedures. Ability to maintain a high degree of confidentiality. Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email. Working knowledge of or ability to quickly learn University infrastructure. Must be willing to travel and attend training programs off-site for occasional professional development. Must be able to work occasional holidays and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis. PREFERRED QUALIFICATIONS: A Master’s degree in a directly related field. An understanding of the basic principles of student development and campus recreation programming. Experience in budgeting and fiscal management. Current NIRSA member. Demonstrated skill in developing effective working relationships within recreation staff and with other campus constituents. Previous experience developing, promoting, and managing successful student-directed, student-centered programs. American Red Cross Instructor certification in CPR, AED, and First Aid. Previous officiating experience. Demonstrated skills in an institutional/educational environment possessing a customer-oriented and service-centered attitude. PHYSICAL DEMANDS: LIGHT WORK - involves mainly sitting, up to 25% standing or walking; lifting medium weight objects limited to 25 pounds. ENVIRONMENTAL FACTORS: N/A SPECIAL CONDITIONS: SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position . BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community. MANDATED REPORTER: Limited : The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017 GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work. EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status. Advertised: Apr 24 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) LA
5151 State University Drive, Los Angeles, CA 90032, USA
Job No: 538755; 04/26/2024 Department Coordinator Administrative Support Coordinator II New Student and Family Engagement Salary Range : $3,865 - $6,336/Monthly (Budgeted Hiring Salary Range: $3,865 - $4,200/Monthly) Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; non-exempt classification. Essential Functions : Under the general supervision of the Director, the Department Coordinator is responsible for the day-to-day administrative and business operations of the department, including scheduling meetings, coordinating student payroll, maintaining, and preparing budgets, and preparing travel and purchasing requests. The incumbent will oversee department Human Resources processes and work closely with the division's business operations manager on maintaining budgets and processing budget-related documents. The Department Coordinator serves as the principal customer service agent for the department. The incumbent will frequently take the lead in researching relevant University policies and procedures and gather the necessary background required to make recommendations on issues that may have a broad impact across the department. The incumbent will serve as the coordinator for Campus Tours Unit and will supervise Tours and Administrative Aide student assistants. Fully and accurately execute administrative and fiscal documents including but not limited to travel requests and claims, purchase orders and requisitions, employee account modifications, and budget and expenditure transfers in a timely manner. Proactively reconcile expenditures and guarantee timely payment of invoices and credit card statements, including performing necessary campus and/or vendor follow up to ensure department's financial responsibilities are met. Maintain accurate records and creates budget projections for quarterly assessment and review. Coordinate and maintain calendars, coordinate meetings, create agendas, and prepare materials for meetings. Oversee Human Resources processes for the department, including the recruitment, separation, and affiliated processes for professional and student assistant staff. Support the initial onboarding of all new professional and student assistant staff. Verify work hours and process monthly payroll for student assistants. Maintain reasonable inventory of office supplies and equipment and execute required purchasing paperwork for supplies, services, hardware, and software for the department. Oversee the control and scheduling of all maintenance, repair, and remodeling work in the area. Maintain professional and technical knowledge relevant to the various responsibilities of the position. Use critical thinking and independent judgment to analyze and anticipate the administrative needs of the office to ensure smooth and successful daily operations. Serve as coordinator for the Campus Tours unit, ensuring smooth daily operations and engaging campus guest experiences. Effectively supervise the Campus Tour Guide/Office Aide student assistant team. Collect user experience and process data to generate and present semester/quarterly program assessment. Provide knowledgeable, accurate, and courteous support via phone, e-mail, and in person to ensure a positive service experience for students, parents, and campus guests. Remain knowledgeable and conversant on all activities, programs, and services offered by the department to effectively communicate the same to constituents. Establish and maintain close working relationships with other campus offices and departments both in-person and via electronic communication to achieve timely, accurate, and best-case resolutions to student, parent, and/or guest issues and concerns. Attend necessary trainings and divisional and/or university meetings to maintain/enhance customer service skills and increase knowledge of current best practices. Assist the director with special projects as assigned and provide thoughtful and dedicated support for other NSFE, Division of Student Life, and/or campus-wide events and initiatives as needed. Other duties as assigned. Required Qualifications & Experience : Equivalent to four years of general office experience, which included providing ongoing work coordination and/or lead responsibilities. Bachelor's degree may substitute for one year of professional experience. Independently handle multiple work unit priorities and projects. Working knowledge of budget policies and procedures. Ability to perform standard business math including calculating ratios and percentages, tracking financial data, and making simple projections. Ability to effectively handle a broad range of interpersonal contracts including those at a higher level and those sensitive in nature. Ability to draft and compose correspondence and standard reports. In-person work. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Closing Date : Review of applications will begin on 5/10/2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Apr 26 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 27, 2024
Job No: 538755; 04/26/2024 Department Coordinator Administrative Support Coordinator II New Student and Family Engagement Salary Range : $3,865 - $6,336/Monthly (Budgeted Hiring Salary Range: $3,865 - $4,200/Monthly) Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; non-exempt classification. Essential Functions : Under the general supervision of the Director, the Department Coordinator is responsible for the day-to-day administrative and business operations of the department, including scheduling meetings, coordinating student payroll, maintaining, and preparing budgets, and preparing travel and purchasing requests. The incumbent will oversee department Human Resources processes and work closely with the division's business operations manager on maintaining budgets and processing budget-related documents. The Department Coordinator serves as the principal customer service agent for the department. The incumbent will frequently take the lead in researching relevant University policies and procedures and gather the necessary background required to make recommendations on issues that may have a broad impact across the department. The incumbent will serve as the coordinator for Campus Tours Unit and will supervise Tours and Administrative Aide student assistants. Fully and accurately execute administrative and fiscal documents including but not limited to travel requests and claims, purchase orders and requisitions, employee account modifications, and budget and expenditure transfers in a timely manner. Proactively reconcile expenditures and guarantee timely payment of invoices and credit card statements, including performing necessary campus and/or vendor follow up to ensure department's financial responsibilities are met. Maintain accurate records and creates budget projections for quarterly assessment and review. Coordinate and maintain calendars, coordinate meetings, create agendas, and prepare materials for meetings. Oversee Human Resources processes for the department, including the recruitment, separation, and affiliated processes for professional and student assistant staff. Support the initial onboarding of all new professional and student assistant staff. Verify work hours and process monthly payroll for student assistants. Maintain reasonable inventory of office supplies and equipment and execute required purchasing paperwork for supplies, services, hardware, and software for the department. Oversee the control and scheduling of all maintenance, repair, and remodeling work in the area. Maintain professional and technical knowledge relevant to the various responsibilities of the position. Use critical thinking and independent judgment to analyze and anticipate the administrative needs of the office to ensure smooth and successful daily operations. Serve as coordinator for the Campus Tours unit, ensuring smooth daily operations and engaging campus guest experiences. Effectively supervise the Campus Tour Guide/Office Aide student assistant team. Collect user experience and process data to generate and present semester/quarterly program assessment. Provide knowledgeable, accurate, and courteous support via phone, e-mail, and in person to ensure a positive service experience for students, parents, and campus guests. Remain knowledgeable and conversant on all activities, programs, and services offered by the department to effectively communicate the same to constituents. Establish and maintain close working relationships with other campus offices and departments both in-person and via electronic communication to achieve timely, accurate, and best-case resolutions to student, parent, and/or guest issues and concerns. Attend necessary trainings and divisional and/or university meetings to maintain/enhance customer service skills and increase knowledge of current best practices. Assist the director with special projects as assigned and provide thoughtful and dedicated support for other NSFE, Division of Student Life, and/or campus-wide events and initiatives as needed. Other duties as assigned. Required Qualifications & Experience : Equivalent to four years of general office experience, which included providing ongoing work coordination and/or lead responsibilities. Bachelor's degree may substitute for one year of professional experience. Independently handle multiple work unit priorities and projects. Working knowledge of budget policies and procedures. Ability to perform standard business math including calculating ratios and percentages, tracking financial data, and making simple projections. Ability to effectively handle a broad range of interpersonal contracts including those at a higher level and those sensitive in nature. Ability to draft and compose correspondence and standard reports. In-person work. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Closing Date : Review of applications will begin on 5/10/2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Apr 26 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) East Bay
25800 Carlos Bee Boulevard, Hayward, CA 94542, USA
Salary and Benefits PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,379.00 per month to $4,922.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. Classification Administrative Analyst/Specialist, Exempt I About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented University with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position The Office Coordinator performs duties under general supervision of the Associate Director, Housing Operations and Commercial Services and works independently to provide department office coordination and administrative support functions while providing excellent customer service. The incumbent coordinates various administrative services for the department including Housing front office reception/customer service, mailroom, procurement, and staff calendar scheduling. The Office Coordinator also provides lead work direction to student staff, support bay card printing and student assistant hiring-packet creation/dissemination, and lockouts. Independent judgment and initiative are expected and exercised during day-to-day operations. In addition, the incumbent provides a full range of support functions in support of the Housing and Residence Life program. Responsibilities Coordinate Housing Office Functions: Create a friendly and welcoming environment and set the office tone, meeting excellent customer service standards. Coordinate reception responsibilities for the Housing front office to assist current residents, prospective residents, campus partners, vendors, and other visitors. Ensure that the front office has sufficient coverage and operations run smoothly. Maintain an organized and tidy office work space at all times. Develop a system for maintaining cleanliness and organized resources at the Housing front office. Frequently check office supply stock and reorder supplies as needed. Coordinate with staff to send mass mail to residents. Maintain resident and departmental files in an organized fashion, ensuring confidential information is secured. Coordinate recruitment and hiring of student staff as needed in support of front desk operations. Provide lead work direction for front desk student staff. Provide training, scheduling, lead work direction, and evaluation for Lassen student staff. This includes troubleshooting open/missed shifts, planning, directing and evaluating the student staff according to the objectives established for the department. Coordinate department errand runs and mail distribution, ensuring they are done in a timely manner. This includes overseeing the logging/accountability of mail and packages to meet all federal and state laws as well as University and department policies and guidelines. Utilizes StarRez to assist residents in navigating the online contracting and maintenance processes. Ensure a supply of all department forms are available for staff and students. Respond to student and general inquiries made through email, phone, or video chat in a timely, professional and friendly manner with a focus on customer service. Responsible for obtaining, reconciling, and distributing payroll checks monthly to professional and student staff. This includes timesheet processing for student assistants, ensuring required approvals are obtained and information is accurate and submitted in a timely manner. Schedule appointments for Student Housing and Residential Life (SHRL) staff. Support department processes by tracking department form responses. Collect and report customer service patterns and feedback and make adjustments to operations when necessary. Schedule and provide housing tours. Coordinate the lock-out process. This includes but is not limited to key audits, lock changes/requests, maintaining records of lock-out and key processing requests. Track and check in/out of vendors, providing necessary access. Assist with staff onboarding by setting up office space with standard supplies. Assist with student staff onboarding by building and disseminating hiring packets and tracking the steps of the onboarding process. Meet with representatives from the Census Bureau to conduct a residential census. Update, print, and disseminate the department's directory. Liaison between residents and SHRL team. Keep supervisor apprised with community, resident and other issues affecting the Housing office. Coordinates Procurement: Serve as liaison for Housing with University procurement services. Purchase all Housing supplies. Administer the department purchasing program which includes reviewing requests, creates requisitions for purchased items and services. Transmit and prioritize approved purchase orders and supporting documents to both University Procurement and supplier. Track orders and confirm system lead times, delivery dates, and costs with Housing Analyst. Advise Housing analyst to ensure invoices are received in a timely manner and reconciled. Identify opportunities and implement actions to achieve maximum efficiency with procuring supplies and equipment. Contribute to consolidation, reduction, and rationalization of Housing’s supplier base. Keep daily records and work with accounts payable to pay vendors per University policy. Coordinate all recurring bills incurred by the department such as but not limited to: PG&E and Waste Management. Responsible for closing out all of the department's purchase orders. Maintain and update databases to ensure expenses are posted in a timely fashion and amounts are allocated appropriately to their respective accounts. Screen and audit P-Card reports to ensure expenses are being allocated against proper chartfields per department guidelines. Assist staff members in preparation of p-card reports and serve as a resource for questions regarding p-card policy updates and direct connection to University accounts payable department. Provide manager with explanation and assessment of p-card reports. This gives managers the ability to work with direct reports on proper use of chartfield strings. Assist staff in procuring retreat, large scale events, and special events. Assist staff in the planning, reservation and payment of transportation needs. Assist staff in securing travel advances and working with University travel agents. Responsible for training and program development of the procurement area within Housing. Monthly and Quarterly training are required to ensure the department is up to date on any department or University policies. Resident Mailroom Coordination: Coordinate all aspects of the residential mailroom processes. Respond to all mail delivery inquiries. Coordinate scheduling of student assistants to staff the mailroom. Coordinate deliveries with variety of carrier services Provide workflow of mail processes. Provide training, scheduling, and evaluation of student staff. Residential BayCard Coordination: Coordinate printing BayCards for residents. Responds to all inquiries regarding BayCard photos and printing. Ensures that paperwork is provided to the Building Services Coordinator. Other Duties and Support Functions: Develop liaison relationships with other University departments to coordinate efforts where appropriates. Serve on University committees as appropriate. Participate on Housing departmental task forces and committees as assigned. Serve as emergency back-up for other functional areas as needed. Review status of job tasks and responsibilities with supervisor and/or designee on a regular basis. Prepares and updates position calendar and procedures. Assist in documenting functional area policies and procedures and train department staff in their implementation. Assist with all aspects of transition, opening and closing periods as needed. Respond to inquiries within (two) 2 business days. Refer position specific inquiries to appropriate University and department personnel. Report any updates or pertinent issues that need addressing to a manager. Assist with residential advocacy and documenting through the CARE system. Performs other duties as assigned. Minimum Qualifications A Bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. Fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Required Qualifications Excellent customer service skills. Ability to lead and provide direction to student staff. Detail-oriented and excellent organizational skills. Outstanding communication skills, both verbal and written. Ability to multitask, prioritize, and work under pressure and manage high volume work. Ability to adapt to the changing needs of the department. Basic understanding of accounts payable terms and practices. Ability to work effectively with vendors to procure supplies services. Computer literacy, including G-suite, Microsoft Office, Zoom/video chat, and departmental and campus software. Strong sense of discretion and professionalism. Problem-solving skills. Balance a student-centered approach with the operational needs of the department. High motivation and ability to work well without a high-level of supervision. Ability to create effective working relationships in a diverse community. Preferred Skills and Knowledge Experience working in higher education housing and residential life. Experience providing lead work direction/supervision to staff. Procurement experience. At least one year of experience working with college-aged students in a diverse community. At least one year of experience supervising desk operations or customer service initiatives Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the University's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. . Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment. Advertised: Apr 22 2024 Pacific Daylight Time Applications close: Aug 22 2024 Pacific Daylight Time Closing Date/Time:
Apr 23, 2024
Salary and Benefits PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,379.00 per month to $4,922.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. Classification Administrative Analyst/Specialist, Exempt I About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented University with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position The Office Coordinator performs duties under general supervision of the Associate Director, Housing Operations and Commercial Services and works independently to provide department office coordination and administrative support functions while providing excellent customer service. The incumbent coordinates various administrative services for the department including Housing front office reception/customer service, mailroom, procurement, and staff calendar scheduling. The Office Coordinator also provides lead work direction to student staff, support bay card printing and student assistant hiring-packet creation/dissemination, and lockouts. Independent judgment and initiative are expected and exercised during day-to-day operations. In addition, the incumbent provides a full range of support functions in support of the Housing and Residence Life program. Responsibilities Coordinate Housing Office Functions: Create a friendly and welcoming environment and set the office tone, meeting excellent customer service standards. Coordinate reception responsibilities for the Housing front office to assist current residents, prospective residents, campus partners, vendors, and other visitors. Ensure that the front office has sufficient coverage and operations run smoothly. Maintain an organized and tidy office work space at all times. Develop a system for maintaining cleanliness and organized resources at the Housing front office. Frequently check office supply stock and reorder supplies as needed. Coordinate with staff to send mass mail to residents. Maintain resident and departmental files in an organized fashion, ensuring confidential information is secured. Coordinate recruitment and hiring of student staff as needed in support of front desk operations. Provide lead work direction for front desk student staff. Provide training, scheduling, lead work direction, and evaluation for Lassen student staff. This includes troubleshooting open/missed shifts, planning, directing and evaluating the student staff according to the objectives established for the department. Coordinate department errand runs and mail distribution, ensuring they are done in a timely manner. This includes overseeing the logging/accountability of mail and packages to meet all federal and state laws as well as University and department policies and guidelines. Utilizes StarRez to assist residents in navigating the online contracting and maintenance processes. Ensure a supply of all department forms are available for staff and students. Respond to student and general inquiries made through email, phone, or video chat in a timely, professional and friendly manner with a focus on customer service. Responsible for obtaining, reconciling, and distributing payroll checks monthly to professional and student staff. This includes timesheet processing for student assistants, ensuring required approvals are obtained and information is accurate and submitted in a timely manner. Schedule appointments for Student Housing and Residential Life (SHRL) staff. Support department processes by tracking department form responses. Collect and report customer service patterns and feedback and make adjustments to operations when necessary. Schedule and provide housing tours. Coordinate the lock-out process. This includes but is not limited to key audits, lock changes/requests, maintaining records of lock-out and key processing requests. Track and check in/out of vendors, providing necessary access. Assist with staff onboarding by setting up office space with standard supplies. Assist with student staff onboarding by building and disseminating hiring packets and tracking the steps of the onboarding process. Meet with representatives from the Census Bureau to conduct a residential census. Update, print, and disseminate the department's directory. Liaison between residents and SHRL team. Keep supervisor apprised with community, resident and other issues affecting the Housing office. Coordinates Procurement: Serve as liaison for Housing with University procurement services. Purchase all Housing supplies. Administer the department purchasing program which includes reviewing requests, creates requisitions for purchased items and services. Transmit and prioritize approved purchase orders and supporting documents to both University Procurement and supplier. Track orders and confirm system lead times, delivery dates, and costs with Housing Analyst. Advise Housing analyst to ensure invoices are received in a timely manner and reconciled. Identify opportunities and implement actions to achieve maximum efficiency with procuring supplies and equipment. Contribute to consolidation, reduction, and rationalization of Housing’s supplier base. Keep daily records and work with accounts payable to pay vendors per University policy. Coordinate all recurring bills incurred by the department such as but not limited to: PG&E and Waste Management. Responsible for closing out all of the department's purchase orders. Maintain and update databases to ensure expenses are posted in a timely fashion and amounts are allocated appropriately to their respective accounts. Screen and audit P-Card reports to ensure expenses are being allocated against proper chartfields per department guidelines. Assist staff members in preparation of p-card reports and serve as a resource for questions regarding p-card policy updates and direct connection to University accounts payable department. Provide manager with explanation and assessment of p-card reports. This gives managers the ability to work with direct reports on proper use of chartfield strings. Assist staff in procuring retreat, large scale events, and special events. Assist staff in the planning, reservation and payment of transportation needs. Assist staff in securing travel advances and working with University travel agents. Responsible for training and program development of the procurement area within Housing. Monthly and Quarterly training are required to ensure the department is up to date on any department or University policies. Resident Mailroom Coordination: Coordinate all aspects of the residential mailroom processes. Respond to all mail delivery inquiries. Coordinate scheduling of student assistants to staff the mailroom. Coordinate deliveries with variety of carrier services Provide workflow of mail processes. Provide training, scheduling, and evaluation of student staff. Residential BayCard Coordination: Coordinate printing BayCards for residents. Responds to all inquiries regarding BayCard photos and printing. Ensures that paperwork is provided to the Building Services Coordinator. Other Duties and Support Functions: Develop liaison relationships with other University departments to coordinate efforts where appropriates. Serve on University committees as appropriate. Participate on Housing departmental task forces and committees as assigned. Serve as emergency back-up for other functional areas as needed. Review status of job tasks and responsibilities with supervisor and/or designee on a regular basis. Prepares and updates position calendar and procedures. Assist in documenting functional area policies and procedures and train department staff in their implementation. Assist with all aspects of transition, opening and closing periods as needed. Respond to inquiries within (two) 2 business days. Refer position specific inquiries to appropriate University and department personnel. Report any updates or pertinent issues that need addressing to a manager. Assist with residential advocacy and documenting through the CARE system. Performs other duties as assigned. Minimum Qualifications A Bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. Fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Required Qualifications Excellent customer service skills. Ability to lead and provide direction to student staff. Detail-oriented and excellent organizational skills. Outstanding communication skills, both verbal and written. Ability to multitask, prioritize, and work under pressure and manage high volume work. Ability to adapt to the changing needs of the department. Basic understanding of accounts payable terms and practices. Ability to work effectively with vendors to procure supplies services. Computer literacy, including G-suite, Microsoft Office, Zoom/video chat, and departmental and campus software. Strong sense of discretion and professionalism. Problem-solving skills. Balance a student-centered approach with the operational needs of the department. High motivation and ability to work well without a high-level of supervision. Ability to create effective working relationships in a diverse community. Preferred Skills and Knowledge Experience working in higher education housing and residential life. Experience providing lead work direction/supervision to staff. Procurement experience. At least one year of experience working with college-aged students in a diverse community. At least one year of experience supervising desk operations or customer service initiatives Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the University's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. . Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment. Advertised: Apr 22 2024 Pacific Daylight Time Applications close: Aug 22 2024 Pacific Daylight Time Closing Date/Time:
Cal State University (CSU) Humboldt
1 Harpst Street, Arcata, CA 95521, USA
SRC Assistant Coordinator Internal Only Intercollegiate Athletics & Campus Recreation Job #536129 First Review Date: Tuesday, March 5, 2024 Open Until Filled At Cal Poly Humboldt, bold hearts and open minds shape the future. Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world. Cal Poly Humboldt is proud to have nearly 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs - all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt. Cal Poly Humboldt is a Hispanic-Serving Institution that strives to foster an inclusive and equitable community to support our students of diverse backgrounds. We are committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality committed to working in a multicultural and multiracial community that reflects the diversity of the state. Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field. (Job #536129) Administrative Support Assistant , SRC Assistant Coordinator, Hiring Range: $19.26 - $20.25 hourly. This is a temporary, part-time/intermittent hourly, non-benefitted, non-exempt, 12-month pay plan. Please note that this is an internal recruitment open only to active, stateside, Cal Poly Humboldt Employees. Position Summary : Under the general direction of the SRC Coordinator, the SRC Assistant Coordinator is the lead oversight to student assistants of the day-to-day operation of the Student Recreation Center Facility which includes reception staff, strength & conditioning staff, and group fitness instructors. The SRC Assistant Coordinator monitors the facility and programming for safety and general operations. Key Responsibilities: 20% Function as the Lead Oversight in the absence of the Coordinator Monitor and motivate staff in accordance with facility policies and procedures 20% Assist with recreation programming, including, but not limited to: group fitness classes, rock wall programs & special events Assisting in overseeing the registration, participant records, class rosters, and liability waivers Facilitate and assist instructors as needed in order to follow campus safety protocols and get supplies as needed 20% Assisting Coordinator with maintaining facility goals Overseeing equipment cleaning and maintenance as needed to keep equipment safely functioning and reduce equipment purchasing needs Assess equipment and usage to maximize and increase student satisfaction and participation. Work with students to identify fitness program needs & interests 20% Provide administrative support to the Coordinator Resolving employee and customer complaints, concerns and conflicts Assist with scheduling staff Notifies Coordinator of supplies needed or low inventory to maintain operations Notify and work with Coordinator to identify staffing issues and find/implement solutions Document and reports injuries 15% Oversight of facility and equipment maintenance needs Ensuring general safety of daily operations Provide staff with training and professional development Inspects & documents inspections of facility and equipment on scheduled basis. Reports facility issues to appropriate staff to be addressed in a timely manner to maintain safety & operations Oversee and assist employees cleaning of facility and equipment to uphold campus health standards 5% Other duties as assigned Knowledge, Skills, and Abilities Associated with this Position Include: Basic knowledge of applicable university infrastructure, policies, and procedures. Working knowledge of English grammar, spelling, and punctuation. Ability to use standard office equipment. Ability to use standard word processing and related computer software packages. Ability to identify and solve standard problems and refer more complex problems to appropriate staff. Ability to perform basic mathematical functions. Fundamental writing and presentation skills to effectively communicate standard information. Ability to respond to routine inquiries and explain standard policies and procedures to others. Must be able to lift and carry office supplies or exercise equipment of approximately 45 pounds on a daily basis. Ability to move and bend easily. Ability to stand or sit for extended periods of time. Ability to establish and maintain working relationships with staff, students, and faculty from diverse backgrounds. Minimum Qualifications: Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to operate standard office equipment; an ability to learn office technology systems; an ability to perform basic mathematical calculations; and typing and keyboard skills. These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment. Must have CPR/ AED and 1st AID and Bloodborne Pathogens certifications within three months of hire. Preferred Qualifications: Knowledge of recreation industry and/or kinesiology Ability to maintain a professional atmosphere in a fast-paced, loud environment with numerous interactions and interruptions High degree of initiative, self-motivation and ability to motivate others Ability to develop and implement effective staff trainings and procedures Must be able to work flexible hours, which may include opening and/or closing the facility, working weekends, overtime and part-time Experience in a leadership role Customer service experience Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button: Letter of Interest Resume or Curriculum Vitae Contact information for at least three professional references Application Deadline: The deadline to submit application materials before the first review date is 11:55 p.m. on Tuesday, March 4th, 2024. Any inquiries about this recruitment can be directed to careers@humboldt.edu or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626. We acknowledge that Cal Poly Humboldt is located on the unceded lands of the Wiyot people, where they have resided from time immemorial. We encourage all to gain a deeper understanding of their history and thriving culture. As an expression of our gratitude we are genuinely committed to developing trusting, reciprocal, and long lasting partnerships with the Wiyot people as well as all of our neighboring tribes. Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies. Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply. Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed. CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measure established by each campus. The systemwide policy can be found at CSU Vaccination Policy and any questions you have may be submitted to hr@humboldt.edu . Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment. CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS) Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information. Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position. Cal Poly Humboldt is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Cal Poly Humboldt can be found at www.humboldt.edu. Cal Poly Humboldt is a Title IX/Affirmative Action/Equal Opportunity employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status. Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training. Class Code: 1032 Publication Date: 02/20/2024 Advertised: Feb 20 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
SRC Assistant Coordinator Internal Only Intercollegiate Athletics & Campus Recreation Job #536129 First Review Date: Tuesday, March 5, 2024 Open Until Filled At Cal Poly Humboldt, bold hearts and open minds shape the future. Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world. Cal Poly Humboldt is proud to have nearly 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs - all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt. Cal Poly Humboldt is a Hispanic-Serving Institution that strives to foster an inclusive and equitable community to support our students of diverse backgrounds. We are committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality committed to working in a multicultural and multiracial community that reflects the diversity of the state. Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field. (Job #536129) Administrative Support Assistant , SRC Assistant Coordinator, Hiring Range: $19.26 - $20.25 hourly. This is a temporary, part-time/intermittent hourly, non-benefitted, non-exempt, 12-month pay plan. Please note that this is an internal recruitment open only to active, stateside, Cal Poly Humboldt Employees. Position Summary : Under the general direction of the SRC Coordinator, the SRC Assistant Coordinator is the lead oversight to student assistants of the day-to-day operation of the Student Recreation Center Facility which includes reception staff, strength & conditioning staff, and group fitness instructors. The SRC Assistant Coordinator monitors the facility and programming for safety and general operations. Key Responsibilities: 20% Function as the Lead Oversight in the absence of the Coordinator Monitor and motivate staff in accordance with facility policies and procedures 20% Assist with recreation programming, including, but not limited to: group fitness classes, rock wall programs & special events Assisting in overseeing the registration, participant records, class rosters, and liability waivers Facilitate and assist instructors as needed in order to follow campus safety protocols and get supplies as needed 20% Assisting Coordinator with maintaining facility goals Overseeing equipment cleaning and maintenance as needed to keep equipment safely functioning and reduce equipment purchasing needs Assess equipment and usage to maximize and increase student satisfaction and participation. Work with students to identify fitness program needs & interests 20% Provide administrative support to the Coordinator Resolving employee and customer complaints, concerns and conflicts Assist with scheduling staff Notifies Coordinator of supplies needed or low inventory to maintain operations Notify and work with Coordinator to identify staffing issues and find/implement solutions Document and reports injuries 15% Oversight of facility and equipment maintenance needs Ensuring general safety of daily operations Provide staff with training and professional development Inspects & documents inspections of facility and equipment on scheduled basis. Reports facility issues to appropriate staff to be addressed in a timely manner to maintain safety & operations Oversee and assist employees cleaning of facility and equipment to uphold campus health standards 5% Other duties as assigned Knowledge, Skills, and Abilities Associated with this Position Include: Basic knowledge of applicable university infrastructure, policies, and procedures. Working knowledge of English grammar, spelling, and punctuation. Ability to use standard office equipment. Ability to use standard word processing and related computer software packages. Ability to identify and solve standard problems and refer more complex problems to appropriate staff. Ability to perform basic mathematical functions. Fundamental writing and presentation skills to effectively communicate standard information. Ability to respond to routine inquiries and explain standard policies and procedures to others. Must be able to lift and carry office supplies or exercise equipment of approximately 45 pounds on a daily basis. Ability to move and bend easily. Ability to stand or sit for extended periods of time. Ability to establish and maintain working relationships with staff, students, and faculty from diverse backgrounds. Minimum Qualifications: Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to operate standard office equipment; an ability to learn office technology systems; an ability to perform basic mathematical calculations; and typing and keyboard skills. These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment. Must have CPR/ AED and 1st AID and Bloodborne Pathogens certifications within three months of hire. Preferred Qualifications: Knowledge of recreation industry and/or kinesiology Ability to maintain a professional atmosphere in a fast-paced, loud environment with numerous interactions and interruptions High degree of initiative, self-motivation and ability to motivate others Ability to develop and implement effective staff trainings and procedures Must be able to work flexible hours, which may include opening and/or closing the facility, working weekends, overtime and part-time Experience in a leadership role Customer service experience Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button: Letter of Interest Resume or Curriculum Vitae Contact information for at least three professional references Application Deadline: The deadline to submit application materials before the first review date is 11:55 p.m. on Tuesday, March 4th, 2024. Any inquiries about this recruitment can be directed to careers@humboldt.edu or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626. We acknowledge that Cal Poly Humboldt is located on the unceded lands of the Wiyot people, where they have resided from time immemorial. We encourage all to gain a deeper understanding of their history and thriving culture. As an expression of our gratitude we are genuinely committed to developing trusting, reciprocal, and long lasting partnerships with the Wiyot people as well as all of our neighboring tribes. Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies. Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply. Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed. CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measure established by each campus. The systemwide policy can be found at CSU Vaccination Policy and any questions you have may be submitted to hr@humboldt.edu . Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment. CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS) Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information. Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position. Cal Poly Humboldt is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Cal Poly Humboldt can be found at www.humboldt.edu. Cal Poly Humboldt is a Title IX/Affirmative Action/Equal Opportunity employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status. Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training. Class Code: 1032 Publication Date: 02/20/2024 Advertised: Feb 20 2024 Pacific Standard Time Applications close: Closing Date/Time:
Westminster, Colorado
Westminster, Colorado, United States
POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION The Pavement Management Coordinator position performs professional, administrative, and technical work in the administration, planning, and coordination of the Asphalt Pavement Program under the direction of the Assistant City Engineer. The position requires high initiative and the ability to work with limited direction. The incumbent is responsible for the monitoring, planning, development, and operation of the City’s computerized pavement management program; evaluating data; preparation of reports and presentations; and coordination of long-range planning activities within the department. Incumbent will also assist in the preparation of the Program’s budget, City Council staff reports and agenda memos, and participation in intergovernmental functions, while exercising independent judgment in planning work assignments and priorities, and in making technical and administrative determinations. The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage, and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage. ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: Westminster’s purpose is to provide core services and foster economic resilience to give our community the opportunity to thrive. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - Pride - Integrity - Responsibility - Innovation - Teamwork). This position supports the goals of the Public Works and Utilities Department, which maintains and enhances the safety and well-being of the community by providing well-planned, cost-effective maintenance of the City’s extensive network of street infrastructure. The department continuously strives to meet the needs of the community by constantly focusing on customer service, efficient and effective utilization of resources, safety, innovation, and teamwork. Every employee is accountable to: Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback Act as an ambassador by understanding and fostering the organization's mission and vision Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty, and ethical behavior Address difficult or contentious issues in a constructive manner Support and promote change; demonstrate flexibility, and take calculated risks when appropriate Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization Work to continuously improve the efficiency and effectiveness of the service or product being delivered Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences GENERAL COMPETENCIES Citywide - Every employee in this position is accountable to: Establish effective interpersonal relationships through honest, open communication and follow-through on commitments Recognize personal strengths and weaknesses, and target areas for personal self-development Demonstrate initiative in performing job tasks Exhibit problem-solving skills leading to sound judgment and quality decisions Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently Communicate effectively with individuals and groups using clear and concise verbal and written communications Demonstrate accountability for work, and take ownership in job performance Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product Job Specific - Every employee in this position must be able to: Supervises, directs, and assigns the work of direct reports Demonstrate thorough understanding and functionality of the RoadMatrix pavement management system Develop short-term and long-term pavement programs using the City’s pavement management system Prepare staff reports and agenda memos to City Council Demonstrate effective communication skills with the ability to present ideas clearly and concisely, verbally and in writing to employees, citizen groups, administrators, and Council members utilizing effective research and analytical techniques Use City-specific programs such as Access Westminster, Geographic Information System (GIS), JD Edwards for financial and human resources applications Provides recommendations for the Street Operations maintenance program Evaluate programs and services effectiveness and efficiency from an overall results-oriented perspective Demonstrate knowledge of municipal government services, organizations, budgeting, fiscal systems, and general political structure Demonstrate working knowledge of pavement and street-related infrastructure Demonstrate working knowledge of pavement management principles and procedures used in budgeting, planning, organizing, staffing, coordinating and supervising Demonstrate knowledge of the principles, practices, and procedures of public administration as applied to research report writing, analytical studies, and evaluation of programs Demonstrate knowledge of Public Works and Utilities operations, theories, principals, practices, and regulations, including water and wastewater treatment operations Analyze and evaluate complex sets of data and circumstances from an overall perspective and formulate and carry out effective plans, procedures, and programs Assimilate appropriate technologies and transfer their usages to areas within the City Demonstrate effective interpersonal skills by maintaining positive working relationships with administrative staff, department heads, employees, other governmental officials, citizens, and fellow professional associates Leadership/Supervisory - Every employee in this position is accountable to: Foster a participatory organizational climate that is open, positive, reinforcing, and supportive Encourage employees to be accountable for their work, and take ownership in what they do Demonstrate leadership and courage by making or supporting decisions that reflect the organizational mission and goals, even when the decision may be unpopular to some Demonstrate collaboration and conflict resolution skills with other departments and employees Help employees to see the value of developing their skills, and assist them in eliminating barriers to their development; encourage employees to step outside of their comfort zone to develop their skills Provide meaningful, timely employee feedback and appraisals, and effectively address employee performance problems Effectively supervise, mentor, and motivate in a team environment JOB SPECIFIC FUNCTIONS Essential Job Functions, Duties, Responsibilities and Tasks 1. Support Assistant City Engineer with the coordination of the Engineering Division budget, Asphalt Pavement Program, and Five-Year Master Plan, including: Maintaining and analyzing the RoadMatrix pavement management system, including tabulation, condition assessment, projection of future infrastructure deterioration and rehabilitation types, five-year rehabilitation plans, cost estimating, and development of priorities for program level determination Reporting and making recommendations to the Division Manager, Department Head, City Council, and City Manager for consideration of implementation Assisting the Assistant City Engineer with the preparation of budget submissions from the Engineering Division for completeness and adherence with the Department’s and the City’s Strategic Plan Preparing, analyzing, and researching proposed and existing programs as they relate to the development of the Department’s budget and long-range planning Making recommendations and writing reports based on division/program budgets Analyzing Department policies, operating practices, and procedures, and making recommendations to extensive changes to program policies and procedures Managing special projects and coordinating specific programs Working closely with the Assistant City Engineer, and other City employees on special projects, committees, and citizen inquiries Represent Public Works and Utilities and the City of Westminster in working with other agencies and professional organizations on special projects and committees 2. Conducts research and prepares reports proposing or recommending solutions or action plans, including: Analyzing and reviewing reports to prioritize short- and long-range Program projects, and determine proper course of action Making recommendations for the biennial budget for the Engineering Division Developing specifications and guidelines for the Asphalt Pavement Program Forecasting annual expenditures, and preparing and conducting presentations on the Division’s biennial budget to the City Engineer and Public Works & Utilities Director Preparing, analyzing, and researching proposed and existing programs as they relate to the development of the Division’s budget and long-range planning Coordinating short- and long-range Program Projects with other divisions/departments or entities responsible for infrastructure or other municipal projects 3. Communicates successfully and develops and maintains effective relationships, including: Preparing effective written communications such as reports, memos, activity logs, etc. Demonstrating effective oral communication skills with the public, and other members of the department and City Dealing with other department members, City employees, and the public in a positive collaborative manner 4. Contract administration of multiple service and construction contracts including: Managing various consultants and contractors Developing specifications Writing Request for Proposal/Invitation for Bids (RFP/IFB) Coordination with the City’s Procurement Manager Development of award measures Project management Determine conformance to local, state, and federal specifications 5. Performs work safely, including: Operating City vehicle Maintaining safe driving record 6. Maintains regular and punctual attendance Other Duties and Responsibilities Incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City’s discretion. POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS Education, Experience, Skills, Formal Training, Licenses, and Certifications Required : Five (5) years of experience in the construction, maintenance, and repair of roadways Thorough knowledge of asphalt and concrete principles and practices applied in design, construction, and materials testing Valid driver’s license and maintenance of a safe driving record for continued employment Preferred : Bachelor’s degree or higher with course work in Civil Engineering, Construction Management, Public Administration, or related area of study Three (3) years of experience working in local government performing Public Works duties Certification in concrete design, placement, and testing, and in asphalt pavement design, construction, and testing Three (3) years of experience in the supervisory or lead capacity of a construction and maintenance crew Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered Physical Requirements Work can be physical in nature and requires sufficient physical stamina and strength for: Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing, sometimes for extended periods Constantly sitting while driving to and from inspection sites; constantly walking and standing on uneven terrain to access inspection sites Frequent squatting, reaching above shoulder, and twisting to file documents and lift supplies and material; occasional bending, kneeling, climbing, balancing, and reaching below shoulder to store documents, material, and supplies Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment Constantly using near and/or far acuity and hearing to safely perform duties and office tasks, and effectively communicate with staff and public Frequent lifting, carrying, pushing and/or pulling of up to ten (10) pounds to move material and supplies; occasionally lifting, carrying up to 100 pounds from ground to waist twenty (20) feet to move manhole covers; occasionally pushing and/or pulling of up to 100 pounds twenty (20) feet to move supplies and other equipment WORKING CONDITIONS Work is performed both indoors and outdoors with constant exposure to extreme temperatures. Inspections are performed year-round with exposures to busy traffic and environmental hazards. Must demonstrate the ability to meet the physical demands of the job, including the ability to retrieve information from various locations in the office when needed. Exposure to periods of high activity and high stress under demanding conditions. The position requires a great deal of communication with City employees, the public, and outside agencies. Required Materials and Equipment Tape measures, distance measuring computer, survey equipment; calculator and personal computer; basic computer programs; Microsoft Word, Excel, Outlook, PowerPoint, and Publisher; Asset management system; telephone and two-way radio; asphalt and concrete materials testing equipment; pick and shovel, and light pick-up truck; other basic office equipment. PRE-EMPLOYMENT REQUIREMENTS Background check including employment references, criminal history, and driving record review Drug screen Physical Must be legally entitled to work in the United States The City of Westminster offers a comprehensive benefit package including: Health and Dental Flexible Spending Pension/ Retirement Plans Term Life Insurance Long-term Disability Survivor Benefits Wellness Program General leave that provides vacation, holidays, illness leave and administrative leave Education and Training Reimbursement, and Exempt Reimbursement Program For a more detailed overview of our Exempt and Administrative Officer benefit package: Benefit Package The City of Westminster does not participate in the Social Security system.In lieu of social security contributions, the city contributes to a 401(a) defined contribution plan on your behalf. 401(a) Contribution Rates: Employee Mandatory Contribution: 11% of your base pay. Contributions are pre-tax and fully vested. Employer Contribution: 11.25%of your base pay. Employer Contribution Vesting Schedule Less than 3 years - 0% 3 years- 60% 4 years - 80% 5+ years - 100% The City of Westminster provides employees with innovative and practical ways to improve their commute through two key features, EcoPass and Commute Benefits powered by Commutrics. EcoPass provides unlimited trips on RTD's core transit services and Commute Rewards allows you to record your trips and get rewards based on your commute mode. Closing Date/Time: 5/13/2024 8:30 AM Mountain
Apr 30, 2024
Full Time
POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION The Pavement Management Coordinator position performs professional, administrative, and technical work in the administration, planning, and coordination of the Asphalt Pavement Program under the direction of the Assistant City Engineer. The position requires high initiative and the ability to work with limited direction. The incumbent is responsible for the monitoring, planning, development, and operation of the City’s computerized pavement management program; evaluating data; preparation of reports and presentations; and coordination of long-range planning activities within the department. Incumbent will also assist in the preparation of the Program’s budget, City Council staff reports and agenda memos, and participation in intergovernmental functions, while exercising independent judgment in planning work assignments and priorities, and in making technical and administrative determinations. The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage, and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage. ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: Westminster’s purpose is to provide core services and foster economic resilience to give our community the opportunity to thrive. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - Pride - Integrity - Responsibility - Innovation - Teamwork). This position supports the goals of the Public Works and Utilities Department, which maintains and enhances the safety and well-being of the community by providing well-planned, cost-effective maintenance of the City’s extensive network of street infrastructure. The department continuously strives to meet the needs of the community by constantly focusing on customer service, efficient and effective utilization of resources, safety, innovation, and teamwork. Every employee is accountable to: Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback Act as an ambassador by understanding and fostering the organization's mission and vision Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty, and ethical behavior Address difficult or contentious issues in a constructive manner Support and promote change; demonstrate flexibility, and take calculated risks when appropriate Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization Work to continuously improve the efficiency and effectiveness of the service or product being delivered Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences GENERAL COMPETENCIES Citywide - Every employee in this position is accountable to: Establish effective interpersonal relationships through honest, open communication and follow-through on commitments Recognize personal strengths and weaknesses, and target areas for personal self-development Demonstrate initiative in performing job tasks Exhibit problem-solving skills leading to sound judgment and quality decisions Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently Communicate effectively with individuals and groups using clear and concise verbal and written communications Demonstrate accountability for work, and take ownership in job performance Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product Job Specific - Every employee in this position must be able to: Supervises, directs, and assigns the work of direct reports Demonstrate thorough understanding and functionality of the RoadMatrix pavement management system Develop short-term and long-term pavement programs using the City’s pavement management system Prepare staff reports and agenda memos to City Council Demonstrate effective communication skills with the ability to present ideas clearly and concisely, verbally and in writing to employees, citizen groups, administrators, and Council members utilizing effective research and analytical techniques Use City-specific programs such as Access Westminster, Geographic Information System (GIS), JD Edwards for financial and human resources applications Provides recommendations for the Street Operations maintenance program Evaluate programs and services effectiveness and efficiency from an overall results-oriented perspective Demonstrate knowledge of municipal government services, organizations, budgeting, fiscal systems, and general political structure Demonstrate working knowledge of pavement and street-related infrastructure Demonstrate working knowledge of pavement management principles and procedures used in budgeting, planning, organizing, staffing, coordinating and supervising Demonstrate knowledge of the principles, practices, and procedures of public administration as applied to research report writing, analytical studies, and evaluation of programs Demonstrate knowledge of Public Works and Utilities operations, theories, principals, practices, and regulations, including water and wastewater treatment operations Analyze and evaluate complex sets of data and circumstances from an overall perspective and formulate and carry out effective plans, procedures, and programs Assimilate appropriate technologies and transfer their usages to areas within the City Demonstrate effective interpersonal skills by maintaining positive working relationships with administrative staff, department heads, employees, other governmental officials, citizens, and fellow professional associates Leadership/Supervisory - Every employee in this position is accountable to: Foster a participatory organizational climate that is open, positive, reinforcing, and supportive Encourage employees to be accountable for their work, and take ownership in what they do Demonstrate leadership and courage by making or supporting decisions that reflect the organizational mission and goals, even when the decision may be unpopular to some Demonstrate collaboration and conflict resolution skills with other departments and employees Help employees to see the value of developing their skills, and assist them in eliminating barriers to their development; encourage employees to step outside of their comfort zone to develop their skills Provide meaningful, timely employee feedback and appraisals, and effectively address employee performance problems Effectively supervise, mentor, and motivate in a team environment JOB SPECIFIC FUNCTIONS Essential Job Functions, Duties, Responsibilities and Tasks 1. Support Assistant City Engineer with the coordination of the Engineering Division budget, Asphalt Pavement Program, and Five-Year Master Plan, including: Maintaining and analyzing the RoadMatrix pavement management system, including tabulation, condition assessment, projection of future infrastructure deterioration and rehabilitation types, five-year rehabilitation plans, cost estimating, and development of priorities for program level determination Reporting and making recommendations to the Division Manager, Department Head, City Council, and City Manager for consideration of implementation Assisting the Assistant City Engineer with the preparation of budget submissions from the Engineering Division for completeness and adherence with the Department’s and the City’s Strategic Plan Preparing, analyzing, and researching proposed and existing programs as they relate to the development of the Department’s budget and long-range planning Making recommendations and writing reports based on division/program budgets Analyzing Department policies, operating practices, and procedures, and making recommendations to extensive changes to program policies and procedures Managing special projects and coordinating specific programs Working closely with the Assistant City Engineer, and other City employees on special projects, committees, and citizen inquiries Represent Public Works and Utilities and the City of Westminster in working with other agencies and professional organizations on special projects and committees 2. Conducts research and prepares reports proposing or recommending solutions or action plans, including: Analyzing and reviewing reports to prioritize short- and long-range Program projects, and determine proper course of action Making recommendations for the biennial budget for the Engineering Division Developing specifications and guidelines for the Asphalt Pavement Program Forecasting annual expenditures, and preparing and conducting presentations on the Division’s biennial budget to the City Engineer and Public Works & Utilities Director Preparing, analyzing, and researching proposed and existing programs as they relate to the development of the Division’s budget and long-range planning Coordinating short- and long-range Program Projects with other divisions/departments or entities responsible for infrastructure or other municipal projects 3. Communicates successfully and develops and maintains effective relationships, including: Preparing effective written communications such as reports, memos, activity logs, etc. Demonstrating effective oral communication skills with the public, and other members of the department and City Dealing with other department members, City employees, and the public in a positive collaborative manner 4. Contract administration of multiple service and construction contracts including: Managing various consultants and contractors Developing specifications Writing Request for Proposal/Invitation for Bids (RFP/IFB) Coordination with the City’s Procurement Manager Development of award measures Project management Determine conformance to local, state, and federal specifications 5. Performs work safely, including: Operating City vehicle Maintaining safe driving record 6. Maintains regular and punctual attendance Other Duties and Responsibilities Incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City’s discretion. POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS Education, Experience, Skills, Formal Training, Licenses, and Certifications Required : Five (5) years of experience in the construction, maintenance, and repair of roadways Thorough knowledge of asphalt and concrete principles and practices applied in design, construction, and materials testing Valid driver’s license and maintenance of a safe driving record for continued employment Preferred : Bachelor’s degree or higher with course work in Civil Engineering, Construction Management, Public Administration, or related area of study Three (3) years of experience working in local government performing Public Works duties Certification in concrete design, placement, and testing, and in asphalt pavement design, construction, and testing Three (3) years of experience in the supervisory or lead capacity of a construction and maintenance crew Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered Physical Requirements Work can be physical in nature and requires sufficient physical stamina and strength for: Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing, sometimes for extended periods Constantly sitting while driving to and from inspection sites; constantly walking and standing on uneven terrain to access inspection sites Frequent squatting, reaching above shoulder, and twisting to file documents and lift supplies and material; occasional bending, kneeling, climbing, balancing, and reaching below shoulder to store documents, material, and supplies Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment Constantly using near and/or far acuity and hearing to safely perform duties and office tasks, and effectively communicate with staff and public Frequent lifting, carrying, pushing and/or pulling of up to ten (10) pounds to move material and supplies; occasionally lifting, carrying up to 100 pounds from ground to waist twenty (20) feet to move manhole covers; occasionally pushing and/or pulling of up to 100 pounds twenty (20) feet to move supplies and other equipment WORKING CONDITIONS Work is performed both indoors and outdoors with constant exposure to extreme temperatures. Inspections are performed year-round with exposures to busy traffic and environmental hazards. Must demonstrate the ability to meet the physical demands of the job, including the ability to retrieve information from various locations in the office when needed. Exposure to periods of high activity and high stress under demanding conditions. The position requires a great deal of communication with City employees, the public, and outside agencies. Required Materials and Equipment Tape measures, distance measuring computer, survey equipment; calculator and personal computer; basic computer programs; Microsoft Word, Excel, Outlook, PowerPoint, and Publisher; Asset management system; telephone and two-way radio; asphalt and concrete materials testing equipment; pick and shovel, and light pick-up truck; other basic office equipment. PRE-EMPLOYMENT REQUIREMENTS Background check including employment references, criminal history, and driving record review Drug screen Physical Must be legally entitled to work in the United States The City of Westminster offers a comprehensive benefit package including: Health and Dental Flexible Spending Pension/ Retirement Plans Term Life Insurance Long-term Disability Survivor Benefits Wellness Program General leave that provides vacation, holidays, illness leave and administrative leave Education and Training Reimbursement, and Exempt Reimbursement Program For a more detailed overview of our Exempt and Administrative Officer benefit package: Benefit Package The City of Westminster does not participate in the Social Security system.In lieu of social security contributions, the city contributes to a 401(a) defined contribution plan on your behalf. 401(a) Contribution Rates: Employee Mandatory Contribution: 11% of your base pay. Contributions are pre-tax and fully vested. Employer Contribution: 11.25%of your base pay. Employer Contribution Vesting Schedule Less than 3 years - 0% 3 years- 60% 4 years - 80% 5+ years - 100% The City of Westminster provides employees with innovative and practical ways to improve their commute through two key features, EcoPass and Commute Benefits powered by Commutrics. EcoPass provides unlimited trips on RTD's core transit services and Commute Rewards allows you to record your trips and get rewards based on your commute mode. Closing Date/Time: 5/13/2024 8:30 AM Mountain
San Diego State University
5500 Campanile Drive, San Diego, CA 92182, USA
Position Summary Under general supervision of the Work Control Manager, the Work Control Coordinator understands and performs the full scope of Facilities Services Work Control Center activities and responsibilities. Primary responsibilities are a) completing and reporting on the full execution of the maintenance work order processes from receipt and initiation through close out, b) providing customer service to Facilities Services’ staff, the campus community and vendors and c) ensuring data integrity for facility information. The Work Control Coordinator provides courteous, reliable, and efficient professional services and support to the campus and Facilities Services. They provide prompt response and resolution of emergency work, accurate documentation for all projects under the coordination of Facilities Services. The Work Control Coordinator consistently meets the needs of the university in a timely and professional manner; follow-up on projects or tasks to ensure that all items are completed; consistently meets deadlines; builds and maintains internal and external customer satisfaction with the products and services offered by the organization; seeks customer feedback; and is responsive to customers and takes appropriate action for the situation. This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary SDSU Facilities Services (FS) is a customer-service based organization providing facility maintenance activities through a transparent and deliberate process. It is responsible for the operation, maintenance, repair, renovation, remodel, and alteration activities in support of the academic and research mission of the university. Facilities Services employs approximately 250 employees and supports approximately eight million square feet of buildings (including residence halls and parking structures) and 280 acres of improved and unimproved land. For more information regarding Facilities Services, click here . Education and Experience Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly lean new office support technology systems and software packages is also a prerequisite. These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Key Qualifications Substantial and effective telephone communication skills, interpersonal and listening skills, and the ability to effectively provide good customer service. Great attention to detail. The ability to work as a team member, to coordination efforts and to integrate these efforts with all other employees in the Work Control Center and Facilities Services. Skilled with basic computer operations Ability to learn all aspects of the automated maintenance management system. Compensation and Benefits Starting salary upon appointment is not expected to exceed $3,680 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $3,680 - $5,783 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on March 18, 2024. To receive full consideration, apply by March 17, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Rachael Stalmann at rstalmann@sdsu.edu. Advertised: Mar 01 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Position Summary Under general supervision of the Work Control Manager, the Work Control Coordinator understands and performs the full scope of Facilities Services Work Control Center activities and responsibilities. Primary responsibilities are a) completing and reporting on the full execution of the maintenance work order processes from receipt and initiation through close out, b) providing customer service to Facilities Services’ staff, the campus community and vendors and c) ensuring data integrity for facility information. The Work Control Coordinator provides courteous, reliable, and efficient professional services and support to the campus and Facilities Services. They provide prompt response and resolution of emergency work, accurate documentation for all projects under the coordination of Facilities Services. The Work Control Coordinator consistently meets the needs of the university in a timely and professional manner; follow-up on projects or tasks to ensure that all items are completed; consistently meets deadlines; builds and maintains internal and external customer satisfaction with the products and services offered by the organization; seeks customer feedback; and is responsive to customers and takes appropriate action for the situation. This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary SDSU Facilities Services (FS) is a customer-service based organization providing facility maintenance activities through a transparent and deliberate process. It is responsible for the operation, maintenance, repair, renovation, remodel, and alteration activities in support of the academic and research mission of the university. Facilities Services employs approximately 250 employees and supports approximately eight million square feet of buildings (including residence halls and parking structures) and 280 acres of improved and unimproved land. For more information regarding Facilities Services, click here . Education and Experience Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly lean new office support technology systems and software packages is also a prerequisite. These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Key Qualifications Substantial and effective telephone communication skills, interpersonal and listening skills, and the ability to effectively provide good customer service. Great attention to detail. The ability to work as a team member, to coordination efforts and to integrate these efforts with all other employees in the Work Control Center and Facilities Services. Skilled with basic computer operations Ability to learn all aspects of the automated maintenance management system. Compensation and Benefits Starting salary upon appointment is not expected to exceed $3,680 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $3,680 - $5,783 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on March 18, 2024. To receive full consideration, apply by March 17, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Rachael Stalmann at rstalmann@sdsu.edu. Advertised: Mar 01 2024 Pacific Standard Time Applications close: Closing Date/Time:
MASSACHUSETTS TRIAL COURT
Edgartown, Massachusetts, United States
Title: Probation Case Coordinator (Gr 12-13) - Edgartown District Court Pay Grade: Grade 12 Starting Pay: $55,128.58 Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service Notes: • This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing the full range of case processing duties and for coordinating those activities within a sub-unit or special function of a Probation Office. In addition, this series is responsible for providing service to the public and other individuals with business with the court consistent with policies on confidentiality. The position title above the entry level requires the performance of increasingly more responsible and varied work which requires more knowledge of overall court and administrative operations. Employees are appointed at the entry level position title and are eligible for reclassification to the higher level position title within this series consistent with the specifications for the higher level position title. The position title reverts to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Coordinator I - This is the entry level position title within this series. Employees at this entry level are expected to coordinate a sub-unit or special function within a Probation Office and the processing of cases within that sub-unit or special function from beginning to end. Employees may also coordinate the research of open cases and the actions to be taken to update those cases. Probation Case Coordinator II - This is the second level position title within this series. Employees at this second level are expected to be involved in quality control activities within the sub-unit or special function and to be able to perform mid-level responsibilities for the Probation Office in the areas of fiscal, human resources and other administrative activities. May also serve as a back-up to a Probation Operations Supervisor. Duties: Probation Case Coordinator I • Duties: Coordinates the case processing responsibilities within a sub-unit or special function of a Probation Office, such as the record merging process, the record sealing process, violation hearings, or serves as an assistant supervisor of an office. • Coordinate’s workflow provides technical assistance, answers questions, coordinates the collection and recording of information, the review of material prepared, and determines further actions to be taken. • Identifies problems within the sub-unit or functional area and develops solutions to those problems. • Identifies training needs of case processing staff and participates in the development and implementation of training programs within the sub-unit or functional area supervised. • Coordinates the scheduling and calendaring of cases and/or violation hearings, the preparing of and sending of notices to parties, determines the need for rescheduling within established guidelines, and communicates with other offices concerning hearing dates. • Ensures that proper records and folders are sent into court each day and coordinates missing cases with other offices. • Responsible for corrections and deletions in MassCourts and other probation automated systems • Provides customer service to attorneys, litigants, law enforcement personnel, and the public. • Serves as a point of contact for information concerning cases processed within the sub-unit or functional area supervised who can respond to any inquiry within established guidelines. • May use specialized communication skills in performing these duties; Trains staff in the use of automated systems and word processing software, introduces new versions or functions, trouble-shoot problems, and attend meetings. • Coordinates the collection and reporting of statistics concerning cases processed. • Performs special projects, such as researching default cases to determine their status and the actions that need to be taken to resolve their status. • Performs the duties of the lower-level series as required. Probation Case Coordinator II Additional Duties: • Regularly monitors the accuracy, completeness, and timeliness of case processing activities within the sub-unit or special function. • Evaluates and recommends ways to improve case processing activities within the sub-unit or special function. • Performs mid-level administrative duties such as preparing payment vouchers to pay for goods received, recording MMARS documents in the Budgetary Control Register, and preparing monthly expenditure reports and other fiscal documents and reports. • Provides assistance in the areas of human resources, including keeping records, and helping staff understand information related to benefits and other Trial Court issued policies. • Provides assistance in the maintenance of time, personnel, and payroll records for employees within the work unit or office, and in the preparation of documents. • Prepares a variety of reports using Excel spreadsheets and similar software; May serve as a back-up to a higher-level series; Performs all the duties of the lower level in this series as required. Minimum Requirements: • These are the minimum requirements necessary to apply for the position of Probation Case Coordinator. Probation Case Coordinator I Requirements: • Graduation from high school and a minimum of four years of relevant court clerical experience, or an equivalent combination of education and experience (especially supervisory experience). • Considerable knowledge of court procedures to permit the supervision of cases and staff. • Ability and experience using personal computers, including considerable knowledge of word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • Considerable knowledge of all automated systems used by probation personnel and the ability to teach and train staff in their use and to resolve problems as needed. • Considerable knowledge of the organization, operations, functions, and scope of authority of the court. • Ability to plan, assign, and supervise the work of subordinate employees. • Ability to identify and understand problems and to determine the appropriate measures to take to solve those problems. • Ability to make work decisions in accordance with the law, regulations, and department rules. • Ability to process specialized cases from beginning to end. • Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others. • Considerable experience and ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to conduct research on case files and systems and to prepare reports. Probation Case Coordinator II Additional Requirements : • A minimum of two of years of experience as a Probation Case Coordinator I. • Thorough knowledge and training in all the procedures, manual and automated, related to the cases processed within the Probation Office and the ability to supervise cases and staff. • Thorough knowledge and ability to effectively use MassCourts and other probation automated data management systems. • Advanced ability and experience using personal computers, including advanced knowledge of word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is required. • Considerable knowledge of courtroom policies and procedures. • Working knowledge of Trial Court fiscal policies and procedures. • Working knowledge of Trial Court personnel policies and procedures. • Demonstrated ability to monitor case processing activities to maintain quality control standards. • Demonstrated ability to identify problems and to recommend improvements to case processing activities. • Demonstrated ability to prepare fiscal documents and reports, and personnel documents in accordance with Trial Court policies and procedures. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical case processing information. Closing Date/Time: 2024-08-01
Apr 25, 2024
Full Time
Title: Probation Case Coordinator (Gr 12-13) - Edgartown District Court Pay Grade: Grade 12 Starting Pay: $55,128.58 Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service Notes: • This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing the full range of case processing duties and for coordinating those activities within a sub-unit or special function of a Probation Office. In addition, this series is responsible for providing service to the public and other individuals with business with the court consistent with policies on confidentiality. The position title above the entry level requires the performance of increasingly more responsible and varied work which requires more knowledge of overall court and administrative operations. Employees are appointed at the entry level position title and are eligible for reclassification to the higher level position title within this series consistent with the specifications for the higher level position title. The position title reverts to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Coordinator I - This is the entry level position title within this series. Employees at this entry level are expected to coordinate a sub-unit or special function within a Probation Office and the processing of cases within that sub-unit or special function from beginning to end. Employees may also coordinate the research of open cases and the actions to be taken to update those cases. Probation Case Coordinator II - This is the second level position title within this series. Employees at this second level are expected to be involved in quality control activities within the sub-unit or special function and to be able to perform mid-level responsibilities for the Probation Office in the areas of fiscal, human resources and other administrative activities. May also serve as a back-up to a Probation Operations Supervisor. Duties: Probation Case Coordinator I • Duties: Coordinates the case processing responsibilities within a sub-unit or special function of a Probation Office, such as the record merging process, the record sealing process, violation hearings, or serves as an assistant supervisor of an office. • Coordinate’s workflow provides technical assistance, answers questions, coordinates the collection and recording of information, the review of material prepared, and determines further actions to be taken. • Identifies problems within the sub-unit or functional area and develops solutions to those problems. • Identifies training needs of case processing staff and participates in the development and implementation of training programs within the sub-unit or functional area supervised. • Coordinates the scheduling and calendaring of cases and/or violation hearings, the preparing of and sending of notices to parties, determines the need for rescheduling within established guidelines, and communicates with other offices concerning hearing dates. • Ensures that proper records and folders are sent into court each day and coordinates missing cases with other offices. • Responsible for corrections and deletions in MassCourts and other probation automated systems • Provides customer service to attorneys, litigants, law enforcement personnel, and the public. • Serves as a point of contact for information concerning cases processed within the sub-unit or functional area supervised who can respond to any inquiry within established guidelines. • May use specialized communication skills in performing these duties; Trains staff in the use of automated systems and word processing software, introduces new versions or functions, trouble-shoot problems, and attend meetings. • Coordinates the collection and reporting of statistics concerning cases processed. • Performs special projects, such as researching default cases to determine their status and the actions that need to be taken to resolve their status. • Performs the duties of the lower-level series as required. Probation Case Coordinator II Additional Duties: • Regularly monitors the accuracy, completeness, and timeliness of case processing activities within the sub-unit or special function. • Evaluates and recommends ways to improve case processing activities within the sub-unit or special function. • Performs mid-level administrative duties such as preparing payment vouchers to pay for goods received, recording MMARS documents in the Budgetary Control Register, and preparing monthly expenditure reports and other fiscal documents and reports. • Provides assistance in the areas of human resources, including keeping records, and helping staff understand information related to benefits and other Trial Court issued policies. • Provides assistance in the maintenance of time, personnel, and payroll records for employees within the work unit or office, and in the preparation of documents. • Prepares a variety of reports using Excel spreadsheets and similar software; May serve as a back-up to a higher-level series; Performs all the duties of the lower level in this series as required. Minimum Requirements: • These are the minimum requirements necessary to apply for the position of Probation Case Coordinator. Probation Case Coordinator I Requirements: • Graduation from high school and a minimum of four years of relevant court clerical experience, or an equivalent combination of education and experience (especially supervisory experience). • Considerable knowledge of court procedures to permit the supervision of cases and staff. • Ability and experience using personal computers, including considerable knowledge of word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • Considerable knowledge of all automated systems used by probation personnel and the ability to teach and train staff in their use and to resolve problems as needed. • Considerable knowledge of the organization, operations, functions, and scope of authority of the court. • Ability to plan, assign, and supervise the work of subordinate employees. • Ability to identify and understand problems and to determine the appropriate measures to take to solve those problems. • Ability to make work decisions in accordance with the law, regulations, and department rules. • Ability to process specialized cases from beginning to end. • Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others. • Considerable experience and ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to conduct research on case files and systems and to prepare reports. Probation Case Coordinator II Additional Requirements : • A minimum of two of years of experience as a Probation Case Coordinator I. • Thorough knowledge and training in all the procedures, manual and automated, related to the cases processed within the Probation Office and the ability to supervise cases and staff. • Thorough knowledge and ability to effectively use MassCourts and other probation automated data management systems. • Advanced ability and experience using personal computers, including advanced knowledge of word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is required. • Considerable knowledge of courtroom policies and procedures. • Working knowledge of Trial Court fiscal policies and procedures. • Working knowledge of Trial Court personnel policies and procedures. • Demonstrated ability to monitor case processing activities to maintain quality control standards. • Demonstrated ability to identify problems and to recommend improvements to case processing activities. • Demonstrated ability to prepare fiscal documents and reports, and personnel documents in accordance with Trial Court policies and procedures. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical case processing information. Closing Date/Time: 2024-08-01
Training Program Coordinator (Grievance and Appeals) CalOptima CalOptima Health is seeking a highly motivated an experienced Training Program Coordinator (Grievance and Appeals) to join our team. The Training Program Coordinator will provide grievance and appeals specialized tasks relevant to an assigned programs and projects. The incumbent will design, develop and effectively deliver a training program for Grievance & Appeals (GARS) staff. The incumbent will be responsible for auditing grievance and appeal activity performed with the GARS department following regulatory and internal guidelines in conjunction with CalOptima Health policies and procedures. The incumbent will review quality assurance results and provide member and provider grievance and appeals training based on internal and external audit results. The incumbent will provide general trend information to management. The incumbent will provide assistance to the Office of Compliance department with internal audits and Centers for Medicare & Medicaid Services (CMS), Department of Health Care Services (DHCS) or Department of Managed Health Care (DMHC) audits, as well as research and distribute updates based on regulatory guidelines. The incumbent will have specialized background or knowledge regarding grievance, appeals, provider dispute resolution, authorization rules, claims processing and division of financial responsibility and regulatory guidelines relevant to grievance and appeals. The incumbent will often work independently, performing research and administrative duties. The incumbent will exercise discretion and judgment and may coordinate a function and the work of others within the program/project. Position Information: Department: Grievance & Appeals Salary Grade: H - $59,000 - $89,782 Work Arrangement: Partial Telework **This position is eligible for telework in California.** Duties & Responsibilities: 80% - Program Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Develops and maintains a comprehensive training program and conducts new hire training. Conducts training audits using CalOptima Health approved tools that are consistent with all regulatory, contractual and accrediting standards and requirements. Analyzes and reviews case files to determine if the appropriate case classified was utilized based on regulatory guidelines. Develops reporting and trending for management. Analyzes and reviews case files to determine if cases were resolved within the required regulatory timeframe. Analyzes and reviews case files to determine if the case was handled appropriately based on regulatory and internal guidelines in conjunction with CalOptima Health policies and procedures. Analyzes and reviews grievance and appeal resolution letter(s) to determine if all member or provider complaints were identified and resolved appropriately. Analyzes and reviews grievance and appeal letters to ensure appeal language is appropriate to each line of business and complaint type was accurately utilized. Audits all decisions that have been overturned to determine if they have been effectuated timely and accurately. Conducts oversight of the day-to-day grievance & appeals processes for new hires. Conducts training on changes to workflow(s) based on departmental updates and based on errors identified during internal and external audits. Determines on-going training needs as well as identify cross-training opportunities. Provides feedback (report card) to new staff on opportunities for improvement. Compiles, summarizes and provides recommendations for improvement based on audit results to the upper management. Works closely with management to identify any training, system or workflow opportunities related to member grievance and appeals and provider grievances, disputes and appeals. 15% - Administrative Support Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Develops, updates and maintains desktop level procedures. Serves as a liaison between GARS, Office of Compliance and Regulatory Affairs for regulatory updates, provides updates during weekly/monthly meetings and conducts trainings on the changes as needed. 5% - Completes other projects and duties as assigned. Minimum Qualifications: High School diploma or equivalent required. 2 years of health care management experience, preferably in managed care environment in related area of responsibility (i.e., customer service, member grievances and appeals and/or provider grievances and appeals) required. HMO, Medicare, Medi-Cal/Medicaid and health services experience required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Preferred Qualifications: Bachelor's degree. Experience in training in a managed care environment. Experience in development and presentation of training tools and materials. Medicare and Medi-Cal customer service and claims experience. Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese). Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is April 11, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/training-program-coordinator-grievance-and-appeals-505-city-parkway-california-united-states Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-45f04455a780ae4ebb54276cedcee63c
Apr 02, 2024
Full Time
Training Program Coordinator (Grievance and Appeals) CalOptima CalOptima Health is seeking a highly motivated an experienced Training Program Coordinator (Grievance and Appeals) to join our team. The Training Program Coordinator will provide grievance and appeals specialized tasks relevant to an assigned programs and projects. The incumbent will design, develop and effectively deliver a training program for Grievance & Appeals (GARS) staff. The incumbent will be responsible for auditing grievance and appeal activity performed with the GARS department following regulatory and internal guidelines in conjunction with CalOptima Health policies and procedures. The incumbent will review quality assurance results and provide member and provider grievance and appeals training based on internal and external audit results. The incumbent will provide general trend information to management. The incumbent will provide assistance to the Office of Compliance department with internal audits and Centers for Medicare & Medicaid Services (CMS), Department of Health Care Services (DHCS) or Department of Managed Health Care (DMHC) audits, as well as research and distribute updates based on regulatory guidelines. The incumbent will have specialized background or knowledge regarding grievance, appeals, provider dispute resolution, authorization rules, claims processing and division of financial responsibility and regulatory guidelines relevant to grievance and appeals. The incumbent will often work independently, performing research and administrative duties. The incumbent will exercise discretion and judgment and may coordinate a function and the work of others within the program/project. Position Information: Department: Grievance & Appeals Salary Grade: H - $59,000 - $89,782 Work Arrangement: Partial Telework **This position is eligible for telework in California.** Duties & Responsibilities: 80% - Program Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Develops and maintains a comprehensive training program and conducts new hire training. Conducts training audits using CalOptima Health approved tools that are consistent with all regulatory, contractual and accrediting standards and requirements. Analyzes and reviews case files to determine if the appropriate case classified was utilized based on regulatory guidelines. Develops reporting and trending for management. Analyzes and reviews case files to determine if cases were resolved within the required regulatory timeframe. Analyzes and reviews case files to determine if the case was handled appropriately based on regulatory and internal guidelines in conjunction with CalOptima Health policies and procedures. Analyzes and reviews grievance and appeal resolution letter(s) to determine if all member or provider complaints were identified and resolved appropriately. Analyzes and reviews grievance and appeal letters to ensure appeal language is appropriate to each line of business and complaint type was accurately utilized. Audits all decisions that have been overturned to determine if they have been effectuated timely and accurately. Conducts oversight of the day-to-day grievance & appeals processes for new hires. Conducts training on changes to workflow(s) based on departmental updates and based on errors identified during internal and external audits. Determines on-going training needs as well as identify cross-training opportunities. Provides feedback (report card) to new staff on opportunities for improvement. Compiles, summarizes and provides recommendations for improvement based on audit results to the upper management. Works closely with management to identify any training, system or workflow opportunities related to member grievance and appeals and provider grievances, disputes and appeals. 15% - Administrative Support Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Develops, updates and maintains desktop level procedures. Serves as a liaison between GARS, Office of Compliance and Regulatory Affairs for regulatory updates, provides updates during weekly/monthly meetings and conducts trainings on the changes as needed. 5% - Completes other projects and duties as assigned. Minimum Qualifications: High School diploma or equivalent required. 2 years of health care management experience, preferably in managed care environment in related area of responsibility (i.e., customer service, member grievances and appeals and/or provider grievances and appeals) required. HMO, Medicare, Medi-Cal/Medicaid and health services experience required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Preferred Qualifications: Bachelor's degree. Experience in training in a managed care environment. Experience in development and presentation of training tools and materials. Medicare and Medi-Cal customer service and claims experience. Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese). Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is April 11, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/training-program-coordinator-grievance-and-appeals-505-city-parkway-california-united-states Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-45f04455a780ae4ebb54276cedcee63c
Sonoma County, CA
Santa Rosa, California, United States
Position Information Take your legal support career to the next level and become the Sonoma County Probation Department's newest Senior Legal Support Coordinator. Starting salary up to $36.77/hour ($76,743/year) and a competitive total compensation package!* What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education About the Position Probation Department Senior Legal Support Coordinators play a crucial role in the criminal justice system. They coordinate work with staff and: Process complex legal requests and c reate and file petitions with the court in accordance with the law and established procedures Communicate information regarding the status of cases, department procedures, the disposition of records, and other appropriate information to attorneys, law enforcement officials, outside agencies, and the general public Prepare daily Court calendars and review, organize, and distribute Court reports and documents Provide customer service to the public in person, electronically, and over the phone Receive and process mail, including time-sensitive legal documents Train Legal Processors in an assigned unit Run criminal history reports Use independent judgment in selecting and applying specific laws, ordinances, regulations, and procedures Working in the Hall of Justice for the Adult Probation Division, this position assists the Legal Staff Supervisor and supports the reception desk and payment window. The ideal candidate for this position thrives in a fast-paced, collaborative, and customer-focused environment. They will also possess: Strong communication and interpersonal skills, empathy, tact, patience, and a positive outlook with the ability to interact with a diverse customer base Excellent problem-solving skills and the independence to use sound judgment in applying appropriate rules and regulations The ability to prioritize work with strict deadlines and shift gears quickly Knowledge of the criminal court system Some experience r eading and interpreting court documents Moderate to advanced Word and Excel skills A sense of humor *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . The Civil Service title for this position is Senior Legal Processor. This recruitment is being conducted to fill a position in the Probation Department. The employment list established from this recruitment may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of this list. Qualified C o unty employees who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education and work experience which would provide an opportunity to acquire the knowledge and abilities listed herein. Normally, two years of work experience in a law office, law enforcement office, or court environment processing legal documents would provide this opportunity. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Special Skill Requirement: The ability to type at a corrected speed of 45 words per minute may be required for some assignments. Background Requirements: Applicants for some assignments must successfully complete a thorough background investigation conducted by the Sheriff’s Office. Knowledge, Skills, and Abilities Considerable knowledge of: the purpose and processing of a diversity of court, law enforcement, and legal documents, forms, and records; the operations, procedures and jurisdictions of the court or department of assignment; the record and computer systems of the Courts and the department of assignment; basic arithmetic, English grammar, vocabulary, spelling, punctuation, and composition; the technical resource materials and information sources applicable to the area of assignment; court related statutes, laws, ordinances and procedures and their applicability to the department of assignment. Some knowledge of: effective supervision; techniques and methods of training employees in work procedures. Ability to: prepare and process a variety of complex legal documents; maintain complex legal records, assemble materials and prepare reports; locate, identify and correct technical inaccuracies; work independently in performing assignment and in resolving problems and deviations; assist in the planning and coordination of the work in the assigned unit; understand, interpret, explain, and apply specific statues, codes, laws, regulations, and procedures train employees; use independent initiative and discretion in organizing work and carrying out instructions within a structured environment; establish and maintain cooperative and harmonious relationships with judges, attorneys, litigants, other employees, and the general public; independently research and prepare correspondence in answer to inquiries about department records, programs, services, procedures, and regulations; make accurate arithmetic calculations; operate a variety of office equipment. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. BACKGROUND INVESTIGATION It is the policy of law enforcement and legal offices and departments, in the County of Sonoma, that candidates complete a thorough background investigation process prior to employment. This policy is imperative to keep the department’s employees and the public safe and to maintain high standards in the law enforcement community. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. The background investigation will include a thorough assessment of a candidate’s personal, employment, educational, criminal, and credit history. The investigation may include but is not necessarily limited to: the use of prescription and/or other drugs, reports from former employers, friends, family members, educational institutions, law enforcement agencies, credit reports, court reports, public records search, and/or other relevant sources. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. All candidates will be required to take a pre-employment medical examination. The pre-employment medical examination will include drug testing as part of the medical examination for all applicants and for all current employees who are offered employment with the Offices/Departments. Additionally, candidates may be required to take a pre-employment psychological examination. The results of these examinations and the background investigation shall be confidential and shall not be available to the candidate for review. Failure to pass the background investigation will eliminate a candidate from the employment process. You may also review the Job Classification Screening Schedule to determine the requirements for this position. Issues that arise during the investigation process will be assessed, and judgment and discretion will be used to determine the employability of the candidate. Where there is evidence of a candidate’s past use of controlled substances, many factors shall be used to determine the employability of the individual such as a pattern of use, kind of drug used, circumstances of the start of the drug use, treatment, behavior, and attitude since discontinuance, etc. Please note that a history of using controlled substances does not result in automatic disqualification from the selection process. Prior to disqualifying any candidate whose profile falls within the provisions of the policy, the candidate shall be given the opportunity to present any and all evidence of mitigating facts that the candidate feels should be considered by the hiring authority. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: AK HR Technician: KK IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Mar 28, 2024
Full Time
Position Information Take your legal support career to the next level and become the Sonoma County Probation Department's newest Senior Legal Support Coordinator. Starting salary up to $36.77/hour ($76,743/year) and a competitive total compensation package!* What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education About the Position Probation Department Senior Legal Support Coordinators play a crucial role in the criminal justice system. They coordinate work with staff and: Process complex legal requests and c reate and file petitions with the court in accordance with the law and established procedures Communicate information regarding the status of cases, department procedures, the disposition of records, and other appropriate information to attorneys, law enforcement officials, outside agencies, and the general public Prepare daily Court calendars and review, organize, and distribute Court reports and documents Provide customer service to the public in person, electronically, and over the phone Receive and process mail, including time-sensitive legal documents Train Legal Processors in an assigned unit Run criminal history reports Use independent judgment in selecting and applying specific laws, ordinances, regulations, and procedures Working in the Hall of Justice for the Adult Probation Division, this position assists the Legal Staff Supervisor and supports the reception desk and payment window. The ideal candidate for this position thrives in a fast-paced, collaborative, and customer-focused environment. They will also possess: Strong communication and interpersonal skills, empathy, tact, patience, and a positive outlook with the ability to interact with a diverse customer base Excellent problem-solving skills and the independence to use sound judgment in applying appropriate rules and regulations The ability to prioritize work with strict deadlines and shift gears quickly Knowledge of the criminal court system Some experience r eading and interpreting court documents Moderate to advanced Word and Excel skills A sense of humor *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . The Civil Service title for this position is Senior Legal Processor. This recruitment is being conducted to fill a position in the Probation Department. The employment list established from this recruitment may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of this list. Qualified C o unty employees who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education and work experience which would provide an opportunity to acquire the knowledge and abilities listed herein. Normally, two years of work experience in a law office, law enforcement office, or court environment processing legal documents would provide this opportunity. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Special Skill Requirement: The ability to type at a corrected speed of 45 words per minute may be required for some assignments. Background Requirements: Applicants for some assignments must successfully complete a thorough background investigation conducted by the Sheriff’s Office. Knowledge, Skills, and Abilities Considerable knowledge of: the purpose and processing of a diversity of court, law enforcement, and legal documents, forms, and records; the operations, procedures and jurisdictions of the court or department of assignment; the record and computer systems of the Courts and the department of assignment; basic arithmetic, English grammar, vocabulary, spelling, punctuation, and composition; the technical resource materials and information sources applicable to the area of assignment; court related statutes, laws, ordinances and procedures and their applicability to the department of assignment. Some knowledge of: effective supervision; techniques and methods of training employees in work procedures. Ability to: prepare and process a variety of complex legal documents; maintain complex legal records, assemble materials and prepare reports; locate, identify and correct technical inaccuracies; work independently in performing assignment and in resolving problems and deviations; assist in the planning and coordination of the work in the assigned unit; understand, interpret, explain, and apply specific statues, codes, laws, regulations, and procedures train employees; use independent initiative and discretion in organizing work and carrying out instructions within a structured environment; establish and maintain cooperative and harmonious relationships with judges, attorneys, litigants, other employees, and the general public; independently research and prepare correspondence in answer to inquiries about department records, programs, services, procedures, and regulations; make accurate arithmetic calculations; operate a variety of office equipment. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. BACKGROUND INVESTIGATION It is the policy of law enforcement and legal offices and departments, in the County of Sonoma, that candidates complete a thorough background investigation process prior to employment. This policy is imperative to keep the department’s employees and the public safe and to maintain high standards in the law enforcement community. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. The background investigation will include a thorough assessment of a candidate’s personal, employment, educational, criminal, and credit history. The investigation may include but is not necessarily limited to: the use of prescription and/or other drugs, reports from former employers, friends, family members, educational institutions, law enforcement agencies, credit reports, court reports, public records search, and/or other relevant sources. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. All candidates will be required to take a pre-employment medical examination. The pre-employment medical examination will include drug testing as part of the medical examination for all applicants and for all current employees who are offered employment with the Offices/Departments. Additionally, candidates may be required to take a pre-employment psychological examination. The results of these examinations and the background investigation shall be confidential and shall not be available to the candidate for review. Failure to pass the background investigation will eliminate a candidate from the employment process. You may also review the Job Classification Screening Schedule to determine the requirements for this position. Issues that arise during the investigation process will be assessed, and judgment and discretion will be used to determine the employability of the candidate. Where there is evidence of a candidate’s past use of controlled substances, many factors shall be used to determine the employability of the individual such as a pattern of use, kind of drug used, circumstances of the start of the drug use, treatment, behavior, and attitude since discontinuance, etc. Please note that a history of using controlled substances does not result in automatic disqualification from the selection process. Prior to disqualifying any candidate whose profile falls within the provisions of the policy, the candidate shall be given the opportunity to present any and all evidence of mitigating facts that the candidate feels should be considered by the hiring authority. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: AK HR Technician: KK IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary Reporting to the University Registrar and led by the Assistant Registrar, the Records and Registration Coordinator must possess knowledge of procedures related to records and registration as expressed in Title 5, California State University (CSU) Executive Orders and San José State campus-based in order to provide advising to students, and consultation to staff and faculty on these policies and procedures. The Records and Registration Coordinator is responsible for providing support for a range of complex functions in the Office of the Registrar, involving a high degree of critical thinking and judgment. The incumbent is responsible for maintaining student academic records, facilitating students’ ability to register for classes, processing various documents in the student information system, ensuring documents are scanned for future retrieval, and providing information related to registration and records to students, staff, and faculty. This includes communicating and providing customer service to students over the phone, via email, through chat, and in person. This may also require consultation with academic and administrative departments to make decisions on how to manage student-specific situations. The incumbent is also responsible for coordinating at least one special program or primary partnership, including developing, maintaining, and upgrading or modifying the assigned programs/partnerships as needed. Key Responsibilities Act independently, using judgment and discretion, to solve student concerns as they arise Advise students, faculty, and staff about CSU Chancellor’s Office/San José State University policies and Office of the Registrar procedures Interpret and apply policies to resolve questions and issues Provide timely, efficient, accurate, and welcoming service to students, faculty, and staff Answer student inquiries through email, chat, phone, and in-person, or transfer students to the appropriate area for assistance Maintain accurate records of academic grades, grade changes, course withdrawals, and other academic record-keeping functions within PeopleSoft, OnBase, and other data management software Perform detailed and complex tasks to update, correct, and audit student records Ensure compliance with Academic Senate policy, Executive Orders, and Title V Resolve student registration and records issues including but not limited to registration eligibility, class status, academic standing, payments, administrative and financial holds using negative and positive service indicators Perform registration for regular and special session students who are unable to register online Coordinate at least one special program and/or primary partnership*, including developing procedures and processes; upgrading or modifying the assigned program/partnership as needed Responsible for records accuracy (by alphabet range) in the National Student Clearinghouse database Knowledge, Skills & Abilities Working knowledge of the practices, procedures and activities of the program to which assigned General knowledge of the methods and problems of organizational and program management General knowledge of research and interview techniques; and of the principles of individual and group behavior Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies Strong written and oral communication skills Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements Ability to understand students’ perspectives and empathize with their concerns Excellent customer service and public relations skills Establish and maintain cooperative working relationships with faculty, staff, vendor partners, and the community Ability to rapidly acquire a general knowledge of the overall operation, functions, and procedures of the Office of the Registrar Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office Ability to remain open to feedback and suggestions from colleagues with regard to special programs/primary partnerships coordinated Ability to communicate with constituents in a professional and respectful manner Required Qualifications Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field Two (2) years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job-related field may be substituted for one year of professional experience Preferred Qualifications Bachelor’s Degree Two (2) years of professional work experience in student records or registrar’s office Two (2) years of experience utilizing a SIS (like Banner, Colleague) Two (2) years of experience utilizing the SIS PeopleSoft Campus Solutions, specifically Two (2) years of experience in student records oversight in the CSU Strong written and oral communication skills Two (2) years of experience interpreting/applying higher education policy and procedures Compensation Classification: Student Services Professional II Anticipated Hiring Range: $4,610/month CSU Salary Range: $4,610/month - $6,556/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: March 18, 2024 through April 1, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Mar 18 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 19, 2024
Job Summary Reporting to the University Registrar and led by the Assistant Registrar, the Records and Registration Coordinator must possess knowledge of procedures related to records and registration as expressed in Title 5, California State University (CSU) Executive Orders and San José State campus-based in order to provide advising to students, and consultation to staff and faculty on these policies and procedures. The Records and Registration Coordinator is responsible for providing support for a range of complex functions in the Office of the Registrar, involving a high degree of critical thinking and judgment. The incumbent is responsible for maintaining student academic records, facilitating students’ ability to register for classes, processing various documents in the student information system, ensuring documents are scanned for future retrieval, and providing information related to registration and records to students, staff, and faculty. This includes communicating and providing customer service to students over the phone, via email, through chat, and in person. This may also require consultation with academic and administrative departments to make decisions on how to manage student-specific situations. The incumbent is also responsible for coordinating at least one special program or primary partnership, including developing, maintaining, and upgrading or modifying the assigned programs/partnerships as needed. Key Responsibilities Act independently, using judgment and discretion, to solve student concerns as they arise Advise students, faculty, and staff about CSU Chancellor’s Office/San José State University policies and Office of the Registrar procedures Interpret and apply policies to resolve questions and issues Provide timely, efficient, accurate, and welcoming service to students, faculty, and staff Answer student inquiries through email, chat, phone, and in-person, or transfer students to the appropriate area for assistance Maintain accurate records of academic grades, grade changes, course withdrawals, and other academic record-keeping functions within PeopleSoft, OnBase, and other data management software Perform detailed and complex tasks to update, correct, and audit student records Ensure compliance with Academic Senate policy, Executive Orders, and Title V Resolve student registration and records issues including but not limited to registration eligibility, class status, academic standing, payments, administrative and financial holds using negative and positive service indicators Perform registration for regular and special session students who are unable to register online Coordinate at least one special program and/or primary partnership*, including developing procedures and processes; upgrading or modifying the assigned program/partnership as needed Responsible for records accuracy (by alphabet range) in the National Student Clearinghouse database Knowledge, Skills & Abilities Working knowledge of the practices, procedures and activities of the program to which assigned General knowledge of the methods and problems of organizational and program management General knowledge of research and interview techniques; and of the principles of individual and group behavior Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies Strong written and oral communication skills Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements Ability to understand students’ perspectives and empathize with their concerns Excellent customer service and public relations skills Establish and maintain cooperative working relationships with faculty, staff, vendor partners, and the community Ability to rapidly acquire a general knowledge of the overall operation, functions, and procedures of the Office of the Registrar Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office Ability to remain open to feedback and suggestions from colleagues with regard to special programs/primary partnerships coordinated Ability to communicate with constituents in a professional and respectful manner Required Qualifications Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field Two (2) years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job-related field may be substituted for one year of professional experience Preferred Qualifications Bachelor’s Degree Two (2) years of professional work experience in student records or registrar’s office Two (2) years of experience utilizing a SIS (like Banner, Colleague) Two (2) years of experience utilizing the SIS PeopleSoft Campus Solutions, specifically Two (2) years of experience in student records oversight in the CSU Strong written and oral communication skills Two (2) years of experience interpreting/applying higher education policy and procedures Compensation Classification: Student Services Professional II Anticipated Hiring Range: $4,610/month CSU Salary Range: $4,610/month - $6,556/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: March 18, 2024 through April 1, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Mar 18 2024 Pacific Daylight Time Applications close: Closing Date/Time:
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Working Title: Senior Project Coordinator Classification Title: Administrative Analyst/ Specialist Non-Exempt Posting Details Priority Application Deadline: Sunday, November 26th @ 11:55pm PST (Posting will remain open until filled) Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under the general direction of the senior staff of the Organizational Excellence & Leadership revenue center at the College of Continuing Education (CCE), the incumbent is responsible for leading the planning and the delivery of educational services and programs for employers and organizations, including trainings and other in-person and virtual education projects. The incumbent is part of the Organizational Excellence & Leadership revenue center with over 40 staff that aims to provide transformative opportunities for clients to solve organizational challenges by providing educational services and programs that lead to actionable solutions and sustainable outcomes. A commitment to quality and to providing the highest level of customer service possible are also requisites for this position. FLSA : Non-Exempt (Eligible for overtime) Anticipated Hiring Range : $3694 per month - $5972 per month Anticipated hiring range commensurate with candidate's education, experience, skills, and training. CSU Classification Salary Range : $3694 per month - $7131 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Temporary (Annual Renewable) Time Base : Full-Time Work Hours : Monday - Friday, 8:00AM - 5:00PM, work hours may vary dependent on department operations. Department Information The College of Continuing Education (CCE) extends the mission of the university by increasing access for non-traditional learners. With a primary expertise on serving adult learners, CCE provides programs and services to individuals and employers year-round, unbound by traditional semester schedules and formats. CCE serves a hybrid student body that extends beyond California, serving over 80,000 learners annually through in-person, hybrid and fully online workshops, courses, conferences, certificate and degree programs. For more information, visit the Sacramento State, College of Continuing Education website at https://cce.csus.edu/about-cce Minimum Qualifications Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Required Qualifications Experience: 1. Experience in training or educational programming-related experience 2. Experience providing customer service while working in a service-oriented organization and/or position 3. Experience with developing, managing and implementing budgets Knowledge, Skills, Abilities: 4. Knowledge of being quality-oriented and customer-centric: detailed, accurate thorough, timely, dependable, responsive, proactive, solution-oriented 5. Strong communication and interpersonal skills to interact effectively with all levels of staff, administrators, and all external constituents, both verbally and in writing 6. Ability to use common software applications such as the Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) and quickly learn other web-based applications for project management and event planning 7. Knowledge of project management and organizational skills in coordinating many different tasks, establishing priorities and timelines, and completing projects according to complexity and resource needs, with a commitment to quality and attention to detail 8. Ability to gather and report data for both internal use and the clients Other Requirements: 9. Ability to work in evenings and weekends as needed 10. Ability to travel statewide, including overnight stays, to support the essential functions of the position Conditions of Employment Ability to pass a background check Preferred Qualifications 11. Five (5) years of experience in training or educational programming-related experience 12. Bachelor’s degree in business administration, education, or a related field 13. Certification in project management, meeting and event planning, and/or completion of related coursework 14. Familiarity with instructional design strategies 15. Experience with online platforms for synchronous training delivery 16. Experience working in a financially self-support organization Documents Needed to Apply Resume and cover letter. Failure to upload required documentation may result in disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate will be required to provide official transcripts of their highest degree earned and must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Feb 16 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Working Title: Senior Project Coordinator Classification Title: Administrative Analyst/ Specialist Non-Exempt Posting Details Priority Application Deadline: Sunday, November 26th @ 11:55pm PST (Posting will remain open until filled) Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under the general direction of the senior staff of the Organizational Excellence & Leadership revenue center at the College of Continuing Education (CCE), the incumbent is responsible for leading the planning and the delivery of educational services and programs for employers and organizations, including trainings and other in-person and virtual education projects. The incumbent is part of the Organizational Excellence & Leadership revenue center with over 40 staff that aims to provide transformative opportunities for clients to solve organizational challenges by providing educational services and programs that lead to actionable solutions and sustainable outcomes. A commitment to quality and to providing the highest level of customer service possible are also requisites for this position. FLSA : Non-Exempt (Eligible for overtime) Anticipated Hiring Range : $3694 per month - $5972 per month Anticipated hiring range commensurate with candidate's education, experience, skills, and training. CSU Classification Salary Range : $3694 per month - $7131 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Temporary (Annual Renewable) Time Base : Full-Time Work Hours : Monday - Friday, 8:00AM - 5:00PM, work hours may vary dependent on department operations. Department Information The College of Continuing Education (CCE) extends the mission of the university by increasing access for non-traditional learners. With a primary expertise on serving adult learners, CCE provides programs and services to individuals and employers year-round, unbound by traditional semester schedules and formats. CCE serves a hybrid student body that extends beyond California, serving over 80,000 learners annually through in-person, hybrid and fully online workshops, courses, conferences, certificate and degree programs. For more information, visit the Sacramento State, College of Continuing Education website at https://cce.csus.edu/about-cce Minimum Qualifications Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Required Qualifications Experience: 1. Experience in training or educational programming-related experience 2. Experience providing customer service while working in a service-oriented organization and/or position 3. Experience with developing, managing and implementing budgets Knowledge, Skills, Abilities: 4. Knowledge of being quality-oriented and customer-centric: detailed, accurate thorough, timely, dependable, responsive, proactive, solution-oriented 5. Strong communication and interpersonal skills to interact effectively with all levels of staff, administrators, and all external constituents, both verbally and in writing 6. Ability to use common software applications such as the Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) and quickly learn other web-based applications for project management and event planning 7. Knowledge of project management and organizational skills in coordinating many different tasks, establishing priorities and timelines, and completing projects according to complexity and resource needs, with a commitment to quality and attention to detail 8. Ability to gather and report data for both internal use and the clients Other Requirements: 9. Ability to work in evenings and weekends as needed 10. Ability to travel statewide, including overnight stays, to support the essential functions of the position Conditions of Employment Ability to pass a background check Preferred Qualifications 11. Five (5) years of experience in training or educational programming-related experience 12. Bachelor’s degree in business administration, education, or a related field 13. Certification in project management, meeting and event planning, and/or completion of related coursework 14. Familiarity with instructional design strategies 15. Experience with online platforms for synchronous training delivery 16. Experience working in a financially self-support organization Documents Needed to Apply Resume and cover letter. Failure to upload required documentation may result in disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate will be required to provide official transcripts of their highest degree earned and must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Feb 16 2024 Pacific Standard Time Applications close: Closing Date/Time:
San Diego State University
5500 Campanile Drive, San Diego, CA 92182, USA
Position Summary Under the general direction of the Associate Registrar of Campus Support and Assistant Registrar of Campus Support, the Registration Services Coordinator will provide administrative support to the Office of the Registrar and the Campus Support unit. The Campus Support unit provides enrollment services to various constituents in the areas of academic advising, alumni, disabled student services, extended studies offerings and procedures, fee payment issues, financial aid, remediation, residency determination, student health services, international students, and testing requirements and scores, as well as the functions most germane to a Registrar’s Office: registration, grades, transcripts, and probation/disqualification. The unit is charged with providing customer service and assistance in person, by mail, e-mail, telephone, and other technologies to all members of the campus community and the general public. The Registration Services Coordinator will communicate to and assist students, faculty and staff with the procedures and regulations regarding enrollment, grades, and transcripts. Some of the responsibilities are as follows: Provides key support to enrollment management strategies Reviews and processes student petitions Provides enrollment services to the campus community, admitted applicants, students, faculty, staff, graduates, alumni Assists students, faculty, staff and the general public who experience difficulties with normal procedures. Satisfactorily resolves complaints and problems by generating options and alternate solutions to resolve these situations Contributes to the development of new approaches to the changing needs of the groups the University serves in order to continuously improve the level and quality of services provided Provides academic record information to students and former students in a timely and efficient manner in support of campus retention and advising initiatives Provides enrollment and degree verification information in accordance with FERPA regulations Maintains the integrity of academic records by timely processing of data This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary Enrollment Services comprises Undergraduate and Graduate Admissions, Office of the Registrar, Prospective Student Services, Out of State, Specialized and International Recruitment, and Enrollment Services Communications. Enrollment Services implements SDSU enrollment management policies and provides services to students from their initial point of interest in SDSU to their graduation. The primary function of the Office of the Registrar is to represent enrollment management programs and provide enrollment services to various constituents across the university regarding the student academic record, academic class scheduling, and student advising tools. The Office of the Registrar provides service to the students through determination of eligibility for admission to the University, evaluation of academic records to determine the status of completion of degree requirements, assistance with course registration, and advising on the academic record in relation to transfer credit or CSU/SDSU policy. The Office of the Registrar has three managers, two assistant directors, and 34 staff of varying classifications across four distinct units. For more information regarding the Enrollment Services department, click here . Education and Experience Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Key Qualifications Thorough understanding of the 1974 Family Educational Rights to Privacy Act (FERPA) in terms of releasing information on students Working knowledge of USCIS immigration classifications and immigrant visas Experience working in an enrollment services division or Registrar’s office Experience in a university setting working with diverse student populations At least 2 years of clerical, administrative support experience in customer service is preferred Compensation and Benefits Starting salary upon appointment is not expected to exceed $3,505 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $3,505 - $5,508 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on March 7, 2024. To receive full consideration, apply by March 6, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Olma Javonillo at ojavonillo@sdsu.edu . Advertised: Feb 22 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Position Summary Under the general direction of the Associate Registrar of Campus Support and Assistant Registrar of Campus Support, the Registration Services Coordinator will provide administrative support to the Office of the Registrar and the Campus Support unit. The Campus Support unit provides enrollment services to various constituents in the areas of academic advising, alumni, disabled student services, extended studies offerings and procedures, fee payment issues, financial aid, remediation, residency determination, student health services, international students, and testing requirements and scores, as well as the functions most germane to a Registrar’s Office: registration, grades, transcripts, and probation/disqualification. The unit is charged with providing customer service and assistance in person, by mail, e-mail, telephone, and other technologies to all members of the campus community and the general public. The Registration Services Coordinator will communicate to and assist students, faculty and staff with the procedures and regulations regarding enrollment, grades, and transcripts. Some of the responsibilities are as follows: Provides key support to enrollment management strategies Reviews and processes student petitions Provides enrollment services to the campus community, admitted applicants, students, faculty, staff, graduates, alumni Assists students, faculty, staff and the general public who experience difficulties with normal procedures. Satisfactorily resolves complaints and problems by generating options and alternate solutions to resolve these situations Contributes to the development of new approaches to the changing needs of the groups the University serves in order to continuously improve the level and quality of services provided Provides academic record information to students and former students in a timely and efficient manner in support of campus retention and advising initiatives Provides enrollment and degree verification information in accordance with FERPA regulations Maintains the integrity of academic records by timely processing of data This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary Enrollment Services comprises Undergraduate and Graduate Admissions, Office of the Registrar, Prospective Student Services, Out of State, Specialized and International Recruitment, and Enrollment Services Communications. Enrollment Services implements SDSU enrollment management policies and provides services to students from their initial point of interest in SDSU to their graduation. The primary function of the Office of the Registrar is to represent enrollment management programs and provide enrollment services to various constituents across the university regarding the student academic record, academic class scheduling, and student advising tools. The Office of the Registrar provides service to the students through determination of eligibility for admission to the University, evaluation of academic records to determine the status of completion of degree requirements, assistance with course registration, and advising on the academic record in relation to transfer credit or CSU/SDSU policy. The Office of the Registrar has three managers, two assistant directors, and 34 staff of varying classifications across four distinct units. For more information regarding the Enrollment Services department, click here . Education and Experience Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Key Qualifications Thorough understanding of the 1974 Family Educational Rights to Privacy Act (FERPA) in terms of releasing information on students Working knowledge of USCIS immigration classifications and immigrant visas Experience working in an enrollment services division or Registrar’s office Experience in a university setting working with diverse student populations At least 2 years of clerical, administrative support experience in customer service is preferred Compensation and Benefits Starting salary upon appointment is not expected to exceed $3,505 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $3,505 - $5,508 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on March 7, 2024. To receive full consideration, apply by March 6, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Olma Javonillo at ojavonillo@sdsu.edu . Advertised: Feb 22 2024 Pacific Standard Time Applications close: Closing Date/Time:
City of Portland, Oregon
Portland, Oregon, United States
The Position J ob Appointment: Regular, Full-time Work Schedule: Monday - Friday, 7:00 am- 3:30 pm. An alternate schedule may be available after probation. Work Location: Hybrid; In-person work will be conducted at 2835 N Kerby Ave. Portland, OR 97227-1611. Remote work must be performed within Oregon or Washington. For more information, click here . Benefits: Please check our benefit tab for an overview of benefits for this position. Union Representation: This classification was recently recognized as represented by a new labor union, City of Portland Professional Workers (CPPW). Terms and Conditions are currently being negotiated as part of a new CPPW collective bargaining agreement. To view current labor agreements, please visit here . Language Pay Premium Eligible: This position may be eligible for Language Pay Differential for qualifying employees. Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to respond to the supplemental questions and attach a resume. Position Summary CityFleet's Green Fleet Transition has sparked an exciting opportunity for a dedicated professional to lead the charge in managing the daily operations, coordination, and financial oversight of Portland's dynamic liquid, gaseous, and electric fuel programs. As the city takes bold steps towards sustainability, this role offers the chance to be at the forefront of innovation, shaping the future of transportation in a vibrant urban environment. Join us in driving positive change as we propel Portland towards a greener, more sustainable future through cutting-edge fuel initiatives and electric vehicle infrastructure development. As a Fuel Coordinator, you will: Support the smooth day-to-day functioning of the City's fuel programs. This includes monitoring fuel levels, scheduling fuel deliveries, and managing fuel inventory. Monitor fuel card issuance and management, ensuring that authorized users have access to the necessary fuels and tracking their usage. Coordinate the operation and maintenance of the city's nine fuel stations, ensuring their proper functioning and promptly addressing any operational issues as they arise. Ensure that all fuel-related activities comply with relevant regulations, such as the OR State DEQ permit requirements, and process the reporting and documentation necessary to meet those regulations. Manage data related to fuel and charging, including tracking usage, costs, and efficiency. This might also involve entering data into a database or system. Oversee the electric vehicle charging program, including coordination with charging service vendors and supporting the expansion and maintenance of charging infrastructure. Provide support for new charging infrastructure projects, including the installation of charging stations and "make ready" infrastructure to support electric vehicle charging. Deliver excellent internal and external customer service regarding programs and services related to the unit; compile, research, and evaluate customer service complaints and issues; identify areas of concern and develop recommendations for solutions and improvements. Facilitate the delivery of services, products, and projects to the public, other governmental agencies, and private industry through collaborative efforts with City staff, management, and external partners, ensuring comprehensive support and fostering cross-sector collaboration. About the Bureau: CityFleet, housed within the Division of Asset Management (DAM) of the City of Portland’s Office of Management and Finance, consists of approximately 82 staff dedicated to providing a comprehensive fleet management program. Their responsibility is to fulfill the vehicle and equipment needs of City customers efficiently and affordably, ensuring safety, reliability, and cleanliness. This includes maintaining approximately 4,000 assets, encompassing electric and plug-in hybrid vehicles, renewable natural gas vehicles, and renewable diesel vehicles. Recognizing the transportation sector as the most significant contributor to greenhouse gas emissions in Multnomah County, CityFleet is committed to transitioning the fleet from fossil fuels to alternative options like electricity and renewable natural gas, aligning with the City’s goal of achieving net zero emissions by 2050. Questions? Amanda Hillebrecht, Senior Recruiter Bureau of Human Resources Amanda.Hillebrecht@portlandoregon.gov To Qualify The following minimum qualifications are required for this position: Knowledge related to liquid transportation fuel types, and infrastructure, including delivery, storage, distribution, and dispensing. Knowledge of electric vehicle charging infrastructure. Knowledge of compressed natural gas (CNG) fueling infrastructure and dispensing. Knowledge of accounting and billing processes as it relates to fuel. Ability to communicate clearly, logically, and persuasively, both verbally and in writing; prepare concise and comprehensive reports, correspondence, and other documents. Applicants must also possess: A current/valid state driver's license. Applicants must meet City "good driver" requirements. The Recruitment Process STEP 1: Apply online between April 29, 2024 and May 13, 2024 Required Application Materials: Resume Answer the Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials: Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.) Application Tips: The City of Portland has How to Apply Videos and offers How to Apply Classes once per month. If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement. Your responses to the supplemental questions should include details describing your education, training, and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. Your résumé should support the details described in your responses to the supplemental questions. Salary Range/Equity Pay Analysis: Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience. Do not attach materials not requested. All completed applications for this position must be submitted no later than the closing date and time of this recruitment. All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted. Step 2: Minimum Qualification Evaluation: Week of May 13, 2024 An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and responses to the supplemental questions, weighted 100%. Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required before the establishment of the eligible list and/or final selection. Step 3: Establishment of Eligible List: Week of May 20, 2024 Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. Step 4: Selection (Interview): June The hiring bureau will review and select candidates to interview. Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list. Step 5: Offer of Employment: June Step 6: Start Date: July A start date will be determined after all conditions of employment have been met. *Timeline is approximate and subject to change* Additional Information Click here for additional information regarding the following: Veteran Preference ADA, Pregnancy, and Religious Accommodations Work Status Equal Employment Opportunity A Career with the City of Portland offers many Employee Benefits We offer a comprehensive benefits package, including but not limited to Health Care (Medical, Vision and Dental) Carrot Fertility Wellness Benefits Life Insurance Short- and Long-term disability coverage to eligible employees and their families. Employee Assistance Plan Flexible Spending Accounts Retirement Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer Family Medical Leave City Paid Parental Leave AND SO MANY MORE! Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers . Closing Date/Time: 5/13/2024 11:59 PM Pacific
Apr 30, 2024
Full Time
The Position J ob Appointment: Regular, Full-time Work Schedule: Monday - Friday, 7:00 am- 3:30 pm. An alternate schedule may be available after probation. Work Location: Hybrid; In-person work will be conducted at 2835 N Kerby Ave. Portland, OR 97227-1611. Remote work must be performed within Oregon or Washington. For more information, click here . Benefits: Please check our benefit tab for an overview of benefits for this position. Union Representation: This classification was recently recognized as represented by a new labor union, City of Portland Professional Workers (CPPW). Terms and Conditions are currently being negotiated as part of a new CPPW collective bargaining agreement. To view current labor agreements, please visit here . Language Pay Premium Eligible: This position may be eligible for Language Pay Differential for qualifying employees. Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to respond to the supplemental questions and attach a resume. Position Summary CityFleet's Green Fleet Transition has sparked an exciting opportunity for a dedicated professional to lead the charge in managing the daily operations, coordination, and financial oversight of Portland's dynamic liquid, gaseous, and electric fuel programs. As the city takes bold steps towards sustainability, this role offers the chance to be at the forefront of innovation, shaping the future of transportation in a vibrant urban environment. Join us in driving positive change as we propel Portland towards a greener, more sustainable future through cutting-edge fuel initiatives and electric vehicle infrastructure development. As a Fuel Coordinator, you will: Support the smooth day-to-day functioning of the City's fuel programs. This includes monitoring fuel levels, scheduling fuel deliveries, and managing fuel inventory. Monitor fuel card issuance and management, ensuring that authorized users have access to the necessary fuels and tracking their usage. Coordinate the operation and maintenance of the city's nine fuel stations, ensuring their proper functioning and promptly addressing any operational issues as they arise. Ensure that all fuel-related activities comply with relevant regulations, such as the OR State DEQ permit requirements, and process the reporting and documentation necessary to meet those regulations. Manage data related to fuel and charging, including tracking usage, costs, and efficiency. This might also involve entering data into a database or system. Oversee the electric vehicle charging program, including coordination with charging service vendors and supporting the expansion and maintenance of charging infrastructure. Provide support for new charging infrastructure projects, including the installation of charging stations and "make ready" infrastructure to support electric vehicle charging. Deliver excellent internal and external customer service regarding programs and services related to the unit; compile, research, and evaluate customer service complaints and issues; identify areas of concern and develop recommendations for solutions and improvements. Facilitate the delivery of services, products, and projects to the public, other governmental agencies, and private industry through collaborative efforts with City staff, management, and external partners, ensuring comprehensive support and fostering cross-sector collaboration. About the Bureau: CityFleet, housed within the Division of Asset Management (DAM) of the City of Portland’s Office of Management and Finance, consists of approximately 82 staff dedicated to providing a comprehensive fleet management program. Their responsibility is to fulfill the vehicle and equipment needs of City customers efficiently and affordably, ensuring safety, reliability, and cleanliness. This includes maintaining approximately 4,000 assets, encompassing electric and plug-in hybrid vehicles, renewable natural gas vehicles, and renewable diesel vehicles. Recognizing the transportation sector as the most significant contributor to greenhouse gas emissions in Multnomah County, CityFleet is committed to transitioning the fleet from fossil fuels to alternative options like electricity and renewable natural gas, aligning with the City’s goal of achieving net zero emissions by 2050. Questions? Amanda Hillebrecht, Senior Recruiter Bureau of Human Resources Amanda.Hillebrecht@portlandoregon.gov To Qualify The following minimum qualifications are required for this position: Knowledge related to liquid transportation fuel types, and infrastructure, including delivery, storage, distribution, and dispensing. Knowledge of electric vehicle charging infrastructure. Knowledge of compressed natural gas (CNG) fueling infrastructure and dispensing. Knowledge of accounting and billing processes as it relates to fuel. Ability to communicate clearly, logically, and persuasively, both verbally and in writing; prepare concise and comprehensive reports, correspondence, and other documents. Applicants must also possess: A current/valid state driver's license. Applicants must meet City "good driver" requirements. The Recruitment Process STEP 1: Apply online between April 29, 2024 and May 13, 2024 Required Application Materials: Resume Answer the Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials: Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.) Application Tips: The City of Portland has How to Apply Videos and offers How to Apply Classes once per month. If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement. Your responses to the supplemental questions should include details describing your education, training, and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. Your résumé should support the details described in your responses to the supplemental questions. Salary Range/Equity Pay Analysis: Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience. Do not attach materials not requested. All completed applications for this position must be submitted no later than the closing date and time of this recruitment. All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted. Step 2: Minimum Qualification Evaluation: Week of May 13, 2024 An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and responses to the supplemental questions, weighted 100%. Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required before the establishment of the eligible list and/or final selection. Step 3: Establishment of Eligible List: Week of May 20, 2024 Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. Step 4: Selection (Interview): June The hiring bureau will review and select candidates to interview. Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list. Step 5: Offer of Employment: June Step 6: Start Date: July A start date will be determined after all conditions of employment have been met. *Timeline is approximate and subject to change* Additional Information Click here for additional information regarding the following: Veteran Preference ADA, Pregnancy, and Religious Accommodations Work Status Equal Employment Opportunity A Career with the City of Portland offers many Employee Benefits We offer a comprehensive benefits package, including but not limited to Health Care (Medical, Vision and Dental) Carrot Fertility Wellness Benefits Life Insurance Short- and Long-term disability coverage to eligible employees and their families. Employee Assistance Plan Flexible Spending Accounts Retirement Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer Family Medical Leave City Paid Parental Leave AND SO MANY MORE! Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers . Closing Date/Time: 5/13/2024 11:59 PM Pacific