Clinical Laboratory Support Services Supervisor (Open & Promotional)

  • County of San Mateo, CA
  • Redwood City, California
  • Oct 01, 2020
Full Time Clerical and Administrative Support Public Health Sciences and Laboratory
  • Salary: $67,121.60 - $83,907.20 Annually USD

Job Description

Note: This recruitment schedule was amended on July 30, 2020to extend the Final Filing Date. This recruitment has been changed to "Continuous."

Do you enjoy working with a team of clinicalprofessionals in a challenging, fast-paced environment? Do you pride yourself on solid leadership and interpersonal skills? Do you have proven experience and a thorough understanding of working in a clinical laboratory? If so, then the San Mateo Medical Center (SMMC)Clinical Laboratory has an exciting career opportunity for you as a Clinical Laboratory Support Services Supervisor!

San Mateo Medical Center is a public hospital and clinic system fully accredited byThe Joint Commission. The Medical Center operates outpatient clinics throughout San Mateo County and an acute-care hospital in San Mateo. The mission of San Mateo Medical Center is to "partner with patients to provide excellent care with compassion and respect." As part of an integrated Health System, the Medical Center serves the healthcare needs of all residents of San Mateo County, with an emphasis on education and prevention.

The Clinical Hospital Laboratory processes 1.4 million tests annually for the San Mateo Health System, which includes 11 outpatient clinics, acute and emergency care, and psychiatric and long term care units.

Reporting to the Laboratory Director, the Support Services Supervisor will be responsible for the supervision of 12-14 employees in the clinical lab, including front end processing and support staff, who are responsible for phlebotomy, specimen processing, and order entry.In addition to maintaining the lab's Quality Assurance plan, you will perform a variety of lab related functions, including maintaining inventory of supplies, ensuring appropriate and timely processing and delivery of specimens, and troubleshooting issues with orders and specimens.

The ideal candidate will possess:
  • At least five years of increasing responsibility and experience in a clinical hospital laboratory.
  • Laboratory experience as a lead, senior, level III, and/or supervisor.
  • Experience in creating standard operating procedures for a laboratory setting.
  • Knowledge and a thorough understanding of regulatory guidelines and CLIA requirements for a clinical laboratory.
  • Thorough working knowledge of a clinical laboratory and challenges related to appropriate sample handling.
  • Good communication skills, both orally and in writing. This includes active listening, ability to receive constructive criticism, ability to successfully create a positive work environment that promotes teamwork, and employee engagement.
  • Working experience with new hire orientations and annual competencies.
  • Experience creating work schedules and rotating assignments.
  • Experience in documenting and investigating incidents, including report and policy writing, incident documentation, and corrective action plans.
  • Knowledge of medical registration process and insurance verification.

Examples Of Duties
Duties may include, but are not limited to, the following:
  • Plan, schedule, assign and review the work of front end processing and other support staff.
  • Perform medical registration process and inusrance verification.
  • Supervise, train and evaluate the work of assigned laboratory staff.
  • Develop and recommend guidelines and policy changes that comply with regulatory, accrediting, and licensure requirements.
  • Analyze production metrics and measure turnaround times.
  • Monitor annual competencies and employee daily performance and hold monthly meetings.
  • Maintain oversight over the appropriate and timely handling and delivery of specimen.
  • Perform venipuncture, as needed.
  • Oversee phlebotomy, students, specimen processing and reference lab send outs.
  • Maintain supplies and inventory.
  • Perform related work as required.

Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is five years of related experience.

Must be certified to perform phlebotomy in a hospital setting in the State of California.

Knowledge of:
  • Supervisory principles and practices, including work planning, scheduling, review and evaluation and employee training and discipline.
  • Clinical laboratory methods, techniques and operations related to orders processing and specimen collection.
  • Phlebotomy and specimen processing techniques.
  • Infection control principles and practices; laboratory and hospital safety practices and procedures.
  • Operation of laboratory equipment and instruments such as autoclaves, ovens, incubators and centrifuges.
  • Proper specimen labeling, aliquoting and centrifugation.
  • Proper methods for preparing slides.
  • Proper and safe handling and disposal of hazardous materials.

Skill/Ability to:
  • Plan, assign, supervise, review and evaluate the work of others.
  • Train others in work procedures.
  • Make mathematic calculations using simple formulas including percentages and ratios.
  • Tactfully and patiently collect specimen from patients.
  • Perform venous and skin punctures to obtain blood samples for test purposes which may require direct patient care.
  • Evaluate and maintain quality control and proficiency testing.
  • Maintain accurate records and reports.
  • Comprehend and meticulously follow oral and written procedural and safety instructions contained in standard procedural manuals.
  • Communicate effectively, both orally and in writing.
  • Maintain effective working relationships with staff, management, physicians and the public.


Open and Promotional. Anyone may apply.Current County of San Mateo and San Mateo County Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination.

A resume will not be accepted as a substitute for the required information and supplemental questions in the online application. Responses to the supplemental questions must be submitted to be considered for this position.

The examination will consist of an application screening (weight: pass/fail), and interview (weight: 100%). Depending on the number of applicants an application appraisal of education and experience may be used in place of other examinations or a screening committee may select those applicants whose education and/or experience appear to best meet the needs of the position based solely on the information provided in the application materials.Because of this screening process, all applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.

IMPORTANT:Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

This is a continuous recruitment which may close at any time. The final filing date will be posted 5 days in advance in the San Mateo County Human Resources Department.

Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process.

Deadline to Apply:Continuous

At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs.The County is an Equal Employment Opportunity Employer.

Analyst: Wendy Young(071620) (Laboratory Support Services Supervisor - F152)

Job Address

Redwood City, California United States View Map