Cal State University (CSU) LA
5151 State University Drive, Los Angeles, CA 90032, USA
Job No: 521621; 02/07/2024 - Re-announced ACADEMIC TECHNOLOGY SUPPORT SPECIALIST Information Technology Consultant - Career Center for Effective Teaching and Learning (CETL) Salary Range : $4,912- $12,124/Monthly Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; temporary position, ends on or before one year from the date of hire; may be extended; may become permanent; exempt classification. Essential Functions : Cal State LA's nationally recognized Center for Effective Teaching and Learning (CETL) provides faculty development programming on teaching best practices with and without the use of academic technology. One of CETL's objectives is to support faculty to effectively leverage active learning, academic technology, and/or teaching best practices to enhance teaching and learning and to ultimately increase student success. Reporting to the Director of Academic Technology and under the leadership of the Executive Director of CETL, the incumbent works in a team environment, facilitating the use of academic technology tools, including the learning management system (LMS), to support effective teaching and learning. The incumbent may provide technology support in person and via email, phone, and online. The incumbent will assist with the day-to-day operations of CETL’s virtual support service as well as develop documentation, tutorials and other resources for faculty, including regular CETL website updates. The incumbent may also consult with faculty on addressing accessibility of course materials and implementing teaching best practices. Incumbent is also directly responsible for the maintenance and support of all CETL department hardware, software, and equipment ensuring their effective use. Required Qualifications & Experience : Incumbent must possess: bachelor’s degree in instructional design, instructional technology, computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study; two years of related job experience; proficiency using learning management systems and other academic technology tools (e.g., Canvas, Panopto, Zoom, Respondus Test Bank, Turnitin); strong proficiency with the Microsoft Office suite, Outlook, Teams and other web conferencing tools; and excellent organizational and time management skills. Incumbent must have the ability to: analyze and troubleshoot hardware and software; develop, edit, and maintain websites, including meeting applicable web accessibility requirements; work independently with minimal supervision; and work in a responsive team environment using excellent written and oral communication skills. Incumbent must demonstrate an interest or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to OfficeHRM@calstatela.edu . California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Experience supporting users with instructional technologies and/or LMS; experience supporting a LMS in a higher education setting. Experience training and/or supporting users with technology, software, or hardware; demonstrated ability to work and communicate with faculty and staff to effectively identify and efficiently meet their technology needs; experience supporting users with video editing tools, lecture capture systems, and/or learning glass; experience in a customer-facing role or working in a customer service-oriented position; experience editing or maintaining websites; general understanding of WCAG standards, use of accessibility tools (e.g., Ally), and/or experience with file remediation to help ensure the accessibility of digital course materials. Closing Date : Review of applications will begin on 2/21/2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Feb 07 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Job No: 521621; 02/07/2024 - Re-announced ACADEMIC TECHNOLOGY SUPPORT SPECIALIST Information Technology Consultant - Career Center for Effective Teaching and Learning (CETL) Salary Range : $4,912- $12,124/Monthly Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; temporary position, ends on or before one year from the date of hire; may be extended; may become permanent; exempt classification. Essential Functions : Cal State LA's nationally recognized Center for Effective Teaching and Learning (CETL) provides faculty development programming on teaching best practices with and without the use of academic technology. One of CETL's objectives is to support faculty to effectively leverage active learning, academic technology, and/or teaching best practices to enhance teaching and learning and to ultimately increase student success. Reporting to the Director of Academic Technology and under the leadership of the Executive Director of CETL, the incumbent works in a team environment, facilitating the use of academic technology tools, including the learning management system (LMS), to support effective teaching and learning. The incumbent may provide technology support in person and via email, phone, and online. The incumbent will assist with the day-to-day operations of CETL’s virtual support service as well as develop documentation, tutorials and other resources for faculty, including regular CETL website updates. The incumbent may also consult with faculty on addressing accessibility of course materials and implementing teaching best practices. Incumbent is also directly responsible for the maintenance and support of all CETL department hardware, software, and equipment ensuring their effective use. Required Qualifications & Experience : Incumbent must possess: bachelor’s degree in instructional design, instructional technology, computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study; two years of related job experience; proficiency using learning management systems and other academic technology tools (e.g., Canvas, Panopto, Zoom, Respondus Test Bank, Turnitin); strong proficiency with the Microsoft Office suite, Outlook, Teams and other web conferencing tools; and excellent organizational and time management skills. Incumbent must have the ability to: analyze and troubleshoot hardware and software; develop, edit, and maintain websites, including meeting applicable web accessibility requirements; work independently with minimal supervision; and work in a responsive team environment using excellent written and oral communication skills. Incumbent must demonstrate an interest or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to OfficeHRM@calstatela.edu . California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Experience supporting users with instructional technologies and/or LMS; experience supporting a LMS in a higher education setting. Experience training and/or supporting users with technology, software, or hardware; demonstrated ability to work and communicate with faculty and staff to effectively identify and efficiently meet their technology needs; experience supporting users with video editing tools, lecture capture systems, and/or learning glass; experience in a customer-facing role or working in a customer service-oriented position; experience editing or maintaining websites; general understanding of WCAG standards, use of accessibility tools (e.g., Ally), and/or experience with file remediation to help ensure the accessibility of digital course materials. Closing Date : Review of applications will begin on 2/21/2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Feb 07 2024 Pacific Standard Time Applications close: Closing Date/Time:
The City of Irvine seeks a passionate and motivated individual for the Public Safety Technology Support position. The Technology and Innovation unit is responsible for maintaining and improving current public safety systems, as well as researching and implementing various new technologies. Under direction of the Public Safety Technology Analyst, perform varied technical and analytical assignments involving the implementation, operation, maintenance, and upgrade of computer hardware, software, networks, and telecommunications systems. Your Impact Assists in the configuration and installation of hardware, software, network, and mobile data implementation projects for the Public Safety Department, while also configuring and repairing equipment such as MDCs, wireless routers, cameras, and other devices within or attached to public safety vehicles. Installs, instructs, and coordinates the use of information systems, ensuring that systems meet user's needs, including, meeting automation needs, developing alternative solutions, and reviewing or recommending new or modified programs, systems, and upgrades Participates in the testing of new equipment and software programs to determine compatibility with current environment and public safety standards; recommends procedural changes to improve systems operations, minimize risks, and ensure hardware and software integrity. Troubleshoots technical problems with critical public safety systems, servers, and equipment, including investigating and resolving problems and issues with systems, monitoring system activity and performance Provides suggestions for designing and implementing new technology, including system topology and server configuration while; ensuring systems adhere to public safety and CJIS security standards. Plans for new systems and expansion by providing specifications and data related to increased loads, and schedule operating systems and applications software updates. Acts as departmental liaison for information technology matters in contacts with other City departments, contractors, consultants, and vendors for performance of information technology projects. Serves as a technical resource to City staff. Interfaces/confers with IT employees and contracted IT staff on department's technical needs and concerns. Maintains up-to-date knowledge of state-of-the art technology trends for the public safety field and continuously evaluates the potential for upgrade of department systems. Coordinates contractor and consultant services for maintenance of hardware and software; identifies and prioritizes needed changes in applications and systems. Assists public safety staff with technical questions, service requests, and problems with software applications and devices; trains staff members on technology equipment and systems. Additional information about this position can be found here . Minimum Qualifications Associate degree in information management systems, computer science, systems analysis, or a related field and three years progressively responsible experience in the analysis and design of application systems, including network systems or any combination of education and experience that provides equivalent knowledge, skills, and abilities. Best Fit Strong problem-solving ability to identify solutions to complex problems. Knowledge of Information Technology Infrastructure Library (ITIL) framework and understanding of Project Management Institute (PMI) Project Management Body of Knowledge (PMBOK) methodology. Knowledge of public safety technology Hands-on experience in troubleshooting common computer hardware, network, and software issues. Your Team Irvine is recognized as one of America's Best Places to Live, according to Money Magazine. The City of Irvine features an array of entertainment and recreational opportunities including exceptional parks, open space preservations, sport complexes, and master-planned communities. The Irvine Police Department provides exceptional service, innovative programs, and diverse cultural experiences in vibrant and sustainable spaces. Irvine is recognized as America's Safest City for 18 years in a row based on low violent crime rates compared to other cities of similar size. The Process The selection process may include an examination, oral interview(s), and a background investigation prior to appointment. This recruitment may establish an eligibility list to fill future positions in similar and/or lower classifications within the organization. More information regarding the hiring process can be found here . Equal Opportunity Employer The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation. Closing Date/Time: 5/27/2024 5:00 PM Pacific
May 14, 2024
Full Time
The City of Irvine seeks a passionate and motivated individual for the Public Safety Technology Support position. The Technology and Innovation unit is responsible for maintaining and improving current public safety systems, as well as researching and implementing various new technologies. Under direction of the Public Safety Technology Analyst, perform varied technical and analytical assignments involving the implementation, operation, maintenance, and upgrade of computer hardware, software, networks, and telecommunications systems. Your Impact Assists in the configuration and installation of hardware, software, network, and mobile data implementation projects for the Public Safety Department, while also configuring and repairing equipment such as MDCs, wireless routers, cameras, and other devices within or attached to public safety vehicles. Installs, instructs, and coordinates the use of information systems, ensuring that systems meet user's needs, including, meeting automation needs, developing alternative solutions, and reviewing or recommending new or modified programs, systems, and upgrades Participates in the testing of new equipment and software programs to determine compatibility with current environment and public safety standards; recommends procedural changes to improve systems operations, minimize risks, and ensure hardware and software integrity. Troubleshoots technical problems with critical public safety systems, servers, and equipment, including investigating and resolving problems and issues with systems, monitoring system activity and performance Provides suggestions for designing and implementing new technology, including system topology and server configuration while; ensuring systems adhere to public safety and CJIS security standards. Plans for new systems and expansion by providing specifications and data related to increased loads, and schedule operating systems and applications software updates. Acts as departmental liaison for information technology matters in contacts with other City departments, contractors, consultants, and vendors for performance of information technology projects. Serves as a technical resource to City staff. Interfaces/confers with IT employees and contracted IT staff on department's technical needs and concerns. Maintains up-to-date knowledge of state-of-the art technology trends for the public safety field and continuously evaluates the potential for upgrade of department systems. Coordinates contractor and consultant services for maintenance of hardware and software; identifies and prioritizes needed changes in applications and systems. Assists public safety staff with technical questions, service requests, and problems with software applications and devices; trains staff members on technology equipment and systems. Additional information about this position can be found here . Minimum Qualifications Associate degree in information management systems, computer science, systems analysis, or a related field and three years progressively responsible experience in the analysis and design of application systems, including network systems or any combination of education and experience that provides equivalent knowledge, skills, and abilities. Best Fit Strong problem-solving ability to identify solutions to complex problems. Knowledge of Information Technology Infrastructure Library (ITIL) framework and understanding of Project Management Institute (PMI) Project Management Body of Knowledge (PMBOK) methodology. Knowledge of public safety technology Hands-on experience in troubleshooting common computer hardware, network, and software issues. Your Team Irvine is recognized as one of America's Best Places to Live, according to Money Magazine. The City of Irvine features an array of entertainment and recreational opportunities including exceptional parks, open space preservations, sport complexes, and master-planned communities. The Irvine Police Department provides exceptional service, innovative programs, and diverse cultural experiences in vibrant and sustainable spaces. Irvine is recognized as America's Safest City for 18 years in a row based on low violent crime rates compared to other cities of similar size. The Process The selection process may include an examination, oral interview(s), and a background investigation prior to appointment. This recruitment may establish an eligibility list to fill future positions in similar and/or lower classifications within the organization. More information regarding the hiring process can be found here . Equal Opportunity Employer The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation. Closing Date/Time: 5/27/2024 5:00 PM Pacific
South Adams County Water & Sanitation District
Commerce City, CO, United States
South Adams County Water & Sanitation is dedicated to providing reliable, affordable, and sustainable water resources and services in order to protect public health, the environment, and quality of life. We are looking for tech support in a temporary/contract basis. This position will provide basic to intermediate technical support and assistance to customers including: Troubleshoot and resolve end user issues Assist in installation of hardware & peripherals Assist with communication systems - radios, desktop & cell phones Assist with support of audio visual systems Virtual desktop infrastructure (VDI) environment Qualified candidates should have a bachelor’s degree in computer science, information technology or related field OR equivalent combination of education and experience. Proficient, demonstrated technical troubleshooting capabilities. Solid experience with MS Office, MS operating systems and LAN/WAN. Solid experience with a variety of AV, phone systems, mobile devices, and radios helpful. Ability to work independently under moderate supervision with solid problem solving, customer service and communication skills. Successful candidate will be required to complete a drug screen and background check prior to employment. Hiring Salary Range: $29-$32/hr Position is up to 40 hours/week, Monday-Friday. Visit https://jobs.southadamswaterco.gov/ for more info and to apply
May 01, 2024
South Adams County Water & Sanitation is dedicated to providing reliable, affordable, and sustainable water resources and services in order to protect public health, the environment, and quality of life. We are looking for tech support in a temporary/contract basis. This position will provide basic to intermediate technical support and assistance to customers including: Troubleshoot and resolve end user issues Assist in installation of hardware & peripherals Assist with communication systems - radios, desktop & cell phones Assist with support of audio visual systems Virtual desktop infrastructure (VDI) environment Qualified candidates should have a bachelor’s degree in computer science, information technology or related field OR equivalent combination of education and experience. Proficient, demonstrated technical troubleshooting capabilities. Solid experience with MS Office, MS operating systems and LAN/WAN. Solid experience with a variety of AV, phone systems, mobile devices, and radios helpful. Ability to work independently under moderate supervision with solid problem solving, customer service and communication skills. Successful candidate will be required to complete a drug screen and background check prior to employment. Hiring Salary Range: $29-$32/hr Position is up to 40 hours/week, Monday-Friday. Visit https://jobs.southadamswaterco.gov/ for more info and to apply
Technical Support Specialist Sr. (1st Shift Operation & Support) CalOptima Health is seeking a highly motivated an experienced Technical Support Specialist Sr. (1st Shift Operation & Support) to join our team. The Technical Support Specialist Sr will support the user community by maintaining accurate Information Systems. The incumbent will support the user community with resolving service desk support calls, providing desk side support and supporting complex enterprise support tools, and computing systems. Additional responsibilities include assisting the System Engineers and System Administrators with testing, monitoring and implementation of new technology, processes, and updates. This level assists with more complex projects and focused assignments. Position Information: Department: ITS - Infrastructure Salary Grade: I - $61,000 - $99,110/year Work Arrangement: Full Office Duties & Responsibilities: 50% - Program Support Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Provides general Service Desk phone support and Tier 1-2 desk side support for the organization, including troubleshooting and repairing computer hardware and software, Citrix, and application support. Provides support for Azure, Office 365, and various cloud services. Provides support for telco systems, such as Avaya IP Office Manager and RightFax Supports Intune Mobile Device Management (MDM) and iPhone deployment/support. Identifies, investigates, and resolves production problems involving application systems, storage allocation, device assignments. Monitors system alerts and contacts vendor for service as needed. Participates in complex project work requiring advance planning of system resources and effective communication across diverse teams. 45% - Administrative Support Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Performs basic network/system administration, security management and user account management in Active Directory (AD), Microsoft Exchange, Multi-factor authentication (MFA), Pulse Secure, CrowdStrike and Rivest Shamir Adleman (RSA). Performs Active Directory administration: disable/unlock accounts, reset passwords, and New Technology File System (NTFS) folder permissions. 5% - Other Completes other projects and duties as assigned. Minimum Qualifications High School diploma or equivalent required. 3 years of experience providing Information Technology (IT) support in an enterprise computing environment required. 3 years of progressive experience in Microsoft Office 365, Windows PC systems, Dell personal computers (PC) and Active Directory required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Preferred Qualifications: Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field. 3 years of experience in supporting executives. Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health:CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options:At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options.For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is March 27, 2024 at9:00 PM (PST).Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application.Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. To apply, visit: https://jobs.caloptima.org/jobs/technical-support-specialist-sr-1st-shift-operation-support-505-city-parkway-california-united-states CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-482f97a3ecf91f4c8e1a41789a021bd6
Mar 22, 2024
Technical Support Specialist Sr. (1st Shift Operation & Support) CalOptima Health is seeking a highly motivated an experienced Technical Support Specialist Sr. (1st Shift Operation & Support) to join our team. The Technical Support Specialist Sr will support the user community by maintaining accurate Information Systems. The incumbent will support the user community with resolving service desk support calls, providing desk side support and supporting complex enterprise support tools, and computing systems. Additional responsibilities include assisting the System Engineers and System Administrators with testing, monitoring and implementation of new technology, processes, and updates. This level assists with more complex projects and focused assignments. Position Information: Department: ITS - Infrastructure Salary Grade: I - $61,000 - $99,110/year Work Arrangement: Full Office Duties & Responsibilities: 50% - Program Support Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Provides general Service Desk phone support and Tier 1-2 desk side support for the organization, including troubleshooting and repairing computer hardware and software, Citrix, and application support. Provides support for Azure, Office 365, and various cloud services. Provides support for telco systems, such as Avaya IP Office Manager and RightFax Supports Intune Mobile Device Management (MDM) and iPhone deployment/support. Identifies, investigates, and resolves production problems involving application systems, storage allocation, device assignments. Monitors system alerts and contacts vendor for service as needed. Participates in complex project work requiring advance planning of system resources and effective communication across diverse teams. 45% - Administrative Support Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Performs basic network/system administration, security management and user account management in Active Directory (AD), Microsoft Exchange, Multi-factor authentication (MFA), Pulse Secure, CrowdStrike and Rivest Shamir Adleman (RSA). Performs Active Directory administration: disable/unlock accounts, reset passwords, and New Technology File System (NTFS) folder permissions. 5% - Other Completes other projects and duties as assigned. Minimum Qualifications High School diploma or equivalent required. 3 years of experience providing Information Technology (IT) support in an enterprise computing environment required. 3 years of progressive experience in Microsoft Office 365, Windows PC systems, Dell personal computers (PC) and Active Directory required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Preferred Qualifications: Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field. 3 years of experience in supporting executives. Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health:CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options:At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options.For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is March 27, 2024 at9:00 PM (PST).Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application.Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. To apply, visit: https://jobs.caloptima.org/jobs/technical-support-specialist-sr-1st-shift-operation-support-505-city-parkway-california-united-states CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-482f97a3ecf91f4c8e1a41789a021bd6
City of Grand Prairie, TX
Grand Prairie, Texas, United States
Job Summary Join us as a part time IT Systems Support Specialist! T he IT Systems Support Specialist provides computer support to users, installs PC-based applications, loads and tests hardware and software, upgrades computer software and configures workstations. This will also include resolving technology issues for users. If you would like to join our outstanding IT team apply today with The City of Grand Prairie ! *****THIS IS A PART TIME POSITION***** Essential Job Functions Provides advanced network and desktop computer support by installing new or existing applications, loading operating systems, and required applications onto desktop computers for new and current employees, performing upgrades and software patches as necessary, troubleshooting network, desktop computer and system problems and making necessary repairs. Maintains software and hardware by troubleshooting, patching, and reloading software, researching and upgrading software patches, planning projects involved in upgrades and maintenance, repairing and replacing broken or defective mechanical, and electrical hardware such as computers, peripherals and cabling. Provides advanced help with desktop applications by working with customers in troubleshooting situations to help them achieve their goals. Provides customer service by training computer users, instructing users on computer operating system applications, data management, email, graphics, and computer resource management. Provides occasional direction to users and I.T. Technician. Minimum Qualifications Education: Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two-year associate degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training. Experience: Over three years up to and including five years. Licenses : Valid Texas Class C Driver’s. Certifications Required: A+, Network +, Server +, Security +, or ITIL certifications preferable. Ability to obtain and maintain CJIS clearance necessary to perform job duties. Closing Date/Time: 6/5/2024 5:00 PM Central
May 16, 2024
Intern
Job Summary Join us as a part time IT Systems Support Specialist! T he IT Systems Support Specialist provides computer support to users, installs PC-based applications, loads and tests hardware and software, upgrades computer software and configures workstations. This will also include resolving technology issues for users. If you would like to join our outstanding IT team apply today with The City of Grand Prairie ! *****THIS IS A PART TIME POSITION***** Essential Job Functions Provides advanced network and desktop computer support by installing new or existing applications, loading operating systems, and required applications onto desktop computers for new and current employees, performing upgrades and software patches as necessary, troubleshooting network, desktop computer and system problems and making necessary repairs. Maintains software and hardware by troubleshooting, patching, and reloading software, researching and upgrading software patches, planning projects involved in upgrades and maintenance, repairing and replacing broken or defective mechanical, and electrical hardware such as computers, peripherals and cabling. Provides advanced help with desktop applications by working with customers in troubleshooting situations to help them achieve their goals. Provides customer service by training computer users, instructing users on computer operating system applications, data management, email, graphics, and computer resource management. Provides occasional direction to users and I.T. Technician. Minimum Qualifications Education: Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two-year associate degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training. Experience: Over three years up to and including five years. Licenses : Valid Texas Class C Driver’s. Certifications Required: A+, Network +, Server +, Security +, or ITIL certifications preferable. Ability to obtain and maintain CJIS clearance necessary to perform job duties. Closing Date/Time: 6/5/2024 5:00 PM Central
Orange County, CA
Orange County, California, United States
CAREER DESCRIPTION PEER SUPPORT SPECIALIST (Mental Health Worker II) In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the needs of the County are met. Applicants are encouraged to apply immediately. The open eligible list established by this recruitment will be used to fill current and future Peer Support Specialist (Mental Health Worker II) positions. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County. THE AGENCY The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the direction of the Agency Director, a new and dynamic executive team with an organizational structure comprised of five (5) service areas - Strategy and Special Projects, Mental Health and Recovery Services, Correctional Health Services, Medical Health Services and Public Health Services - is committed to meeting the health needs of the diverse Orange County community. THE DEPARTMENT The Behavioral Health Services (BHS) Division consists of the following service areas Adult and Older Adult Behavioral Health, Mental Health Services Act Office, Authority and Quality Improvement Services and Children, Youth & Prevention Services, which provide a culturally competent and client-centered system of behavioral health services for all eligible county residents in need of treatment for alcohol and other drug abuse and mental health care. THE PROGRAMS Adult and Older Adult (AOA) provides outpatient, recovery oriented, behavioral health services which emphasize individual needs, strengths, choices, and involvement in service planning and implementation. Adults and Older Adults who have a serious and persistent mental disorder and may have a co-occurring substance use disorder and impairment in their ability to function in the community or who have a history of recurring substantial functional impairment, hospitalization or symptoms can access services. Children and Youth Services (CYS) provides outpatient behavioral health services to Medi-Cal eligible or uninsured children and youth who need medically necessary treatment to ameliorate their mental and behavioral health conditions. CYS provides case management, assessment, individual, group and family therapy, psychological testing, psychiatric evaluation and medication support, and therapeutic behavioral services to children and youth in Orange County. Outpatient Mental Health Clinic services include assessment, evaluation, individual and group therapy, substance use disorder treatment, medication support, peer support, rehabilitation, linkage and consultation, placement, plan development, crisis intervention and specialized residential services. THE OPPORTUNITY The immediate vacancies are within the AOA and CYS program. The Peer Support Specialist (Mental Health Worker II) assigned to the AOA program will serve as a Consumer or Family Peer Support Specialist and will be responsible for outreach, education, case management, skills building workshops, clubhouse activities, referral and linkage to resources, transportation support, and other related duties. The Peer Support Specialist assigned to the CYS program will serve as a Parent Partner or Youth Partner. This position will work with children, youth and their families providing peer support services which may include individual and group skill building, referral and linkage to resources, transportation support, and other related duties. They will also work with other disciplines such as Psychiatrists, Clinical Psychologists and Behavioral Health Clinicians and as an adjunct to treatment to assist children and youth to reach their treatment goals and objectives. DESIRABLE QUALIFICATIONS & CORE COMPETENCIES The ideal candidate will have at least one (1) year of experience providing peer support services in a behavioral health setting and/or have completed peer support training. Additionally, the ideal candidate must have lived experience with a mental health condition by at least one of the following options below and be willing to self-identify and share their experiences to assist consumers and their family members with their recovery journey. A past or current consumer of mental health services Providing support to an adult family member in mental health recovery As a parent/caregiver advocating on behalf of child/youth who is receiving or has received mental health services Mental health recovery refers to recovery from conditions such as major depression, bipolar disorder, schizophrenia, Serious Emotional Disturbance (for youth) and other such conditions. It does not include developmental disorders such as autism or cognitive disorders such as dementia or Alzheimer's Disease. For some Parent/Youth Partner positions, lived experience with the Juvenile Justice or Child Welfare System, either directly or as a parent/caregiver is highly desirable. Experience working with the target population (children/youth and their parents/caregivers, adults or older adults) is highly desirable. Bilingual skills in the following languages are also highly desirable : Spanish, Vietnamese, Korean, Arabic, and Farsi. The candidates selected for these positions must also possess a valid California driver’s license as they will need to drive to various sites in the community to provide services and attend appointments with clients. In addition, the ideal candidate will possess extensive knowledge and/or experience in the following competencies: Professional and Technical Expertise | Using Technology Understanding of recovery and resilience and peer support practices within the behavioral health context Providing client/family and parent/caregiver (Children & Youth) services in the field/community Providing consistent and reinforcing support, guidance and concrete assistance to parent/caregiver (Children & Youth) Working with clients and parents/caregivers (Children & Youth) on life skills (e.g., coping skills, self-care, budgeting, nutrition, hygiene, managing stress, socialization, accessing and sustaining housing, obtaining transportation assistance) Coordinating services with various community resources, including assisting with paperwork needed to access resources Promoting knowledge of personal recovery and resilience when appropriate, to help educate clients, family members, parents/caregivers and team members in recovery principles, modeling and providing consultations Planning and facilitating meaningful social and recreational activities and projects involving clients and parents/caregivers (Children & Youth), maximizing their skills, talents, engagement, and leadership Collecting data on intervention activities, client demographics, and outcome measures. Meeting with clients, family members and parents/caregivers (Children & Youth) to assess needs, address barriers to accessing services, and assist in the development and implementation of individualized care plans Facilitating and co-facilitating wellness and recovery skills groups to target population Attending trainings to increase knowledge and staff capacity about resources, services and how to engage the target population Using a computer to complete program forms, prepare reports, log data, and track referrals and linkages Building and Maintaining Relationships | Professional Impact Establishing meaningful relationships with clients, family members and parents/caregivers, creating a safe and welcoming space Maintaining frequent contact with clients to develop trust with the target population Acting as a role model for clients, family members and parents/caregivers, and recognize the value of every individual's recovery experience Providing assistance and guidance to clients, family members and parents/caregivers and help develop and assess vocational, educational, and other personal goals; help remove barriers to access Attending collaborative meetings with other service providers, team members, and other peer support specialists to share information, discuss best practices, and case conference Written and Oral Communication | Presentation Communicating issues effectively while building relationships with participants, referral sources, and treatment team members Presenting information clearly and concisely in person and/or in writing Delivering the right amount of information in the time given and varies style and tone to fit the purpose and audience Maintaining confidentiality of clients, records, and information MINIMUM QUALIFICATIONS Click here to learn more about that minimum qualifications for Mental Health Worker II. Physical Characteristics Possess vision sufficient to read standard text and a computer monitor; speak and hear well enough to communicate clearly and understandably in person to individuals and groups and over the telephone; possess body mobility to stand, sit, walk, stoop and bend routinely to perform daily tasks and to access a standard office environment; possess manual dexterity sufficient to use hands, arms and shoulders repetitively to operate a keyboard, utilize office equipment and to write. Ability to operate a motor vehicle. Mental Requirements Possess the ability to independently reason logically to analyze data, reach conclusions and make recommendations; possess the ability to remain calm and appropriately focused in rapidly changing and difficult situations involving conflict, complex issues, controversy and diverse stakeholder groups and interests; possess the ability to deal calmly and effectively with emotional interactions. Environmental Conditions Will be required to interact with clients/patients in emotional and occasionally hostile situations; work in an office environment and/or a secure facility; drive to community sites and to meetings; occasionally work evenings/weekends to attend meetings/special events. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via e-mail of their status in the process. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Application Appraisal I Application Rating (Weighted 100%) An Application Appraisal Panel (AAP) of job knowledge experts will thoroughly screen and evaluate all application materials for job knowledge, competencies, and related experience described above. The most qualified applicants will be placed on an eligible list. (The information you provide on your application/supplemental questions will be used as a scoring device, so please be descriptive in your response. "See Resume" is not a qualifying response and will not be scored.) Based on the County's needs, the selection procedures above may be modified. Candidates will be notified of any changes in the selection procedures. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination and boosting as follows: Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted in accordance with applicable state orders . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason) In addition, depending on assignment and COVID-19 Community Level, workers in certain high-risk settings may be required to wear masks regardless of vaccination status. The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position. EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS Click here for additional Frequently Asked Questions. For additional questions regarding this recruitment, please contact the recruiter, Laura Katsis at (714) 834-6724 or lkatsis@ochca.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
Apr 24, 2024
Full Time
CAREER DESCRIPTION PEER SUPPORT SPECIALIST (Mental Health Worker II) In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the needs of the County are met. Applicants are encouraged to apply immediately. The open eligible list established by this recruitment will be used to fill current and future Peer Support Specialist (Mental Health Worker II) positions. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County. THE AGENCY The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the direction of the Agency Director, a new and dynamic executive team with an organizational structure comprised of five (5) service areas - Strategy and Special Projects, Mental Health and Recovery Services, Correctional Health Services, Medical Health Services and Public Health Services - is committed to meeting the health needs of the diverse Orange County community. THE DEPARTMENT The Behavioral Health Services (BHS) Division consists of the following service areas Adult and Older Adult Behavioral Health, Mental Health Services Act Office, Authority and Quality Improvement Services and Children, Youth & Prevention Services, which provide a culturally competent and client-centered system of behavioral health services for all eligible county residents in need of treatment for alcohol and other drug abuse and mental health care. THE PROGRAMS Adult and Older Adult (AOA) provides outpatient, recovery oriented, behavioral health services which emphasize individual needs, strengths, choices, and involvement in service planning and implementation. Adults and Older Adults who have a serious and persistent mental disorder and may have a co-occurring substance use disorder and impairment in their ability to function in the community or who have a history of recurring substantial functional impairment, hospitalization or symptoms can access services. Children and Youth Services (CYS) provides outpatient behavioral health services to Medi-Cal eligible or uninsured children and youth who need medically necessary treatment to ameliorate their mental and behavioral health conditions. CYS provides case management, assessment, individual, group and family therapy, psychological testing, psychiatric evaluation and medication support, and therapeutic behavioral services to children and youth in Orange County. Outpatient Mental Health Clinic services include assessment, evaluation, individual and group therapy, substance use disorder treatment, medication support, peer support, rehabilitation, linkage and consultation, placement, plan development, crisis intervention and specialized residential services. THE OPPORTUNITY The immediate vacancies are within the AOA and CYS program. The Peer Support Specialist (Mental Health Worker II) assigned to the AOA program will serve as a Consumer or Family Peer Support Specialist and will be responsible for outreach, education, case management, skills building workshops, clubhouse activities, referral and linkage to resources, transportation support, and other related duties. The Peer Support Specialist assigned to the CYS program will serve as a Parent Partner or Youth Partner. This position will work with children, youth and their families providing peer support services which may include individual and group skill building, referral and linkage to resources, transportation support, and other related duties. They will also work with other disciplines such as Psychiatrists, Clinical Psychologists and Behavioral Health Clinicians and as an adjunct to treatment to assist children and youth to reach their treatment goals and objectives. DESIRABLE QUALIFICATIONS & CORE COMPETENCIES The ideal candidate will have at least one (1) year of experience providing peer support services in a behavioral health setting and/or have completed peer support training. Additionally, the ideal candidate must have lived experience with a mental health condition by at least one of the following options below and be willing to self-identify and share their experiences to assist consumers and their family members with their recovery journey. A past or current consumer of mental health services Providing support to an adult family member in mental health recovery As a parent/caregiver advocating on behalf of child/youth who is receiving or has received mental health services Mental health recovery refers to recovery from conditions such as major depression, bipolar disorder, schizophrenia, Serious Emotional Disturbance (for youth) and other such conditions. It does not include developmental disorders such as autism or cognitive disorders such as dementia or Alzheimer's Disease. For some Parent/Youth Partner positions, lived experience with the Juvenile Justice or Child Welfare System, either directly or as a parent/caregiver is highly desirable. Experience working with the target population (children/youth and their parents/caregivers, adults or older adults) is highly desirable. Bilingual skills in the following languages are also highly desirable : Spanish, Vietnamese, Korean, Arabic, and Farsi. The candidates selected for these positions must also possess a valid California driver’s license as they will need to drive to various sites in the community to provide services and attend appointments with clients. In addition, the ideal candidate will possess extensive knowledge and/or experience in the following competencies: Professional and Technical Expertise | Using Technology Understanding of recovery and resilience and peer support practices within the behavioral health context Providing client/family and parent/caregiver (Children & Youth) services in the field/community Providing consistent and reinforcing support, guidance and concrete assistance to parent/caregiver (Children & Youth) Working with clients and parents/caregivers (Children & Youth) on life skills (e.g., coping skills, self-care, budgeting, nutrition, hygiene, managing stress, socialization, accessing and sustaining housing, obtaining transportation assistance) Coordinating services with various community resources, including assisting with paperwork needed to access resources Promoting knowledge of personal recovery and resilience when appropriate, to help educate clients, family members, parents/caregivers and team members in recovery principles, modeling and providing consultations Planning and facilitating meaningful social and recreational activities and projects involving clients and parents/caregivers (Children & Youth), maximizing their skills, talents, engagement, and leadership Collecting data on intervention activities, client demographics, and outcome measures. Meeting with clients, family members and parents/caregivers (Children & Youth) to assess needs, address barriers to accessing services, and assist in the development and implementation of individualized care plans Facilitating and co-facilitating wellness and recovery skills groups to target population Attending trainings to increase knowledge and staff capacity about resources, services and how to engage the target population Using a computer to complete program forms, prepare reports, log data, and track referrals and linkages Building and Maintaining Relationships | Professional Impact Establishing meaningful relationships with clients, family members and parents/caregivers, creating a safe and welcoming space Maintaining frequent contact with clients to develop trust with the target population Acting as a role model for clients, family members and parents/caregivers, and recognize the value of every individual's recovery experience Providing assistance and guidance to clients, family members and parents/caregivers and help develop and assess vocational, educational, and other personal goals; help remove barriers to access Attending collaborative meetings with other service providers, team members, and other peer support specialists to share information, discuss best practices, and case conference Written and Oral Communication | Presentation Communicating issues effectively while building relationships with participants, referral sources, and treatment team members Presenting information clearly and concisely in person and/or in writing Delivering the right amount of information in the time given and varies style and tone to fit the purpose and audience Maintaining confidentiality of clients, records, and information MINIMUM QUALIFICATIONS Click here to learn more about that minimum qualifications for Mental Health Worker II. Physical Characteristics Possess vision sufficient to read standard text and a computer monitor; speak and hear well enough to communicate clearly and understandably in person to individuals and groups and over the telephone; possess body mobility to stand, sit, walk, stoop and bend routinely to perform daily tasks and to access a standard office environment; possess manual dexterity sufficient to use hands, arms and shoulders repetitively to operate a keyboard, utilize office equipment and to write. Ability to operate a motor vehicle. Mental Requirements Possess the ability to independently reason logically to analyze data, reach conclusions and make recommendations; possess the ability to remain calm and appropriately focused in rapidly changing and difficult situations involving conflict, complex issues, controversy and diverse stakeholder groups and interests; possess the ability to deal calmly and effectively with emotional interactions. Environmental Conditions Will be required to interact with clients/patients in emotional and occasionally hostile situations; work in an office environment and/or a secure facility; drive to community sites and to meetings; occasionally work evenings/weekends to attend meetings/special events. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via e-mail of their status in the process. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Application Appraisal I Application Rating (Weighted 100%) An Application Appraisal Panel (AAP) of job knowledge experts will thoroughly screen and evaluate all application materials for job knowledge, competencies, and related experience described above. The most qualified applicants will be placed on an eligible list. (The information you provide on your application/supplemental questions will be used as a scoring device, so please be descriptive in your response. "See Resume" is not a qualifying response and will not be scored.) Based on the County's needs, the selection procedures above may be modified. Candidates will be notified of any changes in the selection procedures. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination and boosting as follows: Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted in accordance with applicable state orders . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason) In addition, depending on assignment and COVID-19 Community Level, workers in certain high-risk settings may be required to wear masks regardless of vaccination status. The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position. EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS Click here for additional Frequently Asked Questions. For additional questions regarding this recruitment, please contact the recruiter, Laura Katsis at (714) 834-6724 or lkatsis@ochca.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
Contra Costa County, CA
Contra Costa County, California, United States
The Position Bargaining Unit: Local 2700 - General Clerical Unit T he Employment and Human Services Department is currently accepting applications to fill one (1) vacancy for Children's Services Systems Support Specialist. Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates who share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity. Children & Family Services (CFS) is a Bureau of EHSD with a staff of 477 employees, including Division Managers, Supervisors, Social Workers, Social Casework Assistants, and clerical and support staff. Children & Family Services provides specialized services to families in the community to keep children safely in their own homes with their families. CFS provides emergency response services to assess if children may be at risk of abuse or neglect. CFS protects children from abuse and neglect and promotes the well-being of children and their families in their communities. EHSD is seeking a Children’s Services Systems Support Specialist who, under supervision, provides on-site assistance/support to Employment and Human Services Department (EHSD) staff working in the Children & Family Services Bureau. This may include access, processing, use, documentation, storage, and retrieval of files, records, and information maintained in various computer systems and applications used by child welfare staff, including the Child Welfare Services/Case Management System (CWS/CMS). They coordinate with appropriate Information Technology staff and State Systems support staff to resolve problems when appropriate. In addition, they develop instructions and desk guides and provide training on system use, access, and applications. They are assigned to a district office; however, they may also provide resolutions to staff County-wide. We are seeking someone who: Is able to engage with diverse employees and support staff within and outside of EHSD. Is capable of thinking logically and hierarchically, drawing logical conclusions, and making appropriate recommendations. Is analytical and data-driven, responsible for collecting and analyzing information, and providing resolutions to issues/problems. Is organized and self-managing, capable of balancing their workload, multiple assignments, and priorities. Can train and instruct individuals and groups on the use of software, systems, and hardware applications. Is flexible and agile, able to cover other duties as needed. Your typical responsibilities will include: Providing direct on-site support to Child Welfare CWS/CMS end users on the use and problems with the system or related systems (i.e., Safe Measures, Structured Decision Making (SDM)). Acting as a liaison between CFS Social Workers, clerical staff, and in-house information technology staff. Developing and providing individual and group training on the use and application of the CWS/CMS system and other various computerized systems and applications. Analyzing users’ system problems to determine the nature of issues or problems. Troubleshooting and addressing employee problems with various computerized systems, referring problems to the vendor help-desk if needed. Identifying staff errors or problems and providing training and coaching on correct procedures. Acting as a resource for Staff Development for training, providing support to CWS/CMS and other computer systems and applications trainers, and participating in system user groups to assist with the development and implementation of computer systems and applications, policies, and procedures. Preparing or assisting in the preparation of reports and documentation using data maintained in the CWS/CMS system and coordinating the implementation of system upgrades. A few reasons you might love this job: You will work with people of varying levels who are passionate about their work and focused on maintaining families and reunification of families. Every day brings a variety of work and opportunities to build good working relationships with Bureau staff and Information Technology staff. You will have the ability to continuously expand your knowledge and professional growth. To read the complete job description, please visit the website; Class Specifications | Children's Services Systems Support Specialist | Class Spec Details (governmentjobs.com) The eligible list established from this recruitment may remain in effect for six (6) months. Minimum Qualifications License Required: Candidates must possess a valid California Motor Vehicle Operator’s License. Out of State valid Motor Vehicle Operator’s License will be accepted during the application process. Education: Completion of 60 semester units or 90 quarter units at an accredited college or university which included at least 12 semester or 18 quarter units in psychology, sociology, social welfare, computer science, business, office technology, information systems, or a closely related field. Experience: Two years of full-time experience or its equivalent in a Social Services agency utilizing a primary data system that tracks clients, cases and case management for Children Services; or, two years of full-time experience or its equivalent in a governmental agency or institution performing information system support duties, analyzing data from systems or training staff in the usage of information systems. Substitution of Education : Additional qualifying experience of the type noted above may be substituted for the desired education on a year for year basis Substitution of Experience: Bachelors of Science or Arts in Computer Science or a related field. Desirable Qualifications: Experience with CWS/CMS Experience with Safe Measures Computer Application Experience with Structured Decision-Making Tools Experience with creation of eLearning Experience with Adobe Acrobat Experience with individual and group training Selection Process Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Online Virtual Interview : Candidates who possess the minimum qualifications will be invited to participate in an online interview. In the oral interview, candidates must achieve an average passing score of 70% or higher on each of the oral interview competencies, as well as an overall passing score of 70% or higher. The interview will measure candidates' competencies as they relate to the Children's Services Systems Support Specialist. These may include but are not limited to: Analyzing and Interpreting data, Delivering Results, Using Technology, Adaptability, Attention to Detail, Building and Maintaining Relationships, and Leading Cross Divisional Collaboration. (Weighted 100%) The virtual interview is tentatively scheduled to take place the week of June 7, 2024. The interview will be administered remotely using a computer; you will need access to a reliable internet connection to participate in the assessment. For recruitment-specific questions, please contact Delaina Gillaspy at Delaina.Gillaspy@hrd.cccounty.us . For any technical issues, please contact the Government Jobs' applicant support team for assistance at + 1 855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: 5/29/2024 11:59 PM Pacific
May 16, 2024
Full Time
The Position Bargaining Unit: Local 2700 - General Clerical Unit T he Employment and Human Services Department is currently accepting applications to fill one (1) vacancy for Children's Services Systems Support Specialist. Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates who share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity. Children & Family Services (CFS) is a Bureau of EHSD with a staff of 477 employees, including Division Managers, Supervisors, Social Workers, Social Casework Assistants, and clerical and support staff. Children & Family Services provides specialized services to families in the community to keep children safely in their own homes with their families. CFS provides emergency response services to assess if children may be at risk of abuse or neglect. CFS protects children from abuse and neglect and promotes the well-being of children and their families in their communities. EHSD is seeking a Children’s Services Systems Support Specialist who, under supervision, provides on-site assistance/support to Employment and Human Services Department (EHSD) staff working in the Children & Family Services Bureau. This may include access, processing, use, documentation, storage, and retrieval of files, records, and information maintained in various computer systems and applications used by child welfare staff, including the Child Welfare Services/Case Management System (CWS/CMS). They coordinate with appropriate Information Technology staff and State Systems support staff to resolve problems when appropriate. In addition, they develop instructions and desk guides and provide training on system use, access, and applications. They are assigned to a district office; however, they may also provide resolutions to staff County-wide. We are seeking someone who: Is able to engage with diverse employees and support staff within and outside of EHSD. Is capable of thinking logically and hierarchically, drawing logical conclusions, and making appropriate recommendations. Is analytical and data-driven, responsible for collecting and analyzing information, and providing resolutions to issues/problems. Is organized and self-managing, capable of balancing their workload, multiple assignments, and priorities. Can train and instruct individuals and groups on the use of software, systems, and hardware applications. Is flexible and agile, able to cover other duties as needed. Your typical responsibilities will include: Providing direct on-site support to Child Welfare CWS/CMS end users on the use and problems with the system or related systems (i.e., Safe Measures, Structured Decision Making (SDM)). Acting as a liaison between CFS Social Workers, clerical staff, and in-house information technology staff. Developing and providing individual and group training on the use and application of the CWS/CMS system and other various computerized systems and applications. Analyzing users’ system problems to determine the nature of issues or problems. Troubleshooting and addressing employee problems with various computerized systems, referring problems to the vendor help-desk if needed. Identifying staff errors or problems and providing training and coaching on correct procedures. Acting as a resource for Staff Development for training, providing support to CWS/CMS and other computer systems and applications trainers, and participating in system user groups to assist with the development and implementation of computer systems and applications, policies, and procedures. Preparing or assisting in the preparation of reports and documentation using data maintained in the CWS/CMS system and coordinating the implementation of system upgrades. A few reasons you might love this job: You will work with people of varying levels who are passionate about their work and focused on maintaining families and reunification of families. Every day brings a variety of work and opportunities to build good working relationships with Bureau staff and Information Technology staff. You will have the ability to continuously expand your knowledge and professional growth. To read the complete job description, please visit the website; Class Specifications | Children's Services Systems Support Specialist | Class Spec Details (governmentjobs.com) The eligible list established from this recruitment may remain in effect for six (6) months. Minimum Qualifications License Required: Candidates must possess a valid California Motor Vehicle Operator’s License. Out of State valid Motor Vehicle Operator’s License will be accepted during the application process. Education: Completion of 60 semester units or 90 quarter units at an accredited college or university which included at least 12 semester or 18 quarter units in psychology, sociology, social welfare, computer science, business, office technology, information systems, or a closely related field. Experience: Two years of full-time experience or its equivalent in a Social Services agency utilizing a primary data system that tracks clients, cases and case management for Children Services; or, two years of full-time experience or its equivalent in a governmental agency or institution performing information system support duties, analyzing data from systems or training staff in the usage of information systems. Substitution of Education : Additional qualifying experience of the type noted above may be substituted for the desired education on a year for year basis Substitution of Experience: Bachelors of Science or Arts in Computer Science or a related field. Desirable Qualifications: Experience with CWS/CMS Experience with Safe Measures Computer Application Experience with Structured Decision-Making Tools Experience with creation of eLearning Experience with Adobe Acrobat Experience with individual and group training Selection Process Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Online Virtual Interview : Candidates who possess the minimum qualifications will be invited to participate in an online interview. In the oral interview, candidates must achieve an average passing score of 70% or higher on each of the oral interview competencies, as well as an overall passing score of 70% or higher. The interview will measure candidates' competencies as they relate to the Children's Services Systems Support Specialist. These may include but are not limited to: Analyzing and Interpreting data, Delivering Results, Using Technology, Adaptability, Attention to Detail, Building and Maintaining Relationships, and Leading Cross Divisional Collaboration. (Weighted 100%) The virtual interview is tentatively scheduled to take place the week of June 7, 2024. The interview will be administered remotely using a computer; you will need access to a reliable internet connection to participate in the assessment. For recruitment-specific questions, please contact Delaina Gillaspy at Delaina.Gillaspy@hrd.cccounty.us . For any technical issues, please contact the Government Jobs' applicant support team for assistance at + 1 855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: 5/29/2024 11:59 PM Pacific
Requirements MOS CODES: NONE Education and Experience : A Bachelor's degree or higher in Computer Information Systems, Computer Science, Data Processing or related field and two (2) years of software support and analysis experience or an Associate's Degree in Computer Information Systems, Computer Science, Data Processing or related and four (4) years of software support and analysis experience. Licenses and Certificates : A Texas Class "C" Driver's License or equivalent issued by another state by time of appointment. Special Requirements : Applicants for this position must pass a Criminal Justice Information Systems (CJIS) finger-print based background check within the first six months from hire and maintain CJIS eligibility. CJIS requirements are related to system access and the following list of convictions and/or deferred adjudications will result in failure of the CJIS background check and disqualification and termination from employment: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. General Purpose Under direction, is responsible for managing the resolution of software application and system issues that arise across the organization and for the configuration, and maintenance of large scale applications and documentation. Typical Duties Identifying and resolve software application technical issues. Involves: Perform application maintenance and upgrades. Utilize Software Development Life Cycle concepts to analyze and enhance applications. Analyze and recommend new or revised software and procedures, including justifications for proposed changes. Study existing systems and procedures of organizations to determine feasibility of conversion to data processing or network application methods. Provide technical support to end users. Determine information needs in coordination with personnel of user departments by drawing detailed flowcharts and block diagrams or applying other related methods. Assist in the evaluation of proposed information processing or systems, and operations. Analyze program specifications for completeness and conformance to established standards. Maintain and develop business unit reports using report writing solutions. Assist with systems integrations. Recommend technical solutions and improvements to automated systems and business processes. Ensure that project products meet departmental standards. Manage and document assignments using the Information Technology (IT) Department ticketing system. Actively manage customer satisfaction and provide timely updates on project and task progress. Maintain complex automated systems and software applications. Involves: Prepare complete and precise user instructions and system documentation for implemented systems according to established standards. Report program activity and project status to management. Analyze software packages and modify to meet users' needs. Provide technical assistance to operations and programming personnel by analyzing information work procedures and job methods to solve operating system problems or debug programs. Write queries to analyze data in the database. Collaborate and communicate with IT Support Programs to debug and solve technical issues. Estimate and document resource requirements, level-of-effort and timelines for major tasks and projects. Prepare application configuration and systems design alternatives according to established standards. Identify documents and evaluate information requirements at various management and operating levels. Participate in developing programs to educate management and users in software application capabilities and requirements. Involves: Train functional end users in capabilities of their systems and guide them in dealing with related issues and problems. Perform related duties as assigned. Substitute, if assigned, for immediate supervisor or coworkers during temporary absences by performing delegated duties sufficient to maintain continuity of normal operations. Assist supervisor with training new staff in established programming standards and procedures. Supervise assigned staff. Involves: Assign, schedule, guide and monitor work. Appraise employee performance and review subordinates’ appraisals. Provide for training and development. Counsel, motivate and maintain harmony. Identify and resolve staff differences, conflicts and deficiencies. Interview applicants. Recommend hiring, termination, transfers, discipline, merit pay or other employee status changes. Enforce personnel rules and regulations and work behavior standards firmly and impartially. General Information For a complete job specification click here . Please note: This is an unclassified contract position. Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received. Note: Applicants with a foreign degree must have all relevant documents translated and evaluated by a College, University, or Credentials Evaluation Services Department prior to submitting them to the Human Resources Department. A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete. To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position. Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position. BENEFITS LIFE AND HEALTH INSURANCE The City of El Paso is a self-insured entity with a third-party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for your dependents are also available. Employees can select optional Dental, Vision, and Short Term Disability coverage. Employees also have the option to participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care for daycare expenses). All of these insurance and coverage options can be configured within a month of your new employee orientation date. An Employee Assistance Program (EAP) with access to mental health sessions, therapy, and more is available at no cost. A trained counselors are also available to help you and your dependents cope with life’s stressors so that you can live a happy productive lifestyle. The City’s Wellness Program seeks to promote better health and wellness amongst the workforce through various programs and incentives in which employees may choose to participate in, to include wellness education, fitness tests, biometric screenings, group fitness, health coaching and so much more! Keep Learning, Growing & Reinventing Yourself! The City of El Paso's Tuition Assistance Program encourages employee personal and professional development by sharing educational costs with those employees who have successfully completed their original probation, and in turn retain a skillful workforce. Each year, employees can obtain Tuition Assistance for Degree, Certifications, Continuing Education, and Books & Equipment. ELIGIBILITY FOR VACATION LEAVE All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement. Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee: For 0 - 5 years of service (12 days): 40 hour per week employees - 3.70 hours per biweekly pay period For >5 to 15 years of service (17 days): 40 hour per week employees - 5.24 hours per biweekly pay period For >15 or more years of service (20 days): 40 hour per week employees - 6.16 hours per biweekly pay period SICK LEAVE WITH PAY Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission. ACCIDENT WITH PAY LEAVE The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease. PREGNANCY LEAVE A) Pregnancy shall be treated the same as any other temporary physical disability. B) An employee on pregnancy leave shall use accumulated and unused regular sick leave time and then (unless granted use of special sick leave) shall be on leave without pay, unless the employee chooses to use any accumulated and unused annual leave. C) An employee going on pregnancy leave shall give written notice to her department head with appropriate medical verification. Before returning to work from pregnancy leave, the individual will provide appropriate medical documentation releasing the employee to return to work, as is required for any individual who has been on leave for a temporary physical disability. LEGAL HOLIDAYS The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95) 1.First day of January (New Year's Day) 2.Third Monday in January (Martin Luther King Holiday) 3. Thirty-first day in March(Cesar Chavez Day) 4.Last Monday in May (Memorial Day) 5. June 19 (Juneteenth) 6.Fourth day of July (Independence Day) 7.First Monday in September (Labor Day) 8. Eleventh Day in November (Veteran's Day) 9.Fourth Thursday in November (Thanksgiving Day) 10. The Friday following the fourth Thursdayin November (Day after Thanksgiving) 11.Twenty-fifth Day in December (Christmas Day) 12.Employee's Birthday In addition to the above days, the following days are also declared to be legal holidays:1. Any day designated as a holiday by City Council.2. When any legal holiday falls on a Saturday, the preceding Friday shall be considered a legal holiday.3. When any legal holiday falls on a Sunday, the following business day shall be considered a legal holiday. Closing Date/Time: Continuous
May 10, 2024
Full Time
Requirements MOS CODES: NONE Education and Experience : A Bachelor's degree or higher in Computer Information Systems, Computer Science, Data Processing or related field and two (2) years of software support and analysis experience or an Associate's Degree in Computer Information Systems, Computer Science, Data Processing or related and four (4) years of software support and analysis experience. Licenses and Certificates : A Texas Class "C" Driver's License or equivalent issued by another state by time of appointment. Special Requirements : Applicants for this position must pass a Criminal Justice Information Systems (CJIS) finger-print based background check within the first six months from hire and maintain CJIS eligibility. CJIS requirements are related to system access and the following list of convictions and/or deferred adjudications will result in failure of the CJIS background check and disqualification and termination from employment: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. General Purpose Under direction, is responsible for managing the resolution of software application and system issues that arise across the organization and for the configuration, and maintenance of large scale applications and documentation. Typical Duties Identifying and resolve software application technical issues. Involves: Perform application maintenance and upgrades. Utilize Software Development Life Cycle concepts to analyze and enhance applications. Analyze and recommend new or revised software and procedures, including justifications for proposed changes. Study existing systems and procedures of organizations to determine feasibility of conversion to data processing or network application methods. Provide technical support to end users. Determine information needs in coordination with personnel of user departments by drawing detailed flowcharts and block diagrams or applying other related methods. Assist in the evaluation of proposed information processing or systems, and operations. Analyze program specifications for completeness and conformance to established standards. Maintain and develop business unit reports using report writing solutions. Assist with systems integrations. Recommend technical solutions and improvements to automated systems and business processes. Ensure that project products meet departmental standards. Manage and document assignments using the Information Technology (IT) Department ticketing system. Actively manage customer satisfaction and provide timely updates on project and task progress. Maintain complex automated systems and software applications. Involves: Prepare complete and precise user instructions and system documentation for implemented systems according to established standards. Report program activity and project status to management. Analyze software packages and modify to meet users' needs. Provide technical assistance to operations and programming personnel by analyzing information work procedures and job methods to solve operating system problems or debug programs. Write queries to analyze data in the database. Collaborate and communicate with IT Support Programs to debug and solve technical issues. Estimate and document resource requirements, level-of-effort and timelines for major tasks and projects. Prepare application configuration and systems design alternatives according to established standards. Identify documents and evaluate information requirements at various management and operating levels. Participate in developing programs to educate management and users in software application capabilities and requirements. Involves: Train functional end users in capabilities of their systems and guide them in dealing with related issues and problems. Perform related duties as assigned. Substitute, if assigned, for immediate supervisor or coworkers during temporary absences by performing delegated duties sufficient to maintain continuity of normal operations. Assist supervisor with training new staff in established programming standards and procedures. Supervise assigned staff. Involves: Assign, schedule, guide and monitor work. Appraise employee performance and review subordinates’ appraisals. Provide for training and development. Counsel, motivate and maintain harmony. Identify and resolve staff differences, conflicts and deficiencies. Interview applicants. Recommend hiring, termination, transfers, discipline, merit pay or other employee status changes. Enforce personnel rules and regulations and work behavior standards firmly and impartially. General Information For a complete job specification click here . Please note: This is an unclassified contract position. Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received. Note: Applicants with a foreign degree must have all relevant documents translated and evaluated by a College, University, or Credentials Evaluation Services Department prior to submitting them to the Human Resources Department. A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete. To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position. Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position. BENEFITS LIFE AND HEALTH INSURANCE The City of El Paso is a self-insured entity with a third-party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for your dependents are also available. Employees can select optional Dental, Vision, and Short Term Disability coverage. Employees also have the option to participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care for daycare expenses). All of these insurance and coverage options can be configured within a month of your new employee orientation date. An Employee Assistance Program (EAP) with access to mental health sessions, therapy, and more is available at no cost. A trained counselors are also available to help you and your dependents cope with life’s stressors so that you can live a happy productive lifestyle. The City’s Wellness Program seeks to promote better health and wellness amongst the workforce through various programs and incentives in which employees may choose to participate in, to include wellness education, fitness tests, biometric screenings, group fitness, health coaching and so much more! Keep Learning, Growing & Reinventing Yourself! The City of El Paso's Tuition Assistance Program encourages employee personal and professional development by sharing educational costs with those employees who have successfully completed their original probation, and in turn retain a skillful workforce. Each year, employees can obtain Tuition Assistance for Degree, Certifications, Continuing Education, and Books & Equipment. ELIGIBILITY FOR VACATION LEAVE All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement. Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee: For 0 - 5 years of service (12 days): 40 hour per week employees - 3.70 hours per biweekly pay period For >5 to 15 years of service (17 days): 40 hour per week employees - 5.24 hours per biweekly pay period For >15 or more years of service (20 days): 40 hour per week employees - 6.16 hours per biweekly pay period SICK LEAVE WITH PAY Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission. ACCIDENT WITH PAY LEAVE The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease. PREGNANCY LEAVE A) Pregnancy shall be treated the same as any other temporary physical disability. B) An employee on pregnancy leave shall use accumulated and unused regular sick leave time and then (unless granted use of special sick leave) shall be on leave without pay, unless the employee chooses to use any accumulated and unused annual leave. C) An employee going on pregnancy leave shall give written notice to her department head with appropriate medical verification. Before returning to work from pregnancy leave, the individual will provide appropriate medical documentation releasing the employee to return to work, as is required for any individual who has been on leave for a temporary physical disability. LEGAL HOLIDAYS The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95) 1.First day of January (New Year's Day) 2.Third Monday in January (Martin Luther King Holiday) 3. Thirty-first day in March(Cesar Chavez Day) 4.Last Monday in May (Memorial Day) 5. June 19 (Juneteenth) 6.Fourth day of July (Independence Day) 7.First Monday in September (Labor Day) 8. Eleventh Day in November (Veteran's Day) 9.Fourth Thursday in November (Thanksgiving Day) 10. The Friday following the fourth Thursdayin November (Day after Thanksgiving) 11.Twenty-fifth Day in December (Christmas Day) 12.Employee's Birthday In addition to the above days, the following days are also declared to be legal holidays:1. Any day designated as a holiday by City Council.2. When any legal holiday falls on a Saturday, the preceding Friday shall be considered a legal holiday.3. When any legal holiday falls on a Sunday, the following business day shall be considered a legal holiday. Closing Date/Time: Continuous
CA DEPARTMENT OF JUSTICE
Sacramento, California, United States
Job Description and Duties This position is eligible for telework up to 5 days a week, in accordance with the Statewide Telework Policy, and will be required to report to the office as needed/required. A teleworker is considered Remote-centered if they work fifty percent or more of their time from an alternate work location. The successful candidate must reside in California upon appointment. Software Engineering: The development, operation, implementation, and maintenance of identity software systems. Under the direction of Information Technology Manager I, the incumbent performs at the journey-level in the analysis, planning, designing, development, management, installation, and oversight of the department’s identity management environment. The incumbent functions as the technical expert who is responsible for the installation, configuration, security, maintenance, troubleshooting, backup, recovery, system performance, and overall support of all systems supported by the Hawkins Data Center’s twenty-four hours per day, seven days per week operations. The incumbent functions as the technical expert responsible for resolving complex software and configuration problems that arise in support of the identity management systems, directory services, messaging and collaboration systems, unified communications systems, file systems, and virtualized infrastructure systems associated with this environment. As a technical expert for departmental entities, the incumbent is required to have expertise in the software and associated server hardware noted above. Occasional travel is required. This is a re-advertisement for JC- 419796. If you have previously applied for JC- 419796, it is not necessary to re-apply. Your original application for JC- 419796 will be included in this candidate pool for JC- 430951. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies. Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SPECIALIST I Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-430951 Position #(s): 420-861-1402-040 Working Title: Information Technology Specialist I Classification: INFORMATION TECHNOLOGY SPECIALIST I $6,139.00 - $8,228.00 A $6,751.00 - $9,048.00 B $7,413.00 - $9,932.00 C # of Positions: 1 Work Location: Sacramento County Telework: Telework Job Type: Permanent, Full Time Work Shift: 8:00am - 5:00pm Work Week: Monday - Friday Department Information This position is located in the California Justice Information Services Division, Technology Support Bureau, Database and Identity Management Administration Unit. Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the department, please visit the Attorney General’s website at www.oag.ca.gov . Special Requirements A fingerprint check is required. Clearly indicate JC - 430951 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application. If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required prior to appointment. Due to the COVID-19 public health emergency, applying electronically is highly encouraged. A background check is required (if applicable). Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 5/28/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Johnny Garcia III JC- 430951 PO Box 160608 Sacramento , CA 95816-0608 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Johnny Garcia III JC- 430951 4949 Broadway Sacramento , CA 95820 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Other - References are required and must be included. Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ is a discussion of how an applicant's education and experience meets the evaluation criteria and qualifies them for the position. Please see Statement of Qualifications section below to complete the requirements. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Knowledge and experience with robust, scalable, and secure solutions that meet customer’s identity and Access Management needs. • Technical knowledge and experience leading Identity and Access Management projects. • Technical knowledge and experience with Linux and Windows Operating Systems. • Technical knowledge and experience with programming languages, including Java, Javascript, and other programming languages. • Technical knowledge and experience with SQL and LDAP. • Technical knowledge and experience with Sailpoint • Technical knowledge and experience with PING • Technical knowledge and experience with DUO or PingMFA • Sound problem-solving skills and decision-making abilities. • Ability to multi-task and prioritize tasks. • Ability to establish and maintain effective working relationships. • Ability to contribute innovative solutions. • Willingness and ability to learn new concepts and technologies. Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Johnny Garcia (916) 210-5365 Johnny.Garcia@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information about Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Statement of Qualifications (SOQ) Applications received without a SOQ will not be considered. In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate. Your application may be disqualified from consideration if your SOQ does not adhere to the requirements listed below. The SOQ should be numbered in the same order and should address the two statements below. The SOQ should be typed in 11 point Calibri font, single-spaced, on letter sized paper (8.5" x 11"), and limited to one page per item, no more than two pages in length. Identify each page with applicant’s full name. Responses should be complete, specific, clear, concise, and include examples. Resumes will not be considered a substitute for the SOQ. For each of the statements below, please provide specific examples of your experience in the relevant areas. Include a discussion of pertinent issues, course of action, outcome and measurements of success. 1. Describe how you can help the organization meet compliance requirements and limit identity access management risks. You may include your experience from prior projects. 2. Describe your experience scripting or coding for a recent project. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 5/28/2024
May 14, 2024
Full Time
Job Description and Duties This position is eligible for telework up to 5 days a week, in accordance with the Statewide Telework Policy, and will be required to report to the office as needed/required. A teleworker is considered Remote-centered if they work fifty percent or more of their time from an alternate work location. The successful candidate must reside in California upon appointment. Software Engineering: The development, operation, implementation, and maintenance of identity software systems. Under the direction of Information Technology Manager I, the incumbent performs at the journey-level in the analysis, planning, designing, development, management, installation, and oversight of the department’s identity management environment. The incumbent functions as the technical expert who is responsible for the installation, configuration, security, maintenance, troubleshooting, backup, recovery, system performance, and overall support of all systems supported by the Hawkins Data Center’s twenty-four hours per day, seven days per week operations. The incumbent functions as the technical expert responsible for resolving complex software and configuration problems that arise in support of the identity management systems, directory services, messaging and collaboration systems, unified communications systems, file systems, and virtualized infrastructure systems associated with this environment. As a technical expert for departmental entities, the incumbent is required to have expertise in the software and associated server hardware noted above. Occasional travel is required. This is a re-advertisement for JC- 419796. If you have previously applied for JC- 419796, it is not necessary to re-apply. Your original application for JC- 419796 will be included in this candidate pool for JC- 430951. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies. Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SPECIALIST I Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-430951 Position #(s): 420-861-1402-040 Working Title: Information Technology Specialist I Classification: INFORMATION TECHNOLOGY SPECIALIST I $6,139.00 - $8,228.00 A $6,751.00 - $9,048.00 B $7,413.00 - $9,932.00 C # of Positions: 1 Work Location: Sacramento County Telework: Telework Job Type: Permanent, Full Time Work Shift: 8:00am - 5:00pm Work Week: Monday - Friday Department Information This position is located in the California Justice Information Services Division, Technology Support Bureau, Database and Identity Management Administration Unit. Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the department, please visit the Attorney General’s website at www.oag.ca.gov . Special Requirements A fingerprint check is required. Clearly indicate JC - 430951 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application. If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required prior to appointment. Due to the COVID-19 public health emergency, applying electronically is highly encouraged. A background check is required (if applicable). Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 5/28/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Johnny Garcia III JC- 430951 PO Box 160608 Sacramento , CA 95816-0608 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Johnny Garcia III JC- 430951 4949 Broadway Sacramento , CA 95820 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Other - References are required and must be included. Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ is a discussion of how an applicant's education and experience meets the evaluation criteria and qualifies them for the position. Please see Statement of Qualifications section below to complete the requirements. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Knowledge and experience with robust, scalable, and secure solutions that meet customer’s identity and Access Management needs. • Technical knowledge and experience leading Identity and Access Management projects. • Technical knowledge and experience with Linux and Windows Operating Systems. • Technical knowledge and experience with programming languages, including Java, Javascript, and other programming languages. • Technical knowledge and experience with SQL and LDAP. • Technical knowledge and experience with Sailpoint • Technical knowledge and experience with PING • Technical knowledge and experience with DUO or PingMFA • Sound problem-solving skills and decision-making abilities. • Ability to multi-task and prioritize tasks. • Ability to establish and maintain effective working relationships. • Ability to contribute innovative solutions. • Willingness and ability to learn new concepts and technologies. Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Johnny Garcia (916) 210-5365 Johnny.Garcia@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information about Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Statement of Qualifications (SOQ) Applications received without a SOQ will not be considered. In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate. Your application may be disqualified from consideration if your SOQ does not adhere to the requirements listed below. The SOQ should be numbered in the same order and should address the two statements below. The SOQ should be typed in 11 point Calibri font, single-spaced, on letter sized paper (8.5" x 11"), and limited to one page per item, no more than two pages in length. Identify each page with applicant’s full name. Responses should be complete, specific, clear, concise, and include examples. Resumes will not be considered a substitute for the SOQ. For each of the statements below, please provide specific examples of your experience in the relevant areas. Include a discussion of pertinent issues, course of action, outcome and measurements of success. 1. Describe how you can help the organization meet compliance requirements and limit identity access management risks. You may include your experience from prior projects. 2. Describe your experience scripting or coding for a recent project. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 5/28/2024
Introduction This is a reinstatement, transfer or voluntary demotion opportunity for current and former regularly appointed employees of Alameda County. Reinstatement: Pursuant to Civil Service Rule 1744: On the request of a department head and approval of the Commission, a regularly appointed employee who resigned in good standing may, within three years after the effective date of his/her resignation, be reinstated in a position in the class from which he/she resigned or in a position in another class for which he/she may be eligible as determined by the Commission. Appointments by reinstatement following resignation are subject to the probationary period established for the class. You must have been a classified County employee in the same job code or in a job code at the same salary maximum and left the County in good standing. In addition, you must meet the minimum and special qualifications of the specific position. Transfer: You must be a current County classified employee in the same job code or in a job code with the same salary maximum for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position. Voluntary Demotion: You must be a current County classified employee in a job code which is at a higher salary maximum than the vacancy for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position. DESCRIPTION THE DEPARTMENT: The Alameda County Probation Department is an essential element of the County’s system of public protection and human services. The Department’s role is to reduce the impact of crime in the community by providing accurate, comprehensive and timely information and recommendations to the Courts, providing community-based sanctions and treatment for offenders, and working cooperatively with law enforcement agencies and community organizations with similar objectives. The Department provides a wide range of mandated and discretionary investigative, advisory, and supervisory services to adult and juvenile probationers pursuant to State law and the County Charter. THE POSITION: Under general supervision, assists in planning, configuring, installing, troubleshooting and supporting agency/departmental Local Area Networks (LANs), Wide Area Networks (WANs) and other computer systems and related equipment; provides consultation to departmental support staff and management on hardware and software issues; and performs related duties as required. DISTINGUISHING FEATURES This is the journey-level class in a series that includes this class and that of Technology Support Analyst. Incumbents in this class provide support for department computer users and management in three areas: network/system administration, database administration and web design/development. Positions in the Information Systems Specialist - Technical Support Analyst series possess broad information technology knowledge and are capable of performing most information technology activities within their department. Positions in the Information Systems Specialist class are distinguished from the next higher class of Technical Support Analyst in that incumbents of the latter class have broad operational responsibility for a major departmental computer program or activity and may have lead responsibility with respect to Information Systems Specialist positions. The classes in the Information Systems Specialist - Technical Support Analyst series are not flexibly staffed. The Information Systems Specialist class is further distinguished from the next-lower class of Information Systems Technician II in that incumbents in the latter class perform routine maintenance, installation and troubleshooting of departmental computer systems. Positions in the Information Systems Specialist - Technical Support Analyst series differ from the more specialized Information Systems Analyst class in that the latter works primarily on complex information systems design and administration activities such as software systems analysis, design, and coding. Positions in the Information Systems Specialist - Technical Support Analyst series differ from the more specialized Information Network Analyst class in that the latter works primarily on complex network design and administration activities such as designing, configuring, and installing a department’s network infrastructure. MINIMUM QUALIFICATIONS The equivalent of one year of full-time experience in developing and maintaining information technology systems including LAN/WAN systems. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification. Knowledge of: • Modern computer technology to develop, administer and maintain computers and network systems. • Information technology concepts. • Methodologies for analyzing systems, procedures and workflow. • Office software applications. • Functions and capabilities of database systems. • World Wide Web technology. • Network infrastructure technology. Ability to: • Function as system administrator. • Maintain existing office software applications. • Make effective decisions. • Plan and organize. • Identify and correct problems with computers and related equipment. • Analyze problems related to database design, system interactions and cross platform issues. • Prepare and maintain documentation, records and logs. • Communicate effectively both orally and in writing. BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) Accidental Death and Dismemberment Insurance County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Management Paid Leave** Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. ** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave. Conclusion TO APPLY: Please contact Lauren Allison at (510) 268-7980 or lallison@acgov.org to apply. You are encouraged to apply immediately as this posting is open until filled and may close at anytime. Alameda County is an Equal Opportunity Employer Closing Date/Time: Continuous
Mar 05, 2024
Full Time
Introduction This is a reinstatement, transfer or voluntary demotion opportunity for current and former regularly appointed employees of Alameda County. Reinstatement: Pursuant to Civil Service Rule 1744: On the request of a department head and approval of the Commission, a regularly appointed employee who resigned in good standing may, within three years after the effective date of his/her resignation, be reinstated in a position in the class from which he/she resigned or in a position in another class for which he/she may be eligible as determined by the Commission. Appointments by reinstatement following resignation are subject to the probationary period established for the class. You must have been a classified County employee in the same job code or in a job code at the same salary maximum and left the County in good standing. In addition, you must meet the minimum and special qualifications of the specific position. Transfer: You must be a current County classified employee in the same job code or in a job code with the same salary maximum for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position. Voluntary Demotion: You must be a current County classified employee in a job code which is at a higher salary maximum than the vacancy for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position. DESCRIPTION THE DEPARTMENT: The Alameda County Probation Department is an essential element of the County’s system of public protection and human services. The Department’s role is to reduce the impact of crime in the community by providing accurate, comprehensive and timely information and recommendations to the Courts, providing community-based sanctions and treatment for offenders, and working cooperatively with law enforcement agencies and community organizations with similar objectives. The Department provides a wide range of mandated and discretionary investigative, advisory, and supervisory services to adult and juvenile probationers pursuant to State law and the County Charter. THE POSITION: Under general supervision, assists in planning, configuring, installing, troubleshooting and supporting agency/departmental Local Area Networks (LANs), Wide Area Networks (WANs) and other computer systems and related equipment; provides consultation to departmental support staff and management on hardware and software issues; and performs related duties as required. DISTINGUISHING FEATURES This is the journey-level class in a series that includes this class and that of Technology Support Analyst. Incumbents in this class provide support for department computer users and management in three areas: network/system administration, database administration and web design/development. Positions in the Information Systems Specialist - Technical Support Analyst series possess broad information technology knowledge and are capable of performing most information technology activities within their department. Positions in the Information Systems Specialist class are distinguished from the next higher class of Technical Support Analyst in that incumbents of the latter class have broad operational responsibility for a major departmental computer program or activity and may have lead responsibility with respect to Information Systems Specialist positions. The classes in the Information Systems Specialist - Technical Support Analyst series are not flexibly staffed. The Information Systems Specialist class is further distinguished from the next-lower class of Information Systems Technician II in that incumbents in the latter class perform routine maintenance, installation and troubleshooting of departmental computer systems. Positions in the Information Systems Specialist - Technical Support Analyst series differ from the more specialized Information Systems Analyst class in that the latter works primarily on complex information systems design and administration activities such as software systems analysis, design, and coding. Positions in the Information Systems Specialist - Technical Support Analyst series differ from the more specialized Information Network Analyst class in that the latter works primarily on complex network design and administration activities such as designing, configuring, and installing a department’s network infrastructure. MINIMUM QUALIFICATIONS The equivalent of one year of full-time experience in developing and maintaining information technology systems including LAN/WAN systems. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification. Knowledge of: • Modern computer technology to develop, administer and maintain computers and network systems. • Information technology concepts. • Methodologies for analyzing systems, procedures and workflow. • Office software applications. • Functions and capabilities of database systems. • World Wide Web technology. • Network infrastructure technology. Ability to: • Function as system administrator. • Maintain existing office software applications. • Make effective decisions. • Plan and organize. • Identify and correct problems with computers and related equipment. • Analyze problems related to database design, system interactions and cross platform issues. • Prepare and maintain documentation, records and logs. • Communicate effectively both orally and in writing. BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) Accidental Death and Dismemberment Insurance County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Management Paid Leave** Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. ** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave. Conclusion TO APPLY: Please contact Lauren Allison at (510) 268-7980 or lallison@acgov.org to apply. You are encouraged to apply immediately as this posting is open until filled and may close at anytime. Alameda County is an Equal Opportunity Employer Closing Date/Time: Continuous
CA DEPARTMENT OF JUSTICE
Sacramento, California, United States
Job Description and Duties Under the general direction of the Information Technology Manager I (ITM I), the incumbent performs at the Subject Matter Expert (SME) level on the Department of Justice’s (DOJ) most complex Storage, Backup, Cloud, and Storage Area Network (SAN) in support of the organization’s enterprise information technology systems, including all associated hardware/software components and the confidential and sensitive data used at the DOJ. The incumbent works independently as the recognized technical expert and leader on the administration and maintenance of the largest and most complex enterprise Storage, Backup, Cloud, and SAN systems. The incumbent will work closely with customers as well as other DOJ service areas in the analysis of business and technical requirements, product specifications, and data storage design necessary to develop, implement, and maintain a common enterprise-level Storage, Backup, Cloud and SAN infrastructure. This will also include the most complex Storage and SAN installations and configurations as well as tuning, troubleshooting, and problem resolution. The incumbent also serves as a high-level technical lead advisor to executive management, business customers, and control agencies. The incumbent will influence decisions related to enterprise-wide technology standards, practices, and future information technology strategies. The incumbent will train and mentor staff to meet Technology Support Bureau (TSB) standards to ensure that Storage, Backup, SAN, and Cloud-related problems are accurately diagnosed and effectively resolved in a timely manner. The incumbent contributes toward the growth of the TSB into a customer-focused service organization by following the Branch’s established cultural principles and they will also continuously improve communications and relationships with subordinates, peers, management, customers and vendors. The incumbent acts as a technical expert on systems software/hardware projects, and/or works independently on information systems. The incumbent work schedule includes working various shifts, weekends, holidays, odd days off, overtime, providing after hours on-call assistance, and traveling when needed. Temporary assignment to other shift(s) may be required Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies. Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SPECIALIST II Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-431062 Position #(s): 420-798-1414-003 Working Title: Information Technology Specialist II Classification: INFORMATION TECHNOLOGY SPECIALIST II $8,130.00 - $10,893.00 A # of Positions: 1 Work Location: Sacramento County Telework: Telework Job Type: Permanent, Full Time Work Shift: 8:00am - 5:00pm Work Week: Monday - Friday Department Information This position is located in the California Justice Information Services Division, Technology Support Bureau, Strategic Transport & Technology Services Branch, Storage Administration & Cloud Infrastructure Support Unit, Storage Administration Team. Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the Department, please visit the Attorney General’s website at www.oag.ca.gov . Special Requirements A fingerprint check is required. Clearly indicate JC - 431062 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application. If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma . An official transcript will be required prior to appointment. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 5/23/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Johnny Garcia III JC- 431602 Department of Justice 4949 Broadway Room D-214 Sacramento , CA 95820 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Johnny Garcia III JC- 431602 Department of Justice 4949 Broadway Room D-214 Sacramento , CA 95820 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ is a discussion of how an applicant's education and experience meets the evaluation criteria and qualifies them for the position. Please see Statement of Qualifications section below to complete the requirements. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Perform expert-level technical tasks in the engineering and support of the following disciplines within the Strategic Transport & Technology Services Branch lines of business and serve as subject matter expert and lead in: SAN, Storage, Backup and Cloud infrastructure systems. Designing, modifying, installing, testing, and maintaining all DOJ backup and SAN related hardware and software. Designing backup and recovery schemes that guarantee application integrity. Implementing data recovery schemas for 24x7 management and support of DOJ’s backup, SAN and Disaster Recovery (DR) systems and associated recovery plans. Designing, planning and procuring SAN, Backup, storage and Cloud for the largest and most complex projects within the department. Provisioning and configuring SAN, Backups, storage and Cloud infrastructure. Leading staff in the recovery of critical data during the event of a disaster or data file corruption. Configuring backup, SAN, cloud, storage hardware and software to achieve maximum efficiency and security. Analyzing, troubleshooting and fixing technical issues as they arise for the department. Developing automated scripts to optimize backups, storage, SAN and Cloud operations. Monitoring SAN, storage, backup and cloud performance and operations to ensure that they are meeting DOJ standards and expectations. Tuning performance issues for SAN, storage, backup and Cloud systems. Providing consulting on the department’s most complex technical projects. Act with expert-level skills and as a team lead of DOJ headquarters, hub site and field office SAN infrastructure. Expert level knowledge in O365/Microsoft Office, VISIO. Knowledgable in vSphere 7.0/8.0, TCP/IP, firewall rules, DMZ, Active Directory, Windows 2019 system administration. Benefits Please access this link for information on benefits afforded to employees who work for the State of California - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx . Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Johnny Garcia (916) 210-5365 Johnny.Garcia@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Statement of Qualifications (SOQ) Applications received without a SOQ will not be considered. In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate. Your application may be disqualified from consideration if your SOQ does not adhere to the requirements listed below. The SOQ should be numbered in the same order and should address the two statements below. The SOQ should be typed in 11 point Calibri font, single-spaced, on letter sized paper (8.5" x 11"), and limited to one page per item, no more than two pages in length. Identify each page with applicant’s full name. Responses should be complete, specific, clear, concise, and include examples. Resumes will not be considered a substitute for the SOQ. For each of the statements below, please provide specific examples of your experience in the relevant areas. Include a discussion of pertinent issues, course of action, outcome and measurements of success. 1. Please list the vendor and application (software), vendor and model (hardware) that you have relevant experience in: Cloud, Backup, SAN and Storage and list years of experience for each entry. In addition, briefly explain your duties with each. 2. Please explain, in paragraph form, what makes you a good fit for this position. Additional Information about Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Due to the COVID-19 public health emergency, applying electronically is highly encouraged. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 5/23/2024
May 10, 2024
Full Time
Job Description and Duties Under the general direction of the Information Technology Manager I (ITM I), the incumbent performs at the Subject Matter Expert (SME) level on the Department of Justice’s (DOJ) most complex Storage, Backup, Cloud, and Storage Area Network (SAN) in support of the organization’s enterprise information technology systems, including all associated hardware/software components and the confidential and sensitive data used at the DOJ. The incumbent works independently as the recognized technical expert and leader on the administration and maintenance of the largest and most complex enterprise Storage, Backup, Cloud, and SAN systems. The incumbent will work closely with customers as well as other DOJ service areas in the analysis of business and technical requirements, product specifications, and data storage design necessary to develop, implement, and maintain a common enterprise-level Storage, Backup, Cloud and SAN infrastructure. This will also include the most complex Storage and SAN installations and configurations as well as tuning, troubleshooting, and problem resolution. The incumbent also serves as a high-level technical lead advisor to executive management, business customers, and control agencies. The incumbent will influence decisions related to enterprise-wide technology standards, practices, and future information technology strategies. The incumbent will train and mentor staff to meet Technology Support Bureau (TSB) standards to ensure that Storage, Backup, SAN, and Cloud-related problems are accurately diagnosed and effectively resolved in a timely manner. The incumbent contributes toward the growth of the TSB into a customer-focused service organization by following the Branch’s established cultural principles and they will also continuously improve communications and relationships with subordinates, peers, management, customers and vendors. The incumbent acts as a technical expert on systems software/hardware projects, and/or works independently on information systems. The incumbent work schedule includes working various shifts, weekends, holidays, odd days off, overtime, providing after hours on-call assistance, and traveling when needed. Temporary assignment to other shift(s) may be required Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies. Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SPECIALIST II Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-431062 Position #(s): 420-798-1414-003 Working Title: Information Technology Specialist II Classification: INFORMATION TECHNOLOGY SPECIALIST II $8,130.00 - $10,893.00 A # of Positions: 1 Work Location: Sacramento County Telework: Telework Job Type: Permanent, Full Time Work Shift: 8:00am - 5:00pm Work Week: Monday - Friday Department Information This position is located in the California Justice Information Services Division, Technology Support Bureau, Strategic Transport & Technology Services Branch, Storage Administration & Cloud Infrastructure Support Unit, Storage Administration Team. Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the Department, please visit the Attorney General’s website at www.oag.ca.gov . Special Requirements A fingerprint check is required. Clearly indicate JC - 431062 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application. If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma . An official transcript will be required prior to appointment. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 5/23/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Johnny Garcia III JC- 431602 Department of Justice 4949 Broadway Room D-214 Sacramento , CA 95820 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Johnny Garcia III JC- 431602 Department of Justice 4949 Broadway Room D-214 Sacramento , CA 95820 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ is a discussion of how an applicant's education and experience meets the evaluation criteria and qualifies them for the position. Please see Statement of Qualifications section below to complete the requirements. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Perform expert-level technical tasks in the engineering and support of the following disciplines within the Strategic Transport & Technology Services Branch lines of business and serve as subject matter expert and lead in: SAN, Storage, Backup and Cloud infrastructure systems. Designing, modifying, installing, testing, and maintaining all DOJ backup and SAN related hardware and software. Designing backup and recovery schemes that guarantee application integrity. Implementing data recovery schemas for 24x7 management and support of DOJ’s backup, SAN and Disaster Recovery (DR) systems and associated recovery plans. Designing, planning and procuring SAN, Backup, storage and Cloud for the largest and most complex projects within the department. Provisioning and configuring SAN, Backups, storage and Cloud infrastructure. Leading staff in the recovery of critical data during the event of a disaster or data file corruption. Configuring backup, SAN, cloud, storage hardware and software to achieve maximum efficiency and security. Analyzing, troubleshooting and fixing technical issues as they arise for the department. Developing automated scripts to optimize backups, storage, SAN and Cloud operations. Monitoring SAN, storage, backup and cloud performance and operations to ensure that they are meeting DOJ standards and expectations. Tuning performance issues for SAN, storage, backup and Cloud systems. Providing consulting on the department’s most complex technical projects. Act with expert-level skills and as a team lead of DOJ headquarters, hub site and field office SAN infrastructure. Expert level knowledge in O365/Microsoft Office, VISIO. Knowledgable in vSphere 7.0/8.0, TCP/IP, firewall rules, DMZ, Active Directory, Windows 2019 system administration. Benefits Please access this link for information on benefits afforded to employees who work for the State of California - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx . Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Johnny Garcia (916) 210-5365 Johnny.Garcia@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Statement of Qualifications (SOQ) Applications received without a SOQ will not be considered. In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate. Your application may be disqualified from consideration if your SOQ does not adhere to the requirements listed below. The SOQ should be numbered in the same order and should address the two statements below. The SOQ should be typed in 11 point Calibri font, single-spaced, on letter sized paper (8.5" x 11"), and limited to one page per item, no more than two pages in length. Identify each page with applicant’s full name. Responses should be complete, specific, clear, concise, and include examples. Resumes will not be considered a substitute for the SOQ. For each of the statements below, please provide specific examples of your experience in the relevant areas. Include a discussion of pertinent issues, course of action, outcome and measurements of success. 1. Please list the vendor and application (software), vendor and model (hardware) that you have relevant experience in: Cloud, Backup, SAN and Storage and list years of experience for each entry. In addition, briefly explain your duties with each. 2. Please explain, in paragraph form, what makes you a good fit for this position. Additional Information about Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Due to the COVID-19 public health emergency, applying electronically is highly encouraged. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 5/23/2024
CA DEPARTMENT OF JUSTICE
Sacramento, California, United States
Job Description and Duties Under the general direction of the Information Technology Manager I (ITM I), the incumbent performs at the master level of this career series, the incumbent has the responsibility to make decisions and recommendations to establish organization wide policies and standards for the most complex database systems that support the Department’s mission-critical communication and information applications. The incumbent may be responsible for 24 x 7 hour support to troubleshoot the more complex problems and issues. Incumbent will lead and direct the most complex projects, which includes troubleshooting, monitoring, enhancement, and maintenance of the supporting databases of the Department’s critical applications, as well as reviewing installation, tuning, and ongoing maintenance of these databases environments. Incumbent formulates strategic planning activities and acts as a consultant to other application staff, network staff, system administration staff, vendors, and agencies as the recognized technical specialist for the Department’s Oracle, Microsoft SQL and MariaDB Database environments. Incumbent also participates as the top independent technical specialist in the analysis and planning of database installations and enhancements for in-house and external clients. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies. Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SPECIALIST II Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-428828 Position #(s): 420-861-1414-010 Working Title: Information Technology Specialist II Classification: INFORMATION TECHNOLOGY SPECIALIST II $8,130.00 - $10,893.00 A # of Positions: 1 Work Location: Sacramento County Telework: Telework Job Type: Permanent, Full Time Work Shift: 8:00am - 5:00pm Work Week: Monday - Friday Department Information This position is located in the California Justice Information Services Division, Technology Support Bureau, Strategic Transport & Technology Services Branch, Database and Identity Management Administration Unit. Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the Department, please visit the Attorney General’s website at www.oag.ca.gov . Special Requirements A fingerprint check is required. Clearly indicate JC - 428828 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application. If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma . An official transcript will be required prior to appointment. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 5/25/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Johnny Garcia III JC- 428828 Department of Justice 4949 Broadway Room D-214 Sacramento , CA 95820 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Johnny Garcia III JC- 428828 Department of Justice 4949 Broadway Room D-214 Sacramento , CA 95820 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Other - References are required and must be included. Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ is a discussion of how an applicant's education and experience meets the evaluation criteria and qualifies them for the position. Please see Statement of Qualifications section below to complete the requirements. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Deep technical knowledge and experience in Oracle Databases and Redhat Linux Servers. • Sound problem-solving skills and decision-making abilities. • Ability to work cooperatively and communicate effectively with all levels of staff as well as management and vendors. • Ability to establish and maintain effective working relationships. • Ability to mentor and coach team members in the Database Administration Unit. • Attack problems with a "can do" attitude. • Ability to contribute innovative solutions. • Willingness and ability to learn new concepts and technologies. • Ability to multi-task and prioritize tasks. • Knowledge of CLETS and CJIS networking concepts. • Knowledge of NCIC policies and procedures. Benefits Please access this link for information on benefits afforded to employees who work for the State of California - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx . Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Johnny Garcia III (916) 210-5365 Johnny.Garcia@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Statement of Qualifications (SOQ) Applications received without an SOQ will not be considered. Failure to follow instructions may result in disqualification of your application. In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • The SOQ should be numbered in the same order and should address the three statements below. • The SOQ should be typed in 11 point font, single-spaced, on letter sized paper (8.5" x 11"), and limited to one page per item, no more than three pages in length. • Identify each page with applicant’s full name. • Responses should be complete, specific, clear, concise, and include examples. • Resumes will not be considered a substitute for the SOQ. For each of the statements below, please provide specific examples of your experience in the relevant areas. Include a discussion of pertinent issues, course of action, outcome and measurements of success. 1. Describe your experience supporting multiple Oracle databases. Include the most recent versions of Oracle databases that you've administered and whether the databases were clustered or not. 2. Describe your ability to communicate ideas and information, both orally and in writing, including presentations to customers and/or business partners. 3. Describe your experience leading and training a team of technical specialist. Additional Information about Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Due to the COVID-19 public health emergency, applying electronically is highly encouraged. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 5/25/2024
May 02, 2024
Full Time
Job Description and Duties Under the general direction of the Information Technology Manager I (ITM I), the incumbent performs at the master level of this career series, the incumbent has the responsibility to make decisions and recommendations to establish organization wide policies and standards for the most complex database systems that support the Department’s mission-critical communication and information applications. The incumbent may be responsible for 24 x 7 hour support to troubleshoot the more complex problems and issues. Incumbent will lead and direct the most complex projects, which includes troubleshooting, monitoring, enhancement, and maintenance of the supporting databases of the Department’s critical applications, as well as reviewing installation, tuning, and ongoing maintenance of these databases environments. Incumbent formulates strategic planning activities and acts as a consultant to other application staff, network staff, system administration staff, vendors, and agencies as the recognized technical specialist for the Department’s Oracle, Microsoft SQL and MariaDB Database environments. Incumbent also participates as the top independent technical specialist in the analysis and planning of database installations and enhancements for in-house and external clients. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies. Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SPECIALIST II Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-428828 Position #(s): 420-861-1414-010 Working Title: Information Technology Specialist II Classification: INFORMATION TECHNOLOGY SPECIALIST II $8,130.00 - $10,893.00 A # of Positions: 1 Work Location: Sacramento County Telework: Telework Job Type: Permanent, Full Time Work Shift: 8:00am - 5:00pm Work Week: Monday - Friday Department Information This position is located in the California Justice Information Services Division, Technology Support Bureau, Strategic Transport & Technology Services Branch, Database and Identity Management Administration Unit. Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the Department, please visit the Attorney General’s website at www.oag.ca.gov . Special Requirements A fingerprint check is required. Clearly indicate JC - 428828 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application. If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma . An official transcript will be required prior to appointment. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 5/25/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Johnny Garcia III JC- 428828 Department of Justice 4949 Broadway Room D-214 Sacramento , CA 95820 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Johnny Garcia III JC- 428828 Department of Justice 4949 Broadway Room D-214 Sacramento , CA 95820 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Other - References are required and must be included. Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ is a discussion of how an applicant's education and experience meets the evaluation criteria and qualifies them for the position. Please see Statement of Qualifications section below to complete the requirements. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Deep technical knowledge and experience in Oracle Databases and Redhat Linux Servers. • Sound problem-solving skills and decision-making abilities. • Ability to work cooperatively and communicate effectively with all levels of staff as well as management and vendors. • Ability to establish and maintain effective working relationships. • Ability to mentor and coach team members in the Database Administration Unit. • Attack problems with a "can do" attitude. • Ability to contribute innovative solutions. • Willingness and ability to learn new concepts and technologies. • Ability to multi-task and prioritize tasks. • Knowledge of CLETS and CJIS networking concepts. • Knowledge of NCIC policies and procedures. Benefits Please access this link for information on benefits afforded to employees who work for the State of California - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx . Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Johnny Garcia III (916) 210-5365 Johnny.Garcia@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Statement of Qualifications (SOQ) Applications received without an SOQ will not be considered. Failure to follow instructions may result in disqualification of your application. In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • The SOQ should be numbered in the same order and should address the three statements below. • The SOQ should be typed in 11 point font, single-spaced, on letter sized paper (8.5" x 11"), and limited to one page per item, no more than three pages in length. • Identify each page with applicant’s full name. • Responses should be complete, specific, clear, concise, and include examples. • Resumes will not be considered a substitute for the SOQ. For each of the statements below, please provide specific examples of your experience in the relevant areas. Include a discussion of pertinent issues, course of action, outcome and measurements of success. 1. Describe your experience supporting multiple Oracle databases. Include the most recent versions of Oracle databases that you've administered and whether the databases were clustered or not. 2. Describe your ability to communicate ideas and information, both orally and in writing, including presentations to customers and/or business partners. 3. Describe your experience leading and training a team of technical specialist. Additional Information about Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Due to the COVID-19 public health emergency, applying electronically is highly encouraged. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 5/25/2024
Cal State University (CSU) Long Beach
1250 North Bellflower Boulevard, Long Beach, California 90840, USA
Job Summary The Program Operations Specialist at CPaCE is a key role responsible for overseeing the operational aspects of professional and workforce development programs. This position plays a pivotal role in supporting program initiatives, logistics, coordinating resources, and facilitating communication among stakeholders. This role contributes to the overall success of CPaCE by implementing efficient processes and systems that enhance the learning experience for all learners. Primary responsibilities include planning and coordination of programs, providing student and instructor support, promoting programs, and building on-campus and external partnerships, contributing to research and development to support program enhancements or new program development, monitoring program quality and viability for continuous improvement, and providing assistance with budgets and reports. This position works on an alternative schedule to provide facility and technology support for courses and programs. This position reports on campus and works an alternative work schedule to support program needs weeknights and weekend hours. Monday - Thursday - from 10 to 7PM and Saturday from 8 to 5PM. Key Responsibilities Plan, coordinate and manage day-to-day operations, and execute CPACE professional and workforce training programs and activities - Plan and oversee the coordination of CPACE professional and workforce training programs including workshops and informational sessions, courses and program offerings, and special events. Manage program timelines and direct the work of Program Coordinators and Student Assistants Provide student and instructor support - Provide administrative and technical support to instructors including assisting with recruitment and hiring processes. Provide technical training for using instructional resources online and in the classroom (Hyflex, labs, and Smart Classrooms). Promote programs and build partnerships - Identify and implement marketing strategies in collaboration with Marketing and Communications (MARCOM). Support the department's marketing efforts to review web content, research and write articles or blogs, conduct interviews, and post on social media. Contribute to research and development; engage in continuous improvement processes - Implement quality control/quality improvement efforts and make recommendations for program adjustments. Conduct ongoing research to support the implementation of technology tools to enhance the student learning experience. Provide Assistance with budgets and reports - Identify cost-saving opportunities and monitor allocation of resources to ensure financial sustainability of programs. Knowledge Skills and Abilities Must be self-motivated and able to manage his/her own schedule; work schedule may vary. Detail oriented and able to manage multiple tasks, project management experience desirable. Strong critical thinking and problem-solving skills. Strong customer service skills. Able to work on or off campus to conduct business meetings, make presentations, or participate in other relevant events in the evenings and/or weekends. Knowledge of university policy and procedure, budgets, and educational administration preferred, experience in the CSU system highly desirable. Strong interpersonal skills and ability to work with a diverse constituency both on and off campus, including students, staff, academic personnel, and external partners. Ability to work as part of a team. Excellent oral and written communication skills. Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence." Education and Experience Equivalent to a bachelor's degree preferably with courses in adult education and curriculum planning; two years of experience in planning classes or programs in a specialized field or area, preferably in higher, extended, or adult education required. Physical Summary Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less). Department CPaCE Professional Programs Classification Extended Education Specialist I Compensation Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. Hiring Range: The hiring range for this position is $4,813 - $5,589 per month commensurate with candidate's education, experience, skills, and training. CSU Classification Salary Range: The CSU Classification Salary Range for this position is $4,813 - $6,851 per month. Benefits Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation, and sick leave, and 14 paid holidays each year. Time Base 1.0 time-base, 40 hours per week. Duration of Appointment This is a temporary position for 2 years with no permanent status granted. Temporary assignments may expire prior to the ending date. Application Procedures Click Apply Now to complete the CSULB Online Employment Application. PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position. Additional Information The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months. CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees. Equal Employment Statement California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status. Accommodations We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu . Out of State Employment Policy California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Advertised: Apr 30 2024 Pacific Daylight Time Applications close: May 28 2024 Pacific Daylight Time Closing Date/Time:
May 01, 2024
Job Summary The Program Operations Specialist at CPaCE is a key role responsible for overseeing the operational aspects of professional and workforce development programs. This position plays a pivotal role in supporting program initiatives, logistics, coordinating resources, and facilitating communication among stakeholders. This role contributes to the overall success of CPaCE by implementing efficient processes and systems that enhance the learning experience for all learners. Primary responsibilities include planning and coordination of programs, providing student and instructor support, promoting programs, and building on-campus and external partnerships, contributing to research and development to support program enhancements or new program development, monitoring program quality and viability for continuous improvement, and providing assistance with budgets and reports. This position works on an alternative schedule to provide facility and technology support for courses and programs. This position reports on campus and works an alternative work schedule to support program needs weeknights and weekend hours. Monday - Thursday - from 10 to 7PM and Saturday from 8 to 5PM. Key Responsibilities Plan, coordinate and manage day-to-day operations, and execute CPACE professional and workforce training programs and activities - Plan and oversee the coordination of CPACE professional and workforce training programs including workshops and informational sessions, courses and program offerings, and special events. Manage program timelines and direct the work of Program Coordinators and Student Assistants Provide student and instructor support - Provide administrative and technical support to instructors including assisting with recruitment and hiring processes. Provide technical training for using instructional resources online and in the classroom (Hyflex, labs, and Smart Classrooms). Promote programs and build partnerships - Identify and implement marketing strategies in collaboration with Marketing and Communications (MARCOM). Support the department's marketing efforts to review web content, research and write articles or blogs, conduct interviews, and post on social media. Contribute to research and development; engage in continuous improvement processes - Implement quality control/quality improvement efforts and make recommendations for program adjustments. Conduct ongoing research to support the implementation of technology tools to enhance the student learning experience. Provide Assistance with budgets and reports - Identify cost-saving opportunities and monitor allocation of resources to ensure financial sustainability of programs. Knowledge Skills and Abilities Must be self-motivated and able to manage his/her own schedule; work schedule may vary. Detail oriented and able to manage multiple tasks, project management experience desirable. Strong critical thinking and problem-solving skills. Strong customer service skills. Able to work on or off campus to conduct business meetings, make presentations, or participate in other relevant events in the evenings and/or weekends. Knowledge of university policy and procedure, budgets, and educational administration preferred, experience in the CSU system highly desirable. Strong interpersonal skills and ability to work with a diverse constituency both on and off campus, including students, staff, academic personnel, and external partners. Ability to work as part of a team. Excellent oral and written communication skills. Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence." Education and Experience Equivalent to a bachelor's degree preferably with courses in adult education and curriculum planning; two years of experience in planning classes or programs in a specialized field or area, preferably in higher, extended, or adult education required. Physical Summary Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less). Department CPaCE Professional Programs Classification Extended Education Specialist I Compensation Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. Hiring Range: The hiring range for this position is $4,813 - $5,589 per month commensurate with candidate's education, experience, skills, and training. CSU Classification Salary Range: The CSU Classification Salary Range for this position is $4,813 - $6,851 per month. Benefits Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation, and sick leave, and 14 paid holidays each year. Time Base 1.0 time-base, 40 hours per week. Duration of Appointment This is a temporary position for 2 years with no permanent status granted. Temporary assignments may expire prior to the ending date. Application Procedures Click Apply Now to complete the CSULB Online Employment Application. PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position. Additional Information The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months. CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees. Equal Employment Statement California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status. Accommodations We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu . Out of State Employment Policy California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Advertised: Apr 30 2024 Pacific Daylight Time Applications close: May 28 2024 Pacific Daylight Time Closing Date/Time:
Cal State University (CSU) Humboldt
1 Harpst Street, Arcata, CA 95521, USA
Administrative Support Coordinator ITEPP/ELITE Scholars Department: ITEPP/ELITE Scholars Job #535214 First Review Date: Wednesday, March 27, 2024 Open Until Filled At Cal Poly Humboldt, bold hearts and open minds shape the future. Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world. Cal Poly Humboldt is proud to have nearly 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs - all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt. Cal Poly Humboldt is a Hispanic-Serving Institution that strives to foster an inclusive and equitable community to support our students of diverse backgrounds. We are committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality committed to working in a multicultural and multiracial community that reflects the diversity of the state. Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field. (Job #535214) Administrative Support Coordinator I, Administrative Support Coordinator ITEPP/ELITE Scholars, Salary Range: $3,505 - $5,508 monthly. Appointments are typically made at the beginning of the salary range. Salary is commensurate with qualifications and experience. This is a full-time, benefited, non-exempt, 12-month pay plan permanent position with a one-year probationary period in Department of Indian Tribal & Education Personnel Program/ELITE Scholars. This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 14 paid holidays per year. Additional benefits information can be found at https://hraps.humboldt.edu/employee-benefits . Position Summary: Under the lead work direction of the Coordinator for ITEPP & ELITE Scholars, this position provides administrative coordination and support to the ELITE Scholars and ITEPP programs. This includes the Coordinator, Student Support Specialist, and student staff. The Administrative Support Coordinator position provides support for the ELITE Scholars and ITEPP programs with all fiscal transactions, events, travel, budgeting, and programming oversight. Additionally, the ASC oversees the management of the office and trains and provides lead work direction to multiple student assistants. Key Responsibilities: 25% Administrative Support: Receives and composes sensitive correspondence and other communications; Maintains paper and electronic filing systems; responsible for creating and maintaining departmental procedures manual; Arranges and creates meetings to support ELITE Scholars; Responsible for tracking incoming communication with prospective students or partners, and then referring them to the correct person(s)/department(s); Responsible for office inventory, equipment maintenance, and ordering supplies; assists with the submission of requisitions and purchase orders as required; Prepares and submits ProCards; Processes reimbursements and other expense-related activities; Tracks and maintain shadow budget for the program, including stateside, advancement, and auxiliary funding. Support and editing for website 25% Customer/Client Services Supports and coordinates general office activities and provides and oversees all reception services, including receiving a wide variety of visitors, including students, staff, alumni, and community members. Assists with travel arrangements for the coordinator, student services specialist, and students; this includes booking travel, submitting travel authorizations and expense reports in a timely manner. Assess student issues for appropriate referral in the main ELITE Scholars office. Acts as the key advisor for the department and is responsible for requesting PeopleSoft access, key cards, phone line connections, printer payments, maintenance requests, makes room reservations, etc. 30% Special Events Coordination and Support: Supports and/or coordinates the planning special events; Performs event-based budget reconciliation and reporting using financial reporting spreadsheets; Assists in the outreach and promotion of events; Responsible for ongoing coordination of welcome and graduation receptions 15% Student staff and Interns Oversees and trains the department office student assistants; Orienting and onboarding all undergraduate and graduate student assistants; Establishes priorities and workflow, delegating work as needed; and completes student time sheets; Provides support for onboarding, orientation, and other tasks related to interns 5% Other Duties as Assigned: Knowledge, Skills, and Abilities Associated with this Position Include: Experience to be fully functional in all technical aspects of work assignments) Organizational, task and time management skills, including planning, prioritizing, and managing work in a confidential office setting with diverse demands and frequent interruptions. Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures. Thorough knowledge of English grammar, punctuation, and spelling. Thorough knowledge of office systems and ability to use a broader range of technology, systems, and packages. Ability to independently handle multiple work unit priorities and projects: Recognizing and quickly accommodating changing priorities; performing detail work accurately and efficiently. Problem solving and researching solutions; using independent judgment in decision making; ability to work independently. Ability to apply independently a wide variety of policies and procedures where specific guidelines may not exist. Working knowledge of budget policies and procedures. Ability to perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections. Ability to draft and compose correspondence and standard reports. Ability to handle effectively a broader range of interpersonal contacts, including those at a higher level and those sensitive in nature: Excellent communication and collaboration skills, including the ability to establish and maintain positive working relationships, communicate effectively with a diverse population, and demonstrate excellent interpersonal skills. Skills in establishing and maintaining positive working relationships, communicating effectively with a diverse population, and demonstrating excellent interpersonal skills. Minimum Qualifications: Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. A knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Preferred Qualifications: Knowledge of: Grant writing and expenditure processes. Experience working with foster youth Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button: Letter of Interest Resume or Curriculum Vitae Contact information for at least three professional references Application Deadline: The deadline to submit application materials for first reviews is Wednesday, March 27, 2024. Any inquiries about this recruitment can be directed to careers@humboldt.edu or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626. Cal Poly Humboldt sits on the traditional homelands of the Wiyot people in what is currently called Arcata, CA. The Wiyot people call the area Goudi’ni (over in the woods). Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies. Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply. Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed. CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measure established by each campus. The systemwide policy can be found at CSU Vaccination Policy and any questions you have may be submitted to hr@humboldt.edu . Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment. CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS) Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information. Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position. Cal Poly Humboldt is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Cal Poly Humboldt can be found at www.humboldt.edu. Cal Poly Humboldt is a Title IX/Affirmative Action/Equal Opportunity employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status. Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training. Class Code: 1035 Publication Date: March 12, 2024 Advertised: Mar 12 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 13, 2024
Administrative Support Coordinator ITEPP/ELITE Scholars Department: ITEPP/ELITE Scholars Job #535214 First Review Date: Wednesday, March 27, 2024 Open Until Filled At Cal Poly Humboldt, bold hearts and open minds shape the future. Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world. Cal Poly Humboldt is proud to have nearly 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs - all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt. Cal Poly Humboldt is a Hispanic-Serving Institution that strives to foster an inclusive and equitable community to support our students of diverse backgrounds. We are committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality committed to working in a multicultural and multiracial community that reflects the diversity of the state. Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field. (Job #535214) Administrative Support Coordinator I, Administrative Support Coordinator ITEPP/ELITE Scholars, Salary Range: $3,505 - $5,508 monthly. Appointments are typically made at the beginning of the salary range. Salary is commensurate with qualifications and experience. This is a full-time, benefited, non-exempt, 12-month pay plan permanent position with a one-year probationary period in Department of Indian Tribal & Education Personnel Program/ELITE Scholars. This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 14 paid holidays per year. Additional benefits information can be found at https://hraps.humboldt.edu/employee-benefits . Position Summary: Under the lead work direction of the Coordinator for ITEPP & ELITE Scholars, this position provides administrative coordination and support to the ELITE Scholars and ITEPP programs. This includes the Coordinator, Student Support Specialist, and student staff. The Administrative Support Coordinator position provides support for the ELITE Scholars and ITEPP programs with all fiscal transactions, events, travel, budgeting, and programming oversight. Additionally, the ASC oversees the management of the office and trains and provides lead work direction to multiple student assistants. Key Responsibilities: 25% Administrative Support: Receives and composes sensitive correspondence and other communications; Maintains paper and electronic filing systems; responsible for creating and maintaining departmental procedures manual; Arranges and creates meetings to support ELITE Scholars; Responsible for tracking incoming communication with prospective students or partners, and then referring them to the correct person(s)/department(s); Responsible for office inventory, equipment maintenance, and ordering supplies; assists with the submission of requisitions and purchase orders as required; Prepares and submits ProCards; Processes reimbursements and other expense-related activities; Tracks and maintain shadow budget for the program, including stateside, advancement, and auxiliary funding. Support and editing for website 25% Customer/Client Services Supports and coordinates general office activities and provides and oversees all reception services, including receiving a wide variety of visitors, including students, staff, alumni, and community members. Assists with travel arrangements for the coordinator, student services specialist, and students; this includes booking travel, submitting travel authorizations and expense reports in a timely manner. Assess student issues for appropriate referral in the main ELITE Scholars office. Acts as the key advisor for the department and is responsible for requesting PeopleSoft access, key cards, phone line connections, printer payments, maintenance requests, makes room reservations, etc. 30% Special Events Coordination and Support: Supports and/or coordinates the planning special events; Performs event-based budget reconciliation and reporting using financial reporting spreadsheets; Assists in the outreach and promotion of events; Responsible for ongoing coordination of welcome and graduation receptions 15% Student staff and Interns Oversees and trains the department office student assistants; Orienting and onboarding all undergraduate and graduate student assistants; Establishes priorities and workflow, delegating work as needed; and completes student time sheets; Provides support for onboarding, orientation, and other tasks related to interns 5% Other Duties as Assigned: Knowledge, Skills, and Abilities Associated with this Position Include: Experience to be fully functional in all technical aspects of work assignments) Organizational, task and time management skills, including planning, prioritizing, and managing work in a confidential office setting with diverse demands and frequent interruptions. Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures. Thorough knowledge of English grammar, punctuation, and spelling. Thorough knowledge of office systems and ability to use a broader range of technology, systems, and packages. Ability to independently handle multiple work unit priorities and projects: Recognizing and quickly accommodating changing priorities; performing detail work accurately and efficiently. Problem solving and researching solutions; using independent judgment in decision making; ability to work independently. Ability to apply independently a wide variety of policies and procedures where specific guidelines may not exist. Working knowledge of budget policies and procedures. Ability to perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections. Ability to draft and compose correspondence and standard reports. Ability to handle effectively a broader range of interpersonal contacts, including those at a higher level and those sensitive in nature: Excellent communication and collaboration skills, including the ability to establish and maintain positive working relationships, communicate effectively with a diverse population, and demonstrate excellent interpersonal skills. Skills in establishing and maintaining positive working relationships, communicating effectively with a diverse population, and demonstrating excellent interpersonal skills. Minimum Qualifications: Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. A knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Preferred Qualifications: Knowledge of: Grant writing and expenditure processes. Experience working with foster youth Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button: Letter of Interest Resume or Curriculum Vitae Contact information for at least three professional references Application Deadline: The deadline to submit application materials for first reviews is Wednesday, March 27, 2024. Any inquiries about this recruitment can be directed to careers@humboldt.edu or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626. Cal Poly Humboldt sits on the traditional homelands of the Wiyot people in what is currently called Arcata, CA. The Wiyot people call the area Goudi’ni (over in the woods). Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies. Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply. Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed. CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measure established by each campus. The systemwide policy can be found at CSU Vaccination Policy and any questions you have may be submitted to hr@humboldt.edu . Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment. CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS) Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information. Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position. Cal Poly Humboldt is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Cal Poly Humboldt can be found at www.humboldt.edu. Cal Poly Humboldt is a Title IX/Affirmative Action/Equal Opportunity employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status. Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training. Class Code: 1035 Publication Date: March 12, 2024 Advertised: Mar 12 2024 Pacific Daylight Time Applications close: Closing Date/Time:
City of Sacramento, CA
Sacramento, California, United States
THE POSITION The Department of Utilities (DOU) is seeking a qualified candidate to fill a Process Control Systems Specialist vacancy within the Wastewater/Drainage Division. The position programs Schneider PLCs in both EcoStruxure Control Expert (DFB and Structured Text) and Proworx32 (984LL); and programs HMI software VTScada with scripting, widget creation, and creating, assigning, and scaling tags with these associated widgets. The position also performs some network switch capability using Command Line and Web Interface. Incumbents are responsible for understanding how the process control they are programming works and should function. IDEAL CANDIDATE STATEMENT The ideal candidate will have a strong background working with industrial control network communications, process control systems, and databases used for automating and monitoring industrial equipment. The ideal candidate will have experience securing critical infrastructure assets within an operational technology environment, understand how to limit risk from cyber security perspective, programming and troubleshooting software and hardware for human machine interface applications, programmable logic controllers, and instrumentation and electrical components integral to these process systems. Under general supervision, performs duties involved in the planning, programming, designing, maintaining, and repairing control apparatus, data logging and display equipment, communications systems, Supervisory Control and Data Acquisition (SCADA), and Programmable Logic Controller (PLC) software and hardware equipment to support operations of the City's water and wastewater facilities; develops and designs improvements to control systems; plans, coordinates, and implements a comprehensive control system installation, maintenance, and repair program; provides recommendations, support, and assistance to the supervisor and engineering and operation staff; and performs related work as required. DISTINGUISHING CHARACTERISTICS This is a single classification; and, a full journey-level classification. The Process Control Systems Specialist is responsible for performing specialized functions in the development, maintenance, and repair of the City's water and wastewater facility control systems. This class is distinguished from general information technology support classifications by the specialized and technical expertise related to process control systems, specifically SCADA. ESSENTIAL DUTIES AND RESPONSIBILITIES Depending upon assignment, duties and responsibilities may include, but are not limited to, the following: Analyzes, evaluates, designs, develops, programs, tests, implements, documents, and maintains process control systems to support operations of the water and wastewater facilities and systems, including control apparatus, data logging and display equipment, networks, communications and security systems, Supervisory Control and Data Acquisition (SCADA), and Programmable Logic Controller (PLC) software and hardware equipment. Participates in designing and developing new or enhanced process control system upgrades and/or applications; analyzes user operations and business requirements to design and develop process control system solutions; reviews, evaluates, and recommends systems and applications; creates or oversees the development of systems documentation to develop program specifications; designs optimum system configurations; develops and implements testing plans; ensures system quality assurance; determines whether new programs meet users’ business and technology requirements and makes adjustments as required. Maintains and provides technical support to existing systems; provides answers to user requests for information on system use; responds to calls and requests for major or minor systems modifications; troubleshoots routine to highly complex system, hardware, and software related problems; writes, tests, debugs, and installs programs. Performs system administration functions; evaluates and tests system upgrades; installs, configures, and/or upgrades software and hardware; monitors data storage utilization; implements virtual server infrastructure and maintains related servers. Analyzes and maintains complex system software, databases, networks, and related applications; resolves compatibility problems; monitors and optimizes performance; develops migration, capacity, and disaster planning and recovery procedures. Performs programming of SCADA, PLC, and Human Machine Interface (HMI); troubleshoots and corrects programming, configuration, and interface problems; determines method of integrating new programming code into existing programs to meet user needs. Monitors and implements technological advances in process control systems and applications; advises management about upgrades and improved systems and applications as necessary. Monitors system security and performance; identifies unauthorized access and potential security breaches; recommends improvements to security and network performance. Designs, installs, configures software, troubleshoots, and maintains camera and security systems at the City’s water and wastewater facilities. Develops and reviews complex reports related to the operation of process control systems, including monthly compliance and special project reports; develops and implements various reporting tools as necessary. Trains operations staff in the use of control systems to monitor operational processes and to perform basic control system troubleshooting; assists operators in the development of process control strategies as necessary. Writes documentation on new and enhanced systems or programs, including detailed descriptions and functional capabilities; prepares and updates user materials and procedures manuals. Maintains accurate electronic records, files, and data for real-time process data. Performs related duties as assigned. QUALIFICATIONS Knowledge of: Principles and practices of computer science, process control systems, and information systems operations and components, including systems analysis, programming, database administration, and network administration. Principles, practices, methods, and techniques used in the installation, programming, troubleshooting, and maintenance of data acquisition software and hardware, networks, and programming applications, including SCADA, PLC, and HMI. Principles and practices of project management, identifying technology needs and issues, researching and evaluating technology, applications, and the most effective courses of action, and implementing solutions. Electrical systems, equipment, and operations. Methods and techniques of evaluating business operations to develop technology solutions. Control systems theory and its practical application to process control and instrumentation. Operations of wastewater and water management systems and flow regimes. Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility. Principles and practices of data collection, analysis, and technical report preparation. Complex arithmetic and statistical techniques. Standard office practices and procedures, including the use of standard office equipment, record keeping, and computer applications related to the work. English usage, spelling, vocabulary, grammar, and punctuation. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff. Ability to: Identify and implement effective course of action to complete assigned work. Provide support in the implementation and maintenance of process control systems, software, hardware, networks, and related applications. On a continuous basis, analyze programming, observe monitoring signals, troubleshoot system, understand system operation, and explain new programs to operators and other users; intermittently interpret data and system configurations. Respond to and identify user needs and determine resolutions. Apply the principles of software, hardware, database, and programming management to organize and maintain system integrity. Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations. Modify existing strategies and/or methods to meet unusual conditions. Develop, interpret, apply, and explain a wide variety of technical policies and procedures and communicate difficult procedures and regulations to those encountered in the course of work. Research, analyze, and summarize data, and prepare and present accurate and reliable reports containing findings and recommendations. Identify and take appropriate action when unusual operating problems occur. Organize, maintain, and update database and records systems. Prepare clear, accurate, and concise reports, records, correspondence, and other written materials. Make accurate complex arithmetic and statistical computations. Operate modern office equipment including computer equipment and software programs. Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. Use English effectively to communicate in person, over the telephone or radio, and in writing. Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. EDUCATION AND EXPERIENCE Education: A Bachelor’s degree from an accredited college or university with major coursework in engineering, computer science, information systems, or a related field. AND Experience: Three (3) years of increasingly responsible experience in an industrial environment, programming, maintaining, installing, troubleshooting, and repairing SCADA, PLC's, and telemetry systems. Substitution: Additional related experience may substitute for education requirement on a year-for-year basis. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Possession of, or ability to obtain, a valid California Class C Driver License by time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PHYSICAL DEMANDS Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is partially a sedentary office classification and partially a field classification requiring frequent standing in and walking between work areas, including traversing uneven terrain and climbing up and down facility access points. Positions in this classification occasionally bend, stoop, kneel, and reach to perform work. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 40 pounds. ENVIRONMENTAL ELEMENTS Employees work indoors and outdoors, and are frequently exposed to dust, fumes, and allergens and occasionally exposed to loud noise levels, inclement weather conditions, chemicals, mechanical and/or electrical hazards, and hazardous physical and chemical substances . PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Process Control Systems Specialist examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 6/10/2024 11:59 PM Pacific
May 14, 2024
Full Time
THE POSITION The Department of Utilities (DOU) is seeking a qualified candidate to fill a Process Control Systems Specialist vacancy within the Wastewater/Drainage Division. The position programs Schneider PLCs in both EcoStruxure Control Expert (DFB and Structured Text) and Proworx32 (984LL); and programs HMI software VTScada with scripting, widget creation, and creating, assigning, and scaling tags with these associated widgets. The position also performs some network switch capability using Command Line and Web Interface. Incumbents are responsible for understanding how the process control they are programming works and should function. IDEAL CANDIDATE STATEMENT The ideal candidate will have a strong background working with industrial control network communications, process control systems, and databases used for automating and monitoring industrial equipment. The ideal candidate will have experience securing critical infrastructure assets within an operational technology environment, understand how to limit risk from cyber security perspective, programming and troubleshooting software and hardware for human machine interface applications, programmable logic controllers, and instrumentation and electrical components integral to these process systems. Under general supervision, performs duties involved in the planning, programming, designing, maintaining, and repairing control apparatus, data logging and display equipment, communications systems, Supervisory Control and Data Acquisition (SCADA), and Programmable Logic Controller (PLC) software and hardware equipment to support operations of the City's water and wastewater facilities; develops and designs improvements to control systems; plans, coordinates, and implements a comprehensive control system installation, maintenance, and repair program; provides recommendations, support, and assistance to the supervisor and engineering and operation staff; and performs related work as required. DISTINGUISHING CHARACTERISTICS This is a single classification; and, a full journey-level classification. The Process Control Systems Specialist is responsible for performing specialized functions in the development, maintenance, and repair of the City's water and wastewater facility control systems. This class is distinguished from general information technology support classifications by the specialized and technical expertise related to process control systems, specifically SCADA. ESSENTIAL DUTIES AND RESPONSIBILITIES Depending upon assignment, duties and responsibilities may include, but are not limited to, the following: Analyzes, evaluates, designs, develops, programs, tests, implements, documents, and maintains process control systems to support operations of the water and wastewater facilities and systems, including control apparatus, data logging and display equipment, networks, communications and security systems, Supervisory Control and Data Acquisition (SCADA), and Programmable Logic Controller (PLC) software and hardware equipment. Participates in designing and developing new or enhanced process control system upgrades and/or applications; analyzes user operations and business requirements to design and develop process control system solutions; reviews, evaluates, and recommends systems and applications; creates or oversees the development of systems documentation to develop program specifications; designs optimum system configurations; develops and implements testing plans; ensures system quality assurance; determines whether new programs meet users’ business and technology requirements and makes adjustments as required. Maintains and provides technical support to existing systems; provides answers to user requests for information on system use; responds to calls and requests for major or minor systems modifications; troubleshoots routine to highly complex system, hardware, and software related problems; writes, tests, debugs, and installs programs. Performs system administration functions; evaluates and tests system upgrades; installs, configures, and/or upgrades software and hardware; monitors data storage utilization; implements virtual server infrastructure and maintains related servers. Analyzes and maintains complex system software, databases, networks, and related applications; resolves compatibility problems; monitors and optimizes performance; develops migration, capacity, and disaster planning and recovery procedures. Performs programming of SCADA, PLC, and Human Machine Interface (HMI); troubleshoots and corrects programming, configuration, and interface problems; determines method of integrating new programming code into existing programs to meet user needs. Monitors and implements technological advances in process control systems and applications; advises management about upgrades and improved systems and applications as necessary. Monitors system security and performance; identifies unauthorized access and potential security breaches; recommends improvements to security and network performance. Designs, installs, configures software, troubleshoots, and maintains camera and security systems at the City’s water and wastewater facilities. Develops and reviews complex reports related to the operation of process control systems, including monthly compliance and special project reports; develops and implements various reporting tools as necessary. Trains operations staff in the use of control systems to monitor operational processes and to perform basic control system troubleshooting; assists operators in the development of process control strategies as necessary. Writes documentation on new and enhanced systems or programs, including detailed descriptions and functional capabilities; prepares and updates user materials and procedures manuals. Maintains accurate electronic records, files, and data for real-time process data. Performs related duties as assigned. QUALIFICATIONS Knowledge of: Principles and practices of computer science, process control systems, and information systems operations and components, including systems analysis, programming, database administration, and network administration. Principles, practices, methods, and techniques used in the installation, programming, troubleshooting, and maintenance of data acquisition software and hardware, networks, and programming applications, including SCADA, PLC, and HMI. Principles and practices of project management, identifying technology needs and issues, researching and evaluating technology, applications, and the most effective courses of action, and implementing solutions. Electrical systems, equipment, and operations. Methods and techniques of evaluating business operations to develop technology solutions. Control systems theory and its practical application to process control and instrumentation. Operations of wastewater and water management systems and flow regimes. Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility. Principles and practices of data collection, analysis, and technical report preparation. Complex arithmetic and statistical techniques. Standard office practices and procedures, including the use of standard office equipment, record keeping, and computer applications related to the work. English usage, spelling, vocabulary, grammar, and punctuation. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff. Ability to: Identify and implement effective course of action to complete assigned work. Provide support in the implementation and maintenance of process control systems, software, hardware, networks, and related applications. On a continuous basis, analyze programming, observe monitoring signals, troubleshoot system, understand system operation, and explain new programs to operators and other users; intermittently interpret data and system configurations. Respond to and identify user needs and determine resolutions. Apply the principles of software, hardware, database, and programming management to organize and maintain system integrity. Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations. Modify existing strategies and/or methods to meet unusual conditions. Develop, interpret, apply, and explain a wide variety of technical policies and procedures and communicate difficult procedures and regulations to those encountered in the course of work. Research, analyze, and summarize data, and prepare and present accurate and reliable reports containing findings and recommendations. Identify and take appropriate action when unusual operating problems occur. Organize, maintain, and update database and records systems. Prepare clear, accurate, and concise reports, records, correspondence, and other written materials. Make accurate complex arithmetic and statistical computations. Operate modern office equipment including computer equipment and software programs. Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. Use English effectively to communicate in person, over the telephone or radio, and in writing. Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. EDUCATION AND EXPERIENCE Education: A Bachelor’s degree from an accredited college or university with major coursework in engineering, computer science, information systems, or a related field. AND Experience: Three (3) years of increasingly responsible experience in an industrial environment, programming, maintaining, installing, troubleshooting, and repairing SCADA, PLC's, and telemetry systems. Substitution: Additional related experience may substitute for education requirement on a year-for-year basis. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Possession of, or ability to obtain, a valid California Class C Driver License by time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PHYSICAL DEMANDS Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is partially a sedentary office classification and partially a field classification requiring frequent standing in and walking between work areas, including traversing uneven terrain and climbing up and down facility access points. Positions in this classification occasionally bend, stoop, kneel, and reach to perform work. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 40 pounds. ENVIRONMENTAL ELEMENTS Employees work indoors and outdoors, and are frequently exposed to dust, fumes, and allergens and occasionally exposed to loud noise levels, inclement weather conditions, chemicals, mechanical and/or electrical hazards, and hazardous physical and chemical substances . PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Process Control Systems Specialist examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 6/10/2024 11:59 PM Pacific
CALAVERAS COUNTY, CA
San Andreas, California, United States
Position Description Network Specialist I: $28.73 - $34.94 Network Specialist II: $32.19 - $39.14 Under supervision, provides technical expertise, support, management, and administration of networks, servers, databases, PCs and applications in a Microsoft/Cisco network environment. Provides support for users and addresses questions and issues encountered with systems and computer related equipment. Performs related work as required. DISTINGUISHING CHARACTERISTICS: Network Specialist I This is the entry level position for the Network Specialist series. The position requires a foundation in technical computer skills and systems. The position requires strong oral and written communication skills; ability to establish and maintain effective interpersonal relationships at all organizational levels; ability to quickly adapt, learn and apply new skills; ability to provide IT related customer and computer support. The Network Specialist I will demonstrate an aptitude and work ethic that is well suited for a multi-tasking, fast paced environment. Network Specialist II This is a journey level technical position requiring knowledge of, and prior job experience with Microsoft and/or CISCO enterprise production environments. The Network Specialist II will provide support and administration of networks, servers, and databases, along with related equipment and software. The Network Specialist II provides technical support of business applications. The position requires a high degree of technical IT skill in addition to the skills and abilities of the Network Specialist I as listed above. Network Specialist III This is an advanced journey position requiring a high level of knowledge and experience of Microsoft and/or CISCO production environments. The Network Specialist III candidate will have demonstrated abilities to work with limited supervision and will have completed projects of varying size and complexity working as the project lead. The Network Specialist III may have earned industry recognized certifications with Microsoft and/or CISCO. The Network Specialist may have demonstrated experience and skills in Business Process scripting. The Network Specialist III requires a very high degree of technical computer acumen in addition to the skills and abilities of the Network Specialist I/II as listed above. Example of Duties Network Specialist I Provide technical assistance to County departments and staff. Research software, hardware and process solutions. Provide quotes and handles purchasing for end user computer equipment. Maintain an inventory of software and hardware. Monitor ticketing system from receipt of request through ticket life cycle. Provide computer support and performs hands-on fixes for computers and systems. Add new users to servers and software applications. Perform server backups. Install and configure software Provide security support for systems and networks. Assist with technology projects performed by Network Specialists II and III. Network Specialist II In addition to duties of Network Specialist I above: Perform database administration. Perform support functions for Network and Server equipment. Develop internal reporting and management tools for use within IT. Perform basic SQL functions. Monitor networks. Administer core tools for anti-virus and anti-malware. Provide support for and build copper and fiber infrastructure. Provide support and administration of Microsoft Exchange. Provide support and administration of Active Directory. Provide support and administration of County telephone system. Maintain County Web site. Determine application requirements. Provide technical application support. Assist with technology projects performed by Network Specialists III. Network Specialist III In addition to duties of Network Specialist I/II: Perform database administration Provide server support and trouble shooting. Perform router programming. Maintain firewalls. Configure and install backup equipment and software. Manage Microsoft Exchange. Manage Active Directory. Manage County Telecommunications. Administer SQL databases and do custom SQL programming. Maintain network diagram and documentation. Maintain server schematics and associated devices. Manage enterprise storage architecture and associated devices. Develop and support County custom computer programs Minimum Qualifications Knowledge of: Computer hardware repair, installation and maintenance. Help Desk ticketing systems; E-mail systems and spam filters; Peripheral intrusion detection systems, Microsoft Active Directory and Exchange Servers; Virtual Server designs; Cisco Call Managers and IP phone technology; Structured Cabling concepts; IT infrastructure Best Practices; Network monitoring software; Enterprise network concepts and equipment Ability to: Work under general supervision; manage time to meet assigned needs; work effectively with other members of team and other departments; multi-task; review and analyze technology needs; communicate effectively. Skill to: Complete tasks and assignments with deadlines; acquire and maintain a good working knowledge of personal computers; servers; PC operating systems; off-line storage mediums; printers; and, network hardware. Education, Training, and Experience : Network Specialist I High School diploma. One (1) year of experience supporting computer users or supporting IT infrastructure in a networked environment is required Network Specialist II Graduation from an accredited two-year college with an AA or AS Degree in Information Technology or a closely related field and at least one (1) year of full time, paid experience performing duties equivalent to a Network Specialist I is required. Up to two (2) years of full time, paid experience supporting computer users in a networked environment may substitute for the educational training, on a year for year basis. Microsoft certifications (MCSA or MCSE) for Windows Server 2012 or Server Infrastructure may be fully substituted for education requirement. CISCO certifications (CCNA or CCNP) for Routing and Switching or Security or Voice may be fully substituted for education requirement. Network Specialist III Graduation from an accredited two-year college with an AA or AS Degree in Information Technology or a closely related field and at least two (2) years of full time, paid experience performing duties equivalent to a Network Specialist II is required. Up to two (2) years of full time, paid experience performing similar relevant duties may substitute for the educational training, on a year for year basis. Microsoft certifications (MCSA or MCSE) for Windows Server 2012 or Server Infrastructure may be fully substituted for education requirement. CISCO certifications (CCNA or CCNP) for Routing and Switching or Security or Voice may be fully substituted for education requirement. Professional Certifications : Certifications from Microsoft and/or CISCO that attest to technical skills are highly desirable. Special Requirements Valid California driver's license is required. Bargaining Unit 7 - Service Employees International Union Local 1021 For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. Please note that Extra-hire positions that are benefitted, are only offered our CORE medical plan and are not offered dental or vision. NEW * Assist-To-Own program to help Couny employees purchase a home. Program Highlights: Down Payment Assistance, up to 5.5% of the Total Mortgage Loan. Available with purchase of a primary residence. Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans). No first-time homebuyer requirement to qualify. Flexible guidelines: Minimum FICO 640; Maximum DTI 50%. Flexible income limits, up to moderate income levels; no income limits for FHA and VA. For more information, vists Calaveras County Assist-to-Own Boot Allowance: $150 per year and is distributed once a year, in the first full pay period in the month of December. Qualifying Classifications: Registered EH Specialists, EH Techs, OSS Engineers, Fleet Manager, Junior Engineer, Mechanic series, Sheriff's Mechanic, Public Works Inspector, Road Maintenance Worker series, Integrated Waste Worker series, AG Techs, and AG Biologists, and Recycling Program Coordinator I/II, Permit Tech I/II, Engineering Tech I/II assigned to the Rock Creek Landfill facility, and Air Pollution Control Tech. Uniform Allowance: $600 per calendar year split into monthly payments.Payments will be made monthly on the second pay check. Qualifying classifications : Custodian series, facility maintenance worker series, facilities maintenance engineer. Extra-Hire: Extra-hire employees are not eligible for step advances, vacation, seniority rights, holiday pay or other certain employee benefits. They are entitled to 24 hours of sick leave per year and eligilbe for the county's CORE Medical plan but not eligible for dental or vision insurance. Vacation days: 0 - 3 complete years = 80 hours per year. After 6 months you can take your first week. 3 - 10 complete years = 120 hours per year 10 years+ = 160 per year Holidays :13 paid holidays per year. Life Insurance: $50,000.00 County paid Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling. Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step. Probation Period: New employees remain in a probationary status for 26 pay periods.. Longevity Incentives @ 2.5% for each of the following: 5.5 years (if hired before March 28, 2005) 6 years 10 years 15 years 20 years 25 years Bi-Lingual pay :$75 per month for specific approved job classifications. Flexible Spending: Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually Flexible Spending: Pre-Tax Dependent Care Account - Max contribution of $5,000 annually Section 125 Plan :Additional insurance is available through the Section 125 plan and may be purchased from a representative during open enrollment or by appointment when they are on-site. AFLAC Heart & Stroke Insurance Cancer Insurance Accident Insurance Universal Life Insurance Short Term Disability Insurance ?LEGALSHIELD CALPERS RETIREMENT INFORMATION: CalPERS: CLASSIC MEMBERS: 2% at 55 PEPRA MEMBERS: 2% at 62 Extra-Hire's will be enrolled into Public Agency Retirement System (PARS) unless you are already a member of CalPERS. Additional Retirement Plan: The County offers a 457 Government plan. Employees can contribute u to this deferred compensation plan ( Pre or Post Tax options ).The County utilizes VALIC. Participating employees will receive a County paid match of up to $50 a month. Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Position Description Network Specialist I: $28.73 - $34.94 Network Specialist II: $32.19 - $39.14 Under supervision, provides technical expertise, support, management, and administration of networks, servers, databases, PCs and applications in a Microsoft/Cisco network environment. Provides support for users and addresses questions and issues encountered with systems and computer related equipment. Performs related work as required. DISTINGUISHING CHARACTERISTICS: Network Specialist I This is the entry level position for the Network Specialist series. The position requires a foundation in technical computer skills and systems. The position requires strong oral and written communication skills; ability to establish and maintain effective interpersonal relationships at all organizational levels; ability to quickly adapt, learn and apply new skills; ability to provide IT related customer and computer support. The Network Specialist I will demonstrate an aptitude and work ethic that is well suited for a multi-tasking, fast paced environment. Network Specialist II This is a journey level technical position requiring knowledge of, and prior job experience with Microsoft and/or CISCO enterprise production environments. The Network Specialist II will provide support and administration of networks, servers, and databases, along with related equipment and software. The Network Specialist II provides technical support of business applications. The position requires a high degree of technical IT skill in addition to the skills and abilities of the Network Specialist I as listed above. Network Specialist III This is an advanced journey position requiring a high level of knowledge and experience of Microsoft and/or CISCO production environments. The Network Specialist III candidate will have demonstrated abilities to work with limited supervision and will have completed projects of varying size and complexity working as the project lead. The Network Specialist III may have earned industry recognized certifications with Microsoft and/or CISCO. The Network Specialist may have demonstrated experience and skills in Business Process scripting. The Network Specialist III requires a very high degree of technical computer acumen in addition to the skills and abilities of the Network Specialist I/II as listed above. Example of Duties Network Specialist I Provide technical assistance to County departments and staff. Research software, hardware and process solutions. Provide quotes and handles purchasing for end user computer equipment. Maintain an inventory of software and hardware. Monitor ticketing system from receipt of request through ticket life cycle. Provide computer support and performs hands-on fixes for computers and systems. Add new users to servers and software applications. Perform server backups. Install and configure software Provide security support for systems and networks. Assist with technology projects performed by Network Specialists II and III. Network Specialist II In addition to duties of Network Specialist I above: Perform database administration. Perform support functions for Network and Server equipment. Develop internal reporting and management tools for use within IT. Perform basic SQL functions. Monitor networks. Administer core tools for anti-virus and anti-malware. Provide support for and build copper and fiber infrastructure. Provide support and administration of Microsoft Exchange. Provide support and administration of Active Directory. Provide support and administration of County telephone system. Maintain County Web site. Determine application requirements. Provide technical application support. Assist with technology projects performed by Network Specialists III. Network Specialist III In addition to duties of Network Specialist I/II: Perform database administration Provide server support and trouble shooting. Perform router programming. Maintain firewalls. Configure and install backup equipment and software. Manage Microsoft Exchange. Manage Active Directory. Manage County Telecommunications. Administer SQL databases and do custom SQL programming. Maintain network diagram and documentation. Maintain server schematics and associated devices. Manage enterprise storage architecture and associated devices. Develop and support County custom computer programs Minimum Qualifications Knowledge of: Computer hardware repair, installation and maintenance. Help Desk ticketing systems; E-mail systems and spam filters; Peripheral intrusion detection systems, Microsoft Active Directory and Exchange Servers; Virtual Server designs; Cisco Call Managers and IP phone technology; Structured Cabling concepts; IT infrastructure Best Practices; Network monitoring software; Enterprise network concepts and equipment Ability to: Work under general supervision; manage time to meet assigned needs; work effectively with other members of team and other departments; multi-task; review and analyze technology needs; communicate effectively. Skill to: Complete tasks and assignments with deadlines; acquire and maintain a good working knowledge of personal computers; servers; PC operating systems; off-line storage mediums; printers; and, network hardware. Education, Training, and Experience : Network Specialist I High School diploma. One (1) year of experience supporting computer users or supporting IT infrastructure in a networked environment is required Network Specialist II Graduation from an accredited two-year college with an AA or AS Degree in Information Technology or a closely related field and at least one (1) year of full time, paid experience performing duties equivalent to a Network Specialist I is required. Up to two (2) years of full time, paid experience supporting computer users in a networked environment may substitute for the educational training, on a year for year basis. Microsoft certifications (MCSA or MCSE) for Windows Server 2012 or Server Infrastructure may be fully substituted for education requirement. CISCO certifications (CCNA or CCNP) for Routing and Switching or Security or Voice may be fully substituted for education requirement. Network Specialist III Graduation from an accredited two-year college with an AA or AS Degree in Information Technology or a closely related field and at least two (2) years of full time, paid experience performing duties equivalent to a Network Specialist II is required. Up to two (2) years of full time, paid experience performing similar relevant duties may substitute for the educational training, on a year for year basis. Microsoft certifications (MCSA or MCSE) for Windows Server 2012 or Server Infrastructure may be fully substituted for education requirement. CISCO certifications (CCNA or CCNP) for Routing and Switching or Security or Voice may be fully substituted for education requirement. Professional Certifications : Certifications from Microsoft and/or CISCO that attest to technical skills are highly desirable. Special Requirements Valid California driver's license is required. Bargaining Unit 7 - Service Employees International Union Local 1021 For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. Please note that Extra-hire positions that are benefitted, are only offered our CORE medical plan and are not offered dental or vision. NEW * Assist-To-Own program to help Couny employees purchase a home. Program Highlights: Down Payment Assistance, up to 5.5% of the Total Mortgage Loan. Available with purchase of a primary residence. Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans). No first-time homebuyer requirement to qualify. Flexible guidelines: Minimum FICO 640; Maximum DTI 50%. Flexible income limits, up to moderate income levels; no income limits for FHA and VA. For more information, vists Calaveras County Assist-to-Own Boot Allowance: $150 per year and is distributed once a year, in the first full pay period in the month of December. Qualifying Classifications: Registered EH Specialists, EH Techs, OSS Engineers, Fleet Manager, Junior Engineer, Mechanic series, Sheriff's Mechanic, Public Works Inspector, Road Maintenance Worker series, Integrated Waste Worker series, AG Techs, and AG Biologists, and Recycling Program Coordinator I/II, Permit Tech I/II, Engineering Tech I/II assigned to the Rock Creek Landfill facility, and Air Pollution Control Tech. Uniform Allowance: $600 per calendar year split into monthly payments.Payments will be made monthly on the second pay check. Qualifying classifications : Custodian series, facility maintenance worker series, facilities maintenance engineer. Extra-Hire: Extra-hire employees are not eligible for step advances, vacation, seniority rights, holiday pay or other certain employee benefits. They are entitled to 24 hours of sick leave per year and eligilbe for the county's CORE Medical plan but not eligible for dental or vision insurance. Vacation days: 0 - 3 complete years = 80 hours per year. After 6 months you can take your first week. 3 - 10 complete years = 120 hours per year 10 years+ = 160 per year Holidays :13 paid holidays per year. Life Insurance: $50,000.00 County paid Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling. Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step. Probation Period: New employees remain in a probationary status for 26 pay periods.. Longevity Incentives @ 2.5% for each of the following: 5.5 years (if hired before March 28, 2005) 6 years 10 years 15 years 20 years 25 years Bi-Lingual pay :$75 per month for specific approved job classifications. Flexible Spending: Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually Flexible Spending: Pre-Tax Dependent Care Account - Max contribution of $5,000 annually Section 125 Plan :Additional insurance is available through the Section 125 plan and may be purchased from a representative during open enrollment or by appointment when they are on-site. AFLAC Heart & Stroke Insurance Cancer Insurance Accident Insurance Universal Life Insurance Short Term Disability Insurance ?LEGALSHIELD CALPERS RETIREMENT INFORMATION: CalPERS: CLASSIC MEMBERS: 2% at 55 PEPRA MEMBERS: 2% at 62 Extra-Hire's will be enrolled into Public Agency Retirement System (PARS) unless you are already a member of CalPERS. Additional Retirement Plan: The County offers a 457 Government plan. Employees can contribute u to this deferred compensation plan ( Pre or Post Tax options ).The County utilizes VALIC. Participating employees will receive a County paid match of up to $50 a month. Closing Date/Time: Continuous
SOUTH COAST AQMD
Diamond Bar, California, United States
SOUTH COAST AQMD AND JOB OVERVIEW South Coast Air Quality Management District (South Coast AQMD) is one of the largest and most technologically sophisticated environmental regulatory agencies in the Nation. We serve a four-county region that includes large areas of Los Angeles, Orange County, Riverside and San Bernardino counties, including the Coachella Valley, which is home to more than 17 million people. South Coast AQMD's headquarters is located in Diamond Bar, 30 miles east of downtown Los Angeles, at the junction of the 57 and 60 freeways. With a highly diverse "Clean Air Team" of over 800 employees, an annual budget of $196.3 million, and a state-of-the art air quality laboratory, our mission is to ensure clean air and a healthy environment. South Coast AQMD is an organization you can be proud to work for -- we make a difference in the quality of life in Southern California! ABOUT THE CLASSIFICATION: Under general supervision and depending on assignment, Senior Information Technology Specialists perform a variety of highly skilled technical duties involved in the configuration, installation and maintenance of South Coast AQMD's Network, Clients, Servers, Software, Telecommunications Systems, Audio Visual systems, Conference Center and IT Infrastructure; identifies end user requirements; evaluate and test new and existing system and infrastructure capabilities, and recommend upgrades and enhancement; perform systems administration and monitoring, troubleshoots and analyzes problems, and ensure data integrity; provide technical document and procedure manual; work with multiple discipline technology groups; act in a lead capacity; train and assist end users and technical staff in using new and existing applications and systems; and perform related work as required. EXAMPLE OF DUTIES Performs full range of repair and maintenance of departmental and South Coast AQMD enterprise software application(s); documents end user work processes and systems requirements; conducts systems walkthroughs and technical reviews; develops or refines system specifications, including evaluating and testing vendor software packages for conformance with user requirements and priorities. Installs, configures, tests, maintains, troubleshoots, and monitors physical and virtual network and server infrastructure including hardware, software, real-time monitoring tools, peripherals, and devices ensuring effective performance and proper integration of components and systems with existing architecture; assists in infrastructure changes and upgrades to limit interrupted services. Administers automated deployment of software and updates over the network. Monitors and maintains security control of South Coast AQMD network and server infrastructure; configures and monitors security features and firewall rules; verifies and ensures proper user accessibility; identifies and addresses vulnerabilities; researches, recommends, and applies security updates as needed. Plans, manages, and maintains all components of the local area and wide area networks. Plans, designs and tests the implementation of network infrastructure including hardware and software recommendations. Oversees technical support and help functions that relate to networks, redundancy and connectivity. Researches, determines, defines, proposes, and itemizes costs for changes and upgrades to network infrastructure, operating systems, and applications to ensure continuous operations, desired performance, and services. Performs system and software backup and recovery and systems monitoring. Manages and monitors usage of the Information Technology resources including the network, servers, clients and software. Researches hardware and software products to meet technical networking and/or security needs. Ensures database security by preparing access and control policies and procedures and reviewing permissions on a regular basis. Provides assistance to information system for network security by monitoring, installing software updates and staying abreast of security technology trends and innovations. Web and video conferencing coordination, configuration, set-up, operation, and support. Installs, configures, tests, maintains, troubleshoots, and monitors South Coast AQMD telecommunications systems including voice and data communications infrastructure and equipment; sets up and maintains user accounts, access groups, extensions, and voicemail boxes; troubleshoots system- wide outages. Prepares and maintains system documentation required for telecommunications networks, including the updating of building/floor blueprints, network data base, procedures manual, and Private Area Branch Exchange configuration. Operates telecommunications network management consoles and monitors network performance; diagnoses network malfunctions and takes corrective action; assesses network performance and allocates resources, as needed. Assists in evaluating telecommunications system design and capabilities, and recommends cost- effective designs and equipment alternatives to enhance the communications network. Implements telecommunications modifications and the relocation of equipment; lays out hardware configurations; determines wiring specifications for cables; maintains telephone data lease lines and interfaces to ensure uninterrupted data communications service; uses testing equipment to identify and correct system malfunctions. Prepares reports on telecommunications system performance, breakdowns, relocations, usage, and problems; maintains inventory of data communication hardware and equipment; assists users with telephone, computer hardware, data network capabilities and system specifications; assists in training users on hardware and communication system functions. Operates telecommunications network management consoles and monitors network performance; diagnoses network malfunctions and takes corrective action; assesses network performance and allocates resources, as required. Assists in conducting special studies and projects involving communications systems; conducts system tests and verification of system controls; evaluates telecommunications equipment; confers with vendors regarding equipment applications; recommends the purchase of new or replacement communications equipment and devices. Performs on-line video and voice recordings of South Coast AQMD's monthly Board meetings, contracted City meetings, and other meetings as needed. Operates the audio mixer, video cameras, audio recorders, video recorders, teleconferencing system, and duplicating rack, as required, to provide special effects, sound, and pictures of high technical quality. Provides feeds to various monitors throughout South Coast AQMD, local cable network, and various broadcasting stations. Coordinates the activities of South Coast AQMD staff assigned to operate related audio-visual equipment, controlling equipment through the video-switcher, to correct problems in picture and sound. Trains South Coast AQMD staff in the use of video production equipment. Sets up, adjusts, and diagnoses problems in broadcast-quality video production equipment, and makes minor emergency repairs by using test instruments, diagnostic routines, and electronic tools to prepare equipment for immediate use. Sets up and operates audio-visual equipment such as laptops, projectors, and web conferencing software. Operates the video-switcher to coordinate the equipment according to instructions. May coordinate and assist with outside audio and video vendors to provide audio and/or video systems to meet deadlines. Conducts special studies and projects involving administration, and organizational management analysis related to telecommunications systems; prepares and presents recommendations and reports on system use, user requests, and system designs and procedures. Conducts system analyses and prepares flow charts related to the data and voice communications systems South Coast AQMD; prepares documents describing the Local and Wide Area Network, as well as the functions within a particular division. Provides information to users requesting technical data concerning the use of telecommunications systems; assists users with telecommunications system and recommends solutions to system. Assists and consults on the installation of South Coast AQMD telecommunications equipment; facilitates the maintenance of quality service to District users during installation. Evaluates, selects and implements the installation and testing of new computer hardware, software and telecommunications equipment and recommends the purchase of data and voice telecommunications equipment; confers with vendors regarding equipment and current systems. Analyzes current systems and develops short- and long-range goals for system development and implementation. Designs, plans, tests and implements new telecommunications systems, multi-user systems, desktop environments, networks and upgrades to meet South Coast AQMD and user requirements and needs. Administers network, file servers, web servers, multi-user systems, PBX, voicemail, e-mail, and relational database management systems. Participates in network planning, implementation, and special projects. Maintains information on scheduled systems maintenance, including upgrades and outages; informs customers as needed. Responds to and resolves users' inquiries and complaints and escalates problems or issues to vendor representatives as needed. Provides lead direction, scheduling, training and work review to staff at the I/II level; organizes and assigns work, sets priorities and follows up as required to ensure the completion of production work schedules. May assign and monitor staff assignments and special projects; schedules and monitors overtime and standby assignments. Assists in developing goals, objectives, policies, procedures, work standards, and administrative control systems for the department to which assigned. Writes and maintains user and technical operating instructions and documentation; prepares training materials and conducts formal and informal training programs and advises on best practices. Maintains accurate records and files; develops storage of records and retention schedules. Researches, configures and tests new and current Information Technologies Systems. Performs other duties as assigned. MINIMUM AND DESIRABLE QUALIFICATIONS Desirable Qualifications: College degree in Audio-Visual or Television Production Technology and Administration. MINIMUM QUALIFICATIONS: EXPERIENCE: Five (5) years of increasingly responsible experience in network and server infrastructure management, and systems administration, installation, troubleshooting, maintenance and repair of voice communications systems and equipment similar to that of an Information Technology Specialist II with South Coast AQMD. Experience working with Intel- based servers (Linux and Windows Server OS) and network peripherals supporting a datacenter is preferred. In addition, possession of a bachelor’s or master’s degree in a related field listed above may be a substitute for a maximum of one year of the required experience listed above. EDUCATION: Equivalent to graduation from high school, and an Associate degree or completion of a certificate program that is equivalent to the major coursework for an Associate degree in information systems, computer science, electronics, electronic engineering technology or a related field. LICENSE: Possession of, or ability to obtain, a valid California Driver's License by time of appointment. KNOWLEDGE OF: Considerable knowledge of the principles and practices of installing, configuring, maintaining, troubleshooting, and monitoring application, network, server, and telecommunications systems and infrastructure; Considerable knowledge of the principles and practices used in the installation, evaluation, configuration, operation, troubleshooting, and maintenance of computer hardware, software, and other related technologies and equipment; techniques and methods of writing and maintaining user and technical operating instructions and documentation; Linux and Windows server administration and support, including applying patches, installations, and upgrades; database administration including MS SQL, Oracle and Ingres; Cisco technologies including voice and data; Cisco IOS command lines; Cisco ASA Firewall; operational characteristics of local, wireless, and wide area network systems; operational characteristics of a variety of communication equipment and devices; computer logic and mathematics; computer scripting languages; principle languages used in information systems programs; SAN products and technologies; Audio and Visual products and technologies for local and remote conference centers; wired and Wireless LAN and WAN technologies; principles of electricity, electronics and computer hardware/software design as they relate to installation and maintenance of voice communications systems, facilities and equipment; components and equipment used in telecommunication systems; methods of telecommunication system design and implementation; test equipment, tools and materials used in installation, troubleshooting, maintenance and repair of voice communication systems; common sources of trouble in and methods of servicing and repair of communications equipment and related network hardware and software; current voice communication technologies and related scripting and programming practices and procedures; current and recent Microsoft Windows Operating Systems, Exchange, I I S , Linux Operating Systems, SQL Servers, Active Directory and other servers; Hyper-V Virtualization configuration and maintenance; Client/Server Antivirus installation and maintenance. Backup and disaster recovery software. Fundamental understanding of network and internet concepts (e.g., Cisco firewalls, load balancers, Web browsers, TCP/IP, SSL, HTTP, etc.); Virtual Private Network set-up and maintenance; Windows Powershell; Visual Basic and Batch file scripting; Unix Sell scripting; Window Client and Server Software technologies including storage space and scale out file server, Fail-over Clustering and MPIO; Microsoft Azure; HP SAN technology including Fiber channel, InfiniBand, SAS/SATA and ISCSIGround Policy creation and troubleshooting; Desktop and Server installation, maintenance, and troubleshooting; Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Contact Center, K&EExpress, Cisco IM Presence, Cisco Unified Intelligence Center, Cisco Telepresence Management Suite and Cisco Prime Collaboration; Cisco Routers/Switch setup and configuration for VoIPconnectivity; Voicemail setup, configuration and troubleshooting; CTI route point setup, Call handler's setup, configuration, testing and troubleshooting; Contact Center setup, configuration and testing. Agent, resource and Skill setup; installation, termination and testing of network cabling (Cat5, Cat6 andFiber); Web and Video conferencing coordination, configuration, set-up and support; camera and video switcher control; provide live webcast streaming, monitoring, and support; the organization, operation, and functions of the department as necessary to assume assigned responsibilities; recent and on-going developments, current literature, and sources of information related to assigned programs; applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility; principles of record keeping; modern office practices, methods, and computer equipment and applications related to the work; English usage, grammar, spelling, vocabulary, and punctuation; techniques for effectively representing the District in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations; techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and South Coast AQMD staff. ABILITY TO: Perform and/or coordinate a variety of technical support functions in the installation, evaluation, configuration, operation, troubleshooting, and maintenance of computer hardware, software, servers, network and data communication, mobile, audiovisual, web based applications, and other related technologies and equipment; understand, interpret, and explain hardware and software application solutions to users; research technical materials to provide solutions to problems; coordinate and prioritize problem calls and work station support; install, diagnose, and repair telecommunication systems and equipment; program IP based telephone system software; train users on use of equipment; run custom queries against various data sources to generate reports; design and update network diagrams with Visio; design and implement network infrastructure throughout South Coast AQMD; provide account, billing support and administration related to mobile carriers and devices; recommend new equipment, software, and services for purchase; perform feasibility studies; keep up with the current information technology; perform preventative maintenance; interpret and explain hardware and equipment manuals; lead and participate in component-level troubleshooting and repair work; identify issues and opportunities, analyze complex problems and alternatives and develop sound conclusions and recommendations; participate in design sessions or process improvement sessions and provide sound recommendations and technical input; develop and maintain technical operating instructions and documentation; train staff on software applications and hardware usage; assist in the development of goals, objectives, policies, procedures, and work standards for the department; research, analyze, and evaluate new service delivery methods, procedures, and techniques; prepare clear and concise technical documentation, user procedures, reports of work performed, and other written materials; interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations; establish and maintain a variety of filing, record keeping, and tracking systems; organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines; operate and maintain modern office equipment, including computer equipment and specialized software applications programs; perform, configure and test new system; participate in technical and administration meeting discussions; plan, assign, direct and review the work of others; staying abreast with new trends and innovations in the field of information technologies, telecommunications and audio-visual systems; train others in work procedures; use English effectively to communicate in person, over the telephone, and in writing; use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations; establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. OTHER IMPORTANT INFORMATION APPLICATION PACKETS MUST INCLUDE: A completed employment application covering at least the past 10 years of employment, including your entire South Coast AQMD employment history, listing separately, each position you have held. (You may make an appointment with Human Resources at x2800, to review your personnel file in order to verify actual job titles and dates they were held.)Up to four references which include the names and phone numbers of your present and past supervisors or managers, or persons for who you have directly provided services, not peers .Responses to the Supplemental Questionnaire (SQ). The SQ is a form of written test and will be evaluated as such. Your responses should be well written, clear, concise, and directly responsive to all parts of each question. Please limit your responses to no more than one page per answer .An unofficial copy of your transcripts (if not on file with HR), documenting all qualifying education claimed, submitted as an attachment to your online application. Official transcripts may be requested at a later date. Job applications must be completely filled out . A resume cannot be substituted for the required information. Be sure to detail any education, training or other relevant coursework that would make you a particularly strong candidate. THE SELECTION PROCESS Application packages and Supplemental Questionnaires will first be screened, and the most competitively qualified candidates will be invited to the next step of the process, which is expected to a Qualifications Appraisal Panel (QAP) interview. The QAP will be weighted at 100%. Following the QAP interviews a ranked list is expected to be created from which current and future similar vacancies at this level may be filled during the 6 month life of the list. Pursuant to Section 4(g)(3)(d) of the Personnel Rules, this eligible list may be used to fill current and future Senior Information Technology Specialist vacancies, in any South Coast AQMD department, during the 6-month life of the list . Only those who demonstrate they are among the most competitively qualified, at each successive step of the selection process, will be advanced to the next step. (Meeting the minimum requirements does not guarantee an invitation to the next step.) South Coast AQMD reserves the right to add, delete, and modify any elements of the selection process as deemed appropriate, based on the number and quality of applicants at each step. Please call Human Resources at least one week in advance if you might need an accommodation at any step during the selection process. If you have any questions regarding this recruitment, please contact Human Resources Department at (909) 396-2800. TECHNICAL & ENFORCEMENT EMPLOYEE BENEFIT OVERVIEW BENEFIT DESCRIPTION Monthly Benefit Allotment $1,912, to purchase medical, dental, and life insurance, with unused portion paid to you as cash. Your insurance coverage becomes effective on the first of the month following completion of 30 dyas of continuous service. Dependent children may be covered to age 26 on medical, dental and vision plans. Medical Health Plans Blue Shield PPO Blue Shield PPO Savings Plus 2250 (High Deductible Plan) Blue Shield HMO Kaiser HMO Kaiser HSA HMO 1500 (High Deductible Plan) Dental Plans Delta Dental PPO (without orthodontic benefits) Delta Dental PPO (with orthodontic benefits for children only) DeltaCare (PMI) Dental Vision Plan EyeMed - Optional Life Insurance $10,000 Term Life Insurance (Optional additional life insurance, paid by you, at 1X, 2X, or 3X your salary) Employee Assistance Program (EAP) Claremont EAP, powered by Uprise Health. EAP benefits are available to all employees and their familes at no cost to you. The EAP offers confidential advice, support and practical solutions to real-life issues. Confidential Therapy, 24-hour crisis help and online peer support groups. Accidental Death & Dismemberment Optional Section 125 Optional Plans (Medical Reimbursement; Dependent Care) Work Schedule Four 10-hour days, Tuesday through Friday Vacation 80 hours per year, increasing to 120 after five years Holidays 13 paid holidays per year Sick Leave 100 hours per year Other Leaves Bereavement; Jury Duty; Military; Witness Tuition Reimbursement Reimbursed up to $5,000 per year Deferred Compensation (457 Plan) Optional (Employee may contribute up to the IRS maximum). South Coast AQMD matches, dollar for dollar, up to $300 per year for the regular plan. Retirement 2.5% @ 67 defined benefit plan - Applies to employees hired on or after January 1, 2013 who, at time of hire, were not members of the San Bernardino County Employees' Retirement Association (SBCERA) or another public employee retirement system through which reciprocity may be established. 2.0% @ 55 defined benefit plan - Applies to employees who, prior to January 1, 2013, were active members of SBCERA or another public employee retirement system through which reciprocity may be established. Employees pay only the Medicare portion of Social Security. 1/1/2024 Closing Date/Time: 5/31/2024 11:59 PM Pacific
May 15, 2024
Full Time
SOUTH COAST AQMD AND JOB OVERVIEW South Coast Air Quality Management District (South Coast AQMD) is one of the largest and most technologically sophisticated environmental regulatory agencies in the Nation. We serve a four-county region that includes large areas of Los Angeles, Orange County, Riverside and San Bernardino counties, including the Coachella Valley, which is home to more than 17 million people. South Coast AQMD's headquarters is located in Diamond Bar, 30 miles east of downtown Los Angeles, at the junction of the 57 and 60 freeways. With a highly diverse "Clean Air Team" of over 800 employees, an annual budget of $196.3 million, and a state-of-the art air quality laboratory, our mission is to ensure clean air and a healthy environment. South Coast AQMD is an organization you can be proud to work for -- we make a difference in the quality of life in Southern California! ABOUT THE CLASSIFICATION: Under general supervision and depending on assignment, Senior Information Technology Specialists perform a variety of highly skilled technical duties involved in the configuration, installation and maintenance of South Coast AQMD's Network, Clients, Servers, Software, Telecommunications Systems, Audio Visual systems, Conference Center and IT Infrastructure; identifies end user requirements; evaluate and test new and existing system and infrastructure capabilities, and recommend upgrades and enhancement; perform systems administration and monitoring, troubleshoots and analyzes problems, and ensure data integrity; provide technical document and procedure manual; work with multiple discipline technology groups; act in a lead capacity; train and assist end users and technical staff in using new and existing applications and systems; and perform related work as required. EXAMPLE OF DUTIES Performs full range of repair and maintenance of departmental and South Coast AQMD enterprise software application(s); documents end user work processes and systems requirements; conducts systems walkthroughs and technical reviews; develops or refines system specifications, including evaluating and testing vendor software packages for conformance with user requirements and priorities. Installs, configures, tests, maintains, troubleshoots, and monitors physical and virtual network and server infrastructure including hardware, software, real-time monitoring tools, peripherals, and devices ensuring effective performance and proper integration of components and systems with existing architecture; assists in infrastructure changes and upgrades to limit interrupted services. Administers automated deployment of software and updates over the network. Monitors and maintains security control of South Coast AQMD network and server infrastructure; configures and monitors security features and firewall rules; verifies and ensures proper user accessibility; identifies and addresses vulnerabilities; researches, recommends, and applies security updates as needed. Plans, manages, and maintains all components of the local area and wide area networks. Plans, designs and tests the implementation of network infrastructure including hardware and software recommendations. Oversees technical support and help functions that relate to networks, redundancy and connectivity. Researches, determines, defines, proposes, and itemizes costs for changes and upgrades to network infrastructure, operating systems, and applications to ensure continuous operations, desired performance, and services. Performs system and software backup and recovery and systems monitoring. Manages and monitors usage of the Information Technology resources including the network, servers, clients and software. Researches hardware and software products to meet technical networking and/or security needs. Ensures database security by preparing access and control policies and procedures and reviewing permissions on a regular basis. Provides assistance to information system for network security by monitoring, installing software updates and staying abreast of security technology trends and innovations. Web and video conferencing coordination, configuration, set-up, operation, and support. Installs, configures, tests, maintains, troubleshoots, and monitors South Coast AQMD telecommunications systems including voice and data communications infrastructure and equipment; sets up and maintains user accounts, access groups, extensions, and voicemail boxes; troubleshoots system- wide outages. Prepares and maintains system documentation required for telecommunications networks, including the updating of building/floor blueprints, network data base, procedures manual, and Private Area Branch Exchange configuration. Operates telecommunications network management consoles and monitors network performance; diagnoses network malfunctions and takes corrective action; assesses network performance and allocates resources, as needed. Assists in evaluating telecommunications system design and capabilities, and recommends cost- effective designs and equipment alternatives to enhance the communications network. Implements telecommunications modifications and the relocation of equipment; lays out hardware configurations; determines wiring specifications for cables; maintains telephone data lease lines and interfaces to ensure uninterrupted data communications service; uses testing equipment to identify and correct system malfunctions. Prepares reports on telecommunications system performance, breakdowns, relocations, usage, and problems; maintains inventory of data communication hardware and equipment; assists users with telephone, computer hardware, data network capabilities and system specifications; assists in training users on hardware and communication system functions. Operates telecommunications network management consoles and monitors network performance; diagnoses network malfunctions and takes corrective action; assesses network performance and allocates resources, as required. Assists in conducting special studies and projects involving communications systems; conducts system tests and verification of system controls; evaluates telecommunications equipment; confers with vendors regarding equipment applications; recommends the purchase of new or replacement communications equipment and devices. Performs on-line video and voice recordings of South Coast AQMD's monthly Board meetings, contracted City meetings, and other meetings as needed. Operates the audio mixer, video cameras, audio recorders, video recorders, teleconferencing system, and duplicating rack, as required, to provide special effects, sound, and pictures of high technical quality. Provides feeds to various monitors throughout South Coast AQMD, local cable network, and various broadcasting stations. Coordinates the activities of South Coast AQMD staff assigned to operate related audio-visual equipment, controlling equipment through the video-switcher, to correct problems in picture and sound. Trains South Coast AQMD staff in the use of video production equipment. Sets up, adjusts, and diagnoses problems in broadcast-quality video production equipment, and makes minor emergency repairs by using test instruments, diagnostic routines, and electronic tools to prepare equipment for immediate use. Sets up and operates audio-visual equipment such as laptops, projectors, and web conferencing software. Operates the video-switcher to coordinate the equipment according to instructions. May coordinate and assist with outside audio and video vendors to provide audio and/or video systems to meet deadlines. Conducts special studies and projects involving administration, and organizational management analysis related to telecommunications systems; prepares and presents recommendations and reports on system use, user requests, and system designs and procedures. Conducts system analyses and prepares flow charts related to the data and voice communications systems South Coast AQMD; prepares documents describing the Local and Wide Area Network, as well as the functions within a particular division. Provides information to users requesting technical data concerning the use of telecommunications systems; assists users with telecommunications system and recommends solutions to system. Assists and consults on the installation of South Coast AQMD telecommunications equipment; facilitates the maintenance of quality service to District users during installation. Evaluates, selects and implements the installation and testing of new computer hardware, software and telecommunications equipment and recommends the purchase of data and voice telecommunications equipment; confers with vendors regarding equipment and current systems. Analyzes current systems and develops short- and long-range goals for system development and implementation. Designs, plans, tests and implements new telecommunications systems, multi-user systems, desktop environments, networks and upgrades to meet South Coast AQMD and user requirements and needs. Administers network, file servers, web servers, multi-user systems, PBX, voicemail, e-mail, and relational database management systems. Participates in network planning, implementation, and special projects. Maintains information on scheduled systems maintenance, including upgrades and outages; informs customers as needed. Responds to and resolves users' inquiries and complaints and escalates problems or issues to vendor representatives as needed. Provides lead direction, scheduling, training and work review to staff at the I/II level; organizes and assigns work, sets priorities and follows up as required to ensure the completion of production work schedules. May assign and monitor staff assignments and special projects; schedules and monitors overtime and standby assignments. Assists in developing goals, objectives, policies, procedures, work standards, and administrative control systems for the department to which assigned. Writes and maintains user and technical operating instructions and documentation; prepares training materials and conducts formal and informal training programs and advises on best practices. Maintains accurate records and files; develops storage of records and retention schedules. Researches, configures and tests new and current Information Technologies Systems. Performs other duties as assigned. MINIMUM AND DESIRABLE QUALIFICATIONS Desirable Qualifications: College degree in Audio-Visual or Television Production Technology and Administration. MINIMUM QUALIFICATIONS: EXPERIENCE: Five (5) years of increasingly responsible experience in network and server infrastructure management, and systems administration, installation, troubleshooting, maintenance and repair of voice communications systems and equipment similar to that of an Information Technology Specialist II with South Coast AQMD. Experience working with Intel- based servers (Linux and Windows Server OS) and network peripherals supporting a datacenter is preferred. In addition, possession of a bachelor’s or master’s degree in a related field listed above may be a substitute for a maximum of one year of the required experience listed above. EDUCATION: Equivalent to graduation from high school, and an Associate degree or completion of a certificate program that is equivalent to the major coursework for an Associate degree in information systems, computer science, electronics, electronic engineering technology or a related field. LICENSE: Possession of, or ability to obtain, a valid California Driver's License by time of appointment. KNOWLEDGE OF: Considerable knowledge of the principles and practices of installing, configuring, maintaining, troubleshooting, and monitoring application, network, server, and telecommunications systems and infrastructure; Considerable knowledge of the principles and practices used in the installation, evaluation, configuration, operation, troubleshooting, and maintenance of computer hardware, software, and other related technologies and equipment; techniques and methods of writing and maintaining user and technical operating instructions and documentation; Linux and Windows server administration and support, including applying patches, installations, and upgrades; database administration including MS SQL, Oracle and Ingres; Cisco technologies including voice and data; Cisco IOS command lines; Cisco ASA Firewall; operational characteristics of local, wireless, and wide area network systems; operational characteristics of a variety of communication equipment and devices; computer logic and mathematics; computer scripting languages; principle languages used in information systems programs; SAN products and technologies; Audio and Visual products and technologies for local and remote conference centers; wired and Wireless LAN and WAN technologies; principles of electricity, electronics and computer hardware/software design as they relate to installation and maintenance of voice communications systems, facilities and equipment; components and equipment used in telecommunication systems; methods of telecommunication system design and implementation; test equipment, tools and materials used in installation, troubleshooting, maintenance and repair of voice communication systems; common sources of trouble in and methods of servicing and repair of communications equipment and related network hardware and software; current voice communication technologies and related scripting and programming practices and procedures; current and recent Microsoft Windows Operating Systems, Exchange, I I S , Linux Operating Systems, SQL Servers, Active Directory and other servers; Hyper-V Virtualization configuration and maintenance; Client/Server Antivirus installation and maintenance. Backup and disaster recovery software. Fundamental understanding of network and internet concepts (e.g., Cisco firewalls, load balancers, Web browsers, TCP/IP, SSL, HTTP, etc.); Virtual Private Network set-up and maintenance; Windows Powershell; Visual Basic and Batch file scripting; Unix Sell scripting; Window Client and Server Software technologies including storage space and scale out file server, Fail-over Clustering and MPIO; Microsoft Azure; HP SAN technology including Fiber channel, InfiniBand, SAS/SATA and ISCSIGround Policy creation and troubleshooting; Desktop and Server installation, maintenance, and troubleshooting; Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Contact Center, K&EExpress, Cisco IM Presence, Cisco Unified Intelligence Center, Cisco Telepresence Management Suite and Cisco Prime Collaboration; Cisco Routers/Switch setup and configuration for VoIPconnectivity; Voicemail setup, configuration and troubleshooting; CTI route point setup, Call handler's setup, configuration, testing and troubleshooting; Contact Center setup, configuration and testing. Agent, resource and Skill setup; installation, termination and testing of network cabling (Cat5, Cat6 andFiber); Web and Video conferencing coordination, configuration, set-up and support; camera and video switcher control; provide live webcast streaming, monitoring, and support; the organization, operation, and functions of the department as necessary to assume assigned responsibilities; recent and on-going developments, current literature, and sources of information related to assigned programs; applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility; principles of record keeping; modern office practices, methods, and computer equipment and applications related to the work; English usage, grammar, spelling, vocabulary, and punctuation; techniques for effectively representing the District in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations; techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and South Coast AQMD staff. ABILITY TO: Perform and/or coordinate a variety of technical support functions in the installation, evaluation, configuration, operation, troubleshooting, and maintenance of computer hardware, software, servers, network and data communication, mobile, audiovisual, web based applications, and other related technologies and equipment; understand, interpret, and explain hardware and software application solutions to users; research technical materials to provide solutions to problems; coordinate and prioritize problem calls and work station support; install, diagnose, and repair telecommunication systems and equipment; program IP based telephone system software; train users on use of equipment; run custom queries against various data sources to generate reports; design and update network diagrams with Visio; design and implement network infrastructure throughout South Coast AQMD; provide account, billing support and administration related to mobile carriers and devices; recommend new equipment, software, and services for purchase; perform feasibility studies; keep up with the current information technology; perform preventative maintenance; interpret and explain hardware and equipment manuals; lead and participate in component-level troubleshooting and repair work; identify issues and opportunities, analyze complex problems and alternatives and develop sound conclusions and recommendations; participate in design sessions or process improvement sessions and provide sound recommendations and technical input; develop and maintain technical operating instructions and documentation; train staff on software applications and hardware usage; assist in the development of goals, objectives, policies, procedures, and work standards for the department; research, analyze, and evaluate new service delivery methods, procedures, and techniques; prepare clear and concise technical documentation, user procedures, reports of work performed, and other written materials; interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations; establish and maintain a variety of filing, record keeping, and tracking systems; organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines; operate and maintain modern office equipment, including computer equipment and specialized software applications programs; perform, configure and test new system; participate in technical and administration meeting discussions; plan, assign, direct and review the work of others; staying abreast with new trends and innovations in the field of information technologies, telecommunications and audio-visual systems; train others in work procedures; use English effectively to communicate in person, over the telephone, and in writing; use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations; establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. OTHER IMPORTANT INFORMATION APPLICATION PACKETS MUST INCLUDE: A completed employment application covering at least the past 10 years of employment, including your entire South Coast AQMD employment history, listing separately, each position you have held. (You may make an appointment with Human Resources at x2800, to review your personnel file in order to verify actual job titles and dates they were held.)Up to four references which include the names and phone numbers of your present and past supervisors or managers, or persons for who you have directly provided services, not peers .Responses to the Supplemental Questionnaire (SQ). The SQ is a form of written test and will be evaluated as such. Your responses should be well written, clear, concise, and directly responsive to all parts of each question. Please limit your responses to no more than one page per answer .An unofficial copy of your transcripts (if not on file with HR), documenting all qualifying education claimed, submitted as an attachment to your online application. Official transcripts may be requested at a later date. Job applications must be completely filled out . A resume cannot be substituted for the required information. Be sure to detail any education, training or other relevant coursework that would make you a particularly strong candidate. THE SELECTION PROCESS Application packages and Supplemental Questionnaires will first be screened, and the most competitively qualified candidates will be invited to the next step of the process, which is expected to a Qualifications Appraisal Panel (QAP) interview. The QAP will be weighted at 100%. Following the QAP interviews a ranked list is expected to be created from which current and future similar vacancies at this level may be filled during the 6 month life of the list. Pursuant to Section 4(g)(3)(d) of the Personnel Rules, this eligible list may be used to fill current and future Senior Information Technology Specialist vacancies, in any South Coast AQMD department, during the 6-month life of the list . Only those who demonstrate they are among the most competitively qualified, at each successive step of the selection process, will be advanced to the next step. (Meeting the minimum requirements does not guarantee an invitation to the next step.) South Coast AQMD reserves the right to add, delete, and modify any elements of the selection process as deemed appropriate, based on the number and quality of applicants at each step. Please call Human Resources at least one week in advance if you might need an accommodation at any step during the selection process. If you have any questions regarding this recruitment, please contact Human Resources Department at (909) 396-2800. TECHNICAL & ENFORCEMENT EMPLOYEE BENEFIT OVERVIEW BENEFIT DESCRIPTION Monthly Benefit Allotment $1,912, to purchase medical, dental, and life insurance, with unused portion paid to you as cash. Your insurance coverage becomes effective on the first of the month following completion of 30 dyas of continuous service. Dependent children may be covered to age 26 on medical, dental and vision plans. Medical Health Plans Blue Shield PPO Blue Shield PPO Savings Plus 2250 (High Deductible Plan) Blue Shield HMO Kaiser HMO Kaiser HSA HMO 1500 (High Deductible Plan) Dental Plans Delta Dental PPO (without orthodontic benefits) Delta Dental PPO (with orthodontic benefits for children only) DeltaCare (PMI) Dental Vision Plan EyeMed - Optional Life Insurance $10,000 Term Life Insurance (Optional additional life insurance, paid by you, at 1X, 2X, or 3X your salary) Employee Assistance Program (EAP) Claremont EAP, powered by Uprise Health. EAP benefits are available to all employees and their familes at no cost to you. The EAP offers confidential advice, support and practical solutions to real-life issues. Confidential Therapy, 24-hour crisis help and online peer support groups. Accidental Death & Dismemberment Optional Section 125 Optional Plans (Medical Reimbursement; Dependent Care) Work Schedule Four 10-hour days, Tuesday through Friday Vacation 80 hours per year, increasing to 120 after five years Holidays 13 paid holidays per year Sick Leave 100 hours per year Other Leaves Bereavement; Jury Duty; Military; Witness Tuition Reimbursement Reimbursed up to $5,000 per year Deferred Compensation (457 Plan) Optional (Employee may contribute up to the IRS maximum). South Coast AQMD matches, dollar for dollar, up to $300 per year for the regular plan. Retirement 2.5% @ 67 defined benefit plan - Applies to employees hired on or after January 1, 2013 who, at time of hire, were not members of the San Bernardino County Employees' Retirement Association (SBCERA) or another public employee retirement system through which reciprocity may be established. 2.0% @ 55 defined benefit plan - Applies to employees who, prior to January 1, 2013, were active members of SBCERA or another public employee retirement system through which reciprocity may be established. Employees pay only the Medicare portion of Social Security. 1/1/2024 Closing Date/Time: 5/31/2024 11:59 PM Pacific
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information TYPE OF RECRUITMENT: OPEN COMPETITIVE - EMERGENCY FILING DATE: Friday, May 17, 2024 at 8:30 a.m. , Pacific Time (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. EXAM NUMBER: PH2570B-EA The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. The County of Los Angeles Department of Public Health is seeking qualified candidates to fill emergency Information Technology Specialist II vacancies related to the homelessness crisis. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Information Technology Specialist II. DEFINITION: Under managerial review, acts as a consultant, technical expert, system architect, or senior project manager in a large departmental Information Technology organization or may manage a very large and complex database environment. CLASSIFICATION STANDARDS: Positions allocable to this class provide expert technology consultation to senior management, serve as the enterprise architect for a large department, or manage large, complex enterprise or County wide IT projects. In the technology consultant role, incumbents provide expert technical consultation across a broad range of information technology disciplines. They advise management on the application of information technology to the organization's goals and strategies. In the enterprise architect role, incumbents are responsible for establishing and updating the overall systems architecture for the department, including interfaces with County agencies and external entities. They review system plans to ensure that projects conform to the established architecture. In the project management role, incumbents manage highly complex strategic enterprise IT projects. Incumbents possess expert knowledge of the information technology (IT) field and apply advanced methodologies, principles, and concepts. May also be assigned to manage the database environment of a department or a County-wide system. Essential Job Functions Serves as the principal technology expert for SAPC and provides consultation to Departmental Bureau and Program Directors in the areas of IT organizational design, strategic planning, and IT personnel requirements in support of Substance Abuse Prevention and Control (SAPC). Evaluates departmental and SAPC goals and objectives against the capability of SAPC IT infrastructure and systems to support those goals, including evaluation and optimization of systems and architecture to support critical business workflows. Interfaces with senior management to develop and implement operation plans to meet the departmental and bureau strategic and business plan goals and objectives. Stays abreast of developments in current technologies and consults on their potential application to SAPC IT systems. Responsible for the strategic and technical evaluation of the design for critical systems supporting SAPC, including the Sage electronic health record (EHR) system, and recommends implementation and upgrade projects for new systems, features and interfaces. Prepares proposals for presentation of projects to DPH leadership for approval. Engages the countywide procurement process, if necessary. Directs the creation and execution of implementation and transition plans, working with external vendors, partners, and customers, as well as internal department leadership, as needed. Establishes a training plan and organizes resources to train SAPC staff to ensure that implementation goals and objectives are achieved, and staff are current with application systems knowledge. Leads teams of specialized IT professionals in project completion. Responsible for leading, planning, organizing, and coordinating the work of multiple groups of Information Technology (IT) staff that directly support SAPC. Leads the collaboration with SAPC leadership and staff and facilitates interactions, Internal Services Department, and external vendors to complete targeted business objectives, projects, and tasks. Evaluates any gaps or deficiencies and in staff performance and develops corrective action to ensure that services for SAPC are efficient and effective. Ensures performance parameters are established to monitor success. Collaborates and negotiates with other County departments, vendors, and other entities as needed, to ensure that the needs of SAPC are being met, and that business plans are beneficial. Meets with internal and external customers and representatives, as needed, to ensure that service delivery requirements are being met. Resolves major issues that emerge with external partners, customers, etc. to ensure the best possible solution that is mutually agreed upon. Contributes to the preparation of contracts in collaboration with County Counsel and the Department’s Contracts and Grants office. Writes solicitation documents, such as Requests for Quotes, Information or Proposals (RFQ, RFI, RFP). Develops and negotiates IT Service Level Agreements (SLA) and Memorandums of Understanding (MOU) with external business managers to ensure that contractual terms and specifications are appropriate and attainable. Prepares Statements of Work (SOW), budget documents, contract review forms, and any other related documents to complete the solicitation process. Administers vendor contracts, develops change requests and approves vendor and contractor deliverables. Requirements MINIMUM REQUIREMENTS: Two (2) years of experience, within the last three (3) years, at the level of Los Angeles County's class of Information Technology Specialist I*. *Experience at the level of the Los Angeles County class of Information Technology Specialist I is defined as one who ac ts as a consultant, technical expert, systems architect, or a project manager in a departmental Information Technology organization. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Additional Information EXAMINATION CONTENT: Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment. _______________________________________________________________ Application and Filing Information HOW TO APPLY: Applications must be filed ONLINE ONLY . Applicants are required to complete and submit an online Los Angeles County Employment Application AND Supplemental Questionnaire in order to be considered for this examination. Paper applications, resumes, or any unsolicited documents will not be accepted in lieu of completing the online application and Supplemental Questionnaire. Application filing may be suspended at any time without advance notice. Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add hrexams@ph.lacounty.gov as well as noreply@governmentjobs.com, and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. Plan to submit your online application well in advance of the 5:00 p.m. PT deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Check the website for updated information at https://lacountylibrary.org . FAIR CHANCE EMPLOYER: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. DO NOT SHARE USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the in equalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Department Contact Name: Exam Analyst Department Contact Phone: (323) 659-6546 Department Contact E-mail: HRExams@ph.lacounty.gov Exam Number: PH2570B-EA California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (323) 659-6546 Teletype Phone: (800) 899-4099 Alternate Teletype Phone : (800) 897-0077 For detailed information, please click here
May 17, 2024
Full Time
Position/Program Information TYPE OF RECRUITMENT: OPEN COMPETITIVE - EMERGENCY FILING DATE: Friday, May 17, 2024 at 8:30 a.m. , Pacific Time (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. EXAM NUMBER: PH2570B-EA The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. The County of Los Angeles Department of Public Health is seeking qualified candidates to fill emergency Information Technology Specialist II vacancies related to the homelessness crisis. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Information Technology Specialist II. DEFINITION: Under managerial review, acts as a consultant, technical expert, system architect, or senior project manager in a large departmental Information Technology organization or may manage a very large and complex database environment. CLASSIFICATION STANDARDS: Positions allocable to this class provide expert technology consultation to senior management, serve as the enterprise architect for a large department, or manage large, complex enterprise or County wide IT projects. In the technology consultant role, incumbents provide expert technical consultation across a broad range of information technology disciplines. They advise management on the application of information technology to the organization's goals and strategies. In the enterprise architect role, incumbents are responsible for establishing and updating the overall systems architecture for the department, including interfaces with County agencies and external entities. They review system plans to ensure that projects conform to the established architecture. In the project management role, incumbents manage highly complex strategic enterprise IT projects. Incumbents possess expert knowledge of the information technology (IT) field and apply advanced methodologies, principles, and concepts. May also be assigned to manage the database environment of a department or a County-wide system. Essential Job Functions Serves as the principal technology expert for SAPC and provides consultation to Departmental Bureau and Program Directors in the areas of IT organizational design, strategic planning, and IT personnel requirements in support of Substance Abuse Prevention and Control (SAPC). Evaluates departmental and SAPC goals and objectives against the capability of SAPC IT infrastructure and systems to support those goals, including evaluation and optimization of systems and architecture to support critical business workflows. Interfaces with senior management to develop and implement operation plans to meet the departmental and bureau strategic and business plan goals and objectives. Stays abreast of developments in current technologies and consults on their potential application to SAPC IT systems. Responsible for the strategic and technical evaluation of the design for critical systems supporting SAPC, including the Sage electronic health record (EHR) system, and recommends implementation and upgrade projects for new systems, features and interfaces. Prepares proposals for presentation of projects to DPH leadership for approval. Engages the countywide procurement process, if necessary. Directs the creation and execution of implementation and transition plans, working with external vendors, partners, and customers, as well as internal department leadership, as needed. Establishes a training plan and organizes resources to train SAPC staff to ensure that implementation goals and objectives are achieved, and staff are current with application systems knowledge. Leads teams of specialized IT professionals in project completion. Responsible for leading, planning, organizing, and coordinating the work of multiple groups of Information Technology (IT) staff that directly support SAPC. Leads the collaboration with SAPC leadership and staff and facilitates interactions, Internal Services Department, and external vendors to complete targeted business objectives, projects, and tasks. Evaluates any gaps or deficiencies and in staff performance and develops corrective action to ensure that services for SAPC are efficient and effective. Ensures performance parameters are established to monitor success. Collaborates and negotiates with other County departments, vendors, and other entities as needed, to ensure that the needs of SAPC are being met, and that business plans are beneficial. Meets with internal and external customers and representatives, as needed, to ensure that service delivery requirements are being met. Resolves major issues that emerge with external partners, customers, etc. to ensure the best possible solution that is mutually agreed upon. Contributes to the preparation of contracts in collaboration with County Counsel and the Department’s Contracts and Grants office. Writes solicitation documents, such as Requests for Quotes, Information or Proposals (RFQ, RFI, RFP). Develops and negotiates IT Service Level Agreements (SLA) and Memorandums of Understanding (MOU) with external business managers to ensure that contractual terms and specifications are appropriate and attainable. Prepares Statements of Work (SOW), budget documents, contract review forms, and any other related documents to complete the solicitation process. Administers vendor contracts, develops change requests and approves vendor and contractor deliverables. Requirements MINIMUM REQUIREMENTS: Two (2) years of experience, within the last three (3) years, at the level of Los Angeles County's class of Information Technology Specialist I*. *Experience at the level of the Los Angeles County class of Information Technology Specialist I is defined as one who ac ts as a consultant, technical expert, systems architect, or a project manager in a departmental Information Technology organization. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Additional Information EXAMINATION CONTENT: Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment. _______________________________________________________________ Application and Filing Information HOW TO APPLY: Applications must be filed ONLINE ONLY . Applicants are required to complete and submit an online Los Angeles County Employment Application AND Supplemental Questionnaire in order to be considered for this examination. Paper applications, resumes, or any unsolicited documents will not be accepted in lieu of completing the online application and Supplemental Questionnaire. Application filing may be suspended at any time without advance notice. Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add hrexams@ph.lacounty.gov as well as noreply@governmentjobs.com, and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. Plan to submit your online application well in advance of the 5:00 p.m. PT deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Check the website for updated information at https://lacountylibrary.org . FAIR CHANCE EMPLOYER: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. DO NOT SHARE USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the in equalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Department Contact Name: Exam Analyst Department Contact Phone: (323) 659-6546 Department Contact E-mail: HRExams@ph.lacounty.gov Exam Number: PH2570B-EA California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (323) 659-6546 Teletype Phone: (800) 899-4099 Alternate Teletype Phone : (800) 897-0077 For detailed information, please click here
Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaires will only be accepted on-line. DESCRIPTION THE COUNTY: Established in 1853, Alameda County has a population of over 1.6 million residents making it the second largest county in the Bay Area and the seventh largest in the State. The County encompasses 14 cities including Alameda, Albany, Berkeley, Dublin, Emeryville, Fremont, Hayward, Livermore, Newark, Oakland, Piedmont, Pleasanton, San Leandro, and Union City as well as six unincorporated communities and rural areas that span a total of 738 square miles. Alameda County employs approximately 9,000 employees working in 21 different agencies and departments and has an annual budget of over $3 billion. As a major urban County, Alameda delivers a full spectrum of services, including general government and internal services, health care, social services, public works, criminal justice, and other public safety services for its community. The County celebrates the rich diversity of its workforce, which in large measure, reflects the cultural and ethnic diversity of the community it serves. The County’s mission is to enrich the lives of its residents through visionary policies and accessible, responsive, and effective services. Its vision is to be recognized as one of the best counties in which to live, work, and do business. THE DEPARTMENT: Department Mission Deliver high quality and timely human resource services in partnership with County agencies, departments and special districts to enable our customers to reach their organizational goals. Vision To be the employer of choice and a great place to work. Values In a spirit of partnership, HRS strives for: Excellence in everything we do. Responsiveness to our customers and their needs. Fairness in our policies and practices. Innovation in developing and implementing new programs. Diversity in recognizing everyone’s unique contribution. Development of every employee’s full potential. Anticipate and meet the changing needs of employees and candidates to ensure the recruitment and retention of a talented and committed workforce. Support the County’s organizational culture that values customer service, performance excellence, diversity, and fiscal stewardship. Redesign and transform the recruitment function for improved customer service and satisfaction. Champion workforce planning and development to ensure that employees have every opportunity to assume leadership positions as baby boomers retire. Improve the efficiency and effectiveness of services through the increased use of technology. THE TRAINING AND EDUCATION CENTER: For over 25 years, the Alameda County Training & Education Center, a division of Alameda County Human Resource Services, has provided innovative learning as well as state-of- the-art meeting and conference space. We are a team of energetic, customer-oriented professionals, passionate about what we do! We work together to provide internal and external customers with impactful and memorable learning and development experiences while providing high-value, strategic programs and services for individuals and organizations. We look forward to welcoming you here. Our Mission: Be the East Bay’s premier learning center that promotes individual and organizational excellence through innovative learning and development. Our Vision: Transforming lives through innovative learning. Our goals include supporting the county’s mission to enrich the lives of county residents through visionary policies and accessible, responsive and effective services. The Training & Education Center serves both public and private individuals and organizations. We value respect, trust, integrity, adaptability, responsiveness, health, wellness, vision, and innovation. THE POSITION: Under general direction, the County Training & Organizational Development Specialist plans, designs, coordinates and delivers various training and development programs provided by the Training & Education Center for Alameda County; provides professional consultation to County agencies/departments on training and organizational development needs; and performs other related work as required. The County Training & Organizational Development Specialist is a single classification and reports to the Workforce Planning and Development Manager. This position focuses on training and organizational development programs for County employees, including but not limited to leadership and supervisory programs, staff training and mandated training sessions. This position is distinguished from the higher classification of Workforce Planning and Development Manager in that the latter has day-to-day supervisory responsibilities, manages overall design and implementation of training development programs, and assists the Training & Education Center Director with administrative and operational duties. Please click here for the full County Training & Organizational Development Specialist job description. THE IDEAL CANDIDATE: The most suitably qualified candidates will possess the following competencies: Knowledge of: Training design and delivery for both instructor-led and e-learning. Management and leadership curriculum design. Staff/career development programs. Software technology such as PowerPoint, Excel, and Microsoft Word. Methods of assessing and evaluating training programs and desired results, including current technologies and online learning. Oral and written communication techniques. Conference/meeting planning services. Marketing concepts and techniques. Ability to: Design, develop, and deliver training programs. Quickly and consistently modify behavior to deal effectively with changes in the work environment; proactively try new approaches appropriate for new or changed situations. Establish good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, and supports); act promptly; take opportunities to exceed expectations and resolve internal/external customer problems. Demonstrate a willingness to commit to work and invest time, talent, and best efforts to accomplish organizational goals. Clearly convey information and ideas through various media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Set high-performance standards for self and others; assume responsibility and accountability for completing assignments or tasks; self-imposed standards of excellence rather than having standards imposed. Present ideas effectively to individuals or groups when given time to prepare; deliver presentations suited to the characteristics and needs of the audience. Generate innovative solutions in work situations; try different and novel ways to deal with work problems and opportunities. Engage people by attending to the needs and feelings of others to develop effective working relationships; possess an energetic and tenacious achievement orientation; approach challenges with visible assuredness; remain realistically optimistic when pursuing work objectives; maintain high work and ethical standards. Work effectively and cooperatively with others to establish and maintain good working relationships; place high priority on team or organization goals; help others feel valued, appreciated, and included; show support, give encouragement, and share information, ideas, and suggestions to accomplish mutual goals. EXAMPLES OF DUTIES NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed. 1. Plans, designs and implements county-wide training and development programs, both instructor lead and e-learning. 2. Coordinates and conducts training sessions for County managers and employees on various topics, such as performance management, leadership skills, supervisory skills, communication skills, time/priority management, customer service, and process improvement. 3. Coordinates with relevant subject matter experts and other parties the design and update on-going orientations and/or training sessions for presentation to employees on County policies and regulations (e.g., EEO, Workplace Violence Prevention, and Sexual Harassment Prevention). 4. Recruits, screens and trains County managers to conduct training sessions; provides professional guidance and advice on training styles, methods and techniques. 5. Analyzes and identifies training needs to develop new training programs and/or enhance existing programs. 6. Provides facilitation, professional consultation and customized training to County agencies/departments to meet training and organizational development needs. 7. Researches, assesses and recommends evaluation tools to evaluate program effectiveness and results. 8. Develops and organizes training manual, multimedia visual aids, and other training materials. 9. Assists in developing program goals, objectives, and organizational interventions, and makes recommendations as necessary. 10. Prepares training and statistical reports and other written materials; and makes presentations to County agencies/departments and other groups. MINIMUM QUALIFICATIONS Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable. Education: Possession of a Bachelor's degree from an accredited college or university with major coursework in behavioral science, human resources, communications, public or business administration, or a closely related field. AND Experience: The equivalent of five years of full-time progressively responsible professional experience designing and delivering training and organizational development programs for a large organization, with significant functional management experience. Municipal government and/or Human Resources experience is highly desirable. Possession of a Masters Degree in a related area may substitute for two years of experience. License: Possession of a valid California Driver's License and a satisfactory driving record is a condition of initial and continued employment. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification. Knowledge of: • Training design and delivery, for both instructor led and e-learning. • Management and leadership curriculum design. • Staff / career development programs. • Software technology such as PowerPoint, Excel and Microsoft Word. • Methods of assessing and evaluating training programs and desired results, including use of current technologies and online learning. • Oral and written communication techniques. • Conference/meeting planning services. • Marketing concepts and techniques. Ability to: • Design, develop and deliver training programs. • Quickly and consistently modify behavior to deal effectively with changes in the work environment; proactively try new approaches appropriate for new or changed situations. • Establish good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports); act promptly; take opportunities to exceed expectations and to resolve internal/external customer problems. • Demonstrate a willingness to commit to work and to invest time, talent, and best efforts in accomplishing organizational goals. • Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. • Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed. • Present ideas effectively to individuals or groups when given time to prepare; deliver presentations suited to the characteristics and needs of the audience. • Generate innovative solutions in work situations; try different and novel ways to deal with work problems and opportunities. • Engage people by attending to the needs and feelings of others to develop effective working relationships; possess an energetic and tenacious achievement orientation; approach challenges with visible assuredness; remain realistically optimistic when pursuing work objectives; maintain high work and ethical standards. • Work effectively and cooperatively with others to establish and maintain good working relationships; place high priority on team or organization goals; help others feel valued, appreciated, included; show support, give encouragement, share information ideas, suggestions to accomplish mutual goals. EXAMINATION COMPONENTS The examination will consist of the following steps: A review of candidates' application to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. A review of the supplemental questionnaire to determine the best qualified applicants to continue in the process. An oral interview which will be weighted as 100% of the candidates' final examination score. The oral interview may contain situational exercises. Candidates must attain a qualifying rating on each portion of this recruitment. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS . Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness, and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs . RECRUITMENT AND SELECTION PLAN Applicants will be informed via e-mail with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: TENTATIVE RECRUITMENT PLAN: Deadline For Filing: 5:00:00 p.m., Monday, June 3, 2024 Review of Minimum Qualifications: Review of Supplemental Questionnaire for Best Qualified: By 6/7/2024 By 7/3/2024 Virtual Oral Interviews: Results Notification: Promulgation of Eligible List Week of 7/22/2024 By 7/26/2024 8/7/2024 TENTATIVE SELECTION PLAN: Departmental Hiring Interviews: TBD WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statues. For more information regarding our Reasonable Accommodation procedures, please visit our website: www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) Accidental Death and Dismemberment Insurance County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Management Paid Leave** Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. ** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org, Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page . Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email boxes Noreply@jobaps.com and noreplyalamedacountyhr@acgov.org are routed to unmonitored mailboxes. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied . Monique Hill | Personnel Services ProgramManager, Recruitment and Selection Human Resource Services, County of Alameda 510-208-4841 or email Monique.Hill@acgov.org www.acgov.org/hrs DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency . EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 6/3/2024 5:00:00 PM
May 11, 2024
Full Time
Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaires will only be accepted on-line. DESCRIPTION THE COUNTY: Established in 1853, Alameda County has a population of over 1.6 million residents making it the second largest county in the Bay Area and the seventh largest in the State. The County encompasses 14 cities including Alameda, Albany, Berkeley, Dublin, Emeryville, Fremont, Hayward, Livermore, Newark, Oakland, Piedmont, Pleasanton, San Leandro, and Union City as well as six unincorporated communities and rural areas that span a total of 738 square miles. Alameda County employs approximately 9,000 employees working in 21 different agencies and departments and has an annual budget of over $3 billion. As a major urban County, Alameda delivers a full spectrum of services, including general government and internal services, health care, social services, public works, criminal justice, and other public safety services for its community. The County celebrates the rich diversity of its workforce, which in large measure, reflects the cultural and ethnic diversity of the community it serves. The County’s mission is to enrich the lives of its residents through visionary policies and accessible, responsive, and effective services. Its vision is to be recognized as one of the best counties in which to live, work, and do business. THE DEPARTMENT: Department Mission Deliver high quality and timely human resource services in partnership with County agencies, departments and special districts to enable our customers to reach their organizational goals. Vision To be the employer of choice and a great place to work. Values In a spirit of partnership, HRS strives for: Excellence in everything we do. Responsiveness to our customers and their needs. Fairness in our policies and practices. Innovation in developing and implementing new programs. Diversity in recognizing everyone’s unique contribution. Development of every employee’s full potential. Anticipate and meet the changing needs of employees and candidates to ensure the recruitment and retention of a talented and committed workforce. Support the County’s organizational culture that values customer service, performance excellence, diversity, and fiscal stewardship. Redesign and transform the recruitment function for improved customer service and satisfaction. Champion workforce planning and development to ensure that employees have every opportunity to assume leadership positions as baby boomers retire. Improve the efficiency and effectiveness of services through the increased use of technology. THE TRAINING AND EDUCATION CENTER: For over 25 years, the Alameda County Training & Education Center, a division of Alameda County Human Resource Services, has provided innovative learning as well as state-of- the-art meeting and conference space. We are a team of energetic, customer-oriented professionals, passionate about what we do! We work together to provide internal and external customers with impactful and memorable learning and development experiences while providing high-value, strategic programs and services for individuals and organizations. We look forward to welcoming you here. Our Mission: Be the East Bay’s premier learning center that promotes individual and organizational excellence through innovative learning and development. Our Vision: Transforming lives through innovative learning. Our goals include supporting the county’s mission to enrich the lives of county residents through visionary policies and accessible, responsive and effective services. The Training & Education Center serves both public and private individuals and organizations. We value respect, trust, integrity, adaptability, responsiveness, health, wellness, vision, and innovation. THE POSITION: Under general direction, the County Training & Organizational Development Specialist plans, designs, coordinates and delivers various training and development programs provided by the Training & Education Center for Alameda County; provides professional consultation to County agencies/departments on training and organizational development needs; and performs other related work as required. The County Training & Organizational Development Specialist is a single classification and reports to the Workforce Planning and Development Manager. This position focuses on training and organizational development programs for County employees, including but not limited to leadership and supervisory programs, staff training and mandated training sessions. This position is distinguished from the higher classification of Workforce Planning and Development Manager in that the latter has day-to-day supervisory responsibilities, manages overall design and implementation of training development programs, and assists the Training & Education Center Director with administrative and operational duties. Please click here for the full County Training & Organizational Development Specialist job description. THE IDEAL CANDIDATE: The most suitably qualified candidates will possess the following competencies: Knowledge of: Training design and delivery for both instructor-led and e-learning. Management and leadership curriculum design. Staff/career development programs. Software technology such as PowerPoint, Excel, and Microsoft Word. Methods of assessing and evaluating training programs and desired results, including current technologies and online learning. Oral and written communication techniques. Conference/meeting planning services. Marketing concepts and techniques. Ability to: Design, develop, and deliver training programs. Quickly and consistently modify behavior to deal effectively with changes in the work environment; proactively try new approaches appropriate for new or changed situations. Establish good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, and supports); act promptly; take opportunities to exceed expectations and resolve internal/external customer problems. Demonstrate a willingness to commit to work and invest time, talent, and best efforts to accomplish organizational goals. Clearly convey information and ideas through various media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Set high-performance standards for self and others; assume responsibility and accountability for completing assignments or tasks; self-imposed standards of excellence rather than having standards imposed. Present ideas effectively to individuals or groups when given time to prepare; deliver presentations suited to the characteristics and needs of the audience. Generate innovative solutions in work situations; try different and novel ways to deal with work problems and opportunities. Engage people by attending to the needs and feelings of others to develop effective working relationships; possess an energetic and tenacious achievement orientation; approach challenges with visible assuredness; remain realistically optimistic when pursuing work objectives; maintain high work and ethical standards. Work effectively and cooperatively with others to establish and maintain good working relationships; place high priority on team or organization goals; help others feel valued, appreciated, and included; show support, give encouragement, and share information, ideas, and suggestions to accomplish mutual goals. EXAMPLES OF DUTIES NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed. 1. Plans, designs and implements county-wide training and development programs, both instructor lead and e-learning. 2. Coordinates and conducts training sessions for County managers and employees on various topics, such as performance management, leadership skills, supervisory skills, communication skills, time/priority management, customer service, and process improvement. 3. Coordinates with relevant subject matter experts and other parties the design and update on-going orientations and/or training sessions for presentation to employees on County policies and regulations (e.g., EEO, Workplace Violence Prevention, and Sexual Harassment Prevention). 4. Recruits, screens and trains County managers to conduct training sessions; provides professional guidance and advice on training styles, methods and techniques. 5. Analyzes and identifies training needs to develop new training programs and/or enhance existing programs. 6. Provides facilitation, professional consultation and customized training to County agencies/departments to meet training and organizational development needs. 7. Researches, assesses and recommends evaluation tools to evaluate program effectiveness and results. 8. Develops and organizes training manual, multimedia visual aids, and other training materials. 9. Assists in developing program goals, objectives, and organizational interventions, and makes recommendations as necessary. 10. Prepares training and statistical reports and other written materials; and makes presentations to County agencies/departments and other groups. MINIMUM QUALIFICATIONS Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable. Education: Possession of a Bachelor's degree from an accredited college or university with major coursework in behavioral science, human resources, communications, public or business administration, or a closely related field. AND Experience: The equivalent of five years of full-time progressively responsible professional experience designing and delivering training and organizational development programs for a large organization, with significant functional management experience. Municipal government and/or Human Resources experience is highly desirable. Possession of a Masters Degree in a related area may substitute for two years of experience. License: Possession of a valid California Driver's License and a satisfactory driving record is a condition of initial and continued employment. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification. Knowledge of: • Training design and delivery, for both instructor led and e-learning. • Management and leadership curriculum design. • Staff / career development programs. • Software technology such as PowerPoint, Excel and Microsoft Word. • Methods of assessing and evaluating training programs and desired results, including use of current technologies and online learning. • Oral and written communication techniques. • Conference/meeting planning services. • Marketing concepts and techniques. Ability to: • Design, develop and deliver training programs. • Quickly and consistently modify behavior to deal effectively with changes in the work environment; proactively try new approaches appropriate for new or changed situations. • Establish good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports); act promptly; take opportunities to exceed expectations and to resolve internal/external customer problems. • Demonstrate a willingness to commit to work and to invest time, talent, and best efforts in accomplishing organizational goals. • Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. • Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed. • Present ideas effectively to individuals or groups when given time to prepare; deliver presentations suited to the characteristics and needs of the audience. • Generate innovative solutions in work situations; try different and novel ways to deal with work problems and opportunities. • Engage people by attending to the needs and feelings of others to develop effective working relationships; possess an energetic and tenacious achievement orientation; approach challenges with visible assuredness; remain realistically optimistic when pursuing work objectives; maintain high work and ethical standards. • Work effectively and cooperatively with others to establish and maintain good working relationships; place high priority on team or organization goals; help others feel valued, appreciated, included; show support, give encouragement, share information ideas, suggestions to accomplish mutual goals. EXAMINATION COMPONENTS The examination will consist of the following steps: A review of candidates' application to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. A review of the supplemental questionnaire to determine the best qualified applicants to continue in the process. An oral interview which will be weighted as 100% of the candidates' final examination score. The oral interview may contain situational exercises. Candidates must attain a qualifying rating on each portion of this recruitment. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS . Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness, and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs . RECRUITMENT AND SELECTION PLAN Applicants will be informed via e-mail with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: TENTATIVE RECRUITMENT PLAN: Deadline For Filing: 5:00:00 p.m., Monday, June 3, 2024 Review of Minimum Qualifications: Review of Supplemental Questionnaire for Best Qualified: By 6/7/2024 By 7/3/2024 Virtual Oral Interviews: Results Notification: Promulgation of Eligible List Week of 7/22/2024 By 7/26/2024 8/7/2024 TENTATIVE SELECTION PLAN: Departmental Hiring Interviews: TBD WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statues. For more information regarding our Reasonable Accommodation procedures, please visit our website: www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) Accidental Death and Dismemberment Insurance County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Management Paid Leave** Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. ** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org, Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page . Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email boxes Noreply@jobaps.com and noreplyalamedacountyhr@acgov.org are routed to unmonitored mailboxes. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied . Monique Hill | Personnel Services ProgramManager, Recruitment and Selection Human Resource Services, County of Alameda 510-208-4841 or email Monique.Hill@acgov.org www.acgov.org/hrs DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency . EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 6/3/2024 5:00:00 PM
Position Description Annual Salaries / Scheduled Salary Increases Information Technology Analyst III: $65,338 - $79,456 Step 6 effective 7/8/24 ($65,338 - $83,434 Annually) 3% effective 12/9/24 ($67,288 - $85,878 Annually) Information Technology Analyst IV : $77,870 - $94,640 S tep 6 effective 7/8/24 ($77,870 - $99,372 Annually) 3% effective 12/9/24 ($80,210 - $102,388 Annually) APPLICATIONS MUST BE SUBMITTED ONLINE ONLY The Fresno County Department of Internal Services has an exciting career opportunity for a dynamic and experienced information technology (IT) professional interested in a position as an Information Technology Analyst III/IV - Applications Trainer . The Information Technology Analyst III/IV - Applications Trainer will be responsible for organizing, conducting, planning and developing technical software end-user trainings; conducting surveys or evaluations and analyzing training programs; assisting the IT HelpDesk to resolve end-user inquires, questions and/or concerns related to software applications. Please note : The eligible list established from this recruitment may be used to fill both extra-help and permanently allocated positions. Individuals selected for extra-help appointment may be transitioned to a permanently allocated position at a later date as authorized by the Fresno County Personnel Rules. As a condition of employment, candidates may be required to undergo and pass a thorough background investigation and polygraph examination. These investigations may include employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct. This list is neither inclusive nor exclusive; other relevant areas may be investigated and verified. Positions in this classification are in Medical Group I - Light Physical Activity (Personnel Rule 8). This group includes positions which require only light physical effort and may include lifting of small, light objects and some bending, stooping, squatting, twisting, and reaching. Considerable walking or standing may be involved. Eligible candidates must be able to perform the essential functions of the position with or without reasonable accommodation. Samples of Duties • Organizing and conducting technical software end-user trainings both in-person and virtually; • Providing refresher trainings and trainings for new features of software as they become available from vendors; • Planning, developing, preparing, and updating training presentations, course material and course documentation, such as course descriptions and objectives, for in-person and virtual trainings to support ongoing user proficiency; • Conducting surveys or evaluations and analyzing training program for effectiveness, user engagement, and software utilization to identify areas for improvement and improved user satisfaction; • Assisting the IT HelpDesk to resolve end-user inquiries, questions, and/or concerns related to software applications. Knowledge, Skills and Abilities Knowledge of: • Advanced principles and practices of technical training; • Advanced knowledge of County enterprise level software applications, like Microsoft Office Suite; • Current updates and new features to enterprise level software applications; • Effective customer service principles and practices; • Effective techniques for speaking before groups. Skills/Abilities to: • Utilize relevant software applications to develop and accomplish training initiatives; • Ability to anticipate and assess needs for software application trainings; • Research, gather and analyze data, and develop technical training courses and written and audio-visual materials; • Develop and expand knowledge base of enterprise applications and create training materials for end-users; • Make presentations and conduct training sessions to small and large groups; • Write a variety of technical, instructional, and informational materials; • Assess results and effectiveness of training programs. Minimum Qualifications Information Technology Analyst III Option 1: Experience : Four (4) years of full-time, paid work experience developing and conducting software end-user trainings. Substitution : Possession of Microsoft Office Specialist: Expert (Microsoft 365 Apps) certification may be substituted for one (1) year of the required experience. Option 2: Education: Completion of sixty (60) units of coursework that is acceptable within the United States' accredited college or university system with at least fifteen (15) units of coursework in Information Systems, Computer Science, or a closely related field. Experience : Two (2) years of full-time, paid work experience developing and conducting software end-user trainings. Substitution : Possession of Microsoft Office Specialist: Expert (Microsoft 365 Apps) certification may be substituted for one (1) year of the required experience. Other : As a condition of employment, candidates may be required to undergo and pass a thorough background investigation and polygraph examination. These investigations may include employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct. Information Technology Analyst IV Option 1: Experience : Five (5) years of full-time, paid work experience developing and conducting software end-user trainings. Substitution : Possession of Microsoft Office Specialist: Expert (Microsoft 365 Apps) certification may be substituted for one (1) year of the required experience. Option 2: Education: Completion of sixty (60) units of coursework that is acceptable within the United States' accredited college or university system with at least fifteen (15) units of coursework in Information Systems, Computer Science, or a closely related field. Experience : Three (3) years of full-time, paid work experience developing and conducting software end-user trainings. Substitution : Possession of Microsoft Office Specialist: Expert (Microsoft 365 Apps) certification may be substituted for one (1) year of the required experience. Other : As a condition of employment, candidates may be required to undergo and pass a thorough background investigation and polygraph examination. These investigations may include employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct. TO PREVENT THE DISQUALIFICATION OF YOUR APPLICATION, PLEASE NOTE : The minimum qualifications for this recruitment have been limited to candidates with an experience background related to the specific position vacancy. Applicants must meet the minimum qualifications and filing requirements for this position by the filing deadline. A completed Fresno County employment application is required (must be current, complete, and accurate; amendments will not be allowed after the filing deadline). Resumes and attachments are not accepted in lieu of a completed employment application. Please fully list your work experience, including current position. Failure to list current, complete, and accurate work experience within the job application (including employment with the County of Fresno) will result in the disqualification of your application. In the Education section of your application please provide complete information for each school attended. Please provide the school's name, school's location, the number and type of units earned (semester or quarter), and if applicable, the type of degree earned (associate's, bachelor's, master's, etc.), and which major or program was completed. Failure to completely list education within the job application may disqualify the applicant from consideration. College/university transcripts may be requested to verify completion of qualifying units. Transcripts are not accepted in lieu of a completed employment application. If you have completed education in a foreign college or university and are using this education to meet the minimum qualifications, you must provide documentation that the foreign education is comparable to that received within the United States' accredited college or university system or your application will not be accepted. Documentation must be provided by the closing date and time of this recruitment. You may attach a copy to your online employment application; fax a copy to (559) 455-4788, Attn: Jose Rubio; or email it to HREmploymentServices@fresnocountyca.gov . If you possess a qualifying certificate, a copy of your certificate must be submitted with your application. You may attach a copy to your application; fax a copy to (559) 455-4788, Attn: Jose Rubio; or email it to HREmploymentServices@fresnocountyca.gov . SELECTION PROCESS : Depending upon the number of applicants meeting the minimum qualifications and filing requirements, applicants may be scheduled for one of the processes listed below: Certify Without Examination - In instances where the number of eligible candidates is less than or equal to the number of qualified applicants the Department is entitled to receive under Personnel Rule 4212, the competitive examination process will be waived and the names will be certified without an examination. Oral Examination - An oral examination includes a panel consisting of at least two members within a similar field of expertise as the vacancy. Candidates are asked structured questions and must respond orally to allow the panel to evaluate the specific qualifications of each applicant. If required, the oral examination will be administered in an online format via the Spark Hire platform. Successful candidates will be placed on an employment list, effective for a minimum of 3 months (may be extended up to 12 months) and certified in final rank order as vacancies occur. REQUIRED APPLICATION MATERIALS : Fresno County Employment Application (must be current, complete, and accurate; amendments will not be allowed after the filing deadline) Supplemental Questionnaire If applicable , a copy of your qualifying certificate. You may attach a copy to your application; fax a copy to (559) 455-4788, Attn: Jose Rubio; or email it to HREmploymentServices@fresnocountyca.gov by the closing date/time of this recruitment; amendments will not be allowed after the filing deadline. Please note : All required application materials must be received online only via our website by the closing date and time of this recruitment. Applications submitted via U.S. mail, email, fax, or in person in our office will not be accepted. Resumes and attachments are not accepted in lieu of a completed application. HOW TO APPLY : Applications for this recruitment must be submitted online only . An online application may be found at: https://www.fresnocountyjobs.com . Open Job Information Flyer and click "Apply" to begin the online application process. Failure to complete the job application or failure to follow the application instructions (such as the formatting of education or work experience) will result in the disqualification of the applicant. Amendments will not be allowed after the filing deadline. Once the filing deadline has passed, you may check the status of this recruitment at any time by logging on to: https://www.governmentjobs.com/Applications/Index/fresnoca . Please be advised that it is the applicant's responsibility to notify Fresno County Human Resources of any mailing address and telephone number changes. Notices sent via U.S. mail from Human Resources are not forwarded ("Return Service" is requested, therefore mail will not be sent to a forwarding address). For the safety of our employees the County of Fresno complies with all Federal, State and Local Orders related to COVID-19, including Cal OSHA Emergency Temporary Standards. The County of Fresno is an Equal Employment Opportunity Employer. It is the policy of Fresno County to provide employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, or denial of medical and family care leave, or any other non-job-related factor. REASONABLE ACCOMMODATIONS - The County of Fresno is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, examination or selection process may contact Human Resources at (559) 600-1830 at least five days prior to the scheduled date or deadline . EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER Analyst: Jose Rubio Closing Date/Time: 5/23/2024 4:00 PM Pacific
May 15, 2024
Full Time
Position Description Annual Salaries / Scheduled Salary Increases Information Technology Analyst III: $65,338 - $79,456 Step 6 effective 7/8/24 ($65,338 - $83,434 Annually) 3% effective 12/9/24 ($67,288 - $85,878 Annually) Information Technology Analyst IV : $77,870 - $94,640 S tep 6 effective 7/8/24 ($77,870 - $99,372 Annually) 3% effective 12/9/24 ($80,210 - $102,388 Annually) APPLICATIONS MUST BE SUBMITTED ONLINE ONLY The Fresno County Department of Internal Services has an exciting career opportunity for a dynamic and experienced information technology (IT) professional interested in a position as an Information Technology Analyst III/IV - Applications Trainer . The Information Technology Analyst III/IV - Applications Trainer will be responsible for organizing, conducting, planning and developing technical software end-user trainings; conducting surveys or evaluations and analyzing training programs; assisting the IT HelpDesk to resolve end-user inquires, questions and/or concerns related to software applications. Please note : The eligible list established from this recruitment may be used to fill both extra-help and permanently allocated positions. Individuals selected for extra-help appointment may be transitioned to a permanently allocated position at a later date as authorized by the Fresno County Personnel Rules. As a condition of employment, candidates may be required to undergo and pass a thorough background investigation and polygraph examination. These investigations may include employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct. This list is neither inclusive nor exclusive; other relevant areas may be investigated and verified. Positions in this classification are in Medical Group I - Light Physical Activity (Personnel Rule 8). This group includes positions which require only light physical effort and may include lifting of small, light objects and some bending, stooping, squatting, twisting, and reaching. Considerable walking or standing may be involved. Eligible candidates must be able to perform the essential functions of the position with or without reasonable accommodation. Samples of Duties • Organizing and conducting technical software end-user trainings both in-person and virtually; • Providing refresher trainings and trainings for new features of software as they become available from vendors; • Planning, developing, preparing, and updating training presentations, course material and course documentation, such as course descriptions and objectives, for in-person and virtual trainings to support ongoing user proficiency; • Conducting surveys or evaluations and analyzing training program for effectiveness, user engagement, and software utilization to identify areas for improvement and improved user satisfaction; • Assisting the IT HelpDesk to resolve end-user inquiries, questions, and/or concerns related to software applications. Knowledge, Skills and Abilities Knowledge of: • Advanced principles and practices of technical training; • Advanced knowledge of County enterprise level software applications, like Microsoft Office Suite; • Current updates and new features to enterprise level software applications; • Effective customer service principles and practices; • Effective techniques for speaking before groups. Skills/Abilities to: • Utilize relevant software applications to develop and accomplish training initiatives; • Ability to anticipate and assess needs for software application trainings; • Research, gather and analyze data, and develop technical training courses and written and audio-visual materials; • Develop and expand knowledge base of enterprise applications and create training materials for end-users; • Make presentations and conduct training sessions to small and large groups; • Write a variety of technical, instructional, and informational materials; • Assess results and effectiveness of training programs. Minimum Qualifications Information Technology Analyst III Option 1: Experience : Four (4) years of full-time, paid work experience developing and conducting software end-user trainings. Substitution : Possession of Microsoft Office Specialist: Expert (Microsoft 365 Apps) certification may be substituted for one (1) year of the required experience. Option 2: Education: Completion of sixty (60) units of coursework that is acceptable within the United States' accredited college or university system with at least fifteen (15) units of coursework in Information Systems, Computer Science, or a closely related field. Experience : Two (2) years of full-time, paid work experience developing and conducting software end-user trainings. Substitution : Possession of Microsoft Office Specialist: Expert (Microsoft 365 Apps) certification may be substituted for one (1) year of the required experience. Other : As a condition of employment, candidates may be required to undergo and pass a thorough background investigation and polygraph examination. These investigations may include employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct. Information Technology Analyst IV Option 1: Experience : Five (5) years of full-time, paid work experience developing and conducting software end-user trainings. Substitution : Possession of Microsoft Office Specialist: Expert (Microsoft 365 Apps) certification may be substituted for one (1) year of the required experience. Option 2: Education: Completion of sixty (60) units of coursework that is acceptable within the United States' accredited college or university system with at least fifteen (15) units of coursework in Information Systems, Computer Science, or a closely related field. Experience : Three (3) years of full-time, paid work experience developing and conducting software end-user trainings. Substitution : Possession of Microsoft Office Specialist: Expert (Microsoft 365 Apps) certification may be substituted for one (1) year of the required experience. Other : As a condition of employment, candidates may be required to undergo and pass a thorough background investigation and polygraph examination. These investigations may include employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct. TO PREVENT THE DISQUALIFICATION OF YOUR APPLICATION, PLEASE NOTE : The minimum qualifications for this recruitment have been limited to candidates with an experience background related to the specific position vacancy. Applicants must meet the minimum qualifications and filing requirements for this position by the filing deadline. A completed Fresno County employment application is required (must be current, complete, and accurate; amendments will not be allowed after the filing deadline). Resumes and attachments are not accepted in lieu of a completed employment application. Please fully list your work experience, including current position. Failure to list current, complete, and accurate work experience within the job application (including employment with the County of Fresno) will result in the disqualification of your application. In the Education section of your application please provide complete information for each school attended. Please provide the school's name, school's location, the number and type of units earned (semester or quarter), and if applicable, the type of degree earned (associate's, bachelor's, master's, etc.), and which major or program was completed. Failure to completely list education within the job application may disqualify the applicant from consideration. College/university transcripts may be requested to verify completion of qualifying units. Transcripts are not accepted in lieu of a completed employment application. If you have completed education in a foreign college or university and are using this education to meet the minimum qualifications, you must provide documentation that the foreign education is comparable to that received within the United States' accredited college or university system or your application will not be accepted. Documentation must be provided by the closing date and time of this recruitment. You may attach a copy to your online employment application; fax a copy to (559) 455-4788, Attn: Jose Rubio; or email it to HREmploymentServices@fresnocountyca.gov . If you possess a qualifying certificate, a copy of your certificate must be submitted with your application. You may attach a copy to your application; fax a copy to (559) 455-4788, Attn: Jose Rubio; or email it to HREmploymentServices@fresnocountyca.gov . SELECTION PROCESS : Depending upon the number of applicants meeting the minimum qualifications and filing requirements, applicants may be scheduled for one of the processes listed below: Certify Without Examination - In instances where the number of eligible candidates is less than or equal to the number of qualified applicants the Department is entitled to receive under Personnel Rule 4212, the competitive examination process will be waived and the names will be certified without an examination. Oral Examination - An oral examination includes a panel consisting of at least two members within a similar field of expertise as the vacancy. Candidates are asked structured questions and must respond orally to allow the panel to evaluate the specific qualifications of each applicant. If required, the oral examination will be administered in an online format via the Spark Hire platform. Successful candidates will be placed on an employment list, effective for a minimum of 3 months (may be extended up to 12 months) and certified in final rank order as vacancies occur. REQUIRED APPLICATION MATERIALS : Fresno County Employment Application (must be current, complete, and accurate; amendments will not be allowed after the filing deadline) Supplemental Questionnaire If applicable , a copy of your qualifying certificate. You may attach a copy to your application; fax a copy to (559) 455-4788, Attn: Jose Rubio; or email it to HREmploymentServices@fresnocountyca.gov by the closing date/time of this recruitment; amendments will not be allowed after the filing deadline. Please note : All required application materials must be received online only via our website by the closing date and time of this recruitment. Applications submitted via U.S. mail, email, fax, or in person in our office will not be accepted. Resumes and attachments are not accepted in lieu of a completed application. HOW TO APPLY : Applications for this recruitment must be submitted online only . An online application may be found at: https://www.fresnocountyjobs.com . Open Job Information Flyer and click "Apply" to begin the online application process. Failure to complete the job application or failure to follow the application instructions (such as the formatting of education or work experience) will result in the disqualification of the applicant. Amendments will not be allowed after the filing deadline. Once the filing deadline has passed, you may check the status of this recruitment at any time by logging on to: https://www.governmentjobs.com/Applications/Index/fresnoca . Please be advised that it is the applicant's responsibility to notify Fresno County Human Resources of any mailing address and telephone number changes. Notices sent via U.S. mail from Human Resources are not forwarded ("Return Service" is requested, therefore mail will not be sent to a forwarding address). For the safety of our employees the County of Fresno complies with all Federal, State and Local Orders related to COVID-19, including Cal OSHA Emergency Temporary Standards. The County of Fresno is an Equal Employment Opportunity Employer. It is the policy of Fresno County to provide employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, or denial of medical and family care leave, or any other non-job-related factor. REASONABLE ACCOMMODATIONS - The County of Fresno is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, examination or selection process may contact Human Resources at (559) 600-1830 at least five days prior to the scheduled date or deadline . EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER Analyst: Jose Rubio Closing Date/Time: 5/23/2024 4:00 PM Pacific