HOUSTON AIRPORT SYSTEM
Houston, Texas, United States
POSITION OVERVIEW Applications accepted from: All Persons Interested Division/Section: Bush Intercontinental Airport / International Services Workdays & Hours*: *Shift work, including rotation, weekends and holidays. (*Subject to change) DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS Terminal Management exists to deliver a 5-star experience for all passengers travelling through Houston’s airports. This experience includes all Guest facing services from the time a passenger enters the airport facility to the time they depart on an aircraft and vice versa. The scope of Terminal Management’s responsibility includes aesthetic appearance, functional condition of airport facilities and amenities, operational readiness, and terminal ambiance. Terminal Management is the primary liaison with airlines, federal agencies and any Guest facing service provider at the airports as well as with Skytrax, an organization that rates airlines and airports worldwide and is the inspiration for the Houston Airport System’s mission of becoming a 5-star global air service gateway where the magic of flight is celebrated. PURPOSE OF THE POSITION The purpose of the Airport Services Representative II provides customer assistance using multilingual skills. Provide friendly, courteous service to traveling passengers by assisting with directions, information, and processing through the Federal Inspection Service (FIS) area to ensure convenient travel through the Houston Airports. Supports management with assigned tasks and performs coordination with airlines and Customs Border Protection (CBP). This role ensures operational excellence to all international arriving customers processing through the Federal Inspection process and manages all common use facilities with our primary focus of maintaining compliance with federal, state and local rules and regulations pertaining to the airport. An Airport Services Representative II demonstrates leadership, organization and communication while assisting and monitoring large banks of passengers through the inspection area. “Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required. Supports the Supervisory team by assisting with scheduling and monitoring breaks. Coordinates with airlines and Customs Border Protection to ensure passengers process through Federal Inspection Services Primary inspection area in an expeditious manner. Facilitates International passenger’s departures and arrivals through the Federal Inspection Services (FIS) in collaboration with CBP leadership and Stakeholders to exceed the department passenger processing goals. Uses multilingual skills, greets and assists international and domestic visitors and dignitaries such as presidents of foreign countries, consul representatives, international officials, and local, state and federal government representatives. Promotes collaboration and values passenger, business partner and team member input to improve the overall international passenger processing experience and make the passengers happy. Responsible for all aspects of the customer experience including information booth coverage and lost and found to seek solutions and corrective actions to ensure the airport is five-star quality. Inspect, report and schedule facility irregularities to ensure opening day fresh. Promotes a safe, secure and healthy environment for internal and external customers through the Safety Management System (SMS) program. Comply with departmental policies, procedures and enforces regulatory compliance relative to operational activities. Supports the International Services Departmental fiscal year budget goals. Support special events, facilitation of dignitaries and VIP WORK ENVIRONMENT There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as paints and cleaning solutions. Requires the ability to make coordinated eye/hand movements within fairly fine tolerance and/or calibration demands; or the ability to make closely coordinated eye/hand movements on a patterned response space within moderate tolerance demands. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires an associate degree, preferably in Hospitality Management, Aviation Management, Business or related fields. Directly related professional experience in airport operations or customer service above the required years of experience may be substituted for the above education requirement on a year-for-year basis. EXPERIENCE REQUIREMENTS Two years of experience in a customer service or hospitality environment are required. Substitution: A Bachelor’s degree in Hospitality Management, Aviation Management, Business, or a closely related field may be substituted for the education and experience requirements. LICENSE REQUIREMENTS Requires a valid Class C Texas driver’s license and compliance with the City of Houston’s policy on driving (AP 2-2). PREFERENCES **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. ** Preference will be given to applicants with one year of experience using bilingual skills specifically with Chinese or Japanese or German languages in a customer service environment is required for this role. GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRE The selection process will involve application review and/or interview. Department may administer skills assessment test. SAFETY IMPACT POSITION YES If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. PAY GRADE 15 SALARY INFORMATION Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1842. If you need special services or accommodations, call 281-233-1842 (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM . All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: • Medical • Dental • Vision • Wellness • Life insurance • Long-term disability • Retirement pension • 457 deferred compensation plan • Employee Assistance Program • 10 days of vacation each year • 11 city holidays, plus one floating holiday • Flexible schedules • Professional development opportunities • Transportation/parking plan • Section 125 pretax deductions • Dependent Care Reimbursement Plan • Healthcare Flexible Spending Account For plan details, visit http://www.houstontx.gov/hr/benefits.html Closing Date/Time: 4/28/2024 11:59 PM Central
Apr 16, 2024
Full Time
POSITION OVERVIEW Applications accepted from: All Persons Interested Division/Section: Bush Intercontinental Airport / International Services Workdays & Hours*: *Shift work, including rotation, weekends and holidays. (*Subject to change) DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS Terminal Management exists to deliver a 5-star experience for all passengers travelling through Houston’s airports. This experience includes all Guest facing services from the time a passenger enters the airport facility to the time they depart on an aircraft and vice versa. The scope of Terminal Management’s responsibility includes aesthetic appearance, functional condition of airport facilities and amenities, operational readiness, and terminal ambiance. Terminal Management is the primary liaison with airlines, federal agencies and any Guest facing service provider at the airports as well as with Skytrax, an organization that rates airlines and airports worldwide and is the inspiration for the Houston Airport System’s mission of becoming a 5-star global air service gateway where the magic of flight is celebrated. PURPOSE OF THE POSITION The purpose of the Airport Services Representative II provides customer assistance using multilingual skills. Provide friendly, courteous service to traveling passengers by assisting with directions, information, and processing through the Federal Inspection Service (FIS) area to ensure convenient travel through the Houston Airports. Supports management with assigned tasks and performs coordination with airlines and Customs Border Protection (CBP). This role ensures operational excellence to all international arriving customers processing through the Federal Inspection process and manages all common use facilities with our primary focus of maintaining compliance with federal, state and local rules and regulations pertaining to the airport. An Airport Services Representative II demonstrates leadership, organization and communication while assisting and monitoring large banks of passengers through the inspection area. “Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required. Supports the Supervisory team by assisting with scheduling and monitoring breaks. Coordinates with airlines and Customs Border Protection to ensure passengers process through Federal Inspection Services Primary inspection area in an expeditious manner. Facilitates International passenger’s departures and arrivals through the Federal Inspection Services (FIS) in collaboration with CBP leadership and Stakeholders to exceed the department passenger processing goals. Uses multilingual skills, greets and assists international and domestic visitors and dignitaries such as presidents of foreign countries, consul representatives, international officials, and local, state and federal government representatives. Promotes collaboration and values passenger, business partner and team member input to improve the overall international passenger processing experience and make the passengers happy. Responsible for all aspects of the customer experience including information booth coverage and lost and found to seek solutions and corrective actions to ensure the airport is five-star quality. Inspect, report and schedule facility irregularities to ensure opening day fresh. Promotes a safe, secure and healthy environment for internal and external customers through the Safety Management System (SMS) program. Comply with departmental policies, procedures and enforces regulatory compliance relative to operational activities. Supports the International Services Departmental fiscal year budget goals. Support special events, facilitation of dignitaries and VIP WORK ENVIRONMENT There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as paints and cleaning solutions. Requires the ability to make coordinated eye/hand movements within fairly fine tolerance and/or calibration demands; or the ability to make closely coordinated eye/hand movements on a patterned response space within moderate tolerance demands. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires an associate degree, preferably in Hospitality Management, Aviation Management, Business or related fields. Directly related professional experience in airport operations or customer service above the required years of experience may be substituted for the above education requirement on a year-for-year basis. EXPERIENCE REQUIREMENTS Two years of experience in a customer service or hospitality environment are required. Substitution: A Bachelor’s degree in Hospitality Management, Aviation Management, Business, or a closely related field may be substituted for the education and experience requirements. LICENSE REQUIREMENTS Requires a valid Class C Texas driver’s license and compliance with the City of Houston’s policy on driving (AP 2-2). PREFERENCES **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. ** Preference will be given to applicants with one year of experience using bilingual skills specifically with Chinese or Japanese or German languages in a customer service environment is required for this role. GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRE The selection process will involve application review and/or interview. Department may administer skills assessment test. SAFETY IMPACT POSITION YES If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. PAY GRADE 15 SALARY INFORMATION Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1842. If you need special services or accommodations, call 281-233-1842 (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM . All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: • Medical • Dental • Vision • Wellness • Life insurance • Long-term disability • Retirement pension • 457 deferred compensation plan • Employee Assistance Program • 10 days of vacation each year • 11 city holidays, plus one floating holiday • Flexible schedules • Professional development opportunities • Transportation/parking plan • Section 125 pretax deductions • Dependent Care Reimbursement Plan • Healthcare Flexible Spending Account For plan details, visit http://www.houstontx.gov/hr/benefits.html Closing Date/Time: 4/28/2024 11:59 PM Central
Alameda County
Pleasanton, California, United States
Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Applications must be in the possession of the Human Resources Services Department by 5:00 p.m. on the Last Day for filing. Applications will only be accepted on-line. Languages: QUALIFIED BILINGUAL PERSONS WHO SPEAK ENGLISH AND ARE ALSO FLUENT IN SPANISH, CHINESE, VIETNAMESE, CAMBODIAN, LAOTIAN, KOREAN, MIEN, TAGALOG, AMHARIC, FARSI, DARI, TIGRINYA, RUSSIAN, ROMANIAN OR SIGN LANGUAGE ARE ESPECIALLY ENCOURAGED TO APPLY. THERE IS AN ADDITIONAL BIWEEKLY COMPENSATION FOR PERSONS IN POSITIONS DESIGNATED BILINGUAL. Qualified candidates may be tested to demonstrate language proficiency. DESCRIPTION THE AGENCY Alameda County Department of Child Support Services (ACCSS) believes that all parents should be fully engaged in supporting the wellbeing of their children. To meet our Vision, ACCSS is committed to serving the children and families of Alameda County in ways that are innovative, responsive, efficient, compassionate and in tune with the rich diversity of our community. Our customers are mothers, fathers, caregivers, children, community partners and the residents of Alameda County. ACCSS’s core business is to provide assistance to families through establishment of parentage, the establishment of child support orders for monetary and medical support, and through the enforcement of child support orders. To carry out this Mission, our employees are dedicated and talented people who leverage their skills and passion for public service to meet customer needs. Through coordinated efforts and collaboration with community partners, ACCSS collects and distributes important child support, enhancing self-efficiency and the well-being of families throughout Alameda County. Alameda Child Support Services’ culture and business operations are shaped by the following key principles: Family Focused : Partner with families to eliminate barriers to providing reliable child support to their children. Dynamic Workforce : Attract, retain, and develop a highly skilled and engaged workforce. Operational Excellence : Focus on the highest level of performance and efficiency in our service delivery. Innovation : Meet the needs of families through creative solutions. Collaboration : Partner with the community to create an ecosystem of support services. For more information about Alameda County Child Support Services, click HERE . For more information about the State of CA Child Support, click HERE . THE POSITION: Under general supervision, Lead Customer Service Representative acts as lead and provide first line customer service in a high volume, public contact environment; investigate and resolve escalated customer service inquiries and calls from the general public; review work in progress; assist in writing procedures for review by the Customer Service Supervisor; participate in the training and evaluation of customer service staff; and perform related duties as required. This is the specialized/advanced journey level classification in the Child Support Customer Service Representative series located in the Alameda County of Child Support Services (ACCSS). Positions allocated to this classification are primarily responsible for providing lead support to customer service representative staff and the Customer Service Supervisor within the division. This classification is distinguished from the higher-level classification of Customer Service Supervisor in that the latter functions as a first-line supervisor over customer service representatives and leads, and related support staff, while the former functions as a lead classification. For more detailed information about the job classification, please visit: Lead Customer Service Representative (#1155) MINIMUM QUALIFICATIONS EITHER I Experience : The equivalent of six months of full-time experience in the classification of Child Support Assistant I or Customer Service Representative in the Alameda County classified service. OR II Experience : The equivalent of two years of full-time experience in a high-volume customer service call center or high-volume customer contact environment, including experience with online or chat, one year of which must have included lead responsibility. OR III Experience : Any combination of training, education, or experience which would provide an applicant with the required knowledge, skills, and abilities listed below. Substitution : A bachelor’s degree from an accredited college or university may be substituted for six (6) months of the required experience in patterns II and III above. Special Requirements : A thorough pre-employment background investigation, including fingerprinting, will be conducted for all candidates who have accepted a conditional offer of employment to ensure they are suitable for Child Support related work. A felony conviction may be disqualifying. Upon employment, subsequent background investigations will be conducted on a periodic basis to determine ongoing suitability for Child Support related work. NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS Knowledge of : Customer service principles and models, including techniques and practices for providing effective customer service in challenging situations to individuals from various social-economic and ethnic groups. Lead work and staff development techniques and practices. Automated systems capability and applications; modern office practices and procedures, including the use of standard computer programs such as Microsoft Word, Excel, and Outlook. Customer contact technology through a variety of communication channels, including but not limited to in-person, over the telephone, and through remote services and written correspondence. Business arithmetic. Laws, regulations, and codes governing the access to, and use of, confidential information and legal documents. Legal terminology applicable to child support documents. Modern customer contact center technology. Techniques and practices for effectively managing interactions with disruptive and confrontational individuals. Ability to : Perform multiple tasks simultaneously. Interpret, apply, and explain complex rules, policies, and procedures to others and answer a variety of questions related to department programs and processes. Exercise sound judgment when prioritizing, organizing, assigning, and monitoring operations and workload. Adopt and implement customer service models/philosophy; assist in the development and delivery of customer service-related training. Perform keyboarding and data entry with accuracy and efficiency. Use a multi-line, call center, and phone system. Establish and maintain effective working relationships with staff, peers, other agencies, and the public. Maintain confidentiality. Learn and apply specific operations and procedures of the job. Give effective feedback to coach and encourage customer service representatives to perform at their best. Contribute to the overall team effort to meet and exceed team performance goals (this includes quantitative and qualitative goals which are set by the department). Prioritize work to meet individual and team goals. Respond to customer inquiries within established turnaround times. Evaluate inquiries and offer appropriate solutions. Listen, understand, follow, and communicate oral and written directions and apply them effectively in a variety of situations. Use sound judgment when evaluating a wide variety of information and choose the best solution from several options; initiate appropriate actions within prescribed guidelines. Communicate effectively orally and in writing. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process; An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. ** CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. ** We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency. TENTATIVE RECRUITMENT PLAN: Deadline for Filing: 5:00:00 p.m., Friday April 26, 2024 Review of Minimum Qualifications: May 3, 2024 Virtual Civil Service Pre-Recorded Oral Examination *: week of June 3, 2024 TENTATIVE SELECTION PLAN: Departmental Hiring Interviews: TBD *The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com , @acgov.org , Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com and Noreplyalamedacountyhr@acgov.org are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied. Rosario Jones | Human Resources Analyst Human Resource Services, County of Alameda 510-891-5737 | Email: Rosario.Jones@acgov.org www.acgov.org/hrs Disaster Service Worker All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. Equal Employment Opportunity Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 4/26/2024 5:00:00 PM
Apr 02, 2024
Full Time
Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Applications must be in the possession of the Human Resources Services Department by 5:00 p.m. on the Last Day for filing. Applications will only be accepted on-line. Languages: QUALIFIED BILINGUAL PERSONS WHO SPEAK ENGLISH AND ARE ALSO FLUENT IN SPANISH, CHINESE, VIETNAMESE, CAMBODIAN, LAOTIAN, KOREAN, MIEN, TAGALOG, AMHARIC, FARSI, DARI, TIGRINYA, RUSSIAN, ROMANIAN OR SIGN LANGUAGE ARE ESPECIALLY ENCOURAGED TO APPLY. THERE IS AN ADDITIONAL BIWEEKLY COMPENSATION FOR PERSONS IN POSITIONS DESIGNATED BILINGUAL. Qualified candidates may be tested to demonstrate language proficiency. DESCRIPTION THE AGENCY Alameda County Department of Child Support Services (ACCSS) believes that all parents should be fully engaged in supporting the wellbeing of their children. To meet our Vision, ACCSS is committed to serving the children and families of Alameda County in ways that are innovative, responsive, efficient, compassionate and in tune with the rich diversity of our community. Our customers are mothers, fathers, caregivers, children, community partners and the residents of Alameda County. ACCSS’s core business is to provide assistance to families through establishment of parentage, the establishment of child support orders for monetary and medical support, and through the enforcement of child support orders. To carry out this Mission, our employees are dedicated and talented people who leverage their skills and passion for public service to meet customer needs. Through coordinated efforts and collaboration with community partners, ACCSS collects and distributes important child support, enhancing self-efficiency and the well-being of families throughout Alameda County. Alameda Child Support Services’ culture and business operations are shaped by the following key principles: Family Focused : Partner with families to eliminate barriers to providing reliable child support to their children. Dynamic Workforce : Attract, retain, and develop a highly skilled and engaged workforce. Operational Excellence : Focus on the highest level of performance and efficiency in our service delivery. Innovation : Meet the needs of families through creative solutions. Collaboration : Partner with the community to create an ecosystem of support services. For more information about Alameda County Child Support Services, click HERE . For more information about the State of CA Child Support, click HERE . THE POSITION: Under general supervision, Lead Customer Service Representative acts as lead and provide first line customer service in a high volume, public contact environment; investigate and resolve escalated customer service inquiries and calls from the general public; review work in progress; assist in writing procedures for review by the Customer Service Supervisor; participate in the training and evaluation of customer service staff; and perform related duties as required. This is the specialized/advanced journey level classification in the Child Support Customer Service Representative series located in the Alameda County of Child Support Services (ACCSS). Positions allocated to this classification are primarily responsible for providing lead support to customer service representative staff and the Customer Service Supervisor within the division. This classification is distinguished from the higher-level classification of Customer Service Supervisor in that the latter functions as a first-line supervisor over customer service representatives and leads, and related support staff, while the former functions as a lead classification. For more detailed information about the job classification, please visit: Lead Customer Service Representative (#1155) MINIMUM QUALIFICATIONS EITHER I Experience : The equivalent of six months of full-time experience in the classification of Child Support Assistant I or Customer Service Representative in the Alameda County classified service. OR II Experience : The equivalent of two years of full-time experience in a high-volume customer service call center or high-volume customer contact environment, including experience with online or chat, one year of which must have included lead responsibility. OR III Experience : Any combination of training, education, or experience which would provide an applicant with the required knowledge, skills, and abilities listed below. Substitution : A bachelor’s degree from an accredited college or university may be substituted for six (6) months of the required experience in patterns II and III above. Special Requirements : A thorough pre-employment background investigation, including fingerprinting, will be conducted for all candidates who have accepted a conditional offer of employment to ensure they are suitable for Child Support related work. A felony conviction may be disqualifying. Upon employment, subsequent background investigations will be conducted on a periodic basis to determine ongoing suitability for Child Support related work. NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS Knowledge of : Customer service principles and models, including techniques and practices for providing effective customer service in challenging situations to individuals from various social-economic and ethnic groups. Lead work and staff development techniques and practices. Automated systems capability and applications; modern office practices and procedures, including the use of standard computer programs such as Microsoft Word, Excel, and Outlook. Customer contact technology through a variety of communication channels, including but not limited to in-person, over the telephone, and through remote services and written correspondence. Business arithmetic. Laws, regulations, and codes governing the access to, and use of, confidential information and legal documents. Legal terminology applicable to child support documents. Modern customer contact center technology. Techniques and practices for effectively managing interactions with disruptive and confrontational individuals. Ability to : Perform multiple tasks simultaneously. Interpret, apply, and explain complex rules, policies, and procedures to others and answer a variety of questions related to department programs and processes. Exercise sound judgment when prioritizing, organizing, assigning, and monitoring operations and workload. Adopt and implement customer service models/philosophy; assist in the development and delivery of customer service-related training. Perform keyboarding and data entry with accuracy and efficiency. Use a multi-line, call center, and phone system. Establish and maintain effective working relationships with staff, peers, other agencies, and the public. Maintain confidentiality. Learn and apply specific operations and procedures of the job. Give effective feedback to coach and encourage customer service representatives to perform at their best. Contribute to the overall team effort to meet and exceed team performance goals (this includes quantitative and qualitative goals which are set by the department). Prioritize work to meet individual and team goals. Respond to customer inquiries within established turnaround times. Evaluate inquiries and offer appropriate solutions. Listen, understand, follow, and communicate oral and written directions and apply them effectively in a variety of situations. Use sound judgment when evaluating a wide variety of information and choose the best solution from several options; initiate appropriate actions within prescribed guidelines. Communicate effectively orally and in writing. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process; An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. ** CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. ** We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency. TENTATIVE RECRUITMENT PLAN: Deadline for Filing: 5:00:00 p.m., Friday April 26, 2024 Review of Minimum Qualifications: May 3, 2024 Virtual Civil Service Pre-Recorded Oral Examination *: week of June 3, 2024 TENTATIVE SELECTION PLAN: Departmental Hiring Interviews: TBD *The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com , @acgov.org , Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com and Noreplyalamedacountyhr@acgov.org are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied. Rosario Jones | Human Resources Analyst Human Resource Services, County of Alameda 510-891-5737 | Email: Rosario.Jones@acgov.org www.acgov.org/hrs Disaster Service Worker All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. Equal Employment Opportunity Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 4/26/2024 5:00:00 PM
SOUTH ORANGE COUNTY COMMUNITY COLLEGE DISTRICT (SOCCC)
Mission Viejo, California, United States
Title: Assistant Director of Technology Services Job Category: Classified Administrators and Managers Job Opening Date: April 17, 2024 Job Closing Date: May 07, 2024 Location: Saddleback College Work Location: Mission Viejo, CA Department: Technology Services Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Rate Type: Monthly Work Days: Monday - Friday Work Hours: 8:00 am - 5:00 pm Hours Per Week: 40 Percentage of Employment: 100% Months of Employment: 12 Salary: Starting at $126,072- $177,408 annually Required Documents: Resume and Cover Letter Job Description: Application materials must be received by 11:59 pm on 05/06/2024. Required Documents: Must attach Resume and Cover Letter to be considered for the position. NOTICE : Employment in this position is contingent upon funding by 100% SC Redevelopment Allocation. SUMMARY DESCRIPTION Under the direction of the College Director of Technology Services, or designee of the President, assist in managing the college technology department operations, and assigned large college-level projects of a comprehensive technology department that includes, audio-visual and broadcast systems, along with related programs and services provided by department; and by performing the Director's duties when absent or as assigned. To act as liaison on assigned College and District-level technology projects, including contributing to efforts relative to technology needs assessments, coordinating technology-related schedules with construction and technology schedules, providing supporting documentation; and participating in assigned District and College meetings for the planning, design, construction, implementation or remodeling of College facilities as assigned. To foster a culture of collaboration, mutual respect, innovation, and continuous improvement throughout the District; lead by example; actively participate in and support District-wide participatory governance components and activities and other collaborative processes; encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services. REPRESENTATIVE DUTIES The following duties are typical for this position. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. 1. Assist the Director of Technology Services in directing the College's technology projects and/or technology center, provide College-wide technology support services related to information and assistance for users, equipment service and repair, software implementation and related development, installation and repair; network support, internet access, academic/administrative systems; technology standards and specifications; campus software licensing and technology purchasing; and provide technology support for campus and community-wide events as they relate to projects. 2. Manage help desk operations, technology projects and serve as a central point of contact to complete end user requests in regards to problems or implementations at the desktop/workstation and networking level. Ensure all established departmental procedures are followed. Attend all technology and construction meetings and coordinate proper resources to ensure timely and correct responses to all Requests for Information (RFI) and Request for Proposal (RFP). Ensure all college standards are adhere to in all construction and technology projects. 3. Coordinate College-level user and project implementation related support with District IT for District-wide IT services, such as voice, video, servers and data systems; direct technical staff that maintain the campus telephone and voicemail system; network systems; manage user adds, moves, changes, and telephone assignments at the College level; maintain voicemail accounts; coordinate the purchase of IT-related equipment and systems, such as complex networking systems, data systems, desktops, college servers, SAN, VDI, backup, business continuity, and audio/visual systems, and imaging systems as assigned by Director. 4. Assist in coordinating with District IT when developing specifications for building infrastructure for voice, video network and data systems; assist in writing bid specifications and coordinating with outside vendors for the purchase and installation of voice, video, network and data systems; assist in coordinating, monitoring and evaluating the work of external contractors, ensuring the timely completion of contractual requirements; and maintain complex Cisco and other vendor networking, voice, video and data systems after installation. 5. Work with the District Purchasing, Facilities planning, College Facilities, and other offices to develop bid documents for assigned College technology projects; and evaluate technology and broadcast systems and other equipment; and coordinate with College personnel to determine replacement needs of existing equipment. 6. Assist in coordinating with College and contract personnel when identifying needs to ensure that the most up-to-date technology is used; represent College's technological point of view and position at assigned District and College meetings; 7. Train, supervise and evaluate the performance of assigned technical and support personnel; delegate and review assignments and projects; evaluate work products and results; establish and monitor timelines and prioritize work. 8. Attend, collaborate and contribute, as assigned, in meetings with vendors, contractors, administrators, faculty and staff; coordinate and supervise the updating and implementation of College-level improvement projects with vendors, consultants, staff and faculty as directed; and coordinate with District Services on various services for District managed projects. 9. Attend assigned meetings of College and District-wide committees, which may include contributing to the review of the policies and practices for providing technology services; provide College perspective relative to the parameters and criteria for project designs and College established standards; and assist in implementing design and technical standards and ensure these design and standards are adhere to. 10. Assist in setting priorities and developing work and staffing schedules to ensure the timely and efficient operation and maintenance of College technology services and broadcast systems; assist in the implementation of the technology master plan. 11. Assist in developing, preparing and administering project plans, definitions and scope, budgets and schedules for College and District level projects including: charts, GANTT charts, status reports, purchase orders, change orders, and payment applications; review and negotiate claims; and assist in preparing agenda items for submittal to Purchasing Department for review and for Board approval as needed. 12. Act as the College's technology representative, as assigned, in the administration of assigned construction and technology contracts including monitoring and evaluating the work of contractors to ensure accurate payment and timely completion of contractual requirements. 13. Maintain an effective and cooperative working relationship with all College and District Services personnel, including administration, faculty and classified personnel; provide College administrators and other District personnel with regular updates on projects and activities as requested; interact directly with College administrators with policy-level responsibility as assigned by Director. 14. Assist in planning, organizing, implementing, managing and evaluating audiovisual services provided to the College; assist in designing technical and specialized audiovisual systems in response to faculty, student and staff requirements; assist in identifying, evaluating and recommending emerging media equipment, systems, programs, applications, technologies, methodologies and uses. 15. Assist in evaluating emerging and innovative technologies and making proposals regarding their strategic use in serving the needs of students, faculty and staff; ensure innovative technologies assist the college to promote student success; represent the College, as assigned, at District Information Technology meetings; and promote the College's position related to information technology. 16. Maintain a liaison relationship with the student and faculty user community; assist in developing and implementing opportunities for students and staff to learn to use information technology systems and programs; assist in promoting new systems and services to these user communities. 17. Provide status reports of active assigned work to the Director of Technology Services as required. Provide College administrators and other District personnel with regular updates on assigned projects and activities as requested or directed. 18. Coordinate technology purchases and implementations in the College's various learning centers, libraries, such as writing and math labs; evaluate and maintain library information databases, and maintain a variety of tracking systems such as SARS Trak, and photocopier systems as needed. 19. Assist in developing and administering budgets for assigned projects; assist in forecasting future budgets requirements for technology systems, staffing, and facilities infrastructure; and assist in approving technology purchases. Ensure Fixtures, Furniture, and Equipment (FF&E) funds are budget properly to fund all technology in new construction or renovations. 20. Coordinate with outside vendors for the purchase, installation and maintenance of complex voice, video and data systems if not coordinated by District IT personnel. 21. Coordinate the complete documentation of all technical systems including configuration and change control. 22. Maintain an effective inventory system of all hardware, software, and service maintenance agreements (SMAs) 23. Assist in providing appropriate technical solutions for designing and installing both radio and television broadcast systems as needed or assigned. 24. Assist in recommending new broadcast and other equipment for purchase to meet good engineering practices and provide project support representing broadcast and other system design during integration. 25. Assist in diagnosing, repairing or facilitating the repair of component level broadcast-related equipment. 26. Perform related duties as assigned. QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Applicable security mandates, rules, and regulations. Capital construction concepts as how they relate to technology implementations. Complex Cisco networking systems and operations including wireless. Desktop refresh, application delivery, and imaging processes. Design experience for digital and analog video and audio signals. District and College policies, procedures, organization, operations, objectives and Community College mission, functions, and participatory governance. Documentation standards and procedures, including public contract administration. Electronic access and related systems. Electronic industry building standards and regulations for voice, video and data installations, as well as, operation principles of voice, video and data systems. Familiarity with automated broadcast control systems, as well as, integration of a wide variety of audio and video broadcast equipment. Federal Communication Commission (FCC) rules and regulations. Modern information technology capabilities and trends. Operation of computers, peripherals, other office equipment and software programs, including database management, spreadsheet, word processing and specialized software. Oral and written communication skills, including public presentation techniques, correct English composition, grammar, spelling and vocabulary. Principles, practices, procedures and operating techniques for distance learning systems, management, supervision, training, project and inventory management and record keeping. Principles of computer/audio/visual systems design and maintenance, data, database, data structure, imaging systems, software development, network design, and server systems design and maintenance. Radio transmitters, microwave links, and satellite systems. Security camera and related systems. State, local and federal laws, regulations, codes and requirements, and District policies affecting the installation, use and maintenance of information technology and related media. Ability to: Analyze problems, complex situations or complex system problems accurately, identify alternative solutions, project consequences of proposed actions, adopt an effective course of action and implement recommendations. Apply and explain applicable District policies and federal, State, and local laws, codes and regulations. Assist in developing, implementing, directing and evaluating information technology services, activities and programs. Assure compliance with legal requirements and District policies, and college processes and procedures. Collect, compile and analyze data. Develop and manage assigned budgets. Encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services. Establish and maintain cooperative and effective working relationships with those contacted in the course of work. Evaluate emerging technologies and assist in making recommendations relating to their use within the College that aid in the achievement of the College's goals and objectives. Lead and facilitate group meetings effectively. Maintain current knowledge of technological advances in the field. Participate with the District in the design, procurement and installation of approved technology projects. Plan, organize and direct the work of consultants and contractors; including working with construction contractors, construction superintendents, construction managers, project owners, and understand construction schematics, diagrams, and drawings, and monitor for assurance of conformance to contract requirements. Relate and communicate clearly, concisely and effectively, both orally and in writing, with diverse constituencies including those of varied academic, cultural and socio-economic background using tact, diplomacy and courtesy within and outside of the District. Represent the College as assigned at meetings with others, regarding technology and provide information and direction to others with varying levels of information technology knowledge. Run an effective and efficient technical help desk operation. Train, supervise, motivate, and evaluate the performance of assigned personnel. Understand and effectively and collaboratively work in a complicated multi-college environment, as well as within a system of community college districts. Use independent judgment, interpersonal skills including tact, patience, motivation, and diplomacy, to work effectively to achieve departmental excellence, common goals and objectives. EDUCATION AND EXPERIENCE GUIDELINES Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: A Bachelor's degree from an accredited college or university with major course work in engineering, computer information systems, educational technology, business administration, or closely-related field. Experience: At least three years of increasingly responsible work experience that demonstrates the ability to assist in directing a broad college-wide information technology program and projects, including network systems, server upgrades and replacement implementations, system upgrades, multimedia services, and at least one year of experience in directly supervising full-time technical personnel. Preferred: Recent evidence of continuing education in areas of information technology, engineering, business management, project management, or related area. At least three years of network management experience, and one year of large software implementation experience. Work experience managing a diverse workforce in an educational environment with participatory governance structures. Teaching experience in higher education is also desirable. Licenses, Certificates, and/or Other Requirements: A valid California driver's license. WORK ENVIRONMENT AND PHYSICAL DEMANDS The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work Environment: Duties are performed primarily in an office environment at a desk or computer work station. Incumbents are subject to frequent contact in person and on the telephone with administrative, management, supervisory, academic and classified staff. Work requires travel to other offices or locations to attend conferences, meetings or conduct work. Physical Demands: Typically must sit and stand for long periods; use hands and fingers to operate a computer keyboard; remember key information and concentrate for prolonged periods; see to read all printed materials, including fine print, diagrams, schematics, computer screen and electronic displays; hear and understand voices to conduct face-to-face and telephone conversations; speak in an understandable voice with sufficient volume to be heard within a normal conversational distance, on the telephone, and when addressing groups; transport self to places necessary to perform job duties, such as meeting locations; visit and inspect technology installation sites; and move and/or carry objects weighing up to a maximum of 25 pounds. SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS DISABILITY ACCOMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu. ATTENDANCE REQUIREMENT: Report to work on a regular and consistent basis, as scheduled, to assigned job. CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO): The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important: You must complete your application for a posting by 11:59 p.m. , Pacific Standard Time, by the deadline, along with any required documents , in order to be considered for the position. Applicants must complete all fields/sections on the application. Do not type "See Resume" or leave any fields blank. Applicants must enter their work experience, education, etc. on the District application. Applications reflecting "See Resume" will be considered incomplete and will not be considered for recruitment.
Apr 18, 2024
Full Time
Title: Assistant Director of Technology Services Job Category: Classified Administrators and Managers Job Opening Date: April 17, 2024 Job Closing Date: May 07, 2024 Location: Saddleback College Work Location: Mission Viejo, CA Department: Technology Services Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Rate Type: Monthly Work Days: Monday - Friday Work Hours: 8:00 am - 5:00 pm Hours Per Week: 40 Percentage of Employment: 100% Months of Employment: 12 Salary: Starting at $126,072- $177,408 annually Required Documents: Resume and Cover Letter Job Description: Application materials must be received by 11:59 pm on 05/06/2024. Required Documents: Must attach Resume and Cover Letter to be considered for the position. NOTICE : Employment in this position is contingent upon funding by 100% SC Redevelopment Allocation. SUMMARY DESCRIPTION Under the direction of the College Director of Technology Services, or designee of the President, assist in managing the college technology department operations, and assigned large college-level projects of a comprehensive technology department that includes, audio-visual and broadcast systems, along with related programs and services provided by department; and by performing the Director's duties when absent or as assigned. To act as liaison on assigned College and District-level technology projects, including contributing to efforts relative to technology needs assessments, coordinating technology-related schedules with construction and technology schedules, providing supporting documentation; and participating in assigned District and College meetings for the planning, design, construction, implementation or remodeling of College facilities as assigned. To foster a culture of collaboration, mutual respect, innovation, and continuous improvement throughout the District; lead by example; actively participate in and support District-wide participatory governance components and activities and other collaborative processes; encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services. REPRESENTATIVE DUTIES The following duties are typical for this position. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. 1. Assist the Director of Technology Services in directing the College's technology projects and/or technology center, provide College-wide technology support services related to information and assistance for users, equipment service and repair, software implementation and related development, installation and repair; network support, internet access, academic/administrative systems; technology standards and specifications; campus software licensing and technology purchasing; and provide technology support for campus and community-wide events as they relate to projects. 2. Manage help desk operations, technology projects and serve as a central point of contact to complete end user requests in regards to problems or implementations at the desktop/workstation and networking level. Ensure all established departmental procedures are followed. Attend all technology and construction meetings and coordinate proper resources to ensure timely and correct responses to all Requests for Information (RFI) and Request for Proposal (RFP). Ensure all college standards are adhere to in all construction and technology projects. 3. Coordinate College-level user and project implementation related support with District IT for District-wide IT services, such as voice, video, servers and data systems; direct technical staff that maintain the campus telephone and voicemail system; network systems; manage user adds, moves, changes, and telephone assignments at the College level; maintain voicemail accounts; coordinate the purchase of IT-related equipment and systems, such as complex networking systems, data systems, desktops, college servers, SAN, VDI, backup, business continuity, and audio/visual systems, and imaging systems as assigned by Director. 4. Assist in coordinating with District IT when developing specifications for building infrastructure for voice, video network and data systems; assist in writing bid specifications and coordinating with outside vendors for the purchase and installation of voice, video, network and data systems; assist in coordinating, monitoring and evaluating the work of external contractors, ensuring the timely completion of contractual requirements; and maintain complex Cisco and other vendor networking, voice, video and data systems after installation. 5. Work with the District Purchasing, Facilities planning, College Facilities, and other offices to develop bid documents for assigned College technology projects; and evaluate technology and broadcast systems and other equipment; and coordinate with College personnel to determine replacement needs of existing equipment. 6. Assist in coordinating with College and contract personnel when identifying needs to ensure that the most up-to-date technology is used; represent College's technological point of view and position at assigned District and College meetings; 7. Train, supervise and evaluate the performance of assigned technical and support personnel; delegate and review assignments and projects; evaluate work products and results; establish and monitor timelines and prioritize work. 8. Attend, collaborate and contribute, as assigned, in meetings with vendors, contractors, administrators, faculty and staff; coordinate and supervise the updating and implementation of College-level improvement projects with vendors, consultants, staff and faculty as directed; and coordinate with District Services on various services for District managed projects. 9. Attend assigned meetings of College and District-wide committees, which may include contributing to the review of the policies and practices for providing technology services; provide College perspective relative to the parameters and criteria for project designs and College established standards; and assist in implementing design and technical standards and ensure these design and standards are adhere to. 10. Assist in setting priorities and developing work and staffing schedules to ensure the timely and efficient operation and maintenance of College technology services and broadcast systems; assist in the implementation of the technology master plan. 11. Assist in developing, preparing and administering project plans, definitions and scope, budgets and schedules for College and District level projects including: charts, GANTT charts, status reports, purchase orders, change orders, and payment applications; review and negotiate claims; and assist in preparing agenda items for submittal to Purchasing Department for review and for Board approval as needed. 12. Act as the College's technology representative, as assigned, in the administration of assigned construction and technology contracts including monitoring and evaluating the work of contractors to ensure accurate payment and timely completion of contractual requirements. 13. Maintain an effective and cooperative working relationship with all College and District Services personnel, including administration, faculty and classified personnel; provide College administrators and other District personnel with regular updates on projects and activities as requested; interact directly with College administrators with policy-level responsibility as assigned by Director. 14. Assist in planning, organizing, implementing, managing and evaluating audiovisual services provided to the College; assist in designing technical and specialized audiovisual systems in response to faculty, student and staff requirements; assist in identifying, evaluating and recommending emerging media equipment, systems, programs, applications, technologies, methodologies and uses. 15. Assist in evaluating emerging and innovative technologies and making proposals regarding their strategic use in serving the needs of students, faculty and staff; ensure innovative technologies assist the college to promote student success; represent the College, as assigned, at District Information Technology meetings; and promote the College's position related to information technology. 16. Maintain a liaison relationship with the student and faculty user community; assist in developing and implementing opportunities for students and staff to learn to use information technology systems and programs; assist in promoting new systems and services to these user communities. 17. Provide status reports of active assigned work to the Director of Technology Services as required. Provide College administrators and other District personnel with regular updates on assigned projects and activities as requested or directed. 18. Coordinate technology purchases and implementations in the College's various learning centers, libraries, such as writing and math labs; evaluate and maintain library information databases, and maintain a variety of tracking systems such as SARS Trak, and photocopier systems as needed. 19. Assist in developing and administering budgets for assigned projects; assist in forecasting future budgets requirements for technology systems, staffing, and facilities infrastructure; and assist in approving technology purchases. Ensure Fixtures, Furniture, and Equipment (FF&E) funds are budget properly to fund all technology in new construction or renovations. 20. Coordinate with outside vendors for the purchase, installation and maintenance of complex voice, video and data systems if not coordinated by District IT personnel. 21. Coordinate the complete documentation of all technical systems including configuration and change control. 22. Maintain an effective inventory system of all hardware, software, and service maintenance agreements (SMAs) 23. Assist in providing appropriate technical solutions for designing and installing both radio and television broadcast systems as needed or assigned. 24. Assist in recommending new broadcast and other equipment for purchase to meet good engineering practices and provide project support representing broadcast and other system design during integration. 25. Assist in diagnosing, repairing or facilitating the repair of component level broadcast-related equipment. 26. Perform related duties as assigned. QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Applicable security mandates, rules, and regulations. Capital construction concepts as how they relate to technology implementations. Complex Cisco networking systems and operations including wireless. Desktop refresh, application delivery, and imaging processes. Design experience for digital and analog video and audio signals. District and College policies, procedures, organization, operations, objectives and Community College mission, functions, and participatory governance. Documentation standards and procedures, including public contract administration. Electronic access and related systems. Electronic industry building standards and regulations for voice, video and data installations, as well as, operation principles of voice, video and data systems. Familiarity with automated broadcast control systems, as well as, integration of a wide variety of audio and video broadcast equipment. Federal Communication Commission (FCC) rules and regulations. Modern information technology capabilities and trends. Operation of computers, peripherals, other office equipment and software programs, including database management, spreadsheet, word processing and specialized software. Oral and written communication skills, including public presentation techniques, correct English composition, grammar, spelling and vocabulary. Principles, practices, procedures and operating techniques for distance learning systems, management, supervision, training, project and inventory management and record keeping. Principles of computer/audio/visual systems design and maintenance, data, database, data structure, imaging systems, software development, network design, and server systems design and maintenance. Radio transmitters, microwave links, and satellite systems. Security camera and related systems. State, local and federal laws, regulations, codes and requirements, and District policies affecting the installation, use and maintenance of information technology and related media. Ability to: Analyze problems, complex situations or complex system problems accurately, identify alternative solutions, project consequences of proposed actions, adopt an effective course of action and implement recommendations. Apply and explain applicable District policies and federal, State, and local laws, codes and regulations. Assist in developing, implementing, directing and evaluating information technology services, activities and programs. Assure compliance with legal requirements and District policies, and college processes and procedures. Collect, compile and analyze data. Develop and manage assigned budgets. Encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services. Establish and maintain cooperative and effective working relationships with those contacted in the course of work. Evaluate emerging technologies and assist in making recommendations relating to their use within the College that aid in the achievement of the College's goals and objectives. Lead and facilitate group meetings effectively. Maintain current knowledge of technological advances in the field. Participate with the District in the design, procurement and installation of approved technology projects. Plan, organize and direct the work of consultants and contractors; including working with construction contractors, construction superintendents, construction managers, project owners, and understand construction schematics, diagrams, and drawings, and monitor for assurance of conformance to contract requirements. Relate and communicate clearly, concisely and effectively, both orally and in writing, with diverse constituencies including those of varied academic, cultural and socio-economic background using tact, diplomacy and courtesy within and outside of the District. Represent the College as assigned at meetings with others, regarding technology and provide information and direction to others with varying levels of information technology knowledge. Run an effective and efficient technical help desk operation. Train, supervise, motivate, and evaluate the performance of assigned personnel. Understand and effectively and collaboratively work in a complicated multi-college environment, as well as within a system of community college districts. Use independent judgment, interpersonal skills including tact, patience, motivation, and diplomacy, to work effectively to achieve departmental excellence, common goals and objectives. EDUCATION AND EXPERIENCE GUIDELINES Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: A Bachelor's degree from an accredited college or university with major course work in engineering, computer information systems, educational technology, business administration, or closely-related field. Experience: At least three years of increasingly responsible work experience that demonstrates the ability to assist in directing a broad college-wide information technology program and projects, including network systems, server upgrades and replacement implementations, system upgrades, multimedia services, and at least one year of experience in directly supervising full-time technical personnel. Preferred: Recent evidence of continuing education in areas of information technology, engineering, business management, project management, or related area. At least three years of network management experience, and one year of large software implementation experience. Work experience managing a diverse workforce in an educational environment with participatory governance structures. Teaching experience in higher education is also desirable. Licenses, Certificates, and/or Other Requirements: A valid California driver's license. WORK ENVIRONMENT AND PHYSICAL DEMANDS The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work Environment: Duties are performed primarily in an office environment at a desk or computer work station. Incumbents are subject to frequent contact in person and on the telephone with administrative, management, supervisory, academic and classified staff. Work requires travel to other offices or locations to attend conferences, meetings or conduct work. Physical Demands: Typically must sit and stand for long periods; use hands and fingers to operate a computer keyboard; remember key information and concentrate for prolonged periods; see to read all printed materials, including fine print, diagrams, schematics, computer screen and electronic displays; hear and understand voices to conduct face-to-face and telephone conversations; speak in an understandable voice with sufficient volume to be heard within a normal conversational distance, on the telephone, and when addressing groups; transport self to places necessary to perform job duties, such as meeting locations; visit and inspect technology installation sites; and move and/or carry objects weighing up to a maximum of 25 pounds. SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS DISABILITY ACCOMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu. ATTENDANCE REQUIREMENT: Report to work on a regular and consistent basis, as scheduled, to assigned job. CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO): The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important: You must complete your application for a posting by 11:59 p.m. , Pacific Standard Time, by the deadline, along with any required documents , in order to be considered for the position. Applicants must complete all fields/sections on the application. Do not type "See Resume" or leave any fields blank. Applicants must enter their work experience, education, etc. on the District application. Applications reflecting "See Resume" will be considered incomplete and will not be considered for recruitment.
Care Manager (Transitional Care Services) (Whole Child Model) CalOptima CalOptima Health is seeking a highly motivated an experienced Care Manager (Transitional Care Services) (Whole Child Model) to join our team. The Care Manager for Transitional Care Services (TCS) Whole Child Model (WCM) will facilitate communication and coordination among all participants of the health care team and the member to ensure the services provided promote quality and cost-effective outcomes for pediatric and young adult members who have recently discharged from the hospital or emergency department (ED). The incumbent will be responsible for providing intensive case management, which includes assessment, planning, implementation, coordination, monitoring and evaluation of the member's needs. Position Information: Department: Case Management Salary Grade: K - $70,000 - $114,268 ($33.65 - $54.9365) Work Arrangement: Full Telework **This position is eligible for telework in California.** Duties & Responsibilities: 85% - Care Management Assesses member needs using a standardized health needs assessment or health risk assessment with member or member's representative. Performs post-discharge assessment to identify member's post-hospital or post-ED discharge needs including but not limited to: Member's physical, functional, social and psychological status Member's cultural and linguistic needs Caregiver resources and available benefits Follow-up provider care and ensuring scheduled appointments. Durable medical equipment and supplies. Community resources. Collaboration with the member's Medical Therapy Program and Regional Center Service Coordinator if appropriate. Develops and implements a member's specific care plan which includes prioritized SMART goals. Care plan will be continuously reviewed, modified and updated to reflect the member's needs. Schedules weekly follow-ups with member or member's representative to assess progress towards goals and identifies barriers to meeting goals. Provides regular outreach to assigned members along with assigned members from a worklist and evaluates quality of service given to members according to department contact standards. Coordinates care and services with members, members' family members/representatives and other providers, as appropriate, including Community Supports and LTSS. Conducts face-to-face meetings at settings outside of CalOptima Health's locations such as in hospitals, skilled nursing facilities, long-term acute care hospitals, recuperative care and in member's home settings with members, members' family members/representatives and other providers, as appropriate. Communicates with member's physicians, specialists, community agencies and vendors to ensure coordination of services. Facilitates referrals to behavioral health/substance use disorder services and identifies and makes referrals to Long-Term Support Services (LTSS) department, Community Supports and community resources. Facilitates and participates in Interdisciplinary Care Team meetings as applicable. Collaborates with interdepartmental staff in case resolution as needed. Identifies cases needing manager, director or medical director review or input, routes accordingly and closes cases according to procedures and guidelines in a timely manner. Prepares and maintains appropriate documentation of patient care and progress within the documentation platform or care plan as appropriate. Advocates in the member's best interest for necessary funding, treatment alternatives, timelines and coordination of care and frequent evaluations of progress and goals. 10% - Administrative Support Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Follows CalOptima Health's protocol for documenting all case interventions. Ensures reporting of productivity metrics to supervisor. 5% - Completes other projects and duties as assigned. Minimum Qualifications: Bachelor's degree in social work, psychology, gerontology, public health or related field required. 5 years of clinical experience and/or managed care experience required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Valid driver's license and vehicle or other approved means of transportation, an acceptable driving record and current auto insurance will be required for work away from the primary office 20% of the time or more. Preferred Qualifications: Licensed Vocational Nurse, Registered Nurse or master's degree in social work, gerontology, public health or related field. 2 Years of pediatric experience. Certified Case Manager (CCM) certificate. Bilingual in English and one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Spanish, Vietnamese). Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is April 24, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/care-manager-transitional-care-services-whole-child-model-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-dc454f01e49e3147966b60a0ce11df1c
Apr 12, 2024
Care Manager (Transitional Care Services) (Whole Child Model) CalOptima CalOptima Health is seeking a highly motivated an experienced Care Manager (Transitional Care Services) (Whole Child Model) to join our team. The Care Manager for Transitional Care Services (TCS) Whole Child Model (WCM) will facilitate communication and coordination among all participants of the health care team and the member to ensure the services provided promote quality and cost-effective outcomes for pediatric and young adult members who have recently discharged from the hospital or emergency department (ED). The incumbent will be responsible for providing intensive case management, which includes assessment, planning, implementation, coordination, monitoring and evaluation of the member's needs. Position Information: Department: Case Management Salary Grade: K - $70,000 - $114,268 ($33.65 - $54.9365) Work Arrangement: Full Telework **This position is eligible for telework in California.** Duties & Responsibilities: 85% - Care Management Assesses member needs using a standardized health needs assessment or health risk assessment with member or member's representative. Performs post-discharge assessment to identify member's post-hospital or post-ED discharge needs including but not limited to: Member's physical, functional, social and psychological status Member's cultural and linguistic needs Caregiver resources and available benefits Follow-up provider care and ensuring scheduled appointments. Durable medical equipment and supplies. Community resources. Collaboration with the member's Medical Therapy Program and Regional Center Service Coordinator if appropriate. Develops and implements a member's specific care plan which includes prioritized SMART goals. Care plan will be continuously reviewed, modified and updated to reflect the member's needs. Schedules weekly follow-ups with member or member's representative to assess progress towards goals and identifies barriers to meeting goals. Provides regular outreach to assigned members along with assigned members from a worklist and evaluates quality of service given to members according to department contact standards. Coordinates care and services with members, members' family members/representatives and other providers, as appropriate, including Community Supports and LTSS. Conducts face-to-face meetings at settings outside of CalOptima Health's locations such as in hospitals, skilled nursing facilities, long-term acute care hospitals, recuperative care and in member's home settings with members, members' family members/representatives and other providers, as appropriate. Communicates with member's physicians, specialists, community agencies and vendors to ensure coordination of services. Facilitates referrals to behavioral health/substance use disorder services and identifies and makes referrals to Long-Term Support Services (LTSS) department, Community Supports and community resources. Facilitates and participates in Interdisciplinary Care Team meetings as applicable. Collaborates with interdepartmental staff in case resolution as needed. Identifies cases needing manager, director or medical director review or input, routes accordingly and closes cases according to procedures and guidelines in a timely manner. Prepares and maintains appropriate documentation of patient care and progress within the documentation platform or care plan as appropriate. Advocates in the member's best interest for necessary funding, treatment alternatives, timelines and coordination of care and frequent evaluations of progress and goals. 10% - Administrative Support Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Follows CalOptima Health's protocol for documenting all case interventions. Ensures reporting of productivity metrics to supervisor. 5% - Completes other projects and duties as assigned. Minimum Qualifications: Bachelor's degree in social work, psychology, gerontology, public health or related field required. 5 years of clinical experience and/or managed care experience required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Valid driver's license and vehicle or other approved means of transportation, an acceptable driving record and current auto insurance will be required for work away from the primary office 20% of the time or more. Preferred Qualifications: Licensed Vocational Nurse, Registered Nurse or master's degree in social work, gerontology, public health or related field. 2 Years of pediatric experience. Certified Case Manager (CCM) certificate. Bilingual in English and one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Spanish, Vietnamese). Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is April 24, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/care-manager-transitional-care-services-whole-child-model-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-dc454f01e49e3147966b60a0ce11df1c
CITY OF OAKLAND, CA
Oakland, California, United States
The Position The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees. Why join the City of Oakland Police Department? Take a step into law enforcement and make a difference in our community by becoming a part of the Oakland Police Department! The City of Oakland is currently recruiting to fill nine (9) Police Services Technician II vacancies within the Oakland Police Department (OPD). The current vacancies are assigned to the Patrol Division and subject to working all shifts, including graveyard and weekends to support a 24-hours/7-days per week operation in an emergency response environment. The Police Services Technician II is a civilian classification that provides technical and clerical assistance to Police Officers and community services throughout the City of Oakland for critical work functions in support of reducing crime. The ideal candidate has strong problem solving and communication skills, is able to handle difficult and/or stressful situations, and is confident working with the public. This person has an optimistic attitude, works collaboratively and thrives in a team setting. We are looking for someone who is: Detail Oriented: You have the ability to maintain a variety of record keeping systems, learn police radio procedures, and read and follow maps. A Clear Communicator: You effectively convey information both verbally and in writing, fostering clear and concise communication. An Enthusiastic Team Player: You are able to work effectively in a team or group setting, and with a culturally diverse community. Composed: You work well under pressure and are capable of performing in a high stress environment while maintaining your professionalism. Analytica l: You are able to gather and compile facts and data, and apply and interpret Police Department policies and procedures. What you will typically be responsible for: Answering questions and respond to complaints, service requests or referrals from the public, other agencies, or City departments. Working with the public both in person and via phone and communicating during stressful or unfavorable situations. Ensuring departmental rules and local, state, and federal laws are being followed. Arranging for and/or making crime prevention presentations to neighborhood and community organizations. Patrolling assigned area and operating a two-way radio. Processing licenses, permits and applications and collecting fees. A few reasons you might love this job: You will have the ability to serve your community and effect positive change. You will be making Oakland a safer place to work and live. You will work effectively in a highly structured, rank organized environment. You will have the opportunity to work on a wide range of tasks which makes the job exciting and increases the chance to learn something new. A few challenges you might face in this job: You will respond to complaints from community members who may be disgruntled. You may have a lack of staff and resources that can make the job more difficult. The department may face budgetary constraints that may affect your ability to perform your job. Competencies Required: Decision Making: Choosing optimal courses of action in a timely manner Fact Finding: Obtaining facts and data pertaining to an issue or question Reading Comprehension: Understanding and using written information Environmental Exposure Tolerance: Performing under physically demanding conditions Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards Using Technology: Working with electronic hardware and software applications Adaptability: Responding positively to change and modifying behavior as the situation requires Attention to Detail: Focusing on the details of work content, work steps, and final work products Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability Oral Communication: Engaging effectively in dialogue Professional Impact: Presenting self as a positive representative of the organization Teamwork: Collaborating with others to achieve shared goals Read the complete job description by clicking this Police Services Technician II The eligibility list established from this recruitment may be used to fill other vacancies that occur within the City including full-time and permanent part-time positions, if applicable. *Click on the link below to see a video on what it's like to work for the City of Oakland! Working for the City of Oakland Minimum Requirements for Application This is a public contact position. The City highly encourages all bilingual candidates to apply! Some positions may require bilingual skills in Spanish, Cantonese, or Mandarin. Under the authority of Civil Service Rules Section 5.03, if a position requires bilingual language skills, only those candidates who have indicated they are bilingual in the required language(s) will be referred. Bilingual candidates will be required to successfully pass a language proficiency test if selected for hire. Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable. Education: Equivalent to the completion of the twelfth grade. Experience: Two years of full-time work experience involving public contact related work, or one year of work as a Police Services Technician I. License or Certificate: Possession of a valid California Driver's License which must be maintained throughout employment with the City. Other Requirements: Must be eighteen (18) years of age or older. Must pass a background investigation. Must pass the Police Services Technician (PST) course as a condition of continued employment. Must pass a six (6) hour Department of Justice training course regulating access to Law enforcement data systems. Required to wear a uniform on duty. Desirable Qualifications: Previous customer service experience. Supplemental Information The Recruitment Process: The City of Oakland works with a Civil Service system. Applicants apply online, and HR staff reviews their experience, education, and training listed on the application against the “minimum qualifications” listed for each position. Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge, skills, and abilities in job-related areas. Candidates who do not demonstrate that they meet the minimum qualification requirements will have an opportunity to request a final review. Candidates must request a final review within 5 business days of being notified that they did not meet the minimum qualifications. In the final review, candidates may clarify information already provided on their application. No additional work history, education, or certifications will be accepted. Any decisions made during this review process will be final. For some recruitments, more than one type of assessment may be used. Depending on the number of candidates who pass the first assessment (multiple-choice test, structured interview, writing exercise, performance exam) you may be asked to complete a secondary assessment before the recruitment is finalized. If a secondary assessment is scheduled, you will be notified by email with specific details. If a secondary assessment is not scheduled, department hiring interviews will occur during this time frame. Candidates who pass each stage in the process will be placed on an eligible list. Some candidates may receive extra points, for example, if you are a Veteran with an honorable discharge, or if you are a current City of Oakland resident. If you’re applying to a “restricted” posting and you are eligible as a current City employee, you may also receive additional points for your City service. Extra points are only applied to passing scores, so if you do not pass every element of the testing process, you cannot use extra points to pass. The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract. What’s in it for you? 15 paid holidays Vacation: 2 weeks per year minimum with the ability to accrue more depending on public sector years of service Retirement: CalPERS (California Public Employees’ Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security Health: The City of Oakland pays the full cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care, and other HMO and PPO plans Dental: Delta Dental full premium for employees and eligible dependents Vision: VSP full premium for employees and eligible dependents Sick leave: Employees accrue 12 days per year Deferred Compensation: 457(b) pre-tax plan and an after-tax ROTH 401(k)plan Other benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Tuition Reimbursement, Life Insurance up to $200k & Employee Training. Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list. Disaster Service Workers All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency. How to Apply Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at: http://agency.governmentjobs.com/oaklandca/default.cfm. If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.). Our online application system is provided by GovernmentJobs. If you have problems while applying online, please contact GovernmentJobs Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. For recruitment-specific questions, please contact Alyssa Carnagey, Assistant HR Analyst, at ACarnagey@oaklandca.gov . The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions. Benefits may include*: • CalPERS Medical • Dental • Vision • Medical Waiver Plan - Cash-In-Lieu • Flexible Spending Accounts • Commuter Benefits • Group & Supplemental Life Insurance • Employee Assistance Program (EAP) • Guaranteed Ride Home (GRH) • Pension Benefits • Deferred Compensation * Specific benefits may vary depending on the assignedspecific bargaining unit. Information regarding most benefits can be reviewed here: Employee Benefits Information Current MOUs may be reviewed here: City of Oakland Labor Agreements Closing Date/Time: 4/25/2024 11:59 PM Pacific
Apr 05, 2024
Full Time
The Position The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees. Why join the City of Oakland Police Department? Take a step into law enforcement and make a difference in our community by becoming a part of the Oakland Police Department! The City of Oakland is currently recruiting to fill nine (9) Police Services Technician II vacancies within the Oakland Police Department (OPD). The current vacancies are assigned to the Patrol Division and subject to working all shifts, including graveyard and weekends to support a 24-hours/7-days per week operation in an emergency response environment. The Police Services Technician II is a civilian classification that provides technical and clerical assistance to Police Officers and community services throughout the City of Oakland for critical work functions in support of reducing crime. The ideal candidate has strong problem solving and communication skills, is able to handle difficult and/or stressful situations, and is confident working with the public. This person has an optimistic attitude, works collaboratively and thrives in a team setting. We are looking for someone who is: Detail Oriented: You have the ability to maintain a variety of record keeping systems, learn police radio procedures, and read and follow maps. A Clear Communicator: You effectively convey information both verbally and in writing, fostering clear and concise communication. An Enthusiastic Team Player: You are able to work effectively in a team or group setting, and with a culturally diverse community. Composed: You work well under pressure and are capable of performing in a high stress environment while maintaining your professionalism. Analytica l: You are able to gather and compile facts and data, and apply and interpret Police Department policies and procedures. What you will typically be responsible for: Answering questions and respond to complaints, service requests or referrals from the public, other agencies, or City departments. Working with the public both in person and via phone and communicating during stressful or unfavorable situations. Ensuring departmental rules and local, state, and federal laws are being followed. Arranging for and/or making crime prevention presentations to neighborhood and community organizations. Patrolling assigned area and operating a two-way radio. Processing licenses, permits and applications and collecting fees. A few reasons you might love this job: You will have the ability to serve your community and effect positive change. You will be making Oakland a safer place to work and live. You will work effectively in a highly structured, rank organized environment. You will have the opportunity to work on a wide range of tasks which makes the job exciting and increases the chance to learn something new. A few challenges you might face in this job: You will respond to complaints from community members who may be disgruntled. You may have a lack of staff and resources that can make the job more difficult. The department may face budgetary constraints that may affect your ability to perform your job. Competencies Required: Decision Making: Choosing optimal courses of action in a timely manner Fact Finding: Obtaining facts and data pertaining to an issue or question Reading Comprehension: Understanding and using written information Environmental Exposure Tolerance: Performing under physically demanding conditions Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards Using Technology: Working with electronic hardware and software applications Adaptability: Responding positively to change and modifying behavior as the situation requires Attention to Detail: Focusing on the details of work content, work steps, and final work products Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability Oral Communication: Engaging effectively in dialogue Professional Impact: Presenting self as a positive representative of the organization Teamwork: Collaborating with others to achieve shared goals Read the complete job description by clicking this Police Services Technician II The eligibility list established from this recruitment may be used to fill other vacancies that occur within the City including full-time and permanent part-time positions, if applicable. *Click on the link below to see a video on what it's like to work for the City of Oakland! Working for the City of Oakland Minimum Requirements for Application This is a public contact position. The City highly encourages all bilingual candidates to apply! Some positions may require bilingual skills in Spanish, Cantonese, or Mandarin. Under the authority of Civil Service Rules Section 5.03, if a position requires bilingual language skills, only those candidates who have indicated they are bilingual in the required language(s) will be referred. Bilingual candidates will be required to successfully pass a language proficiency test if selected for hire. Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable. Education: Equivalent to the completion of the twelfth grade. Experience: Two years of full-time work experience involving public contact related work, or one year of work as a Police Services Technician I. License or Certificate: Possession of a valid California Driver's License which must be maintained throughout employment with the City. Other Requirements: Must be eighteen (18) years of age or older. Must pass a background investigation. Must pass the Police Services Technician (PST) course as a condition of continued employment. Must pass a six (6) hour Department of Justice training course regulating access to Law enforcement data systems. Required to wear a uniform on duty. Desirable Qualifications: Previous customer service experience. Supplemental Information The Recruitment Process: The City of Oakland works with a Civil Service system. Applicants apply online, and HR staff reviews their experience, education, and training listed on the application against the “minimum qualifications” listed for each position. Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge, skills, and abilities in job-related areas. Candidates who do not demonstrate that they meet the minimum qualification requirements will have an opportunity to request a final review. Candidates must request a final review within 5 business days of being notified that they did not meet the minimum qualifications. In the final review, candidates may clarify information already provided on their application. No additional work history, education, or certifications will be accepted. Any decisions made during this review process will be final. For some recruitments, more than one type of assessment may be used. Depending on the number of candidates who pass the first assessment (multiple-choice test, structured interview, writing exercise, performance exam) you may be asked to complete a secondary assessment before the recruitment is finalized. If a secondary assessment is scheduled, you will be notified by email with specific details. If a secondary assessment is not scheduled, department hiring interviews will occur during this time frame. Candidates who pass each stage in the process will be placed on an eligible list. Some candidates may receive extra points, for example, if you are a Veteran with an honorable discharge, or if you are a current City of Oakland resident. If you’re applying to a “restricted” posting and you are eligible as a current City employee, you may also receive additional points for your City service. Extra points are only applied to passing scores, so if you do not pass every element of the testing process, you cannot use extra points to pass. The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract. What’s in it for you? 15 paid holidays Vacation: 2 weeks per year minimum with the ability to accrue more depending on public sector years of service Retirement: CalPERS (California Public Employees’ Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security Health: The City of Oakland pays the full cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care, and other HMO and PPO plans Dental: Delta Dental full premium for employees and eligible dependents Vision: VSP full premium for employees and eligible dependents Sick leave: Employees accrue 12 days per year Deferred Compensation: 457(b) pre-tax plan and an after-tax ROTH 401(k)plan Other benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Tuition Reimbursement, Life Insurance up to $200k & Employee Training. Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list. Disaster Service Workers All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency. How to Apply Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at: http://agency.governmentjobs.com/oaklandca/default.cfm. If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.). Our online application system is provided by GovernmentJobs. If you have problems while applying online, please contact GovernmentJobs Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. For recruitment-specific questions, please contact Alyssa Carnagey, Assistant HR Analyst, at ACarnagey@oaklandca.gov . The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions. Benefits may include*: • CalPERS Medical • Dental • Vision • Medical Waiver Plan - Cash-In-Lieu • Flexible Spending Accounts • Commuter Benefits • Group & Supplemental Life Insurance • Employee Assistance Program (EAP) • Guaranteed Ride Home (GRH) • Pension Benefits • Deferred Compensation * Specific benefits may vary depending on the assignedspecific bargaining unit. Information regarding most benefits can be reviewed here: Employee Benefits Information Current MOUs may be reviewed here: City of Oakland Labor Agreements Closing Date/Time: 4/25/2024 11:59 PM Pacific
City of Tacoma, WA
Tacoma, Washington, United States
Position Description Tacoma Water i s seeking a Customer and Financial Services Manager to join our team. This position is a senior leader in Tacoma Water reporting directly to the Water Superintendent and serving alongside the Deputy Superintendent and four other Water division managers to guide utility operations and strategic direction. This position helps lead the direction of the utility including development and management of strategy, budget, and goals. They manage the Customer Experience and Financial Stewardship teams . The Customer Experience team is responsible for supporting new and existing Tacoma Water customers including development in our service area, facilitating services received, education, and conservation activities. The Financial Stewardship team supports budget development and decision-making support, financial reporting and analysis, internal audit, long range financial planning and debt management, rates, fees and charges, and special contracts. The ideal candidate has strong written and verbal communication skills, works openly in a collaborative environment, thinks strategically, and effectively balances organizational and section needs. The selected candidate must successfully develop relationships across the organization, building trust, and fostering a team-based approach in their work. We are looking for someone with customer focus, proven leadership skills, experience managing in a unionized environment, and the ability to manage a diverse workforce across a wide range of technical areas. RESPONSIBILITIES INCLUDE: Work collaboratively with the Tacoma Water Senior Leadership Team to set direction and align the work of the Customer and Financial Services Section with Tacoma Water and TPU initiatives and priorities Develop and manage the budget, strategy, goals, and performance of the Customer and Financial Services Section Provide support and leadership for the Customer and Financial Services leadership team including core conversations and coaching/mentoring as they work to lead their teams and work units Provides interpretation and policy guidance related to water utility and development regulations, economic development, conservation and cross connection regulations, fees and charges, financial management and accounting This position has primary fiduciary responsibility for initial and ongoing disclosure related to Tacoma Water's debt portfolio, rate and charge development, and the formulation of the enterprise budget authorization Serve as a representative internally and externally to a variety of boards, agencies, and policy-makers Qualifications Minimum Education* Bachelor's Degree Minimum Experience* 7 years progressively responsible analytical, financial and/or programmatic coordination/ management work including 2 years prior as supervisor or manager. *Equivalency: 1 year of experience = 1 year of education Desired Experience Understanding of utility industry and business operations, preferably water Licensing, Certifications and Other Requirements Washington State Driver's License Selection Process & Supplemental Information This recruitment is being managed by Joanna Hambrick; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn ! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Tacoma Water Tacoma Water has a proud tradition of operating and maintaining one of the country's oldest municipally owned water systems. We provide high-quality water at very competitive prices. We provide direct service to more than 305,000 people throughout Pierce and King counties. Our mission is to deliver clean, reliable services essential to quality of life. If you share our values of Safety, Belonging, Customer focus, Integrity, and Respect, we are looking for you! Apply Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Applications will be reviewed as they are received for interview consideration. Reference checks will be conducted on final candidates and appointment is subject to passing a background check. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 4/30/2024 5:00 PM Pacific
Apr 17, 2024
Full Time
Position Description Tacoma Water i s seeking a Customer and Financial Services Manager to join our team. This position is a senior leader in Tacoma Water reporting directly to the Water Superintendent and serving alongside the Deputy Superintendent and four other Water division managers to guide utility operations and strategic direction. This position helps lead the direction of the utility including development and management of strategy, budget, and goals. They manage the Customer Experience and Financial Stewardship teams . The Customer Experience team is responsible for supporting new and existing Tacoma Water customers including development in our service area, facilitating services received, education, and conservation activities. The Financial Stewardship team supports budget development and decision-making support, financial reporting and analysis, internal audit, long range financial planning and debt management, rates, fees and charges, and special contracts. The ideal candidate has strong written and verbal communication skills, works openly in a collaborative environment, thinks strategically, and effectively balances organizational and section needs. The selected candidate must successfully develop relationships across the organization, building trust, and fostering a team-based approach in their work. We are looking for someone with customer focus, proven leadership skills, experience managing in a unionized environment, and the ability to manage a diverse workforce across a wide range of technical areas. RESPONSIBILITIES INCLUDE: Work collaboratively with the Tacoma Water Senior Leadership Team to set direction and align the work of the Customer and Financial Services Section with Tacoma Water and TPU initiatives and priorities Develop and manage the budget, strategy, goals, and performance of the Customer and Financial Services Section Provide support and leadership for the Customer and Financial Services leadership team including core conversations and coaching/mentoring as they work to lead their teams and work units Provides interpretation and policy guidance related to water utility and development regulations, economic development, conservation and cross connection regulations, fees and charges, financial management and accounting This position has primary fiduciary responsibility for initial and ongoing disclosure related to Tacoma Water's debt portfolio, rate and charge development, and the formulation of the enterprise budget authorization Serve as a representative internally and externally to a variety of boards, agencies, and policy-makers Qualifications Minimum Education* Bachelor's Degree Minimum Experience* 7 years progressively responsible analytical, financial and/or programmatic coordination/ management work including 2 years prior as supervisor or manager. *Equivalency: 1 year of experience = 1 year of education Desired Experience Understanding of utility industry and business operations, preferably water Licensing, Certifications and Other Requirements Washington State Driver's License Selection Process & Supplemental Information This recruitment is being managed by Joanna Hambrick; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn ! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Tacoma Water Tacoma Water has a proud tradition of operating and maintaining one of the country's oldest municipally owned water systems. We provide high-quality water at very competitive prices. We provide direct service to more than 305,000 people throughout Pierce and King counties. Our mission is to deliver clean, reliable services essential to quality of life. If you share our values of Safety, Belonging, Customer focus, Integrity, and Respect, we are looking for you! Apply Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Applications will be reviewed as they are received for interview consideration. Reference checks will be conducted on final candidates and appointment is subject to passing a background check. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 4/30/2024 5:00 PM Pacific
Sonoma County, CA
Santa Rosa, California, United States
Position Information Join the Sonoma County Department of Health Services as a Health Services Systems Software Analyst, multiple positions are available! Starting salary up to $71.25/hour ($148,707/annually) and a competitive total compensation package!* About the Position The Health Services Systems Software Analyst (SSA) is within the Department of Health Services Information Technology unit and will provide software support to Program Managers within the department's divisions of Public Health, Behavioral Health, and Administration. The SSA will also be responsible for: Designing schema for relational databases using principles and best practices in Management Information Systems (MIS), including setting up databases on the network, and recommending appropriate security profiles for system users Performing administrative tasks for relational databases, including developing access strategy, recommending storage structure, testing for system vulnerabilities, and implementing security protocols Developing extracts and reports from database systems and creating database queries Supporting users of Electronic Health Record (EHR) systems and other systems used within the department by identifying best use to support business needs, creating business requirements, functional specifications, design documents, and analyzing user-reported issues The ideal candidate will possess: Proven experience in Enterprise application support, business analysis, project management, technical support, and customer service. Working knowledge of database systems including Microsoft SQL Server or similar databases, Visual Studio or other Integrated Development Environments (IDEs), reporting tools, and EHR systems Understanding of the latest trends in security issues affecting relational database systems in general, and Microsoft SQL Server in particular The ability to effectively communicate technical solutions to all levels of personnel The Department of Health Services (DHS) DHS is one of the County's largest and most complex departments. DHS consists of the Administration, Behavioral Health, Public Health, and Homelessness Services Divisions and is driven by its mission to promote, protect, and ensure access to services that support the health, recovery, and well-being of all in Sonoma County. These ideas are the basis for how DHS operates and delivers services: Excellence - Strive to create a culture of learning, innovation, and data-driven practices to guide internal operations, improve performance, and build staff expertise Collaboration - Engage and work collaboratively with partners, communities, and staff to maximize its impact across the County Equity - Work to reduce disparities and ensure fairness, compassion, and social justice For more information regarding the department, its programs, services, and partnerships, visit the DHS website . What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service Title for this position is Systems Software Analyst. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education: Any combination of education and training which would provide the opportunity to acquire the knowledge and abilities listed. Normally, graduation from a four year college or university with major coursework in computer science, information systems, or a closely related field would provide this opportunity. Experience: Any combination of training and experience which would provide an opportunity to acquire the knowledge and abilities listed. Normally, three years of technical professional experience involving systems analysis, programming, systems engineering, or similar field in a multi-platform information systems environment including experience installing and maintaining systems software and working with database structures. Additional, highly relevant professional level experience may be substituted for the required education. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Considerable knowledge and understanding of: operating systems and software products; database principles and design; data collection and classification procedures; database and systems problem identification, tracking, resolution, and vendor support; structured coding and analysis; application development products; specific programming techniques and languages; mainframe, mid-size, and client-server network systems capabilities and operations; methods and techniques of troubleshooting hardware, software and inter-connectivity problems; principles of data security; methods and techniques of providing support to staff and end users. Working knowledge and understanding of: local and wide area network design, management, and operation; the inter-relationship of mainframe, PC, LAN, Network and telecommunications systems including hardware components, software applications, operating systems, and documentation; principles, methods, and techniques of systems analysis. Ability to: plan, design, upgrade, install, and tune systems software; create systems specifications; provide technical support related to systems software; write and modify instructions, procedures, manuals, documentation; analyze systems problems, develop effective solutions, and prepare cost estimates; work cooperatively and effectively with staff, customers, and vendors; perform a variety of tasks in a consistent and accurate manner; analyze and evaluate information, problems, and situations and develop an effective course of action; prepare clear, concise and accurate oral and written reports. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: BH HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 5/6/2024 11:59 PM Pacific
Apr 23, 2024
Full Time
Position Information Join the Sonoma County Department of Health Services as a Health Services Systems Software Analyst, multiple positions are available! Starting salary up to $71.25/hour ($148,707/annually) and a competitive total compensation package!* About the Position The Health Services Systems Software Analyst (SSA) is within the Department of Health Services Information Technology unit and will provide software support to Program Managers within the department's divisions of Public Health, Behavioral Health, and Administration. The SSA will also be responsible for: Designing schema for relational databases using principles and best practices in Management Information Systems (MIS), including setting up databases on the network, and recommending appropriate security profiles for system users Performing administrative tasks for relational databases, including developing access strategy, recommending storage structure, testing for system vulnerabilities, and implementing security protocols Developing extracts and reports from database systems and creating database queries Supporting users of Electronic Health Record (EHR) systems and other systems used within the department by identifying best use to support business needs, creating business requirements, functional specifications, design documents, and analyzing user-reported issues The ideal candidate will possess: Proven experience in Enterprise application support, business analysis, project management, technical support, and customer service. Working knowledge of database systems including Microsoft SQL Server or similar databases, Visual Studio or other Integrated Development Environments (IDEs), reporting tools, and EHR systems Understanding of the latest trends in security issues affecting relational database systems in general, and Microsoft SQL Server in particular The ability to effectively communicate technical solutions to all levels of personnel The Department of Health Services (DHS) DHS is one of the County's largest and most complex departments. DHS consists of the Administration, Behavioral Health, Public Health, and Homelessness Services Divisions and is driven by its mission to promote, protect, and ensure access to services that support the health, recovery, and well-being of all in Sonoma County. These ideas are the basis for how DHS operates and delivers services: Excellence - Strive to create a culture of learning, innovation, and data-driven practices to guide internal operations, improve performance, and build staff expertise Collaboration - Engage and work collaboratively with partners, communities, and staff to maximize its impact across the County Equity - Work to reduce disparities and ensure fairness, compassion, and social justice For more information regarding the department, its programs, services, and partnerships, visit the DHS website . What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service Title for this position is Systems Software Analyst. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education: Any combination of education and training which would provide the opportunity to acquire the knowledge and abilities listed. Normally, graduation from a four year college or university with major coursework in computer science, information systems, or a closely related field would provide this opportunity. Experience: Any combination of training and experience which would provide an opportunity to acquire the knowledge and abilities listed. Normally, three years of technical professional experience involving systems analysis, programming, systems engineering, or similar field in a multi-platform information systems environment including experience installing and maintaining systems software and working with database structures. Additional, highly relevant professional level experience may be substituted for the required education. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Considerable knowledge and understanding of: operating systems and software products; database principles and design; data collection and classification procedures; database and systems problem identification, tracking, resolution, and vendor support; structured coding and analysis; application development products; specific programming techniques and languages; mainframe, mid-size, and client-server network systems capabilities and operations; methods and techniques of troubleshooting hardware, software and inter-connectivity problems; principles of data security; methods and techniques of providing support to staff and end users. Working knowledge and understanding of: local and wide area network design, management, and operation; the inter-relationship of mainframe, PC, LAN, Network and telecommunications systems including hardware components, software applications, operating systems, and documentation; principles, methods, and techniques of systems analysis. Ability to: plan, design, upgrade, install, and tune systems software; create systems specifications; provide technical support related to systems software; write and modify instructions, procedures, manuals, documentation; analyze systems problems, develop effective solutions, and prepare cost estimates; work cooperatively and effectively with staff, customers, and vendors; perform a variety of tasks in a consistent and accurate manner; analyze and evaluate information, problems, and situations and develop an effective course of action; prepare clear, concise and accurate oral and written reports. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: BH HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 5/6/2024 11:59 PM Pacific
CITY OF PLACENTIA, CA
Placentia, California, United States
Description THE CITY OF PLACENTIA IS NOW RECRUITING FOR THE POSITION OF ENVIRONMENTAL SERVICES COORDINATOR $63,213.60 - $78,014.08/Annually + EXCELLENT BENEFITS (4/10 Work Schedule; Monday - Thursday from 6:30 am - 4:30 pm) VIEW RECRUITMENT BROCHURE & BENEFITS INFORMATION JOIN OUR DYNAMIC PUBLIC WORKS TEAM! Are you passionate about making a positive impact on the environment and community? We are seeking a motivated and dedicated individual to join our Public Works Team in a key role focused on planning, organizing, and implementing the City's environmental services programs including the City’s upcoming SB 1383 Organic Waste Recycling Program. As a vital member of our team, you will contribute to the success of solid waste and recycling initiatives while providing crucial support to the Public Works Department. THE POSITION: Under general supervision, you will play a pivotal role in public outreach programs, ensuring regulatory compliance, and overseeing day-to-day management and implementation of specific projects including the City’s Solid Waste and Recycling Franchise Agreement. Collaboration is key as you coordinate with external agencies and organizations, facilitating seamless communication and teamwork. Your responsibilities will also encompass data management and reporting, showcasing your analytical skills and attention to detail. If you thrive in a dynamic work environment, are passionate about environmental sustainability, and possess the drive to make a difference, we encourage you to apply! This role offers a unique opportunity to administer grant-funded projects, contribute to the betterment of our community, and take on diverse responsibilities that will keep you engaged and challenged. Join us in shaping a greener, more sustainable future for our city. GENERAL PURPOSE: Under general supervision, plans, organizes and implements the City's environmental services programs including solid waste and recycling programs. Supports the Public Administration Divisions by providing support for public outreach programs, regulatory compliance, day-to-day management and implementation of specific projects, coordination with outside agencies and organizations, and data management and reporting; administer grant-funded projects; and performs other related duties as assigned. THE ORGANIZATION At the City of Placentia, we strive to make a difference by continually developing our progressive and innovative workforce. Our team works together to foster an environment that promotes diversity, creativity, and respect for everyone’s opinions to ensure a better result for the community we serve. The City believes in a philosophy of continuous improvement and seeks to provide employees with a number of professional development opportunities, including citywide leadership academies, Departmental Retreats, professional coaching, and more. If you are interested in a public sector career with an established agency dedicated to improving the way its employees work, develop, and thrive, this position would be an excellent opportunity for you . Don't Wait; Apply Today! Examples of Duties The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. Supports and coordinates the assessment of the viability, development, and execution of environmental management initiatives related to sustainability, waste reduction, energy efficiency, renewable energy, and stormwater quality within the Public Works Department. Ensures adherence to City, State, and Federal guidelines concerning the City's waste management, recycling, and organics recycling initiatives. Offers support in implementing, coordinating, and overseeing waste management endeavors, such as residential and commercial recycling, and other waste diversion activities. Assists in supervising the day-to-day tasks linked to the administration of the City's waste management franchise agreement, encompassing data analysis, addressing service-related concerns and grievances from residents and businesses, and facilitating meetings. Conducts waste assessments and ensures conformity with national, state, and local statutes governing the City’s environmental initiatives. Issues Notices of Violation and correspondence to residents, property proprietors, tenants, and businesses regarding potential non-compliance with existing waste management regulations, including recycling; conducts follow-up inspections and investigations. Designs, executes, and delivers educational presentations on environmental matters; organizes special events, recycling and efficiency programs, and creates educational materials for schools, the general public, and municipal employees. Engages with business representatives, residents, and visitors on environmental topics, including waste management, recycling, and organics recycling programs for community education and outreach purposes. Investigates, researches, compiles reports, and addresses complaints; responds to inquiries regarding environmental management programs, energy efficiency initiatives, or water efficiency programs. Trains and advises City staff on the enforcement of waste management ordinances and regulations; reviews, endorses, and stays up-to-date on legislative advancements, state laws, local statutes, trends, practices, and procedures concerning the City's environmental programs. Manages the City’s Fats, Oils, and Grease (FOG) program in accordance with the City ordinance and State Water Quality Board mandates; conducts inspections and submits reports to the Orange County Health Agency and relevant authorities, as necessary. Formulates grant proposals, manages budgets, and prepares performance assessments as mandated. Tracks and retains various data, records, and generates periodic reports, maintains work logs and documentation. Performs other relevant duties as delegated. Typical Qualifications EXPERIENCE & EDUCATION: A combination of experience and education that would likely provide the required knowledge and abilities may be qualifying. A typical way to obtain the knowledge and abilities would be: EDUCATION: Graduation from a four-year accredited college or university with a bachelor's degree in environmental studies, environmental science, environmental sustainability, environmental policy, public administration, or a related field of study is rewuired. EXPERIENCE: A minimum of two (2) years of progressively professional full-time experience in the research, analysis, planning, and/or implementation of environmental compliance and/or management programs. Previous experience managing and coordinating environmental sustainability, compliance, and/or management programs for a public agency is desired, but not requried. CERTIFICATIONS & SPECIAL REQUIREMENTS A valid Class C California driver’s License and acceptable driving record is required. Must be able to work extended hours to attend meetings, conduct inspections, make presentations, and evaluate environmental compliance standards. Possession of a 'POST P.C. 832 Arrest and Firearms' certification is desired, but not required; otherwise, t he ability to obtain a obtain 'POST P.C. 832 Arrest and Firearms' certification within one (1) year of employment. KNOWLEDGE OF Basic laws, practices, and procedures regarding the implementation and administration of environmental quality management programs; State and Federal laws and regulations pertaining to solid waste management; presentation and public speaking techniques; methods and techniques of administering environmental contracts for services, especially waste and recycling collection; public relations and conflict resolution methods and techniques; grant writing techniques; record keeping practices; business letter writing and basic report preparation techniques; modern office procedures, methods, and equipment. ABILITY TO Organize inspections, set priorities, and exercise sound independent judgment; interpret, apply, explain and reach sound decisions and achieve compliance with laws, regulations, policies and procedures; train City employees in best management practices related to environmental sustainability; organize and maintain specialized and sensitive records; apply for and administer grants; compose routine correspondence from brief instructions; operate a computer using word processing, PowerPoint and spreadsheet software; communicate clearly and effectively orally and in writing; prepare environmental management and incident reports and related correspondence; use tact and discretion in working with City officials, regulators, business representatives, legal representatives, and the public; establish and maintain effective working relationships with management, staff, regulatory officials, business representatives, residents, and others encountered in the course of work. Supplemental Information PHYSICAL & MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms. The position works in both field and office settings. The employee is required to frequently sit and occasionally walk and stand to access work areas and files; stoop, kneel, or crouch to inspect drainage areas; lift and carry records and documents, typically weighing less than 20 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. MENTAL DEMANDS While performing the duties of this class, the employee must be able to use written and oral communication skills; read and interpret data, information and documents; interpret policies and procedures; use math and mathematical reasoning; learn and apply new information or new skills; work under deadlines with constant interruptions; and interact with City staff, management, regulatory officials, business representatives, and the general public; occasionally required to deal with property owners, business representatives and residents in conflict situations. WORK ENVIRONMENT The employee typically works in both field and office conditions. The employee while working outdoors may be and is exposed to variable weather conditions as well as heat, moisture, and traffic. Frequent driving is required for inspection purposes with residents, business representatives, and property owners, and to attend meetings at various City and government facilities. RECRUITMENT PROCESS Applicants must file a concise and complete City application regarding their qualifications for the position online through the Human Resources Department webpage at https://www.governmentjobs.com/careers/Placentia as soon as possible. Applications may be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a City employment application. All applications will be reviewed and only those candidates determined to be most qualified on the basis of education, training, and experience, as submitted, will be invited to participate in the selection process. The selection process may include but is not limited to oral interviews and/or written exams and oral presentations. Successful candidates will be placed on the employment-eligible list from which hires may be made. The list is valid for up to one year, or until an insufficient number of candidates remain unless exhausted sooner. EQUAL OPPORTUNITY EMPLOYER The City of Placentia is an Equal Opportunity employer and does not discriminate on the basis of race, color, gender, age, ancestry, national origin, political or religious affiliation, sexual orientation, marital status, veteran status, other non-job related physical or mental disability, medical condition, or other functional limitation in employment or the provision of service. The City is committed to making its programs, services, and activities accessible to individuals with qualified disabilities. If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please contact the Human Resources Office at (714) 993-8141 prior to the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request. The City of Placentia's Drug-Free Workplace Policy requires that all applicants undergo substance abuse testing prior to employment. The City of Placentia will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the City is concerned regarding a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/ . In accordance with California Government Code Section 3100, City of Placentia employees, in the event of a disaster, are considered disaster service workers and may be asked to protect the health, safety, lives, and property of the people of the State. Schedule- The City operates on a "4/10" work schedule. Retirement - The City of Placentia participates in the California Public Employees’ Retirement System (CalPERS) and does not participate in Social Security. 2% @ 60 defined retirement plan (Classic Members) - Applies to employees who, prior to January 1, 2013, were active members of CalPERS or another public employee retirement system through which reciprocity may be established. Employee membership contribution is 7%. 2% @ 62 defined retirement plan (New Members/PEPRA) - Applies to new employees hired on or after January 1, 2013, who are not members of CalPERS or are not members of another public employee retirement system with which reciprocity may be established. Employee membership contribution is 6.75%. Bilingual Pay- An additional pay of $175 per month Health Insurance - Up to $1,877 per month for family coverage to purchase health insurance through the CalPERS Health Benefits program. Medical opt out also available. Dental & Vision Insurance - Fully paid plan for dental and vision insurance. Life Insurance - Fully paid life insurance policy equal to employee's annual salary. Additional life insurance available for purchase. Disability Insurance - Fully paid premiums for short-term and long-term disability insurance. Flexible Spending Account - Employees may voluntarily contribute to a Section 125 Flexible Spending Account. Deferred Compensation - Employees may voluntarily contribute to a deferred compensation plan. Holidays - 13 paid holidays per year. Paid Time Off (Vacation) - Accrual rate of80 hours per year. 80 hours per year; 120 hours after 3 years of service. Alternative Health & Wellness (Sick Leave) - 96 hours per year; this program includes an incentive of up to $1,250 per fiscal year. Holiday Closure - City Hall and most City Services observe a Holiday Closure annually for two weeks at the end of December/beginning of January, including Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day (paid time off varies per year, assignment and Bargaining Unit); City to provide up to sixty-two (62) hours of leave during the 2023-2024 holiday closure. Closing Date/Time: 5/12/2024 11:59 PM Pacific
Apr 16, 2024
Full Time
Description THE CITY OF PLACENTIA IS NOW RECRUITING FOR THE POSITION OF ENVIRONMENTAL SERVICES COORDINATOR $63,213.60 - $78,014.08/Annually + EXCELLENT BENEFITS (4/10 Work Schedule; Monday - Thursday from 6:30 am - 4:30 pm) VIEW RECRUITMENT BROCHURE & BENEFITS INFORMATION JOIN OUR DYNAMIC PUBLIC WORKS TEAM! Are you passionate about making a positive impact on the environment and community? We are seeking a motivated and dedicated individual to join our Public Works Team in a key role focused on planning, organizing, and implementing the City's environmental services programs including the City’s upcoming SB 1383 Organic Waste Recycling Program. As a vital member of our team, you will contribute to the success of solid waste and recycling initiatives while providing crucial support to the Public Works Department. THE POSITION: Under general supervision, you will play a pivotal role in public outreach programs, ensuring regulatory compliance, and overseeing day-to-day management and implementation of specific projects including the City’s Solid Waste and Recycling Franchise Agreement. Collaboration is key as you coordinate with external agencies and organizations, facilitating seamless communication and teamwork. Your responsibilities will also encompass data management and reporting, showcasing your analytical skills and attention to detail. If you thrive in a dynamic work environment, are passionate about environmental sustainability, and possess the drive to make a difference, we encourage you to apply! This role offers a unique opportunity to administer grant-funded projects, contribute to the betterment of our community, and take on diverse responsibilities that will keep you engaged and challenged. Join us in shaping a greener, more sustainable future for our city. GENERAL PURPOSE: Under general supervision, plans, organizes and implements the City's environmental services programs including solid waste and recycling programs. Supports the Public Administration Divisions by providing support for public outreach programs, regulatory compliance, day-to-day management and implementation of specific projects, coordination with outside agencies and organizations, and data management and reporting; administer grant-funded projects; and performs other related duties as assigned. THE ORGANIZATION At the City of Placentia, we strive to make a difference by continually developing our progressive and innovative workforce. Our team works together to foster an environment that promotes diversity, creativity, and respect for everyone’s opinions to ensure a better result for the community we serve. The City believes in a philosophy of continuous improvement and seeks to provide employees with a number of professional development opportunities, including citywide leadership academies, Departmental Retreats, professional coaching, and more. If you are interested in a public sector career with an established agency dedicated to improving the way its employees work, develop, and thrive, this position would be an excellent opportunity for you . Don't Wait; Apply Today! Examples of Duties The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. Supports and coordinates the assessment of the viability, development, and execution of environmental management initiatives related to sustainability, waste reduction, energy efficiency, renewable energy, and stormwater quality within the Public Works Department. Ensures adherence to City, State, and Federal guidelines concerning the City's waste management, recycling, and organics recycling initiatives. Offers support in implementing, coordinating, and overseeing waste management endeavors, such as residential and commercial recycling, and other waste diversion activities. Assists in supervising the day-to-day tasks linked to the administration of the City's waste management franchise agreement, encompassing data analysis, addressing service-related concerns and grievances from residents and businesses, and facilitating meetings. Conducts waste assessments and ensures conformity with national, state, and local statutes governing the City’s environmental initiatives. Issues Notices of Violation and correspondence to residents, property proprietors, tenants, and businesses regarding potential non-compliance with existing waste management regulations, including recycling; conducts follow-up inspections and investigations. Designs, executes, and delivers educational presentations on environmental matters; organizes special events, recycling and efficiency programs, and creates educational materials for schools, the general public, and municipal employees. Engages with business representatives, residents, and visitors on environmental topics, including waste management, recycling, and organics recycling programs for community education and outreach purposes. Investigates, researches, compiles reports, and addresses complaints; responds to inquiries regarding environmental management programs, energy efficiency initiatives, or water efficiency programs. Trains and advises City staff on the enforcement of waste management ordinances and regulations; reviews, endorses, and stays up-to-date on legislative advancements, state laws, local statutes, trends, practices, and procedures concerning the City's environmental programs. Manages the City’s Fats, Oils, and Grease (FOG) program in accordance with the City ordinance and State Water Quality Board mandates; conducts inspections and submits reports to the Orange County Health Agency and relevant authorities, as necessary. Formulates grant proposals, manages budgets, and prepares performance assessments as mandated. Tracks and retains various data, records, and generates periodic reports, maintains work logs and documentation. Performs other relevant duties as delegated. Typical Qualifications EXPERIENCE & EDUCATION: A combination of experience and education that would likely provide the required knowledge and abilities may be qualifying. A typical way to obtain the knowledge and abilities would be: EDUCATION: Graduation from a four-year accredited college or university with a bachelor's degree in environmental studies, environmental science, environmental sustainability, environmental policy, public administration, or a related field of study is rewuired. EXPERIENCE: A minimum of two (2) years of progressively professional full-time experience in the research, analysis, planning, and/or implementation of environmental compliance and/or management programs. Previous experience managing and coordinating environmental sustainability, compliance, and/or management programs for a public agency is desired, but not requried. CERTIFICATIONS & SPECIAL REQUIREMENTS A valid Class C California driver’s License and acceptable driving record is required. Must be able to work extended hours to attend meetings, conduct inspections, make presentations, and evaluate environmental compliance standards. Possession of a 'POST P.C. 832 Arrest and Firearms' certification is desired, but not required; otherwise, t he ability to obtain a obtain 'POST P.C. 832 Arrest and Firearms' certification within one (1) year of employment. KNOWLEDGE OF Basic laws, practices, and procedures regarding the implementation and administration of environmental quality management programs; State and Federal laws and regulations pertaining to solid waste management; presentation and public speaking techniques; methods and techniques of administering environmental contracts for services, especially waste and recycling collection; public relations and conflict resolution methods and techniques; grant writing techniques; record keeping practices; business letter writing and basic report preparation techniques; modern office procedures, methods, and equipment. ABILITY TO Organize inspections, set priorities, and exercise sound independent judgment; interpret, apply, explain and reach sound decisions and achieve compliance with laws, regulations, policies and procedures; train City employees in best management practices related to environmental sustainability; organize and maintain specialized and sensitive records; apply for and administer grants; compose routine correspondence from brief instructions; operate a computer using word processing, PowerPoint and spreadsheet software; communicate clearly and effectively orally and in writing; prepare environmental management and incident reports and related correspondence; use tact and discretion in working with City officials, regulators, business representatives, legal representatives, and the public; establish and maintain effective working relationships with management, staff, regulatory officials, business representatives, residents, and others encountered in the course of work. Supplemental Information PHYSICAL & MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms. The position works in both field and office settings. The employee is required to frequently sit and occasionally walk and stand to access work areas and files; stoop, kneel, or crouch to inspect drainage areas; lift and carry records and documents, typically weighing less than 20 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. MENTAL DEMANDS While performing the duties of this class, the employee must be able to use written and oral communication skills; read and interpret data, information and documents; interpret policies and procedures; use math and mathematical reasoning; learn and apply new information or new skills; work under deadlines with constant interruptions; and interact with City staff, management, regulatory officials, business representatives, and the general public; occasionally required to deal with property owners, business representatives and residents in conflict situations. WORK ENVIRONMENT The employee typically works in both field and office conditions. The employee while working outdoors may be and is exposed to variable weather conditions as well as heat, moisture, and traffic. Frequent driving is required for inspection purposes with residents, business representatives, and property owners, and to attend meetings at various City and government facilities. RECRUITMENT PROCESS Applicants must file a concise and complete City application regarding their qualifications for the position online through the Human Resources Department webpage at https://www.governmentjobs.com/careers/Placentia as soon as possible. Applications may be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a City employment application. All applications will be reviewed and only those candidates determined to be most qualified on the basis of education, training, and experience, as submitted, will be invited to participate in the selection process. The selection process may include but is not limited to oral interviews and/or written exams and oral presentations. Successful candidates will be placed on the employment-eligible list from which hires may be made. The list is valid for up to one year, or until an insufficient number of candidates remain unless exhausted sooner. EQUAL OPPORTUNITY EMPLOYER The City of Placentia is an Equal Opportunity employer and does not discriminate on the basis of race, color, gender, age, ancestry, national origin, political or religious affiliation, sexual orientation, marital status, veteran status, other non-job related physical or mental disability, medical condition, or other functional limitation in employment or the provision of service. The City is committed to making its programs, services, and activities accessible to individuals with qualified disabilities. If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please contact the Human Resources Office at (714) 993-8141 prior to the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request. The City of Placentia's Drug-Free Workplace Policy requires that all applicants undergo substance abuse testing prior to employment. The City of Placentia will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the City is concerned regarding a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/ . In accordance with California Government Code Section 3100, City of Placentia employees, in the event of a disaster, are considered disaster service workers and may be asked to protect the health, safety, lives, and property of the people of the State. Schedule- The City operates on a "4/10" work schedule. Retirement - The City of Placentia participates in the California Public Employees’ Retirement System (CalPERS) and does not participate in Social Security. 2% @ 60 defined retirement plan (Classic Members) - Applies to employees who, prior to January 1, 2013, were active members of CalPERS or another public employee retirement system through which reciprocity may be established. Employee membership contribution is 7%. 2% @ 62 defined retirement plan (New Members/PEPRA) - Applies to new employees hired on or after January 1, 2013, who are not members of CalPERS or are not members of another public employee retirement system with which reciprocity may be established. Employee membership contribution is 6.75%. Bilingual Pay- An additional pay of $175 per month Health Insurance - Up to $1,877 per month for family coverage to purchase health insurance through the CalPERS Health Benefits program. Medical opt out also available. Dental & Vision Insurance - Fully paid plan for dental and vision insurance. Life Insurance - Fully paid life insurance policy equal to employee's annual salary. Additional life insurance available for purchase. Disability Insurance - Fully paid premiums for short-term and long-term disability insurance. Flexible Spending Account - Employees may voluntarily contribute to a Section 125 Flexible Spending Account. Deferred Compensation - Employees may voluntarily contribute to a deferred compensation plan. Holidays - 13 paid holidays per year. Paid Time Off (Vacation) - Accrual rate of80 hours per year. 80 hours per year; 120 hours after 3 years of service. Alternative Health & Wellness (Sick Leave) - 96 hours per year; this program includes an incentive of up to $1,250 per fiscal year. Holiday Closure - City Hall and most City Services observe a Holiday Closure annually for two weeks at the end of December/beginning of January, including Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day (paid time off varies per year, assignment and Bargaining Unit); City to provide up to sixty-two (62) hours of leave during the 2023-2024 holiday closure. Closing Date/Time: 5/12/2024 11:59 PM Pacific
Sonoma County, CA
Santa Rosa, California, United States
Position Information The Department of Health Services (DHS) is hiring a Substance Use Disorder and Community Recovery Services Section Manager ! If you are passionate about programs that provide treatment and recovery services for persons with substance use disorders, apply today! Starting salary up to $74.77/hour ($156,053/year) and a competitive total compensation package*! The Substance Use Disorder and Community Recovery Services Section Manager is an integral position in the Behavioral Health Division within the Department of Health Services. As the Section Manager, you will plan, organize, and supervise all programs and services provided by the Substance Use Disorder and Community Recovery Services Section. Additional responsibilities include: Managing programs that provide treatment and recovery services for persons with substance use disorders through a range of mental health services and community partnerships Ensuring efficient operation of the Substance Use Disorder and Community Recovery Services Section Supervising both management and service staff Interpreting, developing, and implementing polices and procedures for program areas Participating as a member of the Division Management Team and attending administrative and planning meetings with the Division Director Representing the Department of Health Services at community engagement events The ideal candidate will possess: A working knowledge of the requirements of a Drug Medi-Cal Organized Delivery System (DMC ODS) components and their effective implementation A deep understanding of Substance Use Disorder evidence-based practices Professional experience supervising staff, including training and building strong working relationships The ability to communicate clearly and effectively, in writing and orally Experience working with Smartcare/Streamline electronic health records or the ability to learn new software programs A passion and understanding for the community and populations you will serve Certification as a Drug and Alcohol Abuse Counselor is desired but not required Licensure as a Licensed Practitioner of the Healing Arts (LPHA) is preferred but not required The Substance Use Disorder and Community Recovery Services Section Manager will oversee the following programs: Alcohol and Other Drug Testing Drug Free Babies Adolescent Treatment Program (ATP) Dependency Drug Court Drug Court DUI Court Treatment Accountability for Safer Communities (TASC) Behavioral Health SUD Outpatient Services Behavioral Health SUD Outpatient Services - DRC DUI Program Prevention For more information about the Substance Use Disorder Services, please click on this link: Substance Use Disorder Services. For more information about the Department of Health Service's programs and services, please click on this link: County of Sonoma Department of Health Services . What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $2,000 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Salary Resolution (SalRes) and our Employee Benefits Directory . This recruitment is being conducted to fill a full-time Substance Use Disorder and Community Recovery Services Section Manager position in the Department of Health Services. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training and experience which would provide an opportunity to acquire the knowledge and abilities listed. Normally, significant academic course work in sociology, psychology, substance use disorder treatment, the administration of substance use disorder programs, or a closely related field, and three years of progressively responsible professional level experience in a comprehensive substance use disorder services program, including at least two years in a supervisory or management capacity. A Master’s degree in psychology, sociology, counseling, public health, social work or closely related field is highly desirable. Certification in substance use disorder field is highly desirable. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required, depending on assignment, to perform the essential job functions of the position. Knowledge, Skills, and Abilities Considerable Knowledge of: principles and theories of providing substance use disorder rehabilitation and prevention; best practice evidence based methods of diagnosing, treating and counseling persons with substance use disorder addictions; particular therapeutic strategies used by public programs for the target populations; social, cultural and community dynamics related to mental health; principles and practices of supervision and employee development; principles of mental health education, community organization, community relations, and political processes; activities of public and private health and welfare agencies. Ability to: plan, organize and supervise professional and other personnel engaged in treatment and services; direct a complex program of substance use disorder services; anticipate fiscal needs, monitor expenditures, and increase cost-effectiveness in program operations; provide professional consultation and program leadership; supervise and evaluate staff, and teach and participate in training; build and maintain cooperative working relationships; develop and support community networks and systems of care to establish needed services; develop and evaluate creative approaches to the assessment and treatment of substance use disorders; secure the cooperation of professional and lay groups and governmental bodies; analyze situations accurately and take effective action; speak and write effectively. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will b e scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: SZ HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: MANAGEMENT* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation accrual and sick leave accruals; additional management leave annually; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County paid premium contribution. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 5/8/2024 11:59 PM Pacific
Apr 19, 2024
Full Time
Position Information The Department of Health Services (DHS) is hiring a Substance Use Disorder and Community Recovery Services Section Manager ! If you are passionate about programs that provide treatment and recovery services for persons with substance use disorders, apply today! Starting salary up to $74.77/hour ($156,053/year) and a competitive total compensation package*! The Substance Use Disorder and Community Recovery Services Section Manager is an integral position in the Behavioral Health Division within the Department of Health Services. As the Section Manager, you will plan, organize, and supervise all programs and services provided by the Substance Use Disorder and Community Recovery Services Section. Additional responsibilities include: Managing programs that provide treatment and recovery services for persons with substance use disorders through a range of mental health services and community partnerships Ensuring efficient operation of the Substance Use Disorder and Community Recovery Services Section Supervising both management and service staff Interpreting, developing, and implementing polices and procedures for program areas Participating as a member of the Division Management Team and attending administrative and planning meetings with the Division Director Representing the Department of Health Services at community engagement events The ideal candidate will possess: A working knowledge of the requirements of a Drug Medi-Cal Organized Delivery System (DMC ODS) components and their effective implementation A deep understanding of Substance Use Disorder evidence-based practices Professional experience supervising staff, including training and building strong working relationships The ability to communicate clearly and effectively, in writing and orally Experience working with Smartcare/Streamline electronic health records or the ability to learn new software programs A passion and understanding for the community and populations you will serve Certification as a Drug and Alcohol Abuse Counselor is desired but not required Licensure as a Licensed Practitioner of the Healing Arts (LPHA) is preferred but not required The Substance Use Disorder and Community Recovery Services Section Manager will oversee the following programs: Alcohol and Other Drug Testing Drug Free Babies Adolescent Treatment Program (ATP) Dependency Drug Court Drug Court DUI Court Treatment Accountability for Safer Communities (TASC) Behavioral Health SUD Outpatient Services Behavioral Health SUD Outpatient Services - DRC DUI Program Prevention For more information about the Substance Use Disorder Services, please click on this link: Substance Use Disorder Services. For more information about the Department of Health Service's programs and services, please click on this link: County of Sonoma Department of Health Services . What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $2,000 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Salary Resolution (SalRes) and our Employee Benefits Directory . This recruitment is being conducted to fill a full-time Substance Use Disorder and Community Recovery Services Section Manager position in the Department of Health Services. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training and experience which would provide an opportunity to acquire the knowledge and abilities listed. Normally, significant academic course work in sociology, psychology, substance use disorder treatment, the administration of substance use disorder programs, or a closely related field, and three years of progressively responsible professional level experience in a comprehensive substance use disorder services program, including at least two years in a supervisory or management capacity. A Master’s degree in psychology, sociology, counseling, public health, social work or closely related field is highly desirable. Certification in substance use disorder field is highly desirable. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required, depending on assignment, to perform the essential job functions of the position. Knowledge, Skills, and Abilities Considerable Knowledge of: principles and theories of providing substance use disorder rehabilitation and prevention; best practice evidence based methods of diagnosing, treating and counseling persons with substance use disorder addictions; particular therapeutic strategies used by public programs for the target populations; social, cultural and community dynamics related to mental health; principles and practices of supervision and employee development; principles of mental health education, community organization, community relations, and political processes; activities of public and private health and welfare agencies. Ability to: plan, organize and supervise professional and other personnel engaged in treatment and services; direct a complex program of substance use disorder services; anticipate fiscal needs, monitor expenditures, and increase cost-effectiveness in program operations; provide professional consultation and program leadership; supervise and evaluate staff, and teach and participate in training; build and maintain cooperative working relationships; develop and support community networks and systems of care to establish needed services; develop and evaluate creative approaches to the assessment and treatment of substance use disorders; secure the cooperation of professional and lay groups and governmental bodies; analyze situations accurately and take effective action; speak and write effectively. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will b e scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: SZ HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: MANAGEMENT* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation accrual and sick leave accruals; additional management leave annually; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County paid premium contribution. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 5/8/2024 11:59 PM Pacific
Care Manager (Transitional Care Services) CalOptima CalOptima Health is seeking a highly motivated an experienced Care Manager (Transitional Care Services) to join our team. The Care Manager of Transitional Care Services (TCS) will facilitate communication and coordination among all participants of the health care team and the member to ensure the services provided promote quality and cost-effective outcomes for members who have recently discharged from the hospital or emergency department (ED). The incumbent will be responsible for providing intensive case management, which includes assessment, planning, implementation, coordination, monitoring and evaluation of the member's needs. Position Information: Department: Case Management Salary Grade: K - $70,000 - $114,268 ($33.65 - $54.9365) Work Arrangement: Full Telework **This position is eligible for telework in California.** Duties & Responsibilities: 85% - Care Management Assesses member needs using a standardized health needs assessment or health risk assessment with member or member's representative. Performs post-discharge assessment to identify member's post-hospital or post-ED discharge needs including but not limited to: Member's physical, functional, social and psychological status Member's cultural and linguistic needs Caregiver resources and available benefits Follow-up provider care and ensuring scheduled appointments Durable medical equipment and supplies Community resources Develops and implements a member's specific care plan which includes prioritized SMART goals. Care plan will be continuously reviewed, modified and updated to reflect the member's needs. Schedules weekly follow-ups with member or member's representative to assess progress towards goals and identifies barriers to meeting goals. Provides regular outreach to assigned members along with assigned members from a worklist and evaluates quality of service given to members according to department contact standards. Coordinates care and services with members, members' family members/representatives and other providers, as appropriate, including Community Supports and LTSS. Conducts face-to-face meetings at settings outside of CalOptima Health's locations such as in hospitals, skilled nursing facilities, long-term acute care hospitals, recuperative care and in member's home settings with members, members' family members/representatives and other providers, as appropriate. Communicates with member's physicians, specialists, community agencies and vendors to ensure coordination of services. Facilitates referrals to behavioral health/substance use disorder services and identifies and makes referrals to Long-Term Support Services (LTSS) department, Community Supports and community resources. Facilitates and participates in Interdisciplinary Care Team meetings, as applicable. Collaborates with interdepartmental staff in case resolution as needed. Identifies cases needing manager, director or medical director review or input, routes accordingly and closes cases according to procedures and guidelines in a timely manner. Prepares and maintains appropriate documentation of patient care and progress within the documentation platform or care plan as appropriate. Advocates in the member's best interest for necessary funding, treatment alternatives, timelines and coordination of care and frequent evaluations of progress and goals. 10% - Administrative Support Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Follows CalOptima Health's protocol for documenting all case interventions. Ensures reporting of productivity metrics to supervisor. 5% - Completes other projects and duties as assigned. Minimum Qualifications: Bachelor's degree in social work, psychology, gerontology, public health or related field required. 5 years of clinical experience and/or managed care experience required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Valid driver's license and vehicle or other approved means of transportation, an acceptable driving record and current auto insurance will be required for work away from the primary office 20% of the time or more. Preferred Qualifications: Licensed Vocational Nurse, Registered Nurse or master's degree in social work, gerontology, public health or related field. Certified Case Manager (CCM) certificate. Bilingual in English and one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Spanish, Vietnamese). Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is April 24, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/care-manager-transitional-care-services-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-76aea38e35971c4e8dad4b7017bdf5ce
Apr 12, 2024
Full Time
Care Manager (Transitional Care Services) CalOptima CalOptima Health is seeking a highly motivated an experienced Care Manager (Transitional Care Services) to join our team. The Care Manager of Transitional Care Services (TCS) will facilitate communication and coordination among all participants of the health care team and the member to ensure the services provided promote quality and cost-effective outcomes for members who have recently discharged from the hospital or emergency department (ED). The incumbent will be responsible for providing intensive case management, which includes assessment, planning, implementation, coordination, monitoring and evaluation of the member's needs. Position Information: Department: Case Management Salary Grade: K - $70,000 - $114,268 ($33.65 - $54.9365) Work Arrangement: Full Telework **This position is eligible for telework in California.** Duties & Responsibilities: 85% - Care Management Assesses member needs using a standardized health needs assessment or health risk assessment with member or member's representative. Performs post-discharge assessment to identify member's post-hospital or post-ED discharge needs including but not limited to: Member's physical, functional, social and psychological status Member's cultural and linguistic needs Caregiver resources and available benefits Follow-up provider care and ensuring scheduled appointments Durable medical equipment and supplies Community resources Develops and implements a member's specific care plan which includes prioritized SMART goals. Care plan will be continuously reviewed, modified and updated to reflect the member's needs. Schedules weekly follow-ups with member or member's representative to assess progress towards goals and identifies barriers to meeting goals. Provides regular outreach to assigned members along with assigned members from a worklist and evaluates quality of service given to members according to department contact standards. Coordinates care and services with members, members' family members/representatives and other providers, as appropriate, including Community Supports and LTSS. Conducts face-to-face meetings at settings outside of CalOptima Health's locations such as in hospitals, skilled nursing facilities, long-term acute care hospitals, recuperative care and in member's home settings with members, members' family members/representatives and other providers, as appropriate. Communicates with member's physicians, specialists, community agencies and vendors to ensure coordination of services. Facilitates referrals to behavioral health/substance use disorder services and identifies and makes referrals to Long-Term Support Services (LTSS) department, Community Supports and community resources. Facilitates and participates in Interdisciplinary Care Team meetings, as applicable. Collaborates with interdepartmental staff in case resolution as needed. Identifies cases needing manager, director or medical director review or input, routes accordingly and closes cases according to procedures and guidelines in a timely manner. Prepares and maintains appropriate documentation of patient care and progress within the documentation platform or care plan as appropriate. Advocates in the member's best interest for necessary funding, treatment alternatives, timelines and coordination of care and frequent evaluations of progress and goals. 10% - Administrative Support Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Follows CalOptima Health's protocol for documenting all case interventions. Ensures reporting of productivity metrics to supervisor. 5% - Completes other projects and duties as assigned. Minimum Qualifications: Bachelor's degree in social work, psychology, gerontology, public health or related field required. 5 years of clinical experience and/or managed care experience required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Valid driver's license and vehicle or other approved means of transportation, an acceptable driving record and current auto insurance will be required for work away from the primary office 20% of the time or more. Preferred Qualifications: Licensed Vocational Nurse, Registered Nurse or master's degree in social work, gerontology, public health or related field. Certified Case Manager (CCM) certificate. Bilingual in English and one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Spanish, Vietnamese). Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is April 24, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/care-manager-transitional-care-services-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-76aea38e35971c4e8dad4b7017bdf5ce
City of Santa Monica
City of Santa Monica, California, United States
Job Summary Join our team as a Pier and Harbor Services Officer and embark on an exciting journey of safeguarding Santa Monica Pier, the beach, and ocean areas! As a Pier and Harbor Services Officer, you'll be responding to a variety of emergencies, from medical incidents to ocean rescues, ensuring the utmost safety of our community. We're looking for candidates with expertise in ocean rescue, boat operation, SCUBA diving, and first aid. The ideal candidate can swiftly handle emergencies, communicate well, and build positive relationships with both colleagues and the public. If you're passionate about public safety, thrive in challenging situations, and are ready to make a difference in our coastal community, apply now to become a Pier and Harbor Services Officer! Join us in ensuring the safety and well-being of Santa Monica Pier visitors and residents alike. J ob Summary: Patrols Santa Monica Pier, the surrounding beach, beach parking lots and ocean areas; responds to emergency incidents on and around the pier, such as medical emergencies, ocean rescues and other safety situations to maximize the safety of the public. Works with appropriate emergency agencies to resolve emergency situations, as required. NOTE : The eligibility list established for this position will be used to fill permanent, full-time, benefitted and as-needed positions. Representative Duties Patrols Santa Monica Pier and surrounding beach, beach parking lots and ocean areas by vehicle, vessel, bicycle, or on foot, to maximize the safety of the public. Responds to incidents on the pier, beach and ocean. Operates and maintains two rescue vessels. Fights boat and pier fires. Performs ocean rescues of victims and responds to vessels in distress. Monitors police, fire, lifeguard and VHF marine radio to make appropriate responses to pier, beach, or ocean-related emergencies. Works with allied agencies both in training and during emergency activities, when necessary. Performs Scuba rescue, search and recovery operations. Responds to Pier lessee and public complaints. Completes incident reports and maintains daily logs of reported incidents. Maintains a 24-hour weather station, records conditions, and posts warnings and storm advisories using foghorns, lights and other warning devices. Provides a variety of information to public. Inspects, maintains, repairs and replaces navigational buoys. Fabricates anchors for navigational buoys utilizing arc welding techniques. Utilizes gas and arc welding techniques for maintenance of ladders and pier catwalks. Replaces and maintains davit lines for securing rescue/fire vessels. Performs preventive maintenance activities on Harbor, vessels and hoist. Operates fire pumps, salvage pumps and boat towing lines. Issues notices of violation, parking citations and other applicable citations, including but not limited to administrative citations to individuals in violation of municipal codes and infractions on the pier, and beach. Writes minor non-custody reports. Testifies in court, when required. Follows applicable safety rules and regulations. Performs other related duties, as assigned. Requirements Knowledge, Abilities and Skills : Knowledge of : Ocean rescue and lifesaving techniques. Boat handling, general navigation and boating safety laws. SCUBA diving techniques. Cardio Pulmonary Resuscitation (CPR)/Automated External Defibrillator (AED) and first aid techniques. Marine firefighting techniques. Tides, currents, and general marine weather conditions. Preventive maintenance on vessels and vehicles. Effective customer service techniques. Inboard and outboard motor vehicles, marine hardware and equipment. The use of hand and power tools, including arc welding. Ability to : Jump 25' from pier deck to ocean to affect rescue. Operate diving, firefighting, marine rescue and boating equipment. Make rescues in extreme weather conditions. Communicate on police, fire, lifeguard and VHF radios. Maintain SCUBA Diving proficiency to perform emergency search and recovery operations. Learn relevant rules, regulations and codes. Understand and apply basic mechanical principles. Establish and maintain effective and cooperative working relationships with City employees, Pier lessees and the general public. Provide effective customer service. Make appropriate decisions during emergency situations. Skill in : Swimming, scuba diving, life saving techniques, CPR, first aid at Basic Life Support (BLS) level, and vessel operations. Reading, writing, and communication at an appropriate level. Basic mathematics. Using a personal computer and applicable software applications. Dealing effectively and courteously with a wide variety of individuals. Education, Training and Experience : High school graduation or equivalent. Training in scuba diving, boating And maritime environment such that licenses and certificates can be successfully obtained and maintained. One year of recent, paid work experience in a related field, including heavy public contact. Licenses and Certificates: Possession of a valid Class C driver license. CPR Certificate. The completion of a PC 832 course must be satisfied within six months of employment. Basic SCUBA diving certificate. An Advanced SCUBA diving certificate is required within one year of employment. Emergency Medical Technician I certificate. Open Water Lifeguard and/or Waterfront Life guarding Certificate. A P.O.S.T. approved rescue boat operator's course must be obtained within one year of employment. A Coast Guard approved Merchant Mariners operator's license within one year of employment. A P.O.S.T. approved marine firefighting course must be completed within two years of employment. Supplemental Information HOW TO APPLY : All applicants must submit an online City application and required supplemental questions to be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process and should not be submitted. NOTE: You must attach a copy of your valid certificates with your on-line application. All materials must be received in the Human Resources Department no later than the close of business on the application closing date. Failure to do so will result in your application being disqualified. SELECTION PROCESS : All applicants must submit clear, concise and complete information regarding their qualifications for the position. All applicants will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be invited to participate further in the selection process. Testing will consist of the following: Written Examination - 50% THE WRITTEN EXAM IS TENTATIVELY SCHEDULED FOR MAY 21, 2024. Performance Examination - 50% THE PERFORMANCE EXAM IS TENTATIVELY SCHEDULED FOR JUNE 19 AND JUNE 20, 2024. BACKGROUND INVESTIGATIONS : Candidates who have successfully completed all prior phases of the selection process will be subject to a through background investigation. NOTE: If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position. Diversity & Inclusion Statement The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly-talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us! Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination. The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and Marine Park Childcare Center. Closing Date/Time: 4/26/2024 5:00 PM Pacific
Apr 09, 2024
Full Time
Job Summary Join our team as a Pier and Harbor Services Officer and embark on an exciting journey of safeguarding Santa Monica Pier, the beach, and ocean areas! As a Pier and Harbor Services Officer, you'll be responding to a variety of emergencies, from medical incidents to ocean rescues, ensuring the utmost safety of our community. We're looking for candidates with expertise in ocean rescue, boat operation, SCUBA diving, and first aid. The ideal candidate can swiftly handle emergencies, communicate well, and build positive relationships with both colleagues and the public. If you're passionate about public safety, thrive in challenging situations, and are ready to make a difference in our coastal community, apply now to become a Pier and Harbor Services Officer! Join us in ensuring the safety and well-being of Santa Monica Pier visitors and residents alike. J ob Summary: Patrols Santa Monica Pier, the surrounding beach, beach parking lots and ocean areas; responds to emergency incidents on and around the pier, such as medical emergencies, ocean rescues and other safety situations to maximize the safety of the public. Works with appropriate emergency agencies to resolve emergency situations, as required. NOTE : The eligibility list established for this position will be used to fill permanent, full-time, benefitted and as-needed positions. Representative Duties Patrols Santa Monica Pier and surrounding beach, beach parking lots and ocean areas by vehicle, vessel, bicycle, or on foot, to maximize the safety of the public. Responds to incidents on the pier, beach and ocean. Operates and maintains two rescue vessels. Fights boat and pier fires. Performs ocean rescues of victims and responds to vessels in distress. Monitors police, fire, lifeguard and VHF marine radio to make appropriate responses to pier, beach, or ocean-related emergencies. Works with allied agencies both in training and during emergency activities, when necessary. Performs Scuba rescue, search and recovery operations. Responds to Pier lessee and public complaints. Completes incident reports and maintains daily logs of reported incidents. Maintains a 24-hour weather station, records conditions, and posts warnings and storm advisories using foghorns, lights and other warning devices. Provides a variety of information to public. Inspects, maintains, repairs and replaces navigational buoys. Fabricates anchors for navigational buoys utilizing arc welding techniques. Utilizes gas and arc welding techniques for maintenance of ladders and pier catwalks. Replaces and maintains davit lines for securing rescue/fire vessels. Performs preventive maintenance activities on Harbor, vessels and hoist. Operates fire pumps, salvage pumps and boat towing lines. Issues notices of violation, parking citations and other applicable citations, including but not limited to administrative citations to individuals in violation of municipal codes and infractions on the pier, and beach. Writes minor non-custody reports. Testifies in court, when required. Follows applicable safety rules and regulations. Performs other related duties, as assigned. Requirements Knowledge, Abilities and Skills : Knowledge of : Ocean rescue and lifesaving techniques. Boat handling, general navigation and boating safety laws. SCUBA diving techniques. Cardio Pulmonary Resuscitation (CPR)/Automated External Defibrillator (AED) and first aid techniques. Marine firefighting techniques. Tides, currents, and general marine weather conditions. Preventive maintenance on vessels and vehicles. Effective customer service techniques. Inboard and outboard motor vehicles, marine hardware and equipment. The use of hand and power tools, including arc welding. Ability to : Jump 25' from pier deck to ocean to affect rescue. Operate diving, firefighting, marine rescue and boating equipment. Make rescues in extreme weather conditions. Communicate on police, fire, lifeguard and VHF radios. Maintain SCUBA Diving proficiency to perform emergency search and recovery operations. Learn relevant rules, regulations and codes. Understand and apply basic mechanical principles. Establish and maintain effective and cooperative working relationships with City employees, Pier lessees and the general public. Provide effective customer service. Make appropriate decisions during emergency situations. Skill in : Swimming, scuba diving, life saving techniques, CPR, first aid at Basic Life Support (BLS) level, and vessel operations. Reading, writing, and communication at an appropriate level. Basic mathematics. Using a personal computer and applicable software applications. Dealing effectively and courteously with a wide variety of individuals. Education, Training and Experience : High school graduation or equivalent. Training in scuba diving, boating And maritime environment such that licenses and certificates can be successfully obtained and maintained. One year of recent, paid work experience in a related field, including heavy public contact. Licenses and Certificates: Possession of a valid Class C driver license. CPR Certificate. The completion of a PC 832 course must be satisfied within six months of employment. Basic SCUBA diving certificate. An Advanced SCUBA diving certificate is required within one year of employment. Emergency Medical Technician I certificate. Open Water Lifeguard and/or Waterfront Life guarding Certificate. A P.O.S.T. approved rescue boat operator's course must be obtained within one year of employment. A Coast Guard approved Merchant Mariners operator's license within one year of employment. A P.O.S.T. approved marine firefighting course must be completed within two years of employment. Supplemental Information HOW TO APPLY : All applicants must submit an online City application and required supplemental questions to be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process and should not be submitted. NOTE: You must attach a copy of your valid certificates with your on-line application. All materials must be received in the Human Resources Department no later than the close of business on the application closing date. Failure to do so will result in your application being disqualified. SELECTION PROCESS : All applicants must submit clear, concise and complete information regarding their qualifications for the position. All applicants will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be invited to participate further in the selection process. Testing will consist of the following: Written Examination - 50% THE WRITTEN EXAM IS TENTATIVELY SCHEDULED FOR MAY 21, 2024. Performance Examination - 50% THE PERFORMANCE EXAM IS TENTATIVELY SCHEDULED FOR JUNE 19 AND JUNE 20, 2024. BACKGROUND INVESTIGATIONS : Candidates who have successfully completed all prior phases of the selection process will be subject to a through background investigation. NOTE: If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position. Diversity & Inclusion Statement The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly-talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us! Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination. The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and Marine Park Childcare Center. Closing Date/Time: 4/26/2024 5:00 PM Pacific
California State University, San Bernardino (CSUSB)
5500 University Parkway, San Bernardino, CA 92407, USA
About University Enterprises Corporation at CSUSB (This is not a state position) University Enterprises Corporation at CSUSB ("UEC") supports the university's educational mission by providing quality services that complement the instructional program. The University depends upon UEC to provide services that cannot be supported with state funds. We’re responsible for business enterprises on campus including, but not limited to, dining, bookstore, convenience store, and vending services. We also serve as the grantee for federal, state, and local funding for research and sponsored projects. Position Summary Temporary, part time, non-benefited position through 2023 (Appointment may be renewed annually based upon availability of funds, availability of work and satisfactory job performance). Location: Temecula, CA Salary: $15.50-$18.00 per hour Program Summary: The Inland Empire Small Business Development Center is a federal program partially funded by the U.S. Small Business Administration & the California Governor’s Office of Business & Economic Development. The SBDC is hosted by CSU, San Bernadino, University Enterprises Corporation. The purpose of this grant is to provide no-cost technical assistance to entrepreneurs and small business owners in the Riverside and San Bernardino County. Work Schedule Up to 19 hours per week. Schedule to be arranged, but typically, Monday-Friday within the hours of 8:00AM to 5:00PM though some nights, weekend work may be required. First Review Deadline This position will remain open until filled. Typical Activities Maintain MIS and EDMIS System and act as technical support for Centers Respond swiftly and courteously to all potential customer phone inquiries Conducting inbound and outbound customer service calls Communicate effectively, in writing, verbally, and via telephone, with all levels of personnel and clients Fulfills requests by clarifying desired information, scheduling appointments, and forwarding other service requests. Documenting details of all calls and customer interactions Rescheduling or canceling meetings in a timeous manner. Collaborate with the intake manager and other team members to improve customer service and handle high call volumes Collect pertinent information from clients such as addresses, phone numbers, business status information and demographics Responds to 30-50 calls per day Educate clients on programs and other service offerings Managing multiple systems and programs simultaneously Other duties as assigned. Minimum Qualifications Education: High School Diploma Experience: 1 Year General Office Experience Good written and oral communication Ability to learn new program and service offerings quickly and discuss options and features in detail Ability to independently handle multiple work unit priorities and projects Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area. Preferred Qualifications Bilingual/Spanish is a plus EQUAL OPPORTUNITY EMPLOYER University Enterprises Corporation at CSUSB is committed to a diverse workforce and affirmative action, and is an equal opportunity employer. UEC maintains and promotes a policy of non-discrimination and non-harassment on the basis of race, sex, gender, color, age, religion, national origin, ancestry, marital status, sexual orientation, physical or mental disability, pregnancy, medical condition, genetic characteristics, status as a disabled veteran, or disabled veteran of the Vietnam era. To view the UEC Affirmative Action Program, please contact UEC Human Resources at (909) 537-7589 Monday through Friday between the hours of 8:00am and 5:00pm. As an equal opportunity employer, University Enterprises Corporation at CSUSB (UEC) is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access UEC's career website as a result of your disability. You may request reasonable accommodations by calling UEC's Human Resources Manager at 909-537-7589. EEO AA Policy Statement Employment of Individuals with Disabilities and Protected Veterans Supplemental Information UEC is an EOE - Minority/Female/Disability/Veterans. This position will remain open until filled. This has been designated as a sensitive position. The selected candidate must successfully pass a thorough background investigation to include a criminal history check prior to appointment. Advertised: Jun 27 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
About University Enterprises Corporation at CSUSB (This is not a state position) University Enterprises Corporation at CSUSB ("UEC") supports the university's educational mission by providing quality services that complement the instructional program. The University depends upon UEC to provide services that cannot be supported with state funds. We’re responsible for business enterprises on campus including, but not limited to, dining, bookstore, convenience store, and vending services. We also serve as the grantee for federal, state, and local funding for research and sponsored projects. Position Summary Temporary, part time, non-benefited position through 2023 (Appointment may be renewed annually based upon availability of funds, availability of work and satisfactory job performance). Location: Temecula, CA Salary: $15.50-$18.00 per hour Program Summary: The Inland Empire Small Business Development Center is a federal program partially funded by the U.S. Small Business Administration & the California Governor’s Office of Business & Economic Development. The SBDC is hosted by CSU, San Bernadino, University Enterprises Corporation. The purpose of this grant is to provide no-cost technical assistance to entrepreneurs and small business owners in the Riverside and San Bernardino County. Work Schedule Up to 19 hours per week. Schedule to be arranged, but typically, Monday-Friday within the hours of 8:00AM to 5:00PM though some nights, weekend work may be required. First Review Deadline This position will remain open until filled. Typical Activities Maintain MIS and EDMIS System and act as technical support for Centers Respond swiftly and courteously to all potential customer phone inquiries Conducting inbound and outbound customer service calls Communicate effectively, in writing, verbally, and via telephone, with all levels of personnel and clients Fulfills requests by clarifying desired information, scheduling appointments, and forwarding other service requests. Documenting details of all calls and customer interactions Rescheduling or canceling meetings in a timeous manner. Collaborate with the intake manager and other team members to improve customer service and handle high call volumes Collect pertinent information from clients such as addresses, phone numbers, business status information and demographics Responds to 30-50 calls per day Educate clients on programs and other service offerings Managing multiple systems and programs simultaneously Other duties as assigned. Minimum Qualifications Education: High School Diploma Experience: 1 Year General Office Experience Good written and oral communication Ability to learn new program and service offerings quickly and discuss options and features in detail Ability to independently handle multiple work unit priorities and projects Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area. Preferred Qualifications Bilingual/Spanish is a plus EQUAL OPPORTUNITY EMPLOYER University Enterprises Corporation at CSUSB is committed to a diverse workforce and affirmative action, and is an equal opportunity employer. UEC maintains and promotes a policy of non-discrimination and non-harassment on the basis of race, sex, gender, color, age, religion, national origin, ancestry, marital status, sexual orientation, physical or mental disability, pregnancy, medical condition, genetic characteristics, status as a disabled veteran, or disabled veteran of the Vietnam era. To view the UEC Affirmative Action Program, please contact UEC Human Resources at (909) 537-7589 Monday through Friday between the hours of 8:00am and 5:00pm. As an equal opportunity employer, University Enterprises Corporation at CSUSB (UEC) is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access UEC's career website as a result of your disability. You may request reasonable accommodations by calling UEC's Human Resources Manager at 909-537-7589. EEO AA Policy Statement Employment of Individuals with Disabilities and Protected Veterans Supplemental Information UEC is an EOE - Minority/Female/Disability/Veterans. This position will remain open until filled. This has been designated as a sensitive position. The selected candidate must successfully pass a thorough background investigation to include a criminal history check prior to appointment. Advertised: Jun 27 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Introduction THIS IS A NEW CONTINUOUS EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. This is a continuous filing exam with filing deadlines on the first Tuesday of each month at 5:00 PM. The upcoming filing deadlines are as follows: Tuesday, February 6, 2024 Tuesday, April 2, 2024 Tuesday, June 4, 2024 Tuesday, August 6, 2024 Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted online. Applications received after the filing deadline will be considered for the next testing cycle. If you have previously applied or started an application for the Emergency Services Dispatcher I , Examination #23-1882-01 , please contact the examination analyst, Elaine Lemi, at elaine.lemi@acgov.org to reapply. In order to reapply, you must contact the analyst to have your previous application released back to you. DO NOT SUBMIT A DUPLICATE APPLICATION. The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you previously submitted an application and choose to reapply, your new score/disposition will replace your current disposition. If you do not wish to change your score/disposition, you are not required to reapply to this examination. Candidates who received a qualifying score cannot participate in the examination within six (6) months of their disposition notice. Candidates who did not qualify may reapply sixty (60) days from their disposition notice. Candidates who failed any of the exam components (i.e., written, oral exam), may reapply sixty (60) days from the exam date. * DESCRIPTION ABOUT THE ALAMEDA COUNTY SHERIFF'S OFFICE The Alameda County Sheriff's Office is a full-service law enforcement agency accredited through the Commission on Accreditation for Law Enforcement Agencies (CALEA) for its law enforcement services, its Regional Training Center, and its Dispatch Unit; the American Society of Crime Laboratory Directors Laboratory Accreditation Board for its Crime Lab; the Bomb Squad Commanders Advisory Board for its Explosive Ordinance Unit. Additionally, the agency's health care provider, Wellpath, has experience working with the National Commission on Correctional Health Care (NCCHC). The Sheriff's Office has a currentbudget of approximately $600 million and has over 1700 authorized positions, including in excess of 1000 sworn personnel. The agency's Chief Executive Officer is Sheriff / Coroner Yesenia L. Sanchez, who is assisted in the operation of the agency by Undersheriff April Luckett-Fahimi, Assistant Sheriffs Emmanuel Christy and Daniel McNaughton. The Sheriff of Alameda County is responsible for a vast array of tasks and duties, including the following: Providing security to the Consolidated Superior Courts Operating the Coroner’s Bureau Operating a full-service criminalistics laboratory Performing Civil Process Operating the County Jail (Santa Rita) Operating the County Office of Emergency Services Providing patrol and investigative services to the unincorporated areas of Alameda County Pursuant to contractual agreements, providing patrol and investigative services to the City of Dublin,Oakland International Airport, Highland County Hospital, Social Services, and to the Alameda-Contra Costa Transit District Conducting a basic academy pursuant to Police Officer Standards and Training (P.O.S.T.) requirements. [ Sheriff's Academy website ] Providing Fish and Game enforcement Project Director of the Narcotics Task Force Serving as the Executive Director of the Sexual Assault Felony Enforcement (SAFE) Task Force Operating a Marine Patrol Unit in the San Francisco Bay waters. For more detailed information about the agency, visit: Alameda County's Sheriff's Office . THE POSITION Under close supervision, to receive training in public safety, emergency compliant taking and radio dispatching methods and techniques; to dispatch personnel and equipment for one or more public safety operations, including Sheriff's Patrol, Fire, Medical, Animal Control Services and Local Government; and to perform related work as required. This is an entry-level classification in the Dispatcher series which is flexibly staffed to the class of Emergency Services Dispatcher II. Emergency Services Dispatchers I work in the Sheriff's Office Emergency Services Dispatch Center and receive on-the-job training. After satisfactory completion of the training period, employees are expected to qualify for appointment to the next higher class of Emergency Services Dispatcher II. For more detailed information about the job classification, visit: Emergency Services Dispatcher I (#1882) . MINIMUM QUALIFICATIONS Either I Experience: The equivalent of six months of experience in the class of Clerk II or an equivalent or higher level class in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.) (Experience must have included public contact.) Or II Experience: The equivalent of six months of general clerical experience that involved public contact and completion of a public safety dispatch training course from an accredited school. Or III The equivalent of six months of general dispatching experience (such as ambulance, service vehicles, etc.). Or IV The equivalent of one year of general clerical experience that involved public contact. Special Requirements: 1. Hearing must be normal in each ear. 2. Ability to type 40 words per minute. 3. A thorough background investigation will be made of all prospective candidates including a psychological exam. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of: • The highways, main streets, major buildings and geography of Alameda County. • Simple record keeping. Ability to: • Read, write and alphabetize. • Follow written and oral instructions. • Retain oral information. • Learn the operation of two-way radio and telephone communications equipment. • Speak clearly and concisely in a well-modulated voice. • Learn to dispatch public safety equipment in an effective manner. • Deal tactfully with the public. • React with sound judgment under stress and emergency situations while doing several tasks simultaneously. • Learn statutes, rules and regulations applicable to communications. • Learn to operate electronic data terminals. • Listen and clarify incoming calls to extract pertinent information. • Write detailed reports. • Condense a message into a clear written passage. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: 1) A review of applications to verity possession of minimum requirements. Those applicants who meet minimum qualifications for the class will move onto the next examination component. 2) Applicants that meet the minimum qualifications for the position will be invited to take aperformance examination which is includes a typing test and the CritiCall test. CritiCall is a software that tests job-related knowledge, skills, abilities and competencies critical for public safety dispatchers. The following are some of the areas CritiCall will assess (please note, the following is just an example of areas CritiCall tests for and is not necessarily the components candidates will be tested on): reasoning, stress tolerance, decision making & judgment, multitasking, prioritization, map reading, memory recall, comprehension, probability, data entry and decision-making. For more information regarding the CritiCall test, applicants may visit their website at: https://criticall911.com/dispatcher-testing/applicants/ . Applicants who pass the CritiCall test will be invited to the oral examination. 3) The oral examination will be weighted as 100% of the applicant's final score. Applicants who pass the oral examination will be placed on a list of candidates that are eligible to be referred to a background investigation, the final step in the examination process. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the "What You Need To Know" section of our website: www.acgov.org/hrs . Selection Plan Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: TENTATIVE SELECTION PLAN - For applications submitted by the April 2, 2024 , filing deadline. Deadline for Filing: Tuesday, April 2, 2024, at 5:00 PM Review of Applications for Minimum Qualifications: Tuesday, April 9, 2024 Typing Test and CritiCall Performance Exam: Friday, April 12, 2024 - Monday, April 22, 2024, 2:00 PM Oral Examination: *Monday, May 13, 2024, and Tuesday, May 14, 2024 *Updated 4/22/2024 *WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN* Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing . Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g., At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g., theme parks, cell phone, etc.) Childcare Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page and clicking on the link 'last notice sent' for the respective recruitment. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Elaine Lemi | Human Resources Analyst Human Resource Services, County of Alameda (510) 272-6434 | elaine.lemi@acgov.org DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: Continuous
Mar 08, 2024
Introduction THIS IS A NEW CONTINUOUS EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. This is a continuous filing exam with filing deadlines on the first Tuesday of each month at 5:00 PM. The upcoming filing deadlines are as follows: Tuesday, February 6, 2024 Tuesday, April 2, 2024 Tuesday, June 4, 2024 Tuesday, August 6, 2024 Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted online. Applications received after the filing deadline will be considered for the next testing cycle. If you have previously applied or started an application for the Emergency Services Dispatcher I , Examination #23-1882-01 , please contact the examination analyst, Elaine Lemi, at elaine.lemi@acgov.org to reapply. In order to reapply, you must contact the analyst to have your previous application released back to you. DO NOT SUBMIT A DUPLICATE APPLICATION. The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you previously submitted an application and choose to reapply, your new score/disposition will replace your current disposition. If you do not wish to change your score/disposition, you are not required to reapply to this examination. Candidates who received a qualifying score cannot participate in the examination within six (6) months of their disposition notice. Candidates who did not qualify may reapply sixty (60) days from their disposition notice. Candidates who failed any of the exam components (i.e., written, oral exam), may reapply sixty (60) days from the exam date. * DESCRIPTION ABOUT THE ALAMEDA COUNTY SHERIFF'S OFFICE The Alameda County Sheriff's Office is a full-service law enforcement agency accredited through the Commission on Accreditation for Law Enforcement Agencies (CALEA) for its law enforcement services, its Regional Training Center, and its Dispatch Unit; the American Society of Crime Laboratory Directors Laboratory Accreditation Board for its Crime Lab; the Bomb Squad Commanders Advisory Board for its Explosive Ordinance Unit. Additionally, the agency's health care provider, Wellpath, has experience working with the National Commission on Correctional Health Care (NCCHC). The Sheriff's Office has a currentbudget of approximately $600 million and has over 1700 authorized positions, including in excess of 1000 sworn personnel. The agency's Chief Executive Officer is Sheriff / Coroner Yesenia L. Sanchez, who is assisted in the operation of the agency by Undersheriff April Luckett-Fahimi, Assistant Sheriffs Emmanuel Christy and Daniel McNaughton. The Sheriff of Alameda County is responsible for a vast array of tasks and duties, including the following: Providing security to the Consolidated Superior Courts Operating the Coroner’s Bureau Operating a full-service criminalistics laboratory Performing Civil Process Operating the County Jail (Santa Rita) Operating the County Office of Emergency Services Providing patrol and investigative services to the unincorporated areas of Alameda County Pursuant to contractual agreements, providing patrol and investigative services to the City of Dublin,Oakland International Airport, Highland County Hospital, Social Services, and to the Alameda-Contra Costa Transit District Conducting a basic academy pursuant to Police Officer Standards and Training (P.O.S.T.) requirements. [ Sheriff's Academy website ] Providing Fish and Game enforcement Project Director of the Narcotics Task Force Serving as the Executive Director of the Sexual Assault Felony Enforcement (SAFE) Task Force Operating a Marine Patrol Unit in the San Francisco Bay waters. For more detailed information about the agency, visit: Alameda County's Sheriff's Office . THE POSITION Under close supervision, to receive training in public safety, emergency compliant taking and radio dispatching methods and techniques; to dispatch personnel and equipment for one or more public safety operations, including Sheriff's Patrol, Fire, Medical, Animal Control Services and Local Government; and to perform related work as required. This is an entry-level classification in the Dispatcher series which is flexibly staffed to the class of Emergency Services Dispatcher II. Emergency Services Dispatchers I work in the Sheriff's Office Emergency Services Dispatch Center and receive on-the-job training. After satisfactory completion of the training period, employees are expected to qualify for appointment to the next higher class of Emergency Services Dispatcher II. For more detailed information about the job classification, visit: Emergency Services Dispatcher I (#1882) . MINIMUM QUALIFICATIONS Either I Experience: The equivalent of six months of experience in the class of Clerk II or an equivalent or higher level class in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.) (Experience must have included public contact.) Or II Experience: The equivalent of six months of general clerical experience that involved public contact and completion of a public safety dispatch training course from an accredited school. Or III The equivalent of six months of general dispatching experience (such as ambulance, service vehicles, etc.). Or IV The equivalent of one year of general clerical experience that involved public contact. Special Requirements: 1. Hearing must be normal in each ear. 2. Ability to type 40 words per minute. 3. A thorough background investigation will be made of all prospective candidates including a psychological exam. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of: • The highways, main streets, major buildings and geography of Alameda County. • Simple record keeping. Ability to: • Read, write and alphabetize. • Follow written and oral instructions. • Retain oral information. • Learn the operation of two-way radio and telephone communications equipment. • Speak clearly and concisely in a well-modulated voice. • Learn to dispatch public safety equipment in an effective manner. • Deal tactfully with the public. • React with sound judgment under stress and emergency situations while doing several tasks simultaneously. • Learn statutes, rules and regulations applicable to communications. • Learn to operate electronic data terminals. • Listen and clarify incoming calls to extract pertinent information. • Write detailed reports. • Condense a message into a clear written passage. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: 1) A review of applications to verity possession of minimum requirements. Those applicants who meet minimum qualifications for the class will move onto the next examination component. 2) Applicants that meet the minimum qualifications for the position will be invited to take aperformance examination which is includes a typing test and the CritiCall test. CritiCall is a software that tests job-related knowledge, skills, abilities and competencies critical for public safety dispatchers. The following are some of the areas CritiCall will assess (please note, the following is just an example of areas CritiCall tests for and is not necessarily the components candidates will be tested on): reasoning, stress tolerance, decision making & judgment, multitasking, prioritization, map reading, memory recall, comprehension, probability, data entry and decision-making. For more information regarding the CritiCall test, applicants may visit their website at: https://criticall911.com/dispatcher-testing/applicants/ . Applicants who pass the CritiCall test will be invited to the oral examination. 3) The oral examination will be weighted as 100% of the applicant's final score. Applicants who pass the oral examination will be placed on a list of candidates that are eligible to be referred to a background investigation, the final step in the examination process. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the "What You Need To Know" section of our website: www.acgov.org/hrs . Selection Plan Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: TENTATIVE SELECTION PLAN - For applications submitted by the April 2, 2024 , filing deadline. Deadline for Filing: Tuesday, April 2, 2024, at 5:00 PM Review of Applications for Minimum Qualifications: Tuesday, April 9, 2024 Typing Test and CritiCall Performance Exam: Friday, April 12, 2024 - Monday, April 22, 2024, 2:00 PM Oral Examination: *Monday, May 13, 2024, and Tuesday, May 14, 2024 *Updated 4/22/2024 *WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN* Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing . Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g., At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g., theme parks, cell phone, etc.) Childcare Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page and clicking on the link 'last notice sent' for the respective recruitment. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Elaine Lemi | Human Resources Analyst Human Resource Services, County of Alameda (510) 272-6434 | elaine.lemi@acgov.org DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: Continuous
Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. SUPPLEMENTAL QUESTIONNAIRE: A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Application or Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00p.m. on the Last Day for Filing. Applications and Supplemental Questionnaires will only be accepted on-line. DESCRIPTION THE AGENCY The Alameda County Social Services Agency is comprised of 2,400 men and women working collectively and in partnership with community-based organizations to serve the needs of the community. Services are provided through five departments: Agency Administration and Finance, Adult and Aging Services, Children and Family Services, Workforce and Benefit Administration and Policy Office. The Agency assists approximately 11.3 percent of Alameda County's residents. Benefits programs contribute over $278 million to the local economy through cash assistance and CalFresh (formerly known as Food Stamps). Every month, more than 52,000 people receive CalWORKs (assistance for families with children), CalFresh and General Assistance. Every month health insurance is made available to more than 78,000 people through the Medi-Cal program. More than 11,000 frail, elderly and disabled individuals receive in-home care, adult protection and support managing their affairs monthly and 16,000 seniors will receive services through the Area Agency on Aging throughout the year. 3,700 children are in foster care. More than 1,600 reports of child abuse or neglect are filed with SSA each month. Emergency shelter is made available to 415 people nightly. THE POSITION Under general supervision, to administer adult, youth, and/or dislocated worker workforce development programs; to supervise staff engaged in activities related to workforce development; to develop workforce development programs; and to do related work as required. The Career Development Specialist II is expected to work with partners in the County’s Workforce System, including employers, educators, government agencies, community-based organizations, and community groups in planning and developing public and private workforce development initiatives and programs. IDEAL CANDIDATE In addition to meeting the minimum qualifications stated below, the ideal candidate will have demonstrated a track record of success in the following areas: Strong knowledge and application of concepts related to economic development , employment and training , and/or public assistance programs with great understanding of industry needs - talent, skill sets, labor pools, and infrastructures. Continuously maintains up-to-date knowledge of labor market trends and economic forecasts. Building and sustaining collaborative relationships through connecting employers, service providers and the workforce to facilitate the mutual accomplishment of workforce development and community economic development goals while engaging and managing preparations necessary to avert or respond rapidly to economic transitions; representing the gateway to the Workforce System. Setting high goals for personal and group accomplishment and developing measurement methods to monitor progress toward goals. Identifying & understanding complex problems and concepts, applying logical thinking and quantitative methods of gathering and analyzing information, making decisions and exercising good judgment based on available data, designing solutions to problems , formulating and articulating action plans proactively and collaboratively . Thinking strategically , determining long-term goals and identifying the best approach to achieve those goals. Leading projects and/or work groups by inspiring and advising subordinates , facilitating goal accomplishment and tracking and evaluating performance to ensure success. Flexibility and responsiveness to ensure high quality and maximum effectiveness with regard to managing major economic transitions and meeting the needs of businesses and workers and adjusting appropriately to work within various partnerships and networks. Eloquently communicating ideas and collaborating with diverse groups with competing needs and interests while inspiring confidence and building support within and outside the organization. Approaching and solving problems with a focus on high standards for quality and a strong commitment to workforce services. Combining ideas in unique ways and exploring situations from multiple perspectives while quickly calculating risks and initiating action to achieve a recognized benefit between stakeholders. Managing a variety of complex workforce development/economic development projects while charting a course of action that effectively and efficiently assists the organization and its stakeholders in fulfilling its goals and objectives. MINIMUM QUALIFICATIONS Either I Education: The equivalent to graduation from an accredited four-year university (180 quarter units or 120 semesters units) with major coursework in business or public administration, counseling, planning, social or behavioral science or a closely related field. (Additional administrative experience as outlined below may be substituted for the education on a year-for-year basis.) AND Experience: The equivalent of two years of full experience as a Career Development Specialist I or higher employment services classification in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.) Or II The equivalent of three years of full-time experience as an administrator or supervisor of workforce development programs with major responsibility for program coordination, labor market analysis, and/or project administration in a recognized public or non-profit social services agency, workforce development agency, or community-based organization. Special Requirement: License: Possession of a valid California Motor Vehicle Operator's license is required. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of: • Applicable state, federal and local laws, regulations and funding sources related to economic development, welfare-to-work, and public employment and training programs. • Organizational and administrative concepts pertinent to employment and training, economic development, and/or public assistance program. • Contract negotiation and administration. • Employee supervision and training techniques. • Sources of public and private funding for workforce development programs. • Remedial, career educational and training resources. • Proven employment and training and career advancement strategies for public assistance recipients, and unemployed, underemployed adults and youth. • Local labor market and economic forecasts. Ability to: • Develop working relationships with the County’s workforce system stakeholders, including employers, educators, government agencies, non-profit organizations, and community groups. • Convene, facilitate and broker working relationships for the purposes of enhancing the County’s workforce development efforts. • Supervise, evaluate and train subordinate staff. • Leverage resources across key partners and stakeholders. • Collaborate with potential partners within SSA and other County departments • Efficiently administer workforce development programs. • Write and speak effectively. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF the following steps: 1) A review of applicants' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process. 3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. Candidates must attain a qualifying rating on each portion of this recruitment. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs . RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency. TENTATIVE RECRUITMENT PLAN: Deadline for Filing: 5:00PM, Monday, May 6, 2024 Review of Minimum Qualifications: May 20, 2024 Review of Supplemental Questionnaire for Best Qualified Week of June 10, 2024 *Oral Examination: Week of July 8, 2024 Notification of Results: Week of July 22, 2024 TENTATIVE SELECTION PLAN: Departmental Hiring Interviews: Week of July 8, 2024 *If designated as a combined oral examination/hiring interview, in addition to establishing an eligibility list, the oral interviews may serve as the final selection interview for vacancies in this classification. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing . Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) Accidental Death and Dismemberment Insurance County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Management Paid Leave** Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. ** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org, Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email boxesNoreply@jobaps.comand noreplyalamedacountyhr@acgov.orgare routed to unmonitored mailboxes. If you have questions, please go to our website atwww.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Montrice Goodman| Human Resources Analyst Human Resource Services, County of Alameda (510) 208-3954 | Montrice.Goodman2@acgov.org www.acgov.org/hrs DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 5/6/2024 5:00:00 PM
Apr 10, 2024
Full Time
Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. SUPPLEMENTAL QUESTIONNAIRE: A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Application or Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00p.m. on the Last Day for Filing. Applications and Supplemental Questionnaires will only be accepted on-line. DESCRIPTION THE AGENCY The Alameda County Social Services Agency is comprised of 2,400 men and women working collectively and in partnership with community-based organizations to serve the needs of the community. Services are provided through five departments: Agency Administration and Finance, Adult and Aging Services, Children and Family Services, Workforce and Benefit Administration and Policy Office. The Agency assists approximately 11.3 percent of Alameda County's residents. Benefits programs contribute over $278 million to the local economy through cash assistance and CalFresh (formerly known as Food Stamps). Every month, more than 52,000 people receive CalWORKs (assistance for families with children), CalFresh and General Assistance. Every month health insurance is made available to more than 78,000 people through the Medi-Cal program. More than 11,000 frail, elderly and disabled individuals receive in-home care, adult protection and support managing their affairs monthly and 16,000 seniors will receive services through the Area Agency on Aging throughout the year. 3,700 children are in foster care. More than 1,600 reports of child abuse or neglect are filed with SSA each month. Emergency shelter is made available to 415 people nightly. THE POSITION Under general supervision, to administer adult, youth, and/or dislocated worker workforce development programs; to supervise staff engaged in activities related to workforce development; to develop workforce development programs; and to do related work as required. The Career Development Specialist II is expected to work with partners in the County’s Workforce System, including employers, educators, government agencies, community-based organizations, and community groups in planning and developing public and private workforce development initiatives and programs. IDEAL CANDIDATE In addition to meeting the minimum qualifications stated below, the ideal candidate will have demonstrated a track record of success in the following areas: Strong knowledge and application of concepts related to economic development , employment and training , and/or public assistance programs with great understanding of industry needs - talent, skill sets, labor pools, and infrastructures. Continuously maintains up-to-date knowledge of labor market trends and economic forecasts. Building and sustaining collaborative relationships through connecting employers, service providers and the workforce to facilitate the mutual accomplishment of workforce development and community economic development goals while engaging and managing preparations necessary to avert or respond rapidly to economic transitions; representing the gateway to the Workforce System. Setting high goals for personal and group accomplishment and developing measurement methods to monitor progress toward goals. Identifying & understanding complex problems and concepts, applying logical thinking and quantitative methods of gathering and analyzing information, making decisions and exercising good judgment based on available data, designing solutions to problems , formulating and articulating action plans proactively and collaboratively . Thinking strategically , determining long-term goals and identifying the best approach to achieve those goals. Leading projects and/or work groups by inspiring and advising subordinates , facilitating goal accomplishment and tracking and evaluating performance to ensure success. Flexibility and responsiveness to ensure high quality and maximum effectiveness with regard to managing major economic transitions and meeting the needs of businesses and workers and adjusting appropriately to work within various partnerships and networks. Eloquently communicating ideas and collaborating with diverse groups with competing needs and interests while inspiring confidence and building support within and outside the organization. Approaching and solving problems with a focus on high standards for quality and a strong commitment to workforce services. Combining ideas in unique ways and exploring situations from multiple perspectives while quickly calculating risks and initiating action to achieve a recognized benefit between stakeholders. Managing a variety of complex workforce development/economic development projects while charting a course of action that effectively and efficiently assists the organization and its stakeholders in fulfilling its goals and objectives. MINIMUM QUALIFICATIONS Either I Education: The equivalent to graduation from an accredited four-year university (180 quarter units or 120 semesters units) with major coursework in business or public administration, counseling, planning, social or behavioral science or a closely related field. (Additional administrative experience as outlined below may be substituted for the education on a year-for-year basis.) AND Experience: The equivalent of two years of full experience as a Career Development Specialist I or higher employment services classification in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.) Or II The equivalent of three years of full-time experience as an administrator or supervisor of workforce development programs with major responsibility for program coordination, labor market analysis, and/or project administration in a recognized public or non-profit social services agency, workforce development agency, or community-based organization. Special Requirement: License: Possession of a valid California Motor Vehicle Operator's license is required. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of: • Applicable state, federal and local laws, regulations and funding sources related to economic development, welfare-to-work, and public employment and training programs. • Organizational and administrative concepts pertinent to employment and training, economic development, and/or public assistance program. • Contract negotiation and administration. • Employee supervision and training techniques. • Sources of public and private funding for workforce development programs. • Remedial, career educational and training resources. • Proven employment and training and career advancement strategies for public assistance recipients, and unemployed, underemployed adults and youth. • Local labor market and economic forecasts. Ability to: • Develop working relationships with the County’s workforce system stakeholders, including employers, educators, government agencies, non-profit organizations, and community groups. • Convene, facilitate and broker working relationships for the purposes of enhancing the County’s workforce development efforts. • Supervise, evaluate and train subordinate staff. • Leverage resources across key partners and stakeholders. • Collaborate with potential partners within SSA and other County departments • Efficiently administer workforce development programs. • Write and speak effectively. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF the following steps: 1) A review of applicants' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process. 3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. Candidates must attain a qualifying rating on each portion of this recruitment. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs . RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency. TENTATIVE RECRUITMENT PLAN: Deadline for Filing: 5:00PM, Monday, May 6, 2024 Review of Minimum Qualifications: May 20, 2024 Review of Supplemental Questionnaire for Best Qualified Week of June 10, 2024 *Oral Examination: Week of July 8, 2024 Notification of Results: Week of July 22, 2024 TENTATIVE SELECTION PLAN: Departmental Hiring Interviews: Week of July 8, 2024 *If designated as a combined oral examination/hiring interview, in addition to establishing an eligibility list, the oral interviews may serve as the final selection interview for vacancies in this classification. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing . Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) Accidental Death and Dismemberment Insurance County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Management Paid Leave** Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. ** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org, Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email boxesNoreply@jobaps.comand noreplyalamedacountyhr@acgov.orgare routed to unmonitored mailboxes. If you have questions, please go to our website atwww.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Montrice Goodman| Human Resources Analyst Human Resource Services, County of Alameda (510) 208-3954 | Montrice.Goodman2@acgov.org www.acgov.org/hrs DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 5/6/2024 5:00:00 PM
Introduction THIS IS A NEW ASSEMBLED EXAMINATION . The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaires will only be accepted on-line. DESCRIPTION THE AGENCY: The Alameda County Social Services Agency (SSA) is comprised of almost 2,400 men and women working collectively and in partnership with community-based organizations, neighborhood groups and policy makers to serve the needs of the community. SSA provides services through its administration and operating departments. Administration includes Finance, Government and Community Relations, and Human Resources. SSA’s operations include Adult and Aging Services, Children and Family Services, and Workforce and Benefits Administration. The Social Services Agency assists one out of four of Alameda County's residents. The mission of the Social Services Agency is to promote the economic and social well-being of individuals, families, neighborhoods, and communities. To learn more about the Alameda County Social Services Agency, please visit the website at https://www.alamedasocialservices.org/ . THE POSITION: This classification specification describes the journey-level classification of the Social Worker Classification flexible staffed series. Under general supervision, the Social Worker II Social Workers will assess clients for eligibility of services, needs, and make level, to assess referrals to appropriate service programs, as well as provide assistance and provide, provide counseling and appropriate supportive social services to clients; collect and evaluate client socio-economic information and data; manage the on-going responsibility for a caseload of applicants or clients receiving services, and performs other related duties as required. For more detailed information about the job classification, visit: Social Worker II (6715) . IDEAL CANDIDATE: In addition to meeting the minimum qualifications below, the ideal candidate will possess the following critical attributes: Exceptional written and oral communication skills, with a proven record of delivering clear, effective communication, taking responsibility for understanding others, and clearly conveying information, and ideas through a variety of media; The ability to build and maintain successful work relationships, collaborating with multiple agencies to address client needs, work effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds, and making the most effective use of the capabilities, insights, and ideas of all individuals; Skill as a well-organized individual, capable of prioritizing, multi-tasking planning daily work activities, and establishing a course of action to ensure work is completed efficiently; Ability to treat people with dignity, respect and fairness, giving proper credit, and standing up for deserving others and their ideas even in the face of resistance or challenge; Outstanding analytical skills, with demonstrated ability to think logically and arrive at sound conclusions; A demonstrated knowledge of, and ability to apply, the principles, practices and techniques of social work; Knowledge of Welfare and Institutions Code, the Social Security Act, and pertinent legislation in the field of public welfare; Ability to interpret complex federal and state laws, rules and regulations and procedures related to social work; and Experience providing client-centered service and demonstrated knowledge of public and private social agencies and other community resources. VACANCIES: The current vacancies are within the Social Services Agency. However, the eligible list resulting from this recruitment may be used by any department needing to fill a vacancy. MINIMUM QUALIFICATIONS EITHER I Experience : The equivalent of six (6) months of full-time experience in the class of Social Worker I in the Alameda County classified service. OR II Education : Equivalent to graduation from a two (2) year accredited college (90 quarter units or 60 semester units), which includes 15 semester or 22 quarter units in social welfare, social/human services, public health, sociology, psychology, clinical psychology, counseling, or other behavioral science. AND Experience : The equivalent of one (1) year of full-time experience as an Employment Counselor or experience comparable to an Employment Counselor. OR III Education : Equivalent to graduation from an accredited college or university (180 quarter units or 120-semester units), which includes 30 semester or 45 quarter units in social welfare, social/human services, public health, sociology, psychology, clinical psychology, counseling, or other behavioral science. AND Experience : The equivalent of one (1) year of full-time social casework experience in a public or non-profit human services agency. (Completion of one (1) year of graduate study in a recognized school of social work may be substituted for the experience required.) License : All positions require possession of a valid California Motor Vehicle Operator's license. Special Requirements : Fluency in Spanish, Cantonese, Mandarin, Farsi, Tagalog, Vietnamese, or Cambodian is desirable. NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of : Principles, practices, and techniques of social work. Provisions of the California Welfare and Institutions Code, the Social Security Act, and other pertinent legislation in the field of public welfare, including changes and developments in such legislation. Aims and functions of community organization and resources, including available services in the employment field County and State Health and Human Services Agency and health care. Basic psychological theory and practices related to human behavior. Public and private social agencies and other community resources. Ability to : Analyze and evaluate individual situations to reach sound conclusions and make appropriate recommendations. Interpret complex Federal and State laws, rules, regulations, and procedures. Establish and maintain effective working relationships with other professional personnel and the public, the general public, culturally diverse populations, other departments/agencies, co-workers, and other groups and organizations. Communicate effectively orally and in writing. Prioritize work. Demonstrate good customer service, interpersonal sensitivity and diplomacy when working with others regarding sensitive or crisis situations. Implement effective caseload management techniques. Deal impartially and with restraint in stressful situations. Follow complex oral and written instructions. Use computers and software applications effectively. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF the following steps: 1) A review of applicants' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process. 3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. Candidates must attain a qualifying rating on each portion of this recruitment. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs . RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.The following dates are tentative and subject to change based on the needs of the Agency. TENTATIVE RECRUITMENT PLAN Deadline for Filing: 5:00 PM Monday, May 13, 2024 Review of Minimum Qualifications: May 20, 2024 Review of Supplemental Questionnaire for Best Qualified: Week of June 17 , 2024 Virtual Civil Service Pre-Recorded Oral Examination: Week of July 8, 2024 Notification of Results July 29, 2024 Promulgation of Eligible List August 7, 2024 TENTATIVE SELECTION PLAN Departmental Hiring Interviews *TBD WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes.To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date offiling. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website: www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org, Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email boxesNoreply@jobaps.comand noreplyalamedacountyhr@acgov.orgare routed to unmonitored mailboxes. If you have questions, please go to our website atwww.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Montrice Goodman| Human Resources Analyst Human Resource Services, County of Alameda (510) 208-3954 | Montrice.Goodman2@acgov.org www.acgov.org/hrs DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 5/13/2024 5:00:00 PM
Apr 19, 2024
Full Time
Introduction THIS IS A NEW ASSEMBLED EXAMINATION . The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaires will only be accepted on-line. DESCRIPTION THE AGENCY: The Alameda County Social Services Agency (SSA) is comprised of almost 2,400 men and women working collectively and in partnership with community-based organizations, neighborhood groups and policy makers to serve the needs of the community. SSA provides services through its administration and operating departments. Administration includes Finance, Government and Community Relations, and Human Resources. SSA’s operations include Adult and Aging Services, Children and Family Services, and Workforce and Benefits Administration. The Social Services Agency assists one out of four of Alameda County's residents. The mission of the Social Services Agency is to promote the economic and social well-being of individuals, families, neighborhoods, and communities. To learn more about the Alameda County Social Services Agency, please visit the website at https://www.alamedasocialservices.org/ . THE POSITION: This classification specification describes the journey-level classification of the Social Worker Classification flexible staffed series. Under general supervision, the Social Worker II Social Workers will assess clients for eligibility of services, needs, and make level, to assess referrals to appropriate service programs, as well as provide assistance and provide, provide counseling and appropriate supportive social services to clients; collect and evaluate client socio-economic information and data; manage the on-going responsibility for a caseload of applicants or clients receiving services, and performs other related duties as required. For more detailed information about the job classification, visit: Social Worker II (6715) . IDEAL CANDIDATE: In addition to meeting the minimum qualifications below, the ideal candidate will possess the following critical attributes: Exceptional written and oral communication skills, with a proven record of delivering clear, effective communication, taking responsibility for understanding others, and clearly conveying information, and ideas through a variety of media; The ability to build and maintain successful work relationships, collaborating with multiple agencies to address client needs, work effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds, and making the most effective use of the capabilities, insights, and ideas of all individuals; Skill as a well-organized individual, capable of prioritizing, multi-tasking planning daily work activities, and establishing a course of action to ensure work is completed efficiently; Ability to treat people with dignity, respect and fairness, giving proper credit, and standing up for deserving others and their ideas even in the face of resistance or challenge; Outstanding analytical skills, with demonstrated ability to think logically and arrive at sound conclusions; A demonstrated knowledge of, and ability to apply, the principles, practices and techniques of social work; Knowledge of Welfare and Institutions Code, the Social Security Act, and pertinent legislation in the field of public welfare; Ability to interpret complex federal and state laws, rules and regulations and procedures related to social work; and Experience providing client-centered service and demonstrated knowledge of public and private social agencies and other community resources. VACANCIES: The current vacancies are within the Social Services Agency. However, the eligible list resulting from this recruitment may be used by any department needing to fill a vacancy. MINIMUM QUALIFICATIONS EITHER I Experience : The equivalent of six (6) months of full-time experience in the class of Social Worker I in the Alameda County classified service. OR II Education : Equivalent to graduation from a two (2) year accredited college (90 quarter units or 60 semester units), which includes 15 semester or 22 quarter units in social welfare, social/human services, public health, sociology, psychology, clinical psychology, counseling, or other behavioral science. AND Experience : The equivalent of one (1) year of full-time experience as an Employment Counselor or experience comparable to an Employment Counselor. OR III Education : Equivalent to graduation from an accredited college or university (180 quarter units or 120-semester units), which includes 30 semester or 45 quarter units in social welfare, social/human services, public health, sociology, psychology, clinical psychology, counseling, or other behavioral science. AND Experience : The equivalent of one (1) year of full-time social casework experience in a public or non-profit human services agency. (Completion of one (1) year of graduate study in a recognized school of social work may be substituted for the experience required.) License : All positions require possession of a valid California Motor Vehicle Operator's license. Special Requirements : Fluency in Spanish, Cantonese, Mandarin, Farsi, Tagalog, Vietnamese, or Cambodian is desirable. NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of : Principles, practices, and techniques of social work. Provisions of the California Welfare and Institutions Code, the Social Security Act, and other pertinent legislation in the field of public welfare, including changes and developments in such legislation. Aims and functions of community organization and resources, including available services in the employment field County and State Health and Human Services Agency and health care. Basic psychological theory and practices related to human behavior. Public and private social agencies and other community resources. Ability to : Analyze and evaluate individual situations to reach sound conclusions and make appropriate recommendations. Interpret complex Federal and State laws, rules, regulations, and procedures. Establish and maintain effective working relationships with other professional personnel and the public, the general public, culturally diverse populations, other departments/agencies, co-workers, and other groups and organizations. Communicate effectively orally and in writing. Prioritize work. Demonstrate good customer service, interpersonal sensitivity and diplomacy when working with others regarding sensitive or crisis situations. Implement effective caseload management techniques. Deal impartially and with restraint in stressful situations. Follow complex oral and written instructions. Use computers and software applications effectively. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF the following steps: 1) A review of applicants' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process. 3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. Candidates must attain a qualifying rating on each portion of this recruitment. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs . RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.The following dates are tentative and subject to change based on the needs of the Agency. TENTATIVE RECRUITMENT PLAN Deadline for Filing: 5:00 PM Monday, May 13, 2024 Review of Minimum Qualifications: May 20, 2024 Review of Supplemental Questionnaire for Best Qualified: Week of June 17 , 2024 Virtual Civil Service Pre-Recorded Oral Examination: Week of July 8, 2024 Notification of Results July 29, 2024 Promulgation of Eligible List August 7, 2024 TENTATIVE SELECTION PLAN Departmental Hiring Interviews *TBD WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes.To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date offiling. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website: www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org, Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email boxesNoreply@jobaps.comand noreplyalamedacountyhr@acgov.orgare routed to unmonitored mailboxes. If you have questions, please go to our website atwww.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Montrice Goodman| Human Resources Analyst Human Resource Services, County of Alameda (510) 208-3954 | Montrice.Goodman2@acgov.org www.acgov.org/hrs DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 5/13/2024 5:00:00 PM
Introduction THIS IS A NEW ASSEMBLED EXAMINATION . The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Application or Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaires will only be accepted online . DESCRIPTION THE AGENCY The Alameda County Employees’ Retirement Association (ACERA) is the retirement pension plan for public employees in Alameda County, California who work for Alameda County and other agencies . ACERA was established in 1948 by the Alameda County Board of Supervisors to provide retirement, disability, and death benefits to Alameda County and member district employees. The ACERA retirement plan provides lifetime benefits to members of the retirement system who meet the minimum age and length-of-service requirements or are eligible for disability retirement. The plan is a significant and fundamental part of the comprehensive benefits package that participating employers offer to eligible employees, allowing employees to collectively invest their deferred wages to receive a secure income after retirement. ACERA also administers retiree health care and supplemental cost-of-living benefits. MISSION To provide ACERA members and employers with flexible, cost-effective, participant-oriented benefits through prudent investment management and superior member services. For more detailed information about the agency, visit: Alameda County Employees’ Retirement Association (ACERA) . THE POSITION Under close supervision and direction from the Senior Retirement Technician, this class of Retirement Technician, conducts enrollment, processes retirement benefits and provides on-going assistance to eligible members of the Alameda County Employee Retirement Association (ACERA) participating members with Pension, Death, Disability, Health and Dental Plans and performs other related duties as assigned. For more information about the job classification, visit: Retirement Technician (#1352) . MINIMUM QUALIFICATIONS Either I : Experience : The equivalent of one year full-time experience in the class of Employee Benefits Tech I with experience processing and explaining employee health related benefits in the Alameda County classified service. Or II : Experience : The equivalent of two years of full-time experience processing and explaining pension or health related benefits program in a department of a private or public organization. One year of payroll experience may be substituted for one year of benefits experience. A Bachelor's degree with major course work in Business or Public Administration, Accounting, Economics, Human Services or related field or possession of the Certified Employee Benefits Specialist certificate may be substituted for two years of the required experience. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of : Effective customer service techniques. Team-based work environment. Information gathering and interviewing techniques. Research methods. Basic mathematical functions and computations, including calculating percentages and prorated benefit amounts. 1937 Act County Employees Retirement Law. Word processing and spreadsheet applications and data entry skills. Calculators and their functions. Correct usage of English, including punctuation, spelling and grammar. Ability to : Listen attentively in order to discern members’ needs. Demonstrate sensitivity and interpersonal skills when interviewing and counseling members. Be diplomatic and tactful when dealing with a variety of people of diverse backgrounds. Establish and maintain professional relationships with ACERA members, ACERA staff, personnel in other departments and agencies, members of the Board of Retirement and with representatives from legal, medical or consultant firms. Work independently and in a team-based environment. Communicate effectively in oral and written form. Independently draft correspondence and procedures. Research and prepare clear, concise and comprehensive reports. Read, comprehend, interpret and apply laws, rules, regulations, policies and procedures. Maintain information system database through accurate input of data. Perform a variety of mathematical computations using a calculator. Use and/or design spreadsheet applications to automate work processes. Function proficiently in an automated office environment. Multi-task and prioritize work projects. EXAMINATION COMPONENTS The examination will consist of the following steps: A review of applicants' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. A review of candidates' supplemental questionnaires to determine the best qualified. An oral interview which will be weighted as 100% of the candidates' final examination score. The oral interview may contain situational exercises. Candidates must attain a qualifying rating of each portion of this examination. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. RECRUITMENT AND SELECTION PLAN The County will inform applicants, via email and with reasonable notice in advance, of any examination process that will require their attendance. The following dates are tentative and subject to change based on operational needs. RECRUITMENT PLAN Deadline for Filing: 5:00 p.m., Monday, May 6, 2024 Review of Applications for Minimum Qualifications: Week of May 13, 2024 Screening for the Best Qualified: Week of June 3, 2024 Virtual Civil Service Pre-Recorded Oral Examination: June 17 - June 27, 2024 Notification of Results: Week of July 15, 2024 SELECTION PLAN Departmental Hiring Interviews: Week of July 29th, 2024 WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statues. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org , @jobaps.com , NoReply@jobaps.com , and NoReplyAlamedaCountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. NOTE: All notices are generated through an automated email notification system. Replies to the email boxes Noreply@acgov.org and NoReplyAlamedaCountyHR@acgov.org are routed to unmonitored mailboxes. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Maria Tabora | Human Resources Analyst Human Resource Services, County of Alameda (510) 272-6463 | Maria.Tabora@acgov.org www.acgov.org/hrs DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 5/6/2024 5:00:00 PM
Apr 11, 2024
Full Time
Introduction THIS IS A NEW ASSEMBLED EXAMINATION . The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Application or Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaires will only be accepted online . DESCRIPTION THE AGENCY The Alameda County Employees’ Retirement Association (ACERA) is the retirement pension plan for public employees in Alameda County, California who work for Alameda County and other agencies . ACERA was established in 1948 by the Alameda County Board of Supervisors to provide retirement, disability, and death benefits to Alameda County and member district employees. The ACERA retirement plan provides lifetime benefits to members of the retirement system who meet the minimum age and length-of-service requirements or are eligible for disability retirement. The plan is a significant and fundamental part of the comprehensive benefits package that participating employers offer to eligible employees, allowing employees to collectively invest their deferred wages to receive a secure income after retirement. ACERA also administers retiree health care and supplemental cost-of-living benefits. MISSION To provide ACERA members and employers with flexible, cost-effective, participant-oriented benefits through prudent investment management and superior member services. For more detailed information about the agency, visit: Alameda County Employees’ Retirement Association (ACERA) . THE POSITION Under close supervision and direction from the Senior Retirement Technician, this class of Retirement Technician, conducts enrollment, processes retirement benefits and provides on-going assistance to eligible members of the Alameda County Employee Retirement Association (ACERA) participating members with Pension, Death, Disability, Health and Dental Plans and performs other related duties as assigned. For more information about the job classification, visit: Retirement Technician (#1352) . MINIMUM QUALIFICATIONS Either I : Experience : The equivalent of one year full-time experience in the class of Employee Benefits Tech I with experience processing and explaining employee health related benefits in the Alameda County classified service. Or II : Experience : The equivalent of two years of full-time experience processing and explaining pension or health related benefits program in a department of a private or public organization. One year of payroll experience may be substituted for one year of benefits experience. A Bachelor's degree with major course work in Business or Public Administration, Accounting, Economics, Human Services or related field or possession of the Certified Employee Benefits Specialist certificate may be substituted for two years of the required experience. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of : Effective customer service techniques. Team-based work environment. Information gathering and interviewing techniques. Research methods. Basic mathematical functions and computations, including calculating percentages and prorated benefit amounts. 1937 Act County Employees Retirement Law. Word processing and spreadsheet applications and data entry skills. Calculators and their functions. Correct usage of English, including punctuation, spelling and grammar. Ability to : Listen attentively in order to discern members’ needs. Demonstrate sensitivity and interpersonal skills when interviewing and counseling members. Be diplomatic and tactful when dealing with a variety of people of diverse backgrounds. Establish and maintain professional relationships with ACERA members, ACERA staff, personnel in other departments and agencies, members of the Board of Retirement and with representatives from legal, medical or consultant firms. Work independently and in a team-based environment. Communicate effectively in oral and written form. Independently draft correspondence and procedures. Research and prepare clear, concise and comprehensive reports. Read, comprehend, interpret and apply laws, rules, regulations, policies and procedures. Maintain information system database through accurate input of data. Perform a variety of mathematical computations using a calculator. Use and/or design spreadsheet applications to automate work processes. Function proficiently in an automated office environment. Multi-task and prioritize work projects. EXAMINATION COMPONENTS The examination will consist of the following steps: A review of applicants' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. A review of candidates' supplemental questionnaires to determine the best qualified. An oral interview which will be weighted as 100% of the candidates' final examination score. The oral interview may contain situational exercises. Candidates must attain a qualifying rating of each portion of this examination. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. RECRUITMENT AND SELECTION PLAN The County will inform applicants, via email and with reasonable notice in advance, of any examination process that will require their attendance. The following dates are tentative and subject to change based on operational needs. RECRUITMENT PLAN Deadline for Filing: 5:00 p.m., Monday, May 6, 2024 Review of Applications for Minimum Qualifications: Week of May 13, 2024 Screening for the Best Qualified: Week of June 3, 2024 Virtual Civil Service Pre-Recorded Oral Examination: June 17 - June 27, 2024 Notification of Results: Week of July 15, 2024 SELECTION PLAN Departmental Hiring Interviews: Week of July 29th, 2024 WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statues. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org , @jobaps.com , NoReply@jobaps.com , and NoReplyAlamedaCountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. NOTE: All notices are generated through an automated email notification system. Replies to the email boxes Noreply@acgov.org and NoReplyAlamedaCountyHR@acgov.org are routed to unmonitored mailboxes. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Maria Tabora | Human Resources Analyst Human Resource Services, County of Alameda (510) 272-6463 | Maria.Tabora@acgov.org www.acgov.org/hrs DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 5/6/2024 5:00:00 PM
Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Required to apply: A valid California Motor Vehicle Class C Driver’s License. Candidates must have a clean driving record from the past three years. A clean driving record consist of no moving violations. The DMV printout must be dated within the 25 days of this recruitment. Computer printouts will not be accepted. Must be attached: Department of Motor Vehicle official printout showing a clean driving record for 3 years. Please submit all attachments under the RESUME tab, which can only accept one (1) file.Only the following file types may be uploaded: .doc, .jpg, .pdf, .xls, .txt, .rtf. You may also email the analyst a scanned copy of the required document. Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Application or Supplemental Questionnaire will result in disqualification. Applications and supplemental questionnaires must be in the possession of the Human Resource Services Department by 5:00:00 p.m. on the Last Day for Filing. APPLICATIONS AND SUPPLEMENTAL QUESTIONNAIRE WILL ONLY BE ACCEPTED ONLINE. DESCRIPTION TH E AGENCY The mission of Public Works is to enhance the quality of life for the people of Alameda County by providing a safe, well-maintained, and lasting public works infrastructure through accessible, responsive and effective services. Public services provided by the Alameda County Public Works Agency include flood and storm water pollution control, transportation planning and design, roadway and flood control maintenance and inspection, and construction and building inspections. The goals of the Agency are to keep roads safe and well maintained, provide the highest level of flood protection, provide service levels that optimize infrastructure life cycles, minimize deferred maintenance, ensure that development and construction adhere to applicable State and County rules, optimize disaster preparedness, response and recover, ensure that the Agency’s operations and services minimize negative impacts on the environment, and sustain and advance County and Agency programs through a vital business and administrative support system. For more information about the Alameda County Public Works Agency, please visit their website at www.acgov.org/pwa. THE POSITION This series specification describes three levels of Public Works Inspector, Facilities. Incumbents receive close supervision at the lower level and work under general direction at the upper levels. The Public Works Inspectors, Facilities, inspect and evaluate existing flood control facilities including channels, pipes and culverts, tide gates, levees, etc.; prepares reports and recommendations for any necessary corrections; responds to 24-hour hazardous material spills in Alameda County; utilizes the equipment necessary to work safely underground; and may be responsible for inspecting maintenance contract work such as tree trimming/removals, installation of various pipe, earth-work grading, minor concrete work and fence repairs and installations. At the III level only, incumbents also inspect roadways and related facilities and improvements. The Public Works Inspector, Facilities, are primarily responsible for inspecting existing flood control facilities, pavements and drainage of County maintained roads for functional adequacy and public safety. Occasionally, incumbents at the III level only will also inspect new construction of capital projects, repairs and improvements to flood control facilities, roads, highways and water supply systems, overseeing the work of outside contractors. Further, the option of Public Works Inspector, Facilities, at all levels, is distinguished from the Public Works Inspector, Construction in that incumbents of this option are required to respond to hazardous material spills and possess a Hazardous Waste Operations and Emergency Response First Responder Awareness or Operations Certificate from the State of California. Public Works Inspectors III, Facilities, are considered the advanced journey level and lead inspectors for the facilities inspections having full responsibility for their assigned facility inspections. Additionally, incumbents of Public Works Inspector III, Facilities, have lead responsibility during underground inspections, and are regularly assigned inspection and hazardous material spill projects that require a higher level of expertise than those assigned to the lower levels in the series. For more detailed information about the job classification, visit : PUBLIC WORKS INSPECTOR III, FACILITIES (#2172) MINIMUM QUALIFICATIONS Either I The equivalent of two years full time experience as a Public Works Inspector II, Facilities, or an equivalent or higher-level class in the Alameda County service. OR II The equivalent of four years full time experience in increasingly responsible and varied sub-professional civil engineering experience at least two years of which included flood control or water distribution facilities inspection. Special Certificate: Within six months of employment, Public Works Inspectors must meet Operations Level or higher training requirements and/or competencies sufficient to respond, recognize and manage hazardous materials cleanup. These requirements are typically met by possession Hazardous Water Operations and Emergency Response (HAZWOPER) First Responder Operations (FRO) level certification. HAZWOPER FRO training requirements and competencies are defined in the California Codes of Regulations Title 8, Section 5192 (q) (6) (B) or 29CCR 1910.120 (q) (6) (i). License (required for all levels): Possess and maintain a valid California Motor Vehicle Class C Driver’s License. Candidates must submit evidence from the DMV showing current status of their license at the time of application and at time of hire and must have a clean driving record for the previous three-year period. KNOWLEDGE AND SKILLS Knowledge of: • Office methods and procedures, including filing and record keeping practices. • Basic design and construction methods and materials for flood control facilities and roadways. • Field engineering investigation procedures. • Mathematics including trigonometry and standards methods and equipment used in flood control facility maintenance and basic engineering drafting procedures. • Pavement inspection and the County Pavement Management System and other maintenance management systems. • Hazardous materials response and sampling procedures. • OSHA rules and regulations. • Public Works construction practices drawings, specifications and labor compliance laws. • Computer applications and software related to the work. Ability to: • Prepare complete and comprehensive written reports. • Operate a computer and other standard office equipment. • Analyze rules and regulations for the preparation of maintenance permits. • Analyze and interpret plans, drawings, specifications, codes, technical manuals and maps. • Maintain effective working relationships with property owners, other public agencies and others. • Inspect pavement and maintenance contract projects. • Prepare drawings for as builts; change orders and maintenance contract projects. • Operate gas detection meters and hazardous materials sampling devices. • Train personnel and take lead responsibility of inspection teams. • Operate a variety of equipment such as camera, calculator, two-way radio and telephone. • Walk on steep slopes, slippery surfaces and climb ladders. • Work independently in the field. • Safely work in all kinds of weather day or night. • Communicate clearly and effectively in English, both written and oral. • Maintain composure during stressful situations and make good decisions. • Train and provide field supervision to assigned personnel. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: A review of applicants' application to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. A review of the supplemental questionnaire to determine the best qualified.Those candidates considered the best qualified will move on to the final step in the examination process. An oral interview which will be weighted as 100% of the candidates' final examination score. The oral interview may contain situational exercises. Candidates must attain a qualifying rating on each portion of this recruitment. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. For more information on the Civil Service Selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs . RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: TENTATIVE RECRUITMENT AND SELECTION PLAN Deadline for Filing: 5:00:00 p.m., Monday, May 6, 2024 Review of Minimum Qualifications: by May 10, 2024 Review of Questionnaire for Best Qualified: by June 14, 2024 Oral Examination: * Week of June 24, 2024 Department Selection Interview: Early August 2024 *The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employees discount, fitness and health screening programs focused on overall well-being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Childcare Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, acgov.org, Noreplyalamedacountyhr@acgov.org, and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com and Noreplyalamedacountyhr@acgov.org are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Erika Beams, Human Resources Analyst Human Resource Services Division, County of Alameda Analyst Email Address Link: ERIKA.BEAMS@ACGOV.ORG | Phone: 510-272-6393 www.acgov.org/hrs DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 5/6/2024 5:00:00 PM
Apr 11, 2024
Full Time
Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Required to apply: A valid California Motor Vehicle Class C Driver’s License. Candidates must have a clean driving record from the past three years. A clean driving record consist of no moving violations. The DMV printout must be dated within the 25 days of this recruitment. Computer printouts will not be accepted. Must be attached: Department of Motor Vehicle official printout showing a clean driving record for 3 years. Please submit all attachments under the RESUME tab, which can only accept one (1) file.Only the following file types may be uploaded: .doc, .jpg, .pdf, .xls, .txt, .rtf. You may also email the analyst a scanned copy of the required document. Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Application or Supplemental Questionnaire will result in disqualification. Applications and supplemental questionnaires must be in the possession of the Human Resource Services Department by 5:00:00 p.m. on the Last Day for Filing. APPLICATIONS AND SUPPLEMENTAL QUESTIONNAIRE WILL ONLY BE ACCEPTED ONLINE. DESCRIPTION TH E AGENCY The mission of Public Works is to enhance the quality of life for the people of Alameda County by providing a safe, well-maintained, and lasting public works infrastructure through accessible, responsive and effective services. Public services provided by the Alameda County Public Works Agency include flood and storm water pollution control, transportation planning and design, roadway and flood control maintenance and inspection, and construction and building inspections. The goals of the Agency are to keep roads safe and well maintained, provide the highest level of flood protection, provide service levels that optimize infrastructure life cycles, minimize deferred maintenance, ensure that development and construction adhere to applicable State and County rules, optimize disaster preparedness, response and recover, ensure that the Agency’s operations and services minimize negative impacts on the environment, and sustain and advance County and Agency programs through a vital business and administrative support system. For more information about the Alameda County Public Works Agency, please visit their website at www.acgov.org/pwa. THE POSITION This series specification describes three levels of Public Works Inspector, Facilities. Incumbents receive close supervision at the lower level and work under general direction at the upper levels. The Public Works Inspectors, Facilities, inspect and evaluate existing flood control facilities including channels, pipes and culverts, tide gates, levees, etc.; prepares reports and recommendations for any necessary corrections; responds to 24-hour hazardous material spills in Alameda County; utilizes the equipment necessary to work safely underground; and may be responsible for inspecting maintenance contract work such as tree trimming/removals, installation of various pipe, earth-work grading, minor concrete work and fence repairs and installations. At the III level only, incumbents also inspect roadways and related facilities and improvements. The Public Works Inspector, Facilities, are primarily responsible for inspecting existing flood control facilities, pavements and drainage of County maintained roads for functional adequacy and public safety. Occasionally, incumbents at the III level only will also inspect new construction of capital projects, repairs and improvements to flood control facilities, roads, highways and water supply systems, overseeing the work of outside contractors. Further, the option of Public Works Inspector, Facilities, at all levels, is distinguished from the Public Works Inspector, Construction in that incumbents of this option are required to respond to hazardous material spills and possess a Hazardous Waste Operations and Emergency Response First Responder Awareness or Operations Certificate from the State of California. Public Works Inspectors III, Facilities, are considered the advanced journey level and lead inspectors for the facilities inspections having full responsibility for their assigned facility inspections. Additionally, incumbents of Public Works Inspector III, Facilities, have lead responsibility during underground inspections, and are regularly assigned inspection and hazardous material spill projects that require a higher level of expertise than those assigned to the lower levels in the series. For more detailed information about the job classification, visit : PUBLIC WORKS INSPECTOR III, FACILITIES (#2172) MINIMUM QUALIFICATIONS Either I The equivalent of two years full time experience as a Public Works Inspector II, Facilities, or an equivalent or higher-level class in the Alameda County service. OR II The equivalent of four years full time experience in increasingly responsible and varied sub-professional civil engineering experience at least two years of which included flood control or water distribution facilities inspection. Special Certificate: Within six months of employment, Public Works Inspectors must meet Operations Level or higher training requirements and/or competencies sufficient to respond, recognize and manage hazardous materials cleanup. These requirements are typically met by possession Hazardous Water Operations and Emergency Response (HAZWOPER) First Responder Operations (FRO) level certification. HAZWOPER FRO training requirements and competencies are defined in the California Codes of Regulations Title 8, Section 5192 (q) (6) (B) or 29CCR 1910.120 (q) (6) (i). License (required for all levels): Possess and maintain a valid California Motor Vehicle Class C Driver’s License. Candidates must submit evidence from the DMV showing current status of their license at the time of application and at time of hire and must have a clean driving record for the previous three-year period. KNOWLEDGE AND SKILLS Knowledge of: • Office methods and procedures, including filing and record keeping practices. • Basic design and construction methods and materials for flood control facilities and roadways. • Field engineering investigation procedures. • Mathematics including trigonometry and standards methods and equipment used in flood control facility maintenance and basic engineering drafting procedures. • Pavement inspection and the County Pavement Management System and other maintenance management systems. • Hazardous materials response and sampling procedures. • OSHA rules and regulations. • Public Works construction practices drawings, specifications and labor compliance laws. • Computer applications and software related to the work. Ability to: • Prepare complete and comprehensive written reports. • Operate a computer and other standard office equipment. • Analyze rules and regulations for the preparation of maintenance permits. • Analyze and interpret plans, drawings, specifications, codes, technical manuals and maps. • Maintain effective working relationships with property owners, other public agencies and others. • Inspect pavement and maintenance contract projects. • Prepare drawings for as builts; change orders and maintenance contract projects. • Operate gas detection meters and hazardous materials sampling devices. • Train personnel and take lead responsibility of inspection teams. • Operate a variety of equipment such as camera, calculator, two-way radio and telephone. • Walk on steep slopes, slippery surfaces and climb ladders. • Work independently in the field. • Safely work in all kinds of weather day or night. • Communicate clearly and effectively in English, both written and oral. • Maintain composure during stressful situations and make good decisions. • Train and provide field supervision to assigned personnel. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: A review of applicants' application to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. A review of the supplemental questionnaire to determine the best qualified.Those candidates considered the best qualified will move on to the final step in the examination process. An oral interview which will be weighted as 100% of the candidates' final examination score. The oral interview may contain situational exercises. Candidates must attain a qualifying rating on each portion of this recruitment. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. For more information on the Civil Service Selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs . RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: TENTATIVE RECRUITMENT AND SELECTION PLAN Deadline for Filing: 5:00:00 p.m., Monday, May 6, 2024 Review of Minimum Qualifications: by May 10, 2024 Review of Questionnaire for Best Qualified: by June 14, 2024 Oral Examination: * Week of June 24, 2024 Department Selection Interview: Early August 2024 *The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employees discount, fitness and health screening programs focused on overall well-being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Childcare Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, acgov.org, Noreplyalamedacountyhr@acgov.org, and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com and Noreplyalamedacountyhr@acgov.org are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Erika Beams, Human Resources Analyst Human Resource Services Division, County of Alameda Analyst Email Address Link: ERIKA.BEAMS@ACGOV.ORG | Phone: 510-272-6393 www.acgov.org/hrs DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 5/6/2024 5:00:00 PM
Alameda County
San Leandro, California, United States
Introduction THIS IS A NEW CONTINUOUS EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. This examination may be reopened as necessary and the names of additional candidates merged onto the existing list according to examination score. Supplemental Questionnaire : A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00:00 p.m. on the Last Day for Filing. Failure to submit the Application or Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaires will only be accepted on-line. This is a continuous filing exam with filing deadlines on the following dates at 5:00:00 PM: January 31, 2024 March 29, 2024 May 31, 2024 July 31, 2024 September 30, 2024 December 2, 2024 ***If you have previously applied or started an application for the Juvenile Institutional Officer Associate,Examination #23-6214-02 , to reapply for this recruitment, please contact the examination analyst, Tracy Gonzalez, at Tracy.Gonzalez@acgov.org to have your previous application released back to you.*** *The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you previously submitted an application and choose to reapply, your new score/disposition will replace your current disposition. If you do not wish to change your score/disposition, you are not required to reapply to this examination. Candidates who received a qualifying score cannot participate in the examination within six (6) months of their disposition notice. Candidates who did not qualify may reapply sixty (60) days from their disposition notice. Candidates who failed any of the exam components (i.e., oral exam), may reapply sixty (60) days from the exam date.* MEN, WOMEN, MINORITIES, AND MILITARY VETERANS ARE STRONGLY ENCOURAGED TO APPLY. Veterans who pass the examination process and provide a DD214 that meets the County’s criteria will receive additional points added to their final overall score. Please read the recruitment announcement in its entirety for important dates and information. DESCRIPTION MISSION STATEMENT The mission of the Alameda County Probation Department is to protect the public safety by providing supervision, services, support and opportunities to our clients on behalf of the people of Alameda County through quality supervision, leadership, services and effective partnerships. THE DEPARTMENT The Alameda County Probation Department is an essential element of the County’s system of public protection and human services. The Department’s role is to reduce the impact of crime in the community by providing accurate, comprehensive and timely information and recommendations to the Courts, providing community-based sanctions and treatment for offenders, and working cooperatively with law enforcement agencies and community org anizations with similar objectives. The Department provides a wide range of mandated and discretionary investigative, advisory, and supervisory services to adult and juvenile probationers pursuant to State law and the County Charter. For more detailed information about the department, visit: Alameda County Probation Department . THE POSITION Under close supervision, learns the principles and techniques of youth group work; assists in the supervision of a group of youth detained in Juvenile Hall or other Probation Department facilities; and, performs related work as required. Positions in this class work primarily at Juvenile Hall but may work in one of several Probation Department facilities as assigned by management. Incumbents are assigned tasks of a well-defined nature and their supervision lessens as they become more experienced. Incumbents may be required to work any shift, any day of the week. Incumbents also exercise care and custodial functions over a unit, dormitory and/or individual rooms. This class is distinguished from the Juvenile Institutional Officer classification in that the latter is the journey level class performing the full range of activities associated with youth group work. Incumbents will flex promote to Juvenile Institutional Officer after successful completion of all requirements of a 12-month probationary period. Appointment at the Juvenile Institutional Officer Associate level will not exceed one year. For more detailed information about the job classification, visit: Juvenile Institutional Officer Associate (#6214) . To learn more about the exciting work of our Juvenile Institutional Officers, please watch the short video below. MINIMUM QUALIFICATIONS EITHER I Experience : The equivalent of six months full time experience as a Juvenile Institutional Officer Intermittent in the Alameda County classified service. OR II Experience : The equivalent of one year of full time experience involving the organization, direction, or supervision of youth groups in correctional counseling, or in a recreational or correctional setting. OR III Education : A minimum of ten college or university level courses which may be expected to provide knowledge and skills required for this position. These courses must be equal to or greater than 30 semester units or 45 quarter units successfully completed. Coursework in the field of social sciences is highly desirable. License : Possession of a valid California Motor Vehicle Operator's license. May be required to obtain a Class "B" driver's license. A good driving record according to DMV negligent operator guidelines and qualifications for automotive insurance. Special Requirements : Persons appointed to positions in this class in the Probation Department must meet the minimum standards for Peace Officer Section 1031 Government Code. Applicants are not required to be a US citizen, but must be legally authorized to work in the United States under federal law (Per SB 960). A thorough background investigation will be made of all prospective Juvenile Institutional Officers. Any felony conviction is disqualifying. Applicants must be at least 21 years of age at the time of appointment. Applicants must have graduated from high school, attained a satisfactory score on a G.E.D. test or passed a California High School proficiency examination. Applicants must be found free from any physical, emotional or mental condition which might adversely affect the exercise of the powers of a Peace Officer, as determined by a licensed examining authority in accordance with the California Government Code. Applicants will be fingerprinted for purposes of search of local, state and national fingerprint files to disclose any criminal records. Within the prescribed time limit after date of appointment, satisfactory completion of training for Juvenile Institutional Officer as specified by the California Board of State and Community Corrections, Peace Officer Standards and Training PC 832, PC 6035 and PC 6036 as required, and any other training required under law. Incumbents must be available to work all shifts and locations. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of : Awareness of the cultural groups present in Alameda County. General emotional and behavioral patterns of both delinquent and non-delinquent youth and the causes of juvenile delinquency. Leadership techniques for directing or supervising work or leisure time activities. Community resources. First aid practices. Acceptable general health care and housekeeping methods. Security, inspection and safety necessary in a secure/non secure facility. Department facilities. Juvenile laws and departmental rules and regulations. Skill in : Restraining youth. Administering first aid. Applying restraint devices such as handcuffs, etc. Proper use and deployment of Olerosin Capsicum (OC). Ability to : Respond appropriately to hostile and aggressive behavior. Secure the respect and confidence of youth. Establish effective working relationships with supervisors and fellow workers. Communicate effectively orally and in writing. Organize and supervise structured recreational and housekeeping activities appropriate to a detention setting and counseling, both in groups and with individuals. Work successfully with people from a variety of ethnic and cultural backgrounds. Diffuse crisis situations in a calm and positive manner. Work effectively with youth, physically, or emotionally handicapped minors, and hostile or irate persons. Make constructive and appropriate decisions. Exercise sound judgment. All staff are expected to be fully alert while on duty. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THEFOLLOWING STEPS: A review of applicants' applications and supplemental questionnaires to verify possession of the minimum qualifications. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. A review of the supplemental questionnaire for preliminary background screening. A written examination which will be pass/fail. Those candidates attaining a passing score on the written exam will move on to the next step in the examination process. An oral examination which will be weighted as 100% of the candidate's final examination score. Candidates passing the oral examination will move on to the next steps of the Probation Department's selection process. All candidates must successfully complete the following (after passing oral examination): BACKGROUND INVESTIGATION includes a thorough check of police records, personal, military, and employment histories, and inquiry of persons who know you and evaluate whether you: respect the law and rights of others; are dependable and responsible; have demonstrated mature judgment in areas such as the use of drugs and intoxicants; are honest; and are a safe driver. After a conditional offer of employment has been accepted, appointee must successfully complete the following: PSYCHOLOGICAL EXAMINATION is given by a licensed clinician. You will be evaluated on the psychological factors related to successful performance to determine if you are presently suited for the difficult and stressful job of Juvenile Institutional Officer Associate. MEDICAL EXAMINATION- The appointee must satisfactorily complete a probationary period. Candidates must attain a qualifying rating on each portion of the examination WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the "What You Need to Know" section of our website, www.acgov.org/hrs RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.The following dates are tentative and subject to change based on the needs of the Agency. TENTATIVE RECRUITMENT PLAN: For applications submitted by the March 29, 2024 filing deadline Deadline for Filing: Continuous Review of Minimum Qualifications: Continuous Review of Supplemental Questionnaire for Preliminary Background Screening: Continuous Virtual Written Examination: Week of May 6, 2024 Oral Examination: Week of May 27, 2024 TENTATIVE SELECTION PLAN: Background Investigation Psychological Examination Medical Examination dates will vary **updated 4/12/24, TG Continuous: All applications must be completed according to the instructions. Incomplete applications, and resumes in lieu of properly completed applications, will not be considered. Applications and supplemental questionnaires will only be accepted electronically,via the County's online application system by 5:00pm on the deadline for filing. Please note thatcompletingan application template is not the same as submitting an application for this position. To apply for the position, select the "Click Here to Apply" link on the announcement. *The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification. This is a new continuous examination. This examination may be reopened as necessary and the names of additional candidates merged onto the existing list according to the examination score. *** The upcoming test dates below applies to applications received by the March 29, 2024 filing deadline*** Monday, June 10, 2024: Review of Applications for Minimum Qualifications Tuesday, June 18, 2024: Review of Supplemental Questionnaire for Preliminary Background Screening Week of July 8 , 2024 : Written Examination: Applicants that meet minimum qualifications and pass the initial backgrounds screening will be invited to take the State of California Corrections Standards Authority's examination for Juvenile Corrections Officers. Week of August 5, 2024 : Oral Examination Interviews:Those passing the written exam will be invited to participate in an evaluation conducted by an interview panel (the oral exam may include situational exercises). Veterans’ Preference Each applicant entitled to veterans’ preference as provided in the Alameda County Civil Service Rules who has served in the armed forces of the United States during a war or campaign as defined by Section 1897 of the Government Code of the State of California and who has been discharged or released under honorable conditions and wishes to claim such preference shall do so by presenting proof of his/her honorable discharge (DD214) from the armed forces of the United States, showing the dates of his/her military service. Each applicant entitled to Disabled Veterans’ points as provided in the Alameda County Civil Service Rules, who wishes to claim such preference shall additionally present proof of military-connected disability from the United States Veterans Administration. U.S. military veterans (including applicants already employed by the County of Alameda) intending to claim preferential consideration pursuant to Alameda County Civil Service Rules must present proof of honorable discharge or release (DD Form 214) concurrent with this application but in no event later than the final step in the recruitment process (usually the oral interview.) To claim veteran’s preference, proof must be presented during check in on the date of the applicant’s scheduled oral interview. Failure to submit proof by this date will forfeit the applicant's claim to veterans' preference in such examination. Candidates will be required to presenta valid photoI.D. for admittance to each phase of the examination, i.e., driver's license, military I.D., Passport, or California Department of Motor Vehicle's I.D. card. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date offiling . Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website: www.acgov.org/hrs. BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com , @acgov.org , Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com and Noreplyalamedacountyhr@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied. Tracy Gonzalez | Human Resources Analyst Human Resource Services, County of Alameda 510-272-5085 | Email: Tracy.Gonzalez@acgov.org www.acgov.org/hrs Disaster Service Worker All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. Equal Employment Opportunity Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Introduction THIS IS A NEW CONTINUOUS EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. This examination may be reopened as necessary and the names of additional candidates merged onto the existing list according to examination score. Supplemental Questionnaire : A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00:00 p.m. on the Last Day for Filing. Failure to submit the Application or Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaires will only be accepted on-line. This is a continuous filing exam with filing deadlines on the following dates at 5:00:00 PM: January 31, 2024 March 29, 2024 May 31, 2024 July 31, 2024 September 30, 2024 December 2, 2024 ***If you have previously applied or started an application for the Juvenile Institutional Officer Associate,Examination #23-6214-02 , to reapply for this recruitment, please contact the examination analyst, Tracy Gonzalez, at Tracy.Gonzalez@acgov.org to have your previous application released back to you.*** *The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you previously submitted an application and choose to reapply, your new score/disposition will replace your current disposition. If you do not wish to change your score/disposition, you are not required to reapply to this examination. Candidates who received a qualifying score cannot participate in the examination within six (6) months of their disposition notice. Candidates who did not qualify may reapply sixty (60) days from their disposition notice. Candidates who failed any of the exam components (i.e., oral exam), may reapply sixty (60) days from the exam date.* MEN, WOMEN, MINORITIES, AND MILITARY VETERANS ARE STRONGLY ENCOURAGED TO APPLY. Veterans who pass the examination process and provide a DD214 that meets the County’s criteria will receive additional points added to their final overall score. Please read the recruitment announcement in its entirety for important dates and information. DESCRIPTION MISSION STATEMENT The mission of the Alameda County Probation Department is to protect the public safety by providing supervision, services, support and opportunities to our clients on behalf of the people of Alameda County through quality supervision, leadership, services and effective partnerships. THE DEPARTMENT The Alameda County Probation Department is an essential element of the County’s system of public protection and human services. The Department’s role is to reduce the impact of crime in the community by providing accurate, comprehensive and timely information and recommendations to the Courts, providing community-based sanctions and treatment for offenders, and working cooperatively with law enforcement agencies and community org anizations with similar objectives. The Department provides a wide range of mandated and discretionary investigative, advisory, and supervisory services to adult and juvenile probationers pursuant to State law and the County Charter. For more detailed information about the department, visit: Alameda County Probation Department . THE POSITION Under close supervision, learns the principles and techniques of youth group work; assists in the supervision of a group of youth detained in Juvenile Hall or other Probation Department facilities; and, performs related work as required. Positions in this class work primarily at Juvenile Hall but may work in one of several Probation Department facilities as assigned by management. Incumbents are assigned tasks of a well-defined nature and their supervision lessens as they become more experienced. Incumbents may be required to work any shift, any day of the week. Incumbents also exercise care and custodial functions over a unit, dormitory and/or individual rooms. This class is distinguished from the Juvenile Institutional Officer classification in that the latter is the journey level class performing the full range of activities associated with youth group work. Incumbents will flex promote to Juvenile Institutional Officer after successful completion of all requirements of a 12-month probationary period. Appointment at the Juvenile Institutional Officer Associate level will not exceed one year. For more detailed information about the job classification, visit: Juvenile Institutional Officer Associate (#6214) . To learn more about the exciting work of our Juvenile Institutional Officers, please watch the short video below. MINIMUM QUALIFICATIONS EITHER I Experience : The equivalent of six months full time experience as a Juvenile Institutional Officer Intermittent in the Alameda County classified service. OR II Experience : The equivalent of one year of full time experience involving the organization, direction, or supervision of youth groups in correctional counseling, or in a recreational or correctional setting. OR III Education : A minimum of ten college or university level courses which may be expected to provide knowledge and skills required for this position. These courses must be equal to or greater than 30 semester units or 45 quarter units successfully completed. Coursework in the field of social sciences is highly desirable. License : Possession of a valid California Motor Vehicle Operator's license. May be required to obtain a Class "B" driver's license. A good driving record according to DMV negligent operator guidelines and qualifications for automotive insurance. Special Requirements : Persons appointed to positions in this class in the Probation Department must meet the minimum standards for Peace Officer Section 1031 Government Code. Applicants are not required to be a US citizen, but must be legally authorized to work in the United States under federal law (Per SB 960). A thorough background investigation will be made of all prospective Juvenile Institutional Officers. Any felony conviction is disqualifying. Applicants must be at least 21 years of age at the time of appointment. Applicants must have graduated from high school, attained a satisfactory score on a G.E.D. test or passed a California High School proficiency examination. Applicants must be found free from any physical, emotional or mental condition which might adversely affect the exercise of the powers of a Peace Officer, as determined by a licensed examining authority in accordance with the California Government Code. Applicants will be fingerprinted for purposes of search of local, state and national fingerprint files to disclose any criminal records. Within the prescribed time limit after date of appointment, satisfactory completion of training for Juvenile Institutional Officer as specified by the California Board of State and Community Corrections, Peace Officer Standards and Training PC 832, PC 6035 and PC 6036 as required, and any other training required under law. Incumbents must be available to work all shifts and locations. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of : Awareness of the cultural groups present in Alameda County. General emotional and behavioral patterns of both delinquent and non-delinquent youth and the causes of juvenile delinquency. Leadership techniques for directing or supervising work or leisure time activities. Community resources. First aid practices. Acceptable general health care and housekeeping methods. Security, inspection and safety necessary in a secure/non secure facility. Department facilities. Juvenile laws and departmental rules and regulations. Skill in : Restraining youth. Administering first aid. Applying restraint devices such as handcuffs, etc. Proper use and deployment of Olerosin Capsicum (OC). Ability to : Respond appropriately to hostile and aggressive behavior. Secure the respect and confidence of youth. Establish effective working relationships with supervisors and fellow workers. Communicate effectively orally and in writing. Organize and supervise structured recreational and housekeeping activities appropriate to a detention setting and counseling, both in groups and with individuals. Work successfully with people from a variety of ethnic and cultural backgrounds. Diffuse crisis situations in a calm and positive manner. Work effectively with youth, physically, or emotionally handicapped minors, and hostile or irate persons. Make constructive and appropriate decisions. Exercise sound judgment. All staff are expected to be fully alert while on duty. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THEFOLLOWING STEPS: A review of applicants' applications and supplemental questionnaires to verify possession of the minimum qualifications. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. A review of the supplemental questionnaire for preliminary background screening. A written examination which will be pass/fail. Those candidates attaining a passing score on the written exam will move on to the next step in the examination process. An oral examination which will be weighted as 100% of the candidate's final examination score. Candidates passing the oral examination will move on to the next steps of the Probation Department's selection process. All candidates must successfully complete the following (after passing oral examination): BACKGROUND INVESTIGATION includes a thorough check of police records, personal, military, and employment histories, and inquiry of persons who know you and evaluate whether you: respect the law and rights of others; are dependable and responsible; have demonstrated mature judgment in areas such as the use of drugs and intoxicants; are honest; and are a safe driver. After a conditional offer of employment has been accepted, appointee must successfully complete the following: PSYCHOLOGICAL EXAMINATION is given by a licensed clinician. You will be evaluated on the psychological factors related to successful performance to determine if you are presently suited for the difficult and stressful job of Juvenile Institutional Officer Associate. MEDICAL EXAMINATION- The appointee must satisfactorily complete a probationary period. Candidates must attain a qualifying rating on each portion of the examination WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the "What You Need to Know" section of our website, www.acgov.org/hrs RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.The following dates are tentative and subject to change based on the needs of the Agency. TENTATIVE RECRUITMENT PLAN: For applications submitted by the March 29, 2024 filing deadline Deadline for Filing: Continuous Review of Minimum Qualifications: Continuous Review of Supplemental Questionnaire for Preliminary Background Screening: Continuous Virtual Written Examination: Week of May 6, 2024 Oral Examination: Week of May 27, 2024 TENTATIVE SELECTION PLAN: Background Investigation Psychological Examination Medical Examination dates will vary **updated 4/12/24, TG Continuous: All applications must be completed according to the instructions. Incomplete applications, and resumes in lieu of properly completed applications, will not be considered. Applications and supplemental questionnaires will only be accepted electronically,via the County's online application system by 5:00pm on the deadline for filing. Please note thatcompletingan application template is not the same as submitting an application for this position. To apply for the position, select the "Click Here to Apply" link on the announcement. *The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification. This is a new continuous examination. This examination may be reopened as necessary and the names of additional candidates merged onto the existing list according to the examination score. *** The upcoming test dates below applies to applications received by the March 29, 2024 filing deadline*** Monday, June 10, 2024: Review of Applications for Minimum Qualifications Tuesday, June 18, 2024: Review of Supplemental Questionnaire for Preliminary Background Screening Week of July 8 , 2024 : Written Examination: Applicants that meet minimum qualifications and pass the initial backgrounds screening will be invited to take the State of California Corrections Standards Authority's examination for Juvenile Corrections Officers. Week of August 5, 2024 : Oral Examination Interviews:Those passing the written exam will be invited to participate in an evaluation conducted by an interview panel (the oral exam may include situational exercises). Veterans’ Preference Each applicant entitled to veterans’ preference as provided in the Alameda County Civil Service Rules who has served in the armed forces of the United States during a war or campaign as defined by Section 1897 of the Government Code of the State of California and who has been discharged or released under honorable conditions and wishes to claim such preference shall do so by presenting proof of his/her honorable discharge (DD214) from the armed forces of the United States, showing the dates of his/her military service. Each applicant entitled to Disabled Veterans’ points as provided in the Alameda County Civil Service Rules, who wishes to claim such preference shall additionally present proof of military-connected disability from the United States Veterans Administration. U.S. military veterans (including applicants already employed by the County of Alameda) intending to claim preferential consideration pursuant to Alameda County Civil Service Rules must present proof of honorable discharge or release (DD Form 214) concurrent with this application but in no event later than the final step in the recruitment process (usually the oral interview.) To claim veteran’s preference, proof must be presented during check in on the date of the applicant’s scheduled oral interview. Failure to submit proof by this date will forfeit the applicant's claim to veterans' preference in such examination. Candidates will be required to presenta valid photoI.D. for admittance to each phase of the examination, i.e., driver's license, military I.D., Passport, or California Department of Motor Vehicle's I.D. card. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date offiling . Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website: www.acgov.org/hrs. BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com , @acgov.org , Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com and Noreplyalamedacountyhr@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied. Tracy Gonzalez | Human Resources Analyst Human Resource Services, County of Alameda 510-272-5085 | Email: Tracy.Gonzalez@acgov.org www.acgov.org/hrs Disaster Service Worker All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. Equal Employment Opportunity Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: Continuous
Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year butcan be extended. Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Application or Supplemental Questionnaire will result in disqualification. Applications and supplemental questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. by the filing deadline. ONLINE APPLICATIONS ONLY. SPECIAL REQUIREMENT: TYPING CERTIFICATE If you have a typing certificate with a net typing speed of 30 words per minute (wpm) from a temporary agency, employment agency, or community college, printed on letterhead with the address and phone number of the agency or college, please upload it to your online application (under the "Resume" tab) by the filing deadline, 5:00 PM. The typing certificate must be dated within six (6) months of the filing deadline. To obtain a typing certificate, you can contact East Bay Works - Career Centers. Click on the following link and go to the "locations" tab to locate a center near you: East Bay Works . DESCRIPTION ABOUT THE ALAMEDA COUNTY SHERIFF'S OFFICE The Alameda County Sheriff's Office is a full-service law enforcement agency accredited through the Commission on Accreditation for Law Enforcement Agencies (CALEA) for its law enforcement services, its Regional Training Center, and its Dispatch Unit; the American Society of Crime Laboratory Directors Laboratory Accreditation Board for its Crime Lab; the Bomb Squad Commanders Advisory Board for its Explosive Ordinance Unit. Additionally, the agency's health care provider, Wellpath, has experience working with the National Commission on Correctional Health Care (NCCHC). The Sheriff's Office has a current budget of approximately $600 million and has over 1700 authorized positions, including in excess of 1000 sworn personnel. The agency's Chief Executive Officer is Sheriff / Coroner Yesenia L. Sanchez, who is assisted in the operation of the agency by Undersheriff April Luckett-Fahimi, Assistant Sheriffs Emmanuel Christy and Daniel McNaughton. The Sheriff of Alameda County is responsible for a vast array of tasks and duties, including the following: Providing security to the Consolidated Superior Courts Operating the Coroner’s Bureau Operating a full-service criminalistics laboratory Performing Civil Process Operating the County Jail (Santa Rita) Operating the County Office of Emergency Services Providing patrol and investigative services to the unincorporated areas of Alameda County Pursuant to contractual agreements, providing patrol and investigative services to the City of Dublin, Oakland International Airport, Highland County Hospital, Social Services, and to the Alameda-Contra Costa Transit District Conducting a basic academy pursuant to Police Officer Standards and Training (P.O.S.T.) requirements. [ Sheriff's Academy website ] Providing Fish and Game enforcement Project Director of the Narcotics Task Force Serving as the Executive Director of the Sexual Assault Felony Enforcement (SAFE) Task Force Operating a Marine Patrol Unit in the San Francisco Bay waters For more detailed information about the agency, visit: Alameda County's Sheriff's Office . THE POSITION Under general supervision of the Identification Supervisor in the Central Identification Bureau, to learn to perform the duties of classifying, registering, searching and identification of fingerprints in the Automated Fingerprint/Biometric Identification System (AFIS/ABIS); assist other city, county, state and federal agencies with fingerprint and identification work; and to do related work as required. The classification of Fingerprint Examiner is an entry level classification in the Alameda County Sheriff’s Office. Fingerprint Examiners work under close supervision in the Central Identification Bureau (CIB) and receive on-the-job training. This classification is distinguished from the next advanced level class of Senior Fingerprint Examiner in that the latter is responsible for handling the more complex and diversified fingerprint examiner transactions. For more detailed information about the job classification, visit: Fingerprint Examiner (#1283) . THE IDEAL CANDIDATE In addition to meeting the minimum qualifications, the ideal candidate will have demonstrated the following: Superior communication skills, both oral and written, and the ability to communicate with a wide variety of people, including coworkers, command staff, other law enforcement agencies, and members of the public. Accurately completing assignments and tasks while paying attention to detail and setting processes. Identifying opportunities and issues, and proactively acting and following through on work activities to resolve them. Taking prompt action to accomplish work objectives within a timely manner. Accepting responsibility for outcomes (positive or negative) of one's work; admits mistakes and redirects efforts when appropriate. Maintaining effectiveness while completing several tasks simultaneously. Working effectively in a team setting where there is collective ownership but have the ability to make independent sound decisions as needed. Presenting a professional and competent demeanor with the ability to testify in a court of law. Proficient technical skills with the ability to handle complex database systems. MINIMUM QUALIFICATIONS EITHER I Experience : The equivalent of one (1) year of full-time experience in the class of Clerk II or a higher-level clerical class in the Alameda County classified service. OR II Experience : The equivalent of two (2) years of full-time clerical experience. Substitution : One (1) full year of study in a Police Science curriculum from an accredited college or university may be substituted for the experience. License : Possession of a valid California Motor Vehicle Operator's license. Special Requirements : Vision: Using both eyes, must have far vision of at least 20/100 without glasses, correctable to 20/20 with glasses. Must have near vision, as measured by optometric examination, sufficient to perform fingerprint identification, classification and related duties. Must be able to lift and carry 30 pounds. Must be able to type 30 words per minute. Successful completion of a thorough background investigation. NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of : Fingerprint classification and identification systems. Alpha and alpha-numeric filing. Windows-based computer programs. Correct English usage. Basic math. Standard office practices and procedures. Ability to : Perform precise, demanding work with speed and accuracy. Establish and maintain cooperative working relationships. Qualify to testify in a court of law. Read, understand, interpret, and follow complex instructions. Write legibly. Memorize and apply complex definitions and rules. Take initiative and use independent judgment within established guidelines. Prioritize work to meet deadlines. Compose clear, comprehensive correspondence. Operate standard office equipment, including a computer terminal. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: A review of applications to verify possession of minimum requirements, including the attachment of a typing certificate with 30 net words per minute (wpm). Those applicants who meet minimum qualifications for the class will move onto the next examination component. A written examination, which will be qualifying only; pass/fail. Those applicants who pass the written exam will move onto the next examination component. An oral interview, which will be weighted as 100% of the applicant's final examination score. The oral interview may contain situational exercises. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the "What You Need To Know" section of our website: www.acgov.org/hrs . Selection Plan Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: TENTATIVE SELECTION PLAN Deadline for Filing: Tuesday, May 21, 2024, at 5:00 PM Review of Applications for Minimum Qualifications: Tuesday, May 28, 2024 Written Examination: Week of June 17, 2024 Oral Examination: Week of July 15, 2024 *WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN* Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing . Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page and clicking on the link 'last notice sent' for the respective recruitment. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Elaine Lemi | Human Resources Analyst Human Resource Services, County of Alameda (510) 272-6434 | elaine.lemi@acgov.org DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 5/21/2024 5:00:00 PM
Apr 25, 2024
Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year butcan be extended. Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Application or Supplemental Questionnaire will result in disqualification. Applications and supplemental questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. by the filing deadline. ONLINE APPLICATIONS ONLY. SPECIAL REQUIREMENT: TYPING CERTIFICATE If you have a typing certificate with a net typing speed of 30 words per minute (wpm) from a temporary agency, employment agency, or community college, printed on letterhead with the address and phone number of the agency or college, please upload it to your online application (under the "Resume" tab) by the filing deadline, 5:00 PM. The typing certificate must be dated within six (6) months of the filing deadline. To obtain a typing certificate, you can contact East Bay Works - Career Centers. Click on the following link and go to the "locations" tab to locate a center near you: East Bay Works . DESCRIPTION ABOUT THE ALAMEDA COUNTY SHERIFF'S OFFICE The Alameda County Sheriff's Office is a full-service law enforcement agency accredited through the Commission on Accreditation for Law Enforcement Agencies (CALEA) for its law enforcement services, its Regional Training Center, and its Dispatch Unit; the American Society of Crime Laboratory Directors Laboratory Accreditation Board for its Crime Lab; the Bomb Squad Commanders Advisory Board for its Explosive Ordinance Unit. Additionally, the agency's health care provider, Wellpath, has experience working with the National Commission on Correctional Health Care (NCCHC). The Sheriff's Office has a current budget of approximately $600 million and has over 1700 authorized positions, including in excess of 1000 sworn personnel. The agency's Chief Executive Officer is Sheriff / Coroner Yesenia L. Sanchez, who is assisted in the operation of the agency by Undersheriff April Luckett-Fahimi, Assistant Sheriffs Emmanuel Christy and Daniel McNaughton. The Sheriff of Alameda County is responsible for a vast array of tasks and duties, including the following: Providing security to the Consolidated Superior Courts Operating the Coroner’s Bureau Operating a full-service criminalistics laboratory Performing Civil Process Operating the County Jail (Santa Rita) Operating the County Office of Emergency Services Providing patrol and investigative services to the unincorporated areas of Alameda County Pursuant to contractual agreements, providing patrol and investigative services to the City of Dublin, Oakland International Airport, Highland County Hospital, Social Services, and to the Alameda-Contra Costa Transit District Conducting a basic academy pursuant to Police Officer Standards and Training (P.O.S.T.) requirements. [ Sheriff's Academy website ] Providing Fish and Game enforcement Project Director of the Narcotics Task Force Serving as the Executive Director of the Sexual Assault Felony Enforcement (SAFE) Task Force Operating a Marine Patrol Unit in the San Francisco Bay waters For more detailed information about the agency, visit: Alameda County's Sheriff's Office . THE POSITION Under general supervision of the Identification Supervisor in the Central Identification Bureau, to learn to perform the duties of classifying, registering, searching and identification of fingerprints in the Automated Fingerprint/Biometric Identification System (AFIS/ABIS); assist other city, county, state and federal agencies with fingerprint and identification work; and to do related work as required. The classification of Fingerprint Examiner is an entry level classification in the Alameda County Sheriff’s Office. Fingerprint Examiners work under close supervision in the Central Identification Bureau (CIB) and receive on-the-job training. This classification is distinguished from the next advanced level class of Senior Fingerprint Examiner in that the latter is responsible for handling the more complex and diversified fingerprint examiner transactions. For more detailed information about the job classification, visit: Fingerprint Examiner (#1283) . THE IDEAL CANDIDATE In addition to meeting the minimum qualifications, the ideal candidate will have demonstrated the following: Superior communication skills, both oral and written, and the ability to communicate with a wide variety of people, including coworkers, command staff, other law enforcement agencies, and members of the public. Accurately completing assignments and tasks while paying attention to detail and setting processes. Identifying opportunities and issues, and proactively acting and following through on work activities to resolve them. Taking prompt action to accomplish work objectives within a timely manner. Accepting responsibility for outcomes (positive or negative) of one's work; admits mistakes and redirects efforts when appropriate. Maintaining effectiveness while completing several tasks simultaneously. Working effectively in a team setting where there is collective ownership but have the ability to make independent sound decisions as needed. Presenting a professional and competent demeanor with the ability to testify in a court of law. Proficient technical skills with the ability to handle complex database systems. MINIMUM QUALIFICATIONS EITHER I Experience : The equivalent of one (1) year of full-time experience in the class of Clerk II or a higher-level clerical class in the Alameda County classified service. OR II Experience : The equivalent of two (2) years of full-time clerical experience. Substitution : One (1) full year of study in a Police Science curriculum from an accredited college or university may be substituted for the experience. License : Possession of a valid California Motor Vehicle Operator's license. Special Requirements : Vision: Using both eyes, must have far vision of at least 20/100 without glasses, correctable to 20/20 with glasses. Must have near vision, as measured by optometric examination, sufficient to perform fingerprint identification, classification and related duties. Must be able to lift and carry 30 pounds. Must be able to type 30 words per minute. Successful completion of a thorough background investigation. NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of : Fingerprint classification and identification systems. Alpha and alpha-numeric filing. Windows-based computer programs. Correct English usage. Basic math. Standard office practices and procedures. Ability to : Perform precise, demanding work with speed and accuracy. Establish and maintain cooperative working relationships. Qualify to testify in a court of law. Read, understand, interpret, and follow complex instructions. Write legibly. Memorize and apply complex definitions and rules. Take initiative and use independent judgment within established guidelines. Prioritize work to meet deadlines. Compose clear, comprehensive correspondence. Operate standard office equipment, including a computer terminal. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: A review of applications to verify possession of minimum requirements, including the attachment of a typing certificate with 30 net words per minute (wpm). Those applicants who meet minimum qualifications for the class will move onto the next examination component. A written examination, which will be qualifying only; pass/fail. Those applicants who pass the written exam will move onto the next examination component. An oral interview, which will be weighted as 100% of the applicant's final examination score. The oral interview may contain situational exercises. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the "What You Need To Know" section of our website: www.acgov.org/hrs . Selection Plan Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: TENTATIVE SELECTION PLAN Deadline for Filing: Tuesday, May 21, 2024, at 5:00 PM Review of Applications for Minimum Qualifications: Tuesday, May 28, 2024 Written Examination: Week of June 17, 2024 Oral Examination: Week of July 15, 2024 *WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN* Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing . Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page and clicking on the link 'last notice sent' for the respective recruitment. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Elaine Lemi | Human Resources Analyst Human Resource Services, County of Alameda (510) 272-6434 | elaine.lemi@acgov.org DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 5/21/2024 5:00:00 PM
Introduction THIS IS A NEW CONTINUOUS EXAMINATION . The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.This examination may be reopened as necessary and the names of additional candidates merged onto the existing list according to examination score. APPLY IMMEDIATELY AS THIS RECRUITMENT MAY CLOSE AT ANY TIME . Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line . Supplemental Questionnaire : A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line. Failure to submit the Application or Supplemental Questionnaire will result in disqualification. DESCRIPTION ALAMEDA COUNTY HEALTH Alameda County Health is the local government agency that promotes and protects the health and well-being of all who live, work, learn, and play in Alameda County. We coordinate services and cultivate partnerships with community organizations and providers to help ensure access, organize, and deliver health care and services to people with Medi-Cal and without insurance, support resilient communities, and improve health for all. We focus on health equity by developing programs and systemic solutions that reduce disparities for the people and communities we serve. Alameda County Health’s departments and programs focus on services and support that provide care for the whole person. • The Behavioral Health Department provides mental health and substance use services for people with Medi-Cal and without insurance and supports people along their path to wellness, recovery, and resilience. • The Environmental Health Department works to keep our air, water, and food safe; it regulates, protects, and promotes the health of everyone in Alameda County by enforcing environmental health codes to reduce exposure to toxins and diseases. • The Public Health Department focuses on community and population-level health, preventing and addressing root causes of health inequity across a range of communicable and chronic diseases. • Alameda County Health also provides services through Housing and Homelessness Services, Emergency Medical Services Agency, HealthPAC, and Healthy Schools and Communities. PUBLIC HEALTH DEPARTMENT As part of Alameda County Health, the Public Health Department works in partnership with our local communities to ensure the optimal health and well-being of all people. We monitor health status and service delivery, prevent disease, mobilize communities, conduct outreach, and promote health policy and education. We actively seek partnerships and engage with the community to improve community health through a dynamic and responsive process that respects diversity, addresses health equity, and challenges us to provide for present and future generations. We are nurses, doctors, community psychologists, epidemiologists, dentists, medical social workers, physical and occupational therapists, dietitians, outreach workers, health educators, program managers, and pre-hospital care coordinators. THE POSITION Registered Nurse IIIs act as lead nurses, assist in providing direction, consultation, coordination and review of the work of professional nursing, and para-professional staff on an assigned team; precept nursing students; plan, implement, monitor and evaluate the delivery of nursing care services to individuals and communities; assist in the management of a program/project; and perform related duties as required. THE VACANCIES The current vacancies for this position are located in the Social Services Agency and in thefollowing programs of the Public Health Department; Adult Protective Services, Nurse Family Partnership, Nursing Administration, and Tuberculosis Control (TB). However, the eligible list resulting from this recruitment may be used to fill future vacancies in other program areas. SPECIAL REQUIREMENT: In addition to meeting the minimum qualifications below, these positions require possession of a current and valid California Public Health Nursing (PHN) certificate issued by the California Board of Registered Nursing. ALAMEDA COUNTY PUBLIC HEALTH NURSES Public Health Nurses (PHNs) work as part of multidisciplinary teams and are embedded inside well-funded comprehensive programs to ensure that our diverse, low-income, multi-stressed individuals, families, and communities are served in holistic ways. PHNs work in multiple programs/units as case managers, community engagement specialists, consultants, coordinators, educators, health screeners, inspectors, investigators, and vaccinators, in the areas of Children’s Medical Services, Central Referral and Intake, Chronic Disease, Communicable Disease, Community Engagement, Immunization Assistance, Correctional Health, Maternal, Child and Adolescent Health, Nurse Education, Nurse Recruitment, Occupational Health, Older Adults and Public Health Emergency Preparedness and Response. The Public Health Department maintains a Memorandum of Understanding with the Alameda County Social Services Agency for the provision of PH Nursing services to clients in the Departments of Adult and Aging Services (Adult Protective Services, Public Conservator, Public Guardian, and In-Home Supportive Services) and Children and Family Services (Foster Care Assessment Center and the Medically Fragile and Services to Enhance Early Development Units). Descriptions of some of these program/units are specifically highlighted below: PROGRAM OVERVIEW Adult Protective Services (APS) and Foster Care PHNs provide nursing case management services to clients with complicated chronic medical conditions. These conditions often render the client vulnerable to ongoing abuse and neglect and at risk for additional medical emergencies, further traumatizing clients and creating cycles of recidivism. Casework may include home visits (to client's residence, hospital, board & care home, health clinic, day program or skilled nursing facility) to conduct an assessment, engagement of the client and client's informal and formal support system in accordance with the service plan of the APS Social Worker, which is designed to reduce or eliminate risk for the client. PHNs will provide health education to clients and their caregivers and/or family and will advocate on behalf of clients for access to required medical services. PHN Case Managers may recognize and coordinate care for varying stages of dementia and cognition; identifying and facilitating appropriate level of care, which could lead to out-of-home placement (such as skilled-nursing facilities, board and cares etc.); facilitating the enrollment process and care provider selection for In-Home Support Services (IHSS) or the selection of other care appropriate providers; and coordinating services, such as Meals-on-Wheels, Friendly Visitors, transportation services (i.e. Paratransit). Nurse Family Partnership Nurse-Family Partnership is a home visiting program that partners nurses with low income first-time moms residing primarily in Oakland, in order to improve birth outcomes, increase self-sufficiency and improve child development. Case management services begin in pregnancy and continue until the child reaches two years old. During that time, families receive health education and assessments, child development information and screenings and help with goal setting so that they can create better lives for their child and themselves. Nursing Administration The Nursing Administration Office sits inside of the Public Health Nursing Division and is comprised of the Central Intake and Referral Unit, Education and Professional Development Unit, Public Health Nurse Recruitment and Retention Unit, Quality Improvement and Nurse Informatics Units, and Occupational Health Unit. Public Health Nurses (PHNs) as analysts, consultants, coordinators, educators, improvement specialists, and recruiters work as part of multi-disciplinary teams in the Nursing Administration Office to advance and strengthen the role, function, and development of PH Nursing services. Staff in the Nursing Administration Office collaborate with internal and external partners in the development of policy and professional nursing standards of care that support the health of Alameda County residents. Tuberculosis Control (TB) The Tuberculosis Control program staff includes public health nurses, community health outreach workers, physicians and clerical support staff working collectively toward the program's priorities and objectives to: Ensure early identification and reporting of all persons with TB and ensure timely completion of appropriate therapy; Ensure contacts to persons with infectious TB are promptly identified, examined, and if appropriate, complete treatment for latent TB infection (LTBI); Reduce occurrence of sentinel events (pediatric TB cases and TB deaths); and Identify persons (other than contacts) with LTBI at risk for progression to TB disease, and treatment of those persons with an effective drug regimen. TB staff also consults with physicians, schools, hospital nurses and others in the community on Tuberculosis. Additionally, they monitor the number of TB cases yearly and determine other steps that need to be taken to control Tuberculosis in Alameda County. IHSS Program The IHSS Program is a home visiting program across all 58 counties in California. The Alameda County Public Health Nurse primary role is to conduct an assessment/reassessment of clients that are at risk for out of home placement and to prevent premature institutionalization and/or nursing home placement. The program serves eligible individual across the lifespan who are aged, blind, and disabled to remain safely in their own homes. The public health nurse carries a caseload focused exclusively on IHSS recipients identified as having paramedical service needs for example GT feedings/Tracheostomy/diabetes management/home dialysis. The PHN conducts comprehensive in-home assessment and reassessment to address the medical, nursing, and psychosocial aspects of the client’s health. In addition, the PHN provides health education and management of chronic medical conditions. The PHN is expected to have knowledge of the health delivery system, applying the nursing process, comfortable conducting a thorough assessment, and communicate effectively with clients. Under the supervision of the Supervising Public Health Nurse (RN IV); the RN II/PHN serves as part of a multidisciplinary team who are responsible for assessing clients’ ability to live safely in their home by evaluating the risk for institutionalization, monitoring client’s progress through any prescribed rehabilitative, and providing case management in coordination with other departments, agencies, and health providers. IDEAL CANDIDATE The ideal candidate is an experienced public health nurse with solid clinical skills, who is a proven problem solver and effective team leader with the ability to work independently, demonstrate initiative, collaborate with community partners, and is dedicated to providing timely, courteous and knowledgeable consultation and education to clients, external community, health care partners, internal staff and team members. Additionally, the ideal candidate will possess the following competencies: Detail-oriented and able to review documentation of case management activities for accuracy and completeness Provide oversight to public health nurses who conduct case assessment/investigation, case management and care coordination services to high risk, low income Alameda County residents in their own homes, clinics, schools, or other community settings. Thrives in a rapidly-changing work environment. Able to shift direction and priorities as needed. Is proficient with entering, managing andanalyzing information from web-based information systems. Must have a commitment to providing the highest quality of services. Must be able to maintain focus and composure while responding to urgent situations requiring rapid response. Possess the ability to work with and embrace individuals from diverse backgrounds. Be an exceptional listener and analytical thinker/investigator who possesses strong written and verbal communication skills. Demonstrates competence in the following areas; analysis and assessment, interpreting and implementing policies, procedures and regulations as they relate to nursing,cultural competence, public health sciences, training, mentoring, leadership and systems thinking. This is a continuous filing exam with filing deadlines quarterly on thefourth Friday. The next filing deadlines are on the following date at 5:00 PM: February 29, 2024 May 24, 2024 August 23, 2024 November 20, 2024 February 28, 2025 MINIMUM QUALIFICATIONS Either I The equivalent of two years of full-time, recent experience within the last 5 years as a Registered Nurse II in the Alameda County classified service. Or II The equivalent of three years of full-time, recent nursing experience within the past 5 years, at a level of, or higher than, the Alameda County class of Registered Nurse II in a clinical and/or public health setting. SPECIAL REQUIREMENT: In addition to meeting the minimum qualifications below, these positions require possession of a current and valid California Public Health Nursing (PHN) certificate issued by the California Board of Registered Nursing. License: Possession of a current and valid license to practice as a Registered Nurse in the State of California. Some positions may require a valid California Motor Vehicle Operator's license. Certificate: Possession of a valid Basic Life Support (BLS), Cardiopulmonary Resuscitation (CPR), and Automated External Defibrillator (AED) certificates issued by the American Heart Association for professional healthcare providers. Additional Special Requirements: 1. In compliance with the Administrative Simplification provision of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), employees in this classification are required to possess a National Provider Identifier (NPI) number prior to their first day on the job. 2. In compliance with Medicare regulations, employees in this classification are required to complete the "Medicare Enrollment Process for Physicians and non-Physician Practitioners" through the Centers for Medicare and Medicaid Services (CMS) of the U.S. Department of Health and Human Services, prior to their first day on the job. Active enrollment in Medicare is a condition of employment. Failure to attain or maintain active enrollment will result in termination. NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of: Theories, principles, procedures, techniques, standards and practices of nursing and public health nursing. Current trends in public health and public nursing. Local, State and Federal codes and regulations governing the field of nursing and public health nursing practice. Wellness to illness continuum, including major disease processes to evaluate the condition of clients, families, and/or community. Disparities in health outcomes for vulnerable populations, including socio-economic and environmental factors affecting health equity. Ten Essential Public Health Services. Principles and practices of public health education and teaching, and interviewing, assessment, and counseling techniques. Health systems, agencies, community resources and patterns of referral. Basic principles and practices of supervision and leadership. Cultural, environmental, sociological and psychological differences and problems. Safety and infection control principles, practices and methods. Quality assurance and quality improvement indicators. Control and prevention of communicable and chronic disease. Mandated reporting requirements. Medical terminology and documentation. Basic auditing skills. Ability to: Facilitate and model effective written and oral communications with attention to linguistic preferences and cultural proficiency to influence behavior and improve health. Plan, organize, assign and evaluate the work of others. Understand, interpret, explain ad apply laws, regulations, policies and written and oral direction. Exercise interpersonal sensitivity and group interaction skills to establish and maintain effective working relationships. Gather and analyze data. Problem solve and draw logical conclusions. Prioritize work and coordinate several activities to meet critical deadlines. Work independently and adapt to change. Assess the health status and concerns of clients and communities. Assess, monitor, implement and evaluate program services and operations. Exercise sound independent judgement within scope of authority and practice. Evaluate the effectiveness of nursing interactions. Provide public health nursing services and case management. Maintain patient confidentiality. Respond effectively to emergency situations. Incorporate departmental core values and ethical standards of practice into all interactions with individuals, organizations and communities. EXAMINATION COMPONENTS The examination will consist of the following steps: A review of applicants' application to verify possession of minimum requirements. Those applicants who possess the minimum requirements for the class will move on to the next step in the examination process. A review of candidates’ Supplemental Questionnaires to determine the best qualified. Those candidates considered the best qualified will move on to the final step in the examination process. An oral interview which will be weighted as 100% of the candidates' final examination score. The oral interview may contain situational exercises. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs . Selection Plan Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: TENTATIVE SELECTION PLAN Deadline for Filing: 5:00PM, Friday, December 29, 2023 Continuous Review of Minimum Qualifications: Ongoing Screening for Best Qualified: Ongoing Civil Service Oral Examination: Ongoing Department Hiring Interviews: Ongoing *WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN* Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing . Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Employee Mortgage Loan Program Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org, Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email boxes Noreply@jobaps.com and noreplyalamedacountyhr@acgov.org are routed to unmonitored mailboxes. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Angelica Cuevas, HR Analyst Human Resource Services, County of Alameda (510) 271-5154 or email Angelica.Cuevas@acgov.org DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: Continuous
Apr 22, 2024
Full Time
Introduction THIS IS A NEW CONTINUOUS EXAMINATION . The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.This examination may be reopened as necessary and the names of additional candidates merged onto the existing list according to examination score. APPLY IMMEDIATELY AS THIS RECRUITMENT MAY CLOSE AT ANY TIME . Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line . Supplemental Questionnaire : A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line. Failure to submit the Application or Supplemental Questionnaire will result in disqualification. DESCRIPTION ALAMEDA COUNTY HEALTH Alameda County Health is the local government agency that promotes and protects the health and well-being of all who live, work, learn, and play in Alameda County. We coordinate services and cultivate partnerships with community organizations and providers to help ensure access, organize, and deliver health care and services to people with Medi-Cal and without insurance, support resilient communities, and improve health for all. We focus on health equity by developing programs and systemic solutions that reduce disparities for the people and communities we serve. Alameda County Health’s departments and programs focus on services and support that provide care for the whole person. • The Behavioral Health Department provides mental health and substance use services for people with Medi-Cal and without insurance and supports people along their path to wellness, recovery, and resilience. • The Environmental Health Department works to keep our air, water, and food safe; it regulates, protects, and promotes the health of everyone in Alameda County by enforcing environmental health codes to reduce exposure to toxins and diseases. • The Public Health Department focuses on community and population-level health, preventing and addressing root causes of health inequity across a range of communicable and chronic diseases. • Alameda County Health also provides services through Housing and Homelessness Services, Emergency Medical Services Agency, HealthPAC, and Healthy Schools and Communities. PUBLIC HEALTH DEPARTMENT As part of Alameda County Health, the Public Health Department works in partnership with our local communities to ensure the optimal health and well-being of all people. We monitor health status and service delivery, prevent disease, mobilize communities, conduct outreach, and promote health policy and education. We actively seek partnerships and engage with the community to improve community health through a dynamic and responsive process that respects diversity, addresses health equity, and challenges us to provide for present and future generations. We are nurses, doctors, community psychologists, epidemiologists, dentists, medical social workers, physical and occupational therapists, dietitians, outreach workers, health educators, program managers, and pre-hospital care coordinators. THE POSITION Registered Nurse IIIs act as lead nurses, assist in providing direction, consultation, coordination and review of the work of professional nursing, and para-professional staff on an assigned team; precept nursing students; plan, implement, monitor and evaluate the delivery of nursing care services to individuals and communities; assist in the management of a program/project; and perform related duties as required. THE VACANCIES The current vacancies for this position are located in the Social Services Agency and in thefollowing programs of the Public Health Department; Adult Protective Services, Nurse Family Partnership, Nursing Administration, and Tuberculosis Control (TB). However, the eligible list resulting from this recruitment may be used to fill future vacancies in other program areas. SPECIAL REQUIREMENT: In addition to meeting the minimum qualifications below, these positions require possession of a current and valid California Public Health Nursing (PHN) certificate issued by the California Board of Registered Nursing. ALAMEDA COUNTY PUBLIC HEALTH NURSES Public Health Nurses (PHNs) work as part of multidisciplinary teams and are embedded inside well-funded comprehensive programs to ensure that our diverse, low-income, multi-stressed individuals, families, and communities are served in holistic ways. PHNs work in multiple programs/units as case managers, community engagement specialists, consultants, coordinators, educators, health screeners, inspectors, investigators, and vaccinators, in the areas of Children’s Medical Services, Central Referral and Intake, Chronic Disease, Communicable Disease, Community Engagement, Immunization Assistance, Correctional Health, Maternal, Child and Adolescent Health, Nurse Education, Nurse Recruitment, Occupational Health, Older Adults and Public Health Emergency Preparedness and Response. The Public Health Department maintains a Memorandum of Understanding with the Alameda County Social Services Agency for the provision of PH Nursing services to clients in the Departments of Adult and Aging Services (Adult Protective Services, Public Conservator, Public Guardian, and In-Home Supportive Services) and Children and Family Services (Foster Care Assessment Center and the Medically Fragile and Services to Enhance Early Development Units). Descriptions of some of these program/units are specifically highlighted below: PROGRAM OVERVIEW Adult Protective Services (APS) and Foster Care PHNs provide nursing case management services to clients with complicated chronic medical conditions. These conditions often render the client vulnerable to ongoing abuse and neglect and at risk for additional medical emergencies, further traumatizing clients and creating cycles of recidivism. Casework may include home visits (to client's residence, hospital, board & care home, health clinic, day program or skilled nursing facility) to conduct an assessment, engagement of the client and client's informal and formal support system in accordance with the service plan of the APS Social Worker, which is designed to reduce or eliminate risk for the client. PHNs will provide health education to clients and their caregivers and/or family and will advocate on behalf of clients for access to required medical services. PHN Case Managers may recognize and coordinate care for varying stages of dementia and cognition; identifying and facilitating appropriate level of care, which could lead to out-of-home placement (such as skilled-nursing facilities, board and cares etc.); facilitating the enrollment process and care provider selection for In-Home Support Services (IHSS) or the selection of other care appropriate providers; and coordinating services, such as Meals-on-Wheels, Friendly Visitors, transportation services (i.e. Paratransit). Nurse Family Partnership Nurse-Family Partnership is a home visiting program that partners nurses with low income first-time moms residing primarily in Oakland, in order to improve birth outcomes, increase self-sufficiency and improve child development. Case management services begin in pregnancy and continue until the child reaches two years old. During that time, families receive health education and assessments, child development information and screenings and help with goal setting so that they can create better lives for their child and themselves. Nursing Administration The Nursing Administration Office sits inside of the Public Health Nursing Division and is comprised of the Central Intake and Referral Unit, Education and Professional Development Unit, Public Health Nurse Recruitment and Retention Unit, Quality Improvement and Nurse Informatics Units, and Occupational Health Unit. Public Health Nurses (PHNs) as analysts, consultants, coordinators, educators, improvement specialists, and recruiters work as part of multi-disciplinary teams in the Nursing Administration Office to advance and strengthen the role, function, and development of PH Nursing services. Staff in the Nursing Administration Office collaborate with internal and external partners in the development of policy and professional nursing standards of care that support the health of Alameda County residents. Tuberculosis Control (TB) The Tuberculosis Control program staff includes public health nurses, community health outreach workers, physicians and clerical support staff working collectively toward the program's priorities and objectives to: Ensure early identification and reporting of all persons with TB and ensure timely completion of appropriate therapy; Ensure contacts to persons with infectious TB are promptly identified, examined, and if appropriate, complete treatment for latent TB infection (LTBI); Reduce occurrence of sentinel events (pediatric TB cases and TB deaths); and Identify persons (other than contacts) with LTBI at risk for progression to TB disease, and treatment of those persons with an effective drug regimen. TB staff also consults with physicians, schools, hospital nurses and others in the community on Tuberculosis. Additionally, they monitor the number of TB cases yearly and determine other steps that need to be taken to control Tuberculosis in Alameda County. IHSS Program The IHSS Program is a home visiting program across all 58 counties in California. The Alameda County Public Health Nurse primary role is to conduct an assessment/reassessment of clients that are at risk for out of home placement and to prevent premature institutionalization and/or nursing home placement. The program serves eligible individual across the lifespan who are aged, blind, and disabled to remain safely in their own homes. The public health nurse carries a caseload focused exclusively on IHSS recipients identified as having paramedical service needs for example GT feedings/Tracheostomy/diabetes management/home dialysis. The PHN conducts comprehensive in-home assessment and reassessment to address the medical, nursing, and psychosocial aspects of the client’s health. In addition, the PHN provides health education and management of chronic medical conditions. The PHN is expected to have knowledge of the health delivery system, applying the nursing process, comfortable conducting a thorough assessment, and communicate effectively with clients. Under the supervision of the Supervising Public Health Nurse (RN IV); the RN II/PHN serves as part of a multidisciplinary team who are responsible for assessing clients’ ability to live safely in their home by evaluating the risk for institutionalization, monitoring client’s progress through any prescribed rehabilitative, and providing case management in coordination with other departments, agencies, and health providers. IDEAL CANDIDATE The ideal candidate is an experienced public health nurse with solid clinical skills, who is a proven problem solver and effective team leader with the ability to work independently, demonstrate initiative, collaborate with community partners, and is dedicated to providing timely, courteous and knowledgeable consultation and education to clients, external community, health care partners, internal staff and team members. Additionally, the ideal candidate will possess the following competencies: Detail-oriented and able to review documentation of case management activities for accuracy and completeness Provide oversight to public health nurses who conduct case assessment/investigation, case management and care coordination services to high risk, low income Alameda County residents in their own homes, clinics, schools, or other community settings. Thrives in a rapidly-changing work environment. Able to shift direction and priorities as needed. Is proficient with entering, managing andanalyzing information from web-based information systems. Must have a commitment to providing the highest quality of services. Must be able to maintain focus and composure while responding to urgent situations requiring rapid response. Possess the ability to work with and embrace individuals from diverse backgrounds. Be an exceptional listener and analytical thinker/investigator who possesses strong written and verbal communication skills. Demonstrates competence in the following areas; analysis and assessment, interpreting and implementing policies, procedures and regulations as they relate to nursing,cultural competence, public health sciences, training, mentoring, leadership and systems thinking. This is a continuous filing exam with filing deadlines quarterly on thefourth Friday. The next filing deadlines are on the following date at 5:00 PM: February 29, 2024 May 24, 2024 August 23, 2024 November 20, 2024 February 28, 2025 MINIMUM QUALIFICATIONS Either I The equivalent of two years of full-time, recent experience within the last 5 years as a Registered Nurse II in the Alameda County classified service. Or II The equivalent of three years of full-time, recent nursing experience within the past 5 years, at a level of, or higher than, the Alameda County class of Registered Nurse II in a clinical and/or public health setting. SPECIAL REQUIREMENT: In addition to meeting the minimum qualifications below, these positions require possession of a current and valid California Public Health Nursing (PHN) certificate issued by the California Board of Registered Nursing. License: Possession of a current and valid license to practice as a Registered Nurse in the State of California. Some positions may require a valid California Motor Vehicle Operator's license. Certificate: Possession of a valid Basic Life Support (BLS), Cardiopulmonary Resuscitation (CPR), and Automated External Defibrillator (AED) certificates issued by the American Heart Association for professional healthcare providers. Additional Special Requirements: 1. In compliance with the Administrative Simplification provision of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), employees in this classification are required to possess a National Provider Identifier (NPI) number prior to their first day on the job. 2. In compliance with Medicare regulations, employees in this classification are required to complete the "Medicare Enrollment Process for Physicians and non-Physician Practitioners" through the Centers for Medicare and Medicaid Services (CMS) of the U.S. Department of Health and Human Services, prior to their first day on the job. Active enrollment in Medicare is a condition of employment. Failure to attain or maintain active enrollment will result in termination. NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of: Theories, principles, procedures, techniques, standards and practices of nursing and public health nursing. Current trends in public health and public nursing. Local, State and Federal codes and regulations governing the field of nursing and public health nursing practice. Wellness to illness continuum, including major disease processes to evaluate the condition of clients, families, and/or community. Disparities in health outcomes for vulnerable populations, including socio-economic and environmental factors affecting health equity. Ten Essential Public Health Services. Principles and practices of public health education and teaching, and interviewing, assessment, and counseling techniques. Health systems, agencies, community resources and patterns of referral. Basic principles and practices of supervision and leadership. Cultural, environmental, sociological and psychological differences and problems. Safety and infection control principles, practices and methods. Quality assurance and quality improvement indicators. Control and prevention of communicable and chronic disease. Mandated reporting requirements. Medical terminology and documentation. Basic auditing skills. Ability to: Facilitate and model effective written and oral communications with attention to linguistic preferences and cultural proficiency to influence behavior and improve health. Plan, organize, assign and evaluate the work of others. Understand, interpret, explain ad apply laws, regulations, policies and written and oral direction. Exercise interpersonal sensitivity and group interaction skills to establish and maintain effective working relationships. Gather and analyze data. Problem solve and draw logical conclusions. Prioritize work and coordinate several activities to meet critical deadlines. Work independently and adapt to change. Assess the health status and concerns of clients and communities. Assess, monitor, implement and evaluate program services and operations. Exercise sound independent judgement within scope of authority and practice. Evaluate the effectiveness of nursing interactions. Provide public health nursing services and case management. Maintain patient confidentiality. Respond effectively to emergency situations. Incorporate departmental core values and ethical standards of practice into all interactions with individuals, organizations and communities. EXAMINATION COMPONENTS The examination will consist of the following steps: A review of applicants' application to verify possession of minimum requirements. Those applicants who possess the minimum requirements for the class will move on to the next step in the examination process. A review of candidates’ Supplemental Questionnaires to determine the best qualified. Those candidates considered the best qualified will move on to the final step in the examination process. An oral interview which will be weighted as 100% of the candidates' final examination score. The oral interview may contain situational exercises. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs . Selection Plan Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: TENTATIVE SELECTION PLAN Deadline for Filing: 5:00PM, Friday, December 29, 2023 Continuous Review of Minimum Qualifications: Ongoing Screening for Best Qualified: Ongoing Civil Service Oral Examination: Ongoing Department Hiring Interviews: Ongoing *WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN* Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing . Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Employee Mortgage Loan Program Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org, Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email boxes Noreply@jobaps.com and noreplyalamedacountyhr@acgov.org are routed to unmonitored mailboxes. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Angelica Cuevas, HR Analyst Human Resource Services, County of Alameda (510) 271-5154 or email Angelica.Cuevas@acgov.org DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: Continuous