Job Description: Technology Solutions Manager
Reports To: Deputy Director of IT
This manager helps the Enterprise Technology Department and its partners transform ideas for improvement into business value through overseeing its Technology Solutions Center (TSC). The manager will lead the TSC’s eight staff members in pursuing its vision, mission, and goals:
- The vision for the TSC is to have its partners truly value it as a trusted resource for business consulting and project management expertise and execution, with processes, standards, and templates that improve their ability to transform ideas into organizational value.
- The TSC’s mission is to add value to the County’s business processes and technology investments by utilizing best practices to find optimal solutions and effectively manage projects and the IT portfolio.
- The TSC’s goals include…
- Enable the Enterprise Technology Department and its partners to transform ideas for improvement into business value, serving as a trusted advisor, providing expertise and execution to help them pursue the County’s values.
- Create complete transparency into the demands and projects on which the TSC will work with all relevant partners, both within the Enterprise Technology Department and in the broader organization, feeling well-informed about the prioritization and status of these demands and projects.
- Implement and continuously improve consulting and project management processes, standards, and templates for the Enterprise Technology Department, and provide expertise on these things to partners in the broader organization, being recognized as a value-adding partner.
- Develop TSC staff, helping them obtain new consulting, analysis, and project management knowledge, skills, and abilities, and demonstrate their competence through relevant degrees and certifications, for example, those offered through the Project Management Institute, the International Institute of Business Analysis, etc.
Lead and manage the TSC, setting expectations with its staff members, ensuring they have the resources they need, motivating them, developing them, and supporting them in their work for the County’s departments, summarized below:
- Create a new initiative request or idea/issue statement
- Analyze current state and business requirements, and frame a challenge
- Co-create and analyze solution alternatives
- Create a business case for a solution (desired future state)
- For individual projects, govern/manage/coordinate...
- The project, requirements, scope, including changes
- Stakeholders, especially leadership, working with steering committee (organization change management, including communications, training, and readiness tasks)
- Business case and value realization
- Contracts / service level agreements
- Finance and procurement
- Resources, including contractors (teams, role descriptions, organization/hierarchy, acquisition, on-boarding, training, performance, rewards, roll-off)
- Project and work planning, including estimating
- Execution, including schedule, budget, responsibility assignments
- Risks and issues
- Security, especially data protection
- Work environment(s), including tools, especially for planning, executing, sharing, status
- Deliverables and releases, possibly including stage gates and signoffs
- Quality and defects
- Documentation and knowledge transfer
- Reviews and lessons-learned
- Setup of service and support
- For individual projects, track/report...
- Status and performance against scope, schedule, cost baselines; contract/SLA; other KPIs
- Compliance with requirements
- Risks and issues
- Resource time and utilization
- Track reference information from which to determine best practices, contributors to success, candidates to lead future projects
- Ensure standardization/consistency in practices (use of best practices)
- Ensure quality leadership and resources, and ensure resources are utilized fully, possibly splitting them between projects
- Ensure effective communication
- Manage interfaces, dependencies, releases between projects
- Share success stories
- Show value project management adds
- Business consulting, business analysis, project management, and organization change management
- Leading and managing a team of IT professionals
- Prioritizing work and driving it to completion with limited direction
- Communicating effectively with a diverse group of both IT and non-IT professionals
- Providing stellar customer-service
- Preferring a team-oriented collaborative environment
- Bachelor’s degree (or equivalent relevant experience) in business administration, public administration, technology, or a related discipline
- Experience in business consulting, business analysis, project management, and organization change management
Lake County offers a competitive salary and benefit package with performance-based incentive plans. We also offer flexible working hours, and a comprehensive wellness and training program. Visit our Prospective Employee page to get additional information on why you should work for Lake County!
To learn more about the department you will be working for, visit (Department). To learn more about other services Lake County provides and to see some of our employees in action, visit our website to view videos.
If you need assistance writing your resume, we have some tools to help you at our Human Resources website.
Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.
Lake County is an Equal Opportunity Employer
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