Communication Dispatcher

  • Town of Los Gatos, CA
  • Los Gatos, California
  • Mar 03, 2019
Full Time Community Relations or PR and Marketing Dispatch and Telecommunications Information Technology and Communication Services
  • Salary: $76,148.80 - $98,404.80 Annually

Job Description


The Los Gatos Monte Sereno Police Department has the pleasure of providing police services to the Town of Los Gatos and contractually to the City of Monte Sereno. The Department's vision is to accomplish three things: build a highly competent and professional Police Department, develop community relationships, and engage the community in problem solving. The Department is comprised of 64 sworn and civilian staff members, and over 150 community volunteers committed to providing the highest quality of service with a small town feel to residents, businesses, and visitors.

The Town of Los Gatos is accepting applications for an experienced Police Communication Dispatcher or an entry-level candidate with background in emergency services, law enforcement, courts or any other related field who has the desire to be trained and certified as a Police Communication Dispatcher.

  • Answer 911 emergency and non-emergency calls from the public, and dispatch police units and other Town personnel.
  • Use good judgment and clear thinking to assess and prioritize urgency of calls under stressful situations.
  • Record, classify and maintain records of all communications.
  • Prepare written documents and reports.
  • Learn police code and statutes.
  • Maintain effective and efficient radio communication with officers in the field and other law enforcement agencies.
  • Enter, update and monitor information into computer terminals.
  • Perform other related duties and responsibilities as assigned.
For the complete job description of the position, please click here

Communication Dispatcher (Lateral)
  • Completion of high school, GED or equivalent.
  • Two (2) years of general office experience.
  • Current or recent employment as an emergency dispatcher in a POST agency. Recent employment is defined as within two years AND Certificate of Graduation from the 120-hour California POST Dispatcher Academy.
Communications Dispatcher (Entry Level)
  • Completion of high school, GED and equivalent.
  • Two (2) years of general office experience.
  • Work or voluntary experience in an emergency response environment (e.g., hospital, EMT, fire, search and rescue, mobile command post operations, disaster response, etc.) is highly desirable.

IMPORTANT: To be considered for this career opportunity, you must first complete the CritiCal Pre-Employment Test ( more info ) and submit the result with your application materials .

Applicants are responsible for any associated test fees, and must contact the testing agency directly to schedule. To view test information, upcoming test dates, please click HERE .

Other Requirements (both positions): Successful appointment to this position is subject to passing a thorough background investigation which will include the following: fingerprinting, post-offer medical exam (including drug screen), credit check, psychological and polygraph exams.

Application submissions for the position will be accepted on a continuous basis and complete application packets will be review periodically. To be considered for this outstanding employment opportunity, please complete an application online by clicking "Apply" at the top of this announcement. If this is the first time applying for a position using you will be prompted to create a new user account, otherwise log in with your user name and password. Your application, CritiCall exam results, and responses to any supplemental questions will be used to evaluate your qualifications for this position. A resume may be attached to your application but will not substitute for the proper completion of your application.

Please Note: Due to the anticipated volume of applications, only those candidates who best meet the Town and Department's needs will be invited to participate in the examination process.

Supplemental information

The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The Town of Los Gatos is an Equal Opportunity and does not discriminate against qualified employees or applicants because of race, color, religion, medical, physical or mental disability, or any other basis protected by law. Qualified individuals with a disability will receive reasonable accommodation, as required by the California Family Rights Act (CFRA), and federal laws including the Americans with Disabilities Act and Section 504, during any phase of the selection process, providing such request is made to Human Resources at least five working days in advance. Medical disability verification may be required prior to accommodation. Under federal law, all employees must provide documents that authorize the right to work in the United States.
Closing Date/Time: Continuous