CITY OF FRESNO, CA
Fresno, California, United States
Position Description RECRUITMENT IS OPEN UNTIL FILLED OR UNTIL A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED. RECRUITMENT MAY CLOSE AT ANY TIME. GIS Specialists perform under general supervision advanced technical work related to the analysis, use, development and maintenance of Geographic Information Systems (GIS). The incumbents will work with key staff in various departments to perform a variety of complex GIS related work; including, GIS technical support, spatial data analysis, updating data and maps, and providing general mapping expertise. We have a team of creative and innovative tech-savvy employees in the City of Fresno that are experts at transforming data into visual content that empowers more informed decision making. Every day they work hard to streamline systems that make our jobs easier and more efficient. This year the City of Fresno's GIS (Geographic Information Systems) teams collaborated with each other to create a StoryMap highlighting how the city uses GIS in its everyday workflow. Check out their work: https://storymaps.arcgis.com/stories/11f8d7efe5ef4d44b0029feacca48b24 One vacancy exists in the Information Services Department. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period for up to a maximum of two years at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months. Pay,Benefits, & Work Schedule BENEFITS: UNIT 3 Classification - The Fresno City Employees Association, Inc. (FCEA) HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents. FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses. DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings. VACATION LEAVE: Accrue 8-14.66 hours per month. SICK LEAVE: Eight (8) hours per month, available after 90 days SUPPLEMENTAL SICK- 40 hours per fiscal year. 80 hours lifetime maximum HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days. SHORT TERM DISABILITY: Provided through California SDI program. BILINGUAL PREMIUM: PAY: $100 per month HEALTH REIMBURSEMENT ARRANGEMENT: Eligible retirees can use remaining Sick Leave balance at 80% of hourly rate and other leave balances, if applicable, to reimburse medical insurance and qualified medical expenses, tax free. RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security. DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits includes ownership of accumulated funds, compound interest earnings, and alternative distribution options. Additional information regarding the City of Fresno benefits is available at https://www.fresno.gov/personnel/human-resources-support/#tab-1 The Requirements Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list: Bachelor's degree from an accredited college or university with major course work in GIS(T), geography, engineering, land surveying, computer science or a closely related field. APPLICANTS MUST ATTACH A COPY OF THEIR BACHELOR'S DEGREE OR COLLEGE TRANSCRIPTS FOR VERIFICATION OF REQUIRED UNITS. -AND- Three (3) years of increasingly responsible experience operating, implementing, and maintaining automated mapping and/or Geographic Information Systems (GIS). Additional qualifying experience may be substituted for the required education on a year-for-year basis. Applicants must attach a copy of their bachelor's degree or college transcripts for verification of required units. -OR- Five (5) years of experience as a GIS Technician with the City of Fresno. You must attach to your online application proof of education. Possession and continued maintenance of a valid California Driver's License may be required at time of appointment. Candidates considered for hire must provide proof of a valid driver's license and current copy of their driving record. The selected eligible candidates certified will be required to successfully pass a Department interview and a Department of Justice fingerprint prior to employment with the City of Fresno. How To Apply APPLICANTS MUST COMPLETE AN ON-LINE APPLICATION. PLEASE VISIT WWW.FRESNO.GOV/JOBS TO APPLY. For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, Personnel Services Career Opportunities page, or call (559) 621-6950 for assistance. Resumes will not be accepted in lieu of a completed employment application. ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal. It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the "junk mail" or "spam" folders. It is the applicant's responsibility to check these folders as well. Applications must be submitted by midnight on the filing deadline or they will not be accepted for any reason. FOR THIS RECRUITMENT, IT IS RECOMMENDED THAT PERMANENT FRESNO CITY EMPLOYEES APPLY THROUGH PEOPLESOFT SELF SERVICE. Selection Process Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list. The selection process may consist of the following: APPLICATION REVIEW - Qualifying Only: Applications which meet the minimum qualifications will be reviewed and a limited number of the most qualified candidates will be invited to the oral examination. Selection of the most qualified candidates will be based upon those applications demonstrating the greatest breadth and depth of applicable education, experience, skills and training. Therefore, applicants are urged to submit sufficiently detailed information in their application materials for evaluation. ORAL EXAM - 100%: A panel of subject matter experts will conduct a job-related oral examination to evaluate a candidate's knowledge of principles and methods used to develop GIS mapping, AutoCAD, ARC/INFO and Arc View; ability to utilize GIS Technology, develop, implement, and modify computer systems, analyze, interpret and explain technical GIS policies and procedures, and maintain effective working relationships or other topics related to a candidate's training, experience and qualifications for the position of Geographic Information System Specialist. Candidates must achieve a passing score to qualify for the eligible list. The Oral Examination is to be determined. The City reserves the right to amend any phase of the examination process should there be a limited number of successful candidates. Veteran Preference Regulations Qualified veterans who pass the examination may obtain five (5) additional points. Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested. Equal Opportunity Employer The City of Fresno is an equal opportunity employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination. Closing Date/Time: 08/30/2024
May 01, 2024
Full Time
Position Description RECRUITMENT IS OPEN UNTIL FILLED OR UNTIL A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED. RECRUITMENT MAY CLOSE AT ANY TIME. GIS Specialists perform under general supervision advanced technical work related to the analysis, use, development and maintenance of Geographic Information Systems (GIS). The incumbents will work with key staff in various departments to perform a variety of complex GIS related work; including, GIS technical support, spatial data analysis, updating data and maps, and providing general mapping expertise. We have a team of creative and innovative tech-savvy employees in the City of Fresno that are experts at transforming data into visual content that empowers more informed decision making. Every day they work hard to streamline systems that make our jobs easier and more efficient. This year the City of Fresno's GIS (Geographic Information Systems) teams collaborated with each other to create a StoryMap highlighting how the city uses GIS in its everyday workflow. Check out their work: https://storymaps.arcgis.com/stories/11f8d7efe5ef4d44b0029feacca48b24 One vacancy exists in the Information Services Department. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period for up to a maximum of two years at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months. Pay,Benefits, & Work Schedule BENEFITS: UNIT 3 Classification - The Fresno City Employees Association, Inc. (FCEA) HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents. FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses. DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings. VACATION LEAVE: Accrue 8-14.66 hours per month. SICK LEAVE: Eight (8) hours per month, available after 90 days SUPPLEMENTAL SICK- 40 hours per fiscal year. 80 hours lifetime maximum HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days. SHORT TERM DISABILITY: Provided through California SDI program. BILINGUAL PREMIUM: PAY: $100 per month HEALTH REIMBURSEMENT ARRANGEMENT: Eligible retirees can use remaining Sick Leave balance at 80% of hourly rate and other leave balances, if applicable, to reimburse medical insurance and qualified medical expenses, tax free. RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security. DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits includes ownership of accumulated funds, compound interest earnings, and alternative distribution options. Additional information regarding the City of Fresno benefits is available at https://www.fresno.gov/personnel/human-resources-support/#tab-1 The Requirements Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list: Bachelor's degree from an accredited college or university with major course work in GIS(T), geography, engineering, land surveying, computer science or a closely related field. APPLICANTS MUST ATTACH A COPY OF THEIR BACHELOR'S DEGREE OR COLLEGE TRANSCRIPTS FOR VERIFICATION OF REQUIRED UNITS. -AND- Three (3) years of increasingly responsible experience operating, implementing, and maintaining automated mapping and/or Geographic Information Systems (GIS). Additional qualifying experience may be substituted for the required education on a year-for-year basis. Applicants must attach a copy of their bachelor's degree or college transcripts for verification of required units. -OR- Five (5) years of experience as a GIS Technician with the City of Fresno. You must attach to your online application proof of education. Possession and continued maintenance of a valid California Driver's License may be required at time of appointment. Candidates considered for hire must provide proof of a valid driver's license and current copy of their driving record. The selected eligible candidates certified will be required to successfully pass a Department interview and a Department of Justice fingerprint prior to employment with the City of Fresno. How To Apply APPLICANTS MUST COMPLETE AN ON-LINE APPLICATION. PLEASE VISIT WWW.FRESNO.GOV/JOBS TO APPLY. For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, Personnel Services Career Opportunities page, or call (559) 621-6950 for assistance. Resumes will not be accepted in lieu of a completed employment application. ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal. It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the "junk mail" or "spam" folders. It is the applicant's responsibility to check these folders as well. Applications must be submitted by midnight on the filing deadline or they will not be accepted for any reason. FOR THIS RECRUITMENT, IT IS RECOMMENDED THAT PERMANENT FRESNO CITY EMPLOYEES APPLY THROUGH PEOPLESOFT SELF SERVICE. Selection Process Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list. The selection process may consist of the following: APPLICATION REVIEW - Qualifying Only: Applications which meet the minimum qualifications will be reviewed and a limited number of the most qualified candidates will be invited to the oral examination. Selection of the most qualified candidates will be based upon those applications demonstrating the greatest breadth and depth of applicable education, experience, skills and training. Therefore, applicants are urged to submit sufficiently detailed information in their application materials for evaluation. ORAL EXAM - 100%: A panel of subject matter experts will conduct a job-related oral examination to evaluate a candidate's knowledge of principles and methods used to develop GIS mapping, AutoCAD, ARC/INFO and Arc View; ability to utilize GIS Technology, develop, implement, and modify computer systems, analyze, interpret and explain technical GIS policies and procedures, and maintain effective working relationships or other topics related to a candidate's training, experience and qualifications for the position of Geographic Information System Specialist. Candidates must achieve a passing score to qualify for the eligible list. The Oral Examination is to be determined. The City reserves the right to amend any phase of the examination process should there be a limited number of successful candidates. Veteran Preference Regulations Qualified veterans who pass the examination may obtain five (5) additional points. Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested. Equal Opportunity Employer The City of Fresno is an equal opportunity employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination. Closing Date/Time: 08/30/2024
Announcement Number: 46992 Open to all qualified persons. Posted 04/10/2024 Recruiter: KRISTIN BOWLING Phone: (775)688-1522 Email: klbowling@ndow.org Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Under general direction, Wildlife Staff Specialists perform program research, planning, analysis and evaluation; draft proposed legislation, policies, procedures and regulations related to wildlife management programs and activities throughout the State. We're seeking a proactive individual to our department's restoration, rehabilitation, and funding initiatives. As a key player, you'll administer various funding opportunities, including the Wildlife Heritage, Habitat Conservation Fee, Upland Game Bird, Duck Stamp, and conservation bond programs, all aimed at bolstering habitat quality and wildlife populations. In this role, you'll ensure that agency objectives are met by overseeing program and project management needs such as reviewing projects, budget management, schedule tracking, and database management and maintenance, contracting, and interagency agreements. As the lead manager of the Habitat Conservation Framework project portal, proficiency in geo-spatial information, Geographic Information Systems (GIS), and databases is preferred. Additionally, you'll be responsible for reporting program achievements through legislative reports, Nevada Board of Wildlife Commissioner meetings, federal grants, and other platforms. Your support will extend to the Habitat Restoration and Rehabilitation Program, where you'll contribute creatively to its growth and effectiveness. With a solid foundation in biological principles and project management, you'll navigate decision-making processes with finesse. An ecological background, coupled with knowledge of Nevada's habitats, plants, soils, and rangeland systems, is essential. As a leader in this position, you'll act as a liaison with state and federal land management agencies, as well as various conservation organizations, to secure and leverage funds for habitat restoration efforts. Collaboration with restoration biologists and other stakeholders will be key to addressing major resource challenges, particularly in Nevada's Great Basin region. Your fiscal responsibilities will include managing grants and agreements, overseeing contracts and subgrants, and contributing to policy development to drive the success of our restoration and rehabilitation program. Operating within department policies and legal frameworks, you'll exercise judgment and ingenuity to prioritize work and devise effective strategies. If you're ready to make a tangible difference in Nevada's ecosystems and wildlife habitats, join us in this fulfilling leadership role. Your dedication and expertise will be instrumental in shaping a brighter future for our natural landscapes and the wild creatures that call them home. To apply for the recruitment, you will need to submit application online at: https://nvapps.state.nv.us. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-1_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in wildlife management, biology or closely related field and four years of professional experience that included organizing, planning and completing wildlife management studies, writing technical reports and preparing species or land use management plans and recommendations related to wildlife management; OR one year as a Biologist III in Nevada State service; OR an equivalent combination of education and experience as described above. Special Requirements A valid drivers license is required at the time of appointment and as a condition of continuing employment. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Apr 11, 2024
Full Time
Announcement Number: 46992 Open to all qualified persons. Posted 04/10/2024 Recruiter: KRISTIN BOWLING Phone: (775)688-1522 Email: klbowling@ndow.org Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Under general direction, Wildlife Staff Specialists perform program research, planning, analysis and evaluation; draft proposed legislation, policies, procedures and regulations related to wildlife management programs and activities throughout the State. We're seeking a proactive individual to our department's restoration, rehabilitation, and funding initiatives. As a key player, you'll administer various funding opportunities, including the Wildlife Heritage, Habitat Conservation Fee, Upland Game Bird, Duck Stamp, and conservation bond programs, all aimed at bolstering habitat quality and wildlife populations. In this role, you'll ensure that agency objectives are met by overseeing program and project management needs such as reviewing projects, budget management, schedule tracking, and database management and maintenance, contracting, and interagency agreements. As the lead manager of the Habitat Conservation Framework project portal, proficiency in geo-spatial information, Geographic Information Systems (GIS), and databases is preferred. Additionally, you'll be responsible for reporting program achievements through legislative reports, Nevada Board of Wildlife Commissioner meetings, federal grants, and other platforms. Your support will extend to the Habitat Restoration and Rehabilitation Program, where you'll contribute creatively to its growth and effectiveness. With a solid foundation in biological principles and project management, you'll navigate decision-making processes with finesse. An ecological background, coupled with knowledge of Nevada's habitats, plants, soils, and rangeland systems, is essential. As a leader in this position, you'll act as a liaison with state and federal land management agencies, as well as various conservation organizations, to secure and leverage funds for habitat restoration efforts. Collaboration with restoration biologists and other stakeholders will be key to addressing major resource challenges, particularly in Nevada's Great Basin region. Your fiscal responsibilities will include managing grants and agreements, overseeing contracts and subgrants, and contributing to policy development to drive the success of our restoration and rehabilitation program. Operating within department policies and legal frameworks, you'll exercise judgment and ingenuity to prioritize work and devise effective strategies. If you're ready to make a tangible difference in Nevada's ecosystems and wildlife habitats, join us in this fulfilling leadership role. Your dedication and expertise will be instrumental in shaping a brighter future for our natural landscapes and the wild creatures that call them home. To apply for the recruitment, you will need to submit application online at: https://nvapps.state.nv.us. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-1_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in wildlife management, biology or closely related field and four years of professional experience that included organizing, planning and completing wildlife management studies, writing technical reports and preparing species or land use management plans and recommendations related to wildlife management; OR one year as a Biologist III in Nevada State service; OR an equivalent combination of education and experience as described above. Special Requirements A valid drivers license is required at the time of appointment and as a condition of continuing employment. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Announcement Number: 46992 Open to all qualified persons. Posted 04/10/2024 Recruiter: KRISTIN BOWLING Phone: (775)688-1522 Email: klbowling@ndow.org Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Under general direction, Wildlife Staff Specialists perform program research, planning, analysis and evaluation; draft proposed legislation, policies, procedures and regulations related to wildlife management programs and activities throughout the State. We're seeking a proactive individual to our department's restoration, rehabilitation, and funding initiatives. As a key player, you'll administer various funding opportunities, including the Wildlife Heritage, Habitat Conservation Fee, Upland Game Bird, Duck Stamp, and conservation bond programs, all aimed at bolstering habitat quality and wildlife populations. In this role, you'll ensure that agency objectives are met by overseeing program and project management needs such as reviewing projects, budget management, schedule tracking, and database management and maintenance, contracting, and interagency agreements. As the lead manager of the Habitat Conservation Framework project portal, proficiency in geo-spatial information, Geographic Information Systems (GIS), and databases is preferred. Additionally, you'll be responsible for reporting program achievements through legislative reports, Nevada Board of Wildlife Commissioner meetings, federal grants, and other platforms. Your support will extend to the Habitat Restoration and Rehabilitation Program, where you'll contribute creatively to its growth and effectiveness. With a solid foundation in biological principles and project management, you'll navigate decision-making processes with finesse. An ecological background, coupled with knowledge of Nevada's habitats, plants, soils, and rangeland systems, is essential. As a leader in this position, you'll act as a liaison with state and federal land management agencies, as well as various conservation organizations, to secure and leverage funds for habitat restoration efforts. Collaboration with restoration biologists and other stakeholders will be key to addressing major resource challenges, particularly in Nevada's Great Basin region. Your fiscal responsibilities will include managing grants and agreements, overseeing contracts and subgrants, and contributing to policy development to drive the success of our restoration and rehabilitation program. Operating within department policies and legal frameworks, you'll exercise judgment and ingenuity to prioritize work and devise effective strategies. If you're ready to make a tangible difference in Nevada's ecosystems and wildlife habitats, join us in this fulfilling leadership role. Your dedication and expertise will be instrumental in shaping a brighter future for our natural landscapes and the wild creatures that call them home. To apply for the recruitment, you will need to submit application online at: https://nvapps.state.nv.us. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-1_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in wildlife management, biology or closely related field and four years of professional experience that included organizing, planning and completing wildlife management studies, writing technical reports and preparing species or land use management plans and recommendations related to wildlife management; OR one year as a Biologist III in Nevada State service; OR an equivalent combination of education and experience as described above. Special Requirements A valid drivers license is required at the time of appointment and as a condition of continuing employment. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Apr 11, 2024
Full Time
Announcement Number: 46992 Open to all qualified persons. Posted 04/10/2024 Recruiter: KRISTIN BOWLING Phone: (775)688-1522 Email: klbowling@ndow.org Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Under general direction, Wildlife Staff Specialists perform program research, planning, analysis and evaluation; draft proposed legislation, policies, procedures and regulations related to wildlife management programs and activities throughout the State. We're seeking a proactive individual to our department's restoration, rehabilitation, and funding initiatives. As a key player, you'll administer various funding opportunities, including the Wildlife Heritage, Habitat Conservation Fee, Upland Game Bird, Duck Stamp, and conservation bond programs, all aimed at bolstering habitat quality and wildlife populations. In this role, you'll ensure that agency objectives are met by overseeing program and project management needs such as reviewing projects, budget management, schedule tracking, and database management and maintenance, contracting, and interagency agreements. As the lead manager of the Habitat Conservation Framework project portal, proficiency in geo-spatial information, Geographic Information Systems (GIS), and databases is preferred. Additionally, you'll be responsible for reporting program achievements through legislative reports, Nevada Board of Wildlife Commissioner meetings, federal grants, and other platforms. Your support will extend to the Habitat Restoration and Rehabilitation Program, where you'll contribute creatively to its growth and effectiveness. With a solid foundation in biological principles and project management, you'll navigate decision-making processes with finesse. An ecological background, coupled with knowledge of Nevada's habitats, plants, soils, and rangeland systems, is essential. As a leader in this position, you'll act as a liaison with state and federal land management agencies, as well as various conservation organizations, to secure and leverage funds for habitat restoration efforts. Collaboration with restoration biologists and other stakeholders will be key to addressing major resource challenges, particularly in Nevada's Great Basin region. Your fiscal responsibilities will include managing grants and agreements, overseeing contracts and subgrants, and contributing to policy development to drive the success of our restoration and rehabilitation program. Operating within department policies and legal frameworks, you'll exercise judgment and ingenuity to prioritize work and devise effective strategies. If you're ready to make a tangible difference in Nevada's ecosystems and wildlife habitats, join us in this fulfilling leadership role. Your dedication and expertise will be instrumental in shaping a brighter future for our natural landscapes and the wild creatures that call them home. To apply for the recruitment, you will need to submit application online at: https://nvapps.state.nv.us. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-1_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in wildlife management, biology or closely related field and four years of professional experience that included organizing, planning and completing wildlife management studies, writing technical reports and preparing species or land use management plans and recommendations related to wildlife management; OR one year as a Biologist III in Nevada State service; OR an equivalent combination of education and experience as described above. Special Requirements A valid drivers license is required at the time of appointment and as a condition of continuing employment. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
City of San Jose
United States, California, San Jose
The Department of Transportation (DOT) plans, develops, operates, and maintains transportation facilities, services, and related systems which contribute to the livability and economic health of the City. We comprise a team of more than 500 people ready to serve the needs of our residents to improve the efficiency and safety of San José streets. We are an energetic and innovative team that is improving transportation in the nation's 10th largest city, while focusing on safety, sustainability, and active public life! For more information about DOT, visit www.sanjoseca.gov/transportation . The total salary range for the Associate Transportation Specialist Position classification is $54.94 to $72.69 hourly or $114,266.88 to $151,198.32 annually. This amount includes an approximate five percent (5%) ongoing non-pensionable pay. The actual salary shall be determined by the final candidates' qualifications and experience. The Department of Transportation is looking to fill two Associate Transportation Specialist positions - one in the Planning, Policy, and Sustainability Division's Transportation Planning & Policy team, and the other in the Development and Geographic Design Division's Capital Projects - Grants team . In addition, the department anticipates additional Associate Transportation Specialist vacancies in the future. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Planning, Policy, and Sustainability Division: Transportation Planning & Policy (Multimodal Planning) This Associate Transportation Specialist position is in the Transportation Planning & Policy team. The position focuses on developing long-range multimodal transportation improvement plans (MTIPs) for planned growth areas in the city. An MTIP is a community-based transportation plan for a study area that builds upon past planning efforts, reflects the priorities of demographically diverse neighborhoods, and defines a path forward for implementing multimodal transportation improvements that address community needs and accommodate future growth. The position works with community members to identify strategies and infrastructure investments that provide safer, more affordable, and healthier mobility options for people of all ages and abilities. This position reports directly to?the Transportation Planning Manager and supervises one Transportation Specialist?and interns. The position works directly with six staff in the Transportation Planning & Policy team. The position manages the Multimodal Planning function of the team to deliver MTIPs as well as oversee subsequent planning phases leading to the delivery of planned projects. Constructive, creative, and self-motivated, demonstrating a strong desire and skills to support transportation planning needed to achieve the Envision San José 2040 General Plan Goals and Policies are required. The position requires occasional attendance and participation in public engagement activities in evenings and on weekends. Key responsibilities of this position include but are not limited to: Plan, coordinate, document, analyze, report, for project management. Conduct in-person and virtual public engagement activities including workshops, focus groups, stakeholder interviews, field surveys, transit/bike/walk audits, pop-ups, and pop-ins throughout the city. Manage the development of multimodal transportation improvement plans, written reports, memorandums, and presentation materials, etc. Analyze information using geographic information system software (e.g., ArcGIS). Prepare drawings, figures, methodologies, and documents using design tools (e.g., Microsoft Office, InDesign, Sketchup, and Adobe InDesign and Illustrator). Coordinate and oversee the transition from the planning phase to design, construction, and monitoring phases of transportation projects. Communicate with Major and Council offices, members of the public, community organizations, City staff, and neighbor and partner agencies. The ideal candidate will be able to demonstrate: Strong analytical, interpersonal, problem-solving, and management skills. Ability to work effectively with the public, policy makers, media, and community organizations. Is constructive, creative, and self-motivated, demonstrating a strong desire to advance the City's transportation and sustainability goals. Understands the concepts of institutional and structural racism and their impact on underserved and underrepresented communities. Familiarity with San José Vision Zero Initiative, Envision San José 2040 General Plan, and Climate Smart San José. Has the ability to communicate in Spanish and/or Vietnamese. Development and Geographic Design Division: Capital Projects - Grants Pursuits and Administration This Associate Transportation Specialist position will provide support to DOT's capital projects grant pursuit and administration team. The Associate Transportation Specialist will be advancing the transportation goals of the Envision San José 2040 General Plan and Vision Zero Initiative by supporting efforts to obtain grant funding to implement bicycle and pedestrian safety projects. City's success in meeting its safety, mobility, and climate goals is highly dependent on the ability to submit, win, and cost-effectively implement competitive grants from the local, state, and federal agencies. The ideal candidate will be detail oriented, work well both independently and in a team environment, develop technical methodologies and metrics for evaluations and reporting, be skilled in a wide variety of software (project management and mapping), creatively solve problems, effectively communicate ideas to planners, engineers, and senior management, and have a robust knowledge of transportation related grant funding programs and opportunities. This position reports directly to the Grants Program Manager and will have supervisory responsibility for one Transportation Specialist and interns. Key duties include but are not limited to: In collaboration with the grants manager and DOT Budget staff, develop a five-year strategic grants plan which would consist of a list of high-priority safety, mode shift, and climate action projects, funding needs, and alignment to potential funding resources. Oversee the day-to-day work of the Transportation Specialist within the Grants team. Investigate and review upcoming grant opportunities, prepare Notice of Funding, share and distribute grant solicitation information. Lead efforts to coordinate grant pursuits, including vetting projects, coordination amongst various DOT teams, City departments, and external agencies as needed, and obtain the necessary support letters from various stakeholders, incorporating feedback from our Intergovernmental Relations and Federal lobbyist. Finalize SOPs of an evaluation program for DOT projects to help staff and the public understand the efficacy of various treatments and interventions. Prepare maps, reports, and related materials for presentations, council and grantors. This position helps to advance priority City safety, mobility, and environmental goals articulated in the City's Envision 2040 General Plan, Vision Zero, and Climate Smart San José. Attend meetings, represent DOT as a lead grants technical person on discussions with project engineers, City staff, consultants and meetings with granting agency staff and mo
nthly updates to Senior staff. Support data collection efforts by coordinating before/after survey needs and consultant work orders. Lead and support Transportation and Environment memos, and Council Memo such as the annual Traffic Fee Mitigation program, and other grant related program needs. The ideal candidate will be able to demonstrate: Experience or knowledge of Transportation Funding framework/process. Experience in developing grant applications (or other technical documents, eg contracts, funding agreements, council memos). Experience and knowledge of GIS programs. Ability to work effectively with the public, policy makers, media, and community organizations. Familiarity with Metropolitan Transportation Commission's role in transportation finance. Familiarity with San José Vision Zero Initiative, Envision San José 2040 General Plan, and Climate Smart San José. Interest in Transportation Planning, and in advancing DOTs ability to improve transportation safety and mode choice options. The candidate will coordinate and work closely with staff from Vision Zero; Traffic Safety, Operations, and Parking; Transportation Planning; and infrastructure Maintenance teams. The position may require occasional attendance and participation at evening and weekend public meetings and events. More information on the typical duties can be found in the Class Specifications for Associate Transportation Specialist EDUCATION: A Bachelor's degree in transportation planning, city and regional planning, urban studies, or closely related field. EXPERIENCE: Three (3) years of increasingly responsible experience in transportation policy development, analyses, or implementation programs. LICENSES/CERTIFICATES: Possession of a valid California driver's license. Possession of a Class A or B driver's license may be required for some positions. The ideal candidate will possess the most desirable combination of training, skills, and experience, as demonstrated in past and current employment history. Desirable competencies for this position include: JOB EXPERTISE: Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Demonstrates: Knowledge of, and experience with, public infrastructure maintenance and construction practices, Computer/technology proficiency sufficient to manage data and information relevant to the needs of the maintenance section; and Ability to provide training to employees regarding vehicle and equipment operation, work processes and safe operating procedures, and safety policies. COMMUNICATION SKILLS: Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts. CONSTRUCTIVE ENERGIES: A demonstration of energy and drive that comes from within, and a willingness to approach all aspects of work with a generally positive attitude; possessing the inclination to take appropriate action rather than waiting to be told what to do; examples of Constructive Energies include but are not limited to: enthusiasm, honesty, integrity, empathy, dedication, reliable, proactive, respectful, confidence, ethical, and a willingness to help others. PROJECT MANAGEMENT: Ensures support for projects and implements agency goals and strategic objectives. SUPERVISION: Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness. PROBLEM SOLVING: Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. POLITICAL SKILL: In taking action, demonstrates an understanding and consideration of how it will impact stakeholders and affected areas in the organization. TEAMWORK AND INTERPERSONAL SKILLS: Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Selection Process The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews. If selected, the Conditional Offer of Employment is contingent upon you providing proof of a valid State of California driver's license, and an assessment of your California DMV Employer Pull Notice (EPN) as per the DMV Release of Driver Record Information form. You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response. You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. If you have questions about the duties of these positions, the selection or hiring processes, please contact Sharon Smith at Sharon.Smith2@sanjoseca.gov .
May 05, 2024
Full Time
The Department of Transportation (DOT) plans, develops, operates, and maintains transportation facilities, services, and related systems which contribute to the livability and economic health of the City. We comprise a team of more than 500 people ready to serve the needs of our residents to improve the efficiency and safety of San José streets. We are an energetic and innovative team that is improving transportation in the nation's 10th largest city, while focusing on safety, sustainability, and active public life! For more information about DOT, visit www.sanjoseca.gov/transportation . The total salary range for the Associate Transportation Specialist Position classification is $54.94 to $72.69 hourly or $114,266.88 to $151,198.32 annually. This amount includes an approximate five percent (5%) ongoing non-pensionable pay. The actual salary shall be determined by the final candidates' qualifications and experience. The Department of Transportation is looking to fill two Associate Transportation Specialist positions - one in the Planning, Policy, and Sustainability Division's Transportation Planning & Policy team, and the other in the Development and Geographic Design Division's Capital Projects - Grants team . In addition, the department anticipates additional Associate Transportation Specialist vacancies in the future. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Planning, Policy, and Sustainability Division: Transportation Planning & Policy (Multimodal Planning) This Associate Transportation Specialist position is in the Transportation Planning & Policy team. The position focuses on developing long-range multimodal transportation improvement plans (MTIPs) for planned growth areas in the city. An MTIP is a community-based transportation plan for a study area that builds upon past planning efforts, reflects the priorities of demographically diverse neighborhoods, and defines a path forward for implementing multimodal transportation improvements that address community needs and accommodate future growth. The position works with community members to identify strategies and infrastructure investments that provide safer, more affordable, and healthier mobility options for people of all ages and abilities. This position reports directly to?the Transportation Planning Manager and supervises one Transportation Specialist?and interns. The position works directly with six staff in the Transportation Planning & Policy team. The position manages the Multimodal Planning function of the team to deliver MTIPs as well as oversee subsequent planning phases leading to the delivery of planned projects. Constructive, creative, and self-motivated, demonstrating a strong desire and skills to support transportation planning needed to achieve the Envision San José 2040 General Plan Goals and Policies are required. The position requires occasional attendance and participation in public engagement activities in evenings and on weekends. Key responsibilities of this position include but are not limited to: Plan, coordinate, document, analyze, report, for project management. Conduct in-person and virtual public engagement activities including workshops, focus groups, stakeholder interviews, field surveys, transit/bike/walk audits, pop-ups, and pop-ins throughout the city. Manage the development of multimodal transportation improvement plans, written reports, memorandums, and presentation materials, etc. Analyze information using geographic information system software (e.g., ArcGIS). Prepare drawings, figures, methodologies, and documents using design tools (e.g., Microsoft Office, InDesign, Sketchup, and Adobe InDesign and Illustrator). Coordinate and oversee the transition from the planning phase to design, construction, and monitoring phases of transportation projects. Communicate with Major and Council offices, members of the public, community organizations, City staff, and neighbor and partner agencies. The ideal candidate will be able to demonstrate: Strong analytical, interpersonal, problem-solving, and management skills. Ability to work effectively with the public, policy makers, media, and community organizations. Is constructive, creative, and self-motivated, demonstrating a strong desire to advance the City's transportation and sustainability goals. Understands the concepts of institutional and structural racism and their impact on underserved and underrepresented communities. Familiarity with San José Vision Zero Initiative, Envision San José 2040 General Plan, and Climate Smart San José. Has the ability to communicate in Spanish and/or Vietnamese. Development and Geographic Design Division: Capital Projects - Grants Pursuits and Administration This Associate Transportation Specialist position will provide support to DOT's capital projects grant pursuit and administration team. The Associate Transportation Specialist will be advancing the transportation goals of the Envision San José 2040 General Plan and Vision Zero Initiative by supporting efforts to obtain grant funding to implement bicycle and pedestrian safety projects. City's success in meeting its safety, mobility, and climate goals is highly dependent on the ability to submit, win, and cost-effectively implement competitive grants from the local, state, and federal agencies. The ideal candidate will be detail oriented, work well both independently and in a team environment, develop technical methodologies and metrics for evaluations and reporting, be skilled in a wide variety of software (project management and mapping), creatively solve problems, effectively communicate ideas to planners, engineers, and senior management, and have a robust knowledge of transportation related grant funding programs and opportunities. This position reports directly to the Grants Program Manager and will have supervisory responsibility for one Transportation Specialist and interns. Key duties include but are not limited to: In collaboration with the grants manager and DOT Budget staff, develop a five-year strategic grants plan which would consist of a list of high-priority safety, mode shift, and climate action projects, funding needs, and alignment to potential funding resources. Oversee the day-to-day work of the Transportation Specialist within the Grants team. Investigate and review upcoming grant opportunities, prepare Notice of Funding, share and distribute grant solicitation information. Lead efforts to coordinate grant pursuits, including vetting projects, coordination amongst various DOT teams, City departments, and external agencies as needed, and obtain the necessary support letters from various stakeholders, incorporating feedback from our Intergovernmental Relations and Federal lobbyist. Finalize SOPs of an evaluation program for DOT projects to help staff and the public understand the efficacy of various treatments and interventions. Prepare maps, reports, and related materials for presentations, council and grantors. This position helps to advance priority City safety, mobility, and environmental goals articulated in the City's Envision 2040 General Plan, Vision Zero, and Climate Smart San José. Attend meetings, represent DOT as a lead grants technical person on discussions with project engineers, City staff, consultants and meetings with granting agency staff and mo
nthly updates to Senior staff. Support data collection efforts by coordinating before/after survey needs and consultant work orders. Lead and support Transportation and Environment memos, and Council Memo such as the annual Traffic Fee Mitigation program, and other grant related program needs. The ideal candidate will be able to demonstrate: Experience or knowledge of Transportation Funding framework/process. Experience in developing grant applications (or other technical documents, eg contracts, funding agreements, council memos). Experience and knowledge of GIS programs. Ability to work effectively with the public, policy makers, media, and community organizations. Familiarity with Metropolitan Transportation Commission's role in transportation finance. Familiarity with San José Vision Zero Initiative, Envision San José 2040 General Plan, and Climate Smart San José. Interest in Transportation Planning, and in advancing DOTs ability to improve transportation safety and mode choice options. The candidate will coordinate and work closely with staff from Vision Zero; Traffic Safety, Operations, and Parking; Transportation Planning; and infrastructure Maintenance teams. The position may require occasional attendance and participation at evening and weekend public meetings and events. More information on the typical duties can be found in the Class Specifications for Associate Transportation Specialist EDUCATION: A Bachelor's degree in transportation planning, city and regional planning, urban studies, or closely related field. EXPERIENCE: Three (3) years of increasingly responsible experience in transportation policy development, analyses, or implementation programs. LICENSES/CERTIFICATES: Possession of a valid California driver's license. Possession of a Class A or B driver's license may be required for some positions. The ideal candidate will possess the most desirable combination of training, skills, and experience, as demonstrated in past and current employment history. Desirable competencies for this position include: JOB EXPERTISE: Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Demonstrates: Knowledge of, and experience with, public infrastructure maintenance and construction practices, Computer/technology proficiency sufficient to manage data and information relevant to the needs of the maintenance section; and Ability to provide training to employees regarding vehicle and equipment operation, work processes and safe operating procedures, and safety policies. COMMUNICATION SKILLS: Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts. CONSTRUCTIVE ENERGIES: A demonstration of energy and drive that comes from within, and a willingness to approach all aspects of work with a generally positive attitude; possessing the inclination to take appropriate action rather than waiting to be told what to do; examples of Constructive Energies include but are not limited to: enthusiasm, honesty, integrity, empathy, dedication, reliable, proactive, respectful, confidence, ethical, and a willingness to help others. PROJECT MANAGEMENT: Ensures support for projects and implements agency goals and strategic objectives. SUPERVISION: Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness. PROBLEM SOLVING: Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. POLITICAL SKILL: In taking action, demonstrates an understanding and consideration of how it will impact stakeholders and affected areas in the organization. TEAMWORK AND INTERPERSONAL SKILLS: Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Selection Process The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews. If selected, the Conditional Offer of Employment is contingent upon you providing proof of a valid State of California driver's license, and an assessment of your California DMV Employer Pull Notice (EPN) as per the DMV Release of Driver Record Information form. You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response. You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. If you have questions about the duties of these positions, the selection or hiring processes, please contact Sharon Smith at Sharon.Smith2@sanjoseca.gov .
New York State Office of Parks, Recreation & Historic Preservation
Albany, New York, United States
Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).* To be considered for appointment through NY HELPS, or 55b/c, candidates must meet the open-competitve minimum qualifications for this position. The qualifications are: A bachelor's degree, including or supplemented by 21 semester credit hours in Geographic Information Systems (GIS), surveying, cartography, and/or photogrammetry, and nine additional semester credit hours in any combination of cartography, photogrammetry, GIS, computer science, remote sensing, photo interpretation, statistics, and/or surveying and two years of professional experience making recommendations and decisions relating to the selection, planning, and production of mapping projects and independent research and evaluation activities which require the knowledge and application of the technical principles and practices of GIS and/or photogrammetry. Substitution: An associate degree in a related field can substitute for two years of specialized experience; a bachelor’s degree in a related field can substitute for four years of experience; a master’s degree in a related field can substitute for five years of experience; and a doctorate in a related field can substitute for six years of experience. If verifiable, we will accept and prorate part-time and volunteer experience. Duties Description The Mapping Technologist 2, SG-20, is assigned to Planning & Analysis Bureau of the Division of Environmental Stewardship & Planning in the Albany - Main Office location and will report to the Environmental Program Specialist 2 (Natural Resources), SG-23. Duties and Tasks include but are not limited to: • Manage the Data Migration project to digitize, update and streamline mapping and geographic information system (GIS) data files • Oversee the research, development, implementation, and maintenance of the mapping component for the Empire State Trail (EST) website • Manage the research, development, implementation, and maintenance of the mapping component of the NYS Parks Explorer Application • Oversee DESP management of ArcGIS Online including creation and management of user accounts and authoritative data, and development of appand workflow-solutions. • Collaborate, assess, and direct mapping and GIS projects and tasks with and among staff across the agency • Use photogrammetric workstations for the compilation of complex mapping and digital terrain models (DTMs) following standard specifications and procedures • Assist in planning and evaluation of aerial photography obtained via DESP Drone program • Assign and manage smaller projects involving trail mapping and data updating, as well as provide technical support between the Albany - Main Office and regional staff • Supervise the Mapping Technician 2, SG-16 • Oversee seasonal and contract staff assigned to the Statistical & Resource Analysis Unit Additional Comments BENEFITS Generous benefits package, worth approximately 65% of salary, including: Paid Time Off • PEF & CSEA: 44 days - 13 vacation days, 13 sick days, and 5 personal leave days, 13 holidays • M/C: 39 days - 13 vacation days, 8 sick days, and 5 personal leave days, 13 holidays • Three (3) days of professional leave annually to participate in professional development Health Care Benefits: • Eligible employees and dependents can pick from a variety of affordable health insurance programs • Family dental and vision benefits at no additional cost Additional Benefits: • New York State Employees’ Retirement System (ERS) Membership • NYS Deferred Compensation • Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds • Public Service Loan Forgiveness (PSLF) • Paid Parental / Family Leave Some positions may require additional credentials or a background check to verify your identity. Closing Date/Time: 05/15/24
May 03, 2024
Full Time
Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).* To be considered for appointment through NY HELPS, or 55b/c, candidates must meet the open-competitve minimum qualifications for this position. The qualifications are: A bachelor's degree, including or supplemented by 21 semester credit hours in Geographic Information Systems (GIS), surveying, cartography, and/or photogrammetry, and nine additional semester credit hours in any combination of cartography, photogrammetry, GIS, computer science, remote sensing, photo interpretation, statistics, and/or surveying and two years of professional experience making recommendations and decisions relating to the selection, planning, and production of mapping projects and independent research and evaluation activities which require the knowledge and application of the technical principles and practices of GIS and/or photogrammetry. Substitution: An associate degree in a related field can substitute for two years of specialized experience; a bachelor’s degree in a related field can substitute for four years of experience; a master’s degree in a related field can substitute for five years of experience; and a doctorate in a related field can substitute for six years of experience. If verifiable, we will accept and prorate part-time and volunteer experience. Duties Description The Mapping Technologist 2, SG-20, is assigned to Planning & Analysis Bureau of the Division of Environmental Stewardship & Planning in the Albany - Main Office location and will report to the Environmental Program Specialist 2 (Natural Resources), SG-23. Duties and Tasks include but are not limited to: • Manage the Data Migration project to digitize, update and streamline mapping and geographic information system (GIS) data files • Oversee the research, development, implementation, and maintenance of the mapping component for the Empire State Trail (EST) website • Manage the research, development, implementation, and maintenance of the mapping component of the NYS Parks Explorer Application • Oversee DESP management of ArcGIS Online including creation and management of user accounts and authoritative data, and development of appand workflow-solutions. • Collaborate, assess, and direct mapping and GIS projects and tasks with and among staff across the agency • Use photogrammetric workstations for the compilation of complex mapping and digital terrain models (DTMs) following standard specifications and procedures • Assist in planning and evaluation of aerial photography obtained via DESP Drone program • Assign and manage smaller projects involving trail mapping and data updating, as well as provide technical support between the Albany - Main Office and regional staff • Supervise the Mapping Technician 2, SG-16 • Oversee seasonal and contract staff assigned to the Statistical & Resource Analysis Unit Additional Comments BENEFITS Generous benefits package, worth approximately 65% of salary, including: Paid Time Off • PEF & CSEA: 44 days - 13 vacation days, 13 sick days, and 5 personal leave days, 13 holidays • M/C: 39 days - 13 vacation days, 8 sick days, and 5 personal leave days, 13 holidays • Three (3) days of professional leave annually to participate in professional development Health Care Benefits: • Eligible employees and dependents can pick from a variety of affordable health insurance programs • Family dental and vision benefits at no additional cost Additional Benefits: • New York State Employees’ Retirement System (ERS) Membership • NYS Deferred Compensation • Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds • Public Service Loan Forgiveness (PSLF) • Paid Parental / Family Leave Some positions may require additional credentials or a background check to verify your identity. Closing Date/Time: 05/15/24
Sacramento County, CA
Sacramento, California, United States
The Position Come join one of Forbes Magazine's Best Employers! This is a limited continuous filing exam. The filing cut-offs are at 5:00 pm on: 3/27/24, 4/24/24, *5/24/24, *6/24/24, *8/1/24 (final) The Senior Engineering Technician performs a variety of tasks related in the performance of sub-professional engineering office, design assistance, and drafting work, including assisting the professional engineering staff in mechanical, structural, electrical, or instrumentation technical support work; perform engineering support work involving environmental control system operations & maintenance and monitoring labor compliance, traffic usage analysis, plan & map checking, construction administration, drafting, condition compliance and conformance, and issuing permits and determining required fees. Assignments may include responsibility for an ongoing project or program or providing lead direction for the implementation of systems with program or function wide impact. The Senior Engineering Technician may also provide lead direction and exercise control over the work of other assigned staff where the work requirements are well defined and a volume of past practices and precedents exist. The eligible list for this recruitment may be used to fill current and future vacancies. One current vacancy is for a Senior Labor Compliance Technician with the Construction Management and Inspection Division. Duties may include, but are not limited to the following: Administers and monitors the labor compliance requirements for construction contracts. Ensures the proper reporting of prevailing wages, fringe benefits, apprentice utilization and resolution of employee wage violations. Collects and reviews weekly Certified Payroll Reports (CPR's) and supporting payroll records (statement of compliance, fringe benefit statement, payroll deductions, apprentice registration, etc.) submitted by the prime and subcontractors on a weekly basis. Communicates with contractors to resolve discrepancies relative to the CPR submittals. Conducts investigations on alleged contractor violations uncovered from CPR reviews, site visits, workers' complaints, etc. to facilitate contractor compliance and timely contract completion. When appropriate, notifies Department of Industrial Relations and/or Department of Labor of contractor violations. Interprets and enforces all public works contract labor provisions including: DIR registration. Prepares and presents the labor compliance requirements at pre-bid and pre-construction meetings for contracts subject to the payment of prevailing wages. Responds to prevailing wage questions/concerns/matters that may arise from contractors, construction workers, County staff, and other Agencies. Responsible for documenting all prime contractors and subcontractors' responsiveness before releasing project funds and closing out labor compliance files in a timely manner. Examples of Knowledge and Abilities Knowledge of All Options Public works construction principles, practices, methodologies, and techniques Principles of training and work direction General Option Public works contract administration, fee & permit requirements Construction conditions requirements Traffic utilization analysis techniques and practices Labor compliance requirements Related legislative and rules relating to public works construction in the County Design & Drafting Option Specialized engineering support principles and practices utilizing conventional or computer-aided design and drafting techniques applicable to plans, schematics, sketches, and other materials utilized for the construction of public works facilities and structures Computer Specialist Option The principles and practices of the utilization and application of automated equipment and systems to the resolution of engineering related problems, including the knowledge of techniques and procedures for development and modification of software packages in the design, configuration, and implementation of unique solutions to engineering specific problems Geographic information Systems (GIS) Option Knowledge of GIS applications, including the capabilities, limitations, and characteristics ArcInfo computer software Mapping and geoprocessing operations of local government Computer-aided drafting Plan & Map Check Option Principles and practices of public works design and construction, Federal, State, and County improvement standards as they are applied to map and plan checking for conformance to established requirements and standards, including parcel and subdivision criteria Ability to Independently perform specialized assignments requiring extensive knowledge of sub-professional engineering work Represent the County in meetings and conferences with outside consultants, contractors, and other public agencies Provide lead direction Read, speak and write English at a level necessary for satisfactory job performance Employment Qualifications Minimum Qualifications Either : 1. Three years of full-time experience in the class of an Engineering Technician in Sacramento County service. Or : 2. Three years of sub-professional engineering experience involving public works facilities or structures work. Education Substitution: Completion of coursework in engineering or related field at an accredited college or university may be substituted for up to one year of the required experience. Related education substitutions for the required experience are computed on the basis of 3 semester units or 4.5 quarter units = 1 work month. Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the final filing date listed in this notice. Special Requirements License Requirements: Some positions in this series require a valid California Driver's License, Class C or higher at the time of appointment. Note: Failure to maintain the appropriate valid California Driver's License constitutes cause for termination from the class in accordance with Civil Service Rule 11.4. Background Check: Applicants for positions assigned to the Department of Airports are subject to a criminal history record check in accordance with the Federal Aviation Administration, FAR 107.11(f) and Sacramento County Personnel Policies and Procedures. Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Applicants requesting reasonable accommodations during employment examinations: For more information, please review the Job Applicant Exam Reasonable Accommodation Information and submit an Employment Exam Reasonable Accommodation Online Request Form . EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 8/1/2024 5:00 PM Pacific
Mar 07, 2024
The Position Come join one of Forbes Magazine's Best Employers! This is a limited continuous filing exam. The filing cut-offs are at 5:00 pm on: 3/27/24, 4/24/24, *5/24/24, *6/24/24, *8/1/24 (final) The Senior Engineering Technician performs a variety of tasks related in the performance of sub-professional engineering office, design assistance, and drafting work, including assisting the professional engineering staff in mechanical, structural, electrical, or instrumentation technical support work; perform engineering support work involving environmental control system operations & maintenance and monitoring labor compliance, traffic usage analysis, plan & map checking, construction administration, drafting, condition compliance and conformance, and issuing permits and determining required fees. Assignments may include responsibility for an ongoing project or program or providing lead direction for the implementation of systems with program or function wide impact. The Senior Engineering Technician may also provide lead direction and exercise control over the work of other assigned staff where the work requirements are well defined and a volume of past practices and precedents exist. The eligible list for this recruitment may be used to fill current and future vacancies. One current vacancy is for a Senior Labor Compliance Technician with the Construction Management and Inspection Division. Duties may include, but are not limited to the following: Administers and monitors the labor compliance requirements for construction contracts. Ensures the proper reporting of prevailing wages, fringe benefits, apprentice utilization and resolution of employee wage violations. Collects and reviews weekly Certified Payroll Reports (CPR's) and supporting payroll records (statement of compliance, fringe benefit statement, payroll deductions, apprentice registration, etc.) submitted by the prime and subcontractors on a weekly basis. Communicates with contractors to resolve discrepancies relative to the CPR submittals. Conducts investigations on alleged contractor violations uncovered from CPR reviews, site visits, workers' complaints, etc. to facilitate contractor compliance and timely contract completion. When appropriate, notifies Department of Industrial Relations and/or Department of Labor of contractor violations. Interprets and enforces all public works contract labor provisions including: DIR registration. Prepares and presents the labor compliance requirements at pre-bid and pre-construction meetings for contracts subject to the payment of prevailing wages. Responds to prevailing wage questions/concerns/matters that may arise from contractors, construction workers, County staff, and other Agencies. Responsible for documenting all prime contractors and subcontractors' responsiveness before releasing project funds and closing out labor compliance files in a timely manner. Examples of Knowledge and Abilities Knowledge of All Options Public works construction principles, practices, methodologies, and techniques Principles of training and work direction General Option Public works contract administration, fee & permit requirements Construction conditions requirements Traffic utilization analysis techniques and practices Labor compliance requirements Related legislative and rules relating to public works construction in the County Design & Drafting Option Specialized engineering support principles and practices utilizing conventional or computer-aided design and drafting techniques applicable to plans, schematics, sketches, and other materials utilized for the construction of public works facilities and structures Computer Specialist Option The principles and practices of the utilization and application of automated equipment and systems to the resolution of engineering related problems, including the knowledge of techniques and procedures for development and modification of software packages in the design, configuration, and implementation of unique solutions to engineering specific problems Geographic information Systems (GIS) Option Knowledge of GIS applications, including the capabilities, limitations, and characteristics ArcInfo computer software Mapping and geoprocessing operations of local government Computer-aided drafting Plan & Map Check Option Principles and practices of public works design and construction, Federal, State, and County improvement standards as they are applied to map and plan checking for conformance to established requirements and standards, including parcel and subdivision criteria Ability to Independently perform specialized assignments requiring extensive knowledge of sub-professional engineering work Represent the County in meetings and conferences with outside consultants, contractors, and other public agencies Provide lead direction Read, speak and write English at a level necessary for satisfactory job performance Employment Qualifications Minimum Qualifications Either : 1. Three years of full-time experience in the class of an Engineering Technician in Sacramento County service. Or : 2. Three years of sub-professional engineering experience involving public works facilities or structures work. Education Substitution: Completion of coursework in engineering or related field at an accredited college or university may be substituted for up to one year of the required experience. Related education substitutions for the required experience are computed on the basis of 3 semester units or 4.5 quarter units = 1 work month. Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the final filing date listed in this notice. Special Requirements License Requirements: Some positions in this series require a valid California Driver's License, Class C or higher at the time of appointment. Note: Failure to maintain the appropriate valid California Driver's License constitutes cause for termination from the class in accordance with Civil Service Rule 11.4. Background Check: Applicants for positions assigned to the Department of Airports are subject to a criminal history record check in accordance with the Federal Aviation Administration, FAR 107.11(f) and Sacramento County Personnel Policies and Procedures. Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Applicants requesting reasonable accommodations during employment examinations: For more information, please review the Job Applicant Exam Reasonable Accommodation Information and submit an Employment Exam Reasonable Accommodation Online Request Form . EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 8/1/2024 5:00 PM Pacific
City of Sacramento, CA
Sacramento, California, United States
THE POSITION The Community Development Departments Code Compliance Division is recruiting for a Customer Service Representative to provide administrative and customer service support for the division and its customers. IDEAL CANDIDATE STATEMENT The ideal candidate will possess the experience, skills, and characteristics to: Deliver quality customer service. Be comfortable interacting with customers by phone, text, and in-person. Exhibit high levels of professionalism, competency, and problem-solving skills. Possess experience in de-escalation to assist challenging customers by phone and at the public counter. Explain City Codes and policies to assist customers to gain compliance. Provide detailed notes, memos, and letters. To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week ). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline . Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 5/16/2024 11:59 PM Pacific
May 03, 2024
Full Time
THE POSITION The Community Development Departments Code Compliance Division is recruiting for a Customer Service Representative to provide administrative and customer service support for the division and its customers. IDEAL CANDIDATE STATEMENT The ideal candidate will possess the experience, skills, and characteristics to: Deliver quality customer service. Be comfortable interacting with customers by phone, text, and in-person. Exhibit high levels of professionalism, competency, and problem-solving skills. Possess experience in de-escalation to assist challenging customers by phone and at the public counter. Explain City Codes and policies to assist customers to gain compliance. Provide detailed notes, memos, and letters. To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week ). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline . Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 5/16/2024 11:59 PM Pacific