SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job FUTURE SALARY INCREASES* 3% effective February 22, 2025 3% effective February 21, 2026 The Innovation and Technology Department (ITD) is accepting applications for a Production Control Supervisor to direct and manage the work of staff who will be involved in the support of enterprise-level printing and job scheduling, monitoring of the enterprise server and data center environment, providing service desk functions and after-hours support. For more detailed information, refer to the Production Control Supervisor job description. *Salary increases contingent upon Property Related Revenue and/or statewide Realignment Sales Tax Collections performance. EXCELLENT BENEFITS PACKAGE! Click the image below to learn about the lucrative benefits associated with this position. CONDITIONS OF EMPLOYMENT Pre-Employment Process: Incumbents must pass a background investigation, which includes fingerprinting, work history & education check, as well as a job-related physical exam and drug screening. Shift: Candidates may be assigned to Swing or Day shift depending on need. The County pays an hourly differential for those employees working evening hours. Refer to the MOU (Download PDF reader) for more information. Work Schedule: Some positions may be assigned to a schedule of less than full-time (80 hours) per two-week pay period. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements REQUIRED EXPERIENCE: Three (3) years of experience equivalent to San Bernardino County's , Computer Operations Specialist, or Computer Operations Supervisor in an enterprise systems production environment. -AND- REQUIRED EDUCATION: Fifteen (15) semester (23 quarter) units of completed college level coursework in computer operations, programming, or data processing. A list of related coursework must be submitted with the application. Substitutions: - An additional one (1) year of qualifying experience may substitute for the required education. - A Bachelor's Degree in a related field may substitute for up to one (1) of the required years of experience. Selection Process Application Procedure : To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire as soon as possible. This recruitment is subject to close once a sufficient number of qualified applications have been received. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire. There will be a competitive evaluation of qualifications based on the information provided in your Application and the Supplemental Questionnaire; resumes will not be reviewed for the evaluation. Be sure to include in your application and Supplemental Questionnaire any relevant experience and education that demonstrates that you meet the minimum requirements as it will be used to competitively evaluate your qualifications. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk, and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committ ed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Supervisory Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change.
Mar 08, 2024
Full Time
The Job FUTURE SALARY INCREASES* 3% effective February 22, 2025 3% effective February 21, 2026 The Innovation and Technology Department (ITD) is accepting applications for a Production Control Supervisor to direct and manage the work of staff who will be involved in the support of enterprise-level printing and job scheduling, monitoring of the enterprise server and data center environment, providing service desk functions and after-hours support. For more detailed information, refer to the Production Control Supervisor job description. *Salary increases contingent upon Property Related Revenue and/or statewide Realignment Sales Tax Collections performance. EXCELLENT BENEFITS PACKAGE! Click the image below to learn about the lucrative benefits associated with this position. CONDITIONS OF EMPLOYMENT Pre-Employment Process: Incumbents must pass a background investigation, which includes fingerprinting, work history & education check, as well as a job-related physical exam and drug screening. Shift: Candidates may be assigned to Swing or Day shift depending on need. The County pays an hourly differential for those employees working evening hours. Refer to the MOU (Download PDF reader) for more information. Work Schedule: Some positions may be assigned to a schedule of less than full-time (80 hours) per two-week pay period. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements REQUIRED EXPERIENCE: Three (3) years of experience equivalent to San Bernardino County's , Computer Operations Specialist, or Computer Operations Supervisor in an enterprise systems production environment. -AND- REQUIRED EDUCATION: Fifteen (15) semester (23 quarter) units of completed college level coursework in computer operations, programming, or data processing. A list of related coursework must be submitted with the application. Substitutions: - An additional one (1) year of qualifying experience may substitute for the required education. - A Bachelor's Degree in a related field may substitute for up to one (1) of the required years of experience. Selection Process Application Procedure : To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire as soon as possible. This recruitment is subject to close once a sufficient number of qualified applications have been received. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire. There will be a competitive evaluation of qualifications based on the information provided in your Application and the Supplemental Questionnaire; resumes will not be reviewed for the evaluation. Be sure to include in your application and Supplemental Questionnaire any relevant experience and education that demonstrates that you meet the minimum requirements as it will be used to competitively evaluate your qualifications. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk, and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committ ed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Supervisory Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change.
CITY OF FRESNO, CA
Fresno, California, United States
Position Description RECRUITMENT IS OPEN UNTIL FILLED OR UNTIL A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED. RECRUITMENT MAY CLOSE AT ANY TIME. Under direction, the Information Services Supervisor supervises staff, technology, contractors, and service providers to maintain information and communications systems. Incumbents provide leadership and supervision to associated technical staff responsible for data communications systems including local and wide area networks, data center technology, industrial controls, voice and visual communication systems, databases, internet and intranet systems, applications software, and the provision of technical support in coordination with various City departments and outside agencies, as well as oversee the day-to-day operation of integrated data systems and provide a high level of complex and confidential support to Department executive management staff. For these assignments, in the multiple Divisions of the Information Services Department (ISD), the incumbent will plan and manage a of technical staff supporting various technologies which could include hardware and software, City-wide. These technologies may include, but not limited to, workstation, printers, network equipment, application supports, database management, GIS, mobility, network systems support, and other areas as assigned. These incumbents will coordinate with other Information Servicers Supervisors within ISD and other City Departments in all aspects of information technologies to ensure they are upholding ISD standards. One vacancy currently exists in the Information Services Department (ISD), Computer Services Division. An extensive background check will be required for this vacancy. This position will oversee the technology operations at Fresnos two airports; Fresno Yosemite International and Fresno Chandler Executive Airport. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period at the City's discretion. Should the competitive process be suspended for this recruitment, the eligibility list may be limited to three (3) months. Pay,Benefits, & Work Schedule BENEFITS: UNIT 13 Classification City of Fresno Professional Employees Association (CFPEA) HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents. FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses. DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings. MANAGEMENT LEAVE: 60 hours per fiscal year for exempt employees. ANNUAL LEAVE: Accrue 15.5 hours per month with cash out provisions. SUPPLEMENTAL SICK- 40 hours per fiscal year. 80 hours lifetime maximum HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days. LIFE INSURANCE: Benefit equal to annual salary; premium paid by the City. LONG-TERM DISABILITY: Benefit equal to 66.66% of monthly salary up to $7,500 per month after 30 days of disability; premium paid by the City. BILINGUAL PREMIUM: PAY: $100 per month. HEALTH REIMBURSEMENT ARRANGEMENT: Eligible retirees can use remaining Sick Leave balance at 80% of hourly rate and other leave balances, if applicable, to reimburse medical insurance and qualified medical expenses, tax free. RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security. DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits includes ownership of accumulated funds, compound interest earnings, and alternative distribution options. Additional information regarding the City of Fresno benefits is available at https://www.fresno.gov/personnel/human-resources-support/#tab-1 The Requirements Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and do not assure placement on the eligible list. Three (3) years of experience in the administration and maintenance of any of the following: Radio, microwave, WAN/LAN/MAN communications End user devices such as desktops, laptops, and mobility devices Network monitoring and security management tools Data center hardware and software Network and internet edge hardware and management tools Access control systems Videos surveillance systems Structured cabling -AND- To include or be supplemented by 1 year of lead or supervisor experience -AND- Graduation from an accredited college or university with a Bachelor's degree in business administration, public administration, computer science, electronics, electrical or communications engineering or related field. Additional qualifying experience may be substituted for the required education on a year-for-year basis. If qualifying with a degree or accredited college or university credits, please attach a copy of the degree or transcripts. Applications lacking this documentation may be rejected. Information Services Department's prefer candidates with experience supporting and managing staff in an Enterprise/Business technical support environment. Candidates should also be able to adjust priorities of self and staff as needed. They must be able to collaborate with others in ISD to uphold ISD standards. Further, candidates will need to work closely with a variety of stakeholders in the Airport department, including airline carriers, federal agencies, contractors, and tenants. Selected eligible candidates will be required to successfully pass a department interview a Department of Justice background check, and a Airport background check, prior to employment with the City of Fresno. Possession of a valid California Driver's License is required. Candidates considered for hire must provide proof of a valid driver's license and a current copy of their driving record. How To Apply APPLICANTS MUST COMPLETE AN ON-LINE APPLICATION. PLEASE VISIT WWW.FRESNO.GOV/JOBS TO APPLY. For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, Personnel Services Career Opportunities page, or call (559) 621-6950 for assistance. Resumes will not be accepted in lieu of a completed employment application. ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal. It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the "junk mail" or "spam" folders. It is the applicant's responsibility to check these folders. Applications must be submitted by midnight on the filing deadline, or they will not be accepted for any reason. FOR THIS RECRUITMENT, IT IS RECOMMENDED THAT PERMANENT FRESNO CITY EMPLOYEES APPLY THROUGH PEOPLESOFT SELF SERVICE. Selection Process Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list. The selection process may consist of the following: Application Review - Qualifying Only: Applications submitted will be reviewed and a limited number of the most qualified candidates may be invited to the oral examination. The selection will be based upon those applications which demonstrate the greatest breadth and depth of applicable education, experience, skills and training. Therefore, applicants are urged to submit sufficiently detailed information in their application materials for a proper evaluation. Oral Examination - 100%: A panel of subject matter experts will conduct a job-related oral examination to evaluate each candidate's knowledge of applying and/or monitoring information technology processes and programs; ability to communicate effectively and establish effective working relationships or other topics related to a candidate's training, experience and qualifications for the position of Information Services Supervisor. Candidates must achieve a passing score to qualify for the eligible list. Oral Examination to be determined. Veteran Preference Regulations Qualified veterans who pass the examination may obtain five (5) additional points. Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested. Equal Opportunity Employer The City of Fresno is an equal opportunity employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination. Closing Date/Time: 05/24/2024
May 10, 2024
Full Time
Position Description RECRUITMENT IS OPEN UNTIL FILLED OR UNTIL A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED. RECRUITMENT MAY CLOSE AT ANY TIME. Under direction, the Information Services Supervisor supervises staff, technology, contractors, and service providers to maintain information and communications systems. Incumbents provide leadership and supervision to associated technical staff responsible for data communications systems including local and wide area networks, data center technology, industrial controls, voice and visual communication systems, databases, internet and intranet systems, applications software, and the provision of technical support in coordination with various City departments and outside agencies, as well as oversee the day-to-day operation of integrated data systems and provide a high level of complex and confidential support to Department executive management staff. For these assignments, in the multiple Divisions of the Information Services Department (ISD), the incumbent will plan and manage a of technical staff supporting various technologies which could include hardware and software, City-wide. These technologies may include, but not limited to, workstation, printers, network equipment, application supports, database management, GIS, mobility, network systems support, and other areas as assigned. These incumbents will coordinate with other Information Servicers Supervisors within ISD and other City Departments in all aspects of information technologies to ensure they are upholding ISD standards. One vacancy currently exists in the Information Services Department (ISD), Computer Services Division. An extensive background check will be required for this vacancy. This position will oversee the technology operations at Fresnos two airports; Fresno Yosemite International and Fresno Chandler Executive Airport. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period at the City's discretion. Should the competitive process be suspended for this recruitment, the eligibility list may be limited to three (3) months. Pay,Benefits, & Work Schedule BENEFITS: UNIT 13 Classification City of Fresno Professional Employees Association (CFPEA) HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents. FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses. DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings. MANAGEMENT LEAVE: 60 hours per fiscal year for exempt employees. ANNUAL LEAVE: Accrue 15.5 hours per month with cash out provisions. SUPPLEMENTAL SICK- 40 hours per fiscal year. 80 hours lifetime maximum HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days. LIFE INSURANCE: Benefit equal to annual salary; premium paid by the City. LONG-TERM DISABILITY: Benefit equal to 66.66% of monthly salary up to $7,500 per month after 30 days of disability; premium paid by the City. BILINGUAL PREMIUM: PAY: $100 per month. HEALTH REIMBURSEMENT ARRANGEMENT: Eligible retirees can use remaining Sick Leave balance at 80% of hourly rate and other leave balances, if applicable, to reimburse medical insurance and qualified medical expenses, tax free. RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security. DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits includes ownership of accumulated funds, compound interest earnings, and alternative distribution options. Additional information regarding the City of Fresno benefits is available at https://www.fresno.gov/personnel/human-resources-support/#tab-1 The Requirements Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and do not assure placement on the eligible list. Three (3) years of experience in the administration and maintenance of any of the following: Radio, microwave, WAN/LAN/MAN communications End user devices such as desktops, laptops, and mobility devices Network monitoring and security management tools Data center hardware and software Network and internet edge hardware and management tools Access control systems Videos surveillance systems Structured cabling -AND- To include or be supplemented by 1 year of lead or supervisor experience -AND- Graduation from an accredited college or university with a Bachelor's degree in business administration, public administration, computer science, electronics, electrical or communications engineering or related field. Additional qualifying experience may be substituted for the required education on a year-for-year basis. If qualifying with a degree or accredited college or university credits, please attach a copy of the degree or transcripts. Applications lacking this documentation may be rejected. Information Services Department's prefer candidates with experience supporting and managing staff in an Enterprise/Business technical support environment. Candidates should also be able to adjust priorities of self and staff as needed. They must be able to collaborate with others in ISD to uphold ISD standards. Further, candidates will need to work closely with a variety of stakeholders in the Airport department, including airline carriers, federal agencies, contractors, and tenants. Selected eligible candidates will be required to successfully pass a department interview a Department of Justice background check, and a Airport background check, prior to employment with the City of Fresno. Possession of a valid California Driver's License is required. Candidates considered for hire must provide proof of a valid driver's license and a current copy of their driving record. How To Apply APPLICANTS MUST COMPLETE AN ON-LINE APPLICATION. PLEASE VISIT WWW.FRESNO.GOV/JOBS TO APPLY. For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, Personnel Services Career Opportunities page, or call (559) 621-6950 for assistance. Resumes will not be accepted in lieu of a completed employment application. ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal. It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the "junk mail" or "spam" folders. It is the applicant's responsibility to check these folders. Applications must be submitted by midnight on the filing deadline, or they will not be accepted for any reason. FOR THIS RECRUITMENT, IT IS RECOMMENDED THAT PERMANENT FRESNO CITY EMPLOYEES APPLY THROUGH PEOPLESOFT SELF SERVICE. Selection Process Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list. The selection process may consist of the following: Application Review - Qualifying Only: Applications submitted will be reviewed and a limited number of the most qualified candidates may be invited to the oral examination. The selection will be based upon those applications which demonstrate the greatest breadth and depth of applicable education, experience, skills and training. Therefore, applicants are urged to submit sufficiently detailed information in their application materials for a proper evaluation. Oral Examination - 100%: A panel of subject matter experts will conduct a job-related oral examination to evaluate each candidate's knowledge of applying and/or monitoring information technology processes and programs; ability to communicate effectively and establish effective working relationships or other topics related to a candidate's training, experience and qualifications for the position of Information Services Supervisor. Candidates must achieve a passing score to qualify for the eligible list. Oral Examination to be determined. Veteran Preference Regulations Qualified veterans who pass the examination may obtain five (5) additional points. Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested. Equal Opportunity Employer The City of Fresno is an equal opportunity employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination. Closing Date/Time: 05/24/2024
City of Kennewick, WA
Kennewick, WA, United States
Description First review after 3 weeks - after 5/29/2024 CORE VALUE STATEMENT The City of Kennewick will provide excellent public service and ensure the safety and wellbeing of our community and one another through the empowerment of each employee. We value integrity, inclusiveness, stewardship and communication. We are accountable to our community for innovative and collaborative efforts that anticipate needs, leverage resources and deliver solutions. SAFETY STATEMENT We expect our employees to ensure compliance with all applicable safety practices and policies, including those established by OSHA/DOSH regulations and by the City’s Accident Prevention Plan. This includes but is not limited to actively identifying and correcting potential hazards that may affect employee and public safety, including those identified by co-workers. Leading by example to promote a positive culture of workplace safety through everyday action; emphasizing safe completion of work throughout all aspects of developing and carrying out work plans. CLASSIFICATION SUMMARY Under general direction of the Information Technology (IT) Director, the IT Operations and Infrastructure Supervisor is accountable and responsible for ensuring high quality, consistent technical Customer Support based on “Best Practice” (ITIL) methodology. This position is responsible for supervision of customer service operations, IT service desk staff and assignments, desktop support, audio/visual systems and staff, network and server operations, identity management and infrastructure operations. This position serves as a senior technical resource and assesses user requirements, recommends/executes technological solutions, ensures a high level of operational readiness, evaluates changing computer and communication technology with respect to its potential application to the City, responds to information systems outages and incidents, and performs other related duties as required. This position ensures that the City’s end users are receiving the appropriate assistance, and effective/efficient support of the City’s desktop computing environment. Manages all procedures related to the identification, prioritization, and resolution of end user help requests, and the monitoring, tracking, and coordination of Service Desk functions. Acts as a major contributor to problem resolution by managing in-person, hands-on support to end users at the desktop level. Supervises and evaluates the performance of assigned staff. Works closely with the IT Software Support Supervisor, IT Assistant Manager and IT Director to identify, recommend, develop, implement and support cost-effective solutions for all aspects of the City, and may be required to serve as the IT Director in his/her absence as assigned. This is a single position classification. It is not part of a series. WORK SCHEDULE The initial work schedule for this classification will be full-time, Monday through Friday. An alternative "flex" schedule may be agreed upon after hire and determined by the employee and IT Director. Early mornings, evenings and weekend work may be occasionally required. Overtime may be occasionally required. This position shares responsibility, on a scheduled basis, to provide after-hours support. This classification is exempt under the FLSA. Examples of Work Performed (Illustrative Only) The following list reflects the essential job duties and responsibilities of this classification, but should not be considered all-inclusive. The incumbent will be expected to perform other related duties as assigned. Plans, organizes and maintains all computer systems within the City, including data networks, virtual and cloud server environments, identity management, cybersecurity systems, business information systems and public safety systems. Develop and continually evolve the Service Desk strategy, based on knowledge of organizational objectives and other factors. Works positively and constructively with relevant stakeholders and the team to carefully plan, design and deploy with continual improvements to service quality in a highly technical and demanding environment. Supervises all IT service desk operations and serves as escalation contact. Manage the assessment, tracking, and prioritization of all incoming service requests per the Service Request process. Ensure requests are directed to the correct process for handling and assigned to appropriate resource for resolution. Ensure all service management process are documented, maintained and adhered to. Review, analyze and report on all key performance indicators for each IT Service Management (ITSM) processes and identify trends in call center issues. Develop reporting method appropriate for the following audiences: 1) Executive staff, 2) IT Management staff, 3) IT staff, and 4) customers. Assist with building and maintaining the IT Service Catalog listing all IT services, their respective Business Importance Level, key-performance indicators for each service, reporting of service delivery, and plans to improve service in identified. Establish and maintain the Service Level Management process using a life-cycle approach per the ITSM best practice. Develops and maintains up-to-date documentation supporting assigned and related areas of responsibility. This includes network diagrams, procedures and steps for equipment setup, standard operating procedures, and inventory records. Identify multiple methods to interact with customers and solicit feedback to assist in identifying areas of process improvement to support core agency needs. Create vision and leadership around IT Service Management (ITSM) principles and processes as described by ITIL. Manage resources to ensure consistent level of service and effective service delivery. Identify shared service and other alternative approaches to improving IT service delivery. Develop and implement all functional policies and procedures, including those for desktop systems, standards, purchasing and service provisions; analyzes existing operations and makes recommendations for the improvement and growth of the desktop computing infrastructure and IT systems. Research and investigate new computer hardware for the City’s computing environment to improve service and reduce costs. Manage the replacement, deployment, monitoring, maintenance, development, upgrade and support of IT systems, including PCs, desktop operating systems and associated hardware. Approves purchase of equipment and supplies in order to meet operational requirements of the City. Manages the procurement of goods and services required to deliver agreed IT Services Supervises, motivates and provides direction and guidance to assigned staff. Evaluate and review work performance for acceptability and conformance with department standards, goals and/or City competencies; works with employees to correct deficiencies. Plans, coordinates and arranges for appropriate training of subordinates to ensure a high level of technical knowledge within Customer Service and Operations team members. Document corrective action as it applies to City policy, as needed. Participates in the interview and selection process of new employees; recommends merit increases, reassignment and promotions according to established guidelines. Ensures a high level of customer focus with due care and attention to customer priority issues and appropriate levels of customer communications to maximize customer satisfaction. Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolves problem situations in a professional manner. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service. Provides uninterrupted operation of network infrastructure, systems, messaging, telephony, and cyber security operations within the City Provides all tiers of technical support for all networking devices, servers, workstation hardware and software, printers and peripherals throughout the enterprise. Implements, monitors, and ensures the enterprise IT infrastructure and the end user workstations are available, and performing according to standards. Provide operational backup duties for IT staff. Ensure routine network and server maintenance is performed; oversee network services and systems; confirm auditing the integrity of all switches, routers, and servers. Assists with updates to existing security software on networks and workstations. Tests existing systems and personal computers for potential viruses and security problems. Ensure major incident response procedures have been identified, documented and maintained and that staff have been trained on these procedures. Coordinate the activities of third party service providers and suppliers. Monitor their performance against their SLAs and help resolve underlying problems. Assists in long-range planning and short-term system implementation planning. Support/Perform IT infrastructure planning and development, project management and application support. Communicates clearly and concisely, both orally and in writing. Works positively and constructively with users in a highly technical and demanding environment. Manage the Service Desk and Operations staffing levels, task allocation & scheduling to ensure adequate coverage during normal business hours, on-call support, and related after hours support as needed in response to business requirements (e.g. to resolve incidents or to carry out maintenance tasks or upgrades after hours) Supports the City’s mission, goals, policies and objectives; as well as the City’s IT Department values of: Openness and honesty; integrity and ethics; accountability; outstanding customer service; teamwork; excellence; and fiscal and environmental responsibility Performs other related duties as assigned. Employment Standards This position requires a Bachelor's degree in Information Systems/Technology or related field and technical certifications (i.e. CCIE, CCNA, MCSE) is preferred. Five years of increasingly responsible experience in IT incident response, issue management and customer service to include at least two years of experience in a lead or supervisory role. Three years of experience working in ITIL IT Service Management environment, or any combination of relevant education and experience sufficient to demonstrate the knowledge, skills and abilities to perform the duties listed above. Must successfully complete the ITIL Foundation Course within 1 year of hire date. Must obtain Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) or Certified Information Systems Security Professional (CISSP) certification within two (2) years of hire and maintain throughout employment Must possess and maintain a valid State of Washington driver’s license. Must pass a criminal background investigation. Must maintain a level of mental and physical fitness required to perform the essential functions of this classification. Supplemental Requirements To perform the essential functions of the classification, incumbents must be able to demonstrate the following knowledge, skills and abilities: Knowledge of: ITIL Service Management methodology. Excellent IT skills including a thorough knowledge of MS Office productivity suites. Windows desktop and server operating systems, Active Directory, SQL, IIS, and Azure. M365/Exchange hybrid SCCM VMWare Meraki Cisco NIST or CIS controls concepts Infrastructure & network support including, but not limited to LAN, WLAN, server, virtualization, back-up (Veeam preferred), storage, email, printer, voice and security technologies as well as audio visual equipment. Network engineering. System engineering. Networking protocols including IPSEC,SSL,BGP, EIGRP, STP, 802.11 and QOS Effectively researching, planning, scheduling, and implementing system upgrades and conversions to new technologies. Correct English usage, grammar, spelling, punctuation and vocabulary. Public speaking techniques. Skills & Ability to: Install, maintain, operate and configure computer hardware and software with best practice processes for securing systems and networks. Provide support for the City’s computer and users; troubleshoot personal computer hardware problems and malfunctions. Support diagnostic utilities to monitor system and application performance and security log analysis. Work with a significant degree of independence. Supervise the activities of assigned staff. Excellent organizational skills with the ability to work calmly under pressure, multi-task, remain flexible to changing priorities, and prioritize. Demonstrated ability to lead and to effectively communicate with staff at all levels including a proven ability to communicate with technical and non-technical staff across multiple disciplines. Interpersonal skills using tact, patience and courtesy. Maintain confidentiality of sensitive materials and information. Demonstrate strong written and verbal communication skills required to present department plans and activities to individuals and groups throughout the organization. Ability to prepare reports; conduct meetings; create and deliver formal presentations. Apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions. Ability to carry out instructions furnished in written, oral or diagrammatic form. Must maintain regular attendance and punctuality. The benefits listed below are those currently enjoyed by full-time City of Kennewick Non-Contract employees. It is important to remember that over the course of time these benefits may change - they are not permanent. Benefits may change through City Council or administrative action or changes mandated by state and federal law. Paid Holidays 12 per year (9 scheduled; 3 “floating”) New Year's Day, Martin Luther King Jr. Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after Thanksgiving, Christmas Day, and three floating holidays selected by the employee. An employee will accrue one of the three floating holidays on each of the following days: February 1, February 12, and August 31. An employee will only accrue a floating holiday on these days if actually employed. Paid Time Off (PTO) The purpose of PTO is to compensate employees for absences due to injury, illness, vacation and personal business. In addition, the program is designed to provide employees with personal flexibility regarding the use of leave hours. PTO hours accrue based upon the actual number of regular hours worked. Accrual per Month: 0-5yrs 6-9yrs 10-14yrs 15-19yrs 20-24yrs 25-29yrs 30+yrs 12 hours 15 hours 17 hours 19 hours 21 hours 23 hours 25 hours Retirement Plan All City employees are members of the Public Employees Retirement System (PERS). The City and the employee both contribute toward the plan. PERS provides regular retirement and disability retirement benefits. City employees also participate in the Social Security Program. Rates effective as of 09/01/2023. ( www.drs.wa.gov ) PERS Employee Contribution Rate Employer Contribution Rate Plan II 6.36% 9.53% Plan III Employee Choice (see booklet) 9.53% Deferred Comp The City contributes an equivalent of 5% of your regular monthly salary to Mission Square Retirement (previously ICMA) deferred compensation program. No employee match required, but employees may contribute towards plan if desired. ( www.icmarc.org ) Medical, Dental& Vision Insurance The City currently pays the entire dental and vision insurance premiums for the employee and dependents.Employee current premium share is $190.00 per month for medical insurance to cover themselves and dependents. Life Insurance 1.5 x annual salary (not to exceed $250K) provided by the City of Kennewick. Employee may purchase Voluntary Term Life Insurance for employee, spouse and/or dependents through New York Life (previously Cigna). Long Term Disability The City pays the entire long-term disability premium for employees through New York Life (previously Cigna). Wellness Program The Wellness Program has been established to encourage employee health and fitness, both at work and at home. A City Wellness Committee promotes and provides opportunities for healthy lifestyles. Employee fitness center is open to all employees and their spouses. Employee Assistance An Employee Assistance Plan (EAP) is provided by the City to assist you and family members, providing counseling and treatment in such areas as stress, drug and alcohol abuse and family counseling. Other Benefits Offered Flexible Spending Plan (Pre-Tax Deduction for Medical/Dental and Day Care) Aflac Supplemental Insurance Tuition Assistance Bereavement Leave Overtime Direct Deposit (paydays are 5th and 20th of the month) Closing Date/Time: 6/19/2024 11:59 PM Pacific
May 09, 2024
Full Time
Description First review after 3 weeks - after 5/29/2024 CORE VALUE STATEMENT The City of Kennewick will provide excellent public service and ensure the safety and wellbeing of our community and one another through the empowerment of each employee. We value integrity, inclusiveness, stewardship and communication. We are accountable to our community for innovative and collaborative efforts that anticipate needs, leverage resources and deliver solutions. SAFETY STATEMENT We expect our employees to ensure compliance with all applicable safety practices and policies, including those established by OSHA/DOSH regulations and by the City’s Accident Prevention Plan. This includes but is not limited to actively identifying and correcting potential hazards that may affect employee and public safety, including those identified by co-workers. Leading by example to promote a positive culture of workplace safety through everyday action; emphasizing safe completion of work throughout all aspects of developing and carrying out work plans. CLASSIFICATION SUMMARY Under general direction of the Information Technology (IT) Director, the IT Operations and Infrastructure Supervisor is accountable and responsible for ensuring high quality, consistent technical Customer Support based on “Best Practice” (ITIL) methodology. This position is responsible for supervision of customer service operations, IT service desk staff and assignments, desktop support, audio/visual systems and staff, network and server operations, identity management and infrastructure operations. This position serves as a senior technical resource and assesses user requirements, recommends/executes technological solutions, ensures a high level of operational readiness, evaluates changing computer and communication technology with respect to its potential application to the City, responds to information systems outages and incidents, and performs other related duties as required. This position ensures that the City’s end users are receiving the appropriate assistance, and effective/efficient support of the City’s desktop computing environment. Manages all procedures related to the identification, prioritization, and resolution of end user help requests, and the monitoring, tracking, and coordination of Service Desk functions. Acts as a major contributor to problem resolution by managing in-person, hands-on support to end users at the desktop level. Supervises and evaluates the performance of assigned staff. Works closely with the IT Software Support Supervisor, IT Assistant Manager and IT Director to identify, recommend, develop, implement and support cost-effective solutions for all aspects of the City, and may be required to serve as the IT Director in his/her absence as assigned. This is a single position classification. It is not part of a series. WORK SCHEDULE The initial work schedule for this classification will be full-time, Monday through Friday. An alternative "flex" schedule may be agreed upon after hire and determined by the employee and IT Director. Early mornings, evenings and weekend work may be occasionally required. Overtime may be occasionally required. This position shares responsibility, on a scheduled basis, to provide after-hours support. This classification is exempt under the FLSA. Examples of Work Performed (Illustrative Only) The following list reflects the essential job duties and responsibilities of this classification, but should not be considered all-inclusive. The incumbent will be expected to perform other related duties as assigned. Plans, organizes and maintains all computer systems within the City, including data networks, virtual and cloud server environments, identity management, cybersecurity systems, business information systems and public safety systems. Develop and continually evolve the Service Desk strategy, based on knowledge of organizational objectives and other factors. Works positively and constructively with relevant stakeholders and the team to carefully plan, design and deploy with continual improvements to service quality in a highly technical and demanding environment. Supervises all IT service desk operations and serves as escalation contact. Manage the assessment, tracking, and prioritization of all incoming service requests per the Service Request process. Ensure requests are directed to the correct process for handling and assigned to appropriate resource for resolution. Ensure all service management process are documented, maintained and adhered to. Review, analyze and report on all key performance indicators for each IT Service Management (ITSM) processes and identify trends in call center issues. Develop reporting method appropriate for the following audiences: 1) Executive staff, 2) IT Management staff, 3) IT staff, and 4) customers. Assist with building and maintaining the IT Service Catalog listing all IT services, their respective Business Importance Level, key-performance indicators for each service, reporting of service delivery, and plans to improve service in identified. Establish and maintain the Service Level Management process using a life-cycle approach per the ITSM best practice. Develops and maintains up-to-date documentation supporting assigned and related areas of responsibility. This includes network diagrams, procedures and steps for equipment setup, standard operating procedures, and inventory records. Identify multiple methods to interact with customers and solicit feedback to assist in identifying areas of process improvement to support core agency needs. Create vision and leadership around IT Service Management (ITSM) principles and processes as described by ITIL. Manage resources to ensure consistent level of service and effective service delivery. Identify shared service and other alternative approaches to improving IT service delivery. Develop and implement all functional policies and procedures, including those for desktop systems, standards, purchasing and service provisions; analyzes existing operations and makes recommendations for the improvement and growth of the desktop computing infrastructure and IT systems. Research and investigate new computer hardware for the City’s computing environment to improve service and reduce costs. Manage the replacement, deployment, monitoring, maintenance, development, upgrade and support of IT systems, including PCs, desktop operating systems and associated hardware. Approves purchase of equipment and supplies in order to meet operational requirements of the City. Manages the procurement of goods and services required to deliver agreed IT Services Supervises, motivates and provides direction and guidance to assigned staff. Evaluate and review work performance for acceptability and conformance with department standards, goals and/or City competencies; works with employees to correct deficiencies. Plans, coordinates and arranges for appropriate training of subordinates to ensure a high level of technical knowledge within Customer Service and Operations team members. Document corrective action as it applies to City policy, as needed. Participates in the interview and selection process of new employees; recommends merit increases, reassignment and promotions according to established guidelines. Ensures a high level of customer focus with due care and attention to customer priority issues and appropriate levels of customer communications to maximize customer satisfaction. Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolves problem situations in a professional manner. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service. Provides uninterrupted operation of network infrastructure, systems, messaging, telephony, and cyber security operations within the City Provides all tiers of technical support for all networking devices, servers, workstation hardware and software, printers and peripherals throughout the enterprise. Implements, monitors, and ensures the enterprise IT infrastructure and the end user workstations are available, and performing according to standards. Provide operational backup duties for IT staff. Ensure routine network and server maintenance is performed; oversee network services and systems; confirm auditing the integrity of all switches, routers, and servers. Assists with updates to existing security software on networks and workstations. Tests existing systems and personal computers for potential viruses and security problems. Ensure major incident response procedures have been identified, documented and maintained and that staff have been trained on these procedures. Coordinate the activities of third party service providers and suppliers. Monitor their performance against their SLAs and help resolve underlying problems. Assists in long-range planning and short-term system implementation planning. Support/Perform IT infrastructure planning and development, project management and application support. Communicates clearly and concisely, both orally and in writing. Works positively and constructively with users in a highly technical and demanding environment. Manage the Service Desk and Operations staffing levels, task allocation & scheduling to ensure adequate coverage during normal business hours, on-call support, and related after hours support as needed in response to business requirements (e.g. to resolve incidents or to carry out maintenance tasks or upgrades after hours) Supports the City’s mission, goals, policies and objectives; as well as the City’s IT Department values of: Openness and honesty; integrity and ethics; accountability; outstanding customer service; teamwork; excellence; and fiscal and environmental responsibility Performs other related duties as assigned. Employment Standards This position requires a Bachelor's degree in Information Systems/Technology or related field and technical certifications (i.e. CCIE, CCNA, MCSE) is preferred. Five years of increasingly responsible experience in IT incident response, issue management and customer service to include at least two years of experience in a lead or supervisory role. Three years of experience working in ITIL IT Service Management environment, or any combination of relevant education and experience sufficient to demonstrate the knowledge, skills and abilities to perform the duties listed above. Must successfully complete the ITIL Foundation Course within 1 year of hire date. Must obtain Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) or Certified Information Systems Security Professional (CISSP) certification within two (2) years of hire and maintain throughout employment Must possess and maintain a valid State of Washington driver’s license. Must pass a criminal background investigation. Must maintain a level of mental and physical fitness required to perform the essential functions of this classification. Supplemental Requirements To perform the essential functions of the classification, incumbents must be able to demonstrate the following knowledge, skills and abilities: Knowledge of: ITIL Service Management methodology. Excellent IT skills including a thorough knowledge of MS Office productivity suites. Windows desktop and server operating systems, Active Directory, SQL, IIS, and Azure. M365/Exchange hybrid SCCM VMWare Meraki Cisco NIST or CIS controls concepts Infrastructure & network support including, but not limited to LAN, WLAN, server, virtualization, back-up (Veeam preferred), storage, email, printer, voice and security technologies as well as audio visual equipment. Network engineering. System engineering. Networking protocols including IPSEC,SSL,BGP, EIGRP, STP, 802.11 and QOS Effectively researching, planning, scheduling, and implementing system upgrades and conversions to new technologies. Correct English usage, grammar, spelling, punctuation and vocabulary. Public speaking techniques. Skills & Ability to: Install, maintain, operate and configure computer hardware and software with best practice processes for securing systems and networks. Provide support for the City’s computer and users; troubleshoot personal computer hardware problems and malfunctions. Support diagnostic utilities to monitor system and application performance and security log analysis. Work with a significant degree of independence. Supervise the activities of assigned staff. Excellent organizational skills with the ability to work calmly under pressure, multi-task, remain flexible to changing priorities, and prioritize. Demonstrated ability to lead and to effectively communicate with staff at all levels including a proven ability to communicate with technical and non-technical staff across multiple disciplines. Interpersonal skills using tact, patience and courtesy. Maintain confidentiality of sensitive materials and information. Demonstrate strong written and verbal communication skills required to present department plans and activities to individuals and groups throughout the organization. Ability to prepare reports; conduct meetings; create and deliver formal presentations. Apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions. Ability to carry out instructions furnished in written, oral or diagrammatic form. Must maintain regular attendance and punctuality. The benefits listed below are those currently enjoyed by full-time City of Kennewick Non-Contract employees. It is important to remember that over the course of time these benefits may change - they are not permanent. Benefits may change through City Council or administrative action or changes mandated by state and federal law. Paid Holidays 12 per year (9 scheduled; 3 “floating”) New Year's Day, Martin Luther King Jr. Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after Thanksgiving, Christmas Day, and three floating holidays selected by the employee. An employee will accrue one of the three floating holidays on each of the following days: February 1, February 12, and August 31. An employee will only accrue a floating holiday on these days if actually employed. Paid Time Off (PTO) The purpose of PTO is to compensate employees for absences due to injury, illness, vacation and personal business. In addition, the program is designed to provide employees with personal flexibility regarding the use of leave hours. PTO hours accrue based upon the actual number of regular hours worked. Accrual per Month: 0-5yrs 6-9yrs 10-14yrs 15-19yrs 20-24yrs 25-29yrs 30+yrs 12 hours 15 hours 17 hours 19 hours 21 hours 23 hours 25 hours Retirement Plan All City employees are members of the Public Employees Retirement System (PERS). The City and the employee both contribute toward the plan. PERS provides regular retirement and disability retirement benefits. City employees also participate in the Social Security Program. Rates effective as of 09/01/2023. ( www.drs.wa.gov ) PERS Employee Contribution Rate Employer Contribution Rate Plan II 6.36% 9.53% Plan III Employee Choice (see booklet) 9.53% Deferred Comp The City contributes an equivalent of 5% of your regular monthly salary to Mission Square Retirement (previously ICMA) deferred compensation program. No employee match required, but employees may contribute towards plan if desired. ( www.icmarc.org ) Medical, Dental& Vision Insurance The City currently pays the entire dental and vision insurance premiums for the employee and dependents.Employee current premium share is $190.00 per month for medical insurance to cover themselves and dependents. Life Insurance 1.5 x annual salary (not to exceed $250K) provided by the City of Kennewick. Employee may purchase Voluntary Term Life Insurance for employee, spouse and/or dependents through New York Life (previously Cigna). Long Term Disability The City pays the entire long-term disability premium for employees through New York Life (previously Cigna). Wellness Program The Wellness Program has been established to encourage employee health and fitness, both at work and at home. A City Wellness Committee promotes and provides opportunities for healthy lifestyles. Employee fitness center is open to all employees and their spouses. Employee Assistance An Employee Assistance Plan (EAP) is provided by the City to assist you and family members, providing counseling and treatment in such areas as stress, drug and alcohol abuse and family counseling. Other Benefits Offered Flexible Spending Plan (Pre-Tax Deduction for Medical/Dental and Day Care) Aflac Supplemental Insurance Tuition Assistance Bereavement Leave Overtime Direct Deposit (paydays are 5th and 20th of the month) Closing Date/Time: 6/19/2024 11:59 PM Pacific
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information EXAM NUMBER: Y1409C First Day of Filing: January 17, 2024, at 8:00 a.m. (PT) - Until needs of the department are met and is subject to closure without prior notice. TYPE OF RECRUITMENT: OPEN COMPETITIVE JOB OPPORTUNITY NO OUT-OF-CLASS EXPERIENCE OR WITHHOLDS ARE ALLOWED FOR THIS EXAMINATION. Correctional Health Services - 20% Recruitment and Retention Bonus The County of Los Angeles is currently offering up to a 20% bonus for full-time Health Information Management Supervisor positions hired by Correctional Health Services and working on-site in a designated facility to meet critical healthcare needs for the uniquely underserved jail population. ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its integrated system of 25 health centers and four hospitals - and expanded network of community partner clinics - DHS annually provides direct care for 600,000 unique patients, employs over 23,000 staff, and has an annual budget of over $6.9 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov . Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings to supportive housing. MISSION: To advance the health of our patients and our communities by providing extraordinary care. DEFINITION: Supervises and participates in the work of a group of technical staff engaged in coding and auditing patient medical records in a County medical facility. Essential Job Functions Provides oversight and supervision of Release of Information (ROI) team including training, performance management and workflow. Conduct staff meetings, ensure staff development as well as provide orientation and training. Responsible for developing and providing training for all new staff as well as process improvement training for current staff. Prepares and conducts performance reviews for staff with review by the department leadership. Keeps Health Information leadership informed on staff performance and helps to identify training opportunities. Provides feedback and makes recommendations for commendations, performance reviews and progressive disciplinary actions. Identifies and evaluates areas that may need improvement and works with leadership to develop and implement solutions that will streamline processes and improve workflows. Serves as a liaison for all audits. Submits specific audits to the Compliance department to get approval. Input all audit requests into tracking system and prepares records. Works with tight deadlines while dealing directly with audit entities, both private and government, on billing and payment. Administers all chart reviews by meeting patients and/or attorneys in person at a clinic site to review records with them. Works closely with Legal, Compliance, Risk and Information Technology on Health Information Management (HIM) operations system and legal issues. Responsible for dealing with escalating situations by communicating with attorneys, law enforcement, auditors, and insurance company representatives as well as a variety of other professionals. Diffusing situations by expediting their requests, answering questions and educating on processes. Prepares biweekly reports to HIM Leaderships by utilizing the ROI module, works queues and reports in established systems. Creates reports within system that show incoming and outgoing volumes for all requestor types. Provides reports to management and monitors activity. Takes action as necessary by adjusting staff and managing workflow proactively avoiding instances of overtime. Manages the daily workload by making sure work queues in established systems are maintained and completed in a timely manner. Keeps up to date on HIPAA, STATE requirements and compliance rules to serve as a subject matter expert. Trains staff and keep them up to date. Completes online incident reporting when breeches occur and submits for leadership review. Reviews breech details and develops solutions to prevent further breeches and makes recommendations for improvement to management. Prevents possible breeches by maintaining quality assurance (QA) for the department. Follows protocol for QA for all ROI requests and hold employees accountable for high quality. Responsible for meeting quality goals monthly. Responsible for supporting accuracy and timeliness of all chart analysis and re-analysis tasks and notification steps for the Physician Suspension cycle. Ensures email delivery of notifications, pre-suspension warnings, and final suspension selection to physicians, their clinical department, hospital leadership. Monitors and ensures daily tracking and follow-up by staff to obtain all pending reports required to complete coding and billing of cases for timely hospital reimbursement and facility quality of care reporting. Ensures physician satisfaction regarding chart completion activities by making certain that prompt and appropriate guidance and assistance is provided by HIM subordinate staff. Functions as resource and support center for issues pertaining to electronic record entries, dictations, corrections, additions, and completion to obtain regulatory compliance. Responsible for performing quality reviews of medical records to assess regulatory compliance with completeness of data and information, timeliness, accuracy, and authentication requirements. Follows through until correction and/or completion processes are completed. Maintains necessary documentation to identify errors and substantiate correction. Monitors performance of transcription service including resolution of issues preventing the interface of documents into the electronic medical record. Maintains liaison with the HIM-EHR team and leadership to review, correct, and improve record deficiency workflows and reports. Provides orientation to incoming residents and house staff, and new attending physicians on record completion requirements. Works closely with the enterprise Master Patient Index (EMPI) team, and with Patient Registration/Admitting, and Patient Financial Services (PFS) to identify and help resolve issues arising from inaccurate patient data. Generates weekly and end of month reports to track productivity and statistically relevant data. Performs analysis upon the statistical data to engage process improvement and increase efficiency. Maintains, updates, and validates statistical data for incomplete records, quality reviews, and for data submission to various State disease registries as needed. Assists with the development of policies and procedures related to release of information, medical record data and documentation integrity and data management, including standards, usage, operations, documentation, training, interfaces, security, and integrity. Participates in projects and meetings as required in order to address ROI, chart completion and data integrity issues. Actively fosters staff development, including training and re-training as needed. Has regular one-on-one meetings with employees. Holds Unit meetings as necessary. Maintains and coordinates adequate scheduling and staffing to support operational needs. Performs other pertinent duties as assigned by HIM Leadership. Requirements SELECTION REQUIREMENTS: Option I: Registered Health Information Technician (RHIT) certification by the American Health Information Management Association (AHIMA), and three (3) years of technical health information* experience, including medical records coding. One (1) year of the required experience must have been in a supervisory** or senior/lead*** capacity over other Health Information staff. Option II: Registered Health Information Administrator (RHIA) certification by AHIMA, completion of a Bachelor’s degree in Health Information Management, accredited by the Commission on Accreditation for Health Informatics and Information Management Education and two (2) years of technical health information* experience, including medical records coding. One (1) year of the required experience must have been in a supervisory** capacity in a Health Information Management department. *Technical health information experience may include but is not limited to reviewing electronic medical record physician documentation, abstracting information from the medical record documentation, applying knowledge of regulatory requirements pertaining to medical record documentation, and applying knowledge of privacy laws to ensure facility compliance. **Supervisory in the County of Los Angeles is defined as:provides direct supervision to planning, assigning, and reviewing work of staff of the unit, evaluating employee performance, counseling, and recommending discipline. *** For this examination, senior/lead experience is defined as assigning, coordinating, and reviewing the work, ensuring proper work methods are followed, and providing technical assistance and training. Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. LICENSE: A valid California Class “C” Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. DESIRABLE QUALIFICATIONS: Additional credit will be given to applicants that possess the following desirable qualifications: Health Information Management**** experience in an acute care/large academic medical center setting***** or integrated healthcare system****** Project management******* experience within healthcare Experience with Microsoft office suite, specifically EXCEL, POWERPOINT, WORD, and Visio Experience managing a Release of Information Unit. Certified in Healthcare Privacy and Security (CHPS) certificate from the American Health Information Management Association (AHIMA) or Certified in Healthcare Privacy Compliance (CHPC) from the Health Care Compliance Association ****Health Information Management experience includes but is not limited to managing abstracting and coding functions or acting as the first assistant of a Health Information Management Division. *****Large academic medical center setting is defined as a teaching hospital with over 400 licensed beds. ******I ntegrated healthcare system is health care coverage that organizes doctors, hospitals, and other providers into groups in order to enhance the quality and cost effectiveness of medical treatment. *******Project management experience within healthcare includes but is not limited to supporting, leading, and contributing to process improvement projects where change management strategies are necessary in meeting targeted program objectives and timelines. SPECIAL REQUIREMENT INFORMATION : In order to qualify and receive credit, you must include a legible photocopy of your official certificate, official degree, official transcripts, or official letter from the accredited institution which shows the area of specialization with your online application, at the time of filing . If you are unable to attach required/supporting documents during the application submission, you may email the documents to Tanisha Buggs at tbuggs@dhs.lacounty.gov within seven (7) calendar days of filing your online application or you will not receive credit. Please include your name (as it appears on your online application), the exam title and exam number in the email message. Accredited institutions are those listed in the publications of regional, national or international accrediting agencies which are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. Certificate Information: Please ensure the Certification/License Section of the application is completed. Provide the title of the certificate, the number, date issued, date of expiration and the name of the issuing agency as specified in the Selection Requirements. Additional Information EXAMINATION CONTENT: An evaluation of your education, experience, desirable qualifications and supplemental questionnaire based on your application information weighted 100%. Candidates must achieve a passing score of 70% or higher on this examination in order to be added to the eligible register. ELIGIBILITY INFORMATION: Applications will be processed on an "as-received" basis and those receiving a passing score will be added to the eligible register accordingly. The names of candidates receiving a passing score in the examination will be added to the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation. No person may compete in this examination more than once every twelve (12) months. SPECIAL INFORMATION: Appointees may be required to work any shift , including evenings, nights, weekends, and holidays. The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. VACANCY INFORMATION: The resulting eligible register will be used to fill vacancies in the Department of Health Services (DHS) throughout Los Angeles County as they occur. APPLICATION AND FILING INFORMATION: How to Apply Applications must be submitted online only. Applications submitted by U.S Mail, Fax, or in person will not be accepted. Plan to submit your online application well in advance of the 5:00 p.m. (PT) deadline on the last day of filing, as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Apply online by clicking on the green "APPLY" button at the top right of this posting. You can also track the status of your application using this website. The acceptance of your application depends on whether you have clearly shown that you meet the Requirements. Fill out your application completely and correctly to receive full credit for related education, and/or experience in the spaces provided so we can evaluate your qualifications for the position. Please do not group your experience. For each position held, give the name and address of your employer, your position title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. IMPORTANT NOTES: All information and documents provided by applicants is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and/or Minimum/Selection Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the Requirements. Comments such as "See Résumé" or referencing other unsolicited materials/documents will not be considered as a response; in doing so, your application will be rejected . SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. NO SHARING OF USER ID, E-MAIL, AND PASSWORD: All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. TESTING ACCOMMODATION COORDINATOR CONTACT: If you need accommodation to take the assessment, let us know by contacting the ADA/Testing Coordinator at (323) 914-7111. The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. DEPARTMENT CONTACT: Tanisha Buggs, Exam Analyst (213) 288-7000 tbuggs@dhs.lacounty.gov CALIFORNIA RELAY SERVICES PHONE : (800) 735-2922 For detailed information, please click here
Mar 08, 2024
Full Time
Position/Program Information EXAM NUMBER: Y1409C First Day of Filing: January 17, 2024, at 8:00 a.m. (PT) - Until needs of the department are met and is subject to closure without prior notice. TYPE OF RECRUITMENT: OPEN COMPETITIVE JOB OPPORTUNITY NO OUT-OF-CLASS EXPERIENCE OR WITHHOLDS ARE ALLOWED FOR THIS EXAMINATION. Correctional Health Services - 20% Recruitment and Retention Bonus The County of Los Angeles is currently offering up to a 20% bonus for full-time Health Information Management Supervisor positions hired by Correctional Health Services and working on-site in a designated facility to meet critical healthcare needs for the uniquely underserved jail population. ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its integrated system of 25 health centers and four hospitals - and expanded network of community partner clinics - DHS annually provides direct care for 600,000 unique patients, employs over 23,000 staff, and has an annual budget of over $6.9 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov . Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings to supportive housing. MISSION: To advance the health of our patients and our communities by providing extraordinary care. DEFINITION: Supervises and participates in the work of a group of technical staff engaged in coding and auditing patient medical records in a County medical facility. Essential Job Functions Provides oversight and supervision of Release of Information (ROI) team including training, performance management and workflow. Conduct staff meetings, ensure staff development as well as provide orientation and training. Responsible for developing and providing training for all new staff as well as process improvement training for current staff. Prepares and conducts performance reviews for staff with review by the department leadership. Keeps Health Information leadership informed on staff performance and helps to identify training opportunities. Provides feedback and makes recommendations for commendations, performance reviews and progressive disciplinary actions. Identifies and evaluates areas that may need improvement and works with leadership to develop and implement solutions that will streamline processes and improve workflows. Serves as a liaison for all audits. Submits specific audits to the Compliance department to get approval. Input all audit requests into tracking system and prepares records. Works with tight deadlines while dealing directly with audit entities, both private and government, on billing and payment. Administers all chart reviews by meeting patients and/or attorneys in person at a clinic site to review records with them. Works closely with Legal, Compliance, Risk and Information Technology on Health Information Management (HIM) operations system and legal issues. Responsible for dealing with escalating situations by communicating with attorneys, law enforcement, auditors, and insurance company representatives as well as a variety of other professionals. Diffusing situations by expediting their requests, answering questions and educating on processes. Prepares biweekly reports to HIM Leaderships by utilizing the ROI module, works queues and reports in established systems. Creates reports within system that show incoming and outgoing volumes for all requestor types. Provides reports to management and monitors activity. Takes action as necessary by adjusting staff and managing workflow proactively avoiding instances of overtime. Manages the daily workload by making sure work queues in established systems are maintained and completed in a timely manner. Keeps up to date on HIPAA, STATE requirements and compliance rules to serve as a subject matter expert. Trains staff and keep them up to date. Completes online incident reporting when breeches occur and submits for leadership review. Reviews breech details and develops solutions to prevent further breeches and makes recommendations for improvement to management. Prevents possible breeches by maintaining quality assurance (QA) for the department. Follows protocol for QA for all ROI requests and hold employees accountable for high quality. Responsible for meeting quality goals monthly. Responsible for supporting accuracy and timeliness of all chart analysis and re-analysis tasks and notification steps for the Physician Suspension cycle. Ensures email delivery of notifications, pre-suspension warnings, and final suspension selection to physicians, their clinical department, hospital leadership. Monitors and ensures daily tracking and follow-up by staff to obtain all pending reports required to complete coding and billing of cases for timely hospital reimbursement and facility quality of care reporting. Ensures physician satisfaction regarding chart completion activities by making certain that prompt and appropriate guidance and assistance is provided by HIM subordinate staff. Functions as resource and support center for issues pertaining to electronic record entries, dictations, corrections, additions, and completion to obtain regulatory compliance. Responsible for performing quality reviews of medical records to assess regulatory compliance with completeness of data and information, timeliness, accuracy, and authentication requirements. Follows through until correction and/or completion processes are completed. Maintains necessary documentation to identify errors and substantiate correction. Monitors performance of transcription service including resolution of issues preventing the interface of documents into the electronic medical record. Maintains liaison with the HIM-EHR team and leadership to review, correct, and improve record deficiency workflows and reports. Provides orientation to incoming residents and house staff, and new attending physicians on record completion requirements. Works closely with the enterprise Master Patient Index (EMPI) team, and with Patient Registration/Admitting, and Patient Financial Services (PFS) to identify and help resolve issues arising from inaccurate patient data. Generates weekly and end of month reports to track productivity and statistically relevant data. Performs analysis upon the statistical data to engage process improvement and increase efficiency. Maintains, updates, and validates statistical data for incomplete records, quality reviews, and for data submission to various State disease registries as needed. Assists with the development of policies and procedures related to release of information, medical record data and documentation integrity and data management, including standards, usage, operations, documentation, training, interfaces, security, and integrity. Participates in projects and meetings as required in order to address ROI, chart completion and data integrity issues. Actively fosters staff development, including training and re-training as needed. Has regular one-on-one meetings with employees. Holds Unit meetings as necessary. Maintains and coordinates adequate scheduling and staffing to support operational needs. Performs other pertinent duties as assigned by HIM Leadership. Requirements SELECTION REQUIREMENTS: Option I: Registered Health Information Technician (RHIT) certification by the American Health Information Management Association (AHIMA), and three (3) years of technical health information* experience, including medical records coding. One (1) year of the required experience must have been in a supervisory** or senior/lead*** capacity over other Health Information staff. Option II: Registered Health Information Administrator (RHIA) certification by AHIMA, completion of a Bachelor’s degree in Health Information Management, accredited by the Commission on Accreditation for Health Informatics and Information Management Education and two (2) years of technical health information* experience, including medical records coding. One (1) year of the required experience must have been in a supervisory** capacity in a Health Information Management department. *Technical health information experience may include but is not limited to reviewing electronic medical record physician documentation, abstracting information from the medical record documentation, applying knowledge of regulatory requirements pertaining to medical record documentation, and applying knowledge of privacy laws to ensure facility compliance. **Supervisory in the County of Los Angeles is defined as:provides direct supervision to planning, assigning, and reviewing work of staff of the unit, evaluating employee performance, counseling, and recommending discipline. *** For this examination, senior/lead experience is defined as assigning, coordinating, and reviewing the work, ensuring proper work methods are followed, and providing technical assistance and training. Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. LICENSE: A valid California Class “C” Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. DESIRABLE QUALIFICATIONS: Additional credit will be given to applicants that possess the following desirable qualifications: Health Information Management**** experience in an acute care/large academic medical center setting***** or integrated healthcare system****** Project management******* experience within healthcare Experience with Microsoft office suite, specifically EXCEL, POWERPOINT, WORD, and Visio Experience managing a Release of Information Unit. Certified in Healthcare Privacy and Security (CHPS) certificate from the American Health Information Management Association (AHIMA) or Certified in Healthcare Privacy Compliance (CHPC) from the Health Care Compliance Association ****Health Information Management experience includes but is not limited to managing abstracting and coding functions or acting as the first assistant of a Health Information Management Division. *****Large academic medical center setting is defined as a teaching hospital with over 400 licensed beds. ******I ntegrated healthcare system is health care coverage that organizes doctors, hospitals, and other providers into groups in order to enhance the quality and cost effectiveness of medical treatment. *******Project management experience within healthcare includes but is not limited to supporting, leading, and contributing to process improvement projects where change management strategies are necessary in meeting targeted program objectives and timelines. SPECIAL REQUIREMENT INFORMATION : In order to qualify and receive credit, you must include a legible photocopy of your official certificate, official degree, official transcripts, or official letter from the accredited institution which shows the area of specialization with your online application, at the time of filing . If you are unable to attach required/supporting documents during the application submission, you may email the documents to Tanisha Buggs at tbuggs@dhs.lacounty.gov within seven (7) calendar days of filing your online application or you will not receive credit. Please include your name (as it appears on your online application), the exam title and exam number in the email message. Accredited institutions are those listed in the publications of regional, national or international accrediting agencies which are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. Certificate Information: Please ensure the Certification/License Section of the application is completed. Provide the title of the certificate, the number, date issued, date of expiration and the name of the issuing agency as specified in the Selection Requirements. Additional Information EXAMINATION CONTENT: An evaluation of your education, experience, desirable qualifications and supplemental questionnaire based on your application information weighted 100%. Candidates must achieve a passing score of 70% or higher on this examination in order to be added to the eligible register. ELIGIBILITY INFORMATION: Applications will be processed on an "as-received" basis and those receiving a passing score will be added to the eligible register accordingly. The names of candidates receiving a passing score in the examination will be added to the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation. No person may compete in this examination more than once every twelve (12) months. SPECIAL INFORMATION: Appointees may be required to work any shift , including evenings, nights, weekends, and holidays. The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. VACANCY INFORMATION: The resulting eligible register will be used to fill vacancies in the Department of Health Services (DHS) throughout Los Angeles County as they occur. APPLICATION AND FILING INFORMATION: How to Apply Applications must be submitted online only. Applications submitted by U.S Mail, Fax, or in person will not be accepted. Plan to submit your online application well in advance of the 5:00 p.m. (PT) deadline on the last day of filing, as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Apply online by clicking on the green "APPLY" button at the top right of this posting. You can also track the status of your application using this website. The acceptance of your application depends on whether you have clearly shown that you meet the Requirements. Fill out your application completely and correctly to receive full credit for related education, and/or experience in the spaces provided so we can evaluate your qualifications for the position. Please do not group your experience. For each position held, give the name and address of your employer, your position title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. IMPORTANT NOTES: All information and documents provided by applicants is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and/or Minimum/Selection Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the Requirements. Comments such as "See Résumé" or referencing other unsolicited materials/documents will not be considered as a response; in doing so, your application will be rejected . SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. NO SHARING OF USER ID, E-MAIL, AND PASSWORD: All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. TESTING ACCOMMODATION COORDINATOR CONTACT: If you need accommodation to take the assessment, let us know by contacting the ADA/Testing Coordinator at (323) 914-7111. The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. DEPARTMENT CONTACT: Tanisha Buggs, Exam Analyst (213) 288-7000 tbuggs@dhs.lacounty.gov CALIFORNIA RELAY SERVICES PHONE : (800) 735-2922 For detailed information, please click here
HARRY REID INTERNATIONAL AIRPORT
Harry Reid International Airport - Las Vegas, Nevada, United States
ABOUT THE POSITION The Clark County Department of Aviation is seeking qualified candidates to apply for the Airport Project Planner/Scheduler Supervisor position. This position supervises a team of highly experienced large commercial airport facilities maintenance and project planners that provide daily operational, corrective, preventative and predictive maintenance planning and scheduling. Additional duties include maintenance parts and materials procurement, enterprise asset management system data input, analysis and trending and asset maintenance history, asset reliability and performance reporting throughout all airport-owned facilities. Further, this position oversees the daily operations including asset management, project planning, project oversight, deferred maintenance and system optimization initiatives. Successful candidates will provide forward-facing communication with stakeholders at all levels in addition to continual improvements to maintenance programs, asset management and system operations. THE CLOSING DATE FOR THIS RECRUITMENT HAS BEEN CHANGED AND IS NOW REFLECTED IN THE JOB ANNOUNCEMENT. This examination will establish an Open Competitive Eligibility list to fill cu8rrent and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Human Resources. Human Resources reserves the right to call only the most qualified applicants to the selection process. MINIMUM REQUIREMENTS Education and Experience: Bachelor’s degree in Business or a field related to the work and two (2) years of full-time experience in commercial facilities and/or large commercial airport setting plus (1) year of lead or supervisory experience. Project management and preventative maintenance organization experience desired. Additional commercial facilities-based operations and maintenance planning and/or supervisory experience may be substituted for required education on a year-to-year basis up to two (2) years. Qualifying education and experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. Working Conditions: Work evening, night, weekend and holiday shifts. Work extended shifts or be called back in emergency situations. May work outdoors in all weather conditions. May work in construction environments involving dust, noise, and fumes. Licensing and Certification: Must possess a valid Class C Nevada Driver's License at time of appointment. Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination. Residency Requirement: Permanent employees must maintain a principal place of residency within the boundaries of Clark County and provide proof of compliance with Nevada motor vehicle registration and drivers' license laws within 90 days of employment. Background Check: Employment with the Department of Aviation is contingent upon completion of an education/experience background investigation, a fingerprint-based criminal history record check processed by the FBI, and upon the ability to be granted a security badge as mandated by the Transportation Security Administration. Note: all prospective hires must present two original government issued ID's upon acceptance of job offer. Examples of acceptable IDs include a Passport, Driver's License or DMV issued ID, birth certificate, Social Security card, Voter Registration card, school issued ID with picture, etc. Customs and Border Protection Security Seal Program: Employment with the Department of Aviation in this job title is contingent upon a ten-year employment and five year residency history record check and the ability to present original identity based documentation in order to meet the requirements for a Security Seal. PHYSICAL DEMANDS Mobility to work in a typical plant or related industrial setting, including operating typical trade equipment, hand and power tools and standard office equipment, and to drive a motor vehicle to various work sites; stamina to stand, walk and climb and to work in confined or awkward spaces for an extended period of time; strength to lift and maneuver materials and equipment weighing up to 100 pounds with proper equipment; vision to read printed materials; and hearing and speech to communicate in person or over a radio or telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. EXAMPLES OF DUTIES Plans, schedules, supervises, reviews, and evaluates the work of an Asset Management Team, commercial airport facilities maintenance and project planners of skilled maintenance, and technical staff in various airport Facilities Division work groups. Recommends selection of staff; trains staff in work procedures; administers discipline as required. Assists in developing and implementing goals, objectives, policies, procedures, and work standards for assigned work group. Directs, oversees and provides technical advice to assigned staff. Resolves questions and complaints from stakeholders and staff; provides information regarding projects and schedules. Prepares a variety of written correspondence and periodic special reports regarding work performed. Ensures that team members conduct strategy/metric meetings with supervisors in their areas of compliance. Serves as the lead liaison for all Facilities procurement activities. Contributes to the efficiency and effectiveness of the unit's service by offering suggestions and directing or participating as an active member of a work team. Oversees the preventative maintenance work orders utilizing a computerized maintenance management system (CMMS). Attends meetings with team members, management, airport stakeholders, vendors and contractors as required. Continually improves and develops new recovery and sequence of operations processes and procedures for assigned asset mixes and systems and other duties as deemed necessary by management. Facilitates communication and job tasks among other business units. Drives a motor vehicle in order to inspect work sites and responds to emergency situations. Join the Clark County Department of Aviation Family where we offer a comprehensive benefits package that includes: Alternative Work Schedules More Money in Your Pocket 100% Employer Paid Defined Benefit Retirement No Social Security Deduction No State Income Taxes Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) - eligible first of the month following15 days of employment Medical - Employer pays 90% of premium Pharmacy Benefits (30, 90-day retail or mail order fills) 24/7 Telephone Advice Nurse - no employee cost Teledoc, Doctoroo, and Dispatch Health Retiree insurance - eligible after 5 years of service Dental Vision Life Insurance - Employer Paid AD&D - Employer Paid Long Term Disability - Employer Paid Generous Leave Accruals that include: 12 Paid Holidays plus a Floating Birthday Holiday Paid Vacation Leave Paid Sick Leave Holiday Leave Other leave options Catastrophic Leave Parental Leave - Up to 90 days Tool Allowance for certain eligible positions. Wide Variety of Voluntary Benefits that include Guardian - Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance. Trustmark - Permanent Life Insurance benefits and long-term care. Sunlife Financial - Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance TASC - Flexible Spending Account - FSA & Dependent Day Care Debit Card Available Morgan Stanley - Deferred Compensation Plan Employee Assistance Program Onsite Fitness Center T he Department of Aviation, a department of Clark County, is an affirmative action/equal opportunity employer Community Volunteer Opportunities Comprehensive training program Wellness program Closing Date/Time: 5/21/2024 5:01 PM Pacific
Apr 24, 2024
Full Time
ABOUT THE POSITION The Clark County Department of Aviation is seeking qualified candidates to apply for the Airport Project Planner/Scheduler Supervisor position. This position supervises a team of highly experienced large commercial airport facilities maintenance and project planners that provide daily operational, corrective, preventative and predictive maintenance planning and scheduling. Additional duties include maintenance parts and materials procurement, enterprise asset management system data input, analysis and trending and asset maintenance history, asset reliability and performance reporting throughout all airport-owned facilities. Further, this position oversees the daily operations including asset management, project planning, project oversight, deferred maintenance and system optimization initiatives. Successful candidates will provide forward-facing communication with stakeholders at all levels in addition to continual improvements to maintenance programs, asset management and system operations. THE CLOSING DATE FOR THIS RECRUITMENT HAS BEEN CHANGED AND IS NOW REFLECTED IN THE JOB ANNOUNCEMENT. This examination will establish an Open Competitive Eligibility list to fill cu8rrent and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Human Resources. Human Resources reserves the right to call only the most qualified applicants to the selection process. MINIMUM REQUIREMENTS Education and Experience: Bachelor’s degree in Business or a field related to the work and two (2) years of full-time experience in commercial facilities and/or large commercial airport setting plus (1) year of lead or supervisory experience. Project management and preventative maintenance organization experience desired. Additional commercial facilities-based operations and maintenance planning and/or supervisory experience may be substituted for required education on a year-to-year basis up to two (2) years. Qualifying education and experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. Working Conditions: Work evening, night, weekend and holiday shifts. Work extended shifts or be called back in emergency situations. May work outdoors in all weather conditions. May work in construction environments involving dust, noise, and fumes. Licensing and Certification: Must possess a valid Class C Nevada Driver's License at time of appointment. Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination. Residency Requirement: Permanent employees must maintain a principal place of residency within the boundaries of Clark County and provide proof of compliance with Nevada motor vehicle registration and drivers' license laws within 90 days of employment. Background Check: Employment with the Department of Aviation is contingent upon completion of an education/experience background investigation, a fingerprint-based criminal history record check processed by the FBI, and upon the ability to be granted a security badge as mandated by the Transportation Security Administration. Note: all prospective hires must present two original government issued ID's upon acceptance of job offer. Examples of acceptable IDs include a Passport, Driver's License or DMV issued ID, birth certificate, Social Security card, Voter Registration card, school issued ID with picture, etc. Customs and Border Protection Security Seal Program: Employment with the Department of Aviation in this job title is contingent upon a ten-year employment and five year residency history record check and the ability to present original identity based documentation in order to meet the requirements for a Security Seal. PHYSICAL DEMANDS Mobility to work in a typical plant or related industrial setting, including operating typical trade equipment, hand and power tools and standard office equipment, and to drive a motor vehicle to various work sites; stamina to stand, walk and climb and to work in confined or awkward spaces for an extended period of time; strength to lift and maneuver materials and equipment weighing up to 100 pounds with proper equipment; vision to read printed materials; and hearing and speech to communicate in person or over a radio or telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. EXAMPLES OF DUTIES Plans, schedules, supervises, reviews, and evaluates the work of an Asset Management Team, commercial airport facilities maintenance and project planners of skilled maintenance, and technical staff in various airport Facilities Division work groups. Recommends selection of staff; trains staff in work procedures; administers discipline as required. Assists in developing and implementing goals, objectives, policies, procedures, and work standards for assigned work group. Directs, oversees and provides technical advice to assigned staff. Resolves questions and complaints from stakeholders and staff; provides information regarding projects and schedules. Prepares a variety of written correspondence and periodic special reports regarding work performed. Ensures that team members conduct strategy/metric meetings with supervisors in their areas of compliance. Serves as the lead liaison for all Facilities procurement activities. Contributes to the efficiency and effectiveness of the unit's service by offering suggestions and directing or participating as an active member of a work team. Oversees the preventative maintenance work orders utilizing a computerized maintenance management system (CMMS). Attends meetings with team members, management, airport stakeholders, vendors and contractors as required. Continually improves and develops new recovery and sequence of operations processes and procedures for assigned asset mixes and systems and other duties as deemed necessary by management. Facilitates communication and job tasks among other business units. Drives a motor vehicle in order to inspect work sites and responds to emergency situations. Join the Clark County Department of Aviation Family where we offer a comprehensive benefits package that includes: Alternative Work Schedules More Money in Your Pocket 100% Employer Paid Defined Benefit Retirement No Social Security Deduction No State Income Taxes Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) - eligible first of the month following15 days of employment Medical - Employer pays 90% of premium Pharmacy Benefits (30, 90-day retail or mail order fills) 24/7 Telephone Advice Nurse - no employee cost Teledoc, Doctoroo, and Dispatch Health Retiree insurance - eligible after 5 years of service Dental Vision Life Insurance - Employer Paid AD&D - Employer Paid Long Term Disability - Employer Paid Generous Leave Accruals that include: 12 Paid Holidays plus a Floating Birthday Holiday Paid Vacation Leave Paid Sick Leave Holiday Leave Other leave options Catastrophic Leave Parental Leave - Up to 90 days Tool Allowance for certain eligible positions. Wide Variety of Voluntary Benefits that include Guardian - Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance. Trustmark - Permanent Life Insurance benefits and long-term care. Sunlife Financial - Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance TASC - Flexible Spending Account - FSA & Dependent Day Care Debit Card Available Morgan Stanley - Deferred Compensation Plan Employee Assistance Program Onsite Fitness Center T he Department of Aviation, a department of Clark County, is an affirmative action/equal opportunity employer Community Volunteer Opportunities Comprehensive training program Wellness program Closing Date/Time: 5/21/2024 5:01 PM Pacific
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus six (6) years of related experience, including two (2) years of experience which were in a supervisory capacity. Experience may substitute for education up to four (4) years. Licenses or Certifications Required: Valid Texas Class C Drivers License. Notes to Applicants Position Overview: Austin Water’s Talent Development Division supports the Department’s mission and goals of retaining a high performing, engaged and motivated workforce by delivering products and services focused on the development, education, and engagement of employees throughout the employee lifecycle. The Talent Development Division Manager will oversee divisional budget and programs in a field-based safety sensitive environment with employee groups that have diverse skill sets, education, job scope and functions. The successful candidate must be able to work effectively with all levels of employees and their varying requirements, This role requires a strong partnership with managers and supervisors to ensure that existing and newly developed programs meet operational and business objectives. Working with Austin Water provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information. When completing a City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. A resume is required, but will not substitute for a complete employment application. Please include contact information from previous employers. Driving Requirement: This position requires a Valid Texas Class C Drivers License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and proof of your professional licenses or certifications. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. All Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lots, garages or in any personal vehicle located on the premises. Pay Range $41.70 - $54.21 per hour Hours Monday - Friday, 8:00 a.m. - 5:00 p.m. with some flexibility. Job Close Date 05/21/2024 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Waller Creek Center, 625 E 10th St., Austin Tx Preferred Qualifications Preferred Experience: Experience in Organizational Development programs focused on employee development and engagement, including New Employee Orientation, onboarding/offboarding, employee recognition, performance management and supervisor/executive workshops. Experience in a complex organization such as Austin Water, with a large and diverse work group population. Experience supervising teams and providing effective leadership to remote employees. Experience in leading/supervising and providing strategic direction using performance metrics to make data driven decisions to evaluate and improve program success. Experience establishing and maintaining successful business relationships with supervisors, managers, and executives. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Designs, develops, implements, and evaluates the effectiveness of the department’s organizational development, license certification training, employee development, employee engagement, leadership development, talent planning, and training strategies and programs. Leads the Employee and Leadership Development EUM strategic initiative effort and partners with executive leadership to provide direction and implements programs to achieve planned objectives, including the areas of equity, safety, employee development, knowledge transfer, and integrity. Oversees and coordinates departmental training programs including classroom, remote, virtual, eLearning, hands-on, and contracted training programs. Oversees the licensing training program to ensure compliance with technical industry specific regulations and established requirements. Develops and implements strategies for selecting the appropriate training to achieve operational requirements. Oversees and coordinates the use of the Govalle Occupational Development Support Center. Manages the talent management tool and the department’s Success Strategy Performance Review ( SSPR ) process. Oversees and manages all aspects of the performance management program to ensure operational readiness for the department including developing and implementing standards, processes, and procedures; aligning program with department strategies and objectives; monitoring trends and performance measures; and providing recommendations and solutions for employee performance concerns. Assesses organizational and leadership effectiveness and drives the development and adoption of a desirable future state through strategic systems, processes, tools, and plans. Develops intervention strategies to improve individual and team performance. Identifies immediate and future learning and development opportunities by collaborating with leaders; researching emerging trends, new technologies, concepts, and techniques; and collecting data from surveys, audits, and other assessment tools. Determines any performance gaps and potential solutions. Develops short- and long-range strategies, goals, and action plans to meet those needs. Facilitates organizational change management to support department’s core values and strategic directives. Manages the development, administration, and maintenance of the utility’s comprehensive certification training, heavy equipment, and technical training programs. Reviews and incorporates standards. Ensures compliance with Local, State, and Federal regulations. Evaluates program for effectiveness and success. Provides data and reports to address organizational and business issues, strategies, and practices. Develops key metrics to measure effectiveness of enterprise-wide initiatives and programs. Prepares, presents, and monitors the Talent Development budget; ensures division operates within appropriate budget; manages and oversees contracts through performance monitoring, preparing scope of work and specifications, and resolving issues with vendors. Responsibilities - Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of organizational development and training processes. Knowledge of business process development, quality methodologies, and root cause analyses. Knowledge of supervisory and managerial techniques and principles. Knowledge of public administration, adult learning principles, and instructional systems design. Knowledge of group dynamics. Knowledge of program planning and administration. Skill in developing and delivering training programs and presentations. Skill in oral and written communications. Skill in handling hostile conflict and uncertain situations. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Skill in data analysis and problem solving. Ability to quickly recognize and analyze irregular events. Ability to think strategically while maintaining an appreciation and understanding of past practices. Ability to work with frequent interruptions and changes in priorities. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus six (6) years of related experience, including two (2) years of experience which were in a supervisory capacity. Experience may substitute for education up to four (4) years. Do you meet these minimum requirements? Yes No * Describe your experience managing and providing strategic direction for programs related to onboarding, performance management, and employee recognition. (Open Ended Question) * Describe your years of experience in Organizational Development programs focused on employee development and engagement. (Open Ended Question) * Describe your supervisory and leadership experience. (Open Ended Question) * This position requires a Valid Class C Driver License. Do you have a Valid Class C Driver License or if selected for this position, do you have the ability to acquire a Valid Class C Driver License by your hire date? Yes No * The City of Austin Driver Eligibility Standards require that external new hires meet the City's Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three (3) moving violations or a total of six (6) Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Were you referred to this opportunity by an Austin Water employee? If yes, please provide employee’s full name. (Open Ended Question) Optional & Required Documents Required Documents Resume Optional Documents
May 07, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus six (6) years of related experience, including two (2) years of experience which were in a supervisory capacity. Experience may substitute for education up to four (4) years. Licenses or Certifications Required: Valid Texas Class C Drivers License. Notes to Applicants Position Overview: Austin Water’s Talent Development Division supports the Department’s mission and goals of retaining a high performing, engaged and motivated workforce by delivering products and services focused on the development, education, and engagement of employees throughout the employee lifecycle. The Talent Development Division Manager will oversee divisional budget and programs in a field-based safety sensitive environment with employee groups that have diverse skill sets, education, job scope and functions. The successful candidate must be able to work effectively with all levels of employees and their varying requirements, This role requires a strong partnership with managers and supervisors to ensure that existing and newly developed programs meet operational and business objectives. Working with Austin Water provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information. When completing a City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. A resume is required, but will not substitute for a complete employment application. Please include contact information from previous employers. Driving Requirement: This position requires a Valid Texas Class C Drivers License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and proof of your professional licenses or certifications. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. All Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lots, garages or in any personal vehicle located on the premises. Pay Range $41.70 - $54.21 per hour Hours Monday - Friday, 8:00 a.m. - 5:00 p.m. with some flexibility. Job Close Date 05/21/2024 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Waller Creek Center, 625 E 10th St., Austin Tx Preferred Qualifications Preferred Experience: Experience in Organizational Development programs focused on employee development and engagement, including New Employee Orientation, onboarding/offboarding, employee recognition, performance management and supervisor/executive workshops. Experience in a complex organization such as Austin Water, with a large and diverse work group population. Experience supervising teams and providing effective leadership to remote employees. Experience in leading/supervising and providing strategic direction using performance metrics to make data driven decisions to evaluate and improve program success. Experience establishing and maintaining successful business relationships with supervisors, managers, and executives. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Designs, develops, implements, and evaluates the effectiveness of the department’s organizational development, license certification training, employee development, employee engagement, leadership development, talent planning, and training strategies and programs. Leads the Employee and Leadership Development EUM strategic initiative effort and partners with executive leadership to provide direction and implements programs to achieve planned objectives, including the areas of equity, safety, employee development, knowledge transfer, and integrity. Oversees and coordinates departmental training programs including classroom, remote, virtual, eLearning, hands-on, and contracted training programs. Oversees the licensing training program to ensure compliance with technical industry specific regulations and established requirements. Develops and implements strategies for selecting the appropriate training to achieve operational requirements. Oversees and coordinates the use of the Govalle Occupational Development Support Center. Manages the talent management tool and the department’s Success Strategy Performance Review ( SSPR ) process. Oversees and manages all aspects of the performance management program to ensure operational readiness for the department including developing and implementing standards, processes, and procedures; aligning program with department strategies and objectives; monitoring trends and performance measures; and providing recommendations and solutions for employee performance concerns. Assesses organizational and leadership effectiveness and drives the development and adoption of a desirable future state through strategic systems, processes, tools, and plans. Develops intervention strategies to improve individual and team performance. Identifies immediate and future learning and development opportunities by collaborating with leaders; researching emerging trends, new technologies, concepts, and techniques; and collecting data from surveys, audits, and other assessment tools. Determines any performance gaps and potential solutions. Develops short- and long-range strategies, goals, and action plans to meet those needs. Facilitates organizational change management to support department’s core values and strategic directives. Manages the development, administration, and maintenance of the utility’s comprehensive certification training, heavy equipment, and technical training programs. Reviews and incorporates standards. Ensures compliance with Local, State, and Federal regulations. Evaluates program for effectiveness and success. Provides data and reports to address organizational and business issues, strategies, and practices. Develops key metrics to measure effectiveness of enterprise-wide initiatives and programs. Prepares, presents, and monitors the Talent Development budget; ensures division operates within appropriate budget; manages and oversees contracts through performance monitoring, preparing scope of work and specifications, and resolving issues with vendors. Responsibilities - Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of organizational development and training processes. Knowledge of business process development, quality methodologies, and root cause analyses. Knowledge of supervisory and managerial techniques and principles. Knowledge of public administration, adult learning principles, and instructional systems design. Knowledge of group dynamics. Knowledge of program planning and administration. Skill in developing and delivering training programs and presentations. Skill in oral and written communications. Skill in handling hostile conflict and uncertain situations. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Skill in data analysis and problem solving. Ability to quickly recognize and analyze irregular events. Ability to think strategically while maintaining an appreciation and understanding of past practices. Ability to work with frequent interruptions and changes in priorities. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus six (6) years of related experience, including two (2) years of experience which were in a supervisory capacity. Experience may substitute for education up to four (4) years. Do you meet these minimum requirements? Yes No * Describe your experience managing and providing strategic direction for programs related to onboarding, performance management, and employee recognition. (Open Ended Question) * Describe your years of experience in Organizational Development programs focused on employee development and engagement. (Open Ended Question) * Describe your supervisory and leadership experience. (Open Ended Question) * This position requires a Valid Class C Driver License. Do you have a Valid Class C Driver License or if selected for this position, do you have the ability to acquire a Valid Class C Driver License by your hire date? Yes No * The City of Austin Driver Eligibility Standards require that external new hires meet the City's Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three (3) moving violations or a total of six (6) Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Were you referred to this opportunity by an Austin Water employee? If yes, please provide employee’s full name. (Open Ended Question) Optional & Required Documents Required Documents Resume Optional Documents
CITY OF SANTA ANA, CA
Santa Ana, California, United States
Description The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to our community. Under direction, performs a wide variety of specialized administrative duties for projects, programs or specific functions within a division/operation of the Public Works Agency. Incumbents perform a wide variety of specialized administrative duties requiring considerable initiative and independent judgment. This classification works extensively with the public providing information and explaining or interpreting policies and procedures. Incumbents report to a division or projects manager. The successful performer is a customer-oriented individual who enjoys working independently and is able to perform administrative duties while finding an appropriate balance between community demands and City resources. This effective problem solver will be well organized and creative in identification of resources and solutions. The appropriate individual utilizes good judgment, tact and diplomacy when interacting with the public. Public Works has a need to fill the following positions: Two (2) vacancies in Administrative Services Division One (1) in Refuse Enterprise focused on Clean City initiatives (field work), and; One (1) in Refuse Enterprise focused on refuse related administrative projects and programs. One (1) vacancy in Maintenance Services Division In addition this classification is scheduled to receive a 3% salary increase effective 07/14/2024 Essential Functions Include But Are Not Limited To Incumbents may be assigned to one or more of the divisions/operations throughout the Public Works Agency including Administrative Services, the Santa Ana Regional Transportation Center (SARTC), and Maintenance Services. Depending upon location of assignment, incumbents may perform all or some of the listed functions, or may be required to perform additional or different functions. Implements, directs and coordinates various project and program activities in assigned areas. Prepares, reviews and monitors assigned program and/or project budgets. Compiles, maintains, monitors and processes budget expenditures and reimbursements. Provides staff support to higher level public works management staff. Acts as liaison with other agencies in relation to assignment. Conducts studies and special projects as required. Performs data collection and analysis. Prepares statistical reports and technical documents. Prepares reports and recommendations related to field investigations that impact assigned programs. May be assigned to schedule and oversee the work of part time employees and assist in training new workers. May oversee outside vendors and contractors in administration of contractual services. Establishes and maintains filing and reporting systems, as necessary. Ensures areas of responsibilities are in compliance with related laws, codes, ordinances, and legislations. Advises supervisor of any irregularities in compliance. Responds to public inquiries and complaints in a courteous manner. Provides information related to the area of assignment. Explains or interprets policies and procedures to internal and external customers. Acts as liaison between residents and City staff or contractors. Communicates with residents about proposed projects and programs and explains project scope and timelines. Builds and maintains positive working relationships with coworkers, other City employees, contractors, and the public using principles of good customer service. May participate in work groups and attend public meetings. Prepares and makes presentations. Performs related functions as required. When assigned to the Administrative Services Division and the SARTC, in addition to the essential functions above, functions may also include: Provides property and facilities management for the SARTC and serves as staff liaison between the City, SARTC tenants, partner agencies, contractors and patrons. Schedules and oversees the work of part time employees and assists in training new workers. Oversees outside vendors and contractors in administration of contractual services. Coordinates SARTC facilities maintenance and security on a day-to-day basis. Prepares specifications and administers security, maintenance and lease agreements and contracts. Performs on-site maintenance and security inspections. Schedules and conducts facility tours for prospective tenants. Conducts tenant orientations. Assists tenants in locating services; resolves tenant complaints. Provides information to the public regarding special programs and the SARTC facility. Schedules and coordinates meetings and special events. Coordinates use by movie production companies of SARTC and City owned properties. Receives, records and transmits tenant rental and other payments for processing. Verifies bills and processes appropriate payments. Provides fiscal oversight and prepares the SARTC budget. Minimum Qualifications Two years of responsible administrative experience performing duties for projects, programs or specific functions in Public Works, or a related field; or an equivalent combination of experience and training which provides the following knowledge and abilities: DESIRABLE KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: principles and practices of organization and project/program development methods used in Public Works, preservation of neighborhoods, or area of assignment; general principles and approaches to residential development; municipal government operations, budgetary process and controls; municipal codes and ordinances; the City's development process; research techniques, methods and procedures; principles of supervision and training; English grammar, punctuation and syntax for effective report and grant writing; current relevant software applications such as Word and Excel; techniques and methods used in the preparation and dissemination of information to the public. Ability to: perform duties without close supervision; perform independent research on a variety of subjects related to Public Works projects and programs; assemble, organize, analyze, interpret and draw sound conclusions from factual information; develop and present research findings and communicate ideas effectively, both orally and in writing; write effective reports; learn, interpret and explain specific regulations, policies and procedures; understand local community problems and recommend feasible solutions; make presentations to community groups, committees, and the like; effectively oversee the work and training of part-time staff and/or vendors and contractors in administration of contractual services; establish effective working relationships with property owners, civic groups, other departments, coworkers and the general public; use tact and good judgment in contacts with the public in a culturally diverse community. SPECIAL MINIMUM REQUIREMENTS Must possess and retain a valid California Class C Driver's License as a condition of employment. Must be willing and able to work irregular hours, including evenings, weekends and holidays, as needed. HIGHLY DESIRABLE A bachelor’s degree in business, finance or a closely related field is desirable but not required. Selection Process The City communicates with candidates via e-mail. You are responsible for providing a valid e-mail address that you access regularly and checking your spam folder. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide . Applications will be reviewed by the Human Resources Department. Those applicants possessing the most pertinent qualifications will be invited to continue in the selection process, which will include: Oral Interview Examination : ( Weight of 100%) tentatively scheduled May 23, 2024: will evaluate the candidates' experience, training, education and abilities in relation to those factors, which are essential for successful performance on the job. Candidates need a minimum passing score of 70% in order to be placed on the eligible list. The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation. Please visit the following website to view the summary of comprehensive benefits! Summary of Benefits (under SEIU) NOTE: A more complete set of specifications for this classification may be found on the City's website or on file in the Human Resources Department. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The types and levels of employee benefits provided, including City contribution toward benefit costs, are subject to change as a result of periodic contract settlements between recognized employee associations and the City of Santa Ana. Closing Date/Time: 5/15/2024 11:59 PM Pacific
Apr 25, 2024
Full Time
Description The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to our community. Under direction, performs a wide variety of specialized administrative duties for projects, programs or specific functions within a division/operation of the Public Works Agency. Incumbents perform a wide variety of specialized administrative duties requiring considerable initiative and independent judgment. This classification works extensively with the public providing information and explaining or interpreting policies and procedures. Incumbents report to a division or projects manager. The successful performer is a customer-oriented individual who enjoys working independently and is able to perform administrative duties while finding an appropriate balance between community demands and City resources. This effective problem solver will be well organized and creative in identification of resources and solutions. The appropriate individual utilizes good judgment, tact and diplomacy when interacting with the public. Public Works has a need to fill the following positions: Two (2) vacancies in Administrative Services Division One (1) in Refuse Enterprise focused on Clean City initiatives (field work), and; One (1) in Refuse Enterprise focused on refuse related administrative projects and programs. One (1) vacancy in Maintenance Services Division In addition this classification is scheduled to receive a 3% salary increase effective 07/14/2024 Essential Functions Include But Are Not Limited To Incumbents may be assigned to one or more of the divisions/operations throughout the Public Works Agency including Administrative Services, the Santa Ana Regional Transportation Center (SARTC), and Maintenance Services. Depending upon location of assignment, incumbents may perform all or some of the listed functions, or may be required to perform additional or different functions. Implements, directs and coordinates various project and program activities in assigned areas. Prepares, reviews and monitors assigned program and/or project budgets. Compiles, maintains, monitors and processes budget expenditures and reimbursements. Provides staff support to higher level public works management staff. Acts as liaison with other agencies in relation to assignment. Conducts studies and special projects as required. Performs data collection and analysis. Prepares statistical reports and technical documents. Prepares reports and recommendations related to field investigations that impact assigned programs. May be assigned to schedule and oversee the work of part time employees and assist in training new workers. May oversee outside vendors and contractors in administration of contractual services. Establishes and maintains filing and reporting systems, as necessary. Ensures areas of responsibilities are in compliance with related laws, codes, ordinances, and legislations. Advises supervisor of any irregularities in compliance. Responds to public inquiries and complaints in a courteous manner. Provides information related to the area of assignment. Explains or interprets policies and procedures to internal and external customers. Acts as liaison between residents and City staff or contractors. Communicates with residents about proposed projects and programs and explains project scope and timelines. Builds and maintains positive working relationships with coworkers, other City employees, contractors, and the public using principles of good customer service. May participate in work groups and attend public meetings. Prepares and makes presentations. Performs related functions as required. When assigned to the Administrative Services Division and the SARTC, in addition to the essential functions above, functions may also include: Provides property and facilities management for the SARTC and serves as staff liaison between the City, SARTC tenants, partner agencies, contractors and patrons. Schedules and oversees the work of part time employees and assists in training new workers. Oversees outside vendors and contractors in administration of contractual services. Coordinates SARTC facilities maintenance and security on a day-to-day basis. Prepares specifications and administers security, maintenance and lease agreements and contracts. Performs on-site maintenance and security inspections. Schedules and conducts facility tours for prospective tenants. Conducts tenant orientations. Assists tenants in locating services; resolves tenant complaints. Provides information to the public regarding special programs and the SARTC facility. Schedules and coordinates meetings and special events. Coordinates use by movie production companies of SARTC and City owned properties. Receives, records and transmits tenant rental and other payments for processing. Verifies bills and processes appropriate payments. Provides fiscal oversight and prepares the SARTC budget. Minimum Qualifications Two years of responsible administrative experience performing duties for projects, programs or specific functions in Public Works, or a related field; or an equivalent combination of experience and training which provides the following knowledge and abilities: DESIRABLE KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: principles and practices of organization and project/program development methods used in Public Works, preservation of neighborhoods, or area of assignment; general principles and approaches to residential development; municipal government operations, budgetary process and controls; municipal codes and ordinances; the City's development process; research techniques, methods and procedures; principles of supervision and training; English grammar, punctuation and syntax for effective report and grant writing; current relevant software applications such as Word and Excel; techniques and methods used in the preparation and dissemination of information to the public. Ability to: perform duties without close supervision; perform independent research on a variety of subjects related to Public Works projects and programs; assemble, organize, analyze, interpret and draw sound conclusions from factual information; develop and present research findings and communicate ideas effectively, both orally and in writing; write effective reports; learn, interpret and explain specific regulations, policies and procedures; understand local community problems and recommend feasible solutions; make presentations to community groups, committees, and the like; effectively oversee the work and training of part-time staff and/or vendors and contractors in administration of contractual services; establish effective working relationships with property owners, civic groups, other departments, coworkers and the general public; use tact and good judgment in contacts with the public in a culturally diverse community. SPECIAL MINIMUM REQUIREMENTS Must possess and retain a valid California Class C Driver's License as a condition of employment. Must be willing and able to work irregular hours, including evenings, weekends and holidays, as needed. HIGHLY DESIRABLE A bachelor’s degree in business, finance or a closely related field is desirable but not required. Selection Process The City communicates with candidates via e-mail. You are responsible for providing a valid e-mail address that you access regularly and checking your spam folder. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide . Applications will be reviewed by the Human Resources Department. Those applicants possessing the most pertinent qualifications will be invited to continue in the selection process, which will include: Oral Interview Examination : ( Weight of 100%) tentatively scheduled May 23, 2024: will evaluate the candidates' experience, training, education and abilities in relation to those factors, which are essential for successful performance on the job. Candidates need a minimum passing score of 70% in order to be placed on the eligible list. The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation. Please visit the following website to view the summary of comprehensive benefits! Summary of Benefits (under SEIU) NOTE: A more complete set of specifications for this classification may be found on the City's website or on file in the Human Resources Department. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The types and levels of employee benefits provided, including City contribution toward benefit costs, are subject to change as a result of periodic contract settlements between recognized employee associations and the City of Santa Ana. Closing Date/Time: 5/15/2024 11:59 PM Pacific
Orange County, CA
Santa Ana, California, United States
CAREER DESCRIPTION PUBLIC HEALTH NUTRITIONIST I / PUBLIC HEALTH NUTRITIONIST I (SUPERVISORY) In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the needs of the County are met. Applicants are encouraged to apply immediately. This recruitment is being held to establish an Open eligible list to fill current and future vacancies within the Health Care Agency. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange. THE AGENCY The County of Orange Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the leadership of the Agency Director, a new and dynamic executive team with an organizational structure comprised of seven (7) service areas - Administrative and Financial, Strategy and Special Projects, Behavioral Health, Correctional Health, Office of Care Coordination, Medical Health and Public Health - is committed to meeting the health needs of the diverse Orange County community. THE DEPARTMENT Through assessment, policy development and assurance, Public Health Services provides a wide range of services aimed at reducing death and disability by reducing the transmission of communicable diseases, preventing and lessening the impact of chronic diseases, and ensuring healthy and safe environments. THE OPPORTUNITY The department is seeking to fill one (1) Public Health Nutritionist I (Supervisory) within the Women, Infants and Children (WIC) program and one (1) Public Health Nutritionist I within the CalFresh Healthy Living (CFHL) program. Job duties include, but are not limited to: Supervisory Duties: Monitor clinic flow and staff assignments to maintain efficient program operations Maintain work environment where cooperation and teamwork can occur Promote and encourage staff development and skills enhancement Resolve staff and client conflicts and conduct corrective action plan as necessary Provide input to Program Support Staff on clinic operations and needs Enforce WIC Program rules and regulations Provide back up for paraprofessional roles as needed Maintain and ensure secure delivery of negotiable instrument (food instruments and Farmers Market Coupons) Participate in Quality Improvement (QI) audits of staff to ensure efficiency and compliance to State mandates Review the work of staff for accuracy Develop and present performance evaluation to staff Verify time sheets and mileage reimbursement claims of staff Conduct staff meetings Assist in mentoring Dietetic Interns Client Services: Determine nutritional risk of participants for certification Provide individual nutrition counseling for low risk and high risk contacts as defined by the State Oversee services to WIC and CFHL participants/recipients such as nutrition education classes, issuance of food benefits, referrals, etc. Community Services Implement and assist in developing population-based community interventions to guide individual clients to choose healthier diets such as coordinating and facilitating nutrition classes Incorporate public health functions and essential public health nutrition services, community nutrition assessments and program, personnel, fiscal and data management skills Ensure all aspects of education are culturally competent and literacy appropriate Apply, plan, manage, and evaluate techniques to public health nutrition programs and/or individual clients such as administering pre and post-tests and surveys Assess, plan, implement and evaluate activities, projects and programs in order to meet defined public health measures Monitor nutrition policies, procedures, protocols and quality improvement systems and contract deliverables, to assure consistency, effectiveness and compliance Interact with community leaders for the purposes of offering services Other Administrative Duties: Maintain inventory of assets (ie. Electric breast pumps, computers, etc.) Perform tasks as delegated by the Administrative Manager II, HCA Program Supervisor II or Supervising Public Health Nutritionist Assist with surveys to determine nutrition needs and problems of participants Conduct Quality Improvement (QI) audits of staff workload and functions to monitor efficiency and quality of client care Assist in initial and ongoing training of WIC and/or CFHL staff Provide input to Operations Management in developing clinic procedures and/or community activities Provide follow-up consultation/information for public and private providers Prepare reports as needed Serve as liaison with Information Technology (IT) department regarding computer system issues as needed Participate in professional workshops and other trainings to update nutrition knowledge, administrative skills, and to comply with the County/State program mandates DESIRABLE QUALIFICATIONS & CORE COMPETENCIES: The ideal candidate will be a Registered Dietician or Registered Dietitian Eligible. Also, supervisory experience and two (2) or more years of experience working in a Women, Infants and Children program type of setting is highly preferred. In addition, the ideal candidate will possess the knowledge, skills and abilities that demonstrates the following competencies: Technical Knowledge | Technical Experience WIC Information System Enterprise (WIC WISE) database WIC and/or CalFresh/SNAP regulations Maternal, child and infant nutrition for optimal health Quality Improvement tools and intervals to conduct audits Microsoft Excel, Word, PowerPoint and Outlook software Nutritional Care, Counseling and Advocacy Being culturally sensitive to the needs of the multicultural participant background Interpreting and determining the health and nutritional status of participants Improving the nutrition of participants by identifying environmental factors that affect health progress Developing and applying public health nutrition interventions Having the ability to use participant centered techniques when conducting counseling Promoting breastfeeding as optimal feeding choice for infants Leadership, Community Engagement and Supervision Having the knowledge of personnel management and maintaining optimal clinic flow Facilitating meetings with peers Delegating work duties to staff effectively Managing personnel issues and taking care of special participants needs and concerns effectively Applying conflict resolution by using effective leadership style to inspire and motivate staff Reporting team progress to upper management as requested Facilitating team work and cooperation among staff Writing staff work performance and providing feedback to staff Collaborating with upper management and Human Resource Services (HRS) regarding personnel issues Being a role model to staff and mentoring Dietetic Interns Training Developing work and training plans for participants Conducting presentations and providing training in group or individual setting Communication and Professionalism Communicating effectively both orally and in writing Assessing and identifying issues when providing services to participants and implementing improvements when necessary Evaluating own practice and requesting for effective feedback from WIC colleagues to identify additional learning needs Using appropriate communication method when communicating/sharing sensitive information with participants and staff Adaptability, Analytical Thinking and Accountability Being adaptable, flexible while maintaining a focus on program quality of care and services Applying different ways of assessing nutrition and health outcomes of participants Using appropriate and effective study designs to evaluate diet related diseases Formulating effective resolutions to problems by being consistent with the WIC's mission and vision Being accountable for the "negotiable instruments" in the clinic Managing workload effectively, following directions and meeting deadlines Willing to take on additional assignments MINIMUM QUALIFICATIONS Click here to learn more about the minimum qualifications for the Public Health Nutritionist I (Supervisory) classification as well as the physical and mental requirements and the environmental and working conditions. Physical & Mental Requirement, Environmental and Working Conditions Physical Requirements Must have the body mobility to walk, climb stairs, reach, bend, twist, reach overhead and stoop; stamina to sit for a prolonged period of time (up to one hour); strength to lift and carry or push and pull objects such as boxes of materials and supplies, which may weigh up to 25 lbs.; hearing for normal conversations, ability to work in diverse environments; and the ability to drive a car. Environmental Conditions Will be required to work in clinic or community environment; may work with individuals who have a communicable disease; may be assigned to evenings and/or weekends. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. Structured Oral Interview (Weighted 100%) Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. Eligible List Once the assessment process has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination or testing as follows: Workers, who provide services in certain Medical or High-Risk Settings, will be required to provide proof of full vaccination from COVID-19 or to wear a mask and undergo weekly COVID-19 testing . Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason; however, if exempted, they will be required to wear a mask and undergo weekly COVID-19 testing.) The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position. Email Notification Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . Frequently Asked Questions Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, please contact John Duckson at (714) 834-3119 or jduckson@ochca.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
Apr 22, 2024
Full Time
CAREER DESCRIPTION PUBLIC HEALTH NUTRITIONIST I / PUBLIC HEALTH NUTRITIONIST I (SUPERVISORY) In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the needs of the County are met. Applicants are encouraged to apply immediately. This recruitment is being held to establish an Open eligible list to fill current and future vacancies within the Health Care Agency. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange. THE AGENCY The County of Orange Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the leadership of the Agency Director, a new and dynamic executive team with an organizational structure comprised of seven (7) service areas - Administrative and Financial, Strategy and Special Projects, Behavioral Health, Correctional Health, Office of Care Coordination, Medical Health and Public Health - is committed to meeting the health needs of the diverse Orange County community. THE DEPARTMENT Through assessment, policy development and assurance, Public Health Services provides a wide range of services aimed at reducing death and disability by reducing the transmission of communicable diseases, preventing and lessening the impact of chronic diseases, and ensuring healthy and safe environments. THE OPPORTUNITY The department is seeking to fill one (1) Public Health Nutritionist I (Supervisory) within the Women, Infants and Children (WIC) program and one (1) Public Health Nutritionist I within the CalFresh Healthy Living (CFHL) program. Job duties include, but are not limited to: Supervisory Duties: Monitor clinic flow and staff assignments to maintain efficient program operations Maintain work environment where cooperation and teamwork can occur Promote and encourage staff development and skills enhancement Resolve staff and client conflicts and conduct corrective action plan as necessary Provide input to Program Support Staff on clinic operations and needs Enforce WIC Program rules and regulations Provide back up for paraprofessional roles as needed Maintain and ensure secure delivery of negotiable instrument (food instruments and Farmers Market Coupons) Participate in Quality Improvement (QI) audits of staff to ensure efficiency and compliance to State mandates Review the work of staff for accuracy Develop and present performance evaluation to staff Verify time sheets and mileage reimbursement claims of staff Conduct staff meetings Assist in mentoring Dietetic Interns Client Services: Determine nutritional risk of participants for certification Provide individual nutrition counseling for low risk and high risk contacts as defined by the State Oversee services to WIC and CFHL participants/recipients such as nutrition education classes, issuance of food benefits, referrals, etc. Community Services Implement and assist in developing population-based community interventions to guide individual clients to choose healthier diets such as coordinating and facilitating nutrition classes Incorporate public health functions and essential public health nutrition services, community nutrition assessments and program, personnel, fiscal and data management skills Ensure all aspects of education are culturally competent and literacy appropriate Apply, plan, manage, and evaluate techniques to public health nutrition programs and/or individual clients such as administering pre and post-tests and surveys Assess, plan, implement and evaluate activities, projects and programs in order to meet defined public health measures Monitor nutrition policies, procedures, protocols and quality improvement systems and contract deliverables, to assure consistency, effectiveness and compliance Interact with community leaders for the purposes of offering services Other Administrative Duties: Maintain inventory of assets (ie. Electric breast pumps, computers, etc.) Perform tasks as delegated by the Administrative Manager II, HCA Program Supervisor II or Supervising Public Health Nutritionist Assist with surveys to determine nutrition needs and problems of participants Conduct Quality Improvement (QI) audits of staff workload and functions to monitor efficiency and quality of client care Assist in initial and ongoing training of WIC and/or CFHL staff Provide input to Operations Management in developing clinic procedures and/or community activities Provide follow-up consultation/information for public and private providers Prepare reports as needed Serve as liaison with Information Technology (IT) department regarding computer system issues as needed Participate in professional workshops and other trainings to update nutrition knowledge, administrative skills, and to comply with the County/State program mandates DESIRABLE QUALIFICATIONS & CORE COMPETENCIES: The ideal candidate will be a Registered Dietician or Registered Dietitian Eligible. Also, supervisory experience and two (2) or more years of experience working in a Women, Infants and Children program type of setting is highly preferred. In addition, the ideal candidate will possess the knowledge, skills and abilities that demonstrates the following competencies: Technical Knowledge | Technical Experience WIC Information System Enterprise (WIC WISE) database WIC and/or CalFresh/SNAP regulations Maternal, child and infant nutrition for optimal health Quality Improvement tools and intervals to conduct audits Microsoft Excel, Word, PowerPoint and Outlook software Nutritional Care, Counseling and Advocacy Being culturally sensitive to the needs of the multicultural participant background Interpreting and determining the health and nutritional status of participants Improving the nutrition of participants by identifying environmental factors that affect health progress Developing and applying public health nutrition interventions Having the ability to use participant centered techniques when conducting counseling Promoting breastfeeding as optimal feeding choice for infants Leadership, Community Engagement and Supervision Having the knowledge of personnel management and maintaining optimal clinic flow Facilitating meetings with peers Delegating work duties to staff effectively Managing personnel issues and taking care of special participants needs and concerns effectively Applying conflict resolution by using effective leadership style to inspire and motivate staff Reporting team progress to upper management as requested Facilitating team work and cooperation among staff Writing staff work performance and providing feedback to staff Collaborating with upper management and Human Resource Services (HRS) regarding personnel issues Being a role model to staff and mentoring Dietetic Interns Training Developing work and training plans for participants Conducting presentations and providing training in group or individual setting Communication and Professionalism Communicating effectively both orally and in writing Assessing and identifying issues when providing services to participants and implementing improvements when necessary Evaluating own practice and requesting for effective feedback from WIC colleagues to identify additional learning needs Using appropriate communication method when communicating/sharing sensitive information with participants and staff Adaptability, Analytical Thinking and Accountability Being adaptable, flexible while maintaining a focus on program quality of care and services Applying different ways of assessing nutrition and health outcomes of participants Using appropriate and effective study designs to evaluate diet related diseases Formulating effective resolutions to problems by being consistent with the WIC's mission and vision Being accountable for the "negotiable instruments" in the clinic Managing workload effectively, following directions and meeting deadlines Willing to take on additional assignments MINIMUM QUALIFICATIONS Click here to learn more about the minimum qualifications for the Public Health Nutritionist I (Supervisory) classification as well as the physical and mental requirements and the environmental and working conditions. Physical & Mental Requirement, Environmental and Working Conditions Physical Requirements Must have the body mobility to walk, climb stairs, reach, bend, twist, reach overhead and stoop; stamina to sit for a prolonged period of time (up to one hour); strength to lift and carry or push and pull objects such as boxes of materials and supplies, which may weigh up to 25 lbs.; hearing for normal conversations, ability to work in diverse environments; and the ability to drive a car. Environmental Conditions Will be required to work in clinic or community environment; may work with individuals who have a communicable disease; may be assigned to evenings and/or weekends. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. Structured Oral Interview (Weighted 100%) Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. Eligible List Once the assessment process has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination or testing as follows: Workers, who provide services in certain Medical or High-Risk Settings, will be required to provide proof of full vaccination from COVID-19 or to wear a mask and undergo weekly COVID-19 testing . Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason; however, if exempted, they will be required to wear a mask and undergo weekly COVID-19 testing.) The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position. Email Notification Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . Frequently Asked Questions Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, please contact John Duckson at (714) 834-3119 or jduckson@ochca.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous