City of Raleigh Raleigh, NC, USA
Jul 14, 2021Full Time
Duties and Responsibilities Essential Duties: Serves as a division representative and liaison with the public, and internal and external stakeholders; researches and responds to inquiries or complaints; and provides communications, information, and issue resolution for assigned area and programs. Supervises staff including conducting performance evaluations, coordinating training, and implementing hiring, and discipline and termination procedures. Serves as a primary departmental representative on all sustainability related issues and initiatives. Plans, manages, and administers the maintenance and operations activities and programs in support of city infrastructure, critical departments and supporting systems, grounds and/or facilities; ensures compliance with applicable regulations, quality and safety standards, and policies. Develops goals, objectives, policies and processes; evaluates operations and implements best practices; establishes workflow improvements and efficient utilization of resources; reviews and monitors operational performance, service levels and achievement of goals. Provides project and/or contract management oversight, guidance and operational direction; establishes priorities; reviews and prepares bid specifications, requirements and standards; and monitors contract compliance, project scheduling and completion. Develops and prepares management and performance reports, cost estimates, facility/system audits, projections, and presentations. Develops, manages and monitors compliance with assigned operational and capital budgets; prepares capital requisitions; authorizes purchases; oversees inventory maintenance; and monitors expenditures. Management of standardized building automation controls and security systems. Work order management system Directly or through subordinate staff conduct facility assessments, develop and monitor data metrics and conduct analysis, complete business plans and long-range planning. Ensures adherence of policies and procedures in the areas of safety, security, and environmental compliance. Performs other duties of a similar nature and level as assigned. Typical Qualifications Education and Experience Bachelor's degree in environmental science, business or public administration, architecture, construction management, or engineering, and six years of professional management experience related to area of assignment including two years of supervisory experience. OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation. Licensing/Certifications None Required Additional Information Knowledge of: Supervisory principles, practices and techniques. Customer service principles. Sustainability standards, energy efficiency, utility billing and analysis. Facility performance profiles, analysis and life cycle cost Media and information requests Critical building and infrastructure management to include commercial high rise, industrial, public safety and secured facilities Railroad worker requirements and training Office space move, additions, and changes according to industry and/or organizational standards based on square footage allocation Tenant management and liaison Emergency response, oversite and management to include FEMA requirements, reporting and logistics for multiple deployment sites in support of field, engineering, and administrative response Interaction and coordination with public safety representatives Practices and methods of coaching and leading the work of others. Techniques and methods for organizing, prioritizing, assigning and monitoring work. Business methods, principles and practices. Project management principles and practices. Principles and practices of program administration, coordination and management. Best practices, trends and emerging technologies. Principles and methods of qualitative and quantitative research. Principles and applications of critical thinking and analysis. Principles and practices of budget development and administration. Principles and practices of procurement. Principles and practices of group facilitation and building consensus. Principles and practices of conflict resolution Applicable federal, state and local laws, codes, regulations (based on assignment). Specialized equipment relevant to area of assignment. Modern office technology. Skill In: Providing customer service. Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction. Workforce development and analysis based on industry standards Management of utility distribution systems to include electrical, water, sewer, backflow and natural gas. Oversite of electrical distribution systems including lighting systems, sports field lighting, roadway lighting, critical sites with supplemental generator power, uninterruptable power supplies, transfer switches and sustainable energy technologies Capital planning, implementation, and project management Fiscal management and responsibility for operating, capital, and grant funding as well as inventory control and management, procurement processes and contract biding and implementation. Supervising and evaluating staff performance. Training and coaching staff. Overseeing the implementation and adherence to quality assurance and standards. Providing project/program management, organization and logistics coordination. Interpreting, monitoring and reporting financial information and statistics. Managing budgets and allocating resources to achieve strategic objectives. Providing consultation and serving as a department liaison. Monitoring compliance with applicable plans, standards, regulations and contracts. Facilitating group discussions and building consensus using persuasive reasoning. Identifying program-related deficiencies and implementing solutions. Researching industry trends, solutions and best practices. Reading, analyzing, evaluating, interpreting and summarizing written materials and statistical data. Exercising political acumen, tact and diplomacy. Managing and overseeing projects, processes and functional operations. Interpreting and applying applicable laws, codes, regulations and standards (based on assignment). Utilizing a computer and relevant software applications. ADA and Other Requirements: Positions in this class typically require: fingering, grasping, talking, hearing, seeing and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Working Conditions: Work is routinely performed in an indoor, office environment. Note: This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.