City of Raleigh
Raleigh, NC, USA
Duties and Responsibilities
Essential Duties:
Serves as a division representative and liaison with the public, and internal and external stakeholders; researches and responds to inquiries or complaints; and provides communications, information, and issue resolution for assigned area and programs.
Supervises staff including conducting performance evaluations, coordinating training, and implementing hiring, and discipline and termination procedures.
Serves as a primary departmental representative on all sustainability related issues and initiatives.
Plans, manages, and administers the maintenance and operations activities and programs in support of city infrastructure, critical departments and supporting systems, grounds and/or facilities; ensures compliance with applicable regulations, quality and safety standards, and policies.
Develops goals, objectives, policies and processes; evaluates operations and implements best practices; establishes workflow improvements and efficient utilization of resources; reviews and monitors operational performance, service levels and achievement of goals.
Provides project and/or contract management oversight, guidance and operational direction; establishes priorities; reviews and prepares bid specifications, requirements and standards; and monitors contract compliance, project scheduling and completion.
Develops and prepares management and performance reports, cost estimates, facility/system audits, projections, and presentations.
Develops, manages and monitors compliance with assigned operational and capital budgets; prepares capital requisitions; authorizes purchases; oversees inventory maintenance; and monitors expenditures.
Management of standardized building automation controls and security systems.
Work order management system
Directly or through subordinate staff conduct facility assessments, develop and monitor data metrics and conduct analysis, complete business plans and long-range planning.
Ensures adherence of policies and procedures in the areas of safety, security, and environmental compliance.
Performs other duties of a similar nature and level as assigned.
Typical Qualifications
Education and Experience Bachelor's degree in environmental science, business or public administration, architecture, construction management, or engineering, and six years of professional management experience related to area of assignment including two years of supervisory experience. OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation. Licensing/Certifications None Required
Additional Information
Knowledge of:
Supervisory principles, practices and techniques.
Customer service principles.
Sustainability standards, energy efficiency, utility billing and analysis.
Facility performance profiles, analysis and life cycle cost
Media and information requests
Critical building and infrastructure management to include commercial high rise, industrial, public safety and secured facilities
Railroad worker requirements and training
Office space move, additions, and changes according to industry and/or organizational standards based on square footage allocation
Tenant management and liaison
Emergency response, oversite and management to include FEMA requirements, reporting and logistics for multiple deployment sites in support of field, engineering, and administrative response
Interaction and coordination with public safety representatives
Practices and methods of coaching and leading the work of others.
Techniques and methods for organizing, prioritizing, assigning and monitoring work.
Business methods, principles and practices.
Project management principles and practices.
Principles and practices of program administration, coordination and management.
Best practices, trends and emerging technologies.
Principles and methods of qualitative and quantitative research.
Principles and applications of critical thinking and analysis.
Principles and practices of budget development and administration.
Principles and practices of procurement.
Principles and practices of group facilitation and building consensus.
Principles and practices of conflict resolution
Applicable federal, state and local laws, codes, regulations (based on assignment).
Specialized equipment relevant to area of assignment.
Modern office technology.
Skill In:
Providing customer service.
Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.
Workforce development and analysis based on industry standards
Management of utility distribution systems to include electrical, water, sewer, backflow and natural gas.
Oversite of electrical distribution systems including lighting systems, sports field lighting, roadway lighting, critical sites with supplemental generator power, uninterruptable power supplies, transfer switches and sustainable energy technologies
Capital planning, implementation, and project management
Fiscal management and responsibility for operating, capital, and grant funding as well as inventory control and management, procurement processes and contract biding and implementation.
Supervising and evaluating staff performance.
Training and coaching staff.
Overseeing the implementation and adherence to quality assurance and standards.
Providing project/program management, organization and logistics coordination.
Interpreting, monitoring and reporting financial information and statistics.
Managing budgets and allocating resources to achieve strategic objectives.
Providing consultation and serving as a department liaison.
Monitoring compliance with applicable plans, standards, regulations and contracts.
Facilitating group discussions and building consensus using persuasive reasoning.
Identifying program-related deficiencies and implementing solutions.
Researching industry trends, solutions and best practices.
Reading, analyzing, evaluating, interpreting and summarizing written materials and statistical data.
Exercising political acumen, tact and diplomacy.
Managing and overseeing projects, processes and functional operations.
Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
Utilizing a computer and relevant software applications.
ADA and Other Requirements: Positions in this class typically require: fingering, grasping, talking, hearing, seeing and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Working Conditions: Work is routinely performed in an indoor, office environment. Note: This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.
Duties and Responsibilities
Essential Duties:
Serves as a division representative and liaison with the public, and internal and external stakeholders; researches and responds to inquiries or complaints; and provides communications, information, and issue resolution for assigned area and programs.
Supervises staff including conducting performance evaluations, coordinating training, and implementing hiring, and discipline and termination procedures.
Serves as a primary departmental representative on all sustainability related issues and initiatives.
Plans, manages, and administers the maintenance and operations activities and programs in support of city infrastructure, critical departments and supporting systems, grounds and/or facilities; ensures compliance with applicable regulations, quality and safety standards, and policies.
Develops goals, objectives, policies and processes; evaluates operations and implements best practices; establishes workflow improvements and efficient utilization of resources; reviews and monitors operational performance, service levels and achievement of goals.
Provides project and/or contract management oversight, guidance and operational direction; establishes priorities; reviews and prepares bid specifications, requirements and standards; and monitors contract compliance, project scheduling and completion.
Develops and prepares management and performance reports, cost estimates, facility/system audits, projections, and presentations.
Develops, manages and monitors compliance with assigned operational and capital budgets; prepares capital requisitions; authorizes purchases; oversees inventory maintenance; and monitors expenditures.
Management of standardized building automation controls and security systems.
Work order management system
Directly or through subordinate staff conduct facility assessments, develop and monitor data metrics and conduct analysis, complete business plans and long-range planning.
Ensures adherence of policies and procedures in the areas of safety, security, and environmental compliance.
Performs other duties of a similar nature and level as assigned.
Typical Qualifications
Education and Experience Bachelor's degree in environmental science, business or public administration, architecture, construction management, or engineering, and six years of professional management experience related to area of assignment including two years of supervisory experience. OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation. Licensing/Certifications None Required
Additional Information
Knowledge of:
Supervisory principles, practices and techniques.
Customer service principles.
Sustainability standards, energy efficiency, utility billing and analysis.
Facility performance profiles, analysis and life cycle cost
Media and information requests
Critical building and infrastructure management to include commercial high rise, industrial, public safety and secured facilities
Railroad worker requirements and training
Office space move, additions, and changes according to industry and/or organizational standards based on square footage allocation
Tenant management and liaison
Emergency response, oversite and management to include FEMA requirements, reporting and logistics for multiple deployment sites in support of field, engineering, and administrative response
Interaction and coordination with public safety representatives
Practices and methods of coaching and leading the work of others.
Techniques and methods for organizing, prioritizing, assigning and monitoring work.
Business methods, principles and practices.
Project management principles and practices.
Principles and practices of program administration, coordination and management.
Best practices, trends and emerging technologies.
Principles and methods of qualitative and quantitative research.
Principles and applications of critical thinking and analysis.
Principles and practices of budget development and administration.
Principles and practices of procurement.
Principles and practices of group facilitation and building consensus.
Principles and practices of conflict resolution
Applicable federal, state and local laws, codes, regulations (based on assignment).
Specialized equipment relevant to area of assignment.
Modern office technology.
Skill In:
Providing customer service.
Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.
Workforce development and analysis based on industry standards
Management of utility distribution systems to include electrical, water, sewer, backflow and natural gas.
Oversite of electrical distribution systems including lighting systems, sports field lighting, roadway lighting, critical sites with supplemental generator power, uninterruptable power supplies, transfer switches and sustainable energy technologies
Capital planning, implementation, and project management
Fiscal management and responsibility for operating, capital, and grant funding as well as inventory control and management, procurement processes and contract biding and implementation.
Supervising and evaluating staff performance.
Training and coaching staff.
Overseeing the implementation and adherence to quality assurance and standards.
Providing project/program management, organization and logistics coordination.
Interpreting, monitoring and reporting financial information and statistics.
Managing budgets and allocating resources to achieve strategic objectives.
Providing consultation and serving as a department liaison.
Monitoring compliance with applicable plans, standards, regulations and contracts.
Facilitating group discussions and building consensus using persuasive reasoning.
Identifying program-related deficiencies and implementing solutions.
Researching industry trends, solutions and best practices.
Reading, analyzing, evaluating, interpreting and summarizing written materials and statistical data.
Exercising political acumen, tact and diplomacy.
Managing and overseeing projects, processes and functional operations.
Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
Utilizing a computer and relevant software applications.
ADA and Other Requirements: Positions in this class typically require: fingering, grasping, talking, hearing, seeing and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Working Conditions: Work is routinely performed in an indoor, office environment. Note: This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.
Cumberland County, NC
Fayetteville, NC, USA
Located in the beautiful Sandhills region of North Carolina, Cumberland County is only two hours from the Atlantic coastline and four hours from the Great Smoky Mountains and the Blue Ridge Parkway. A large and growing county, Cumberland has a diverse population of approximately 332,000 and is the fifth most populous county in the state. Cumberland County is home to Fort Bragg, one of the largest military installations in the world and headquarters for U.S. Forces Command, XVIII Airborne Corps, 82nd Airborne, and U.S. Special Forces Command. The County has nine municipalities, including Fayetteville (pop. 210,000), the county seat. The area has a diverse landscape, including rural areas, small charming towns, and a rapidly growing progressive region, all of which offer an excellent quality of life. Cumberland County has a Commissioner-Manager form of government with a Board composed of seven Commissioners elected to four-year terms. The Senior County Management Team includes the County Manager and four Assistant County Managers. County operations are expansive and highly complex and include various boards, commissions, nonprofit organizations, and more than 25 departments. The County has approximately 2,300 employees, an FY2021 total budget of more than $475 million ($328.2 million General Fund), and is financially stable with excellent bond ratings. The Assistant County Manager for Community Support Services supervises approximately 1,225 staff and manages several divisions with substantial budgets. The position provides management oversight to all Community Support agencies: Department of Social Services, Child Support Enforcement, Public Health, Juvenile Crime Prevention, Pretrial Services, Senior Employment, and Veterans Services. The Assistant County Manager also serves as program liaison for behavioral health services and serves as the liaison to various nonprofit and community-based organizations. Starting salary is open, dependent upon qualifications. The County has a generous benefits package, including participation in the North Carolina Local Government Retirement System and, if eligible, Group Health Insurance upon retirement. The position is open until filled; the first review of resumes will occur on July 12, 2021. For more information or to apply, visit www.srnsearch.com. If you have questions, please contact Ms. S. Renée Narloch, President, S. Renée Narloch & Associates at 850.391.0000 or info@srnsearch.com. A detailed brochure is available. Cumberland County is an Equal Opportunity Employer.
Located in the beautiful Sandhills region of North Carolina, Cumberland County is only two hours from the Atlantic coastline and four hours from the Great Smoky Mountains and the Blue Ridge Parkway. A large and growing county, Cumberland has a diverse population of approximately 332,000 and is the fifth most populous county in the state. Cumberland County is home to Fort Bragg, one of the largest military installations in the world and headquarters for U.S. Forces Command, XVIII Airborne Corps, 82nd Airborne, and U.S. Special Forces Command. The County has nine municipalities, including Fayetteville (pop. 210,000), the county seat. The area has a diverse landscape, including rural areas, small charming towns, and a rapidly growing progressive region, all of which offer an excellent quality of life. Cumberland County has a Commissioner-Manager form of government with a Board composed of seven Commissioners elected to four-year terms. The Senior County Management Team includes the County Manager and four Assistant County Managers. County operations are expansive and highly complex and include various boards, commissions, nonprofit organizations, and more than 25 departments. The County has approximately 2,300 employees, an FY2021 total budget of more than $475 million ($328.2 million General Fund), and is financially stable with excellent bond ratings. The Assistant County Manager for Community Support Services supervises approximately 1,225 staff and manages several divisions with substantial budgets. The position provides management oversight to all Community Support agencies: Department of Social Services, Child Support Enforcement, Public Health, Juvenile Crime Prevention, Pretrial Services, Senior Employment, and Veterans Services. The Assistant County Manager also serves as program liaison for behavioral health services and serves as the liaison to various nonprofit and community-based organizations. Starting salary is open, dependent upon qualifications. The County has a generous benefits package, including participation in the North Carolina Local Government Retirement System and, if eligible, Group Health Insurance upon retirement. The position is open until filled; the first review of resumes will occur on July 12, 2021. For more information or to apply, visit www.srnsearch.com. If you have questions, please contact Ms. S. Renée Narloch, President, S. Renée Narloch & Associates at 850.391.0000 or info@srnsearch.com. A detailed brochure is available. Cumberland County is an Equal Opportunity Employer.