24 jobs found in massachusetts

Title: Maintenance Tech-Charlestown Division of BMC Pay Grade: 9 Starting Pay: $39,832.10 Departmental Mission Statement: The Facilities Management Department of Trial Court provides for the management and maintenance of 63 state-owned courthouses located in ten counties of the Commonwealth. The Department is committed to administering effective property management, and for ensuring the delivery of quality services necessary for the efficient and reliable operation of all of the facilities which it maintains. FACILITES MANAGEMENT & CAPITAL PLANNING ORGANIZATIONAL PROFILE: Notes: The hours for this position is 6am-2pm. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position will have travelling to the following court locations: Charlestown Division of BMC, South Boston Division of BMC, East Boston Division of BMC, Chelsea Trial Court Position Summary • This series is responsible for assisting in a range of skilled trades duties for both licensed and unlicensed trades. • Duties focus on the application of complex materials and compounds consistent with general contracting work. • Other duties include providing assistance in repairing, installing, and testing various types of systems and equipment. • A classification above the entry level requires the performance of increasingly more responsible and complex work which requires advanced skill and experience. • Employees are appointed at the entry level and are eligible for reclassification to the higher grade within this series consistent with the requirements in the job description. • The position title reverts to the entry level of this series when there is a vacancy. SUPERVISION RECEIVED: Receives moderate supervision from the Facilities Supervisor in performing structured but not always routine work. • Moderate judgment is required. ORGANIZATIONAL LEVELS: Maintenance Technician I - This is the entry level position title within this series. • Employees at this level are expected to perform minor repairs and improvements in a variety of trades under the direction of a building or maintenance supervisor. • Maintenance Technician II - This is the second level position title within this series. • Employees at this level are expected begin to develop a trade of expertise utilized by the Court Facilities Bureau and have the ability to work independently in the performance of standard maintenance and repairs. Maintenance Technician I Duties : The following list of major duties represents a composite list of typical duties performed by individuals in this position. • Specific duties performed by an incumbent will vary depending upon the Division and the department within the Division: • Assists in servicing and replacing minor plumbing fixtures. • Performs minor electrical work not requiring a licensed electrician such as replacing light bulbs and fuses. • Assists in minor carpentry and repair work. • Maintain machinery, equipment, and tools by cleaning, lubricating, greasing, and oiling, to ensure optimum working order. • Applies paint, varnish, and stain to all types of surfaces in order to protect and beautify surfaces using appropriate tools and equipment; and performs related duties as required. • Maintenance Technician II Duties: Performs preventive maintenance and makes repairs to heating, ventilating, air conditioning equipment according to instructions such as replacing belts on motors, changing filters, bearings, etc. • Maintains and makes routine repairs to electrically powered equipment and appliances according to instruction from senior technicians and equipment service manual. • Apply carpentry techniques and using carpentry tools to construct, alter, repair, and/or install walls, stairs, floors, ceiling, windows, doors, roofs, gutters, and locks. • Perform structural repair, alterations, or improvement work such as preparing surfaces for plaster or cement work; studding, wiring, and plastering walls. • Install glass in doors and windows; All duties covered under Maintenance Technician I; and performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas. • Ethics and Values: Communicates and demonstrates the ethics and values of the Court Facilities Department and the Trial Court. • Mission: Understands, upholds, and communicates the Trial Court and Court Facilities Department missions. Applied Knowledge Understands standard facility management methods, codes, and operational best practices. • Problem Solving: Accurately assesses maintenance problems of a routine nature and initiates corrective action. • Continuous Learning: Demonstrates a commitment to continuously improve himself or herself through training and making use of new methods and equipment. • Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. • Customer Service: Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. • Collaboration: Works with others cooperatively, and demonstrates teamwork, contributing to a work environment that focuses on shared goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Maintenance Technician: • Maintenance Technician I Requirements: A high school diploma and at least one year of general building repair and maintenance; or an equivalent combination of education and experience. • Knowledge in a variety of trade areas common to the field of building maintenance • Knowledge of the use and operation of hand tools, power tools, and equipment • Ability to lift and carry heavy objects. • Ability to climb and work on scaffolds and ladders, Physical stamina, and endurance. • Additional Requirements for Maintenance Technician II: A minimum of two years' experience working at the entry level. • A demonstration of competence and expertise in an area of specialization consistent with licensed and unlicensed trades utilized by the Court Facilities Bureau • The acquisition of a trade or technical license where applicable is preferred. • Ability to give direction and instruction to senior staff. Closing Date/Time: 2022-01-25

Title: Child Support Processing Clerk Pay Grade: Grade 7 Starting Pay: $ 35,655.88 Departmental Mission Statement: The Probate and Family Court Department's mission is to deliver timely justice to the public by providing equal access to a fair, equitable and efficient forum to resolve family and probate legal matters and to assist and protect all individuals, families and children in an impartial and respectful manner. The Probate and Family Court Department has jurisdiction over family-related and probate matters, such as divorce, paternity, child support, custody, parenting time, adoption, termination of parental rights, and abuse prevention. We also handle wills, estates, trusts, guardianships, conservatorships, and changes of name. The Court has 14 divisions. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/probate-and-family-court Notes:This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the establishment and enforcement of court orders pertaining to divorce, separation and paternity matters involving minor children within the Probate and Family Court Department. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position title above the entry level requires the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Child Support Processing Clerk I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of simple to moderately complex duties requiring knowledge of specific court procedures and a general awareness of laws that determine those procedures. Child Support Processing Clerk II - This is the second level position title within this series. Employees at this second level are expected to perform more complex and responsible case processing functions requiring advanced knowledge of specific court procedures and a general awareness of laws that determine those procedures. This series requires the ability to perform those duties with limited supervision and the exercise of more independent judgment. Supervision Received: Duties: Child Support Processing Clerk I Duties: Performs general intake case duties including receiving court papers and documents from the Department of Revenue and other parties. Checks index for new cases, assigns docket numbers, and prepares index and docket sheets. Dockets all complaints, judgments, orders, income assignments and actions taken by the Court on the hearing date. Copies, files, retrieves and sorts court papers, documents and folders according to established procedures. Provides customer service in paternity and child support cases to attorneys, litigants, law enforcement personnel and the general public. Distributes the Child Support Case Intake Form and Child Support Enforcement Services Application Form to parties in child support matters. Responds to routine requests for information concerning cases, scheduling and court procedures. Performs other duties as the needs of the Court require. Child Support Processing Clerk II Additional Duties: Provides customer service in paternity and child support cases to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. Assists in the training of new employees and in the on-going training of other employees in child support matters. Responds to unusual and complicated requests for information concerning cases, scheduling and court procedures. May serve as a "floating processing clerk" who is able to perform complex case processing functions related to child support orders in different work units within the office as required. Performs all of the duties of the lower level within this series and other duties as the needs of the court require. Job Competencies: Minimum Requirements: These are the minimum requirements necessary to apply for a position of Child Support Processing Clerk: Child Support Processing Clerk I Requirements Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Child Support Processing Clerk II Additional Requirements: A minimum of two of years of experience as a Child Support Processing ClerkI. Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to child support cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Demonstrated ability to exercise more independent judgment when appropriate. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Demonstrated ability to function as a resource person. Demonstrated ability to train employees. Closing Date/Time: 2022-01-25

Title: Case Specialist Series Pay Grade: 7 Starting Pay: $ 35,655.88 Departmental Mission Statement: The Superior Court, the trial court of general jurisdiction for the Commonwealth of Massachusetts, is committed to delivering high quality justice in a timely and fair manner in accordance with the rule of law. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/superior-court Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: • This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Supervision Received: Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Job Competencies: Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2022-01-25

Title: Head Account Clerk Pay Grade: Grade 13 Starting Pay: $ 51,193.42 Departmental Mission Statement: Given our unique responsibility to advance the fair administration of justice, the Boston Municipal Court Department is devoted to the rule of law through the conscientious and expeditious resolution of disputes, with a commitment to restoring the human spirit through correction, education, respect and compassion. BOSTON MUNICIPAL COURT ORGANIZATIONAL PROFILE: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: • The Head Account Clerk position is only authorized to those courts that have established a single point collection and bookkeeping function that covers all offices of a court, including the Clerk Magistrate's Office and Probation Office. • The position is responsible for all of the money that is collected and disbursed by the entire court, including the processing of restitution and probation fees. • Work involves overseeing the collection of all monies and checks, processing all disbursements, daily and monthly posting, maintaining trial balances, maintaining and balancing court bank accounts, and preparing reports for the Clerk-Magistrate and Chief Probation Officer as required. • The Head Account Clerk may also perform administrative and case processing duties as needed. Duties: • Reconciles all revenues collected on a daily basis. • Checks balances against accounting receipt records and docket information. • Processes dishonored checks as needed. • Post’s accounting data by hand or by computer data entry in the cash journal on a daily basis. • Records money collected to individual accounts. • Maintains trial balance. • Coordinates the accounting of processing of bail money, including recording money received, returned or forfeited. • Interacts with and assists various court officials on a regular basis concerning accounting issues, including providing individual probation officers with information regarding the payment status of their probationers. • May prepare reminder letters and warrant notifications to individuals who owe money. • Prepares bank account deposit documents and confirms deposit totals. • May make bank account deposits. • Maintains bank accounts related to civil and criminal matters. • Completes end of the month closing process and disburses all revenues and other funds to the appropriate entities, including the processing of restitution and probation fees. • Reconciles revenue reports on a monthly basis. • Prepares financial reports such as revenue transmittal reporting sheets, trial balance reports, and bank account reconciliation forms. • May coordinate credit card system of payments (if the court has implemented such a system), including verifying identifications of individuals, daily closing by verifying statements of cashiers, posting in the cash journal and checkbook, monthly reconciling of credit card statements, and resolving discrepancies. • Maintains and serves as a point of contact with the Administrative Offices and external agencies concerning accounting issues. • Assists in the maintenance and preparation of local internal controls. • Answers incoming calls providing information in response to all inquiries regarding money issues. • Interacts with and assists attorneys, litigants, law enforcement personnel, court staff, and the general public. This includes responding to requests for information and assistance from the public. • May provide assistance as necessary in various administrative matters • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system that features electronic filing of criminal complaints, warrant processing, extensive docketing, scheduling, and management reporting. • Performs case processing duties in addition to performing accounting duties as required. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Head Account Clerk: • Graduation from high school and five years of bookkeeping and clerical experience, or an equivalent combination of education and experience. • Knowledge of basic accounting and bookkeeping procedures . • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • Working knowledge of the procedures related to the cases processed by the court preferred. • Ability to learn those procedures and or expand knowledge of those procedures through cross-training required. • Ability to use a calculator, perform basic arithmetic, and perform routine computer data entry • Ability to serve the public and others with court business in a courteous and professional manner . • Ability to understand and follow verbal and written instructions. • Ability to establish and maintain effective working relationships with court staff. • Ability to work independently and exercise some supervision over entry-level staff. Closing Date/Time: 2022-01-25

Title: Case Specialist (Gr 7-10) Pay Grade: Grade 7 Starting Pay: $ 35,655.88 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial, and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible, and respectful to all. The District Court shall conduct its business with integrity, competence, and a commitment to excellence in order to promote public trust and confidence in the judicial system. District Court Organization Profile Notes: Bilingual candidates are encouraged to apply. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: • This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry-level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second-level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third-level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third-level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a backup to a Case Coordinator. Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system that features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2022-01-25

Title: Field Coordinator- Superior Court Department Pay Grade: MGT Starting Pay: $76,627.90 Departmental Mission Statement: The Superior Court, the trial court of general jurisdiction for the Commonwealth of Massachusetts, is committed to delivering high quality justice in a timely and fair manner in accordance with the rule of law. SUPERIOR COURT ORGANIZATIONAL PROFILE: Notes: This position is designated as management position and is covered by the Trial Court Personnel Policies and Procedures Manual. This position will have travelling throughout the Commonwealth of Massachusetts. Primary Location: 3 Pemberton Sq, Boston, MA 02108 Position Summary: The Field Coordinator for the Superior Court Department is responsible for assisting in the training and operation of the MassCourts case management system, gathering and analysis of statistical data, preparing and generating reports, conducting research, providing technical assistance, improving court procedures, and facilitating communication between the Administrative Office, the Superior Courts and the Trial Court. The Field Coordinator contributes to Departmental goals and objectives, including the expedition and timeliness in the disposition of cases. The Field Coordinator participates in special projects, and is also responsible for assisting in the implementation of various case management initiatives and best practices in the Superior Court Department. SUPERVISION RECEIVED : Receives direction from the Departmental Chief Justice, the Deputy Court Administrator, and/or their designee. Duties: Field Coordinator Duties: Assists in the training and implementation of case management systems, including MassCourts; Works with Superior Court personnel in the ongoing use of the MassCourts electronic case management system that supports the effective integration of uniform procedural processes; Assists in performing studies and operational analysis of local court practices; Responsible for the timely and accurate collection, maintenance, analysis and reporting of statistical data, including the use of electronic data systems, to insure compliance with the goals of expedition and timeliness in the disposition of cases; Uses analytical skills to identify case management best practices and recommends benchmarks for establishing lines of accountability for case processing and ensuring that communication within these lines is consistent, timely, accurate and efficient; Collects and facilitates the transfer of effective operational practices for use in the Superior Court Department; Assists in identifying management issues and develops practical solutions; Facilitates communications, information, and collaboration between the Superior Courts, its Administrative Office, and the Trial Court; Assists in the implementation of new Trial Court and departmental practices and procedures; Work is evaluated for professional soundness, conformity to policy, and achievement of objectives. Performs duties that require considerable judgment and discretion; and Performs related work as required. Job Competencies:All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas. Ethics and Values: Communicates and demonstrates the ethics and values of the Massachusetts Trial Court. Mission Understands, upholds, and communicates the Superior Court Department mission. Applied Knowledge: Ability to assist in the implementation of management reporting tools for purpose of evaluating case management activities and initiatives utilizing an electronic database. Problem Solving: Accurately can assesses operational and administrative problems in the Superior Court Department and develop feasible solutions. Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Responsive to court operational needs. Collaboration: Works with others cooperatively, accepts feedback, demonstrates a willingness to be a team player, and contributes to a work environment that focuses on shared departmental goals. Communications: Excellent oral and written communication skills. Ability to establish and maintain effective working relationships with court officials, judges, employees and government agencies employees. Continuous Learning: Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Field Coordinator: Minimum requirement of a B.A. or B.S. or an equivalent combination of education and experience demonstrating an understanding of case management principles and knowledge of the Massachusetts Judiciary; Knowledge of electronic case management systems, automation technology, and related software; Knowledge of organizational resources and techniques; Knowledge of the Massachusetts Judiciary and applicable laws, rules and procedures relating to the Superior Court Department is preferred; Good interpersonal skills including the ability to work effectively with justices, other court officials and court personnel at all levels of the court system; Ability to create statistical and analytical reports; Ability to communicate effectively orally and in writing; Ability to analyze problems and develop practical solutions; Ability to work independently; and Ability and willingness to travel as needed. Closing Date/Time: 2022-01-25

Title: Case Specialist (Gr 7-10) Pay Grade: Grade 7 Starting Pay: $ 35,655.88 Departmental Mission Statement: To deliver timely justice to the public by providing equal access to a fair, equitable and efficient forum to resolve family and probate legal matters and to and assist and protect all individuals, families, and children in an impartial and respectful manner. Probate and Family Court Organization Profile Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the establishment and enforcement of court orders pertaining to divorce, separation and paternity matters involving minor children within the Probate and Family Court Department. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position title above the entry level requires the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry-level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry-level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry-level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Child Support Processing Clerk I - This is the entry-level position title within this series. Employees at this level are expected to perform a variety of simple to moderately complex duties requiring knowledge of specific court procedures and general awareness of laws that determine those procedures. Child Support Processing Clerk II - This is the second-level position title within this series. Employees at this second level are expected to perform more complex and responsible case processing functions requiring advanced knowledge of specific court procedures and general awareness of laws that determine those procedures. This series requires the ability to perform those duties with limited supervision and the exercise of more independent judgment. Duties: Child Support Processing Clerk I Duties: Performs general intake case duties including receiving court papers and documents from the Department of Revenue and other parties. Checks index for new cases assigns docket numbers and prepares index and docket sheets. Dockets all complaints, judgments, orders, income assignments, and actions taken by the Court on the hearing date. Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. Provides customer service in paternity and child support cases to attorneys, litigants, law enforcement personnel, and the general public. Distributes the Child Support Case Intake Form and Child Support Enforcement Services Application Form to parties in child support matters. Responds to routine requests for information concerning cases, scheduling, and court procedures. Performs other duties as the needs of the Court require. Child Support Processing Clerk II Additional Duties: Provides customer service in paternity and child support cases to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining to process required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies, and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. Assists in the training of new employees and in the ongoing training of other employees in child support matters. Responds to unusual and complicated requests for information concerning cases, scheduling and court procedures. May serve as a "floating processing clerk" who is able to perform complex case processing functions related to child support orders in different work units within the office as required. Performs all of the duties of the lower level within this series and other duties as the needs of the court require. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Child Support Processing Clerk: Child Support Processing Clerk I Requirements Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Child Support Processing Clerk II Additional Requirements: A minimum of two years of experience as a Child Support Processing Clerk I. Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to child support cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court-used automated case management systems. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers, and filings and to take appropriate action within established guidelines. Demonstrated ability to exercise more independent judgment when appropriate. Demonstrated ability to identify problems with court documents, papers, and filings and to take appropriate action within established guidelines. demonstrated ability to function as a resource person. Demonstrated ability to train employees. Closing Date/Time: 2022-01-25

Title: Custodian-Northampton District Court Pay Grade: 6 Starting Pay: $34,004.40/Yr. Departmental Mission Statement: The Facilities Management Department of Trial Court provides for the management and maintenance of 63 state-owned courthouses located in ten counties of the Commonwealth. The Department is committed to administering effective property management, and for ensuring the delivery of quality services necessary for the efficient and reliable operation of all of the facilities which it maintains. Facilities Management & Capital Planning Department: Notes: This position is designated as a union position and iscovered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. The hours for this position is 2pm-10pm Position Summary: This series is responsible for performing a variety of duties related to cleaning and the up keeping of orderly conditions of courthouse premises and is responsible for providing custodial and janitorial services. The higher level requires the performance of increasingly more responsible and varied work which requires greater knowledge of cleaning chemicals, surface types, the utilization of power/mechanized cleaning equipment, and providing direction to less senior staff. Employees are hired at the entry level position and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. ORGANIZATIONAL LEVELS: Custodian I - This is the entry level position title within this series. Employees at this level are expected to clean and keep courthouse premises in an orderly condition by providing custodial and janitorial services. Custodian II -This is the second level position title within this series. Employees at this level are expected to have a complete knowledge of cleaning chemicals, industrial cleaning methods, and the utilization of automatic cleaning equipment. Employees are also expected to function as a lead person on project work and perform small motor/equipment repairs. SUPERVISION RECEIVED : Receives immediate supervision in performing structured but not always routine work. Limited discretion is required. Custodian I Duties: • Keeps a building in clean and orderly condition by performing a combination of activities including cleaning assigned areas. • Maintains the cleanliness and appearance of floors by sweeping, mopping, and vacuuming. • Washes interior surfaces of buildings such as walls, ceilings, windows, etc. using appropriate supplies and equipment. • Empties waste receptacles and disposes of refuse. • Dusts and polishes furniture. • Performs related duties such as loading and unloading equipment and supplies from vehicles, moving furniture in rooms for special functions or meetings. • Performs outside duties such as washing windows, sweeping walks, shoveling snow, and picking up trash. • Performs related duties as required. Custodian II Additional Duties: • Utilizes advanced custodial equipment such as automatic cleaning equipment, snow blowers, and lawn mowers. • Complete knowledge of cleaning chemicals, surface types, industrial cleaning methods, etc; • Performs minor repairs to building. • Performs small motor/equipment repairs. • Functions as lead person on project work. • Performs related duties as required. Job Competencies: • Ethics and Values: Communicates and demonstrates the ethics and values of the Court Facilities Department and the Trial Court. • Mission: Understands, upholds, and communicates the Trial Court and Court Facilities Department missions. • Applied Knowledge: Understands standard facility management methods, codes, and operational best practices. • Problem Solving: Accurately assesses custodial problems of a routine nature and initiates corrective action. • Continuous Learning: Demonstrates a commitment to continuously improve himself or herself through training and making use of new methods and equipment. • Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. • Customer Service: Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. • Collaboration: Works with others cooperatively, and demonstrates teamwork, contributing to a work environment that focuses on shared goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Custodian I Custodian I Requirements: • One to three years’ experience in basic custodial / janitorial duties. • Ability to perform physical labor and follow oral and written instructions. • Knowledge of methods followed in building custodial work. • Knowledge of types and uses of materials, tools, and equipment used in building custodial work. • Physical stamina and endurance. Custodian II Additional Requirements: • At least two years’ experience as at the entry level position, working with automatic cleaning equipment and industrial cleaning methods. • Ability to perform physical labor and follow oral and written instructions. • Knowledge of methods followed in building custodial work. • Knowledge of types and uses of materials, tools, and equipment used in building custodial work. • Ability to give direction and instruction to less senior staff. Closing Date/Time: 2022-01-25

Title: Staff Attorney - Ct Serv Cntrs Pay Grade: 17 Starting Pay:$69,160.59/Yr. Departmental Mission Statement: The Support Services Department is responsible for a wide range of distinct topic areas that provide support to the administration of justice in the Trial Court. These services include the Court Service Centers, the Judicial Response System, the operation of Trial Court Law Libraries, a Record Management operation, the Office of Language Access and the Office of Transcription Services. Trial Court Support Services Department Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Please note: Circuit Staff Attorneys will be required to travel as scheduled within the assigned County. Work assignments will be scheduled on a weekly basis and will regularly occur in those court locations for the assigned County. Bilingual applicants are encouraged to apply Position Summary: Working within the Support Services Department of the Office of Court Management, a Court Service Center Staff Attorney provides accurate legal information and court assistance for self-represented litigants and other members of the public to achieve better access to the Massachusetts justice system. The Staff Attorney supports a Court Service Center in its efforts to improve access to justice for self-represented populations in court proceedings including civil protection order cases, custody matters, child support, divorce, juvenile matters, housing cases, small claims, record sealing, and a variety of other court related matters. The Staff Attorney uses professional legal experience and knowledge of social service agencies and organizations to provide self-represented litigants with the resources they need to navigate the court system and best address their issues. This position is responsible for providing assistance on an array of court information, forms, resources, and referrals, including providing guidance to Trial Court Law Library resources. The Staff Attorney also answers questions, reviews documents, and directs self-represented litigants and members of the public to the proper court office for additional assistance as appropriate. Supervision Received: Receives general direction from the Court Service Center Manager in performing duties in accordance with established guidelines. Duties: Assists in the daily operations of a Court Service Center including: Assists self-represented litigants to gain access to Trial Court services by providing legal and procedural information; Under the direction of the Court Service Center Manager, implements strategies to increase the impact and efficiency of all court related services made available at the Court Service Center; Assists in the development, management, and evaluation of new initiatives to enhance the services provided to self-represented litigants; Provides information and explanations about a variety of court processes, court rules, official documents, and forms; Reviews completed court forms and papers being submitted to court divisions for adherence to court rules and protocols; Contributes to the development of service related, user-friendly informational materials and online content to supplement the support provided at the Court Service Center; Triages visitors to the center and makes referrals as appropriate; Ensures access for limited English proficient litigants and members of the public; Participates in regular meetings with the staff of the Court Service Center, as well as court officials from local area court divisions representing all Trial Court Departments in an effort to improve coordination and effectiveness; Assists in initiating data driven best practices to improve efficiencies and meet metric related benchmarks and goals; Ensures that data is captured and statistical evaluation is conducted, including updating intake spreadsheets, performing data backup, and assisting in the preparation of statistical reports. Assists in the operations of the Law Library, including: Supports the operations of the law library. Depending on the location of the court service center, this support would be either electronic, or provided in relation to a bricks and mortar facility in the same location; Provides reference and information services to those seeking legal information by responding to questions; locating and retrieving materials; and performing simple bibliographic searches; Participates in basic e-reference services; Troubleshoots basic library computer problems; In the absence of the Librarian, maintains the day-to day operation of the library; Performing other related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Massachusetts Trial Court. Mission Understands, upholds, and communicates the Support Services Department mission. Applied Knowledge Ability to provide accurate legal information and court assistance for self-represented litigants other members of the public for improving access to justice. Problem Solving Accurately can assesses operational and administrative problems in the Court Service Center and develop feasible solutions. Customer Service Conducts oneself in a courteous and professional manner to users of the Court Service Center. Responsive to the needs of self-represented litigants. Collaboration Works with others cooperatively, accepts feedback, demonstrates a willingness to be a team player, and contributes to a work environment that focuses on shared departmental goals. Communications Excellent oral and written communication skills to maximize the effectiveness of the Court Service Center; Ability to establish and maintain effective working relationships with court officials, judges, and community resources is critical. Continuous Learning Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Court Service Center Staff Attorney: A Law Degree and admission to the Massachusetts Bar; Skills and abilities acquired through a minimum of Two (2) years of relevant work experience such as case related experience within a Trial Court division, with legal service providers, social service agencies, and related allied service resources; Considerable knowledge of relevant state statutes, court rules and case law that prescribe the authority of the court and an ability to interpret and apply them to the cases before the court; Considerable knowledge of court procedures, legal documents, and laws pertaining to the court; Considerable knowledge of the work and role of legal service providers, social service state agencies, and related community resources; Knowledge of and ability to use personal computers and related business software such as Microsoft Office; Bilingual skills are preferred; Knowledge of the organization, functions, jurisdiction and authority of the court; Ability to maintain effective working relationships with Judges, court officials, attorneys, court employees and the general public; Demonstrate ability to remain responsive to local court departments and ensure multi-lingual access to court related services; Ability to identify and resolve customer service and queuing issues experienced at the Court Service Center; Ability to utilize data to monitor trends operational efficiency of a customer service operation; Demonstrated ability to independently initiate action, complete assignments and to handle multiple assignments simultaneously; Exceptional skills in using multi-media techniques: social media, web-based initiatives and digital resources to access and use local resources for referrals; Knowledge of procedures the types of resources and services available to librarians and library users; Ability to reach with hands and arms, bend, crouch, climb stairs, and lift materials weighing up to 30 pounds; Considerable knowledge of court policies and procedures and demonstrated ability to apply those policies to inquiries; Demonstrated ability to independently complete assignments and to handle multiple assignments; and Demonstrated ability to identify problems and to develop feasible solutions; and to properly route them for appropriate resolution when necessary; and Ability to exercise judgment and to work without close supervision. Closing Date/Time: 2022-01-25

Title: Staff Attorney - Ct Serv Cntrs Pay Grade: 17 Starting Pay:$69,160.59/Yr. Departmental Mission Statement: The Support Services Department is responsible for a wide range of distinct topic areas that provide support to the administration of justice in the Trial Court. These services include the Court Service Centers, the Judicial Response System, the operation of Trial Court Law Libraries, a Record Management operation, the Office of Language Access and the Office of Transcription Services. Trial Court Support Services Department Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Please note: Circuit Staff Attorneys will be required to travel as scheduled within Suffolk County. Work assignments will be scheduled on a weekly basis and will regularly occur in those court locations for the assigned County. Bilingual applicants are encouraged to apply Position Summary: Working within the Support Services Department of the Office of Court Management, a Court Service Center Staff Attorney provides accurate legal information and court assistance for self-represented litigants and other members of the public to achieve better access to the Massachusetts justice system. The Staff Attorney supports a Court Service Center in its efforts to improve access to justice for self-represented populations in court proceedings including civil protection order cases, custody matters, child support, divorce, juvenile matters, housing cases, small claims, record sealing, and a variety of other court related matters. The Staff Attorney uses professional legal experience and knowledge of social service agencies and organizations to provide self-represented litigants with the resources they need to navigate the court system and best address their issues. This position is responsible for providing assistance on an array of court information, forms, resources, and referrals, including providing guidance to Trial Court Law Library resources. The Staff Attorney also answers questions, reviews documents, and directs self-represented litigants and members of the public to the proper court office for additional assistance as appropriate. Supervision Received: Receives general direction from the Court Service Center Manager in performing duties in accordance with established guidelines. Duties: Assists in the daily operations of a Court Service Center including: Assists self-represented litigants to gain access to Trial Court services by providing legal and procedural information; Under the direction of the Court Service Center Manager, implements strategies to increase the impact and efficiency of all court related services made available at the Court Service Center; Assists in the development, management, and evaluation of new initiatives to enhance the services provided to self-represented litigants; Provides information and explanations about a variety of court processes, court rules, official documents, and forms; Reviews completed court forms and papers being submitted to court divisions for adherence to court rules and protocols; Contributes to the development of service related, user-friendly informational materials and online content to supplement the support provided at the Court Service Center; Triages visitors to the center and makes referrals as appropriate; Ensures access for limited English proficient litigants and members of the public; Participates in regular meetings with the staff of the Court Service Center, as well as court officials from local area court divisions representing all Trial Court Departments in an effort to improve coordination and effectiveness; Assists in initiating data driven best practices to improve efficiencies and meet metric related benchmarks and goals; Ensures that data is captured and statistical evaluation is conducted, including updating intake spreadsheets, performing data backup, and assisting in the preparation of statistical reports. Assists in the operations of the Law Library, including: Supports the operations of the law library. Depending on the location of the court service center, this support would be either electronic, or provided in relation to a bricks and mortar facility in the same location; Provides reference and information services to those seeking legal information by responding to questions; locating and retrieving materials; and performing simple bibliographic searches; Participates in basic e-reference services; Troubleshoots basic library computer problems; In the absence of the Librarian, maintains the day-to day operation of the library; Performing other related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Massachusetts Trial Court. Mission Understands, upholds, and communicates the Support Services Department mission. Applied Knowledge Ability to provide accurate legal information and court assistance for self-represented litigants other members of the public for improving access to justice. Problem Solving Accurately can assesses operational and administrative problems in the Court Service Center and develop feasible solutions. Customer Service Conducts oneself in a courteous and professional manner to users of the Court Service Center. Responsive to the needs of self-represented litigants. Collaboration Works with others cooperatively, accepts feedback, demonstrates a willingness to be a team player, and contributes to a work environment that focuses on shared departmental goals. Communications Excellent oral and written communication skills to maximize the effectiveness of the Court Service Center; Ability to establish and maintain effective working relationships with court officials, judges, and community resources is critical. Continuous Learning Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Court Service Center Staff Attorney: A Law Degree and admission to the Massachusetts Bar; Skills and abilities acquired through a minimum of Two (2) years of relevant work experience such as case related experience within a Trial Court division, with legal service providers, social service agencies, and related allied service resources; Considerable knowledge of relevant state statutes, court rules and case law that prescribe the authority of the court and an ability to interpret and apply them to the cases before the court; Considerable knowledge of court procedures, legal documents, and laws pertaining to the court; Considerable knowledge of the work and role of legal service providers, social service state agencies, and related community resources; Knowledge of and ability to use personal computers and related business software such as Microsoft Office; Bilingual skills are preferred; Knowledge of the organization, functions, jurisdiction and authority of the court; Ability to maintain effective working relationships with Judges, court officials, attorneys, court employees and the general public; Demonstrate ability to remain responsive to local court departments and ensure multi-lingual access to court related services; Ability to identify and resolve customer service and queuing issues experienced at the Court Service Center; Ability to utilize data to monitor trends operational efficiency of a customer service operation; Demonstrated ability to independently initiate action, complete assignments and to handle multiple assignments simultaneously; Exceptional skills in using multi-media techniques: social media, web-based initiatives and digital resources to access and use local resources for referrals; Knowledge of procedures the types of resources and services available to librarians and library users; Ability to reach with hands and arms, bend, crouch, climb stairs, and lift materials weighing up to 30 pounds; Considerable knowledge of court policies and procedures and demonstrated ability to apply those policies to inquiries; Demonstrated ability to independently complete assignments and to handle multiple assignments; and Demonstrated ability to identify problems and to develop feasible solutions; and to properly route them for appropriate resolution when necessary; and Ability to exercise judgment and to work without close supervision. Closing Date/Time: 2022-01-25

Title: Circuit Court Service Center Manager Pay Grade: Management Starting Pay:$ 76,627.90 Departmental Mission Statement: The Support Services Department is responsible for a wide range of distinct topic areas that provide support to the administration of justice in the Trial Court. These services include the Court Service Centers, the Judicial Response System, the operation of Trial Court Law Libraries, a Record Management operation, the Office of Language Access and the Office of Transcription Services. Trial Court Support Services Department Notes: This position is designated as a management position and is covered by the Trial Court Personnel Policies and Procedures Manual. This circuit position entails working in multiple locations . The position will support the Court Service Centers in Essex, Middlesex, Plymouth and Suffolk Counties, as well as the Virtual Court Service Center, and will require travel as needed. Position Summary: Working within the Support Services Department of the Office of Court Management, the Circuit Court Service Center Manager supports the functions of Trial Court operated Virtual Court Service Center and Court Service Centers located in Boston, Brockton, Lawrence and Lowell. Court Service Centers provide accurate information and assistance for self-represented litigants to achieve better access to the Massachusetts justice system. The Court Service Center serves an integral role in the Trial Court’s efforts to improve access to justice for self-represented populations that may include survivors of domestic violence in civil protection order cases, as well as custody matters, child support, housing evictions or small claims matters. The Court Service Center Manager uses professional legal experience and knowledge of social service agencies and organizations to provide self-represented litigants with the resources they need to navigate the court system and best address their issues. This position is responsible for providing assistance on an array of court information, forms, resources, and referrals, as well as supervising a staff that supports the Manager serving the self-represented litigants seeking assistance at the Court Service Center. The Manager answer questions, review documents, and direct self-represented litigants and members of the public to the proper court office for additional assistance as appropriate. The Manager’s responsibilities will also include an educational component and other outreach activities in areas of family law, housing law, criminal defense, small claims, record sealing, and a variety of other court related matters. Through collaboration with local legal service providers and other social services, litigants seeking assistance at the Court Service Center are put in contact with the proper resources external to the court by the Manager and staff, achieving the goal of improving the lives of the public being served. Supervision Received: Receives general direction from the Director of Support Services and Senior Manager of Court Service Centers of the Trial Court or his or her designee in performing duties in accordance with established guidelines. Duties: Oversight and management of the daily operations of a Court Service Center including: Supporting existing Court Service Center Managers with coverage in Trial Court’s Regions III, IV and V; Supporting existing Virtual Court Service Center Manager with coverage via video conferencing software; Assisting self-represented litigants to gain access to Trial Court services by providing legal and procedural information; Providing information and explanations about a variety of court processes, court rules, official documents, and forms; Reviewing completed court forms and papers being submitted to court divisions for adherence to court rules and protocols; Providing information and instructions on how to proceed with a small claim or other civil proceeding; Contributing to the development of service related, user-friendly informational materials and online content to supplement the court assisted support provided at the Court Service Center; Ensuring access for limited English proficient litigants and members of the public; Evaluates, initiates and develops data driven best practices to improve efficiencies and meet metric related benchmarks and goals; Serving as a liaison with academic, legal aid, social service and community organizations to increase Court Service Center resources for court users; Assists with preparation of annual statistics and reports; and Performs other related duties as required Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Massachusetts Trial Court. Mission: Understands, upholds, and communicates the Support Services Department mission. Applied Knowledge: Ability to assist in the creation of management reporting tools for purpose of evaluating Court Service Center activities and initiatives for improving access to justice. Problem Solving: Accurately can assesses operational and administrative problems in the Court Service Center and develop feasible solutions. Customer Service: Conducts oneself in a courteous and professional manner to users of the Court Service Center. Responsive to the needs of self-represented litigants. Collaboration: Works with others cooperatively, accepts feedback, demonstrates a willingness to be a team player, and contributes to a work environment that focuses on shared departmental goals. Communications: Excellent oral and written communication skills to maximize the effectiveness of the Court Service Center; Ability to establish and maintain effective working relationships with court officials, judges, and community resources is critical. Continuous Learning: Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Court Service Center Manager - Circuit: A Law Degree and skills and abilities acquired through Four (4) years of relevant work experience such as experience within a Trial Court division, and/or experience with legal service providers, social service agencies, and related allied service resources; or an equivalent combination of education and relevant experience; A law degree and admission to the Massachusetts Bar is preferred; Bilingual skills and supervisory experience is preferred; Ability to plan and supervise the work of direct reports as appropriate; Considerable knowledge of relevant state statues, court rules and case law that prescribe the authority of the court and an ability to interpret and apply them to the cases before the court; Considerable knowledge of court procedures, legal documents, and laws pertaining to the court; Considerable knowledge of the organization, functions, jurisdiction and authority of the court; Considerable knowledge of the work and role of legal service providers, social service state agencies, and related community resources; Ability to maintain effective working relationships with Judges, court officials, attorneys, court employees and the general public; Demonstrate ability to remain responsive to local court departments and ensure multi­lingual access to court related services; Ability to identify and resolve customer service and queuing issues experienced at the Court Service Centers and Virtual Court Service Center; Ability to utilize data to monitor trends operational efficiency of a customer service operation; Demonstrated ability to independently initiate action, complete assignments and to handle multiple assignments simultaneously; Exceptional skills in using multi­media techniques: social media, web-based initiatives and digital resources to access and use local resources for referrals; Ability to identify and pursue grant opportunities in the position; Considerable knowledge of local state agency and community resources. Closing Date/Time: 2022-01-25

Title: Chief Staff Attorney Pay Grade: Executive Management Starting Pay: $146,542.34 - $175,237.67 Departmental Mission Statement: MISSION STATEMENT OF THE MASSACHUSETTS APPEALS COURT: The Appeals Court Staff Attorney Department provides legal support for one of the largest unitary appellate courts in the country. The department is responsible for many of the court's critical case flow functions including screening, drafting, and editing responsibilities for appeals from every State trial court department and select administrative agencies. Its mission is to provide the Court with thorough, discerning, and high-quality legal work in a timely manner. Staff attorneys consult regularly with the Court's Chief Justice and twenty-four Associate Justices. This position requires leadership, a commitment to continuous improvement, and the ability to work in a flexible environment adjusting to the changing needs of the department. The Staff Attorney Department recently merged to unite three discrete staff attorney functions within one management unit. The ideal candidate must demonstrate imagination and a vision on how best to realize the talent within the department while continuing the ongoing integration process. http://www.mass.gov/courts/appealscourt/about-the-court.html Notes: The Appeals Court recognizes the importance of a work-life balance and is developing a hybrid office/remote work policy. Position Summary: This Executive Management position is responsible for all aspects of management of the Staff Attorney Department, its skilled personnel, and its critical functions. The Chief Staff Attorney reports directly to the Chief Justice, and works closely with the Associate Justices, Court Administrator, and Senior Management Team. Staff Attorneys are unionized and subject to a collective bargaining agreement. Supervision Received: Duties: MAJOR DUTIES: Leads and manages a department of highly skilled attorneys; develops and implements policies and procedures within the Staff Attorney Department of the Appeals Court. Coordinates assignments of work to staff attorneys in screening appeals, assisting the justices in drafting decisions, and editing the Court's decisions and orders. Monitors and ensures quality and thoroughness of all work produced by the department, its timely completion, and its compliance with highly technical guidelines. Acts as a liaison between the Justices and the staff attorneys. Designs and implements the orientation, on-going training, and mentoring of staff attorneys. Provides interdepartmental training as well as occasional trainings for other State trial courts and the bar. Provides on-going feedback to staff attorneys and conducts yearly performance evaluations. Provides support and assistance to staff for their on-going professional development and advancement. Creates an environment that encourages open communication, collaboration, and a team approach to reach the department's goals. Monitors staff attendance and approves leave requests. Participates in all aspects of the hiring process for staff attorneys. Prepares monthly reports of case flow and department productivity, and other reports at the direction of the Chief Justice or his/her/their designee. Coordinates with the Clerk's Office, the Reporter of Decisions and other court departments to develop and implement procedures for timely case processing. Monitors and reports on legal developments and responds to questions from judges, chambers staff, and the Clerk's Office. Performs screening, writing, and editorial tasks when necessary. Serves on court related committees. Performs other related work as required. Job Competencies: JOB COMPETENCIES: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Appeals Court. Mission: Understands, upholds, and communicates the Appeals Court missions. Applied Knowledge: Skillfully and thoroughly performs complex legal research; prepares legal memoranda and other documents; reviews and contributes to the development and implementation of court rules and policies; and proposes needed amendments. Demonstrates ability to manage the work assignments among legal staff to assure a timely response to requests from the Justices for legal services. Problem Solving: Accurately assesses operational and administrative issues within the Staff Attorney Department and develops feasible solutions. Customer Service: Conducts oneself in a courteous and professional manner with respect to court employees and the public. Responsive to court operational needs. Collaboration: Works with others cooperatively, accepts feedback, demonstrates a willingness to be a team player, and contributes to a work environment that focuses on shared departmental goals. Communications: Excellent oral and written communication skills, including the ability to use software to enhance presentations. Ability to establish and maintain effective working relationships with court personnel, including judges, employees, and other government officials. Continuous Learning: Demonstrates a commitment to continuous self- improvement through professional development. Commitment to Diversity: Promotes diversity through understanding and respect, using effective communication with persons of varied racial, ethnic, economic, and cultural backgrounds. POSITION REQUIREMENTS: Demonstrated leadership ability and excellent interpersonal and communication skills, both orally and in writing with diverse individuals and groups. Ability to work collaboratively and delegate appropriate tasks to others. Ability to consider, evaluate, and synthesize the ideas and opinions of others. Ability to foster an effective working environment with all court departments. Ability to problem solve and communicate effectively when conflicts arise. Excellent multi-tasking and organizational skills. REQUIRED EXPERIENCE AND EDUCATION: The applicant must have a law degree and be admitted to practice law in Massachusetts. Seven to ten years of legal experience or an equivalent combination of education, legal, and management experience. Demonstrated management skills. Superior analytical, research, writing, editing and oral communication skills. Experience managing a professional staff in a legal, academic, or like environment preferred. Knowledge of Massachusetts civil, criminal, and appellate procedure preferred. Knowledge and/or understanding of managing collectively bargained employees is preferred. Fluency in the use of software such as MS Word and Excel, Adobe preferred. The position includes a generous State benefit package including a defined benefit pension plan, subject to vesting. Closing Date/Time: 2022-01-25

Title: Case Specialist-Boston Juvenile Court Pay Grade: Grade 7 Starting Pay: $35,655.88/Yr Departmental Mission Statement: It is the mission of the Juvenile Court to protect children from abuse and neglect and promote opportunities for children to reside in safe, stable, permanent family environments whenever possible, to strengthen families when their children are in need of services, to rehabilitate juveniles, to protect the public from delinquent and criminal activity while holding offenders accountable and addressing the harm suffered by the community and the victim, and to decide all cases fairly and impartially with dedication, integrity and professionalism. Juvenile Court Organizational Profile Notes: All candidates must be able to travel among the offices and sessions within the division and are subject to assignment and/or reassignment at any time to any of the offices or sessions of the division at the discretion of the department head. Offices and Sessions include travelling to: Boston, Chelsea, Dorchester and West Roxbury. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders; Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom; Sends out notices to various parties and attorneys; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning cases processing activities; Performs related duties as required. Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, either manually or using the court’s automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required; Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required; Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court’s automated case processing system as necessary; Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions; Assists in the training of new employees and in the ongoing training of other employees; Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required; May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; Performs all of the duties of the lower levels within this series as required; Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Performs the most complex case processing functions within established guidelines, either manually or using the court’s automated case processing system as necessary; Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems; Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court’s automated case processing system as necessary. Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor’s review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Provides assistance to staff using word processing and other software applications, such as the court’s automated case processing system. May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Case Specialist II Additional Requirements: A minimum of two of years of experience as a Case Specialist I. Demonstrated understanding and training in the court’s automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: A minimum of two years of experience as a Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: A minimum of two years of experience as a Case Specialist III. Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. Considerable working knowledge of all case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. Closing Date/Time: 2022-01-25

Title: Field Support Technician Pay Grade: Grade 17 Starting Pay: $ 69,160.59 Departmental Mission Statement: The Judicial Information Services (JIS) department is charged with the implementation, maintenance, update and training of technology systems in support of the Office of Court Management and all Judicial Departments, including the Probation Department. This includes network and servers connecting all judicial locations, computer hardware and peripherals, the myriad of software necessary to maintain the judicial programs, and the voice telecommunications services ranging from current phone systems to the use of newly installed video conferencing equipment. JIS is also charged with the production, deployment, training, and maintenance of MassCourts (the web-based Trial Court Case Management System - CMS). Judicial Information Services Department Organizational Profile: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This requisition will remain open until November 22, 2021; however, first consideration will be given to those applicants that apply within the first 14 days. The primary location for this role is Boston, MA, successful candidates will need to travel to court locations using a court-provided vehicle on regular basis. Position Summary: As a staff member of the Judicial Information Services Department (JISD) of the Trial Court, the Field Support Technician has the responsibility for providing on-site technical support to judges, court staff, and others in resolving user problems or issues. The Field Support Technician maintains, analyzes, troubleshoots, and repairs computer systems, hardware, software, and computer peripherals. The position also documents, maintains, upgrades, or replaces hardware and software systems and assists in asset management. Supervision Received: Reports to the JIS Deputy Director for Support Services or that person's management designee and receives direction in performing duties in accordance with established guidelines. Duties: Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments. Installs, assembles and configures computers, monitors, network infrastructure and peripherals, such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration. Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required. Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required. Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services. Assists in instructing Trial Court personnel in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required. Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary. Works with the Fiscal Department to assist in effective Information Technology asset management. Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to prove efficiency in the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Judicial Branch. Mission Understands, upholds, and communicates the Judicial Branch and Information Services missions. Applied Knowledge Understands information services operations, computer hardware and software, with some understanding of the various court departments and divisions Continuous Learning Demonstrates a commitment to continuously improve their knowledge of fast-changing computer programs, hardware and software through professional development. Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varies racial, ethnic, economic and cultural backgrounds. Customer Service Conducts oneself in a courteous and professional manner when assisting all employees of the Judiciary, regardless of their position in the Judiciary. Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Problem Solving Accurately assesses workplace problems in TCIS and recommends and facilitates appropriate solutions. Minimum Requirements: These are the minimum requirements necessary to be considered for the position of Field Support Technician: Education and Experience: Equivalent to completion of two years of college-level coursework in computer science, information technology or a related field and two years of general computer installation, maintenance and repair experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above. Knowledge of : Computer hardware, software, and peripherals such as PC's, laptops, tablets, mobile devices, servers, cabling, network systems, and printers; procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware, and peripherals; principles, practices, hardware and software related to the establishment and maintenance of LAN's and WAN's and techniques for explaining technical concepts and procedures to non-technical users. Skill in: Installing, configuring and upgrading operations systems and software, using primarily standard financial, business and administrative application practices; installing, configuring, assembling and repairing computers, monitors, network infrastructure and peripherals such as printers and related hardware; troubleshooting and solving hardware and software problems; instructing users on new or upgraded computer applications and hardware; using initiative and independent judgment within established guidelines and procedures; imaging software such as Ghost; organizing own work, setting priorities and meeting critical time deadlines; and, communicating effectively with co-workers, subordinates, superiors, the general public, representatives of public and private organizations and others sufficient to exchange or convey information. Ability to analyze technical problems and to develop feasible solutions; Must be able to physically lift and move computers, printers, and associated hardware. Closing Date/Time: 2022-01-25

Title: Case Specialist (Gr 7-10) Pay Grade: Grade 7 Starting Pay: $ 35,655.88 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial, and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible, and respectful to all. The District Court shall conduct its business with integrity, competence, and a commitment to excellence in order to promote public trust and confidence in the judicial system. District Court Organization Profile Notes: Bilingual candidates are encouraged to apply. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: • This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry-level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second-level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third-level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third-level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a backup to a Case Coordinator. Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system that features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2022-01-25

Title: Case Specialist (Gr 7-10) Pay Grade: Grade 7 Starting Pay: $ 35,655.88 Departmental Mission Statement: The Superior Court, the trial court of general jurisdiction for the Commonwealth of Massachusetts, is committed to delivering high quality justice in a timely and fair manner in accordance with the rule of law. Superior Court Organization Profile Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Major Duties: Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Preferred Qualifications: Prior Trial Court Experience and/or Masscourts Experience Closing Date/Time: 2022-01-25

Title: Manager of Workplace Rights Pay Grade: Management Starting Pay: $ 76,627.90 Departmental Mission Statement: The Trial Court Office of Workplace Rights and Compliance works with court users, employees, judges and clerks to create a Trial Court free from unlawful discrimination, harassment, and retaliation regardless of race, color, national origin, ancestry, religious creed, sex, sexual orientation, gender expression, gender identity, disability, mental illness, military service or veteran status, genetics, and/or other protected characteristics. The Trial Court Office of Workplace Rights and Compliance Organizational Profile Notes: Compensationcommensurate with experience.Please upload a current resume during the application process. This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days. This position is designated as a management position and is covered by the Trial Court Personnel Policies and Procedures Manual. Position Summary: Working for the Director of Workplace Rights and Compliance within the Executive Office of the Trial Court, the Manager of Workplace Rights and Compliance is responsible for supporting the administration of the Trial Court’s Policy Against Discrimination and Harassment and its Complaint Procedures, the Plan for Equal and Fair Employment, and for ensuring that all Trial Court employment activities are in compliance with the Plan as well as all state and federal laws and regulations. The Manager conducts investigations related to allegations of discrimination in any form within the Trial Court, drafts a variety of written reports and investigative summaries, and works closely with appointing authorities and the Chief Justice and Deputy Court Administrators of the seven trial court departments, the Commissioners of Probation and Jury, as well as the Directors of OCM department. The Manager provides advice and guidance to appointing authorities and may engage in informal resolution and formal mediation to resolve issues. The Manager works closely with the Trial Court Human Resources Department to assist in the hiring process to identify and address areas of underutilization of women and minority candidate pools. The Manager works closely with the Office of Diversity, Experience, Inclusion, and Equity and participates in meetings, workshops and seminars for enhancing diversity within the Trial Court. Supervision Received: Receives general direction and supervision from the Director of Workplace Rights and Compliance. Major Duties: Investigations Investigates in a fair and expeditious manner allegations of discrimination, harassment, and/or retaliation by thoroughly reviewing any written documentation and interviewing the complaining party; Discusses allegations, complaints and other concerns with appropriate manager(s) and appointing authority(s) to determine jurisdiction, scope, and develop an investigation plan; Identifies any individuals with knowledge of the events in an allegation(s) of discrimination or harassment as well as any documentation or other evidence to determine what facts can be gathered about the allegations and to develop appropriate remedies or recommended action; Accurately identifies and addresses issues surrounding an allegation(s) and initiates action to properly address the situation about the allegations; Reviews interview materials, documents, and other evidence to determine in a fair and thorough manner what happened, to prove or disprove some or all of the allegations; Uses the findings of fact as to what happened to conclude whether the conduct was a violation of any directive, policy, procedure or training; Prepares a professional, fair, thorough, and clearly written investigation report in a timely manner Informally resolves concerns when possible and amendable to all relevant parties; engages in facilitated dialogues and mediation when in best interest of parties to do so; will provide training and other measures to remedy the effects of the allegation(s) and prevent its recurrence; Performs other related duties as required and assigned. Compliance Responsible for enforcing and maintaining the Trial Courts Policy on Discrimination, Harassment and Retaliation and its Procedure and ensures that all civil rights complaints are handled in accordance with Trial Court Policies, Procedures and Protocols; Utilizes case tracking system to monitor cases and analyze trends in complaints; Interacts and collaborates with all Trial Court Departments in order to build relationships that serve as the foundation for cooperation and open dialogue to support policy compliance; Provides technical assistance in collaboration with the Human Resources Department to appointing authorities of the Trial Court and/or other personnel in meeting the requirements of Trial Court Policies and Procedures; Conducts or coordinates equal employment opportunity and civil rights training programs for appointing authorities, supervisors, and other court employees throughout the Trial Court; Provides technical assistance to appointing authorities of the Trial Court and/or other personnel in meeting the requirements of the Trial Court’s Plan for Equal and Fair Employment; Monitors all hires, transfers and promotions, and provides oversight for these transactions to ensure that minorities, women, and all other protected classes are afforded full opportunities for appointments, transfers, and promotions; Participates in meetings, workshops and seminars for enhancing professionalism and supporting the diversity efforts set forth in the Trial Court’s strategic plan and mission statement. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Trial Court. Mission and Vision: Understands, upholds, and communicates the stated Trial court organizational mission and vision. Communication: Ensures clear, informative and transparent communications to the court community, external partners, and the general public. Applied Knowledge: Understands, applies, and upholds all Trial Court discrimination and harassment policies, conducting and managing investigations related to discrimination or harassment in any form within the workplace. Customer Service: Demonstrates high level of interest and responsiveness to internal and external stakeholders. Problem Solving: Accurately assesses diversity issues and recommends and facilitates appropriate solutions. Collaboration: Demonstrates an outstanding ability to address and facilitate issue resolution and to create an environment that fosters a shared commitment to advance the EEO policy and diversity efforts. Commitment to Diversity: Promotes an employment and workplace environment of equal rights and fair treatment, respect, and support; sensitively addresses issues of diversity in race, ethnicity, culture and economic status. Continuous Learning: Demonstrates an active commitment to continuous improvement through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Manager of Workplace Rights and Compliance: Bachelor’s degree required and (3) Three years of relevant professional experience advancing workplace diversity is required; experience investigating workplace misconduct/discrimination is strongly preferred; or an equivalent combination of education and professional experience; Master’s degree or law degree is also preferred; Demonstrated ability to draft reports and correspondence concisely, clearly, and logically, and with solid analysis and reasoning skills; Demonstrated ability to remain neutral and open-minded until the all evidence is objectively analyzed and the findings are established; Commitment to ensuring full and equal opportunities for employment actions; Working knowledge of business software applications, such as MS Word, Excel, and PowerPoint; Ability to communicate professionally in both oral and written form; including the ability to perform effective public speaking; Ability to maintain highly productive working relationships with all Trial Court officials, including judges. Closing Date/Time: 2022-01-25

Title: Staff Attorney Criminal Specialist Pay Grade: Starting Pay: $89,069.72 Departmental Mission Statement: APPEALS COURT MISSION STATEMENT: The Massachusetts Appeals Court is committed to doing justice under the law by rendering thoughtful, well-reasoned appellate decisions in a timely and efficient manner, treating all those who come before the court fairly and impartially. Notes: Staff attorneys are not permitted to engage in the practice of law. By statute, employees of the Massachusetts courts must be Massachusetts residents. This is a union position covered by a collective bargaining agreement with O.P.E.I.U., Local 6 Position Summary: POSITION SUMMARY: Staff attorneys work on a variety of legal assignments for the Justices of the Appeals Court. Principal assignments include assisting in the writing and editing of outgoing decisions, screening incoming civil and criminal cases, and preparing legal memoranda on selected criminal and civil cases. A minimum of 3 years of criminal law experience is required, as this staff attorney will be expected to concentrate on writing and research for the court in this area. All staff attorneys, however, may be asked to work in additional areas depending on the court's needs. Supervision Received: Work is performed under the general direction of the Chief Justice or his or her designee. Duties: MAJOR DUTIES: • Assists in drafting opinions and dispositive orders • Edits outgoing opinions and dispositive orders • Screens incoming briefs and records in criminal cases • Prepares legal memoranda on selected criminal cases • Performs specific legal and consultative work assigned by the Justices • Performs other related work as required Job Competencies: JOB COMPETENCIES: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Appeals Court. Mission Understands, upholds, and communicates the Appeals Court mission. Applied Knowledge Understanding of legal research, preparing legal memoranda and other documents, contributing to the development and implementation of court rules and policies. Problem Solving Accurately identifies and addresses legal issues within the department and initiates corrective action. Continuous Learning Demonstrates a commitment to continuously improve himself or herself through professional development. Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Customer Service Fosters a departmental environment emphasizing conduct that is courteous and professional toward both Appeals Court employees and the public. Collaboration Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals. Minimum Requirements: POSITION REQUIREMENTS: • Thorough knowledge of criminal law, including statutes, guidelines, case law, terminology, and rules of procedure • Ability to assist in drafting and editing legal documents pursuant to technical and substantive guidelines • Working knowledge of Trial Court and Appellate Court jurisdiction and procedure • Ability to analyze, appraise, and organize facts and precedents • Ability to organize research material and to work independently without direct supervision • Ability to meet deadlines • Ability to communicate clearly and precisely, verbally and in writing • Ability to work well with others, including judges, law clerks, and staff • Graduation from an accredited law school • Membership in the Massachusetts bar • Minimum of 3 years of legal experience in the field of criminal law after law school graduation • Superior research and writing skills • Previous writing and editing experience preferred Closing Date/Time: 2022-01-25

Title: Deputy Director, Diversity, Equity, Inclusion, and Experience Pay Grade: SM2 Starting Pay: $100,168.38 Maximum: $148,064.47: Compensationcommensurate with experience. Departmental Mission Statement: We work with court departments to build capacity around issues of diversity, equity, and inclusion, diversify the court workforce, provide training to court employees, establish inclusive policies and practices, and improve the court user experience. ORGANIZATIONAL PROFILE: Notes: This position is designated as a management position and is covered by the Trial Court Personnel Policies and Procedures Manual. Please upload a current resume during the application process. First consideration will be given to those applicants that apply within the first 14 days. Position Summary: Working in the Executive Office of the Trial Court, the Deputy Director for Diversity, Equity, and Inclusion is responsible for supporting a variety of projects and initiatives for the Executive Office of the Trial Court. The Deputy Director for Diversity, Equity, and Inclusion monitors and supports fidelity to a variety of Trial Court Strategic Plan tactics, including tracking projects from initiation to completion and ensuring projects are proceeding as designed and on schedule. This position will particularly focus on identifying and implementing best practices in matters of diversity, equity, and inclusion. This role will also advance workplace engagement between employees, supports activities tied to access to justice, and the advancement of cultural awareness in the Trial Court between all court staff and the public. Other responsibilities include the collection of data and information on the progress of various Trial Court projects, working with the Chief Experience and Diversity Officer and other Diversity Office staff to build and increase capacity to advance the facilitated workshops for race and bias work. The Deputy Director for Diversity, Equity, and Inclusion works in collaboration with other leaders of the Trial Court, may undertake related efforts that foster communication, cooperation, and continuous improvement among Trial Court staff. Supervision Received: Receives direction and supervision from the Chief Experience and Diversity Officer of the Trial Court. Duties: This position is responsible for leading Diversity, Equity, and Inclusion (DEl) initiatives and driving cultural change regarding DEl within the Trial Court; Identifies systems, programs, and processes that contribute to achieving the Trial Court's overall vision of diversity, equity, and inclusion, including developing both quantitative and qualitative success metrics and measures for each key initiative; Leads the development and implementation of DEl strategy in collaboration with the Chief Experience and Diversity Officer that builds a culture based on mutual respect, inclusion and mutual accountability for results; Manages and prioritizes multiple concurrent projects independently, completing work under timelines to meet established deadlines; Collaborates with other staff of the Trial Court Diversity Office, working jointly to advance cultural competency and related initiatives in the Trial Court; Travels throughout the Commonwealth on as needed, advancing strategic goals and best practices; Identifies and Implements best practices in matters of customer service, workplace engagement between employees, and the advancement of cultural awareness in the Trial Court between all court staff and the public; Effectively conducts small-to-medium cross-functional meetings; Collaborates and builds consensus with others of different skill sets, backgrounds, and levels, including managers and staff; Monitors, evaluates, and reports on the progress of projects and/or work product; Develops content and analyses for project deliverables and meetings; Prepares presentations for leadership meetings as needed; Exercises good judgment in decision-making and completing job responsibilities; Reviews project deliverables for completeness, quality, and compliance with established standards; Identifies and coordinates with strategic planning contacts across the organization to develop and execute a holistic strategic planning process and to advance Diversity, Equity, and Inclusion tactics of the Strategic Plan; Establishes and maintains strong relationships with supported groups and project teams; Escalates issues that require a resolution of conflicts on priorities, goals, strategies, resources, and key initiatives; Builds and enhances collaboration between the Judicial branch and Executive agencies whose collaboration supports the delivery of justice to those involved with the Trial Court; Organizes consultations and conferences among representatives of these organizations; Represents the Chief Experience and Diversity Officer internally and externally as needed, and acts as the Chief Experience and Diversity Officer in his/her absence; Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Trial Court. Mission and Vision Understands upholds and communicates the stated Trial court organizational mission and vision. Communication: Ensures clear, informative, and transparent communications to the court community, external partners, and the general public. Project Management Demonstrates ability to manage multiple strategic plan priorities and effectively lead programs and projects that advance diversity, equity, inclusion, and access to justice in the courts through concept development, implementation, and assessment with all constituencies. Customer Service Demonstrates a high level of interest and responsiveness to internal and external stakeholders. Problem Solving Accurately assesses diversity issues and recommends and facilitates appropriate solutions. Collaboration Demonstrates an outstanding ability to facilitate issue resolution and to create an environment that fosters a shared commitment to advance the strategic plans of the Trial Court. Commitment to Diversity Promotes an employment and workplace environment of cross-cultural awareness, respect, and support; sensitively addresses issues of diversity in race, ethnicity, culture, and economic status. Continuous Learning Demonstrates an active commitment to continuous improvement through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for the position ofDeputy Director for Diversity, Equity, and Inclusion: Bachelor's Degree; A graduate degree is preferred; Ten (10) years of experience advancing some combination of strategic plans, customer service, workplace engagement, process improvement, and cultural competency for a large organization; or an equivalent combination of education and experience; Demonstrated project management and organizational skills with the ability to execute multiple concurrent projects to completion in a deadline-driven environment; Direct relevant work experience in a large, complex organization ; Recognized credibility and ability to influence across complex organizations ; Demonstrated business and organizational acumen ; Skillful and experienced with interventions regarding matters relating to Diversity ; Proven ability to prioritize multiple tasks and manage changing priorities; Superior communication and customer service skills , able to work effectively with all levels of the organization; Effective leadership and management skills ; Strong analytical, quantitative, and problem-solving skills to evaluate all aspects of a situation and make appropriate decisions; Exceptional attention to detail to ensure high-quality deliverables; Proven ability to build consensus and work effectively with cross-departmental teams; Knowledge of methods used and ability to communicate and present data and research findings such as graphs, tables, and briefs, to senior policy and decision-makers including the Executive Office, Trial Court officials, and to the general public; Demonstrated ability to analyze and determine the applicability of information and data to draw conclusions, and make appropriate recommendations; Ability to draft reports and correspondence concisely, clearly, and logically; Ability to travel within the Commonwealth ; Ability to communicate professionally in both oral and written form; including the ability to perform effective public speaking ; Ability to maintain highly productive working relationships with all Trial Court officials, including judges; Closing Date/Time: 2022-01-25

Title: Talent Acquisition Advisor Pay Grade: Starting Pay: $ 76,627.90 Departmental Mission Statement: The Human Resources (HR) Department partners with Trial Court management to create and maintain a talented, qualified workforce by recruiting a diverse applicant pool, by facilitating the fair merit-based selection for appointment of the most qualified candidates, by developing appropriate workforce training (in consultation with the Trial Court's Judicial Institute), by fostering positive management-employee relations, by promptly addressing workplace issues, and by developing performance based measures to ensure the continued excellence of the workforce. The HR Department will use best practices to ensure that this collaborative effort advances the mission of the Trial Court. The HR Department also provides information and assistance to all Trial Court employees on a variety of work place issues. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/trial-court-human-resources-department Position Summary: Working within the Human Resources Department of the Office of Court Management, the Talent Acquisition Advisor will serve as a trusted resource to appointing authorities and Trial Court leaders to facilitate the hiring process for all appointments made in the Trial Court. The Talent Acquisition Advisor will collaborate with appointing authorities to develop a recruiting strategy, methodology, and sourcing process that aligns with the appointing authority’s talent strategy, desired employee capabilities/skills, specific type of experience needed for each position. Based on the appointing authorities’ preferences, the Talent Acquisition Advisor will use an applicant-tracking tool to post positions, help source candidates, manage candidate pools, screen and recommend candidates for interview, and manage the candidate experience based on industry best practices. In addition to facilitating day-to-day recruitment efforts, the Talent Acquisition Advisor will work with the Assistant CHRO for Talent Acquisition on employer branding, and development of Employee Value Proposition that promotes the appeal of working for the Trial Court. The Talent Acquisition Advisor will represent the Trial Court in developing relationships with community and professional groups, colleges and universities, and other organizations and agencies in order to promote the Trial Court as an employer of choice. The Talent Acquisition Advisor will leverage these relationships as well as other recruitment tools to ensure that candidate pools support the Trial Court’s Diversity & Inclusion Strategy. Supervision Received: Duties: Independently owns the recruitment lifecycle for assigned positions in order to accelerate the hiring process for Department Heads that delivers the best possible candidates and hiring experience as efficiently as possible; Collaborates with appointing authorities to develop multi-channeled recruiting plans for job opportunities posted by the Trial Court; Works closely with appointing authorities to define job requirements and core competencies of the ideal candidate; Develops posting strategy for Trial Court jobs on internal and/or external Trial Court job portals as well as on other mediums available to the public. Ensures that all appropriate screening questions are included in job postings; Collaborates with appointing authorities to screen applications to ensure applicants meet the minimum requirements for posted Trial Court jobs and advises appointing authorities by recommending candidates for interview based on a merit-based review of qualifications and experience; Enhances the screening process by conducting phone interviews and evaluating candidates utilizing consistent templates and processes, leveraging behavior- based interview and assessment techniques; Communicates effectively with the hiring manager and interview team to ensure preparedness during the interview process. Share and exchange information with all levels of management; Provides a favorable and enjoyable experience for every candidate from application stage to offer. Evaluate skill level, and proactively guide the interview process through to offer in an effort to improve efficiency and improve the Time to Fill; Stays current with knowledge of recruiting best practices and provides recommendations on recruitment tools and methodologies that may enhance recruitment service levels to the organization; Researches and builds knowledge of the competitive landscape in order to anticipate and overcome potential obstacles; Contributes to the development of employer branding initiatives to promote the Trial Courts’ Employer Value Proposition; Attends job fairs and communicates with the public to attract a qualified, diverse workforce to the Trial Court; Develops relationships within the community including agencies, organization, and educational institutions, in order to build brand awareness and attract diverse and inclusive candidate pools; Utilizes sourcing techniques that reach diverse populations. Actively champion diversity recruitment strategies in all recruitment efforts; Proactively sources candidates through LinkedIn, social media, and other recruiting resources as appropriate; Builds talent pipelines through passive candidate sourcing for appropriate positions; Identifies problems with the interview and selection process, contacts local court personnel to obtain information, and works with appointing authorities to recommend and implement solutions; Serves as a primary user and assists in the administration of an applicant tracking system managed by Human Resources and made available to hiring authorities in the Trial Court; Partners with HR Operations to ensure all appointment packages comply with Trial Court Policies and Procedures, Collective Bargaining Agreements, and established standards. Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to prove efficiency in the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Human Resources Department and the Trial Court. Mission: Understands, upholds, and communicates the Trial Court and Human Resources Department missions. Applied Knowledge Recruiting: Demonstrates advanced ability with applicant tracking software and MS Office. Demonstrates advanced skills in recruiting, identifying top talent, and retaining a talented workforce in a unionized employee environment. Problem Solving: Accurately assesses recruiting and hiring problems in the Trial Court and recommends and facilitates appropriate solutions. Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Marketing & Branding: Understanding and ability to using branding expertise to market an employee value proposition (EVP) that underscores the Trial Court increasing appeal as an employer of choice Commitment to Diversity: Promotes an environment of diversity and inclusion through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Continuous Learning: Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Hiring Advisor: A bachelor’s degree from an accredited educational institution and (4) Four years of experience with full cycle recruiting for talent, EVP branding, ATS, employee screening, and related hiring activities; or an equivalent combination of education and experience. Demonstrated record of success recruiting for all levels of an organization; Experience recruiting for a multi-site organization preferred; Ability to create and implement sourcing strategies for recruitment for a variety of roles. Demonstrated experience working with ATS and HRIS systems. Excellent interpersonal skills with good negotiation tactics; Experience leveraging social media platforms such as LinkedIn to source candidates; Demonstrated knowledge and experience with MS Office, particularly MS Excel, Access; Additional Skills and Abilities: Advanced ability to generate ad hoc reports using the ATS, as well as Microsoft Access databases and Excel as needed; Demonstrated ability to independently initiate action, complete assignments and to handle multiple assignments at different locations simultaneously; Excellent collaboration, relationship, and consultative skills with demonstrated success building relationships with internal and external contacts at all levels of the organization; Strong interpersonal skills and the ability to work professionally with persons at all levels and to maintain effective working relationships; Ability to multi-task and manage a variety of assignments simultaneously; Ability to adapt quickly to changing circumstances and develop workarounds for issues that require timely resolution; Ability to handle sensitive matters on a confidential basis; Ability to maintain accurate records; Ability to communicate very clearly and effectively in oral and written form; Ability to work independently and with an attention to detail; and Ability to travel within the Commonwealth as necessary. Closing Date/Time: 2022-01-25

Title: Staff Attorney-Appeals Court Pay Grade: Starting Pay: $89,069.72 Departmental Mission Statement: APPEALS COURT MISSION STATEMENT: The Massachusetts Appeals Court is committed to doing justice under the law by rendering thoughtful, well-reasoned appellate decisions in a timely and efficient manner, treating all those who come before the court fairly and impartially. Notes: Staff attorneys are not permitted to engage in the practice of law. By statute, employees of the Massachusetts courts must be Massachusetts residents. This is a union position covered by a collective bargaining agreement with O.P.E.I.U., Local 6 Position Summary: POSITION SUMMARY: Staff attorneys work on a variety of legal assignments for the Justices of the Appeals Court. Principal assignments include assisting in the writing and editing of outgoing decisions, screening incoming civil and criminal cases, and preparing legal memoranda on selected criminal and civil cases. Supervision Received: Work is performed under the general direction of the Chief Justice or his or her designee. Duties: MAJOR DUTIES: • Assists in drafting opinions and dispositive orders • Edits outgoing opinions and dispositive orders • Screens incoming briefs and records • Prepares legal memoranda on selected cases • Performs specific legal and consultative work assigned by the Justices • Performs other related work as required Job Competencies: Minimum Requirements: POSITION REQUIREMENTS: • Ability to assist in drafting and editing legal documents pursuant to technical and substantive guidelines • Working knowledge of Trial Court and Appellate Court jurisdiction and procedure • Ability to analyze, appraise, and organize facts and precedents • Ability to organize research material and to work independently without direct supervision • Ability to meet deadlines • Ability to communicate clearly and precisely, verbally and in writing • Ability to work well with others, including judges, law clerks, and staff • Graduation from an accredited law school • Membership in the Massachusetts bar • Minimum of 3 years of legal experience after law school graduation • Superior research and writing skills • Previous writing and editing experience preferred Closing Date/Time: 2022-01-25

Title: Emergency Preparedness Manager Pay Grade: Senior Management 1 Starting Pay: 91,455.69 Departmental Mission Statement: MISSION STATEMENT OF THE EXECUTIVE OFFICE OF THE TRIAL COURT: The Executive Office of the Trial Court is led by the Chief Justice of the Trial Court and the Court Administrator and oversees judicial and court operations, including the Office of Court Management. The Executive Office works collaboratively with the Trial Court’s seven Departments and Commissioners of Probation and Jury to develop and implement policies and initiatives that promote an environment of continuous improvement and ensure the most effective use of resources to support and enhance the delivery of justice in the Trial Court. The Executive Office also oversees the development and implementation of strategic planning for the Trial Court. ORGANIZATIONAL PROFILE: http://www.mass.gov/courts/admin/aotc.html Position Summary: POSITION SUMMARY: Working within the Executive Office of the Trial Court the Emergency Preparedness Manager will develop and manage the Emergency Planning Program for the Massachusetts Trial Court. This will include the implementation of an Emergency Response Plan to assess and respond to emergencies and disasters in order to minimize risk to employees, court users and facilities as well as the Continuity of Operation Plan (COOP) to ensure the operation of all Court, and Office of Court Management Departments are able to perform their essential functions during and after a disaster. SUPERVISION RECEIVED: Receives general direction from the Associate Court Administrator in performing duties in accordance with established guidelines. Supervision Received: SUPERVISION RECEIVED: Receives general direction from the Associate Court Administrator in performing duties in accordance with established guidelines. Duties: MAJOR DUTIES: Develops and executes the Massachusetts Trial Court Emergency Response Plan including, evacuations, medical emergencies protocol, disaster response and shelter in place policies, and update plans accordingly, in accordance with local, state, and federal guidelines Oversees the management and implementation of the Massachusetts Trial Court’s, Continuity of Operation Plan (COOP); Develops and coordinates exercises across the state to provide training in and testing of emergency/contingency plans, procedures, and programs during and following emergencies; including the coordination of functional, tabletop or full-scale exercises, emergency drills, development of scenarios, objectives, and critique; Responds to the scene of major emergencies to observe and assist emergency management and public safety personnel as required; Prepares and analyzes damage assessments following disasters or emergencies; Regularly assesses and monitors the status of Emergency Response and Continuity of Operations Plan based on performance exercises, After-Action-Reviews, and Corrective Action Plans; Collaborates with peers to share lessons learned/best practices and updating plans accordingly; Partners with the Trial Court Security Department to coordinate preparedness and emergency contingency plans; In coordination with the Security Department, acts as a liaison between the Trial Court and local police, fire, emergency medical and other public safety agencies concerning emergency preparedness matters affecting the Trial Court; Coordinates the development and implementation of cybersecurity and backup systems with the Judicial Information Systems Department (JISD); Collaborates with Judicial Information Services Department to ensures that a system failure and back-up plan to mitigate the effects of a total or partial system failure is in places; Implements and maintain a physical and technical communication warning and information system capable of receiving warnings and disseminating information to court leaders, court employees, emergency personnel and the public; Prepares and presents briefings to court leaders as necessary; Participates in strategic planning activities; Meets with public safety officials and be a contributing member of various emergency management and public safety committees; Makes recommendation regarding emergency management equipment and facilities; Maintains the inventory of equipment and materials required for emergency preparedness; Performs related duties as required. Job Competencies: JOB COMPETENCIES: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Trial Court. Mission:Understands, upholds, and communicates the Trial Court mission Applied Knowledge:Advanced understanding and practical application of current emergency management principles and practices and Federal, State and County laws, regulations and guidelines pertaining to emergency management operations. Problem Solving:Accurately assesses issues concerning emergency management and disaster recovery of information systems in support of continuity of operation plans. Performance Measurement:Understands the value and importance of performance measures and other metrics as a basis for both individual and departmental assessments, and to support continuous improvement for all staff. Strategic Planning:Utilizes the best available information to successfully position the Security Department to achieve aspirational goals at both the departmental and local levels. Team Building (Motivating Others):Contributes to shared departmental goals and accountabilities through the development of positive relationships in order to promote a healthy work environment. Collaboration:Works cooperatively with law enforcement, other departments, managers, and officials, in contributing to a work environment that focuses on shared departmental goals. Minimum Requirements: REQUIRED EXPERIENCE, SKILLS, AND EDUCATION: These are the minimum requirements necessary to apply for the position of the Emergency Preparedness Manager: A Bachelor’s degree and (5) years of professional experience with emergency management and disaster recovery of information systems in support of continuity of operation plans; or an equivalent combination of education and experience; Knowledge of work history with the practical application of current emergency management principles and practices and Federal, State and County laws, regulations and guidelines pertaining to emergency management operations; Ability to interpret Federal and State policy directives and guidance to develop and coordinate continuity plans; Certified Emergency Manager (CEM) through the International Association of Emergency Managers, and/or s Six Sigma or Lean Certification (Greenbelt) or similar certification is a preferred; Demonstrated ability to develop new concepts and ways of approaching and solving difficult emergency preparedness and response problems and to reason logically from available data; Demonstrated ability to effectively communicate orally and in writing; Skills in analytical and evaluative methods and techniques; Strong planning, organizational, record keeping and time management skills; Demonstrated ability to effectively obtain information from and disseminate information to other agencies; Ability to create partnerships, engage internally and external stakeholders and coordinate efforts in joint problem-solving to ensure public safety in the event of emergency situations; Strong interpersonal skills and the ability to work professionally with persons at all levels to maintain effective working relationships; Ability to establish work priorities; Ability to work independently and as part of a team; and Ability to travel to court and other locations throughout the Commonwealth. Closing Date/Time: 2022-01-25

Title: Court Interpreter Scheduler Pay Grade: 15 Starting Pay: $59,158.49 Departmental Mission Statement: The Support Services Department is responsible for a wide range of distinct topic areas which provide support for the administration of justice in the Trial Court. These services include the Judicial Response System, the operation of Trial Court Law Libraries and Court Services Centers, a Record Management operation, the Office of Court Interpreters (OCIS) and the Office of Transcription Services. Trial Court Office of Language Access Profile: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: Working within the Support Services Department of the Administrative Office of the Trial Court, the Court Interpreter Scheduler performs duties that ensure that non-English speaking clients of the Trial Court are provided with interpreter services as directed by the Manager, Office of Language Access (OLA). These responsibilities include assisting in the assignment of interpreters to various court divisions, assisting in the certification of interpreters for official court service, and performing administrative duties under the direction of the Manager. The Court Interpreter Scheduler may also perform some interpreting services as required. The position title above the entry level performs more complex and varied work. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position title within this series consistent with the specifications for the higher level position title. The position title reverts to the entry level when there is a vacancy. SUPERVISION RECEIVED: Receives general direction from the Support Services Manager for OLA and in performing duties in accordance with all best management practices and established guidelines. ORGANIZATIONAL LEVELS: Court Interpreter Scheduler I: This is the entry level position title within this series. Employees at this level are expected to perform the full range of entry level duties and to train for the next higher level. Court Interpreter Scheduler II: This is the second level position title within this series. Employees at this second level are expected to perform higher level duties which require more knowledge of policies and procedures and to exercise more independent judgment. Duties: Court Interpreter Scheduler I Duties: Assists in the assignment and scheduling of court interpreter services and ensures interpreter availability for court operations. Reviews requests for services and processes invoices for services, including accounting and bookkeeping. Maintains contact with Trial Court officials and interpreters in the mediation of scheduling conflicts. Enters data into the Services Requested and Services Rendered database and provides technical assistance to the Manager, Court Interpreter Services. Assists in the preparation of workshops and training seminars on court language interpretation and the use of new technologies. Prepares and coordinates the processing of budget forms for the Manager, OLA. May serve as a court interpreter as required. Performs related duties as required. Court Interpreter Scheduler II Duties: Serves as mediator in scheduling conflicts between contracted interpreters and court officials. Monitors interpreter services to ensure adherence to standards and guidelines. Assists in the development and implementation of new procedures, forms, and systems. Participates in training workshops. Researches additional sources for interpreter services. Performs all of the duties of the lower level as required. Minimum Requirements: Court Interpreter Scheduler I Requirements: A Bachelor’s Degree in public or business administration or related field or an equivalent combination of education and experience. Prior administrative experience preferred Ability to perform administrative duties related to a statewide, Court Interpreter Service. Ability to organize and clearly present written material, as demonstrated by the preparation of budget forms, bookkeeping records, reports, etc... Strong interpersonal skills and the ability to work professionally with persons at all levels, including judges, and to maintain effective working relationships. Ability to communicate clearly and effectively in oral and written form. Ability to travel to courts throughout the judicial system. Court Interpreter Scheduler II Requirements: A minimum of three years of experience as a Court Interpreter Scheduler I. Considerable knowledge of the Trial Court and the needs for interpreter services in the different courts. Demonstrated ability to anticipate and resolve scheduling problems and conflicts. Demonstrated ability to understand the complexities and requirements of cases to be scheduled in order to more effectively utilize interpreter resources. Demonstrated ability to handle multiple assignment with minimal supervision. Closing Date/Time: 2022-01-25

Title: Court Interpreter Pay Grade: Grade 17 Starting Pay: $ 69,160.59 Departmental Mission Statement: The Support Services Department is responsible for a wide range of distinct topic areas which provide support for the administration of justice in the Trial Court. These services include the Judicial Response System, the operation of Trial Court Law Libraries and Court Services Centers, a Record Management operation, the Office of Court Interpreters (OCIS) and the Office of Transcription Services. Trial Court Office of Language Access Profile: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Interpreters must have the ability to travel to Bristol - Plymouth county court locations. Primary Location: Brockton Position Summary: Court Interpreters serve as certified staff interpreters who interpret legal proceedings for non-English speaking persons involved in court matters in accordance with regulations established by the Office of Court Interpreters (OCIS). The position title above the entry level requires the performance of more complex and varied work. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position title within this series consistent with the specifications for the higher level position title. The position title reverts to the entry level when there is a vacancy. Supervision Received: Receives moderate direction from the Manager of Interpreter Services of the Trial Court and her/his designee and is evaluated for professional soundness and conformity to policy, regulations and established procedures. Duties: Court Interpreter I Duties: • Interprets simultaneously and consecutively for defendants, witnesses and victims in court, for persons seeking assistance in court or from Probation Officers, for persons filing petitions, for prosecutors and for defense attorneys in interviewing defendants, witnesses, parents, plaintiffs or victims, and for persons completing forms as specified in section 8.01 of the Standards and Procedures of the OCIS; • Provide translation services as required by the Court and OCIS, including but not limited to court forms, documents, correspondence, signage and other written materials. • Attends ongoing training provided or funded by OCIS or the Trial Court as part of continuing education requirements; • Maintains records of interpreting and translating responsibilities pursuant to OCIS and Trial Court policies. • Must be willing to travel to the various divisions of the Trial Court as needed, and perform other duties as assigned by OCIS. Performs related duties as required. Court Interpreter II Duties: • Provide simultaneous and consecutive interpreting and translation services for defendants, witnesses, victims, and all court users seeking language access assistance. • Translates and review translations of official forms, documents, public signs, letters and correspondence and other written material from English into a specified foreign language and vice versa as needed by OCIS; • Oversees the activities of per diem interpreters assigned to their location by OCIS, including supervising their interpreting and translation assignments within his/her work unit; • Provides linguistic evaluations of per diem interpreters assigned to them by OCIS, including determining deficiencies, progress and training needs; • Provides various training activities, including determining subjects/topics for training, developing training materials and serving as a trainer; • Performs various public relations activities such as addressing other agencies; • Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Human Resources Department and the Trial Court. Mission Understands, upholds, and communicates the Trial Court and Support Services Department missions. Applied Knowledge Demonstrates language proficiency, interpreter skills, and understands court policy and procedure. Problem Solving Accurately assesses interpreter problems in the Trial Court and recommends and facilitates appropriate solutions. Customer Service Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Commitment to Diversity Promotes an environment of cross-cultural awareness and diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Continuous Learning Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Court Interpreter I: • Bachelor’s degree in a human services field, plus a minimum of four (4) years experience in legal, technical, medical, literary translation and/or interpretation, or an equivalent combination of education and experience. • Fully proficient in English and Cape Verdean language. • Applicants are required to pass the State Court Interpreter Certification test as a pre-requisite for appointment to this position. Certification pursuant to Massachusetts General Laws, Chapter 221C through the Office of Court Interpreter Services is a requirement. • Ability to interpret in the simultaneous mode and the consecutive mode in court-related proceedings. • Ability to maintain accurate and timely records including, but not limited to, data entry and collection of data. Will generate monthly or other reports as needed. • Ability to establish work priorities and to work independently. • Ability to serve the public and others with business before the court in a courteous and professional manner. • Demonstrate effective communication skills, including the ability to perform work and communicate in a highly visible and public setting. • Ability to travel to court locations. Must have a valid Massachusetts Driver’s License or possess or have access to other reliable methods of transportation. • Must possess a general understanding of the operations of the Massachusetts Trial Court. Court Interpreter II Requirements: A minimum of four (4) years service as a Court Interpreter I. Advanced interpreter skills, advanced language proficiency, and an advanced understanding of and ability to explain of court proceedings. Must exhibit full compliance with the Interpreter Code of Professional Conduct. Closing Date/Time: 2022-01-25