Pursuant to the Plan E Charter, the City Manager has broad authority to act as chief conservator of the peace within the City; to supervise the administration of the affairs of the city, to see that within the City that the laws of the commonwealth and ordinances, resolutions and regulations of the city council are faithfully executed; and to make such recommendations to the City Council from time to times upon the affairs of the city; and keep the City Council fully advised of the City’s financial condition and it future needs.
The City Manager serves as the Chief Executive Officer of the City, responsible for appointing, removing and supervising all City employees (except School department personnel). The Manager appoints citizens to the multiple City boards and commissions ( Accela Meeting Portal (iqm2.com) . The City Manager works closely with the City Council to prepare and present the annual City budget to the Council. The City Manager’s primary responsibility is to provide leadership and administer all City departments and services and develop new innovative programs to serve the residents. https://www.cambridgema.gov/Departments/citymanagersoffice
May 08, 2022
Full Time
Pursuant to the Plan E Charter, the City Manager has broad authority to act as chief conservator of the peace within the City; to supervise the administration of the affairs of the city, to see that within the City that the laws of the commonwealth and ordinances, resolutions and regulations of the city council are faithfully executed; and to make such recommendations to the City Council from time to times upon the affairs of the city; and keep the City Council fully advised of the City’s financial condition and it future needs.
The City Manager serves as the Chief Executive Officer of the City, responsible for appointing, removing and supervising all City employees (except School department personnel). The Manager appoints citizens to the multiple City boards and commissions ( Accela Meeting Portal (iqm2.com) . The City Manager works closely with the City Council to prepare and present the annual City budget to the Council. The City Manager’s primary responsibility is to provide leadership and administer all City departments and services and develop new innovative programs to serve the residents. https://www.cambridgema.gov/Departments/citymanagersoffice
MASSACHUSETTS TRIAL COURT
Salem, Massachusetts, United States
Title: Case Specialist Pay Grade: Grade 7 Starting Pay: $37,278.22 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible and respectful to all. The District Court shall conduct its business with integrity, competence and a commitment to excellence in order to promote public trust and confidence in the judicial system. District Court Organizational Profile https://www.mass.gov/orgs/district-court Notes: This position is designated as a union position and iscovered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Preferred Qualifications: Associates Degree in a related field Closing Date/Time: 2022-08-22
May 25, 2022
Full Time
Title: Case Specialist Pay Grade: Grade 7 Starting Pay: $37,278.22 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible and respectful to all. The District Court shall conduct its business with integrity, competence and a commitment to excellence in order to promote public trust and confidence in the judicial system. District Court Organizational Profile https://www.mass.gov/orgs/district-court Notes: This position is designated as a union position and iscovered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Preferred Qualifications: Associates Degree in a related field Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Lawrence, Massachusetts, United States
Title: Court Interpreter - Spanish Pay Grade: Grade 17 Starting Pay: $ 72,307.39/yr. Departmental Mission Statement: The Support Services Department is responsible for a wide range of distinct topic areas which provide support for the administration of justice in the Trial Court. These services include the Judicial Response System, the operation of Trial Court Law Libraries and Court Services Centers, a Record Management operation, the Office of Court Interpreters (OCIS) and the Office of Transcription Services. Trial Court Office of Language Access Profile: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. **New hires for Interpreter positions are required to either have the NCSC Interpreter Certification of successfully complete the NCSC Interpreter Certification program during the first 2 years of employment. Failure to pass the written and oral certification examinations during the first 2 years of employment shall result in separation from employment. Interpreters must have the ability to travel to court locations in Essex County. Position Summary: Court Interpreters serve as certified staff interpreters who interpret legal proceedings for non-English speaking persons involved in court matters in accordance with regulations established by the Office of Court Interpreters (OCIS). The position title above the entry level requires the performance of more complex and varied work. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position title within this series consistent with the specifications for the higher level position title. The position title reverts to the entry level when there is a vacancy. Supervision Received: Receives moderate direction from the Manager of Interpreter Services of the Trial Court and her/his designee and is evaluated for professional soundness and conformity to policy, regulations and established procedures. Duties: Court Interpreter I Duties: • Interprets simultaneously and consecutively for defendants, witnesses and victims in court, for persons seeking assistance in court or from Probation Officers, for persons filing petitions, for prosecutors and for defense attorneys in interviewing defendants, witnesses, parents, plaintiffs or victims, and for persons completing forms as specified in section 8.01 of the Standards and Procedures of the OCIS; • Provide translation services as required by the Court and OCIS, including but not limited to court forms, documents, correspondence, signage and other written materials. • Attends ongoing training provided or funded by OCIS or the Trial Court as part of continuing education requirements; • Maintains records of interpreting and translating responsibilities pursuant to OCIS and Trial Court policies. • Must be willing to travel to the various divisions of the Trial Court as needed, and perform other duties as assigned by OCIS. Performs related duties as required. Court Interpreter II Duties: • Provide simultaneous and consecutive interpreting and translation services for defendants, witnesses, victims, and all court users seeking language access assistance. • Translates and review translations of official forms, documents, public signs, letters and correspondence and other written material from English into a specified foreign language and vice versa as needed by OCIS; • Oversees the activities of per diem interpreters assigned to their location by OCIS, including supervising their interpreting and translation assignments within his/her work unit; • Provides linguistic evaluations of per diem interpreters assigned to them by OCIS, including determining deficiencies, progress and training needs; • Provides various training activities, including determining subjects/topics for training, developing training materials and serving as a trainer; • Performs various public relations activities such as addressing other agencies; • Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Human Resources Department and the Trial Court. Mission Understands, upholds, and communicates the Trial Court and Support Services Department missions. Applied Knowledge Demonstrates language proficiency, interpreter skills, and understands court policy and procedure. Problem Solving Accurately assesses interpreter problems in the Trial Court and recommends and facilitates appropriate solutions. Customer Service Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Commitment to Diversity Promotes an environment of cross-cultural awareness and diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Continuous Learning Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Court Interpreter I: • Bachelor’s degree in a human services field, plus a minimum of four (4) years experience in legal, technical, medical, literary translation and/or interpretation , or an equivalent combination of education and experience. • Fully proficient in English and Spanish language. • Applicants are required to pass the State Court Interpreter Certification test as a pre-requisite for appointment to this position. Certification pursuant to Massachusetts General Laws, Chapter 221C through the Office of Court Interpreter Services is a requirement. • Ability to interpret in the simultaneous mode and the consecutive mode in court-related proceedings. • Ability to maintain accurate and timely records including, but not limited to, data entry and collection of data. Will generate monthly or other reports as needed. • Ability to establish work priorities and to work independently. • Ability to serve the public and others with business before the court in a courteous and professional manner. • Demonstrate effective communication skills, including the ability to perform work and communicate in a highly visible and public setting. • Ability to travel to court locations. Must have a valid Massachusetts Driver’s License or possess or have access to other reliable methods of transportation. • Must possess a general understanding of the operations of the Massachusetts Trial Court. Court Interpreter II Requirements: A minimum of four (4) years service as a Court Interpreter I. Advanced interpreter skills, advanced language proficiency, and an advanced understanding of and ability to explain of court proceedings. Must exhibit full compliance with the Interpreter Code of Professional Conduct. Closing Date/Time: 2022-08-22
May 25, 2022
Full Time
Title: Court Interpreter - Spanish Pay Grade: Grade 17 Starting Pay: $ 72,307.39/yr. Departmental Mission Statement: The Support Services Department is responsible for a wide range of distinct topic areas which provide support for the administration of justice in the Trial Court. These services include the Judicial Response System, the operation of Trial Court Law Libraries and Court Services Centers, a Record Management operation, the Office of Court Interpreters (OCIS) and the Office of Transcription Services. Trial Court Office of Language Access Profile: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. **New hires for Interpreter positions are required to either have the NCSC Interpreter Certification of successfully complete the NCSC Interpreter Certification program during the first 2 years of employment. Failure to pass the written and oral certification examinations during the first 2 years of employment shall result in separation from employment. Interpreters must have the ability to travel to court locations in Essex County. Position Summary: Court Interpreters serve as certified staff interpreters who interpret legal proceedings for non-English speaking persons involved in court matters in accordance with regulations established by the Office of Court Interpreters (OCIS). The position title above the entry level requires the performance of more complex and varied work. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position title within this series consistent with the specifications for the higher level position title. The position title reverts to the entry level when there is a vacancy. Supervision Received: Receives moderate direction from the Manager of Interpreter Services of the Trial Court and her/his designee and is evaluated for professional soundness and conformity to policy, regulations and established procedures. Duties: Court Interpreter I Duties: • Interprets simultaneously and consecutively for defendants, witnesses and victims in court, for persons seeking assistance in court or from Probation Officers, for persons filing petitions, for prosecutors and for defense attorneys in interviewing defendants, witnesses, parents, plaintiffs or victims, and for persons completing forms as specified in section 8.01 of the Standards and Procedures of the OCIS; • Provide translation services as required by the Court and OCIS, including but not limited to court forms, documents, correspondence, signage and other written materials. • Attends ongoing training provided or funded by OCIS or the Trial Court as part of continuing education requirements; • Maintains records of interpreting and translating responsibilities pursuant to OCIS and Trial Court policies. • Must be willing to travel to the various divisions of the Trial Court as needed, and perform other duties as assigned by OCIS. Performs related duties as required. Court Interpreter II Duties: • Provide simultaneous and consecutive interpreting and translation services for defendants, witnesses, victims, and all court users seeking language access assistance. • Translates and review translations of official forms, documents, public signs, letters and correspondence and other written material from English into a specified foreign language and vice versa as needed by OCIS; • Oversees the activities of per diem interpreters assigned to their location by OCIS, including supervising their interpreting and translation assignments within his/her work unit; • Provides linguistic evaluations of per diem interpreters assigned to them by OCIS, including determining deficiencies, progress and training needs; • Provides various training activities, including determining subjects/topics for training, developing training materials and serving as a trainer; • Performs various public relations activities such as addressing other agencies; • Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Human Resources Department and the Trial Court. Mission Understands, upholds, and communicates the Trial Court and Support Services Department missions. Applied Knowledge Demonstrates language proficiency, interpreter skills, and understands court policy and procedure. Problem Solving Accurately assesses interpreter problems in the Trial Court and recommends and facilitates appropriate solutions. Customer Service Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Commitment to Diversity Promotes an environment of cross-cultural awareness and diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Continuous Learning Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Court Interpreter I: • Bachelor’s degree in a human services field, plus a minimum of four (4) years experience in legal, technical, medical, literary translation and/or interpretation , or an equivalent combination of education and experience. • Fully proficient in English and Spanish language. • Applicants are required to pass the State Court Interpreter Certification test as a pre-requisite for appointment to this position. Certification pursuant to Massachusetts General Laws, Chapter 221C through the Office of Court Interpreter Services is a requirement. • Ability to interpret in the simultaneous mode and the consecutive mode in court-related proceedings. • Ability to maintain accurate and timely records including, but not limited to, data entry and collection of data. Will generate monthly or other reports as needed. • Ability to establish work priorities and to work independently. • Ability to serve the public and others with business before the court in a courteous and professional manner. • Demonstrate effective communication skills, including the ability to perform work and communicate in a highly visible and public setting. • Ability to travel to court locations. Must have a valid Massachusetts Driver’s License or possess or have access to other reliable methods of transportation. • Must possess a general understanding of the operations of the Massachusetts Trial Court. Court Interpreter II Requirements: A minimum of four (4) years service as a Court Interpreter I. Advanced interpreter skills, advanced language proficiency, and an advanced understanding of and ability to explain of court proceedings. Must exhibit full compliance with the Interpreter Code of Professional Conduct. Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Fall River, Massachusetts, United States
Title: Court Interpreter - Spanish Pay Grade: Grade 17 Starting Pay: $ 72,307.39/yr. Departmental Mission Statement: The Support Services Department is responsible for a wide range of distinct topic areas which provide support for the administration of justice in the Trial Court. These services include the Judicial Response System, the operation of Trial Court Law Libraries and Court Services Centers, a Record Management operation, the Office of Court Interpreters (OCIS) and the Office of Transcription Services. Trial Court Office of Language Access Profile: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. **New hires for Interpreter positions are required to either have the NCSC Interpreter Certification of successfully complete the NCSC Interpreter Certification program during the first 2 years of employment. Failure to pass the written and oral certification examinations during the first 2 years of employment shall result in separation from employment. Interpreters must have the ability to travel to court locations in Essex, Middlesex, and Suffolk counties. Position Summary: Court Interpreters serve as certified staff interpreters who interpret legal proceedings for non-English speaking persons involved in court matters in accordance with regulations established by the Office of Court Interpreters (OCIS). The position title above the entry level requires the performance of more complex and varied work. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position title within this series consistent with the specifications for the higher level position title. The position title reverts to the entry level when there is a vacancy. Supervision Received: Receives moderate direction from the Manager of Interpreter Services of the Trial Court and her/his designee and is evaluated for professional soundness and conformity to policy, regulations and established procedures. Duties: Court Interpreter I Duties: • Interprets simultaneously and consecutively for defendants, witnesses and victims in court, for persons seeking assistance in court or from Probation Officers, for persons filing petitions, for prosecutors and for defense attorneys in interviewing defendants, witnesses, parents, plaintiffs or victims, and for persons completing forms as specified in section 8.01 of the Standards and Procedures of the OCIS; • Provide translation services as required by the Court and OCIS, including but not limited to court forms, documents, correspondence, signage and other written materials. • Attends ongoing training provided or funded by OCIS or the Trial Court as part of continuing education requirements; • Maintains records of interpreting and translating responsibilities pursuant to OCIS and Trial Court policies. • Must be willing to travel to the various divisions of the Trial Court as needed, and perform other duties as assigned by OCIS. Performs related duties as required. Court Interpreter II Duties: • Provide simultaneous and consecutive interpreting and translation services for defendants, witnesses, victims, and all court users seeking language access assistance. • Translates and review translations of official forms, documents, public signs, letters and correspondence and other written material from English into a specified foreign language and vice versa as needed by OCIS; • Oversees the activities of per diem interpreters assigned to their location by OCIS, including supervising their interpreting and translation assignments within his/her work unit; • Provides linguistic evaluations of per diem interpreters assigned to them by OCIS, including determining deficiencies, progress and training needs; • Provides various training activities, including determining subjects/topics for training, developing training materials and serving as a trainer; • Performs various public relations activities such as addressing other agencies; • Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Human Resources Department and the Trial Court. Mission Understands, upholds, and communicates the Trial Court and Support Services Department missions. Applied Knowledge Demonstrates language proficiency, interpreter skills, and understands court policy and procedure. Problem Solving Accurately assesses interpreter problems in the Trial Court and recommends and facilitates appropriate solutions. Customer Service Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Commitment to Diversity Promotes an environment of cross-cultural awareness and diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Continuous Learning Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Court Interpreter I: • Bachelor’s degree in a human services field, plus a minimum of four (4) years experience in legal, technical, medical, literary translation and/or interpretation , or an equivalent combination of education and experience. • Fully proficient in English and Spanish language. • Applicants are required to pass the State Court Interpreter Certification test as a pre-requisite for appointment to this position. Certification pursuant to Massachusetts General Laws, Chapter 221C through the Office of Court Interpreter Services is a requirement. • Ability to interpret in the simultaneous mode and the consecutive mode in court-related proceedings. • Ability to maintain accurate and timely records including, but not limited to, data entry and collection of data. Will generate monthly or other reports as needed. • Ability to establish work priorities and to work independently. • Ability to serve the public and others with business before the court in a courteous and professional manner. • Demonstrate effective communication skills, including the ability to perform work and communicate in a highly visible and public setting. • Ability to travel to court locations. Must have a valid Massachusetts Driver’s License or possess or have access to other reliable methods of transportation. • Must possess a general understanding of the operations of the Massachusetts Trial Court. Court Interpreter II Requirements: A minimum of four (4) years service as a Court Interpreter I. Advanced interpreter skills, advanced language proficiency, and an advanced understanding of and ability to explain of court proceedings. Must exhibit full compliance with the Interpreter Code of Professional Conduct. Closing Date/Time: 2022-08-22
May 25, 2022
Full Time
Title: Court Interpreter - Spanish Pay Grade: Grade 17 Starting Pay: $ 72,307.39/yr. Departmental Mission Statement: The Support Services Department is responsible for a wide range of distinct topic areas which provide support for the administration of justice in the Trial Court. These services include the Judicial Response System, the operation of Trial Court Law Libraries and Court Services Centers, a Record Management operation, the Office of Court Interpreters (OCIS) and the Office of Transcription Services. Trial Court Office of Language Access Profile: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. **New hires for Interpreter positions are required to either have the NCSC Interpreter Certification of successfully complete the NCSC Interpreter Certification program during the first 2 years of employment. Failure to pass the written and oral certification examinations during the first 2 years of employment shall result in separation from employment. Interpreters must have the ability to travel to court locations in Essex, Middlesex, and Suffolk counties. Position Summary: Court Interpreters serve as certified staff interpreters who interpret legal proceedings for non-English speaking persons involved in court matters in accordance with regulations established by the Office of Court Interpreters (OCIS). The position title above the entry level requires the performance of more complex and varied work. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position title within this series consistent with the specifications for the higher level position title. The position title reverts to the entry level when there is a vacancy. Supervision Received: Receives moderate direction from the Manager of Interpreter Services of the Trial Court and her/his designee and is evaluated for professional soundness and conformity to policy, regulations and established procedures. Duties: Court Interpreter I Duties: • Interprets simultaneously and consecutively for defendants, witnesses and victims in court, for persons seeking assistance in court or from Probation Officers, for persons filing petitions, for prosecutors and for defense attorneys in interviewing defendants, witnesses, parents, plaintiffs or victims, and for persons completing forms as specified in section 8.01 of the Standards and Procedures of the OCIS; • Provide translation services as required by the Court and OCIS, including but not limited to court forms, documents, correspondence, signage and other written materials. • Attends ongoing training provided or funded by OCIS or the Trial Court as part of continuing education requirements; • Maintains records of interpreting and translating responsibilities pursuant to OCIS and Trial Court policies. • Must be willing to travel to the various divisions of the Trial Court as needed, and perform other duties as assigned by OCIS. Performs related duties as required. Court Interpreter II Duties: • Provide simultaneous and consecutive interpreting and translation services for defendants, witnesses, victims, and all court users seeking language access assistance. • Translates and review translations of official forms, documents, public signs, letters and correspondence and other written material from English into a specified foreign language and vice versa as needed by OCIS; • Oversees the activities of per diem interpreters assigned to their location by OCIS, including supervising their interpreting and translation assignments within his/her work unit; • Provides linguistic evaluations of per diem interpreters assigned to them by OCIS, including determining deficiencies, progress and training needs; • Provides various training activities, including determining subjects/topics for training, developing training materials and serving as a trainer; • Performs various public relations activities such as addressing other agencies; • Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Human Resources Department and the Trial Court. Mission Understands, upholds, and communicates the Trial Court and Support Services Department missions. Applied Knowledge Demonstrates language proficiency, interpreter skills, and understands court policy and procedure. Problem Solving Accurately assesses interpreter problems in the Trial Court and recommends and facilitates appropriate solutions. Customer Service Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Commitment to Diversity Promotes an environment of cross-cultural awareness and diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Continuous Learning Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Court Interpreter I: • Bachelor’s degree in a human services field, plus a minimum of four (4) years experience in legal, technical, medical, literary translation and/or interpretation , or an equivalent combination of education and experience. • Fully proficient in English and Spanish language. • Applicants are required to pass the State Court Interpreter Certification test as a pre-requisite for appointment to this position. Certification pursuant to Massachusetts General Laws, Chapter 221C through the Office of Court Interpreter Services is a requirement. • Ability to interpret in the simultaneous mode and the consecutive mode in court-related proceedings. • Ability to maintain accurate and timely records including, but not limited to, data entry and collection of data. Will generate monthly or other reports as needed. • Ability to establish work priorities and to work independently. • Ability to serve the public and others with business before the court in a courteous and professional manner. • Demonstrate effective communication skills, including the ability to perform work and communicate in a highly visible and public setting. • Ability to travel to court locations. Must have a valid Massachusetts Driver’s License or possess or have access to other reliable methods of transportation. • Must possess a general understanding of the operations of the Massachusetts Trial Court. Court Interpreter II Requirements: A minimum of four (4) years service as a Court Interpreter I. Advanced interpreter skills, advanced language proficiency, and an advanced understanding of and ability to explain of court proceedings. Must exhibit full compliance with the Interpreter Code of Professional Conduct. Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Newburyport, Massachusetts, United States
Title: Head Account Clerk Pay Grade: Grade 13 Starting Pay: $53,522.72 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible and respectful to all. The District Court shall conduct its business with integrity, competence and a commitment to excellence in order to promote public trust and confidence in the judicial system. Organizational Profile https://www.mass.gov/orgs/district-court Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: The Head Account Clerk position is only authorized to those courts that have established a single point collection and bookkeeping function that covers all offices of a court, including the Clerk Magistrate's Office and Probation Office. The position is responsible for all of the money that is collected and disbursed by the entire court, including the processing of restitution and probation fees. Work involves overseeing the collection of all monies and checks, processing all disbursements, daily and monthly posting, maintaining trial balances, maintaining and balancing court bank accounts, and preparing reports for the Clerk-Magistrate and Chief Probation Officer as required. The Head Account Clerk may also perform administrative and case processing duties as needed. Duties: Reconciles all revenues collected on a daily basis. • Checks balances against accounting receipt records and docket information. • Processes dishonored checks as needed. • Post’s accounting data by hand or by computer data entry in the cash journal on a daily basis. • Records money collected to individual accounts. • Maintains trial balance. • Coordinates the accounting of processing of bail money, including recording money received, returned or forfeited. • Interacts with and assists various court officials on a regular basis concerning accounting issues, including providing individual probation officers with information regarding the payment status of their probationers. • May prepare reminder letters and warrant notifications to individuals who owe money. • Prepares bank account deposit documents and confirms deposit totals. • May make bank account deposits. • Maintains bank accounts related to civil and criminal matters. • Completes end of the month closing process and disburses all revenues and other funds to the appropriate entities, including the processing of restitution and probation fees. • Reconciles revenue reports on a monthly basis. • Prepares financial reports such as revenue transmittal reporting sheets, trial balance reports, and bank account reconciliation forms. • May coordinate credit card system of payments (if court has implemented such a system), including verifying identifications of individuals, daily closing by verifying statements of cashiers, posting in the cash journal and checkbook, monthly reconciling of credit card statements, and resolving discrepancies. • Maintains and serves as point of contact with the Administrative Offices and external agencies concerning accounting issues. • Assists in the maintenance and preparation of local internal controls. • Answers incoming calls providing information in response to all inquiries regarding money issues. • Interacts with and assists attorneys, litigants, law enforcement personnel, court staff, and the general public. This includes responding to requests for information and assistance from the public. • May provide assistance as necessary in various administrative matters • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of criminal complaints, warrant processing, extensive docketing, scheduling, and management reporting. • Performs case processing duties in addition to performing accounting duties as required. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Head Account Clerk: • Graduation from high school and five years of bookkeeping and clerical experience, or an equivalent combination of education and experience. • Knowledge of basic accounting and bookkeeping procedures. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • Working knowledge of the procedures related to the cases processed by the court preferred. • Ability to learn those procedures and or expand knowledge of those procedures through cross-training required. • Ability to use a calculator, perform basic arithmetic, and perform routine computer data entry • Ability to serve the public and others with court business in a courteous and professional manner. • Ability to understand and follow verbal and written instructions. • Ability to establish and maintain effective working relationships with court staff. • Ability to work independently and exercise some supervision over entry level staff. Closing Date/Time: 2022-08-22
May 25, 2022
Full Time
Title: Head Account Clerk Pay Grade: Grade 13 Starting Pay: $53,522.72 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible and respectful to all. The District Court shall conduct its business with integrity, competence and a commitment to excellence in order to promote public trust and confidence in the judicial system. Organizational Profile https://www.mass.gov/orgs/district-court Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: The Head Account Clerk position is only authorized to those courts that have established a single point collection and bookkeeping function that covers all offices of a court, including the Clerk Magistrate's Office and Probation Office. The position is responsible for all of the money that is collected and disbursed by the entire court, including the processing of restitution and probation fees. Work involves overseeing the collection of all monies and checks, processing all disbursements, daily and monthly posting, maintaining trial balances, maintaining and balancing court bank accounts, and preparing reports for the Clerk-Magistrate and Chief Probation Officer as required. The Head Account Clerk may also perform administrative and case processing duties as needed. Duties: Reconciles all revenues collected on a daily basis. • Checks balances against accounting receipt records and docket information. • Processes dishonored checks as needed. • Post’s accounting data by hand or by computer data entry in the cash journal on a daily basis. • Records money collected to individual accounts. • Maintains trial balance. • Coordinates the accounting of processing of bail money, including recording money received, returned or forfeited. • Interacts with and assists various court officials on a regular basis concerning accounting issues, including providing individual probation officers with information regarding the payment status of their probationers. • May prepare reminder letters and warrant notifications to individuals who owe money. • Prepares bank account deposit documents and confirms deposit totals. • May make bank account deposits. • Maintains bank accounts related to civil and criminal matters. • Completes end of the month closing process and disburses all revenues and other funds to the appropriate entities, including the processing of restitution and probation fees. • Reconciles revenue reports on a monthly basis. • Prepares financial reports such as revenue transmittal reporting sheets, trial balance reports, and bank account reconciliation forms. • May coordinate credit card system of payments (if court has implemented such a system), including verifying identifications of individuals, daily closing by verifying statements of cashiers, posting in the cash journal and checkbook, monthly reconciling of credit card statements, and resolving discrepancies. • Maintains and serves as point of contact with the Administrative Offices and external agencies concerning accounting issues. • Assists in the maintenance and preparation of local internal controls. • Answers incoming calls providing information in response to all inquiries regarding money issues. • Interacts with and assists attorneys, litigants, law enforcement personnel, court staff, and the general public. This includes responding to requests for information and assistance from the public. • May provide assistance as necessary in various administrative matters • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of criminal complaints, warrant processing, extensive docketing, scheduling, and management reporting. • Performs case processing duties in addition to performing accounting duties as required. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Head Account Clerk: • Graduation from high school and five years of bookkeeping and clerical experience, or an equivalent combination of education and experience. • Knowledge of basic accounting and bookkeeping procedures. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • Working knowledge of the procedures related to the cases processed by the court preferred. • Ability to learn those procedures and or expand knowledge of those procedures through cross-training required. • Ability to use a calculator, perform basic arithmetic, and perform routine computer data entry • Ability to serve the public and others with court business in a courteous and professional manner. • Ability to understand and follow verbal and written instructions. • Ability to establish and maintain effective working relationships with court staff. • Ability to work independently and exercise some supervision over entry level staff. Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Lawrence, Massachusetts, United States
Title: Child Support Processing Clerk Pay Grade: Grade 7 Starting Pay: $ 37,278.22 Departmental Mission Statement: The Probate and Family Court Department's mission is to deliver timely justice to the public by providing equal access to a fair, equitable and efficient forum to resolve family and probate legal matters and to assist and protect all individuals, families and children in an impartial and respectful manner. The Probate and Family Court Department has jurisdiction over family-related and probate matters, such as divorce, paternity, child support, custody, parenting time, adoption, termination of parental rights, and abuse prevention. We also handle wills, estates, trusts, guardianships, conservatorships, and changes of name. The Court has 14 divisions. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/probate-and-family-court Notes:This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position may require travel to Salem and Lawrence. Position Summary: This series is responsible for performing a variety of duties related to the establishment and enforcement of court orders pertaining to divorce, separation and paternity matters involving minor children within the Probate and Family Court Department. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position title above the entry level requires the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Child Support Processing Clerk I This is the entry level position title within this series. Employees at this level are expected to perform a variety of simple to moderately complex duties requiring knowledge of specific court procedures and a general awareness of laws that determine those procedures. Child Support Processing Clerk II This is the second level position title within this series. Employees at this second level are expected to perform more complex and responsible case processing functions requiring advanced knowledge of specific court procedures and a general awareness of laws that determine those procedures. This series requires the ability to perform those duties with limited supervision and the exercise of more independent judgment. Duties: Child Support Processing Clerk I Duties: Performs general intake case duties including receiving court papers and documents from the Department of Revenue and other parties. Checks index for new cases, assigns docket numbers, and prepares index and docket sheets. Dockets all complaints, judgments, orders, income assignments and actions taken by the Court on the hearing date. Copies, files, retrieves and sorts court papers, documents and folders according to established procedures. Provides customer service in paternity and child support cases to attorneys, litigants, law enforcement personnel and the general public. Distributes the Child Support Case Intake Form and Child Support Enforcement Services Application Form to parties in child support matters. Responds to routine requests for information concerning cases, scheduling and court procedures. Performs other duties as the needs of the Court require. Child Support Processing Clerk II Additional Duties: Provides customer service in paternity and child support cases to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. Assists in the training of new employees and in the on-going training of other employees in child support matters. Responds to unusual and complicated requests for information concerning cases, scheduling and court procedures. May serve as a "floating processing clerk" who is able to perform complex case processing functions related to child support orders in different work units within the office as required. Performs all of the duties of the lower level within this series and other duties as the needs of the court require. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Child Support Processing Clerk: Child Support Processing Clerk I Requirements Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Child Support Processing Clerk II Additional Requirements: A minimum of two of years of experience as a Child Support Processing ClerkI. Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to child support cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Demonstrated ability to exercise more independent judgment when appropriate. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Demonstrated ability to function as a resource person. Demonstrated ability to train employees. Closing Date/Time: 2022-08-22
May 25, 2022
Full Time
Title: Child Support Processing Clerk Pay Grade: Grade 7 Starting Pay: $ 37,278.22 Departmental Mission Statement: The Probate and Family Court Department's mission is to deliver timely justice to the public by providing equal access to a fair, equitable and efficient forum to resolve family and probate legal matters and to assist and protect all individuals, families and children in an impartial and respectful manner. The Probate and Family Court Department has jurisdiction over family-related and probate matters, such as divorce, paternity, child support, custody, parenting time, adoption, termination of parental rights, and abuse prevention. We also handle wills, estates, trusts, guardianships, conservatorships, and changes of name. The Court has 14 divisions. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/probate-and-family-court Notes:This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position may require travel to Salem and Lawrence. Position Summary: This series is responsible for performing a variety of duties related to the establishment and enforcement of court orders pertaining to divorce, separation and paternity matters involving minor children within the Probate and Family Court Department. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position title above the entry level requires the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Child Support Processing Clerk I This is the entry level position title within this series. Employees at this level are expected to perform a variety of simple to moderately complex duties requiring knowledge of specific court procedures and a general awareness of laws that determine those procedures. Child Support Processing Clerk II This is the second level position title within this series. Employees at this second level are expected to perform more complex and responsible case processing functions requiring advanced knowledge of specific court procedures and a general awareness of laws that determine those procedures. This series requires the ability to perform those duties with limited supervision and the exercise of more independent judgment. Duties: Child Support Processing Clerk I Duties: Performs general intake case duties including receiving court papers and documents from the Department of Revenue and other parties. Checks index for new cases, assigns docket numbers, and prepares index and docket sheets. Dockets all complaints, judgments, orders, income assignments and actions taken by the Court on the hearing date. Copies, files, retrieves and sorts court papers, documents and folders according to established procedures. Provides customer service in paternity and child support cases to attorneys, litigants, law enforcement personnel and the general public. Distributes the Child Support Case Intake Form and Child Support Enforcement Services Application Form to parties in child support matters. Responds to routine requests for information concerning cases, scheduling and court procedures. Performs other duties as the needs of the Court require. Child Support Processing Clerk II Additional Duties: Provides customer service in paternity and child support cases to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. Assists in the training of new employees and in the on-going training of other employees in child support matters. Responds to unusual and complicated requests for information concerning cases, scheduling and court procedures. May serve as a "floating processing clerk" who is able to perform complex case processing functions related to child support orders in different work units within the office as required. Performs all of the duties of the lower level within this series and other duties as the needs of the court require. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Child Support Processing Clerk: Child Support Processing Clerk I Requirements Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Child Support Processing Clerk II Additional Requirements: A minimum of two of years of experience as a Child Support Processing ClerkI. Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to child support cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Demonstrated ability to exercise more independent judgment when appropriate. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Demonstrated ability to function as a resource person. Demonstrated ability to train employees. Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Performance Analyst Pay Grade: Grade 17 Starting Pay:$ 72,307.39 Departmental Mission Statement: Given our unique responsibility to advance the fair administration of justice, the Boston Municipal Court Department is devoted to the rule of law through the conscientious and expeditious resolution of disputes, with a commitment to restoring the human spirit through correction, education, respect and compassion. BOSTON MUNICIPAL COURT ORGANIZATIONAL PROFILE: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: The position includes administrative and organizational duties to assist the Chief Justice, the Deputy Court Administrator and the Administrative Office of the Boston Municipal Court Department (BMC) in evaluating court methods, practices and procedures in the 8 Boston Municipal Court Divisions, identifying needed improvements and providing administrative and technical assistance to accomplish those improvements. Performance Analysts will assist with all Boston Municipal Court initiatives. Candidates will be expected to perform statistical analysis and to streamline the operations of the BMC through the innovative use of technology, and to possess a keen interest in the law and the delivery of justice. Additionally, candidates will possess a commitment to public service. The position requires discretion in handling confidential matters in a professional and sensitive manner. Supervision Received: Receives assignments and direction from the Chief Justice and the Deputy Court Administrator and works closely with other administrative staff. Work is supervised by the Deputy Court Administrator and is evaluated for professional soundness, conformity to policy, and achievement of objectives. Major Duties: Works closely with the Chief Justice and the Deputy Court Administrator in supporting the day-to-day operations of the Boston Municipal Court Department including drafting memoranda, reports, and other communications; Communicates clearly and concisely as a representative of the Chief Justice and the Deputy Court Administrator; Works with administrative office staff in training, system implementation, and provides ongoing staff support for technical systems including the MassCourts case management system; Performs studies and operational analysis of court practices, procedures and data quality; Recommends policies and procedures for the Department in the area of case management to the Deputy Court Administrator and the Chief Justice; Responsible for the timely and accurate collection, maintenance, analysis and reporting of statistical data to ensure compliance with the goals of expedition and timeliness in the disposition of cases; Uses analytical skills to identify case management best practices, assist in developing benchmarks for case processing and ensures that communication within the department regarding each is consistent, timely, and accurate; Assists in developing and supporting the implementation of uniform procedural processes throughout the Department to ensure efficient case management and accurate data collection; Maintains the database for the Boston Municipal Court’s Performance Metrics, requiring proficiency with Microsoft Access and Excel as well as the Trial Court’s Mass Courts case processing system; Prepares and disseminates departmental metrics to First Justices and Clerk -Magistrates to monitor and improve case flow management; Prepares and disseminates reports related to performance metrics and may provide support with case flow metrics at various court divisions in order to monitor and improve case flow management; Maintains the Department’s internal and external web presence; and Participates in and provides support on Administrative Office projects; Performs other related duties as required. Job Competencies: All applicants must be able, through the interview process, to prove efficiency in the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Massachusetts Trial Court. Mission: Understands, upholds, and communicates the Boston Municipal Court Department mission. Applied Knowledge: Ability to assist in the implementation of management reporting tools for purpose of evaluating case management activities and initiatives utilizing an electronic database. Problem Solving: Accurately can assess operational and administrative problems in the BMC Department and develop feasible solutions. Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Responsive to court operational needs. Collaboration: Works with others cooperatively, accepts feedback, demonstrates a willingness to be a team player, and contributes to a work environment that focuses on shared departmental goals. Communications: Excellent oral and written communication skills. Ability to establish and maintain effective working relationships with court officials, judges, employees and government agencies employees. Continuous Learning: Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Performance Analyst: Bachelor’s degree and 2 years of relevant administrative experience using data and research methods in courts or other public or private sector organizations; Considerable proficiency using computers, database applications and related software, including the ability to use MS Access, MS Outlook and other Microsoft Office Applications; Experience conducting quantitative and qualitative analysis ; Familiarity with process improvement methodologies; Excellent writing, editing, and proofreading skills; Strong organizational and problem solving skills ; Knowledge of Adobe forms creation software and business intelligence software such as Tableau is a plus; Understands the need for discretion and confidentiality in the workplace; Ability to work with others and maintain a professional and friendly working environment; Ability to assist court staff in supporting the Mission of the Boston Municipal Court Department; Ability to adapt quickly to changing circumstances and action plans; Willingness to identify and propose new practices and techniques to enhance the operations of the Boston Municipal Court Department; Self-motivation and a commitment to continuing professional development; Confidence to ask questions and assume responsibilities as they arise; Ability to travel to court locations throughout the Department. Closing Date/Time: 2022-08-23
May 25, 2022
Full Time
Title: Performance Analyst Pay Grade: Grade 17 Starting Pay:$ 72,307.39 Departmental Mission Statement: Given our unique responsibility to advance the fair administration of justice, the Boston Municipal Court Department is devoted to the rule of law through the conscientious and expeditious resolution of disputes, with a commitment to restoring the human spirit through correction, education, respect and compassion. BOSTON MUNICIPAL COURT ORGANIZATIONAL PROFILE: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: The position includes administrative and organizational duties to assist the Chief Justice, the Deputy Court Administrator and the Administrative Office of the Boston Municipal Court Department (BMC) in evaluating court methods, practices and procedures in the 8 Boston Municipal Court Divisions, identifying needed improvements and providing administrative and technical assistance to accomplish those improvements. Performance Analysts will assist with all Boston Municipal Court initiatives. Candidates will be expected to perform statistical analysis and to streamline the operations of the BMC through the innovative use of technology, and to possess a keen interest in the law and the delivery of justice. Additionally, candidates will possess a commitment to public service. The position requires discretion in handling confidential matters in a professional and sensitive manner. Supervision Received: Receives assignments and direction from the Chief Justice and the Deputy Court Administrator and works closely with other administrative staff. Work is supervised by the Deputy Court Administrator and is evaluated for professional soundness, conformity to policy, and achievement of objectives. Major Duties: Works closely with the Chief Justice and the Deputy Court Administrator in supporting the day-to-day operations of the Boston Municipal Court Department including drafting memoranda, reports, and other communications; Communicates clearly and concisely as a representative of the Chief Justice and the Deputy Court Administrator; Works with administrative office staff in training, system implementation, and provides ongoing staff support for technical systems including the MassCourts case management system; Performs studies and operational analysis of court practices, procedures and data quality; Recommends policies and procedures for the Department in the area of case management to the Deputy Court Administrator and the Chief Justice; Responsible for the timely and accurate collection, maintenance, analysis and reporting of statistical data to ensure compliance with the goals of expedition and timeliness in the disposition of cases; Uses analytical skills to identify case management best practices, assist in developing benchmarks for case processing and ensures that communication within the department regarding each is consistent, timely, and accurate; Assists in developing and supporting the implementation of uniform procedural processes throughout the Department to ensure efficient case management and accurate data collection; Maintains the database for the Boston Municipal Court’s Performance Metrics, requiring proficiency with Microsoft Access and Excel as well as the Trial Court’s Mass Courts case processing system; Prepares and disseminates departmental metrics to First Justices and Clerk -Magistrates to monitor and improve case flow management; Prepares and disseminates reports related to performance metrics and may provide support with case flow metrics at various court divisions in order to monitor and improve case flow management; Maintains the Department’s internal and external web presence; and Participates in and provides support on Administrative Office projects; Performs other related duties as required. Job Competencies: All applicants must be able, through the interview process, to prove efficiency in the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Massachusetts Trial Court. Mission: Understands, upholds, and communicates the Boston Municipal Court Department mission. Applied Knowledge: Ability to assist in the implementation of management reporting tools for purpose of evaluating case management activities and initiatives utilizing an electronic database. Problem Solving: Accurately can assess operational and administrative problems in the BMC Department and develop feasible solutions. Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Responsive to court operational needs. Collaboration: Works with others cooperatively, accepts feedback, demonstrates a willingness to be a team player, and contributes to a work environment that focuses on shared departmental goals. Communications: Excellent oral and written communication skills. Ability to establish and maintain effective working relationships with court officials, judges, employees and government agencies employees. Continuous Learning: Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Performance Analyst: Bachelor’s degree and 2 years of relevant administrative experience using data and research methods in courts or other public or private sector organizations; Considerable proficiency using computers, database applications and related software, including the ability to use MS Access, MS Outlook and other Microsoft Office Applications; Experience conducting quantitative and qualitative analysis ; Familiarity with process improvement methodologies; Excellent writing, editing, and proofreading skills; Strong organizational and problem solving skills ; Knowledge of Adobe forms creation software and business intelligence software such as Tableau is a plus; Understands the need for discretion and confidentiality in the workplace; Ability to work with others and maintain a professional and friendly working environment; Ability to assist court staff in supporting the Mission of the Boston Municipal Court Department; Ability to adapt quickly to changing circumstances and action plans; Willingness to identify and propose new practices and techniques to enhance the operations of the Boston Municipal Court Department; Self-motivation and a commitment to continuing professional development; Confidence to ask questions and assume responsibilities as they arise; Ability to travel to court locations throughout the Department. Closing Date/Time: 2022-08-23
MASSACHUSETTS TRIAL COURT
Attleboro, Massachusetts, United States
Title: Case Specialist Series Pay Grade: Grade 7 Starting Pay: $37,278.22 Departmental Mission Statement: It is the mission of the Juvenile Court to protect children from abuse and neglect and promote opportunities for children to reside in safe, stable, permanent family environments whenever possible, to strengthen families when their children are in need of services, to rehabilitate juveniles, to protect the public from delinquent and criminal activity while holding offenders accountable and addressing the harm suffered by the community and the victim, and to decide all cases fairly and impartially with dedication, integrity and professionalism. Juvenile Court Organization Profile Notes: Bilingual candidates (Spanish) are encouraged to apply. The successfulapplicant will need to travel to Fall River, New Bedford, Taunton, and Attleboro as per business needs. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry-level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second-level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third-level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system that features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2022-08-22
May 25, 2022
Full Time
Title: Case Specialist Series Pay Grade: Grade 7 Starting Pay: $37,278.22 Departmental Mission Statement: It is the mission of the Juvenile Court to protect children from abuse and neglect and promote opportunities for children to reside in safe, stable, permanent family environments whenever possible, to strengthen families when their children are in need of services, to rehabilitate juveniles, to protect the public from delinquent and criminal activity while holding offenders accountable and addressing the harm suffered by the community and the victim, and to decide all cases fairly and impartially with dedication, integrity and professionalism. Juvenile Court Organization Profile Notes: Bilingual candidates (Spanish) are encouraged to apply. The successfulapplicant will need to travel to Fall River, New Bedford, Taunton, and Attleboro as per business needs. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry-level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second-level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third-level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system that features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Plymouth, Massachusetts, United States
Title: Case Specialist Pay Grade: Grade 7 Starting Pay: $37,278.22 Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Departmental Mission Statement: The Probate and Family Court Department's mission is to deliver timely justice to the public by providing equal access to a fair, equitable and efficient forum to resolve family and probate legal matters and to assist and protect all individuals, families and children in an impartial and respectful manner. The Probate and Family Court Department has jurisdiction over family-related and probate matters, such as divorce, paternity, child support, custody, parenting time, adoption, termination of parental rights, and abuse prevention. We also handle wills, estates, trusts, guardianships, conservatorships, and changes of name. The Court has 14 divisions. ORGANIZATIONAL PROFILE: http://www.mass.gov/courts/court-info/trial-court/pfc/ Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Preferred Qualifications: Bilingual (Proficient language skills in Portuguese/Cape Verdean Creole/Haitian Creole) candidates are encouraged to apply. Closing Date/Time: 2022-08-22
May 24, 2022
Full Time
Title: Case Specialist Pay Grade: Grade 7 Starting Pay: $37,278.22 Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Departmental Mission Statement: The Probate and Family Court Department's mission is to deliver timely justice to the public by providing equal access to a fair, equitable and efficient forum to resolve family and probate legal matters and to assist and protect all individuals, families and children in an impartial and respectful manner. The Probate and Family Court Department has jurisdiction over family-related and probate matters, such as divorce, paternity, child support, custody, parenting time, adoption, termination of parental rights, and abuse prevention. We also handle wills, estates, trusts, guardianships, conservatorships, and changes of name. The Court has 14 divisions. ORGANIZATIONAL PROFILE: http://www.mass.gov/courts/court-info/trial-court/pfc/ Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Preferred Qualifications: Bilingual (Proficient language skills in Portuguese/Cape Verdean Creole/Haitian Creole) candidates are encouraged to apply. Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Springfield, Massachusetts, United States
Title: Case Specialist (Gr 7-10) Pay Grade: Grade 7 Starting Pay: $ 37,278.22 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial, and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible, and respectful to all. The District Court shall conduct its business with integrity, competence, and a commitment to excellence in order to promote public trust and confidence in the judicial system. District Court Organization Profile Notes: Bilingual candidates are encouraged to apply. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Travel required as per business needs. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: • This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry-level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second-level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third-level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third-level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a backup to a Case Coordinator. Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system that features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Preferred Qualifications: Bilingual and Financial/Cash Office experience preferred. Closing Date/Time: 2022-08-22
May 24, 2022
Full Time
Title: Case Specialist (Gr 7-10) Pay Grade: Grade 7 Starting Pay: $ 37,278.22 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial, and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible, and respectful to all. The District Court shall conduct its business with integrity, competence, and a commitment to excellence in order to promote public trust and confidence in the judicial system. District Court Organization Profile Notes: Bilingual candidates are encouraged to apply. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Travel required as per business needs. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: • This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry-level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second-level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third-level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third-level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a backup to a Case Coordinator. Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system that features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Preferred Qualifications: Bilingual and Financial/Cash Office experience preferred. Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
At the Trial Court, we believe in Justice with Speed and Dignity. This is an amazing opportunity to see Justice at Work! Join the Trial Court for an 8 to 10 week paid internship this summer and experience the tremendous work the Trial Courts do every day. Please complete the on-line application and upload a current resume. The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionalsutilizing best practices in a manner that inspires public trust and confidence. Department Mission Statement: The Housing Court is a court of limited jurisdiction that adjudicates civil and criminal actions involving claims in law and equity related to the health, safety, or welfare of the occupants and owners of residential property in Massachusetts. The Court hears summary process (eviction), small claims, and civil actions that involve claims for personal injury, property damage, breach of contract, and discrimination. The Housing Court also adjudicates code enforcement actions and appeals of local zoning board decisions affecting residential property. The Housing Court hasfifteen justices sitting in six divisions (Eastern, Northeast, Southeast, Metro-South, Western and Central) and conducts sessions in over 20 locations every week. The Housing Court has statewide jurisdiction. Position Summary: The intern, under the supervision and guidance of the Administrative Office of the Housing Court, will work on a variety of assignments that will involve the administration anddevelopmentof the Court's business andoperations. The internshould be able toprovide a broad range of skilled and confidential administrative support. In addition, theHousing Court AdministrativeOfficemay assign the intern responsibility for longer term projects. Because the Court has statewide jurisdiction and the Administrative Office provides support tothe Court's six divisions, the intern may be called upon to accompany the Administrative Office staff and travel across the Commonwealth if/when the need arises. The intern’s daily duties may include, but are not limited to, the following: Assist with case management system and in running court metrics Assist in reviewing documentation to ensure accuracy and completeness Assist with the management of project schedules and deliverables Assist in answering calls and responding to requests or questions from the public Assist with the planning and execution ofoutreach events, conferences, etc. Assist with the office’s daily administrative tasks Define application problem by conferring with users and evaluating procedures and processes Help with performing software development tasks on technical basis and analyzing work products for correctness and adherence to design standards Work with court users during various phases of implementation processes to meet specific project needs related to systems deployment, administrative training, and support Work with Field Coordinator to develop detailed project plans to monitor and track progress May be assigned additional duties and responsibilities based on the needs of the Departments six (6) divisions. Position Requirements: Working towards a Bachelor's Degree from an accredited college of university Knowledge of Microsoft Office, Adobe and other computer software Ability to analyze and solve problems Strong Interpersonal Skills Ability to communicate clearly and effectively in oral and written forms Ability to work independently and part of a team. Closing Date/Time: 2022-08-22
May 24, 2022
Full Time
At the Trial Court, we believe in Justice with Speed and Dignity. This is an amazing opportunity to see Justice at Work! Join the Trial Court for an 8 to 10 week paid internship this summer and experience the tremendous work the Trial Courts do every day. Please complete the on-line application and upload a current resume. The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionalsutilizing best practices in a manner that inspires public trust and confidence. Department Mission Statement: The Housing Court is a court of limited jurisdiction that adjudicates civil and criminal actions involving claims in law and equity related to the health, safety, or welfare of the occupants and owners of residential property in Massachusetts. The Court hears summary process (eviction), small claims, and civil actions that involve claims for personal injury, property damage, breach of contract, and discrimination. The Housing Court also adjudicates code enforcement actions and appeals of local zoning board decisions affecting residential property. The Housing Court hasfifteen justices sitting in six divisions (Eastern, Northeast, Southeast, Metro-South, Western and Central) and conducts sessions in over 20 locations every week. The Housing Court has statewide jurisdiction. Position Summary: The intern, under the supervision and guidance of the Administrative Office of the Housing Court, will work on a variety of assignments that will involve the administration anddevelopmentof the Court's business andoperations. The internshould be able toprovide a broad range of skilled and confidential administrative support. In addition, theHousing Court AdministrativeOfficemay assign the intern responsibility for longer term projects. Because the Court has statewide jurisdiction and the Administrative Office provides support tothe Court's six divisions, the intern may be called upon to accompany the Administrative Office staff and travel across the Commonwealth if/when the need arises. The intern’s daily duties may include, but are not limited to, the following: Assist with case management system and in running court metrics Assist in reviewing documentation to ensure accuracy and completeness Assist with the management of project schedules and deliverables Assist in answering calls and responding to requests or questions from the public Assist with the planning and execution ofoutreach events, conferences, etc. Assist with the office’s daily administrative tasks Define application problem by conferring with users and evaluating procedures and processes Help with performing software development tasks on technical basis and analyzing work products for correctness and adherence to design standards Work with court users during various phases of implementation processes to meet specific project needs related to systems deployment, administrative training, and support Work with Field Coordinator to develop detailed project plans to monitor and track progress May be assigned additional duties and responsibilities based on the needs of the Departments six (6) divisions. Position Requirements: Working towards a Bachelor's Degree from an accredited college of university Knowledge of Microsoft Office, Adobe and other computer software Ability to analyze and solve problems Strong Interpersonal Skills Ability to communicate clearly and effectively in oral and written forms Ability to work independently and part of a team. Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Research Attorney Pay Grade: Grade 18 Starting Pay:$ 78,501.47 Departmental Mission Statement: The Probate and Family Court Department's mission is to deliver timely justice to the public by providing equal access to a fair, equitable and efficient forum to resolve family and probate legal matters and to assist and protect all individuals, families and children in an impartial and respectful manner. The Probate and Family Court Department has jurisdiction over family-related matters, such as divorce, paternity, child support, custody, parenting time, adoption, termination of parental rights, and abuse prevention. In addition to equity jurisdiction, the Probate and Family Court also has jurisdiction over wills, estates, trusts, guardianships, conservatorships, and changes of name. The Court has 14 divisions. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/probate-and-family-court PLEASE NOTE: All applicants must submit their resume, in PDF format, with the online application. Letters of recommendation are not requested or required. Applicants selected for interviews will be required to submit a writing sample based on a writing prompt provided by the Probate and Family Court. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This posting will be used to fill multiple positions. Position Summary: The Research Attorney is a professional position within the Probate and Family Court. This position involves; • analyzing and researching legal issues and questions for the justices of the Probate and Family Court and the Administrative Office, • Preparing legal memoranda, drafting judicial decisions and other documents An employee is hired at the Research Attorney I level and is eligible for reclassification to the Research Attorney II level upon meeting the requirements of that level. The position title reverts to the entry level Research Attorney I position when there is a vacancy. ORGANIZATIONAL LEVELS: Research Attorney I: This is the entry level position title within this series. An employee is expected to perform the full range of legal duties of this position and to train for the next higher level. Research Attorney II: This is the second level position title within this series. An employee is expected to perform more complex and varied duties which require more knowledge of case law, statutes, rules, and court policies and procedures. SUPERVISION RECEIVED: Research attorneys work directly with the judges and Administrative Office staff, and under the supervision of the Manager of Legal Research Services, the Managing Attorney, and the Chief Justice. Duties: Research Attorney I Duties: Research legal issues and questions, and assist in preparing well-written and error-free legal research memoranda and drafting findings of fact, conclusions of law, rationales, judgments and memoranda of decision, particularly in complex cases; • Assist in the training, administration, and oversight of law clerks and interns; • Confer with and advise judges and Administrative Office staff on legal issues; • Assist in preparing materials for committees, meetings, and judicial conferences. • Accurately and timely perform all required administrative tasks; • Travel to courthouses as required; • Perform related duties as required. Research Attorney II Duties: • Regularly research complex or novel issues or arguments of law and prepare memoranda; • Regularly assist in the training, administration and oversight of law clerks and interns • Perform special projects as assigned; • Perform all of the duties of the lower level title as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Probate and Family Court Department and the Trial Court. Mission: Understands, upholds, and communicates the Trial Court and Probate and Family Court missions. Applied Knowledge: Understanding of legal research, preparing legal memoranda and other documents, contributing to the development and implementation of court rules and policies. Problem Solving: Accurately identifies and addresses legal issues within the department and initiates corrective action. Continuous Learning: Demonstrates a commitment to continuously improve himself or herself through professional development. Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Customer Service: Fosters a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. Collaboration: Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Research Attorney: Research Attorney I Requirements: • Juris Doctor degree from an accredited law school; • Membership in the Massachusetts Bar; • 2 years of post-law school, professional legal work experience; • Prior post-graduate judicial clerkship, particularly in the Probate and Family Court Department, is preferred; • Excellent legal writing and communication skills; • Excellent legal research and analytical skills, using both online and book resources; • Ability to assist in the training, administration and oversight of law clerks and interns; • Experience and knowledge in the use of personal computers, including word processing programs such as Microsoft Word and legal research services such as Lexis or Westlaw; • Demonstrated ability to follow written and oral instructions; • Demonstrated ability to manage, prioritize, and complete simultaneous assignments; • Demonstrated ability to work well independently while maintaining productivity and demonstrating good judgment; • Demonstrated ability to meet deadlines and otherwise complete assignments in a timely manner; • Demonstrated ability to work well with others in a professional setting, including judges, managers, court staff, and law clerks; • Willingness and ability to travel to courthouses as required. Research Attorney II Requirements • A minimum of four years of experience as a Research Attorney I • Considerable knowledge of the Massachusetts judicial system and court policies, procedures and practices; • Demonstrated ability to analyze and research complex legal issues; • Demonstrated ability to assist in the training, administration and oversight of law clerks and interns; • Demonstrated ability to analyze administrative concerns and to develop feasible solutions. Closing Date/Time: 2022-08-22
May 24, 2022
Full Time
Title: Research Attorney Pay Grade: Grade 18 Starting Pay:$ 78,501.47 Departmental Mission Statement: The Probate and Family Court Department's mission is to deliver timely justice to the public by providing equal access to a fair, equitable and efficient forum to resolve family and probate legal matters and to assist and protect all individuals, families and children in an impartial and respectful manner. The Probate and Family Court Department has jurisdiction over family-related matters, such as divorce, paternity, child support, custody, parenting time, adoption, termination of parental rights, and abuse prevention. In addition to equity jurisdiction, the Probate and Family Court also has jurisdiction over wills, estates, trusts, guardianships, conservatorships, and changes of name. The Court has 14 divisions. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/probate-and-family-court PLEASE NOTE: All applicants must submit their resume, in PDF format, with the online application. Letters of recommendation are not requested or required. Applicants selected for interviews will be required to submit a writing sample based on a writing prompt provided by the Probate and Family Court. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This posting will be used to fill multiple positions. Position Summary: The Research Attorney is a professional position within the Probate and Family Court. This position involves; • analyzing and researching legal issues and questions for the justices of the Probate and Family Court and the Administrative Office, • Preparing legal memoranda, drafting judicial decisions and other documents An employee is hired at the Research Attorney I level and is eligible for reclassification to the Research Attorney II level upon meeting the requirements of that level. The position title reverts to the entry level Research Attorney I position when there is a vacancy. ORGANIZATIONAL LEVELS: Research Attorney I: This is the entry level position title within this series. An employee is expected to perform the full range of legal duties of this position and to train for the next higher level. Research Attorney II: This is the second level position title within this series. An employee is expected to perform more complex and varied duties which require more knowledge of case law, statutes, rules, and court policies and procedures. SUPERVISION RECEIVED: Research attorneys work directly with the judges and Administrative Office staff, and under the supervision of the Manager of Legal Research Services, the Managing Attorney, and the Chief Justice. Duties: Research Attorney I Duties: Research legal issues and questions, and assist in preparing well-written and error-free legal research memoranda and drafting findings of fact, conclusions of law, rationales, judgments and memoranda of decision, particularly in complex cases; • Assist in the training, administration, and oversight of law clerks and interns; • Confer with and advise judges and Administrative Office staff on legal issues; • Assist in preparing materials for committees, meetings, and judicial conferences. • Accurately and timely perform all required administrative tasks; • Travel to courthouses as required; • Perform related duties as required. Research Attorney II Duties: • Regularly research complex or novel issues or arguments of law and prepare memoranda; • Regularly assist in the training, administration and oversight of law clerks and interns • Perform special projects as assigned; • Perform all of the duties of the lower level title as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Probate and Family Court Department and the Trial Court. Mission: Understands, upholds, and communicates the Trial Court and Probate and Family Court missions. Applied Knowledge: Understanding of legal research, preparing legal memoranda and other documents, contributing to the development and implementation of court rules and policies. Problem Solving: Accurately identifies and addresses legal issues within the department and initiates corrective action. Continuous Learning: Demonstrates a commitment to continuously improve himself or herself through professional development. Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Customer Service: Fosters a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. Collaboration: Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Research Attorney: Research Attorney I Requirements: • Juris Doctor degree from an accredited law school; • Membership in the Massachusetts Bar; • 2 years of post-law school, professional legal work experience; • Prior post-graduate judicial clerkship, particularly in the Probate and Family Court Department, is preferred; • Excellent legal writing and communication skills; • Excellent legal research and analytical skills, using both online and book resources; • Ability to assist in the training, administration and oversight of law clerks and interns; • Experience and knowledge in the use of personal computers, including word processing programs such as Microsoft Word and legal research services such as Lexis or Westlaw; • Demonstrated ability to follow written and oral instructions; • Demonstrated ability to manage, prioritize, and complete simultaneous assignments; • Demonstrated ability to work well independently while maintaining productivity and demonstrating good judgment; • Demonstrated ability to meet deadlines and otherwise complete assignments in a timely manner; • Demonstrated ability to work well with others in a professional setting, including judges, managers, court staff, and law clerks; • Willingness and ability to travel to courthouses as required. Research Attorney II Requirements • A minimum of four years of experience as a Research Attorney I • Considerable knowledge of the Massachusetts judicial system and court policies, procedures and practices; • Demonstrated ability to analyze and research complex legal issues; • Demonstrated ability to assist in the training, administration and oversight of law clerks and interns; • Demonstrated ability to analyze administrative concerns and to develop feasible solutions. Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Pittsfield, Massachusetts, United States
Title: Law Clerk Starting Pay: $66,823.87 Departmental Mission Statement: It is the mission of the Juvenile Court to protect children from abuse and neglect and promote opportunities for children to reside in safe, stable, permanent family environments whenever possible, to strengthen families when their children are in need of services, to rehabilitate juveniles, to protect the public from delinquent and criminal activity while holding offenders accountable and addressing the harm suffered by the community and the victim, and to decide all cases fairly and impartially with dedication, integrity and professionalism. Notes: The term of this Juvenile Court Law Clerk Opportunity will start on September 1, 2022, unless applicant is available to start sooner. The term will end on August 31, 2023, with a possibility of renewal for an additional year. This posting is for a law clerk position in Western Massachusetts. All law clerks are assigned by the Manager of Legal Research, with the final approval of the Chief Justice, to rotations. In Western Massachusetts, the law clerks may be assigned to any of the following divisions: Hampden, Berkshire, and Franklin/Hampshire Divisions. The rotation system gives law clerks the opportunity to work with numerous judges and to gain a broader understanding of the work of the Juvenile Court. Please read the following instructions carefully before starting the Trial Court online application process. Applications that do not comply with the following, may be screened out. 1. Resumes: Resumes must be converted to PDFs (Microsoft Word and text documents will not be accepted) and uploaded with the online application. Resumes should not include a list of references. 2. GPA: Unless your school does not provide a GPA, you must include your cumulative law school GPA on your resume. 3. Letters of Recommendation: Letters of recommendation are optional. Applicants who choose to submit a letter of recommendation must do so via the online application process. Therefore, before starting the online applications, applicants must have PDFs of any letters of recommendation ready to upload. Please do not submit letters of recommendation by other means, such as mail, email, fax or hand-delivery. 4. Writing Sample: Applicants shall submit a writing sample in response to the question listed at the end of the job posting. Applicants must submit the writing sample via email to the following address: admin-jccallctr@jud.state.ma.us . The sample must be submitted by email only (regular mail, fax or walk-ins will not be accepted) and needs to be sent by 11:55p.m. on the date that the application closes (June 12th, 2022). 5. Other Materials: Applicants selected for interviews should be prepared to submit additional materials if requested, including a statement of interest, an official law school transcript and an additional writing sample. Position Summary: The law clerk is responsible for performing legal research and writing assignments to assist the judges of the Juvenile Court. Law clerks work directly with the judges, and under the supervision of the Assistant Deputy Court Administrator, Manager of Legal Research and the Chief Justice. A reliable car and the willingness to travel to courthouses throughout the Commonwealth are requirements of the position. A judicial clerkship in the Massachusetts Juvenile Court offers a unique, exciting and rewarding environment in which to begin a legal career. The Juvenile Court has general jurisdiction over delinquency, youthful offender, children requiring assistance, care and protection, guardianship and adoption proceedings. Duties: Assists judges in matters before the court by: Discussing legal issues with judges; Performing careful and accurate legal research and analysis, using both online and book resources; Clearly and concisely conveying results of research and analysis to judges, orally and in writing; Preparing well-written and error-free legal research memoranda, and drafting findings of fact, conclusions of law, rationales, judgments and memoranda of decision; Completing assignments in a timely manner and within deadlines established by judges; Performing additional legal research and analysis and further review and revision of written work products as appropriate; and Attending hearings, portions of trials, and other courtroom proceedings, as needed. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Law Clerk: Juris Doctor degree from an accredited law school or eligibility to sit for the Massachusetts bar exam, as of the start of the clerkship. Excellent legal writing and communication skills. Excellent legal research and analytical skills, using both online and book resources. High professional and ethical standards. Access to a reliable car and the willingness and ability to travel to courthouses as assigned. Experience and knowledge in the use of personal computers, including word processing programs such as Microsoft Word and legal research services such as Lexis or Westlaw. Demonstrated ability to follow written and oral instructions. Demonstrated ability to manage, prioritize, and complete simultaneous assignments from various judges. Demonstrated ability to work well independently while maintaining productivity and demonstrating good judgment. Demonstrated ability to meet deadlines and otherwise complete assignments in a timely manner. Demonstrated ability to work well with others in a professional setting, including judges, managers, court staff, and other law clerks. Genuine commitment to serving the full term of the clerkship. Additional preferred qualifications include: Current legal practice or intent to practice law in Massachusetts. Substantial legal research and writing experience, including prior experience as a judicial intern for a Juvenile Court judge. Courses in juvenile law, research assistant positions, prior work experience in the areas of juvenile law and clinical placements. Familiarity with legal research resources beyond Westlaw and Lexis. Demonstrated commitment to government or public service. The Juvenile Court invites well-rounded and distinguished recent law school graduates and practicing attorneys to apply for the clerkship positions. Solid academic credentials are important, however, there are no rigid requirements regarding class rank or standing. All law clerks must reside in Massachusetts for the duration of the law clerk term. Writing Sample: INSTRUCTIONS: Please format your response as a legal memorandum addressed to Judge Gordon. The memo cannot be longer than 5 pages, double spaced, in Times New Roman size 12 font. Please email your response to admin-jccallctr@jud.state.ma.us by 11:55p.m. on the date that the application closes (June 12th, 2022). John Jones is fifteen years old and will turn sixteen on June 3, 2022. He changed public school districts mid-year due to his parents’ divorce. While his attendance was spotty at his old school, John maintained adequate grades and the school had no substantial concerns. After his parents’ divorce, John began living with his mother in a new town and started attending his current school in January 2022. Since then, he has missed twenty-five days of school, of which only two were excused absences for illness. When John does attend school, his teachers have noted that he often complains of stomach aches and panic attacks and asks to go to the nurse’s office. When the school nurse has phoned John’s mother or father, they often don’t return his calls, or they tell him to have John “tough it out” for the rest of the day. Ms. Miller, who is the school’s vice principal and the supervisor of attendance, has repeatedly tried to work with the Jones family with only limited success. When Ms. Miller has spoken to John’s mother, she noticed on a few occasions that the mother has slurred her words as though she had been drinking. John’s father has been belligerent when talking with Ms. Miller and has repeatedly said that John’s mother has custody of him during the school weeks so that John’s attendance “is her problem.” Ms. Miller tried to engage the family in the school’s truancy prevention program, but neither of John’s parents participated. John met with the school’s guidance counselor and stated that his parents don’t speak to one another so he will often tell his mother that he’s going to spend the night at his father’s house, when he actually goes to stay with his friends. He said when he is with a couple of these friends, they will often go to parking lots and try to open car doors to take things. John said that he has never taken anything big, just loose change, jewelry, or whatever else is in the car. He told the guidance counselor that he uses marijuana to calm his anxiety but that it’s worse at school and he’ll have panic attacks that bring him to tears which embarrasses him in front of the other students. He said that he feels better when he’s not in school, so he’ll often leave his mother’s house in the morning but not get on the bus. He’ll wait for his mother to leave the house and he’ll let himself back in and go back to bed or play videogames. John said that it’s easy for him to sneak out of the house because his mother is usually drunk or hungover and doesn’t notice. John reports that he hates visiting his father on the weekends because he “blows up” at the smallest things but that “most of the time his father isn’t there so it’s not always that bad.” On March 16, 2022, Ms. Miller filed a petition in the Juvenile Court alleging John to be a child requiring assistance for the reasons of being habitually truant. Judge March found probable cause at the preliminary hearing that John required assistance, accepted the petition, and scheduled a fact-finding hearing. John's parents appeared for the preliminary hearing but did not appear for the fact-finding hearing. John's court appointed attorney brought him to court and moved to dismiss the petition on the ground that the assistant principal was not an attorney and by filing and pursuing the petition she was engaging in the unauthorized practice of law. The judge denied the motion and held the fact-finding hearing. At the fact-finding hearing, Ms. Miller and the school guidance counselor testified about John sneaking out of the house, staying with friends, using marijuana, and stealing. John was visibly nervous during his testimony and said that he was anxious most of the time, but his anxiety was worse when he went to school because “school gave him panic attacks.” He said he was behind in his schoolwork which made him more nervous and that the other kids would make fun of him when he cried. John said he has never seen a doctor for these symptoms, which have worsened since his parents’ divorce. He feels like his parents never listen to him, his mother drinks a lot, and his father just tells him to “grow up.” Judge Gordon who conducted the fact-finding hearing has asked you to write a memorandum addressing the following issues: May Ms. Miller, on behalf of the school district, pursue this CRA case where she is not an attorney? Why or why not? Provided it was appropriate for Ms. Miller to pursue the case, is John a child requiring assistance? Why or why not? If the court finds that John is a child requiring assistance, what may the court order to address John’s issues? If the court finds that John is not a child requiring assistance, are there any other actions that could be taken to address the family’s issues? Closing Date/Time: 2022-08-22
May 24, 2022
Full Time
Title: Law Clerk Starting Pay: $66,823.87 Departmental Mission Statement: It is the mission of the Juvenile Court to protect children from abuse and neglect and promote opportunities for children to reside in safe, stable, permanent family environments whenever possible, to strengthen families when their children are in need of services, to rehabilitate juveniles, to protect the public from delinquent and criminal activity while holding offenders accountable and addressing the harm suffered by the community and the victim, and to decide all cases fairly and impartially with dedication, integrity and professionalism. Notes: The term of this Juvenile Court Law Clerk Opportunity will start on September 1, 2022, unless applicant is available to start sooner. The term will end on August 31, 2023, with a possibility of renewal for an additional year. This posting is for a law clerk position in Western Massachusetts. All law clerks are assigned by the Manager of Legal Research, with the final approval of the Chief Justice, to rotations. In Western Massachusetts, the law clerks may be assigned to any of the following divisions: Hampden, Berkshire, and Franklin/Hampshire Divisions. The rotation system gives law clerks the opportunity to work with numerous judges and to gain a broader understanding of the work of the Juvenile Court. Please read the following instructions carefully before starting the Trial Court online application process. Applications that do not comply with the following, may be screened out. 1. Resumes: Resumes must be converted to PDFs (Microsoft Word and text documents will not be accepted) and uploaded with the online application. Resumes should not include a list of references. 2. GPA: Unless your school does not provide a GPA, you must include your cumulative law school GPA on your resume. 3. Letters of Recommendation: Letters of recommendation are optional. Applicants who choose to submit a letter of recommendation must do so via the online application process. Therefore, before starting the online applications, applicants must have PDFs of any letters of recommendation ready to upload. Please do not submit letters of recommendation by other means, such as mail, email, fax or hand-delivery. 4. Writing Sample: Applicants shall submit a writing sample in response to the question listed at the end of the job posting. Applicants must submit the writing sample via email to the following address: admin-jccallctr@jud.state.ma.us . The sample must be submitted by email only (regular mail, fax or walk-ins will not be accepted) and needs to be sent by 11:55p.m. on the date that the application closes (June 12th, 2022). 5. Other Materials: Applicants selected for interviews should be prepared to submit additional materials if requested, including a statement of interest, an official law school transcript and an additional writing sample. Position Summary: The law clerk is responsible for performing legal research and writing assignments to assist the judges of the Juvenile Court. Law clerks work directly with the judges, and under the supervision of the Assistant Deputy Court Administrator, Manager of Legal Research and the Chief Justice. A reliable car and the willingness to travel to courthouses throughout the Commonwealth are requirements of the position. A judicial clerkship in the Massachusetts Juvenile Court offers a unique, exciting and rewarding environment in which to begin a legal career. The Juvenile Court has general jurisdiction over delinquency, youthful offender, children requiring assistance, care and protection, guardianship and adoption proceedings. Duties: Assists judges in matters before the court by: Discussing legal issues with judges; Performing careful and accurate legal research and analysis, using both online and book resources; Clearly and concisely conveying results of research and analysis to judges, orally and in writing; Preparing well-written and error-free legal research memoranda, and drafting findings of fact, conclusions of law, rationales, judgments and memoranda of decision; Completing assignments in a timely manner and within deadlines established by judges; Performing additional legal research and analysis and further review and revision of written work products as appropriate; and Attending hearings, portions of trials, and other courtroom proceedings, as needed. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Law Clerk: Juris Doctor degree from an accredited law school or eligibility to sit for the Massachusetts bar exam, as of the start of the clerkship. Excellent legal writing and communication skills. Excellent legal research and analytical skills, using both online and book resources. High professional and ethical standards. Access to a reliable car and the willingness and ability to travel to courthouses as assigned. Experience and knowledge in the use of personal computers, including word processing programs such as Microsoft Word and legal research services such as Lexis or Westlaw. Demonstrated ability to follow written and oral instructions. Demonstrated ability to manage, prioritize, and complete simultaneous assignments from various judges. Demonstrated ability to work well independently while maintaining productivity and demonstrating good judgment. Demonstrated ability to meet deadlines and otherwise complete assignments in a timely manner. Demonstrated ability to work well with others in a professional setting, including judges, managers, court staff, and other law clerks. Genuine commitment to serving the full term of the clerkship. Additional preferred qualifications include: Current legal practice or intent to practice law in Massachusetts. Substantial legal research and writing experience, including prior experience as a judicial intern for a Juvenile Court judge. Courses in juvenile law, research assistant positions, prior work experience in the areas of juvenile law and clinical placements. Familiarity with legal research resources beyond Westlaw and Lexis. Demonstrated commitment to government or public service. The Juvenile Court invites well-rounded and distinguished recent law school graduates and practicing attorneys to apply for the clerkship positions. Solid academic credentials are important, however, there are no rigid requirements regarding class rank or standing. All law clerks must reside in Massachusetts for the duration of the law clerk term. Writing Sample: INSTRUCTIONS: Please format your response as a legal memorandum addressed to Judge Gordon. The memo cannot be longer than 5 pages, double spaced, in Times New Roman size 12 font. Please email your response to admin-jccallctr@jud.state.ma.us by 11:55p.m. on the date that the application closes (June 12th, 2022). John Jones is fifteen years old and will turn sixteen on June 3, 2022. He changed public school districts mid-year due to his parents’ divorce. While his attendance was spotty at his old school, John maintained adequate grades and the school had no substantial concerns. After his parents’ divorce, John began living with his mother in a new town and started attending his current school in January 2022. Since then, he has missed twenty-five days of school, of which only two were excused absences for illness. When John does attend school, his teachers have noted that he often complains of stomach aches and panic attacks and asks to go to the nurse’s office. When the school nurse has phoned John’s mother or father, they often don’t return his calls, or they tell him to have John “tough it out” for the rest of the day. Ms. Miller, who is the school’s vice principal and the supervisor of attendance, has repeatedly tried to work with the Jones family with only limited success. When Ms. Miller has spoken to John’s mother, she noticed on a few occasions that the mother has slurred her words as though she had been drinking. John’s father has been belligerent when talking with Ms. Miller and has repeatedly said that John’s mother has custody of him during the school weeks so that John’s attendance “is her problem.” Ms. Miller tried to engage the family in the school’s truancy prevention program, but neither of John’s parents participated. John met with the school’s guidance counselor and stated that his parents don’t speak to one another so he will often tell his mother that he’s going to spend the night at his father’s house, when he actually goes to stay with his friends. He said when he is with a couple of these friends, they will often go to parking lots and try to open car doors to take things. John said that he has never taken anything big, just loose change, jewelry, or whatever else is in the car. He told the guidance counselor that he uses marijuana to calm his anxiety but that it’s worse at school and he’ll have panic attacks that bring him to tears which embarrasses him in front of the other students. He said that he feels better when he’s not in school, so he’ll often leave his mother’s house in the morning but not get on the bus. He’ll wait for his mother to leave the house and he’ll let himself back in and go back to bed or play videogames. John said that it’s easy for him to sneak out of the house because his mother is usually drunk or hungover and doesn’t notice. John reports that he hates visiting his father on the weekends because he “blows up” at the smallest things but that “most of the time his father isn’t there so it’s not always that bad.” On March 16, 2022, Ms. Miller filed a petition in the Juvenile Court alleging John to be a child requiring assistance for the reasons of being habitually truant. Judge March found probable cause at the preliminary hearing that John required assistance, accepted the petition, and scheduled a fact-finding hearing. John's parents appeared for the preliminary hearing but did not appear for the fact-finding hearing. John's court appointed attorney brought him to court and moved to dismiss the petition on the ground that the assistant principal was not an attorney and by filing and pursuing the petition she was engaging in the unauthorized practice of law. The judge denied the motion and held the fact-finding hearing. At the fact-finding hearing, Ms. Miller and the school guidance counselor testified about John sneaking out of the house, staying with friends, using marijuana, and stealing. John was visibly nervous during his testimony and said that he was anxious most of the time, but his anxiety was worse when he went to school because “school gave him panic attacks.” He said he was behind in his schoolwork which made him more nervous and that the other kids would make fun of him when he cried. John said he has never seen a doctor for these symptoms, which have worsened since his parents’ divorce. He feels like his parents never listen to him, his mother drinks a lot, and his father just tells him to “grow up.” Judge Gordon who conducted the fact-finding hearing has asked you to write a memorandum addressing the following issues: May Ms. Miller, on behalf of the school district, pursue this CRA case where she is not an attorney? Why or why not? Provided it was appropriate for Ms. Miller to pursue the case, is John a child requiring assistance? Why or why not? If the court finds that John is a child requiring assistance, what may the court order to address John’s issues? If the court finds that John is not a child requiring assistance, are there any other actions that could be taken to address the family’s issues? Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
At the Trial Court, we believe in Justice with Speed and Dignity. This is an amazing opportunity to see Justice at Work! Join the Trial Court for an 8-to-10-week paid internship this summer and experience the tremendous work the Trial Courts do every day. Please complete the on-line application and upload a current resume. The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionalsutilizing best practices in a manner that inspires public trust and confidence. Department Mission Statement: Supporting access to justice through the effective use of technology. Partnering with Judges and Court Staff to use technology to make it easier and faster to administer justice while building a culture that values transparency, collaboration, inclusivity and continuous improvement.” Position Summary: As a member of the Judicial Information Services Department (JISD) of the Trial Court, the Support Technician has the responsibility for providing telephone (remote) and on-site technical support to judges, court staff, and other trial Court employees. The Support Technician maintains, analyzes, troubleshoots, and repairs computer systems, hardware, software, and computer peripherals. The position also documents, maintains, upgrades, or replaces hardware and software systems and assists in asset management. Position Requirements: Working towards a bachelor’s degree from an accredited college or university Knowledge of computer hardware, software, and peripherals such as PC's, laptops, tablets, mobile devices, servers, cabling, network systems, and printers Understanding of procedures for installing, configuring, upgrading, troubleshooting, and repairing applicable software, hardware, and peripherals Possess the ability to explain technical concepts to non-technical end users Be able to physically lift and move computers, printers, and associated hardware Familiarity with problem tracking and ticketing system concepts Solid verbal and written communication skills Closing Date/Time: 2022-08-22
May 24, 2022
Full Time
At the Trial Court, we believe in Justice with Speed and Dignity. This is an amazing opportunity to see Justice at Work! Join the Trial Court for an 8-to-10-week paid internship this summer and experience the tremendous work the Trial Courts do every day. Please complete the on-line application and upload a current resume. The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionalsutilizing best practices in a manner that inspires public trust and confidence. Department Mission Statement: Supporting access to justice through the effective use of technology. Partnering with Judges and Court Staff to use technology to make it easier and faster to administer justice while building a culture that values transparency, collaboration, inclusivity and continuous improvement.” Position Summary: As a member of the Judicial Information Services Department (JISD) of the Trial Court, the Support Technician has the responsibility for providing telephone (remote) and on-site technical support to judges, court staff, and other trial Court employees. The Support Technician maintains, analyzes, troubleshoots, and repairs computer systems, hardware, software, and computer peripherals. The position also documents, maintains, upgrades, or replaces hardware and software systems and assists in asset management. Position Requirements: Working towards a bachelor’s degree from an accredited college or university Knowledge of computer hardware, software, and peripherals such as PC's, laptops, tablets, mobile devices, servers, cabling, network systems, and printers Understanding of procedures for installing, configuring, upgrading, troubleshooting, and repairing applicable software, hardware, and peripherals Possess the ability to explain technical concepts to non-technical end users Be able to physically lift and move computers, printers, and associated hardware Familiarity with problem tracking and ticketing system concepts Solid verbal and written communication skills Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Law Clerk Pay Grade: Grade 16 Starting Pay:$68,160.35 as of July 3rd Departmental Mission Statement: To deliver timely justice to the public by providing equal access to a fair, equitable and efficient forum to resolve family and probate legal matters and to assist and protect all individuals, families and children in an impartial and respectful manner. Organizational Profile: http://mass.gov/courts/court-info/trial-court/pfc/ Notes: This clerkship term is from September 1, 2022 - August 31, 2023. This is a posting to serve as a Probate & Family Court Law Clerk in either Eastern or Western Massachusetts. Eastern Massachusetts may be assigned to Barnstable, Bristol, Essex, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester. Western Massachusetts may be assigned to Berkshire, Hampden, Hampshire, and Franklin. All applicants must upload a resume with the online application. The resume must be in PDF format and its filename must start with the applicant’s last name. Applicants must indicate whether they would like to be considered for a law clerk position in either eastern Massachusetts or western Massachusetts. In addition to the submission of their resume and application online at the Trial Court website, applicants are required to submit, by mail, a current transcript (official or unofficial) and two copies of a writing sample in response to the fact pattern as listed in this posting. The two copies of the writing sample and the transcript must be mailed together and postmarked by June 13th, 2022. The mailing address for the Administrative Office of the Probate and Family Court is: Administrative Office of the Probate and Family Court Three Center Plaza Suite 210 Boston, MA 02108 ATTN: Law Clerk Program Transcripts and writing samples that are faxed, emailed, or late will not be considered. Letters of recommendation are not requested or required. Applicants selected for interviews may be asked to submit additional materials, including a statement of interest, an official law school transcript, or an additional writing sample. Position Summary: The law clerk position is responsible for performing legal research and writing assignments to assist the judges of the Probate and Family Court. The term runs until August 31, 2023. There may be the opportunity to apply for an additional one-year clerkship term. Law clerks work directly with the judges, and under the supervision of the Manager of Legal Research Services, the Managing Attorney, and the Chief Justice. A reliable car and the willingness to travel to courthouses throughout the Commonwealth are requirements of the position. A judicial clerkship in the Massachusetts Probate and Family Court offers a unique, exciting and rewarding environment in which to begin a legal career. The Probate and Family Court hears cases on subjects relating to all aspects of a person’s life, from birth to death. Law clerks in the Probate and Family Court are exposed to a wide variety of family, probate and equity issues; including adoption, paternity, custody, divorce, guardianships, legal bioethics, petitions to partition real estate, trust reformations and will contests. The law in these areas is constantly evolving and cases of first impressionoften confront the court, making a clerkship experience in the Probate and Family Court interesting and challenging.Cutting edge issues such as the changing definition of family are not uncommon. Law clerks apply to serve in either eastern or western Massachusetts. The majority of opportunities to serve are in eastern Massachusetts. All law clerks are assigned to rotations by the Manager of Legal Research Services, with the final approval of the Chief Justice. Law clerks based in eastern Massachusetts may be assigned to any of the Probate and Family Court divisions within or east of Worcester County. These are Barnstable, Bristol, Essex, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester. Law clerks based in western Massachusetts may be assigned to any of the Probate and Family Court divisions west of Worcester County. These are Berkshire, Hampden, Hampshire, and Franklin. The rotation system gives law clerks the opportunity to work with numerous judges and to gain a broader understanding of the work of the Probate and Family Court. Duties: Attending hearings, portions of trials, and other courtroom proceedings, as needed Discussing legal issues with judges Performing careful and accurate legal research and analysis, using both online and book resources Clearly and concisely conveying results of research and analysis to judges, orally and in writing Preparing well-written and error-free legal research memoranda, and drafting findings of fact, conclusions of law, rationales, judgements and memoranda of decision Completing assignments in a timely manner and within deadlines established by judges Performing additional legal research and analysis and further review and revision of written work products as appropriate Rotating among various Probate and Family Court locations every four to six months, as assigned by the Administrative Office of the Probate and Family Court Accurately and timely submitting all required administrative forms, such as work logs and attendance forms, among others Maintaining law clerk offices and work areas, including updating pocket parts of books as necessary Performing related tasks as required Minimum Requirements: These are the minimum requirements necessary to apply for a position of Law Clerk: Juris Doctor degree from an accredited law school or eligibility to sit for the Massachusetts bar exam, as of the start of the clerkship Excellent legal writing and communication skills Excellent legal research and analytical skills, using both online and book resources High professional and ethical standards Access to a reliable car and the willingness and ability to travel to courthouses as assigned Experience and knowledge in the use of personal computers, including word processing programs such as WordPerfect and Microsoft Word and legal research services such as Lexis and Westlaw Demonstrated ability to follow written and oral instructions Demonstrated ability to manage, prioritize, and complete simultaneous assignments from various judges Demonstrated ability to work well independently while maintaining productivity and demonstrating good judgment Demonstrated ability to meet deadlines and otherwise complete assignments in a timely manner Demonstrated ability to work well with others in a professional setting, including judges, managers, court staff, and other law clerks Genuine commitment to serving the full term of the clerkship Additional preferred qualifications include: Membership in the Massachusetts Bar and intent to practice law in Massachusetts Substantial legal research and writing experience, including prior experience as a judicial intern for a Probate and Family Court judge Courses in probate and/or family law, research assistant positions, prior work experience in the areas of probate and family law and clinical placements Familiarity with legal research resources beyond Westlaw and Lexis Demonstrated commitment to government or public service The Probate and Family Court invites well-rounded and distinguished recent law school graduates and practicing attorneys to apply for the clerkship positions. Solid academic credentials are important, however, there are no rigid requirements regarding class rank or standing. All law clerks must reside in Massachusetts for the duration of the law clerk term. Writing Sample Instructions: Please draft a response to the fact pattern listed below in the format of a memorandum of law.The writing sample must be typed, double-spaced, and cannot exceed six pages. Apply Massachusetts statutory and case law to each fact pattern and follow the Blue Book system of citation.The two copies of the writing sample and the transcript must be mailed together and postmarked by June 13th, 2022. Writing samples and transcripts that are faxed, emailed, or late will not be considered. For 2022 - 2023 Application Q1 Carrie Parker and Miranda Hobbes met while attending business school in early 2008. They dated intermittently, but cohabitated starting in January 2010. Upon graduation in 2010, Carrie received a job offer in Stockholm, Sweden. She asked Miranda to come with her and promised to take care of her. Carrie and Miranda moved to Stockholm in October 2010 and rented an apartment together in Södermalm, a trendy Stockholm neighborhood. Miranda accompanied Carrie to her business dinners, hosted dinner parties for Carrie’s bosses, and acted as tour guide on numerous occasions. Carrie proudly introduced Miranda as her “wife” to personal and professional contacts. During this time, Miranda acted as a homemaker and depended on Carrie financially while Carrie happily ensured that Miranda had everything she needed. Carrie listed Miranda as her “domestic partner” on Carrie’s employer-provided health insurance. In early January 2019, Miranda proposed to Carrie, who said “yes.” Miranda, who was now fluent in Swedish, missed her family in Western Massachusetts. The two agreed to return to the United States, but could not agree where to settle so they remained in Stockholm until shortly before their wedding. They married in Lee, Massachusetts on March 23, 2019 and spent the year following their marriage “resort-hopping” across the country. Carrie worked remotely for the same Swedish company and Miranda worked for herself as a Swedish travel expert. In March 2020, the two moved to Boston, excited to share the news that Carrie was expecting a baby boy in July. Carrie stayed in Boston, while Miranda traveled for work. On July 28, 2020, Aidan Hobbes was born. Carrie did not return to work after Aidan’s birth. In November 2020, while on vacation in Stockbridge, Massachusetts, Miranda and Carrie had an argument. Later that night, Miranda confessed that she had been unfaithful to Carrie. The next day, Carrie returned to Boston and filed a complaint for divorce in the Probate and Family Court alleging an irretrievable breakdown of the marriage in November 2020. She also filed a name change petition seeking to hyphenate Aidan’s surname to include her own. The name change petition was consolidated with the divorce complaint, which came before the court for trial on February 11, 2021. Carrie argued the parties maintained an economic marital partnership from January 2010 to March 2019. She further argued that Miranda has not shown that it would be against Aidan’s best interests to hyphenate his surname. Carrie submitted proposed findings for the name change petition. At the end of trial, Miranda filed a motion to dismiss Carrie’s divorce complaint for lack of subject matter jurisdiction. The judge took the matters under advisement. The judge has come to you seeking advice: How should the judge rule on Miranda’s motion to dismiss? Does the Probate and Family Court have subject matter jurisdiction under any circumstance? Did the parties enter into a pre-marital economic marital partnership? If so, for how long? How does a pre-marital economic marital partnership impact the duration of general term alimony? How should the judge rule on Carrie’s name change petition? Has Miranda met her burden of proof? Can the judge adopt essentially verbatim Carrie’s proposed findings? Closing Date/Time: 2022-08-22
May 24, 2022
Full Time
Title: Law Clerk Pay Grade: Grade 16 Starting Pay:$68,160.35 as of July 3rd Departmental Mission Statement: To deliver timely justice to the public by providing equal access to a fair, equitable and efficient forum to resolve family and probate legal matters and to assist and protect all individuals, families and children in an impartial and respectful manner. Organizational Profile: http://mass.gov/courts/court-info/trial-court/pfc/ Notes: This clerkship term is from September 1, 2022 - August 31, 2023. This is a posting to serve as a Probate & Family Court Law Clerk in either Eastern or Western Massachusetts. Eastern Massachusetts may be assigned to Barnstable, Bristol, Essex, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester. Western Massachusetts may be assigned to Berkshire, Hampden, Hampshire, and Franklin. All applicants must upload a resume with the online application. The resume must be in PDF format and its filename must start with the applicant’s last name. Applicants must indicate whether they would like to be considered for a law clerk position in either eastern Massachusetts or western Massachusetts. In addition to the submission of their resume and application online at the Trial Court website, applicants are required to submit, by mail, a current transcript (official or unofficial) and two copies of a writing sample in response to the fact pattern as listed in this posting. The two copies of the writing sample and the transcript must be mailed together and postmarked by June 13th, 2022. The mailing address for the Administrative Office of the Probate and Family Court is: Administrative Office of the Probate and Family Court Three Center Plaza Suite 210 Boston, MA 02108 ATTN: Law Clerk Program Transcripts and writing samples that are faxed, emailed, or late will not be considered. Letters of recommendation are not requested or required. Applicants selected for interviews may be asked to submit additional materials, including a statement of interest, an official law school transcript, or an additional writing sample. Position Summary: The law clerk position is responsible for performing legal research and writing assignments to assist the judges of the Probate and Family Court. The term runs until August 31, 2023. There may be the opportunity to apply for an additional one-year clerkship term. Law clerks work directly with the judges, and under the supervision of the Manager of Legal Research Services, the Managing Attorney, and the Chief Justice. A reliable car and the willingness to travel to courthouses throughout the Commonwealth are requirements of the position. A judicial clerkship in the Massachusetts Probate and Family Court offers a unique, exciting and rewarding environment in which to begin a legal career. The Probate and Family Court hears cases on subjects relating to all aspects of a person’s life, from birth to death. Law clerks in the Probate and Family Court are exposed to a wide variety of family, probate and equity issues; including adoption, paternity, custody, divorce, guardianships, legal bioethics, petitions to partition real estate, trust reformations and will contests. The law in these areas is constantly evolving and cases of first impressionoften confront the court, making a clerkship experience in the Probate and Family Court interesting and challenging.Cutting edge issues such as the changing definition of family are not uncommon. Law clerks apply to serve in either eastern or western Massachusetts. The majority of opportunities to serve are in eastern Massachusetts. All law clerks are assigned to rotations by the Manager of Legal Research Services, with the final approval of the Chief Justice. Law clerks based in eastern Massachusetts may be assigned to any of the Probate and Family Court divisions within or east of Worcester County. These are Barnstable, Bristol, Essex, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester. Law clerks based in western Massachusetts may be assigned to any of the Probate and Family Court divisions west of Worcester County. These are Berkshire, Hampden, Hampshire, and Franklin. The rotation system gives law clerks the opportunity to work with numerous judges and to gain a broader understanding of the work of the Probate and Family Court. Duties: Attending hearings, portions of trials, and other courtroom proceedings, as needed Discussing legal issues with judges Performing careful and accurate legal research and analysis, using both online and book resources Clearly and concisely conveying results of research and analysis to judges, orally and in writing Preparing well-written and error-free legal research memoranda, and drafting findings of fact, conclusions of law, rationales, judgements and memoranda of decision Completing assignments in a timely manner and within deadlines established by judges Performing additional legal research and analysis and further review and revision of written work products as appropriate Rotating among various Probate and Family Court locations every four to six months, as assigned by the Administrative Office of the Probate and Family Court Accurately and timely submitting all required administrative forms, such as work logs and attendance forms, among others Maintaining law clerk offices and work areas, including updating pocket parts of books as necessary Performing related tasks as required Minimum Requirements: These are the minimum requirements necessary to apply for a position of Law Clerk: Juris Doctor degree from an accredited law school or eligibility to sit for the Massachusetts bar exam, as of the start of the clerkship Excellent legal writing and communication skills Excellent legal research and analytical skills, using both online and book resources High professional and ethical standards Access to a reliable car and the willingness and ability to travel to courthouses as assigned Experience and knowledge in the use of personal computers, including word processing programs such as WordPerfect and Microsoft Word and legal research services such as Lexis and Westlaw Demonstrated ability to follow written and oral instructions Demonstrated ability to manage, prioritize, and complete simultaneous assignments from various judges Demonstrated ability to work well independently while maintaining productivity and demonstrating good judgment Demonstrated ability to meet deadlines and otherwise complete assignments in a timely manner Demonstrated ability to work well with others in a professional setting, including judges, managers, court staff, and other law clerks Genuine commitment to serving the full term of the clerkship Additional preferred qualifications include: Membership in the Massachusetts Bar and intent to practice law in Massachusetts Substantial legal research and writing experience, including prior experience as a judicial intern for a Probate and Family Court judge Courses in probate and/or family law, research assistant positions, prior work experience in the areas of probate and family law and clinical placements Familiarity with legal research resources beyond Westlaw and Lexis Demonstrated commitment to government or public service The Probate and Family Court invites well-rounded and distinguished recent law school graduates and practicing attorneys to apply for the clerkship positions. Solid academic credentials are important, however, there are no rigid requirements regarding class rank or standing. All law clerks must reside in Massachusetts for the duration of the law clerk term. Writing Sample Instructions: Please draft a response to the fact pattern listed below in the format of a memorandum of law.The writing sample must be typed, double-spaced, and cannot exceed six pages. Apply Massachusetts statutory and case law to each fact pattern and follow the Blue Book system of citation.The two copies of the writing sample and the transcript must be mailed together and postmarked by June 13th, 2022. Writing samples and transcripts that are faxed, emailed, or late will not be considered. For 2022 - 2023 Application Q1 Carrie Parker and Miranda Hobbes met while attending business school in early 2008. They dated intermittently, but cohabitated starting in January 2010. Upon graduation in 2010, Carrie received a job offer in Stockholm, Sweden. She asked Miranda to come with her and promised to take care of her. Carrie and Miranda moved to Stockholm in October 2010 and rented an apartment together in Södermalm, a trendy Stockholm neighborhood. Miranda accompanied Carrie to her business dinners, hosted dinner parties for Carrie’s bosses, and acted as tour guide on numerous occasions. Carrie proudly introduced Miranda as her “wife” to personal and professional contacts. During this time, Miranda acted as a homemaker and depended on Carrie financially while Carrie happily ensured that Miranda had everything she needed. Carrie listed Miranda as her “domestic partner” on Carrie’s employer-provided health insurance. In early January 2019, Miranda proposed to Carrie, who said “yes.” Miranda, who was now fluent in Swedish, missed her family in Western Massachusetts. The two agreed to return to the United States, but could not agree where to settle so they remained in Stockholm until shortly before their wedding. They married in Lee, Massachusetts on March 23, 2019 and spent the year following their marriage “resort-hopping” across the country. Carrie worked remotely for the same Swedish company and Miranda worked for herself as a Swedish travel expert. In March 2020, the two moved to Boston, excited to share the news that Carrie was expecting a baby boy in July. Carrie stayed in Boston, while Miranda traveled for work. On July 28, 2020, Aidan Hobbes was born. Carrie did not return to work after Aidan’s birth. In November 2020, while on vacation in Stockbridge, Massachusetts, Miranda and Carrie had an argument. Later that night, Miranda confessed that she had been unfaithful to Carrie. The next day, Carrie returned to Boston and filed a complaint for divorce in the Probate and Family Court alleging an irretrievable breakdown of the marriage in November 2020. She also filed a name change petition seeking to hyphenate Aidan’s surname to include her own. The name change petition was consolidated with the divorce complaint, which came before the court for trial on February 11, 2021. Carrie argued the parties maintained an economic marital partnership from January 2010 to March 2019. She further argued that Miranda has not shown that it would be against Aidan’s best interests to hyphenate his surname. Carrie submitted proposed findings for the name change petition. At the end of trial, Miranda filed a motion to dismiss Carrie’s divorce complaint for lack of subject matter jurisdiction. The judge took the matters under advisement. The judge has come to you seeking advice: How should the judge rule on Miranda’s motion to dismiss? Does the Probate and Family Court have subject matter jurisdiction under any circumstance? Did the parties enter into a pre-marital economic marital partnership? If so, for how long? How does a pre-marital economic marital partnership impact the duration of general term alimony? How should the judge rule on Carrie’s name change petition? Has Miranda met her burden of proof? Can the judge adopt essentially verbatim Carrie’s proposed findings? Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Clinton, Massachusetts, United States
Title: Victim Services Coordinator - Electronic Monitoring Operations Center Pay Grade: Grade 14 Starting Pay:$57,483.96 Departmental Mission Statement: Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. PROBATION SERVICES ORGANIZATIONAL PROFILE: Notes: This position is located in Clinton MA at the Massachusetts Probation Training Operations Center. There is also the possibility of a hybrid/remote schedule at the discretion of the Department Head. Position Summary: The Victim Services Coordinator will work within the Massachusetts Probation Service. The Victim Services Coordinator is responsible for providing advocacy, support, notification, crisis intervention, safety planning, court accompaniment and resource referral to victims of crime in the performance of their duties. The Victim Services Coordinator will provide court accompaniment to victims of probationers who are required to appear in court. The Coordinator will create inter-agency linkages to address victims' ancillary needs in the areas of housing, safety, counseling, legal assistance, interpreter services, and government benefits as needed. The Victim Services Coordinator will enhance the delivery of victim services within the Massachusetts Probation Service. Supervision Received: The Victim Services Coordinator reports to and receives general direction from the Assistant Statewide Manager for Victim Services. Duties: Responsible for: • Conduct intake and complete victim needs assessment; • Provide court accompaniment to victim and witnesses during Violation of Probation Proceedings, Detention Hearings and restitution modification hearings; • Provide notification, advocacy, crisis intervention, safety planning, resource referral and court accompaniment to court involved victims of crime; • Provide detailed information about the court process and court procedures; • Certify victims of crime to receive notification of release from an institution and/or access to CORI; • Work with allied professionals including but not limited to the Massachusetts Office for Victim Assistance, Department of Correction, Houses of Correction, Department of Criminal Justice Information Services, Department of Youth Services, Sex Offender Registry Board, Parole Board, Office of the Attorney General, District Attorney's Offices and community based agencies across the state to address various victim related needs; • Attends relevant trainings and programs for the probation department, and other state/community agencies as needed; • Compile, collect data as requested by funding agencies; • Maintain victim records in accordance with agency policy; • Participate in regular group and individual supervision; • Performs other related duties as required. Job Competencies: Ethics and Values: Communicates and demonstrates the ethics and values of the Massachusetts Trial Court. Mission: Understands, upholds, and communicates the Trial Court and Probation Service missions. Applied Knowledge: Uses knowledge of victim services, applicable statutes, and best practices to assist with the effective delivery of valuable services. Problem Solving: Assesses Victim Services operations or procedural issues and recommends and facilitates appropriate solutions. Explores new best practices and protocols to maintain and improve outcomes. Customer Service: Conducts oneself in a courteous and professional manner towards victims, court employees, and the public. Responsive to the needs of victims involved with probationers under supervision; Collaboration: Works with others cooperatively, accepts feedback, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared goals. Performance Measurement: Understands the value and importance of performance measures as a basis for both individual and departmental assessments. Commitment to Diversity: Promotes an environment of cross cultural awareness and diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, linguistic and cultural backgrounds. Continuous Learning: Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Victim Services Coordinator: • Bachelor's in criminal justice, human services or related field from an accredited college or university; • Minimum of two (2) years of full time experience in providing assistance to victims of crime within a District Attorney's Office and/or state criminal justice agency; • Strong working knowledge of the Massachusetts Criminal Justice System and the rights and services available under the Massachusetts Victim Bill of Rights, M.G.L. 258B; • Ability to assess victim issues and identify appropriate resources and services; • Strong organizational and communication skills, including experience with sensitive matters; • Ability to work collaboratively with Trial Court Personnel, other state and federal agencies, community organizations and the general public to maintain effective working relationships; • Ability to initiate and carry out projects with a high degree of independence and sensitivity; • Ability to organize work, determine priorities, establish clear work expectations and standards, and communicate effectively orally and in writing; • Ability to analyze problems and to develop effective solutions to problems; • Working knowledge of and ability to use personal computers, including proficiency in Microsoft Office, Excel and other related programs; • Ability to work well under pressure and within limited time frames; and • Ability to travel within the Commonwealth. Closing Date/Time: 2022-08-22
May 24, 2022
Full Time
Title: Victim Services Coordinator - Electronic Monitoring Operations Center Pay Grade: Grade 14 Starting Pay:$57,483.96 Departmental Mission Statement: Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. PROBATION SERVICES ORGANIZATIONAL PROFILE: Notes: This position is located in Clinton MA at the Massachusetts Probation Training Operations Center. There is also the possibility of a hybrid/remote schedule at the discretion of the Department Head. Position Summary: The Victim Services Coordinator will work within the Massachusetts Probation Service. The Victim Services Coordinator is responsible for providing advocacy, support, notification, crisis intervention, safety planning, court accompaniment and resource referral to victims of crime in the performance of their duties. The Victim Services Coordinator will provide court accompaniment to victims of probationers who are required to appear in court. The Coordinator will create inter-agency linkages to address victims' ancillary needs in the areas of housing, safety, counseling, legal assistance, interpreter services, and government benefits as needed. The Victim Services Coordinator will enhance the delivery of victim services within the Massachusetts Probation Service. Supervision Received: The Victim Services Coordinator reports to and receives general direction from the Assistant Statewide Manager for Victim Services. Duties: Responsible for: • Conduct intake and complete victim needs assessment; • Provide court accompaniment to victim and witnesses during Violation of Probation Proceedings, Detention Hearings and restitution modification hearings; • Provide notification, advocacy, crisis intervention, safety planning, resource referral and court accompaniment to court involved victims of crime; • Provide detailed information about the court process and court procedures; • Certify victims of crime to receive notification of release from an institution and/or access to CORI; • Work with allied professionals including but not limited to the Massachusetts Office for Victim Assistance, Department of Correction, Houses of Correction, Department of Criminal Justice Information Services, Department of Youth Services, Sex Offender Registry Board, Parole Board, Office of the Attorney General, District Attorney's Offices and community based agencies across the state to address various victim related needs; • Attends relevant trainings and programs for the probation department, and other state/community agencies as needed; • Compile, collect data as requested by funding agencies; • Maintain victim records in accordance with agency policy; • Participate in regular group and individual supervision; • Performs other related duties as required. Job Competencies: Ethics and Values: Communicates and demonstrates the ethics and values of the Massachusetts Trial Court. Mission: Understands, upholds, and communicates the Trial Court and Probation Service missions. Applied Knowledge: Uses knowledge of victim services, applicable statutes, and best practices to assist with the effective delivery of valuable services. Problem Solving: Assesses Victim Services operations or procedural issues and recommends and facilitates appropriate solutions. Explores new best practices and protocols to maintain and improve outcomes. Customer Service: Conducts oneself in a courteous and professional manner towards victims, court employees, and the public. Responsive to the needs of victims involved with probationers under supervision; Collaboration: Works with others cooperatively, accepts feedback, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared goals. Performance Measurement: Understands the value and importance of performance measures as a basis for both individual and departmental assessments. Commitment to Diversity: Promotes an environment of cross cultural awareness and diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, linguistic and cultural backgrounds. Continuous Learning: Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Victim Services Coordinator: • Bachelor's in criminal justice, human services or related field from an accredited college or university; • Minimum of two (2) years of full time experience in providing assistance to victims of crime within a District Attorney's Office and/or state criminal justice agency; • Strong working knowledge of the Massachusetts Criminal Justice System and the rights and services available under the Massachusetts Victim Bill of Rights, M.G.L. 258B; • Ability to assess victim issues and identify appropriate resources and services; • Strong organizational and communication skills, including experience with sensitive matters; • Ability to work collaboratively with Trial Court Personnel, other state and federal agencies, community organizations and the general public to maintain effective working relationships; • Ability to initiate and carry out projects with a high degree of independence and sensitivity; • Ability to organize work, determine priorities, establish clear work expectations and standards, and communicate effectively orally and in writing; • Ability to analyze problems and to develop effective solutions to problems; • Working knowledge of and ability to use personal computers, including proficiency in Microsoft Office, Excel and other related programs; • Ability to work well under pressure and within limited time frames; and • Ability to travel within the Commonwealth. Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Taunton, Massachusetts, United States
Title: Maintenance Tech-Taunton District Court Pay Grade: Grade 9 Starting Pay: $41,644.46/Yr. Departmental Mission Statement: The Facilities Management and Capital Planning Department is committed to maintaining a safe and dignified environment for court operations, and doing so in a manner which adopts best practices and inspires public confidence; and to provide access to justice, through the capital improvement of life safety, security and structural integrity of court facilities that are owned by the Commonwealth. Facilities Management & Capital Planning Department: Notes:This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position may be considered essential personnel in certain emergencies and may be required to work outside of regularly scheduled hours, including staying late or coming in early. This position will have travelling to the following courts: New Bedford Probate & Family Court, Taunton District Court, Fall River Justice Center, Fall River Durfee, Falmouth District Court, Plymouth District Court, Brockton District Court. Position Summary: • This series is responsible for assisting in a range of skilled trades duties for both licensed and unlicensed trades. • Duties focus on the application of complex materials and compounds consistent with general contracting work. • Other duties include providing assistance in repairing, installing, and testing various types of systems and equipment. • A classification above the entry level requires the performance of increasingly more responsible and complex work which requires advanced skill and experience. • Employees are appointed at the entry level and are eligible for reclassification to the higher grade within this series consistent with the requirements in the job description. • The position title reverts to the entry level of this series when there is a vacancy. SUPERVISION RECEIVED: Receives moderate supervision from the Facilities Supervisor in performing structured but not always routine work. • Moderate judgment is required. ORGANIZATIONAL LEVELS : Maintenance Technician I - This is the entry level position title within this series. • Employees at this level are expected to perform minor repairs and improvements in a variety of trades under the direction of a building or maintenance supervisor. • Maintenance Technician II - This is the second level position title within this series. • Employees at this level are expected begin to develop a trade of expertise utilized by the Court Facilities Bureau and have the ability to work independently in the performance of standard maintenance and repairs. Maintenance Technician I Duties : The following list of major duties represents a composite list of typical duties performed by individuals in this position. • Specific duties performed by an incumbent will vary depending upon the Division and the department within the Division: • Assists in servicing and replacing minor plumbing fixtures. • Performs minor electrical work not requiring a licensed electrician such as replacing light bulbs and fuses. • Assists in minor carpentry and repair work. • Maintain machinery, equipment, and tools by cleaning, lubricating, greasing, and oiling, to ensure optimum working order. • Applies paint, varnish, and stain to all types of surfaces in order to protect and beautify surfaces using appropriate tools and equipment; and performs related duties as required. • Maintenance Technician II Duties: Performs preventive maintenance and makes repairs to heating, ventilating, air conditioning equipment according to instructions such as replacing belts on motors, changing filters, bearings, etc. • Maintains and makes routine repairs to electrically powered equipment and appliances according to instruction from senior technicians and equipment service manual. • Apply carpentry techniques and using carpentry tools to construct, alter, repair, and/or install walls, stairs, floors, ceiling, windows, doors, roofs, gutters, and locks. • Perform structural repair, alterations, or improvement work such as preparing surfaces for plaster or cement work; studding, wiring, and plastering walls. • Install glass in doors and windows; All duties covered under Maintenance Technician I; and performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas. • Ethics and Values: Communicates and demonstrates the ethics and values of the Court Facilities Department and the Trial Court. • Mission: Understands, upholds, and communicates the Trial Court and Court Facilities Department missions. Applied Knowledge Understands standard facility management methods, codes, and operational best practices. • Problem Solving: Accurately assesses maintenance problems of a routine nature and initiates corrective action. • Continuous Learning: Demonstrates a commitment to continuously improve himself or herself through training and making use of new methods and equipment. • Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. • Customer Service: Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. • Collaboration: Works with others cooperatively, and demonstrates teamwork, contributing to a work environment that focuses on shared goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Maintenance Technician: • Maintenance Technician I Requirements: A high school diploma and at least one year of general building repair and maintenance; or an equivalent combination of education and experience. • Knowledge in a variety of trade areas common to the field of building maintenance • Knowledge of the use and operation of hand tools, power tools, and equipment • Ability to lift and carry heavy objects. • Ability to climb and work on scaffolds and ladders, Physical stamina, and endurance. • Additional Requirements for Maintenance Technician II: A minimum of two years' experience working at the entry level. • A demonstration of competence and expertise in an area of specialization consistent with licensed and unlicensed trades utilized by the Court Facilities Bureau • The acquisition of a trade or technical license where applicable is preferred. • Ability to give direction and instruction to senior staff. Closing Date/Time: 2022-08-22
May 21, 2022
Full Time
Title: Maintenance Tech-Taunton District Court Pay Grade: Grade 9 Starting Pay: $41,644.46/Yr. Departmental Mission Statement: The Facilities Management and Capital Planning Department is committed to maintaining a safe and dignified environment for court operations, and doing so in a manner which adopts best practices and inspires public confidence; and to provide access to justice, through the capital improvement of life safety, security and structural integrity of court facilities that are owned by the Commonwealth. Facilities Management & Capital Planning Department: Notes:This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position may be considered essential personnel in certain emergencies and may be required to work outside of regularly scheduled hours, including staying late or coming in early. This position will have travelling to the following courts: New Bedford Probate & Family Court, Taunton District Court, Fall River Justice Center, Fall River Durfee, Falmouth District Court, Plymouth District Court, Brockton District Court. Position Summary: • This series is responsible for assisting in a range of skilled trades duties for both licensed and unlicensed trades. • Duties focus on the application of complex materials and compounds consistent with general contracting work. • Other duties include providing assistance in repairing, installing, and testing various types of systems and equipment. • A classification above the entry level requires the performance of increasingly more responsible and complex work which requires advanced skill and experience. • Employees are appointed at the entry level and are eligible for reclassification to the higher grade within this series consistent with the requirements in the job description. • The position title reverts to the entry level of this series when there is a vacancy. SUPERVISION RECEIVED: Receives moderate supervision from the Facilities Supervisor in performing structured but not always routine work. • Moderate judgment is required. ORGANIZATIONAL LEVELS : Maintenance Technician I - This is the entry level position title within this series. • Employees at this level are expected to perform minor repairs and improvements in a variety of trades under the direction of a building or maintenance supervisor. • Maintenance Technician II - This is the second level position title within this series. • Employees at this level are expected begin to develop a trade of expertise utilized by the Court Facilities Bureau and have the ability to work independently in the performance of standard maintenance and repairs. Maintenance Technician I Duties : The following list of major duties represents a composite list of typical duties performed by individuals in this position. • Specific duties performed by an incumbent will vary depending upon the Division and the department within the Division: • Assists in servicing and replacing minor plumbing fixtures. • Performs minor electrical work not requiring a licensed electrician such as replacing light bulbs and fuses. • Assists in minor carpentry and repair work. • Maintain machinery, equipment, and tools by cleaning, lubricating, greasing, and oiling, to ensure optimum working order. • Applies paint, varnish, and stain to all types of surfaces in order to protect and beautify surfaces using appropriate tools and equipment; and performs related duties as required. • Maintenance Technician II Duties: Performs preventive maintenance and makes repairs to heating, ventilating, air conditioning equipment according to instructions such as replacing belts on motors, changing filters, bearings, etc. • Maintains and makes routine repairs to electrically powered equipment and appliances according to instruction from senior technicians and equipment service manual. • Apply carpentry techniques and using carpentry tools to construct, alter, repair, and/or install walls, stairs, floors, ceiling, windows, doors, roofs, gutters, and locks. • Perform structural repair, alterations, or improvement work such as preparing surfaces for plaster or cement work; studding, wiring, and plastering walls. • Install glass in doors and windows; All duties covered under Maintenance Technician I; and performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas. • Ethics and Values: Communicates and demonstrates the ethics and values of the Court Facilities Department and the Trial Court. • Mission: Understands, upholds, and communicates the Trial Court and Court Facilities Department missions. Applied Knowledge Understands standard facility management methods, codes, and operational best practices. • Problem Solving: Accurately assesses maintenance problems of a routine nature and initiates corrective action. • Continuous Learning: Demonstrates a commitment to continuously improve himself or herself through training and making use of new methods and equipment. • Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. • Customer Service: Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. • Collaboration: Works with others cooperatively, and demonstrates teamwork, contributing to a work environment that focuses on shared goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Maintenance Technician: • Maintenance Technician I Requirements: A high school diploma and at least one year of general building repair and maintenance; or an equivalent combination of education and experience. • Knowledge in a variety of trade areas common to the field of building maintenance • Knowledge of the use and operation of hand tools, power tools, and equipment • Ability to lift and carry heavy objects. • Ability to climb and work on scaffolds and ladders, Physical stamina, and endurance. • Additional Requirements for Maintenance Technician II: A minimum of two years' experience working at the entry level. • A demonstration of competence and expertise in an area of specialization consistent with licensed and unlicensed trades utilized by the Court Facilities Bureau • The acquisition of a trade or technical license where applicable is preferred. • Ability to give direction and instruction to senior staff. Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Court Transcript Coordinator Pay Grade: Grade 15 Starting Pay: $ 61,850.21, (step 1 - step 8 Max $81,529.73) Departmental Mission Statement: The Massachusetts Trial Court Language Access and Court Records Department is responsible for overseeing court programs and services related to spoken language access to interpreters and translators for the limited English proficient (LEP), low literacy court users, and American Sign Language (ASL) or Communication Access Real-Time Translation (CART) for the Deaf and Hard of Hearing (DHH) individuals with court matters. The office also provides access to administrative records and trial transcripts of digitally recorded court proceedings for the bench, the bar, the public, and pro se, self-represented litigants (SRL). https://www.mass.gov/orgs/language-access-court-records-department Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: Working within the Office of Transcription Services (OTS) of the Trial Court, the Court Transcript Coordinator is responsible for oversight of approved court transcribers processing transcript orders of court proceedings from digital audio recording systems, and monitoring the quality and timeliness of transcripts to ensure a true and accurate record is produced. The Court Transcript Coordinator is responsible for the general production of all transcripts by approved court transcribers and its compliance with the Trial Court Uniform Transcript Format, and the distribution of these completed transcripts to the requesting parties. The Transcript Coordinator will work in compliance with the Transcript Protocols established by the Trial Court in processing orders submitted by court users and utilize the technological resources offered by the digital audio recording vendor. The position title above the entry-level performs higher-level supervisory duties and requires greater knowledge of policies and procedures, and greater independent judgment. Employees are hired at the entry-level position title and are eligible for reclassification to the higher-level position title within this series consistent with the specifications for the higher-level position title. The position title reverts to the entry-level when there is a vacancy. ORGANIZATIONAL LEVELS: Court Transcript Coordinator I - This is the entry-level position title within this series. Employees at this level are expected to perform the various Court Transcription Coordinator I duties as described below and to train for the next higher level. Court Transcript Coordinator II - This is the second-level position title within this series. Employees at this level are expected to perform the higher Court Transcription Coordinator II duties as described below, which require more knowledge of Trial Court policies and procedures and to exercise more independent judgment. Supervision Received: Receives minimal supervision from the Senior Manager for Support Services or her/his designee in performing duties in accordance with established procedures. MajorDuties: Court Transcript Coordinator I Duties: Assigns transcript orders to approved court transcribers on the Trial Court's List, and monitors the entire production process of the completed transcript. Creates and maintains an automated, detailed, log of all transcript orders received by the Office of Transcription Services (OTS) from requesting parties, and maintains monthly statistics, ensuring that all required data that is noted and logged. Reviews all transcripts from approved court transcribers to ensure formatting style is in compliance with the guidelines outlined in the Trial Court Uniform Transcript Format. Maintains transcript order forms and completed transcripts in a filing system and creates an inventory of all supplies, forms and other items used in transcript orders. Reviews and verifies accuracy of invoices and prepares payment vouchers and other fiscal documents required to pay vendors for goods and services. Monitors payment and encumbrance transactions on the Massachusetts Management and Accounting Reporting System (MMARS). Tracks fiscal transactions and responds to inquiries on the status of accounts. Analyzes and maintains statistical data on transcription orders and prepares reports, memoranda, and other court related documents. Provides direct support to approved court transcribers. Provides administrative support as required, including answering incoming phone calls, transferring calls to appropriate personnel, taking messages, copying, filing, distributing mail, etc. Performs related duties as required. Court Transcript Coordinator II Duties: Oversees approved court transcribers and support staff. Establishes appropriate quality control procedures for transcripts, and assigns quality control tasks to the appropriate support staff. Identifies operational problems and makes recommendations to correct or solve those problems, which may include recommending changes to existing policies, procedures and forms, or developing new ones. Performs fiscal planning, including providing financial projections and participating in the decision-making on how resources will be expended. Serves as a liaison with all Departmental Court Administrative Offices, to address their transcription needs and determines the prioritization of respective transcript orders. Performs all duties of the lower level as required. Performs related duties as required. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Court Transcript Coordinator I: A Bachelor’s degree from an accredited educational institution recognized by the U.S. Department of Education or the Council for Higher Education Accreditation is required. A major in public administration, business, or criminal justice is preferred; and (3) Three years of work experience in accounting or administration; Equivalent combinations of education and experience will also be considered to meet the minimum requirements. Knowledge of basic English grammar, spelling, and punctuation. Knowledge of and proficiency in the use of personal computers and related software including Microsoft Windows and WordPerfect for Windows. Ability to use spreadsheets, including Microsoft Office, Excel, or Access preferred. Knowledge of the Trial Court, court process and legal terminology, and the needs of transcription services in the different courts. Ability to perform administrative duties related to a statewide, Court Transcription Service. Ability to understand the complexities and requirements of digital recording/transcript orders that are processed in order to more effectively utilizing court recording monitor and approved court transcriber resources. Ability to organize and clearly present written material, as demonstrated by the preparation of court forms, transcription records, statistical reports, etc. Strong interpersonal skills and the ability to work professionally with persons at all levels, including judges, court officials, court employees, and the general public to maintain effective working relationships. Ability to communicate clearly and effectively in oral and written form. Ability to work independently and follow oral and written instructions. Ability to handle multiple assignments with minimal supervision. Ability to travel to courts throughout the Commonwealth. Requirements to reclassify to the position of Court Transcript Coordinator II: A minimum of three years of experience as a Court Transcript Coordinator I. Considerable knowledge of the Trial Court and the policies and procedures related to digital recording/transcription orders. Demonstrated ability to carefully review transcriptions for errors and formatting style. Demonstrated ability to identify problems and to recommend feasible solutions. Demonstrated ability to perform duties with minimal supervision and to exercise independent judgment. Closing Date/Time: 2022-08-22
May 21, 2022
Full Time
Title: Court Transcript Coordinator Pay Grade: Grade 15 Starting Pay: $ 61,850.21, (step 1 - step 8 Max $81,529.73) Departmental Mission Statement: The Massachusetts Trial Court Language Access and Court Records Department is responsible for overseeing court programs and services related to spoken language access to interpreters and translators for the limited English proficient (LEP), low literacy court users, and American Sign Language (ASL) or Communication Access Real-Time Translation (CART) for the Deaf and Hard of Hearing (DHH) individuals with court matters. The office also provides access to administrative records and trial transcripts of digitally recorded court proceedings for the bench, the bar, the public, and pro se, self-represented litigants (SRL). https://www.mass.gov/orgs/language-access-court-records-department Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: Working within the Office of Transcription Services (OTS) of the Trial Court, the Court Transcript Coordinator is responsible for oversight of approved court transcribers processing transcript orders of court proceedings from digital audio recording systems, and monitoring the quality and timeliness of transcripts to ensure a true and accurate record is produced. The Court Transcript Coordinator is responsible for the general production of all transcripts by approved court transcribers and its compliance with the Trial Court Uniform Transcript Format, and the distribution of these completed transcripts to the requesting parties. The Transcript Coordinator will work in compliance with the Transcript Protocols established by the Trial Court in processing orders submitted by court users and utilize the technological resources offered by the digital audio recording vendor. The position title above the entry-level performs higher-level supervisory duties and requires greater knowledge of policies and procedures, and greater independent judgment. Employees are hired at the entry-level position title and are eligible for reclassification to the higher-level position title within this series consistent with the specifications for the higher-level position title. The position title reverts to the entry-level when there is a vacancy. ORGANIZATIONAL LEVELS: Court Transcript Coordinator I - This is the entry-level position title within this series. Employees at this level are expected to perform the various Court Transcription Coordinator I duties as described below and to train for the next higher level. Court Transcript Coordinator II - This is the second-level position title within this series. Employees at this level are expected to perform the higher Court Transcription Coordinator II duties as described below, which require more knowledge of Trial Court policies and procedures and to exercise more independent judgment. Supervision Received: Receives minimal supervision from the Senior Manager for Support Services or her/his designee in performing duties in accordance with established procedures. MajorDuties: Court Transcript Coordinator I Duties: Assigns transcript orders to approved court transcribers on the Trial Court's List, and monitors the entire production process of the completed transcript. Creates and maintains an automated, detailed, log of all transcript orders received by the Office of Transcription Services (OTS) from requesting parties, and maintains monthly statistics, ensuring that all required data that is noted and logged. Reviews all transcripts from approved court transcribers to ensure formatting style is in compliance with the guidelines outlined in the Trial Court Uniform Transcript Format. Maintains transcript order forms and completed transcripts in a filing system and creates an inventory of all supplies, forms and other items used in transcript orders. Reviews and verifies accuracy of invoices and prepares payment vouchers and other fiscal documents required to pay vendors for goods and services. Monitors payment and encumbrance transactions on the Massachusetts Management and Accounting Reporting System (MMARS). Tracks fiscal transactions and responds to inquiries on the status of accounts. Analyzes and maintains statistical data on transcription orders and prepares reports, memoranda, and other court related documents. Provides direct support to approved court transcribers. Provides administrative support as required, including answering incoming phone calls, transferring calls to appropriate personnel, taking messages, copying, filing, distributing mail, etc. Performs related duties as required. Court Transcript Coordinator II Duties: Oversees approved court transcribers and support staff. Establishes appropriate quality control procedures for transcripts, and assigns quality control tasks to the appropriate support staff. Identifies operational problems and makes recommendations to correct or solve those problems, which may include recommending changes to existing policies, procedures and forms, or developing new ones. Performs fiscal planning, including providing financial projections and participating in the decision-making on how resources will be expended. Serves as a liaison with all Departmental Court Administrative Offices, to address their transcription needs and determines the prioritization of respective transcript orders. Performs all duties of the lower level as required. Performs related duties as required. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Court Transcript Coordinator I: A Bachelor’s degree from an accredited educational institution recognized by the U.S. Department of Education or the Council for Higher Education Accreditation is required. A major in public administration, business, or criminal justice is preferred; and (3) Three years of work experience in accounting or administration; Equivalent combinations of education and experience will also be considered to meet the minimum requirements. Knowledge of basic English grammar, spelling, and punctuation. Knowledge of and proficiency in the use of personal computers and related software including Microsoft Windows and WordPerfect for Windows. Ability to use spreadsheets, including Microsoft Office, Excel, or Access preferred. Knowledge of the Trial Court, court process and legal terminology, and the needs of transcription services in the different courts. Ability to perform administrative duties related to a statewide, Court Transcription Service. Ability to understand the complexities and requirements of digital recording/transcript orders that are processed in order to more effectively utilizing court recording monitor and approved court transcriber resources. Ability to organize and clearly present written material, as demonstrated by the preparation of court forms, transcription records, statistical reports, etc. Strong interpersonal skills and the ability to work professionally with persons at all levels, including judges, court officials, court employees, and the general public to maintain effective working relationships. Ability to communicate clearly and effectively in oral and written form. Ability to work independently and follow oral and written instructions. Ability to handle multiple assignments with minimal supervision. Ability to travel to courts throughout the Commonwealth. Requirements to reclassify to the position of Court Transcript Coordinator II: A minimum of three years of experience as a Court Transcript Coordinator I. Considerable knowledge of the Trial Court and the policies and procedures related to digital recording/transcription orders. Demonstrated ability to carefully review transcriptions for errors and formatting style. Demonstrated ability to identify problems and to recommend feasible solutions. Demonstrated ability to perform duties with minimal supervision and to exercise independent judgment. Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Framingham, Massachusetts, United States
Title: Case Specialist Series Pay Grade: Grade 7 Starting Pay:37,278.22 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible and respectful to all. The District Court shall conduct its business with integrity, competence and a commitment to excellence in order to promote public trust and confidence in the judicial system. District Court Organizational Profile https://www.mass.gov/orgs/district-court Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Preferred Qualifications: Bi-lingual in Portuguese and/or Spanish Closing Date/Time: 2022-08-22
May 21, 2022
Full Time
Title: Case Specialist Series Pay Grade: Grade 7 Starting Pay:37,278.22 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible and respectful to all. The District Court shall conduct its business with integrity, competence and a commitment to excellence in order to promote public trust and confidence in the judicial system. District Court Organizational Profile https://www.mass.gov/orgs/district-court Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Preferred Qualifications: Bi-lingual in Portuguese and/or Spanish Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Haverhill, Massachusetts, United States
Title: Assistant Clerk Magistrate Pay Grade: Statutory Starting Pay:$119,414.79 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible and respectful to all. The District Court shall conduct its business with integrity, competence and a commitment to excellence in order to promote public trust and confidence in the judicial system. Organizational Profile: https://www.mass.gov/orgs/district-court Position Summary: The employees in this position assist the Clerk-Magistrate in performing magisterial and administrative duties as set forth in state statutes and court rules. • Magisterial responsibilities include determining probable cause for the issuance of criminal complaints and search warrants, in court and out of court bail determinations, determinations of preliminary probation violation hearings, adjudicating small claims motions and trials and presiding over both civil and criminal motor vehicle hearings. • Assistant clerk-magistrates also may decide certain non-dispositive motions in civil and criminal cases, enter defaults and default judgments and other civil process. • Administrative responsibilities include the preparation and maintenance of all court papers and records and performance of administrative tasks to ensure that cases move rapidly and smoothly to a determination by the court. • Work is performed under the direction of the Clerk-Magistrate or First Assistant Clerk-Magistrate. • Supervision is exercised over support personnel within the Clerk-Magistrate's Office. Duties: Any one position may not include all of the duties and responsibilities listed below nor do the listed examples include all tasks which may be found in these positions.) • Receives applications for criminal complaints and reviews them for probable cause. • Reviews applications for search warrants filed by police and others and determines whether such warrants may issue. • Conducts hearings and determines whether criminal complaints and/or arrest warrants may issue, determines appeals from civil motor vehicle citations, municipal by-law violations and environmental citations. • Conducts trials of small claims and makes judgments of the same. In the absence of a justice, arraigns defendants, determines questions of bail, and conducts preliminary probation violation hearings. • Calls the list of cases scheduled before a justice and makes the official record of the proceedings. • Reviews filings from attorneys and Pro Se litigants and informs them on court procedure. • Arranges for hearings and notifies counsel. • Certifies and transmits official copies of court records as required Issues process as required by the court or prescribed by statutes and rules of court. • Receives, examines and reviews all filings and has responsibility to ensure they comply with rules of court, and to establish their suitability for filing. • Maintains electronic and written indexes of cases entered. • Supervises the receipt, recording and disbursements of fees and money by the court. • Distributes and implements changes in court rules and office procedure. • Administers hearings inside and outside of court where no judge is present. • Performs related work as required. Job Competencies: Thorough knowledge of state statutes, case law and court rules which prescribe the powers and duties of the Clerk-Magistrate and ability to interpret and apply them to the administrative procedures of the office. • Thorough knowledge of court procedure, legal documents, laws and legal factors pertaining to the court. • Thorough knowledge of the organization, functions, jurisdiction and authority of the court. • Knowledge of and ability to use computer software such as MS Office, including word processing, spreadsheets, data bases, and PowerPoint. • Ability to maintain complex and accurate court records. • Ability to plan and supervise the work of others. • Good communication skills and the ability to maintain effective working relationships with court officials, attorneys, subordinate employees, government agencies and the general public. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Assistant Clerk. For Internal Trial Court Employee Applicants: A Bachelor's Degree from an accredited college or university; and knowledge, skills and abilities acquired through 6 or more years of relevant work experience, including supervisory and/or courtroom experience, within a Trial Court Division (Clerk's Office, Probation Office, Judge's Lobby) or an equivalent office. • OR A law degree and admission to the practice of law in Massachusetts or a graduate degree from an accredited college or university in a relevant field (such as criminal justice, public administration or business administration); and knowledge, skills and abilities acquired through 2 or more years of relevant work experience, including supervisory and/or courtroom experience, within a Trial Court Division (Clerk's Office, Probation Office, Judge's Lobby) or an equivalent office. • OR Internal candidates who are employed by the Trial Court as of July 1, 2012, may substitute knowledge, skills and abilities acquired through 10 or more years of relevant work experience, including supervisory and/or courtroom experience, within a Trial Court Division (Clerk's Office, Probation Office, Judge's Lobby) or an equivalent office for the education requirement as described above. For External Applicants: • A Bachelor's Degree from an accredited college or university in a relevant field (such as criminal justice, public administration or business administration); and knowledge, skills and abilities acquired through 6 or more years of relevant work experience. • OR A law degree and admission to the practice of law in Massachusetts or a graduate degree from an accredited college or university in a relevant field (such as criminal justice, public administration or business administration); and knowledge, skills and abilities acquired through 2 or more years of relevant work experience. Preferred Qualifications: Civil Experience Preferred Closing Date/Time: 2022-08-22
May 21, 2022
Full Time
Title: Assistant Clerk Magistrate Pay Grade: Statutory Starting Pay:$119,414.79 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible and respectful to all. The District Court shall conduct its business with integrity, competence and a commitment to excellence in order to promote public trust and confidence in the judicial system. Organizational Profile: https://www.mass.gov/orgs/district-court Position Summary: The employees in this position assist the Clerk-Magistrate in performing magisterial and administrative duties as set forth in state statutes and court rules. • Magisterial responsibilities include determining probable cause for the issuance of criminal complaints and search warrants, in court and out of court bail determinations, determinations of preliminary probation violation hearings, adjudicating small claims motions and trials and presiding over both civil and criminal motor vehicle hearings. • Assistant clerk-magistrates also may decide certain non-dispositive motions in civil and criminal cases, enter defaults and default judgments and other civil process. • Administrative responsibilities include the preparation and maintenance of all court papers and records and performance of administrative tasks to ensure that cases move rapidly and smoothly to a determination by the court. • Work is performed under the direction of the Clerk-Magistrate or First Assistant Clerk-Magistrate. • Supervision is exercised over support personnel within the Clerk-Magistrate's Office. Duties: Any one position may not include all of the duties and responsibilities listed below nor do the listed examples include all tasks which may be found in these positions.) • Receives applications for criminal complaints and reviews them for probable cause. • Reviews applications for search warrants filed by police and others and determines whether such warrants may issue. • Conducts hearings and determines whether criminal complaints and/or arrest warrants may issue, determines appeals from civil motor vehicle citations, municipal by-law violations and environmental citations. • Conducts trials of small claims and makes judgments of the same. In the absence of a justice, arraigns defendants, determines questions of bail, and conducts preliminary probation violation hearings. • Calls the list of cases scheduled before a justice and makes the official record of the proceedings. • Reviews filings from attorneys and Pro Se litigants and informs them on court procedure. • Arranges for hearings and notifies counsel. • Certifies and transmits official copies of court records as required Issues process as required by the court or prescribed by statutes and rules of court. • Receives, examines and reviews all filings and has responsibility to ensure they comply with rules of court, and to establish their suitability for filing. • Maintains electronic and written indexes of cases entered. • Supervises the receipt, recording and disbursements of fees and money by the court. • Distributes and implements changes in court rules and office procedure. • Administers hearings inside and outside of court where no judge is present. • Performs related work as required. Job Competencies: Thorough knowledge of state statutes, case law and court rules which prescribe the powers and duties of the Clerk-Magistrate and ability to interpret and apply them to the administrative procedures of the office. • Thorough knowledge of court procedure, legal documents, laws and legal factors pertaining to the court. • Thorough knowledge of the organization, functions, jurisdiction and authority of the court. • Knowledge of and ability to use computer software such as MS Office, including word processing, spreadsheets, data bases, and PowerPoint. • Ability to maintain complex and accurate court records. • Ability to plan and supervise the work of others. • Good communication skills and the ability to maintain effective working relationships with court officials, attorneys, subordinate employees, government agencies and the general public. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Assistant Clerk. For Internal Trial Court Employee Applicants: A Bachelor's Degree from an accredited college or university; and knowledge, skills and abilities acquired through 6 or more years of relevant work experience, including supervisory and/or courtroom experience, within a Trial Court Division (Clerk's Office, Probation Office, Judge's Lobby) or an equivalent office. • OR A law degree and admission to the practice of law in Massachusetts or a graduate degree from an accredited college or university in a relevant field (such as criminal justice, public administration or business administration); and knowledge, skills and abilities acquired through 2 or more years of relevant work experience, including supervisory and/or courtroom experience, within a Trial Court Division (Clerk's Office, Probation Office, Judge's Lobby) or an equivalent office. • OR Internal candidates who are employed by the Trial Court as of July 1, 2012, may substitute knowledge, skills and abilities acquired through 10 or more years of relevant work experience, including supervisory and/or courtroom experience, within a Trial Court Division (Clerk's Office, Probation Office, Judge's Lobby) or an equivalent office for the education requirement as described above. For External Applicants: • A Bachelor's Degree from an accredited college or university in a relevant field (such as criminal justice, public administration or business administration); and knowledge, skills and abilities acquired through 6 or more years of relevant work experience. • OR A law degree and admission to the practice of law in Massachusetts or a graduate degree from an accredited college or university in a relevant field (such as criminal justice, public administration or business administration); and knowledge, skills and abilities acquired through 2 or more years of relevant work experience. Preferred Qualifications: Civil Experience Preferred Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Case Specialist (Gr 7-10) -Central Division of BMC Pay Grade: Grade 7 Starting Pay: $ 37,278.22 Departmental Mission Statement: Given our unique responsibility to advance the fair administration of justice, the Boston Municipal Court Department is devoted to the rule of law through the conscientious and expeditious resolution of disputes, with a commitment to restoring the human spirit through correction, education, respect, and compassion. Boston Municipal Court Organizational Profile Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a backup to a higher-level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2022-08-22
May 20, 2022
Full Time
Title: Case Specialist (Gr 7-10) -Central Division of BMC Pay Grade: Grade 7 Starting Pay: $ 37,278.22 Departmental Mission Statement: Given our unique responsibility to advance the fair administration of justice, the Boston Municipal Court Department is devoted to the rule of law through the conscientious and expeditious resolution of disputes, with a commitment to restoring the human spirit through correction, education, respect, and compassion. Boston Municipal Court Organizational Profile Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a backup to a higher-level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Nantucket, Massachusetts, United States
Title: Probation Case Coordinator - Nantucket District Court Pay Grade: Grade 12 Starting Pay: $ 49,970.07 Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service Notes: • This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Nantucket District Court is located on the island of Nantucket. Residents on the island are highly encouraged to apply. Position Summary: This series is responsible for performing the full range of case processing duties and for coordinating those activities within a sub-unit or special function of a Probation Office. In addition, this series is responsible for providing service to the public and other individuals with business with the court consistent with policies on confidentiality. The position title above the entry level requires the performance of increasingly more responsible and varied work which requires more knowledge of overall court and administrative operations. Employees are appointed at the entry level position title and are eligible for reclassification to the higher level position title within this series consistent with the specifications for the higher level position title. The position title reverts to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Coordinator I - This is the entry level position title within this series. Employees at this entry level are expected to coordinate a sub-unit or special function within a Probation Office and the processing of cases within that sub-unit or special function from beginning to end. Employees may also coordinate the research of open cases and the actions to be taken to update those cases. Probation Case Coordinator II - This is the second level position title within this series. Employees at this second level are expected to be involved in quality control activities within the sub-unit or special function and to be able to perform mid-level responsibilities for the Probation Office in the areas of fiscal, human resources and other administrative activities. May also serve as a back-up to a Probation Operations Supervisor. Duties: Probation Case Coordinator I • Duties: Coordinates the case processing responsibilities within a sub-unit or special function of a Probation Office, such as the record merging process, the record sealing process, violation hearings, or serves as an assistant supervisor of an office. • Coordinate’s workflow provides technical assistance, answers questions, coordinates the collection and recording of information, the review of material prepared, and determines further actions to be taken. • Identifies problems within the sub-unit or functional area and develops solutions to those problems. • Identifies training needs of case processing staff and participates in the development and implementation of training programs within the sub-unit or functional area supervised. • Coordinates the scheduling and calendaring of cases and/or violation hearings, the preparing of and sending of notices to parties, determines the need for rescheduling within established guidelines, and communicates with other offices concerning hearing dates. • Ensures that proper records and folders are sent into court each day and coordinates missing cases with other offices. • Responsible for corrections and deletions in MassCourts and other probation automated systems • Provides customer service to attorneys, litigants, law enforcement personnel, and the public. • Serves as a point of contact for information concerning cases processed within the sub-unit or functional area supervised who can respond to any inquiry within established guidelines. • May use specialized communication skills in performing these duties; Trains staff in the use of automated systems and word processing software, introduces new versions or functions, trouble-shoot problems, and attend meetings. • Coordinates the collection and reporting of statistics concerning cases processed. • Performs special projects, such as researching default cases to determine their status and the actions that need to be taken to resolve their status. • Performs the duties of the lower-level series as required. • Probation Case Coordinator II Additional Duties: • Regularly monitors the accuracy, completeness, and timeliness of case processing activities within the sub-unit or special function. • Evaluates and recommends ways to improve case processing activities within the sub-unit or special function. • Performs mid-level administrative duties such as preparing payment vouchers to pay for goods received, recording MMARS documents in the Budgetary Control Register, and preparing monthly expenditure reports and other fiscal documents and reports. • Provides assistance in the areas of human resources, including keeping records, and helping staff understand information related to benefits and other Trial Court issued policies. • Provides assistance in the maintenance of time, personnel, and payroll records for employees within the work unit or office, and in the preparation of documents. • Prepares a variety of reports using Excel spreadsheets and similar software; May serve as a back-up to a higher-level series; Performs all the duties of the lower level in this series as required. Minimum Requirements: • These are the minimum requirements necessary to apply for the position of Probation Case Coordinator. • Probation Case Coordinator I Requirements: • Graduation from high school and a minimum of four years of relevant court clerical experience, or an equivalent combination of education and experience (especially supervisory experience). • Considerable knowledge of court procedures to permit the supervision of cases and staff. • Ability and experience using personal computers, including considerable knowledge of word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • Considerable knowledge of all automated systems used by probation personnel and the ability to teach and train staff in their use and to resolve problems as needed. • Considerable knowledge of the organization, operations, functions, and scope of authority of the court. • Ability to plan, assign, and supervise the work of subordinate employees. • Ability to identify and understand problems and to determine the appropriate measures to take to solve those problems. • Ability to make work decisions in accordance with the law, regulations, and department rules. • Ability to process specialized cases from beginning to end. • Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others. • Considerable experience and ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to conduct research on case files and systems and to prepare reports. • Probation Case Coordinator II Additional Requirements: A minimum of two of years of experience as a Probation Case Coordinator I. • Thorough knowledge and training in all the procedures, manual and automated, related to the cases processed within the Probation Office and the ability to supervise cases and staff. • Thorough knowledge and ability to effectively use MassCourts and other probation automated data management systems. • Advanced ability and experience using personal computers, including advanced knowledge of word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is required. • Considerable knowledge of courtroom policies and procedures. • Working knowledge of Trial Court fiscal policies and procedures. • Working knowledge of Trial Court personnel policies and procedures. • Demonstrated ability to monitor case processing activities to maintain quality control standards. • Demonstrated ability to identify problems and to recommend improvements to case processing activities. • Demonstrated ability to prepare fiscal documents and reports, and personnel documents in accordance with Trial Court policies and procedures. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical case processing information. Closing Date/Time: 2022-08-22
May 19, 2022
Full Time
Title: Probation Case Coordinator - Nantucket District Court Pay Grade: Grade 12 Starting Pay: $ 49,970.07 Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service Notes: • This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Nantucket District Court is located on the island of Nantucket. Residents on the island are highly encouraged to apply. Position Summary: This series is responsible for performing the full range of case processing duties and for coordinating those activities within a sub-unit or special function of a Probation Office. In addition, this series is responsible for providing service to the public and other individuals with business with the court consistent with policies on confidentiality. The position title above the entry level requires the performance of increasingly more responsible and varied work which requires more knowledge of overall court and administrative operations. Employees are appointed at the entry level position title and are eligible for reclassification to the higher level position title within this series consistent with the specifications for the higher level position title. The position title reverts to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Coordinator I - This is the entry level position title within this series. Employees at this entry level are expected to coordinate a sub-unit or special function within a Probation Office and the processing of cases within that sub-unit or special function from beginning to end. Employees may also coordinate the research of open cases and the actions to be taken to update those cases. Probation Case Coordinator II - This is the second level position title within this series. Employees at this second level are expected to be involved in quality control activities within the sub-unit or special function and to be able to perform mid-level responsibilities for the Probation Office in the areas of fiscal, human resources and other administrative activities. May also serve as a back-up to a Probation Operations Supervisor. Duties: Probation Case Coordinator I • Duties: Coordinates the case processing responsibilities within a sub-unit or special function of a Probation Office, such as the record merging process, the record sealing process, violation hearings, or serves as an assistant supervisor of an office. • Coordinate’s workflow provides technical assistance, answers questions, coordinates the collection and recording of information, the review of material prepared, and determines further actions to be taken. • Identifies problems within the sub-unit or functional area and develops solutions to those problems. • Identifies training needs of case processing staff and participates in the development and implementation of training programs within the sub-unit or functional area supervised. • Coordinates the scheduling and calendaring of cases and/or violation hearings, the preparing of and sending of notices to parties, determines the need for rescheduling within established guidelines, and communicates with other offices concerning hearing dates. • Ensures that proper records and folders are sent into court each day and coordinates missing cases with other offices. • Responsible for corrections and deletions in MassCourts and other probation automated systems • Provides customer service to attorneys, litigants, law enforcement personnel, and the public. • Serves as a point of contact for information concerning cases processed within the sub-unit or functional area supervised who can respond to any inquiry within established guidelines. • May use specialized communication skills in performing these duties; Trains staff in the use of automated systems and word processing software, introduces new versions or functions, trouble-shoot problems, and attend meetings. • Coordinates the collection and reporting of statistics concerning cases processed. • Performs special projects, such as researching default cases to determine their status and the actions that need to be taken to resolve their status. • Performs the duties of the lower-level series as required. • Probation Case Coordinator II Additional Duties: • Regularly monitors the accuracy, completeness, and timeliness of case processing activities within the sub-unit or special function. • Evaluates and recommends ways to improve case processing activities within the sub-unit or special function. • Performs mid-level administrative duties such as preparing payment vouchers to pay for goods received, recording MMARS documents in the Budgetary Control Register, and preparing monthly expenditure reports and other fiscal documents and reports. • Provides assistance in the areas of human resources, including keeping records, and helping staff understand information related to benefits and other Trial Court issued policies. • Provides assistance in the maintenance of time, personnel, and payroll records for employees within the work unit or office, and in the preparation of documents. • Prepares a variety of reports using Excel spreadsheets and similar software; May serve as a back-up to a higher-level series; Performs all the duties of the lower level in this series as required. Minimum Requirements: • These are the minimum requirements necessary to apply for the position of Probation Case Coordinator. • Probation Case Coordinator I Requirements: • Graduation from high school and a minimum of four years of relevant court clerical experience, or an equivalent combination of education and experience (especially supervisory experience). • Considerable knowledge of court procedures to permit the supervision of cases and staff. • Ability and experience using personal computers, including considerable knowledge of word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • Considerable knowledge of all automated systems used by probation personnel and the ability to teach and train staff in their use and to resolve problems as needed. • Considerable knowledge of the organization, operations, functions, and scope of authority of the court. • Ability to plan, assign, and supervise the work of subordinate employees. • Ability to identify and understand problems and to determine the appropriate measures to take to solve those problems. • Ability to make work decisions in accordance with the law, regulations, and department rules. • Ability to process specialized cases from beginning to end. • Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others. • Considerable experience and ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to conduct research on case files and systems and to prepare reports. • Probation Case Coordinator II Additional Requirements: A minimum of two of years of experience as a Probation Case Coordinator I. • Thorough knowledge and training in all the procedures, manual and automated, related to the cases processed within the Probation Office and the ability to supervise cases and staff. • Thorough knowledge and ability to effectively use MassCourts and other probation automated data management systems. • Advanced ability and experience using personal computers, including advanced knowledge of word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is required. • Considerable knowledge of courtroom policies and procedures. • Working knowledge of Trial Court fiscal policies and procedures. • Working knowledge of Trial Court personnel policies and procedures. • Demonstrated ability to monitor case processing activities to maintain quality control standards. • Demonstrated ability to identify problems and to recommend improvements to case processing activities. • Demonstrated ability to prepare fiscal documents and reports, and personnel documents in accordance with Trial Court policies and procedures. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical case processing information. Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Sr Maintenance Tech- Suffolk County Courthouse Pay Grade: 13 Starting Pay: $53,522.72 Departmental Mission Statement: The Facilities Management Department of Trial Court provides for the management and maintenance of 63 state-owned courthouses located in ten counties of the Commonwealth. The Department is committed to administering effective property management, and for ensuring the delivery of quality services necessary for the efficient and reliable operation of all of the facilities which it maintains. FACILITES MANAGEMENT & CAPITAL PLANNING ORGANIZATIONAL PROFILE: Notes: Region V includes the following Courts:Brighton, Cambridge, Charlestown, Chelsea, Dorchester, East Boston, Edward Brooke Court, John Adams Court, Malden, Roxbury, Somerville, South Boston, Suffolk County Court, Waltham, West Roxbury, and Woburn. The hours for this position is 6am-2pm. We are looking for individuals who are licensed In Electrical, Plumbing or HVAC. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing the full range of skilled trade position duties for both licensed and unlicensed trades. Typical duties include repairing, installing and testing various types of systems and equipment. These positions may also frequently include the application of complex materials and compounds consistent with general contracting work. The title above the entry level requires the performance of increasingly more responsible and varied work which requires advanced skill and experience with regard to the various licensed and unlicensed trades. Employees are appointed at the entry level position title and are eligible for reclassification to a higher level position within this series consistent with the specifications for the higher level position title. The position title reverts to the entry level of this series when there is a vacancy. SUPERVISION RECEIVED: Reports to a Facilities Supervisor performing structured but not always routine work; Moderate judgment is required. ORGANIZATIONAL LEVELS: Senior Maintenance Tech I (13) - This is the entry level position within this series. Employees at this level are expected to perform plumbing, electrical, carpentry, HVAC, painting, and other trades and technical work in their area of expertise. Employees are expected to have an established area specialization developed through training and experience and can work independently. Senior Maintenance Tech II (14) - This is the second level within the series. These employees are generally involved in projects of a larger scope and complexity consistent with experience and training. The Senior Maintenance Tech II engages in more complex project assignments and has a higher degree of contact with court officials. Senior Maintenance Tech IIs take lead roles in the completion of projects. Employees are required to work a minimum of three years as a Senior Maintenance Tech I before being eligible to reclassify to the higher level. Senior Maintenance Tech II positions also require the employee to hold a trade or technical license if applicable in their area of specialization prior to applying for reclassification. Senior Maintenance Technician Duties: The following list of major duties represents a composite list of typical duties performed by individuals in various areas of specialization. Specific duties performed by an incumbent will vary depending upon the Division, designated assignment, and level of the employee. All positions may perform related duties as required. Electrician Tests, repairs, installs and /or maintains various types of electrical systems and equipment by operating the appropriate equipment and tools to ensure proper maintenance and functioning of necessary equipment. Troubleshoots electrical and related equipment using necessary electrical equipment and by reading schematics, diagrams and outlines to identify and correct operational problems. Maintain an adequate inventory of equipment and materials. HVAC Technician Installs, repairs, alters and maintains existing heating, venting and air conditioning (HVAC) equipment and systems. Troubleshoots HVAC equipment and systems. Run standard tests to determine whether finished work meets specifications. Inspect facility to determine the need for maintenance and repair to HVAC equipment. Establish priorities and make recommendations concerning work activities. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Court Facilities Department and the Trial Court. Mission: Understands, upholds, and communicates the Trial Court and Court Facilities Department missions. Applied Knowledge: Understands standard facility management methods, codes, and operational best practices. Problem Solving Accurately assesses maintenance problems of a routine nature and initiates corrective action. Continuous Learning: Demonstrates a commitment to continuously improve himself or herself through training and making use of new methods and equipment. Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Customer Service: Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. Collaboration: Works with others cooperatively, and demonstrates teamwork, contributing to a work environment that focuses on shared goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Senior Maintenance Technician: A high school diploma or equivalent; and, the following required experience and abilities in one or more of the following skilled trades or areas of specialization: Electrician: Possession of a current and valid Massachusetts journeyman electrician’s license issued by the Board of State Examiners of Electricians. Knowledge of state and local electrical codes. Knowledge of inspection techniques used in the electrical trade. Knowledge of safety practices and precautions observed in the electrical trade. Ability to follow oral and written instructions. Ability to perform arithmetical computations with speed and accuracy. Ability to climb and work from ladders and scaffolds. HVAC Technician: Possession of a current and valid Massachusetts journeyman license in a related field or an equivalent combination of education and experience. Experience in interpreting blueprints and plans, estimating costs for renovations, maintenance/repair of HVAC systems. Experience in the use and operation of power tools and other equipment. Knowledge of the laws, rules, and regulations governing HVAC systems. Knowledge of state building codes. Ability to follow written and oral instructions. Ability to perform arithmetical computations with speed and accuracy. Closing Date/Time: 2022-08-22
May 19, 2022
Full Time
Title: Sr Maintenance Tech- Suffolk County Courthouse Pay Grade: 13 Starting Pay: $53,522.72 Departmental Mission Statement: The Facilities Management Department of Trial Court provides for the management and maintenance of 63 state-owned courthouses located in ten counties of the Commonwealth. The Department is committed to administering effective property management, and for ensuring the delivery of quality services necessary for the efficient and reliable operation of all of the facilities which it maintains. FACILITES MANAGEMENT & CAPITAL PLANNING ORGANIZATIONAL PROFILE: Notes: Region V includes the following Courts:Brighton, Cambridge, Charlestown, Chelsea, Dorchester, East Boston, Edward Brooke Court, John Adams Court, Malden, Roxbury, Somerville, South Boston, Suffolk County Court, Waltham, West Roxbury, and Woburn. The hours for this position is 6am-2pm. We are looking for individuals who are licensed In Electrical, Plumbing or HVAC. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing the full range of skilled trade position duties for both licensed and unlicensed trades. Typical duties include repairing, installing and testing various types of systems and equipment. These positions may also frequently include the application of complex materials and compounds consistent with general contracting work. The title above the entry level requires the performance of increasingly more responsible and varied work which requires advanced skill and experience with regard to the various licensed and unlicensed trades. Employees are appointed at the entry level position title and are eligible for reclassification to a higher level position within this series consistent with the specifications for the higher level position title. The position title reverts to the entry level of this series when there is a vacancy. SUPERVISION RECEIVED: Reports to a Facilities Supervisor performing structured but not always routine work; Moderate judgment is required. ORGANIZATIONAL LEVELS: Senior Maintenance Tech I (13) - This is the entry level position within this series. Employees at this level are expected to perform plumbing, electrical, carpentry, HVAC, painting, and other trades and technical work in their area of expertise. Employees are expected to have an established area specialization developed through training and experience and can work independently. Senior Maintenance Tech II (14) - This is the second level within the series. These employees are generally involved in projects of a larger scope and complexity consistent with experience and training. The Senior Maintenance Tech II engages in more complex project assignments and has a higher degree of contact with court officials. Senior Maintenance Tech IIs take lead roles in the completion of projects. Employees are required to work a minimum of three years as a Senior Maintenance Tech I before being eligible to reclassify to the higher level. Senior Maintenance Tech II positions also require the employee to hold a trade or technical license if applicable in their area of specialization prior to applying for reclassification. Senior Maintenance Technician Duties: The following list of major duties represents a composite list of typical duties performed by individuals in various areas of specialization. Specific duties performed by an incumbent will vary depending upon the Division, designated assignment, and level of the employee. All positions may perform related duties as required. Electrician Tests, repairs, installs and /or maintains various types of electrical systems and equipment by operating the appropriate equipment and tools to ensure proper maintenance and functioning of necessary equipment. Troubleshoots electrical and related equipment using necessary electrical equipment and by reading schematics, diagrams and outlines to identify and correct operational problems. Maintain an adequate inventory of equipment and materials. HVAC Technician Installs, repairs, alters and maintains existing heating, venting and air conditioning (HVAC) equipment and systems. Troubleshoots HVAC equipment and systems. Run standard tests to determine whether finished work meets specifications. Inspect facility to determine the need for maintenance and repair to HVAC equipment. Establish priorities and make recommendations concerning work activities. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Court Facilities Department and the Trial Court. Mission: Understands, upholds, and communicates the Trial Court and Court Facilities Department missions. Applied Knowledge: Understands standard facility management methods, codes, and operational best practices. Problem Solving Accurately assesses maintenance problems of a routine nature and initiates corrective action. Continuous Learning: Demonstrates a commitment to continuously improve himself or herself through training and making use of new methods and equipment. Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Customer Service: Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. Collaboration: Works with others cooperatively, and demonstrates teamwork, contributing to a work environment that focuses on shared goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Senior Maintenance Technician: A high school diploma or equivalent; and, the following required experience and abilities in one or more of the following skilled trades or areas of specialization: Electrician: Possession of a current and valid Massachusetts journeyman electrician’s license issued by the Board of State Examiners of Electricians. Knowledge of state and local electrical codes. Knowledge of inspection techniques used in the electrical trade. Knowledge of safety practices and precautions observed in the electrical trade. Ability to follow oral and written instructions. Ability to perform arithmetical computations with speed and accuracy. Ability to climb and work from ladders and scaffolds. HVAC Technician: Possession of a current and valid Massachusetts journeyman license in a related field or an equivalent combination of education and experience. Experience in interpreting blueprints and plans, estimating costs for renovations, maintenance/repair of HVAC systems. Experience in the use and operation of power tools and other equipment. Knowledge of the laws, rules, and regulations governing HVAC systems. Knowledge of state building codes. Ability to follow written and oral instructions. Ability to perform arithmetical computations with speed and accuracy. Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Lowell, Massachusetts, United States
At the Trial Court, we believe in Justice with Speed and Dignity. This is an amazing opportunity to see Justice at Work! Join the Trial Court for an 8-to-10-week paid internship this summer and experience the tremendous work the Trial Courts do every day. Please complete the on-line application and upload a current resume and cover letter. The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionalsutilizing best practices in a manner that inspires public trust and confidence. Department Mission Statement: The Court Service Centers are committed to providing access to justice to the courts for all people having cases in Massachusetts. We seek to provide comprehensive legal information, forms assistance, and access to resources to court users without attorneys who have cases in Family Court, Housing Court and District Court. For more information about CSCs, visit https://www.mass.gov/service-details/learn-about-court-service-centers . Position Summary: This is an exciting opportunity to join the Court Service Centers (CSCs) as a circuit intern. This internship will be hybrid allowing you to be able to assist court users in both the Lowell and Lawrence Court Service Centers in-person (Tuesdays and Thursdays) and virtually (Mondays, Wednesdays, and Fridays). We are committed to creating an environment of diversity, multiculturalism, and inclusion. We are looking for interns who share this commitment and are interested in gaining hands-on experience within the Massachusetts Trial Court while helping underserved populations gain access to the court system. You will learn about: ▪Common legal issues in Probate and Family, Housing and District Court ▪Challenges within the court system faced by members of underserved communities ▪How to complete court forms ▪Basic substantive and procedural law ▪Social and legal services organizations ▪Interviewing and triage skills Duties may include the following: ▪Greeting and triage court users ▪Identifying legal issues and needs ▪Providing legal information in Family, Housing, and some Criminal law issues ▪Helping court users completing paperwork ▪Researching local resources ▪Making referrals to legal aid, community organizations and court departments ▪Developing plain-language self-help materials for litigants Position Requirements: Working towards a bachelor’s degree (or high school diploma, or graduate degree, etc.) from an accredited college or university Ability to reliably travel and work in person twice a week Experience using computer software programs and web-based platforms such as Zoom, Adobe, and Slack Experience or interest in working with people of diverse backgrounds Able to work independently as well as part of a team Able to remain calm under pressure Committed to learning about legal processes, the court system, and available resources. Experience or interest in customer service Commitment to public service Bilingual skills are preferred Closing Date/Time: 2022-08-22
May 19, 2022
Full Time
At the Trial Court, we believe in Justice with Speed and Dignity. This is an amazing opportunity to see Justice at Work! Join the Trial Court for an 8-to-10-week paid internship this summer and experience the tremendous work the Trial Courts do every day. Please complete the on-line application and upload a current resume and cover letter. The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionalsutilizing best practices in a manner that inspires public trust and confidence. Department Mission Statement: The Court Service Centers are committed to providing access to justice to the courts for all people having cases in Massachusetts. We seek to provide comprehensive legal information, forms assistance, and access to resources to court users without attorneys who have cases in Family Court, Housing Court and District Court. For more information about CSCs, visit https://www.mass.gov/service-details/learn-about-court-service-centers . Position Summary: This is an exciting opportunity to join the Court Service Centers (CSCs) as a circuit intern. This internship will be hybrid allowing you to be able to assist court users in both the Lowell and Lawrence Court Service Centers in-person (Tuesdays and Thursdays) and virtually (Mondays, Wednesdays, and Fridays). We are committed to creating an environment of diversity, multiculturalism, and inclusion. We are looking for interns who share this commitment and are interested in gaining hands-on experience within the Massachusetts Trial Court while helping underserved populations gain access to the court system. You will learn about: ▪Common legal issues in Probate and Family, Housing and District Court ▪Challenges within the court system faced by members of underserved communities ▪How to complete court forms ▪Basic substantive and procedural law ▪Social and legal services organizations ▪Interviewing and triage skills Duties may include the following: ▪Greeting and triage court users ▪Identifying legal issues and needs ▪Providing legal information in Family, Housing, and some Criminal law issues ▪Helping court users completing paperwork ▪Researching local resources ▪Making referrals to legal aid, community organizations and court departments ▪Developing plain-language self-help materials for litigants Position Requirements: Working towards a bachelor’s degree (or high school diploma, or graduate degree, etc.) from an accredited college or university Ability to reliably travel and work in person twice a week Experience using computer software programs and web-based platforms such as Zoom, Adobe, and Slack Experience or interest in working with people of diverse backgrounds Able to work independently as well as part of a team Able to remain calm under pressure Committed to learning about legal processes, the court system, and available resources. Experience or interest in customer service Commitment to public service Bilingual skills are preferred Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
At the Trial Court, we believe in Justice with Speed and Dignity. This is an amazing opportunity to see Justice at Work! Join the Trial Court for an 8 to 10 week paid internship this summer and experience the tremendous work the Trial Courts do every day. Please complete the on-line application and upload a current resume. Department Mission Statement: The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionalsutilizing best practices in a manner that inspires public trust and confidence. Position Summary: Working within the Executive Office of the Massachusetts Trial Court under the direction of the Emergency Preparedness Manager, we are seeking an enthusiastic and capable individual for the summer of 2022 with an interest in the field of emergency preparedness for an internship to assist with projects that will help shape the preparedness posture of courts across the Commonwealth. Responsibilities include, but are not limited to, data collection, assisting with preparing materials for meetings both virtual and in-person, and responding to inquiries from court departments on emergency preparedness initiatives. Position Requirements: The following represents a partial list of those duties and responsibilities performed by individuals in this internship. Specific duties may vary: Assist with emergency preparedness planning Contribute to producing materials that can be used for meetings and trainings Assist in the design of drills and exercises Provide detailed meeting notes Assist with meeting coordination pertaining to Continuity Planning Working towards a bachelor’s degree (or high school diploma, or graduate degree, etc.) from an accredited college or university Required knowledge, skills, abilities and experience: Excellent organizational and writing skills Ability to take initiative to propose refinements and improvements to existing workflow processes Closing Date/Time: 2022-08-22
May 19, 2022
Full Time
At the Trial Court, we believe in Justice with Speed and Dignity. This is an amazing opportunity to see Justice at Work! Join the Trial Court for an 8 to 10 week paid internship this summer and experience the tremendous work the Trial Courts do every day. Please complete the on-line application and upload a current resume. Department Mission Statement: The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionalsutilizing best practices in a manner that inspires public trust and confidence. Position Summary: Working within the Executive Office of the Massachusetts Trial Court under the direction of the Emergency Preparedness Manager, we are seeking an enthusiastic and capable individual for the summer of 2022 with an interest in the field of emergency preparedness for an internship to assist with projects that will help shape the preparedness posture of courts across the Commonwealth. Responsibilities include, but are not limited to, data collection, assisting with preparing materials for meetings both virtual and in-person, and responding to inquiries from court departments on emergency preparedness initiatives. Position Requirements: The following represents a partial list of those duties and responsibilities performed by individuals in this internship. Specific duties may vary: Assist with emergency preparedness planning Contribute to producing materials that can be used for meetings and trainings Assist in the design of drills and exercises Provide detailed meeting notes Assist with meeting coordination pertaining to Continuity Planning Working towards a bachelor’s degree (or high school diploma, or graduate degree, etc.) from an accredited college or university Required knowledge, skills, abilities and experience: Excellent organizational and writing skills Ability to take initiative to propose refinements and improvements to existing workflow processes Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
At the Trial Court, we believe in Justice with Speed and Dignity. This is an amazing opportunity to see Justice at Work! Join the Trial Court for an 8 to 10 week paid internship this summer and experience the tremendous work the Trial Courts do every day. Please complete the on-line application and upload a current resume. Department Mission Statement: The Trial Court Human Resources Labor Relations Department works with unions, employees, judges, clerks and managers insure that work regulations are equally enforced and that the balance between management rights and employee rights and obligations is appropriately maintained and to ensure a productive, safe and harmonious workplace. The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionalsutilizing best practices in a manner that inspires public trust and confidence. Position Summary: Working within Department of Labor Relationswithin the Human Resources Department of Office of Human Resources, we are seeking a personable and highly motivated individual that wants actual hands-on experience. The intern, under the supervision and guidance of the Director of Labor Relations, will work on a variety of day-to-day tasks that will involve administrative support and preparation for development and amendment of policies impacting employees. The intern’s daily duties may include, but are not limited to, the following: Assist with the office’s daily administrative tasks. Assist with scheduling and coordinating hearings, trainings and meetings. Assist with managing the case management system, inputting information, data and records. Prepare various reports. Answering inquiries, take messages or redirect calls and emails, and provide basic information. Handles confidential information in a discreet, professional manner. Operate office equipment such as voicemail system, photocopiers, and scanners. Help prepare documents which may require basic Word, PowerPoint, and Excel skills. Organize files retrieve information and perform internet searches. Provides input for process and procedure development. Performs other related duties as assigned. Working towards a Juris Doctor. Required knowledge, skills, abilities, and experience: Demonstrate awareness, understanding, and skills necessary to work in a diverse environment. Demonstrated ability to work effectively and independently. Detail-oriented with strong organizational skills. Excellent critical thinking and problem-solving skills. Ability to multi-task. Ability to work independently and in a team environment with a cooperative, positive attitude. Ability to think creatively. Closing Date/Time: 2022-08-22
May 19, 2022
Full Time
At the Trial Court, we believe in Justice with Speed and Dignity. This is an amazing opportunity to see Justice at Work! Join the Trial Court for an 8 to 10 week paid internship this summer and experience the tremendous work the Trial Courts do every day. Please complete the on-line application and upload a current resume. Department Mission Statement: The Trial Court Human Resources Labor Relations Department works with unions, employees, judges, clerks and managers insure that work regulations are equally enforced and that the balance between management rights and employee rights and obligations is appropriately maintained and to ensure a productive, safe and harmonious workplace. The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionalsutilizing best practices in a manner that inspires public trust and confidence. Position Summary: Working within Department of Labor Relationswithin the Human Resources Department of Office of Human Resources, we are seeking a personable and highly motivated individual that wants actual hands-on experience. The intern, under the supervision and guidance of the Director of Labor Relations, will work on a variety of day-to-day tasks that will involve administrative support and preparation for development and amendment of policies impacting employees. The intern’s daily duties may include, but are not limited to, the following: Assist with the office’s daily administrative tasks. Assist with scheduling and coordinating hearings, trainings and meetings. Assist with managing the case management system, inputting information, data and records. Prepare various reports. Answering inquiries, take messages or redirect calls and emails, and provide basic information. Handles confidential information in a discreet, professional manner. Operate office equipment such as voicemail system, photocopiers, and scanners. Help prepare documents which may require basic Word, PowerPoint, and Excel skills. Organize files retrieve information and perform internet searches. Provides input for process and procedure development. Performs other related duties as assigned. Working towards a Juris Doctor. Required knowledge, skills, abilities, and experience: Demonstrate awareness, understanding, and skills necessary to work in a diverse environment. Demonstrated ability to work effectively and independently. Detail-oriented with strong organizational skills. Excellent critical thinking and problem-solving skills. Ability to multi-task. Ability to work independently and in a team environment with a cooperative, positive attitude. Ability to think creatively. Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
At the Trial Court, we believe in Justice with Speed and Dignity. This is a unique and challenging experience for a highly motivated law student to see Justice at Work! Working within the Boston Municipal Court Department, you will take part in providing justice to the citizens of the City of Boston and Suffolk County. The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionalsutilizing best practices in a manner that inspires public trust and confidence. Department Mission Statement: Given our unique responsibility to advance the fair administration of justice, the Boston Municipal Court Department is devoted to the rule of law through the conscientious and expeditious resolution of disputes, with a commitment to restoring the human spirit through correction, education, respect and compassion. Position Summary: The intern, under the supervision of the Administrative Office of the Boston Municipal Court Department, will gain practical experience and valuable insight into the judicial process. The selected candidate will have the opportunity to observe in-court events in civil and criminal cases, work with and learn directly from judges, complete legal research and writing assignments, assist Clerk Magistrate offices with case processing, and contribute to departmental policies and procedures within the Administrative Office. Because the Administrative Office provides support to eight court divisions located within the City of Boston, the intern may be called upon to travel to the various courts. Position Requirements: An interest in public service Satisfactory completion of one year of law school Superior research and writing skills Ability to analyze and solve problems Excellent communication and interpersonal skills Ability to work independently and part of a team Closing Date/Time: 2022-08-22
May 19, 2022
Full Time
At the Trial Court, we believe in Justice with Speed and Dignity. This is a unique and challenging experience for a highly motivated law student to see Justice at Work! Working within the Boston Municipal Court Department, you will take part in providing justice to the citizens of the City of Boston and Suffolk County. The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionalsutilizing best practices in a manner that inspires public trust and confidence. Department Mission Statement: Given our unique responsibility to advance the fair administration of justice, the Boston Municipal Court Department is devoted to the rule of law through the conscientious and expeditious resolution of disputes, with a commitment to restoring the human spirit through correction, education, respect and compassion. Position Summary: The intern, under the supervision of the Administrative Office of the Boston Municipal Court Department, will gain practical experience and valuable insight into the judicial process. The selected candidate will have the opportunity to observe in-court events in civil and criminal cases, work with and learn directly from judges, complete legal research and writing assignments, assist Clerk Magistrate offices with case processing, and contribute to departmental policies and procedures within the Administrative Office. Because the Administrative Office provides support to eight court divisions located within the City of Boston, the intern may be called upon to travel to the various courts. Position Requirements: An interest in public service Satisfactory completion of one year of law school Superior research and writing skills Ability to analyze and solve problems Excellent communication and interpersonal skills Ability to work independently and part of a team Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Intern Job Description - Office of Language Access (OLA) At the Trial Court, we believe in Justice with Speed and Dignity. This is an amazing opportunity to see Justice at Work! Join the Trial Court for an 8 to 10 week paid internship this summer and experience the tremendous work the Trial Courts do every day. Please complete the on-line application and upload a current resume. The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionalsutilizing best practices in a manner that inspires public trust and confidence. Department Mission Statement - Language Access and Court Records: The Language Access and Court Records Department includesthe multidimensional operations of the Office of Language Access (OLA), Office of Transcription Services (OTS), and the Records Management Centers (RMC), ensuringall laws, court rules, regulations, and standards for court programs and services are met, including but not limited to Title IV of the Civil Rights Act of 1964, Executive Order 13166 that strengthened Title IV in 2000, the Trial Court's Uniform TranscriptFormat (UTF) of 2008, the Standards and Procedures of the Office of Language Access of 2021, and the Supreme Judicial Court's Rules on records retention and trial transcriptions for fee generating appointments. This Department provides statewide oversight of court programs and services relative to spoken language access to interpreters and translators for limited English proficient (LEP), and sign language or communication access real-time translation for Deaf and Hard of Hearing (DHH) individuals, and access to administrative records and trial transcripts of digitally recorded court proceedings for the bench, the bar, the public, and self-represented litigants (SRL) to effectively access all aspects of the judicial system. Position Summary: Office of Language Access (OLA) · Assist with answering phone calls and responding to email requests or questions from the courts, requesting interpretation and translation services for limited English proficiency (LEP), or deaf and hard of hearing (DHH) individuals · Assist with digitally entering interpreter requests for in-person, phone, or video remote service · Assist with the interpreter scheduling process, including assisting with interpreter availability to serve confirmations, supporting the work of the scheduling team in dispatching interpreters to next court locations, communicating effectively with the courts, interpreters, and team members to ensure language access services are fulfilled · Assist with various administrative and office support tasks such as photocopying, scanning, filing OLA records Position Requirements: Working towards a Bachelor’s Degree (or high school diploma, or graduate degree, etc.) from an accredited college or university Ability to multitask Excellent verbal and written communication and customer service skills Closing Date/Time: 2022-08-22
May 19, 2022
Full Time
Intern Job Description - Office of Language Access (OLA) At the Trial Court, we believe in Justice with Speed and Dignity. This is an amazing opportunity to see Justice at Work! Join the Trial Court for an 8 to 10 week paid internship this summer and experience the tremendous work the Trial Courts do every day. Please complete the on-line application and upload a current resume. The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionalsutilizing best practices in a manner that inspires public trust and confidence. Department Mission Statement - Language Access and Court Records: The Language Access and Court Records Department includesthe multidimensional operations of the Office of Language Access (OLA), Office of Transcription Services (OTS), and the Records Management Centers (RMC), ensuringall laws, court rules, regulations, and standards for court programs and services are met, including but not limited to Title IV of the Civil Rights Act of 1964, Executive Order 13166 that strengthened Title IV in 2000, the Trial Court's Uniform TranscriptFormat (UTF) of 2008, the Standards and Procedures of the Office of Language Access of 2021, and the Supreme Judicial Court's Rules on records retention and trial transcriptions for fee generating appointments. This Department provides statewide oversight of court programs and services relative to spoken language access to interpreters and translators for limited English proficient (LEP), and sign language or communication access real-time translation for Deaf and Hard of Hearing (DHH) individuals, and access to administrative records and trial transcripts of digitally recorded court proceedings for the bench, the bar, the public, and self-represented litigants (SRL) to effectively access all aspects of the judicial system. Position Summary: Office of Language Access (OLA) · Assist with answering phone calls and responding to email requests or questions from the courts, requesting interpretation and translation services for limited English proficiency (LEP), or deaf and hard of hearing (DHH) individuals · Assist with digitally entering interpreter requests for in-person, phone, or video remote service · Assist with the interpreter scheduling process, including assisting with interpreter availability to serve confirmations, supporting the work of the scheduling team in dispatching interpreters to next court locations, communicating effectively with the courts, interpreters, and team members to ensure language access services are fulfilled · Assist with various administrative and office support tasks such as photocopying, scanning, filing OLA records Position Requirements: Working towards a Bachelor’s Degree (or high school diploma, or graduate degree, etc.) from an accredited college or university Ability to multitask Excellent verbal and written communication and customer service skills Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
At the Trial Court, we believe in Justice with Speed and Dignity. This is an amazing opportunity to see Justice at Work! Join the Trial Court for an 8 to 10 week paid internship this summer and experience the tremendous work the Trial Courts do every day. Please complete the on-line application and upload a current resume. The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionalsutilizing best practices in a manner that inspires public trust and confidence. Department Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. Position Summary: The intern, under the supervision and guidance of the Office of the Commissioner of Probation, will work on a variety of assignments that will involve the administration anddevelopmentof the Massachusetts Probation Services, specifically within the Information Services Division. The internshould be able toprovide a broad range of skilled administrative and technical support. Intern’s daily duties may include, but are not limited to, the following: Assist with form edits using Adobe LiveCycle Develop an equipment inventory through the use of dashboards in Excel Assist in reviewing documentation to ensure accuracy and completeness Support with the management of project schedules and deliverables Maintaining accurate notes during monthly ISD meetings Work alongside ISD’s Project Managers and Operations Coordinator on several ongoing projects Promotes an atmosphere that encourages enthusiasm and user participation in the use of information technology and services. Position Requirements: Working towards a bachelor’s degree (or high school diploma, or graduate degree, etc.) from an accredited college or university Knowledge of computer software, specifically Adobe LiveCycle and Microsoft Office, specifically Excel Strong attention to detail Strong interpersonal skills and the ability to work professionally with persons at all levels, including judges and other officials, and to maintain effective working relationships Ability to communicate clearly and effectively in oral and written forms, including the ability to communicate technical information to non-technical people Ability to work independently and part of a team. Closing Date/Time: 2022-08-22
May 19, 2022
Full Time
At the Trial Court, we believe in Justice with Speed and Dignity. This is an amazing opportunity to see Justice at Work! Join the Trial Court for an 8 to 10 week paid internship this summer and experience the tremendous work the Trial Courts do every day. Please complete the on-line application and upload a current resume. The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionalsutilizing best practices in a manner that inspires public trust and confidence. Department Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. Position Summary: The intern, under the supervision and guidance of the Office of the Commissioner of Probation, will work on a variety of assignments that will involve the administration anddevelopmentof the Massachusetts Probation Services, specifically within the Information Services Division. The internshould be able toprovide a broad range of skilled administrative and technical support. Intern’s daily duties may include, but are not limited to, the following: Assist with form edits using Adobe LiveCycle Develop an equipment inventory through the use of dashboards in Excel Assist in reviewing documentation to ensure accuracy and completeness Support with the management of project schedules and deliverables Maintaining accurate notes during monthly ISD meetings Work alongside ISD’s Project Managers and Operations Coordinator on several ongoing projects Promotes an atmosphere that encourages enthusiasm and user participation in the use of information technology and services. Position Requirements: Working towards a bachelor’s degree (or high school diploma, or graduate degree, etc.) from an accredited college or university Knowledge of computer software, specifically Adobe LiveCycle and Microsoft Office, specifically Excel Strong attention to detail Strong interpersonal skills and the ability to work professionally with persons at all levels, including judges and other officials, and to maintain effective working relationships Ability to communicate clearly and effectively in oral and written forms, including the ability to communicate technical information to non-technical people Ability to work independently and part of a team. Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Executive Office of the Trial Court This is an eight to ten week summer internship Intern Duties for the Communications Office The Executive Office of the Trial Court facilitates communication and enables joint leadership of the Trial Court by the Chief Justice of the Trial Court and the Court Administrator. They oversee court operations for seven Trial Court departments (District Court, Boston Municipal Court, Housing Court, Juvenile Court, Land Court, Probate & Family Court, and Superior Court), Probation, and the Jury Commissioner. The Executive Office includes staff to support judicial policy, judicial education, general counsel, research and planning, intergovernmental relations, specialty court administration, grants management, general administration, and communications. Position Summary The intern, under the supervision and guidance of the Executive Office of the Trial Court, will support the Communications team and work on a variety of tasks and key internal and public-facing communications efforts for the Trial Court’s 6,400 judges and employees. The intern’s duties may include, but are not limited to, the following: Assist in developing and executing communications plans and projects for the Trial Court in coordination with the Communications team, court leaders, operations and planning teams to support court system organizational goals as outlined in the Strategic Plan Assist in preparing and promoting a variety of internal and public-facing content, including articles for the Trial Court’s internal website and monthly newsletter, annual report, PowerPoint presentations, etc. Research and create written and visual content for social media posts (‘evergreen’ content for Twitter and Facebook) Support projects, special initiatives, and functions as needed Position Requirements: Working towards a bachelor’s degree from an accredited college or university Excellent verbal and written communications skills Experience with written, oral and electronic communications methods and channels Knowledge of Microsoft Office, Adobe and other computer software Ability to analyze and solve problems Strong interpersonal skills Ability to work independently and as part of a team Closing Date/Time: 2022-08-22
May 19, 2022
Full Time
Executive Office of the Trial Court This is an eight to ten week summer internship Intern Duties for the Communications Office The Executive Office of the Trial Court facilitates communication and enables joint leadership of the Trial Court by the Chief Justice of the Trial Court and the Court Administrator. They oversee court operations for seven Trial Court departments (District Court, Boston Municipal Court, Housing Court, Juvenile Court, Land Court, Probate & Family Court, and Superior Court), Probation, and the Jury Commissioner. The Executive Office includes staff to support judicial policy, judicial education, general counsel, research and planning, intergovernmental relations, specialty court administration, grants management, general administration, and communications. Position Summary The intern, under the supervision and guidance of the Executive Office of the Trial Court, will support the Communications team and work on a variety of tasks and key internal and public-facing communications efforts for the Trial Court’s 6,400 judges and employees. The intern’s duties may include, but are not limited to, the following: Assist in developing and executing communications plans and projects for the Trial Court in coordination with the Communications team, court leaders, operations and planning teams to support court system organizational goals as outlined in the Strategic Plan Assist in preparing and promoting a variety of internal and public-facing content, including articles for the Trial Court’s internal website and monthly newsletter, annual report, PowerPoint presentations, etc. Research and create written and visual content for social media posts (‘evergreen’ content for Twitter and Facebook) Support projects, special initiatives, and functions as needed Position Requirements: Working towards a bachelor’s degree from an accredited college or university Excellent verbal and written communications skills Experience with written, oral and electronic communications methods and channels Knowledge of Microsoft Office, Adobe and other computer software Ability to analyze and solve problems Strong interpersonal skills Ability to work independently and as part of a team Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
At the Trial Court, we believe in Justice with Speed and Dignity. This is an amazing opportunity to see Justice at Work! Join the Trial Court for an 8 to 10 week paid internship this summer and experience the tremendous work the Trial Courts do every day. Please complete the on-line application and upload a current resume. Land Court mission: The Land Court hears a wide range of cases involving real estate and land use, and oversees the Commonwealth’s system for the registration of title to real property. The Land Court’s mission is to provide an accessible forum where specialized expertise is applied to resolve civil matters and disputes involving the ownership, development, and use of real property (i.e. Land). The seven justices of the Land Court primarily sit in Boston, where the court is based, but also travel to other court locations, and hear cases involving real property located in every part of Massachusetts. Typical Land Court cases concern: land title disputes--about ownership, easements, and property boundaries; mortgage title issues; zoning and subdivision appeals, challenges and enforcement proceedings; actions to enforce contracts to buy and sell real estate; partition proceedings; cases to interpret and reform conveyancing instruments, and generally cases seeking equitable and declaratory relief where real estate title interests are involved. Additionally, the Land Court hears cases to determine the military status of mortgagors, and the foreclosure and redemption of real estate tax liens. The Land Court also has superintendence authority over the registered land offices in the county Registries of Deeds, and daily plays an important role in facilitating the transfer of registered land property ownership. Position Summary: The Land Court is looking for a student intern (high school or college level) to provide administrative and entry level paralegal-type assistance to the Recorder’s Office Title Examination Department and the Administrative Office during the Trial Court’s paid 8-week summer internship program in 2022. The student intern will work onsite at the courthouse alongside the Land Court’s legal and administrative staff assisting with case work and administrative responsibilities, as well as other court projects, as assigned. While working on team projects and with one-on-one guidance from Land Court staff, the intern will learn hands on about the law and legal procedures, courtroom processes, and case workflows. The intern will also gain experience with legal terminology and writing and develop organizational skills and administrative experience in an office and courthouse setting. There will be courtroom observational opportunities as well as training and “brown bag” learning opportunities available to all interns during the summer program. This is an ideal internship experience for students who are interested in gaining paralegal-type work experience or pursuing further legal studies or a career in the courts. The intern will be responsible for: Organizing case files and records, as well as retrieving and archiving case files and records. Updating and organizing the department’s directory of shared files (electronic and paper files). Reviewing case files and drafting memoranda regarding case status and legal issues presented. Preparing case files for review and subsequent action by attorneys and judges. Drafting correspondence and business communications with internal and external recipients. Assisting legal and other court staff with day-to-day administrative office support duties. Performing a variety of other tasks and projects as assigned. Desired skills and background from the intern: Documentation demonstrating full vaccination against COVID-19. Strong interest in the law and legal fields of study; interest in real estate law a plus. Strong writing and communication skills, attention to detail, comfortable working in a team environment or independently, and ability to maintain effective working relationships. Educational or professional experience that demonstrates intellectual curiosity, willingness to learn, and leadership abilities. Ability to maintain professional discretion and strict privacy and confidentiality. Familiarity with general office tasks (answering phones, emailing, photocopying, and scanning) and office software (Microsoft Word, Outlook, Excel, and Zoom videoconferencing). Any prior administrative work or office experience a plus. Closing Date/Time: 2022-08-22
May 19, 2022
Full Time
At the Trial Court, we believe in Justice with Speed and Dignity. This is an amazing opportunity to see Justice at Work! Join the Trial Court for an 8 to 10 week paid internship this summer and experience the tremendous work the Trial Courts do every day. Please complete the on-line application and upload a current resume. Land Court mission: The Land Court hears a wide range of cases involving real estate and land use, and oversees the Commonwealth’s system for the registration of title to real property. The Land Court’s mission is to provide an accessible forum where specialized expertise is applied to resolve civil matters and disputes involving the ownership, development, and use of real property (i.e. Land). The seven justices of the Land Court primarily sit in Boston, where the court is based, but also travel to other court locations, and hear cases involving real property located in every part of Massachusetts. Typical Land Court cases concern: land title disputes--about ownership, easements, and property boundaries; mortgage title issues; zoning and subdivision appeals, challenges and enforcement proceedings; actions to enforce contracts to buy and sell real estate; partition proceedings; cases to interpret and reform conveyancing instruments, and generally cases seeking equitable and declaratory relief where real estate title interests are involved. Additionally, the Land Court hears cases to determine the military status of mortgagors, and the foreclosure and redemption of real estate tax liens. The Land Court also has superintendence authority over the registered land offices in the county Registries of Deeds, and daily plays an important role in facilitating the transfer of registered land property ownership. Position Summary: The Land Court is looking for a student intern (high school or college level) to provide administrative and entry level paralegal-type assistance to the Recorder’s Office Title Examination Department and the Administrative Office during the Trial Court’s paid 8-week summer internship program in 2022. The student intern will work onsite at the courthouse alongside the Land Court’s legal and administrative staff assisting with case work and administrative responsibilities, as well as other court projects, as assigned. While working on team projects and with one-on-one guidance from Land Court staff, the intern will learn hands on about the law and legal procedures, courtroom processes, and case workflows. The intern will also gain experience with legal terminology and writing and develop organizational skills and administrative experience in an office and courthouse setting. There will be courtroom observational opportunities as well as training and “brown bag” learning opportunities available to all interns during the summer program. This is an ideal internship experience for students who are interested in gaining paralegal-type work experience or pursuing further legal studies or a career in the courts. The intern will be responsible for: Organizing case files and records, as well as retrieving and archiving case files and records. Updating and organizing the department’s directory of shared files (electronic and paper files). Reviewing case files and drafting memoranda regarding case status and legal issues presented. Preparing case files for review and subsequent action by attorneys and judges. Drafting correspondence and business communications with internal and external recipients. Assisting legal and other court staff with day-to-day administrative office support duties. Performing a variety of other tasks and projects as assigned. Desired skills and background from the intern: Documentation demonstrating full vaccination against COVID-19. Strong interest in the law and legal fields of study; interest in real estate law a plus. Strong writing and communication skills, attention to detail, comfortable working in a team environment or independently, and ability to maintain effective working relationships. Educational or professional experience that demonstrates intellectual curiosity, willingness to learn, and leadership abilities. Ability to maintain professional discretion and strict privacy and confidentiality. Familiarity with general office tasks (answering phones, emailing, photocopying, and scanning) and office software (Microsoft Word, Outlook, Excel, and Zoom videoconferencing). Any prior administrative work or office experience a plus. Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Case Specialist-Eastern Division Housing Court Pay Grade: Grade 7 Starting Pay: $37,278.22/Yr. Departmental Mission Statement: The Housing Court’s mission is to adjudicate all matters presented by litigants within its jurisdiction regarding housing in a fair, efficient, and timely manner according to the rule of law and the facts presented. In accordance with this mission, the Housing Court, through its operating philosophy and business practices, strives to present a citizen oriented process to maximize access to justice for all such litigants. All members of the Housing Court are committed to this mission and process to fulfill our role within the judicial branch. HOUSING COURT ORGANIZATIONAL PROFILE: Notes: All candidates must be able to travel among the offices and sessions within the division and are subject to assignment and/or reassignment at any time to any of the offices or sessions of the division at the discretion of the department head. Offices & Sessions include travelling to: Chelsea and Somerville. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders; Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom; Sends out notices to various parties and attorneys; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning cases processing activities; Performs related duties as required. Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, either manually or using the court’s automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required; Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required; Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court’s automated case processing system as necessary; Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions; Assists in the training of new employees and in the ongoing training of other employees; Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required; May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; Performs all of the duties of the lower levels within this series as required; Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Performs the most complex case processing functions within established guidelines, either manually or using the court’s automated case processing system as necessary; Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems; Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court’s automated case processing system as necessary. Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor’s review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Provides assistance to staff using word processing and other software applications, such as the court’s automated case processing system. May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Case Specialist II Additional Requirements: A minimum of two of years of experience as a Case Specialist I. Demonstrated understanding and training in the court’s automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: A minimum of two years of experience as a Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: A minimum of two years of experience as a Case Specialist III. Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. Considerable working knowledge of all case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. Closing Date/Time: 2022-08-22
May 19, 2022
Full Time
Title: Case Specialist-Eastern Division Housing Court Pay Grade: Grade 7 Starting Pay: $37,278.22/Yr. Departmental Mission Statement: The Housing Court’s mission is to adjudicate all matters presented by litigants within its jurisdiction regarding housing in a fair, efficient, and timely manner according to the rule of law and the facts presented. In accordance with this mission, the Housing Court, through its operating philosophy and business practices, strives to present a citizen oriented process to maximize access to justice for all such litigants. All members of the Housing Court are committed to this mission and process to fulfill our role within the judicial branch. HOUSING COURT ORGANIZATIONAL PROFILE: Notes: All candidates must be able to travel among the offices and sessions within the division and are subject to assignment and/or reassignment at any time to any of the offices or sessions of the division at the discretion of the department head. Offices & Sessions include travelling to: Chelsea and Somerville. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders; Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom; Sends out notices to various parties and attorneys; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning cases processing activities; Performs related duties as required. Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, either manually or using the court’s automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required; Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required; Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court’s automated case processing system as necessary; Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions; Assists in the training of new employees and in the ongoing training of other employees; Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required; May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; Performs all of the duties of the lower levels within this series as required; Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Performs the most complex case processing functions within established guidelines, either manually or using the court’s automated case processing system as necessary; Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems; Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court’s automated case processing system as necessary. Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor’s review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Provides assistance to staff using word processing and other software applications, such as the court’s automated case processing system. May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Case Specialist II Additional Requirements: A minimum of two of years of experience as a Case Specialist I. Demonstrated understanding and training in the court’s automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: A minimum of two years of experience as a Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: A minimum of two years of experience as a Case Specialist III. Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. Considerable working knowledge of all case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Office of Diversity, Equity, Inclusion and Experience Summer 2022 Intern Job Description At the Trial Court, we believe in Justice with Speed and Dignity. This is an amazing opportunity to see Justice at Work! Join the Trial Court for an 8-to-10-week paid internship this summer and experience the tremendous work the Trial Courts do every day. Please complete the on-line application and upload a current resume. The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionalsutilizing best practices in a manner that inspires public trust and confidence. Department Mission Statement: To create an inclusive culture and support continuous systemic improvement, the Office of Diversity, Equity, Inclusion and Experience (ODEIE) builds organizational capacity and implements best practices by leading collaborative efforts with Trial Court departments and external stakeholders. ODEIE provides strategic leadership through partnerships that empower and support every Trial Court department and employee to shift Court culture and embed DEI more effectively in Court operations. Position Summary: Support the development of ODEIE video library planning with ideas and storyboarding around a Court empathy video and other topical DEI video shorts Assist with the implementation and assessment of DEI strategies and programs to recommend to Court leadership that continuously improves employee engagement among current and future talent Support the creation of companion documents to provide training participants post-training for their expanded learning and growth Assist in compiling relevant DEI articles, resources, tools, and podcasts Collaborate to strategize & make recommendations on DEIE content internal communications Assist in the coordination of awareness observances, maintain the cultural observance calendar, and prepare related communications Position Requirements: Students working towards an associate’s or bachelor’s degree (class of 2022 high school graduates are welcome to apply) from an accredited college or university Strong interest in social justice issues and creating diverse, equitable and inclusive workplaces Ability to work independently and part of a team Strong analytical and organizational abilities Technical skillset with using Microsoft Office Suite, Adobe programs, and other computer or web-based software Solid ability to communicate clearly and effectively in oral and written forms Closing Date/Time: 2022-08-22
May 19, 2022
Full Time
Office of Diversity, Equity, Inclusion and Experience Summer 2022 Intern Job Description At the Trial Court, we believe in Justice with Speed and Dignity. This is an amazing opportunity to see Justice at Work! Join the Trial Court for an 8-to-10-week paid internship this summer and experience the tremendous work the Trial Courts do every day. Please complete the on-line application and upload a current resume. The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionalsutilizing best practices in a manner that inspires public trust and confidence. Department Mission Statement: To create an inclusive culture and support continuous systemic improvement, the Office of Diversity, Equity, Inclusion and Experience (ODEIE) builds organizational capacity and implements best practices by leading collaborative efforts with Trial Court departments and external stakeholders. ODEIE provides strategic leadership through partnerships that empower and support every Trial Court department and employee to shift Court culture and embed DEI more effectively in Court operations. Position Summary: Support the development of ODEIE video library planning with ideas and storyboarding around a Court empathy video and other topical DEI video shorts Assist with the implementation and assessment of DEI strategies and programs to recommend to Court leadership that continuously improves employee engagement among current and future talent Support the creation of companion documents to provide training participants post-training for their expanded learning and growth Assist in compiling relevant DEI articles, resources, tools, and podcasts Collaborate to strategize & make recommendations on DEIE content internal communications Assist in the coordination of awareness observances, maintain the cultural observance calendar, and prepare related communications Position Requirements: Students working towards an associate’s or bachelor’s degree (class of 2022 high school graduates are welcome to apply) from an accredited college or university Strong interest in social justice issues and creating diverse, equitable and inclusive workplaces Ability to work independently and part of a team Strong analytical and organizational abilities Technical skillset with using Microsoft Office Suite, Adobe programs, and other computer or web-based software Solid ability to communicate clearly and effectively in oral and written forms Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
At the Trial Court, we believe in Justice with Speed and Dignity. This is an amazing opportunity to see Justice at Work! Join the Trial Court for an 8 to 10 week paid internship this summer and experience the tremendous work the Trial Courts do every day. Please complete the on-line application and upload a current resume. The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionalsutilizing best practices in a manner that inspires public trust and confidence. Department Mission Statement: The Human Resources Department partners with management to create and maintain a talented, qualified workforce by recruiting a diverse applicant pool, by facilitating the fair merit-based selection for appointment of the most qualified candidates, by developing appropriate workforce training, by fostering positive management-employee relations, by promptly addressing workplace issues, and by developing performance based measures to ensure the continued excellence of the workforce. The Human Resources Department will use best practices to ensure that this collaborative effort advances the mission of the Trial Court. Position Summary: Working within the Benefits and Onboarding Unit of the Human Resources Department of the Office of Court Management (OCM), this position will assist the Onboarding team in delivering enhanced new hire services for the Trial Court workforce by administering and sustaining of a high level of customer service for all onboarding processes and enhancing the delivery of existing onboarding resources. The Onboarding team is dedicated to assisting and supporting Trial Court employees on benefit enrollment, retirement planning and navigation, and taking advantage of ongoing employee benefit programs . Position Requirements: Working towards a Bachelor’s Degree (or high school diploma, or graduate degree, etc.) from an accredited college or university Strong interpersonal skills; Demonstrated proficiency in Microsoft Office software including Outlook, Word, Excel and PowerPoint. Knowledge of and ability to use personal computers, including business-related software; Ability to multi-task and manage a variety of assignments at once; Ability to adapt quickly to changing circumstances and develop workarounds for issues that require timely resolution; Ability to communicate clearly and effectively in oral and written form; Closing Date/Time: 2022-08-22
May 19, 2022
Full Time
At the Trial Court, we believe in Justice with Speed and Dignity. This is an amazing opportunity to see Justice at Work! Join the Trial Court for an 8 to 10 week paid internship this summer and experience the tremendous work the Trial Courts do every day. Please complete the on-line application and upload a current resume. The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionalsutilizing best practices in a manner that inspires public trust and confidence. Department Mission Statement: The Human Resources Department partners with management to create and maintain a talented, qualified workforce by recruiting a diverse applicant pool, by facilitating the fair merit-based selection for appointment of the most qualified candidates, by developing appropriate workforce training, by fostering positive management-employee relations, by promptly addressing workplace issues, and by developing performance based measures to ensure the continued excellence of the workforce. The Human Resources Department will use best practices to ensure that this collaborative effort advances the mission of the Trial Court. Position Summary: Working within the Benefits and Onboarding Unit of the Human Resources Department of the Office of Court Management (OCM), this position will assist the Onboarding team in delivering enhanced new hire services for the Trial Court workforce by administering and sustaining of a high level of customer service for all onboarding processes and enhancing the delivery of existing onboarding resources. The Onboarding team is dedicated to assisting and supporting Trial Court employees on benefit enrollment, retirement planning and navigation, and taking advantage of ongoing employee benefit programs . Position Requirements: Working towards a Bachelor’s Degree (or high school diploma, or graduate degree, etc.) from an accredited college or university Strong interpersonal skills; Demonstrated proficiency in Microsoft Office software including Outlook, Word, Excel and PowerPoint. Knowledge of and ability to use personal computers, including business-related software; Ability to multi-task and manage a variety of assignments at once; Ability to adapt quickly to changing circumstances and develop workarounds for issues that require timely resolution; Ability to communicate clearly and effectively in oral and written form; Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
At the Trial Court, we believe in Justice with Speed and Dignity. This is an amazing opportunity to see Justice at Work! Join the Trial Court for an 8 to 10 week paid internship this summer and experience the tremendous work the Trial Courts do every day. Please complete the on-line application and upload a current resume. Department Mission Statement: The Trial Court Office of Workplace Rights and Compliance (OWRC) works with court users, employees, judges and clerks to create a Trial Court free from unlawful discrimination, harassment, and retaliation regardless of race, color, national origin, ancestry, religious creed, sex, sexual orientation, gender expression, gender identity, disability, mental illness, military service or veteran status, genetics, and/or other protected characteristics. The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionalsutilizing best practices in a manner that inspires public trust and confidence. Position Summary: Working within OWRC of the Executive Office of the Trial Court, we are seeking a personable and highly motivated individual that wants actual hands-on experience. The intern, under the supervision and guidance of the Director of the OWRC, will work on a variety of day-to-day tasks that will involve administrative support and data management. The intern’s daily duties may include, but are not limited to, the following: Assist with the office’s daily administrative tasks. Assist with scheduling and coordinating trainings and meetings. Assist with managing the case management system, inputting information, data and records. Prepare various spreadsheets and reports. Answering inquiries, take messages or redirect calls and emails, and provide basic information. Sort and distribute incoming mail and prepare outgoing mail (envelopes, packages, etc.). Handles confidential information in a discreet, professional manner. Operate office equipment such as voicemail system, photocopiers, and scanners. Help prepare Word, PowerPoint, and Excel documents. Organize files retrieve information and perform internet searches. Provides input for process and procedure development. Performs other related duties as assigned. Working towards a bachelor’s degree (or high school diploma, or graduate degree, etc.) from an accredited college or university. Required knowledge, skills, abilities, and experience: Demonstrate awareness, understanding, and skills necessary to work in a diverse environment. Demonstrated ability to work effectively and independently. Proficiency in MS Office (MS Excel and PowerPoint, in particular), Outlook and Zoom. Detail-oriented with strong organizational skills. Excellent critical thinking and problem-solving skills. Ability to multi-task. Ability to work independently and in a team environment with a cooperative, positive attitude. Closing Date/Time: 2022-08-22
May 19, 2022
Full Time
At the Trial Court, we believe in Justice with Speed and Dignity. This is an amazing opportunity to see Justice at Work! Join the Trial Court for an 8 to 10 week paid internship this summer and experience the tremendous work the Trial Courts do every day. Please complete the on-line application and upload a current resume. Department Mission Statement: The Trial Court Office of Workplace Rights and Compliance (OWRC) works with court users, employees, judges and clerks to create a Trial Court free from unlawful discrimination, harassment, and retaliation regardless of race, color, national origin, ancestry, religious creed, sex, sexual orientation, gender expression, gender identity, disability, mental illness, military service or veteran status, genetics, and/or other protected characteristics. The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionalsutilizing best practices in a manner that inspires public trust and confidence. Position Summary: Working within OWRC of the Executive Office of the Trial Court, we are seeking a personable and highly motivated individual that wants actual hands-on experience. The intern, under the supervision and guidance of the Director of the OWRC, will work on a variety of day-to-day tasks that will involve administrative support and data management. The intern’s daily duties may include, but are not limited to, the following: Assist with the office’s daily administrative tasks. Assist with scheduling and coordinating trainings and meetings. Assist with managing the case management system, inputting information, data and records. Prepare various spreadsheets and reports. Answering inquiries, take messages or redirect calls and emails, and provide basic information. Sort and distribute incoming mail and prepare outgoing mail (envelopes, packages, etc.). Handles confidential information in a discreet, professional manner. Operate office equipment such as voicemail system, photocopiers, and scanners. Help prepare Word, PowerPoint, and Excel documents. Organize files retrieve information and perform internet searches. Provides input for process and procedure development. Performs other related duties as assigned. Working towards a bachelor’s degree (or high school diploma, or graduate degree, etc.) from an accredited college or university. Required knowledge, skills, abilities, and experience: Demonstrate awareness, understanding, and skills necessary to work in a diverse environment. Demonstrated ability to work effectively and independently. Proficiency in MS Office (MS Excel and PowerPoint, in particular), Outlook and Zoom. Detail-oriented with strong organizational skills. Excellent critical thinking and problem-solving skills. Ability to multi-task. Ability to work independently and in a team environment with a cooperative, positive attitude. Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Intern Job Description - Office of Transcription Services (OTS) At the Trial Court, we believe in Justice with Speed and Dignity. This is an amazing opportunity to see Justice at Work! Join the Trial Court for an 8 to 10 week paid internship this summer and experience the tremendous work the Trial Courts do every day. Please complete the on-line application and upload a current resume. The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionalsutilizing best practices in a manner that inspires public trust and confidence. Department Mission Statement - Language Access and Court Records: The Language Access and Court Records Department includesthe multidimensional operations of the Office of Language Access (OLA), Office of Transcription Services (OTS), and the Records Management Centers (RMC), ensuringall laws, court rules, regulations, and standards for court programs and services are met, including but not limited to Title IV of the Civil Rights Act of 1964, Executive Order 13166 that strengthened Title IV in 2000, the Trial Court's Uniform TranscriptFormat (UTF) of 2008, the Standards and Procedures of the Office of Language Access of 2021, and the Supreme Judicial Court's Rules on records retention and trial transcriptions for fee generating appointments. This Department provides access to administrative records and trial transcripts of digitally recorded court proceedings for the bench, the bar, the public, and self-represented litigants (SRL) to effectively access all aspects of the judicial system, and statewide oversight of court programs and services relative to spoken language access to interpreters and translators for limited English proficient (LEP), and sign language or communication access real-time translation for Deaf and Hard of Hearing (DHH) individuals. Position Summary: Office of Transcription Services (OTS) · Assist with answering phone calls and responding to email requests or questions from ordering parties, the court, attorneys, and the general public · Assist with digitally logging transcript order forms · Assist with the transcript production process, including assisting with locating courtroom audio records of proceedings, retrieving MassCourts Docket Reports, communicating with requestors, transcribers, and the court, and digitally archiving all documents and records relating to a transcript order · Assist with various administrative and office support tasks such as photocopying, scanning, filing OTS records Position Requirements: Working towards a Bachelor’s Degree (or high school diploma, or graduate degree, etc.) from an accredited college or university Ability to multitask Excellent verbal and written communication and customer service skills Closing Date/Time: 2022-08-22
May 19, 2022
Full Time
Intern Job Description - Office of Transcription Services (OTS) At the Trial Court, we believe in Justice with Speed and Dignity. This is an amazing opportunity to see Justice at Work! Join the Trial Court for an 8 to 10 week paid internship this summer and experience the tremendous work the Trial Courts do every day. Please complete the on-line application and upload a current resume. The Trial Court is committed to: fair and impartial administration of justice; protection of constitutional and statutory rights and liberties; equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service to the public by committed and dedicated professionalsutilizing best practices in a manner that inspires public trust and confidence. Department Mission Statement - Language Access and Court Records: The Language Access and Court Records Department includesthe multidimensional operations of the Office of Language Access (OLA), Office of Transcription Services (OTS), and the Records Management Centers (RMC), ensuringall laws, court rules, regulations, and standards for court programs and services are met, including but not limited to Title IV of the Civil Rights Act of 1964, Executive Order 13166 that strengthened Title IV in 2000, the Trial Court's Uniform TranscriptFormat (UTF) of 2008, the Standards and Procedures of the Office of Language Access of 2021, and the Supreme Judicial Court's Rules on records retention and trial transcriptions for fee generating appointments. This Department provides access to administrative records and trial transcripts of digitally recorded court proceedings for the bench, the bar, the public, and self-represented litigants (SRL) to effectively access all aspects of the judicial system, and statewide oversight of court programs and services relative to spoken language access to interpreters and translators for limited English proficient (LEP), and sign language or communication access real-time translation for Deaf and Hard of Hearing (DHH) individuals. Position Summary: Office of Transcription Services (OTS) · Assist with answering phone calls and responding to email requests or questions from ordering parties, the court, attorneys, and the general public · Assist with digitally logging transcript order forms · Assist with the transcript production process, including assisting with locating courtroom audio records of proceedings, retrieving MassCourts Docket Reports, communicating with requestors, transcribers, and the court, and digitally archiving all documents and records relating to a transcript order · Assist with various administrative and office support tasks such as photocopying, scanning, filing OTS records Position Requirements: Working towards a Bachelor’s Degree (or high school diploma, or graduate degree, etc.) from an accredited college or university Ability to multitask Excellent verbal and written communication and customer service skills Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Intern Duties for the Access to Justice Initiative Departmental Mission : The Executive Office of the Trial Court is led by the Chief Justice of the Trial Court and the Court Administrator and oversees judicial and court operations, including the Office of Court Management. The Executive Office works collaboratively with the Trial Court’s seven Departments and Commissioners of Probation and Jury to develop and implement policies and initiatives that promote an environment of continuous improvement and ensure the most effective use of resources to support and enhance the delivery of justice in the Trial Court. The Executive Office also oversees the development and implementation of strategic planning for the Trial Court. The Massachusetts Office of Access to Justice (A2J) within the Executive Office of the Trial Court works to provide equal access to the court system for the public, including self-represented litigants, those with limited or no English proficiency, and individuals with mental or physical disabilities. Position Summary: The intern, under the supervision and guidance of the Access to Justice Administrator, Forms and Technology Administrator, and/or designee, will work on a variety of assignments that will involve the administration and development of A2J business and operations. The intern should be able to provide a broad range of skilled and confidential administrative support. In addition, the Forms and Technology Administrator may assign the intern responsibility for longer-term projects, including the analysis, editing, and database management of forms. The Access to Justice Coordinator may assign the intern responsibility for longer-term projects as well, including the establishment of a Court Navigator program, A2J Liaisons, as well as research and planning for Lawyer for the Day programs. Because A2J has statewide jurisdiction, the intern may be called upon to accompany the A2J staff and travel across the Commonwealth if/when the need arises. The intern’s daily duties may include, but are not limited to, the following: Assist with the planning and execution of the A2J Library Initiative / outreach events, conferences, etc. Assist with the creation of a Courtwide Navigator Program Assist with the creation of A2J Liaison program Assist with the review of mass.gov forms for compliance with the Forms Design Guidelines Assist in editing forms to comply with the Forms Design Guidelines Assist in a minimal viable product of a Forms Database Assist with the management of forms projects and corresponding schedules and deliverables Assist with the office’s daily administrative tasks Position Requirements: Working towards a Bachelor's Degree from an accredited college of university Knowledge of Microsoft Office, Adobe and other computer software Ability to analyze and solve problems Strong Interpersonal Skills Ability to communicate clearly and effectively in oral and written forms Ability to work independently and part of a team. Closing Date/Time: 2022-08-22
May 19, 2022
Full Time
Intern Duties for the Access to Justice Initiative Departmental Mission : The Executive Office of the Trial Court is led by the Chief Justice of the Trial Court and the Court Administrator and oversees judicial and court operations, including the Office of Court Management. The Executive Office works collaboratively with the Trial Court’s seven Departments and Commissioners of Probation and Jury to develop and implement policies and initiatives that promote an environment of continuous improvement and ensure the most effective use of resources to support and enhance the delivery of justice in the Trial Court. The Executive Office also oversees the development and implementation of strategic planning for the Trial Court. The Massachusetts Office of Access to Justice (A2J) within the Executive Office of the Trial Court works to provide equal access to the court system for the public, including self-represented litigants, those with limited or no English proficiency, and individuals with mental or physical disabilities. Position Summary: The intern, under the supervision and guidance of the Access to Justice Administrator, Forms and Technology Administrator, and/or designee, will work on a variety of assignments that will involve the administration and development of A2J business and operations. The intern should be able to provide a broad range of skilled and confidential administrative support. In addition, the Forms and Technology Administrator may assign the intern responsibility for longer-term projects, including the analysis, editing, and database management of forms. The Access to Justice Coordinator may assign the intern responsibility for longer-term projects as well, including the establishment of a Court Navigator program, A2J Liaisons, as well as research and planning for Lawyer for the Day programs. Because A2J has statewide jurisdiction, the intern may be called upon to accompany the A2J staff and travel across the Commonwealth if/when the need arises. The intern’s daily duties may include, but are not limited to, the following: Assist with the planning and execution of the A2J Library Initiative / outreach events, conferences, etc. Assist with the creation of a Courtwide Navigator Program Assist with the creation of A2J Liaison program Assist with the review of mass.gov forms for compliance with the Forms Design Guidelines Assist in editing forms to comply with the Forms Design Guidelines Assist in a minimal viable product of a Forms Database Assist with the management of forms projects and corresponding schedules and deliverables Assist with the office’s daily administrative tasks Position Requirements: Working towards a Bachelor's Degree from an accredited college of university Knowledge of Microsoft Office, Adobe and other computer software Ability to analyze and solve problems Strong Interpersonal Skills Ability to communicate clearly and effectively in oral and written forms Ability to work independently and part of a team. Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Lowell, Massachusetts, United States
Title: Case Specialist (Gr 7-10) Pay Grade: Grade 7 Starting Pay: $ 37,278.22 Departmental Mission Statement: The Probate and Family Court Department's mission is to deliver timely justice to the public by providing equal access to a fair, equitable and efficient forum to resolve family and probate legal matters and to assist and protect all individuals, families and children in an impartial and respectful manner. The Probate and Family Court Department has jurisdiction over family-related and probate matters, such as divorce, paternity, child support, custody, parenting time, adoption, termination of parental rights, and abuse prevention. We also handle wills, estates, trusts, guardianships, conservatorships, and changes of name. The Court has 14 divisions. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/probate-and-family-court Notes:This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Bilingual applicants are encouraged to apply. (Spanish, Khmer, and Portuguese) Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Supervision Received: Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Job Competencies: Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2022-08-22
May 18, 2022
Full Time
Title: Case Specialist (Gr 7-10) Pay Grade: Grade 7 Starting Pay: $ 37,278.22 Departmental Mission Statement: The Probate and Family Court Department's mission is to deliver timely justice to the public by providing equal access to a fair, equitable and efficient forum to resolve family and probate legal matters and to assist and protect all individuals, families and children in an impartial and respectful manner. The Probate and Family Court Department has jurisdiction over family-related and probate matters, such as divorce, paternity, child support, custody, parenting time, adoption, termination of parental rights, and abuse prevention. We also handle wills, estates, trusts, guardianships, conservatorships, and changes of name. The Court has 14 divisions. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/probate-and-family-court Notes:This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Bilingual applicants are encouraged to apply. (Spanish, Khmer, and Portuguese) Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Supervision Received: Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Job Competencies: Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Law Clerk- Housing Court Pay Grade: 16 Starting Pay: $66,823.87 Departmental Mission Statement: The Housing Court’s mission is to adjudicate all matters presented by litigants within its jurisdiction regarding housing in a fair, efficient, and timely manner according to the rule of law and the facts presented. In accordance with this mission, the Housing Court, through its operating philosophy and business practices, strives to present a citizen-oriented process to maximize access to justice for all such litigants. All members of the Housing Court are committed to this mission and process to fulfill our role within the judicial branch. Housing Court Organizational Profile Notes: HOUSING COURT LAW CLERK POSTINGADDITIONAL APPLICATION INSTRUCTIONS This Law Clerk term will be for one year from the date of appointment, with the option to re-new for an additional year. This full-time non-union position is assigned to the Administrative Office of Housing Court After submitting your application and the resume through the Trial Court’s applicant tracking system, you will need to submit the following supplemental materials via email attachments to: hr.department@jud.state.ma.us Please include the following in the “subject line” of the email: HC Law Clerk - Last Name, First Name. In your email, please attach the following documents: 1. Cover Letter.Please explain your interest in a judicial clerkship with the Housing Court. Cover letters may be addressed to: Benjamin O. Adeyinka Deputy Court Administrator Administrative Office of the Housing Court Edward W. Brooke Courthouse 24 New Chardon Street, 6thFloor Boston, MA 02114 2. Law School Transcript/Academic Record.The transcript should cover the entire law school period. Applicants who started at one law school but transferred and graduated from another law school must provide transcripts from both schools. For initial screening purposes, unofficial transcripts are acceptable. However, applicants selected for a first-round interview must bring their official law school transcript(s), bearing the registrar’s seal, to the interview. 3. Writing Sample.The writing sample should demonstrate the applicant’s ability to analyze legal problems and apply legal principles to a given factual setting. The writing sample should be five pages with double-spaced text, one-inch page margins, and a font no smaller than Times New Roman 12pt. The writing sample must be solely the work of the applicant and maynotbe edited by another. Briefs or opinions signed by another and law review articles are considered to be edited. Applicants selected for a first-round interview should be prepared to provide a second writing sample. Do not submit any other documents including letters of recommendations with your application. Applicants that are selected for a first round interview may provide letters of recommendations at that time. Referencesshould not contact the Housing Court directly on behalf ofan applicant. All applications and supplemental materials must be received by the end of the business day(4:30 pm) on the posting closing date.Late or incomplete applications will not be considered. Pleasedonot contact the Administrative Office of the Housing Court with inquiries regarding the receipt or status of an application. Position Summary: The Housing Court is accepting applications for a law clerk position. The law clerk will serve a one-year term and may be invited to return for an additional one-year term. The successful candidate will be based out of the Administrative Office of the Housing Court in Boston, may work in Housing Court locations across the Commonwealth, and may be required to travel to other courthouses throughoutMassachusetts. The law clerk, under the supervision of the Administrative Office of the Housing Court, will work directly with the justices on a variety of assignments that will involve performing legal research, preparing memoranda on cases and legal issues, drafting decisions and orders, and/or attending court sessions. Research topics will include not only substantive questions of law but also questions involving procedural and evidentiary issues. The law clerk may also be tasked with various administrative assignments. The law clerks can expect to complete the clerkship with a solid understanding of landlord-tenant and other housing law, court rules, and general courtroom practice. Law Clerk Duties: Discuss legal issues with justices and administrative team. Perform careful and accurate legal research and analysis. Prepare well-written legal briefs, research memoranda, and draft decisions and orders. Attend motion hearings, portions of trials, and other courtroom proceedings. Submit all required administrative forms, such as work logs.Assist in maintaining law library materials, as necessary. Assist in preparing and delivering legal presentations and procedural guidance, as required. Engage and assist in public outreach events, as determined by the Administrative Office of the Housing Court. Perform related tasks as required. Minimum Requirements: These are the minimum requirements necessary to apply for the law clerk position. As of the start of the clerkship, a Juris Doctor degree from an ABA-approved/provisionally approved law school. As of the start of the clerkship, Massachusetts residency. Access to a reliable vehicle and the ability to travel throughout Massachusetts. High professional and ethical standards. Excellent legal research skills, using both online and book resources. Excellent legal writing and analytical skills. Experience and knowledge in the use of personal computers, including the use of word processing programs and legal research services. Ability to follow written and oral instructions. Ability to manage, prioritize, and timely complete assignments. Ability to work independently while maintaining productivity and good judgment. Ability to work well with others in a professional setting, including justices, managers, and court staff. Commitment to serving the full term of the clerkship. Closing Date/Time: 2022-08-22
May 17, 2022
Full Time
Title: Law Clerk- Housing Court Pay Grade: 16 Starting Pay: $66,823.87 Departmental Mission Statement: The Housing Court’s mission is to adjudicate all matters presented by litigants within its jurisdiction regarding housing in a fair, efficient, and timely manner according to the rule of law and the facts presented. In accordance with this mission, the Housing Court, through its operating philosophy and business practices, strives to present a citizen-oriented process to maximize access to justice for all such litigants. All members of the Housing Court are committed to this mission and process to fulfill our role within the judicial branch. Housing Court Organizational Profile Notes: HOUSING COURT LAW CLERK POSTINGADDITIONAL APPLICATION INSTRUCTIONS This Law Clerk term will be for one year from the date of appointment, with the option to re-new for an additional year. This full-time non-union position is assigned to the Administrative Office of Housing Court After submitting your application and the resume through the Trial Court’s applicant tracking system, you will need to submit the following supplemental materials via email attachments to: hr.department@jud.state.ma.us Please include the following in the “subject line” of the email: HC Law Clerk - Last Name, First Name. In your email, please attach the following documents: 1. Cover Letter.Please explain your interest in a judicial clerkship with the Housing Court. Cover letters may be addressed to: Benjamin O. Adeyinka Deputy Court Administrator Administrative Office of the Housing Court Edward W. Brooke Courthouse 24 New Chardon Street, 6thFloor Boston, MA 02114 2. Law School Transcript/Academic Record.The transcript should cover the entire law school period. Applicants who started at one law school but transferred and graduated from another law school must provide transcripts from both schools. For initial screening purposes, unofficial transcripts are acceptable. However, applicants selected for a first-round interview must bring their official law school transcript(s), bearing the registrar’s seal, to the interview. 3. Writing Sample.The writing sample should demonstrate the applicant’s ability to analyze legal problems and apply legal principles to a given factual setting. The writing sample should be five pages with double-spaced text, one-inch page margins, and a font no smaller than Times New Roman 12pt. The writing sample must be solely the work of the applicant and maynotbe edited by another. Briefs or opinions signed by another and law review articles are considered to be edited. Applicants selected for a first-round interview should be prepared to provide a second writing sample. Do not submit any other documents including letters of recommendations with your application. Applicants that are selected for a first round interview may provide letters of recommendations at that time. Referencesshould not contact the Housing Court directly on behalf ofan applicant. All applications and supplemental materials must be received by the end of the business day(4:30 pm) on the posting closing date.Late or incomplete applications will not be considered. Pleasedonot contact the Administrative Office of the Housing Court with inquiries regarding the receipt or status of an application. Position Summary: The Housing Court is accepting applications for a law clerk position. The law clerk will serve a one-year term and may be invited to return for an additional one-year term. The successful candidate will be based out of the Administrative Office of the Housing Court in Boston, may work in Housing Court locations across the Commonwealth, and may be required to travel to other courthouses throughoutMassachusetts. The law clerk, under the supervision of the Administrative Office of the Housing Court, will work directly with the justices on a variety of assignments that will involve performing legal research, preparing memoranda on cases and legal issues, drafting decisions and orders, and/or attending court sessions. Research topics will include not only substantive questions of law but also questions involving procedural and evidentiary issues. The law clerk may also be tasked with various administrative assignments. The law clerks can expect to complete the clerkship with a solid understanding of landlord-tenant and other housing law, court rules, and general courtroom practice. Law Clerk Duties: Discuss legal issues with justices and administrative team. Perform careful and accurate legal research and analysis. Prepare well-written legal briefs, research memoranda, and draft decisions and orders. Attend motion hearings, portions of trials, and other courtroom proceedings. Submit all required administrative forms, such as work logs.Assist in maintaining law library materials, as necessary. Assist in preparing and delivering legal presentations and procedural guidance, as required. Engage and assist in public outreach events, as determined by the Administrative Office of the Housing Court. Perform related tasks as required. Minimum Requirements: These are the minimum requirements necessary to apply for the law clerk position. As of the start of the clerkship, a Juris Doctor degree from an ABA-approved/provisionally approved law school. As of the start of the clerkship, Massachusetts residency. Access to a reliable vehicle and the ability to travel throughout Massachusetts. High professional and ethical standards. Excellent legal research skills, using both online and book resources. Excellent legal writing and analytical skills. Experience and knowledge in the use of personal computers, including the use of word processing programs and legal research services. Ability to follow written and oral instructions. Ability to manage, prioritize, and timely complete assignments. Ability to work independently while maintaining productivity and good judgment. Ability to work well with others in a professional setting, including justices, managers, and court staff. Commitment to serving the full term of the clerkship. Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Business Analyst Pay Grade: Management Starting Pay: $ 80,114.47/ Yr.Compensationcommensurate with experience Departmental Mission Statement: The Judicial Information Services (JIS) department is charged with the implementation, maintenance, update and training of technology systems in support of the Office of Court Management and all Judicial Departments, including the Probation Department. This includes network and servers connecting all judicial locations, computer hardware and peripherals, the myriad of software necessary to maintain the judicial programs, and the voice telecommunications services ranging from current phone systems to the use of newly installed video conferencing equipment. JIS is also charged with the production, deployment, training and maintenance of MassCourts (the web-based Trial Court Case Management System - CMS). Judicial Information Services Department Notes: Please upload a current resume during the application process. This requisition will remain open for 30 days; however, first consideration will be given to those applicants that apply within the first 7 days. This position is designated as a management position and is covered by the Trial Court Personnel Policies and Procedures Manual. Position Summary: The Business Analyst is a professional position supporting the Judicial Information Services Department. The Business Analyst is responsible for the analysis, design, configuration and setup of software applications and the functionality therein that supports the business processes of the Massachusetts Trial Court. Supervision Received: Work is performed under the general direction of the Chief Information Officer or his/her designee. Work will be evaluated for professional competence and conformity to policy. Major Duties: Acts as primary liaison between Judicial Information Technology department and court departments. Supports the organization’s key business processes and applications. Develops and reviews specifications for enhancements to the MassCourts case management system, other applications, and associated database environments; Gathers and documents business requirements; Translates requirements into business, functional and use case documents; Provides functional expertise to developers during the design and construction phases of projects; Develops and executes comprehensive system test plans, conditions, test scripts, and test cases; Maintains business systems standards by applying project management methods, tools and processes as standard practice; Provides direct support to users, including troubleshooting with/for users complex problems involving various systems and/or system components; Assists in the creation and delivery of related user documentation and end-user training when requested; and Perform other related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values: Mission Communicates and demonstrates the ethics and values of the Judicial Branch. Mission: Understands, upholds, and communicates the Judicial Branch and Information Services missions. Applied Knowledge: Understands information services operations, specialized tools, applications, and software, with some understanding of the various court departments and divisions. Continuous Learning: Demonstrates a commitment to continuously improve their knowledge of fast changing computer programs, hardware and software through professional development. Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of various racial, ethnic, economic, and cultural backgrounds. Customer Service: Conducts oneself in a courteous and professional manner when assisting all employees of the Judiciary, regardless of their position in the Judiciary. Collaboration: Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Problem Solving: Accurately assesses workplace problems in JISD and recommends and facilitates appropriate solutions Minimum Requirements: The following are the minimum requirements to be considered for the position of Business Analyst: Applicants must have at least (A) a Bachelor’s degree ; (B) three years of fulltime, or equivalent part time, professional experience in business management work, the major duties of which included at least two or more of the following functions: information technology, public policy, business, or management analysis, and (C) any equivalent combination of the required experience and the substitutions below. Substitutions: A Master's or higher degree with a major in information technology, business administration, industrial engineering, industrial or business management, or public administration is preferred and may be substituted for the required (B) experience. *Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. Preferred Qualifications: PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES: Strong customer service skills; Excellent interpersonal, written and oral communication skills; Demonstrated ability to balance, prioritize and organize multiple tasks; Demonstrated ability to work collaboratively in teams and across organizations; Demonstrated ability to synthesize feedback and adjust plans accordingly; Demonstrated ability to build strong relationships inside and outside the organization; Basic analytical skills to evaluate information gathered from multiple sources, consolidate details and extract to functional requirements; Demonstrated ability to effectively translate user requirements into business, functional and test scenarios for projects of various sizes and complexity; Experience preparing technical documentation. Ability to analyze complex issues and information relating to systems and programs; Ability to communicate technical information to nontechnical people effectively; Ability to work effectively alone and as member of a team; Ability to perform tasks as directed by management; Experience working in or with justice agencies Closing Date/Time: 2022-08-23
May 17, 2022
Full Time
Title: Business Analyst Pay Grade: Management Starting Pay: $ 80,114.47/ Yr.Compensationcommensurate with experience Departmental Mission Statement: The Judicial Information Services (JIS) department is charged with the implementation, maintenance, update and training of technology systems in support of the Office of Court Management and all Judicial Departments, including the Probation Department. This includes network and servers connecting all judicial locations, computer hardware and peripherals, the myriad of software necessary to maintain the judicial programs, and the voice telecommunications services ranging from current phone systems to the use of newly installed video conferencing equipment. JIS is also charged with the production, deployment, training and maintenance of MassCourts (the web-based Trial Court Case Management System - CMS). Judicial Information Services Department Notes: Please upload a current resume during the application process. This requisition will remain open for 30 days; however, first consideration will be given to those applicants that apply within the first 7 days. This position is designated as a management position and is covered by the Trial Court Personnel Policies and Procedures Manual. Position Summary: The Business Analyst is a professional position supporting the Judicial Information Services Department. The Business Analyst is responsible for the analysis, design, configuration and setup of software applications and the functionality therein that supports the business processes of the Massachusetts Trial Court. Supervision Received: Work is performed under the general direction of the Chief Information Officer or his/her designee. Work will be evaluated for professional competence and conformity to policy. Major Duties: Acts as primary liaison between Judicial Information Technology department and court departments. Supports the organization’s key business processes and applications. Develops and reviews specifications for enhancements to the MassCourts case management system, other applications, and associated database environments; Gathers and documents business requirements; Translates requirements into business, functional and use case documents; Provides functional expertise to developers during the design and construction phases of projects; Develops and executes comprehensive system test plans, conditions, test scripts, and test cases; Maintains business systems standards by applying project management methods, tools and processes as standard practice; Provides direct support to users, including troubleshooting with/for users complex problems involving various systems and/or system components; Assists in the creation and delivery of related user documentation and end-user training when requested; and Perform other related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values: Mission Communicates and demonstrates the ethics and values of the Judicial Branch. Mission: Understands, upholds, and communicates the Judicial Branch and Information Services missions. Applied Knowledge: Understands information services operations, specialized tools, applications, and software, with some understanding of the various court departments and divisions. Continuous Learning: Demonstrates a commitment to continuously improve their knowledge of fast changing computer programs, hardware and software through professional development. Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of various racial, ethnic, economic, and cultural backgrounds. Customer Service: Conducts oneself in a courteous and professional manner when assisting all employees of the Judiciary, regardless of their position in the Judiciary. Collaboration: Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Problem Solving: Accurately assesses workplace problems in JISD and recommends and facilitates appropriate solutions Minimum Requirements: The following are the minimum requirements to be considered for the position of Business Analyst: Applicants must have at least (A) a Bachelor’s degree ; (B) three years of fulltime, or equivalent part time, professional experience in business management work, the major duties of which included at least two or more of the following functions: information technology, public policy, business, or management analysis, and (C) any equivalent combination of the required experience and the substitutions below. Substitutions: A Master's or higher degree with a major in information technology, business administration, industrial engineering, industrial or business management, or public administration is preferred and may be substituted for the required (B) experience. *Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. Preferred Qualifications: PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES: Strong customer service skills; Excellent interpersonal, written and oral communication skills; Demonstrated ability to balance, prioritize and organize multiple tasks; Demonstrated ability to work collaboratively in teams and across organizations; Demonstrated ability to synthesize feedback and adjust plans accordingly; Demonstrated ability to build strong relationships inside and outside the organization; Basic analytical skills to evaluate information gathered from multiple sources, consolidate details and extract to functional requirements; Demonstrated ability to effectively translate user requirements into business, functional and test scenarios for projects of various sizes and complexity; Experience preparing technical documentation. Ability to analyze complex issues and information relating to systems and programs; Ability to communicate technical information to nontechnical people effectively; Ability to work effectively alone and as member of a team; Ability to perform tasks as directed by management; Experience working in or with justice agencies Closing Date/Time: 2022-08-23
MASSACHUSETTS TRIAL COURT
Newburyport, Massachusetts, United States
Title: Case Specialist-Newburyport Superior Court Pay Grade: Grade 7 Starting Pay: $37,278.22 Departmental Mission Statement: The Superior Court, the trial court of general jurisdiction for the Commonwealth of Massachusetts, is committed to delivering high quality justice in a timely and fair manner in accordance with the rule of law. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/superior-court Notes:This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: • This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2022-08-22
May 13, 2022
Full Time
Title: Case Specialist-Newburyport Superior Court Pay Grade: Grade 7 Starting Pay: $37,278.22 Departmental Mission Statement: The Superior Court, the trial court of general jurisdiction for the Commonwealth of Massachusetts, is committed to delivering high quality justice in a timely and fair manner in accordance with the rule of law. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/superior-court Notes:This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: • This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Palmer, Massachusetts, United States
Title: Case Specialist Series Pay Grade: Grade 7 Starting Pay: $ 37,278.22 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible and respectful to all. The District Court shall conduct its business with integrity, competence and a commitment to excellence in order to promote public trust and confidence in the judicial system. Organizational Profile https://www.mass.gov/orgs/district-court Notes:This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Supervision Received: Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2022-08-23
May 13, 2022
Full Time
Title: Case Specialist Series Pay Grade: Grade 7 Starting Pay: $ 37,278.22 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible and respectful to all. The District Court shall conduct its business with integrity, competence and a commitment to excellence in order to promote public trust and confidence in the judicial system. Organizational Profile https://www.mass.gov/orgs/district-court Notes:This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Supervision Received: Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2022-08-23
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Grant Coordinator Pay Grade: Grade 16 Starting Pay: $ 66,823.87 Departmental Mission Statement: The Executive Office of the Trial Court is led by the Chief Justice of the Trial Court and the Court Administrator and oversees judicial and court operations, including the Office of Court Management. The Executive Office works collaboratively with the seven Trial Court Departments and Commissioners of Probation and Jury to develop and implement policies and initiatives that promote an environment of continuous improvement and ensure the most effective use of resources to allow the delivery of quality justice. The Executive Office also oversees the development and implementation of strategic planning for the Trial Court. The Grant Unit within the Executive Office of the Trial Court complies with both Federal and State laws and regulations, numerous state agencies as well as every department in the Trial Court. The Grant Unit is to pursue supplemental funding sources by procuring and managing external grants. External grants will be used to support creativity and innovation in meeting Trial Court needs that cannot be addressed with existing resources, but may be suitable areas for externally-available grant funds. EXECUTIVE OFFICE OF THE TRIAL COURT ORGANIZATIONAL PROFILE: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Exciting opportunity to part of the team works to secure $10 million from public funding sources that promote innovate solutions to enhance the delivery of justice at the Trial Courts. Position Summary: Working within the Executive Office of the Trial Court, which is led by the Chief Justice of the Trial Court and the Court Administrator, the Grant Coordinator is responsible for facilitating and coordinating existing grant funded programs. The Grant Coordinator also guides the development, review, monitoring, and technical assistance related to all grant (non-state appropriation funded) program activities occurring within the Trial Court. The Grant Coordinator manages the grant application process for a variety of Trial Court programs as it relates to the securing of federal funds or other grant monies. The Coordinator is also responsible for all financial monitoring and reporting related to these awards. The Court Administrator and his/her designee will set the priorities for pursuing grant driven funding and the Grant Coordinator will be assigned with the responsibility to facilitate the acquisition of various grant awards for the Trial Court. Work assignments in this professional position require the exercise of independent judgment and initiative. SUPERVISION RECEIVED: Receives general direction from theSenior Grant Manager in performing duties in accordance with established guidelines. Duties: Develops process for the timely review of proposed Trial Court grant applications and program proposals; Provides technical assistance and grant writing expertise to court divisions and offices in the preparation of grant applications and program proposals; Works with the interdepartmental Grants Task Force and supervises the review of all grant applications and program proposals for adherence to funders' fiscal and programmatic requirements; makes recommendations to supervisors as to approval of applications and proposals; Supervises the review and analysis of all grant applications and program proposals for adherence to Trial Court stated programmatic objectives; serves as liaison to Trial Court administrative offices and commissioners' offices for grant-related matters; Supervises the review of all grant applications and program proposals for adherence to Trial Court fiscal and personnel requirements and works closely with Fiscal and Human Resources staff to ensure that grant and program activities are in conformance with Trial Court policies and procedures; Oversees the collection of data from federal agencies, foundations or other non-state funders on current programs and regulations; Cooperates with other public or private organizations that are seeking grant funds which involve Trial Court participation to ensure consistency with Trial Court policies and the availability of Trial Court resources; Researches sources of funding; develops system of dissemination of this information to appropriate Trial Court locations; Develops relationships with potential funders; Develops grant protocols to support Trial Court departments and offices with best practices for grant development and administration, such as setting up required contracts, encumbrance and expenditure accounts, and other processes necessary to administer and expend grant funds; Prepares reports on Trial Court grant and program activity and coordinates the timely submission of all financial and programmatic reports required by funding agencies; May review and evaluate grant funded programs for adherence to stated program objectives; may audit grant fiscal records. Some travel in state may be required; and Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge andunderstanding of the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Massachusetts Trial Court. Mission: Understands, upholds, and communicates the Trial Court mission. Applied Knowledge: Can successfully navigate the grant application and acquisition process, including but not limited to application development, funding cycles, matching funds requirements, and fiscal and programmatic reporting. Problem Solving: Accurately assesses grant application issues and recommends and facilitates appropriate solutions. Researches new sources for grant funding to maintain program operations. Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Responsive to court program needs. Project Management: Effectively leads grant proposal projects through the concept development phase, the application process, and grant administration with diverse constituencies, including court officials and external partners. Collaboration: Works with others cooperatively, accepts feedback, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Commitment to Diversity: Promotes an environment of cross cultural awareness and diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, linguistic and cultural backgrounds. Continuous Learning: Demonstrates a commitment to continuously improving himself or herself through professional development. The following are the minimum requirements for consideration for the position of Grant Coordinator: Bachelor’s degree from an accredited college or university in business or related field, or an equivalent combination of education and experience; A total of (3) three years of work experience in grant application preparation and administrative work; or its equivalent that include the following: Experience in preparing, submitting, and packaging grant applications Experience in grant administration/management Experience in grant writing Professional writing skills Demonstrated budgeting skills Ability to work well with people who have varying degrees of background in grant management Knowledge of potential funding sources and the ability to analyze the applicability of those programs; Proficient use of Microsoft Office, including Excel, Access, and PowerPoint; Excellent writing skills to effectively draft and edit correspondence and edit grant narratives; Knowledge of potential funding sources and the ability to analyze the applicability of those programs; Strong organizational, administrative and interpersonal skills; High attention to detail in administrative matters; Preferred Qualifications: writing and budget skills Closing Date/Time: 2022-08-22
May 12, 2022
Full Time
Title: Grant Coordinator Pay Grade: Grade 16 Starting Pay: $ 66,823.87 Departmental Mission Statement: The Executive Office of the Trial Court is led by the Chief Justice of the Trial Court and the Court Administrator and oversees judicial and court operations, including the Office of Court Management. The Executive Office works collaboratively with the seven Trial Court Departments and Commissioners of Probation and Jury to develop and implement policies and initiatives that promote an environment of continuous improvement and ensure the most effective use of resources to allow the delivery of quality justice. The Executive Office also oversees the development and implementation of strategic planning for the Trial Court. The Grant Unit within the Executive Office of the Trial Court complies with both Federal and State laws and regulations, numerous state agencies as well as every department in the Trial Court. The Grant Unit is to pursue supplemental funding sources by procuring and managing external grants. External grants will be used to support creativity and innovation in meeting Trial Court needs that cannot be addressed with existing resources, but may be suitable areas for externally-available grant funds. EXECUTIVE OFFICE OF THE TRIAL COURT ORGANIZATIONAL PROFILE: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Exciting opportunity to part of the team works to secure $10 million from public funding sources that promote innovate solutions to enhance the delivery of justice at the Trial Courts. Position Summary: Working within the Executive Office of the Trial Court, which is led by the Chief Justice of the Trial Court and the Court Administrator, the Grant Coordinator is responsible for facilitating and coordinating existing grant funded programs. The Grant Coordinator also guides the development, review, monitoring, and technical assistance related to all grant (non-state appropriation funded) program activities occurring within the Trial Court. The Grant Coordinator manages the grant application process for a variety of Trial Court programs as it relates to the securing of federal funds or other grant monies. The Coordinator is also responsible for all financial monitoring and reporting related to these awards. The Court Administrator and his/her designee will set the priorities for pursuing grant driven funding and the Grant Coordinator will be assigned with the responsibility to facilitate the acquisition of various grant awards for the Trial Court. Work assignments in this professional position require the exercise of independent judgment and initiative. SUPERVISION RECEIVED: Receives general direction from theSenior Grant Manager in performing duties in accordance with established guidelines. Duties: Develops process for the timely review of proposed Trial Court grant applications and program proposals; Provides technical assistance and grant writing expertise to court divisions and offices in the preparation of grant applications and program proposals; Works with the interdepartmental Grants Task Force and supervises the review of all grant applications and program proposals for adherence to funders' fiscal and programmatic requirements; makes recommendations to supervisors as to approval of applications and proposals; Supervises the review and analysis of all grant applications and program proposals for adherence to Trial Court stated programmatic objectives; serves as liaison to Trial Court administrative offices and commissioners' offices for grant-related matters; Supervises the review of all grant applications and program proposals for adherence to Trial Court fiscal and personnel requirements and works closely with Fiscal and Human Resources staff to ensure that grant and program activities are in conformance with Trial Court policies and procedures; Oversees the collection of data from federal agencies, foundations or other non-state funders on current programs and regulations; Cooperates with other public or private organizations that are seeking grant funds which involve Trial Court participation to ensure consistency with Trial Court policies and the availability of Trial Court resources; Researches sources of funding; develops system of dissemination of this information to appropriate Trial Court locations; Develops relationships with potential funders; Develops grant protocols to support Trial Court departments and offices with best practices for grant development and administration, such as setting up required contracts, encumbrance and expenditure accounts, and other processes necessary to administer and expend grant funds; Prepares reports on Trial Court grant and program activity and coordinates the timely submission of all financial and programmatic reports required by funding agencies; May review and evaluate grant funded programs for adherence to stated program objectives; may audit grant fiscal records. Some travel in state may be required; and Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge andunderstanding of the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Massachusetts Trial Court. Mission: Understands, upholds, and communicates the Trial Court mission. Applied Knowledge: Can successfully navigate the grant application and acquisition process, including but not limited to application development, funding cycles, matching funds requirements, and fiscal and programmatic reporting. Problem Solving: Accurately assesses grant application issues and recommends and facilitates appropriate solutions. Researches new sources for grant funding to maintain program operations. Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Responsive to court program needs. Project Management: Effectively leads grant proposal projects through the concept development phase, the application process, and grant administration with diverse constituencies, including court officials and external partners. Collaboration: Works with others cooperatively, accepts feedback, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Commitment to Diversity: Promotes an environment of cross cultural awareness and diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, linguistic and cultural backgrounds. Continuous Learning: Demonstrates a commitment to continuously improving himself or herself through professional development. The following are the minimum requirements for consideration for the position of Grant Coordinator: Bachelor’s degree from an accredited college or university in business or related field, or an equivalent combination of education and experience; A total of (3) three years of work experience in grant application preparation and administrative work; or its equivalent that include the following: Experience in preparing, submitting, and packaging grant applications Experience in grant administration/management Experience in grant writing Professional writing skills Demonstrated budgeting skills Ability to work well with people who have varying degrees of background in grant management Knowledge of potential funding sources and the ability to analyze the applicability of those programs; Proficient use of Microsoft Office, including Excel, Access, and PowerPoint; Excellent writing skills to effectively draft and edit correspondence and edit grant narratives; Knowledge of potential funding sources and the ability to analyze the applicability of those programs; Strong organizational, administrative and interpersonal skills; High attention to detail in administrative matters; Preferred Qualifications: writing and budget skills Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Assistant Clerk Magistrate - Central Division of BMC Pay Grade: Asst. Clerk Starting Pay: $ 119,414.79 Departmental Mission Statement: Given our unique responsibility to advance the fair administration of justice, the Boston Municipal Court Department is devoted to the rule of law through the conscientious and expeditious resolution of disputes, with a commitment to restoring the human spirit through correction, education, respect and compassion. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/boston-municipal-court Notes: This position is designated as a management position and is covered by the Trial Court Personnel Policies and Procedures Manual. Bilingual (Spanish /Cape Verdean/ Vietnamese/ Haitian Creole) candidates are encouraged to apply. Position Summary: This position involves responsible legal work and supervisory responsibilities: • The employees in this position assist the Clerk-Magistrate in performing magisterial and administrative duties as set forth in state statutes and court rules. • Magisterial responsibilities include determining probable cause for the issuance of criminal complaints and search warrants, in court and out of court bail determinations, determinations of preliminary probation violation hearings, adjudicating small claims motions and trials and presiding over both civil and criminal motor vehicle hearings. • Assistant clerk-magistrates also may decide certain non-dispositive motions in civil and criminal cases, enter defaults and default judgments and other civil process. • Administrative responsibilities include the preparation and maintenance of all court papers and records and performance of administrative tasks to ensure that cases move rapidly and smoothly to a determination by the court. • Work is performed under the direction of the Clerk-Magistrate or First Assistant Clerk-Magistrate. • Supervision is exercised over support personnel within the Clerk-Magistrate's Office Duties: This position involves responsible legal work and supervisory responsibilities: • The employees in this position assist the Clerk-Magistrate in performing magisterial and administrative duties as set forth in state statutes and court rules. • Magisterial responsibilities include determining probable cause for the issuance of criminal complaints and search warrants, in court and out of court bail determinations, determinations of preliminary probation violation hearings, adjudicating small claims motions and trials and presiding over both civil and criminal motor vehicle hearings. • Assistant clerk-magistrates also may decide certain non-dispositive motions in civil and criminal cases, enter defaults and default judgments and other civil process. • Administrative responsibilities include the preparation and maintenance of all court papers and records and performance of administrative tasks to ensure that cases move rapidly and smoothly to a determination by the court. • Work is performed under the direction of the Clerk-Magistrate or First Assistant Clerk-Magistrate. • Supervision is exercised over support personnel within the Clerk-Magistrate's Office. Job Competencies: Thorough knowledge of state statutes, case law and court rules which prescribe the powers and duties of the Clerk-Magistrate and ability to interpret and apply them to the administrative procedures of the office. • Thorough knowledge of court procedure, legal documents, laws, and legal factors pertaining to the court. • Thorough knowledge of the organization, functions, jurisdiction and authority of the court. • Knowledge of and ability to use computer software such as MS Office, including word processing, spreadsheets, data bases, and PowerPoint. • Ability to maintain complex and accurate court records. • Ability to plan and supervise the work of others. • Good communication skills and the ability to maintain effective working relationships with court officials, attorneys, subordinate employees, government agencies and the general public. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Assistant Clerk. For Internal Trial Court Employee Applicants: • A Bachelor's Degree from an accredited college or university; and knowledge, skills and abilities acquired through 6 or more years of relevant work experience, including supervisory and/or courtroom experience, within a Trial Court Division (Clerk's Office, Probation Office, Judge's Lobby) or an equivalent office. OR A law degree and admission to the practice of law in Massachusetts or a graduate degree from an accredited college or university in a relevant field (such as criminal justice, public administration, or business administration); and knowledge, skills and abilities acquired through 2 or more years of relevant work experience, including supervisory and/or courtroom experience, within a Trial Court Division (Clerk's Office, Probation Office, Judge's Lobby) or an equivalent office. OR Internal candidates who are employed by the Trial Court as of July 1, 2012, may substitute knowledge, skills and abilities acquired through 10 or more years of relevant work experience, including supervisory and/or courtroom experience, within a Trial Court Division (Clerk's Office, Probation Office, Judge's Lobby) or an equivalent office for the education requirement as described above. For External Applicants: • A Bachelor's Degree from an accredited college or university in a relevant field (such as criminal justice, public administration, or business administration); and knowledge, skills and abilities acquired through 6 or more years of relevant work experience. OR OR A law degree and admission to the practice of law in Massachusetts or a graduate degree from an accredited college or university in a relevant field (such as criminal justice, public administration, or business administration); and knowledge, skills and abilities acquired through 2 or more years of relevant work experience. Closing Date/Time: 2022-08-23
May 12, 2022
Full Time
Title: Assistant Clerk Magistrate - Central Division of BMC Pay Grade: Asst. Clerk Starting Pay: $ 119,414.79 Departmental Mission Statement: Given our unique responsibility to advance the fair administration of justice, the Boston Municipal Court Department is devoted to the rule of law through the conscientious and expeditious resolution of disputes, with a commitment to restoring the human spirit through correction, education, respect and compassion. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/boston-municipal-court Notes: This position is designated as a management position and is covered by the Trial Court Personnel Policies and Procedures Manual. Bilingual (Spanish /Cape Verdean/ Vietnamese/ Haitian Creole) candidates are encouraged to apply. Position Summary: This position involves responsible legal work and supervisory responsibilities: • The employees in this position assist the Clerk-Magistrate in performing magisterial and administrative duties as set forth in state statutes and court rules. • Magisterial responsibilities include determining probable cause for the issuance of criminal complaints and search warrants, in court and out of court bail determinations, determinations of preliminary probation violation hearings, adjudicating small claims motions and trials and presiding over both civil and criminal motor vehicle hearings. • Assistant clerk-magistrates also may decide certain non-dispositive motions in civil and criminal cases, enter defaults and default judgments and other civil process. • Administrative responsibilities include the preparation and maintenance of all court papers and records and performance of administrative tasks to ensure that cases move rapidly and smoothly to a determination by the court. • Work is performed under the direction of the Clerk-Magistrate or First Assistant Clerk-Magistrate. • Supervision is exercised over support personnel within the Clerk-Magistrate's Office Duties: This position involves responsible legal work and supervisory responsibilities: • The employees in this position assist the Clerk-Magistrate in performing magisterial and administrative duties as set forth in state statutes and court rules. • Magisterial responsibilities include determining probable cause for the issuance of criminal complaints and search warrants, in court and out of court bail determinations, determinations of preliminary probation violation hearings, adjudicating small claims motions and trials and presiding over both civil and criminal motor vehicle hearings. • Assistant clerk-magistrates also may decide certain non-dispositive motions in civil and criminal cases, enter defaults and default judgments and other civil process. • Administrative responsibilities include the preparation and maintenance of all court papers and records and performance of administrative tasks to ensure that cases move rapidly and smoothly to a determination by the court. • Work is performed under the direction of the Clerk-Magistrate or First Assistant Clerk-Magistrate. • Supervision is exercised over support personnel within the Clerk-Magistrate's Office. Job Competencies: Thorough knowledge of state statutes, case law and court rules which prescribe the powers and duties of the Clerk-Magistrate and ability to interpret and apply them to the administrative procedures of the office. • Thorough knowledge of court procedure, legal documents, laws, and legal factors pertaining to the court. • Thorough knowledge of the organization, functions, jurisdiction and authority of the court. • Knowledge of and ability to use computer software such as MS Office, including word processing, spreadsheets, data bases, and PowerPoint. • Ability to maintain complex and accurate court records. • Ability to plan and supervise the work of others. • Good communication skills and the ability to maintain effective working relationships with court officials, attorneys, subordinate employees, government agencies and the general public. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Assistant Clerk. For Internal Trial Court Employee Applicants: • A Bachelor's Degree from an accredited college or university; and knowledge, skills and abilities acquired through 6 or more years of relevant work experience, including supervisory and/or courtroom experience, within a Trial Court Division (Clerk's Office, Probation Office, Judge's Lobby) or an equivalent office. OR A law degree and admission to the practice of law in Massachusetts or a graduate degree from an accredited college or university in a relevant field (such as criminal justice, public administration, or business administration); and knowledge, skills and abilities acquired through 2 or more years of relevant work experience, including supervisory and/or courtroom experience, within a Trial Court Division (Clerk's Office, Probation Office, Judge's Lobby) or an equivalent office. OR Internal candidates who are employed by the Trial Court as of July 1, 2012, may substitute knowledge, skills and abilities acquired through 10 or more years of relevant work experience, including supervisory and/or courtroom experience, within a Trial Court Division (Clerk's Office, Probation Office, Judge's Lobby) or an equivalent office for the education requirement as described above. For External Applicants: • A Bachelor's Degree from an accredited college or university in a relevant field (such as criminal justice, public administration, or business administration); and knowledge, skills and abilities acquired through 6 or more years of relevant work experience. OR OR A law degree and admission to the practice of law in Massachusetts or a graduate degree from an accredited college or university in a relevant field (such as criminal justice, public administration, or business administration); and knowledge, skills and abilities acquired through 2 or more years of relevant work experience. Closing Date/Time: 2022-08-23
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Court Interpreter - Spanish Pay Grade: Grade 17 Starting Pay: $ 72,307.39/yr. Departmental Mission Statement: The Support Services Department is responsible for a wide range of distinct topic areas which provide support for the administration of justice in the Trial Court. These services include the Judicial Response System, the operation of Trial Court Law Libraries and Court Services Centers, a Record Management operation, the Office of Court Interpreters (OCIS) and the Office of Transcription Services. Trial Court Office of Language Access Profile: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. **New hires for Interpreter positions are required to either have the NCSC Interpreter Certification of successfully complete the NCSC Interpreter Certification program during the first 2 years of employment. Failure to pass the written and oral certification examinations during the first 2 years of employment shall result in separation from employment. Interpreters must have the ability to travel to court locations in Essex, Middlesex, and Suffolk counties. Position Summary: Court Interpreters serve as certified staff interpreters who interpret legal proceedings for non-English speaking persons involved in court matters in accordance with regulations established by the Office of Court Interpreters (OCIS). The position title above the entry level requires the performance of more complex and varied work. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position title within this series consistent with the specifications for the higher level position title. The position title reverts to the entry level when there is a vacancy. Supervision Received: Receives moderate direction from the Manager of Interpreter Services of the Trial Court and her/his designee and is evaluated for professional soundness and conformity to policy, regulations and established procedures. Duties: Court Interpreter I Duties: • Interprets simultaneously and consecutively for defendants, witnesses and victims in court, for persons seeking assistance in court or from Probation Officers, for persons filing petitions, for prosecutors and for defense attorneys in interviewing defendants, witnesses, parents, plaintiffs or victims, and for persons completing forms as specified in section 8.01 of the Standards and Procedures of the OCIS; • Provide translation services as required by the Court and OCIS, including but not limited to court forms, documents, correspondence, signage and other written materials. • Attends ongoing training provided or funded by OCIS or the Trial Court as part of continuing education requirements; • Maintains records of interpreting and translating responsibilities pursuant to OCIS and Trial Court policies. • Must be willing to travel to the various divisions of the Trial Court as needed, and perform other duties as assigned by OCIS. Performs related duties as required. Court Interpreter II Duties: • Provide simultaneous and consecutive interpreting and translation services for defendants, witnesses, victims, and all court users seeking language access assistance. • Translates and review translations of official forms, documents, public signs, letters and correspondence and other written material from English into a specified foreign language and vice versa as needed by OCIS; • Oversees the activities of per diem interpreters assigned to their location by OCIS, including supervising their interpreting and translation assignments within his/her work unit; • Provides linguistic evaluations of per diem interpreters assigned to them by OCIS, including determining deficiencies, progress and training needs; • Provides various training activities, including determining subjects/topics for training, developing training materials and serving as a trainer; • Performs various public relations activities such as addressing other agencies; • Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Human Resources Department and the Trial Court. Mission Understands, upholds, and communicates the Trial Court and Support Services Department missions. Applied Knowledge Demonstrates language proficiency, interpreter skills, and understands court policy and procedure. Problem Solving Accurately assesses interpreter problems in the Trial Court and recommends and facilitates appropriate solutions. Customer Service Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Commitment to Diversity Promotes an environment of cross-cultural awareness and diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Continuous Learning Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Court Interpreter I: • Bachelor’s degree in a human services field, plus a minimum of four (4) years experience in legal, technical, medical, literary translation and/or interpretation , or an equivalent combination of education and experience. • Fully proficient in English and Spanish language. • Applicants are required to pass the State Court Interpreter Certification test as a pre-requisite for appointment to this position. Certification pursuant to Massachusetts General Laws, Chapter 221C through the Office of Court Interpreter Services is a requirement. • Ability to interpret in the simultaneous mode and the consecutive mode in court-related proceedings. • Ability to maintain accurate and timely records including, but not limited to, data entry and collection of data. Will generate monthly or other reports as needed. • Ability to establish work priorities and to work independently. • Ability to serve the public and others with business before the court in a courteous and professional manner. • Demonstrate effective communication skills, including the ability to perform work and communicate in a highly visible and public setting. • Ability to travel to court locations. Must have a valid Massachusetts Driver’s License or possess or have access to other reliable methods of transportation. • Must possess a general understanding of the operations of the Massachusetts Trial Court. Court Interpreter II Requirements: A minimum of four (4) years service as a Court Interpreter I. Advanced interpreter skills, advanced language proficiency, and an advanced understanding of and ability to explain of court proceedings. Must exhibit full compliance with the Interpreter Code of Professional Conduct. Closing Date/Time: 2022-08-23
May 11, 2022
Full Time
Title: Court Interpreter - Spanish Pay Grade: Grade 17 Starting Pay: $ 72,307.39/yr. Departmental Mission Statement: The Support Services Department is responsible for a wide range of distinct topic areas which provide support for the administration of justice in the Trial Court. These services include the Judicial Response System, the operation of Trial Court Law Libraries and Court Services Centers, a Record Management operation, the Office of Court Interpreters (OCIS) and the Office of Transcription Services. Trial Court Office of Language Access Profile: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. **New hires for Interpreter positions are required to either have the NCSC Interpreter Certification of successfully complete the NCSC Interpreter Certification program during the first 2 years of employment. Failure to pass the written and oral certification examinations during the first 2 years of employment shall result in separation from employment. Interpreters must have the ability to travel to court locations in Essex, Middlesex, and Suffolk counties. Position Summary: Court Interpreters serve as certified staff interpreters who interpret legal proceedings for non-English speaking persons involved in court matters in accordance with regulations established by the Office of Court Interpreters (OCIS). The position title above the entry level requires the performance of more complex and varied work. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position title within this series consistent with the specifications for the higher level position title. The position title reverts to the entry level when there is a vacancy. Supervision Received: Receives moderate direction from the Manager of Interpreter Services of the Trial Court and her/his designee and is evaluated for professional soundness and conformity to policy, regulations and established procedures. Duties: Court Interpreter I Duties: • Interprets simultaneously and consecutively for defendants, witnesses and victims in court, for persons seeking assistance in court or from Probation Officers, for persons filing petitions, for prosecutors and for defense attorneys in interviewing defendants, witnesses, parents, plaintiffs or victims, and for persons completing forms as specified in section 8.01 of the Standards and Procedures of the OCIS; • Provide translation services as required by the Court and OCIS, including but not limited to court forms, documents, correspondence, signage and other written materials. • Attends ongoing training provided or funded by OCIS or the Trial Court as part of continuing education requirements; • Maintains records of interpreting and translating responsibilities pursuant to OCIS and Trial Court policies. • Must be willing to travel to the various divisions of the Trial Court as needed, and perform other duties as assigned by OCIS. Performs related duties as required. Court Interpreter II Duties: • Provide simultaneous and consecutive interpreting and translation services for defendants, witnesses, victims, and all court users seeking language access assistance. • Translates and review translations of official forms, documents, public signs, letters and correspondence and other written material from English into a specified foreign language and vice versa as needed by OCIS; • Oversees the activities of per diem interpreters assigned to their location by OCIS, including supervising their interpreting and translation assignments within his/her work unit; • Provides linguistic evaluations of per diem interpreters assigned to them by OCIS, including determining deficiencies, progress and training needs; • Provides various training activities, including determining subjects/topics for training, developing training materials and serving as a trainer; • Performs various public relations activities such as addressing other agencies; • Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Human Resources Department and the Trial Court. Mission Understands, upholds, and communicates the Trial Court and Support Services Department missions. Applied Knowledge Demonstrates language proficiency, interpreter skills, and understands court policy and procedure. Problem Solving Accurately assesses interpreter problems in the Trial Court and recommends and facilitates appropriate solutions. Customer Service Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Commitment to Diversity Promotes an environment of cross-cultural awareness and diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Continuous Learning Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Court Interpreter I: • Bachelor’s degree in a human services field, plus a minimum of four (4) years experience in legal, technical, medical, literary translation and/or interpretation , or an equivalent combination of education and experience. • Fully proficient in English and Spanish language. • Applicants are required to pass the State Court Interpreter Certification test as a pre-requisite for appointment to this position. Certification pursuant to Massachusetts General Laws, Chapter 221C through the Office of Court Interpreter Services is a requirement. • Ability to interpret in the simultaneous mode and the consecutive mode in court-related proceedings. • Ability to maintain accurate and timely records including, but not limited to, data entry and collection of data. Will generate monthly or other reports as needed. • Ability to establish work priorities and to work independently. • Ability to serve the public and others with business before the court in a courteous and professional manner. • Demonstrate effective communication skills, including the ability to perform work and communicate in a highly visible and public setting. • Ability to travel to court locations. Must have a valid Massachusetts Driver’s License or possess or have access to other reliable methods of transportation. • Must possess a general understanding of the operations of the Massachusetts Trial Court. Court Interpreter II Requirements: A minimum of four (4) years service as a Court Interpreter I. Advanced interpreter skills, advanced language proficiency, and an advanced understanding of and ability to explain of court proceedings. Must exhibit full compliance with the Interpreter Code of Professional Conduct. Closing Date/Time: 2022-08-23
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Financial Analyst Pay Grade: Grade 16 Starting Pay: $66,823.87 Departmental Mission Statement: As the financial center for the Trial Court, the Fiscal Affairs Department prepares and receives budget requests, oversees and processes all financial transactions from funds appropriated by the legislature and available through grants, trusts, and capital allocations for 119 court divisions, the Administrative Office of the Trial Court, the Administrative Offices of the seven Trial Court departments, the Sentencing Commission, the Office of the Commissioner of Probation, and the Office of the Jury Commissioner. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/trial-court-fiscal-affairs-department Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days. Please upload a current resume during the application process. Position Summary: Working within the Fiscal Department of the Office of Court Management, a Financial Analyst (FA) is responsible for supporting the operational and financial decisions that drive, capital expenditures and budgeting. A Financial Analyst is a self-starter who will be responsible for building complex financial models and analytical tools to measure financial performance, including short and long range utilization data for financial/budgetary forecasts and strategic planning. This includes providing quantitative and qualitative analysis of key variances and trends, highlighting both risks and opportunities. The FA will also perform various cost/benefit and capital life-cycle studies and other special assignments both independently and as part of a team. Duties: Designs, develops and maintains complex financial models (i.e. excel) and uses granular analytics (Operating Forecasts), sharing and communicating them effectively to management and officials; Extracts data from internal and external systems and analyzes financial results, evaluating data against underlying assumptions used to forecast budgets; Prepares and distributes monthly/quarterly financial reports with operating results (consolidated and departmental level) and provide quantitative and qualitative analysis of key variances and trends, highlighting both risks and opportunities; Reports financial results to management and offer strategic insight relative to budget maximization, cost containment, and general resource consumption; Collaboratively partners with personnel across the organization to assess and consult on the resources required to achieve strategic initiatives and capital investment goals during budget and forecast cycles; Evaluates trends, costs, revenues, financial commitments and obligations incurred to predict and model future revenues and expenses; Performs various cost/benefit and life-cycle of various capital expenditures and any other special assignments/analyses as directed by the CFO; Engages in the collection of system-wide data and prepares related financial reports; Analyzes financial data to assist in the resolution of complex issues related to the budget, and make appropriate recommendations; Prepares automated spreadsheets for internal use and/or for use by courts and offices; Serves on special project teams as necessary; Performs other related duties as required. Job Competencies: Ethics and Values: Communicates and demonstrates the ethics and values of the Fiscal Affairs Department and the Trial Court. Mission: Understands, upholds, and communicates the Trial Court and Fiscal Affairs Department missions. Applied Knowledge: Demonstrates advanced ability to provide deep analytics using Excel modeling, evaluating data against underlying assumptions used to forecast budgets; Team Building: Fosters a sense of shared goals and accountabilities through the development of positive relationships among staff and colleagues in order to promote a healthy work environment. Performance Measurement: Understands the value and importance of performance measures as a basis for both individual and departmental assessments. Strategic Thinking and Planning: Utilizes the best available information to successfully plan and achieve positive future goals and objectives on an organizational and local level. Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Continuous Learning: Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Financial Analyst: A Bachelor’s degree from an accredited educational institution and Three (3) years of related experience in fiscal analysis and planning; or an equivalent combination of education and experience; (A Master’s degree is not required, but would demonstrate a commitment to professional development and is highly preferred) Considerable knowledge of budget, forecasting, modelling, and budget contingency planning, and related analysis; The ability to develop cutting edge analytics via extensive Excel modeling; The ability to provide utilization data reporting to support business decisions and change management; Ability to develop and troubleshoot complex SQL statements used to obtain data in support of existing and developed reports; Knowledge of the principles of effective project management. Work will be executed in accordance with Project Management Body of Knowledge (PMBOK) practices; Ability to organize and present factual and fiscal data in a clear and understandable format; Ability to analyze and solve problems within overall policies and resource limitations; Strong interpersonal skills and the ability to work professionally with persons at all levels, including judges, and to maintain effective working relationships; Ability to communicate clearly and effectively in oral and written forms; Ability to multi-task and manage a variety of assignments simultaneously; Ability to adapt quickly to changing circumstances and develop workarounds for issues that require timely resolution; Ability to maintain accurate records; Ability to work independently and with an attention to detail; Ability to handle sensitive matters on a confidential basis; and Ability to travel to courts within the Commonwealth as necessary. Closing Date/Time: 2022-08-22
May 10, 2022
Full Time
Title: Financial Analyst Pay Grade: Grade 16 Starting Pay: $66,823.87 Departmental Mission Statement: As the financial center for the Trial Court, the Fiscal Affairs Department prepares and receives budget requests, oversees and processes all financial transactions from funds appropriated by the legislature and available through grants, trusts, and capital allocations for 119 court divisions, the Administrative Office of the Trial Court, the Administrative Offices of the seven Trial Court departments, the Sentencing Commission, the Office of the Commissioner of Probation, and the Office of the Jury Commissioner. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/trial-court-fiscal-affairs-department Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days. Please upload a current resume during the application process. Position Summary: Working within the Fiscal Department of the Office of Court Management, a Financial Analyst (FA) is responsible for supporting the operational and financial decisions that drive, capital expenditures and budgeting. A Financial Analyst is a self-starter who will be responsible for building complex financial models and analytical tools to measure financial performance, including short and long range utilization data for financial/budgetary forecasts and strategic planning. This includes providing quantitative and qualitative analysis of key variances and trends, highlighting both risks and opportunities. The FA will also perform various cost/benefit and capital life-cycle studies and other special assignments both independently and as part of a team. Duties: Designs, develops and maintains complex financial models (i.e. excel) and uses granular analytics (Operating Forecasts), sharing and communicating them effectively to management and officials; Extracts data from internal and external systems and analyzes financial results, evaluating data against underlying assumptions used to forecast budgets; Prepares and distributes monthly/quarterly financial reports with operating results (consolidated and departmental level) and provide quantitative and qualitative analysis of key variances and trends, highlighting both risks and opportunities; Reports financial results to management and offer strategic insight relative to budget maximization, cost containment, and general resource consumption; Collaboratively partners with personnel across the organization to assess and consult on the resources required to achieve strategic initiatives and capital investment goals during budget and forecast cycles; Evaluates trends, costs, revenues, financial commitments and obligations incurred to predict and model future revenues and expenses; Performs various cost/benefit and life-cycle of various capital expenditures and any other special assignments/analyses as directed by the CFO; Engages in the collection of system-wide data and prepares related financial reports; Analyzes financial data to assist in the resolution of complex issues related to the budget, and make appropriate recommendations; Prepares automated spreadsheets for internal use and/or for use by courts and offices; Serves on special project teams as necessary; Performs other related duties as required. Job Competencies: Ethics and Values: Communicates and demonstrates the ethics and values of the Fiscal Affairs Department and the Trial Court. Mission: Understands, upholds, and communicates the Trial Court and Fiscal Affairs Department missions. Applied Knowledge: Demonstrates advanced ability to provide deep analytics using Excel modeling, evaluating data against underlying assumptions used to forecast budgets; Team Building: Fosters a sense of shared goals and accountabilities through the development of positive relationships among staff and colleagues in order to promote a healthy work environment. Performance Measurement: Understands the value and importance of performance measures as a basis for both individual and departmental assessments. Strategic Thinking and Planning: Utilizes the best available information to successfully plan and achieve positive future goals and objectives on an organizational and local level. Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Continuous Learning: Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Financial Analyst: A Bachelor’s degree from an accredited educational institution and Three (3) years of related experience in fiscal analysis and planning; or an equivalent combination of education and experience; (A Master’s degree is not required, but would demonstrate a commitment to professional development and is highly preferred) Considerable knowledge of budget, forecasting, modelling, and budget contingency planning, and related analysis; The ability to develop cutting edge analytics via extensive Excel modeling; The ability to provide utilization data reporting to support business decisions and change management; Ability to develop and troubleshoot complex SQL statements used to obtain data in support of existing and developed reports; Knowledge of the principles of effective project management. Work will be executed in accordance with Project Management Body of Knowledge (PMBOK) practices; Ability to organize and present factual and fiscal data in a clear and understandable format; Ability to analyze and solve problems within overall policies and resource limitations; Strong interpersonal skills and the ability to work professionally with persons at all levels, including judges, and to maintain effective working relationships; Ability to communicate clearly and effectively in oral and written forms; Ability to multi-task and manage a variety of assignments simultaneously; Ability to adapt quickly to changing circumstances and develop workarounds for issues that require timely resolution; Ability to maintain accurate records; Ability to work independently and with an attention to detail; Ability to handle sensitive matters on a confidential basis; and Ability to travel to courts within the Commonwealth as necessary. Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Field Suppt Analyst (Gr 15-17) Pay Grade: Grade 15 Starting Pay: $61,850.21 Departmental Mission Statement: The Judicial Information Services (JIS) department is charged with the implementation, maintenance, update and training of technology systems in support of the Office of Court Management and all Judicial Departments, including the Probation Department. This includes network and servers connecting all judicial locations, computer hardware and peripherals, the myriad of software necessary to maintain the judicial programs, and the voice telecommunications services ranging from current phone systems to the use of newly installed video conferencing equipment. JIS is also charged with the production, deployment, training and maintenance of MassCourts (the web-based Trial Court Case Management System - CMS). ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/judicial-information-services-department Notes:This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. First consideration will be given to applicants who applied within the first 14 days of opening. Position Summary: Working within the Trial Court Information Services Department of the Office of Court Management, the Field Support Analyst has the responsibility for providing on-site technical support to court staff in resolving user problems or issues. The Field Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, software, and computer peripherals. The position also documents, maintains, upgrades, or replaces hardware and software systems and assists in asset management.The position title above the entry level includes higher level responsibilities and duties.Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position title.The position title reverts to the entry level when there is a vacancy. SUPERVISION RECEIVED: Reports to the Deputy Director of TCIS or the person's designee and receives general direction in performing duties in accordance with established guidelines. ORGANIZATIONAL LEVELS: Field Support Analyst I - This is the entry level position title within the series.Employees at this level are expected to perform a variety of standard computer system duties and user support for the TCIS Department. Field Support Analyst II - This is the second level position title within this series.Employees at this level are expected to perform higher level system and network duties which require more knowledge of hardware and software, requiring the employee to exercise more independent judgment in TCIS, while beginning to use their skills to provide support in the field at various Trial Court locations. Field Support Analyst III - This is the third level position title within this series.Employees at this level are expected to perform most of their duties as support analysts in the field with minimal direction, problem solving and providing service with the skills they have acquired previously within the series. Duties: Field Support Analyst I Provides direct support to Trial Court personnel and others who use information technology and systems; the support provided may be delivered by telephone, by electronic mail or other electronic means, or in person; Resolves problems or answers questions immediately when possible; Tracks activities leading to resolution of problems, particularly when that resolution requires referral to or assistance from others; May direct others in resolving problems; Assists in training users on proper use of information technology and systems; Maintains appropriate records regarding problem situations and their resolutions through the use of a help desk ticketing system; Analyzes records to identify patterns and trends in calls for assistance and recommends appropriate actions to address these patterns; Documents resolutions to recurring problems and support issues; Performs related duties as required. Field Support Analyst II Responds to services requests to field users throughout the Trial Court; Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments; Installs, assembles and configures computers, monitors, network infrastructure and peripherals, such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration;provides written documentation for recurring procedures; Assists in instructing Trial Court personnel in the use of standard business and administrative software, including word processing, spreadsheets, email, and database management; provides instruction or written documentation where required; Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and Assists other members of TCIS as needed. Field Support Analyst III Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required; Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required; Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services; Instructs Trial Court personnel in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required; Works other members of TCIS to assist in effective information technology asset management; Performs related duties as required. Job Competencies: Ethics and Values Communicates and demonstrates the ethics and values of the Trial Court. Mission Understands, upholds, and communicates the Trial Court and the Information Services Department missions. Applied Knowledge Understands information services operations, computer hardware and software, with some understanding of the various court departments and divisions. Continuous Learning Demonstrates a commitment to continuously improve their knowledge of fast-changing computer programs, hardware and software through professional development. Problem Solving Accurately assesses workplace problems in information technology and recommends and facilitates appropriate solutions. Customer Service Conducts oneself in a courteous and professional manner when assisting all employees of the Trial Court, regardless of their position in the Trial Court. Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varies racial, ethnic, economic and cultural backgrounds. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Field Support Analyst Series: Field Support Analyst I Graduation from High School or its equivalent; Excellent customer service skills including at least (1) year of experience in information technology/services user support, or an equivalent of training involving user support in the use of information technology and services; Must be able to physically lift and move computers, printers, and associated hardware; General knowledge of desktop computers and the installation of hardware and related software such as Microsoft Windows, Microsoft Office, Anti-Virus software, and other typical desktop computer applications. Preferred Knowledge and Skills General knowledge of current applications utilized by the Trial Court and its users; General knowledge of LAN- and WAN-based services like electronic mail and access to and use of the Internet; Knowledge of and familiarity with the operational policies and procedures of the Trial Court's departments and divisions. Field Support Analyst II A minimum of three years of experience as a Field Analyst I; Ability to resolve more complex user issues and advanced hardware, software, and peripheral configurations in the field; Education and Experience: Equivalent to completion of two years of college-level coursework in computer science, information technology or a related field and two years of general computer installation, maintenance and repair experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above. Knowledge of: Computer hardware, software and peripherals such as central processing units, servers, monitors, cables, and printers; procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals; principles, practices, hardware and software related to the establishment and maintenance of LAN's and WAN's; and techniques for explaining technical concepts and procedures to non-technical users. Skill in: Installing, configuring, maintaining, and upgrading operations systems and software, using primarily standard financial, business and administrative application practices; installing, configuring, assembling and repairing computers, monitors, network infrastructure and peripherals such as printers and related hardware. Field Support Analyst III A minimum of three years of experience as a Field Analyst II; Considerable knowledge of and demonstrated ability to perform upgrading operating systems and software; Experience with troubleshooting and solving hardware and software problems; instructing users on new or upgraded computer applications and hardware; using initiative and independent judgment within established guidelines and procedures; imaging software such as Ghost; organizing own work, setting priorities and meeting critical time deadlines; and, communicating effectively with co-workers, subordinates, superiors, the general public, representatives of public and private organizations and others sufficient to exchange or convey information; Considerable knowledge Trial Court Information Services policies and procedures and demonstrated ability to apply those policies to inquiries; Demonstrated ability to independently complete assignments and to handle multiple assignments; Demonstrated ability to identify problems and to develop feasible solutions. Closing Date/Time: 2022-08-23
May 08, 2022
Full Time
Title: Field Suppt Analyst (Gr 15-17) Pay Grade: Grade 15 Starting Pay: $61,850.21 Departmental Mission Statement: The Judicial Information Services (JIS) department is charged with the implementation, maintenance, update and training of technology systems in support of the Office of Court Management and all Judicial Departments, including the Probation Department. This includes network and servers connecting all judicial locations, computer hardware and peripherals, the myriad of software necessary to maintain the judicial programs, and the voice telecommunications services ranging from current phone systems to the use of newly installed video conferencing equipment. JIS is also charged with the production, deployment, training and maintenance of MassCourts (the web-based Trial Court Case Management System - CMS). ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/judicial-information-services-department Notes:This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. First consideration will be given to applicants who applied within the first 14 days of opening. Position Summary: Working within the Trial Court Information Services Department of the Office of Court Management, the Field Support Analyst has the responsibility for providing on-site technical support to court staff in resolving user problems or issues. The Field Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, software, and computer peripherals. The position also documents, maintains, upgrades, or replaces hardware and software systems and assists in asset management.The position title above the entry level includes higher level responsibilities and duties.Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position title.The position title reverts to the entry level when there is a vacancy. SUPERVISION RECEIVED: Reports to the Deputy Director of TCIS or the person's designee and receives general direction in performing duties in accordance with established guidelines. ORGANIZATIONAL LEVELS: Field Support Analyst I - This is the entry level position title within the series.Employees at this level are expected to perform a variety of standard computer system duties and user support for the TCIS Department. Field Support Analyst II - This is the second level position title within this series.Employees at this level are expected to perform higher level system and network duties which require more knowledge of hardware and software, requiring the employee to exercise more independent judgment in TCIS, while beginning to use their skills to provide support in the field at various Trial Court locations. Field Support Analyst III - This is the third level position title within this series.Employees at this level are expected to perform most of their duties as support analysts in the field with minimal direction, problem solving and providing service with the skills they have acquired previously within the series. Duties: Field Support Analyst I Provides direct support to Trial Court personnel and others who use information technology and systems; the support provided may be delivered by telephone, by electronic mail or other electronic means, or in person; Resolves problems or answers questions immediately when possible; Tracks activities leading to resolution of problems, particularly when that resolution requires referral to or assistance from others; May direct others in resolving problems; Assists in training users on proper use of information technology and systems; Maintains appropriate records regarding problem situations and their resolutions through the use of a help desk ticketing system; Analyzes records to identify patterns and trends in calls for assistance and recommends appropriate actions to address these patterns; Documents resolutions to recurring problems and support issues; Performs related duties as required. Field Support Analyst II Responds to services requests to field users throughout the Trial Court; Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments; Installs, assembles and configures computers, monitors, network infrastructure and peripherals, such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration;provides written documentation for recurring procedures; Assists in instructing Trial Court personnel in the use of standard business and administrative software, including word processing, spreadsheets, email, and database management; provides instruction or written documentation where required; Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and Assists other members of TCIS as needed. Field Support Analyst III Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required; Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required; Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services; Instructs Trial Court personnel in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required; Works other members of TCIS to assist in effective information technology asset management; Performs related duties as required. Job Competencies: Ethics and Values Communicates and demonstrates the ethics and values of the Trial Court. Mission Understands, upholds, and communicates the Trial Court and the Information Services Department missions. Applied Knowledge Understands information services operations, computer hardware and software, with some understanding of the various court departments and divisions. Continuous Learning Demonstrates a commitment to continuously improve their knowledge of fast-changing computer programs, hardware and software through professional development. Problem Solving Accurately assesses workplace problems in information technology and recommends and facilitates appropriate solutions. Customer Service Conducts oneself in a courteous and professional manner when assisting all employees of the Trial Court, regardless of their position in the Trial Court. Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varies racial, ethnic, economic and cultural backgrounds. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Field Support Analyst Series: Field Support Analyst I Graduation from High School or its equivalent; Excellent customer service skills including at least (1) year of experience in information technology/services user support, or an equivalent of training involving user support in the use of information technology and services; Must be able to physically lift and move computers, printers, and associated hardware; General knowledge of desktop computers and the installation of hardware and related software such as Microsoft Windows, Microsoft Office, Anti-Virus software, and other typical desktop computer applications. Preferred Knowledge and Skills General knowledge of current applications utilized by the Trial Court and its users; General knowledge of LAN- and WAN-based services like electronic mail and access to and use of the Internet; Knowledge of and familiarity with the operational policies and procedures of the Trial Court's departments and divisions. Field Support Analyst II A minimum of three years of experience as a Field Analyst I; Ability to resolve more complex user issues and advanced hardware, software, and peripheral configurations in the field; Education and Experience: Equivalent to completion of two years of college-level coursework in computer science, information technology or a related field and two years of general computer installation, maintenance and repair experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above. Knowledge of: Computer hardware, software and peripherals such as central processing units, servers, monitors, cables, and printers; procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals; principles, practices, hardware and software related to the establishment and maintenance of LAN's and WAN's; and techniques for explaining technical concepts and procedures to non-technical users. Skill in: Installing, configuring, maintaining, and upgrading operations systems and software, using primarily standard financial, business and administrative application practices; installing, configuring, assembling and repairing computers, monitors, network infrastructure and peripherals such as printers and related hardware. Field Support Analyst III A minimum of three years of experience as a Field Analyst II; Considerable knowledge of and demonstrated ability to perform upgrading operating systems and software; Experience with troubleshooting and solving hardware and software problems; instructing users on new or upgraded computer applications and hardware; using initiative and independent judgment within established guidelines and procedures; imaging software such as Ghost; organizing own work, setting priorities and meeting critical time deadlines; and, communicating effectively with co-workers, subordinates, superiors, the general public, representatives of public and private organizations and others sufficient to exchange or convey information; Considerable knowledge Trial Court Information Services policies and procedures and demonstrated ability to apply those policies to inquiries; Demonstrated ability to independently complete assignments and to handle multiple assignments; Demonstrated ability to identify problems and to develop feasible solutions. Closing Date/Time: 2022-08-23
MASSACHUSETTS TRIAL COURT
Clinton, Massachusetts, United States
Title: Search Support Operations Coordinator (SSOC) - Massachusetts Probation Service Pay Grade: Management Starting Pay: $80,114.47 Departmental Mission Statement: MISSION STATEMENT OF THE MASSACHUSETTS PROBATION SERVICE: The mission of the Massachusetts Probation Service is to increase public safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and families, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE : http://www.mass.gov/courts/probation/ Position Summary: The Massachusetts Probation Services seeks a highly motivated individual with a commitment to public service to join the Search Support Unit. The Search Support Unit is a statewide unit, based in Clinton, composed of forensic technicians tasked with collecting and analyzing mobile devices, computers, media, and data from networks and third-party providers. The MPS is responsible for overseeing and responding to compliance with conditions of probation across the Commonwealth, and ensuring services to probationers, litigants, family members, victims, and survivors are properly provided with fidelity. The SSOC is a management position that provides support to the Search Support Unit within MPS. The SSOC assists the MPS in providing effective supervision through the use of industry best-practice and cutting-edge digital searches to monitor and ensure compliance with court-imposed conditions of supervision. The SSOC is responsible for conducting searches of computer systems, mobile devices, computer media, and servers to implement court-ordered supervision. The SSOC ensures timely and thorough searches to support and aid the evidence-based supervision conducted by other MPS staff. Additional duties include monitoring, problem solving, report writing, corrective action support, testimony, and the development, implementation, and oversight of continuous quality improvement activities for MPS. Supervision Received: The SSOC works under the direction of the Statewide Manager for Search Support Services (SM SSS) or designee. The SSOC also works with other departments of the MPS and the Trial Court, and with collaborating criminal justice partners and agencies. Duties: Identify and collect digital evidence in the field, in accordance with court-ordered conditions of probation and MPS policies, standards, and training; Preserve electronic data from computer systems, mobile devices, computer media, and servers in accordance with industry best practices; Examine digital evidence in support of probation supervision; Testify in state and federal courts as a witness; Collaborate with other MPS personnel to support supervision of individuals placed on probation; Collaborate with law enforcement when searches lead to new criminal charges; Complete initial competency and annual proficiency examinations; Comply with MPS policies and industry best practices for forensic examinations of digital evidence; Applicants may be required to work on sensitive and confidential investigations, including cases involving the sexual exploitation of children. Applicants will be required to travel to offsite evidence scenes and be on call during non-traditional work hours as needed; Ongoing training in computer forensics will be required; Works closely with Field Services staff to support day-to-day field operations; Prepares reports for Probation senior staff relevant to audits and evaluations; Ensures the timely and accurate collection, maintenance, analysis and reporting of statistical data, including the use of electronic data systems, to ensure compliance with supervision standards; Prepares and disseminates performance metrics reports; and Performs other related duties as required. Job Competencies: Ethics and Values: Communicates and demonstrates the ethics and values of the Massachusetts Probation Service and the Trial Court. Mission: Understands, upholds, and communicates the Trial Court and Probation Service missions. Applied Knowledge: Ability to assist in the implementation and capacity building of work function tools and practices of management reporting tools; Problem Solving: Able to assess operational and administrative challenges in search unit and in support of FSD and develop feasible solutions; Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Responsive to court operational needs; Performance Measurement: Understands the value and importance of performance measures as a basis for both individual and departmental assessments. Continuous Learning: Demonstrates a commitment to continuously improve through professional development. Is actively committed to and actively works to continuously improve oneself. Collaboration: Works with others cooperatively, accepts feedback, demonstrates a willingness to be a team player, and contributes to a work environment that focuses on shared departmental goals; Minimum Requirements: These are the minimum requirements necessary to apply for the position of Search Support Operations Coordinator: Bachelor’s Degree from an accredited 4-year college or university and Three (3) years of experience in digital forensics, or an equivalent combination of education and relevant experience; Applicants must demonstrate a strong knowledge of computer systems, networks, mobile devices, and the digital forensic process. Knowledge, training, and experience in the area of criminal investigations is highly desired. Experience with software applications used in the acquisition and analysis of digital evidence is required. Applicants with familiarity with available search technologies are strongly desired. Applicants with experience examining mobile devices are also strongly desired. Applicants must have strong writing and communication skills and should be able to work under strict deadlines. Applicants must have a willingness to pursue appropriate certifications. Applicants must possess strong organizational and interpersonal skills, the ability to pay close attention to detail, and possess professional verbal and written communication skills. Must be a self-starter and possess the ability to exercise sound judgment in decision making. The successful candidate will be able to demonstrate a connection to the people and communities we serve; Excellent organizational and time management skills; Skilled interpersonal communication ability and a dedication to working professionally and respectfully with all stakeholders; Full proficiency or a high capacity to quickly be proficient in the use of MassCourts case management system (probation side) preferred and the ability to adopt to software updates; Excellent written, oral, and presentation skills; Ability to work independently and responsibly, with good communication; Discretion and sensitivity in the handling of confidential matters; and Ability to travel statewide regularly as needed. Closing Date/Time: 2022-08-23
May 08, 2022
Full Time
Title: Search Support Operations Coordinator (SSOC) - Massachusetts Probation Service Pay Grade: Management Starting Pay: $80,114.47 Departmental Mission Statement: MISSION STATEMENT OF THE MASSACHUSETTS PROBATION SERVICE: The mission of the Massachusetts Probation Service is to increase public safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and families, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE : http://www.mass.gov/courts/probation/ Position Summary: The Massachusetts Probation Services seeks a highly motivated individual with a commitment to public service to join the Search Support Unit. The Search Support Unit is a statewide unit, based in Clinton, composed of forensic technicians tasked with collecting and analyzing mobile devices, computers, media, and data from networks and third-party providers. The MPS is responsible for overseeing and responding to compliance with conditions of probation across the Commonwealth, and ensuring services to probationers, litigants, family members, victims, and survivors are properly provided with fidelity. The SSOC is a management position that provides support to the Search Support Unit within MPS. The SSOC assists the MPS in providing effective supervision through the use of industry best-practice and cutting-edge digital searches to monitor and ensure compliance with court-imposed conditions of supervision. The SSOC is responsible for conducting searches of computer systems, mobile devices, computer media, and servers to implement court-ordered supervision. The SSOC ensures timely and thorough searches to support and aid the evidence-based supervision conducted by other MPS staff. Additional duties include monitoring, problem solving, report writing, corrective action support, testimony, and the development, implementation, and oversight of continuous quality improvement activities for MPS. Supervision Received: The SSOC works under the direction of the Statewide Manager for Search Support Services (SM SSS) or designee. The SSOC also works with other departments of the MPS and the Trial Court, and with collaborating criminal justice partners and agencies. Duties: Identify and collect digital evidence in the field, in accordance with court-ordered conditions of probation and MPS policies, standards, and training; Preserve electronic data from computer systems, mobile devices, computer media, and servers in accordance with industry best practices; Examine digital evidence in support of probation supervision; Testify in state and federal courts as a witness; Collaborate with other MPS personnel to support supervision of individuals placed on probation; Collaborate with law enforcement when searches lead to new criminal charges; Complete initial competency and annual proficiency examinations; Comply with MPS policies and industry best practices for forensic examinations of digital evidence; Applicants may be required to work on sensitive and confidential investigations, including cases involving the sexual exploitation of children. Applicants will be required to travel to offsite evidence scenes and be on call during non-traditional work hours as needed; Ongoing training in computer forensics will be required; Works closely with Field Services staff to support day-to-day field operations; Prepares reports for Probation senior staff relevant to audits and evaluations; Ensures the timely and accurate collection, maintenance, analysis and reporting of statistical data, including the use of electronic data systems, to ensure compliance with supervision standards; Prepares and disseminates performance metrics reports; and Performs other related duties as required. Job Competencies: Ethics and Values: Communicates and demonstrates the ethics and values of the Massachusetts Probation Service and the Trial Court. Mission: Understands, upholds, and communicates the Trial Court and Probation Service missions. Applied Knowledge: Ability to assist in the implementation and capacity building of work function tools and practices of management reporting tools; Problem Solving: Able to assess operational and administrative challenges in search unit and in support of FSD and develop feasible solutions; Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Responsive to court operational needs; Performance Measurement: Understands the value and importance of performance measures as a basis for both individual and departmental assessments. Continuous Learning: Demonstrates a commitment to continuously improve through professional development. Is actively committed to and actively works to continuously improve oneself. Collaboration: Works with others cooperatively, accepts feedback, demonstrates a willingness to be a team player, and contributes to a work environment that focuses on shared departmental goals; Minimum Requirements: These are the minimum requirements necessary to apply for the position of Search Support Operations Coordinator: Bachelor’s Degree from an accredited 4-year college or university and Three (3) years of experience in digital forensics, or an equivalent combination of education and relevant experience; Applicants must demonstrate a strong knowledge of computer systems, networks, mobile devices, and the digital forensic process. Knowledge, training, and experience in the area of criminal investigations is highly desired. Experience with software applications used in the acquisition and analysis of digital evidence is required. Applicants with familiarity with available search technologies are strongly desired. Applicants with experience examining mobile devices are also strongly desired. Applicants must have strong writing and communication skills and should be able to work under strict deadlines. Applicants must have a willingness to pursue appropriate certifications. Applicants must possess strong organizational and interpersonal skills, the ability to pay close attention to detail, and possess professional verbal and written communication skills. Must be a self-starter and possess the ability to exercise sound judgment in decision making. The successful candidate will be able to demonstrate a connection to the people and communities we serve; Excellent organizational and time management skills; Skilled interpersonal communication ability and a dedication to working professionally and respectfully with all stakeholders; Full proficiency or a high capacity to quickly be proficient in the use of MassCourts case management system (probation side) preferred and the ability to adopt to software updates; Excellent written, oral, and presentation skills; Ability to work independently and responsibly, with good communication; Discretion and sensitivity in the handling of confidential matters; and Ability to travel statewide regularly as needed. Closing Date/Time: 2022-08-23
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Court Officer Pay Grade: Court Officer 1 Starting Pay: $47,431.12 Departmental Mission Statement: The mission of the Massachusetts Trial Court Security Department is to provide safety and security for all those who work in or come to our courthouses. The Security Department seeks to ensure a safe and secure environment in which to conduct court business while maintaining professionalism, order, and decorum in the courts. Using a comprehensive training regimen, coupled with the implementation of state-of-the-art security system technologies, the department strives to ensure public safety, access to justice, and the highest customer service in the courts of Commonwealth. The Security Department is committed to employing a high quality workforce to meet the diverse needs of those who utilize the courts. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/trial-court-security-department Notes:This requisition will remain open until June 30, 2022; however, first consideration will be given to those applicants that apply within the first 14 days. To be considered for this position, candidates must have taken and passed one of the Massachusetts Trial Court Officer Entrance Exam to apply for this position administered in 2021 or 2022. Individuals who passed the previous exams must re-take the exam in order to be eligible to be considered for Court Officer positions. Please visit (https://www.mass.gov/guides/trial-court-officer-examination-information) This posting is for positions Statewide. Please upload a current resume to your profile during the online application process. During the application process, please be sure to indicate which locations you prefer working in. Only indicate locations you are able to travel and work in. Please Note: With the consent of the applicant, the Trial Court reserves the right to consider an applicant for any County to meet operational needs. Qualified Candidates from this posting will be invited to the Physical Abilities Test (PAT). Position Summary: • The court officer is responsible for maintaining order in and around court premises, protecting judges, jurors, witnesses, prisoners, court personnel, and the public who utilize Massachusetts Trial Court buildings and facilities. • A Court Officer provides a visual security presence at court entrances/security screening stations and throughout the building; screens persons who wish to enter court buildings for weapons and other items of contraband; operates metal detectors and x-ray machines to perform the screening functions; monitors CCTV cameras to ensure safety of the public, court employees and prisoners; protects and safeguards courtrooms, grounds, buildings, employees, jurors, the public, and visitors on the courthouse premises. • The court officer is responsible for the care, custody, and control of all prisoners and persons taken into custody and held at a court facility. • The court officer enforces all appropriate judicial orders and enforces all laws and ordinances as appropriate. • The court officer is a member of an integrated statewide security team. • The court officer works with fellow court officers, associate court officers, and the Security Department management team to identify and address all security concerns, including promptly dealing with disturbances, exercising arrest powers if warranted, responding to and managing medical emergencies, producing reports, and maintaining logs and records to ensure the safety and security of all Massachusetts Trial Court facilities. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance through reclassification to the higher levels consistent with this job description and Trial Court policies. Court Officer I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which include fulfilling all first level responsibilities, expectations, and learning the best practices of a Security Department court officer. Court Officer II - This is the second level position title within this series. Employees at this second level are expected to proficiently perform more complex duties within the range of court officer responsibilities as required. Court Officer III - This is the third level position title within this series. Employees at this third level are expected to perform advanced court officer duties with limited supervision and to be able to perform those functions within the other major work units. They are also expected to perform Security related administrative duties as needed. SUPERVISION RECEIVED: Receives on-site supervision from the Chief Court Officer or other Security Department designee. Considerable professional judgment and decision making ability is required. Supervision Received: Duties: Court Officer I duties: • Protects and safeguards Trial Court buildings, grounds, courthouse staff, and courthouse visitors. • Provides a visual security presence at court entrances/security screening stations and throughout the building. • Screen’s persons who wish to enter court buildings for weapons and other items of contraband. • Operates metal detectors and x-ray machines to perform the screening functions. • Patrols assigned areas, making periodic rounds and security checks of court buildings and grounds. • Prepares and submits reports on the occurrence of fires, disturbances and accidents. • Takes steps to effectively control emergency situations by summoning assistance, taking appropriate action in disruptive situations, managing traffic in the courthouse, and participating in searches of the court premises. • Assists in building evacuations, re-entry procedures, and crowd control as appropriate. • Exercises arrest powers if warranted. Maintains security logs and performs equipment checks as directed. • Responds to medical emergencies and renders aid. • Monitors CCTV cameras to ensure safety of the public, court employees, and prisoners. • Attends all court officer training programs required by the Trial Court and must successfully pass all training requirements. • Complies with all Trial Court policies, Security Department policies and procedures, and all state and federal laws. • Demonstrates an understanding of the Court Officer Policies and Procedures Manual and other Massachusetts Trial Court Personnel Policies and Procedures. • May be assigned by the Security Department to perform court officer duties throughout the various Departments and Divisions of the Trial Court. • Performs related duties as required and may be designated by the Security Department to participate in higher level court officer duties as necessary; these duties include, but are not limited to, courtroom security, maintaining the care and the custody, and control of prisoners. Court Officer II duties: • Provides security for prisoners, witnesses, jurors, court personnel, and the public in the courtroom and other areas of the courthouse including the following requirements: • Taking appropriate action in disruptive situations in the courtroom, public areas, holding areas and other designated areas including for assaultive behavior where persons may be armed or otherwise posing a danger. • Subduing and/or apprehending escaping prisoners; and providing first response in other emergency situations. • Exercising police powers when appropriate. • Identifies security concerns and works with his/her supervisor to address and resolve these concerns. • Cares for, controls, and maintains custody of all prisoners and persons taken into custody and held at a court facility. • Provides security in all prisoner detention areas which includes monitoring, securing and feeding prisoners. • Ensures that judges' instructions and other Trial Court guidelines regarding weapons, noise, food, smoking, photography, cell phones, and note taking are adhered to. • Provides a visual security presence in courtrooms, public and employee areas, throughout the building and court premises. • Documents, secures, and returns prisoner property in accordance with Security Department policies and procedures. Inspects courtrooms, lobbies, jury deliberation rooms, and public areas for explosive devices and other contraband. • Assists in building evacuations, re-entry procedures and crowd control as appropriate. • Monitors CCTV cameras to ensure safety of the public, court employees and prisoners. • Demonstrates an understanding of the Court Officer Policies and Procedures Manual and other Massachusetts Trial Court Personnel Policies and Procedures. • Complies with all Trial Court Personnel Policies, Security Department Policies and Procedures, and all state and federal laws. • May be assigned by the Security Department to perform court officer duties throughout the various Departments and Divisions of the Trial Court. • Performs all related duties of this level and of the Court Officer I as required. Court Officer III duties: • Protects the privacy and ensures the personal safety of judges and court personnel. • Accepts defendants into custody and holds them or releases them pursuant to the direction of the court. • Escorts prisoners from the holding area to the courtroom or other designated areas; Collects, receives, maintains, verifies, and transfers documents needed to accompany prisoners. • Provides court approved information regarding court procedures to the public, witnesses, litigants and defendants. • Locates trial participants, informs participants of the court's action, transports papers within the courthouse, notifies the judge that the session is ready to proceed, announces the opening and closing of court sessions. • Exercises arrest powers if warranted, responds to and manages disturbances and medical emergencies, produces reports, maintains logs and records to ensure the safety and security of all Massachusetts Trial Court facilities. • Maintains security logs and performs equipment checks as directed. • May perform temporary supervisory responsibilities in the absence of a Chief Court Officer or Assistant Chief Court Officer. • Performs all related duties of this level and of the Court Officer I and II as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: • Ethics and Values Communicates and demonstrates the ethics and values of the Security Department and the Trial Court. • Mission Understands, upholds, and communicates the Trial Court and Security Department missions. • Applied Knowledge Understands basic court operations, knowledge of the various court departments and divisions, and a court officer's role in the criminal justice system. • Managing Conflict Acts quickly and decisively to address an antagonistic situation, using interpersonal skills and training methods to diffuse a conflict. • Continuous Learning Demonstrates a commitment to continuously improve him/herself through professional development. • Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. • Customer Service Conducts oneself in a courteous and professional manner, towards both Trial Court employees and the public. • Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Minimum Requirements: In addition to passing the entry examination, individuals must apply to a Trial Court job posting at www.mass.gov/courts/jobs and satisfy the following minimum requirements in order to be considered for appointment as a Court Officer: • A High School diploma or an equivalent; and at least four (4) years of experience in security, law enforcement, corrections, the military, loss prevention, emergency medical services, or direct care social services is required. • Or An associate degree; and at least (2) years of experience in security, law enforcement, corrections, the military, loss prevention, emergency medical services, or direct care social services is required. • Or A Bachelor's Degree from an accredited college or university; a concentration in law enforcement, criminal justice, law or other related field is preferred Some formal training in self defense is preferred. • Ability to demonstrate respect, courtesy, sensitivity and discretion in dealing with court personnel, attorneys, jurors, litigants, public and the media. • Ability to interact calmly with individuals who are under physical and emotional stress. • Ability to understand and execute all policies and procedures of Court Officers as well as Massachusetts Trial Court Personnel Policies. • Ability to meet and maintain physical fitness to perform court officer duties, including but not limited to, standing for long periods of time, transporting prisoners from the lockup to the courtroom, placing leg restraints on prisoners, and responding to disturbances by subduing or pursuing prisoners. • Ability to exercise discretion in handling confidential information. • Ability to communicate effectively both orally and in written form. • Ability to prepare detailed security reports and to maintain security logs. • Ability to work dependably and professionally with co-workers, supervisors, judges, court employees, attorneys, and members of the public. • Ability to multi-task in a fast paced and stressful environment; Ability to travel within the Commonwealth if necessary. • Knowledge of security, law enforcement, and corrections measures and practices. REQUIREMENTS FOR COURT OFFICER II: A minimum of three years of experience as a Court Officer I; Certification of satisfactory attendance at all court officer training programs as required by the Trial Court and the successful completion all Security Department training necessary for the position of Court Officer II; and the satisfactory performance of all job duties and assignments as determined by the Trial Court Security Management Team. REQUIREMENTS FOR COURT OFFICER III: A total of 7 years or more as a Court Officer, at least three of which must be as a Court Officer II; An associate degree from an accredited college or university or minimum of 60 credit hours in an accredited college or university degree program; Note: Employees with qualifying, honorable U.S. Military service receive either educational or tenure credit towards promotion to CO-III. Certification of satisfactory attendance at all court officer training programs as required by the Trial Court and the successful completion all Security Department training necessary for the position of Court Officer III; and the satisfactory performance of all job duties and assignments as determined by the Trial Court Security Management Team. Preferred Qualifications: Closing Date/Time: 2022-08-23
May 08, 2022
Full Time
Title: Court Officer Pay Grade: Court Officer 1 Starting Pay: $47,431.12 Departmental Mission Statement: The mission of the Massachusetts Trial Court Security Department is to provide safety and security for all those who work in or come to our courthouses. The Security Department seeks to ensure a safe and secure environment in which to conduct court business while maintaining professionalism, order, and decorum in the courts. Using a comprehensive training regimen, coupled with the implementation of state-of-the-art security system technologies, the department strives to ensure public safety, access to justice, and the highest customer service in the courts of Commonwealth. The Security Department is committed to employing a high quality workforce to meet the diverse needs of those who utilize the courts. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/trial-court-security-department Notes:This requisition will remain open until June 30, 2022; however, first consideration will be given to those applicants that apply within the first 14 days. To be considered for this position, candidates must have taken and passed one of the Massachusetts Trial Court Officer Entrance Exam to apply for this position administered in 2021 or 2022. Individuals who passed the previous exams must re-take the exam in order to be eligible to be considered for Court Officer positions. Please visit (https://www.mass.gov/guides/trial-court-officer-examination-information) This posting is for positions Statewide. Please upload a current resume to your profile during the online application process. During the application process, please be sure to indicate which locations you prefer working in. Only indicate locations you are able to travel and work in. Please Note: With the consent of the applicant, the Trial Court reserves the right to consider an applicant for any County to meet operational needs. Qualified Candidates from this posting will be invited to the Physical Abilities Test (PAT). Position Summary: • The court officer is responsible for maintaining order in and around court premises, protecting judges, jurors, witnesses, prisoners, court personnel, and the public who utilize Massachusetts Trial Court buildings and facilities. • A Court Officer provides a visual security presence at court entrances/security screening stations and throughout the building; screens persons who wish to enter court buildings for weapons and other items of contraband; operates metal detectors and x-ray machines to perform the screening functions; monitors CCTV cameras to ensure safety of the public, court employees and prisoners; protects and safeguards courtrooms, grounds, buildings, employees, jurors, the public, and visitors on the courthouse premises. • The court officer is responsible for the care, custody, and control of all prisoners and persons taken into custody and held at a court facility. • The court officer enforces all appropriate judicial orders and enforces all laws and ordinances as appropriate. • The court officer is a member of an integrated statewide security team. • The court officer works with fellow court officers, associate court officers, and the Security Department management team to identify and address all security concerns, including promptly dealing with disturbances, exercising arrest powers if warranted, responding to and managing medical emergencies, producing reports, and maintaining logs and records to ensure the safety and security of all Massachusetts Trial Court facilities. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance through reclassification to the higher levels consistent with this job description and Trial Court policies. Court Officer I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which include fulfilling all first level responsibilities, expectations, and learning the best practices of a Security Department court officer. Court Officer II - This is the second level position title within this series. Employees at this second level are expected to proficiently perform more complex duties within the range of court officer responsibilities as required. Court Officer III - This is the third level position title within this series. Employees at this third level are expected to perform advanced court officer duties with limited supervision and to be able to perform those functions within the other major work units. They are also expected to perform Security related administrative duties as needed. SUPERVISION RECEIVED: Receives on-site supervision from the Chief Court Officer or other Security Department designee. Considerable professional judgment and decision making ability is required. Supervision Received: Duties: Court Officer I duties: • Protects and safeguards Trial Court buildings, grounds, courthouse staff, and courthouse visitors. • Provides a visual security presence at court entrances/security screening stations and throughout the building. • Screen’s persons who wish to enter court buildings for weapons and other items of contraband. • Operates metal detectors and x-ray machines to perform the screening functions. • Patrols assigned areas, making periodic rounds and security checks of court buildings and grounds. • Prepares and submits reports on the occurrence of fires, disturbances and accidents. • Takes steps to effectively control emergency situations by summoning assistance, taking appropriate action in disruptive situations, managing traffic in the courthouse, and participating in searches of the court premises. • Assists in building evacuations, re-entry procedures, and crowd control as appropriate. • Exercises arrest powers if warranted. Maintains security logs and performs equipment checks as directed. • Responds to medical emergencies and renders aid. • Monitors CCTV cameras to ensure safety of the public, court employees, and prisoners. • Attends all court officer training programs required by the Trial Court and must successfully pass all training requirements. • Complies with all Trial Court policies, Security Department policies and procedures, and all state and federal laws. • Demonstrates an understanding of the Court Officer Policies and Procedures Manual and other Massachusetts Trial Court Personnel Policies and Procedures. • May be assigned by the Security Department to perform court officer duties throughout the various Departments and Divisions of the Trial Court. • Performs related duties as required and may be designated by the Security Department to participate in higher level court officer duties as necessary; these duties include, but are not limited to, courtroom security, maintaining the care and the custody, and control of prisoners. Court Officer II duties: • Provides security for prisoners, witnesses, jurors, court personnel, and the public in the courtroom and other areas of the courthouse including the following requirements: • Taking appropriate action in disruptive situations in the courtroom, public areas, holding areas and other designated areas including for assaultive behavior where persons may be armed or otherwise posing a danger. • Subduing and/or apprehending escaping prisoners; and providing first response in other emergency situations. • Exercising police powers when appropriate. • Identifies security concerns and works with his/her supervisor to address and resolve these concerns. • Cares for, controls, and maintains custody of all prisoners and persons taken into custody and held at a court facility. • Provides security in all prisoner detention areas which includes monitoring, securing and feeding prisoners. • Ensures that judges' instructions and other Trial Court guidelines regarding weapons, noise, food, smoking, photography, cell phones, and note taking are adhered to. • Provides a visual security presence in courtrooms, public and employee areas, throughout the building and court premises. • Documents, secures, and returns prisoner property in accordance with Security Department policies and procedures. Inspects courtrooms, lobbies, jury deliberation rooms, and public areas for explosive devices and other contraband. • Assists in building evacuations, re-entry procedures and crowd control as appropriate. • Monitors CCTV cameras to ensure safety of the public, court employees and prisoners. • Demonstrates an understanding of the Court Officer Policies and Procedures Manual and other Massachusetts Trial Court Personnel Policies and Procedures. • Complies with all Trial Court Personnel Policies, Security Department Policies and Procedures, and all state and federal laws. • May be assigned by the Security Department to perform court officer duties throughout the various Departments and Divisions of the Trial Court. • Performs all related duties of this level and of the Court Officer I as required. Court Officer III duties: • Protects the privacy and ensures the personal safety of judges and court personnel. • Accepts defendants into custody and holds them or releases them pursuant to the direction of the court. • Escorts prisoners from the holding area to the courtroom or other designated areas; Collects, receives, maintains, verifies, and transfers documents needed to accompany prisoners. • Provides court approved information regarding court procedures to the public, witnesses, litigants and defendants. • Locates trial participants, informs participants of the court's action, transports papers within the courthouse, notifies the judge that the session is ready to proceed, announces the opening and closing of court sessions. • Exercises arrest powers if warranted, responds to and manages disturbances and medical emergencies, produces reports, maintains logs and records to ensure the safety and security of all Massachusetts Trial Court facilities. • Maintains security logs and performs equipment checks as directed. • May perform temporary supervisory responsibilities in the absence of a Chief Court Officer or Assistant Chief Court Officer. • Performs all related duties of this level and of the Court Officer I and II as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: • Ethics and Values Communicates and demonstrates the ethics and values of the Security Department and the Trial Court. • Mission Understands, upholds, and communicates the Trial Court and Security Department missions. • Applied Knowledge Understands basic court operations, knowledge of the various court departments and divisions, and a court officer's role in the criminal justice system. • Managing Conflict Acts quickly and decisively to address an antagonistic situation, using interpersonal skills and training methods to diffuse a conflict. • Continuous Learning Demonstrates a commitment to continuously improve him/herself through professional development. • Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. • Customer Service Conducts oneself in a courteous and professional manner, towards both Trial Court employees and the public. • Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Minimum Requirements: In addition to passing the entry examination, individuals must apply to a Trial Court job posting at www.mass.gov/courts/jobs and satisfy the following minimum requirements in order to be considered for appointment as a Court Officer: • A High School diploma or an equivalent; and at least four (4) years of experience in security, law enforcement, corrections, the military, loss prevention, emergency medical services, or direct care social services is required. • Or An associate degree; and at least (2) years of experience in security, law enforcement, corrections, the military, loss prevention, emergency medical services, or direct care social services is required. • Or A Bachelor's Degree from an accredited college or university; a concentration in law enforcement, criminal justice, law or other related field is preferred Some formal training in self defense is preferred. • Ability to demonstrate respect, courtesy, sensitivity and discretion in dealing with court personnel, attorneys, jurors, litigants, public and the media. • Ability to interact calmly with individuals who are under physical and emotional stress. • Ability to understand and execute all policies and procedures of Court Officers as well as Massachusetts Trial Court Personnel Policies. • Ability to meet and maintain physical fitness to perform court officer duties, including but not limited to, standing for long periods of time, transporting prisoners from the lockup to the courtroom, placing leg restraints on prisoners, and responding to disturbances by subduing or pursuing prisoners. • Ability to exercise discretion in handling confidential information. • Ability to communicate effectively both orally and in written form. • Ability to prepare detailed security reports and to maintain security logs. • Ability to work dependably and professionally with co-workers, supervisors, judges, court employees, attorneys, and members of the public. • Ability to multi-task in a fast paced and stressful environment; Ability to travel within the Commonwealth if necessary. • Knowledge of security, law enforcement, and corrections measures and practices. REQUIREMENTS FOR COURT OFFICER II: A minimum of three years of experience as a Court Officer I; Certification of satisfactory attendance at all court officer training programs as required by the Trial Court and the successful completion all Security Department training necessary for the position of Court Officer II; and the satisfactory performance of all job duties and assignments as determined by the Trial Court Security Management Team. REQUIREMENTS FOR COURT OFFICER III: A total of 7 years or more as a Court Officer, at least three of which must be as a Court Officer II; An associate degree from an accredited college or university or minimum of 60 credit hours in an accredited college or university degree program; Note: Employees with qualifying, honorable U.S. Military service receive either educational or tenure credit towards promotion to CO-III. Certification of satisfactory attendance at all court officer training programs as required by the Trial Court and the successful completion all Security Department training necessary for the position of Court Officer III; and the satisfactory performance of all job duties and assignments as determined by the Trial Court Security Management Team. Preferred Qualifications: Closing Date/Time: 2022-08-23
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Per Diem Security Staffing Specialist Pay Grade: Management Starting Pay: Per Diem daily rate commensurate with experience/The total annual hours of actual employment shall not exceed 1200 hours Departmental Mission Statement: The mission of the Massachusetts Trial Court Security Department is to provide safety and security for all those who work in or come to our courthouses. The Security Department seeks to ensure a safe and secure environment in which to conduct court business while maintaining professionalism, order, and decorum in the courts. Using a comprehensive training regimen, coupled with the implementation of state-of-the-art security system technologies, the department strives to ensure public safety, access to justice, and the highest customer service in the courts of Commonwealth. The Security Department is committed to employing a high quality workforce to meet the diverse needs of those who utilize the courts. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/trial-court-security-department Notes: This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days. Position Summary: Working within the Office of Court Management's Security Department on a periodic, per diem basis, a Security Staffing Specialist is responsible for conducting applicant interviews and assessing candidates for employment with the Trial Court as court officers or associate court officers. Total annual hours of actual employment shall not exceed 960 hours. A Security Staffing Specialist may represent the Trial Court Security Department at job fairs and other recruitment events in collaboration with the Trial Court Human Resources Department. A Staffing Specialist may also conduct pre-employment background investigations of applicants for positions within the Security Department. The Security Staffing Specialist works in partnership with the Security management team, Human Resources, and Trial Court leadership, and may engage with law enforcement agencies and other security, governmental, and non-governmental organizations to perform these duties. SUPERVISION RECEIVED: Receives general direction from the Director of Security and specific guidance and oversight from the Security Department's Deputy Director of Administration in performing duties in accordance with established guidelines. Supervision Received: Duties: Acts as panel member to conduct applicant interviews and assess candidates for employment as a court officer or associate court officer; Participates in the interview of applicants for other Security Department positions if assigned by the Director of Security; Represents the Trial Court Security Department at job fairs and communicates with the public to attract a qualified, diverse Security workforce to the Trial Court; Conducts pre-employment background investigations; Successfully completes training and maintains competency in Trial Court policies and procedures related to the recruitment, interview and assessment of job candidates; Successfully completes training and maintains competency in Trial Court policies and procedures related to Security Department pre-employment background investigations; and Performs other related duties as required. Job Competencies: Minimum Requirements: These are the minimum requirements necessary to apply for the periodic role of Per Diem Security Staffing Specialist: A Bachelor's Degree, preferably in criminal justice, public policy, or other related field; Retired, or otherwise separated, in good standing with 8 years or more of experience as a senior official in a court security, law enforcement, or a corrections organization; Fact finding and/or law enforcement investigative experience; Experience in public safety recruitment and hiring preferred; Possesses or develops expertise with Trial Court policy and procedures for conducting pre-employment background investigations; Familiar with the public employer policies and procedures relative to workforce recruitment and hiring that exist in the Trial Court; Ability to summarize and present composite information both written and verbally; Ability to prepare investigative reports; Ability to professionally and respectfully project the face of the Trial Court Security Department through the interview process; Strong interpersonal skills and the ability to work professionally with persons at all levels to maintain effective working relationships; Ability to establish work priorities; Ability to work independently and as part of a team; and Ability to travel throughout the Commonwealth. Preferred Qualifications: Closing Date/Time: 2022-08-23
May 08, 2022
Full Time
Title: Per Diem Security Staffing Specialist Pay Grade: Management Starting Pay: Per Diem daily rate commensurate with experience/The total annual hours of actual employment shall not exceed 1200 hours Departmental Mission Statement: The mission of the Massachusetts Trial Court Security Department is to provide safety and security for all those who work in or come to our courthouses. The Security Department seeks to ensure a safe and secure environment in which to conduct court business while maintaining professionalism, order, and decorum in the courts. Using a comprehensive training regimen, coupled with the implementation of state-of-the-art security system technologies, the department strives to ensure public safety, access to justice, and the highest customer service in the courts of Commonwealth. The Security Department is committed to employing a high quality workforce to meet the diverse needs of those who utilize the courts. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/trial-court-security-department Notes: This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days. Position Summary: Working within the Office of Court Management's Security Department on a periodic, per diem basis, a Security Staffing Specialist is responsible for conducting applicant interviews and assessing candidates for employment with the Trial Court as court officers or associate court officers. Total annual hours of actual employment shall not exceed 960 hours. A Security Staffing Specialist may represent the Trial Court Security Department at job fairs and other recruitment events in collaboration with the Trial Court Human Resources Department. A Staffing Specialist may also conduct pre-employment background investigations of applicants for positions within the Security Department. The Security Staffing Specialist works in partnership with the Security management team, Human Resources, and Trial Court leadership, and may engage with law enforcement agencies and other security, governmental, and non-governmental organizations to perform these duties. SUPERVISION RECEIVED: Receives general direction from the Director of Security and specific guidance and oversight from the Security Department's Deputy Director of Administration in performing duties in accordance with established guidelines. Supervision Received: Duties: Acts as panel member to conduct applicant interviews and assess candidates for employment as a court officer or associate court officer; Participates in the interview of applicants for other Security Department positions if assigned by the Director of Security; Represents the Trial Court Security Department at job fairs and communicates with the public to attract a qualified, diverse Security workforce to the Trial Court; Conducts pre-employment background investigations; Successfully completes training and maintains competency in Trial Court policies and procedures related to the recruitment, interview and assessment of job candidates; Successfully completes training and maintains competency in Trial Court policies and procedures related to Security Department pre-employment background investigations; and Performs other related duties as required. Job Competencies: Minimum Requirements: These are the minimum requirements necessary to apply for the periodic role of Per Diem Security Staffing Specialist: A Bachelor's Degree, preferably in criminal justice, public policy, or other related field; Retired, or otherwise separated, in good standing with 8 years or more of experience as a senior official in a court security, law enforcement, or a corrections organization; Fact finding and/or law enforcement investigative experience; Experience in public safety recruitment and hiring preferred; Possesses or develops expertise with Trial Court policy and procedures for conducting pre-employment background investigations; Familiar with the public employer policies and procedures relative to workforce recruitment and hiring that exist in the Trial Court; Ability to summarize and present composite information both written and verbally; Ability to prepare investigative reports; Ability to professionally and respectfully project the face of the Trial Court Security Department through the interview process; Strong interpersonal skills and the ability to work professionally with persons at all levels to maintain effective working relationships; Ability to establish work priorities; Ability to work independently and as part of a team; and Ability to travel throughout the Commonwealth. Preferred Qualifications: Closing Date/Time: 2022-08-23
MASSACHUSETTS TRIAL COURT
Fall River, Massachusetts, United States
Title: Research Attorney Pay Grade : Grade 18 Starting Pay :$ 78,501.47 Departmental Mission Statement : The Superior Court, the trial court of general jurisdiction for the Commonwealth of Massachusetts, is committed to delivering high quality justice in a timely and fair manner in accordance with the rule of law. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/superior-court Notes : This posting is to fill a Superior Court Research Attorney position within the Administrative Office of the Superior Court, to serve all the Justices of the Superior Court. This Research Attorney position is expected to be based primarily in Fall River, Massachusetts. Research attorneys may be required to travel or transfer to other locations according to the needs of the Court. The Superior Court seeks to fill this position as soon as possible. Please read all instructions carefully before starting the Trial Court online application process. Applications that do not comply with the instructions may be screened out. In particular: * Employment Application. Applicants must complete the online Employment Application. Answer each question fully and accurately. Please do not use "see resume" or similar response. * Resumes. Applicants must upload a Word file or PDF of their resume. The uploaded resume should *not* include references. * Cover Letters. Formal cover letters are required during the application process in order to submit a completed application. Similar to the resume, this may be uploaded in Word or PDF format. The cover letter should be addressed to The Justices of the Superior Court, Suffolk Superior Courthouse, 3 Pemberton Square, 13th Floor, Boston, MA 02108. * References and/or Letters of Recommendation. Please do not provide references or letters of recommendation at this time through the applicant tracking system or by contacting any employees of the Superior Court. Reference information may be requested, and letters of recommendation (optional) may be accepted, later in the hiring process. * Additional Materials. Selected applicants may be asked to provide a writing sample and official law school transcript soon after the close of the application period. Applicants should begin gathering these materials and be prepared to submit them when requested (but not before). * Clerkship Experience. Please note that judicial clerkship experience (as opposed to judicial internships) is defined as paid full-time post-graduate employment as a law clerk for a court or judge. Inquiries may be emailed to Romeo Camba, Manager of Legal Research Services, at romeo.camba@jud.state.ma.us (no phone inquiries please).This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary : The Research Attorney is a professional position within the Superior Court. This position involves analyzing and researching legal issues and questions for the Justices of the Superior Court and the Administrative Office, and preparing legal memoranda, drafting judicial decisions and other documents. An employee is hired at the Research Attorney I level and is eligible for reclassification to the Research Attorney II level upon meeting the requirements of that level. The position title reverts to the entry level Research Attorney I position title when there is a vacancy. ORGANIZATIONAL LEVELS : • Research Attorney I: This is the entry level position title within this series. An employee is expected to perform the full range of legal duties of this position and to train for the next higher level. •Research Attorney II: This is the second level position title within this series. An employee is expected to perform more complex and varied legal duties which require more knowledge of case law and court policies and procedures. Supervision Received : Work is performed under the general direction of the Departmental Chief Justice, the Associate Justices, and the Manager of Legal Research Services and is evaluated for professional competence and conformity to policy. Duties : Research Attorney I Duties: • Researches legal issues and questions and assists in the writing of draft decisions and legal memoranda on civil, criminal, and administrative matters; • Delivers all legal documents and related work product in a timely and high quality fashion, meeting deadlines and demonstrating continuous improvement; • May assist in the training, administration, and oversight of law clerks, law fellows, and interns; • Confers with and advises judges and court officials on legal issues;. • Performs specialized legal and administrative functions; • Performs special projects as assigned; and • Performs related duties as required. Research Attorney II Duties: • Regularly researches complex or novel issues or arguments of law and prepares legal memoranda; • Produces substantially more complex high quality work products specifically assigned to experienced research attorneys; • Regularly assists in the training, administration, and oversight of law clerks, law fellows, and interns; • Assists Superior Court Committee members in preparing materials for meetings, judicial conferences, and reports; • Develops specialization skills in specific legal and administrative functions; • Leads special projects as assigned; and • Performs all of the duties of the lower level title as required. Job Competencies : All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: • Ethics and Values: Communicates and demonstrates the ethics and values of the Superior Court Department and the Trial Court. • Mission: Understands, upholds, and communicates the Trial Court and Superior Court missions. • Applied Knowledge: Understanding of legal research,preparing legal memoranda and other documents,contributing to the development and implementation of court rules and policies. • Problem Solving: Accurately identifies and addresses legal issues within the department and initiates corrective action. • Continuous Learning: Demonstrates a commitment to continuously improve himself or herself through professional development. • Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. • Customer Service: Fosters a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. • Collaboration: Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals. Minimum Requirements : Research Attorney I Requirements: • Graduation from an accredited law school and membership (or currently applying for membership) in the Massachusetts Bar; • Excellent writing, communication, and legal research skills; • Ability to produce high quality work product while meeting deadlines; • Abilities that demonstrate a history of continuous improvement; and • Knowledge of and ability to use computer software such as MS Office, including word processing, spreadsheets, data bases, and PowerPoint. Other knowledge, skills, and abilities: • Ability to assist in the training, administration, and oversight of law clerks, law fellows, and interns; • Knowledge of the Massachusetts judicial system and state law; • Knowledge of applicable court jurisdiction and court procedures; • Knowledge of trial, hearing and administrative procedures; • Ability to analyze legal issues and identify relevant case opinions and court policies; • Ability to prepare legal memoranda and other documents; • Ability to work independently and to establish work priorities; • Ability to deal effectively with attorneys, court officials, justices and the general public; • Ability to handle sensitive matters on a confidential basis; • Ability to maintain complex and accurate court records; and • Ability to travel to Superior Court Courthouses throughout the Commonwealth. Preferred Qualifications: (1) Applicants with at least two years of post-law school experience in a litigation context, with or without judicial clerkship experience, or (2) current judicial law clerks who are in the second year or more of their clerkship(s), particularly in the Massachusetts courts. Judicial clerkship experience is defined as paid full-time post-graduate employment as a law clerk for a court or judge. Research Attorney II Requirements: • A minimum of four years of experience as a Research Attorney I; • Considerable knowledge of the Massachusetts judicial system and court policies and practices; • Demonstrated ability to analyze and research complex legal issues; • Demonstrated ability to produce substantially more complex high quality work products specifically assigned to experienced research attorneys; • Ability to demonstrate specialization in specific legal and administrative functions; • Exhibits initiative and the effective leadership on special projects; • Demonstrated ability to assist in the training, administration, and oversight of law clerks, law fellows, and interns; • Demonstrated ability to analyze administrative concerns and to develop feasible solutions; • Demonstrated ability to perform responsibilities with minimal supervision; • Demonstrated ability to develop and maintain professional working relationships with judges and court officials; • Ability to travel to Superior Court Courthouses throughout the Commonwealth; • Performs related work as required. Closing Date/Time: 2022-08-23
May 08, 2022
Full Time
Title: Research Attorney Pay Grade : Grade 18 Starting Pay :$ 78,501.47 Departmental Mission Statement : The Superior Court, the trial court of general jurisdiction for the Commonwealth of Massachusetts, is committed to delivering high quality justice in a timely and fair manner in accordance with the rule of law. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/superior-court Notes : This posting is to fill a Superior Court Research Attorney position within the Administrative Office of the Superior Court, to serve all the Justices of the Superior Court. This Research Attorney position is expected to be based primarily in Fall River, Massachusetts. Research attorneys may be required to travel or transfer to other locations according to the needs of the Court. The Superior Court seeks to fill this position as soon as possible. Please read all instructions carefully before starting the Trial Court online application process. Applications that do not comply with the instructions may be screened out. In particular: * Employment Application. Applicants must complete the online Employment Application. Answer each question fully and accurately. Please do not use "see resume" or similar response. * Resumes. Applicants must upload a Word file or PDF of their resume. The uploaded resume should *not* include references. * Cover Letters. Formal cover letters are required during the application process in order to submit a completed application. Similar to the resume, this may be uploaded in Word or PDF format. The cover letter should be addressed to The Justices of the Superior Court, Suffolk Superior Courthouse, 3 Pemberton Square, 13th Floor, Boston, MA 02108. * References and/or Letters of Recommendation. Please do not provide references or letters of recommendation at this time through the applicant tracking system or by contacting any employees of the Superior Court. Reference information may be requested, and letters of recommendation (optional) may be accepted, later in the hiring process. * Additional Materials. Selected applicants may be asked to provide a writing sample and official law school transcript soon after the close of the application period. Applicants should begin gathering these materials and be prepared to submit them when requested (but not before). * Clerkship Experience. Please note that judicial clerkship experience (as opposed to judicial internships) is defined as paid full-time post-graduate employment as a law clerk for a court or judge. Inquiries may be emailed to Romeo Camba, Manager of Legal Research Services, at romeo.camba@jud.state.ma.us (no phone inquiries please).This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary : The Research Attorney is a professional position within the Superior Court. This position involves analyzing and researching legal issues and questions for the Justices of the Superior Court and the Administrative Office, and preparing legal memoranda, drafting judicial decisions and other documents. An employee is hired at the Research Attorney I level and is eligible for reclassification to the Research Attorney II level upon meeting the requirements of that level. The position title reverts to the entry level Research Attorney I position title when there is a vacancy. ORGANIZATIONAL LEVELS : • Research Attorney I: This is the entry level position title within this series. An employee is expected to perform the full range of legal duties of this position and to train for the next higher level. •Research Attorney II: This is the second level position title within this series. An employee is expected to perform more complex and varied legal duties which require more knowledge of case law and court policies and procedures. Supervision Received : Work is performed under the general direction of the Departmental Chief Justice, the Associate Justices, and the Manager of Legal Research Services and is evaluated for professional competence and conformity to policy. Duties : Research Attorney I Duties: • Researches legal issues and questions and assists in the writing of draft decisions and legal memoranda on civil, criminal, and administrative matters; • Delivers all legal documents and related work product in a timely and high quality fashion, meeting deadlines and demonstrating continuous improvement; • May assist in the training, administration, and oversight of law clerks, law fellows, and interns; • Confers with and advises judges and court officials on legal issues;. • Performs specialized legal and administrative functions; • Performs special projects as assigned; and • Performs related duties as required. Research Attorney II Duties: • Regularly researches complex or novel issues or arguments of law and prepares legal memoranda; • Produces substantially more complex high quality work products specifically assigned to experienced research attorneys; • Regularly assists in the training, administration, and oversight of law clerks, law fellows, and interns; • Assists Superior Court Committee members in preparing materials for meetings, judicial conferences, and reports; • Develops specialization skills in specific legal and administrative functions; • Leads special projects as assigned; and • Performs all of the duties of the lower level title as required. Job Competencies : All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: • Ethics and Values: Communicates and demonstrates the ethics and values of the Superior Court Department and the Trial Court. • Mission: Understands, upholds, and communicates the Trial Court and Superior Court missions. • Applied Knowledge: Understanding of legal research,preparing legal memoranda and other documents,contributing to the development and implementation of court rules and policies. • Problem Solving: Accurately identifies and addresses legal issues within the department and initiates corrective action. • Continuous Learning: Demonstrates a commitment to continuously improve himself or herself through professional development. • Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. • Customer Service: Fosters a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. • Collaboration: Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals. Minimum Requirements : Research Attorney I Requirements: • Graduation from an accredited law school and membership (or currently applying for membership) in the Massachusetts Bar; • Excellent writing, communication, and legal research skills; • Ability to produce high quality work product while meeting deadlines; • Abilities that demonstrate a history of continuous improvement; and • Knowledge of and ability to use computer software such as MS Office, including word processing, spreadsheets, data bases, and PowerPoint. Other knowledge, skills, and abilities: • Ability to assist in the training, administration, and oversight of law clerks, law fellows, and interns; • Knowledge of the Massachusetts judicial system and state law; • Knowledge of applicable court jurisdiction and court procedures; • Knowledge of trial, hearing and administrative procedures; • Ability to analyze legal issues and identify relevant case opinions and court policies; • Ability to prepare legal memoranda and other documents; • Ability to work independently and to establish work priorities; • Ability to deal effectively with attorneys, court officials, justices and the general public; • Ability to handle sensitive matters on a confidential basis; • Ability to maintain complex and accurate court records; and • Ability to travel to Superior Court Courthouses throughout the Commonwealth. Preferred Qualifications: (1) Applicants with at least two years of post-law school experience in a litigation context, with or without judicial clerkship experience, or (2) current judicial law clerks who are in the second year or more of their clerkship(s), particularly in the Massachusetts courts. Judicial clerkship experience is defined as paid full-time post-graduate employment as a law clerk for a court or judge. Research Attorney II Requirements: • A minimum of four years of experience as a Research Attorney I; • Considerable knowledge of the Massachusetts judicial system and court policies and practices; • Demonstrated ability to analyze and research complex legal issues; • Demonstrated ability to produce substantially more complex high quality work products specifically assigned to experienced research attorneys; • Ability to demonstrate specialization in specific legal and administrative functions; • Exhibits initiative and the effective leadership on special projects; • Demonstrated ability to assist in the training, administration, and oversight of law clerks, law fellows, and interns; • Demonstrated ability to analyze administrative concerns and to develop feasible solutions; • Demonstrated ability to perform responsibilities with minimal supervision; • Demonstrated ability to develop and maintain professional working relationships with judges and court officials; • Ability to travel to Superior Court Courthouses throughout the Commonwealth; • Performs related work as required. Closing Date/Time: 2022-08-23
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Head Account Clerk Pay Grade: Grade 13 Starting Pay: $ 51,193.42 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible and respectful to all. The District Court shall conduct its business with integrity, competence and a commitment to excellence in order to promote public trust and confidence in the judicial system. BOSTON MUNICIPAL COURT ORGANIZATIONAL PROFILE: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: • The Head Account Clerk position is only authorized to those courts that have established a single point collection and bookkeeping function that covers all offices of a court, including the Clerk Magistrate's Office and Probation Office. • The position is responsible for all of the money that is collected and disbursed by the entire court, including the processing of restitution and probation fees. • Work involves overseeing the collection of all monies and checks, processing all disbursements, daily and monthly posting, maintaining trial balances, maintaining and balancing court bank accounts, and preparing reports for the Clerk-Magistrate and Chief Probation Officer as required. • The Head Account Clerk may also perform administrative and case processing duties as needed. Duties: • Reconciles all revenues collected on a daily basis. • Checks balances against accounting receipt records and docket information. • Processes dishonored checks as needed. • Post’s accounting data by hand or by computer data entry in the cash journal on a daily basis. • Records money collected to individual accounts. • Maintains trial balance. • Coordinates the accounting of processing of bail money, including recording money received, returned or forfeited. • Interacts with and assists various court officials on a regular basis concerning accounting issues, including providing individual probation officers with information regarding the payment status of their probationers. • May prepare reminder letters and warrant notifications to individuals who owe money. • Prepares bank account deposit documents and confirms deposit totals. • May make bank account deposits. • Maintains bank accounts related to civil and criminal matters. • Completes end of the month closing process and disburses all revenues and other funds to the appropriate entities, including the processing of restitution and probation fees. • Reconciles revenue reports on a monthly basis. • Prepares financial reports such as revenue transmittal reporting sheets, trial balance reports, and bank account reconciliation forms. • May coordinate credit card system of payments (if court has implemented such a system), including verifying identifications of individuals, daily closing by verifying statements of cashiers, posting in the cash journal and checkbook, monthly reconciling of credit card statements, and resolving discrepancies. • Maintains and serves as point of contact with the Administrative Offices and external agencies concerning accounting issues. • Assists in the maintenance and preparation of local internal controls. • Answers incoming calls providing information in response to all inquiries regarding money issues. • Interacts with and assists attorneys, litigants, law enforcement personnel, court staff, and the general public. This includes responding to requests for information and assistance from the public. • May provide assistance as necessary in various administrative matters • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of criminal complaints, warrant processing, extensive docketing, scheduling, and management reporting. • Performs case processing duties in addition to performing accounting duties as required. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Head Account Clerk: • Graduation from high school and five years of bookkeeping and clerical experience, or an equivalent combination of education and experience. • Knowledge of basic accounting and bookkeeping procedures. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • Working knowledge of the procedures related to the cases processed by the court preferred. • Ability to learn those procedures and or expand knowledge of those procedures through cross-training required. • Ability to use a calculator, perform basic arithmetic, and perform routine computer data entry • Ability to serve the public and others with court business in a courteous and professional manner. • Ability to understand and follow verbal and written instructions. • Ability to establish and maintain effective working relationships with court staff. • Ability to work independently and exercise some supervision over entry level staff. Closing Date/Time: 2022-08-22
May 07, 2022
Full Time
Title: Head Account Clerk Pay Grade: Grade 13 Starting Pay: $ 51,193.42 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible and respectful to all. The District Court shall conduct its business with integrity, competence and a commitment to excellence in order to promote public trust and confidence in the judicial system. BOSTON MUNICIPAL COURT ORGANIZATIONAL PROFILE: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: • The Head Account Clerk position is only authorized to those courts that have established a single point collection and bookkeeping function that covers all offices of a court, including the Clerk Magistrate's Office and Probation Office. • The position is responsible for all of the money that is collected and disbursed by the entire court, including the processing of restitution and probation fees. • Work involves overseeing the collection of all monies and checks, processing all disbursements, daily and monthly posting, maintaining trial balances, maintaining and balancing court bank accounts, and preparing reports for the Clerk-Magistrate and Chief Probation Officer as required. • The Head Account Clerk may also perform administrative and case processing duties as needed. Duties: • Reconciles all revenues collected on a daily basis. • Checks balances against accounting receipt records and docket information. • Processes dishonored checks as needed. • Post’s accounting data by hand or by computer data entry in the cash journal on a daily basis. • Records money collected to individual accounts. • Maintains trial balance. • Coordinates the accounting of processing of bail money, including recording money received, returned or forfeited. • Interacts with and assists various court officials on a regular basis concerning accounting issues, including providing individual probation officers with information regarding the payment status of their probationers. • May prepare reminder letters and warrant notifications to individuals who owe money. • Prepares bank account deposit documents and confirms deposit totals. • May make bank account deposits. • Maintains bank accounts related to civil and criminal matters. • Completes end of the month closing process and disburses all revenues and other funds to the appropriate entities, including the processing of restitution and probation fees. • Reconciles revenue reports on a monthly basis. • Prepares financial reports such as revenue transmittal reporting sheets, trial balance reports, and bank account reconciliation forms. • May coordinate credit card system of payments (if court has implemented such a system), including verifying identifications of individuals, daily closing by verifying statements of cashiers, posting in the cash journal and checkbook, monthly reconciling of credit card statements, and resolving discrepancies. • Maintains and serves as point of contact with the Administrative Offices and external agencies concerning accounting issues. • Assists in the maintenance and preparation of local internal controls. • Answers incoming calls providing information in response to all inquiries regarding money issues. • Interacts with and assists attorneys, litigants, law enforcement personnel, court staff, and the general public. This includes responding to requests for information and assistance from the public. • May provide assistance as necessary in various administrative matters • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of criminal complaints, warrant processing, extensive docketing, scheduling, and management reporting. • Performs case processing duties in addition to performing accounting duties as required. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Head Account Clerk: • Graduation from high school and five years of bookkeeping and clerical experience, or an equivalent combination of education and experience. • Knowledge of basic accounting and bookkeeping procedures. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • Working knowledge of the procedures related to the cases processed by the court preferred. • Ability to learn those procedures and or expand knowledge of those procedures through cross-training required. • Ability to use a calculator, perform basic arithmetic, and perform routine computer data entry • Ability to serve the public and others with court business in a courteous and professional manner. • Ability to understand and follow verbal and written instructions. • Ability to establish and maintain effective working relationships with court staff. • Ability to work independently and exercise some supervision over entry level staff. Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Manager of Business Operations - Office of the Commissioner of Probation Pay Grade: Senior Management 1 Starting Pay: $95,616.92 Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service Notes: THIS POSTING WILL REMAIN OPEN UNTIL FILLED. PREFERENCE WILL BE GIVEN TO CANDIDATES THAT APPLY WITHIN THE FIRST 14 DAYS. Position Summary: Working within the Probation Central Office, The Manager of Business Operations is a senior staff position, part of the leadership team that prepares the annual budget analysis and justification strategy. The Manager of Business Operations has primary responsibility for general financial management of the organization. This includes budget preparation, spending plan preparation, procurement process oversight, grant management, financial accounting and the establishment, implementation and adherence to all internal controls and insuring compliance with the Commonwealth's laws, regulations and policies governing the expenditure of public funds. Supervision Received :Works under the direction of the Deputy Commissioner of Administrative Services. Duties: Budget: Coordinates, analyzes and prepares all annual budget and spending plans; Monitors all spending for the Office of the Commissioner of Probation and MPS appropriations. Prepares monthly expenditure reports; Provides ongoing advice of funding for personnel transactions and for the purchase of goods and services; Determines the need, makes recommendations and prepares requests for inter-subsidiary transactions; Monitors funding allocation, expenditure accounting, monitoring and reporting for other outside funding sources; Procurement Oversees the procurement process (RFP) for all goods and services; ensures that all goods and services are procured following all guidelines and procedures; Reviews all purchasing requests and makes recommendations. Determines cost effectiveness of purchases and contracts; Oversees the process of all encumbrances; Accounting Ensures that funds are expended in accordance with established Trial Court Fiscal Policy and Guidelines; Ensures that vendors are appropriately compensated for goods and services; Oversees all accounting functions; invoices, purchasing of office supplies, and travel reimbursements; Oversees all inventory in the Office of the Commissioner of Probation; Develops and manages internal controls; Payroll Oversees all payroll responsibilities including HR/CMS transactions and employee benefits; Assists employees in the user of Self Service Time and Attendance; Manages SSTA for all employee on unpaid leaves (FMLA, Administrative Leaves and Sick Banks); Grants Monitors all spending for grants awarded to the Office of the Commissioner of Probation; Prepares all grant application budgets as well as grant spending plans; Prepares expenditure reports for all grants; Submits quarterly reports to awarding agencies; Participates in site visits administered by OCM and awarding agencies (e.g., Federal Government, Massachusetts Office of Victim Assistance); Administration Provides and assists in trainings to all MPS managers; Oversees authorized signatory process; Manages record retention for the Fiscal Office; Works closely with all fiscal and HR managers at the Trial Court OCM; Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to prove efficiency in the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Trial Court. Mission Understands, upholds, and communicates the Massachusetts Probation Service and Trial Court missions. Applied Knowledge Knowledge and ability manage the MPS fiscal unit including budget, procurement, accounting, payroll, grants, and administration. Problem Solving Accurately identifies and assesses fiscal errors and fiscal procedural issues within the fiscal unit and initiates corrective action. Continuous Learning Demonstrates a commitment to continuously improve himself or herself through professional development. Communication Demonstrates the capacity to ensure clear, informative and transparent communications to all Trial Court officials and staff. Collaboration Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals. Customer Service Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Manager of Business Operations: Bachelor's Degree from an accredited 4-year college or university in administration, business, accounting or related field. Master's degree preferred in business or public administration or related field. 10 or more years of work experience in state budgets and financial management may be substituted for the required education; 5 years of supervisory level experience handling fiscal processes. Strong organizational and time management skills. Strong interpersonal skills and the ability to work professionally and respectfully with all stakeholders. Proficient in standard software (spreadsheets, data bases and word processing) and able to learn required accounting and other relevant software. Excellent written, oral and presentational skills. Ability to work independently and responsibly, with good communication. Ability to travel to any statewide field office, courthouse, or the Probation Training Academy in central Massachusetts as needed. Considerable knowledge of and demonstrated ability to perform more complicated word processing functions and spreadsheet software; Considerable knowledge of office policies and procedures and demonstrated ability to apply those policies to inquiries; Demonstrated ability to independently complete assignments and to handle multiple assignments; and Demonstrated ability to identify problems and to develop feasible solutions; and to properly route them for appropriate resolution when necessary. Closing Date/Time: 2022-08-22
May 07, 2022
Full Time
Title: Manager of Business Operations - Office of the Commissioner of Probation Pay Grade: Senior Management 1 Starting Pay: $95,616.92 Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service Notes: THIS POSTING WILL REMAIN OPEN UNTIL FILLED. PREFERENCE WILL BE GIVEN TO CANDIDATES THAT APPLY WITHIN THE FIRST 14 DAYS. Position Summary: Working within the Probation Central Office, The Manager of Business Operations is a senior staff position, part of the leadership team that prepares the annual budget analysis and justification strategy. The Manager of Business Operations has primary responsibility for general financial management of the organization. This includes budget preparation, spending plan preparation, procurement process oversight, grant management, financial accounting and the establishment, implementation and adherence to all internal controls and insuring compliance with the Commonwealth's laws, regulations and policies governing the expenditure of public funds. Supervision Received :Works under the direction of the Deputy Commissioner of Administrative Services. Duties: Budget: Coordinates, analyzes and prepares all annual budget and spending plans; Monitors all spending for the Office of the Commissioner of Probation and MPS appropriations. Prepares monthly expenditure reports; Provides ongoing advice of funding for personnel transactions and for the purchase of goods and services; Determines the need, makes recommendations and prepares requests for inter-subsidiary transactions; Monitors funding allocation, expenditure accounting, monitoring and reporting for other outside funding sources; Procurement Oversees the procurement process (RFP) for all goods and services; ensures that all goods and services are procured following all guidelines and procedures; Reviews all purchasing requests and makes recommendations. Determines cost effectiveness of purchases and contracts; Oversees the process of all encumbrances; Accounting Ensures that funds are expended in accordance with established Trial Court Fiscal Policy and Guidelines; Ensures that vendors are appropriately compensated for goods and services; Oversees all accounting functions; invoices, purchasing of office supplies, and travel reimbursements; Oversees all inventory in the Office of the Commissioner of Probation; Develops and manages internal controls; Payroll Oversees all payroll responsibilities including HR/CMS transactions and employee benefits; Assists employees in the user of Self Service Time and Attendance; Manages SSTA for all employee on unpaid leaves (FMLA, Administrative Leaves and Sick Banks); Grants Monitors all spending for grants awarded to the Office of the Commissioner of Probation; Prepares all grant application budgets as well as grant spending plans; Prepares expenditure reports for all grants; Submits quarterly reports to awarding agencies; Participates in site visits administered by OCM and awarding agencies (e.g., Federal Government, Massachusetts Office of Victim Assistance); Administration Provides and assists in trainings to all MPS managers; Oversees authorized signatory process; Manages record retention for the Fiscal Office; Works closely with all fiscal and HR managers at the Trial Court OCM; Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to prove efficiency in the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Trial Court. Mission Understands, upholds, and communicates the Massachusetts Probation Service and Trial Court missions. Applied Knowledge Knowledge and ability manage the MPS fiscal unit including budget, procurement, accounting, payroll, grants, and administration. Problem Solving Accurately identifies and assesses fiscal errors and fiscal procedural issues within the fiscal unit and initiates corrective action. Continuous Learning Demonstrates a commitment to continuously improve himself or herself through professional development. Communication Demonstrates the capacity to ensure clear, informative and transparent communications to all Trial Court officials and staff. Collaboration Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals. Customer Service Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Manager of Business Operations: Bachelor's Degree from an accredited 4-year college or university in administration, business, accounting or related field. Master's degree preferred in business or public administration or related field. 10 or more years of work experience in state budgets and financial management may be substituted for the required education; 5 years of supervisory level experience handling fiscal processes. Strong organizational and time management skills. Strong interpersonal skills and the ability to work professionally and respectfully with all stakeholders. Proficient in standard software (spreadsheets, data bases and word processing) and able to learn required accounting and other relevant software. Excellent written, oral and presentational skills. Ability to work independently and responsibly, with good communication. Ability to travel to any statewide field office, courthouse, or the Probation Training Academy in central Massachusetts as needed. Considerable knowledge of and demonstrated ability to perform more complicated word processing functions and spreadsheet software; Considerable knowledge of office policies and procedures and demonstrated ability to apply those policies to inquiries; Demonstrated ability to independently complete assignments and to handle multiple assignments; and Demonstrated ability to identify problems and to develop feasible solutions; and to properly route them for appropriate resolution when necessary. Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Case Specialist Series Pay Grade: Grade 7 Starting Pay: $ 37,278.22 Departmental Mission Statement: The Probate and Family Court Department's mission is to deliver timely justice to the public by providing equal access to a fair, equitable and efficient forum to resolve family and probate legal matters and to assist and protect all individuals, families and children in an impartial and respectful manner. The Probate and Family Court Department has jurisdiction over family-related and probate matters, such as divorce, paternity, child support, custody, parenting time, adoption, termination of parental rights, and abuse prevention. We also handle wills, estates, trusts, guardianships, conservatorships, and changes of name. The Court has 14 divisions. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/probate-and-family-court Notes:This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Job Competencies: Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2022-08-22
May 05, 2022
Full Time
Title: Case Specialist Series Pay Grade: Grade 7 Starting Pay: $ 37,278.22 Departmental Mission Statement: The Probate and Family Court Department's mission is to deliver timely justice to the public by providing equal access to a fair, equitable and efficient forum to resolve family and probate legal matters and to assist and protect all individuals, families and children in an impartial and respectful manner. The Probate and Family Court Department has jurisdiction over family-related and probate matters, such as divorce, paternity, child support, custody, parenting time, adoption, termination of parental rights, and abuse prevention. We also handle wills, estates, trusts, guardianships, conservatorships, and changes of name. The Court has 14 divisions. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/probate-and-family-court Notes:This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Job Competencies: Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Senior System Analyst Pay Grade: SM 1 Starting Pay: Starting Salary will be commensurate with experience Departmental Mission Statement: The Judicial Information Services (JIS) department is charged with the implementation, maintenance, update and training of technology systems in support of the Office of Court Management and all Judicial Departments, including the Probation Department. This includes network and servers connecting all judicial locations, computer hardware and peripherals, the myriad of software necessary to maintain the judicial programs, and the voice telecommunications services ranging from current phone systems to the use of newly installed video conferencing equipment. JIS is also charged with the production, deployment, training and maintenance of MassCourts (the web-based Trial Court Case Management System - CMS). Judicial Information Services Department Notes: This position is designated as a management position and is covered by the Trial Court Personnel Policies and Procedures Manual. First consideration will be given to those applicants that apply within the first 7 days. Position Summary: Working within the Judiciary Information Services Department (JISD), of the Executive Office of the Trial Court, the Senior System Analyst works with users and JISD partners to support, maintain, and grow enterprise services that power the day-to-day work of the Judiciary. The Senior System Analyst will develop a strong understanding of the individual systems and work closely with JISD peers and vendors to ensure applications are available, secure, and functioning as expected. This position will also work closely with the Implementation Team Lead to define new functionality requirements, as well as plan and execute the implementation of functional and security patches to ensure applications are up to date. The successful candidate will enjoy having hands on technical responsibilities as well as the ability to lead and collaborate with users and technical resources. SUPERVISION RECEIVED: Works under the direction of the DCIO for Enterprise Applications or that individual's designee. Exercises considerable judgement in carrying out responsibilities. Major Duties: Responsible for day-to-day operations of MassCourts, Judicial Tools, eAccess, imaging tools, and other enterprise applications, using professional judgement and department standards Partners closely with Business Analysts, Infrastructure Team, and vendor partners when necessary to understand service impacting incidents, determine root-cause, and affect resolution in a timely manner, keeping stakeholders informed and managing expectations Develops a strong technical understanding of critical systems and effectively leverages vendor expertise Recommends possible system changes to enhance overall system effectiveness based on identified needs and industry trends May function as an application subject matter expert with business partners and the technical community Leads or participates in the maintenance or implementation of systems, including planning, scheduling, and/or coordinating the activities of various parties involved in the process Plans, performs, and/or reviews testing of systems and/or system components, particularly the testing of unusually complex or critical systems or systems components, and may direct others in performing these tasks. Provides troubleshooting of escalated service tickets and provides timely resolution. Delivers administrative services for installed enterprise software solutions, including, but not limited to user privileges and global parameter maintenance. Reviews and tests new functionality, patches, and releases prior to deployment. Documents departmental procedures and decisions in the knowledge base. Provides training to peers, technology partners, and court department partners as necessary to ensure proper understanding and use of systems Provide quality customer service to court staff Assists the Implementation Team Lead in the definition and execution of change management, incident management, and problem management practices Performs related duties as required Job Competencies: All applicants must be able, through the interview process, to prove efficiency in the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Judicial Branch. Mission: Understands, upholds, and communicates the Judicial Branch and Information Services missions. Applied Knowledge: Understands information services operations, specialized tools, applications, and software, with some understanding of the various court departments and divisions Continuous Learning: Demonstrates a commitment to continuously improve their knowledge of fast-changing computer architectures, hardware and software through professional development. Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varies racial, ethnic, economic and cultural backgrounds. Customer Service: Conducts oneself in a courteous and professional manner when assisting all employees of the Judiciary, regardless of their position in the Judiciary. Collaboration: Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Problem Solving: Accurately assesses workplace problems in JISD and recommends and facilitates appropriate solutions. Minimum Requirements: Bachelor’s Degree in M.I.S., I.S., or C.S. from an accredited college or university and (5) five years of professional work experience; (4) years of which must be working as an Application Administrator, Systems Analyst, or as a Business System Analyst; or an equivalent combination of education and/or relevant experience. Additional Qualifications and Skills Must be self-motivated and able to work under general supervision End-user focused and results oriented Highly collaborative and communicates transparently Ability to build strong business relationships Ability to research and implement procedures and solutions Strong analytical and problem-solving skills to identify and mitigate problems Strong organizational and project management skills Good communication skills, both oral and in writing, with the ability to work in a matrix structure Good judgment and ability to identify issues and escalate as appropriate Pragmatic and common-sense approach to solving business problems Experience supervising vendors in the implementation and support of software solutions Experience working directly with users to define requirements and to deliver solutions that met user specifications. General knowledge of networking and client/server technology Ability to communicate technical information to non-technical people effectively. Ability to work effectively alone and as a member of a team. Experience implementing and maintaining software solutions, including working closely with end-users. Experience preparing and maintaining technical and end-user documentation. Demonstrated experience working with and training users on software applications. Knowledge of a variety of applications as they relate to operational flow in a judicial setting is preferred. ITIL certification preferred Closing Date/Time: 2022-08-22
May 04, 2022
Full Time
Title: Senior System Analyst Pay Grade: SM 1 Starting Pay: Starting Salary will be commensurate with experience Departmental Mission Statement: The Judicial Information Services (JIS) department is charged with the implementation, maintenance, update and training of technology systems in support of the Office of Court Management and all Judicial Departments, including the Probation Department. This includes network and servers connecting all judicial locations, computer hardware and peripherals, the myriad of software necessary to maintain the judicial programs, and the voice telecommunications services ranging from current phone systems to the use of newly installed video conferencing equipment. JIS is also charged with the production, deployment, training and maintenance of MassCourts (the web-based Trial Court Case Management System - CMS). Judicial Information Services Department Notes: This position is designated as a management position and is covered by the Trial Court Personnel Policies and Procedures Manual. First consideration will be given to those applicants that apply within the first 7 days. Position Summary: Working within the Judiciary Information Services Department (JISD), of the Executive Office of the Trial Court, the Senior System Analyst works with users and JISD partners to support, maintain, and grow enterprise services that power the day-to-day work of the Judiciary. The Senior System Analyst will develop a strong understanding of the individual systems and work closely with JISD peers and vendors to ensure applications are available, secure, and functioning as expected. This position will also work closely with the Implementation Team Lead to define new functionality requirements, as well as plan and execute the implementation of functional and security patches to ensure applications are up to date. The successful candidate will enjoy having hands on technical responsibilities as well as the ability to lead and collaborate with users and technical resources. SUPERVISION RECEIVED: Works under the direction of the DCIO for Enterprise Applications or that individual's designee. Exercises considerable judgement in carrying out responsibilities. Major Duties: Responsible for day-to-day operations of MassCourts, Judicial Tools, eAccess, imaging tools, and other enterprise applications, using professional judgement and department standards Partners closely with Business Analysts, Infrastructure Team, and vendor partners when necessary to understand service impacting incidents, determine root-cause, and affect resolution in a timely manner, keeping stakeholders informed and managing expectations Develops a strong technical understanding of critical systems and effectively leverages vendor expertise Recommends possible system changes to enhance overall system effectiveness based on identified needs and industry trends May function as an application subject matter expert with business partners and the technical community Leads or participates in the maintenance or implementation of systems, including planning, scheduling, and/or coordinating the activities of various parties involved in the process Plans, performs, and/or reviews testing of systems and/or system components, particularly the testing of unusually complex or critical systems or systems components, and may direct others in performing these tasks. Provides troubleshooting of escalated service tickets and provides timely resolution. Delivers administrative services for installed enterprise software solutions, including, but not limited to user privileges and global parameter maintenance. Reviews and tests new functionality, patches, and releases prior to deployment. Documents departmental procedures and decisions in the knowledge base. Provides training to peers, technology partners, and court department partners as necessary to ensure proper understanding and use of systems Provide quality customer service to court staff Assists the Implementation Team Lead in the definition and execution of change management, incident management, and problem management practices Performs related duties as required Job Competencies: All applicants must be able, through the interview process, to prove efficiency in the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Judicial Branch. Mission: Understands, upholds, and communicates the Judicial Branch and Information Services missions. Applied Knowledge: Understands information services operations, specialized tools, applications, and software, with some understanding of the various court departments and divisions Continuous Learning: Demonstrates a commitment to continuously improve their knowledge of fast-changing computer architectures, hardware and software through professional development. Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varies racial, ethnic, economic and cultural backgrounds. Customer Service: Conducts oneself in a courteous and professional manner when assisting all employees of the Judiciary, regardless of their position in the Judiciary. Collaboration: Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Problem Solving: Accurately assesses workplace problems in JISD and recommends and facilitates appropriate solutions. Minimum Requirements: Bachelor’s Degree in M.I.S., I.S., or C.S. from an accredited college or university and (5) five years of professional work experience; (4) years of which must be working as an Application Administrator, Systems Analyst, or as a Business System Analyst; or an equivalent combination of education and/or relevant experience. Additional Qualifications and Skills Must be self-motivated and able to work under general supervision End-user focused and results oriented Highly collaborative and communicates transparently Ability to build strong business relationships Ability to research and implement procedures and solutions Strong analytical and problem-solving skills to identify and mitigate problems Strong organizational and project management skills Good communication skills, both oral and in writing, with the ability to work in a matrix structure Good judgment and ability to identify issues and escalate as appropriate Pragmatic and common-sense approach to solving business problems Experience supervising vendors in the implementation and support of software solutions Experience working directly with users to define requirements and to deliver solutions that met user specifications. General knowledge of networking and client/server technology Ability to communicate technical information to non-technical people effectively. Ability to work effectively alone and as a member of a team. Experience implementing and maintaining software solutions, including working closely with end-users. Experience preparing and maintaining technical and end-user documentation. Demonstrated experience working with and training users on software applications. Knowledge of a variety of applications as they relate to operational flow in a judicial setting is preferred. ITIL certification preferred Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Network Analyst II Pay Grade: Grade 18 Starting Pay: $ 78,501.47 Departmental Mission Statement Judicial Information Services Department (JISD) is charged with the implementation, maintenance, update, and training of technology systems in support of the Office of Court Management - all Trial Court Departments, the Office of the Commissioner of Probation, Office of Jury Commissioner, and the Supreme Judicial Court, Appeals Court and Board of Bar Examiners. Judicial Information Service Department Organization Profile Notes: Successful candidates may need to travel to court locations throughout the Commonwealth as per business needs. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. First consideration will be given to those applicants that apply within the first 14 days. Position Summary: Working within the Judicial Information Services Department (JISD) of the Office of Court Management, the Network Analyst II has responsibility for creating, installing, managing, monitoring, and troubleshooting the WAN and LAN infrastructure across Massachusetts Trial Court locations. Supports and troubleshoots all network devices, as well as any outages or problems. Performs network design and implementation. Supervision Received: Works under the direction of the Manager of Network Services. Duties: Monitor and troubleshoot any outages with our networks, working with our vendors and data service providers. Supports and troubleshoots all network devices including switches, routers, wireless controllers, and access points. Works collaboratively with other teams in JISD in troubleshooting network connectivity issues. Assists in communication during service impacting incidents by providing timely updates through appropriate channels. Manages IP addressing space via management of DHCP and DNS servers. Assists in the design and deployment of our wireless network. Works with vendors and manufacturers in the design and troubleshooting of our current and future network. Researches and makes recommendations on new technologies and equipment. Participates in the creation of RFQs and RFPs for major projects. Assists in managing the firewall environment. Performs other duties as required. Job Competencies: Ethics and Values : Communicates and demonstrates the ethics and values of the Trial Court. Mission Driven: Employees are fully committed to fulfilling the Trial Court and associated Departmental missions. Professional Development: Employees are committed to participating in ongoing Trial Court training and educational offerings to advance their professional development. Managers are equally committed to affording those opportunities to those they supervise as scheduling permits. Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Applied Knowledge: Understands information services operations, specialized tools, applications, and software, with some understanding of the various court departments and divisions Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Collaboration: Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals. Problem Solving: Accurately assesses workplace problems in JISD and recommends and facilitates appropriate solutions. Ethics and Values: Communicates and demonstrates the ethics and values of the Trial Court. Minimum Requirements: These are the minimum requirements to be eligible for consideration for the position of Network Analyst: Education and Experience • Technical Degree or similar certification • Five (5) years of related work experience • Equivalent combinations of education and experience will be considered for meeting minimum qualifications. Preferred Qualifications: KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: • TCP/IP protocols • DHCP and DNS • QOS • Cisco and Aruba networks hardware and software • Network monitoring software and protocols including sflow, ICMP and SNMP • Routing protocols including static routes, BGP and OSPF • Network hardware architecture • VOIP networks • Firewall concepts and management • Security best practices • NAT • Implementation management Skills in: • Verbal and written communication • Troubleshooting • Time management • Scheduling • Equipment research • Knowledge transfer Ability to: • Ability to adhere to specific protocol, plans and procedures • Deploy new network technology • Work with vendors and Trial Court departments • Learn and become proficient with new technology Closing Date/Time: 2022-08-22
Apr 30, 2022
Full Time
Title: Network Analyst II Pay Grade: Grade 18 Starting Pay: $ 78,501.47 Departmental Mission Statement Judicial Information Services Department (JISD) is charged with the implementation, maintenance, update, and training of technology systems in support of the Office of Court Management - all Trial Court Departments, the Office of the Commissioner of Probation, Office of Jury Commissioner, and the Supreme Judicial Court, Appeals Court and Board of Bar Examiners. Judicial Information Service Department Organization Profile Notes: Successful candidates may need to travel to court locations throughout the Commonwealth as per business needs. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. First consideration will be given to those applicants that apply within the first 14 days. Position Summary: Working within the Judicial Information Services Department (JISD) of the Office of Court Management, the Network Analyst II has responsibility for creating, installing, managing, monitoring, and troubleshooting the WAN and LAN infrastructure across Massachusetts Trial Court locations. Supports and troubleshoots all network devices, as well as any outages or problems. Performs network design and implementation. Supervision Received: Works under the direction of the Manager of Network Services. Duties: Monitor and troubleshoot any outages with our networks, working with our vendors and data service providers. Supports and troubleshoots all network devices including switches, routers, wireless controllers, and access points. Works collaboratively with other teams in JISD in troubleshooting network connectivity issues. Assists in communication during service impacting incidents by providing timely updates through appropriate channels. Manages IP addressing space via management of DHCP and DNS servers. Assists in the design and deployment of our wireless network. Works with vendors and manufacturers in the design and troubleshooting of our current and future network. Researches and makes recommendations on new technologies and equipment. Participates in the creation of RFQs and RFPs for major projects. Assists in managing the firewall environment. Performs other duties as required. Job Competencies: Ethics and Values : Communicates and demonstrates the ethics and values of the Trial Court. Mission Driven: Employees are fully committed to fulfilling the Trial Court and associated Departmental missions. Professional Development: Employees are committed to participating in ongoing Trial Court training and educational offerings to advance their professional development. Managers are equally committed to affording those opportunities to those they supervise as scheduling permits. Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Applied Knowledge: Understands information services operations, specialized tools, applications, and software, with some understanding of the various court departments and divisions Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Collaboration: Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals. Problem Solving: Accurately assesses workplace problems in JISD and recommends and facilitates appropriate solutions. Ethics and Values: Communicates and demonstrates the ethics and values of the Trial Court. Minimum Requirements: These are the minimum requirements to be eligible for consideration for the position of Network Analyst: Education and Experience • Technical Degree or similar certification • Five (5) years of related work experience • Equivalent combinations of education and experience will be considered for meeting minimum qualifications. Preferred Qualifications: KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: • TCP/IP protocols • DHCP and DNS • QOS • Cisco and Aruba networks hardware and software • Network monitoring software and protocols including sflow, ICMP and SNMP • Routing protocols including static routes, BGP and OSPF • Network hardware architecture • VOIP networks • Firewall concepts and management • Security best practices • NAT • Implementation management Skills in: • Verbal and written communication • Troubleshooting • Time management • Scheduling • Equipment research • Knowledge transfer Ability to: • Ability to adhere to specific protocol, plans and procedures • Deploy new network technology • Work with vendors and Trial Court departments • Learn and become proficient with new technology Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Server Operations Manager Pay Grade: SM1 Starting Pay: Compensation commensurate with experience Departmental Mission Statement: The Judicial Information Services (JISD) department is charged with the implementation, maintenance, update and training of technology systems in support of the Office of Court Management and all Judicial Departments, including the Probation Department. This includes network and servers connecting all judicial locations, computer hardware and peripherals, the myriad of software necessary to maintain the judicial programs, and the voice telecommunications services ranging from current phone systems to the use of newly installed video conferencing equipment. JIS is also charged with the production, deployment, training and maintenance of MassCourts (the web-based Trial Court Case Management System - CMS). Judicial Information Services Department Notes: This position is designated as a management position and is covered by the Trial Court Personnel Policies and Procedures Manual. First consideration will be given to those applicants that apply within the first 7 days. Position Summary: Working within the Judicial Information Services Department (JISD) of the Office of Court Management, the Server Operations Manager has responsibility for the planning, implementation, and day to day operations related to the systems hardware and software supporting the business of the Trial Court. The Server Operations Manager supervises and directs a Server Operations Team accountable for the maintenance and operations of JISD’s Infrastructure including but not limited to servers, storage, network appliances, backup infrastructure, virtualization infrastructure, and cloud services. Supervision Received: Receives direction from the Deputy CIO of Infrastructure. Duties: • Manages a Server Operations Team accountable for the maintenance and operations of JISD’s Infrastructure. • Oversees all operations related to servers, storage, network appliances, backup infrastructure, virtualization infrastructure, and cloud services. • Mentors and develops server operations staff such that they can manage and support daily operations with minimal supervision. • Creates and drives a culture of ownership, innovation, collaboration, and accountability • Supports and contributes thought leadership to the development and implementation of business practices, processes, and automated tooling to enable growth and continuous improvement as part of the infrastructure leadership team. • Collaborates closely with the Support and Applications teams to continuously improve the reliability and performance of services. • Coordinates team projects, supervising work done by other members of the team. • Assists in the management of key resources to ensure availability of properly functioning service. • Follows Change and Incident Management to ensure proper communication and effective use of organizational resources. • Assists in the recovery of systems and networks, including on-site hardware replacement when necessary. • Develops and updates processes and contribute to ongoing Disaster Recovery efforts. • Maintains data integrity and security in accordance with departmental and industry standards. • Partners closely with the Information Security Team to ensure security is included by design into new services. • Manages and supports Windows Server systems with Active Directory and Group Policy. • Manages and supports Red Hat Enterprise Linux systems with Active Directory. • Anticipates future uses of technology in the Judiciary and make appropriate recommendations. • Collaborates closely with the Project Management Office and participate actively in the successful delivery of major technology initiatives. • Assists in creating work orders for vendors. • Assists in reviewing and processing vendor invoices. • Assists with ensuring the existence and maintenance of appropriate, up-to-date documentation of JISD’s infrastructure and systems. • Assists the Deputy CIO of Infrastructure in the development and maintenance of annual operations budget. • Assists in selecting, specifying, evaluating, and/or implementing information technology for use across the court system or within specific departments and/or divisions. • Drives specifications for tooling and automation that facilitates deployment, monitoring, automated remediation and decommissioning of server hardware and services; and • Performs other related duties as required. Job Competencies: All applicants must be able, through the interview process, to prove efficiency in the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Judicial Branch. Mission Understands, upholds, and communicates the Judicial Branch and Information Services missions. Applied Knowledge: Understands information services operations, specialized tools, applications, and software, with some understanding of the various court departments and divisions Continuous Learning: Demonstrates a commitment to continuously improve their knowledge of fast-changing computer programs, hardware and software through professional development. Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varies racial, ethnic, economic and cultural backgrounds. Customer Service: Conducts oneself in a courteous and professional manner when assisting all employees of the Judiciary, regardless of their position in the Judiciary. Collaboration: Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Problem Solving: Accurately assesses workplace problems in JISD and recommends and facilitates appropriate solutions. Minimum Requirements: • Bachelor’s Degree in Computer Science or a related discipline and 6 years of experience as an information technology professional in Systems Administration in a progressively advanced capacity or senior level in an organization of comparable size; or an equivalent combination of education and experience. Additional Qualifications and Skills • Excellent verbal and written communication skills. • Ability to understand and document complex technical processes and procedures. • Ability to maintain confidential information and communications. • Strong problem-solving skills, critical thinking, and analytical ability. • Strong task orientated, organizational, and planning skills. • Ability to respond rapidly and appropriately in emergent situations. • Demonstrated experience working with vendors and support organizations. • Minimum of 3 years of experience supporting VMware vSphere • Minimum of 5 years of experience supporting Windows and Linux/UNIX virtual machines • Strong scripting and automation skills. • Knowledge of ITIL Service Management, Certification preferred. • Advanced knowledge and skills in Infrastructure Management and Systems Administration. • Demonstrated ability to approach job responsibilities with a focus on process improvement • Strong attention to detail. • Ability to work with and lead a team with varying skills and experience. • Ability to analyze complex issues and information relating to information technology systems and networks. • Ability to effectively communicate technical information to non-technical people. • Management or supervisory experience preferred. Closing Date/Time: 2022-08-22
Apr 28, 2022
Full Time
Title: Server Operations Manager Pay Grade: SM1 Starting Pay: Compensation commensurate with experience Departmental Mission Statement: The Judicial Information Services (JISD) department is charged with the implementation, maintenance, update and training of technology systems in support of the Office of Court Management and all Judicial Departments, including the Probation Department. This includes network and servers connecting all judicial locations, computer hardware and peripherals, the myriad of software necessary to maintain the judicial programs, and the voice telecommunications services ranging from current phone systems to the use of newly installed video conferencing equipment. JIS is also charged with the production, deployment, training and maintenance of MassCourts (the web-based Trial Court Case Management System - CMS). Judicial Information Services Department Notes: This position is designated as a management position and is covered by the Trial Court Personnel Policies and Procedures Manual. First consideration will be given to those applicants that apply within the first 7 days. Position Summary: Working within the Judicial Information Services Department (JISD) of the Office of Court Management, the Server Operations Manager has responsibility for the planning, implementation, and day to day operations related to the systems hardware and software supporting the business of the Trial Court. The Server Operations Manager supervises and directs a Server Operations Team accountable for the maintenance and operations of JISD’s Infrastructure including but not limited to servers, storage, network appliances, backup infrastructure, virtualization infrastructure, and cloud services. Supervision Received: Receives direction from the Deputy CIO of Infrastructure. Duties: • Manages a Server Operations Team accountable for the maintenance and operations of JISD’s Infrastructure. • Oversees all operations related to servers, storage, network appliances, backup infrastructure, virtualization infrastructure, and cloud services. • Mentors and develops server operations staff such that they can manage and support daily operations with minimal supervision. • Creates and drives a culture of ownership, innovation, collaboration, and accountability • Supports and contributes thought leadership to the development and implementation of business practices, processes, and automated tooling to enable growth and continuous improvement as part of the infrastructure leadership team. • Collaborates closely with the Support and Applications teams to continuously improve the reliability and performance of services. • Coordinates team projects, supervising work done by other members of the team. • Assists in the management of key resources to ensure availability of properly functioning service. • Follows Change and Incident Management to ensure proper communication and effective use of organizational resources. • Assists in the recovery of systems and networks, including on-site hardware replacement when necessary. • Develops and updates processes and contribute to ongoing Disaster Recovery efforts. • Maintains data integrity and security in accordance with departmental and industry standards. • Partners closely with the Information Security Team to ensure security is included by design into new services. • Manages and supports Windows Server systems with Active Directory and Group Policy. • Manages and supports Red Hat Enterprise Linux systems with Active Directory. • Anticipates future uses of technology in the Judiciary and make appropriate recommendations. • Collaborates closely with the Project Management Office and participate actively in the successful delivery of major technology initiatives. • Assists in creating work orders for vendors. • Assists in reviewing and processing vendor invoices. • Assists with ensuring the existence and maintenance of appropriate, up-to-date documentation of JISD’s infrastructure and systems. • Assists the Deputy CIO of Infrastructure in the development and maintenance of annual operations budget. • Assists in selecting, specifying, evaluating, and/or implementing information technology for use across the court system or within specific departments and/or divisions. • Drives specifications for tooling and automation that facilitates deployment, monitoring, automated remediation and decommissioning of server hardware and services; and • Performs other related duties as required. Job Competencies: All applicants must be able, through the interview process, to prove efficiency in the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Judicial Branch. Mission Understands, upholds, and communicates the Judicial Branch and Information Services missions. Applied Knowledge: Understands information services operations, specialized tools, applications, and software, with some understanding of the various court departments and divisions Continuous Learning: Demonstrates a commitment to continuously improve their knowledge of fast-changing computer programs, hardware and software through professional development. Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varies racial, ethnic, economic and cultural backgrounds. Customer Service: Conducts oneself in a courteous and professional manner when assisting all employees of the Judiciary, regardless of their position in the Judiciary. Collaboration: Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Problem Solving: Accurately assesses workplace problems in JISD and recommends and facilitates appropriate solutions. Minimum Requirements: • Bachelor’s Degree in Computer Science or a related discipline and 6 years of experience as an information technology professional in Systems Administration in a progressively advanced capacity or senior level in an organization of comparable size; or an equivalent combination of education and experience. Additional Qualifications and Skills • Excellent verbal and written communication skills. • Ability to understand and document complex technical processes and procedures. • Ability to maintain confidential information and communications. • Strong problem-solving skills, critical thinking, and analytical ability. • Strong task orientated, organizational, and planning skills. • Ability to respond rapidly and appropriately in emergent situations. • Demonstrated experience working with vendors and support organizations. • Minimum of 3 years of experience supporting VMware vSphere • Minimum of 5 years of experience supporting Windows and Linux/UNIX virtual machines • Strong scripting and automation skills. • Knowledge of ITIL Service Management, Certification preferred. • Advanced knowledge and skills in Infrastructure Management and Systems Administration. • Demonstrated ability to approach job responsibilities with a focus on process improvement • Strong attention to detail. • Ability to work with and lead a team with varying skills and experience. • Ability to analyze complex issues and information relating to information technology systems and networks. • Ability to effectively communicate technical information to non-technical people. • Management or supervisory experience preferred. Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Senior Manager for Workplace Rights & Compliance Pay Grade: Senior Management 1 Starting Pay: $95,616.92 Departmental Mission Statement: The Executive Office of the Trial Court is led by the Chief Justice of the Trial Court and the Court Administrator and oversees judicial and court operations, including the Office of Court Management. The Executive Office works collaboratively with the Trial Court’s seven Departments and Commissioners of Probation and Jury to develop and implement policies and initiatives that promote an environment of continuous improvement and ensure the most effective use of resources to support and enhance the delivery of justice in the Trial Court. The Executive Office also oversees the development and implementation of strategic planning for the Trial Court. ORGANIZATIONAL PROFILE: Notes: Please upload a current resume during the application process. This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days. This position is designated as a management position and is covered by the Trial Court Personnel Policies and Procedures Manual. Position Summary: Working for the Director of Workplace Rights and Compliance within the Executive Office of the Trial Court, the Senior Manager of Workplace Rights and Compliance performs a lead role the administration of the Trial Court’s Policy Against Discrimination and Harassment and its Complaint Procedures, the Plan for Equal and Fair Employment, and for ensuring that all Trial Court employment activities are in compliance with the Plan as well as all state and federal laws and regulations. The Senior Manager leads investigations related to more serious and complex allegations of discrimination in any form within the Trial Court, drafting written reports and investigative summaries and works closely with appointing authorities and the Chief Justice and Deputy Court Administrators of the seven Trial Court departments, the Commissioners of Probation and Jury, as well as the Directors of Office of Court Management. This senior position provides advice and guidance to appointing authorities and may engage in informal resolution and formal mediation to resolve issues. The Senior Manager will participate in committees and meetings to advise, lead, and engage in activities that monitor compliance, examine systematic policies and procedures that present barriers to diversity, equity and inclusion of our workforce and our communities using the judicial system, The Senior Manager will work to create and maintain accountability and transparency in all DEI efforts, maintain and monitor internal reporting metrics, and assist in building a resilient, culturally-competent workforce. The Senior Manager works closely with the Trial Court Human Resources Department to assist in the hiring process to identify and address areas of underutilization of women and minority candidate pools. The Senior Manager also works closely with the Office of Diversity, Experience, Inclusion, and Equity, and participates in meetings, workshops and seminars for enhancing diversity within the Trial Court. Supervision Received: Receives general direction and supervision from the Director of Workplace Rights and Compliance. Duties: Responsible for enforcing and maintaining the Trial Court’s Policy on Discrimination, Harassment and Retaliation and its Procedure and ensures that all civil rights complaints are handled in accordance with Trial Court Policies, Procedures and Protocols; Provides recommendations to the Director of OWRC on how to proceed on a variety of allegations and reports received by OWRC; Utilizes case tracking system to monitor cases and analyze trends in complaints; Escalates issues that require a resolution of conflicts on priorities, goals, strategies resources, and key initiatives; Interacts and collaborates with all Trial Court Departments in order to build relationships that serve as the foundation for cooperation and open dialogue to support policy compliance; Monitors internal equity baselines to uncover root causes of barrier and systemic issues of inequity and develop initial strategies to build enterprise action; Provides technical assistance in collaboration with the Human Resources Department to appointing authorities of the Trial Court and/or other personnel in meeting the requirements of Trial Court Policies and Procedures; Conducts or coordinates equal employment opportunity and civil rights training programs for appointing authorities, supervisors, and other court employees throughout the Trial Court; Provides technical assistance to appointing authorities of the Trial Court and/or other personnel in meeting the requirements of the Trial Court’s Plan for Equal and Fair Employment; Monitors all hires, transfers and promotions, and provides oversight for these transactions to ensure that minorities, women, and all other protected classes are afforded full opportunities for appointments, transfers, and promotions; Participates in meetings, workshops and seminars for enhancing professionalism and supporting the diversity efforts set forth in the Trial Court’s strategic plan and mission statement. Prepares presentations for leadership meetings as needed; Reviews project deliverables for completeness, quality, and compliance with established standards; Investigates in a fair and expeditious manner more complex allegations of discrimination, harassment, and/or retaliation by thoroughly reviewing any written documentation and interviewing the complaining party; Handles cases of more serious allegations, complaints and other concerns with appropriate manager(s) and appointing authority(s) to determine jurisdiction, scope, and develop an investigation plan; Identifies any individuals with knowledge of the events in an allegation(s) of discrimination or harassment as well as any documentation or other evidence to determine what facts can be gathered about the allegations and to develop appropriate remedies or recommended action; Accurately identifies and addresses issues surrounding an allegation(s) and initiates action to properly address the situation about the allegations; Reviews interview materials, documents, and other evidence to determine in a fair and thorough manner what happened, to prove or disprove some or all of the allegations; Uses the findings of fact as to what happened to conclude whether the conduct was a violation of any directive, policy, procedure or training; Prepares a professional, fair, thorough, and clearly written investigation report in a timely manner; Informally resolves concerns when possible and amendable to all relevant parties; engages in facilitated dialogues and mediation when in best interest of parties to do so; will provide training and other measures to remedy the effects of the allegation(s) and prevent its recurrence; Performs other related duties as required and assigned. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Trial Court. Mission and Vision: Understands, upholds, and communicates the stated Trial court organizational mission and vision. Communication: Ensures clear, informative and transparent communications to the court community, external partners, and the general public. Applied Knowledge: Understands applies, and upholds all Trial Court discrimination and harassment policies, conducting and managing investigations related to discrimination or harassment in any form within the workplace. Customer Service: Demonstrates high level of interest and responsiveness to internal and external stakeholders. Problem Solving: Accurately assesses diversity issues and recommends and facilitates appropriate solutions. Collaboration: Demonstrates an outstanding ability to address and facilitate issue resolution and to create an environment that fosters a shared commitment to advance the EEO policy and diversity efforts. Commitment to Diversity: Promotes an employment and workplace environment of equal rights and fair treatment, respect, and support; sensitively addresses issues of diversity in race, ethnicity, culture and economic status. Continuous Learning: Demonstrates an active commitment to continuous improvement through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Senior Manager of Workplace Rights and Compliance: Bachelor's Degree from an accredited college or university; Law degree or other graduate degree is preferred ; Seven (7) years of relevant professional experience advancing workplace diversity is required; experience investigating workplace misconduct/discrimination is strongly preferred; or an equivalent combination of education and professional experience; Ability to work professionally with court staff, court officials, judges other professional organizations and the general public to maintain effective working relationships; Ability to communicate professionally in both oral and written form; including the ability to perform training through effective public speaking; Ability to analyze problems and to develop effective solutions to problems; Working knowledge of and ability to use personal computers, including proficiency in the Microsoft Office; to develop databases and systems to record and track progress; Experience using Zoom and/or comparable video-conferencing platforms in a business environment; Demonstrated ability to draft reports and correspondence concisely, clearly, and logically, and with solid analysis and reasoning skills; Demonstrated ability to remain neutral and open-minded until the all evidence is objectively analyzed and the findings are established; Commitment to ensuring full and equal opportunities for employment actions; Ability to maintain highly productive working relationships with all Trial Court officials, including judges. Proven ability to prioritize multiple tasks and manage changing priorities; Superior communication and customer service skills, able to work effectively with all levels of the organization; Proven ability to build consensus and work effectively with cross-departmental teams; Demonstrated ability to analyze and determine the applicability of information and data to draw conclusions, and make appropriate recommendations Closing Date/Time: 2022-08-22
Apr 27, 2022
Full Time
Title: Senior Manager for Workplace Rights & Compliance Pay Grade: Senior Management 1 Starting Pay: $95,616.92 Departmental Mission Statement: The Executive Office of the Trial Court is led by the Chief Justice of the Trial Court and the Court Administrator and oversees judicial and court operations, including the Office of Court Management. The Executive Office works collaboratively with the Trial Court’s seven Departments and Commissioners of Probation and Jury to develop and implement policies and initiatives that promote an environment of continuous improvement and ensure the most effective use of resources to support and enhance the delivery of justice in the Trial Court. The Executive Office also oversees the development and implementation of strategic planning for the Trial Court. ORGANIZATIONAL PROFILE: Notes: Please upload a current resume during the application process. This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days. This position is designated as a management position and is covered by the Trial Court Personnel Policies and Procedures Manual. Position Summary: Working for the Director of Workplace Rights and Compliance within the Executive Office of the Trial Court, the Senior Manager of Workplace Rights and Compliance performs a lead role the administration of the Trial Court’s Policy Against Discrimination and Harassment and its Complaint Procedures, the Plan for Equal and Fair Employment, and for ensuring that all Trial Court employment activities are in compliance with the Plan as well as all state and federal laws and regulations. The Senior Manager leads investigations related to more serious and complex allegations of discrimination in any form within the Trial Court, drafting written reports and investigative summaries and works closely with appointing authorities and the Chief Justice and Deputy Court Administrators of the seven Trial Court departments, the Commissioners of Probation and Jury, as well as the Directors of Office of Court Management. This senior position provides advice and guidance to appointing authorities and may engage in informal resolution and formal mediation to resolve issues. The Senior Manager will participate in committees and meetings to advise, lead, and engage in activities that monitor compliance, examine systematic policies and procedures that present barriers to diversity, equity and inclusion of our workforce and our communities using the judicial system, The Senior Manager will work to create and maintain accountability and transparency in all DEI efforts, maintain and monitor internal reporting metrics, and assist in building a resilient, culturally-competent workforce. The Senior Manager works closely with the Trial Court Human Resources Department to assist in the hiring process to identify and address areas of underutilization of women and minority candidate pools. The Senior Manager also works closely with the Office of Diversity, Experience, Inclusion, and Equity, and participates in meetings, workshops and seminars for enhancing diversity within the Trial Court. Supervision Received: Receives general direction and supervision from the Director of Workplace Rights and Compliance. Duties: Responsible for enforcing and maintaining the Trial Court’s Policy on Discrimination, Harassment and Retaliation and its Procedure and ensures that all civil rights complaints are handled in accordance with Trial Court Policies, Procedures and Protocols; Provides recommendations to the Director of OWRC on how to proceed on a variety of allegations and reports received by OWRC; Utilizes case tracking system to monitor cases and analyze trends in complaints; Escalates issues that require a resolution of conflicts on priorities, goals, strategies resources, and key initiatives; Interacts and collaborates with all Trial Court Departments in order to build relationships that serve as the foundation for cooperation and open dialogue to support policy compliance; Monitors internal equity baselines to uncover root causes of barrier and systemic issues of inequity and develop initial strategies to build enterprise action; Provides technical assistance in collaboration with the Human Resources Department to appointing authorities of the Trial Court and/or other personnel in meeting the requirements of Trial Court Policies and Procedures; Conducts or coordinates equal employment opportunity and civil rights training programs for appointing authorities, supervisors, and other court employees throughout the Trial Court; Provides technical assistance to appointing authorities of the Trial Court and/or other personnel in meeting the requirements of the Trial Court’s Plan for Equal and Fair Employment; Monitors all hires, transfers and promotions, and provides oversight for these transactions to ensure that minorities, women, and all other protected classes are afforded full opportunities for appointments, transfers, and promotions; Participates in meetings, workshops and seminars for enhancing professionalism and supporting the diversity efforts set forth in the Trial Court’s strategic plan and mission statement. Prepares presentations for leadership meetings as needed; Reviews project deliverables for completeness, quality, and compliance with established standards; Investigates in a fair and expeditious manner more complex allegations of discrimination, harassment, and/or retaliation by thoroughly reviewing any written documentation and interviewing the complaining party; Handles cases of more serious allegations, complaints and other concerns with appropriate manager(s) and appointing authority(s) to determine jurisdiction, scope, and develop an investigation plan; Identifies any individuals with knowledge of the events in an allegation(s) of discrimination or harassment as well as any documentation or other evidence to determine what facts can be gathered about the allegations and to develop appropriate remedies or recommended action; Accurately identifies and addresses issues surrounding an allegation(s) and initiates action to properly address the situation about the allegations; Reviews interview materials, documents, and other evidence to determine in a fair and thorough manner what happened, to prove or disprove some or all of the allegations; Uses the findings of fact as to what happened to conclude whether the conduct was a violation of any directive, policy, procedure or training; Prepares a professional, fair, thorough, and clearly written investigation report in a timely manner; Informally resolves concerns when possible and amendable to all relevant parties; engages in facilitated dialogues and mediation when in best interest of parties to do so; will provide training and other measures to remedy the effects of the allegation(s) and prevent its recurrence; Performs other related duties as required and assigned. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Trial Court. Mission and Vision: Understands, upholds, and communicates the stated Trial court organizational mission and vision. Communication: Ensures clear, informative and transparent communications to the court community, external partners, and the general public. Applied Knowledge: Understands applies, and upholds all Trial Court discrimination and harassment policies, conducting and managing investigations related to discrimination or harassment in any form within the workplace. Customer Service: Demonstrates high level of interest and responsiveness to internal and external stakeholders. Problem Solving: Accurately assesses diversity issues and recommends and facilitates appropriate solutions. Collaboration: Demonstrates an outstanding ability to address and facilitate issue resolution and to create an environment that fosters a shared commitment to advance the EEO policy and diversity efforts. Commitment to Diversity: Promotes an employment and workplace environment of equal rights and fair treatment, respect, and support; sensitively addresses issues of diversity in race, ethnicity, culture and economic status. Continuous Learning: Demonstrates an active commitment to continuous improvement through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Senior Manager of Workplace Rights and Compliance: Bachelor's Degree from an accredited college or university; Law degree or other graduate degree is preferred ; Seven (7) years of relevant professional experience advancing workplace diversity is required; experience investigating workplace misconduct/discrimination is strongly preferred; or an equivalent combination of education and professional experience; Ability to work professionally with court staff, court officials, judges other professional organizations and the general public to maintain effective working relationships; Ability to communicate professionally in both oral and written form; including the ability to perform training through effective public speaking; Ability to analyze problems and to develop effective solutions to problems; Working knowledge of and ability to use personal computers, including proficiency in the Microsoft Office; to develop databases and systems to record and track progress; Experience using Zoom and/or comparable video-conferencing platforms in a business environment; Demonstrated ability to draft reports and correspondence concisely, clearly, and logically, and with solid analysis and reasoning skills; Demonstrated ability to remain neutral and open-minded until the all evidence is objectively analyzed and the findings are established; Commitment to ensuring full and equal opportunities for employment actions; Ability to maintain highly productive working relationships with all Trial Court officials, including judges. Proven ability to prioritize multiple tasks and manage changing priorities; Superior communication and customer service skills, able to work effectively with all levels of the organization; Proven ability to build consensus and work effectively with cross-departmental teams; Demonstrated ability to analyze and determine the applicability of information and data to draw conclusions, and make appropriate recommendations Closing Date/Time: 2022-08-22
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Field Support Technician Pay Grade: Grade 17 Starting Pay: $ 72,307.39 Departmental Mission Statement: The Judicial Information Services (JIS) department is charged with the implementation, maintenance, update and training of technology systems in support of the Office of Court Management and all Judicial Departments, including the Probation Department. This includes network and servers connecting all judicial locations, computer hardware and peripherals, the myriad of software necessary to maintain the judicial programs, and the voice telecommunications services ranging from current phone systems to the use of newly installed video conferencing equipment. JIS is also charged with the production, deployment, training, and maintenance of MassCourts (the web-based Trial Court Case Management System - CMS). Judicial Information Services Department Organizational Profile: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This requisition will remain open until May 30, 2022; however, first consideration will be given to those applicants that apply within the first 14 days. The primary location for this role is Boston, MA, successful candidates will need to travel to court locations using a court-provided vehicle on regular basis. Position Summary: As a staff member of the Judicial Information Services Department (JISD) of the Trial Court, the Field Support Technician has the responsibility for providing on-site technical support to judges, court staff, and others in resolving user problems or issues. The Field Support Technician maintains, analyzes, troubleshoots, and repairs computer systems, hardware, software, and computer peripherals. The position also documents, maintains, upgrades, or replaces hardware and software systems and assists in asset management. Supervision Received: Reports to the JIS Deputy Director for Support Services or that person's management designee and receives direction in performing duties in accordance with established guidelines. Duties: Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments. Installs, assembles and configures computers, monitors, network infrastructure and peripherals, such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration. Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required. Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required. Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services. Assists in instructing Trial Court personnel in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required. Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary. Works with the Fiscal Department to assist in effective Information Technology asset management. Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to prove efficiency in the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Judicial Branch. Mission Understands, upholds, and communicates the Judicial Branch and Information Services missions. Applied Knowledge Understands information services operations, computer hardware and software, with some understanding of the various court departments and divisions Continuous Learning Demonstrates a commitment to continuously improve their knowledge of fast-changing computer programs, hardware and software through professional development. Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varies racial, ethnic, economic and cultural backgrounds. Customer Service Conducts oneself in a courteous and professional manner when assisting all employees of the Judiciary, regardless of their position in the Judiciary. Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Problem Solving Accurately assesses workplace problems in TCIS and recommends and facilitates appropriate solutions. Minimum Requirements: These are the minimum requirements necessary to be considered for the position of Field Support Technician: Education and Experience: Equivalent to completion of two years of college-level coursework in computer science, information technology or a related field and two years of general computer installation, maintenance and repair experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above. Knowledge of : Computer hardware, software, and peripherals such as PC's, laptops, tablets, mobile devices, servers, cabling, network systems, and printers; procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware, and peripherals; principles, practices, hardware and software related to the establishment and maintenance of LAN's and WAN's and techniques for explaining technical concepts and procedures to non-technical users. Skill in: Installing, configuring and upgrading operations systems and software, using primarily standard financial, business and administrative application practices; installing, configuring, assembling and repairing computers, monitors, network infrastructure and peripherals such as printers and related hardware; troubleshooting and solving hardware and software problems; instructing users on new or upgraded computer applications and hardware; using initiative and independent judgment within established guidelines and procedures; imaging software such as Ghost; organizing own work, setting priorities and meeting critical time deadlines; and, communicating effectively with co-workers, subordinates, superiors, the general public, representatives of public and private organizations and others sufficient to exchange or convey information. Ability to analyze technical problems and to develop feasible solutions; Must be able to physically lift and move computers, printers, and associated hardware. Closing Date/Time: 2022-08-22
Apr 15, 2022
Full Time
Title: Field Support Technician Pay Grade: Grade 17 Starting Pay: $ 72,307.39 Departmental Mission Statement: The Judicial Information Services (JIS) department is charged with the implementation, maintenance, update and training of technology systems in support of the Office of Court Management and all Judicial Departments, including the Probation Department. This includes network and servers connecting all judicial locations, computer hardware and peripherals, the myriad of software necessary to maintain the judicial programs, and the voice telecommunications services ranging from current phone systems to the use of newly installed video conferencing equipment. JIS is also charged with the production, deployment, training, and maintenance of MassCourts (the web-based Trial Court Case Management System - CMS). Judicial Information Services Department Organizational Profile: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This requisition will remain open until May 30, 2022; however, first consideration will be given to those applicants that apply within the first 14 days. The primary location for this role is Boston, MA, successful candidates will need to travel to court locations using a court-provided vehicle on regular basis. Position Summary: As a staff member of the Judicial Information Services Department (JISD) of the Trial Court, the Field Support Technician has the responsibility for providing on-site technical support to judges, court staff, and others in resolving user problems or issues. The Field Support Technician maintains, analyzes, troubleshoots, and repairs computer systems, hardware, software, and computer peripherals. The position also documents, maintains, upgrades, or replaces hardware and software systems and assists in asset management. Supervision Received: Reports to the JIS Deputy Director for Support Services or that person's management designee and receives direction in performing duties in accordance with established guidelines. Duties: Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments. Installs, assembles and configures computers, monitors, network infrastructure and peripherals, such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration. Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required. Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required. Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services. Assists in instructing Trial Court personnel in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required. Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary. Works with the Fiscal Department to assist in effective Information Technology asset management. Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to prove efficiency in the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Judicial Branch. Mission Understands, upholds, and communicates the Judicial Branch and Information Services missions. Applied Knowledge Understands information services operations, computer hardware and software, with some understanding of the various court departments and divisions Continuous Learning Demonstrates a commitment to continuously improve their knowledge of fast-changing computer programs, hardware and software through professional development. Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varies racial, ethnic, economic and cultural backgrounds. Customer Service Conducts oneself in a courteous and professional manner when assisting all employees of the Judiciary, regardless of their position in the Judiciary. Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Problem Solving Accurately assesses workplace problems in TCIS and recommends and facilitates appropriate solutions. Minimum Requirements: These are the minimum requirements necessary to be considered for the position of Field Support Technician: Education and Experience: Equivalent to completion of two years of college-level coursework in computer science, information technology or a related field and two years of general computer installation, maintenance and repair experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above. Knowledge of : Computer hardware, software, and peripherals such as PC's, laptops, tablets, mobile devices, servers, cabling, network systems, and printers; procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware, and peripherals; principles, practices, hardware and software related to the establishment and maintenance of LAN's and WAN's and techniques for explaining technical concepts and procedures to non-technical users. Skill in: Installing, configuring and upgrading operations systems and software, using primarily standard financial, business and administrative application practices; installing, configuring, assembling and repairing computers, monitors, network infrastructure and peripherals such as printers and related hardware; troubleshooting and solving hardware and software problems; instructing users on new or upgraded computer applications and hardware; using initiative and independent judgment within established guidelines and procedures; imaging software such as Ghost; organizing own work, setting priorities and meeting critical time deadlines; and, communicating effectively with co-workers, subordinates, superiors, the general public, representatives of public and private organizations and others sufficient to exchange or convey information. Ability to analyze technical problems and to develop feasible solutions; Must be able to physically lift and move computers, printers, and associated hardware. Closing Date/Time: 2022-08-22
