30 jobs found in massachusetts

Title: Court Interpreter Series - Cape Verdean - Norfolk County Pay Grade: Grade 17 Starting Pay: $73,753.54 Departmental Mission Statement: The Massachusetts Trial Court Language Access and Court Records Department is responsible for overseeing court programs and services related to spoken language access to interpreters and translators for the limited English proficient (LEP), low literacy court users, and American Sign Language (ASL) or Communication Access Real-Time Translation (CART) for the Deaf and Hard of Hearing (DHH) individuals with court matters. The office also provides access to administrative records and trial transcripts of digitally recorded court proceedings for the bench, the bar, the public, and pro se, self-represented litigants (SRL). https://www.mass.gov/orgs/language-access-court-records-department Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. **New hires for Interpreter positions are required to either have the NCSC Interpreter Certification of successfully complete the NCSC Interpreter Certification program during the first 2 years of employment. Failure to pass the written and oral certification examinations during the first 2 years of employment shall result in separation from employment. Interpreters must have the ability to travel to court locations in Norfolk county. Position Summary: Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level positions. The position title reverts to the entry level when there is a vacancy. Court Interpreter I - This is the entry level position title within the series. Employees are expected to perform the full range of entry level duties and to train for the next higher level. Court Interpreter II - This is the second level position title within this series. Employees at this level are expected to perform higher level duties which require more advanced language proficiency, greater knowledge of court policies and procedures, and the ability to exercise more independent judgment. POSITION SUMMARY: Court Interpreters serve as certified staff interpreters who interpret legal proceedings for non-English speaking persons involved in court matters in accordance with regulations established by the Office of Court Interpreters (OCIS). The position title above the entry level requires the performance of more complex and varied work. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position title within this series consistent with the specifications for the higher-level position title. The position title reverts to the entry level when there is a vacancy. Supervision Received: Receives moderate direction from the Manager of Interpreter Services of the Trial Court and her/his designee and is evaluated for professional soundness and conformity to policy, regulations and established procedures. Court Interpreter I Duties: Interprets simultaneously and consecutively for defendants, witnesses and victims in court, for persons seeking assistance in court or from Probation Officers, for persons filing petitions, for prosecutors and for defense attorneys in interviewing defendants, witnesses, parents, plaintiffs or victims, and for persons completing forms as specified in section 8.01 of the Standards and Procedures of the OCIS. Produces initial drafts of translations of official forms, documents, public signs, letters and correspondence and other written material from English into a specified foreign language and vice versa as needed by OCIS. Attends ongoing training provided or funded by OCIS or the Trial Court as part of continuing education requirements. Maintains records of interpreting and translating activities. Must be willing to travel to the various divisions of the Trial Court as determined by the Manager, Court Interpreter Services. Performs related duties as required. Court Interpreter II Duties: Translates and review translations of official forms, documents, public signs, letters and correspondence and other written material from English into a specified foreign language and vice versa as needed by OCIS. Oversees the activities of all interpreters assigned to them by OCIS, including supervising their interpreting and translating activities within his/her work unit. Performs linguistic evaluations of per diem interpreters assigned to them by OCIS, including determining deficiencies, progress and training needs. Performs various training activities, including determining subjects/topics for training, developing training materials and serving as a trainer. Performs various public relations activities such as addressing other agencies. Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Human Resources Department and the Trial Court. Mission Understands, upholds, and communicates the Trial Court and Support Services Department missions. Applied Knowledge Demonstrates language proficiency, interpreter skills, and understands court policy and procedure. Problem Solving Accurately assesses interpreter problems in the Trial Court and recommends and facilitates appropriate solutions. Customer Service Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Commitment to Diversity Promotes an environment of cross-cultural awareness and diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Continuous Learning Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Court Interpreter I: Bachelor's degree in a human services field, plus a minimum of four (4) years’ experience in legal, technical, medical, literary translation and/or interpretation, or an equivalent combination of education and experience. Fully proficient in English andCape Verdean language Cross-cultural awareness. Applicants are required to pass the State Court Interpreter Certification test as a pre-requisite for appointment to this position. Certification pursuant to Massachusetts General Laws, Chapter 221C through the Office of Court Interpreter Services is an absolute requirement. Ability to interpret in the simultaneous mode and the consecutive mode in court related proceedings. Ability to maintain accurate and timely records including, but not limited to, data entry and collection of data. Will generate monthly or other reports as needed. Ability to establish work priorities and to work independently. Ability to serve the public and others with business before the court in a courteous and professional manner. Excellent communication skills, including the ability to perform work and communicate in a highly visible and public setting. Ability to travel to court locations. Must have a valid Massachusetts Driver's License or possess or have access to other reliable methods of transportation. Must possess a general understanding of the operations of the Massachusetts Trial Court. Court Interpreter II Requirements: A minimum of four (4) years’ service as a Court Interpreter I. Advanced interpreter skills, advanced language proficiency, and an advanced understanding of and ability to explain of court proceedings. Must exhibit full compliance with the Interpreter Code of Professional Conduct. Closing Date/Time: 2023-04-27

Title: Probation Case Specialist - Newton District Court Pay Grade: Grade 7 Starting Pay: $41,480.46 Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles.The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. Duties: Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; • Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; • Requests information from other agencies, departments, and or courts; • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; • Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; • Maintains statistical data concerning case processing activities; and Performs related duties as required. Probation Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary. • Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required. • Serves as a “floating case specialist” who is able to fill-in for employees within other work units as required. • Performs all of the duties of the lower level within this series as required. • Probation Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies. • Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed. • Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor. • Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; • Assists in the training of new employees and in the ongoing training of other employees. Serves as a “floating case specialist” who is able to perform the full-range of case processing duties within an office during absences as required; • Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems. • Compiles statistical information on probation activities and prepares periodic reports. • Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures. • Assists in researching open cases to determine their status and to determine further action to be taken. • Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; • Identifies persons who are behind in payments, research payment histories, determines further actions to be taken, and maintains appropriate files. • Provides assistance to staff in the use of word processing and other software applications; • May provide regular assistance and coordination to personnel assigned to the courtroom; • May serve as a back-up to a higher level series; • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Probation Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Probation Case Specialist I. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. • Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical case processing information. • Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist II. • Considerable working knowledge of case processing using MassCourts or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist III. • Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. • Demonstrated ability to conduct research on case files and systems and to prepare reports. Closing Date/Time: 2023-04-27

Title: Court Interpreter - Cape Verdean - Suffolk County Pay Grade: Grade 17 Starting Pay: $73,753.54 Departmental Mission Statement: The Massachusetts Trial Court Language Access and Court Records Department is responsible for overseeing court programs and services related to spoken language access to interpreters and translators for the limited English proficient (LEP), low literacy court users, and American Sign Language (ASL) or Communication Access Real-Time Translation (CART) for the Deaf and Hard of Hearing (DHH) individuals with court matters. The office also provides access to administrative records and trial transcripts of digitally recorded court proceedings for the bench, the bar, the public, and pro se, self-represented litigants (SRL). https://www.mass.gov/orgs/language-access-court-records-department Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. **New hires for Interpreter positions are required to either have the NCSC Interpreter Certification of successfully complete the NCSC Interpreter Certification program during the first 2 years of employment. Failure to pass the written and oral certification examinations during the first 2 years of employment shall result in separation from employment. Interpreters must have the ability to travel to court locations in Norfolk county. Position Summary: Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level positions. The position title reverts to the entry level when there is a vacancy. Court Interpreter I - This is the entry level position title within the series. Employees are expected to perform the full range of entry level duties and to train for the next higher level. Court Interpreter II - This is the second level position title within this series. Employees at this level are expected to perform higher level duties which require more advanced language proficiency, greater knowledge of court policies and procedures, and the ability to exercise more independent judgment. POSITION SUMMARY: Court Interpreters serve as certified staff interpreters who interpret legal proceedings for non-English speaking persons involved in court matters in accordance with regulations established by the Office of Court Interpreters (OCIS). The position title above the entry level requires the performance of more complex and varied work. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position title within this series consistent with the specifications for the higher-level position title. The position title reverts to the entry level when there is a vacancy. Supervision Received: Receives moderate direction from the Manager of Interpreter Services of the Trial Court and her/his designee and is evaluated for professional soundness and conformity to policy, regulations and established procedures. Court Interpreter I Duties: Interprets simultaneously and consecutively for defendants, witnesses and victims in court, for persons seeking assistance in court or from Probation Officers, for persons filing petitions, for prosecutors and for defense attorneys in interviewing defendants, witnesses, parents, plaintiffs or victims, and for persons completing forms as specified in section 8.01 of the Standards and Procedures of the OCIS. Produces initial drafts of translations of official forms, documents, public signs, letters and correspondence and other written material from English into a specified foreign language and vice versa as needed by OCIS. Attends ongoing training provided or funded by OCIS or the Trial Court as part of continuing education requirements. Maintains records of interpreting and translating activities. Must be willing to travel to the various divisions of the Trial Court as determined by the Manager, Court Interpreter Services. Performs related duties as required. Court Interpreter II Duties: Translates and review translations of official forms, documents, public signs, letters and correspondence and other written material from English into a specified foreign language and vice versa as needed by OCIS. Oversees the activities of all interpreters assigned to them by OCIS, including supervising their interpreting and translating activities within his/her work unit. Performs linguistic evaluations of per diem interpreters assigned to them by OCIS, including determining deficiencies, progress and training needs. Performs various training activities, including determining subjects/topics for training, developing training materials and serving as a trainer. Performs various public relations activities such as addressing other agencies. Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Human Resources Department and the Trial Court. Mission Understands, upholds, and communicates the Trial Court and Support Services Department missions. Applied Knowledge Demonstrates language proficiency, interpreter skills, and understands court policy and procedure. Problem Solving Accurately assesses interpreter problems in the Trial Court and recommends and facilitates appropriate solutions. Customer Service Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Commitment to Diversity Promotes an environment of cross-cultural awareness and diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Continuous Learning Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Court Interpreter I: Bachelor's degree in a human services field, plus a minimum of four (4) years’ experience in legal, technical, medical, literary translation and/or interpretation, or an equivalent combination of education and experience. Fully proficient in English andCape Verdean language Cross-cultural awareness. Applicants are required to pass the State Court Interpreter Certification test as a pre-requisite for appointment to this position. Certification pursuant to Massachusetts General Laws, Chapter 221C through the Office of Court Interpreter Services is an absolute requirement. Ability to interpret in the simultaneous mode and the consecutive mode in court related proceedings. Ability to maintain accurate and timely records including, but not limited to, data entry and collection of data. Will generate monthly or other reports as needed. Ability to establish work priorities and to work independently. Ability to serve the public and others with business before the court in a courteous and professional manner. Excellent communication skills, including the ability to perform work and communicate in a highly visible and public setting. Ability to travel to court locations. Must have a valid Massachusetts Driver's License or possess or have access to other reliable methods of transportation. Must possess a general understanding of the operations of the Massachusetts Trial Court. Court Interpreter II Requirements: A minimum of four (4) years’ service as a Court Interpreter I. Advanced interpreter skills, advanced language proficiency, and an advanced understanding of and ability to explain of court proceedings. Must exhibit full compliance with the Interpreter Code of Professional Conduct. Closing Date/Time: 2023-04-27

Title: Case Specialist (Gr 7-10) Pay Grade: Grade 7 Starting Pay: $41,480.46 Departmental Mission Statement: The Probate and Family Court Department's mission is to deliver timely justice to the public by providing equal access to a fair, equitable and efficient forum to resolve family and probate legal matters and to assist and protect all individuals, families and children in an impartial and respectful manner. The Probate and Family Court Department has jurisdiction over family-related and probate matters, such as divorce, paternity, child support, custody, parenting time, adoption, termination of parental rights, and abuse prevention. We also handle wills, estates, trusts, guardianships, conservatorships, and changes of name. The Court has 14 divisions. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/probate-and-family-court Notes: Bilingual candidates are encouraged to apply. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Preferred Qualifications: Bilingual candidates are encouraged to apply. Closing Date/Time: 2023-04-27

Title: Manager of Leave Administration/ADA Compliance Pay Grade: Management Starting Pay:$88,695.37 - $130,866.23 Departmental Mission Statement: The Human Resources (HR) Department partners with Trial Court management to create and maintain a talented, qualified workforce by recruiting a diverse applicant pool, by facilitating the fair merit-based selection for appointment of the most qualified candidates, by developing appropriate workforce training (in consultation with the Trial Court's Judicial Institute), by fostering positive management-employee relations, by promptly addressing workplace issues, and by developing performance based measures to ensure the continued excellence of the workforce. The HR Department will use best practices to ensure that this collaborative effort advances the mission of the Trial Court. The HR Department also provides information and assistance to all Trial Court employees on a variety of workplace issues. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/trial-court-human-resources-department Notes:This position is designated as management position and is covered by the Trial Court Personnel Policies and Procedures Manual This position will remain open until filled. Preference will be given to candidates that apply within the first 14 days. Salary will be commensurate with experience This position is currently a hybrid position (subject to change). Position Summary: Working within the Human Resources Department of the Office of Court Management, the Manager of Leave Administration/ADA Compliance supervises the administration and guidance of Family Medical Leave Act (FMLA) requests, Paid Family Medical Leave Act (PFML) requests, ADA (Americans with Disabilities Act) accommodations, medical, parental, military, Workers’ Compensation (WC) claims and leaves, and all other related employee requests. This position is primarily responsible for engaging in discussions with employees, managers, and the Labor Relations Team in identifying reasonable accommodations in compliance with state and federal law, including oversight of a tracking system for all the accommodations provided. The Manager of Leave Administration/ADA Compliance assists the ACHRO for Benefits & On-Boarding with the ongoing development and communication of policy and compliance, ensuring best practices are applied as outlined in Human Resources policies and procedures, and collective bargaining agreements. The Manager of Leave Administration/ADA Compliance requires developed understanding, knowledge, and experience applying state and federal disability law, and the ability to exercise independent judgment. Supervision Received: Reports to the ACHRO for Benefits & Onboarding, receiving work assignments and supervision within established guidelines. Duties: Manages all matters regarding FMLA, PFML, medical, parental, military, Workers’ Compensation (WC) claims and leaves, ADA and other accommodation requests, and all other Trial Court employee leaves, reviewing eligibility factors, and receiving and issuing written communications on employee requests; Serves as subject matter expert for all Trial Court leave issues for employees and supervisors; Manages the processing of workers compensation “Notice of Injury” forms; Supervises the work of Leave & Benefit Administrator; Confers with Trial Court department Heads on Leave issues, accommodation issues and absenteeism disciplinary actions as needed; Reviews and evaluates employee accommodation requests, engaging employees and managers in an interactive dialogue to discuss and evaluate requests and identifying reasonable accommodations in compliance with state and federal law; Administers a system for tracking the various employee accommodations; Notifies and collaborates with the Trial Court Labor Relations team, providing updates throughout the leave and accommodation process; Serves as resource to ADA coordinators throughout the Trial Court to provide guidance on requests for accommodations at court locations; Collaborates in the development of curriculum for the ADA trainings for coordinators and may serve as faculty for statewide training; Issues required notices, physician certifications and fitness for duty forms; Schedules fitness for duty examinations to determine prognosis for employee’s return to work; Reviews fitness for duty to determine whether accommodations are necessary and feasible; Provides interpretation of personnel policies and procedures to managers and employees with regard to leaves and Trial Court benefits; Administers the Trial Court and Statutory Paid Leave Banks, managing issues related to these benefit programs for all participating employees; Ensures that employees comply with conditions set forth for approved leaves such as periodic medical documentation and fitness for duty prior to returning to work; Assists the ACHRO for Benefits and Onboarding in the Trial Court's ongoing efforts to expand and administer a comprehensive Wellness Initiative, including employer support and marketing for the confidential employee assistance program; Works with the workers' compensation unit of the Commonwealth's Human Resources Department to manage workers compensation claims to provide better outcomes for our injured employees and effectively manage costs; Serves as Trial Court liaison with the MA State Ethics Commission for the filing of the Commonwealth of MA Statement of Financial Interest (SFI) for Trial Court employees; Engages is ongoing communication regarding claims with adjusters at the Workers' Compensation Division for the Commonwealth of MA (HRD), including managing the dates regarding eligibility and termination of benefits in collaboration with HRD. Completes annual OSHA surveys of Occupational Injuries and Illnesses for the Bureau of Labor Statistics; Maintains yearly Statement of Financial Interest for OCM/Executive Office employees; Demonstrated ability to perform human resources related activities of the most complex and non-routine nature, including researching issues and recommending feasible solutions; and Performs other related duties as required. Job Competencies: All applicants must be able, through the interview process, to prove efficiency in the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Human Resources Department and the Trial Court. Mission: Understands, upholds, and communicates the Trial Court and Human Resources Department missions. Applied Knowledge: Demonstrates past experience and ability understanding and properly administering leave and accommodation requests, preferably in a unionized environment. Problem Solving: Accurately assesses workplace problems in the Trial Court and recommends and facilitates appropriate solutions with tact. Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Collaboration: Works with others cooperatively, demonstrating a willingness to be a team player, helping to develop a work environment that focuses on shared departmental goals. Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Continuous Learning: Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Manager of Leave Administration: A Bachelor’s Degree from an accredited college or university and (5) years of professional work experience in one or more of the following areas of human resources: leave and accommodation requests, workers’ compensation, EAP, and Wellness programs; or an equivalent combination of education and experience; Demonstrated knowledge of state and federal leave and disability law and the accommodation process; Demonstrated experience using business software such as MS Office, particularly MS Excel is required. Experience with Commonwealth of Massachusetts benefits and leave policy is a plus. Strong interpersonal skills and the ability to work professionally with persons at all levels, including judges, and to maintain effective working relationships; Ability to understand and administer policies and procedures of the Human Resources Department and the Massachusetts Trial Court; Well-developed writing skills to regularly draft business correspondence and to present project information clearly and concisely; An ability and commitment to observing the strict confidentiality of sensitive information maintained by the Human Resources Department; Ability to multi-task and manage a variety of assignments at once; Ability to adapt quickly to changing circumstances and develop workarounds for issues that require timely resolution; Ability to maintain accurate records; Ability to communicate clearly and effectively in oral and written form; Ability to generate and analyze data reports and maintain tracking systems and activity logs; Ability to work independently and with an attention to detail; Ability to travel within the Commonwealth as necessary. Closing Date/Time: 2023-04-27

Title: Court Interpreter Series - Spanish (Essex County - Lynn) Pay Grade: Grade 17 Starting Pay: $73,753.54 Departmental Mission Statement: The Massachusetts Trial Court Language Access and Court Records Department is responsible for overseeing court programs and services related to spoken language access to interpreters and translators for the limited English proficient (LEP), low literacy court users, and American Sign Language (ASL) or Communication Access Real-Time Translation (CART) for the Deaf and Hard of Hearing (DHH) individuals with court matters. The office also provides access to administrative records and trial transcripts of digitally recorded court proceedings for the bench, the bar, the public, and pro se, self-represented litigants (SRL). https://www.mass.gov/orgs/language-access-court-records-department Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. **New hires for Interpreter positions are required to either have the NCSC Interpreter Certification of successfully complete the NCSC Interpreter Certification program during the first 2 years of employment. Failure to pass the written and oral certification examinations during the first 2 years of employment shall result in separation from employment. Interpreters must have the ability to travel to court locations in Bristol County. Position Summary: Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level positions. The position title reverts to the entry level when there is a vacancy. Court Interpreter I - This is the entry level position title within the series. Employees are expected to perform the full range of entry level duties and to train for the next higher level. Court Interpreter II - This is the second level position title within this series. Employees at this level are expected to perform higher level duties which require more advanced language proficiency, greater knowledge of court policies and procedures, and the ability to exercise more independent judgment. POSITION SUMMARY: Court Interpreters serve as certified staff interpreters who interpret legal proceedings for non-English speaking persons involved in court matters in accordance with regulations established by the Office of Court Interpreters (OCIS). The position title above the entry level requires the performance of more complex and varied work. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position title within this series consistent with the specifications for the higher-level position title. The position title reverts to the entry level when there is a vacancy. Supervision Received: Receives moderate direction from the Manager of Interpreter Services of the Trial Court and her/his designee and is evaluated for professional soundness and conformity to policy, regulations and established procedures. Court Interpreter I Duties: Interprets simultaneously and consecutively for defendants, witnesses, and victims in court, for persons seeking assistance in court or from Probation Officers, for persons filing petitions, for prosecutors and for defense attorneys in interviewing defendants, witnesses, parents, plaintiffs or victims, and for persons completing forms as specified in section 8.01 of the Standards and Procedures of the OCIS. Produces initial drafts of translations of official forms, documents, public signs, letters and correspondence and other written material from English into a specified foreign language and vice versa as needed by OCIS. Attends ongoing training provided or funded by OCIS or the Trial Court as part of continuing education requirements. Maintains records of interpreting and translating activities. Must be willing to travel to the various divisions of the Trial Court as determined by the Manager, Court Interpreter Services. Performs related duties as required. Court Interpreter II Duties: Translates and review translations of official forms, documents, public signs, letters and correspondence and other written material from English into a specified foreign language and vice versa as needed by OCIS. Oversees the activities of all interpreters assigned to them by OCIS, including supervising their interpreting and translating activities within his/her work unit. Performs linguistic evaluations of per diem interpreters assigned to them by OCIS, including determining deficiencies, progress, and training needs. Performs various training activities, including determining subjects/topics for training, developing training materials and serving as a trainer. Performs various public relations activities such as addressing other agencies. Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Human Resources Department and the Trial Court. Mission Understands, upholds, and communicates the Trial Court and Support Services Department missions. Applied Knowledge Demonstrates language proficiency, interpreter skills, and understands court policy and procedure. Problem Solving Accurately assesses interpreter problems in the Trial Court and recommends and facilitates appropriate solutions. Customer Service Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Commitment to Diversity Promotes an environment of cross-cultural awareness and diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Continuous Learning Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Court Interpreter I: Bachelor's degree in a human services field, plus a minimum of four (4) years’ experience in legal, technical, medical, literary translation and/or interpretation, or an equivalent combination of education and experience. Fully proficient in English and Spanish language Cross-cultural awareness. Applicants are required to pass the State Court Interpreter Certification test as a prerequisite for appointment to this position. Certification pursuant to Massachusetts General Laws, Chapter 221C through the Office of Court Interpreter Services is an absolute requirement. Ability to interpret in the simultaneous mode and the consecutive mode in court related proceedings. Ability to maintain accurate and timely records including, but not limited to, data entry and collection of data. Will generate monthly or other reports as needed. Ability to establish work priorities and to work independently. Ability to serve the public and others with business before the court in a courteous and professional manner. Excellent communication skills, including the ability to perform work and communicate in a highly visible and public setting. Ability to travel to court locations. Must have a valid Massachusetts Driver's License or possess or have access to other reliable methods of transportation. Must possess a general understanding of the operations of the Massachusetts Trial Court. Court Interpreter II Requirements: A minimum of four (4) years’ service as a Court Interpreter I. Advanced interpreter skills, advanced language proficiency, and an advanced understanding of and ability to explain of court proceedings. Must exhibit full compliance with the Interpreter Code of Professional Conduct. Closing Date/Time: 2023-04-27

Title: Law Library Assistant I (Gr 13-14) Pay Grade: Grade 13 Starting Pay: $ 54,593.18 Departmental Mission Statement: The Court Services and Law Libraries Department is responsible for providing key court services to support the administration of justice and advance access to justice in the Trial Court. These services include the Court Service Centers, the Trial Court Law Libraries, and the Judicial Response System. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT LAW LIBRARIES: The Trial Court Law Library System provides timely, efficient access to current and historical law-related information in an impartial and respectful manner to anyone in need of legal information. ORGANIZATIONAL PROFILE: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: Major duties are performed under the direction of the Head Law Librarian and include processing incoming library materials, preparing fiscal documents, providing general and legal information, and implementing circulation and interlibrary loan policies. The Law Library Assistant assists the Head Law Librarian in system-wide activities such as long range planning, electronic library services, and special projects, and may be assigned by the Law Library Department to perform Law Library Assistant duties in other libraries as needed. In the absence of the Head Law Librarian and other law library staff, maintains the day-to- day operation of the law library. ORGANIZATIONAL LEVELS: Employees are hired at the entry level position titles and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level positions. The position title reverts to the entry level when there is a vacancy. Law Library Assistant I This is the entry level position title within the series. Employees are expected to perform the full range of entry level duties and to train for the higher level (Law Library Assistant II) Law Library Assistant II - This is the second level position title within this series. Employees at this second level are expected to perform more advanced duties which require more knowledge of policies and procedures and the exercise of more independent judgment. Major Duties: Law Library Assistant I Duties: Processes incoming library materials for supplementation, maintains circulation records including the database of borrowers, and processes overdue notices using an integrated library system; Files loose-leaf services, advance sheets, periodicals, and supplements; removes appropriate material and arranges disposition according to library policy; shelves materials; Processes invoices, communicates with vendors about account problems, and maintains accounting records including budgetary spreadsheet Provides reference and information services to those seeking legal information by responding to questions in person, by telephone or through e-reference; locating and retrieving materials; performing simple bibliographic searches; and filling interlibrary loan requests; Participates in basic e-reference services; Maintains and operates library equipment including computer networks, microform machines, copiers, scanners and fax machines; Prepares current and historical material for binding; In the absence of the Head Law Librarian or a Circuit Law Librarian, maintains the day-to-day operation of the law library; Performs related duties as required. Law Library Assistant II Duties: Performs advanced legal reference duties including participating in document delivery and filling common e-reference requests; Trains staff in aspects of library operations; Performs routine cataloging functions; Makes recommendations to the Head Law Librarian on the development of the library, collection, and operational procedures; Develops and maintains databases and troubleshoots the computer network and Internet access; updates and installs new software on computers; Works with other librarians and staff on system-wide projects and committees; Maintains the ability to perform Law Library Assistant I duties in at least one other Trial Court Law Library; Performs related duties as required. SUPERVISION RECEIVED: Reports to and receives work assignments and supervision from the Head Law Librarian. In the absence of a Head Law Librarian, the Law Library Assistant may receive direction fromanother Head Law Librarian, Circuit Law Librarian or Manager of Law Libraries in keeping with the librarys local policies and procedures. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Trial Court and Trial Court Law Libraries as demonstrated in the American Association of Law Libraries Ethical Principals. ( http://www.aallnet.org/main-menu/Leadership-Governance/policies/PublicPolicies/policy-ethics.html) Mission: Understands, upholds, and communicates the missions of the Trial Court, Court Service Centers and Law Libraries Department. Applied Knowledge: Demonstrates core competencies in the areas of reference and client services, information technology, cataloging and fiscal. Problem Solving: Accurately assesses workplace problems in the Trial Court, the Trial Court Law Libraries and a specific law library and recommends and facilitates appropriate solutions. Customer Service: Conducts oneself in a courteous and professional manner towards both Court employees and the public whether in person, on the telephone or in an electronic environment. Collaboration: Works with others cooperatively, demonstrating a willingness to be a team player, contributing to a work environment that focuses on shared departmental goals and maintaining effective working relationships. Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Conducts oneself in a courteous and professional manner towards everyone using the services of the Trial Court Law Libraries. Continuous Learning Demonstrates a commitment to continuously improving himself or herself through professional development and actively pursues continuing education. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Law Library Assistant: Law Library Assistant I Requirements: Bachelor degree AND one (1) year of full-time experience as a paid paralegal OR one (1) year of full-time paid clerical experience in a law library OR An equivalent combination of education and experience. Strong interpersonal skills and the ability to deal effectively and respectfully with people; Knowledge of procedures, interlibrary cooperation, and the types of resources and services available to librarians and library users; Ability to use computer applications, such as MS Office spreadsheets, text editing and publisher programs; Ability to perform Trial Court fiscal procedures in accordance with MMARS accounting System; Ability to understand and implement all policies and procedures of the Trial Court Law Libraries; Ability to gather, analyze and report information; Ability to reach with hands and arms, bend, crouch, lift materials weighing up to 30 pounds and climb stairs; Ability to communicate effectively in both oral and written form; Ability to travel to multiple library locations. Law Library Assistant II Requirements: A minimum of three years of experience as a Law Library Assistant I; Demonstrated ability to perform advanced legal reference; Comprehensive knowledge of library policies and procedures; Comprehensive knowledge of the Trial Court including its organizational structure and administrative policies; Comprehensive knowledge of software applications and reference techniques including e-reference; Demonstrated ability to work on system wide projects; Demonstrated ability to work in more than one Trial Court Law Library. Closing Date/Time: 2023-04-27

Title: Housing Specialist- Eastern Division Housing Court Pay Grade: 16 Starting Pay: $68,160.35/Yr Departmental Mission Statement: The Housing Court’s mission is to adjudicate all matters presented by litigants within its jurisdiction regarding housing in a fair, efficient, and timely manner according to the rule of law and the facts presented. In accordance with this mission, the Housing Court, through its operating philosophy and business practices, strives to present a citizen-oriented process to maximize access to justice for all such litigants. All members of the Housing Court are committed to this mission and process to fulfill our role within the judicial branch. Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. The primary location for this position is Eastern Division Housing Court located in Boston. This position will have travelling within Suffolk and Middlesex County. Bilingual speaking applicants are encouraged to apply. Position Summary: • The Housing Specialist is responsible for gathering information necessary to mediate and conciliate complaints to and cases before the Housing Court. Housing Specialists investigate complaints, perform site visits to observe and inspect conditions, perform mediation services, and make recommendations to the court. • The position title above the entry level performs more varied and complex work. • Employees are hired at the entry level and are eligible for reclassification to the higher-level position title within this series consistent with the specifications for the higher-level position title. The position title reverts to the entry level when there is a vacancy. Housing Specialist I Duties: • Mediates cases between litigants as to disputes of fact. • Formulates agreements between litigants and makes recommendations to the court. • Performs inspections of properties for electrical, plumbing, structural, and sanitary code violations and reports findings for use in mediation; may re-inspect to ensure work is completed and is in compliance with necessary codes and standards. • Monitor’s receiverships appointed by the court to ensure all housing standards are followed and monies are accounted. • Assists in arranging financing where repairs are necessary, but funds are unavailable. • Provides procedural advice as to tenant's and landlord's rights and court procedures. • Prepares probation records for criminal offenders and criminal contempt cases. • Recommends sanctions for criminal cases. • Accesses, navigates, and recalls court records and data from the MassCourts case management system; and • Performs related duties as required. Housing Specialist II Additional Duties: • Mediates difficult or complicated cases involving multiple complaints and serious allegations. • Performs various community relations activities, including addressing neighborhood or community groups and participating in conferences and seminars. • Works with state, federal, and nonprofit organizations on housing issues; and • Performs all of the duties of the lower level as required. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Housing Specialist: Housing Specialist I Requirements: • Bachelor's degree in a related field, or an equivalent combination of education and experience. • General knowledge of and experience in the following work activity areas: municipal building codes and sanitary codes; repair and rehabilitation of dwelling units; federal and state laws and regulations pertaining to dwelling units, zoning, construction, wetlands, Title 5 septic systems, plumbing, electrical; problems of landlords and tenants as they pertain to dwelling units; types of funds and services available to assist landlords and tenants in the financing and resolution of such problems; • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to deal effectively with landlords and tenants in situations that are tense. • Ability to communicate effectively both orally and in writing with attorneys as well as the general public; and • Ability to travel within the Commonwealth. Housing Specialist II Additional Requirements: • A minimum of four years of experience as a Housing Specialist I. • Demonstrated ability to navigate and recall court records and data from the MassCourts case management system. • Completion of Housing Court alternative dispute resolution training program. • Substantial training and knowledge of the work of a municipal code inspector; and • Demonstrated ability to mediate complex cases. Closing Date/Time: 2023-04-27

Title: Appeals Court Appellate Assignments Administrator Pay Grade: Grade 17 Starting Pay: $73,753.42 Departmental Mission Statement: APPEALS COURT MISSION STATEMENT The Appeals Court is committed to doing justice under the law by rendering thoughtful, well-reasoned appellate decisions in a timely and efficient manner, treating all those who come before the court fairly and impartially. ORGANIZATIONAL PROFILE: http://www.mass.gov/courts/court-info/appealscourt/about-the-appeals-court/ Note: This position will remain open until filled. First consideration will be given to applicants who applied within the first 14 days of opening. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6 Position Grade 17: $73,753.42 (Step 1) - $97,220.50 (Step 8), Court employees are not permitted to engage in the practice of law. Employees of the Massachusetts courts are required to be Massachusetts residents. This is a full-time position and is eligible to participate in the Court’s remote work policy. POSITION SUMMARY This is the senior-level position within the Appeals Administrator series. The Appellate Assignments Administrator administers the Appeals Court's inventory of appeals and ensures the timely processing of appeals to the Justices. The Appellate Assignments Administrator primarily schedules, communicates, and initiates the Appeals Court's monthly panel sessions, which can include oral argument or assignment without oral argument, of appeals to the Justices, parties, and attorneys, as well as some hearings of the single justice session. The Appellate Assignments Administrator maintains the Court’s online presence related to hearings, and regularly assists the Justices and Clerk on various matters to ensure the timely and efficient movement of appeals through the Court. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Performs all of the duties of the lower level in this series. • Develops and maintains the monthly and annual hearing and assignments calendars for the justices. • Uses the court’s electronic appeals management system to create the monthly calendars of justices and assignments of individual appeals to panels of justices. Updates the schedule to reflect any changes. • Assigns appeals to panels of justices based on parameters provided by the Chief Justice and Clerk. May assist in the scheduling or conduct of single justice hearings. • Coordinates assignments of the court personnel administering the workflow of scheduling appeals for hearing, including personnel coverage at hearings. • Communicates final scheduling assignments to judges and court staff. • Facilitates the justices’ review and resolution of motions concerning hearings and materials needed for hearings. • Serves as the lead administrator of the court’s audio, videoconference, and livestream systems for court hearings. • Participates in the development and implementation of training programs. Position Title Appellate Assignments Administrator Court Webpage https://www.mass.gov/orgs/appeals-court 2 • Trains law clerks, staff, justices, attorneys, and self-represented litigants to use the court’s audio, videoconference, and livestream platforms. • Attends court hearings to provide procedural and technical assistance as needed. • May host, record, and/or livestream oral argument hearings. • Administers the scheduling of complicated sessions involving multiple participants, locations, and platforms (i.e., in-person, remote, or hybrid hearings) or unusual circumstances. • Receive notices of remand from the Supreme Judicial Court and routes the notices to proper judges for resolution. • Compiles and maintains the court’s caseload, filings, and hearings statistics to ensure accurate and relevant court performance assessments. • Prepares reports to court administrators and court committees. • Maintains internal records of hearings and assignments. • Administers the court's online resources related to hearings. • Serves as a resource to other employees in the office, including answering questions. • Assists the Clerk and Business Processes Manager in the development and implementation of new business processes related to inventory, scheduling, and assignment of appeals. • Leads special projects as assigned. • Performs other duties as required. SUPERVISION RECEIVED Works under the direction of the Clerk or their designee. SUPERVISORY RESPONSIBILITIES This position serves as a lead worker, leading and training Appeals Administrators and Lead Appeals Administrators as it relates to the administration of the Appeals Court’s inventory and timely processing of appeals, as described above. WORKING CONDITIONS Work is performed in an office or similar indoor environment. The Appeals Court’s physical offices and courtrooms are in Boston at the John Adams Courthouse. The court regularly conducts hearings in diverse locations across the Commonwealth. Personnel may be required to attend off-site hearings. The Appeals Court has a remote work policy under which employees may be allowed to work remotely for part of their weekly schedule. JOB COMPETENCIES Ethics and Values: Communicates and demonstrates the ethics and values of the Appeals Court. Mission Driven: Employees are fully committed to fulfilling the Appeals Court’s mission. Professional Development: Employees are committed to participating in ongoing Appeals Court training and educational offerings to advance their professional development. Managers are equally committed to affording those opportunities to those they supervise as scheduling permits. Communications: Excellent oral and written communication skills, including the ability to establish and maintain effective working relationships with court personnel, attorneys, and self-represented litigants. Customer Service: Conducts oneself in a courteous and professional manner towards both court employees and the public. Applied Knowledge: Demonstrates knowledge of the court procedures, manual and automated, related to the processing of all types of appeals and the ability to process those appeals from beginning to end. Performance Measurement: Understands the value and importance of performance measures as a basis for both individual and departmental assessments. Problem Solving: Accurately assesses common operational problems and recommends and facilitates appropriate solutions. Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Collaboration: Effectively works toward common goals of the organization by supporting, encouraging and sharing information with colleagues. Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals. MINIMUM QUALIFICATIONS Education and Experience • Associates Degree and 8 years of work experience; or an equivalent combination of a High School diploma or G.E.D. and work experience; Bachelor's degree preferred KNOWLEDGE AND SKILLS AND ABILITIES Knowledge of: • Modern office equipment and technology, including computers and applicable software, videoconference and livestream platforms • Court policies, rules, and procedures • Procedures and policies governing court oral arguments and hearings • Procedures and automation related to the processing of cases • Case-management principles • Electronic appeals or case management, filing, document, livestream, and audio recording systems Skill in: • Organization and time management • Leadership • Customer service • Troubleshooting Ability to: • Establish effective working relationships with others • Prepare clear and accurate reports • Maintain appropriate records • Maintain confidentiality of information • Communicate effectively, both orally and in writing • Work independently and follow oral and written instructions • Monitor appeals-processing activities in order to maintain quality control standards • Identify problems with court processes and recommend improvements • Make decisions in accordance with the law, court rules and policies SALARY RANGE • Position Grade 17: $73,753.42 (Step 1) - $97,220.50 (Step 8), O.P.E.I.U., Local 6 Salary Schedule (effective July 2022) SPECIAL NOTES • Court employees are not permitted to engage in the practice of law. • Employees of the Massachusetts courts are required to be Massachusetts residents. • This is a full-time position and is eligible to participate in the Court’s remote work policy. • This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. • The position includes a generous State benefit package including a defined benefit pension plan, subject to vesting. Information about the Court's benefit page is available at https://www.mass.gov/guides/trial-court-employee-benefits • Employment is contingent upon passage of a criminal record check for all new hires. The Massachusetts Appeals Court is an Equal Opportunity Employer. The Appeals Court seeks out, welcomes, and encourages applicants of diverse backgrounds, experiences, and viewpoints. Closing Date/Time: 2023-04-27

Title: Child Support Processing Clerk Pay Grade: Grade 7 Starting Pay: $41,480.46 Departmental Mission Statement: To deliver timely justice to the public by providing equal access to a fair, equitable, and efficient forum to resolve family and probate legal matters and to and assist and protect all individuals, families, and children in an impartial and respectful manner. Probate and Family Court Organization Profile This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the establishment and enforcement of court orders pertaining to divorce, separation and paternity matters involving minor children within the Probate and Family Court Department. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position title above the entry level requires the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry-level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry-level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry-level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Child Support Processing Clerk I - This is the entry-level position title within this series. Employees at this level are expected to perform a variety of simple to moderately complex duties requiring knowledge of specific court procedures and general awareness of laws that determine those procedures. Child Support Processing Clerk II - This is the second-level position title within this series. Employees at this second level are expected to perform more complex and responsible case processing functions requiring advanced knowledge of specific court procedures and general awareness of laws that determine those procedures. This series requires the ability to perform those duties with limited supervision and the exercise of more independent judgment. Duties: Child Support Processing Clerk I Duties: Performs general intake case duties including receiving court papers and documents from the Department of Revenue and other parties. Checks index for new cases assigns docket numbers and prepares index and docket sheets. Dockets all complaints, judgments, orders, income assignments, and actions taken by the Court on the hearing date. Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. Provides customer service in paternity and child support cases to attorneys, litigants, law enforcement personnel, and the general public. Distributes the Child Support Case Intake Form and Child Support Enforcement Services Application Form to parties in child support matters. Responds to routine requests for information concerning cases, scheduling, and court procedures. Performs other duties as the needs of the Court require. Child Support Processing Clerk II Additional Duties: Provides customer service in paternity and child support cases to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining to process required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies, and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. Assists in the training of new employees and in the ongoing training of other employees in child support matters. Responds to unusual and complicated requests for information concerning cases, scheduling and court procedures. May serve as a "floating processing clerk" who is able to perform complex case processing functions related to child support orders in different work units within the office as required. Performs all of the duties of the lower level within this series and other duties as the needs of the court require. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Child Support Processing Clerk: Child Support Processing Clerk I Requirements Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Child Support Processing Clerk II Additional Requirements: A minimum of two years of experience as a Child Support Processing Clerk I. Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to child support cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court-used automated case management systems. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers, and filings and to take appropriate action within established guidelines. Demonstrated ability to exercise more independent judgment when appropriate. Demonstrated ability to identify problems with court documents, papers, and filings and to take appropriate action within established guidelines. demonstrated ability to function as a resource person. Demonstrated ability to train employees. Closing Date/Time: 2023-04-27

Title: HR Data Analytics Specialist Pay Grade: Grade 18 Starting Pay:$80,071.49 Departmental Mission Statement: The Human Resources Department partners with management to create and maintain a talented, qualified workforce by recruiting a diverse applicant pool, by facilitating the fair merit-based selection for appointment of the most qualified candidates, by developing appropriate workforce training, by fostering positive management-employee relations, by promptly addressing workplace issues, and by developing performance-based measures to ensure the continued excellence of the workforce. The Human Resources Department will use best practices to ensure that this collaborative effort advances the mission of the Trial Court. Notes: This position is currently a hybrid position (subject to change). Position Summary: Working within the Human Resources Department, the HR Data Analytics Specialist collects, compiles, and analyzes HR data, metrics, and statistics, applying this data to make recommendations supporting management and leadership in making informed and objective business and policy decisions. The HR Data Analytics Specialist delivers findings in regular reports and presentations for use by management. Conducts research, as needed, and applies data to design new standards for optimizing efficiency of operations. Responds to customized requests for data compilation and analysis. Supervision Received: Reports to the ACHRO of Operations or their designee and receives work assignments and supervision within established guidelines. Duties: Collects and compiles HR metrics and data from a variety of sources including the human resource information system (HRIS) and payroll outputs, management and employee surveys, exit interviews, employment records, government labor statistics, competitors’ practices, and other sources; Collaborates to understand management objectives and to identify relevant data and metrics; Sets parameters and requirements for data to be gathered; Validates collected data through statistical testing and independent judgement; Analyzes data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with employment laws and regulations; Prepares reports of data results, presenting and explaining findings to senior leadership; Identifies and recommends reasonable short- and long-term goals, milestones, and benchmarks for key performance metrics; Based on metrics and analysis, makes recommendations for policies and activities to improve the organizational culture including suggestions to attract and hire qualified candidates, to motivate and retain employees, to address staffing issues, and to maintain legal compliance; Work with HR Leadership on initiatives on staffing models and work force planning, including research, summarizing data and presenting findings to Trial Court leaders; Work with HR Management to develop and support a workforce planning initiative and annual report; May conduct or assist with conducting classification audits to ensure that jobs are properly classified as exempt or nonexempt; Ensures compliance with data privacy regulations and best practices; May assist HR leadership by running reports and conducting analysis to support decisions around staffing, recruiting, and departmental budgets; May guide and/or assist with performance, benefit, and compensation review and evaluation processes; Conducts data and cost analyses to be used in employee and labor negotiations and collective bargaining in order to support organizational proposals or respond to proposals from labor partners; Generates reports/queries, including writing, maintaining, and supporting a variety of reports or queries utilizing appropriate reporting tools. Assists in development of standard reports for ongoing customer needs. Helps maintain data integrity in systems by running queries and analyzing data; and Performs other duties as assigned. Job Competencies: Ethics and Values: Communicates and demonstrates the ethics and values of the Trial Court. Mission Driven: Employees are fully committed to fulfilling the Trial Court and Human Resources Department missions. Professional Development: Employees are committed to participating in ongoing Trial Court training and educational offerings to advance their professional development. Managers are equally committed to affording those opportunities to those they supervise as scheduling permits. Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Applied Knowledge: Ability to communicate and present data and research findings such as graphs, tables, and analytical briefs. Problem Solving: Ability to successfully address research issues, draw conclusions and make recommendations based on data and policy analysis results. Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Collaboration: Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals. Minimum Requirements: These are the minimum requirements necessary to apply for a position of HR Data Analytics Specialist: Education and Experience: • Bachelor’s degree in Human Resources, Business Administration, Industrial Psychology, or related field. • (3) Three years of experience in one or more of the following areas: job classification and compensation, recruitment, selection, training, employee benefits, and/or equal opportunity compliance preferred. • SHRM-CP or PHR certification is a plus; • Equivalent combinations of education and experience will be considered for meeting minimum qualifications Knowledge, Skills, and Abilities: • Excellent verbal and written communication skills. • Strong analytical and problem-solving skills. • Understanding of local, state, and federal laws involving employment, HR, and HR policies. • Proficient with Microsoft Office Suite or related software. In particular Excel, PowerPoint, Access and/or other data analysis and visualization software. • Proficient with or the ability to quickly learn the organization’s HRIS, payroll, and similar employee management software. • Assimilate statistical information, identify and analyze trends, and track large volumes of numerical data • Recognize data anomalies • Interact with the public • Communicate clearly and persuasively with top management • Handle multiple projects simultaneously • Set and meet deadlines Closing Date/Time: 2023-04-27

Title: Grant Compliance Manager Pay Grade: Senior Management 1 Starting Pay: $105,858.26 Departmental Mission Statement: As the financial center for the Trial Court, the Fiscal Affairs Department prepares and receives budget requests, oversees and processes all financial transactions from funds appropriated by the legislature and available through grants, trusts, and capital allocations for 119 court divisions, the Administrative Office of the Trial Court, the Administrative Offices of the seven Trial Court departments, the Sentencing Commission, the Office of the Commissioner of Probation, and the Office of the Jury Commissioner. Notes: During the selection process, interviewed applicants will be required to submit a short, original writing sample. Employment is contingent upon passage of a criminal record check for all new hires. Applicants selected for interview will be required to complete an assessment. This position offers a hybrid work schedule, subject to approval based on business needs. This position is designated as management position and is covered by the Trial Court Personnel Policies and Procedures Manual. Ability to travel out of state as well as within the Commonwealth of Massachusetts is required. Position Summary: Working within the Fiscal Department of the Office of Court Management, the Grant Compliance Manager functions independently under the general direction of the Senior Grant Manager to support the facilitation and coordination of grant-funded programs, ensure proper accounting, compliance, and maximum utilization of grant funding awarded to the Trial Court from Federal, State, and other (non-government) sources. Reviews and monitors grant-funded contracts awarded to various subrecipients to ensure compliance with fiscal, programmatic, and administrative requirements and regulations governing awards. Assists Senior Grant Manager in facilitating the acquisition of various grant awards for the Trial Court, as determined by leadership. This position requires an understanding of federal, state and local regulations and the ability to exercise independent judgement to ensure that Trial Court policies and activities comply with regulations. Supervision Received: Receives general direction from the Senior Grant Manager in performing duties in accordance with the established guidelines. Duties: Grant Compliance • Supports the Senior Grant Manager in the development, review, monitoring, and technical assistance related to all grant (non-state appropriation funded) program activities occurring within the Trial Court. Ensures compliance with rules and regulations issued by the funder, the state, and the Trial Court itself throughout the life of the grant projects • Ensures documentation and reporting requirements are met prior to due dates. • Prepares and/or reviews information and reports for internal and external stakeholders. • Develops and modifies policies/procedures/systems in accordance with government regulations and organizational needs and objectives. • Responsible for coordinating external monitoring visits, desk reviews, audits, and cross-site evaluations; to include occasional travel to grant-related funder governance and/or monitoring meetings and trainings (in-state and out-of-state) • Assists with workflow procedures based on direction of the Senior Grant Manager and CFO. Grant Monitoring • Ensures grant monitoring procedures are compliant with federal and other applicable regulations and are consistent with sound business practices; including facilitating and/or participating in meetings and trainings with funders, subrecipients and internal project partners • Monitors subrecipient compliance with grantor regulations and the requirements of their subrecipient agreements through site visits, audits, desk reviews, budget amendments, reimbursement invoices, and other mechanisms applicable to subrecipient monitoring. Recommends actions necessary to resolve issues/concerns. • Provides guidance in interpreting and executing applicable regulations and subrecipient award terms and conditions. • Develops assessment and monitoring tools such as reporting site visit forms in tandem with Senior Grant Manager consistent with grantor requirements. • Assists with development of monitoring policies and procedures. • Provides technical assistance to content experts (Trial Court employees), external partners, contractors, consultants, and subrecipients through communication, developing and presenting grant guidelines, policies, and trainings (PowerPoint presentations), troubleshooting, and various online grant management systems. Grant Management - Other • Supports functions related to financial administration and reporting, including but not limited to; preparation and timely submission of grant applications and reports, development and adjustment of associated budgets, coordination of budgeted funds, screening and processing requests for expenditures and ensuring the timely application for reimbursement from the funding sources. • Oversee the preparation of contracts and supporting documents and work closely with legal unit to ensure documents are meeting state and funding guidelines • Database maintenance and oversight • In collaboration with the Fiscal Administrator, monitors and approves expenses in state MMARS systems; coordinates grant staffing levels related to their respected grant for input into the MMARS/LCM; coordinates and execute all personnel expenses in LCM; develops all grant budgets and budget analysis duties, and approves all grant expenses according to the grantor requirements. • Assists the Senior Grant Manager in supervising Grants Unit staff members, only as needed; and • Performs other duties as assigned. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Trial Court. Mission Driven Employees are fully committed to fulfilling the Trial Court and associated Departmental missions. Professional Development Employees are committed to participating in ongoing Trial Court training and educational offerings to advance their professional development. Managers are equally committed to affording those opportunities to those they supervise as scheduling permits. Customer Service Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Applied Knowledge Demonstrates an ability to coordinate, distribute and administer State Contracts, State Price Agreements, Trial Court Contracts, and other statewide specialty items. Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Collaboration Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals. Problem Solving Accurately assesses fiscal problems in the Trial Court and recommends and facilitates appropriate solutions. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Assistant Grants Compliance Manager: Bachelor’s degree from an accredited college or university in public or business administration, or a related field and (5) Five years of professional work experience administering federal, state, and/or local grants. A graduate degree is preferred. Demonstrated supervisory experience is required. Equivalent combinations of education and experience will be considered for meeting minimum qualifications. Professional Development: Must have a record of regular participation in profession development opportunities; Strong writing and oral communication and interpersonal skills. Advanced knowledge of state, federal, and non-governmental grant processes and related requirements. Knowledge of accounting/bookkeeping procedures and auditing processes. Experience in creating and incorporating policies and procedures. Demonstrated ability to manage multiple projects with set deadlines/guidelines. Ability to adapt to a changing work volume while maintaining high quality standards. High level of independent thinking and judgment, combined with solid logical and ethical reasoning. Excellent organizational skills with high level of attention to detail. Ability to use video conferencing software effectively. Experience in working with remote and hybrid teams. Knowledge of Microsoft Office computer applications. Some in-state and out of state travel is required. Closing Date/Time: 2023-04-27

Title: Appeals Court Project Coordinator Pay Grade: Grade 15 Starting Pay: $63,087.18 Departmental Mission Statement: MISSION STATEMENT OF THE MASSACHUSETTS APPEALS COURT: The Appeals Court is committed to doing justice under the law by rendering thoughtful, well-reasoned appellate decisions in a timely and efficient manner, treating all those who come before the court fairly and impartially. ORGANIZATIONAL PROFILE: http://www.mass.gov/courts/court-info/appealscourt/about-the-appeals-court/ Note: This position will remain open until filled. First consideration will be given to applicants who applied within the first 14 days of opening. Position Grade 15: $63,087.18 Employees of the Massachusetts courts are required to be Massachusetts residents. This is a full-time position and is eligible to participate in the Appeals Court’s remote work policy. This full-time position is a confidential, non-union position assigned to the Appeals Court. Position Summary: Working within the Administrative Office of the Appeals Court under the direction of the Court Administrator or their designee, the Project Coordinator is responsible for supporting a variety of projects and initiatives supervised by the Court Administrator and/or the Operations Manager. The Project Coordinator monitors and reports on the progress of and collects data and information on various Appeals Court projects. The Project Coordinator also produces reports and information regarding progress, service delivery, and efficiencies. The Project Coordinator may also perform a variety of administrative support duties of a complex and non-routine nature for the Court Administrator, Operations Manager, and Chief Justice. Supervision Received: Receives assignments and supervision from the Court Administrator and Operations Manager, performing duties that advance the Appeals Court’s organizational priorities, in accordance with all established best practices. Minimum Requirements: REQUIRED EXPERIENCE AND EDUCATION: These are the minimum requirements necessary to apply for the position of Project Coordinator: ➢ A Bachelor’s Degree from an accredited college or university; or an equivalent combination of education and business operations and administrative experience; ➢ Five (5) years of relevant professional experience supporting senior management staff and the projects and activities associated with them; ➢ Proven work experience as a Project Coordinator or similar role; ➢ Experience working with organizational stakeholders, leaders, and other senior staff; ➢ Strong interpersonal skills and the ability to work professionally with persons at all levels, including judges, and to maintain effective working relationships; ➢ Ability to work collaboratively with people and organizations representing diverse interests, experience staffing boards or committees; ➢ Excellent analytical and problem-solving abilities; ➢ Strong organizational and multi-tasking skills and attention to detail; ➢ Time management skills with the ability to meet deadlines; ➢ Ability to analyze and determine the applicability of court data, to draw conclusions and make appropriate recommendations; ➢ Working knowledge of and ability to use personal computers and related software to develop data bases and systems to record and track benchmark progress; and ➢ Proven ability to maintain accurate records and to prepare all necessary reports. POSITION REQUIREMENTS: • Plans and coordinates project and event scheduling, resources, equipment, and information for the Appeals Court; • Supports project staff by facilitating logistics such as meeting conference rooms and conference calls; • Coordinates, supports, and facilitates projects and coordinates team members advancing organizational initiatives; • Tracks projects from initiation to completion and ensure projects are adhering to schedules for completion, including but not limited to managing project-related paperwork by ensuring all necessary materials are current, properly filed and stored, including but not limited to working with the Fiscal Director on payments and vendor contracts; • Creates PowerPoint presentations for project initiation and updates; • Maintains the digital project calendar to identify milestones as they are met; Follows up with stakeholders to ensure resources, equipment, and information are available to continue to move projects forward; • Directs project correspondence by preparing and reviewing project proposals, memos, meeting minutes and emails; • Monitors Appeals Court projects and initiatives and produces regular status reports on various projects based on updates provided by other departmental personnel; • Drafts or prepares a variety of documents and coordinates the distribution of correspondence, including but not limited to, communicating with court staff and other stakeholders as necessary to define project requirements, scope, and objectives; • Prepares periodic reports for presentation to the Court Administrator, Chief Justice, and other Appeals Court stakeholders; • Adheres to budget by monitoring expenses and implementing cost-saving measures; • Oversees project procurement management; • Organizes project logistics by tracking dates and other information using spreadsheets; • Uses tools to monitor working hours, plans, and expenditures; • Collects and monitors data and produces evaluative reports tracking trends and patterns of information; • Serves as outreach coordinator and liaison for public facing platforms (i.e., Court website, Listserv, Twitter, LinkedIn, Newsletters, etc.); • Assists in the organization and marketing of outreach initiatives and events, including but not limited to, off-site sittings of the Appeals Court; on-site and off-site Conferences; and on-site seminars. • Performs related duties as required. DIVERSE WORKFORCE/EQUAL OPPORTUNITY EMPLOYER The Appeals Court seeks out, welcomes, and encourages applicants of diverse backgrounds, experiences, and viewpoints. Closing Date/Time: 2023-04-27

Title: Appeals Court Administrator I Pay Grade: Grade 13 Starting Pay: $54,593.24 APPEALS COURT MISSION STATEMENT The Massachusetts Appeals Court is committed to doing justice under the law by rendering thoughtful, well-reasoned appellate decisions in a timely and efficient manner, treating all those who come before the court fairly and impartially. ORGANIZATIONAL PROFILE: http://www.mass.gov/courts/court-info/appealscourt/about-the-appeals-court/ Note: This position will remain open until filled. First consideration will be given to applicants who applied within the first 14 days of opening. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6 Position Grade 13: $54,593.24 (Step 1) - $71,963.58 (Step 8) Employees of the Massachusetts courts are required to be Massachusetts residents. This is a full-time position and is eligible to participate in the Appeals Court’s remote work policy. POSITION SUMMARY This is the entry-level position of the Appeals Administrator series. An Appeals Administrator I performs a variety of functions related to the docketing of new appeals and the support of existing appeals in the Appeals Court’s single justice and panel sessions. Duties may include docketing new appeals in the appellate case management system; reviewing paper and electronic submissions of various document types to determine their conformity with court rules for timeliness, accuracy, and completeness; scanning, naming, and storing records in the document management system; and docketing all filings, orders, and decisions from the inception of an appeal until it has concluded. Specialized duties or activities include the identification of the appropriate next steps for each filing or order; appropriate coding and setting of any confidentiality designation; taking any necessary action to ensure that appeals proceed efficiently; and providing customer service to the public, litigants, attorneys, and court personnel in person, electronically, or by phone. Appeals administration is performed using the courts’ electronic filing, case, and document management systems. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Initiates appeals in the court’s single justice and panel sessions, including receiving records of the originating trial court or agency, related filings, court fees or waiver requests, determining appropriate appeals type and nature, making docket entries, and sending notices. • Processes court filings and documents, including orders and decisions, and ensures accurate entries and coding in the electronic appellate case management, filing, and document management systems. • Maintains appellate dockets and records pertaining to single justice and panel appeals and matters. • Provides customer service by assisting the public, litigants, attorneys, and court personnel in person, electronically, and by phone, consistent with court confidentiality policies. • Provides information to court users about court business and procedures in response to inquiries. Routes complex inquiries to appropriate personnel. Position Title Appeals Administrator I Court Webpage https://www.mass.gov/orgs/appeals-court 2 • Monitors, selects for processing, and updates electronic queues for new filings, orders, and directions. • Reviews paper and electronic filings to determine accuracy, completeness, and conformity with appropriate rules, practices, and/or court requirements, and issues related notices. • Inputs and updates information pertaining to appearances and contact information of parties, attorneys, and lower courts. • Verifies accuracy of electronic mail addresses stored in the appellate case management system. • Coordinates with the lower courts for transmission of case records. • Purges and recycles closed appellate files. • Identifies and monitors the designated impoundment status of an appeal or document and collaborates as needed with senior personnel to confirm the level of public access or impoundment required. • Reviews and determines, with appropriate supervision, the need for additional follow-up in accordance with established procedures. Resolves appeal-specific issues while maintaining internal and external customer satisfaction. • Performs various administrative tasks, including maintaining appellate files, assisting with processing of motions, coordinating with court personnel on pending motions or matters, and organizing and disseminating information. • Files, retrieves, scans, and duplicates appellate records for court personnel, attorneys, and others according to established procedures. Reviews scanned and electronically filed documents for accuracy and legibility. • Performs routine inspection of electronic appeals dockets and records to ensure the completeness, accuracy, and multilevel uniformity of court records. • Prioritizes the docketing and processing of emergency matters. • Maintains due dates and statistical data concerning appeals-processing activities. • Assists with preparation of appellate workflow management reports. • Receives, date stamps, sorts, scans, and dockets incoming mail. Processes outgoing mail including operating a postage machine. • Performs limited cashiering duties, including receiving payment of court fees and related processing according to established protocols. • Assists the Clerk and Business Processes Manager in the development and implementation of new business processes related to the Appeals and Lead Appeals Administrators’ duties as requested. • May serve as the temporary backup to a higher-level position. • Performs other related tasks in support of the office or the court as required and as directed by supervisors. SUPERVISION RECEIVED Works under the direction of the Clerk or their designee. WORKING CONDITIONS Work is performed in an office or similar indoor environment. The Appeals Court’s physical offices are in Boston at the John Adams Courthouse. The Appeals Court has a hybrid remote work policy under which employees may be allowed to work remotely for part of their weekly schedule. JOB COMPETENCIES Ethics and Values: Communicates and demonstrates the ethics and values of the Appeals Court. Mission Driven: Employees are fully committed to fulfilling the Appeals Court’s mission. Professional Development: Employees are committed to participating in ongoing Appeals Court training and educational offerings to advance their professional development. Managers are equally committed to affording those opportunities to those they supervise as scheduling permits. Customer Service: Conducts oneself in a courteous and professional manner towards both court employees and the public. Applied Knowledge: Demonstrates ability with MS Office and other business technologies and can properly support the administration of court policies, procedures, and initiatives in a unionized employee environment. Problem Solving: Accurately assesses common operational problems and recommends and facilitates appropriate solutions. Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Collaboration: Effectively works toward common goals of the organization by supporting, encouraging and sharing information with colleagues. Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals. MINIMUM QUALIFICATIONS Education and Experience • Associates Degree and 2 years of work experience; or an equivalent combination of a High School diploma or G.E.D. and work experience; Bachelor's degree preferred KNOWLEDGE AND SKILLS AND ABILITIES Knowledge of: • Modern office equipment and technology, including computers and applicable software • Court policies and procedures • Case management principles • Basic cashiering methods Skill in • Communication, including the ability to interact effectively with judges, attorneys, litigants, and court personnel • Organization and time management, including the ability to prioritize and handle multiple tasks within time periods prescribed by court rules and office policy • Attention to detail and proofreading • Customer service • Data entry Ability to: Analyze and docket a high volume of data accurately while adhering to rigorous deadlines. • Establish effective working relationships with others • Prepare clear and accurate reports • Maintain appropriate records • Maintain confidentiality of information • Communicate effectively, both orally and in writing • Work independently and follow oral and written instructions • Learn the court’s procedures and functions, manual and electronic SALARY RANGE • Position Grade 13: $54,593.24 (Step 1) - $71,963.58 (Step 8), O.P.E.I.U., Local 6 Salary Schedule (effective July 2022) SPECIAL NOTES • Court employees are not permitted to engage in the practice of law. • Employees of the Massachusetts courts are required to be Massachusetts residents. • This is a full-time position and is eligible to participate in the Appeals Court’s remote work policy. • This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. • The position includes a generous State benefit package including a defined benefit pension plan, subject to vesting. Information about the Court's benefit page is available at https://www.mass.gov/guides/trial-court-employee-benefits • Employment is contingent upon passage of a criminal record check for all new hires. The Massachusetts Appeals Court is an Equal Opportunity Employer. The Appeals Court seeks out, welcomes, and encourages applicants of diverse backgrounds, experiences, and viewpoints. Closing Date/Time: 2023-04-27

Title: Maintenance Tech-Springfield Pay Grade: 9 Starting Pay: $42,477.35/Yr. Departmental Mission Statement: The Facilities Management and Capital Planning department provides for the management and maintenance of 62 state-owned courthouses, and 42 leased facilities located in ten counties of the Commonwealth. The Department is committed to administering effective property management, facility operations, facility renewal, and the delivery of quality customer service in support of the administration of justice throughout the Commonwealth. FACILITES MANAGEMENT & CAPITAL PLANNING ORGANIZATIONAL PROFILE: Notes: The hours for this position is 3pm-11pm. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position may be considered essential personnel in certain emergencies and may be required to work outside of regularly scheduled hours, including staying late or coming in early. Position Summary • This series is responsible for assisting in a range of skilled trades duties for both licensed and unlicensed trades. • Duties focus on the application of complex materials and compounds consistent with general contracting work. • Other duties include providing assistance in repairing, installing, and testing various types of systems and equipment. • A classification above the entry level requires the performance of increasingly more responsible and complex work which requires advanced skill and experience. • Employees are appointed at the entry level and are eligible for reclassification to the higher grade within this series consistent with the requirements in the job description. • The position title reverts to the entry level of this series when there is a vacancy. SUPERVISION RECEIVED: Receives moderate supervision from the Facilities Supervisor in performing structured but not always routine work. Moderate judgment is required. ORGANIZATIONAL LEVELS: Maintenance Technician I - This is the entry level position title within this series. • Employees at this level are expected to perform minor repairs and improvements in a variety of trades under the direction of a building or maintenance supervisor. • Maintenance Technician II - This is the second level position title within this series. • Employees at this level are expected begin to develop a trade of expertise utilized by the Court Facilities Bureau and have the ability to work independently in the performance of standard maintenance and repairs. Maintenance Technician I Duties : The following list of major duties represents a composite list of typical duties performed by individuals in this position. • Specific duties performed by an incumbent will vary depending upon the Division and the department within the Division: • Assists in servicing and replacing minor plumbing fixtures. • Performs minor electrical work not requiring a licensed electrician such as replacing light bulbs and fuses. • Assists in minor carpentry and repair work. • Maintain machinery, equipment, and tools by cleaning, lubricating, greasing, and oiling, to ensure optimum working order. • Applies paint, varnish, and stain to all types of surfaces in order to protect and beautify surfaces using appropriate tools and equipment; and performs related duties as required. • Maintenance Technician II Duties: Performs preventive maintenance and makes repairs to heating, ventilating, air conditioning equipment according to instructions such as replacing belts on motors, changing filters, bearings, etc. • Maintains and makes routine repairs to electrically powered equipment and appliances according to instruction from senior technicians and equipment service manual. • Apply carpentry techniques and using carpentry tools to construct, alter, repair, and/or install walls, stairs, floors, ceiling, windows, doors, roofs, gutters, and locks. • Perform structural repair, alterations, or improvement work such as preparing surfaces for plaster or cement work; studding, wiring, and plastering walls. • Install glass in doors and windows; All duties covered under Maintenance Technician I; and performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas. • Ethics and Values: Communicates and demonstrates the ethics and values of the Court Facilities Department and the Trial Court. • Mission: Understands, upholds, and communicates the Trial Court and Court Facilities Department missions. Applied Knowledge Understands standard facility management methods, codes, and operational best practices. • Problem Solving: Accurately assesses maintenance problems of a routine nature and initiates corrective action. • Continuous Learning: Demonstrates a commitment to continuously improve himself or herself through training and making use of new methods and equipment. • Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. • Customer Service: Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. • Collaboration: Works with others cooperatively, and demonstrates teamwork, contributing to a work environment that focuses on shared goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Maintenance Technician: • Maintenance Technician I Requirements: A high school diploma and at least one year of general building repair and maintenance; or an equivalent combination of education and experience. • Knowledge in a variety of trade areas common to the field of building maintenance • Knowledge of the use and operation of hand tools, power tools, and equipment • Ability to lift and carry heavy objects. • Ability to climb and work on scaffolds and ladders, Physical stamina, and endurance. • Additional Requirements for Maintenance Technician II: A minimum of two years' experience working at the entry level. • A demonstration of competence and expertise in an area of specialization consistent with licensed and unlicensed trades utilized by the Court Facilities Bureau • The acquisition of a trade or technical license where applicable is preferred. • Ability to give direction and instruction to senior staff. Closing Date/Time: 2023-04-27

Title: Custodian-Lawrence Pay Grade: 6 Starting Pay: $36,262.64/Yr. Departmental Mission Statement: The Facilities Management and Capital Planning department provides for the management and maintenance of 62 state-owned courthouses, and 42 leased facilities located in ten counties of the Commonwealth. The Department is committed to administering effective property management, facility operations, facility renewal, and the delivery of quality customer service in support of the administration of justice throughout the Commonwealth. FACILITES MANAGEMENT & CAPITAL PLANNING ORGANIZATIONAL PROFILE: Notes: The hours for this position is 2:00pm-10:00pm. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position may be considered essential personnel in certain emergencies and may be required to work outside of regularly scheduled hours, including staying late or coming in early. Position Summary: This series is responsible for performing a variety of duties related to cleaning and the up keeping of orderly conditions of courthouse premises and is responsible for providing custodial and janitorial services. The higher level requires the performance of increasingly more responsible and varied work which requires greater knowledge of cleaning chemicals, surface types, the utilization of power/mechanized cleaning equipment, and providing direction to less senior staff. Employees are hired at the entry level position and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. ORGANIZATIONAL LEVELS: Custodian I - This is the entry level position title within this series. Employees at this level are expected to clean and keep courthouse premises in an orderly condition by providing custodial and janitorial services. Custodian II - This is the second level position title within this series. Employees at this level are expected to have a complete knowledge of cleaning chemicals, industrial cleaning methods, and the utilization of automatic cleaning equipment. Employees are also expected to function as a lead person on project work and perform small motor/equipment repairs. SUPERVISION RECEIVED: Receives immediate supervision in performing structured but not always routine work. Limited discretion is required. Supervision Received: Duties: Custodian I Duties: • Keeps a building in clean and orderly condition by performing a combination of activities including cleaning assigned areas. • Maintains the cleanliness and appearance of floors by sweeping, mopping, and vacuuming. • Washes interior surfaces of buildings such as walls, ceilings, windows, etc. using appropriate supplies and equipment. • Empties waste receptacles and disposes of refuse. • Dusts and polishes furniture. • Performs related duties such as loading and unloading equipment and supplies from vehicles, moving furniture in rooms for special functions or meetings. • Performs outside duties such as washing windows, sweeping walks, shoveling snow, and picking up trash. • Performs related duties as required. Custodian II Additional Duties: • Utilizes advanced custodial equipment such as automatic cleaning equipment, snow blowers, and lawn mowers. • Complete knowledge of cleaning chemicals, surface types, industrial cleaning methods, etc; • Performs minor repairs to building. • Performs small motor/equipment repairs. • Functions as lead person on project work. • Performs related duties as required. Job Competencies: • Ethics and Values: Communicates and demonstrates the ethics and values of the Court Facilities Department and the Trial Court. • Mission: Understands, upholds, and communicates the Trial Court and Court Facilities Department missions. • Applied Knowledge: Understands standard facility management methods, codes, and operational best practices. • Problem Solving: Accurately assesses custodial problems of a routine nature and initiates corrective action. • Continuous Learning: Demonstrates a commitment to continuously improve himself or herself through training and making use of new methods and equipment. • Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. • Customer Service: Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. • Collaboration: Works with others cooperatively, and demonstrates teamwork, contributing to a work environment that focuses on shared goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Custodian I Custodian I Requirements: • One to three years’ experience in basic custodial / janitorial duties. • Ability to perform physical labor and follow oral and written instructions. • Knowledge of methods followed in building custodial work. • Knowledge of types and uses of materials, tools, and equipment used in building custodial work. • Physical stamina and endurance. Custodian II Additional Requirements: • At least two years’ experience as at the entry level position, working with automatic cleaning equipment and industrial cleaning methods. • Ability to perform physical labor and follow oral and written instructions. • Knowledge of methods followed in building custodial work. • Knowledge of types and uses of materials, tools, and equipment used in building custodial work. • Ability to give direction and instruction to less senior staff. Closing Date/Time: 2023-04-27

Title: Case Specialist- Northeast Housing Court Pay Grade: 7 Starting Pay: $41,480.46 /Yr Departmental Mission Statement: The Housing Court’s mission is to adjudicate all matters presented by litigants within its jurisdiction regarding housing in a fair, efficient, and timely manner according to the rule of law and the facts presented. In accordance with this mission, the Housing Court, through its operating philosophy and business practices, strives to present a citizen oriented process to maximize access to justice for all such litigants. All members of the Housing Court are committed to this mission and process to fulfill our role within the judicial branch. HOUSING COURT ORGANIZATIONAL PROFILE: Notes: All candidates must be able to travel among the offices and sessions within the division and are subject to assignment and/or reassignment at any time to any of the offices or sessions of the division at the discretion of the department head. Offices & Sessions include: Lawrence, Salem, Lowell. At this time this position is intended to be Salem, however you may permanently be reassigned to Lowell or Lawrence. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders; Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom; Sends out notices to various parties and attorneys; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning cases processing activities; Performs related duties as required. Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, either manually or using the court’s automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required; Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required; Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court’s automated case processing system as necessary; Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions; Assists in the training of new employees and in the ongoing training of other employees; Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required; May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; Performs all of the duties of the lower levels within this series as required; Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Performs the most complex case processing functions within established guidelines, either manually or using the court’s automated case processing system as necessary; Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems; Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court’s automated case processing system as necessary. Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor’s review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Provides assistance to staff using word processing and other software applications, such as the court’s automated case processing system. May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Case Specialist II Additional Requirements: A minimum of two of years of experience as a Case Specialist I. Demonstrated understanding and training in the court’s automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: A minimum of two years of experience as a Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: A minimum of two years of experience as a Case Specialist III. Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. Considerable working knowledge of all case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. Closing Date/Time: 2023-04-27

Title: Probation Case Specialist - Essex Juvenile Court Pay Grade: Grade 7 Starting Pay: $41,480.46 Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Essex Juvenile Court is a multi-site and may require travel and/or reassignment to the following sessions: Salem, Lawrence, Lynn, and Newburyport. Position Summary: SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles.The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. Duties: Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; • Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; • Requests information from other agencies, departments, and or courts; • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; • Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; • Maintains statistical data concerning case processing activities; and Performs related duties as required. Probation Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary. • Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required. • Serves as a “floating case specialist” who is able to fill-in for employees within other work units as required. • Performs all of the duties of the lower level within this series as required. • Probation Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies. • Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed. • Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor. • Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; • Assists in the training of new employees and in the ongoing training of other employees. Serves as a “floating case specialist” who is able to perform the full-range of case processing duties within an office during absences as required; • Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems. • Compiles statistical information on probation activities and prepares periodic reports. • Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures. • Assists in researching open cases to determine their status and to determine further action to be taken. • Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; • Identifies persons who are behind in payments, research payment histories, determines further actions to be taken, and maintains appropriate files. • Provides assistance to staff in the use of word processing and other software applications; • May provide regular assistance and coordination to personnel assigned to the courtroom; • May serve as a back-up to a higher level series; • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Probation Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Probation Case Specialist I. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. • Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical case processing information. • Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist II. • Considerable working knowledge of case processing using MassCourts or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist III. • Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. • Demonstrated ability to conduct research on case files and systems and to prepare reports. Closing Date/Time: 2023-04-27

Title: Probation Case Specialist - Somerville District Court Pay Grade: Grade 7 Starting Pay: $41,480.46 Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE : https://www.mass.gov/orgs/massachusetts-probation-service Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: SUMMARY OF SERIES : This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles.The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS : This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. Duties: Probation Case Specialist I Duties : Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; • Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; • Requests information from other agencies, departments, and or courts; • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; • Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; • Maintains statistical data concerning case processing activities; and Performs related duties as required. Probation Case Specialist II Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary. • Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required. • Serves as a “floating case specialist” who is able to fill-in for employees within other work units as required. • Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies. • Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed. • Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor. • Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; • Assists in the training of new employees and in the ongoing training of other employees. Serves as a “floating case specialist” who is able to perform the full-range of case processing duties within an office during absences as required; • Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems. • Compiles statistical information on probation activities and prepares periodic reports. • Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures. • Assists in researching open cases to determine their status and to determine further action to be taken. • Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; • Identifies persons who are behind in payments, research payment histories, determines further actions to be taken, and maintains appropriate files. • Provides assistance to staff in the use of word processing and other software applications; • May provide regular assistance and coordination to personnel assigned to the courtroom; • May serve as a back-up to a higher level series; • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements : • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Probation Case Specialist II Additional Requirements : • A minimum of two of years of experience as a Probation Case Specialist I. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. • Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical case processing information. • Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements : • A minimum of two years of experience as a Probation Case Specialist II. • Considerable working knowledge of case processing using MassCourts or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements : • A minimum of two years of experience as a Probation Case Specialist III. • Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. • Demonstrated ability to conduct research on case files and systems and to prepare reports. Closing Date/Time: 2023-04-27

Title: Child Support Processing Clerk Pay Grade: Grade 7 Starting Pay: $41,480.46 Departmental Mission Statement: To deliver timely justice to the public by providing equal access to a fair, equitable, and efficient forum to resolve family and probate legal matters and to and assist and protect all individuals, families, and children in an impartial and respectful manner. Probate and Family Court Organization Profile Notes: Bilingual (Proficient language skills in Portuguese/Cape Verdean Creole) candidates are encouraged to apply. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position will require coverage in Brockton and Plymouth as needed. Position Summary: This series is responsible for performing a variety of duties related to the establishment and enforcement of court orders pertaining to divorce, separation and paternity matters involving minor children within the Probate and Family Court Department. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position title above the entry level requires the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry-level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry-level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry-level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Child Support Processing Clerk I - This is the entry-level position title within this series. Employees at this level are expected to perform a variety of simple to moderately complex duties requiring knowledge of specific court procedures and general awareness of laws that determine those procedures. Child Support Processing Clerk II - This is the second-level position title within this series. Employees at this second level are expected to perform more complex and responsible case processing functions requiring advanced knowledge of specific court procedures and general awareness of laws that determine those procedures. This series requires the ability to perform those duties with limited supervision and the exercise of more independent judgment. Duties: Child Support Processing Clerk I Duties: Performs general intake case duties including receiving court papers and documents from the Department of Revenue and other parties. Checks index for new cases assigns docket numbers and prepares index and docket sheets. Dockets all complaints, judgments, orders, income assignments, and actions taken by the Court on the hearing date. Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. Provides customer service in paternity and child support cases to attorneys, litigants, law enforcement personnel, and the general public. Distributes the Child Support Case Intake Form and Child Support Enforcement Services Application Form to parties in child support matters. Responds to routine requests for information concerning cases, scheduling, and court procedures. Performs other duties as the needs of the Court require. Child Support Processing Clerk II Additional Duties: Provides customer service in paternity and child support cases to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining to process required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies, and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. Assists in the training of new employees and in the ongoing training of other employees in child support matters. Responds to unusual and complicated requests for information concerning cases, scheduling and court procedures. May serve as a "floating processing clerk" who is able to perform complex case processing functions related to child support orders in different work units within the office as required. Performs all of the duties of the lower level within this series and other duties as the needs of the court require. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Child Support Processing Clerk: Child Support Processing Clerk I Requirements Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Child Support Processing Clerk II Additional Requirements: A minimum of two years of experience as a Child Support Processing Clerk I. Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to child support cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court-used automated case management systems. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers, and filings and to take appropriate action within established guidelines. Demonstrated ability to exercise more independent judgment when appropriate. Demonstrated ability to identify problems with court documents, papers, and filings and to take appropriate action within established guidelines. demonstrated ability to function as a resource person. Demonstrated ability to train employees. Bilingual (Proficient language skills in Portuguese/Cape Verdean Creole) candidates are encouraged to apply. Closing Date/Time: 2023-04-27

Title: Talent Acquisition Coordinator Pay Grade: Grade 16 Starting Pay: $68,160.35 Departmental Mission Statement: The Human Resources (HR) Department partners with Trial Court management to create and maintain a talented, qualified workforce by recruiting a diverse applicant pool, by facilitating the fair merit-based selection for appointment of the most qualified candidates, by developing appropriate workforce training (in consultation with the Trial Court's Judicial Institute), by fostering positive management-employee relations, by promptly addressing workplace issues, and by developing performance based measures to ensure the continued excellence of the workforce. The HR Department will use best practices to ensure that this collaborative effort advances the mission of the Trial Court. The HR Department also provides information and assistance to all Trial Court employees on a variety of work place issues ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/trial-court-human-resources-department Notes: This full-time position is a confidential, non-union position assigned to the Trial Court Human Resources Department, 2 Center Plaza, 5th Floor, Boston, MA. Position Summary: Working within the Human Resources Department of the Office of Court Management, the Talent Acquisition Coordinator is primarily responsible for coordinating the hiring process for appointments made in the Trial Court. The position focus is on using an applicant-tracking system to post positions and to support the screening and selection process and the candidate experience. Talent Acquisition Coordinators may also perform other duties, including report generation, data management, applicant outreach, and assisting the Human Resources Department with the ongoing communication of policy and compliance, and implementing best practices as outlined in Human Resources Policies and Procedures Manual, and applicable collective bargaining Agreements. This position requires the combination of effective business software skills and well-developed communication skills, and the ability to exercise independent judgment. Supervision Received : Reports to the ACHRO for Talent Acquisition or their designee and receives work assignments and supervision within established guidelines. Duties: Talent Acquisition Coordinator Major Duties: Perform work in support of the HR Department’s statewide Talent Acquisition Unit; Serves as a primary user and assists in the administration of an applicant tracking system that is managed by Human Resources and made available to hiring authorities in the Trial Court; Serves as first point of contact for applicants for support with use of applicant tracking system, providing a high level of customer service; Provides customer service to internal and external applicants, answering questions about the hiring process and application status; Posts Trial Court jobs using the applicant tracking system on internal and/or external Trial Court job portals as well as on other mediums available to the public; Supports projects for the Talent Acquisition Unit; Schedules and facilitates interviews, including providing all appropriate materials to interview participants; Generates standard management and union reports; Provides research and appropriate reports and documentation supporting the Labor team related in cases involving talent acquisition; Provides interpretation of Talent Acquisition policies and procedures to managers and employees; Maintains templates, documents and information for distribution to hiring managers throughout the hiring process; Demonstrates knowledge and ability in the use of personal computers and related software, including Applicant Tracking software, HR/CMS (Oracle/PeopleSoft), MS Excel spreadsheet and MS Access; Research and respond to data requests in support of HR needs; Partners with key stakeholders within HR to create/run reports, conduct analysis, identify key trends, and identify actionable items. Generates standard management and union reports; Performs related duties as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of HR Talent Acquisition Coordinator: An Associates’ Degree and a 2 years of employment experience working within a Human Resources Department, preferably supporting talent acquisition activities; or an equivalent combination of education and experience; OTHER POSITION REQUIREMENTS: Strong interpersonal skills and the ability to work professionally with persons at all levels, including judges, and to maintain effective working relationships; Demonstrated knowledge and experience in the use of personal computers and related software, preferably with Applicant Tracking software, MS Excel spreadsheet; Ability to multi-task and manage a variety of assignments at once; Ability to adapt quickly to changing circumstances and develop workarounds for issues that require timely resolution; Ability to generate and analyze data reports and maintain HR activity logs; Ability to communicate clearly and effectively in oral and written form; Ability to work independently and with an attention to detail; Basic understanding of current state/federal employment laws; Ability to handle sensitive matters on a confidential basis; Ability to maintain accurate records; and Ability to travel within the Commonwealth if necessary. Closing Date/Time: 2023-04-27

Title: Custodian-Plymouth Pay Grade: Grade 6 Starting Pay: $36,262.64/Yr. Departmental Mission Statement: The Facilities Management and Capital Planning department provides for the management and maintenance of 62 state-owned courthouses, and 42 leased facilities located in ten counties of the Commonwealth. The Department is committed to administering effective property management, facility operations, facility renewal, and the delivery of quality customer service in support of the administration of justice throughout the Commonwealth. Notes:This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position may be considered essential personnel in certain emergencies and may be required to work outside of regularly scheduled hours, including staying late or coming in early. The hours for this position is 6am-2pm. Position Summary: This series is responsible for performing a variety of duties related to cleaning and the up keeping of orderly conditions of courthouse premises and is responsible for providing custodial and janitorial services. The higher level requires the performance of increasingly more responsible and varied work which requires greater knowledge of cleaning chemicals, surface types, the utilization of power/mechanized cleaning equipment, and providing direction to less senior staff. Employees are hired at the entry level position and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. ORGANIZATIONAL LEVELS: Custodian I - This is the entry level position title within this series. Employees at this level are expected to clean and keep courthouse premises in an orderly condition by providing custodial and janitorial services. Custodian II - This is the second level position title within this series. Employees at this level are expected to have a complete knowledge of cleaning chemicals, industrial cleaning methods, and the utilization of automatic cleaning equipment. Employees are also expected to function as a lead person on project work and perform small motor/equipment repairs. SUPERVISION RECEIVED: Receives immediate supervision in performing structured but not always routine work. Limited discretion is required. Duties: Custodian I Duties: • Keeps a building in clean and orderly condition by performing a combination of activities including cleaning assigned areas. • Maintains the cleanliness and appearance of floors by sweeping, mopping, and vacuuming. • Washes interior surfaces of buildings such as walls, ceilings, windows, etc. using appropriate supplies and equipment. • Empties waste receptacles and disposes of refuse. • Dusts and polishes furniture. • Performs related duties such as loading and unloading equipment and supplies from vehicles, moving furniture in rooms for special functions or meetings. • Performs outside duties such as washing windows, sweeping walks, shoveling snow, and picking up trash. • Performs related duties as required. Custodian II Additional Duties: • Utilizes advanced custodial equipment such as automatic cleaning equipment, snow blowers, and lawn mowers. • Complete knowledge of cleaning chemicals, surface types, industrial cleaning methods, etc; • Performs minor repairs to building. • Performs small motor/equipment repairs. • Functions as lead person on project work. • Performs related duties as required. Job Competencies: • Ethics and Values: Communicates and demonstrates the ethics and values of the Court Facilities Department and the Trial Court. • Mission: Understands, upholds, and communicates the Trial Court and Court Facilities Department missions. • Applied Knowledge: Understands standard facility management methods, codes, and operational best practices. • Problem Solving: Accurately assesses custodial problems of a routine nature and initiates corrective action. • Continuous Learning: Demonstrates a commitment to continuously improve himself or herself through training and making use of new methods and equipment. • Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. • Customer Service: Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. • Collaboration: Works with others cooperatively, and demonstrates teamwork, contributing to a work environment that focuses on shared goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Custodian I Custodian I Requirements: • One to three years’ experience in basic custodial / janitorial duties. • Ability to perform physical labor and follow oral and written instructions. • Knowledge of methods followed in building custodial work. • Knowledge of types and uses of materials, tools, and equipment used in building custodial work. • Physical stamina and endurance. Custodian II Additional Requirements: • At least two years’ experience as at the entry level position, working with automatic cleaning equipment and industrial cleaning methods. • Ability to perform physical labor and follow oral and written instructions. • Knowledge of methods followed in building custodial work. • Knowledge of types and uses of materials, tools, and equipment used in building custodial work. • Ability to give direction and instruction to less senior staff. Closing Date/Time: 2023-04-27

Title: Software Quality Assurance Manager (SQAM) Pay Grade: Senior Management 1 Starting Pay: $ 105,858.26 Departmental Mission Statement: Enhance access to justice through the effective use of technology.Partner with Judges and all Court Staff to use technology to speed the delivery of justice. Build a culture that values transparency, collaboration, inclusivity and continuous improvement. ORGANIZATIONAL PROFILE: Notes : This position is designated as Management and is covered by the Personnel Policies and Procedures Manual. Starting salary will be commensurate with professional background and experience. You must upload a resume to your profile to be considered for this position, in addition to completing all the application steps. First consideration will be given to those applicants that apply within the first 14 days. This position is currently a hybrid position (subject to change) . Position Summary: The Judicial Information Services Department Software Quality Assurance Manager (SQAM) manages the QA team in the Enterprise Applications group that evaluates, tests, and validates Mass Courts applications, and maintains a system of quality and reliability testing for Mass Court's products and/or development processes. The SQAM’s responsibilities include designing and implementing assessments, debugging and defining corrective actions, providing and estimating testing efforts, and operating in close collaboration with developers, business analysts, product owners, and stakeholders to understand testing goals and create the most efficient testing methodology. The SQAM establishes standards that ensure products can be safely and effectively used, supervising the analysis of deficiencies in services or performance to identify recommendations of product or service improvements to resolve problems Supervision Received: The Software Quality Assurance Manager reports to the Deputy Chief Information Officer for Enterprise Applications or his/her designee and receives general direction in performing duties in accordance with established guidelines Major Duties: Directs the JISD QA team, solves problems, and provides team members with guidance to ensure they fulfill the established KPIs and objectives. Oversees development, implementation, and process management to ensure that products meet quality, functionality, and reliability requirements prior to delivery, including building and implementing plans for the unit, system, end-to-end integration, and regression testing; Preparation of the quality assurance team, including oversight of the daily workflow and schedules of the JISD QA team; Works to improve the accuracy, security, and safety of the Massachusetts Trial Court's business applications; Tests strategies and oversee all operations, including unit testing, regression testing, integration testing, user acceptance testing, and post-production maintenance releases, to ensure that applications run properly at high performance levels, and with data integrity; Leads projects as a subject matter expert, consulting with users, functional teams, and other stakeholders to develop and implement solutions and products; Work closely with vendor partners to continuously improve the efficiency and effectiveness of the processes required to deliver quality software solutions; Leads internal and external release meetings, ensuring that status, issues, risks, budget, key decisions, root cause, and final resolution are all documented clearly, completely, thoroughly, and consistently; Maintains overall quality, budget, and schedule while ensuring complete execution of business-critical releases; Responsible for developing manual and automated testing and QA engineering solutions to ensure the most efficient test delivery and fastest time to market; Reviews functional and design specifications to ensure that individual deliverables are clearly understood; Responsible for analyzing and investigating reported product complaints or quality issues to ensure their resolution in accordance with Mass Trial Court guidelines and external regulatory requirements; Creates and monitors exception reporting systems using root-cause analysis of operational incidents, identifying defects, and devising appropriate solutions; Keeps track of the issues that have been reported against the assigned projects and makes sure they are resolved before deployment; Responsible for analysis and documentation of test results and creation of detailed defect reports to track bugs; Define key metrics and provide strategic reports on a reoccurring basis; Conducts in-house audits of product inventory and documentation.; Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to prove efficiency in the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Judicial Branch. Mission: Understands, upholds, and communicates the Judicial Branch and JISD missions. Applied Knowledge: Understands information services operations, specialized tools, applications, and software, with some understanding of the various court departments and divisions Continuous Learning: Demonstrates a commitment to continuously improve the QA team’s knowledge of fast-changing computer programs, hardware and software through professional development. Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varies racial, ethnic, economic and cultural backgrounds. Customer Service: Conducts oneself in a courteous and professional manner when assisting all employees of the Judiciary, regardless of their position in the Judiciary. Collaboration: Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Problem Solving: Accurately assesses workplace problems in TCIS and recommends and facilitates appropriate solutions. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Software Quality Assurance Manager: Bachelor’s degree from an accredited institution of higher education with a concentration in Computer Science, Information Systems, Computer Engineering, or related field and (5) Five years of full-time work experience in a technical position, including performing a QA role; (2) Two of the required years of work experience must be in a management or supervisory role ; a Master’s degree is preferred. Equivalent combinations of education and experience will be considered for satisfying the minimum requirements. Additional job requirements: Exceptional collaboration skills Strong leadership capabilities: a manager who has the capabilities to mentor and nurture personnel while setting the pace and producing top notch results from team members Excellent communication skills with a strong desire to help others Strong leadership and teamwork skills to build positive relationships with the team Proven work experience in software development and quality assurance Hands-on experience with automated testing tools Demonstrated experience in the role of technology project lead, supervising project tasks and managing QA team Experience in the design, creation, testing, and implementation of unit, system and end-to-end testing plans Experience working in an Agile/Scrum development process Experience with performance and/or security testing is a plus Knowledge of relational database and query concepts. Ability to quickly develop an understanding of large, complex data sets Working experience with relational databases (Oracle), proficient knowledge of SQL, Pl/SQL and Bash scripting Experience with API and Web Services (REST/SOAP/Bulk) Windows/Linux/Unix scripting languages , XML, Java, Python ITIL 4 certification (preferred) Closing Date/Time: 2023-04-27

Title: Court Interpreter - Spanish Pay Grade: Grade 17 Starting Pay: $ 72,307.39/yr. Departmental Mission Statement: The Massachusetts Trial Court Language Access and Court Records Department is responsible for overseeing court programs and services related to spoken language access to interpreters and translators for the limited English proficient (LEP), low literacy court users, and American Sign Language (ASL) or Communication Access Real-Time Translation (CART) for the Deaf and Hard of Hearing (DHH) individuals with court matters. The office also provides access to administrative records and trial transcripts of digitally recorded court proceedings for the bench, the bar, the public, and pro se, self-represented litigants (SRL). https://www.mass.gov/orgs/language-access-court-records-department Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. **New hires for Interpreter positions are required to either have the NCSC Interpreter Certification of successfully complete the NCSC Interpreter Certification program during the first 2 years of employment. Failure to pass the written and oral certification examinations during the first 2 years of employment shall result in separation from employment. Interpreters must have the ability to travel to court locations in Plymouth counties. This position will be OPEN till filled, First consideration will be given to those applicants that apply within the first 14 days. Position Summary: Court Interpreters serve as certified staff interpreters who interpret legal proceedings for non-English speaking persons involved in court matters in accordance with regulations established by the Office of Court Interpreters (OCIS). The position title above the entry level requires the performance of more complex and varied work. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position title within this series consistent with the specifications for the higher level position title. The position title reverts to the entry level when there is a vacancy. Supervision Received: Receives moderate direction from the Manager of Interpreter Services of the Trial Court and her/his designee and is evaluated for professional soundness and conformity to policy, regulations and established procedures. Duties: Court Interpreter I Duties: • Interprets simultaneously and consecutively for defendants, witnesses and victims in court, for persons seeking assistance in court or from Probation Officers, for persons filing petitions, for prosecutors and for defense attorneys in interviewing defendants, witnesses, parents, plaintiffs or victims, and for persons completing forms as specified in section 8.01 of the Standards and Procedures of the OCIS; • Provide translation services as required by the Court and OCIS, including but not limited to court forms, documents, correspondence, signage and other written materials. • Attends ongoing training provided or funded by OCIS or the Trial Court as part of continuing education requirements; • Maintains records of interpreting and translating responsibilities pursuant to OCIS and Trial Court policies. • Must be willing to travel to the various divisions of the Trial Court as needed, and perform other duties as assigned by OCIS. Performs related duties as required. Court Interpreter II Duties: • Provide simultaneous and consecutive interpreting and translation services for defendants, witnesses, victims, and all court users seeking language access assistance. • Translates and review translations of official forms, documents, public signs, letters and correspondence and other written material from English into a specified foreign language and vice versa as needed by OCIS; • Oversees the activities of per diem interpreters assigned to their location by OCIS, including supervising their interpreting and translation assignments within his/her work unit; • Provides linguistic evaluations of per diem interpreters assigned to them by OCIS, including determining deficiencies, progress and training needs; • Provides various training activities, including determining subjects/topics for training, developing training materials and serving as a trainer; • Performs various public relations activities such as addressing other agencies; • Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Human Resources Department and the Trial Court. Mission Understands, upholds, and communicates the Trial Court and Support Services Department missions. Applied Knowledge Demonstrates language proficiency, interpreter skills, and understands court policy and procedure. Problem Solving Accurately assesses interpreter problems in the Trial Court and recommends and facilitates appropriate solutions. Customer Service Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Commitment to Diversity Promotes an environment of cross-cultural awareness and diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Continuous Learning Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Court Interpreter I: • Bachelor’s degree in a human services field, plus a minimum of four (4) years experience in legal, technical, medical, literary translation and/or interpretation , or an equivalent combination of education and experience. • Fully proficient in English and Spanish language. • Applicants are required to pass the State Court Interpreter Certification test as a pre-requisite for appointment to this position. Certification pursuant to Massachusetts General Laws, Chapter 221C through the Office of Court Interpreter Services is a requirement. • Ability to interpret in the simultaneous mode and the consecutive mode in court-related proceedings. • Ability to maintain accurate and timely records including, but not limited to, data entry and collection of data. Will generate monthly or other reports as needed. • Ability to establish work priorities and to work independently. • Ability to serve the public and others with business before the court in a courteous and professional manner. • Demonstrate effective communication skills, including the ability to perform work and communicate in a highly visible and public setting. • Ability to travel to court locations. Must have a valid Massachusetts Driver’s License or possess or have access to other reliable methods of transportation. • Must possess a general understanding of the operations of the Massachusetts Trial Court. Court Interpreter II Requirements: A minimum of four (4) years service as a Court Interpreter I. Advanced interpreter skills, advanced language proficiency, and an advanced understanding of and ability to explain of court proceedings. Must exhibit full compliance with the Interpreter Code of Professional Conduct. Closing Date/Time: 2023-04-27

Title: Case Specialist - Fall River District Court Pay Grade: Grade 7 Starting Pay: $41,480.46 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible and respectful to all. The District Court shall conduct its business with integrity, competence, and a commitment to excellence in order to promote public trust and confidence in the judicial system. Organizational Profile : https://www.mass.gov/orgs/district-court Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS : This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling, and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher-level series. • Performs all of the duties of the lower levels within this series as required. Job Competencies: Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements : • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements : • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements : • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements : • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2023-04-27

Title: Custodian-Roxbury Pay Grade: 6 Starting Pay: $36,262.64/Yr. Departmental Mission Statement: The Facilities Management Department of Trial Court provides for the management and maintenance of 63 state-owned courthouses located in ten counties of the Commonwealth. The Department is committed to administering effective property management, and for ensuring the delivery of quality services necessary for the efficient and reliable operation of all of the facilities which it maintains. Facilities Management & Capital Planning Department: Notes: The hours for this position is 3pm-11pm. Region V includes the following Courts: (Dorchester, Roxbury, West Roxbury, Brighton) This position is designated as a union position and iscovered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position may be considered essential personnel in certain emergencies and may be required to work outside of regularly scheduled hours, including staying late or coming in early Position Summary: This series is responsible for performing a variety of duties related to cleaning and the up keeping of orderly conditions of courthouse premises and is responsible for providing custodial and janitorial services. The higher level requires the performance of increasingly more responsible and varied work which requires greater knowledge of cleaning chemicals, surface types, the utilization of power/mechanized cleaning equipment, and providing direction to less senior staff. Employees are hired at the entry level position and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. ORGANIZATIONAL LEVELS: Custodian I - This is the entry level position title within this series. Employees at this level are expected to clean and keep courthouse premises in an orderly condition by providing custodial and janitorial services. Custodian II -This is the second level position title within this series. Employees at this level are expected to have a complete knowledge of cleaning chemicals, industrial cleaning methods, and the utilization of automatic cleaning equipment. Employees are also expected to function as a lead person on project work and perform small motor/equipment repairs. SUPERVISION RECEIVED : Receives immediate supervision in performing structured but not always routine work. Limited discretion is required. Custodian I Duties: • Keeps a building in clean and orderly condition by performing a combination of activities including cleaning assigned areas. • Maintains the cleanliness and appearance of floors by sweeping, mopping, and vacuuming. • Washes interior surfaces of buildings such as walls, ceilings, windows, etc. using appropriate supplies and equipment. • Empties waste receptacles and disposes of refuse. • Dusts and polishes furniture. • Performs related duties such as loading and unloading equipment and supplies from vehicles, moving furniture in rooms for special functions or meetings. • Performs outside duties such as washing windows, sweeping walks, shoveling snow, and picking up trash. • Performs related duties as required. Custodian II Additional Duties: • Utilizes advanced custodial equipment such as automatic cleaning equipment, snow blowers, and lawn mowers. • Complete knowledge of cleaning chemicals, surface types, industrial cleaning methods, etc; • Performs minor repairs to building. • Performs small motor/equipment repairs. • Functions as lead person on project work. • Performs related duties as required. • Ethics and Values: Communicates and demonstrates the ethics and values of the Court Facilities Department and the Trial Court. • Mission: Understands, upholds, and communicates the Trial Court and Court Facilities Department missions. • Applied Knowledge: Understands standard facility management methods, codes, and operational best practices. • Problem Solving: Accurately assesses custodial problems of a routine nature and initiates corrective action. • Continuous Learning: Demonstrates a commitment to continuously improve himself or herself through training and making use of new methods and equipment. • Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. • Customer Service: Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. • Collaboration: Works with others cooperatively, and demonstrates teamwork, contributing to a work environment that focuses on shared goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Custodian I Custodian I Requirements: • One to three years’ experience in basic custodial / janitorial duties. • Ability to perform physical labor and follow oral and written instructions. • Knowledge of methods followed in building custodial work. • Knowledge of types and uses of materials, tools, and equipment used in building custodial work. • Physical stamina and endurance. Custodian II Additional Requirements: • At least two years’ experience as at the entry level position, working with automatic cleaning equipment and industrial cleaning methods. • Ability to perform physical labor and follow oral and written instructions. • Knowledge of methods followed in building custodial work. • Knowledge of types and uses of materials, tools, and equipment used in building custodial work. • Ability to give direction and instruction to less senior staff. Closing Date/Time: 2023-04-27

Title: Network Analyst II Pay Grade: Grade 18 Starting Pay: $ 80,071.49 Departmental Mission Statement: Enhance access to justice through the effective use of technology.Partner with Judges and all Court Staff to use technology to speed the delivery of justice. Build a culture that values transparency, collaboration, inclusivity and continuous improvement. Judicial Information Service Department Organization Profile Notes: Successful candidates may need to travel to court locations throughout the Commonwealth as per business needs. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. First consideration will be given to those applicants that apply within the first 14 days. Position Summary: Working within the Judicial Information Services Department (JISD) of the Office of Court Management, the Network Analyst II has responsibility for creating, installing, managing, monitoring, and troubleshooting the WAN and LAN infrastructure across Massachusetts Trial Court locations. Supports and troubleshoots all network devices, as well as any outages or problems. Performs network design and implementation. Supervision Received: Works under the direction of the Manager of Network Services. Duties: Monitor and troubleshoot any outages with our networks, working with our vendors and data service providers. Supports and troubleshoots all network devices including switches, routers, wireless controllers, and access points. Works collaboratively with other teams in JISD in troubleshooting network connectivity issues. Assists in communication during service impacting incidents by providing timely updates through appropriate channels. Manages IP addressing space via management of DHCP and DNS servers. Assists in the design and deployment of our wireless network. Works with vendors and manufacturers in the design and troubleshooting of our current and future network. Researches and makes recommendations on new technologies and equipment. Participates in the creation of RFQs and RFPs for major projects. Assists in managing the firewall environment. Performs other duties as required. Job Competencies: Ethics and Values : Communicates and demonstrates the ethics and values of the Trial Court. Mission Driven: Employees are fully committed to fulfilling the Trial Court and associated Departmental missions. Professional Development: Employees are committed to participating in ongoing Trial Court training and educational offerings to advance their professional development. Managers are equally committed to affording those opportunities to those they supervise as scheduling permits. Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Applied Knowledge: Understands information services operations, specialized tools, applications, and software, with some understanding of the various court departments and divisions Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Collaboration: Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals. Problem Solving: Accurately assesses workplace problems in JISD and recommends and facilitates appropriate solutions. Ethics and Values: Communicates and demonstrates the ethics and values of the Trial Court. Minimum Requirements: These are the minimum requirements to be eligible for consideration for the position of Network Analyst: Education and Experience • Technical Degree or similar certification • Five (5) years of related work experience • Equivalent combinations of education and experience will be considered for meeting minimum qualifications. Preferred Qualifications: KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: • TCP/IP protocols • DHCP and DNS • QOS • Cisco and Aruba networks hardware and software • Network monitoring software and protocols including sflow, ICMP and SNMP • Routing protocols including static routes, BGP and OSPF • Network hardware architecture • VOIP networks • Firewall concepts and management • Security best practices • NAT • Implementation management Skills in: • Verbal and written communication • Troubleshooting • Time management • Scheduling • Equipment research • Knowledge transfer Ability to: • Ability to adhere to specific protocol, plans and procedures • Deploy new network technology • Work with vendors and Trial Court departments • Learn and become proficient with new technology Closing Date/Time: 2023-04-27

Title: Probation Case Specialist- Worcester Probate & Family Court Pay Grade: Grade 7 Starting Pay: $41,480.46 Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles.The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. Duties: Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; • Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; • Requests information from other agencies, departments, and or courts; • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; • Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; • Maintains statistical data concerning case processing activities; and Performs related duties as required. Probation Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary. • Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required. • Serves as a “floating case specialist” who is able to fill-in for employees within other work units as required. • Performs all of the duties of the lower level within this series as required. • Probation Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies. • Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed. • Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor. • Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; • Assists in the training of new employees and in the ongoing training of other employees. Serves as a “floating case specialist” who is able to perform the full-range of case processing duties within an office during absences as required; • Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems. • Compiles statistical information on probation activities and prepares periodic reports. • Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures. • Assists in researching open cases to determine their status and to determine further action to be taken. • Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; • Identifies persons who are behind in payments, research payment histories, determines further actions to be taken, and maintains appropriate files. • Provides assistance to staff in the use of word processing and other software applications; • May provide regular assistance and coordination to personnel assigned to the courtroom; • May serve as a back-up to a higher level series; • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Probation Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Probation Case Specialist I. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. • Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical case processing information. • Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist II. • Considerable working knowledge of case processing using MassCourts or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist III. • Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. • Demonstrated ability to conduct research on case files and systems and to prepare reports. Closing Date/Time: 2023-04-27

Title: Assistant Clerk Magistrate Pay Grade: Asst. Clerk Starting Pay: $ 134,390.00 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible and respectful to all. The District Court shall conduct its business with integrity, competence and a commitment to excellence in order to promote public trust and confidence in the judicial system. District Court Organization Profile Notes: This position is designated as a management position and is covered by the Trial Court Personnel Policies and Procedures Manual. The successful applicants will be required to be available on certain nights and weekends to travel to police departments in the jurisdiction of the Woburn District Court for purposes of reviewing/issuing search warrants and arrest warrants andmaking after-hours bail determinations. Position Summary: The employees in this position assist the Clerk-Magistrate in performing magisterial and administrative duties as set forth in state statutes and court rules. • Magisterial responsibilities include determining probable cause for the issuance of criminal complaints and search warrants, in court and out of court bail determinations, determinations of preliminary probation violation hearings, adjudicating small claims motions and trials and presiding over both civil and criminal motor vehicle hearings. • Assistant clerk-magistrates also may decide certain non-dispositive motions in civil and criminal cases, enter defaults and default judgments and other civil process. • Administrative responsibilities include the preparation and maintenance of all court papers and records and performance of administrative tasks to ensure that cases move rapidly and smoothly to a determination by the court. • Work is performed under the direction of the Clerk-Magistrate or First Assistant Clerk-Magistrate. • Supervision is exercised over support personnel within the Clerk-Magistrate's Office. Supervision Received: Duties: Any one position may not include all of the duties and responsibilities listed below nor do the listed examples include all tasks which may be found in these positions.) • Receives applications for criminal complaints and reviews them for probable cause. • Reviews applications for search warrants filed by police and others and determines whether such warrants may issue. • Conducts hearings and determines whether criminal complaints and/or arrest warrants may issue, determines appeals from civil motor vehicle citations, municipal by-law violations and environmental citations. • Conducts trials of small claims and makes judgments of the same. In the absence of a justice, arraigns defendants, determines questions of bail, and conducts preliminary probation violation hearings. • Calls the list of cases scheduled before a justice and makes the official record of the proceedings. • Reviews filings from attorneys and Pro Se litigants and informs them on court procedure. • Arranges for hearings and notifies counsel. • Certifies and transmits official copies of court records as required Issues process as required by the court or prescribed by statutes and rules of court. • Receives, examines and reviews all filings and has responsibility to ensure they comply with rules of court, and to establish their suitability for filing. • Maintains electronic and written indexes of cases entered. • Supervises the receipt, recording and disbursements of fees and money by the court. • Distributes and implements changes in court rules and office procedure. • Administers hearings inside and outside of court where no judge is present. • Performs related work as required. Job Competencies: Thorough knowledge of state statutes, case law and court rules which prescribe the powers and duties of the Clerk-Magistrate and ability to interpret and apply them to the administrative procedures of the office. • Thorough knowledge of court procedure, legal documents, laws and legal factors pertaining to the court. • Thorough knowledge of the organization, functions, jurisdiction and authority of the court. • Knowledge of and ability to use computer software such as MS Office, including word processing, spreadsheets, data bases, and PowerPoint. • Ability to maintain complex and accurate court records. • Ability to plan and supervise the work of others. • Good communication skills and the ability to maintain effective working relationships with court officials, attorneys, subordinate employees, government agencies and the general public. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Assistant Clerk. For Internal Trial Court Employee Applicants: Any one position may not include all of the duties and responsibilities listed below nor do the listed: examples include all tasks which may be found in these positions.) • Receives applications for criminal complaints and reviews them for probable cause. • Reviews applications for search warrants filed by police and others and determines whether such warrants may issue. • Conducts hearings and determines whether criminal complaints and/or arrest warrants may issue, determines appeals from civil motor vehicle citations, municipal by-law violations and environmental citations. • Conducts trials of small claims and makes judgments of the same. In the absence of a justice, arraigns defendants, determines questions of bail, and conducts preliminary probation violation hearings. • Calls the list of cases scheduled before a justice and makes the official record of the proceedings. • Reviews filings from attorneys and Pro Se litigants and informs them on court procedure. • Arranges for hearings and notifies counsel. • Certifies and transmits official copies of court records as required Issues process as required by the court or prescribed by statutes and rules of court. • Receives, examines and reviews all filings and has responsibility to ensure they comply with rules of court, and to establish their suitability for filing. • Maintains electronic and written indexes of cases entered. • Supervises the receipt, recording and disbursements of fees and money by the court. • Distributes and implements changes in court rules and office procedure. • Administers hearings inside and outside of court where no judge is present. • Performs related work as required.• A Bachelor's Degree from an accredited college or university; and knowledge, skills and abilities acquired through 6 or more years of relevant work experience, including supervisory and/or courtroom experience, within a Trial Court Division (Clerk's Office, Probation Office, Judge's Lobby) or an equivalent office. • OR A law degree and admission to the practice of law in Massachusetts or a graduate degree from an accredited college or university in a relevant field (such as criminal justice, public administration or business administration); and knowledge, skills and abilities acquired through 2 or more years of relevant work experience, including supervisory and/or courtroom experience, within a Trial Court Division (Clerk's Office, Probation Office, Judge's Lobby) or an equivalent office. • OR Internal candidates who are employed by the Trial Court as of July 1, 2012, may substitute knowledge, skills and abilities acquired through 10 or more years of relevant work experience, including supervisory and/or courtroom experience, within a Trial Court Division (Clerk's Office, Probation Office, Judge's Lobby) or an equivalent office for the education requirement as described above. For External Applicants: • A Bachelor's Degree from an accredited college or university in a relevant field (such as criminal justice, public administration or business administration); and knowledge, skills and abilities acquired through 6 or more years of relevant work experience. • OR A law degree and admission to the practice of law in Massachusetts or a graduate degree from an accredited college or university in a relevant field (such as criminal justice, public administration or business administration); and knowledge, skills and abilities acquired through 2 or more years of relevant work experience. Preferred Qualifications: 1 to 5 years experience as a civil litigator Closing Date/Time: 2023-04-27

Title: Case Specialist - Salem District Court Pay Grade: Grade 7 Starting Pay: $41,480.46 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible and respectful to all. The District Court shall conduct its business with integrity, competence and a commitment to excellence in order to promote public trust and confidence in the judicial system. District Court Organizational Profile: https://www.mass.gov/orgs/district-court Notes: This position is designated as a union position and iscovered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Preferred Qualifications: Associates Degree in a related field Closing Date/Time: 2023-04-27