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  • Job No. 547502 Enrollment Systems Analyst

    Bakersfield, California 93311 United States California State University (CSU) Bakersfield Apr 10, 2025
    California State University (CSU) Bakersfield Employer:

    California State University (CSU) Bakersfield

    OVERVIEW Located in the southern San Joaquin Valley, California State University, Bakersfield is home to the Roadrunners — moving forward at lightning speed and championing intellectual progress. CSUB continuously rises in national rankings for its economic value and commitment to student success. Its students are brilliant and increasingly diverse — with the majority of graduates remaining in the Valley to solve our region’s complex challenges.   FAST FACTS CSUB opened in 1970 as the 19th member of the 23-campus California State University System. The only public university within approximately 90 miles, it enrolls over 11,000 students and has graduated nearly 60,000 alumni. The university offers 38 undergraduate degree programs, 16 master’s degree programs and a doctoral program in educational leadership. It is fully accredited by the Western Association of Schools and Colleges, Senior College and University Commission. The university is a designated Hispanic Serving Institution, with over 60% of students identifying as Hispanic or Latinx. CSUB houses four academic schools: The School of Arts and Humanities, the School of Business and Public Administration, the School of Natural Sciences, Mathematics and Engineering, and the School of Social Sciences and Education. The university offers degree programs at a satellite campus approximately 90 miles south of the main campus in Antelope Valley. Sixteen athletic teams compete in NCAA Division I.   CORE VALUES Developing the intellectual and personal potential of every student Supporting the intellectual and professional development of all faculty and staff Nurturing a collegial campus environment that values innovation, learning and the pluralism of persons and ideas Collaborating with one another with respect, trustworthiness, ethical behavior, and self-reflection Promoting active and informed engagement in shared governance of students, faculty, and staff Engaging with alumni and the community to achieve the vision, mission, and goals of the university Contributing to the growth and well-being of the region   ABOUT THE REGION One of the most affordable regions in California, Bakersfield is located in the southern San Joaquin Valley in Kern County. With nearly 400,000 residents, Bakersfield is California's ninth most populous city. The CSUB campus is easily accessible from all of California's major cities and points of interest. Day trips to Los Angeles, San Francisco, the beach and many of the region's state and national parks provide endless opportunities for entertainment and recreation.   Nicknamed "The Golden Empire," Kern County is renowned for its scenic beauty and outdoor adventure. Situated alongside the Kern River Valley, the Southern Sierra Nevada Mountains and at the base of Sequoia National Park, Kern County boasts unrivaled access to rafting, hiking, fishing, and camping.

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    Job Description

    CLASSIFICATION TITLE: Analyst/Programmer - Career

    UNION CODE: R09

    TEMPORARY END DATE: This position is temporary and ends on or before December 31, 2025. Any continuation beyond December 31, 2025, is contingent upon satisfactory performance and available funding.

    FT/PT: Full-time

    PAY PLAN: 12-month

    WORKPLACE TYPE: On-site (work in-person at business location)

    ANTICIPATED HIRING RANGE: $5,900 - $7,800
    • However, offer amount will be commensurate with candidate’s experience, education, skills, and training.

    CSU CLASSIFICATION SALARY RANGE: $5,158 - $ 12,730

    PAY BASIS: Monthly

    BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! See our benefits website for additional information.

    CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants

    SPECIAL INSTRUCTIONS TO APPLICANT: FOR PRIORITY CONSIDERATION, applications must be received by April 23, 2025; however, the position will remain open until filled.

    POSITION PURPOSE: Under the general supervision of the Director of Enrollment Management Systems, the Enrollment Systems Analyst coordinates, implements, and manages functional systems and reporting to support the Division of Strategic Enrollment Management and Student Support. This role involves working closely with departments including Admissions, Registrar, Outreach, Advising, and Financial Aid to optimize business processes, improve system functionality, and enhance student services. The analyst will streamline application processing, improve registration workflows, and support advising and outreach efforts by leveraging technology and data-driven insights. Additionally, the position ensures accurate reporting and compliance with regulatory bodies such as the U.S. Department of Education, the California Student Aid Commission, and the CSU Chancellor's Office.

    The Enrollment Systems Analyst is responsible for providing technical and functional support across these departments, ensuring that systems are integrated, efficient, and aligned with institutional goals. By assessing business processes and recommending improvements, the analyst will enhance operational efficiency, reduce errors, and improve service delivery for students and staff. This role also involves providing training and guidance on system use, ensuring data integrity, and managing the technical infrastructure for Financial Aid and Scholarships.

    DUTIES & RESPONSIBILITIES:

    Financial Aid Systems & Functional Operations Lead
    • Serve as a primary point of contact for the Financial Aid department regarding the Student Information System (PeopleSoft), ensuring seamless functionality and alignment with operational needs.
    • Lead the development, implementation, and enhancement of various components of the student information system’s functionality, identifying opportunities for process optimization and automation.
    • Serve as a subject matter expert, providing troubleshooting and resolution related to assigned systems and process, collaborating with Information Technology Services (ITS) and external vendors as needed.
    • Prepare and maintain comprehensive system/operational documentation for technical aspects of enrollment-related processes, including system workflows, operational procedures, and troubleshooting guides.
    • Keep abreast of emerging technologies, industry trends, and regulatory updates that impact financial aid systems and operations.
    • Manages and maintains the PeopleSoft Financial Aid module, ensuring seamless functionality and timely updates, including overseeing all aspects of the new aid year setup, monitoring Ellucian for upgrades and patches to the PeopleSoft financial aid module and coordinating with ITS to schedule and implement necessary releases or updates.
    • Review release notes, develop testing plans, and collaborate with ITS and end-users to execute and validate upgrades and patches effectively.
    • Oversee the processing of all Common Origination and Disbursement transactions as well as federal and state financial aid files, ensuring data integrity and compliance with regulatory requirements.

    Business Process & Analysis
    • In coordination with the Director, lead the development and implementation of streamlined business processes, ensuring efficiency, accuracy, and compliance with institutional and regulatory requirements.
    • Design and refine workflow structures, control procedures, and system configurations to optimize financial aid, admissions, registrar, outreach, and advising operations.
    • Monitor and support system administration functions, ensuring proper security roles, system access, and data integrity across enrollment management related processes.
    • Provide guidance on business process redesign initiatives, working closely with stakeholders to enhance system utilization and improve operational outcomes.
    • Support campus stakeholders, in consultation with Information Technology staff, on systems infrastructure, integration and core system programming issues.
    • Establish robust monitoring controls and validation processes to maintain system and data integrity, proactively identifying and mitigating risks.

    System Administration
    • Evaluate and enhance business processes by identifying needs, gathering requirements, and leading the implementation, testing, and deployment of solutions.
    • Support new and existing programs, applications, system integrations, business intelligence, and overall system maintenance and troubleshooting.

    Technology Support for SEMSS Division
    • Provide support for process mapping and other quality initiatives in collaboration with other areas of the division of Strategic Enrollment Management and Student Support.
    • Collaborate with other departments to address business issues and develop/refine processes that improve workflow and maximize the use of available technologies.
    • Serve as a technology liaison between the offices of Admissions, Registrar, Outreach, Financial Aid, and Advising.

    REQUIRED QUALIFICATIONS:

    EDUCATION & EXPERIENCE - Bachelor’s degree in computer science, business, or related field with relevant training. Additional qualifying experience may be substituted for the required education on a year-for-year basis. Minimum of two (2) years (within 3 years) of full-time equivalent experience in systems analysis, application programming, database administration, or other technology related environment, preferably within an academic setting.

    SKILLS, KNOWLEDGE & ABILITIES (SKA’s) -
    • Regular and reliable attendance is required.
    • Working knowledge of general practices, program, and/or administrative specialty.
    • Working knowledge of financial aid (preferably with PeopleSoft/Oracle, OnBase and the CSU) and development and maintenance of systems solutions.
    • Knowledge of system/equipment capability, design restrictions, and security requirements.
    • Ability to apply consultative skills to assess user needs and communicate technology systems and solutions.
    • Ability to perform systems and applications needs analysis, prepare requests for proposals, and conduct feasibility studies.
    • Understanding of federal and state financial aid processes, including Common Origination and Disbursement (COD) transactions.
    • Ability to ensure system configurations align with compliance requirements.
    • Knowledge of data validation techniques, system security best practices, and access control procedures.
    • Ability to lead projects, coordinate testing plans, and manage system upgrades.
    • Ability to develop and maintain system documentation, process workflows, and troubleshooting guides.
    • Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
    • Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
    • Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
    • Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
    • Thorough knowledge of English grammar, spelling, and punctuation.
    • Ability to interpret, communicate and apply policies and procedures.
    • Ability to maintain a high degree of confidentiality.
    • Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
    • Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
    • Working knowledge of or ability to quickly learn University infrastructure.

    PREFERRED QUALIFICATIONS:
    • Demonstrated experience building and maintaining highly effective partnerships (e.g., with Information Technology Services, Institutional Research, Enrollment Management departments, Academic Affairs departments, etc.).
    • Demonstrated experience with business process analysis.
    • Advanced problem-solving skills and experience working with teams to address issues that cross departments and/or divisions of an organization.
    • Five (5) years of experience with Peoplesoft database in a college or university setting.
    • Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.

    PHYSICAL DEMANDS: LIGHT WORK - involves mainly sitting, up to 25% standing or walking; lifting medium weight objects limited to 25 pounds.

    SPECIAL CONDITIONS

    SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position.

    CALIFORNIA STATE UNIVERSITY EMPLOYEES UNION: It shall be the policy of the CSU in filling vacant CSUEU bargaining Units 2, 5, 7 & 9 positions to fill such vacancies from among qualified individuals currently employed on-campus except when it is determined that it is necessary to appoint outside applicants to meet campus workforce diversity goals or to provide specialized skills and abilities that are not available from current employees.

    BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

    SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community.

    MANDATED REPORTER: Not Mandated.

    GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work.

    EEO STATEMENT All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, the CSU Bakersfield provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU Bakersfield complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

    The CSU Bakersfield is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At CSU Bakersfield, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

    Advertised: Apr 09 2025 Pacific Daylight Time
    Applications close:
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