What You'll Be Doing

Economic Services is one of the six function areas within the Social Services Division of the Wake County Department of Social Services. The main responsibility of this area is to provide benefits such as Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, and Energy Services for the citizens of Wake County as accurately and as timely as possible. Team Wake is seeking a Food and Nutrition Services (FNS) Supervisor that brings with them leadership skills and strong FNS policy knowledge and experience.

Key Responsibilities:

• Supervise and direct eligibility caseworkers who determine eligibility for Food & Nutrition Services.
• Ensure benefits are issued accurately and on time in accordance with established policies and procedures.
• Set team and individual goals, review casework, recruit & train staff.
• Interpret policy for staff or request state clarification when necessary.
• Monitor employee casework regularly to maintain accuracy and compliance.
• Provide training on policy updates and assist with client concerns and public inquiries.
• Plan and set direction to meet program and agency outcomes.
• Partner with the senior case manager to coach staff and resolve issues.
• Ensure all federal, state, and county deadlines are met and that benefits are distributed correctly and promptly.

About Our Team

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!

The Basics (Required Education and Experience)

• Bachelor's degree
• Three years of job-related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• One (1) year of supervisory experience, or two (2) years as a team lead, or three (3) years as a Caseworker.
• Two (2) years of experience in one or more programs: Food & Nutrition Services, Medicaid, Energy, Childcare Subsidy, or Work First.

How Will We Know You're 'The One'?

• Intermediate or higher skill level in Microsoft Excel.
• Experience with Microsoft Office, NC FAST, and electronic document management systems.
• Knowledge of customer service principles, including needs assessment and service evaluation.
• Ability to apply complex policy to determine client eligibility and monitor determinations.
• Experience training, motivating, and developing staff to improve performance.
• Ability to assess and improve performance of self and others.
• Skilled in providing feedback and guidance to strengthen knowledge and skills.
• Dependable in meeting deadlines and completing assigned projects.
• Strong verbal and written communication skills; able to present information clearly.
• Ability to foster a respectful, accountable, and communicative work environment.
• Knowledge of Food & Nutrition Services policy.

About This Position

Location: HSC Swinburne Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Monday - Friday 8:00 am - 5:00 pm

Hiring Range: 26.54 - 34.06

Market Range: 26.54 - 41.59

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 9/5/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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