Permit Services Manager

THE POSITION

With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice.

IDEAL CANDIDATE STATEMENT

The City of Sacramento is seeking a Permit Services Manager who is a forward-thinking leader with strong interpersonal and supervisory skills, is innovative, and demonstrates a high level of proficiency in carrying out strategic initiatives. The ideal candidate will have experience communicating with employees, outside agencies, and the public in resolving complex building and permitting issues. The ideal candidate for this role will be an adept team player with the ability to plan, coordinate, and oversee the public counter operations. They will have experience with improving operations and permitting processes, initiating new ideas, and fostering staff cooperation. Additionally, experience in the preparation and presentation of reports and handling highly visible and politically sensitive issues of public interest relating to permitting services is desired in the ideal candidate. If you have a background in providing excellent customer service, building partnerships, and want to foster an innovative workplace, apply today!
Under limited direction, the Permit Services Manager manages activities and supervises staff who issue permits and review plans and provide information; works with a variety of groups and individuals both internal and external to the City; assists in assuring Division compliance with applicable laws, codes, and ordinances; responsible for the training of staff, and the response/ resolution of customer complaints.

SUPERVISION RECEIVED AND EXERCISED

Limited direction is provided by a higher-level management staff. Responsibilities include supervisory authority over a large group of subordinate supervisory, professional, technical, and other staff performing building inspection and related support activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Directs and supervises the day-to-day activities of the Permit Services Counter Unit; establishes Unit priorities and daily work plans; monitors the efficiency and effectiveness of Unit work products through quality control and related activities; helps develop, recommend, and implement Unit goals and objectives in accordance with the Department’s core purpose, mission, vision, and values.
• Selects, assigns, trains, directs, and evaluates subordinate staff, including building inspectors, technicians and others.
• Provides technical direction to Unit staff and participates in the technical workload as appropriate; develops materials explaining development and permit regulations and procedures; and provides pre-construction design consultation.
• Oversees planning referral sheet review to qualify applications submitted for commercial and residential plan review, and fee estimates for a variety of proposed projects; interprets and applies laws, codes, and regulations to approve or reject plans; and notifies involved parties regarding plan status.
• Reviews and analyzes permit requests for compliance with applicable laws, codes, and regulations.
• Assures Unit compliance with laws, regulations, statutes, and codes related to planning, code enforcement,and building matters; explains complex planning and building codes and laws to others.
• Coordinates Unit activities with Department managers/staff, City officials/ managers/employees, outside vendors/contractors/agencies and the general public; responds to inquiries and resolves complaints; provides information to various individuals and groups on complex inspection and permitting issues; participates on committees and task forces as assigned; conducts and/or attends meetings, classes, conferences, and workshops.
• Prepares statistical and narrative reports, correspondence, and other documents, including those required by law; makes presentations to individuals and/or groups as required.
• Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification.

QUALIFICATIONS

QUALIFICATIONS

Knowledge of:

• General principles, practices, and methods of urban development related disciplines.
• State, local, and uniform codes, laws, and ordinances
  related to planning, building and construction, including, but not
  limited to: Planning and Zoning Regulations, International Building Code, State Building Regulations, National Electric Code (residential), Uniform
  Plumbing Code, and Uniform Mechanical Code; applicable city codes; and, various agencies that impact building activities.
• Principles and practices of effective human resources management, supervision, and training.
• Public relations practices and techniques.
• Research methods; report writing techniques; statistical concepts and methods.
• Principles and techniques of project management.
• Knowledge of development and impact fee application and calculation.

Skill in:

• Use of modern office equipment including computers, computer applications, and software.

Ability to:

• Manage a counter-based plan inspection and permit program; meet deadlines; make sound decisions under pressure.
• Review complex building plans for structural, electrical, plumbing, and mechanical compliance and potential/actual faults.
• Supervise subordinate personnel, including supervisors, technical, and other support staff.
• Develop, revise and administer policies and procedures necessary for efficient and effective development application permitting operations.
• Read and interpret complex laws and regulations impacting development related activities.
• Establish and maintain effective working relationships with public officials, co-workers, contractors, public/private agencies, and the general public.
• Communicate effectively, verbally and in writing.

EXPERIENCE AND EDUCATION

Experience:

Four years of progressively responsible professional experience in the development related disciplines, including two years in a supervisory or lead capacity.

-AND-

Education:

A Bachelor’s degree from an accredited four-year college or university with major course work in a field such as engineering, construction management, business or public administration, planning, or related fields.

Substitution:

Additional qualifying experience may be substituted for the required education on a year-for-year basis.

PROOF OF EDUCATION

Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable.

An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment.

SPECIAL QUALIFICATIONS

Certification:

Possession of a current Commercial or Residential Plans Examiner certificate or Commercial Inspection certification from one of the recognized model code organizations is required at the time of appointment.

PROOF OF CERTIFICATION

Proof of the required certificate and/or license should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable.

THE SELECTION PROCEDURE

Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.

1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ;

• Employment applications must be submitted online; paper applications will not be accepted.
• Employment applications will be considered incomplete and will be disqualified:
• If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).
• If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section.
• Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.
• Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment.
• Proof of certification and/or license should be submitted online with your application. Proof of certification and/or license will be required at time of appointment.

2. Supplemental Questionnaire: (Pass/Fail) - In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline ;

• Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted.
• Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed.
• A resume will not substitute for the information required in the supplemental questionnaire.
• Possession of the minimum qualifications is not necessarily a guarantee for further advancement in the selection process.

3. Screening Committee: (Pass/Fail) - All applications received by the final filing deadline will be forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.

4. Interview Process: Human Resources will forward applications to the hiring department. Those determined to be the most qualified candidates will be invited to participate in an interview process.

5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.

QUESTIONS:
For questions concerning this job announcement and the application process:

• Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process.
• For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627.
• Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ;
• Send an email to employment@cityofsacramento.org ; or
• Call the Human Resources Department at (916) 808-5726

Bilingual Pay
Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary.

Pension Reform Act
The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento.

Equal Opportunity Employer
The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Additional Information

Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf

Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html

Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf

Closing Date/Time: 9/4/2025 11:59 PM Pacific

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• City of Sacramento

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