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Job Description
Requirements
MOS Code: None
Candidate must have a Bachelor's Degree in Business, Public Administration, Communications, Political Science, or a related field, and two (2) years of experience in customer service, public administration, community relations, or a related field.
Licenses and Certificates : Valid Texas Class "C" Driver's License or equivalent from another state by the date of appointment.
General Purpose
Under general supervision, serves as a direct representative of the assigned City Council District Office. Responsible for representing the assigned District Office with professionalism, empathy, and effectiveness, ensuring high-quality constituent services and acting as a liaison between the community and city departments.
Typical Duties- Responds promptly and professionally to constituent inquiries and concerns via phone, email, and in person.
- Tracks and manages constituent casework and follows up with city departments to ensure resolution in a timely manner.
- Prepares written correspondence and summaries of constituent issues and outcomes.
- Builds and maintains positive relationships with constituents, neighborhood associations, community organizations, and city departments.
- Assists in organizing and attending District events such as town halls, community meetings, celebrations, and neighborhood gatherings.
- Represents the District Office at public events and meetings when required.
- Drafts talking points, reports, and other communication materials as assigned.
- Supports the Council Representative with special projects, data collection, and administrative tasks.
- Maintains organized digital and paper files relating to constituent services, community outreach, and internal office matters.
- Collaborates with internal staff to provide timely updates to the Council Representative regarding community concerns and issues.
- Demonstrates a proactive attitude and ability to follow through on assignments independently and as part of a team.
General Information
For complete job specification, click here
Note: This is an unclassified/contract position.
Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
Determined by agreement
Closing Date/Time: Continuous -
ABOUT THE COMPANY
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City of El Paso
Show moreTHE CITY OF EL PASO HAS IMPLEMENTED PROGRAMS TO INVEST IN ITS WORKFORCE, INCLUDING:
- Competitive wages
- Pension Plans
- Medical, Dental and Vision Coverage
- Health Savings Account
- Paid Time Off and Paid Parental Leave
- Quality Training and Tuition Assistance Programs
Mission:
Deliver exceptional services to support a high quality of life and place for our community.
Vision:
Develop a vibrant regional economy, safe and beautiful neighborhoods and exceptional recreational, cultural and educational opportunities powered by a high performing government.
Values:
Integrity, Respect, Excellence, Accountability, People
THE COMMUNITY
Located at the westernmost edge of Texas along the Rio Grande River, El Paso has long been recognized as one of the nation’s safest cities with a population of over 800,000. This thriving community is aptly referred to as the “Sun City” – a moniker derived from the 300+ days of sunshine experienced annually.
El Paso, the largest Texas City on the U.S./Mexico border and the sixth largest city in Texas, is a dynamic and vibrant community whose location on the border provides the City with a culturally diverse population and a rich heritage that embraces the past while building for the future.El Paso is filled with many attractions that residents and visitors enjoy alike. For sports enthusiasts, the City is home to The El Paso Chihuahuas, the Minor League baseball team and Triple-A affiliate of the San Diego Padres. El Paso is also home to Sun Bowl Stadium at UTEP where many events occur, including Division I college football games and other events, including the nationally televised Sun Bowl game held each year. UTEP is also the home of the legendary Don Haskins Center where Division I college basketball games are played. Residents and visitors may also take in an El Paso Locomotive FC soccer game or an El Paso Rhinos hockey game. Located in El Paso are amusement parks, water parks, state parks, museums, the El Paso Zoo and Botanical Gardens, and the El Paso Symphony Orchestra. At the heart of the City is the Franklin Mountains State Park, the largest urban state park in Texas.
Fort Bliss is the largest installation in the United States Army Forces Command and the second largest military installation in the Army overall with the largest being the adjacent White Sands Missile Range. Fort Bliss is an anchor of the local economy and its economic stability, as it is the single largest employer in the area supporting over 167,000 people with an annual economic contribution of over $25 billion. The City of El Paso strives to be the #1 City in America for Veterans to live. The City of El Paso has been recognized by the Texas Veterans Commission for its high Veteran Employment rate. The City government currently employs approximately 14% of veterans and has a Military and Veterans Affairs department.
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