Airport Agent (For COA Aviation Security Division Employees Only)

Minimum Qualifications

• Graduation with an associate degree from an accredited college or university with major coursework in Business or Public Administration, Aviation Management, or in a field related to the job. OR
• Two (2) years of experience in the U.S. Military Services, airport operations, or in another field related to the job.
• Any combination of education and work experience may substitute for the above minimum qualifications.
• Valid Texas Class C Driver License.
• Must be able to pass a criminal background check, and obtain and maintain federally-mandated security clearances required to work at an airport.

Licenses and Certifications Required:
None.
Notes to Applicants

POSITION OVERVIEW :
This position is responsible for providing a safe and secure environment for the traveling public, Austin-Bergstrom International Airport, and City of Austin employees, and the neighboring community by recognizing and responding to violations of local, state, and federal laws and ordinances.
Inspect facilities and ensure safe operating conditions. Investigate problem areas and make recommendations for corrective action.
Respond to emergencies, make decisions and coordinate emergency activities, and implement emergency plans.
Research information as requested / needed. Write technical reports. Works with federal agencies, and airport tenants as required ensuring the safety, security and efficiency of airport operations. Answer emergency and non-emergency phone calls, determine nature of request and take messages when necessary.
Initiate, enter, and update the system.
Provide customer service to Austin-Bergstrom International Airport and City of Austin Employees, other governmental agencies, and tenants by performing duties such as providing information using communication devices.
Record data in appropriate forms/logs.
Search for data on multi-application computer systems, operate/monitor multi-channel radio, audio/video, multi-agency, and multi-jurisdictional paging systems.
Coordinate the opening and closing of the airport (or portions of it) based upon airport conditions, safety factors, and emergencies.
Coordinate Investigations with other entities and Department of Aviation.

DRIVING REQUIREMENT
This position requires a valid Texas Class C Driver’s License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

ASSESSMENT
A skills assessment will be required for this position.

ON- CALL / CALL BACK RESPONSIBILITIES
Position may require on-call or call back responsibilities.

SHIFT INCENTIVE
Shift work includes shift differential incentive for evening and night shifts and weekends.

ESSENTIAL PERSONNEL
This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and in some cases when they are not scheduled.

APPLICATION INFORMATION
A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history, to include all job duties, responsibilities, and employment dates on your online application. The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions inquiring about experience should be reflected on your application.

VETERAN
Veteran candidates will be required to provide a copy of their DD214 at the time of interview.

CRIMINAL HISTORY RECORDS CHECK
The top candidate will be subject to a minimum 10 year criminal background check and security threat assessment.

GOOD STANDING - DEPARTMENT / DIVISION EMPLOYEES
Employees, in good standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employees must remain in good standing through the top candidate selection phase at which time the good standing status will be re-verified.

LANGUAGE
Must have the ability to read, write, and fluently speak in English.

OVERTIME
Overtime may be required with or without notice.

WORK HOURS
Shift may change according to departmental needs; work hours may include after-hours, holidays, and weekend work.

Current shift hours
Are 0500-1500, 1230-2230, or 2100-0700.

DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS .
Pay Range
$23.44 - $26.83

Hours
Core Hours:

0500-1500, 1230-2230, or 2100-0700

Hours may change depending on departmental needs

Work hours may include after-hours, holidays, and weekend work.
Job Close Date 05/28/2025 Type of Posting Division Only Department Aviation Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location Austin Bergstrom International Airport Preferred Qualifications Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Inspects facilities and ensures safe operating conditions. Investigates problem areas and make recommendations for corrective action. Responds to emergencies, makes decisions and coordinates emergency activities, and implements emergency plans. Researches information as requested/needed. Writes technical reports. Works with federal agencies, and airport tenants as required, ensuring the safety, security, and efficiency of airport operations. Answers emergency and non-emergency phone calls, determines nature of request, and takes messages when necessary. Initiates, enters, and updates the system. Provides customer service to Austin-Bergstrom International Airport and City of Austin employees, other governmental agencies, and tenants by performing duties such as providing information using communication devices. Records data to appropriate forms/logs. Searches for data on multi-application computer systems. Operates/monitors multi-channel radio, audio/video, multi-agency, and multi-jurisdictional paging systems. Coordinates the opening and closing of the airport (or portions of it) based upon airport conditions, safety factors, and emergencies. Coordinates investigations with other entities and Department of Aviation.

Responsibilities- Supervision and/or Leadership Exercised:

May provide leadership when deemed necessary.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of airport operations.
• Knowledge of Federal, State, and Local laws.
• Knowledge of City practices, policies, and procedures.
• Knowledge of safety practices and procedures.
• Knowledge of supervisory and managerial techniques and principles.
• Skill in oral and written communications.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related security software.
• Skill in planning and organizing.
• Ability to quickly recognize and analyze irregular events.
• Ability to work with frequent interruptions and changes in priority.
• Ability to stay informed of airport operational, safety, and security issues.
• Ability to establish and maintain good working relationships with other City employees and the public
• Ability to train others.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This minimum qualifications for this position are graduation with an associate degree from an accredited college or university with major coursework in Business or Public Administration, Aviation Management, or in a field related to the job. OR Two (2) years of experience in the U.S. Military Services, airport operations, or in another field related to the job. Any combination of education and work experience may substitute for the above minimum qualifications. Do you meet these minimum qualifications?

• Yes
• No

* Are you a current City of Austin Aviation Security Division employee?

• Yes
• No

* This position requires a Valid Texas Class C Driver's License. Do you have a Valid Texas Class C Driver's License or if selected for this position, do you have the ability to acquire a Valid Texas Class C Driver's License by your hire date?

• Yes
• No

* The City of Austin Driver Eligibility Standards require that External New Hires meet the City's Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?

• Yes
• No

* The Transportation Security Administration (TSA-division of the USA Dept. of Homeland Security) requires all employees of the Austin-Bergstrom International Airport to pass a minimum 10-year criminal background investigation and security threat assessment. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Check to be hired.

• I acknowledge and understand this position requires a 10-year Criminal Background Investigation and security threat assessment

Optional & Required Documents

Required Documents Optional Documents

• 

• City of Austin

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