HUMAN SERVICES AIDE

Position/Program Information

FILING DATE:
We will be accepting online applications from Thursday, May 22, 2025, 8:00 a.m. (PT) until Wednesday, June 4, 2025, until 4:59 p.m. (PT).

EXAM NUMBER:

T8995R

TYPE OF RECRUITMENT:
We welcome applications from everyone

ENDORSEMENT OF COUNTY QUALIFICATIONS:
NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED.

WITHHOLD:
No withhold will be allowed. Required experience/education must be fully met by the last day of filing, and clearly indicated on the application.

WHY WORK FOR US?
With more than 10 million residents, Los Angeles County is the most populous county in the nation! As the largest employer in Southern California, over 116,000 employees in more than 38 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.

We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. The County has more than 2,300 different job descriptions, offering a lifetime of opportunities and careers! We offer one of the strongest public-sector benefits packages in the country. Join us and discover a rich selection of health care options, robust retirement plans and the flexibility to work, relax, and rejuvenate to reach your fullest personal and professional potential.

CLASSIFICATION STANDARDS:
Positions allocable to this class work under the technical and administrative supervision of professional staff and are responsible for providing specialized program and client related assistance and support to professional staff in providing human services to the public. Positions perform a variety of support functions that require the use of judgment and discretion, decision-making, and independence of action. The work performed by the Human Services Aide class requires extensive program, case, and client related knowledge and also requires the frequent, in-depth interaction with clients, participants, patients, resource agencies, schools, law enforcement, and other individuals and organizations directly and non-directly related to the services provided. This class is distinguished from other support positions by its responsibility for performing duties that are program, service, or client oriented and require a greater degree of knowledge of program, services, clients, and departmental policies and procedures. The Human Services Aide is a non-supervisory class but may provide direction and guidance to lower-level clerical staff. This class works in support of professional staff by applying basic technical practices and knowledge in performing supportive assignments within the professional service area.

Essential Job Functions

Collects information related to casework by requesting pertinent, sensitive information (e.g., medical records, birth certificates, employment history, school records, police reports, case history, Department of Motor Vehicle records) from a variety of sources (e.g., health facilities, employers, various government agencies, schools, various databases, resource family); providing information for supportive services for clients (e.g., housing, shelters, parenting classes) to support professional staff (e.g., Children’s Social Workers, Supervising Children’s Social Worker, Dependency Investigators, Children’s Services Administrator); gathering needed information from clients under the supervision of professional staff; or observing the physical state of clients and their environment during on-site visitations in order to facilitate the delivery of human services programs by professional staff to clients, to ensure client’s documents are adequately recorded, and their needs are met in accordance with departmental policies, procedures, and regulations.

Prepares a variety of documents (e.g., standardized forms, records, reports, correspondence, emails) by using a computer and appropriate software (e.g., word processing, CWS/CMS, Leader, Outlook, Binti, AARS, LIS, and Time2Connect) or by manually completing standard forms (consisting of narratives, computations, fill-in blanks, and/or checkmark boxes) in order to accomplish a variety of activities (e.g., document and record client information; document visitations; assist clients applying for human services programs) in order to maintain accurate and current records of client interaction and ensure all documentation is completed in accordance with departmental policies, procedures, and regulations.

Provides a variety of information (e.g., provisions of human services programs, departmental policies and procedures, pertinent case and client information, Court reports) to a variety of individuals (e.g., clients, individuals or agencies associated with the case, supervisors, coworkers, law enforcement officials, resource family, school officials, court officials) by orally conveying information clearly and concisely or providing written information (e.g., instructions and pamphlets in their primary language) to ensure that the clients and other relevant parties are properly informed about their case and that any information provided or received is understood, complete, accurate, and in accordance with departmental policies, procedures, and regulations.

Enters and retrieves data by using computer software (e.g., CWS/CMS, intranet, and Time2Connect); recording client interactions; reviewing appropriate documents (e.g., reports, personal identifications, birth certificates, contact information); following State and departmental policies and procedures in order to align with legal and departmental requirements.

Monitors children and families by coordinating client meetings under structured circumstances both in and outside of the office (e.g., court ordered visitations); following departmental policies and procedures to ensure child safety; supervising the safety and wellness of minors and non-minor dependents (e.g., watching them play, providing food, engaging them in activities); defusing high-stress situations; mentoring (e.g., how to change a diaper, play, engage) and redirecting (e.g., change of topic) during the visitation; terminating visits when necessary in order to ensure that family interactions are positive and productive.

Transports children and/or adult clients to various locations and events, including but not limited to non-minor dependents andparents(e.g., school, court, medical appointments, visitation sites, drug testing sites, out of State events, placements, replacements, teen club, toy drive, special events) by assisting in coordinating client transportation; contacting pertinent parties, organizing information, and scheduling meeting times and location; driving a personal or County vehicle or accompanying clients on a plane in order to follow the clients’ assessment plan as directed by professional staff.

Testifies in court by preparing client contact information and attending the court hearing in order to orally communicate information to others or address concerns raised by relevant parties related to client interactions and observations.

Serves notices to appear in Court to clients by delivering the notice in person (e.g., in the client’s home, work, prison, treatment facility); and documenting interactions in order to ensure court compliance and acknowledge the notice of receipt.

Requirements

REQUIREMENTS TO QUALIFY:

OPTION I: Sixty (60) semester units or ninety (90) quarter units from an accredited college or university*, fifteen (15) semester units or twenty-three (23) quarter units of which must be in a human services related field***.

OPTION II: Fifteen (15) semester units or twenty-three (23) quarter units of college course work in a human services related field** -AND- One year paid social services****experience which includes interviewing clients to assess human services needs, assisting clients in obtaining services, or explaining policies and program services to clients.

OPTION III: Two (2) years of social services***experience which includes interviewing clients to assess human services needs, assisting clients in obtaining services, or explaining policies and program services to clients.

OPTION IV: Two (2) years of specialized clerical experience**** providing program, service, or client related service in support of professional staff responsible for the delivery of human services programs.
LICENSE:
A valid California Class C Driver License.
AN APPLICANT WHOSE DRIVING RECORD SHOWS FOUR (4) OR MORE MOVING VIOLATIONS WITHIN THE LAST TWO YEARS WILL NOT BE APPOINTED.
PHYSICAL CLASS:
Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

SPECIAL REQUIREMENT INFORMATION:
*To receive credit for you education, include a copy of your official diploma, official transcript, or letter/certificate from an accredited institution within fifteen (15) calendar days of the end of the filing period. Please submit documentation to DCFSExams@dcfs.lacounty.gov and indicate your name, the exam name, and the exam number. The document should show the date the degree was conferred and be in English; if it is in a foreign language, it must be translated and evaluated for standards. For more information on our standards for educational documents, please visit:
https://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf and https://file.lacounty.gov/SDSInter/dhr/205105_PPG_123_ACE_Resource_Guide.pdf
**Human Services related fields are Psychology, Sociology, Child Development, Social Work, Behavioral Science, Human Development, Human Services, Child & Adolescent Development, Early Childhood Development, Clinical Psychology, Counseling, Family and Child Development, Family Studies, Marriage and Family Therapy, Marriage, Family and Child Counseling.

***Social services includes the benefits and services such as education, food subsidies, health care, police, fire service, job training and subsidized housing, adoption, community management, policy research, and lobbying.

****Specialized Clerical experience involves difficult and responsible office work having broad working knowledge of a special subject matter or office procedure and practice.

Additional Information

Once we have identified that you meet our requirements, an invitation regarding the following assessment processes will be emailed:
EXAMINATION CONTENT:
This examination process will consist of a Multiple choice and/or simulation assessment(s) weighted 100%assessing:

• Customer Focus
• Learning Potential
• Responsibility
• Reading Comprehension

You must meet the requirements and achieve a passing score of 70% or higher in order to be placed on the eligible list. .
EXAM REVIEW:
MULTIPLE-CHOICE AND SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.
TRANSFER OF TEST COMPONENTS:
If you recently took identical components for other exams, the test responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams, and your responses could be transferred to that exam.

TEST PREPARATION:
We provide study guides and other test preparation resources to help candidates prepare for employment tests. While the guides may help in preparing for the test, we recommend reviewing all related materials that seem necessary.

• Online practice tests are available at https://www.shldirect.com/en-us/practice-tests (https://www.shldirect.com/en-us/practice-tests).
• Various information can be found on our website at https://hr.lacounty.gov/job-search-toolkit/. The section dedicated to test preparation is "Employment Test Assistance."

All notifications (e.g. Notices of Non-Acceptance, Notice of Results, etc.) will be emailed .

ELIGIBILITY AND VACANY INFORMATION:
Candidates who passed the assessment are placed on a list in the order of their score group for a period of twelve (12) months. We will use this list to fill vacancies as they occur throughout the Department of Children and Family Services (DCFS).

APPLICATION AND FILING INFORMATION:
We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates.
Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.

We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.

We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.

• info@governmentjobs.com
• talentcentral@shl.com
• noreply@proctoru.com
• donot-reply@amcatmail.com
• DCFSExams@dcfs.lacounty.gov

New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to govermentjobs.com and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.

What can you do if you do not attach the documents at the time of filing?

Please email documents to DCFSExams@dcfs.lacounty.gov and indicate your name, the exam name, and the exam number within fifteen (15) calendar days from the last date of filing. Any missing required documents not submitted by the deadline will result in your application being rejected as incomplete.

Federal law requires that all employed persons have a Social Security Number, so include yours when applying.

For those who do not have access to a computer or the internet, we provide access to complete an application at public libraries throughout the county.

All applicants must file their application online using their own user ID and password. Using a family member's or friend's login information may erase a candidate's original application record.
ANIT-RACISM, DIVERSITY, AND INCLUSION (ARDI):
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Anti-Racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

TESTING ACCOMMODATION:
If you require an accommodation to fairly compete in any part of the assessment process, contact the Testing Accommodations Coordinator at TestingAccommodations@hr.lacounty.gov. We require a completed Request for Reasonable Accommodation form as well as supporting documentation from a qualified professional supporting the request. The sooner you contact us, the sooner we can respond and keep you moving through the process.
Testing Accommodations Coordinator: TestingAccommodations@hr.lacounty.gov or appropriate contact info

Teletype Phone: (800) 899-4099

Alternate Teletype Phone: (800) 897-0077

California Relay Services Phone: (800) 735-2922

Department Contact Name: Bryan Centrone

Department Contact Phone: (213) 738-2008

Department Contact Email: DCFSExams@dcfs.lacounty.gov

For detailed information, please click here

Closing Date/Time: 6/4/2025 5:00 PM Pacific

• 

• Los Angeles County

• (800) 970-5478

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