COMPUTER SYSTEMS SUPPORT ASSISTANT (INFORMATION TECHNOLOGY AIDE)

Position/Program Information

EXAM NUMBER

R2584F-R

TYPE OF RECRUITMENT

We welcome applications from everyone!

WHEN TO APPLY

We will begin accepting online applications on Friday, May 9, 2025, at 8:00 a.m. (PT) until Thursday, May 15, 2025, by 5:00 p.m. (PT).

All applications must be received before 5:00 p.m. (PT) on Thursday, May 15, 2025, to be accepted.

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Why choose the County of Los Angeles for employment?
With more than 10 million residents, Los Angeles County is the most populous county in the nation! As the largest employer in Southern California, over 116,000 employees in more than 38 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.

We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. The County has more than 2,300 different job descriptions, offering a lifetime of opportunities and careers! We offer one of the strongest public-sector benefits packages in the country. Join us and discover a rich selection of health care options, robust retirement plans and the flexibility to work, relax, and rejuvenate to reach your fullest personal and professional potential.
We are searching for a team member who is:

• Highly motivated individual with a passion for supporting engineers in advancing Information Technology within the public sector to improve services for residents. Diligent in performing routine information systems tasks to ensure smooth operations.
• Capable of providing effective solutions to common user or system-related issues, ensuring efficient functionality of services and organization.

Essential Job Functions

Works in conjunction with professional IT engineers to ensure that our organization's efforts for community improvement and better quality of life continues uninterrupted by:

• Providing support to professional information technology staff by performing routine systems testing, including validating user manuals, procedures and other instructional materials.
• Providing support to systems customers and/or to departmental staff for IT issues by documenting, and tracking user problem calls.
• Responding to routine information technology related problems, such as issuing or resetting customer passwords.
• Capturing and retaining systems documentation including: flow diagrams, screen and report samples, error messages and processing instructions.
• Extracting and summarizing report data; compiles statistics and prepares reports for staff analysis; prepares charts, graphs and forms as assigned.
• Assisting in providing training to personnel in the use of new user screens, procedural on-line job instructions and other office systems.
• Providing IT guidance to departmental personnel as needed.
• Assisting in the installation, configuration, maintenance, and troubleshooting of information technology devices.

For more information, please view the classification specification: Information Technology Aide .

Requirements

SELECTION REQUIREMENTS:

Two (2) years, full-time equivalent experience of highly specialized* clerical experience within the last five (5) years, involved with information technology including the use or installation of desktop software.

SPECIAL REQUIREMENT INFORMATION :

*Highly specialized clerical experience for this exam is performing basic information technology tasks including installing, moving, adding, configuring, and decommissioning desktop software products and hardware such as personal computers, operating systems, printers, fax machines, and scanners -OR- providing customer service through help desk support and interacting directly with users to identify and resolve hardware, software, and network related issues.

ENDORSEMENT OF COUNTY EMPLOYEE QUALIFICATIONS:
If you performed work that differs from the duties described in your class specification and believe you qualify for this opportunity, please provide verification via official documentation of additional responsibility bonus, out-of-class bonus, temporary assignment bonus or reclassification study with CEO Classification within seven (7) calendar days from the last day of filing. We do not require such verification if applicants hold or have held a position that regularly performs functions in alignment with the requirements.

WITHHOLD INFORMATION:
No withholds will be allowed for this examination. Required experience must be fully met and indicated on the application by the last day of filing.

LICENSE:

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.


PHYSICAL CLASS:

2 - Light. This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

Additional Information

Once we have identified that you meet the requirements, an invitation regarding the following assessment processes will be sent.

EXAMINATION CONTENT:

This examination will consist of multiple choice and/or simulation assessments, weighted 100%,covering:

• General Problem Solving Skills
• Service Orientation
• Issue Resolution
• Attentiveness
• Navigation
• Accurate Typing
• Achievement
• Learning Potential

Applicants must meet the Selection Requirements and receive a passing score of 70% or higher on the multiple-choice and/or simulation assessment(s) in order to be placed on the eligible list .

MULTIPLE-CHOICE AND SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES, PER CIVIL SERVICE RULE 7.19.
Test scores cannot be given over the telephone.

TRANSFER OF TEST COMPONENTS:
If you recently took identical components for other exams, the test responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams, and your responses could be transferred to that exam.

TEST PREPARATION:
Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you in preparing for the test, we advise you to review all related materials that you deem necessary.

• An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section.
• Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests/ .

TESTING ACCOMMODATION:
If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, that you may be required to submit documentation from a qualified medical provider or other qualified professionals to support your request for a testing accommodation.

ELIGIBILITY INFORMATION AND VACANCY INFORMATION:
Qualified applicants who passed the assessment are placed on an eligible list in the order of their score group for a period of six (6) months. We will use this list to fill vacancies throughout Los Angeles County as they occur.
AVAILABLE SHIFT: Any

VETERAN'S CREDIT:

If you are a veteran, you may be eligible for veteran’s credit, which is an additional 10% of the total points added to a passing score. We will need a copy of your form DD214 to review, so please include that with your application or email it to the exam analyst at JMacam@hr.lacounty.gov.

HOW TO APPLY:
We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates.

Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.

We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.

We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.

• info@governmentjobs.com
• talentcentral@shl.com
• noreply@proctoru.com
• donot-reply@amcatmail.com
• jmacam@hr.lacounty.gov

New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to govermentjobs.com and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.

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ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

SOCIAL SECURITY NUMBER:
Federal law requires that all employed persons have a Social Security Number, so include yours when applying.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For those who not have access to a computer or the internet, we provide access to complete an application at public libraries throughout the county.

NO SHARING OF USER ID AND PASSWORD:
All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.
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California Relay Services Phone: (800) 735-2922
Teletype: (800) 735-2929
Testing Accommodations Coordinator: TestingAccommodations@hr.lacounty.gov

Department Contact Name: Janice Macam
Department Contact Phone: (213) 433-3603
Department Contact Email: jmacam@hr.lacounty.gov

Exam Number: R2584F-R
Type of Recruitment : Open Competitive

For detailed information, please click here

Closing Date/Time: 5/15/2025 5:00 PM Pacific

• 

• Los Angeles County

• (800) 970-5478

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